BMC IBM DS Series Disk Array User Documentation

USER DOCUMENTATION
STORAGE MONITORING
BMC ProactiveNet Performance
Management - IBM DS3000
DS4000 DS5000 Series Storage
Monitoring
Version 1.2.00
February 2015
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included in this documentation.
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address.
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BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
Address
Customer Support
You can obtain technical support by using the Support page on the BMC Software Web site or by
contacting Customer Support by telephone or e-mail. To expedite your inquiry, please see
"Before Contacting BMC Software."
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Before Contacting BMC Software
Before you contact BMC Software, have the following information available so that Customer
Support can begin working on your problem immediately:
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BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
You can obtain technical support from BMC Software 24 hours a day, 7 days a week at http://
www.bmc.com/support_home. From this Web site, you can
.....................................................................................................................................................................................10
User Goals
and Features
.....................................................................................................................................................................................10
Business
Value
.....................................................................................................................................................................................11
Supported
Platforms
.....................................................................................................................................................................................14
Installing
IBM System Storage DS Storage Manager
.....................................................................................................................................................................................20
Importing
the Monitoring Solution into Central Administration
.....................................................................................................................................................................................21
Creating
the Installation Package
.....................................................................................................................................................................................22
Downloading
the Installation Package
.....................................................................................................................................................................................22
Installing
the Package
.....................................................................................................................................................................................24
Integrating
the Monitoring Solution
.....................................................................................................................................................................................24
Configuring
General Settings
.......................................................................................................................................................................................25
Managing
Policies
.....................................................................................................................................................................................26
Configuring
Monitor Settings
.......................................................................................................................................................................................29
Enabling
the Debug Mode
.......................................................................................................................................................................................30
Configuring
the Discovery Interval
.......................................................................................................................................................................................31
Configuring
the Collect Interval
.......................................................................................................................................................................................31
Disabling
Logical Drives Monitoring
.......................................................................................................................................................................................32
Defining
a SMcli Connection
.....................................................................................................................................................................................33
Configuring
Thresholds
.......................................................................................................................................................................................34
Configuring
Monitor Thresholds
.......................................................................................................................................................................................35
Editing
a Threshold Configuration
.......................................................................................................................................................................................35
Deleting
a Threshold Configuration
Viewing.....................................................................................................................................................................................37
the Overall Activity of a Subsystem
.....................................................................................................................................................................................40
Monitoring
the Efficiency of the Caching Mechanism
.....................................................................................................................................................................................43
Detecting
Unbalanced Workload Distribution on Controllers
.....................................................................................................................................................................................46
Identifying
Busiest Logical Drives
IBM DS.....................................................................................................................................................................................50
Array
IBM DS.....................................................................................................................................................................................50
Controller
IBM DS.....................................................................................................................................................................................51
Logical Drive
.....................................................................................................................................................................................52
IBM DS3000,
DS4000, DS5000 Series KM
.....................................................................................................................................................................................52
IBM DS345
Disk Array
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BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
Table of Contents
Support Information
This section contains information about how to contact Customer Support and the levels of
support offered for this and other releases.
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
If you have problems with or questions about a BMC product, or for the latest support policies,
see the Customer Support website at http://www.bmc.com/support. You can also access product
documents and search the Knowledge Base for help with an issue at http://
www.sentrySoftware.com. If you do not have access to the web and you are in the United States
or Canada, contact Customer Support at 800 537 1813. Outside the United States or Canada,
contact your local BMC office or agent.
6
Legal Notices
© Copyright 2011 BMC Software, Inc.
BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are
registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in
other countries. All other BMC trademarks, service marks, and logos may be registered or pending
registration in the U.S. or in other countries. All other trademarks or registered trademarks are the
property of their respective owners.
Linux is the registered trademark of Linus Torvalds.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be
trademarks of their respective owners.
UNIX is the registered trademark of The Open Group in the US and other countries.
BMC Software Inc.
2101 CityWest Blvd, Houston TX 77042-2827, USA
713 918 8800
Customer Support: 800 537 1813 (United States and Canada) or contact your local support center
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BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
The information included in this documentation is the proprietary and confidential information of BMC
Software, Inc., its affiliates, or licensors. Your use of this information is subject to the terms and
conditions of the applicable End User License agreement for the product and to the proprietary and
restricted rights notices included in the product documentation.
Key Concepts
The pages in this section provide a high-level overview of the product.
User Goals and Features
Business Value
Supported Platforms
Note that for convenience and brevity, reference to BMC ProactiveNet Performance Management - IBM
DS3000 DS4000 DS5000 Series Storage Monitoring, may also be made as IBM DS3000 DS4000 DS5000
Series Storage Monitoring.
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage
Monitoring product allows you to view, monitor, and manage your entire IBM storage
environment by viewing the current and historical information through a centralized console.
You can view detailed system metrics on all parts of your environment, such as:
Arrays: consumed capacity in gigabytes and percentage…
Controllers: cache hit ratio, read request percentage, request rage, transfer byte rate…
Logical Drives: hosts, preferred owner status, request rate…
Subsystems (Disk Arrays): available capacity, port count, spare disk count, subscribed
capacity...
Business Value
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage
Monitoring provides current and historical information through a centralized console so you can
easily view and manage your entire IBM environment. The product collects and brings critical
performance data and useful metrics into the BMC ProactiveNet Performance Management
environment and enables SAN/NAS Administrators to be warn whenever a problem occurs in
their IBM environment.
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage
Monitoring:
collects storage performance and metrics to keep total control of your SAN/NAS
environment
identifies performance bottlenecks (physical disks, controllers, fiber links, etc.)
manages and helps rationalize disk space consumption
pinpoints unused disk capacity
analyzes overall traffic and in-depth I/Os, etc
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BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
User Goals and Features
Supported Platforms
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage
Monitoring supports the following storage devices:
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
IBM DS3000 Series
IBM DS4000 Series
IBM DS5000 Series
11
Supported Platforms
Prerequisites
Prior to install BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series
Storage Monitoring, make sure that the following elements are installed and properly
configured:
PATROL Agent, version 3.9 or higher (see BMC PATROL documentation)
PATROL Console (see BMC PATROL documentation)
IBM System Storage DS Storage Manager
SMcli command line utility
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage
Monitoring relies on IBM System Storage DS Storage Manager to collect hardware and
performance metrics about your IBM storage systems and bring them into your BPPM Console. In
order to fully take advantage of all the capabilities offered by the monitoring solution, make sure
to perform the Installing IBM System Storage DS Storage Manager procedure.
13
Installing IBM System Storage DS
Storage Manager
1. Download the latest version of the IBM System Storage DS Storage Manager from the IBM
web site or use the version provided with your IBM disk systems
2. Execute the .exe file of the IBM System Storage DS3000/DS4000/DS5000 Storage Manager,
provided with your IBM server.
3. The first step of the installation wizard enables you to select the language in which you wish
to install the IBM System Storage DS Storage Manager. Select a language and click OK to
continue.
IBM System Storage DS3000 Storage Manager – Language Selection
Installing IBM System Storage DS Storage Manager
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BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
To fully monitor IBM DS3000, DS4000, DS5000 disk systems, you are required to install IBM System
Storage DS Storage Manager. Install IBM System Storage DS Storage Manager on the system with
the PATROL Agent that is to monitor the Disk Array.
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
4. This step is only informative. Read the introduction text and click Next to continue.
IBM System Storage DS3000 Storage Manager – Copyright Statement
5. This step is only informative. Click Next to continue.
IBM System Storage DS3000 Storage Manager – Introduction
15
Installing IBM System Storage DS Storage Manager
IBM System Storage DS3000 Storage Manager – License Agreement
7. Enter or select the folder in which you wish to install the IBM Storage Manager or keep the
folder proposed by default by the installation program. Click Next to continue.
IBM System Storage DS3000 Storage Manager – Installation Folder Selection
Installing IBM System Storage DS Storage Manager
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BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
6. Select the "I accept the terms of the License Agreement" option and click Next to continue.
IBM System Storage DS3000 Storage Manager – Installation Type Selection
9. Select one of the following options:
Automatically Start Monitor – to start the monitor automatically when installation
completes and whenever the computer is re-booted in the future.
Do not Automatically Start the Monitor – to not start the monitor automatically.
10. Click Next to continue.
IBM System Storage DS3000 Storage Manager – Automatic Start
17
Installing IBM System Storage DS Storage Manager
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
8. Select the type of installation you wish to perform. Click Next to continue.
IBM System Storage DS3000 Storage Manager – Pre-Installation Summary
12. This step confirms the completion of the installation. Click Done to close the installation
program.
IBM System Storage DS3000 Storage Manager – Completion
Installing IBM System Storage DS Storage Manager
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BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
11. Review the installation options and click Install to start the installation process.
Installing the Monitoring Solution
The installation can be handled from A to Z from BMC ProactiveNet Central Monitoring
Administration. Once the latest version of the solution has been loaded into BMC ProactiveNet
Central Monitoring Administration, administrators can create all the installation packages
required for their different operating systems and platforms and save them for later use in the
Monitoring Installation Packages list. These packages can then be deployed to multiple
computers. Administrators just have to connect to BMC ProactiveNet Central Monitoring
Administration from the server where they want to install the package, download it and launch
the installation.
Importing the Monitoring Solution
into Central Administration
The BMC ProactiveNet Central Monitoring Repository includes the current versions of the BMC
PATROL Agent and BMC PATROL Monitoring Solutions that you can use with BMC ProactiveNet. If
the version available in the Repository does not correspond to the latest one, you will have to
manually import it:
1. Log on to BMC ProactiveNet Central Monitoring Administration.
2. Click the Repository drawer and select Manage Repository.
3. Check that the version of the BMC component available is actually the latest one. If not,
download the latest version corresponding to your operating system (Windows or UNIX/
Linux) available on the Sentry Software Website and save it on the local computer from
which you are running the Central Monitoring Administration web-based console.
4.
5.
6.
7.
From the BMC ProactiveNet Central Monitoring Administration, click Import
Select Single solution.
Browse to the .zip source file.
Click Import.
The selected archive file is imported to the repository.
20
.
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
This section describes the different steps to follow to install IBM DS3000 DS4000 DS5000 Series
Storage Monitoring:
Importing IBM DS3000 DS4000 DS5000 Series Storage Monitoring into Central Administration
Creating the Installation Package
Downloading the Installation Package
Installing the Package
Creating the Installation Package
The installation package to deploy to managed systems can be created directly from BMC
ProactiveNet Central Monitoring Administration:
Log on to BMC ProactiveNet Central Monitoring Administration
Click the Repository drawer and select Monitoring Repository.
Click Add .
Select the operating system and platform for which you want to create a package. The
components available in the repository for the selected operating system and platform are
displayed.
5. Select the Installation Package Component:
From the Available components list, select the relevant component.
From the Version list, select the latest version.
Click the right arrow button to move the component into the Selected Components list
By default, the appropriate BMC PATROL Agent for the operating system and platform that you
chose is included in the Selected components list.
6.
7.
8.
9.
10.
Click Next. The Add Component Installation Package wizard is displayed.
Go through the wizard and specify the required PATROL information. The Installation
Package Details is displayed:
Verify that:
the operating system and platform are correct
the components that you want to include are listed in the Included Components list.
Provide the following information:
Name: Enter a unique name for the package.
(Optional) Description: Enter a description of the package. The description is displayed in
the Monitoring Installation Packages list on the Monitoring Repository window.
Format: Select a file compression format for the package.
Click Save Installation Package.
Click Close. The package is now available in the Monitoring Installation Packages list.
21
Importing the Monitoring Solution into Central
Administration
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
1.
2.
3.
4.
Downloading the Installation Package
You can download an installation package and install the components on one or more hosts. The
installation runs silently with the information entered during package creation.
1. Log on to BMC ProactiveNet Central Monitoring Administration from the computer on which
the PATROL Agent is installed.
2. Click the Repository drawer and select Monitoring Repository.
3. (Optional) To filter the list of installation packages, select an operating system from the
Filter by Operating System list.
4. Click the link for the installation package that you want to download.
5. Through the browser's download dialog box, save the installation package.
Installing the Package
1. Copy the installation package to the host where BMC ProactiveNet Performance Management IBM DS3000 DS4000 DS5000 Series Storage Monitoring needs to be installed
2. Extract the installation package as appropriate for your operating system. The package is
extracted to the bmc_products directory on the current host.
3. From the bmc_products directory, run the installation utility for your operating system:
(UNIX or Linux) RunSilentInstall.sh
(Microsoft Windows) RunSilentInstall.exe
The package is installed on the current host. If the package includes a BMC PATROL Agent, the
agent sends a configuration request by passing its tags to BMC ProactiveNet Central Monitoring
Administration, via the Integration Service. Central Monitoring Administration evaluates policies
that match the tags, determines the final configuration to be applied, and sends the
configuration information back to the agent. Monitoring is based on the configuration
information received by the agent.
If no policy matches the tags associated with the agent, the agent does not receive configuration
information. The agent does not begin monitoring until a matching policy is created.
Creating the Installation Package
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BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
Recommendation
If you defined the BMC ProactiveNet Integration Service variable for PATROL Agents in the
installation package, ensure the agents are started in phases. Do not start newly deployed
agents all at once. Start and configure monitoring for the agents in planned phases to reduce
the performance impact on the Integration Service nodes and on the BMC ProactiveNet
Server associated with the automatic workflow process.
Configuring After Installation
You configure monitoring of BMC ProactiveNet Performance Management - IBM DS3000 DS4000
DS5000 Series Storage Monitoring when you create a policy. A policy is a template containing the
configuration of a PATROL Agent. A policy can be assigned to one or more PATROL Agents using a
unique tag (Central Monitoring Administration tag), and a PATROL Agent can be assigned one or
more policies with different priorities.
If you have not already added the Central Monitoring Administration tag to your PATROL Agents
during the solution installation, then you must manually assign the tag after you have configured
the policy. For details, see Adding Central Monitoring Administration Tags.
Integrating the Monitoring Solution
BMC ProactiveNet Performance Management 8.5, 8.6 or 9.0
To integrate BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series
Storage Monitoring into BMC ProactiveNet Performance Management 8.5, 8.6 or 9.0, you need to
create a specific adapter. For more information, please refer to Integrating the Sentry Software's
KMs into BMC ProactiveNet Performance Management (BPPM).
BMC ProactiveNet Performance Management 9.5
No specific integration steps need to be performed.
Configuring General Settings
Through the General tab of the Add Policy dialog, you can create a new policy. A policy specifies a
set of actions to be taken when a specific condition on the PATROL Agent is fulfilled. First and
foremost, actions include monitor configuration. Once a monitor is configured, policies can also
specify threshold creation and the setting of baselines. A policy can also include intelligent
server-side thresholds so that IT administrators can immediately be alerted on potential
problems.
Field
Instructions
Name
Enter a policy name. Policy names must be unique.
In an environment with tenants, policy names must be unique for a single tenant
Tenant
(For environments
with tenants)
Select a tenant name. See Policies and tenants for details.
Global indicates a policy applicable to all tenants.
Provider indicates a policy applicable to the cloud service provider
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BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
Depending on the version of BMC ProactiveNet Performance Management used, integration
steps may need to be performed.
Field
Instructions
Enable policy
Select this option to enable the policy, or clear the option to disable the policy. The
option is selected by default. If you clear the option, the policy and its
associations remain intact, but the policy configuration is not applied until the
policy is enabled again.
Precedence
Enter a number from 0 to 999.
Description
(Optional) Enter a policy description.
Tag
Enter a Central Monitoring Administration tag.
Policies are applied to BMC PATROL Agents with matching tags.
Tags are case sensitive and cannot contain spaces or any of the following
characters: /, \, {, }, <, >, ‘, “, &.
When more than one policy is applied to a BMC PATROL Agent and BMC ProactiveNet Child
Server, configuration is a union of every attribute defined by the policies. If a conflict arises (that
is, two policies configure the same attributes), it is resolved in one of the following ways:
Policies with the same tag: If conflicting policies have the same tag, the precedence value
determines the order the policies are applied. The policy with the lower number value for
precedence is the policy from which the final configuration is applied.
Policies with different tags: If conflicting policies have different tags, then the policies are
applied according to the order they are listed on the BMC PATROL Agent. The policy listed
last on the agent is the policy from which the final configuration is applied.
Managing Policies
This topic provides general instructions for the following policy management tasks: editing,
deleting, enabling and disabling.
Before you begin
Enable Central Monitoring Administration and log on to Central Monitoring Administration. Refer
to the BMC documentation and more especially to the section Enabling and configuring Central
Monitoring Administration for details.
Policies with only threshold configuration or server side configuration are applicable only after a policy with
monitor configuration is applied.
25
Configuring General Settings
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
Policy precedence
To edit a monitoring policy
1. In the navigation pane of Central Monitoring Administration, click the Policies drawer and
select a policy view.
2. Select a policy and click Edit .
3. Edit the Configuring general settings of the policy.
4. Edit information on one or more of the following tabs:
Configuring monitor settings.
Configuring threshold settings.
5. Click Update.
Deleting a policy deletes all monitor instances and most settings configured through the policy. Devices
remain in the User Groups to which they have been added.
1. In the navigation pane of Central Monitoring Administration, click the Policies drawer and
select a policy view.
2. Select one or more policies and click Delete .
3. Click Yes to confirm deletion.
To enable or disable a monitoring policy
Enable or disable policies for maintenance and troubleshooting. When a policy is disabled, the
policy and its associations remain intact, but the policy configuration is not applied until the
policy is enabled again.
1. In the navigation pane of Central Monitoring Administration, click the Policies drawer and
select a policy view.
2. Select one or more policies and click Enable or Disable.
Configuring Monitor Settings
When you create or edit a policy, you can add and configure monitor types. The Add Monitor
Types dialog box presents configuration fields for compatible BMC PATROL monitoring solutions
that are located in the Central Monitoring Repository. For a list of monitoring solutions that you
can configure through Central Monitoring Administration, see the Monitoring solutions
conf igurable through Central Monitoring Administration chapter in the BPPM online
documentation.
For configuration details for a specific monitor type, see the monitor documentation. To
configure custom monitoring solutions through Central Monitoring Administration, ensure the
solution is structured correctly; for details, see the Building a PATROL Knowledge Module
Configuring General Settings
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BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
To delete a monitoring policy
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
Developers Guide on BMC Support website.
27
Configuring Monitor Settings
To configure the Monitor Type settings using the Add Monitor Types
dialog box
IBM Storage Configuration - Global Settings
Subsystem Name: Enter the name that will identify the subsystem in the console
Controller A IP Address: Enter the IP address of the controller that will be used
Configuring Monitor Settings
28
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
1. In the navigation pane of Central Monitoring Administration, click the Policies drawer and
select a policy view.
2. Click Add to display the Add Policy dialog box.
3. Click the Monitor Configuration tab.
4. Click Add.
5. From the Version menu, select the required version.
6. Enter the Connection Settings to the IBM subsystem:
preferentially by the subsystem.
Controller B IP Address: Enter the IP address of an alternative controller (optional).
9. Click Add to List to save the new connection to the IBM subsystem.
Enabling the Debug Mode
When you encounter an issue and wish to report it to Sentry Software, you will be asked to
enable the Debug Mode and provide the debug output to the Sentry Software support team. To
facilitate the understanding of the debug log content, a separated debug file is created for each
monitored system. A generic debug file is also available for reporting on generic information.
The size of the debug size is unlimited.
1. In the navigation pane of Central Monitoring Administration, click the Policies drawer and
select a policy view.
2. Click Edit to display the Add/Edit Policy dialog box.
3. Select the policy that applies to the PATROL Agent for which you need to enable the debug
mode, and click Edit.
4. Click the Monitor Configuration tab.
5. Click the Advanced button.
Enabling the Debug Mode
29
Configuring Monitor Settings
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
To enable the debug mode
6. Check the Enable Debug Mode option. The solution will store debug information in a log file.
By default debug files are stored in the %PATROL_HOME%\log folder
7. In the Debug End Time field, enter the date and time at which the system must stop logging
debug information. Required format: yyyy/mm/dd hh:mm:ss.
8. Click Close to save your settings.
For the debug mode to be enabled, the Enable Debug Mode must be checked and the Debug End Time must
be properly set to a date and time in the future.
Configuring the Discovery Interval
To configure the discovery interval
1. In the navigation pane of Central Monitoring Administration, click the Policies drawer and
select a policy view.
2. Click Edit to display the Add/Edit Policy dialog box.
3. Select the policy that applies to the PATROL Agent for which you need to configure the
discovery interval, and click Edit.
4. Click the Monitor Configuration tab.
5. Click the Advanced button.
Configuring the Discovery Interval
6. Enter the frequency of the discovery process. Use the spin button to enter the appropriate
number of minutes.
7. Click Close to save your settings.
Configuring Monitor Settings
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BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage
Monitoring periodically performs discoveries to detect new components in your monitored
environment. By default, the solution runs a discovery every hour, but you can customize this
interval to match your specific needs.
Configuring the Collect Interval
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage
Monitoring periodically polls the IBM manged systems to collect performance and statistics data.
By default, the polling interval for this operation is set to 5 minutes. .
1. In the navigation pane of Central Monitoring Administration, click the Policies drawer and
select a policy view.
2. Click Edit to display the Add/Edit Policy dialog box.
3. Select the policy that applies to the PATROL Agent for which you need to configure the
discovery interval, and click Edit.
4. Click the Monitor Configuration tab.
5. Click the Advanced button.
Configuring the Collect Interval
6. Enter the frequency of the collect process. Use the spin button to enter the appropriate
number of minutes.
7. Click Close to save your settings.
Disabling Logical Drives Monitoring
Discovering and collecting logical drives metrics are resource-intensive actions that can create
extra workload on the PATROL Agent and the targeted system. To limit the number of instances
created and therefore reduce the system resource consumption, administrators can disable the
monitoring of all the logical drives of a system.
31
Configuring Monitor Settings
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
To configure the discovery interval
To disable logical drives monitoring
Disabling the monitoring of logical drives
4. Check the Disable Logical Drives Monitoring box if you want to limit the number of Logical
Drive instances created and therefore reduce the system resource consumption. Discovery
and collect requests and operations will no longer be performed.
5. Click Close to save your settings.
Defining a SMcli Connection
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage
Monitoring uses command line utility SMcli available as part of IBM DS3000, DS4000, DS5000
Storage Manager to fetch performance statistics from the IBM storage devices. Make sure that
the SMcli command line utility is installed on the server where the PATROL Agent is installed.
Then, configure a connection to the SMcli via the BPPM interface.
Configuring Monitor Settings
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BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
1. Edit the policy that applies to the PATROL Agent monitoring the volumes you need to
exclude or keep in the monitoring process.
2. Click the Monitor Configuration tab.
3. Click the Advanced button.
To establish a connection to SMcli
Disabling the monitoring of logical drives
4. Enter the full path to the SMcli on the PATROL agent server.
5. Specify the username and password to use for operating SMcli.
6. Click Close to save your settings.
Configuring Thresholds
When you are creating or editing a policy, you can add and configure monitor thresholds. The
Add Thresholds dialog box presents threshold configuration fields for BMC ProactiveNet
monitors that are configured through Central Monitoring Administration.
For details about baselines and Key Performance Indicators (KPI), see BMC ProactiveNet Central
Monitoring Administration or BMC ProactiveNet documentation or refer to the Managing
Baselines and Key Perf ormance Indicators section. For details about the monitored attributes,
refer to the specific monitor type in the Ref erence Guide section.
Before you begin
Ensure that your monitor configuration is complete before thresholds are applied. Thresholds
cannot be applied to monitors that are not configured through Central Monitoring
Administration. If you have not done so already, please refer to the section Configuring Monitor
Settings.
33
Configuring Monitor Settings
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
1. Edit the policy that applies to the PATROL Agent monitoring the volumes you need to
exclude or keep in the monitoring process.
2. Click the Monitor Configuration tab.
3. Click the SMcli button.
Recommended Thresholds
Thresholds define acceptable high and/or low values for the data collected. Thresholds can be
created as part of a policy that can be applied to multiple monitor types on multiple BMC PATROL
Agents.
The Ref erence Guide provides a list of monitor types with their respective attributes and, when
meaningful, a recommended threshold.
Configuring Monitor Thresholds
To configure monitor thresholds:
5.
6.
7.
8.
9.
10.
Create a new policy or edit an existing one.
Select the Threshold Configuration tab and click Add
.
In the Add Thresholds dialog box, select the relevant Solution, Version, and Monitor Type.
In the Instance Name field, specify the instance to which the threshold configuration will be
applied. You can either use a string or the following regular expression patterns: ?, +, *, ( ), |,
[ ], { }, ^, $,
Select Match Device Name if you want the entire <deviceName>\<instanceName> string to
be considered.
From the Attribute list, select a monitor attribute.
In the Threshold section:
Select the threshold type.
Set the threshold parameters values.
Click Add.
Resume the procedure to configure all the monitor thresholds required.
Click Close. The configuration details are displayed in the table on the Threshold
Configuration tab.
Click Save at the bottom of the Add Policy dialog box, or Update at the bottom of the Edit
Policy dialog box.
After you save or update the policy, new threshold configurations are pushed to BMC PATROL
Agents with matching Central Monitoring Configuration tags.
Configuring Thresholds
34
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
1.
2.
3.
4.
Editing a Threshold Configuration
To edit a threshold configuration:
1.
2.
3.
4.
5.
Edit an existing policy
On the Threshold Configuration tab, select a threshold definition, and click Edit.
Edit the configuration values and click Update.
When you finish editing the threshold configuration, click Close.
To save changes to the policy, click Update at the bottom of the Edit Policy dialog box.
After you update the policy, updated threshold configurations are pushed to BMC PATROL Agents
with matching Central Monitoring Configuration tags.
To delete a threshold configuration:
1.
2.
3.
4.
5.
Edit an existing policy
On the Threshold Configuration tab, select attributes, monitor types, versions, or solutions.
Click Delete.
After you delete one or more threshold configurations, click Close.
To save changes to the policy, click Update at the bottom of the Edit Policy dialog box.
After you update the policy, deleted threshold configurations are removed from BMC PATROL
Agents with matching Central Monitoring Configuration tags.
35
Configuring Thresholds
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
Deleting a Threshold Configuration
Monitoring your Storage
Environment
Monitoring IBM storage systems with BMC ProactiveNet Performance Management - IBM DS3000
DS4000 DS5000 Series Storage Monitoring is very simple. Once the monitoring solution is
properly installed and configured, IBM DS3000 DS4000 DS5000 Series Storage Monitoring
automatically detects the various IBM storage features and components and displays them in the
BMC ProactiveNet Operations Console.
IBM DS3000 DS4000 DS5000 Series Storage Monitoring can for example help you:
Viewing the Overall Activity of a
Subsystem
In order to visualize the activity of a subsystem, use the Transfer Byte Rate attribute of the IBM
DS345 Disk Array monitor type. This attribute represents the overall traffic in megabytes per
second for each monitored array, or more precisely, each IBM subsystem that is exposed through
the SMcli utility (see the Prerequisites chapter for more information about the IBM System
Storage DS Storage Manager and SMcli utility).
Verifying a subsystem activity
1. Log on to the BMC ProactiveNet Operations Console.
2. Display the list of devices monitored by BPPM:
In the Navigation frame, select the Main drawer.
Click Devices.
Click
to display the list of devices in a grid.
3. Click the first subsystem for which you need to compare the physical disks utilization.
Selecting a Device
37
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
Get an overall picture of a subsystem activity
Monitor the efficiency of the caching mechanism
Detect unbalanced workload distribution on controllers
Identify busiest logical drives
4. The list of monitors for your device is displayed. Select the disk array for which you need to
get an overall activity view.
5. Click for the chosen disk array.
6. By default, the Available Capacity and Transfer Byte Rate attributes are displayed. You will
need to modify the attributes selection to display the ones you need:
Click the Attributes & Indicators tab.
Deselect the Available Capacity attribute and keep the Transfer Byte Rate attribute
checked.
Viewing the Overall Activity of a Subsystem
38
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
Displaying the Monitors
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
Selecting the Attributes to Display in the Graph
Click Generate Graph(s)
7. Add the graph to the view:
Click
. The following pop-up is displayed:
39
Viewing the Overall Activity of a Subsystem
Click Add to View.
Adding a Graph to View - Step 2
In the View Title field, type Subsystem Overall Activity and click Add View. The View
created successfully message appears. Click Close.
8. The Subsystem Overall Activity view is now created and available under the Views & Graphs
drawer in the Navigation pane.
Monitoring the Efficiency of the
Caching Mechanism
The cache efficiency is monitored at each level of the storage subsystem: each controller, logical
drive and overall subsystem. The Cache Hit Ratio attribute represents the percentage of data
blocks that were successfully served by the cache without directly interrogating the physical
layer. Values in the lower range indicate that the cache size is probably not large enough to
properly optimize the data flow in the SAN.
Viewing the Overall Activity of a Subsystem
40
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
Adding a Graph to View - Step 1
Evaluating the caching efficiency for a specific subsystem
1. Log on to the BMC ProactiveNet Operations Console.
2. Display the list of devices monitored by BPPM:
In the Navigation frame, select the Main drawer.
Click Devices.
Selecting a Device
4. The list of monitors for your device is displayed. Identify the logical drive for which you need
to evaluate the efficiency of the caching mechanism.
5. Click for the chosen logical drive.
6. By default, only the Transfer Byte Rate attributes is displayed. You will need to modify the
attributes selection to display the ones you need:
Click the Attributes & Indicators tab.
Deselect the Transfer Byte Rate attribute and select the Cache Hit Ratio attribute instead.
41
Monitoring the Efficiency of the Caching
Mechanism
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
Click
to display the list of devices in a grid.
3. Click the subsystem of the logical drives for which you need to verify the caching mechanism.
Click Generate Graph(s)
7. Add the graph to the view:
Click
. The following pop-up is displayed:
Adding a Graph to View - Step 1
Click Add to View.
Monitoring the Efficiency of the Caching
Mechanism
42
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
Selecting the Attributes to Display in the Graph
Adding a Graph to View - Step 2
Detecting Unbalanced Workload
Distribution on Controllers
A storage controller manages the flow of information between the server and the data, assigning
two paths, in case one of the paths fails or is overloaded. For the best levels of performance and
availability, every layer of technology must be balanced.
Comparing the throughput of your controllers
1. Log on to the BMC ProactiveNet Operations Console.
2. Display the list of devices monitored by BPPM:
In the Navigation frame, select the Main drawer.
Click Devices.
Click
to display the list of devices in a grid.
3. Click the subsystem of the controllers you need to compare the distribution workload.
Selecting a Device
43
Monitoring the Efficiency of the Caching
Mechanism
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
In the View Title field, type Logical Drive Caching Efficiency and click Add View. The View
created successfully message appears. Click Close.
8. The Logical Drive Caching Efficiency view is now created and available under the Views &
Graphs drawer in the Navigation pane.
4. The list of monitors for your device is displayed. Select the first of the two controllers for
which you need to compare throughput.
5. Click for the chosen disk array.
6. By default, the Request Rate and Transfer Byte Rate attributes are displayed. You will need
to modify the attributes selection to display the ones you need:
Click the Attributes & Indicators tab.
Deselect the Request Rate attribute and keep the Transfer Byte Rate attribute checked.
Selecting the Attributes to Display in the Graph
Click Generate Graph(s)
Detecting Unbalanced Workload Distribution on
Controllers
44
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
Displaying the Monitors
7. Add the graph to the view:
. The following pop-up is displayed:
Adding a Graph to View - Step 1
Click Add to View.
Adding a Graph to View - Step 2
In the View Title field, type Controllers Workload Balance and click Add View. The View
created successfully message appears. Click Close.
8. The Controllers Workload Balance view is now created and available under the Views &
Graphs drawer in the Navigation pane.
9. Create a graph for the second controller and add it to the Controllers Workload Balance view.
You are then able to easily compare the values of both controllers to evaluate the workload
distribution.
For example, if the throughput on one controller is significantly higher than the other one, it
indicates that one on the controllers may constitute a bottleneck for the subsystem that could be
alleviated by better sharing the load between the controllers.
It is recommended to pay close attention to which logical drive is handled by which controller,
depending on the activity of this logical drives to be able to reallocates controller to drive I/O
activity so that neither controller is overloaded.
45
Detecting Unbalanced Workload Distribution on
Controllers
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
Click
Identifying Busiest Logical Drives
To identify the logical drives that generate the most traffic on the subsystem, use the Transfer
Byte Rate attribute of the IBM DS Logical Drive monitor type. BMC ProactiveNet Performance
Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring offers you two methods to
visually represent a logical drive traffic.
Identify the busiest logical drives
Click
to display the list of devices in a grid.
3. Click the subsystem of the logical drives you need to compare the activity.
Selecting a Device
4. The list of monitors for your device is displayed. Select the first logical drive for which you
need to view the activity.
Displaying the Monitors
Identifying Busiest Logical Drives
46
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
1. Log on to the BMC ProactiveNet Operations Console.
2. Display the list of devices monitored by BPPM:
In the Navigation frame, select the Main drawer.
Click Devices.
5. Click for the chosen disk array.
6. By default, the Transfer Byte Rate attribute is already displayed.
7. Add the graph to the view:
. The following pop-up is displayed:
Adding a Graph to View - Step 1
Click Add to View.
Adding a Graph to View - Step 2
In the View Title field, type Busiest Logical Drives and click Add View. The View created
successfully message appears. Click Close.
8. The Busiest Logical Drives view is now created and available under the Views & Graphs
drawer in the Navigation pane.
9. Create a graph for all the other logical drives you wish to compare and add them to the
Busiest Logical Drives view.
47
Identifying Busiest Logical Drives
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
Click
Reference Guide
Introduction
This chapter provides statistical information about resources, operating status, and performances
managed by the BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series
Storage Monitoring. It contains tables describing the attributes used in the monitoring solution,
grouped by Monitor Types, and provides a brief description of each attribute and its default
settings.
Monitor Types
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
IBM DS Array
IBM DS Controller
IBM DS Logical Drive
IBM DS3000, DS4000, DS5000 Series KM
IBM DS345 Disk Array
49
IBM DS Array
Attributes
Description
Units
Default
Alert
Condition
s
Consumed Capacity *
Total size of the space actually allocated or
reserved.
Gigaby None
tes
(GB)
Statistic
s
Consumed Capacity
Percentage*
Percentage of the array that is actually
allocated or reserved.
Percen
tage
(%)
Statistic
s
None
BMC
Proactive
Net
Attribute
Type
* Attributes marked with an asterisk are used by default when visualizing the corresponding monitor instance in
BPPM
IBM DS Controller
Attributes
Name
Description
Units
Default Alert BMC
Conditions
ProactiveNet
Attribute
Type
Cache Hit Ratio
Percentage of operations that were
served successfully by the cache.
Percenta
ge (%)
None
Statistics
Read Request Percentage
Percentage of read operations.
Percenta
ge (%)
None
--
Request Rate*
Total number of requests per second.
Requests
/s
None
Statistics
Transfer Byte Rate*
Count of data transferred per second.
Megabyt
es per
seconds
(MB/s)
None
Statistics
Write Request Percentage
Percentage of write requests.
Percenta
ge (%)
None
--
* Attributes marked with an asterisk are used by default when visualizing the corresponding monitor instance in
BPPM
50
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
Name
IBM DS Logical Drive
Name
Description
Units
Default Alert Type
Conditions
Cache Hit Ratio
Percentage of operations that were
served successfully by the cache.
Percenta
ge (%)
None
Statistics
Hosts
List of the Hosts to which the logical
drive is attached.
n/a
n/a
n/a
Preferred Owner Status
Indicates whether the logical drive is
currently owned by the configured
preferred storage processor.
{0 =
None
Owned
by a
preferred
controlle
r; 1 =
NOT
owned
by a
preferred
controlle
r}
Availability
Read Request Percentage
Percentage of read requests.
Percenta
ge (%)
None
Statistics
Request Rate*
Total number of requests per second.
Requests
/s
None
Statistics
Time Since Last Activity
Number of days since any activity
occurred on the logical drive.
Days
None
Statistics
Transfer Byte Rate*
Count of data transferred per second.
Megabyt
es per
seconds
(MB/s)
None
Statistics
Write Request Percentage
Percentage of write requests.
Percenta
ge (%)
None
--
* Attributes marked with an asterisk are used by default when visualizing the corresponding monitor instance in
BPPM
51
IBM DS Logical Drive
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
Attributes
IBM DS3000, DS4000, DS5000
Series KM
Attributes
Description
Units
Default
Alert
Conditions
Type
Collection Status*
Reports whether the KM is able to run
the SMcli command.
{0= OK; 1 Warning = Collection
=
1
Status
Degrade Alarm = 2
d; 2=
Failed}
* Attributes marked with an asterisk are used by default when visualizing the corresponding monitor instance in
BPPM
IBM DS345 Disk Array
Attributes
Name
Description
Units
Default Alert
Conditions
Type
Available
Capacity
Amount of storage capacity available for
allocation.
Terabytes
(TB)
None
Statistics
Cache Hit
Ratio
Percentage of operations that were served
successfully by the cache.
Percentag
e (%)
None
Statistics
Connection
Status
Reports whether the KM is able to connect to
the storage subsystem through the SMcli
command line interface.
{0= OK; 1 = Warning = 1
Degraded; Alarm = 2
2= Failed}
Port Count
Number of FC and Ethernet ports in the
Ports
subsystem. This value can be used to know the
number of required licenses for the
monitoring system.
None
Statistics
Read Request
Percentage
Percentage of read requests.
Percentag
e (%)
None
Statistics
Request Rate*
Total Number of requests per second.
Requests/
s
None
Statistics
Spare Disk
Count
Number of spare disks available in the
subsystem.
Disks
Warning = 0
Statistics
Subscribed
Capacity
Total size of the logical drives that are
mapped to a host or a group of hosts.
Terabytes
(TB)
None
Statistics
IBM DS3000, DS4000, DS5000 Series KM
52
Availability
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
Name
Name
Description
Units
Transfer Byte
Rate*
Count of data transferred per second.
Megabytes None
per
seconds
(MB/s)
Statistics
Percentag
e (%)
Statistics
Write Request Percentage or write requests.
Percentage
Default Alert
Conditions
None
Type
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
* Attributes marked with an asterisk are used by default when visualizing the corresponding monitor instance in
BPPM
53
IBM DS345 Disk Array
Troubleshooting Connectivity
Issues
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage
Monitoring leverages the IBM Storage Manager . Because some connectivity issues may exist and
cause BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage
Monitoring to fail, it is highly recommended to test the connection to the IBM Storage Manager
before contacting the Sentry Support Team.
1. Download the connection tool required from the Sentry Software Website (Downloads
section of your product). Please note that the connection tool requires Java v1.6 or higher.
2. Run the command java -jar <Connection_Tool_Name.jar> to launch the connection tool.
3. Enter the information required to connect to the system and click Test Connection.
4. Wait for the test to complete. If a connectivity issue is detected, an error message will
appear. In this case, the issue encountered does not concern BMC ProactiveNet Performance
Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring. Check your
configuration to diagnose the source of the issue.
5. Click Save As to export the connection test results into a txt file. You can then send this
information to the Sentry Support Team.
55
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
To troubleshoot connectivity issues:
view
Index
37, 40, 43, 46
-DDebug Mode
Add Monitor Types
Attributes
enabling 29
Deleting a Threshold Configuration
Disabling
26
Available Capacity 52
Cache Hit Ratio
50, 51, 52
Collection Status
52
Connection Status
52
Consumed Capacity 50
Consumed Capacity Percentage
50
Hosts
51
Port Count
52
Preferred Owner Status
51
Read Request Percentage
50, 51, 52
Request Rate
50, 51, 52
Spare Disk Count
52
Subscribed Capacity 52
Time Since Last Activity 51
Transfer Byte Rate
50, 51, 52
Write Request Percentage
50, 51, 52
-B-
logical drives monitoring
Discovery Interval
-C-
31
configuring 30
Downloading 22
-EEditing a Threshold Configuration
Enabling
debug mode
35
29
-FFeatures
10
-GGoals
Graph
BMC ProactiveNet Performance Management
24
Business value
10
35
10
create
37, 40, 43, 46
-I-
Cache hit ratio
40
Component Installation package
IBM DS3000 Series
11
IBM DS4000 Series
11
IBM DS5000 Series
11
IBM System Storage DS Storage Manager
creating 21
downloading 22
Configuring
Install 14
Importing the Monitoring Solution
Installing 22
discovery interval 30
monitor settings
26
polling interval 31
Configuring Monitor Thresholds
Configuring thresholds
33
Connectivity
configuring 24
IBM System Storage DS Storage Manager
14
Installing the Monitoring Solution 20
Integrating 24
Issues
Issues
Create
graph
34
Connectivity 55
Troubleshooting 55
55
37, 40, 43, 46
56
13
20
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
-A -
Troubleshooting
-K-
Connectivity Issues
Key Concepts
-U-
10
Use cases
-M-
busiest logical drive
46
Cashing mechanism efficiency 40
Subsystem overall activity 37
Unbalanced workload 43
Monioring
37
configuring 26
Monitor thresholds
33
Monitor Types
-V -
IBM DS Array 50
IBM DS Controller 50
IBM DS Logical Drive
51
IBM DS3000, DS4000, DS5000 Series KM
52
IBM DS345 Disk Array 52
Monitoring
disabling
View
create
31
-P21, 22
Manage
25
Polling Interval
configuring 31
Prerequisites
13
-RReference Guide
49
-SSMcli
defining 32
SMcli command line utility
Supported platforms
11
37, 40, 43, 46
BMC ProactiveNet Performance Management - IBM DS3000 DS4000 DS5000 Series Storage Monitoring Version 1.2.00
storage environment
Monitor Settings
Package
Policies
55
13
-T Thresholds
33, 34
Transfer byte rate
37, 43, 46
57
ABOUT MARKETZONE DIRECT PRODUCTS
The BMC MarketZone Direct
program sells and supports
third-party products that
complement and/or augment BMC
solutions. MarketZone Direct
products are available under BMC
license and support terms.
BUSINESS RUNS ON I.T .
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About Sentry Software™
Sentry Software, a strategic Technology Alliance Partner of BMC Software, provides
comprehensive multi-platform monitoring solutions that enable management of the
hardware and software aspects of all servers and SANs and covering up to 100 % of
custom applications within the BMC ProactiveNet Performance Management
environment. Sentry Software also develops adapters for BMC Atrium Orchestrator that
enables IT administrators to automate the execution of common requests and tasks that
occur in the daily course of IT operations. Combined with BMC’s servers and network
automation tools, the adapters allow IT administrators to implement provisioning and
decommissioning workflows that cover all layers of their IT infrastructure. Finally, Sentry
Software designs connectors that bring storage capacity metrics into BMC TrueSight
Capacity Optimization to ensure IT administrators that their storage infrastructure is
properly sized for their current and future needs.
Bus ines s t hrives when IT runs s ma rt er,
fa s t er a nd s t ronger. Tha t ’s why t he mos t
dema nding IT orga niza t ions in t he world
rely on BMC Soft wa re a cros s dis t ribut ed,
ma infra me, virt ua l a nd cloud
environment s . Recognized a s t he lea der in
Bus ines s Service Ma na gement , BMC offers
a comprehens ive a pproa ch a nd unified
pla t form t ha t helps IT orga niza t ions cut
cos t , reduce ris k a nd drive bus ines s
profit . For t he four fis ca l qua rt ers ended
Sept ember 30,2011, BMC revenue wa s
a pproxima t ely $2.2 billion.
About BMC Software™
BMC Software helps leading companies around the world put technology at the forefront
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From mainframe to cloud to mobile, BMC delivers innovative IT management solutions
that have enabled more than 20,000 customers to leverage complex technology into
extraordinary business performance—increasing their agility and exceeding anything
they previously thought possible. For more information about BMC Software, visit
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