HP Version 2 Remote Control User Guide

HP TopTools
Remote Control Version 2
User Guide
HP Part Number P1218-90001
Printed September 2000
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material, including, but
not limited to, the implied warranties of merchantability and fitness for a particular
purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or
consequential damages in connection with the furnishing, performance, or use of this
material. Hewlett-Packard assumes no responsibility for the use or reliability of its
software on equipment that is not furnished by Hewlett-Packard.
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are reserved. No part of this document may be photocopied, reproduced, or translated to
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Microsoft and MS-DOS are U.S. registered trademarks of Microsoft Corporation. Windows
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Navigator are registered trademarks of Netscape Communications Corporation in the
United States and other countries. Novell and NetWare are registered trademarks of Novell,
Inc. Pentium is a registered trademark of Intel Corporation. UNIX is a registered trademark
in the United States and other countries, licensed exclusively through X/Open Company
Limited. pcAnywhere is a trademark of Symantec Corporation. CompuServe is a U.S.
registered trademark of CompuServe, Inc.
Hewlett-Packard Company
Network Server Division
Technical Communications/MS 45SLE
10955 Tantau Avenue
Cupertino, CA 95014-0770, USA
© Copyright 2000, Hewlett-Packard Company.
ii
Contents
1 Quick Start........................................................................................................ 1
2 Introducing HP TopTools Remote Control ................................................... 5
How HP TopTools Remote Control Works........................................................ 6
Package Contents ............................................................................................. 7
Documentation................................................................................................... 8
Acronyms....................................................................................................... 8
Who Should Use This Guide ............................................................................. 9
HP TopTools Remote Control Features and Functions..................................... 9
HP TopTools Remote Control System Requirements ..................................... 12
Minimum Server Requirements................................................................... 12
Minimum Remote Client Requirements....................................................... 13
Supported Web Browsers ........................................................................... 14
3 Hardware Installation and Configuration .................................................... 15
Verifying and Updating the Server's System BIOS.......................................... 16
Preparing the HP TopTools Remote Control Card .......................................... 16
Mounting the Battery Pack .......................................................................... 16
2
Connecting the I C Cable to the Remote Control Card ............................... 18
Installing the TopTools Remote Control Card in the Server ............................ 19
2
Connecting the I C Cable to the Server....................................................... 19
Connecting an Optional AC/DC Adapter ......................................................... 20
Verifying Card Installation ................................................................................ 21
Self Test Power Up Sequence .................................................................... 22
4 Setting Up the Remote Connection ............................................................. 23
Running the HP TopTools Remote Control BIOS Setup Program .................. 24
LAN Configuration ....................................................................................... 25
PPP Configuration ....................................................................................... 26
Remote Boot Configuration ......................................................................... 27
Setting Up a LAN Connection .......................................................................... 28
Remote Client Configuration (LAN) ............................................................. 28
Setting Up to Use an External Modem ............................................................ 29
Remote Client Configuration (PPP/Dial-Up Networking)............................. 29
5 Logging In and Using the HP TopTools Remote Control Web Interface . 35
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Contents
Logging In to HP TopTools Remote Control.................................................... 35
Using the HP TopTools Remote Control Web Interface ................................. 38
6 Setting Up Windows Graphics Console Redirection Using pcAnywhere 41
Installing pcAnywhere on the Server ............................................................... 42
Installing pcAnywhere Server Software....................................................... 42
Configuring pcAnywhere Server Software................................................... 43
Installing pcAnywhere on the Remote Client ................................................... 45
Installing pcAnywhere Remote Client Software (Modem Connection Only) 46
Configuring pcAnywhere Remote Client Software ...................................... 46
Using Windows Graphics Console Redirection ............................................... 48
7 Troubleshooting ............................................................................................ 51
Problems with Installation ................................................................................ 51
Paging.............................................................................................................. 51
Remote Client .................................................................................................. 54
A Event Codes ................................................................................................... 57
B Tested Modems ............................................................................................. 71
C Installing and Using TFTP ............................................................................ 73
Overview: What Is TFTP? ........................................................................... 73
TFTP Requirements .................................................................................... 74
Starting the TFTP Server ............................................................................ 75
Updating HP TopTools Remote Control Firmware...................................... 75
Using the HP TopTools Remote Control Remote Boot Feature ................. 76
D Technical Specifications............................................................................... 85
E Battery Operation .......................................................................................... 87
Safety .......................................................................................................... 87
Shutting Down the Card to Conserve Battery Power .................................. 87
Charging ...................................................................................................... 87
Battery Initialization...................................................................................... 88
Life Expectancy ........................................................................................... 88
Replacement ............................................................................................... 88
Battery Disposal .......................................................................................... 89
F LED Codes...................................................................................................... 91
Failure Codes .............................................................................................. 92
G Keyboard Layouts ......................................................................................... 95
iv
Contents
H Software License, Warranty, Regulatory and Support .............................. 97
Hardware Product Limited Warranty ............................................................... 97
Software Product Limited Warranty................................................................. 97
HP Software License Agreement..................................................................... 99
Notice for USA ............................................................................................... 100
FCC Radio Frequency Emissions Statements .......................................... 100
Technical Support.......................................................................................... 102
U.S. and Canada ....................................................................................... 103
Europe ....................................................................................................... 103
Other Countries ......................................................................................... 104
Index.................................................................................................................. 105
v
1 Quick Start
This chapter provides a quick overview of the steps required for setting up and
using HP TopTools Remote Control. If you have experience setting up computer
hardware and software, you can use the following section as a brief installation
guide. Before installing the HP TopTools Remote Control Version 2 PCI card, you
must already have completed initial installation and configuration of your HP
NetServer. For a brief overview of how HP TopTools Remote Control works, see
Figure 2-1 before proceeding.
Before you begin, review the "HP TopTools Remote Control System
Requirements" section of Chapter 2.
Figure 1-1. HP TopTools Remote Control PCI Card Connectors
Verify that the server BIOS is compatible with HP TopTools Remote Control:
1. Insert the HP NetServer Navigator CD supplied with HP TopTools Remote
Control in the NetServer's CD-ROM drive and reboot. The Navigator CD
boots and automatically verifies that the system BIOS and firmware are
compatible with HP TopTools Remote Control.
2. If the BIOS or firmware is out of date or otherwise incompatible, it is
automatically updated.
3. Remove the HP NetServer Navigator CD and reboot the system.
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Chapter 1
Quick Start
Install and set up hardware at the server (see Chapter 3 for detailed instructions):
1. Mount the battery pack on the HP TopTools Remote Control PCI card and
connect the battery cable to the battery pack connector (see Figure 1-1).
2. Connect one end of the supplied I2C/IPMB cable to the connector on the
HP TopTools Remote Control card.
3. Install the HP TopTools Remote Control card in one of the server's free
PCI slots.
NOTE
HP does not support installations of the HP TopTools Remote
Control card in systems that do not include the I2C/IPMB
management bus feature. HP NetServers such as the LC, LH,
LPr, LTr and LXr series include this feature. If you don't have
one of these systems, refer to your system documentation for
more information.
4. Connect the free end of the I2C/IPMB cable to the I2C/IPMB management
bus connector on the server's system board. The connector is keyed and
color coded.
5. If applicable, plug in the optional 5-volt AC/DC power adapter to the
connector on the card's bracket. Plug the AC/DC adapter power cord into a
wall outlet or uninterruptible power supply.
Set up the remote connection (see Chapter 4 for detailed instructions):
1. Set up the LAN or modem connection that allows the HP TopTools
Remote Control card to communicate with a remote client:
à
For a LAN connection: Connect your dedicated 10/100Base-T
compatible LAN line to the card's RJ-45 LAN connector.
à
For a modem connection: Connect a serial modem cable (not
provided) to the card's serial port and connect the other end to an
external modem.
2. Boot the server. During Power-On Self-Test, when prompted, press F3 to
enter the HP TopTools Remote Control BIOS setup program.
à
2
If you plan on connecting to the TopTools Remote Control card via
the LAN: Define card's TCP/IP properties (either use a unique IP
Address for the card, Subnet Mask, and Gateway, or enable DHCP and
have your DHCP server assign these addresses for you).
Chapter 1
Quick Start
à
If you plan on connecting to the TopTools Remote Control card via
modem: Define the card's PPP settings (modem initialization string, IP
Address, Subnet Mask). Typically, you would leave the PPP IP
Address and PPP Subnet Mask at the factory defaults since your PPP
connection does not interact with the site network.
3. Save the configuration and exit.
4. At a remote client running Microsoft Windows NT 4.0 or Windows 95, 98,
ME or 2000:
If you plan to connect to the HP TopTools Remote Control card via
the LAN:
à
Verify that the client has TCP/IP software is installed and it is properly
configured for your LAN (client's IP Address, Subnet Mask, and
Gateway) by checking the TCP/IP protocol properties from the
Network program in the Control Panel.
à
Verify your client's browser's proxy settings. If your site uses a proxy
server, enter the IP address of the TopTools Remote Control card in the
browser's exceptions list to bypass it. If you are using DHCP, reboot the
server and run TopTools Remote Control BIOS setup program to see
the assigned IP address.
And/or:
If you plan to connect to the HP TopTools Remote Control card via
modem (PPP):
Verify your client's PPP settings. Double-click the "My Computer" icon on
your desktop and then double-click Dial-up Networking. Add an entry and
define its properties (modem, initialization string, server PPP and TCP/IP
setup, login script). If you wish to use server dialback, you may configure it
via the TopTools Remote Control web interface after you first login.
5. Make your first remote connection using HP TopTools Remote Control's
web interface (see next section).
Make your first remote connection (see Chapter 5 for detailed instructions):
From the remote client, connect to HP TopTools Remote Control via LAN or
modem connection.
1. If you are using a modem (PPP) at the remote client (proceed to step 2 if
you are not), make your connection using the Dial-Up Networking
program. Once your connection has been established, proceed to step 2.
3
Chapter 1
Quick Start
2. At the remote client, start your web browser software.
3. Enter the URL address of the HP TopTools Remote Control card, which
should be one of the following:
à
If connecting via LAN, enter either the card's IP address (for example:
http://xxx.xxx.xxx.xxx/), or a host name, if one has been assigned to the
HP TopTools Remote Control card in your DNS server (for example:
http://cardname.companyname.com).
à
If connecting via modem, enter the card's PPP IP-address that you
entered when you ran the HP TopTools Remote Control BIOS setup
(for example: http://xxx.xxx.xxx.xxx/).
Once you are connected, the TopTools Remote Control Identity page is
displayed in your browser window (see Figure 5-1).
4. Click the Configuration Tab. The login prompt is displayed.
5. In the User Name field, enter a valid administrator name. For your first
login, the factory default name is ADMIN.
6. At the password prompt, enter the password that belongs to the
administrator name. For your first login, the factory default password is
ADMIN.
NOTE
The user ID and the access password for HP TopTools Remote
Control software are case sensitive. To avoid a potential
security breach allowing someone to log in using the defaults,
your first task should be to set up an administrator for the card.
Under Configuration|User, create a new user assigned to the
"Administrator" group and assign a new password. Then delete
the default ADMIN user account.
7. Once logged into the HP TopTools Remote Control web interface, create
your user groups and set your communication and notification preferences.
If you have HP TopTools Device Manager, you can perform some
administration actions on multiple cards at once. See online help for details
(click the "?" button in the upper right corner of the browser window).
You are now logged on to HP TopTools Remote Control. For a description of
features, see the section, "HP TopTools Remote Control Features and Functions,"
in Chapter 2.
4
2 Introducing HP TopTools Remote
Control
HP TopTools Remote Control Version 2 combines an intelligent PCI card and
integrated software that provides powerful remote server management.
Management capabilities include server status monitoring, configurable event
notification, and diagnostic features. The card's remote management capabilities
are accessed using standard web browser software. HP TopTools Remote Control
consists of:
• The HP TopTools Remote Control card. A PCI card that plugs into your
HP NetServer. It includes an independent processor and draws power from
the server's PCI bus. If necessary, however, the card can also draw power
from an on-board battery pack, or from an optional external AC/DC power
adapter. These features allows remote access to the server via HP TopTools
Remote Control that is independent of the server's operating status.
• A comprehensive management application stored in the board's
firmware. Using this software, HP TopTools Remote Control provides
remote server control and management. Access to Intelligent Platform
Management Bus (IPMB) located on the server provide for monitoring,
server power control and diagnostic features.
NOTE
To provide complete independence of the server's Network
Operating System, HP TopTools Remote Control is accessed
and controlled via a separate and independent communication
interface (LAN or RS-232) built onto the product's PCI card.
The card does not provide direct control from the hosting
server.
• A platform-independent web-based graphical user interface. The HP
TopTools Remote Control web interface allows users to connect to the card
in the server and, using a standard web browser, run the stored management
application. Access to card functions may be controlled by specifying user
access privileges.
Note that using a "web" interface does not mean that the card may be
accessed by anyone on the Internet. Your company's firewall and proxy
servers prevent outside access to your local network or intranet. The
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Chapter 2
Introducing TopTools Remote Control
TopTools dialback capability also provides extra security when
communicating with the card via a dial-up modem.
How HP TopTools Remote Control Works
HP TopTools Remote Control operates independent of the server. It has its own
processor chip, a serial and LAN port, and interface. These are completely
separate from the server and the server's Network Operating System (NOS). The
benefit to network administrators is comprehensive remote server management,
even in the event of a downed server. Thus, HP TopTools Remote Control frees
system administrative staff from direct round-the-clock server monitoring.
When HP TopTools Remote Control detects a problem, it immediately notifies the
assigned administrator by sending a notification message that identifies the server
and the nature of the problem using one or more of the following methods:
• E-mail (server ID and short text message identifying the problem)
• Numeric page (server ID and five-digit event code)
• Alphanumeric page (server ID and short text message identifying the
problem)
Regardless of location, an administrator can log in to the server using a standard
web browser and run HP TopTools Remote Control software to identify and, in
many cases, correct server problems. See Figure 2-1.
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Introducing TopTools Remote Control
User receives an email or a page
(shown below) that identifies the
server and the event code that
triggered the notification.
19010 90021 Memory error
When a notification-enabled
event occurs, HP TopTools
Remote Control sends
a page or email to the
configured user.
5-digit code
5-digit
Server ID identifies
event
Text description
(if using a TAP
pager)
0211 TEMPW
PPP
LAN
User connects to HP TopTools
Remote Control from
a LAN or PPP connected
remote client to obtain more
information and run diagnostics.
Figure 2-1. HP TopTools Remote Control Management Process
Package Contents
Your HP TopTools Remote Control product contains the following:
• An HP TopTools Remote Control PCI card
• A battery pack
• An HP NetServer Navigator CD
• An I2C/IPMB cable kit
NOTE
An optional AC/DC adapter for the HP TopTools Remote
Control card (HP part number D6138A) is available from your
authorized HP dealer. HP recommends use of the adapter when
you want to extend the card's remote power on feature beyond
the limits of the battery pack's capability (30 to 60 minutes).
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Introducing TopTools Remote Control
Documentation
HP TopTools Remote Control includes the following documentation:
• This guide, which describes how to install the HP TopTools Remote
Control and set it up to communicate with the server.
• HP TopTools Remote Control web interface online help, which describes
all aspects of the user interface including how to use HP TopTools Remote
Control to manage your network server.
• pcAnywhere online documentation. The complete pcAnywhere User Guide
is in Adobe Acrobat PDF format on the HP NetServer Navigator CD in the
\util\pca32\xx\ subdirecory (where xx represents a two letter abbreviation
for your local language).
• The HP TopTools Remote Control README file located in the \ttrc2\us
directory of the HP NetServer Navigator CD, provides up-to-date
information that became available after this guide was printed.
Acronyms
The following acronyms designate hardware and software components that are
associated with HP TopTools Remote Control installation or usage. You will
encounter these acronyms throughout this user guide.
• DHCP: The Dynamic Host Configuration Protocol provides a mechanism
through which computers using TCP/IP can obtain protocol configuration
parameters automatically through the network.
• I2C: Inter-Integrated Circuit bus. A multi-master, two-wire, serial bus used
as the basis for the Intelligent Platform Management Bus.
• IPMB: Intelligent Platform Management Bus. Name for the architecture,
protocol, and implementation of the industry-standard Intelligent Platform
Management Interface (IPMI) server management bus that interconnects
the server's system board and chassis instrumentation electronics. TopTools
Remote Control connects to the IPMB via the I2C cable, thus providing
access to the server's event log, system sensors and the server's front panel
and reset controls.
• PPP: Point-to-Point Protocol. A standardized network protocol for dial-up
network connectivity.
• TFTP: Trivial File Transfer Protocol. This file transfer protocol allows
PUT and GET operations with absolute file names and does not require
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Chapter 2
Introducing TopTools Remote Control
user authentication. TopTools remote control uses TFTP to implement
firmware updates and remote boots.
Who Should Use This Guide
This guide is designed for system administrators and people who are familiar with
installing, managing, and troubleshooting servers on a network. It assumes that
you're knowledgeable about using operating systems such as Microsoft Windows
95, 98 or 2000 and Windows NT, using web browsers such as Microsoft Internet
Explorer and Netscape Communicator, and installing software and hardware in PC
systems.
HP TopTools Remote Control Features and
Functions
HP TopTools Remote Control provides a wealth of server management features
that make it a powerful remote management tool. HP TopTools Remote Control
works independently of the server's state and network operating system. An onboard, web-based user interface is accessed via communications ports (for modem
or LAN) that are functionally independent from the HP NetServer on which the
HP TopTools Remote Control card is installed.
An on-board battery or an optional external AC/DC power adapter keeps HP
TopTools Remote Control functional even if the server loses power.
For security reasons, access privileges are mapped to user groups. In the following
chapters, all features and functions are described from an administrator's point of
view. However, subsets of the HP TopTools Remote Control features and
functions are also available for use by operators and users.
Remote Control
Remote server console redirection. An administrator at a remote client
(connected to the server via a modem and or LAN) can view the server console
screen and take control of the keyboard, performing operations as if seated at the
server. HP TopTools Remote Control supports character-based server console
screens. Windows graphics console redirection is supported using Symantec's
pcAnywhere software (included on the HP NetServer Navigator CD).
Remote access to server power functions. An administrator at a remote client
has virtual control of the server's power states. He or she can reset the server with
a graceful shutdown (if the NetServer SNMP agent software is installed), a reboot,
or a complete power cycle. An administrator can also remotely power off the
server if, for example, there has been a critical hardware failure. If text remote
9
Chapter 2
Introducing TopTools Remote Control
control is enabled during server reboot, the actual bootup screens can be viewed at
a remote site.
Remote configuration. An administrator at a remote client can reconfigure HP
TopTools Remote Control and change features such as notification actions. An
administrator can also change user and administrator permissions without having
to be at the server.
Management and Security
Remote management security. An administrator can assign access for up to 16
users, providing them with individual login identification, encrypted password and
privileges. User privileges define the right to perform a specific action (for
example, powering down the server). Use management can thus be set up by an
administrator at a remote site without compromising network security. The
TopTools Remote Control login procedure is protected so that the password is not
sent across the LAN.
Dialback option. If a user is using modem communications, the HP TopTools
Remote Control card may be configured for dialback. Dialback authorization
requires the user's ID. If the ID matches an entry in the user database, HP
TopTools Remote Control initiates an automatic call-back via the external modem
connected to the card.
Server Performance Monitoring
HP TopTools Remote Control monitors I/O performance by gathering statistics on
PCI bus usage. The following server operations and conditions are monitored:
• Bus utilization. The ratio of use to total PCI cycles. This is an indicator of
the server's I/O load.
• Bus efficiency. The ratio of the amount of data transferred (throughput) to
total PCI data transfer capacity. This is an indicator of how effectively the
server's PCI devices are using the bus.
HP TopTools Remote Control monitors the following conditions:
Environment monitoring. HP TopTools Remote Control displays sensor values
for each sensor in the server. These include sensors for voltages, temperatures,
and fan speed.
Logging of server events. HP TopTools Remote Control displays the server's
System Event Log (SEL) information for viewing by an administrator at a remote
client. This is the same event log available via TopTools when the server is online.
Event notification. HP TopTools Remote Control notifies designated users when
an event occurs that has been specified for notification. Using Remote Control
10
Chapter 2
Introducing TopTools Remote Control
notification, an administrator's valuable time is freed from constant surveillance of
the server, and server downtime is kept to a minimum. HP TopTools Remote
Control can send notification via email using the Simple Mail Transfer Protocol
(SMTP), numeric pager, or alphanumeric pager using the Telocator Alphanumeric
Protocol (TAP). An administrator can define the notification path and enable or
disable paging for any event group.
TAP paging allows the HP TopTools Remote Control to send meaningful text
notifications to designated pagers. If your mobile phone service provider supports
the TAP protocol, you can use HP TopTools Remote Control to send Short
Message Service (SMS) notifications up to 160 characters in length to your mobile
phone.
Diagnostics
Memory diagnostics. If enabled, this function reads continuously through the
complete memory range at a defined maximum performance impact. Single bit
errors are logged and a session count is calculated.
Last screen before Automatic Server Restart (ASR). If the NetServer SNMP
agents software is installed, HP TopTools Remote Control automatically captures
a snapshot of the server's screen (blue screen on Windows NT servers) upon an
ASR event, preserving error messages or other screen activity that appeared before
restart. An administrator can view the snapshot from a remote client and use the
screen contents to troubleshoot server problems.
Other Features
Automatic server shutdown on voltage or temperature emergencies. The HP
TopTools Remote Control card can be configured to automatically shut down your
server if it detects an over-voltage or over-heating condition.
Remote floppy boot of the server. For remote reboot, HP TopTools Remote
Control allows an administrator to specify a boot floppy image file located on a
TFTP server (see Appendix C for details). The HP NetServer in which the HP
TopTools Remote Control card is installed automatically fetches this boot image
after a reset operation and executes the new boot image. Using this feature, for
example, an administrator can remotely update the HP NetServer's BIOS, or
remotely run server diagnostics.
Remotely upgrade firmware. The HP TopTools Remote Control management
program code is stored in Flash ROM on the HP TopTools Remote Control card.
If it is necessary to upgrade the firmware, a newer revision of the program code
may be downloaded via a TFTP server to the programmable ROM (see Appendix
C for details). When available, new firmware versions can be obtained from the
HP web site.
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Chapter 2
Introducing TopTools Remote Control
SNMP support. HP TopTools Remote Control includes SNMP support
embedded in firmware on the Remote Control card. SNMP queries (MIB-II)
provide seamless integration with any SNMP management platform including HP
TopTools and HP OpenView. SNMP traps that occur during a server hang or
power down may be forwarded to a management console of your choosing. These
management solutions provide in-band (network connected) monitoring of your
servers.
DHCP support. DHCP is based on a client-server paradigm in which the HP
TopTools Remote Control card contacts a DHCP server for configuration
parameters. The DHCP server is typically centrally located and operated by the
network administrator. The HP TopTools Remote Control card can be reliably and
dynamically configured with parameters appropriate to the current network
architecture. These parameters are the IP address, subnet mask and default
gateway.
Group Actions available with HP TopTools Device Manager. If you use HP
TopTools Remote Control in a server managed by HP TopTools Device Manager
version 5 with the TopTools Remote Control upgrade (available from the
NetServer web site), you can perform configuration, upgrade and management
actions on several cards at once (called "group actions"). For a complete list, view
the HP TopTools Remote Control online help.
HP TopTools Remote Control System
Requirements
Minimum Server Requirements
To install and use HP TopTools Remote Control, you will need:
• An HP NetServer system that supports I2C/IPMB and has an available PCI
slot.
12
Chapter 2
Introducing TopTools Remote Control
NOTE
The HP TopTools Remote Control card is only supported in
HP NetServers that support the I2C/IPMB. Currently, these
include systems such as the HP NetServer LC, LH, LPr, LTr
and LXr series. If you don't have one of these systems, refer to
your HP NetServer's system documentation to confirm that it
supports the HP TopTools Remote Control card.
• The server must also have been initially set up with a Network Operating
System and the HP NetServer SNMP agents installed. HP TopTools
Remote Control uses these agents to perform certain functions. If you are
not sure, refer to the HP NetServer SNMP agent installation instructions
available from the Information Assistant program on the HP NetServer
Documentation CD that came with your NetServer.
• An external modem (required only for paging and dial-up remote access).
A list of tested modems is included in Appendix B.
• A dedicated 10/100Base-T compatible LAN connection (required for email
notification and LAN access) and a unique IP address for the HP TopTools
Remote Control card (either fixed or DHCP).
• For HP NetServers running Windows NT 4.0 or Windows 2000, full
graphics console redirection to the remote client is available using
Symantec's pcAnywhere (see Chapter 6, Setting Up Windows Graphics
Console Redirection Using pcAnywhere).
Minimum Remote Client Requirements
To access HP TopTools Remote Control, you need the following:
• A personal computer with an Intel Pentium processor
• A VGA color display (800 X 600, greater than 256 colors minimum
resolution)
• Microsoft Windows 95 (with Service Pack 1), 98, 2000, ME or Windows
NT 4.0 (with service pack 3)
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Chapter 2
Introducing TopTools Remote Control
LAN Connection Requirements
To access HP TopTools Remote Control via LAN, you need the following:
• LAN connection with 10/100Base-T support
• Supported Web Browser (see below)
Dial-up (PPP) Connection Requirements
To access HP TopTools Remote Control via modem, you need:
• A supported modem (refer to Appendix B) and phone line
• MS Windows NT or Windows 95, 98 ME or 2000 Dial-up Networking
installed. For non-Windows platforms, suitable PPP software installed.
• A supported Web Browser (see below)
• pcAnywhere Version 8.0 or above for Windows NT 4.0 and pcAnywhere
9.2 for Windows 2000 server console redirection and serial driver software
(included on HP NetServer Navigator CD)
• TCP/IP stack (included with Microsoft Windows software)
Supported Web Browsers
To access HP TopTools Remote Control's web-based user interface, one of the
following web browsers must be installed at the remote client:
• Internet Explorer 4.01 with Service Pack 1 (version 4.72.3110.8, update
version SP1, as viewed from the "About Internet Explorer" option under
Help) or higher (downloadable from Microsoft's web site:
www.microsoft.com)
• Netscape Communicator 4.5 (as viewed from the "About Communicator"
option under Help) or higher (downloadable from Netscape's web site:
www.netscape.com)
NOTE
14
Netscape 4.5 does not allow for independently resizing Java
applets inside HTML frames.
3 Hardware Installation and
Configuration
This chapter provides instructions for installing the HP TopTools Remote Control
card in a server and setting up a hardware connection that permits remote
management of the server. (See Chapter 4 for information on setting up HP
TopTools Remote Control management software.) Installation and configuration
of the hardware includes:
• Verifying and, if necessary, updating system BIOS for compatibility with
HP TopTools Remote Control
• Preparing the HP TopTools Remote Control card
• Installing the HP TopTools Remote Control card
• Verifying that the HP TopTools Remote Control card has been installed
correctly
• Running the HP TopTools Remote Control BIOS setup program
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Chapter 3
Hardware Installation and Configuration
Verifying and Updating the Server's System BIOS
To verify that the server's system BIOS is compatible with HP TopTools Remote
Control:
1. Insert the HP NetServer Navigator CD supplied with HP TopTools Remote
Control in the NetServer's CD-ROM drive and reboot. The Navigator CD
boots and automatically verifies that the system BIOS and firmware are
compatible with HP TopTools Remote Control.
2. If the system BIOS (or associated firmware) is out of date or otherwise
incompatible, update it.
3. When you have finished, remove the HP NetServer Navigator CD and
reboot the system.
Preparing the HP TopTools Remote Control Card
The HP TopTools Remote Control card can function independently of the server's
power state (on or off). Power for the card can be supplied through the use of the
included rechargeable on-board battery pack and/or an optional external AC/DC
adapter.
For example, if the server power is not available due to a power failure, HP
TopTools Remote Control switches automatically to an alternate source. The first
priority is to use the external AC/DC adapter, if an AC/DC adapter is not
available, it uses the battery.
NOTE
Without an external AC/DC adapter, the battery pack is able to
power the HP TopTools Remote Control card for about one
hour in case of a server power failure. When the server's power
is on, the battery recharges off the server's PCI bus.
Mounting the Battery Pack
The battery pack must be mounted on the HP TopTools Remote Control card
before the card is installed in the server. Note that the battery's sides are slotted so
that it can slide onto the printed circuit board as shown in Figure 3-1.
16
Chapter 3
CAUTION
Hardware Installation and Configuration
The HP TopTools Remote Control card is sensitive to static
electricity and can easily be damaged by improper handling.
Use of an antistatic service kit, such as 3M® 8501/8502/8505
or equivalent is recommended.
To mount the battery pack:
1. Place the HP TopTools Remote Control card on a clean non-conductive
surface and disconnect the battery cable from the card.
2. With reference to Figure 3-1, attach the battery pack onto the board by
inserting the plastic pins on the back of the battery into the holes provided
on the board. Be sure the battery cable is situated on the right and can
easily reach the battery connector on the card.
Figure 3-1. Connecting the Battery Pack and Cable
3. Plug in the cable leading from the battery pack into the battery connector
on the card (refer to Figure 3-1).
The battery is shipped from the factory nearly discharged. For proper operation
make sure that the battery is fully charged after installation into the server.
Charging takes about 4 to 5 hours after the server has been powered up.
CAUTION
Be careful handling the battery pack – a short-circuit in the
battery cable can damage the battery pack.
17
Chapter 3
Hardware Installation and Configuration
For detailed information about battery operation, replacement, recycling, and
disposal, see Appendix E.
Connecting the I2C Cable to the Remote Control Card
HP TopTools Remote Control provides an I2C/IPMB interface. This 4-pin
connector provides access to the I2C/IPMB bus on the server system board. It
allows remote monitoring of all sensors (for example, voltages and temperatures)
built into the system board, as well as access to the System Event Log (SEL) and
control of the front panel power and reset buttons.
Before installing the HP TopTools Remote Control card in the server, you need to
connect the I2C cable to the card. To connect the I2C cable:
1. Locate the I2C cable connector on the HP TopTools Remote Control card.
You'll find it next to and just below the battery pack connector. (Refer to
Figure 3-2.)
2
Figure 3-2. Locating the I C/IPMB Connector
2. Plug in either end of the I2C cable (HP Part Number 5183-6569).
18
Chapter 3
Hardware Installation and Configuration
Note: I2C cable
end connectors
are identical
Figure 3-3: I2C cable
Installing the TopTools Remote Control Card in
the Server
The exact procedure for installing the HP TopTools Remote Control PCI card
depends on your particular server model. For specific information about installing
a PCI card in your server, refer to the user guide supplied with your server. See
Appendix D, "Technical Specifications," for information about the power
requirements for HP TopTools Remote Control.
WARNING
Hazardous voltages are present inside the server. Always
disconnect AC power and unplug external connecting cables
from the HP NetServer while working inside the unit. Serious
injury may result if this warning is not observed.
Connecting the I2C Cable to the Server
After you have physically installed the HP TopTools Remote Control card into
your server, you must cable the card to the server's system board. One end of the
supplied I2C/IPMB cable should already be connected to the Remote Control Card
(see previous section). Connect the other end to the I2C/IPMB connector on the
server.
19
Chapter 3
Hardware Installation and Configuration
The I2C cable is both color coded and keyed to plug in to the
I2C/IPMB connector only one way. HP does not support
installations of the HP TopTools Remote Control card in
systems that do not include the I2C/IPMB feature. Currently,
these include systems such as the HP NetServer LC, LH, LPr,
LTr and LXr series. To find out if your server includes an
I2C/IPMB connector, refer to your server documentation.
NOTE
Connecting an Optional AC/DC Adapter
In addition to the battery pack, you may purchase an external AC/DC 5-volt
adapter and use it to supply power to the HP TopTools Remote Control card even
if the server's power is down. The optional AC/DC adapter (HP part number
D6138A) is available from your authorized HP dealer. HP recommends use of the
adapter when you want to extend the card's remote power-on feature beyond the
limits of the battery pack's capability (30 to 60 minutes).
100-240VAC
50-60Hz
5V (±5%)
2.0AMax.
Figure 3-4. AC/DC Adapter for HP TopTools Remote Control card
1. Plug the optional AC/DC adapter into an available power receptacle or
Uninterruptible Power Supply (UPS).
20
Chapter 3
Hardware Installation and Configuration
2. Plug the power supply cable into the 5-volt DC input on the rear bracket of
the HP TopTools Remote Control card.
Figure 3-5. Plugging in the Optional AC/DC Adapter
3. HP recommends that you attach the AC/DC adapter directly to the server
housing using tie wraps to ensure that the power supply cable to the card
isn't accidentally disconnected.
CAUTION
Do not power down a server with an installed HP TopTools
Remote Control card if the card's battery is weak and the card
does not have an AC/DC adapter plugged in. In such a case,
you will not be able to remotely connect to the server until
someone goes to the server site and powers the unit back on.
Verifying Card Installation
Each time the HP TopTools Remote Control card is powered up, a built-in
self-test procedure automatically executes.
21
Chapter 3
Hardware Installation and Configuration
Figure 3-6. HP TopTools Remote Control PCI Card LEDs
Self Test Power Up Sequence
During the HP TopTools Remote Control card's self test, observe the diagnostic
LEDs located just above the card's RS-232 port (refer to Figure 3-6).
1. The green (heartbeat) LED (located with the Diagnostic LEDs) and the
green LAN LED switch on for about 10 seconds.
2. If no errors are detected, the green heartbeat LED flashes every 5 seconds,
indicating normal operation. After initial power-up, the red LED should not
be visible.
3. If, after power up, the red error LED switches on, a problem with the HP
Remote Control card is indicated. Refer to Appendix F for detailed
information about blinking LED failure codes.
Before you can use HP TopTools Remote Control, an independent
communications link (LAN or modem) must be set up, cabled, and properly
configured. Proceed to the next chapter for detailed instructions on how to set up a
remote connection to the HP TopTools Remote Control card.
22
4 Setting Up the Remote Connection
This chapter describes how to cable and configure the remote communications link
to HP TopTools Remote Control card (LAN or modem). Once communications
have been established, you may control your HP NetServer using the HP
TopTools Remote Control web interface.
NOTE
If you have not provided for an independent communications
link to the card (either via a dedicated LAN line or dial-up
modem line), you will be unable to communicate with the HP
TopTools Remote Control card.
Your options for setting up the server for remote connection include one, or both
of the following:
• A connection through the local area network (LAN) via a dedicated line
connected to the HP TopTools Remote Control card's LAN port
• A connection through an external modem connected to the HP TopTools
Remote Control card's RS-232 (serial) port
Figure 4-1. Remote Connection Options
Regardless of the type of physical connection joining the TopTools Remote
Control card and remote client, you must initially use the HP TopTools Remote
23
Chapter 4
Setting Up the Remote Connection
Control BIOS setup program at the server (described in the next section) to
configure a communications link between the HP TopTools Remote Control card
and a remote client.
Running the HP TopTools Remote Control BIOS
Setup Program
HP TopTools Remote Control includes its own on-board processor that provides
remote access and server supervision even if the server's power and operating
system are not functional. Because of the card's operational independence, the
installation procedure differs from more standard PCI interface cards such as LAN
cards.
Use the card's BIOS setup program (available at server bootup) to configure the
card for the connection you plan to use. For example, if the HP TopTools Remote
Control card is to be accessed via your local area network, the LAN settings must
be defined. If you are planning both local area network and modem access, you
need to define both LAN and the PPP settings.
NOTE
Once the communications link is initially configured using the
HP TopTools Remote Control BIOS Setup program, you can
change these configuration parameters at your remote client
using the HP TopTools Remote Control web interface
(described in Chapter 5) without rebooting the server.
To configure the HP TopTools Remote Control card:
1. Boot the server.
2. Wait for the monitor to display the message, "HP TopTools Remote
Control card detected, <firmware version> IP Address <xx.xxx.xxx.xxx>"
then press F3 to enter the HP TopTools Remote Control setup routine.
3. Enter the appropriate number to access the required configuration screen.
To exit the configuration and continue with the boot process, press X.
24
Chapter 4
Setting Up the Remote Connection
HP TopTools Remote Control for HP NetServers Card Setup
<L> LAN Settings
<P> PPP Settings
<R> Remote Boot Settings
<X> Exit
Figure 4-2. Main Setup Screen
The displayed value on any of the setting screens is updated as soon as an entered
value is validated.
LAN Configuration
For a remote connection to the TopTools Remote Control card via LAN, the LAN
Settings screen is used to set up the connector on the card. If you are not sure how
to set network parameters, contact your network administrator for the correct
network settings.
NOTE
The HP TopTools Remote Control card requires its own unique
IP address (different from the server's IP address) since it
functions independently of the server on which it is installed.
Press the desired letter (D, I, N, G or A) on the keyboard to change one of your
Local Area Network settings. An entry window pops up that allows the entry of the
new value. Closing this entry window initializes the validation of the new entry. If
it is valid it will be updated on the corresponding setting screen, otherwise an error
message occurs. Press M to return to the Main Setup Screen.
HP TopTools Remote Control Card Setup - LAN Settings
<D> Enable DHCP
DHCP is DISABLED
<I> Set IP-Address
192.168.10.10
<N> Set Netmask
255.255.255.0
<G> Set Gateway
127.0.0.1
Ethernet Settings
<A> Disable Auto-Negotiation
AUTONEG. is ENABLED
<M> Main Menu
Figure 4-3. Local Area Network Configuration
25
Chapter 4
Setting Up the Remote Connection
If DHCP is enabled, the next time the HP TopTools Remote Control card reboots
it will obtain its network settings (including its IP address) from the DHCP server.
The card will attempt to keep the assigned network settings for as long as possible
so you won't need to go back into the card's BIOS setup program to view a new IP
address (or view the card's new address via HP TopTools Device Manager) every
time the card reboots. If, for some reason, the IP address on the card changes, an
event will be generated warning you of the change. You may configure the card to
page you for this event.
NOTE
The TopTools Remote Control card always requests the
maximum lease time for network settings so that they do not
change. It will also attempt to renew the lease before the lease
time expires. As long as the card does automatic renewing in
time, it will not lose the leased IP Address. However, if the
card is switched off, and remains off past the lease renewal
date, it will lose its lease on the IP Address and will need to
obtain a new one.
The Ethernet settings may be customized for your network. Normally, you would
enable Auto-Negotiation. However, you may force the card's LAN port to either
10Mbits or 100Mbits, or you may force the support of full duplex which allows
the LAN port to send two packets at the same time (your router or switch must
support this feature).
PPP Configuration
For remote connection to the TopTools Remote Control card via a modem, the
Point-to-Point Network configuration must be enabled and defined. This includes
an initialization string for your external modem, a PPP IP address and a PPP
Netmask address. Typically, you leave the PPP IP address and PPP Netmask at the
factory defaults since your PPP connection does not interact with the site network.
NOTE
26
The PPP IP address must be different from the HP TopTools
Remote Control card's LAN IP address.
Chapter 4
Setting Up the Remote Connection
HP TopTools Remote Control Card Setup - PPP Settings
<P> Enable PPP
PPP is DISABLED
<S> Set PPP Initialization String
ATL1M1X3E0S0=3
<I> Set PPP IP-Address
192.168.100.10
<N> Set PPP Netmask
255.255.255.0
<M> Main Menu
Figure 4-4. Point-to-Point Configuration
Remote Boot Configuration
The HP TopTools Remote Control card is able to boot the server using a boot
floppy image file located on a TFTP server (see Appendix C for detailed
information about TFTP remote boot setup). This feature can also be configured
at the remote client using the TopTools Remote Control web interface software.
To use the remote boot feature:
1. Set Remote Boot to "on." Note that once this is set, the NetServer will
continue to attempt to boot off a remote boot image until you go back into
the HP TopTools Remote Control BIOS setup program and set this option
to "off."
2. Define the filename of the boot image.
3. Enter the IP Address of the TFTP server where the image file is located.
4. When you are finished running the HP TopTools Remote Control card's
BIOS Setup program, restart the NetServer and run the NetServer's BIOS
Setup program (typically, accessed by pressing F2 when prompted during
the boot-up process). Be sure that the floppy drive is listed as a bootable
device and is placed first in the boot order.
HP TopTools Remote Control Card Settings - Remote Boot Settings
<R> Disable Remote Boot
Remote Boot DISABLED
<N> Set Boot Image Filename
BOOTIMG.BIN
<A> Set IP-Address of Image TFTP Server
127.0.0.1
<M> Main Menu
Figure 4-5. Preparation for Remote Boot
27
Chapter 4
NOTE
Setting Up the Remote Connection
Instructions for setting up a TFTP server may be found in
Appendix C, or contact your local network administrator for the
correct TFTP server setup and for available boot images. A
TFTP server should typically be located within your company's
firewall.
Setting Up a LAN Connection
You can communicate with remote clients by connecting to your local
10/100Base-T compatible network using the RJ-45 jack located at the rear bracket
of the HP TopTools Remote Control card and an appropriate cable.
The following figure illustrates a LAN connection joining an HP NetServer (with
HP TopTools Remote Control card) and a remote client.
Figure 4-6. Remote Connection via the LAN
To enable remote connection over your local area network, LAN settings must
have been defined in the card's BIOS setup program (see previous section).
Remote Client Configuration (LAN)
Your remote client should already be set up and connected to your local area
network. Verify that TCP/IP protocol is set up properly for the client (client's IP
Address, Subnet Mask, and Gateway) by checking its properties from the Network
program in the Control Panel. Verify your browser's proxy settings. If your site
uses a proxy server for Internet access, you will need to bypass the proxy server by
entering the IP address of your HP TopTools Remote Control card in the
exceptions list.
When you are ready to make your first connection, proceed to Chapter 5.
28
Chapter 4
Setting Up the Remote Connection
Setting Up to Use an External Modem
You can communicate with a remote client by connecting an external modem to
the card's serial communications port. A modem connection at the remote client is
required to complete the data link. The following figure illustrates this type of
connection joining the server and the remote client.
See Appendix B for information on modem support for HP TopTools Remote
Control.
Phone
jack
Modem
cable
Remote
Client PC
RJ-11
cable
Modem
Phone
jack
Modem
Server
Figure 4-7. Remote Connection Through an External Modem
NOTE
HP recommends that you supply power to your external modem
from an Uninterruptible Power Supply (UPS), so that you can
be notified in case of an AC line power failure.
Remote Client Configuration (PPP/Dial-Up Networking)
This section describes using dial-up networking for a Windows NT 4.0 client.
Windows 95, 98 and 2000 configuration steps are similar. For other operating
systems, refer to your system documentation for instructions on how to set up a
PPP connection.
In Windows NT 4.0, after running the TopTools Remote Control BIOS setup
program to configure the card for PPP communication, do the following to set up
the remote client for PPP communication with the TopTools Remote Control card:
1. The Dial-Up Networking feature must be installed and a modem must be
configured through the Windows Control Panel|Modems program.
29
Chapter 4
Setting Up the Remote Connection
2. If you want to set up dialback with your TopTools Remote Control Card:
à
From Control Panel|Modems, select on your modem.
à
Click Properties.
à
Select the Connection tab.
à
Click Advanced. Then add the following string in the "extra settings"
field:
x3&c0&d0
The dialback feature cannot function properly if you do not enter this
string in the Extra Settings field as indicated.
3. Configure Dial-Up Networking by double-clicking the "My Computer"
icon and then "Dial-Up Networking."
NOTE
If you wish to configure dialback with the HP TopTools
Remote Control card, you need to login to the card first and set
the dial-back number under Configuration|Users.
4. In the Dial-Up Networking window, include phonebook entry and dialing
information.
Figure 4-8. Example: Configuring Dial-Up Networking in Windows NT 4.0
30
Chapter 4
Setting Up the Remote Connection
5. Under "More," select "Edit entry and modem properties." Here you can set
up modem configuration using the "Basic" tab.
6. Click the "Server" tab to specify the dial-up server type, network protocols,
and compression. Make sure your settings match the following figure. (If
you have Windows 95, make sure you do not check the "Login to network"
option.)
Figure 4-9. Define the Dial-Up Server Type
31
Chapter 4
Setting Up the Remote Connection
7. Click the "TCP/IP Settings" button (see Figure 4-10). Select the "Server
assigned IP address" option. The client will automatically get an IP
Address from the HP TopTools Remote Control card. Check "Specify
name server addresses" and make sure all DNS and WINS entry fields are
set to zero (0). Uncheck "Use default gateway on remote network."
Click OK.
NOTE
The card derives the address using the PPP IP Address of the
card which it increments by "1". If the resulting address is
equal to "0" or "255," it is incremented by "1" again.
Figure 4-10. Define TCP/IP Settings
32
Chapter 4
Setting Up the Remote Connection
8. Click the "Script" tab. To expedite the TopTools Remote Control login
process, use the script provided by HP included on the HP NetServer
Navigator CD in \ttrc\us\ttrc.scp. Copy this script file to your remote client
and enter that path in the script dialog box.
Figure 4-11. Configure Script
If you don't wish to use the script, select "Pop up a terminal window"
instead.
9. Click the "Security" tab and select "accept only encrypted authentication".
10. You may now dial up to establish the modem connection to the card using
the card's external modem phone number. Once connected, you will see a
modem connection icon on the task bar of your desktop.
When you are ready to make your first connection, proceed to Chapter 5.
33
5 Logging In and Using the HP
TopTools Remote Control Web
Interface
After you've installed, cabled, and configured the HP TopTools Remote Control
card using the card's BIOS setup program, you are ready to set options for the
Remote Control card using HP TopTools Remote Control's management software.
Using your web browser you can remotely set all card options including:
• Setting up an administrator list (up to 16) for system access and notification
• Configuring event management operations, including the enabling of
paging and e-mail notification
• Configuring serial communications for external modem
• Configuring LAN access
CAUTION
Configuring LAN access during a remote connection is
dangerous. Changing your LAN access settings while logged
on could terminate your connection.
• Viewing a log of server events and PCI utilization
• Viewing current measurement sensors
• Viewing server screens
• Running memory diagnostics on the server
• Performing remote firmware or BIOS updates
• Remotely power on, power off, power cycle, or reset the server
Logging In to HP TopTools Remote Control
To initiate a connection to HP TopTools Remote Control from the remote client,
connect to HP TopTools Remote Control via LAN or modem connection, as
follows:
35
Chapter 5
Logging In and Using the TopTools Remote Control Web Interface
1. If you are using a modem (PPP) at the remote client (proceed to step 2 if
you are not), make your connection using the Dial-Up Networking
program. Once connected, you will see a modem connection icon on the
task bar of your desktop, proceed to step 2.
2. At the remote client, start your web browser software. Make sure that the
proxy settings for your browser have been correctly set. If your site uses a
proxy server, enter the IP address of the TopTools Remote Control card in
the browser's exceptions list to bypass it.
3. Enter the URL address of the HP TopTools Remote Control card, which
should be one of the following:
à
If connecting via LAN, enter the card's IP address (for example:
http://xxx.xxx.xxx.xxx/), or a host name, if one has been assigned to HP
TopTools Remote Control in your DNS server (for example:
http://cardname.companyname.com).
à
If connnecting via PPP, enter the card's PPP IP-address that you
entered when you ran the HP TopTools Remote Control BIOS setup
(for example: http://xxx.xxx.xxx.xxx/)
Once you are connected, the TopTools Remote Control Identity page is
displayed in your browser window (see Figure 5-1 for an example).
36
Chapter 5
Logging In and Using the TopTools Remote Control Web Interface
Click here for HP TopTools Remote Control Online Help
Figure 5-1. Example HP TopTools Remote Control Web Interface Software
4. Click the Configuration tab. The login prompt is displayed.
5. In the User Name field, enter a valid administrator name. For your first
login, the factory default name is ADMIN.
6. At the password prompt, enter the password that belongs to the
administrator name. For your first login, the factory default password is
ADMIN.
NOTE
The user ID and the access password for HP TopTools Remote
Control software are case sensitive. To avoid a potential
security breach allowing someone to log in using the defaults,
your first task should be to set up an administrator for the card.
Under Configuration|User, create a new user assigned to the
"Administrator" group and assign a new password. Then delete
the default ADMIN user account.
7. Once logged into the HP TopTools Remote Control web interface, create
your user groups and set your communication and notification preferences.
If you have HP TopTools Device Manager, you can perform some
37
Chapter 5
Logging In and Using the TopTools Remote Control Web Interface
administration actions on multiple cards at once. See online help for details
(click the "?" button in the upper right corner of the browser window).
Using the HP TopTools Remote Control Web
Interface
You can use HP TopTools Remote Control web interface to remotely manage the
server in which you have installed the HP TopTools Remote Control card. The
following management features are available for setting up and configuring remote
control of the HP NetServer.
NOTE
Up to three users can be logged on to the HP TopTools Remote
Control card at a time. To log off, using your web browser,
shift to another URL. By default you are automatically logged
off after five minutes of card or interface inactivity.
For detailed information about each tab, click the online help button in the upper
right corner.
• Identity. Description of key information about the HP TopTools Remote
Control card and the connected server including computer name,
description, location, and IP Address.
• Status. Provides an Event Log and access to environmental data, including
voltage and temperature readings at the server.
• Configuration. This is where you set up information about event
management (how you will be notified of problems), add users, configure
information about the server, and configure information about the card,
including LAN and PPP assignments. From here you can also set up a
remote firmware update of the HP TopTools Remote Control card or you
can set up the HP NetServer to boot using a remote boot image.
• Diagnostics. Includes a diagnostic test to scan server memory.
• Remote Control. Used to initiate remote control of server functions,
including server console redirection, remote shutdown and server reboot.
To use these options, you must install the included TFTP software. Refer to
Appendix C for details.
• Support. Provides listings of additional user resources relative to server
configuration and management. Best used when also connected to the
World Wide Web for ready access to HP's web pages.
38
Chapter 5
Logging In and Using the TopTools Remote Control Web Interface
• Use with TopTools Device Manager. TopTools Remote Control fully
integrates with the TopTools Device Manager product (version 4.1 and
above). Access to your TopTools Remote Control card may be done via
accessing a server page of a server that has the TopTools Remote Control
card installed, or through the Others list under Devices|Device Types.
Group actions on multiple TopTools Remote Control cards may be
performed using TopTools Device Manager by selecting the cards you
want with your mouse and right-clicking. Group actions include adding and
deleting users, changing user passwords, viewing user configurations,
replicating card configurations, powering on and off the server, and
updating card firmware.
Access to the HP TopTools Remote Control management features depend on the
privilege level of the user. For detailed information about user privileges, refer to
HP TopTools Remote Control online help.
39
6 Setting Up Windows Graphics
Console Redirection Using
pcAnywhere
For NetServer systems running Microsoft Windows NT 4.0 or Windows 2000, you
can redirect the server's graphics console to a remote PC client to remotely
perform operations as if you were sitting at the server. To do this, you must install
pcAnywhere software. If you are using the card's LAN connection, you only need
to install pcAnywhere on the server. If you are using the card's serial connection
via a modem, pcAnywhere components must be installed and configured at both
the server and the remote client to use Windows remote control. The figure below
show how it works:
Figure 6-1. Windows Console Redirection to a Remote Client
41
Chapter 6
Setting Up NT Graphics Console Redirection Using pcAnywhere
Installing pcAnywhere on the Server
To enable console redirection (the ability to redirect what's graphically displayed
on your server) either over the LAN or via modem, you must first install the
pcAnywhere host software, included with your system, on your HP NetServer.
NOTE
Remember that the HP TopTools Remote Control card
software license authorizes a single administrator for each copy
of software (including Symantec's pcAnywhere).
Console Redirection Over a LAN
If you want console redirection (remote control) of your server over a LAN
(instead of using a modem with pcAnywhere), you must have TCP/IP software
installed on your server. TCP/IP is available with the standard Windows NT
product.
Installing pcAnywhere Server Software
Installing pcAnywhere at the server requires administrator privileges in order to
configure the program's communications features. Your server must be running
either Windows NT 4.0 or Windows 2000.
To install the pcAnywhere software at your Windows server:
1. Log in to Windows with administrator privileges. You need to be the
system administrator, or have an account that belongs to the administrator
group.
2. Insert the HP NetServer Navigator CD (supplied with HP TopTools
Remote Control) in the CD-ROM drive.
3. If you want to run pcAnywhere via the modem connected to the HP
TopTools Remote Control card, install the appropriate serial driver by
running one of the following driver setup programs.
For Windows NT 4.0, the driver is located in:
x:\ttrc2\us\nt40drvr\setup.exe
For Windows 2000, the driver is located in:
x:\ttrc2\us\win2kdrvr\install.exe
where x: is the letter of your CD-ROM drive. Follow the on-screen setup
instructions.
42
Chapter 6
Setting Up NT Graphics Console Redirection Using pcAnywhere
4. Run the pcAnywhere setup program. From the Windows Start menu, click
"Run" and browse to the setup program's location:
x:\util\pca32\language\disk1\setup.exe
where x: is the letter of your CD-ROM drive and language is the two letter
acronym for your local language (example: us=English, fr=French,
ge=German, it=Italian, sp=Spanish). Follow the on-screen setup
instructions.
5. When setup is complete, you are prompted to restart. Remove the HP
NetServer Navigator CD and click OK.
Configuring pcAnywhere Server Software
After you have completed pcAnywhere installation at the server, you need to
configure the software to function as a host for graphics console redirection. Once
configured and enabled, the HP NetServer waits on a direct serial connection via
the HP TopTools Remote Control card's serial port (COM4 by default).
To configure pcAnywhere on the server:
1. Run pcAnywhere. Either double-click the pcAnywhere program icon in the
pcAnywhere program group, or access the program from the Start menu.
2. At the pcAnywhere main screen, click the Be a Host PC button.
Figure 6-2. pcAnywhere "Be a Host PC" Connection Items
43
Chapter 6
Setting Up NT Graphics Console Redirection Using pcAnywhere
3. Make a new connection item for your server. Double-click the "Add Be a
Host PC Item".
4. Configure the connection item for LAN or modem use.
à
LAN connection: Select TCP/IP as the connection device.
à
Modem connection: You will be prompted for a Host Name and
connection device. Select the COM port (not modem) assigned by the
HP TopTools Remote Control card's serial driver (see previous
section).
With your selected COM port highlighted, click Details and check the
communications parameters assigned to the port. Configure the port as
shown in Figure 6-3.
Figure 6-3. Configuring the Server-side COM Port in pcAnywhere
NOTE
44
You can configure the pcAnywhere host to wait for both a
modem and LAN connection by checking both a COM port and
TCP/IP in the host icon's "Properties."
Chapter 6
Setting Up NT Graphics Console Redirection Using pcAnywhere
5. Click OK then Next and deselect the checkbox to "Automatically launch
after wizard," then click Finish. Your new connection item appears in the
pcAnywhere main window.
6. Right-click your new connection item and click "Properties".
7. From the Properties menu, click the Settings tab and check the "Launch
with Windows" and "Run minimized" checkboxes. Click OK to return to
the main program window.
8. If you want to rename the connection item you just created, right-click the
connection item and click Rename. Type in the new name.
9. Close pcAnywhere and restart your server. Once restarted, pcAnywhere is
automatically launched and ready to support a remote connection.
You can customize your host configuration to allow for more options and greater
security. For example you can create a list of allowed callers, or enable features
such as call-back. Refer to pcAnywhere's online help for more information on
configuration.
Your pcAnywhere server-side installation and configuration is complete. After
restarting Windows NT, pcAnywhere is automatically launched and remains
ready, in the background, as an NT service. The server is ready to accept a call
from a remote computer running pcAnywhere remote control software.
Installing pcAnywhere on the Remote Client
After you have installed pcAnywhere host software at the HP NetServer hosting
the HP TopTools Remote Control card, you need to install the pcAnywhere
remote client software only if you are connecting via a modem. If you are
connecting via the LAN, pcANYWHERE Express software is already built into
the TopTools Remote Control card.
NOTE
Remember that the software license authorizes the installation
of pcAnywhere on one remote client and one HP NetServer. If
you want to install pcAnywhere on additional systems,
purchase additional licenses from Symantec.
The instructions that follow focus on the use of pcAnywhere with HP TopTools
Remote Control. pcAnywhere supports many other additional features that may be
useful to you. For details about pcAnywhere's features, refer to the online
pcAnywhere User Guide.
45
Chapter 6
Setting Up NT Graphics Console Redirection Using pcAnywhere
Console Redirection Over a LAN
Though pcAnywhere does need to be installed on the server, you do not need to
install pcAnywhere on your remote console if you are using Console Redirection
over the LAN. pcANYWHERE Express is already built into the TopTools Remote
Control card (but only supports a LAN connection). You may skip to the "Using
NT Graphics Console Redirection" section later in this chapter.
Installing pcAnywhere Remote Client Software (Modem Connection
Only)
pcAnywhere must be already installed and configured as a host on your HP
NetServer before you can initiate a call from your remote client. Refer to
"Installing pcAnywhere on the Server" in this chapter for installation and
configuration procedures.
Once installed and properly configured, pcAnywhere runs as a startup service on
your server and is therefore always ready and waiting for a call from a remote
client running pcAnywhere remote client software.
To install pcAnywhere at a remote client running either Windows 95, 98, 2000, or
Windows NT 4.0, run the pcAnywhere setup program. Insert the HP NetServer
Navigator CD into the CD-ROM drive and run setup.exe located in the following
directory:
x:\util\pca32\language\disk1\setup.exe
where x: is the letter of the CD-ROM and language is the two letter acronym for
your local language (example: us=English, fr=French, ge=German, it=Italian,
sp=Spanish). Follow the on-screen instructions to complete installation of
pcAnywhere software at the client.
Once the software is installed, go to the next section and configure pcAnywhere's
remote features to access and graphically redirect your server's console to the
remote client.
Configuring pcAnywhere Remote Client Software
The first time you start pcAnywhere, the Smart Setup Wizard helps you configure
your system by prompting you for basic information. Configure the connection
items depending on the type of connection you want to use. If you wish, you can
configure separate LAN and modem connections to the same HP NetServer.
To configure pcAnywhere at the remote client:
46
Chapter 6
Setting Up NT Graphics Console Redirection Using pcAnywhere
1. Run pcAnywhere either by double-clicking the pcAnywhere program icon
(in the pcAnywhere program group), or by accessing it from the Start
menu.
2. At the pcAnywhere main screen, click the Remote Control button. You will
see the Remote Control connection items displayed.
Figure 6-4. pcAnywhere "Remote Control" Connection Items
3. Create a new connection item to access your HP NetServer by doubleclicking the "Add Remote Control Item". An installation Wizard prompts
you for information needed to set up a new connection item.
4. The Wizard first prompts you for the name of a "New Host to Call". Enter
the name of the HP NetServer where you installed the HP TopTools
Remote Control card and click Next.
5. Set up a modem connection item and select an installed modem.
NOTE
For both Windows NT and Windows 95, 98 and 2000, you
must have a modem already installed to complete the
configuration. If the PC you intend to use as the remote client
does not have a modem installed and recognized by Windows,
you must install one to proceed.
6. Highlight an installed modem from the list of connection devices and click
Details. Microsoft Windows presents you with a
pre-configured list of Unimodem entries for your selection.
47
Chapter 6
Setting Up NT Graphics Console Redirection Using pcAnywhere
7. Check to be sure that the "Maximum speed" field corresponds to the
capabilities of the installed modem you selected.
8. Enter the phone number of the HP TopTools Remote Control card's
modem, then click Next.
9. Uncheck "Automatically begin remote control session upon Wizard
completion", then click Finish.
Customizing Your Connection Items
If you want to rename a connection item, right-click it, select Rename, and type in
a new name. You can also copy, paste, and reconfigure a connection item to create
an icon for each server you manage.
Installation and configuration of pcAnywhere at the client is now complete.
Proceed to the next section for instructions on the use of pcAnywhere to redirect
the Windows graphics console.
Using Windows Graphics Console Redirection
From your remote client, to enable graphics console redirection (the ability to
redirect what's graphically displayed on your server) either over the LAN or via
modem, follow the directions listed below.
For a LAN connection
To initiate Windows remote control via the LAN connection, go through the
TopTools Remote Control web interface. Under the Remote Control tab, click the
"NT Remote Console" button. Note that you must have already set the server's IP
address in the "Server Info" screen under the Configuration tab.
pcAnywhere Express will start and redirect the console of your HP NetServer to
your remote client.
For a Modem connection
1. From your remote client, connect to server's HP TopTools Remote Control
card using dial-up networking.
2. Once a connection is established, use your web browser to login to HP
TopTools Remote Control and click the Remote Control tab.
3. Click the "NT Remote Console" button. This switches control of the
TopTools Remote Control card serial port to the server. You have 5
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Chapter 6
Setting Up NT Graphics Console Redirection Using pcAnywhere
minutes to establish a connection using pcAnywhere before TopTools
Remote Control resets the serial port.
4. Hang up the dial-up networking connection. Right-click on the dial-up
networking icon on the task bar (shown below) and click "hang up."
5. Start pcAnywhere. Double-click the remote control connection item for the
server's HP TopTools Remote Control card. pcAnywhere connects to the
server and begins redirecting the NT console.
For more information on using Windows NT console redirection, or for details
about pcAnywhere features, refer to the online pcAnywhere User Guide.
49
7 Troubleshooting
This chapter provides some guidelines for troubleshooting HP TopTools Remote
Control card. Different sections highlight difficulties related to:
• Installation problems
• Paging concerns
• Remote client issues
Problems with Installation
The HP TopTools Remote Control card does not respond.
Make sure that the HP TopTools Remote Control card is securely seated in a PCI
slot.
Check the diagnostic LEDs located above the RS-232 port on the back panel of
the card. If the green (heartbeat) light is not alternately flashing, something is
wrong with the card. See Appendix F, "LED Codes," for more information.
Make sure the server's system BIOS has been updated to the latest release (see
Chapter 3 for details).
I can only view two sensors built into my server, but I know that there must be more.
If the function "Show all Sensors" lists PCI Efficiency and PCI Utilization only,
check that the I2C cable connection between the HP TopTools Remote Control
card and the server's motherboard is installed and that both end connectors are
securely engaged.
Paging
I generated a test page from the HP TopTools Remote Control Configuration page,
but never received it.
Has a pager number and paging string been set up in HP TopTools Remote
Control? Also check to see that the telephone cord is properly connected to the
external modem. Verify that the correct cable is properly connected to the card.
If your pager service generates repetitive tones when it answers, the HP TopTools
Remote Control modem may interpret the tones as a busy signal and attempt to re51
Chapter 7
Troubleshooting
dial. To prevent this, change the X4 command in the modem initialization string to
X0 (blind dialing).
Can I use HP TopTools Remote Control to page cellular phones using Short
Message Service (SMS)?
SMS (Short Message Service) enhances paging by providing the ability to send
and receive short messages up to 160 characters over cellular phones. If your
cellular phone service supports the TAP protocol, you can use HP TopTools
Remote Control to send SMS notifications. Here's how it works: HP TopTools
Remote Control sends a notification to the provider using TAP, and the mobile
service provider transmits the message to the cellular phone using SMS.
A test TAP page initiated by my server was never received by my pager.
The following event codes indicate conditions that interfere with successful
paging.
20202: No Connection
Event code 20202 occurs when one of the following conditions is detected:
1. Your terminal is busy and thus was unable to connect.
2. Your modem is not plugged into the phone line.
3. The terminal may be inactive. Paging companies incur occasional
down-time as they make upgrades and repairs to their terminals.
4. You may have selected the wrong number for your Terminal Access
Number. This number should not be the same as your pager number. After
dialing, you should hear standard handshaking protocols begin upon
connection.
5. Your modem is having trouble connecting at 300 or 1200 baud. Baud rate
difficulties can usually be rectified by entering the correct initialization
string for your modem. Modem initialization strings for modems supported
by HP are listed in Appendix B.
20203 TAP: No ID=Prompt
Event code 20203 occurs when the terminal does not allow the HP TopTools
Remote Control card to log on to the terminal system. The most common cause is
that your modem is unable to connect at 300 Baud. To correct, see 20202 above
(condition number 5).
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Chapter 7
Troubleshooting
20204 TAP: No message go ahead
Event code 20204 occurs when the Terminal Logon is not accepted. This indicates
that:
1. Your terminal has required more information than HP TopTools Remote
Control is configured to send.
2. Your paging service provider is not completely adhering to the
alphanumeric paging protocols. If this appears to be the case, call HP
Technical Support.
3. It is also possible that you are not dialing the correct modem access
number. Check to see if the number you are dialing responds with typical
modem handshaking protocols. If not, call your pager service provider and
double-check to be sure you are dialing the correct modem access number
(Terminal Number).
20205 TAP: Message not accepted
Event code 20205 occurs when a message is not accepted by the terminal.
1. Your message exceeds the length (number of characters per message) of
the service provider's limits. Make sure that your service provider supports
a message length of 80 characters.
2. Your Pager ID number is invalid. If you use multiple service providers,
make sure you have selected the correct service provider for the Pager ID
or PIN number.
3. Your service is currently not accepting messages. Try to send your message
later.
4. Call your service provider and ask them to send you a test message. This
helps determine if the problem lies with your service provider, or if you are
using an invalid Pager ID number.
I generated an e-mail test page using HP TopTools Remote Control and never
received it.
Has an e-mail address and a valid IP address of an SMTP server been set up in the
HP TopTools Remote Control? Check with your local network administrator.
53
Chapter 7
Troubleshooting
Remote Client
I cannot log into HP TopTools Remote Control from the remote client.
Are you entering the correct password? The login name and password are case
sensitive. The factory default login name is ADMIN. Likewise, the factory default
login password is ADMIN.
I can no longer communicate with HP TopTools Remote Control from the remote
client.
If DHCP is enabled for the HP TopTools Remote Control card, the IP address on
the card may have changed. Go back into the card's BIOS setup program to view
the new IP address, or view the card's new address via HP TopTools Device
Manager.
My web browser gives me proxy errors when I try to log into HP TopTools Remote
Control from the remote client.
If your network uses a proxy server for Internet (World Wide Web) access, you
may need to bypass it to communicate with your HP TopTools Remote Control
card. You do this by manually entering the IP address of your HP TopTools
Remote Control card in the "exceptions" list in your browser's connection
preferences.
While using console redirection, I click "NT Remote Console" but do not see any
graphics.
Windows graphics console redirection is managed via pcAnywhere. When
connected via modem, clicking "NT Remote Console" from the Remote Control
page simply redirects control of the HP TopTools Remote Control card serial port
to the host server. Once that has been done, you hang up the connection and run
pcAnywhere on the remote client and dial back into the HP TopTools Remote
Control card. If your server is running Microsoft Windows NT, its console will be
redirected to your remote client.
When connected via LAN, you don't need to use the HP TopTools Remote
Control interface. Just launch pcAnywhere and double-click the connection item
you set up for your server.
When connected to HP TopTools Remote Control, I am logged off after several
minutes of inactivity.
By default, HP TopTools Remote Control automatically terminates a connection
after five minutes of card or user inactivity. This feature prevents a user from
54
Chapter 7
Troubleshooting
monopolizing access especially when the connection is forgotten. This automatic
logout feature is not adjustable.
The keys I type from the remote client don't appear on the server screen.
Type in the keyboard lock password to unlock the keyboard. The keyboard
remains unlocked until the next system reboot. If the password does not enable the
keyboard, try toggling the Numlock key at the server to enable the numeric
keypad.
My power control functions appear to be disabled.
Power control functions are disabled when the server's keyboard lock is on. To
turn off keyboard lock, either execute a remote Reset, or type in the keyboard lock
password using Text Remote Control. Verify that the I2C cable is properly
connected both to the HP TopTools Remote Control card and to the HP
NetServer's system board.
If you are a member of the "User" group, controlling server power functions is not
one of your privileges.
Some of my remote control functions appear to be disabled.
If the server's power goes down, some HP TopTools Remote Control functions
that require the server to be powered up are also suspended, including console
redirection, PCI Bus Utilization monitoring, and server resets. The battery will still
allow you to connect to the card and perform functions which don't require the
server to be powered on.
The card does not accept a new connection even if I have closed a previous
connection.
The HP TopTools Remote Control card allows a maximum of 30 HTTP
connections to be opened at the same time. If you are closing an HTTP connection
it may take about two minutes until the socket disappears. During this time a new
connection may be rejected if the total amount of active sockets is greater than 30.
While using the Netscape browser, resizing of the window logs me out.
If the Netscape client browser window displaying the TopTools Remote Control
page is resized or refreshed the remote client will be logged out for security
reasons. Please login again using your login name and password.
55
Chapter 7
Troubleshooting
I forgot my password and can no longer log into the card.
If you are the TopTools Remote Control card administrator and have forgotten
your password, there is a special utility on the HP NetServer Navigator CD that
will allow you to reset the TopTools Remote Control user database back to the
factory defaults (Login=ADMIN, Password=ADMIN). Note that doing this will
erase all existing user account information.
To reset the database, go to the server with the TopTools Remote Control card.
Insert the HP NetServer Navigator CD (L.18.20 or above) and reboot the server.
Then find and run the Reset RCC User Database utility available by clicking the
Toolbox icon available from the Navigator Main Menu.
56
A Event Codes
The table below describes the event codes that can be listed in the event log and
optionally directed to specified users via e-mail or pager. When the HP TopTools
Remote Control card sends notification about a server event, it includes the server
identifying number and a five-digit code identifying the event. (If you use email or
a TAP pager, you will receive the server name and some descriptive text as well.)
Note that NetServer Agents software will need to be loaded on your server in
order to receive an event notification for most of the events listed below. Refer to
the HP NetServer SNMP agents documentation (viewable via the NetServer
Documentation CD) for agent installation and configuration instructions. Refer to
the Readme file for Agents software located on the Navigator CD under
manage\server.
In the Severity column, an asterisk (*) indicates that the severity rating depends on
particular data for the event.
NOTE
It's a good idea to copy appropriate sections of this table and
keep it with the pager you use to receive notifications. A
regularly updated list of HP supported event codes is available
via the WWW at http://www.hp.com/netserver under the
Troubleshooting section under Technical Support.
Notification and log messages are limited to a length of 40 characters.
Pager Code
001XX
001XX
001XX
001XX
001XX
001XX
002XX
002XX
002XX
002XX
002XX
Server Event
Temperature sensor crossed lower non-critical threshold
Temperature sensor crossed lower critical threshold
Temperature sensor crossed lower non-recoverable threshold
A temperature inside the server has gone outside the factory specified
range.
A temperature inside the server has gone far outside the factory
specified range.
Temperature sensor crossed upper non-recoverable threshold
A measured voltage in the server has gone outside the factory
specified lower voltage range.
A measured voltage in the server has gone far outside the factory
specified lower voltage range.
Voltage sensor crossed lower non-recoverable threshold
A measured voltage in the server has gone outside the factory
specified upper voltage range.
A measured voltage in the server has gone far outside the factory
Severity
WARNING
CRITICAL
CRITICAL
WARNING
CRITICAL
CRITICAL
WARNING
CRITICAL
CRITICAL
WARNING
CRITICAL
57
Appendix A
Pager Code Server Event
specified upper voltage range.
002XX Voltage sensor crossed upper non-recoverable threshold
002XX System Voltage failure
A fan sensor in the server has gone outside the factory specified
004XX
range.
A fan sensor in the server has gone far outside the factory specified
004XX
range.
004XX Fan sensor crossed lower non-recoverable threshold
004XX Fan sensor crossed upper non-critical threshold
004XX Fan sensor crossed upper critical threshold
004XX Fan sensor crossed upper non-recoverable threshold
Two or more of the fans in the Processor/PCI Fan Tray have stopped
004XX
or have been removed.
004XX Fan problem in Processor/PCI Fan Tray has been corrected.
Two or more of the fans in the Memory Fan Tray have stopped or
004XX
been removed.
004XX Fan problem in the Memory Fan Tray has been corrected.
004XX One of the fans in the Memory Fan Tray stopped.
004XX One of the fans in the Processor/PCI fan tray stopped.
I/O area open
00520
The server's built-in sensors have detected an open chassis door.
00530
Processor area open
00530
Front Panel Button Violation
00600
Processor module is operating outside of acceptable margins
00701
Processor internal error
00700
Processor Thermal Trip Failure
00701
Processor failed internal self test
00702
Processor hung during POST
00703
Processor startup/initialization failed
00704
Configuration Error in a Processor Slot
00705
Processor failure
00707
Processor (#) Disabled
00708
Processor or Terminator was not detected
00709
Processor problem
00717
The Processor in the indicated slot has been disabled by the BIOS.
00718
A single or multiple ECC Error has been detected on the P6 bus.
00719
The Processor Card is missing or not properly terminated in indicated
00720
processor module.
Voltage Regulating Module (VRM) on the indicated processor
00721
module had failed.
Indicated Power Supply has been removed.
00800
The indicated Power Supply has been inserted.
00800
Power supply unit power has failed.
00801
Predictive failure/alert in Power supply
00802
Redundant Power Supply: Subsystem warning temperature exceeded
00816
Temperature alert on designated Power Supply.
00817
Redundant Power Supply: AC power source failure
00818
Redundant Power Supply: Protection temperature exceeded, DC
00819
shutdown
58
Event Codes
Severity
CRITICAL
WARNING
WARNING
CRITICAL
CRITICAL
WARNING
CRITICAL
CRITICAL
CRITICAL
INFORMATIONAL
CRITICAL
INFORMATIONAL
CRITICAL
CRITICAL
WARNING
WARNING
WARNING
INFORMATIONAL
WARNING
CRITICAL
CRITICAL
CRITICAL
CRITICAL
CRITICAL
CRITICAL
CRITICAL
CRITICAL
CRITICAL
CRITICAL
CRITICAL
WARNING
WARNING
CRITICAL
WARNING
INFORMATIONAL
WARNING
WARNING
WARNING
CRITICAL
CRITICAL
CRITICAL
Appendix A
Pager Code Server Event
Redundant Power Supply: Protection temperature normal, power
00820
restored
Fan failure on designated Power Supply.
00821
Fan speed-up on designated Power Supply.
00822
A power supply's 3.3 volt supply has gone bad.
00823
A power supply's 5 volt supply has gone bad.
00824
A power supply's 12 volt supply has gone bad.
00825
A power supply's -12 volt supply has gone bad.
00826
Power supply subsystem redundancy gained.
00900
Power supply subsystem redundancy lost.
00901
Power Supply Subsystem: Not enough Power Supply Units detected.
00902
Power System failure A/C Lost
00904
Power Supply Subsystem soft failure
00905
Power Supply Subsystem: Not enough Power Supply Units detected
00906
or trouble powering up or down.
Multiple Fan Failure
01070
Battery cycles have gone beyond the upper non-critical range
01107
Battery cycles have gone beyond the upper critical range
01109
Battery cycles have gone beyond the upper non-recoverable range
01111
A single-bit error has been corrected
01200
Predictive failure in a memory module
01201
Multiple-bit error has occurred
01201
Parity error detected in parity memory
01202
Single-bit repeated error
01203
Hot swap Cage: Drive removed
01300
Hot swap Cage: Drive inserted
01301
Hot swap disks: Power connection failure
01320
Hot swap disks: Temperature emergency
01321
Hot swap disks: Temperature warning
01322
Hot swap disks: Temperature monitor not working
01323
System memory size reduced due to error in memory slot
01400
Post error has occurred
01520
Too many single-bit errors in time period, logging disabled
01600
Too many errors of this type in time period
01601
Event log cleared.
01602
Event log getting full.
01620
Automatic Server Restart: hard reset after NOS hang
01700
Automatic Server Restart: hard reset after NOS hang
01701
OS Watchdog Shutdown
01702
Automatic Server Restart: power down after NOS hang
01703
Automatic Server Restart: power cycle after NOS hang
01704
OS Watchdog poweroff
01705
NOS hang, automatic server restart disabled
01706
System configuration altered by EISA utility
01800
Server booted and power on self tests completed.
01801
NOS memory dump initiated
01900
One of the bus masters caused a bus timeout
01901
I/0 channel check caused an error
01902
Software NMI has been generated
01903
Event Codes
Severity
INFORMATIONAL
CRITICAL
WARNING
CRITICAL
CRITICAL
CRITICAL
CRITICAL
INFORMATIONAL
WARNING
CRITICAL
CRITICAL
CRITICAL
CRITICAL
CRITICAL
WARNING
CRITICAL
CRITICAL
INFORMATIONAL
WARNING
CRITICAL
CRITICAL
INFORMATIONAL
CRITICAL
INFORMATIONAL
CRITICAL
CRITICAL
WARNING
CRITICAL
WARNING
WARNING
CRITICAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
CRITICAL
INFORMATIONAL
INFORMATIONAL
CRITICAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
CRITICAL
CRITICAL
CRITICAL
CRITICAL
59
Appendix A
Pager Code
01904
01905
01906
01907
01908
01916
02100
02101
02502
02516
0274X
0274X
0274X
02840
02841
03300
03300
03305
03305
03406
19900
19901
19902
20000
20001
20002
20003
20004
20005
20006
20100
20101
20102
20103
20104
20105
20106
20107
20108
20201
20202
20203
20204
20205
20206
20300
20301
20302
20303
60
Event Codes
Server Event
PCI bus error
PCI system error
Failsafe timer has timed out
Correctable data error
Uncorrectable Bus Error
IPMB Protocol Error
SCSI Duplex Board has been removed
SCSI Duplex Board has been inserted
Cache Protocol and Parity error
ACPI hardware failure
Hot Swap Cage: SCSI Bus type has changed
Hot Swap Cage: SCSI cable removed
Hot Swap Cage: SCSI cable attached
Hot Swap Cage: SCSI terminator removed
Hot Swap Cage: SCSI terminator attached
PCI Hot Plug fault deasserted
PCI Hot Plug fault asserted
PCI Hot Plug powered on
PCI Hot Plug powered off
Normal ACPI server shutdown
Netserver Management Controller started
SDR area cleared.
FRU internal use area cleared
Failed Remote Management login attempt
Remote management user has logged in
Remote management user logged out
Remote management user automatically logged out
Remote management user connection lost
Remote management user dialback failed
Integrated RA configuration reset to defaults
Remote-initiated <Ctrl-Alt-Del>
Remote-initiated reset
Remote-initiated power cycle
Remote-initiated power down
Remote-initiated power up
Automatic power shutdown due to critical condition.
Front panel power down.
Automatic graceful shutdown of NOS
Remote-initiated graceful shutdown of NOS
Remote management user page: Modem error
Remote management user page: No Connection
Remote management TAP page: No ID= prompt
Remote management TAP page: No message go-ahead
Remote management TAP page: Message not accepted
Remote management user Email notification failed
Remote Control Card memory test started
Remote Control Card memory test completed
Remote Control Card memory test stopped by user
Remote Control Card memory test error
Severity
CRITICAL
CRITICAL
CRITICAL
INFORMATIONAL
CRITICAL
CRITICAL
WARNING
INFORMATIONAL
CRITICAL
WARNING
WARNING
WARNING
INFORMATIONAL
WARNING
INFORMATIONAL
INFORMATIONAL
CRITICAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
WARNING
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
WARNING
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
CRITICAL
INFORMATIONAL
WARNING
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
WARNING
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
WARNING
Appendix A
Pager Code
20400
20401
20402
20403
20404
20405
20406
20902
20903
20905
20906
21001
21002
21008
21112
21113
21114
21115
21100
21101
21107
21108
21109
21110
21111
21116
21117
21118
21119
21120
21121
21122
21123
21124
21125
21126
21130
21131
21138
21139
21140
21141
21142
21143
Event Codes
Server Event
Remote Control Card started
Remote Control Card internal error
Remote Control Card firmware updated
Remote Control Card battery low
Remote Control Card battery disconnected
Remote Control Card configuration reset to defaults
Remote Control Card: DHCP has assigned a new IP address
Primary Hot Swap Cage Controller firmware updated
Secondary Hot Swap Cage Controller firmware updated
NetServer Management Controller firmware updated
CPU Management Controller firmware updated
Caution! Your available hard drive space has reached the higher
WARNING threshold.
Urgent! Your available hard drive space has reached the CRITICAL
threshold.
Note! Your available hard drive space has reached the WARNING
threshold.
SCSI: Device no longer found
SCSI: New device discovered
SCSI: Device has been recovered
SCSI: Device has changed
SCSI: SNMP agent being unloaded or stopped
SCSI: SNMP agent is functioning
SCSI: Duplicate host adapter ID found
SCSI: New host adapter discovered
SCSI: Host adapter has been changed
SCSI: Host adapter has failed
SCSI: Host adapter has been recovered
SCSI: Predictive failure condition detected
SCSI: ASPI database has been cleared
SCSI: ASPI interface has crashed
SCSI: Insufficient memory for ASPI operation
SCSI: Unable to open ASPI file for writing
SCSI: Unable to open ASPI file
SCSI: ASPI device file does not exist
SCSI: Memory allocation is failing
SCSI: Unable to read the database file
SCSI: Database is corrupted
SCSI: ASPI model initializing
Scsiflt/SMART: SNMP agent being unloaded or stopped
SCSIFLT/SMART: SNMP agent is functioning
A new host adapter has been discovered
An installed host adapter no longer matches the information stored
about it.
An installed host adapter can no longer be deteced.
A host adapter that previously failed is now accessible.
An installed SCSI device can no longer be detected.
A new SCSI device, such as CD-ROM drive, hard drive or tape drive,
has been detected.
Severity
INFORMATIONAL
WARNING
INFORMATIONAL
WARNING
WARNING
WARNING
WARNING
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
WARNING
CRITICAL
WARNING
CRITICAL
INFORMATIONAL
NORMAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
WARNING
INFORMATIONAL
INFORMATIONAL
CRITICAL
NORMAL
CRITICAL
INFORMATIONAL
CRITICAL
WARNING
WARNING
WARNING
WARNING
WARNING
WARNING
WARNING
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
CRITICAL
NORMAL
CRITICAL
INFORMATIONAL
61
Appendix A
Pager Code
21144
21145
21146
21147
21202
21203
21204
21205
21206
21207
21208
21209
21210
21211
21212
21213
21214
21215
21201
21216
21217
21218
21219
21220
21221
21222
21232
21233
21234
21235
21236
21237
21238
21239
21240
21241
21242
21301
21320
21321
21322
21323
21324
21325
62
Event Codes
Server Event
An installed SCSI drive that previously failed is now accessible.
SCSI: Device has changed
SCSI: Predictive failure condition detected
ScsiSMART: Internal error
NetRAID: Change in state of physical drive
NetRAID: Change in state of logical drive
NetRAID: Logical drive initialization Started
NetRAID: Logical drive initialization completed
NetRAID: Logical drive initialization aborted
NetRAID: Logical drive initialization failed
NetRAID: Logical drive consistency check operation started
NetRAID: Logical drive consistency check operation completed
NetRAID: Logical drive consistency check operation aborted
NetRAID: Logical drive inconsistencies found and corrected
NetRAID: Logical drive consistency check operation failed
NetRAID: Logical drive reconstruction started
NetRAID: Logical drive reconstruction completed
NetRAID: Logical drive reconstruction failed
NetRAID: Configuration updated
NetRAID: Physical drive predictive failure event occurred
NetRAID: Physical drive predictive failure event occurred
NetRAID: Abnormal end to SCSI operation
NetRAID: New drive inserted
NetRAID: Backup battery module is missing or disconnected
NetRAID: Backup battery module voltage is Low
NetRAID: Backup battery module temperature is high
HP Disk Array: Write cache error
HP Disk Array: Logical drive critical
HP Disk Array: Logical drive not available
HP Disk Array: Hot spare disk failed
HP Disk Array: Hot spare replacement succeeded
HP Disk Array: Hard disk failure
HP Disk Array: SCSI bus parity error threshold exceeded
HP Disk Array: Bad sector threshold exceeded
HP Disk Array: Disk array controller hardware error threshold
exceeded
HP Disk Array: Miscellaneous error threshold exceeded
HP Disk Array: Time to replace disk array controller
The installed LAN adapter no longer matches the configuration
information stored about it.
The LAN adapter has detected a number of receive errors higher than
the threshold level.
The LAN adapter has detected a number of transmit errors higher
than the threshold level.
The LAN adapter installed in the server has reset itself.
The LAN adapter has detected a network protocol problem.
The LAN adapter has detected a packet length error.
The LAN adapter has detected a number of packet length errors
higher than threshold level.
Severity
NORMAL
INFORMATIONAL
CRITICAL
INFORMATIONAL
WARNING
WARNING
INFORMATIONAL
INFORMATIONAL
WARNING
CRITICAL
INFORMATIONAL
INFORMATIONAL
WARNING
WARNING
CRITICAL
INFORMATIONAL
INFORMATIONAL
CRITICAL
INFORMATIONAL
CRITICAL
WARNING
INFORMATIONAL
INFORMATIONAL
WARNING
WARNING
WARNING
CRITICAL
WARNING
CRITICAL
WARNING
INFORMATIONAL
WARNING
WARNING
WARNING
WARNING
WARNING
INFORMATIONAL
WARNING
WARNING
WARNING
CRITICAL
WARNING
WARNING
WARNING
Appendix A
Pager Code Server Event
The LAN adapter has detected a number of late collision errors
21326
higher than the threshold level.
The LAN adapter has detected a number of packet collisions higher
21327
than the threshold level. This usually indicates a busy network.
The LAN adapter has detected a network fault. Data transmission
21328
was stopped.
The LAN adapter has detected a busy network.
21329
The LAN adapter has detected a performance problem associated
21330
with an inadequate number of receive buffers.
The LAN adapter has detected a performance problem associated
21331
with an inadequate number of receive buffers.
The LAN adapter has detected that the total number of packets
21332
handled during a processing interval has reached a threshold level.
The LAN adapter has detected a number of receive errors higher than
21340
the threshold level.
The LAN adapter has detected a number of transmit errors higher
21341
than the threshold level.
The LAN adapter installed in the server has reset itself.
21342
The LAN adapter has detected a network protocol problem.
21343
The LAN adapter has detected a packet length error.
21344
The LAN adapter has detected a number of packet length errors
21345
higher than threshold level.
The LAN adapter has detected a number of late collision errors
21346
higher than the threshold level.
The LAN adapter has detected a number of packet collisions higher
21347
than the threshold level. This usually indicates a busy network.
The LAN adapter has detected a network fault. Data transmission
21348
was stopped.
The LAN adapter has detected a busy network.
21349
The LAN adapter has detected a performance problem associated
21350
with an inadequate number of receive buffers.
The LAN adapter has detected a performance problem associated
21351
with an inadequate number of receive buffers.
The LAN adapter has detected that the total number of packets
21352
handled during a processing interval has reached a threshold level.
The active NIC in a redundant group has failed. The standby NIC has
21353
taken over.
A previously failed NIC in a redundant group has become
21354
operational.
The standby NIC in a redundant group has failed.
21355
The LAN adapter has detected a number of receive errors higher than
21360
the threshold level.
The LAN adapter has detected a number of transmit errors higher
21361
than the threshold level.
The LAN adapter installed in the server has reset itself.
21362
The LAN adapter has detected a network protocol problem.
21363
All NICs (active and standby) in a redundant group have failed.
21356
The LAN adapter has detected a packet length error.
21364
The LAN adapter has detected a number of packet length errors
21365
higher than threshold level.
Event Codes
Severity
WARNING
WARNING
WARNING
WARNING
WARNING
CRITICAL
INFORMATIONAL
WARNING
WARNING
CRITICAL
WARNING
WARNING
WARNING
WARNING
WARNING
WARNING
WARNING
WARNING
CRITICAL
INFORMATIONAL
WARNING
INFORMATIONAL
WARNING
WARNING
WARNING
CRITICAL
WARNING
CRITICAL
WARNING
WARNING
63
Appendix A
Pager Code Server Event
The LAN adapter has detected a number of late collision errors
21366
higher than the threshold level.
The LAN adapter has detected a number of packet collisions higher
21367
than the threshold level. This usually indicates a busy network.
The LAN adapter has detected a network fault. Data transmission
21368
was stopped.
The LAN adapter has detected a busy network.
21369
The LAN adapter has detected a performance problem associated
21370
with an inadequate number of receive buffers.
The LAN adapter has detected a performance problem associated
21371
with an inadequate number of receive buffers.
The LAN adapter has detected that the total number of packets
21372
handled during a processing interval has reached a threshold level.
Tape Drive : Problems reading data
21401
Tape Drive : Problems writing data
21402
Tape Drive : Read or write data error
21403
Tape Drive : Faulty media detected
21404
Tape Drive : Tape device may have read fault - call helpline
21405
Tape Drive : Tape device may have write fault - call helpline
21406
Tape Drive : Tape cartridge has reached the end of its useful life
21407
Tape Drive : The tape cartridge is not data-grade
21408
Tape Drive : Attempting write to a write-protected cartridge
21409
Tape Drive : Cannot eject the cartridge while tape drive is in use
21410
Tape Drive : The tape in the drive is a cleaning cartridge
21411
Tape Drive : Attempt to load cartridge of a type which is not
21412
supported
Tape Drive : The tape in the drive has snapped
21413
Tape Device Has Detected Snapped Tape
21414
Tape Device Has Memory Chip in Cartridge Failure
21415
Tape Cartridge Ejected While Actively Writing/Reading
21416
Tape Device Has Detected Read Only Media
21417
Tape Device Has Detected Corrupted Directory On Tape
21418
Tape Drive : The tape drive needs cleaning
21420
Tape Drive : The tape drive is due for routine cleaning
21421
Tape Drive : The last cleaning cartridge used in tape drive has worn
21422
out
Tape Device Has Detected Invalid Cleaning Cartridge
21423
Tape Device Requires Preventative Maintenance
21429
Tape Drive : The tape drive has a hardware fault - reset drive
21430
Tape Drive : The tape drive has a hardware fault - call helpline
21431
Tape Drive : The tape drive has a problem with the SCSI interface
21432
Tape Drive : The operation has failed. Eject media and reload.
21433
Tape Drive : Attempt to use incorrect firmware for this tape drive
21434
Tape Device Humidity Specification Exceeded
21435
Tape Device Temperature Specification Exceeded
21436
Tape Device Voltage Specification Exceeded
21437
Tape Device Predicted to Fail - Call Helpline
21438
Tape Device May Have Hardware Fault - Run Diagnostics
21439
Tape Drive : Autoloader communications fault
21440
Tape Drive : Stray tape detected in autoloader
21441
64
Event Codes
Severity
WARNING
WARNING
WARNING
WARNING
WARNING
CRITICAL
INFORMATIONAL
WARNING
WARNING
WARNING
CRITICAL
CRITICAL
CRITICAL
WARNING
WARNING
CRITICAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
CRITICAL
CRITICAL
WARNING
CRITICAL
WARNING
WARNING
CRITICAL
WARNING
CRITICAL
CRITICAL
WARNING
CRITICAL
CRITICAL
WARNING
CRITICAL
WARNING
WARNING
WARNING
WARNING
CRITICAL
WARNING
CRITICAL
CRITICAL
Appendix A
Pager Code
21442
21443
21444
21445
21446
21450
21451
21452
21453
21454
21455
21456
21457
21458
21459
21460
21461
21462
21463
21464
21465
21466
21467
21468
21469
21470
21471
21472
21473
21474
21501
21502
21503
21504
21505
21506
21507
21508
21509
21510
21511
21513
21517
Event Codes
Server Event
Tape Drive : There is a problem with the autoloader mechanism
Tape Drive : The autoloader door is open
Autoloader Has Hardware Fault - Call Helpline
Autoloader Cannot Operate Without Magazine
Autoloader Predicted to Fail - Call Helpline
Library Has Drive Communications Fault
Library Has Changer Mechanism Fault
Library Has Hardware Fault - Reset Library
Library Has Hardware Fault - Call Helpline
Library May Have Hardware Fault - Run Diagnostics
Library Has Host Interface Fault
Library Predicted to Fail - Call Helpline
Library Requires Preventative Maintenance
Library Humidity Specification Exceeded
Library Temperature Specification Exceeded
Library Voltage Specification Exceeded
Library Detects Stray Tape In Drive
Library Has Problems Picking Cartridge from Slot
Library Has Problems Placing Cartridge into Slot
Library Has Problems Loading Cartridge into Drive
Library Door is Open
Library Has Mechanical Fault with Mailslot
Library Cannot Operate Without Magazine
Library Security Has Been Compromised
Library Security Mode Changed
Library Manually Turned Offline
Library Drive Turned Offline
Library Has Problems Reading Barcode Labels
Library Inventory is Inconsistent
Invalid Library Operation Attempted
Uninterrupted Power Supply: Communication lost between agent and
UPS
Uninterrupted Power Supply: Load greater than rated capacity
Uninterrupted Power Supply: UPS has failed its internal self-test
Uninterrupted Power Supply: UPS batteries are discharged
Uninterrupted Power Supply: UPS has switched to battery backup
power
Uninterrupted Power Supply: UPS has enabled SmartBoost
Uninterrupted Power Supply: Batteries are low and will soon be
exhausted
Uninterrupted Power Supply: Communication established with UPS
Uninterrupted Power Supply: Normal power has been restored to the
UPS
Uninterrupted Power Supply: UPS has passed its internal self-test
Uninterrupted Power Supply: UPS has returned from a low battery
condition
Uninterrupted Power Supply: UPS is entering sleep mode
Uninterrupted Power Supply: UPS batteries require immediate
replacement
Severity
WARNING
CRITICAL
CRITICAL
CRITICAL
WARNING
CRITICAL
WARNING
CRITICAL
CRITICAL
WARNING
CRITICAL
WARNING
WARNING
CRITICAL
CRITICAL
CRITICAL
CRITICAL
WARNING
WARNING
WARNING
CRITICAL
CRITICAL
CRITICAL
WARNING
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
WARNING
CRITICAL
WARNING
CRITICAL
CRITICAL
CRITICAL
CRITICAL
CRITICAL
WARNING
CRITICAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
CRITICAL
CRITICAL
65
Appendix A
Pager Code Server Event
Uninterrupted Power Supply: Measure-UPS contact changed from
21518
default state
Uninterrupted Power Supply: Measure-UPS contact returned to
21519
default state
Uninterrupted Power Supply: UPS is on bypass due to hardware
21520
failure
Uninterrupted Power Supply: UPS put on bypass via software or
21521
front panel
Uninterrupted Power Supply: UPS put on bypass via rear UPS switch
21522
Uninterrupted Power Supply: UPS has returned from bypass mode
21523
Uninterrupted Power Supply: Base module bypass power supply
21524
needs repair
Uninterrupted Power Supply: Base module fan needs repair
21525
Uninterrupted Power Supply: Communication lost with external
21526
battery packs
Uninterrupted Power Supply: Communication established with
21527
external battery packs
Uninterrupted Power Supply: Battery run-time calibration test
21528
initiated
The NetWare Loadable Module (NLM) that detects SCSI faults has
21600
been unloaded.
An installed host adapter can no longer be detected.
21605
An installed SCSI device can no longer be detected.
21606
A new host adapter has been discovered.
21608
An installed host adapter no longer matches the information stored
21609
about it.
An installed host adapter can no longer be detected.
21610
A host adapter that previously failed is now accessible.
21611
An installed SCSI device can no longer be detected.
21612
A new SCSI device, such as a CD-ROM drive, hard drive or tape
21613
drive, has been detected.
An installed SCSI device that previously failed is now accessible.
21614
An installed SCSI device no longer matches the information stored
21615
about it.
The SCSI monitoring software on the server has determined that the
21625
device database is corrupt.
An unrecognized HW log event was detected.
21816
FCArray: A physical device became online.
21900
FCArray: A hard disk has been added as a hot spare.
21901
FCArray: Hard disk error found.
21902
FCArray: Hard disk PFA condition found, drive may fail.
21903
FCArray: An automatic rebuild has started.
21904
FCArray: A manual rebuild has started.
21905
FCArray: Rebuild completed.
21906
FCArray: Rebuild cancelled.
21907
FCArray: Rebuild stopped with errors.
21908
FCArray: Rebuild failed due to new physical device.
21909
FCArray: Rebuild failed due to logical device failure.
21910
FCArray: A physical device failed.
21911
FCArray: A physical device was found.
21912
66
Event Codes
Severity
CRITICAL
INFORMATIONAL
CRITICAL
WARNING
WARNING
INFORMATIONAL
CRITICAL
CRITICAL
WARNING
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
CRITICAL
CRITICAL
INFORMATIONAL
INFORMATIONAL
CRITICAL
NORMAL
CRITICAL
INFORMATIONAL
NORMAL
INFORMATIONAL
CRITICAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
CRITICAL
WARNING
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
CRITICAL
CRITICAL
CRITICAL
CRITICAL
INFORMATIONAL
Appendix A
Pager Code
21913
21914
21915
21916
21917
21918
21919
21920
21921
21922
21923
21924
21925
21926
21927
21928
21929
21930
21931
21932
21933
21934
21935
21936
21937
21938
21939
21940
21941
21942
21943
21944
21945
21946
21947
21957
21958
21959
21960
21961
21962
21963
21948
21949
21950
21951
21952
21953
21954
Event Codes
Server Event
FCArray: A physical device is gone.
FCArray: A physical device is unconfigured.
FCArray: Expand capacity started.
FCArray: Expand capacity finished.
FCArray: Expand capacity failed.
FCArray:Command to physical device timed out.
FCArray:Physical device command aborted.
FCArray:Command was retried.
FCArray:Parity error.
FCArray:Soft error.
FCArray: Miscellaneous error.
FCArray: Physical device reset.
FCArray: A physical device became and active spare.
FCArray: A physical device became a warm spare.
FCArray: Request sense data present.
FCArray: Consistency check started.
FCArray: Consistency check completed with no errors.
FCArray: Consistency check cancelled.
FCArray: Consistency check completed with an error.
FCArray: Consistency check failed due to logical device.
FCArray: Consistency check failed due to physical device.
FCArray: Logical device became offline.
FCArray: Logical device became critical.
FCArray: Logical device became online.
FCArray: automatic rebuild started.
FCArray: Manual rebuild started.
FCArray: Rebuild completed.
FCArray: Rebuild cancelled.
FCArray: Rebuild error.
FCArray: Rebuild failed due to new physical device.
FCArray: Rebuild failed due to logical device failure.
FCArray: A logical device initialization started.
FCArray: A logical device initialization completed.
FCArray: A logical device initialization was cancelled.
FCArray: A logical drive initialization failed.
FCArray: System started.
FCArray: Write back error.
FCArray: State table is full.
FCArray: Controller is dead.
FCArray: Controller has reset.
FCArray: A controller was found.
FCArray: A controller is gone.
FCArray: A logical device was found.
FCArray: A logical device is gone.
FCArray: Expand capacity started.
FCArray: Expand capacity finished.
FCArray: Expand capacity failed.
FCArray: Bad block was found.
FCArray: A system drive size changed.
Severity
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
CRITICAL
CRITICAL
CRITICAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
WARNING
CRITICAL
CRITICAL
CRITICAL
CRITICAL
CRITICAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
CRITICAL
CRITICAL
CRITICAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
CRITICAL
INFORMATIONAL
CRITICAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
CRITICAL
WARNING
INFORMATIONAL
67
Appendix A
Pager Code
21955
21956
21964
21965
21966
21967
21968
21969
21970
21971
21972
21973
21974
21975
21976
21977
21978
21979
21980
21981
21982
21983
21984
21985
21986
22300
22301
22302
22303
22304
22305
22306
22307
22308
22309
22310
22311
22312
22313
22314
22315
22316
22317
22318
22319
22320
22321
22322
22323
68
Event Codes
Server Event
FCArray: A system device type changed.
FCArray: A bad block was found on a logical device.
FCArray: Battery Backup Unit found.
FCArray: Battery Backup Unit power is low.
FCArray: Battery Backup Unit power is OK.
FCArray: Controller has been powered off.
FCArray: Controller has been powered on.
FCArray: Controller Online.
FCArray: Controller offline.
FCArray: Controller's partner is gone.
FCArray: Battery Backup Unit Recondition Started.
FCArray: Battery Backup Unit recondition finished.
FCArray: Battery Backup Unit Recondition Cancelled.
FCArray: Physical device size table is full.
FCArray: Storage cabinet fan failed.
FCArray: Storage cabinet fan is OK.
FCArray: Drive enclosure fan failed.
FCArray: Storage cabinet fan is not present.
FCArray: Storage cabinet power supply failed.
FCArray: Storage cabinet power supply is OK.
FCArray: Storage cabinet power supply is not present.
FCArray: Storage cabinet too hot.
FCArray: Storage cabinet is hot.
FCArray: Storage cabinet temperature is OK.
FCArray: Cabinet temp sensor not present.
NETRAID: Container updated
NETRAID: Container General Error
NETRAID: Container not mirroring
NETRAID: Container Mirror failover no space
NETRAID: Mirror failover started
NETRAID: Mirror failover failure
NETRAID: Mirror no rebuild space
NETRAID: Mirror drive failure
NETRAID: RAID-5 rebuild started
NETRAID: RAID-5 drive failure
NETRAID: RAID-5 no failover device
NETRAID: RAID-5 no failover space
NETRAID: Snapshot almost full
NETRAID: Snapshot full
NETRAID: RAID-5 rebuild done
NETRAID: Battery Recon Required
NETRAID: Enclosure Failure
NETRAID: Enclosure Fan Failure
NETRAID: Enclosure power supply failure
NETRAID: Enclosure Bad Temperature
NETRAID: Enclosure temperature over threshold
NETRAID: Battery dead
NETRAID: Battery degraded
NETRAID: Failure predicted
Severity
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
WARNING
INFORMATIONAL
CRITICAL
INFORMATIONAL
INFORMATIONAL
CRITICAL
CRITICAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
CRITICAL
INFORMATIONAL
CRITICAL
INFORMATIONAL
CRITICAL
INFORMATIONAL
INFORMATIONAL
CRITICAL
CRITICAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
CRITICAL
CRITICAL
CRITICAL
INFORMATIONAL
CRITICAL
WARNING
CRITICAL
INFORMATIONAL
CRITICAL
WARNING
CRITICAL
WARNING
WARNING
INFORMATIONAL
INFORMATIONAL
WARNING
WARNING
WARNING
WARNING
INFORMATIONAL
CRITICAL
WARNING
WARNING
Appendix A
Pager Code
22324
22325
22326
22327
22328
22331
22332
22333
22334
22335
22336
22337
22338
22339
22340
22341
Event Codes
Server Event
NETRAID: Device warning
NETRAID: Device Temp Warning
NETRAID: Device Degraded
NETRAID: Drive letter changed
NETRAID: Failover disk changed
NETRAID: File System changed
NETRAID: Disk failure
NETRAID: Normal I/O Resumed
NETRAID: SNMP Agent Started
NETRAID: Battery Charge Improving
NETRAID: Battery charge is adequate
NETRAID: Normal I/O Operations paused
NETRAID: New Container Created
NETRAID: Container Deleted
NETRAID: Failure prediction tested
NETRAID: Failure prediction threshold changed
Severity
WARNING
WARNING
WARNING
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
CRITICAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
INFORMATIONAL
69
B Tested Modems
For modem connection to the HP TopTools Remote Control card, an external
modem is required. HP recommends that you use the same model (or at least the
same brand) of modem at the remote client that you use at the server. A list of
tested modems with their initialization strings for PPP communication and numeric
paging is listed in Table B-1 below.
Table B-1. Tested Modems and Initialization Strings
Modem Model
Initialization String (for PPP and Numeric Paging)
Generic Hayes
Compatible
ATQ0V1X4S0=3&C1&D2
Diamond SupraExpress
56e SP (K56Flex)
ATQ0V1X4S0=3&K3&C1\N2%C3+MS=V34
Hayes Optima 33.6
ATQ0V1X4S0=3&K3&C1&Q5&D3S36=7B33
Hayes Accura
56K+FAX(K56Flex)
ATQ0V1X4S0=3&K3&C1&Q5%C3B0&D3S37=0
Motorola
ModemSURFR 56K
ATQ0V1X4S0=3&K3&C1%C2%C3+MS=11
MultiTech MT1432L
ATQ0&Q1V1X4S0=3&E4&C1$BA0&E1&E13&D3B0
MultiTech MT2834BA
ATQ0&Q1V1X4S0=3&E4&C1$BA0&E1&E13&D3B0
MultiTech
MT5600ZDXV
(K56flex)
ATQ0V1X4S0=3&K3&C1&Q5\N2%C3&D3B0+MS=11
Microcom DeskPorte
28.8S/14.4S
ATQ0V1X4S0=3\G0&K3&C1&Q5%C3&D3B0+MS=11,1
USR Sportster 56K
Faxmodem(X2)
ATQ0V1X4S0=3&H1&R2&C1&B1&M5&K2&D3B0&N0
USR Sportster 33.6
Faxmodem
ATQ0V1X4S0=3&H1&R2&C1&B1&M5&K2&D3B0&N0
USR Courier
V.Everything 33.6/28.8
ATQ0&A1V1X4S0=3&H3&R2&I0&C1&B1&M5&K1&D2B0&N0
ZyXEL Omni 288S
ATQ0V1X4S0=3&H3&C1&B1&K4&D3B0&N0
71
C Installing and Using TFTP
Overview: What Is TFTP?
TFTP, the Trivial File Transfer Protocol, allows the HP TopTools Remote Control
card to access boot floppy images and new firmware images stored at a LAN or
modem-connected computer. TFTP is built on top of TCP/IP and is functionally a
subset of FTP. As its name indicates, this protocol is used to transfer data between
a "TFTP server" and either the HP TopTools Remote Control or some other
device that acts as the "TFTP client."
NOTE
TFTP and the HP TopTools Remote Control card depend on
the TCP/IP protocol. If you are able to view the HP TopTools
Remote Control user interface on your remote computer, this
protocol is already functioning correctly. If not, modification of
either your browser or networking environment may be
required.
HP TopTools Remote Control uses the TFTP service to:
• Access boot floppy images that allow administrators to help diagnose HP
NetServer problems and update the server BIOS.
• Update HP TopTools Remote Control firmware.
TFTP file transfer consists of client-side and server-side components. Because the
HP TopTools Remote Control card has the client TFTP service built into its
firmware, you can use TFTP to transfer either firmware images or boot images
from either a local or a remote computer running a TFTP server program, see
Figure C-1.
73
Appendix C
Installing and Using TFTP
HP NetServer
with TopTools
Remote Control
card
Local system with
TFTP Server Software
and firmware or floppy
image
LAN
OR
LAN
or
PPP (Modem)
Remote Client with TFTP
Server Software and firmware
or floppy image (firmware
update of TopTools Remote
Control Card NOT allowed
using PPP)
Figure C-1. Using TFTP to Remotely Supply Updates and Boot Images
TFTP server side software for Windows 95, 98, or 2000 and Windows NT is
supplied on the HP NetServer Navigator CD as the file:
\ttrc\us\tftpserv.exe
The server software is designed only to serve files to a TFTP client, not to receive
them. The software provides additional security by allowing the client to retrieve
files only from a directory which is designated on the command line when starting
the server.
NOTE
Contact your local network administrator for the correct TFTP
server setup and for available boot images.
For any of the following operations you may also use another available TFTP
server such as the TFTP server daemon normally supplied with UNIX
workstations and servers.
TFTP Requirements
To use the TFTP service with HP TopTools Remote Control, you must have:
74
Appendix C
Installing and Using TFTP
• TFTP client software. The client software is already built into the
firmware of the HP TopTools Remote Control card.
• TFTP server software (tftpserv.exe). To run tftpserv you need one of the
following operating systems:
à
à
Microsoft Windows NT 4.0
Microsoft Windows 95, 98, ME or 2000
TFTP server software requires TCP/IP availability on the computer on which it
will run.
Starting the TFTP Server
To start the supplied TFTP server, you must execute the program "tftpserv.exe" on
the server in a DOS window or using the Run… command from the Windows Start
menu. Usage is as follows:
tftpserv.exe [root]
where [root] indicates the base directory from which a client can retrieve files. If
you do not specify [root], the directory containing the tftpserv.exe file is used as
the base directory.
A TFTP client can request files within the base directory or its subdirectories but
does not have access to lower directories. The server software enables the base
directory to act only as a file source, not as a file destination.
Updating HP TopTools Remote Control Firmware
If a new or backup version of the HP TopTools Remote Control card firmware is
stored on the TFTP server, you can download the update to your HP TopTools
Remote Control card. This must be done over the LAN. Firmware update of the
TopTools Remote Control card is not supported using a PPP connection.
To update the HP TopTools Remote Control firmware, you must have a firmware
image file stored under the base directory used by the TFTP server.
NOTE
This option may be performed on a single card or, if you have
TopTools Device Manager, multiple cards at once. Instructions
for a single card are listed here. To perform this action on
multiple cards, refer to the TopTools Remote Control online
help.
1. From the HP TopTools Remote Control software interface, click the
Configuration tab.
75
Appendix C
Installing and Using TFTP
2. Then click the Card Info button.
3. In the Card Maintenance section, fill in the IP address of the TFTP server
and the filename of the firmware. The filename you enter should include a
relative path from the base directory.
4. Ensure the TFTP server is running.
5. To start the firmware update, click Update.
For example, if the TFTP server used \tftp\public as its root and the
firmware image file is named
\tftp\public\hp\fw\ttrc\us\ttrc_rom.bin
you would enter the file name as:
hp\fw\ttrc\us\ttrc_rom.bin
An update can also be performed using a firmware image file and TFTP server at a
remote client (see Figure C-1).
NOTE
HP recommends that you do not update the HP TopTools
Remote Control card firmware if the link between the TFTP
server and the HP NetServer is a dial-up network connection. A
disconnection during an update can leave the HP TopTools
Remote Control card partially updated and you would need to
repeat the update before proceeding.
A firmware update takes approximately one minute over a 10Base-T LAN
connection. After the update has completed, the HP TopTools Remote Control
will be reset in order to start the new firmware.
Using the HP TopTools Remote Control Remote Boot Feature
You can use the HP TopTools Remote Control to remotely boot the HP NetServer
in which you have installed the HP TopTools Remote Control card. The card
boots the HP NetServer using a boot floppy image located on a TFTP server.
Starting an HP NetServer from a remote boot image requires that you have already
created an alternate bootable floppy image file and that this image is available in
the base directory used by the TFTP server. After the HP TopTools Remote
Control processes a remote reboot, the feature is disabled automatically so that the
next boot will be a local boot.
You use the HP Copydisk utility to create a floppy image file. The 1.44MB file
created contains a sector-by-sector copy of the floppy plus a 32-byte copydisk
76
Appendix C
Installing and Using TFTP
header; you can also use generic floppy image files (no header) created with other
utilities. The image file (usually with the extension .DSK), when accessed via
TFTP, is interpreted by the HP NetServer with the HP TopTools Remote Control
card as if it were a local floppy disk image. Thus, the HP NetServer boots using
this image as if it were accessing a bootable disk stored in floppy drive A.
The ability to create a floppy boot image opens up powerful remote administration
possibilities. A system administrator can create boot floppy images to:
• update the server BIOS
• change and/or update software drivers
• boot your various diagnostic utilities
• boot virus-checking software
NOTE
Check the HP NetServer's BIOS Setup program (typically,
accessed by pressing F2 when prompted during the boot
process) to ensure that the floppy drive is positioned at the top
of the list of bootable devices in the boot order.
Creating a Floppy Boot Image
Before you can create a boot image, you must get a copy of the HP utility
"copydisk.exe".
NOTE
Do not confuse HP's copydisk.exe with the DOS utility
diskcopy.exe supplied with Microsoft MS-DOS operating
systems.
Copydisk can be found on the HP NetServer Navigator CD in the directory
\ttrc\us
In the following procedure, you format a floppy disk to include system (boot)
capability and load the software (drivers, applications) that you want run during
the boot process. Finally when you have provided all necessary software
components to the disk, you copy an image of the floppy to your TFTP server
using copydisk.exe.
To create a floppy boot image:
1. Insert a 1.44MB floppy disk in drive A and format it. This could be at a
Windows 95, 98 or 2000 client, but to ensure that the diskette has enough
77
Appendix C
Installing and Using TFTP
room for all the files, use a system with MS-DOS 6.x. At a DOS prompt:
enter the command
format /s a:
The /s parameter instructs DOS to include the system on the disk, making
the disk bootable.
2. Copy all drivers and software (e.g. BIOS update) to the floppy disk drive.
Create an appropriate autoexec.bat file on the floppy to run the desired
program(s).
3. Using the HP Copydisk utility, create a floppy boot image file in the root
directory of your TFTP server. Use the following syntax:
copydisk a: x:\path\filename.dsk
where a: is the source diskette and x:\path\filename is the
destination drive, path and filename with a .dsk extension for your image
file. An image file is created and transferred to the designated directory.
Initiating a Remote Boot Using a Floppy Boot Image
There are two ways to boot the HP NetServer using a remote boot image:
• Remote Boot Option 1 requires "hands-on" access at the HP NetServer.
• Remote Boot Option 2 uses the HP TopTools Remote Control web
interface.
Remote Boot Option 1
To use Remote Boot Option 1 method, you must have properly configured HP
TopTools Remote Control. Refer to "Running the HP TopTools Remote Control
BIOS Setup Program" in Chapter 4.
In Remote Boot Option 1, you start from the user interface stored in the HP
TopTools Remote Control ROM based setup options.
1. Boot the HP NetServer.
2. When the HP TopTools Remote Control banner appears, press F3 when
prompted. You are presented with a menu of configurable options.
3. Enable the Remote Boot feature in the BIOS setup. Be sure it is "on."
4. Enter the filename of the boot image.
5. Supply the IP Address of the TFTP server. That is, identify the IP Address
of the server where the remote boot image is located.
78
Appendix C
Installing and Using TFTP
6. Reboot. During the HP NetServer reboot, a message indicates that the
server is attempting to start from the designated boot image.
Remote Boot Option 2
The second remote boot method requires you to log onto the HP TopTools
Remote Control web interface in order to set up a remote boot.
To set up a remote boot, using the HP TopTools Remote Control user interface:
1. From the HP TopTools Remote Control user interface, select the Remote
Control tab.
2. Under Server Control, select one of the following HP NetServer start-up
options:
à
Power on (if the server is off)
à
Power cycle
à
Reset
Once you have selected an action that would bring the HP NetServer back
online, you can further select Remote Boot features.
3. Select Remote Boot. This enables HP TopTools Remote Control to retrieve
a floppy disk image from the designated remote computer.
4. Enter the IP Address of the TFTP server and the filename of the boot
image. The filename you specify should be a relative path from the root
directory.
5. Press "Start Power/Reset Option" to initiate the remote boot.
As an example, if the TFTP server used \tftp\public as its root and the file of
interest is named:
\tftp\public\hp\boot\ttrc\us\dos.dsk
you would enter the file name as:
hp\boot\ttrc\us\dos.dsk
Examples of Remote Boot Using a Floppy Boot Image
Using the HP utility copydisk.exe, you can remotely administrate numerous
alternate boot routines and automate a range of diagnostic procedures for your HP
NetServers.
The following examples demonstrate how an administrator would set up and use
floppy boot images in a typical network:
79
Appendix C
Installing and Using TFTP
• Example 1: A remote server BIOS update
• Example 2: A remote boot of HP Diagnostic Assistant
• Example 3: A remote DOS file transfer
In these examples a remote client functions as the TFTP server (refer to Figure C1). As you review these examples, keep in mind that for each scenario, the task
could be accomplished in some other fashion. For example, the TFTP server could
be located elsewhere on the intranet.
Example 1: A remote server BIOS update
In this example, the system administrator wants to update the BIOS of a remote
HP NetServer. The administrator first obtains the latest BIOS from the HP web
site and downloads it to a local hard disk. The administrator then runs the self
extracting BIOS update file and copies the biosxyz.dsk file to the tftpserv base
directory. The administrator then uses TopTools Remote Control to remote boot
the biosxyz.dsk BIOS update disk.
To remotely update the server BIOS, the administrator would proceed as follows:
1. Obtain up-to-date server BIOS. Go to HP's web site
(www.hp.com/go/netserver) and download the appropriate BIOS upgrade
from the HP NetServer Service and Support page.
2. Run the biosxyz.exe self-extracting file to extract the biosxyz.dsk boot
floppy image file. Copy the biosxyz.dsk file to your TFTP base directory.
3. Run tftpserv.exe. TFTP waits for a request for an image file from the
TopTools Remote Control card.
4. Run the HP TopTools Remote Control web interface. Click the Remote
Control tab. Select the Reset and Remote boot options.
5. In the TFTP IP Address field, type the IP address of your client machine.
In the TFTP File Name field, type: biosxyz.dsk.
6. Click "Start Power/Reset Option". The server restarts and TFTP loads the
image file onto the HP TopTools Remote Control card where it is then
supplied to the HP NetServer as a boot image. The BIOS update executes
automatically. Use Text Remote Control to view the progress of the update.
Example 2: A remote boot of HP DiagTools
In this example, the system administrator wants to boot to HP's DiagTools. To do
so the administrator obtains a copy of the DiagTools disk from the HP NetServer
Navigator CD Diskette Library, uses Copydisk to create a floppy image file, and
uses TopTools Remote Control to remote boot the DiagTools disk image.
80
Appendix C
Installing and Using TFTP
To remotely boot DiagTools, the administrator would proceed as follows:
1. Insert the HP NetServer Navigator CD at the remote Windows client. The
Diskette Library program will auto-start.
2. Select HP DiagTools and follow the instructions to create the floppy in
drive A.
3. Using the Copydisk program, create a floppy boot image in the base
directory of your TFTP server. Use the following syntax:
copydisk a: x:\path\diagtool.dsk
where a: is the source diskette and x:\path is the destination TFTP base
directory on your hard drive.
4. Run tftpserv.exe. TFTP waits for a request for an image file from the
TopTools Remote Control card.
5. Run the HP TopTools Remote Control web interface. Click the Remote
Control tab. Select the Reset and Remote boot options.
6. In the TFTP IP Address field, type the IP address of your client machine.
In the TFTP File Name field, type: diagtool.dsk.
7. Click "Start Power/Reset Option". The server restarts and TFTP loads the
image file onto the HP TopTools Remote Control card where it is then
supplied to the HP NetServer as a boot image. The HP NetServer boots
DiagTools.
Example 3: A remote DOS file transfer to update a NetWare driver
In this example, the system administrator at a remote client running Windows 95
wants to reboot a remote HP NetServer running Novell NetWare in order to load a
new SCSI device driver (the old one is believed to be faulty). To do so, the
administrator obtains the latest copy of the driver from HP (AIC7870.dsk) and
copies it to a formatted DOS boot disk, uses copydisk to create a floppy image
file, and uses TopTools Remote Control to remote boot the disk which copies the
new driver to the DOS partition. Finally, the administrator uses Text Remote
Console to edit the NetWare startup.ncf file to point to the new driver.
To remotely reboot and copy the new driver:
1. Insert a 1.44MB floppy disk in drive A and create a bootable diskette. This
could be at a Windows 95, 98 or 2000 client, but to ensure that the diskette
has enough room for all the files, use a system with MS-DOS 6.x. At a
DOS prompt, enter the command:
format a:/s
81
Appendix C
Installing and Using TFTP
The /s parameter instructs DOS to include the system on the disk, making
the disk bootable.
2. Obtain the new driver (in this case AIC7870.dsk). Go to HP's NetServer
web site (www.hp.com/go/netserver) and download the appropriate driver
from the HP's NetServer Service and Support page.
3. Copy the driver file to the formatted floppy in drive A. Copy the DOS
editor to the floppy (in Windows 95, this file is located in:
\windows\command\edit.com).
4. Create an autoexec.bat file on the floppy that includes the following
command lines:
mkdir c:\temp
copy aic7870.dsk c:\temp
edit c:\nw411\startup.ncf
When finished the floppy in a: would include the following files:
command.com
autoexec.bat
aic7870.dsk
edit.com
5. Use the Copydisk program to create a floppy boot image in the base
directory of the TFTP server using the following syntax:
copydisk a:path\doscopy.dsk
where path is the TFTP base directory on your hard drive.
6. Run tftpserv.exe. TFTP waits for a request for an image file from the
TopTools Remote Control card.
7. Run the HP TopTools Remote Control web interface. Click the Remote
Control tab. Select the Reset and Remote boot options.
8. In the TFTP IP Address field, type the IP address of your client machine.
In the TFTP File Name field, type: doscopy.dsk.
9. Click "Start Power/Reset Option". The server restarts and TFTP loads the
image file onto the HP TopTools Remote Control card where it is then
supplied to the HP NetServer as a boot image. The HP NetServer boots the
DOS disk and executes the autoexec.bat file. It creates a "c:\temp"
directory, copies the new driver there, and brings up the NetWare
startup.ncf file in the DOS editor. The administrator uses Text Remote
Console to modify the path to the SCSI driver:
LOAD c:\temp\aic7870.dsk SLOT=10001
82
Appendix C
Installing and Using TFTP
The administrator saves the file, exits the editor and runs server.exe to start
the NetWare server.
83
D Technical Specifications
This appendix provides specifications for the HP TopTools Remote Control PCI
card.
Feature
Description
On-Board Features
32-bit PCI Bus Master board (occupies a single slot) with
64 bit form factor
External 9-pin RS-232 connector
External RJ45 for 10/100Base-T LAN connector
Rear panel connector for AC/DC adapter
I2C/IPMB interface connector
8 MB Static RAM memory
4 MB of Flash ROM memory (firmware is customerupgradeable)
Physical
Characteristics
Short PCI card
Environmental
Operating temperature: 5-35 degrees C ambient
Conditions
Non-operating temperature: -40 degrees to 65 degrees C
Operating humidity: 20% to 80%
Non-operating humidity: 95% non condensing
Operating altitude: 3,046 m
Non-operating altitude: 12,200 m
Power
2 A at +5 V (10 W maximum)
Consumption
250 mA at +12 V
Battery
Custom lithium polymer rechargeable battery
Operating Temperature: 15-35 degrees C ambient*
3.6V, 800 mAH
Provides up to one hour of standby usage
Nominal service life of 1 year
85
Appendix D
Technical Specifications
Feature
Description
Optional AC/DC
Power Adapter
Input voltage: 100 - 240 V AC, 50/60 Hz
Output voltage: 5V ± 5 %
Output current: 2.0 A max.
Operating temperature: 0 degrees to 40 degrees C
Certification: CSA, C22.2 No 950-95, EN 60950, CE
* For optimal battery lifetime, the temperature inside the server should be maintained
below 40 degrees C and should never exceed 50 degrees C.
86
E Battery Operation
The HP TopTools Remote Control card includes a rechargeable lithium polymer
battery pack that ensures a supply of power to the card components.
This battery pack is rated at 3.6V at 800mAH. In case of a loss of AC power to the
server, or a power supply failure, the battery continues to power the HP TopTools
Remote Control for up to one hour. The battery pack, which is attached to the card
with two plastic darts, is designed for easy removal and replacement by the
customer.
NOTE
HP TopTools Remote Control can continue to perform its
functions with a non-operating battery as long as power is being
supplied to the server or power is being applied by the optional
external AC/DC adapter.
Safety
To reduce the possibility of an electric shock from the local area network, plug the
computer into an AC outlet before connecting to the network. Likewise,
disconnect the network before unplugging the computer from the AC power outlet.
Shutting Down the Card to Conserve Battery Power
In the event that the server must be turned off for an extended period of time and
no external AC/DC adapter is connected, the HP TopTools Remote Control card
battery should also be shut down. This may be done through the card's web
interface. This prevents battery pack discharge while the server is not in service.
The HP TopTools Remote Control card automatically powers on when AC power
is applied to the server.
NOTE
If you turn off the battery, you will need to turn it back on when
the card is used again. Otherwise, if the battery is off and no
AC/DC adapter is connected, and the server loses power, you
will not be able to access the TopTools Remote Control card.
Charging
The HP TopTools Remote Control card on-board battery is only charged through
the host server's PCI bus when the host server is powered on.
87
Appendix E
Battery Operation
The HP TopTools Remote Control card also provides the following alternate
charging modes:
• Fast charge. If the card determines that the battery has been depleted, it
begins a fast charge.
• Trickle charge. When the battery is fully charged, the card switches to a
trickle-charge mode of operation.
When power is first applied to the card, the battery is always initially fast charged.
(This is true even if the battery is already fully charged.) After a few minutes, if
the card's on-board circuitry determines that the battery's cells are fully charged,
HP TopTools Remote Control automatically switches to trickle-charge mode.
Battery Initialization
If the server's power is interrupted, HP TopTools Remote Control automatically
switches to battery operation. HP TopTools Remote Control logs the event and
generates an alert (if so configured). In addition, some HP TopTools Remote
Control functions that require the server to be powered up are also suspended,
including console redirection, PCI Bus Utilization monitoring, and server resets. If
a remote connection is active when power is interrupted, the connection will be
maintained. The HP TopTools Remote Control card will continue to function for
at least one hour on battery power.
NOTE
If you are using an external modem with HP TopTools Remote
Control, the modem won't have access to battery power. To
guarantee power to an external modem, use a modem that is
attached to an Uninterruptible Power Supply (UPS).
Life Expectancy
The life expectancy of the battery pack varies depending on temperature extremes
and number of charging cycles experienced by the cells. A nominal life expectancy
is one year. If the card provides less than half an hour of operation while operating
on battery power, it may be time to replace the battery pack.
Replacement
To replace the HP TopTools Remote Control battery pack (Part No. 5065-2756)
contact your HP Sales and Service office. In the U.S. call (800) 227-8164. To
order a replacement battery pack from Hewlett-Packard, refer to its Part Number.
88
Appendix E
Battery Operation
Battery Disposal
Lithium polymer batteries should be disposed of in a responsible fashion
according to the laws in the country where the card is used.
CAUTION
Do not crush, puncture, or incinerate the battery. Do not short
the battery's external contacts.
89
F LED Codes
A failure on the HP TopTools Remote Control card is indicated by a flashing
signal pattern displayed by the red diagnostic LED visible above the RS-232 port
(refer to Figure F-1). The other set of LEDs located next to the LAN port indicate
LAN connection activity.
NOTE
In the event that more than one error is affecting card
operation, the HP TopTools Remote Control reports only the
first failure discovered.
Figure F-1. HP TopTools Remote Control LED
Each failure is stored as a four-digit code. This allows each code up to 10
"sub-codes" that can be interpreted by the diagnostic utility.
For example, a 2-1-1-2 error (DRAM Error) would appear as:
flash-flash, pause, flash, pause, flash, pause, flash-flash, pause
The failure pattern repeats indefinitely.
91
Appendix F
LED Codes
Failure Codes
The table below lists the error or report codes, which are flashed by the HP
TopTools Remote Control card's red diagnostic LED. A flashing red LED always
indicates a problem with the card's operation.
To determine a Suggested Action, note the first three digits of the error and refer
to the Report Code in the following table. The fourth digit is represented by an
"X" because the number is irrelevant to the analysis.
Table F-1. Failures and Suggested Actions
Report Code
(Red LED blink pattern)
Failure Reason
Suggested
Action
ASIC CPU Subsystem Error
See action 1
1111
FLASH-ROM Error
See action 2
211X
DRAM Error
See action 3
311X
LAN Interface Error
See action 1
411X
RS-232 Interface Error
See action 1
511X
PCI Interface Error
See action 1
611X
ICMB Error
See action 1
LED on continuously
The "X" in the report code represents a possible number between 1 and 9 and is
not significant.
Suggested Actions
The following remedies refer to the Suggested Actions listed in the last column of
Table F-1 above.
Action 1: First verify the fault. Disconnect the AC/DC adapter from the
card and cycle power at the server to restart HP TopTools Remote Control.
If the same error is reported again, call your local support center.
92
Appendix F
LED Codes
Action 2: The card firmware may be corrupted and require updating. You
may either use the firmware image that came with the card on the HP
NetServer Navigator CD, or you may download the latest firmware update
image from the HP NetServer BBS or web site (see Technical Support in
Appendix H). This image should be copied to your TFTP server (to use the
TFTP software, refer to Appendix C). If you are unable to complete this
procedure, call your local support center.
Action 3: Call your support center. If you need to call your local support
center, make sure that you have HP TopTools Remote Control product
information on hand including serial and version number. Also be sure to
note the relevant LED code and description.
93
G Keyboard Layouts
The HP TopTools Remote Control allows an administrator to select a keyboard
layout that matches the server keyboard. With the proper keyboard layout, HP
TopTools Remote Control is able to correctly interpret keystrokes sent to the
server keyboard. HP TopTools Remote Control includes support for France, Italy,
Germany, Spain, United Kingdom, and United States keyboards.
The graphics below provide layouts for each of the keyboards supported by the HP
TopTools Remote Control. If you are using an unsupported keyboard, you can
map keystrokes by pressing the key on your keyboard that corresponds to the
location of the key on the configured keyboard layout.
95
Appendix G
96
Keyboard Layouts
H Software License, Warranty,
Regulatory and Support
Hardware Product Limited Warranty
Hewlett-Packard Hardware Accessories
HP warrants this HP NetServer Hardware Accessory against defects in material
and workmanship under normal use, for a period of one year. The warranty
commences on receipt of this product by Customer from HP or Reseller. If HP or
Reseller receives notice of such defects during the warranty period, HP or Reseller
will either, at its option, repair or replace products that prove to be defective.
An HP NetServer Hardware Accessory is an HP hardware product, specifically
designated for use with NetServers, that is added on or integrated into an
NetServer in order to provide higher performance, capacity, or increased
capability; and is listed as a product in HP's Corporate Price List. Upon
installation inside a NetServer, the NetServer Hardware Accessory carries a oneyear Return-to-HP warranty or the remainder of the warranty period for the
original NetServer in which it is installed, whichever is longer.
Should HP or Reseller be unable to repair or replace the hardware accessory
within a reasonable amount of time, Customer's alternate remedy shall be a refund
of the purchase price upon return of the hardware accessory product.
On-board Battery
• The battery on board the HP TopTools Remote Control card is a
customer-replaceable consumable and is not covered under this warranty.
Software Product Limited Warranty
Ninety-Day Limited Software Warranty
HP warrants for a period of ninety (90) days from the date of the purchase that the
software product will execute its programming instructions when all files are
properly installed. HP does not warrant that the operation of the software will be
uninterrupted or error free. In the event that this software product fails to execute
its programming instructions during the warranty period, Customer's remedy shall
be a refund or repair. Should HP be unable to replace the media within a
97
Appendix H
Software License, Warranty, Regulatory and Support
reasonable amount of time, Customer's alternate remedy shall be a refund of the
purchase price upon return of the product and all copies.
Removable Media
HP warrants the removable media, if supplied, upon which this product is recorded
to be free from defects in materials and workmanship under normal use for a
period of ninety (90) days from the date of purchase. In the event the media prove
to be defective during the warranty period, Customer's remedy shall be to return
the media to HP for replacement. Should HP be unable to replace the media within
a reasonable amount of time, Customer's alternate remedy shall be a refund of the
purchase price upon return of the product and destruction of all other nonremovable media copies of the software product.
Notice of Warranty Claims
Customer must notify HP in writing of any warranty claim not later than thirty (30)
days after the expiration of the warranty period.
Limitation of Warranty
HP makes no other express warranty, whether written or oral, with respect to this
product. Any implied warranty of merchantability or fitness for a particular
purpose is limited to the 90-day duration of this written warranty. Some states or
provinces do not allow limitations on how long an implied warranty lasts, so the
above limitation or exclusion may not apply to you.
This warranty gives specific legal rights, and you may also have other rights that
vary from state to state, or province to province.
Limitation of Liability and Remedies
The remedies provided above are Customer's sole and exclusive remedies. In no
event shall HP be liable for any direct, indirect, special, incidental, or
consequential damages (including lost profit) whether based on warranty, contract,
tort, or any other legal theory. Some states or provinces do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
Obtaining Warranty Service
You may obtain Warranty service from your Authorized HP Reseller or HP Sales
and Service Office.
Consumer transactions in Australia and the United Kingdom: The disclaimers and
limitations above shall not apply and shall not affect the statutory rights of
a Consumer.
98
Appendix H
Software License, Warranty, Regulatory and Support
HP Software License Agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP
SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE
SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE
TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY
RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS
BUNDLED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE
UNUSED PRODUCT FOR A FULL REFUND.
HP Software License Terms
The following License Terms govern your use of the accompanying Software
unless you have a separate written agreement with HP.
License Grant. Hewlett-Packard grants the Customer a license in the software,
subject to the following:
Use. "Use" means storing, loading, installing, executing or displaying the
Software. You may not modify the Software or disable any licensing or control
features of the Software. The software is supplied with your HP NetServer system
and resides on the HP NetServer Navigator CD. The software consists of two
pieces: the Server software and the Remote Client communications software.
• The Server software (which includes utilities, and Symantec's
pcAnywhere product supplied by HP) may be used on one HP NetServer
system that includes the HP TopTools Remote Control card. Additional
licenses for pcAnywhere must be purchased from Symantec in order to
install it on other HP NetServer systems.
• The Remote Client communications software (Symantec's pcAnywhere
product supplied by HP) may be used on one remote personal computer
workstation. Additional licenses for pcAnywhere must be purchased from
Symantec in order to install it on other personal computer workstations.
Ownership. The Software is owned and copyrighted by HP or its third party
suppliers. Your license confers no title or ownership in the Software and is not a
sale of any rights in the Software. HP's third party suppliers may protect their
rights in the event of any violation of these License Terms.
Copies and Adaptations. You may only make copies or adaptations of the
Software for archival purposes or when copying or adaptation is an essential step
in the authorized Use of the Software. You must reproduce all copyright notices in
the original Software on all copies or adaptations. You may not copy the Software
onto any public network.
No Disassembly or Decryption. You may not disassemble or decompile the
Software unless HP's prior written consent is obtained. In some jurisdictions, HP's
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Software License, Warranty, Regulatory and Support
consent may not be required for limited disassembly or decompilation. Upon
request, you will provide HP with reasonably detailed information regarding any
disassembly or decompilation. You may not decrypt the Software unless
decryption is a necessary part of the operation of the Software.
Transfer. Your license will automatically terminate upon any transfer of the
Software. Upon transfer, you must deliver the Software, including any copies and
related documentation, to the transferee. The transferee must accept these License
Terms as a condition to the transfer.
Termination. HP may terminate your license upon notice for failure to comply
with any of these License Terms. Upon termination, you must immediately destroy
the Software, together with all copies, adaptations and merged portions in any
form.
Export Requirements. You may not export or re-export the Software or any copy
or adaptation in violation of any applicable laws or regulations.
U.S. Government Restricted Rights. The Software and any accompanying
documentation have been developed entirely at private expense. They are
delivered and licensed as "commercial computer software" as defined in DFARS
252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991) or DFARS
252.227-7014 (Jun 1995), as a "commercial item" as defined in FAR 2.101(a), or
as "Restricted computer software" as defined in FAR 52.227-19 (Jun 1987) (or
any equivalent agency regulation or contract clause), whichever is applicable. You
have only those rights provided for such Software and any accompanying
documentation by the applicable FAR or DFARS clause or the HP standard
software agreement for the product involved.
Notice for USA
FCC Radio Frequency Emissions Statements
For Products Labeled "Class B"
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
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Software License, Warranty, Regulatory and Support
can be determined by turning the equipment off and on, the user is encouraged to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Hewlett-Packard's system certification tests were conducted with HP-supported
peripheral devices and HP shielded cables, such as those you receive with your
computer. Changes or modifications not expressly approved by Hewlett-Packard
could void the user's authority to operate the equipment. Cables used with this
device must be properly shielded to comply with the requirements of the FCC.
For Products Labeled "Class A" LAN Connection
This equipment has been tested and found to comply with the limits for Class A
digital devices, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with
the instructions manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user is required to correct the interference at their
own expense.
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Software License, Warranty, Regulatory and Support
DECLARATION OF CONFORMITY
per ISO/IEC Guide 22 and EN 45014
Manufacturer's Name:
Manufacturer's Address:
Hewlett-Packard Company
10955 Tantau Avenue
Cupertino, CA 95014 USA
declares, that the product
Product Name:
Model(s):
Product Options:
HP TopTools Remote Control Card
P1218A
ALL
conforms to the following Product Specifications:
Safety:
EMC:
IEC 950-1:1991 + A1+A2+A3+A4 / EN 60950-1:1992 + A1+A2+A3+A4+A11
EN 55022: 1998/CISPR 22:1997, Class A, Rad. & Cond. Emissions
IEC 801-2:1991, 4 kV CD, 8 kV AD
IEC 801-3:1992, Radiated Immunity: 3V/m
IEC 801-4:1988, Fast Transients: 0.5 kV, 1 kV
EN 61000-3-2: 1995, Harmonic Current
EN 61000-3-3: 1995, Voltage Fluctuation/Flicker
EN 55024: 1998/CISPR 24: 1997 IT Immunity
EN 61000-4-2: 1995/IEC 61000-4-2: 1995 ESD, 4 kV CD, 8kV AD
EN 61000-4-3: 1996/IEC 61000-4-3: 1995 Rad. Imm., 3V/m
EN 61000-4-4: 1995/IEC 61000-4-4: 1995 FT/B, 1 kV power line, 0.5 kV signal line
EN 61000-4-5: 1995/IEC 61000-4-5: 1995 Surge, 1 kV l-l, 2 kV l-g, 1 kV signal line
EN 61000-4-6: 1995/IEC 61000-4-6: 1996 Cond. Imm., 3V
EN 61000-4-11: 1994/IEC 61000-4-11: 1994 Volt Dips, Interr., Volt Var.
Supplementary Information:
1) During the measurements against EN55022, the I/O ports were terminated with their nominal impedance, the RS 232 and
LAN connection was terminated with the HP cable.
2) When the product is connected to other devices, the user must ensure that the connecting cables and the other devices are
adequately shielded to prevent radiation.
The product herewith complies with the requirements of the following directives and carries the CE marking accordingly:
- EMC Directive 89/336/EEC
- Low Voltage Directive 73/23/EEC
Cupertino, August, 2000
Regulatory Engineering Manager
North American Contact:
Hewlett-Packard Company Product Regulations Manager
3000 Hanover Street
Palo Alto, CA 94304
650-857-1501
European Contact: Your local Hewlett-Packard Sales and Service Office or
Hewlett-Packard GmbH,
Department HQ-TRE
Herrenberger Straße 130
D-71034 Böblingen
(FAX: + 49-7031-143143)
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Software License, Warranty, Regulatory and Support
Technical Support
During the warranty period, telephone technical support is available to assist with
setup, configuration, startup, and troubleshooting of your hardware product.
Prior to calling HP or Reseller, please follow this checklist. This will allow HP or
Reseller to assist you more quickly and efficiently.
1. Consult the documentation provided with your product to assure that your
system features are properly configured.
2. Execute the diagnostics provided and record the information. Consult the
accompanying documentation for instructions.
3. Record the following information:
à
Product model name and number
à
Product serial number
à
Applicable error messages from system or diagnostics
à
Applicable hardware driver revision levels
à
Add-on cards or hardware
à
Third-party hardware or software
à
Operating system type and revision level
Most of this information can be obtained by using HP TopTools.
U.S. and Canada
For hardware service and telephone support, contact either:
• A participating Reseller
or
• HP Customer Support Center (Colorado): 970-635-1000
Europe
For hardware service and telephone support, contact either:
• A participating Reseller
or
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• HP Customer Support Center (Netherlands):
Austria:
0660 6386
Netherlands:
020 6068751
Belgium
(Dutch):
02 626 8806
Norway:
22 11 6299
Belgium
(French):
02 626 8807
Portugal:
01 441 7199
Denmark:
3929 4099
Spain:
902 321 123
Finland:
02 03 47 288
Sweden:
08 619 2170
France:
01 43 62 3434
Switzerland:
084 880 1111
Germany:
0180 525 8143
United
Kingdom:
0171 512
5202
Ireland:
01 662 5525
International
(English):
44 171 512
5202
Italy:
02 2 641 0350
Other Countries
For hardware service, contact your local Reseller or HP sales office. For telephone
support, contact your Reseller.
Using Other Information Services
• Internet WWW:
http://www.hp.com/netserver/support/
• Internet FTP:
ftp://ftp.hp.com/pub/servers/
• CompuServe:
GO HPPC
104
Index
A
AC/DC Adapter
connecting optional adapter, 20
acronyms, 8
Agents, NetServer, 13
audience, 9
Automatic Server Restart (ASR), 11
Automatic server shutdown, 11
B
Battery disposal, 89
Battery operation, 87
cabling configuration, 17
charging, 88
life expectancy, 89
limited card function when running
on low battery, 88
mounting the battery pack, 16
shutting down the board, 87
Battery replacement, 89
BIOS
setup program, 24
updating the system, 16
C
Configurable options in web interface,
35
configuration
HP TopTools Remote Control card,
24
IP Address, 25
LAN, 25
pcAnywhere on the server, 43
pcAnywhere remote client software,
46
PPP, 26
remote boot, 27
remote client using LAN, 28
remote client using PPP, 29
console redirection, 9
D
defaults, resetting the user database to,
56
DHCP support, 12
DHCP, using, 26, 54
diagnostics, 11
Diagnostics, 11
Dialback described, 10
dialback modem settings, 30
documentation included, 8
DOS file transfer, 11
E
environmental monitoring, 10
error codes, 57
Ethernet settings, 26
Event Codes, 57
event notification, 11
external modem connection, 29
F
features, 9
functions, 9
G
graceful shutdown, 9
H
Hardware
setting up, 15
how Remote Control works, 6
HP TopTools Remote Control card
web interface, 37
HP TopTools Remote Control Card
configuring, 24
connecting the I2C cable, 18
features, 9
105
Index
how it works, 6
installing, 19
overview, 5
preparing the card, 16
remote login, 35
setting up, 15
technical specifications, 85
troubleshooting, 51
verifying installation, 21
HP TopTools Remote Control features
Automatic Server Restart, 11
automatic server shutdown, 11
console redirection, 9
diagnostics, 11
dialback, 10
DOS file transfer, 11
logging server events, 10
memory diagnostics, 11
on-board processor, 9
PCI bus efficiency, 10
PCI bus utilization, 10
remote environmental monitoring, 10
remote management security, 10
remote server configuration, 10
remote server reset, 9
server event notification, 11
server performance monitoring, 10
upgradeable firmware, 12
I
I2C cable
connecting to the card, 18
connecting to the server, 19
I2C defined, 8
Installation
hardware, 15
Quick Start, 1
server software for Windows NT, 42
installing
HP TopTools Remote Control card,
19
I2C cable, 18
power control cable, 20
106
interference, 101
IP address
unique for the card, 25
IPMB/IPMI defined, 8
K
keyboard layouts, 95
L
LAN configuration, 25
IP Address, 25
using DHCP, 26, 54
LAN connection, 28
LAN port, setting full duplex support,
26
LAN port, speed setting, 26
LEDs, 91
failure codes, 92
suggested actions, 92
verifying card installation, 22
license information, 97
logging server events, 10
login
resetting the login name and
password to the factory defaults,
56
M
modems
recommended, 71
N
Netscape, resizing frames, 14
NetServer SNMP agents, 13
O
on-board processor, 9
overview, 5
P
package contents, 7
Paging
Troubleshooting, 51
password
Index
resetting to the factory defaults, 56
pcAnywhere
be a host pc, 43
client side toolbar, 47
configuring on the server, 43
configuring remote client software,
46
overview, 41
remote client software installation, 45
server installation, 42
pcAnywhere documentation, 8
PCI bus efficiency, 10
PCI bus utilization, 10
performance monitoring, 10
Power control cable
installing, 18, 20
PPP
definition, 8
PPP configuration, 26
PPP defined, 8
Q
Quick Start, 1
R
Remote boot
configuring the NetServer, 77
Remote boot configuration, 27
remote boot image, 11
remote client
LAN configuration, 28
PPP configuration, 29
Remote Client
terminal emulation using Windows
NT, 45
Remote connection
external modem, 29
Remote Console Redirection
setting up with pcAnywhere, 41
remote control features, 9
remote environmental monitoring, 10
remote login, 35
remote management security, 10
remote server configuration, 10
remote server reset, 9
requirements
HP TopTools Remote Control Card,
12
Remote Card Remote Client, 13
web browsers, 14
S
safety
hazardous voltages, 19
security features, 10
Self test, 22
server performance monitoring, 10
Setting Up
HP TopTools Remote Control Card,
15
LAN connection, 28
remote connection, 23
SNMP support, 12
support information, 97
system requirements, 12
T
technical specifications, 85
technical support, 103
Temperature emergency shutdown, 11
TFTP
installing, 73
overview, 73
remote boot feature, 76
requirements, 75
updating firmware, 75
using, 73
TFTP defined, 9
TopTools Device Manager, integration
with, 12
TopTools Remote Control Card
limited card function when running
on low battery, 88
troubleshooting, 51
Troubleshooting
installation, 51
107
Index
Notification, 51
Paging, 51
remote client, 54
TAP event codes, 52
U
upgradeable firmware, 12
V
verifying card installation, 21
Voltage emergency shutdown, 11
108
W
warranty information, 97
web browser
supported, 14
web interface, 5, 37
logging in, 35
online help, 39
using, 38
Web interface
configurable options, 35
Windows NT server
terminal emulation installation, 42
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