HP TopTools Remote Control Remote Server Management Card Uživatelská příručka
Mainos
Mainos
HP TopTools
Remote Control
User Guide
HP Part Number D6028-90004
Printed June 1999
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett-Packard.
This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.
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Windows and Windows NT are trademarks of Microsoft Corporation. Netscape and
Netscape Navigator are registered trademarks of Netscape Communications Corporation in the United States and other countries. Novell and NetWare are registered trademarks of
Novell, Inc. Pentium is a registered trademark of Intel Corporation. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open
Company Limited. pcANYWHERE32 is a trademark of Symantec Corporation.
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Hewlett-Packard Company
Network Server Division
Technical Communications/MS 45SLE
10955 Tantau Avenue
Cupertino, CA 95014-0770, USA
© Copyright 1999, Hewlett-Packard Company.
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Contents
1 Quick Start ................................................................................................... 1
2 Introducing HP TopTools Remote Control ................................................ 5
How HP TopTools Remote Control Works..................................................... 6
Package Contents ......................................................................................... 7
Documentation .............................................................................................. 8
Acronyms .................................................................................................. 8
Who Should Use This Guide ......................................................................... 9
HP TopTools Remote Control Features and Functions .................................. 9
HP TopTools Remote Control System Requirements .................................. 12
Minimum Server Requirements ............................................................... 12
Minimum Remote Client Requirements ................................................... 13
Supported Web Browsers........................................................................ 14
3 Hardware Installation and Configuration ................................................. 15
Verifying and Updating the Server’s System BIOS....................................... 16
Preparing the HP TopTools Remote Control Card ....................................... 16
Mounting the Battery Pack....................................................................... 16
Connecting the I
2
C Cable to the Remote Control Card............................. 18
Installing the TopTools Remote Control Card in the Server ......................... 19
Connecting the I
2
C Cable to the Server ................................................... 19
Connecting an Optional AC/DC Adapter ...................................................... 20
Verifying Card Installation............................................................................ 21
Self Test Power Up Sequence................................................................. 22
4 Setting Up the Remote Connection.......................................................... 23
Running the HP TopTools Remote Control BIOS Setup Program ................ 24
LAN Configuration ................................................................................... 25
PPP Configuration................................................................................... 26
Remote Boot Configuration ..................................................................... 27
Firmware Update Configuration ............................................................... 27
Setting Up a LAN Connection ...................................................................... 28
Remote Client Configuration (LAN) ......................................................... 29
Setting Up to Use an External Modem ......................................................... 29
Remote Client Configuration (PPP/Dial-Up Networking) .......................... 30 iii
Contents
5 Logging In and Using the HP TopTools Remote Control Web Interface 35
Logging In to HP TopTools Remote Control................................................. 36
Using the HP TopTools Remote Control Web Interface ............................... 38
6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32 . 41
Installing pcANYWHERE32 on the Server ................................................... 42
Installing pcANYWHERE32 Server Software........................................... 42
Configuring pcANYWHERE32 Server Software....................................... 43
Installing pcANYWHERE32 on the Remote Client ....................................... 45
Installing pcANYWHERE32 Remote Client Software............................... 46
Configuring pcANYWHERE32 Remote Client Software........................... 46
Using NT Graphics Console Redirection...................................................... 49
7 Troubleshooting........................................................................................ 51
Problems with Installation ............................................................................ 51
Paging......................................................................................................... 51
Remote Client ............................................................................................. 54
A Event Codes .............................................................................................. 57
B Recommended Modems ........................................................................... 71
Getting the Latest Recommended Modems List....................................... 72
C Installing and Using TFTP ........................................................................ 73
Overview: What Is TFTP? ....................................................................... 73
TFTP Requirements ................................................................................ 75
Starting the TFTP Server ........................................................................ 75
Updating HP TopTools Remote Control Firmware ................................... 75
Using the HP TopTools Remote Control Remote Boot Feature................ 77
D Technical Specifications........................................................................... 85
E Battery Operation ...................................................................................... 87
Safety...................................................................................................... 87
Shutting Down the Card to Conserve Battery Power ................................ 87
Charging ................................................................................................. 87
Battery Initialization ................................................................................. 88
Life Expectancy....................................................................................... 88
Replacement ........................................................................................... 89
Battery Disposal ...................................................................................... 89
F LED Codes ................................................................................................. 91 iv
Contents
Failure Codes.......................................................................................... 92
G Keyboard Layouts ..................................................................................... 95
H Software License, Warranty, Regulatory and Support ............................ 97
Hardware Product Limited Warranty ............................................................ 97
Software Product Limited Warranty ............................................................. 97
HP Software License Agreement ................................................................. 99
Notice for USA ...........................................................................................100
FCC Radio Frequency Emissions Statements ........................................100
Technical Support ......................................................................................103
U.S. and Canada....................................................................................103
Europe ...................................................................................................104
Other Countries ......................................................................................104
Index..............................................................................................................105
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1 Quick Start
This chapter provides a quick overview of the steps required for setting up and using HP TopTools Remote Control. If you have experience setting up computer hardware and software, you can use the following section as a brief installation guide. Before installing the HP TopTools Remote Control PCI card, you must already have completed initial installation and configuration of your HP
NetServer. For a brief overview of how HP TopTools Remote Control works, see
Figure 2-1 before proceeding.
Before you begin, review the "HP TopTools Remote Control System
Requirements" section of Chapter 2.
Battery pack
Diagnostic LEDs
Battery pack connector
RS-232
Connector
5 volt DC input
LAN LEDs
LAN Connector connector to system
Figure 1-1. HP TopTools Remote Control PCI Card Connectors
Verify that the server BIOS is compatible with HP TopTools Remote Control:
1. Insert the HP NetServer Navigator CD supplied with HP TopTools
Remote Control in the NetServer’s CD-ROM drive and reboot. The
Navigator CD boots and automatically verifies that the system BIOS and firmware are compatible with HP TopTools Remote Control.
2. If the BIOS or firmware is out of date or otherwise incompatible, it is automatically updated.
3. Remove the HP NetServer Navigator CD and reboot the system.
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Chapter 1 Quick Start
Install and set up hardware at the server (see Chapter 3 for detailed instructions):
1. Mount the battery pack on the HP TopTools Remote Control PCI card and connect the battery cable to the battery pack connector (see Figure 1-1).
2. Connect one end of the supplied I
2
C/IPMB cable to the connector on the
HP TopTools Remote Control card.
3. Install the HP TopTools Remote Control card in one of the server’s free
PCI slots.
NOTE HP does not support installations of the HP TopTools Remote
Control card in systems that do not include the I
2
C/IPMB management bus feature. HP NetServers such as the LC 3 and
LH 3 include this feature. If you don’t have one of these systems, refer to your system documentation for more information.
4. Connect the free end of the I
2
C/IPMB cable to the I
2
C/IPMB management bus connector on the server’s system board. The connector is keyed and color coded.
5. If applicable, plug in the optional 5-volt AC/DC power adapter to the connector on the card’s bracket. Plug the AC/DC adapter power cord into a wall outlet or uninterruptible power supply.
Set up the remote connection (see Chapter 4 for detailed instructions):
1. Set up the LAN or modem connection that allows the HP TopTools
Remote Control card to communicate with a remote client:
◊ For a LAN connection: Connect your dedicated 10Base-T compatible
LAN line to the card’s RJ-45 LAN connector.
◊ For a modem connection: Connect a serial modem cable (not provided) to the card’s serial port and connect the other end to an external modem.
2. Boot the server. During Power-On Self-Test, when prompted, press F3 to enter the HP TopTools Remote Control BIOS setup program.
◊ If you plan on connecting to the TopTools Remote Control card via
the LAN: Define card’s TCP/IP properties (either use a unique IP
Address for the card, Subnet Mask, and Gateway, or enable DHCP and have your DHCP server assign these addresses for you).
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Chapter 1 Quick Start
◊ If you plan on connecting to the TopTools Remote Control card via
modem: Define the card’s PPP settings (modem initialization string,
IP Address, Subnet Mask). Typically, you would leave the PPP IP
Address and PPP Subnet Mask at the factory defaults since your PPP connection does not interact with the site network.
3. Save the configuration and exit.
4. At a remote client running Microsoft Windows NT 4.0 or 95:
If you plan to connect to the HP TopTools Remote Control card via the LAN:
◊ Verify that the client has TCP/IP software is installed and it is properly configured for your LAN (client’s IP Address, Subnet Mask, and Gateway) by checking the TCP/IP protocol properties from the
Network program in the Control Panel.
◊ Verify your client’s browser’s proxy settings. If your site uses a proxy server, enter the IP address of the TopTools Remote Control card in the browser’s exceptions list to bypass it. If you are using DHCP, reboot the server and run TopTools Remote Control BIOS setup program to see the assigned IP address.
And/or:
If you plan to connect to the HP TopTools Remote Control card via modem (PPP):
Verify your client’s PPP settings. Double-click the "My Computer" icon on your desktop and then double-click Dial-up Networking. Add an entry and define its properties (modem, initialization string, server PPP and TCP/IP setup, login script). If you wish to use server dialback, you may configure it via the TopTools Remote Control web interface after you first login.
5. Make your first remote connection using HP TopTools Remote Control’s web interface (see next section).
Make your first remote connection (see Chapter 5 for detailed instructions):
From the remote client, connect to HP TopTools Remote Control via LAN or modem connection.
1. If you are using a modem (PPP) at the remote client (proceed to step 2 if you are not), make your connection using the Dial-Up Networking program. Once your connection has been established, proceed to step 2.
2. At the remote client, start your web browser software.
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Chapter 1 Quick Start
3. Enter the URL address of the HP TopTools Remote Control card, which should be one of the following:
◊ If connecting via LAN, enter either the card’s IP address (for example: http://xxx.xxx.xxx.xxx/), or a host name, if one has been assigned to the HP TopTools Remote Control card in your DNS server (for example: http://cardname.companyname.com).
◊ If connecting via modem, enter the card’s PPP IP-address that you entered when you ran the HP TopTools Remote Control BIOS setup
(for example: http://xxx.xxx.xxx.xxx/).
Once you are connected, the TopTools Remote Control Identity page is displayed in your browser window (see Figure 5-1).
4. Click the Configuration Tab. The login prompt is displayed.
5. In the User Name field, enter a valid administrator name. For your first login, the factory default name is ADMIN.
6. At the password prompt, enter the password that belongs to the administrator name. For your first login, the factory default password is
ADMIN.
NOTE The user ID and the access password for HP TopTools Remote
Control software are case sensitive. To avoid a potential security breach allowing someone to log in using the defaults, your first task should be to set up an administrator for the card. Under Configuration|User, create a new user assigned to the "Administrator" group and assign a new password. Then delete the default ADMIN user account.
7. Once logged into the HP TopTools Remote Control web interface, create your user groups and set your communication and notification preferences. If you have HP TopTools Device Manager, you can perform some administration actions on multiple cards at once. See online help for details (click the "?" button in the upper right corner of the browser window).
You are now logged on to HP TopTools Remote Control. For a description of features, see the section, "HP TopTools Remote Control Features and Functions," in Chapter 2.
4
2 Introducing HP TopTools Remote
Control
HP TopTools Remote Control combines an intelligent PCI card and integrated software that provides powerful remote server management. Management capabilities include server status monitoring, configurable event notification, and diagnostic features. The card’s remote management capabilities are accessed using standard web browser software. HP TopTools Remote Control consists of:
•
The HP TopTools Remote Control card. A PCI card that plugs into your HP NetServer. It includes an independent processor and draws power from the server’s PCI bus. If necessary, however, the card can also draw power from an on-board battery pack, or from an optional external
AC/DC power adapter. These features allows remote access to the server via HP TopTools Remote Control that is independent of the server’s operating status.
•
A comprehensive management application stored in the board’s
firmware. Using this software, HP TopTools Remote Control provides remote server control and management. Access to Intelligent Platform
Management Bus (IPMB) located on the server provide for monitoring, server power control and diagnostic features.
NOTE To provide complete independence of the server’s Network
Operating System, HP TopTools Remote Control is accessed and controlled via a separate and independent communication interface (LAN or RS-232) built onto the product’s PCI card.
The card does not provide direct control from the hosting server.
•
A platform-independent web-based graphical user interface. The HP
TopTools Remote Control web interface allows users to connect to the card in the server and, using a standard web browser, run the stored management application. Access to card functions may be controlled by specifying user access privileges.
Note that using a "web" interface does not mean that the card may be accessed by anyone on the Internet. Your company’s firewall and proxy servers prevent outside access to your local network or intranet. The
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Chapter 2 Introducing TopTools Remote Control
TopTools dialback capability also provides extra security when communicating with the card via a dial-up modem.
How HP TopTools Remote Control Works
HP TopTools Remote Control operates independent of the server. It has its own processor chip, a serial and LAN port, and interface. These are completely separate from the server and the server’s Network Operating System (NOS). The benefit to network administrators is comprehensive remote server management, even in the event of a downed server. Thus, HP TopTools Remote Control frees system administrative staff from direct round-the-clock server monitoring.
When HP TopTools Remote Control detects a problem, it immediately notifies the assigned administrator by sending a notification message that identifies the server and the nature of the problem using one or more of the following methods:
•
E-mail (server ID and short text message identifying the problem)
•
Numeric page (server ID and five-digit event code)
•
Alphanumeric page (server ID and short text message identifying the problem)
Regardless of location, an administrator can log in to the server using a standard web browser and run HP TopTools Remote Control software to identify and, in many cases, correct server problems. See Figure 2-1.
Chapter 2
When a notification-enabled event occurs, HP TopTools
Remote Control sends a page or email to the configured user.
Introducing TopTools Remote Control
PPP
User receives an email or a page
(shown below) that identifies the server and the event code that triggered the notification.
19010 90021 Memory error
5-digit
Server ID
5-digit code identifies event
Text description
(if using a TAP pager)
0211 TEMP W
LAN
User connects to HP TopTools
Remote Control from a LAN or PPP connected remote client to obtain more information and run diagnostics.
Figure 2-1. HP TopTools Remote Control Management Process
Package Contents
Your HP TopTools Remote Control product contains the following:
•
An HP TopTools Remote Control PCI card
•
A battery pack (including plastic fastening darts)
•
An HP NetServer Navigator CD
•
An I
2
C/IPMB cable kit
NOTE An optional AC/DC adapter for the HP TopTools Remote
Control card (HP part number D6138A) is available from your authorized HP dealer. HP recommends use of the adapter when you want to extend the card’s remote power on feature beyond the limits of the battery pack’s capability (30 to 60 minutes).
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8
Chapter 2 Introducing TopTools Remote Control
Documentation
HP TopTools Remote Control includes the following documentation:
•
This guide, which describes how to install the HP TopTools Remote
Control and set it up to communicate with the server.
•
HP TopTools Remote Control online help, which describes all aspects of the user interface including how to use HP TopTools Remote Control to manage your network server.
• pcANYWHERE32 online documentation. The complete pcANYWHERE32
User Guide is in Adobe Acrobat PDF format on the HP NetServer
Navigator CD in the \util\pca32\xx\ subdirecory (where xx represents a two letter abbreviation for your local language).
•
The HP TopTools Remote Control README file located in the \ttrc\us directory of the HP NetServer Navigator CD, provides up-to-date information that became available after this guide was printed.
Acronyms
The following acronyms designate hardware and software components that are associated with HP TopTools Remote Control installation or usage. You will encounter these acronyms throughout this user guide.
•
DHCP: The Dynamic Host Configuration Protocol provides a mechanism through which computers using TCP/IP can obtain protocol configuration parameters automatically through the network.
•
I
2
C: Inter-Integrated Circuit bus. A multi-master, two-wire, serial bus used as the basis for the Intelligent Platform Management Bus.
•
IPMB: Intelligent Platform Management Bus. Name for the architecture, protocol, and implementation of the industry-standard server management bus that interconnects the server’s system board and chassis instrumentation electronics. TopTools Remote Control connects to the
IPMB via the I
2
C cable, thus providing access to the server’s event log, system sensors and the server’s front panel and reset controls.
•
PPP: Point-to-Point Protocol. A standardized network protocol for dial-up network connectivity.
Chapter 2 Introducing TopTools Remote Control
•
TFTP: Trivial File Transfer Protocol. This file transfer protocol allows
PUT and GET operations with absolute file names and does not require user authentication. TopTools remote control uses TFTP to implement firmware updates and remote boots.
Who Should Use This Guide
This guide is designed for system administrators and people who are familiar with installing, managing, and troubleshooting servers on a network. It assumes that you’re knowledgeable about using operating systems such as Microsoft
Windows 95 and NT, using web browsers such as Microsoft Internet Explorer and Netscape Communicator, and installing software and hardware in PC systems.
HP TopTools Remote Control Features and
Functions
HP TopTools Remote Control provides a wealth of server management features that make it a powerful remote management tool. HP TopTools Remote Control works independently of the server’s state and network operating system. An onboard, web-based user interface is accessed via communications ports (for modem or LAN) that are functionally independent from the HP NetServer on which the
HP TopTools Remote Control card is installed.
An on-board battery or an optional external AC/DC power adapter keeps HP
TopTools Remote Control functional even if the server loses power.
For security reasons, access privileges are mapped to user groups. In the following chapters, all features and functions are described from an administrator’s point of view. However, subsets of the HP TopTools Remote
Control features and functions are also available for use by operators and users.
Remote Control
Remote server console redirection. An administrator at a remote client
(connected to the server via a modem and or LAN) can view the server console screen and take control of the keyboard , performing operations as if seated at the server. HP TopTools Remote Control supports character-based server console screens. Windows NT graphics console redirection is supported using Symantec’s pcANYWHERE32 software (included on the HP NetServer Navigator CD).
Remote access to server power functions. An administrator at a remote client has virtual control of the server’s power states. He or she can reset the server with
9
Chapter 2 Introducing TopTools Remote Control a graceful shutdown (if the NetServer SNMP agent software is installed), a reboot, or a complete power cycle. An administrator can also remotely power off the server if, for example, there has been a critical hardware failure. If text remote control is enabled during server reboot, the actual bootup screens can be viewed at a remote site.
Remote configuration. An administrator at a remote client can reconfigure HP
TopTools Remote Control and change features such as notification actions. An administrator can also change user and administrator permissions without having to be at the server.
Management and Security
Remote management security. An administrator can assign access for up to 16 users, providing them with individual login identification, encrypted password and privileges. User privileges define the right to perform a specific action (for example, powering down the server). Use management can thus be set up by an administrator at a remote site without compromising network security. The
TopTools Remote Control login procedure is protected so that the password is not sent across the LAN.
Dialback option. If a user is using modem communications, the HP TopTools
Remote Control card may be configured for dialback. Dialback authorization requires the user’s ID. If the ID matches an entry in the user database, HP
TopTools Remote Control initiates an automatic call-back via the external modem connected to the card.
Server Performance Monitoring
HP TopTools Remote Control monitors I/O performance by gathering statistics on PCI bus usage. The following server operations and conditions are monitored:
•
Bus utilization. The ratio of use to total PCI cycles. This is an indicator of the server’s I/O load.
•
Bus efficiency. The ratio of the amount of data transferred (throughput) to total PCI data transfer capacity. This is an indicator of how effectively the server’s PCI devices are using the bus.
HP TopTools Remote Control monitors the following conditions:
Environment monitoring. HP TopTools Remote Control displays sensor values for each sensor in the server. These include sensors for voltages, temperatures, and fan speed.
Logging of server events. HP TopTools Remote Control displays the server’s
System Event Log (SEL) information for viewing by an administrator at a remote
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Chapter 2 Introducing TopTools Remote Control client. This is the same event log available via TopTools when the server is online.
Event notification. HP TopTools Remote Control notifies designated users when an event occurs that has been specified for notification. Using Remote Control notification, an administrator’s valuable time is freed from constant surveillance of the server, and server downtime is kept to a minimum. HP TopTools Remote
Control can send notification via email using the Simple Mail Transfer Protocol
(SMTP), numeric pager, or alphanumeric pager using the Telocator
Alphanumeric Protocol (TAP). An administrator can define the notification path and enable or disable paging for any event group.
TAP paging allows the HP TopTools Remote Control to send meaningful text notifications to designated pagers. If your mobile phone service provider supports the TAP protocol, you can use HP TopTools Remote Control to send Short
Message Service (SMS) notifications up to 160 characters in length to your mobile phone.
Diagnostics
Memory diagnostics. If enabled, this function reads continuously through the complete memory range at a defined maximum performance impact. Single bit errors are logged and a session count is calculated.
Last screen before Automatic Server Restart (ASR). If the NetServer SNMP agents software is installed, HP TopTools Remote Control automatically captures a snapshot of the server’s screen (blue screen on Windows NT servers) upon an
ASR event, preserving error messages or other screen activity that appeared before restart. An administrator can view the snapshot from a remote client and use the screen contents to troubleshoot server problems.
Other Features
Automatic server shutdown on voltage or temperature emergencies. The HP
TopTools Remote Control card can be configured to automatically shut down your server if it detects an over-voltage or over-heating condition.
Remote floppy boot of the server. For remote reboot, HP TopTools Remote
Control allows an administrator to specify a boot floppy image file located on a
TFTP server (see Appendix C for details). The HP NetServer in which the HP
TopTools Remote Control card is installed automatically fetches this boot image after a reset operation and executes the new boot image. Using this feature, for example, an administrator can remotely update the HP NetServer’s BIOS, or remotely run server diagnostics.
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Chapter 2 Introducing TopTools Remote Control
Remotely upgrade firmware. The HP TopTools Remote Control management program code is stored in Flash ROM on the HP TopTools Remote Control card.
If it is necessary to upgrade the firmware, a newer revision of the program code may be downloaded via a TFTP server to the programmable ROM (see Appendix
C for details). When available, new firmware versions can be obtained from the
HP web site.
SNMP support. HP TopTools Remote Control includes SNMP support embedded in firmware on the Remote Control card. SNMP queries (MIB-II) provide seamless integration with any SNMP management platform including
HP TopTools and HP OpenView. SNMP traps that occur during a server hang or power down may be forwarded to a management console of your choosing. These management solutions provide in-band (network connected) monitoring of your servers.
DHCP support. DHCP is based on a client-server paradigm in which the HP
TopTools Remote Control card contacts a DHCP server for configuration parameters. The DHCP server is typically centrally located and operated by the network administrator. The HP TopTools Remote Control card can be reliably and dynamically configured with parameters appropriate to the current network architecture. These parameters are the IP address, subnet mask and default gateway.
HP TopTools Remote Control System
Requirements
Minimum Server Requirements
To install and use HP TopTools Remote Control, you will need:
•
An HP NetServer system that supports I
2
C/IPMB and has an available PCI slot.
NOTE The HP TopTools Remote Control card is only supported in
HP NetServers that support the I
2
C/IPMB. Currently, these include systems such as the HP NetServer LC 3, LH 3 and
LH 4. If you don’t have one of these systems, refer to your HP
NetServer’s system documentation to confirm that it supports the HP TopTools Remote Control card.
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Chapter 2 Introducing TopTools Remote Control
•
The server must also have been initially set up with a Network Operating
System and the HP NetServer SNMP agents installed. HP TopTools
Remote Control uses these agents to perform certain functions. If you are not sure, refer to the HP NetServer SNMP agent installation instructions available from the Information Assistant program on the HP NetServer
Documentation CD that came with your NetServer.
•
An external modem (required only for paging and dial-up remote access).
A list of recommended modems is included in Appendix B. An updated
(most current) list may be found on the Tested Products List for your particular HP NetServer. To view this list, refer to Appendix B.
•
A dedicated 10Base-T compatible LAN connection (required for email notification and LAN access) and a unique IP address for the HP
TopTools Remote Control card (either fixed or DHCP).
•
For HP NetServers running Windows NT 3.51 or 4.0, full graphics console redirection to the remote client is available using Symantec’s pcANYWHERE32 (see Chapter 6, Setting Up NT Graphics Console
Redirection Using pcANYWHERE32).
Minimum Remote Client Requirements
To access HP TopTools Remote Control, you need the following:
•
A personal computer with an Intel Pentium processor
•
A VGA color display (800 X 600, greater than 256 colors minimum resolution)
•
Microsoft Windows 95 (with Service Pack 1), Windows 98, or Windows
NT 4.0 (with service pack 3)
•
TCP/IP stack (included with Microsoft Windows software)
LAN Connection Requirements
To access HP TopTools Remote Control via LAN, you need the following:
•
LAN connection with 10Mbit support
•
Supported Web Browser (see below)
• pcANYWHERE32 Version 8.0 for Windows NT server console redirection (included on HP NetServer Navigator CD)
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Chapter 2 Introducing TopTools Remote Control
Dial-up (PPP) Connection Requirements
To access HP TopTools Remote Control via modem, you need:
•
A supported modem (refer to Appendix B) and phone line
•
MS Windows NT or 95 Dial-up Networking installed. For non-Windows platforms, suitable PPP software installed.
•
A supported Web Browser (see below)
• pcANYWHERE32 Version 8.0 for Windows NT server console redirection (included on HP NetServer Navigator CD)
Supported Web Browsers
To access HP TopTools Remote Control’s web-based user interface, one of the following web browsers must be installed at the remote client:
•
Internet Explorer 4.01 with Service Pack 1 (version 4.72.3110.8, update version SP1, as viewed from the "About Internet Explorer" option under
Help) or higher (downloadable from Microsoft’s web site: www.microsoft.com)
•
Netscape Communicator 4.5 (as viewed from the "About Communicator" option under Help) or higher (downloadable from Netscape’s web site: www.netscape.com)
NOTE Netscape 4.5 does not allow for independently resizing Java applets inside HTML frames.
14
3 Hardware Installation and
Configuration
This chapter provides instructions for installing the HP TopTools Remote
Control card in a server and setting up a hardware connection that permits remote management of the server. (See Chapter 4 for information on setting up
HP TopTools Remote Control management software.) Installation and configuration of the hardware includes:
•
Verifying and, if necessary, updating system BIOS for compatibility with
HP TopTools Remote Control
•
Preparing the HP TopTools Remote Control card
•
Installing the HP TopTools Remote Control card
•
Verifying that the HP TopTools Remote Control card has been installed correctly
•
Running the HP TopTools Remote Control BIOS setup program
15
Chapter 3 Hardware Installation and Configuration
Verifying and Updating the Server’s System BIOS
To verify that the server’s system BIOS is compatible with HP TopTools Remote
Control:
1. Insert the HP NetServer Navigator CD supplied with HP TopTools
Remote Control in the NetServer’s CD-ROM drive and reboot. The
Navigator CD boots and automatically verifies that the system BIOS and firmware are compatible with HP TopTools Remote Control.
2. If the system BIOS (or associated firmware) is out of date or otherwise incompatible, update it.
3. When you have finished, remove the HP NetServer Navigator CD and reboot the system.
Preparing the HP TopTools Remote Control Card
The HP TopTools Remote Control card can function independently of the server’s power state (on or off). Power for the card can be supplied through the use of the included rechargeable on-board battery pack and/or an optional external AC/DC adapter.
For example, if the server power is not available due to a power failure, HP
TopTools Remote Control switches automatically to an alternate source. The first priority is to use the external AC/DC adapter, if an AC/DC adapter is not available, it uses the battery.
NOTE Without an external AC/DC adapter, the battery pack is able to power the HP TopTools Remote Control card for about one hour in case of a server power failure. When the server’s power is on, the battery recharges off the server’s PCI bus.
Mounting the Battery Pack
The battery pack must be mounted on the HP TopTools Remote Control card before the card is installed in the server. Note that the battery’s sides are slotted so that it can slide onto the printed circuit board as shown in Figure 3-1.
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Chapter 3 Hardware Installation and Configuration
CAUTION The HP TopTools Remote Control card is sensitive to static electricity and can easily be damaged by improper handling.
Use of an antistatic service kit, such as 3M
®
8501/8502/8505 or equivalent is recommended.
To mount the battery pack:
1. Place the HP TopTools Remote Control card on a clean non-conductive surface and disconnect the battery cable from the card.
2. With reference to Figure 3-1, the cooling vents on the battery pack should be on the same side as the board components. Be sure the battery cable is situated on the right and can easily reach the battery connector on the card.
Cooling vents
1. Slide battery onto board
3. Plug battery cable into battery connector.
2. Insert darts from rear side of board
Figure 3-1. Connecting the Battery Pack and Cables
3. Make sure that the battery pack is securely mounted to the card using two of the supplied plastic darts. These must be pressed in from the back (the circuit side) of the card. The third dart in the package is a spare.
NOTE In case the battery must be removed (for exchange or replacement), use a screwdriver or a coin to remove the darts.
17
Chapter 3 Hardware Installation and Configuration
4. Plug in the cable leading from the battery pack into the battery connector on the card (refer to Figure 3-1).
For proper operation make sure that the battery is fully charged after installation into the server. Charging takes about two hours after the server has been powered up, or after the optional AC/DC power adapter has been plugged in.
CAUTION The battery pack is already pre-charged. Be careful handling the battery pack – a short-circuit in the battery cable can damage the battery pack.
For detailed information about battery operation, replacement, recycling, and disposal, see Appendix E.
Connecting the I
2
C Cable to the Remote Control Card
HP TopTools Remote Control provides an I
2
C/IPMB interface. This 4-pin connector provides access to the I
2
C/IPMB bus on the server system board. It allows remote monitoring of all sensors (for example, voltages and temperatures) built into the system board, as well as access to the System Event Log (SEL) and control of the front panel power and reset buttons.
Before installing the HP TopTools Remote Control card in the server, you need to connect the I
2
C cable to the card. To connect the I
2
C cable:
1. Locate the I
2
C cable connector on the HP TopTools Remote Control card.
You'll find it next to and just below the battery pack connector. (Refer to
Figure 3-2.) connector
Figure 3-2. Locating the I
2
C/IPMB Connector
18
Chapter 3 Hardware Installation and Configuration
2. Plug in either end of the I
2
C cable (HP Part Number 5183-6569).
end connectors are identical
Figure 3-3: I 2 C cable
Installing the TopTools Remote Control Card in the Server
The exact procedure for installing the HP TopTools Remote Control PCI card depends on your particular server model. For specific information about installing a PCI card in your server, refer to the user guide supplied with your server. See Appendix D, "Technical Specifications," for information about the power requirements for HP TopTools Remote Control.
WARNING Hazardous voltages are present inside the server. Always disconnect AC power and unplug external connecting cables from the HP NetServer while working inside the unit. Serious injury may result if this warning is not observed.
Connecting the I
2
C Cable to the Server
After you have physically installed the HP TopTools Remote Control card into your server, you must cable the card to the server’s system board. One end of the supplied I
2
C/IPMB cable should already be connected to the Remote Control
Card (see previous section). Connect the other end to the I
2
C/IPMB connector on the server.
19
Chapter 3
NOTE
Hardware Installation and Configuration
The I
2
C cable is both color coded and keyed to plug in to the
I
2
C/IPMB connector only one way. HP does not support installations of the HP TopTools Remote Control card in systems that do not include the I
2
C/IPMB feature. Currently, these include systems such as the HP NetServer LC 3, LH 3 and LH 4. To find out if your server includes an I
2
C/IPMB connector, refer to your server documentation.
Connecting an Optional AC/DC Adapter
In addition to the battery pack, you may purchase an external AC/DC 5-volt adapter and use it to supply power to the HP TopTools Remote Control card even if the server’s power is down. The optional AC/DC adapter (HP part number
D6138A) is available from your authorized HP dealer. HP recommends use of the adapter when you want to extend the card’s remote power-on feature beyond the limits of the battery pack’s capability (30 to 60 minutes).
100-240VAC
50-60Hz
5V (±5%)
2.0AMax.
Figure 3-4. AC/DC Adapter for HP TopTools Remote Control card
1. Plug the optional AC/DC adapter into an available power receptacle or
Uninterruptible Power Supply (UPS).
2. Plug the power supply cable into the 5-volt DC input on the rear bracket of the HP TopTools Remote Control card.
20
Chapter 3 Hardware Installation and Configuration
5 volt DC input
Figure 3-5. Plugging in the Optional AC/DC Adapter
3. HP recommends that you attach the AC/DC adapter directly to the server housing using tie wraps to ensure that the power supply cable to the card isn’t accidentally disconnected.
CAUTION Do not power down a server with an installed HP TopTools
Remote Control card if the card’s battery is weak and the card does not have an AC/DC adapter plugged in. In such a case, you will not be able to remotely connect to the server until someone goes to the server site and powers the unit back on.
Verifying Card Installation
Each time the HP TopTools Remote Control card is powered up, a built-in self-test procedure automatically executes.
Diagnostic LEDs
RS-232 port
LAN LEDs
Figure 3-6. HP TopTools Remote Control PCI Card LEDs
21
Chapter 3 Hardware Installation and Configuration
Self Test Power Up Sequence
During the HP TopTools Remote Control card’s self test, observe the diagnostic
LEDs located just above the card’s RS-232 port (refer to Figure 3-6).
1. The green (heartbeat) LED and the red (error) LED switch on for about 10 seconds.
2. If no errors are detected, the green heartbeat LED flashes every 5 seconds, indicating normal operation. After initial power-up, the red LED should not be visible.
3. If, after power up, the red error LED switches on, a problem with the HP
Remote Control card is indicated. Refer to Appendix F for detailed information about blinking LED failure codes.
Before you can use HP TopTools Remote Control, an independent communications link (LAN or modem) must be set up, cabled, and properly configured. Proceed to the next chapter for detailed instructions on how to set up a remote connection to the HP TopTools Remote Control card.
22
4 Setting Up the Remote Connection
This chapter describes how to cable and configure the remote communications link to HP TopTools Remote Control card (LAN or modem). Once communications have been established, you may control your HP NetServer using the HP TopTools Remote Control web interface.
NOTE If you have not provided for an independent communications link to the card (either via a dedicated LAN line or dial-up modem line), you will be unable to communicate with the HP
TopTools Remote Control card.
Your options for setting up the server for remote connection include one, or both of the following:
•
A connection through the local area network (LAN) via a dedicated line connected to the HP TopTools Remote Control card’s LAN port
•
A connection through an external modem connected to the HP TopTools
Remote Control card’s RS-232 (serial) port
RS-232 connector
10Base-T
10 Mbit LAN connector
Figure 4-1. Remote Connection Options
23
Chapter 4 Setting Up the Remote Connection
Regardless of the type of physical connection joining the TopTools Remote
Control card and remote client, you must initially use the HP TopTools Remote
Control BIOS setup program at the server (described in the next section) to configure a communications link between the HP TopTools Remote Control card and a remote client.
Running the HP TopTools Remote Control BIOS
Setup Program
HP TopTools Remote Control includes its own on-board processor that provides remote access and server supervision even if the server’s power and operating system are not functional. Because of the card’s operational independence, the installation procedure differs from more standard PCI interface cards such as
LAN cards.
Use the card’s BIOS setup program (available at server bootup) to configure the card for the interface(s) you are currently using or plan to use. For example, if the
HP TopTools Remote Control card is to be accessed via your local area network, the LAN settings must be defined. If you are planning both local area network and modem access, you need to define both LAN and the PPP settings.
NOTE Once the communications link is initially configured using the
HP TopTools Remote Control BIOS Setup program, you can change these configuration parameters at your remote client using the HP TopTools Remote Control web interface
(described in Chapter 5) without rebooting the server.
To configure the HP TopTools Remote Control card:
1. Boot the server.
2. Wait for the monitor to display the message, "HP TopTools Remote
Control card detected, <firmware version> IP Address <xx.xxx.xxx.xxx>" then press F3 to enter the HP TopTools Remote Control setup routine.
3. Enter the appropriate number to access the required configuration screen.
To exit the configuration and continue with the boot process, press X.
24
Chapter 4 Setting Up the Remote Connection
HP TopTools Remote Control for HP NetServers Card Setup
<L> LAN Settings
<P> PPP Settings
<R> Remote Boot Settings
<F> Firmware Update Settings
<X> Exit
Figure 4-2. Main Setup Screen
The displayed value on any of the setting screens is updated as soon as an entered value is validated.
LAN Configuration
For a remote connection to the TopTools Remote Control card via LAN, the LAN
Settings screen is used to set up the connector on the card. If you are not sure how to set network parameters, contact your network administrator for the correct network settings.
NOTE The HP TopTools Remote Control card requires its own unique IP address (different from the server’s IP address) since it functions independently of the server on which it is installed.
Press the desired letter (D, I, N, or G) on the keyboard to change one of your
Local Area Network settings. An entry window pops up that allows the entry of the new value. Closing this entry window initializes the validation of the new entry. If it is valid it will be updated on the corresponding setting screen, otherwise an error message occurs. Press M to return to the Main Setup Screen.
HP TopTools Remote Control for HP NetServers - LAN Settings
<D> Enable DHCP DHCP is DISABLED
<I> Set IP-Address 192.168.10.10
<N> Set Netmask 255.255.255.0
<G> Set Gateway 127.0.0.1
<M> Main Menu
Figure 4-3. Local Area Network Configuration
25
Chapter 4 Setting Up the Remote Connection
If DHCP is enabled, the next time the HP TopTools Remote Control card reboots it will obtain its network settings (including its IP address) from the DHCP server. The card will attempt to keep the assigned network settings for as long as possible so you won’t need to go back into the card’s BIOS setup program to view a new IP address (or view the card’s new address via HP TopTools Device
Manager) every time the card reboots. If, for some reason, the IP address on the card changes, an event will be generated warning you of the change. You may configure the card to page you for this event.
NOTE The TopTools Remote Control card always requests the maximum lease time for network settings so that they do not change. It will also attempt to renew the lease before the lease time expires. As long as the card does automatic renewing in time, it will not lose the leased IP Address. However, if the card is switched off, and remains off past the lease renewal date, it will lose its lease on the IP Address and will need to obtain a new one.
PPP Configuration
For remote connection to the TopTools Remote Control card via a modem, the
Point-to-Point Network configuration must be enabled and defined. This includes an initialization string for your external modem, a PPP IP address and a PPP
Netmask address. Typically, you leave the PPP IP address and PPP Netmask at the factory defaults since your PPP connection does not interact with the site network.
NOTE The PPP IP address must be different from the HP TopTools
Remote Control card’s LAN IP address.
HP TopTools Remote Control for HP NetServers - PPP Settings
<P> Enable PPP PPP is DISABLED
<S> Set PPP Initialization String ATL1M1X3E0S0=3
<I> Set PPP IP-Address 192.168.100.10
<N> Set PPP Netmask 255.255.255.0
<M> Main Menu
Figure 4-4. Point-to-Point Configuration
26
Chapter 4 Setting Up the Remote Connection
Remote Boot Configuration
The HP TopTools Remote Control card is able to boot the server using a boot floppy image file located on a TFTP server (see Appendix C for detailed information about TFTP remote boot setup). This feature can also be configured at the remote client using the TopTools Remote Control web interface software.
To use the remote boot feature:
1. Set Remote Boot to "on." Note that once this is set, the NetServer will continue to attempt to boot off a remote boot image until you go back into the HP TopTools Remote Control BIOS setup program and set this option to "off."
2. Define the filename of the boot image.
3. Enter the IP Address of the TFTP server where the image file is located.
4. When you are finished running the HP TopTools Remote Control card’s
BIOS Setup program, restart the NetServer and run the NetServer’s BIOS
Setup program (typically, accessed by pressing F2 when prompted during the boot-up process). Be sure that the floppy drive is listed as a bootable device and is placed first in the boot order.
HP TopTools Remote Control for HP NetServers - Remote Boot Settings
<R> Disable Remote Boot Remote Boot ENABLED
<N> Set Boot Image Filename bootimg.bin
<A> Set IP-Address of Image TFTP Server 127.0.0.1
<M> Main Menu
Figure 4-5. Preparation for Remote Boot
NOTE Instructions for setting up a TFTP server may be found in
Appendix C, or contact your local network administrator for the correct TFTP server setup and for available boot images. A
TFTP server should typically be located within your company’s firewall.
Firmware Update Configuration
If a new or backup version of the HP TopTools Remote Control card firmware is stored on a local TFTP server (see Appendix C for detailed information about firmware update configuration using TFTP), use the firmware update screen to
27
Chapter 4 Setting Up the Remote Connection download the desired version onto your card. Note that once you select "Start
Firmware Update" the update begins immediately.
HP TopTools Remote Control for HP NetServers - Firmware Update Settings
<S> Start Firmware Update
<F> Set Firmware Image Filename firmimg.bin
<A> Set IP-Address of Firmware TFTP Server 127.0.0.1
<M> Main Menu
Figure 4-6. Preparation for Firmware Update
After firmware update is finished you will be prompted to reboot the card, so the new settings can take effect.
NOTE If you don’t see this prompt or the connection to the HP
TopTools Remote Control card is interrupted during the firmware update, repeat this update before rebooting the card.
Setting Up a LAN Connection
You can communicate with remote clients by connecting to your local 10Base-T compatible network using the RJ-45 jack located at the rear bracket of the HP
TopTools Remote Control card and an appropriate cable.
The following figure illustrates a LAN connection joining an HP NetServer (with
HP TopTools Remote Control card) and a remote client.
Remote Client
RJ-45 cable
Office
LAN jack
HP TopTools
Remote Control card to 10Base-T or 10/100 Hub
Figure 4-7. Remote Connection via the LAN
28
Chapter 4 Setting Up the Remote Connection
To enable remote connection over your local area network, LAN settings must have been defined in the card’s BIOS setup program (see previous section).
Remote Client Configuration (LAN)
Your remote client should already be set up and connected to your local area network. Verify that TCP/IP protocol is set up properly for the client (client’s IP
Address, Subnet Mask, and Gateway) by checking its properties from the
Network program in the Control Panel. Verify your browser’s proxy settings. If your site uses a proxy server for Internet access, you will need to bypass the proxy server by entering the IP address of your HP TopTools Remote Control card in the exceptions list.
When you are ready to make your first connection, proceed to Chapter 5.
Setting Up to Use an External Modem
You can communicate with a remote client by connecting an external modem to the card’s serial communications port. A modem connection at the remote client is required to complete the data link. The following figure illustrates this type of connection joining the server and the remote client.
See Appendix B for information on modem support for HP TopTools Remote
Control.
Phone jack
Modem cable
Remote
Client PC
Modem
RJ-11 cable
Modem
Phone jack
Server
Figure 4-8. Remote Connection Through an External Modem
29
Chapter 4 Setting Up the Remote Connection
NOTE HP recommends that you supply power to your external modem from an Uninterruptible Power Supply (UPS), so that you can be notified in case of an AC line power failure.
Remote Client Configuration (PPP/Dial-Up Networking)
This section describes using dial-up networking for a Windows NT 4.0 client.
Windows 95 and 98 configuration steps are similar. For other operating systems, refer to your system documentation for instructions on how to set up a PPP connection.
In Windows NT 4.0, after running the TopTools Remote Control BIOS setup program to configure the card for PPP communication, do the following to set up the remote client for PPP communication with the TopTools Remote Control card:
1. The Dial-Up Networking feature must be installed and a modem must be configured through the Windows Control Panel|Modems program.
2. If you want to set up dialback with your TopTools Remote Control Card:
◊ From Control Panel|Modems, select on your modem.
◊ Click Properties.
◊ Select the Connection tab.
◊ Click Advanced. Then add the following string in the "extra settings" field: x3&c0&d0
The dialback feature cannot function properly if you do not enter this string in the Extra Settings field as indicated.
3. Configure Dial-Up Networking by double-clicking the "My Computer" icon and then "Dial-Up Networking."
NOTE If you wish to configure dialback with the HP TopTools
Remote Control card, you need to login to the card first and set the dial-back number under Configuration|Users.
4. In the Dial-Up Networking window, include phonebook entry and dialing information.
30
Chapter 4 Setting Up the Remote Connection
Figure 4-9. Example: Configuring Dial-Up Networking in Windows NT 4.0
5. Under "More," select "Edit entry and modem properties." Here you can set up modem configuration using the "Basic" tab.
6. Click the "Server" tab to specify the dial-up server type, network protocols, and compression. Make sure your settings match the following figure. (If you have Windows 95, make sure you do not check the "Login to network" option.)
31
Chapter 4 Setting Up the Remote Connection
32
Figure 4-10. Define the Dial-Up Server Type
7. Click the "TCP/IP Settings" button (see Figure 4-11). Select the "Server assigned IP address" option. The client will automatically get an IP
Address from the HP TopTools Remote Control card. Check "Specify name server addresses" and make sure all DNS and WINS entry fields are set to zero (0). Uncheck "Use default gateway on remote network."
Click OK.
NOTE The card derives the address using the PPP IP Address of the card which it increments by "1". If the resulting address is equal to "0" or "255," it is incremented by "1" again.
Chapter 4 Setting Up the Remote Connection
Figure 4-11. Define TCP/IP Settings
8. Click the "Script" tab. To expedite the TopTools Remote Control login process, use the script provided by HP included on the HP NetServer
Navigator CD in \ttrc\us\ttrc.scp. Copy this script file to your remote client and enter that path in the script dialog box.
33
Chapter 4 Setting Up the Remote Connection
34
Figure 4-12. Configure Script
If you don’t wish to use the script, select "Pop up a terminal window" instead.
9. Click the "Security" tab and select "accept only encrypted authentication".
10. You may now dial up to establish the modem connection to the card using the card’s external modem phone number. Once connected, you will see a modem connection icon on the task bar of your desktop.
When you are ready to make your first connection, proceed to Chapter 5.
5 Logging In and Using the HP
TopTools Remote Control Web
Interface
After you’ve installed, cabled, and configured the HP TopTools Remote Control card using the card’s BIOS setup program, you are ready to set options for the
Remote Control card using HP TopTools Remote Control’s management software.
Using your web browser you can remotely set all card options including:
•
Setting up an administrator list (up to 16) for system access and notification
•
Configuring event management operations, including the enabling of paging and e-mail notification
•
Configuring serial communications for external modem
•
Configuring LAN access
CAUTION Configuring LAN access during a remote connection is dangerous. Changing your LAN access settings while logged on could terminate your connection.
•
Viewing a log of server events and PCI utilization
•
Viewing current measurement sensors
•
Viewing server screens
•
Running diagnostics on the server
•
Performing remote firmware or BIOS updates
•
Remotely power on, power off, power cycle, or reset the server
35
Chapter 5 Logging In and Using the TopTools Remote Control Web Interface
Logging In to HP TopTools Remote Control
To initiate a connection to HP TopTools Remote Control from the remote client, connect to HP TopTools Remote Control via LAN or modem connection, as follows:
1. If you are using a modem (PPP) at the remote client (proceed to step 2 if you are not), make your connection using the Dial-Up Networking program. Once connected, you will see a modem connection icon on the task bar of your desktop, proceed to step 2.
2. At the remote client, start your web browser software. Make sure that the proxy settings for your browser have been correctly set. If your site uses a proxy server, enter the IP address of the TopTools Remote Control card in the browser’s exceptions list to bypass it.
3. Enter the URL address of the HP TopTools Remote Control card, which should be one of the following:
◊ If connecting via LAN, enter the card’s IP address (for example: http://xxx.xxx.xxx.xxx/), or a host name, if one has been assigned to
HP TopTools Remote Control in your DNS server (for example: http://cardname.companyname.com).
◊ If connnecting via PPP, enter the card’s PPP IP-address that you entered when you ran the HP TopTools Remote Control BIOS setup
(for example: http://xxx.xxx.xxx.xxx/)
Once you are connected, the TopTools Remote Control Identity page is displayed in your browser window (see Figure 5-1).
36
Chapter 5 Logging In and Using the TopTools Remote Control Web Interface
Click here for HP TopTools Remote Control Online Help
Figure 5-1. HP TopTools Remote Control Web Interface Software
4. Click the Configuration tab. The login prompt is displayed.
5. In the User Name field, enter a valid administrator name. For your first login, the factory default name is ADMIN.
6. At the password prompt, enter the password that belongs to the administrator name. For your first login, the factory default password is
ADMIN.
NOTE The user ID and the access password for HP TopTools Remote
Control software are case sensitive. To avoid a potential security breach allowing someone to log in using the defaults, your first task should be to set up an administrator for the card. Under Configuration|User, create a new user assigned to the "Administrator" group and assign a new password. Then delete the default ADMIN user account.
7. Once logged into the HP TopTools Remote Control web interface, create your user groups and set your communication and notification preferences. If you have HP TopTools Device Manager, you can perform
37
Chapter 5 Logging In and Using the TopTools Remote Control Web Interface some administration actions on multiple cards at once. See online help for details (click the "?" button in the upper right corner of the browser window).
Using the HP TopTools Remote Control Web
Interface
You can use HP TopTools Remote Control web interface to remotely manage the server in which you have installed the HP TopTools Remote Control card. The following management features are available for setting up and configuring remote control of the HP NetServer.
NOTE Only one user can be logged on to the HP TopTools Remote
Control card at a time. To log off, using your web browser, shift to another URL. By default you are automatically logged off after five minutes of inactivity (you may increase this time using the TopTools Remote Control web interface).
For detailed information about each tab, click the online help button in the upper right corner.
•
Identity. Description of key information about the HP TopTools Remote
Control card and the connected server including computer name, description, location, and IP Address.
•
Status. Provides an Event Log and access to environmental data, including voltage and temperature readings at the server.
•
Configuration. This is where you set up information about event management (how you will be notified of problems), add users, configure information about the server, and configure information about the card, including LAN and PPP assignments. From here you can also set up a remote firmware update of the HP TopTools Remote Control card or you can set up the HP NetServer to boot using a remote boot image.
•
Diagnostics. Includes a diagnostic test to scan server memory.
•
Remote Control. Used to initiate remote control of server functions, including server console redirection, remote shutdown and server reboot.
To use these options, you must install the included TFTP software. Refer to Appendix C for details.
38
Chapter 5 Logging In and Using the TopTools Remote Control Web Interface
•
Support. Provides listings of additional user resources relative to server configuration and management. Best used when also connected to the
World Wide Web for ready access to HP’s web pages.
•
Use with TopTools Device Manager. TopTools Remote Control fully integrates with the TopTools Device Manager product (version 4.1x and above). Access to your TopTools Remote Control card may be done via accessing a server page of a server that has the TopTools Remote Control card installed, or through the Others list under Devices|Device Types.
Group actions on multiple TopTools Remote Control cards may be performed using TopTools Device Manager by selecting the cards you want with your mouse and right-clicking. Group actions include adding and deleting users, changing user passwords, viewing user configurations, powering on and off the server, and updating card firmware.
Access to the HP TopTools Remote Control management features depend on the privilege level of the user. For detailed information about user privileges, refer to
HP TopTools Remote Control online help.
39
6 Setting Up NT Graphics Console
Redirection Using pcANYWHERE32
For NetServer systems running Microsoft Windows NT 3.51 or 4.0, you can redirect the server’s NT graphics console to a remote PC client to remotely perform operations as if you were sitting at the server. To do this, you must install pcANYWHERE32 software. pcANYWHERE32 components must be installed and configured at both the server and the remote client to use NT remote control. The figure below show how it works:
At the Remote Client Using
a Modem: the user dials into
HP TopTools Remote
Control, selects "NT Remote
Control," hangs up and dials back to the server using pcANYWHERE32 and takes full graphics control of the
HP NetServer.
Remote
Console
At the Remote Client Using
the LAN: the user launches pcANYWHERE32 and takes full graphics control of the
HP NetServer.
Modem LAN Modem
At the Server: after installing pcANYWHERE32 and configuring it for LAN and/or modem communications, the server may be taken over by the remote client via a
LAN and/or modem connection.
NetServer
LAN
Figure 6-1. NT Console Redirection to a Remote Client
41
Chapter 6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32
Installing pcANYWHERE32 on the Server
To enable console redirection (the ability to redirect what’s graphically displayed on your server) either over the LAN or via modem, you must first install the pcANYWHERE32 host software, included with your system, on your HP
NetServer.
NOTE Remember that the HP TopTools Remote Control card software license authorizes a single administrator for each copy of software (including Symantec’s pcANYWHERE32).
Console Redirection Over a LAN
If you want console redirection (remote control) of your server over a LAN
(instead of using a modem with pcANYWHERE32), you must have TCP/IP software installed on your server. TCP/IP is available with the standard Windows
NT product.
Installing pcANYWHERE32 Server Software
Installing pcANYWHERE32 at the server requires administrator privileges in order to configure the program’s communications features. Your server must be running either Windows NT 3.51 or 4.0.
To install the pcANYWHERE32 software at your Windows NT server:
1. Log in to Windows NT with administrator privileges. You need to be the system administrator, or have an account that belongs to the administrator group.
2. Insert the HP NetServer Navigator CD (supplied with HP TopTools
Remote Control) in the CD-ROM drive.
3. If you want to run pcANYWHERE32 via the modem connected to the HP
TopTools Remote Control card, install the appropriate NT serial driver by running one of the following NT driver setup programs.
For Windows NT 4.0, the driver is located in: x:\ttrc\us\nt40drvr\setup.exe
For Windows NT 3.51, the driver is located in: x:\ttrc\us\nt35drvr\setup.exe
where x: is the letter of your CD-ROM drive. Follow the on-screen setup instructions.
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Chapter 6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32
4. Run the pcANYWHERE32 setup program. From the Windows Start menu, click "Run" and browse to the setup program’s location: x:\util\pca32\us\disk1\setup.exe
where x: is the letter of your CD-ROM drive. Follow the on-screen setup instructions.
5. When setup is complete, you are prompted to restart. Remove the HP
NetServer Navigator CD and click OK.
Configuring pcANYWHERE32 Server Software
After you have completed pcANYWHERE32 installation at the server, you need to configure the software to function as a host for graphics console redirection.
Once configured and enabled, the HP NetServer waits on a direct serial connection via the HP TopTools Remote Control card’s serial port (COM4 by default).
To configure pcANYWHERE32 on the server:
1. Run pcANYWHERE32. Either double-click the pcANYWHERE32 program icon in the pcANYWHERE32 program group, or access the program from the Start menu.
2. At the pcANYWHERE32 main screen, click the Be a Host PC action button.
Menu bar
Action button bar
Figure 6-2. pcANYWHERE32 Server-Side Toolbar
43
Chapter 6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32
3. Make a new connection item for your server. Double-click the "Add Be a
Host PC Item".
4. Configure the connection item for LAN or modem use.
◊
◊
LAN connection: Select TCP/IP as the connection device.
Modem connection: You will be prompted for a Host Name and connection device. Select the COM port (not modem) assigned by the
HP TopTools Remote Control card’s serial driver (see previous section).
With your selected COM port highlighted, click Details and check the communications parameters assigned to the port. Configure the port as shown in Figure 6-3.
44
Figure 6-3. Configuring the Server-side COM Port in pcANYWHERE32
NOTE You can configure the pcANYWHERE32 host to wait for both a modem and LAN connection by checking both a COM port and TCP/IP in the host icon’s "Properties."
Chapter 6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32
5. Click OK then Next and deselect the checkbox to "Automatically launch after wizard," then click Finish. Your new connection item appears in the pcANYWHERE32 main window.
6. Right-click your new connection item and click "Properties".
7. From the Properties menu, click the Settings tab and check the "Launch with Windows" and "Run minimized" checkboxes. Click OK to return to the main program window.
8. If you want to rename the connection item you just created, right-click the connection item and click Rename. Type in the new name.
9. Close pcANYWHERE32 and restart your server. Once restarted, pcANYWHERE32 is automatically launched and ready to support a remote connection.
You can customize your host configuration to allow for more options and greater security. For example you can create a list of allowed callers, or enable features such as call-back. Refer to pcANYWHERE32’s online help for more information on configuration.
Your pcANYWHERE32 server-side installation and configuration is complete.
After restarting Windows NT, pcANYWHERE32 is automatically launched and remains ready, in the background, as an NT service. The server is ready to accept a call from a remote computer running pcANYWHERE32 remote control software.
Installing pcANYWHERE32 on the Remote Client
After you have installed pcANYWHERE32 host software at the HP NetServer hosting the HP TopTools Remote Control card, you need to install the pcANYWHERE32 remote client software.
NOTE Remember that the software license authorizes the installation of pcANYWHERE32 on one remote client and one HP
NetServer. If you want to install pcANYWHERE32 on additional systems, purchase additional licenses from
Symantec.
The instructions that follow focus on the use of pcANYWHERE32 with HP
TopTools Remote Control. pcANYWHERE32 supports many other additional features that may be useful to you. For details about pcANYWHERE32’s features, refer to the online pcANYWHERE32 User Guide.
45
Chapter 6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32
Console Redirection Over a LAN
If you want console redirection (remote control) of your server over a LAN
(instead of using a modem with pcANYWHERE32), you must have TCP/IP software installed on your client. TCP/IP is available with the standard Windows
NT product.
Installing pcANYWHERE32 Remote Client Software
pcANYWHERE32 must be already installed and configured as a host on your HP
NetServer before you can initiate a call from your remote client. Refer to
"Installing pcANYWHERE32 on the Server" in this chapter for installation and configuration procedures.
Once installed and properly configured, pcANYWHERE32 runs as a startup service on your server and is therefore always ready and waiting for a call from a remote client running pcANYWHERE32 remote client software.
To install pcANYWHERE32 at a remote client running either Windows 95, NT
3.51, or NT 4.0, run the pcANYWHERE32 setup program. Insert the HP
NetServer Navigator CD into the CD-ROM drive and run setup.exe located in the following directory: x:\util\pca32\us\disk1\setup.exe
where x: is the letter of the CD-ROM. Follow the on-screen instructions to complete installation of pcANYWHERE32 software at the client.
Once the software is installed, go to the next section and configure pcANYWHERE32’s remote features to access and graphically redirect your server’s console to the remote client.
Configuring pcANYWHERE32 Remote Client Software
The first time you start pcANYWHERE32, the Smart Setup Wizard helps you configure your system by prompting you for basic information. Configure the connection items depending on the type of connection you want to use. If you wish, you can configure separate LAN and modem connections to the same HP
NetServer.
To configure pcANYWHERE32 at the remote client:
1. Run pcANYWHERE32 either by double-clicking the pcANYWHERE32 program icon (in the pcANYWHERE32 program group), or by accessing it from the Start menu.
46
Chapter 6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32
2. At the pcANYWHERE32 main screen, click the Remote Control action button from the action button bar. You will see the Remote Control connection items displayed.
Figure 6-4. pcANYWHERE32 Remote Control Connection Items
3. Create a new connection item to access your HP NetServer by doubleclicking the "Add Remote Control Item". An installation Wizard prompts you for information needed to set up a new connection item.
4. The Wizard first prompts you for the name of a "New Host to Call". Enter the name of the HP NetServer where you installed the HP TopTools
Remote Control card and click Next.
5. Select a connection device. Configure the connection item depending on the type of connection you require. Choose either of the following:
◊
◊
LAN connection: If you are setting up a LAN connection item, select
TCP/IP and proceed to the following LAN section.
Modem connection: If you are setting up a modem connection item, select an installed modem and proceed to the following modem section.
NOTE For both Windows NT and Windows 95, you must have a modem already installed to complete the configuration. If the
PC you intend to use as the remote client does not have a modem installed and recognized by Windows, you must install one to proceed.
47
Chapter 6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32
To complete configuration of the connection item, proceed to the appropriate section below.
LAN Connection
1. Highlight the TCP/IP option in the list of connection devices and click
"Details".
2. Enter Gateway information if necessary, then click OK.
3. Identify the Host PC’s name (or IP Address for the host HP NetServer), then click "Next". If you leave this field blank, pcANYWHERE32 provides a list of available server "Hosts" when you run this connection item. Be sure not to use the HP TopTools Remote Control card’s IP
Address.
4. Uncheck "Automatically begin remote control session upon Wizard completion", then click Finish.
5. Optional: To automate login to the host HP NetServer, right click the connection item you just created and click "Properties", then the
"Settings" tab. Fill in the "Login information" section.
NOTE If you intend to access the server through the LAN exclusively, skip the following "Modem Connection" section and proceed to "Finishing Your Connection Items".
Modem Connection
1. Highlight an installed modem from the list of connection devices and click Details. Microsoft Windows 95 and NT 4.0 present you with a pre-configured list of Unimodem entries for your selection.
2. Check to be sure that the "Maximum speed" field corresponds to the capabilities of the installed modem you selected.
3. Enter the phone number of the HP TopTools Remote Control card’s modem, then click Next.
4. Uncheck "Automatically begin remote control session upon Wizard completion", then click Finish.
48
Chapter 6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32
Customizing Your Connection Items
If you want to rename a connection item, right-click it, select Rename, and type in a new name. You can also copy, paste, and reconfigure a connection item to create an icon for each server you manage.
Installation and configuration of pcANYWHERE32 at the client is now complete. Proceed to the next section for instructions on the use of pcANYWHERE32 to redirect the NT graphics console.
Using NT Graphics Console Redirection
From your remote client, to enable graphics console redirection (the ability to redirect what’s graphically displayed on your server) either over the LAN or via modem, follow the directions listed below.
For a LAN connection
To initiate NT remote control via the LAN connection, do not go through the
TopTools Remote Control web interface. Simply run the pcANYWHERE32 application at your client. Click the Remote Control action button. Then double-click the connection item you created for the server you want to manage.
Your NetServer’s console is immediately redirected to your client.
For a Modem connection
1. From your remote client, connect to server’s HP TopTools Remote Control card using dial-up networking.
2. Once a connection is established, use your web browser to login to HP
TopTools Remote Control and click the Remote Control tab.
3. Click the "NT Remote Control" button. This switches control of the
TopTools Remote Control card serial port to the server. You have 5 minutes to establish a connection using pcANYWHERE32 before
TopTools Remote Control resets the serial port.
4. Hang up the dial-up networking connection. Right-click on the dial-up networking icon on the task bar (shown below) and click "hang up."
49
Chapter 6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32
5. Start pcANYWHERE32. Double-click the remote control connection item for the server’s HP TopTools Remote Control card. pcANYWHERE32 connects to the server and begins redirecting the NT console.
For more information on using Windows NT console redirection, or for details about pcANYWHERE32 features, refer to the online pcANYWHERE32 User
Guide.
50
7 Troubleshooting
This chapter provides some guidelines for troubleshooting HP TopTools Remote
Control card. Different sections highlight difficulties related to:
•
Installation problems
•
Paging concerns
•
Remote client issues
Problems with Installation
The HP TopTools Remote Control card does not respond.
Make sure that the HP TopTools Remote Control card is securely seated in a PCI slot.
Check the diagnostic LEDs located above the RS-232 port on the back panel of the card. If the green (heartbeat) light is not alternately flashing, something is wrong with the card. See Appendix F, "LED Codes," for more information.
Make sure the server’s system BIOS has been updated to the latest release (see
Chapter 3 for details).
I can only view two sensors built into my server, but I know that there must be more.
If the function "Show all Sensors" lists PCI Efficiency and PCI Utilization only, check that the I
2
C cable connection between the HP TopTools Remote Control card and the server’s motherboard is installed and that both end connectors are securely engaged.
Paging
I generated a test page from the HP TopTools Remote Control Configuration page, but never received it.
Has a pager number and paging string been set up in HP TopTools Remote
Control? Also check to see that the telephone cord is properly connected to the external modem. Verify that the correct cable is properly connected to the card.
51
Chapter 7 Troubleshooting
If your pager service generates repetitive tones when it answers, the HP TopTools
Remote Control modem may interpret the tones as a busy signal and attempt to re-dial. To prevent this, change the X4 command in the modem initialization string to X0 (blind dialing).
Can I use HP TopTools Remote Control to page cellular phones using Short
Message Service (SMS)?
SMS (Short Message Service) enhances paging by providing the ability to send and receive short messages up to 160 characters over cellular phones. If your cellular phone service supports the TAP protocol, you can use HP TopTools
Remote Control to send SMS notifications. Here’s how it works: HP TopTools
Remote Control sends a notification to the provider using TAP, and the mobile service provider transmits the message to the cellular phone using SMS.
A test TAP page initiated by my server was never received by my pager.
The following event codes indicate conditions that interfere with successful paging.
20202: No Connection
Event code 20202 occurs when one of the following conditions is detected:
1. Your terminal is busy and thus was unable to connect.
2. Your modem is not plugged into the phone line.
3. The terminal may be inactive. Paging companies incur occasional down-time as they make upgrades and repairs to their terminals.
4. You may have selected the wrong number for your Terminal Access
Number. This number should not be the same as your pager number. After dialing, you should hear standard handshaking protocols begin upon connection.
5. Your modem is having trouble connecting at 300 or 1200 baud. Baud rate difficulties can usually be rectified by entering the correct initialization string for your modem. Modem initialization strings for modems supported by HP are listed in Appendix B.
20203 TAP: No ID=Prompt
Event code 20203 occurs when the terminal does not allow the HP TopTools
Remote Control card to log on to the terminal system. The most common cause is that your modem is unable to connect at 300 Baud. To correct, see 20202 above
(condition number 5).
52
Chapter 7 Troubleshooting
20204 TAP: No message go ahead
Event code 20204 occurs when the Terminal Logon is not accepted. This indicates that:
1. Your terminal has required more information than HP TopTools Remote
Control is configured to send.
2. Your paging service provider is not completely adhering to the alphanumeric paging protocols. If this appears to be the case, call HP
Technical Support.
3. It is also possible that you are not dialing the correct modem access number. Check to see if the number you are dialing responds with typical modem handshaking protocols. If not, call your pager service provider and double-check to be sure you are dialing the correct modem access number
(Terminal Number).
20205 TAP: Message not accepted
Event code 20205 occurs when a message is not accepted by the terminal.
1. Your message exceeds the length (number of characters per message) of the service provider’s limits. Make sure that your service provider supports a message length of 80 characters.
2. Your Pager ID number is invalid. If you use multiple service providers, make sure you have selected the correct service provider for the Pager ID or PIN number.
3. Your service is currently not accepting messages. Try to send your message later.
4. Call your service provider and ask them to send you a test message. This helps determine if the problem lies with your service provider, or if you are using an invalid Pager ID number.
I generated an e-mail test page using HP TopTools Remote Control and never received it.
Has an e-mail address and a valid IP address of an SMTP server been set up in the HP TopTools Remote Control? Check with your local network administrator.
53
Chapter 7 Troubleshooting
Remote Client
I cannot log into HP TopTools Remote Control from the remote client.
Are you entering the correct password? The login name and password are case sensitive. The factory default login name is ADMIN. Likewise, the factory default login password is ADMIN.
I can no longer communicate with HP TopTools Remote Control from the remote client.
If DHCP is enabled for the HP TopTools Remote Control card, the IP address on the card may have changed. Go back into the card’s BIOS setup program to view the new IP address, or view the card’s new address via HP TopTools Device
Manager.
My web browser gives me proxy errors when I try to log into HP TopTools Remote
Control from the remote client.
If your network uses a proxy server for Internet (World Wide Web) access, you may need to bypass it to communicate with your HP TopTools Remote Control card. You do this by manually entering the IP address of your HP TopTools
Remote Control card in the "exceptions" list in your browser’s connection preferences.
While using console redirection, I click "NT Remote Control" but do not see any graphics.
NT graphics console redirection is managed via pcANYWHERE32. When connected via modem, clicking "NT Remote Control" from the Remote Control page simply redirects control of the HP TopTools Remote Control card serial port to the host server. Once that has been done, you hang up the connection and run pcANYWHERE32 on the remote client and dial back into the HP TopTools
Remote Control card. If your server is running Microsoft Windows NT, its console will be redirected to your remote client.
When connected via LAN, you don’t need to use the HP TopTools Remote
Control interface. Just launch pCANYWHERE32 and double-click the connection item you set up for your server.
When connected to HP TopTools Remote Control, I am logged off after several minutes of inactivity.
By default, HP TopTools Remote Control automatically terminates a connection after five minutes of inactivity. This feature prevents a user from monopolizing
54
Chapter 7 Troubleshooting access especially when the connection is forgotten. An administrator may change the default automatic logout time.
The keys I type from the remote client don’t appear on the server screen.
Type in the keyboard lock password to unlock the keyboard. The keyboard remains unlocked until the next system reboot. If the password does not enable the keyboard, try toggling the Numlock key at the server to enable the numeric keypad.
My power control functions appear to be disabled.
Power control functions are disabled when the server’s keyboard lock is on. To turn off keyboard lock, either execute a remote Reset, or type in the keyboard lock password using Text Remote Control. Verify that the I
2
C cable is properly connected both to the HP TopTools Remote Control card and to the HP
NetServer’s system board.
If you are a member of the "User" group, controlling server power functions is not one of your privileges.
Some of my remote control functions appear to be disabled.
If the server’s power goes down, some HP TopTools Remote Control functions that require the server to be powered up are also suspended, including console redirection, PCI Bus Utilization monitoring, and server resets. The battery will still allow you to connect to the card and perform functions which don’t require the server to be powered on.
The card does not accept a new connection even if I have closed a previous connection.
The HP TopTools Remote Control card allows a maximum of 30 HTTP connections to be opened at the same time. If you are closing an HTTP connection it may take about two minutes until the socket disappears. During this time a new connection may be rejected if the total amount of active sockets is greater than 30.
While using the Netscape browser, resizing of the window logs me out.
If the Netscape client browser window displaying the TopTools Remote Control page is resized or refreshed the remote client will be logged out for security reasons. Please login again using your login name and password.
55
Chapter 7 Troubleshooting
I forgot my password and can no longer log into the card.
If you are the TopTools Remote Control card administrator and have forgotten your password, there is a special utility on the HP NetServer Navigator CD that will allow you to reset the TopTools Remote Control user database back to the factory defaults (Login= ADMIN , Password= ADMIN ). Note that doing this will
erase all existing user account information.
To reset the database, go to the server with the TopTools Remote Control card.
Insert the HP NetServer Navigator CD (L.16.00 or above) and reboot the server.
Then find and run the Reset TopTools RCC User Database utility (under
NetServer Utilities or Toolbox from the Navigator Main Menu).
56
A Event Codes
The table below describes the event codes that can be listed in the event log and optionally directed to specified users via e-mail or pager. When the HP TopTools
Remote Control card sends notification about a server event, it includes the server identifying number and a five-digit code identifying the event. (If you use email or a TAP pager, you will receive the server name and some descriptive text as well.)
In the Severity column, an asterisk (*) indicates that the severity rating depends on particular data for the event. The final column indicates which NOS agents need to be loaded on the HP NetServer before the particular event is generated.
Refer to the HP NetServer SNMP agents documentation (viewable in HP
Information Assistant on the NetServer Documentation CD) for agent installation and configuration instructions.
NOTE It’s a good idea to copy appropriate sections of this table and keep it with the pager you use to receive notifications. A regularly updated list of HP supported event codes is available via the WWW at http://www.hp.com/go/netserver.
Notification and log messages are limited to a length of 40 characters.
Event
Code
00201
00202
00203
00204
00206
00207
00210
00211
00800
00801
00900
Severity
*
*
*
*
*
Warning
*
*
*
Warning
Informational
Description
System Power
Voltage +5V Threshold
Voltage -5V Threshold
Voltage +12V Threshold
Voltage -12V Threshold
Voltage +3.3V Threshold
SCSI Terminator Voltage Limit Exceeded
Primary CPU Voltage Threshold
Secondary CPU Voltage Threshold
Redundant Power Supply Removed or Inserted
Redundant Power Supply Aux or DC Power Failure
Redundant Power Supply Unit Redundancy Gained
Agent
None
None
None
None
None
None
None
None
None
None
None
57
Appendix A Event Codes
00110
00111
00120
00170
00424
00430
00432
00433
00434
00435
Event
Code
00901
00906
20100
20101
20102
20103
20104
20105
20106
20107
20108
01200
01201
01902
01904
01905
01907
02502
01701
Severity
Warning
Critical
Informational
Informational
Informational
Informational
Informational
Description
Redundant Power Supply Unit Redundancy Lost
Redundant Power Supply Critical # of Power Supply Units
Remote Initiated <Ctrl-Alt-Del>
Remote Initiated Reset
Remote Initiated Power Cycle
Remote Initiated Power Down
Remote Initiated Power Up
*
*
*
*
Non-recoverable Critical Threshold Power Down
Warning Front Panel Power Off
Informational
Informational
Automatic Graceful Shutdown
Graceful Shutdown Initiated
Temperature Sensors
Primary CPU Temperature Threshold
Secondary CPU Temperature Threshold
System Temperature Threshold
Power Supply Board Temperature Threshold
Fans
*
*
*
*
*
*
CPU Fan Warning or Failure
System Fan Warning or Failure
System Fan 0 or 1 (I/O area) Warning or Failure
System Fan 2 or 3 (rear panel) Warning or Failure
System Fan 4 or 5 (rear pair) Warning or Failure
System Fan 6 or 7 (front pair) Warning or Failure
Memory Errors
Informational ECC Single-bit Error Corrected
Non-recoverable ECC Multi-bit Error
Critical Hardware Errors
Non-recoverable I/O Channel Check
Warning
Warning
Uncorrectable Bus Error
PCI System Error
Correctable Data Error Informational
Warning Cache Protocol or Parity Error
System Hang (ASR)
Non-recoverable Server Reset after NOS Hang (ASR)
Agent
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
58
Appendix A Event Codes
Event
Code
01703
01704
01706
01520
00530
20000
20001
20002
20003
20004
20005
20006
00000,
54321
20206
20300
20301
20302
20303
20400
20401
20402
01602
01620
01801
19900
19901
20901
20902
20903
20905
Severity Description
Non-recoverable OS Watchdog Power Down
Non-recoverable Server Power Cycled after NOS Hang (ASR)
Non-recoverable Warning NOS Hang (ASR)
POST Errors
POST Error
Security
Warning
Warning
Informational
Informational
Informational
Informational
Informational
*
Chassis Intrusion
Illegal Login Threshold
Remote User Login
Remote User Logout
Autologout
Connection Lost
Dialback Failed
Configuration Cleared
System Status
Warning
Warning
Informational
Informational
*
Informational
Informational
Informational
Informational
Informational
Event Log Cleared
Log Area Getting Full
System Boot (POST Complete)
NetServer Management Controller Restarted
NetServer Management Controller Sensor Records Cleared
Front Panel Controller Firmware Updated
Primary Hot Swap Controller Firmware Updated
Secondary Hot Swap Controller Firmware Updated
NetServer Management Controller Firmware Updated
Remote Control
Test event code
Warning
Informational
Informational
Informational
*
Informational
Warning
Informational
E-mail Notification Failed
Memory Diagnostic Started
Memory Diagnostic Completed Successfully
Memory Diagnostic Stopped by User
Memory Diagnostic Stopped
Remote Control Card Started
Serious Error
Firmware Update
Agent
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
None
59
Appendix A
Event
Code
20403
20404
20405
20406
01321
01322
01323
01330,
02740,
02741
01331,
02740,
02741
00140,
00141
00240,
00241
01300,
01340,
01341
01301,
01340,
01341
01320
01332,
02840,
02841
01333,
02840,
02841
21001
21002
21008
21100
21101
21107
Severity
Warning
Warning
Warning
Informational
*
Critical
Warning
Description
Battery Low
Battery Disconnected
Configuration Info. Corrupted (set to defaults)
Remote Control Card IP Address Changed
Disk Drives and Controllers
Hot-swap Drive Cage Temperature Threshold
System Voltage Failure: Hot-swap Drive Cage or SCSI terminator
Hot-swap Drive Removed
Informational
Critical
Informational
Warning
Critical
Informational
Hot-swap Drive Power Fail
Hot-swap Drive Cage Temperature Monitor Error
Hot-swap Drive Cage Temperature Warning
Hot-swap Drive Cage Temperature Critical
Hot-swap Drive Cage SCSI Cable Inserted
Warning
Informational
Warning
Hot-swap Drive Inserted
Hot-swap Drive Cage SCSI Cable Removed
Hot-swap Drive Cage SCSI Terminator Inserted
Hot-swap Drive Cage SCSI Terminator Removed
Warning
Warning
Warning
Informational
Informational
Warning
Drive Volume Capacity Minor Threshold
Drive Volume Capacity Major Threshold
Drive Volume Capacity Warning Threshold
SCSI Agent SNMP is Down
SCSI Agent SNMP is Up
Duplicate Host Adapter ID
Event Codes
Hotswap
Hotswap
Hotswap
Hotswap
Hotswap
Hotswap
Agent
None
None
None
None
None
None
Hotswap
Hotswap
Hotswap
Hotswap
Volcap
Volcap
Volcap
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
60
Appendix A
21121
21122
21123
21124
21125
21116
21117
21118
21119
21120
21111
21112
21113
21114
21115
Event
Code
21108
21109
21110
21126
21130
21131
Warning
Warning
Warning
Warning
Warning
Warning
Informational
Critical
Warning
Warning
Severity
Informational
Informational
Critical
Informational
Warning
Warning
Warning
Warning
Informational
Informational
Informational
Description
Host Adapter Discovered
Host Adapter Changed
Host Adapter Failed
Host Adapter Recovered
Device Failed
SCSI Device Discovered
SCSI Device Recovered
SCSI Device Changed
SCSI Device SMART Failure Event
ASPI Database is Cleared
ASPI has Crashed
No Memory Left for ASPI Operations
Unable to Open ASPI File for Writing
Unable to Open ASPI File
ASPI Device File Does Not Exist
ASPI Memory Allocation is Failing
ASPI Unable to Read Database File
ASPI Database is Corrupted
ASPI Initializing
SCSIFLT/SMART Agent is Down
SCSIFLT/SMART Agent is Up
Event Codes
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
Agent
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
61
Appendix A
Event
Code
21203
21204
21205
21206
21207
21145
21146
21147
21201
21202
21138
21139
21140
21141
21142
21143
21144
21208
21209
21210
Informational
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Severity
Informational
Informational
Critical
Informational
Warning
Warning
Warning
Warning
Warning
Description
Host Adapter Discovered
Host Adapter Changed
Host Adapter Failed
Host Adapter Recovered
SCSI Device Failed
SCSI Device Discovered
SCSI Device Recovered
SCSI Device Changed
SCSI Device has SMART/predictive Failure Event
SCSI SMART: Internal Failure
Disk Array Configuration Update
Physical Drive State Changed
Logical Drive State Changed
Disk Array Initialize Started
Disk Array Initialize Completed
Disk Array Initialize Aborted
Disk Array Initialize Failed
Check Consistency Started
Check Consistency Completed
Check Consistency Aborted
62
Event Codes
NetRAID
DAC
NetRAID
DAC
NetRAID
DAC
NetRAID
DAC
NetRAID
DAC
NetRAID
DAC
NetRAID
DAC
SCSIFLT/
SMART
SCSIFLT/
SMART
NetRAID
DAC
NetRAID
DAC
NetRAID
DAC
Agent
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
SCSIFLT/
SMART
Appendix A
21214
21215
21216
21217
21218
Event
Code
21211
21212
21213
21219
21220
21221
21222
21613
21614
21615
21625
21900
21901
21600
21605
21606
21608
21609
21610
21611
21612
Severity
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Informational
Informational
Informational
Informational
Warning
Warning
Informational
Informational
Critical
Informational
Critical
Informational
Informational
Informational
Warning
Informational
Informational
Description
Check Consistency Corrected
Check Consistency Failed
Reconstruction Started
Reconstruction Completed
Reconstruction Failed
Physical Drive Predictive Failures
Physical Drive Failure Prediction Threshold Exceeded
Physical Drive Check Conditions
New Drive Inserted into Array
Disk Array Controller Battery Missing
Disk Array Controller Battery Voltage Low
Disk Array Controller Battery Temperature High
SNMP is Down
Host Adapter Timeout
Device Timeout
Host Adapter Discovered
Host Adapter Changed
Host Adapter Failed
Host Adapter Recovered
SCSI Device Failed
SCSI Device Discovered
SCSI Device Recovered
SCSI Device Changed
ASPI Database is Corrupted
A physical device became online
A physical device became a hot spare
Event Codes
NetRAID
DAC
NetRAID
DAC
NetRAID
DAC
NetRAID
DAC
SCSIFLT
SCSIFLT
SCSIFLT
SCSIFLT
SCSIFLT
SCSIFLT
SCSIFLT
SCSIFLT
Agent
NetRAID
DAC
NetRAID
DAC
NetRAID
DAC
NetRAID
DAC
NetRAID
DAC
NetRAID
DAC
NetRAID
DAC
NetRAID
DAC
SCSIFLT
SCSIFLT
SCSIFLT
SCSIFLT
FCARRAY
FCARRAY
63
Appendix A Event Codes
21925
21926
21927
21928
21929
21930
21931
21932
21933
21934
21935
21917
21918
21919
21920
21921
21922
21923
21924
21909
21910
21911
21912
21913
21914
21915
21916
Event
Code
21902
21903
21904
21905
21906
21907
21908
Severity
Critical
Warning
Informational
Informational
Informational
Informational
Critical
Critical
Critical
Critical
Informational
Informational
Informational
Informational
Informational
Description
A physical device reports a hard error
A physical device predicted potential failure (PFA/SMART)
Automatic rebuild started
Manual rebuild started
Rebuild completed
Rebuild canceled
Rebuild error
Rebuild failed due to new physical device
Rebuild failed due to logical device failure
A physical device failed
A physical device was found (Event not to be logged)
A physical device is gone
A physical device is unconfigured
Physical device expand capacity started
Physical device expand capacity finished
Critical
Critical
Critical
Informational
Informational
Informational
Informational
Informational
Physical device expand capacity failed
Command to physical device timed out
Physical device command aborted
Command was retried
Parity Error
Soft Error
Miscellaneous error
Physical Device Reset
Informational
Informational
Informational
Informational
Informational
Informational
Critical
Critical
Critical
A physical device became an active spare
A physical device became a warm spare
Request Sense data present
Consistency check started
Consistency check completed with no errors
Consistency canceled
Consistency check completed with an error
Consistency check failed due to logical device
Consistency check failed due to physical device failure
Non-recoverable Logical device became off-line
Critical Logical device became critical
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
Agent
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
64
Appendix A
21959
21960
21961
21962
21963
21964
21965
21966
21967
21968
21969
21951
21952
21953
21954
21955
21956
21957
21958
21943
21944
21945
21946
21947
21948
21949
21950
Event
Code
21936
21937
21938
21939
21940
21941
21942
Severity
Informational
Informational
Informational
Informational
Informational
Critical
Critical
Description
Logical device became on-line
Automatic rebuild started
Manual rebuild started
Rebuild completed
Rebuild canceled
Rebuild error
Rebuild failed due to new physical device
Non-recoverable Rebuild failed due to logical device failure
Informational A logical device initialization started
Informational
Informational
A logical device initialization completed
A logical device initialization was canceled
Critical
Informational
Informational
Informational
A logical device initialization failed
A logical device was found (event not to be logged)
A logical device is gone
Expand capacity started
Informational
Critical
Warning
Informational
Informational
Informational
Informational
Critical
Expand capacity finished
Expand capacity failed
Bad Block was found
A logical device size changed
A logical device type changed
A bad data block was found on a logical device
System started
Write Back error
Informational
Informational
Informational
Informational
Informational
State Table is full
Controller is dead
Controller has reset
A Controller was found (event not to be logged)
A Controller is gone
Informational
Warning
Battery Backup Unit found (Event not to be logged)
Battery Backup Unit power is low
Informational Batter Backup Unit power is OK
Non-recoverable Controller has been powered off
Informational
Informational
Controller has been powered on
Controller online
Event Codes
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
Agent
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
65
Appendix A
21327
21328
21329
21330
21331
21332
21340
21341
21301
21320
21321
21322
21323
21324
21325
21326
21977
21978
21979
21980
21981
21982
21983
21984
21985
21986
Event
Code
21970
21971
21972
21973
21974
21975
21976
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Severity Description
Non-recoverable Controller offline
Critical Controller’s partner is gone
Informational Battery Backup Unit Recondition Start
Informational
Informational
Battery Backup Unit Recondition Finished
Battery Backup Unit Recondition canceled
Informational Physical device size table is full
Non-recoverable Storage cabinet fan Failed
Informational
Critical
Storage cabinet fan is OK
Drive Enclosure fan failed
Informational Storage cabinet fan is not present
Non-recoverable Storage cabinet power supply failed
Informational
Informational
Storage cabinet power supply is OK
Storage cabinet power supply is not present
Non-recoverable Storage cabinet too hot
Critical Storage cabinet is hot
Informational
Informational
Storage cabinet temperature is OK
Storage cabinet temperature sensor is not present
Network Interface Controllers
NIC Adapter Mismatch
Received errors exceeded relative threshold
Transmit errors exceeded relative threshold
Adapter reset errors exceeded relative threshold
Alignment errors exceeded relative threshold
Giant frame errors exceeded relative threshold
Hardware mismatch errors exceeded relative threshold
Late collision errors exceeded relative threshold
Excessive collision errors exceeded relative threshold
Carrier sense errors exceeded relative threshold
Deferral errors exceeded relative threshold
No ECB errors exceeded relative threshold
Rx overflow errors exceeded relative threshold
Utilization count exceeded relative threshold
Received errors exceeded threshold
Transmit errors exceeded threshold
Event Codes
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
Agent
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
FCARRAY
66
Appendix A
21360
21361
21362
21363
21364
21365
21366
21367
21368
21369
21370
21371
21372
21349
21350
21351
21352
21353
21354
21355
21356
Event
Code
21342
21343
21344
21345
21346
21347
21348
20201
20202
20203
20204
20205
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Critical
Severity
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Informational
Informational
Informational
Informational
Informational
Description
Adapter reset errors exceeded absolute threshold
Alignment errors exceeded absolute threshold
Giant frame errors exceeded absolute threshold
Hardware mismatch errors exceeded absolute threshold
Late collision errors exceeded absolute threshold
Excessive collision errors exceeded absolute threshold
Carrier sense errors exceeded absolute threshold
Deferral errors exceeded absolute threshold
No ECB errors exceeded absolute threshold
Rx overflow errors exceeded absolute threshold
Utilization count exceeded absolute threshold
Active NIC in Redundant group failed
Failed NIC in redundant group became operational
Standby NIC in redundant group failed
All NICs in redundant group failed
Received errors exceeded delta threshold
Transmit errors exceeded delta threshold
Adapter reset errors exceeded delta threshold
Alignment errors exceeded delta threshold
Giant frame errors exceeded delta threshold
Hardware mismatch errors exceeded delta threshold
Late collision errors exceeded delta threshold
Excessive collision errors exceeded delta threshold
Carrier sense errors exceeded delta threshold
Deferral errors exceeded delta threshold
No ECB errors exceeded delta threshold
Rx overflow errors exceeded delta threshold
Utilization count exceeded delta threshold
Notification (Never Paged)
Modem error
No Connection
TAP: No ID= Prompt
TAP: No Message go ahead
TAP: Message not accepted
Event Codes
None
None
None
None
None
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
NIC
Agent
NIC
NIC
NIC
67
Appendix A
Severity
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Event
Code
21430
21431
21432
21433
21434
21435
21436
21416
21417
21418
21420
21421
21422
21423
21429
21437
21438
21439
21440
21401
21402
21403
21404
21405
21406
21407
21408
21409
21410
21411
21412
21413,
21414
21415
68
Event Codes
Description
Other
Tape Read Problems
Tape Write Problems
Tape Read/Write Data Error
Tape Faulty Media
Tape Read Fault
Tape Write Fault
Tape Worn Out Media
Tape Substandard Media
Tape Write Protected
Tape Locked, Eject Refused
Tape Media is Cleaning Cartridge
Tape Unsupported Media
Tape Snapped Media
Tape Cartridge Memory Failed
Tape Cartridge Ejected During Operation
Tape Detected Read-only Media
Tape has Corrupted Directory
Tape Drive Needs Immediate Cleaning
Tape Drive Needs Routine Cleaning
Tape Worn Out Cleaning Cartridge
Tape Invalid Cleaning Cartridge
Tape Requires Preventive Maintenance
Tape Drive Hardware Fault: Needs Reset
Tape Drive Hardware Fault: Needs Power Cycle
Tape Drive SCSI Interface Fault
Tape Drive Eject Media Request
Tape Drive Incorrect Firmware Download Attempt
Tape Device Humidity Specification Exceeded
Tape Device Temp. Specification Exceeded
Tape Device Voltage Specification Exceeded
Tape Device Predicted to Fail: Call Helpline
Tape Device May have Hardware Fault: Run Diagnostics
Tape Autoloader Communication Fault
Agent
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
Appendix A
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Critical
Critical
Critical
Severity
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
21467
21468
21469
21470
21471
21472
21473
21474
21458
21459
21460
21461
21462
21463
21464
21465
21466
21501
21502
21503
21450
21451
21452,
21453
21454
21455
21456
21457
Event
Code
21441
21442
21443
21444
21445
21446
21447
Description
Tape Autoloader Stray Tape
Tape Autoloader Mechanism Fault
Tape Autoloader Door Open
Tape Autoloader Door Hardware Fault: Call Helpline
Tape Autoloader Door Needs Magazine
Tape Device Predicted to Fail: Call Helpline
Tape Autoloader Door Needs Magazine
Library has Communications Fault
Library has Changer Mechanism Fault
Library has Hardware Fault: Reset Library
Library May have Hardware Fault: Run Diagnostics
Library has Lost Interface Fault
Library Predicted to Fault: Call Helpline
Library Requires Preventive Maintenance
Library Humidity Specification Exceeded
Library Temperature Specification Exceeded
Library Voltage Specification Exceeded
Library Detects Stray Tape in Drive
Library has Problems Picking Cartridge from Slot
Library has Problems Placing Cartridge into Slot
Library has Problems Loading Cartridge into Drive
Library Door is Open
Library has Mechanical Fault with Mail Slot
Library Needs Magazine
Library Security has been Compromised
Library Security Mode Changed
Library Manually Turned Offline
Library Drive Turned Offline
Library has Problems Reading Barcode Labels
Library Inventory is Inconsistent
Invalid Library Operation Attempted
APC UPS Communication Lost
APC UPS Overload
APC UPS Self-Test Failed
Event Codes
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
APC/UPS
APC/UPS
APC/UPS
Agent
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
TapeAlert
69
Appendix A
21511
21513
21517
21518
21519
21520
21521
21522
Event
Code
21504
21505
21506
21507
21508
21509
21510
21523
21524
21525
21526
21527
21528
Severity
Critical
Warning
Warning
Critical
Informational
Informational
Informational
Informational
Informational
Critical
Critical
Informational
Critical
Warning
Warning
Informational
Critical
Critical
Critical
Warning
Warning
Description
APC UPS Discharged Battery
APC UPS on Battery
APC UPS Smart-Boost Enabled
APC UPS Low Battery
APC UPS Communication Established
APC UPS A/C Power Restored
APC UPS Self-Test Passed
APC UPS Return from Low Battery
APC UPS Sleep Mode Enabled
APC UPS Battery Needs Replacement
APC Measure-UPS Contact Fault
APC Measure-UPS Contact Normal
APC UPS Hardware Failure Bypass
APC UPS On Software Bypass
APC UPS On Bypass via Rear Switch
APC UPS Return from Bypass
APC UPS Power Supply Failure Bypass
APC UPS Base Fan Failure
APC UPS Battery Pack Communications Lost
APC UPS Battery Pack Communications Established
APC UPS Run-Time Calibration Initiated
Event Codes
Agent
APC/UPS
APC/UPS
APC/UPS
APC/UPS
APC/UPS
APC/UPS
APC/UPS
APC/UPS
APC/UPS
APC/UPS
APC/UPS
APC/UPS
APC/UPS
APC/UPS
APC/UPS
APC/UPS
APC/UPS
APC/UPS
APC/UPS
APC/UPS
APC/UPS
70
B Recommended Modems
For modem connection to the HP TopTools Remote Control card, an external modem is required. HP recommends that you use the same model (or at least the same brand) of modem at the remote client that you use at the server. A list of recommended modems with their initialization strings for PPP communication and numeric paging is listed in Table B-1 below.
Table B-1. Recommended Modems and Initialization Strings
Modem Model
Generic Hayes
Compatible
Diamond SupraExpress
56e SP (K56Flex)
Hayes Optima 33.6
Hayes Accura
56K+FAX(K56Flex)
Initialization String (for PPP and Numeric Paging)
ATQ0V1X4S0=3&C1&D2
ATQ0V1X4S0=3&K3&C1\N2%C3+MS=V34
ATQ0V1X4S0=3&K3&C1&Q5&D3S36=7B33
ATQ0V1X4S0=3&K3&C1&Q5%C3B0&D3S37=0
Motorola
ModemSURFR 56K
ATQ0V1X4S0=3&K3&C1%C2%C3+MS=11
MultiTech MT1432L ATQ0&Q1V1X4S0=3&E4&C1$BA0&E1&E13&D3B0
MultiTech MT2834BA ATQ0&Q1V1X4S0=3&E4&C1$BA0&E1&E13&D3B0
ATQ0V1X4S0=3&K3&C1&Q5\N2%C3&D3B0+MS=11 MultiTech
MT5600ZDXV
(K56flex)
Microcom DeskPorte
28.8S/14.4S
ATQ0V1X4S0=3\G0&K3&C1&Q5%C3&D3B0+MS=11,1
ATQ0V1X4S0=3&H1&R2&C1&B1&M5&K2&D3B0&N0 USR Sportster 56K
Faxmodem(X2)
USR Sportster 33.6
Faxmodem
USR Courier
V.Everything 33.6/28.8
ZyXEL Omni 288S
ATQ0V1X4S0=3&H1&R2&C1&B1&M5&K2&D3B0&N0
ATQ0&A1V1X4S0=3&H3&R2&I0&C1&B1&M5&K1&D2B0&N0
ATQ0V1X4S0=3&H3&C1&B1&K4&D3B0&N0
71
Appendix B Recommended Modems
Getting the Latest Recommended Modems List
An updated list of recommended modems may be found on the HP NetServer
Tested Products List. To review the Tested Products List, go to either:
•
HP NetServer Navigator CD: To access the modem list from the HP
NetServer Navigator CD:
1. Insert the HP NetServer Navigator CD into a client with a CD-ROM drive.
2. Run Windows Explorer and double-click on the TPL.HLP file located in the TPL directory.
•
HP web site: For the most up-to-date modem list, go to HP’s web site.
Open your browser and enter the following URL: http://www.hp.com/netserver/support/compatibility/ compatibility.asp
Refer to the "HP NetServer Tested Products Lists."
72
C Installing and Using TFTP
Overview: What Is TFTP?
TFTP, the Trivial File Transfer Protocol, allows the HP TopTools Remote
Control card to access boot floppy images and new firmware images stored at a
LAN or modem-connected computer. TFTP is built on top of TCP/IP and is functionally a subset of FTP. As its name indicates, this protocol is used to transfer data between a "TFTP server" and either the HP TopTools Remote
Control or some other device that acts as the "TFTP client."
NOTE TFTP and the HP TopTools Remote Control card depend on the TCP/IP protocol. If you are able to view the HP TopTools
Remote Control user interface on your remote computer, this protocol is already functioning correctly. If not, modification of either your browser or networking environment may be required.
HP TopTools Remote Control uses the TFTP service to:
•
Access boot floppy images that allow administrators to help diagnose HP
NetServer problems and update the server BIOS.
•
Update HP TopTools Remote Control firmware.
TFTP file transfer consists of client-side and server-side components. Because the
HP TopTools Remote Control card has the client TFTP service built into its firmware, you can use TFTP to transfer either firmware images or boot images from either a local or a remote computer running a TFTP server program, see
Figure C-1.
73
Appendix C
Local system with
TFTP Server Software and firmware or floppy image
LAN
Installing and Using TFTP
HP NetServer with TopTools
Remote Control card
OR
LAN or
PPP (Modem)
Remote Client with TFTP
Server Software and firmware or floppy image (firmware update of TopTools Remote
Control Card NOT allowed using PPP)
Figure C-1. Using TFTP to Remotely Supply Updates and Boot Images
TFTP server side software for Windows 95 and Windows NT is supplied on the
HP NetServer Navigator CD as the file:
\ttrc\us\tftpserv.exe
The server software is designed only to serve files to a TFTP client, not to receive them. The software provides additional security by allowing the client to retrieve files only from a directory which is designated on the command line when starting the server.
NOTE Contact your local network administrator for the correct TFTP server setup and for available boot images.
For any of the following operations you may also use another available TFTP server such as the TFTP server daemon normally supplied with UNIX workstations and servers.
74
Appendix C Installing and Using TFTP
TFTP Requirements
To use the TFTP service with HP TopTools Remote Control, you must have:
•
TFTP client software. The client software is already built into the firmware of the HP TopTools Remote Control card.
•
TFTP server software (tftpserv.exe). To run tftpserv you need one of the following operating systems:
◊
◊
◊
Microsoft Windows NT 4.0
Microsoft Windows NT 3.51
Microsoft Windows 95 or 98
TFTP server software requires TCP/IP availability on the computer on which it will run.
Starting the TFTP Server
To start the supplied TFTP server, you must execute the program "tftpserv.exe" on the server in a DOS window or using the Run… command from the Windows
Start menu. Usage is as follows: tftpserv.exe [ root] where [root] indicates the base directory from which a client can retrieve files. If you do not specify [root], the directory containing the tftpserv.exe file is used as the base directory.
A TFTP client can request files within the base directory or its subdirectories but does not have access to lower directories. The server software enables the base directory to act only as a file source, not as a file destination.
Updating HP TopTools Remote Control Firmware
If a new or backup version of the HP TopTools Remote Control card firmware is stored on the TFTP server, you can download the update to your HP TopTools
Remote Control card. This must be done over the LAN. Firmware update of the
TopTools Remote Control card is not supported using a PPP connection.
To update the HP TopTools Remote Control firmware, you must have a firmware image file stored under the base directory used by the TFTP server.
There are two different methods you can use to update HP TopTools Remote
Control firmware:
•
Update Option 1 requires hands-on access to the NetServer.
•
Update Option 2 uses the HP TopTools Remote Control web interface.
75
Appendix C Installing and Using TFTP
To configure the Remote Control card for firmware updates, use one the following procedures:
Update Option 1
1. Shutdown and reboot the HP NetServer containing the HP TopTools
Remote Control card.
2. Enter the BIOS setup interface by pressing F3 when prompted during
HP NetServer boot.
3. Select "<F> Firmware Update Settings", and enter the IP address of the
TFTP server and the filename of the firmware image. The filename you enter should include a relative path from the base directory.
4. Ensure the TFTP server is running.
5. Select "<S> Start Firmware Update".
Update Option 2
This option may be performed on a single card or, if you have TopTools Device
Manager, multiple cards at once. Instructions for a single card are listed here. To perform this action on multiple cards, refer to the TopTools Remote Control online help.
1. From the HP TopTools Remote Control software interface, click the
Configuration tab.
2. Then click the Card Info button.
3. In the Card Maintenance section, fill in the IP address of the TFTP server and the filename of the firmware. The filename you enter should include a relative path from the base directory.
4. Ensure the TFTP server is running.
5. To start the firmware update, click Update.
For example, if the TFTP server used \tftp\public as its root and the firmware image file is named
\tftp\public\hp\fw\ttrc\us\ttrc_rom.bin
you would enter the file name as: hp\fw\ttrc\us\ttrc_rom.bin
An update can also be performed using a firmware image file and TFTP server at a remote client (see Figure C-1).
76
Appendix C Installing and Using TFTP
NOTE HP recommends that you do not update the HP TopTools
Remote Control card firmware if the link between the TFTP server and the HP NetServer is a dial-up network connection.
A disconnection during an update can leave the HP TopTools
Remote Control card partially updated and you would need to repeat the update before proceeding.
A firmware update takes approximately one minute over a 10Base-T LAN connection. After the update has completed, the HP TopTools Remote Control will be reset in order to start the new firmware.
Using the HP TopTools Remote Control Remote Boot Feature
You can use the HP TopTools Remote Control to remotely boot the HP NetServer in which you have installed the HP TopTools Remote Control card. The card boots the HP NetServer using a boot floppy image located on a TFTP server.
Starting an HP NetServer from a remote boot image requires that you have already created an alternate bootable floppy image file and that this image is available in the base directory used by the TFTP server. After the HP TopTools
Remote Control processes a remote reboot, the feature is disabled automatically so that the next boot will be a local boot.
You use the HP Copydisk utility to create a floppy image file. The 1.44MB file created contains a sector-by-sector copy of the floppy plus a 32-byte copydisk header; you can also use generic floppy image files (no header) created with other utilities. The image file (usually with the extension .DSK), when accessed via
TFTP, is interpreted by the HP NetServer with the HP TopTools Remote Control card as if it were a local floppy disk image. Thus, the HP NetServer boots using this image as if it were accessing a bootable disk stored in floppy drive A.
The ability to create a floppy boot image opens up powerful remote administration possibilities. A system administrator can create boot floppy images to:
• update the server BIOS
• change and/or update software drivers
• boot your various diagnostic utilities
• boot virus-checking software
77
Appendix C Installing and Using TFTP
NOTE Check the HP NetServer’s BIOS Setup program (typically, accessed by pressing F2 when prompted during the boot process) to ensure that the floppy drive is positioned at the top of the list of bootable devices in the boot order.
Creating a Floppy Boot Image
Before you can create a boot image, you must get a copy of the HP utility
"copydisk.exe".
NOTE Do not confuse HP’s copydisk.exe with the DOS utility
diskcopy.exe supplied with Microsoft MS-DOS operating systems.
Copydisk can be found on the HP NetServer Navigator CD in the directory
\ttrc\us
In the following procedure, you format a floppy disk to include system (boot) capability and load the software (drivers, applications) that you want run during the boot process. Finally when you have provided all necessary software components to the disk, you copy an image of the floppy to your TFTP server using copydisk.exe.
To create a floppy boot image:
1. Insert a 1.44MB floppy disk in drive A and format it. This could be at a
Windows 95 or 98 client, but to ensure that the diskette has enough room for all the files, use a system with MS-DOS 6.x. At a DOS prompt: enter the command format /s a:
The /s parameter instructs DOS to include the system on the disk, making the disk bootable.
2. Copy all drivers and software (e.g. BIOS update) to the floppy disk drive.
Create an appropriate autoexec.bat file on the floppy to run the desired program(s).
3. Using the HP Copydisk utility, create a floppy boot image file in the root directory of your TFTP server. Use the following syntax: copydisk a: x:\path\filename.dsk
78
Appendix C Installing and Using TFTP where a: is the source diskette and x:\path\filename is the destination drive, path and filename with a .dsk extension for your image file. An image file is created and transferred to the designated directory.
Initiating a Remote Boot Using a Floppy Boot Image
There are two ways to boot the HP NetServer using a remote boot image:
•
Remote Boot Option 1 requires "hands-on" access at the HP NetServer.
•
Remote Boot Option 2 uses the HP TopTools Remote Control web interface.
Remote Boot Option 1
To use Remote Boot Option 1 method, you must have properly configured HP
TopTools Remote Control. Refer to "Running the HP TopTools Remote Control
BIOS Setup Program" in Chapter 4.
In Remote Boot Option 1, you start from the user interface stored in the HP
TopTools Remote Control ROM based setup options.
1. Boot the HP NetServer.
2. When the HP TopTools Remote Control banner appears, press F3 when prompted. You are presented with a menu of configurable options.
3. Enable the Remote Boot feature in the BIOS setup. Be sure it is "on."
4. Enter the filename of the boot image.
5. Supply the IP Address of the TFTP server. That is, identify the IP Address of the server where the remote boot image is located.
6. Reboot. During the HP NetServer reboot, a message indicates that the server is attempting to start from the designated boot image.
Remote Boot Option 2
The second remote boot method requires you to log onto the HP TopTools
Remote Control web interface in order to set up a remote boot.
To set up a remote boot, using the HP TopTools Remote Control user interface:
1. From the HP TopTools Remote Control user interface, select the Remote
Control tab.
2. Under Server Control, select one of the following HP NetServer start-up options:
79
Appendix C Installing and Using TFTP
◊
◊
◊
Power on (if the server is off)
Power cycle
Reset
Once you have selected an action that would bring the HP NetServer back online, you can further select Remote Boot features.
3. Select Remote Boot. This enables HP TopTools Remote Control to retrieve a floppy disk image from the designated remote computer.
4. Enter the IP Address of the TFTP server and the filename of the boot image. The filename you specify should be a relative path from the root directory.
5. Press "Start Power/Reset Option" to initiate the remote boot.
As an example, if the TFTP server used \tftp\public as its root and the file of interest is named:
\tftp\public\hp\boot\ttrc\us\dos.dsk
you would enter the file name as: hp\boot\ttrc\us\dos.dsk
Examples of Remote Boot Using a Floppy Boot Image
Using the HP utility copydisk.exe, you can remotely administrate numerous alternate boot routines and automate a range of diagnostic procedures for your
HP NetServers.
The following examples demonstrate how an administrator would set up and use floppy boot images in a typical network:
•
Example 1: A remote server BIOS update
•
Example 2: A remote boot of HP Diagnostic Assistant
•
Example 3: A remote DOS file transfer
In these examples a remote client functions as the TFTP server (refer to Figure
C-1). As you review these examples, keep in mind that for each scenario, the task could be accomplished in some other fashion. For example, the TFTP server could be located elsewhere on the intranet.
80
Appendix C Installing and Using TFTP
Example 1: A remote server BIOS update
In this example, the system administrator wants to update the BIOS of a remote
HP NetServer. The administrator first obtains the latest BIOS from the HP web site and downloads it to a local hard disk. The administrator then runs the self extracting BIOS update file and copies the biosxyz.dsk file to the tftpserv base directory. The administrator then uses TopTools Remote Control to remote boot the biosxyz.dsk BIOS update disk.
To remotely update the server BIOS, the administrator would proceed as follows:
1. Obtain up-to-date server BIOS. Go to HP’s web site
(www.hp.com/go/netserver) and download the appropriate BIOS upgrade from the HP NetServer Service and Support page.
2. Run the biosxyz.exe self-extracting file to extract the biosxyz.dsk boot floppy image file. Copy the biosxyz.dsk file to your TFTP base directory.
3. Run tftpserv.exe. TFTP waits for a request for an image file from the
TopTools Remote Control card.
4. Run the HP TopTools Remote Control web interface. Click the Remote
Control tab. Select the Reset and Remote boot options.
5. In the TFTP IP Address field, type the IP address of your client machine.
In the TFTP File Name field, type: biosxyz.dsk
.
6. Click "Start Power/Reset Option". The server restarts and TFTP loads the image file onto the HP TopTools Remote Control card where it is then supplied to the HP NetServer as a boot image. The BIOS update executes automatically. Use Text Remote Control to view the progress of the update.
Example 2: A remote boot of HP Diagnostic Assistant
In this example, the system administrator wants to boot to HP’s Diagnostic
Assistant. To do so the administrator obtains a copy of the Diagnostic Assistant disk from the HP NetServer Navigator CD Diskette Library, uses Copydisk to create a floppy image file, and uses TopTools Remote Control to remote boot the
Diagnostic Assistant disk image.
To remotely boot Diagnostic Assistant, the administrator would proceed as follows:
1. Insert the HP NetServer Navigator CD at the remote Windows client. The
Diskette Library program will auto-start.
81
Appendix C Installing and Using TFTP
2. Select HP Diagnostic Assistant and follow the instructions to create the floppy in drive A.
3. Using the Copydisk program, create a floppy boot image in the base directory of your TFTP server. Use the following syntax: copydisk a: x:\ path\diagasst.dsk
where a: is the source diskette and x:\path is the destination TFTP base directory on your hard drive.
4. Run tftpserv.exe. TFTP waits for a request for an image file from the
TopTools Remote Control card.
5. Run the HP TopTools Remote Control web interface. Click the Remote
Control tab. Select the Reset and Remote boot options.
6. In the TFTP IP Address field, type the IP address of your client machine.
In the TFTP File Name field, type: diagasst.dsk
.
7. Click "Start Power/Reset Option". The server restarts and TFTP loads the image file onto the HP TopTools Remote Control card where it is then supplied to the HP NetServer as a boot image. The HP NetServer boots
Diagnostic Assistant.
Example 3: A remote DOS file transfer to update a NetWare driver
In this example, the system administrator at a remote client running Windows 95 wants to reboot a remote HP NetServer running Novell NetWare in order to load a new SCSI device driver (the old one is believed to be faulty). To do so, the administrator obtains the latest copy of the driver from HP (AIC7870.dsk) and copies it to a formatted DOS boot disk, uses copydisk to create a floppy image file, and uses TopTools Remote Control to remote boot the disk which copies the new driver to the DOS partition. Finally, the administrator uses Text Remote
Console to edit the NetWare startup.ncf file to point to the new driver.
To remotely reboot and copy the new driver:
1. Insert a 1.44MB floppy disk in drive A and create a bootable diskette.
This could be at a Windows 95 or 98 client, but to ensure that the diskette has enough room for all the files, use a system with MS-DOS 6.x. At a
DOS prompt, enter the command: format a:/s
The /s parameter instructs DOS to include the system on the disk, making the disk bootable.
82
Appendix C Installing and Using TFTP
2. Obtain the new driver (in this case AIC7870.dsk). Go to HP’s NetServer web site (www.hp.com/go/netserver) and download the appropriate driver from the HP’s NetServer Service and Support page.
3. Copy the driver file to the formatted floppy in drive A. Copy the DOS editor to the floppy (in Windows 95, this file is located in:
\windows\command\edit.com).
4. Create an autoexec.bat file on the floppy that includes the following command lines: mkdir c:\temp copy aic7870.dsk c:\temp edit c:\nw411\startup.ncf
When finished the floppy in a: would include the following files: command.com
autoexec.bat
aic7870.dsk
edit.com
5. Use the Copydisk program to create a floppy boot image in the base directory of the TFTP server using the following syntax: copydisk a: path\doscopy.dsk
where path is the TFTP base directory on your hard drive.
6. Run tftpserv.exe. TFTP waits for a request for an image file from the
TopTools Remote Control card.
7. Run the HP TopTools Remote Control web interface. Click the Remote
Control tab. Select the Reset and Remote boot options.
8. In the TFTP IP Address field, type the IP address of your client machine.
In the TFTP File Name field, type: doscopy.dsk
.
9. Click "Start Power/Reset Option". The server restarts and TFTP loads the image file onto the HP TopTools Remote Control card where it is then supplied to the HP NetServer as a boot image. The HP NetServer boots the
DOS disk and executes the autoexec.bat file. It creates a "c:\temp" directory, copies the new driver there, and brings up the NetWare startup.ncf file in the DOS editor. The administrator uses Text Remote
Console to modify the path to the SCSI driver:
LOAD c:\temp\aic7870.dsk SLOT=10001
The administrator saves the file, exits the editor and runs server.exe to start the NetWare server.
83
D Technical Specifications
This appendix provides specifications for the HP TopTools Remote Control PCI card.
Feature
On-Board Features
Physical
Characteristics
Environmental
Conditions
Power
Consumption
Battery
Description
32-bit PCI Bus Master board (occupies a single slot) with 64 bit form factor
External 9-pin RS-232 connector
External RJ45 for 10Base-T, 10Mbit LAN connector
Rear panel connector for AC/DC adapter
I
2
C/IPMB interface connector
4 MB Static RAM memory
2 MB of Flash ROM memory (firmware is customerupgradeable)
Short PCI card
Operating temperature: 5-35 degrees C ambient
Non-operating temperature: -40 degrees to 65 degrees C
Operating humidity: 20% to 80%
Non-operating humidity: 95% non condensing
Operating altitude: 3,046 m
Non-operating altitude: 12,200 m
2 A at +5 V (10 W maximum)
250 mA at +12 V
Custom NiMH rechargeable 4-cell battery
Operating Temperature: 15-35 degrees C ambient*
4.8V, 1100 mAh
Provides up to one hour of standby usage
85
Appendix D Technical Specifications
Feature
Optional AC/DC
Power Adapter
Description
Input voltage: 100 - 240 V AC, 50/60 Hz
Output voltage: 5V
±
5 %
Output current: 2.0 A max.
Operating temperature: 0 degrees to 40 degrees C
Certification: CSA, C22.2 No 950-95, EN 60950, CE
* For optimal battery lifetime, the temperature inside the server should be maintained below 40 degrees C and should never exceed 50 degrees C.
86
E Battery Operation
The HP TopTools Remote Control card includes a rechargeable Nickel
Metal-Hydride (NiMH) battery pack that ensures a supply of power to the card components.
This battery pack contains four cells and is rated at 4.8V at 1100mAH. In case of a loss of AC power to the server, or a power supply failure, the battery continues to power the HP TopTools Remote Control for up to one hour. The battery pack, which is attached to the card with two plastic darts, is designed for easy removal and replacement by the customer.
NOTE HP TopTools Remote Control can continue to perform its functions with a non-operating battery as long as power is being supplied to the server or power is being applied by the optional external AC/DC adapter.
Safety
To reduce the possibility of an electric shock from the local area network, plug the computer into an AC outlet before connecting to the network. Likewise, disconnect the network before unplugging the computer from the AC power outlet.
Shutting Down the Card to Conserve Battery Power
In the event that the server must be turned off for an extended period of time and no external AC/DC adapter is connected, the HP TopTools Remote Control card should also be shut down. This prevents battery pack discharge while the server is not in service.
The HP TopTools Remote Control card automatically powers on when AC power is applied to the server.
Charging
To ensure battery power, the HP TopTools Remote Control card provides two sources for battery charging. The on-board battery is charged:
•
Through the host server’s PCI bus when the host server is powered on, or
•
When the card’s optional external AC/DC adapter is connected.
87
Appendix E Battery Operation
The HP TopTools Remote Control card also provides the following alternate charging modes:
•
Fast charge. If the card determines that the battery has been depleted, it begins a fast charge.
•
Trickle charge. When the battery is fully charged, the card switches to a trickle-charge mode of operation.
When power is first applied to the card, the battery is always initially fast charged. (This is true even if the battery is already fully charged.) After a few minutes, if the card’s on-board circuitry determines that the battery’s cells are fully charged, HP TopTools Remote Control automatically switches to trickle-charge mode.
Battery Initialization
If the server’s power is interrupted, HP TopTools Remote Control automatically switches to battery operation. HP TopTools Remote Control logs the event and generates an alert (if so configured). In addition, some HP TopTools Remote
Control functions that require the server to be powered up are also suspended, including console redirection, PCI Bus Utilization monitoring, and server resets.
If a remote connection is active when power is interrupted, the connection will be maintained. The HP TopTools Remote Control card will continue to function for at least one hour on battery power.
NOTE If you are using an external modem with HP TopTools Remote
Control, the modem won’t have access to battery power. To guarantee power to an external modem, use a modem that is attached to an Uninterruptible Power Supply (UPS).
Life Expectancy
The life expectancy of the battery pack varies depending on temperature extremes and number of charging cycles experienced by the cells. A nominal life expectancy is over two years. If the card provides less than half an hour of operation while operating on battery power, it may be time to replace the battery pack.
88
Appendix E Battery Operation
Replacement
To replace the HP TopTools Remote Control battery pack (Part No. 5183-6570) contact your HP Sales and Service office. In the U.S. call (800) 227-8164. To order a replacement battery pack from Hewlett-Packard, refer to its Part Number.
Battery Disposal
Nickel Metal-Hydride batteries should be disposed of in a responsible fashion according to the laws in the country where the card is used.
CAUTION Do not crush, puncture, or incinerate the battery. Do not short the battery’s external contacts.
89
F LED Codes
A failure on the HP TopTools Remote Control card is indicated by a flashing signal pattern displayed by the red diagnostic LED visible above the RS-232 port
(refer to Figure F-1). The other set of LEDs located next to the LAN port indicate
LAN connection activity.
NOTE In the event that more than one error is affecting card operation, the HP TopTools Remote Control reports only the first failure discovered.
Diagnostic
LEDs
LAN LEDs
LAN Connector
Figure F-1. HP TopTools Remote Control LED
NOTE The LEDs mounted on the HP TopTools Remote Control card are unusually small micro devices that, until activated, appear as little white dashes on the circuit board.
Each failure is stored as a four-digit code. This allows each code up to 10
"sub-codes" that can be interpreted by the diagnostic utility.
91
Appendix F LED Codes
For example, a 2-1-1-2 error (DRAM Error) would appear as:
flash-flash, pause, flash, pause, flash, pause, flash-flash, pause
The failure pattern repeats indefinitely.
Failure Codes
The table below lists the error or report codes, which are flashed by the HP
TopTools Remote Control card’s red diagnostic LED. A flashing red LED always indicates a problem with the card’s operation.
To determine a Suggested Action, note the first three digits of the error and refer to the Report Code in the following table. The fourth digit is represented by an
"X" because the number is irrelevant to the analysis.
Table F-1. Failures and Suggested Actions
Report Code
( Red LED blink pattern)
Failure Reason Suggested
Action
LED on continuously ASIC CPU Subsystem Error See action 1
1111 FLASH-ROM Error See action 2
211X
311X
411X
511X
611X
DRAM Error
LAN Interface Error
RS-232 Interface Error
PCI Interface Error
ICMB Error
See action 3
See action 1
See action 1
See action 1
See action 1
The "X" in the report code represents a possible number between 1 and 9 and is not significant.
Suggested Actions
The following remedies refer to the Suggested Actions listed in the last column of
Table F-1 above.
Action 1: First verify the fault. Disconnect the AC/DC adapter from the card and cycle power at the server to restart HP TopTools Remote Control.
If the same error is reported again, call your local support center.
92
Appendix F LED Codes
Action 2: The card firmware may be corrupted and require updating.
You may either use the firmware image that came with the card on the HP
NetServer Navigator CD, or you may download the latest firmware update image from the HP NetServer BBS or web site (see Technical Support in
Appendix H). This image should be copied to your TFTP server (to use the TFTP software, refer to Appendix C). If you are unable to complete this procedure, call your local support center.
Action 3: Call your support center. If you need to call your local support center, make sure that you have HP TopTools Remote Control product information on hand including serial and version number. Also be sure to note the relevant LED code and description.
93
G Keyboard Layouts
The HP TopTools Remote Control allows an administrator to select a keyboard layout that matches the server keyboard. With the proper keyboard layout, HP
TopTools Remote Control is able to correctly interpret keystrokes sent to the server keyboard. HP TopTools Remote Control includes support for France, Italy,
Germany, Spain, United Kingdom, and United States keyboards.
The graphics below provide layouts for each of the keyboards supported by the
HP TopTools Remote Control. If you are using an unsupported keyboard, you can map keystrokes by pressing the key on your keyboard that corresponds to the location of the key on the configured keyboard layout.
95
Appendix G Keyboard Layouts
96
H Software License, Warranty,
Regulatory and Support
Hardware Product Limited Warranty
Hewlett-Packard Hardware Accessories
HP warrants this HP NetServer Hardware Accessory against defects in material and workmanship under normal use, for a period of one year. The warranty commences on receipt of this product by Customer from HP or Reseller. If HP or
Reseller receives notice of such defects during the warranty period, HP or
Reseller will either, at its option, repair or replace products that prove to be defective.
An HP NetServer Hardware Accessory is an HP hardware product, specifically designated for use with NetServers, that is added on or integrated into an
NetServer in order to provide higher performance, capacity, or increased capability; and is listed as a product in HP’s Corporate Price List. Upon installation inside an NetServer, the NetServer Hardware Accessory carries a one-year Return-to-HP warranty or the remainder of the warranty period for the original NetServer in which it is installed, whichever is longer.
Should HP or Reseller be unable to repair or replace the hardware accessory within a reasonable amount of time, Customer’s alternate remedy shall be a refund of the purchase price upon return of the hardware accessory product.
On-board Battery
•
The battery on board the HP TopTools Remote Control card is a customer-replaceable consumable and is not covered under this warranty.
Software Product Limited Warranty
Ninety-Day Limited Software Warranty
HP warrants for a period of ninety (90) days from the date of the purchase that the software product will execute its programming instructions when all files are properly installed. HP does not warrant that the operation of the software will be uninterrupted or error free. In the event that this software product fails to execute its programming instructions during the warranty period, Customer’s remedy shall be a refund or repair. Should HP be unable to replace the media within a
97
Appendix H Software License, Warranty, Regulatory and Support reasonable amount of time, Customer’s alternate remedy shall be a refund of the purchase price upon return of the product and all copies.
Removable Media
HP warrants the removable media, if supplied, upon which this product is recorded to be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase. In the event the media prove to be defective during the warranty period, Customer’s remedy shall be to return the media to HP for replacement. Should HP be unable to replace the media within a reasonable amount of time, Customer’s alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other non-removable media copies of the software product.
Notice of Warranty Claims
Customer must notify HP in writing of any warranty claim not later than thirty
(30) days after the expiration of the warranty period.
Limitation of Warranty
HP makes no other express warranty, whether written or oral, with respect to this product. Any implied warranty of merchantability or fitness for a particular purpose is limited to the 90-day duration of this written warranty. Some states or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you.
This warranty gives specific legal rights, and you may also have other rights that vary from state to state, or province to province.
Limitation of Liability and Remedies
The remedies provided above are Customer’s sole and exclusive remedies. In no event shall HP be liable for any direct, indirect, special, incidental, or consequential damages (including lost profit) whether based on warranty, contract, tort, or any other legal theory. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Obtaining Warranty Service
You may obtain Warranty service from your Authorized HP Reseller or HP Sales and Service Office.
Consumer transactions in Australia and the United Kingdom: The disclaimers and limitations above shall not apply and shall not affect the statutory rights of a Consumer.
98
Appendix H Software License, Warranty, Regulatory and Support
HP Software License Agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP
SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE
SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE
TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY
RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS
BUNDLED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE
UNUSED PRODUCT FOR A FULL REFUND.
HP Software License Terms
The following License Terms govern your use of the accompanying Software unless you have a separate written agreement with HP.
License Grant. Hewlett-Packard grants the Customer a license in the software, subject to the following:
Use. "Use" means storing, loading, installing, executing or displaying the
Software. You may not modify the Software or disable any licensing or control features of the Software. The software is supplied with your HP NetServer system and resides on the HP NetServer Navigator CD. The software consists of two pieces: the Server software and the Remote Client communications software.
•
The Server software (which includes utilities, and Symantec’s pcANYWHERE32 product supplied by HP) may be used on one HP
NetServer system that includes the HP TopTools Remote Control card.
Additional licenses for pcANYWHERE32 must be purchased from
Symantec in order to install it on other HP NetServer systems.
•
The Remote Client communications software (Symantec’s pcANYWHERE32 product supplied by HP) may be used on one remote personal computer workstation. Additional licenses for pcANYWHERE32 must be purchased from Symantec in order to install it on other personal computer workstations.
Ownership. The Software is owned and copyrighted by HP or its third party suppliers. Your license confers no title or ownership in the Software and is not a sale of any rights in the Software. HP’s third party suppliers may protect their rights in the event of any violation of these License Terms.
Copies and Adaptations. You may only make copies or adaptations of the
Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the
Software onto any public network.
99
Appendix H Software License, Warranty, Regulatory and Support
No Disassembly or Decryption. You may not disassemble or decompile the
Software unless HP’s prior written consent is obtained. In some jurisdictions,
HP’s consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software.
Transfer. Your license will automatically terminate upon any transfer of the
Software. Upon transfer, you must deliver the Software, including any copies and related documentation, to the transferee. The transferee must accept these
License Terms as a condition to the transfer.
Termination. HP may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations and merged portions in any form.
Export Requirements. You may not export or re-export the Software or any copy or adaptation in violation of any applicable laws or regulations.
U.S. Government Restricted Rights. The Software and any accompanying documentation have been developed entirely at private expense. They are delivered and licensed as "commercial computer software" as defined in DFARS
252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991) or DFARS
252.227-7014 (Jun 1995), as a "commercial item" as defined in FAR 2.101(a), or as "Restricted computer software" as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable.
You have only those rights provided for such Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved.
Notice for USA
FCC Radio Frequency Emissions Statements
For Products Labeled "Class B"
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates and uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
100
Appendix H Software License, Warranty, Regulatory and Support guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and the receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/television technician for help.
Hewlett-Packard’s system certification tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with your computer. Changes or modifications not expressly approved by Hewlett-Packard could void the user’s authority to operate the equipment. Cables used with this device must be properly shielded to comply with the requirements of the FCC.
For Products Labeled "Class A" LAN Connection
This equipment has been tested and found to comply with the limits for Class A digital devices, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user is required to correct the interference at their own expense.
101
Appendix H Software License, Warranty, Regulatory and Support
DECLARATION OF CONFORMITY per ISO/IEC Guide 22 and EN 45014
Manufacturer’s
Name: Hewlett-Packard Company
Manufacturer’s
Address: 5301 Stevens Creek Blvd.
Santa Clara, CA 95052 USA declares, that the product
Product Name:
Model(s):
Product Options:
HP TopTools Remote Control Card
D6028A
ALL conforms to the following Product Specifications:
Safety:
EMC:
IEC 950-1:1991 + A1: 1992 / EN 60950-1:1992 + A1: 1993
EN 55022: 1994 / CISPR 22, Class B
EN 50082-1:1997 - Generic Immunity
IEC 801-2:1991, 4 kV CD, 8 kV AD
IEC 801-3:1992, Radiated Immunity: 3V/m
IEC 801-4:1988, Fast Transients: 0.5 kV, 1 kV
Supplementary Information:
1) During the measurements against EN55022, the I/O ports were terminated with their nominal impedance, the RS 232 and LAN connection was terminated with the HP cable.
2) When the product is connected to other devices, the user must ensure that the connecting cables and the other devices are adequately shielded to prevent radiation.
3) The product complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference, and
- This device must accept any interference received, including interference that may cause undesired operation.
The product herewith complies with the requirements of the following directives and carries the CE marking accordingly:
- EMC Directive 89/336/EEC
Low Voltage Directive 73/23/EEC
Santa Clara, July 2, 1998
Nigel Marrion/Quality Manager
North American Contact:
Hewlett-Packard Company Product Regulations Manager
3000 Hanover Street
Palo Alto, CA 94304
650-857-1501
European Contact: Your local Hewlett-Packard Sales and Service Office or
Hewlett-Packard GmbH,
Department HQ-TRE
Herrenberger Straße 130
D-71034 Böblingen
(FAX: + 49-7031-143143)
102
Appendix H Software License, Warranty, Regulatory and Support
Technical Support
During the warranty period, telephone technical support is available to assist with setup, configuration, startup, and troubleshooting of your hardware product.
Prior to calling HP or Reseller, please follow this checklist. This will allow HP or
Reseller to assist you more quickly and efficiently.
1. Consult the documentation provided with your product to assure that your system features are properly configured.
2. Execute the diagnostics provided and record the information. Consult the accompanying documentation for instructions.
3. Record the following information:
◊
◊
◊
◊
◊
◊
◊
Product model name and number
Product serial number
Applicable error messages from system or diagnostics
Applicable hardware driver revision levels
Add-on cards or hardware
Third-party hardware or software
Operating system type and revision level
Most of this information can be obtained by using HP TopTools.
U.S. and Canada
For hardware service and telephone support, contact either:
•
A participating Reseller or
•
HP Customer Support Center (Colorado): 970-635-1000
103
Appendix H Software License, Warranty, Regulatory and Support
Europe
For hardware service and telephone support, contact either:
•
A participating Reseller or
•
HP Customer Support Center (Netherlands):
Austria: 0660 6386 Netherlands: 020 6068751
02 626 8806 Norway: 22 11 6299 Belgium
(Dutch):
Belgium
(French):
Denmark:
Finland:
France:
Germany:
Ireland:
02 626 8807
3929 4099
02 03 47 288
01 43 62 3434
0180 525 8143
01 662 5525
Portugal: 01 441 7199
Spain:
Sweden:
902 321 123
08 619 2170
Switzerland: 084 880 1111
United
Kingdom:
0171 512
5202
International
(English):
44 171 512
5202
Italy: 02 2 641 0350
Other Countries
For hardware service, contact your local Reseller or HP sales office. For telephone support, contact your Reseller.
Using Other Information Services
•
Internet WWW: http://www.hp.com/netserver/support/
•
Internet FTP: ftp://ftp.hp.com/pub/servers/
•
CompuServe:
GO HPPC
104
Index
A
AC/DC Adapter connecting optional adapter, 20 acronyms, 8
Agents, NetServer, 13 audience, 9
Automatic Server Restart (ASR), 11
Automatic server shutdown, 11
B
Battery disposal, 89
Battery operation, 87 cabling configuration, 17 charging, 87 life expectancy, 88 limited card function when running on low battery, 88 mounting the battery pack, 16 shutting down the board, 87
Battery replacement, 89
BIOS setup program, 24 updating the system, 16
C
Configurable options in web interface,
35 configuration
HP TopTools Remote Control card,
24
IP Address, 25
LAN, 25 pcANYWHERE32 on the server, 43 pcANYWHERE32 remote client software, 46
PPP, 26 remote boot, 27 remote client using LAN, 29 remote client using PPP, 30 update firmware, 27 console redirection, 9
D defaults, resetting the user database to,
56
DHCP support, 12
DHCP, using, 26, 54 diagnostics, 11
Diagnostics, 11
Dialback described, 10 dialback modem settings, 30 documentation included, 8
DOS file transfer, 11
E environmental monitoring, 10 error codes, 57
Event Codes, 57 event notification, 11 external modem connection, 29
F features, 9 firmware update configuration, 27 functions, 9
G graceful shutdown, 9
H
Hardware setting up, 15 how Remote Control works, 6
HP TopTools Remote Control card web interface, 37
105
Index
HP TopTools Remote Control Card configuring, 24 connecting the I
2
C cable, 18 features, 9 how it works, 6 installing, 19 overview, 5 preparing the card, 16 remote login, 36 setting up, 15 technical specifications, 85 troubleshooting, 51 verifying installation, 21
HP TopTools Remote Control features
Automatic Server Restart, 11 automatic server shutdown, 11 console redirection, 9 diagnostics, 11 dialback, 10
DOS file transfer, 11 logging server events, 10 memory diagnostics, 11 on-board processor, 9
PCI bus efficiency, 10
PCI bus utilization, 10 remote environmental monitoring,
10 remote management security, 10 remote server configuration, 10 remote server reset, 9 server event notification, 11 server performance monitoring, 10 upgradeable firmware, 12
I
I 2
C cable connecting to the card, 18 connecting to the server, 19
I
2
C defined, 8
Installation hardware, 15
Quick Start, 1
106 server software for Windows NT, 42 installing
HP TopTools Remote Control card,
19
I
2
C cable, 18 power control cable, 20 interference, 101
IP address unique for the card, 25
IPMB defined, 8
K keyboard layouts, 95
L
LAN configuration, 25
IP Address, 25 using DHCP, 26, 54
LAN connection, 28
LEDs, 91 failure codes, 92 suggested actions, 92 verifying card installation, 21 license information, 97 logging server events, 10 login resetting the login name and password to the factory defaults,
56
M modems getting latest list, 72 recommended, 71
N
Netscape, resizing frames, 14
NetServer SNMP agents, 13
O on-board processor, 9 overview, 5
P package contents, 7
Paging
Troubleshooting, 51 password resetting to the factory defaults, 56 pcANYWHERE32 client LAN connection, 48 client PPP connection, 48 configuring on the server, 43 configuring remote client software,
46 overview, 41 remote client software installation,
45 server installation, 42 server side toolbar, 47 server-side toolbar, 43 pcANYWHERE32 documentation, 8
PCI bus efficiency, 10
PCI bus utilization, 10 performance monitoring, 10
Power control cable installing, 18, 20
PPP definition, 8
PPP configuration, 26
PPP defined, 8
Q
Quick Start, 1
R
Remote boot configuring the NetServer, 78
Remote boot configuration, 27 remote boot image, 11 remote client
LAN configuration, 29
PPP configuration, 30
Remote Client
Index terminal emulation using Windows
NT, 45
Remote connection external modem, 29
Remote Console Redirection setting up with pcANYWHERE32,
41 remote control features, 9 remote environmental monitoring, 10 remote login, 36 remote management security, 10 remote server configuration, 10 remote server reset, 9 requirements
HP TopTools Remote Control Card,
12
Remote Card Remote Client, 13 web browsers, 14
S safety hazardous voltages, 19 security features, 10
Self test, 22 server performance monitoring, 10
Setting Up
HP TopTools Remote Control Card,
15
LAN connection, 28 remote connection, 23
SNMP support, 12 support information, 97 system requirements, 12
T technical specifications, 85 technical support, 103
Temperature emergency shutdown, 11
TFTP installing, 73 overview, 73 remote boot feature, 77
107
Index requirements, 75 updating firmware, 75 using, 73
TFTP defined, 9
TopTools Remote Control Card limited card function when running on low battery, 88 troubleshooting, 51
Troubleshooting installation, 51
Notification, 51
Paging, 51 remote client, 54
TAP event codes, 52
U upgradeable firmware, 12
V verifying card installation, 21
Voltage emergency shutdown, 11
W warranty information, 97 web browser supported, 14 web interface, 5, 37 logging in, 35 online help, 39 using, 38
Web interface configurable options, 35
Windows NT server terminal emulation installation, 42
108
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