Polycom Appliance Edition RealPresence Capture Server User Guide

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1.6 | March 2014 | 3725-69907-002/A

Polycom® RealPresence® Capture

Server - Appliance Edition User

Guide

Trademark Information

POLYCOM ® and the names and marks associated with Polycom's products are trademarks and/or service marks of

Polycom, Inc., and are registered and/or common law marks in the United States and various other countries.

All other trademarks are the property of their respective owners.

Patent Information

The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Polycom, Inc.

6001 America Center Drive

San Jose CA 95002

USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice. ii

Polycom® RealPresence® Capture Server - User Guide Contents

Get Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Unpack the Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Hardware Requirements for Polycom RealPresence Capture Server - Appliance Edition

RealPresence Capture Server License Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Install RealPresence Capture Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

System Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Configure the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Obtain the Product Activation Key from Polycom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Initial System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Set RealPresence Capture Server IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

(Optional) Configure the Gatekeeper Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

User Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Start a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Record from RMX via Recording Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Play Back Media Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

View Live Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Use the RealPresence Capture Server Admin UI . . . . . . . . . . . . . . . . . . . . . . . . . 17

Admin UI Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

User Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Common Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Sort, Search and Refresh Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Configure the IP Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Set the System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Set Recording Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Certificate Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Install the Certificate in the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

View Certificate Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Remove a Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Use OCSP to Obtain Revocation Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Client Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Configure QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

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Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Password Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Configure Signalling Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Configure SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Notice about Using Polycom SNMP MIB Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Set Media Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

System Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Signaling Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

System Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Signaling Server Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Hardware Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

External Server Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Back Up and restore the System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Back Up and Restore Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Configure an FTP Server for Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Back Up Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Migrate Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Upgrade and Downgrade the System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Activate the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Auditor Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

UI Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Customize IVR Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Setup E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Disk Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Configure Log Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Restart and Shut Down the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Redirect Visitors to the Media Manager Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Manage Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

User Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Add a New User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Modify User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Create and Manage Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Virtual Recording Room (VRR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Manage Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Dial into a VRR to Start Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Use External Servers for Live Streaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

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Media Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Manage Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

View Archive Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Play Back and Download Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Transcoding Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Modify Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Dynamic Archiving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Live Streaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Start Live Streaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

View Live Streaming Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

View Live Streaming Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Live Streaming Resources Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

RealPresence Capture Server Stand-alone Unicast Live Streaming and VoD . . . . . 60

RealPresence Capture Server and External Stream Servers . . . . . . . . . . . . . . . . . . . 60

Multi-user Login Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Local Media Storage Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Use the RealPresence Capture Server TV User Interface . . . . . . . . . . . . . . . . . . 62

Understand the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Use the RealPresence Capture Server Viewer Portal . . . . . . . . . . . . . . . . . . . . . 64

Use the Viewer Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Manage Archives and Live Streams Using the Viewer Portal . . . . . . . . . . . . . . . . . . . . . . . . . 65

Rebuild RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Rebuild RAID Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Replace a Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Rebuild RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Configure External Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Live Stream Meetings to an External Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Configure the Wowza Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Configure the IIS Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

View the Streaming through External Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Configure the Server Working with VCS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Configure VCS for H.323 Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Configure VCS for SIP Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

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Appendix A – Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Important Safeguards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Appendix B – Console Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Enable Console in Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Command Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Viewing Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Reboot Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Power off System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Reset Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Restore System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Check Disk Space Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

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Get Started

The following sections present an overview of RealPresence Capture Server to help you get started:

The Polycom® RealPresence Capture Server is a network-based appliance that enables you to record and stream content of video and telepresence calls from anywhere at any time. the RealPresence Capture

Server converts the video and call content into live streams (for viewing on devices with compatible web browsers) as well as video-on-demand archives for playback on video conferencing systems and devices with compatible web browsers, including tablets, smart phones, PCs, and MAC desktops.

The RealPresence Capture Server is typically deployed as part of a larger Polycom RealPresence Platform solution, but it can be used as a standalone solution or with third-party systems. The Real Presence Capture

Server’s full potential can best be realized when it is integrated with the Polycom RealPresence Media

Manager.

By leveraging RealPresence Capture Server with existing telepresence systems, video conferencing endpoints and video infrastructure, or familiar unified communications (UC) tools, your organization can easily convert real-time conferences and events into reusable multimedia assets. Following are some features of RealPresence Capture Server:

● It integrates with Polycom endpoints and conference platforms for automated recording and playback.

● It supports H.323 and Session Initiation Protocol (SIP) standards for interoperability with third-party conferencing systems.

● It is available with several licenses that control the number of video calls that can be recorded, and of those calls, the number of calls that can be streamed live for viewing on web browsers.

● It can output a maximum stream (live or video on demand) of 720p HD (people + content combined).

● It provides access to live and video call archive streams on devices with compatible browsers including PC, MAC, iOS, and Android devices.

● It enables you to access video call archives via any standard-based endpoint.

● It provides XML API support for third-party integrations.

● It is best when integrated with the Polycom RealPresence Media Manager version 6.6 for enhanced content management, auto-publishing, and streaming scalability.

Before You Begin

Before you begin installing this product, make sure you follow these rules to ensure general safety:

● Keep the area around the RealPresence Capture Server unit clean, free of clutter, and well ventilated.

● Choose a suitable location for the equipment rack that will hold the unit and ensure that it is near a grounded power outlet.

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● Use a regulating UPS (uninterruptible power supply) to protect the RealPresence Capture Server unit from power surges and voltage spikes, and to keep it operating in case of a power failure.

Unpack the Package

When you unpack the RealPresence Capture Server package, ensure check to be sure that the following items are included:

● One RealPresence Capture Server appliance (weighs about 50 lbs)

● Rail-mount kit for standard 19-inch equipment rack

● Two power cables for your regional power

● Two RJ-45 network cables

● Documentation DVD, which contains the links to the latest RealPresence Capture Server documentation on the Polycom Support web site.

● A piece of paper containing the license information.

● A spare hard drive. Polycom provides this drive to help ensure the data stored on your RealPresence

Capture Server is always fully protected. Keep this drive in a safe location. In the event of a hard drive failure in your RealPresence Capture Server, you may receive warnings in the server admin web console or via e-mail.

See

Hardware Status for instructions on hard disk status and

Replace a Hard Disk for instructions

on replacing a failed hard disk with a new one.

Inspect all items in the package to ensure they are in proper working condition.

If you find damage, file a claim with the delivery carrier. Polycom is not responsible for damage sustained during shipment of this product.

Hardware Requirements for Polycom RealPresence Capture Server -

Appliance Edition

The following table shows the hardware requirements for the Polycom RealPresence Capture Server -

Appliance Edition.

Hardware Requirements

Component

CPU

RAM system storage

Local media storage

Description

Intel ® Dual E5-2620 @ 2.0 GHz 8 cores

16GB DDR3 ECC Registered memory

2.5 inch 120 GB SSD used for system image and database.

Supports up to 4 TB storage: 4 * 3.5 inch 2 TB removable hard disk with

RAID 10.

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RealPresence Capture Server License Types

You must have a license to use the RealPresence Capture Server. The license type determines

RealPresence Capture Server capability. See Capacity for details. Polycom provides four licence types:

● RealPresence Capture Server - 6

RealPresence Capture Server records up to 6 SIP and H.323 calls. Three of the records can be used as live MP4 streams. Maintenance contract is required.

● RealPresence Capture Server - 12

RealPresence Capture Server records up to 12 SIP and H.323 calls. Six of the records can be used as live MP4 streams. Maintenance contract is required.

● RealPresence Capture Server - 18

RealPresence Capture Server records up to 18 SIP and H.323 calls. Nine of the records can be used as live MP4streams. Maintenance contract is required.

● RealPresence Capture Server - 40

RealPresence Capture Server records up to 40 SIP and H.323 calls. None of the records can be used as live MP4streams. Maintenance contract is required.

● capacity license can be added to the 6/3 or 12/6 models to a maximum capacity of 18/9.

Install RealPresence Capture Server

After you unpack and examine the product package and remove all of the components from their containers, you can install the product.

To install RealPresence Capture Server:

1 Place the RealPresence Capture Server unit on a stable flat surface.

2 Peel off the protective film from the top and bottom of the appliance.

3 If appropriate, install the rack-mount rail kit following the instructions provided.

4 Place the appliance in a properly ventilated equipment rack (shelf or rails) or similar environment.

5 Insert each power cable connector into the rear of the chassis and connect each to an appropriately rated socket outlet.

Polycom provides two power cables; connect both cables to ensure uninterrupted operation in case of power-supply failure.

6 Connect a network cable to LAN 1 on the back of the unit.

7 Power on the system.

To isolate the equipment during servicing or any time you need to physically move the appliance, both power cords must be disconnected. Otherwise, the system remains energized,even with only one plug connected.

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System Indicators

When the system is running, indicators on the front panel indicate operating conditions of the system. The following table lists the indicators and their explanations.

System Indicators

Indicator

LAN 1 Activity

Status Indicator

LAN 2 Activity

Status Indicator

SSD Status

Indicator

Power Status

Indicator

Power Failure

Indicator

Overheat and Fan

Indicator

Panel

Identifier

LAN 1 LED

LAN 2 LED

Status

Green

Off

Green

SSD LED

Power LED

Power Failure

LED

Overheat and

Fan LED

Off

Orange

Off

Green

Off

OFF

Red

Blinking Red (1 HZ)

Blinking Red (0.25 HZ)

Continuously Blinking Red

OFF

Explanation

Network Connection

No Network Connection

After the LAN 2 port is activated from Configuration > IP Settings, the LED is green when there is network connection.

No Network Connection

SSD Reading or Writing

Hard Disk Idle

System Power on

System Power off

Power Normal

Power Supply Failure

Fan Failure

Power Failure

Overheat

Normal

Configure the System

To configure the system for use, you need a compatible web browser to access and use the Administration user interface (Hereafter referred to as Admin UI) to achieve this. The initial configuration consists of three steps:

● Obtain the Product Activation Key from Polycom

● Use the activation key to activate your system

● Configure theRealPresence Capture Server in Admin UI

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Obtain the Product Activation Key from Polycom

You must activate the license shipped with your order with the product serial number (you can find this by choosing Admin > Product Activation) identified within RealPresence Capture Server v1.6.

To obtain the product activation key:

1 Go to Admin > Product Activation to locate the serial number. Write it down for later use.

2 Enter the following web site address in the address bar of the web browser: support.polycom.com

. and go to Support Home.

3 Go to Licensing & Product Registration > Activation/Upgrade.

4 Click All other Polycom Products in the pop-up window.

5 Enter your e-mail address and password to log in to or register for a new account.

6 When you are logged in, click SITE & Single Activation/Upgrade.

7 Enter the Serial Number you recorded and click Next.

8 When prompted, acknowledge and accept the Export Restrictions agreement.

9 Follow the page prompts step by step to generate the Key Code required for system activation.

If you are required to enter the License Number and Serial Number of the system, you can find them from the document provided with RealPresence Capture Server.

10 Note the activation key (Key Code) on the page and click Upgrade.

After you get your activation key, you need to use it to activate your system.

Initial System Configuration

The system initial configuration includes setting RealPresence Capture Server IP address, configuring

RealPresence Capture Server in Admin UI, and setting gatekeeper.

Set RealPresence Capture Server IP Address

By default, when a new RealPresence Capture Server instance is started, it obtains an IP address from the

DHCP server automatically. Two ways are available for setting the system IP:

● If you do not have a DHCP server in your network, you can assign the system a static IP from the

RealPresence Capture Server instance console.

● If you have a DHCP server in your network, you can modify the RealPresence Capture Server IP address in the Admin UI. See To change the system’s initial IP settings from the Admin UI:

To set the system IP address in the RealPresence Capture Server instance console:

1 Open the console of your RealPresence Capture Server.

2 The default console display is shown in the next illustration

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3 Type Alt+F2 keys to go to the login screen.

4 Enter the user name and password (both are polycom by default).

5 After logging into the system, you may enter ? or help after the prompt # to show the command prompt information.

6 Set RealPresence Capture Server a static IP using the SetIP commands shown in the following table.

Command set {lan1 | lan2} ip static {ip} netmask

{mask } gw {gateway}

Description

Set the IP address for LAN 1 or LAN 2.

For example, set lan1 ip static

192.168.1.254 netmask 255.255.255.0 gw

192.168.1.1

7 After you set the IP, restart the VMware virtual machine where the RealPresence Capture Server is installed.

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To activate the system and change the system’s initial IP settings from the Admin UI:

1 Connect your computer to the LAN 1 port of the RealPresence Capture Server using a cross-over network cable.

2 Enter the following website address in the address bar of the web browser: https://192.168.1.254/admin .

3 (Optional) Click Select language and select a language for the Admin UI.

4 Enter the default administrator’s user name (admin) and password (Polycom123), and then click

Log In.

5 Change your password and then click OK.

6 Go to Product Activation page, enter the activation key and click Update.

When you copy and paste activation keys, it is best to paste into Notepad first to remove any formatting and ensure no trailing spaces are left in the activation. Copy only the key, paste into the Activation field.

7 Select Reboot Later to proceed with setting the IP address.

8 Go to Configuration > IP Settings and configure the network settings.

 Select Using the following IP radio button if you want to set a static IP to RealPresence Capture

Server. Enter the IP address and subnet mask.

 Specify the general system network settings:

 IP Address: the IP address of the system.

 Subnet Mask: the subnet mask of the system.

 Default IPv4 Gateway: the address of the interface to use for accessing the IPv4 gateway.

 Preferred DNS Server: the preferred DNS server address for the system to resolve domain names.

 Alternate DNS Server: the alternate DNS server address for the system to resolve domain names.

Use the default values for other fields.

To view the system activation status:

» Go to Admin > Product Activation. The following system information is displayed.:

Parameter

License Type

Software Version

Serial Number

Activation Status

Max Recording Ports

Max Live Streaming Ports

Description

Permanent license or 90-day trial version

Current version of the software running on the system

Product serial number

Whether the system is activated; indicates activated system, and

indicates it is not activated

Maximum number of recordings ports supported by the system

Maximum number of live streaming ports supported by the system

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Max Streaming Sessions

Media Encryption

HD Live Streaming

Streaming without recording (no archive)

Timecode Watermark

Maximum number of video-on-demand and live streaming supported by the system.

Maximum: 500.

Whether the AES encryption function of the system is activated.

This is a charged function. You can use it only after purchasing the license and activating it. When the encryption function is activated,

displays; otherwise, displays.

Whether the high resolution live streaming function of the system is activated.

This is a charged function. You can use it only after purchasing the license and activating it.

Once this function is activated, the system can live stream 720p resolution videos. When the high resolution live streaming function is activated, displays; otherwise, displays.

Whether the streaming without recording function of the system is activated.

Once this function is activated, the system performs live streaming without recording and no archives left.

Whether the Timecode Watermark function of the system is activated.

Once this function is activated, you can watermark the video with timecode.

(Optional) Configure the Gatekeeper Settings

If a gatekeeper is configured on your network, register RealPresence Capture Server to the gatekeeper to simplify calling.

To register the system to a gatekeeper to make H.323 calls:

1 In the address line, enter the system’s IP address in this format: https://<system IP address>/admin .

2 Go to Configuration > Signaling Settings > H.323.

3 Select Register To Gatekeeper.

4 Configure the settings list in the following table. After you finish the configuration, click OK.

H.323 Gatekeeper Parameters

Parameter

Primary Gatekeeper

Gatekeeper Address

Gatekeeper Port

Description

Indicates whether the system is registered to the primary gatekeeper.

Specify the IP address for the gatekeeper.

Specify the port number for the gatekeeper, the default value is 1719.

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Gatekeeper User

Gatekeeper Password

Alternate Gatekeeper

System Prefix / E.164

System H.323 Alias

Specify whether to register the system to a Polycom DMA server for H.235.0 authentication.

When H.235.0 authentication is enabled, the gatekeeper ensures that only trusted endpoints are allowed to access the gatekeeper.

Specify the user name for registration with the Polycom DMA server.

Specify the password for registration with the Polycom DMA server.

Indicates whether the system is registered to the alternate gatekeeper.

Note: The alternate gatekeeper is used only when the primary gatekeeper is not available.

Specify the E.164 number for the system.

Specify the H.323 alias for the system.

User Interfaces

RealPresence Capture Server provides four interfaces that are used for specific purposes:

● Web-based Admin UI: Access via a compatible web browser, the Admin UI is used to configure the system, set up recording parameters, monitor system use and health, dial out to endpoints to record meetings, disconnect calls in progress, create different transcoded versions of archived calls, download media files, and give admin users a quick way to access and play archives and live streams.

For more information, see

Use the RealPresence Capture Server Admin UI

● Web-based Viewer Portal: Accessed via compatible device/web browser (PC/MAC, iOS and

Android), the Viewer Portal UI is used to find, navigate, search, play archives and live streams.

For more information, see

Use the RealPresence Capture Server Viewer Portal

● TV user interface (also called the TVUI”): Accessed via standards-based video conferencing endpoints, this interface can be used to record meetings.

For more information, see

Use the RealPresence Capture Server TV User Interface

● Console: Debug the system from the command line.

Start a Recording

You can start recording in RealPresence Capture Server using one of the following methods:

● Calling an interoperable endpoint from RealPresence Capture Server’s Admin UI (only for administrators).

● Calling RealPresence Capture Server using an interoperable endpoint’s remote control.

● Connecting RealPresence Capture Server to an MCU-hosted call.

To start a recording from the Admin UI (only for administrators):

1 In the address line, enter the system’s IP address in this format: https://<system IP address>/admin .

2 Enter the user name and password to log in to the system.

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3 Go to Home. In the Signaling Connection area, click Dial out to record.

4 Configure the following settings:

Dial Out Parameters

Parameter

Signal

Address Type

Address

VRR Name

Description

Set the H.323 or SIP network type for the system to place a call. Your choice depends on the call type used by the peer device.

Specify the address type used to call.

Specify the calling address.

The system supports entering the calling address with an extended service number in the address box.

If you call a Polycom RMX system, you can dial into the conference held on the

RMX system by entering the numbers in the following formats:

• [RMX E.164 prefix][room number] - Use when every system has registered to a gatekeeper.

For example, if the RMX prefix is 925 and the room number is 1001, dial

9251001.

Note: If the conference requires a password, you can dial [RMX E.164 prefix][room number]##[password].

• [room number]@ [RMX IP address] - Use when every system has enabled SIP.

For example, if the room number is 1001 and RMX IP address is

172.22.30.40, dial [email protected].

• [RMX IP address]##[room number] - Use when a system has not been registered to a gatekeeper.

For example, if the RMX IP address is 172.22.30.40 and the room number is 1001, dial 172.22.30.40##1001.

Note: If the conference requires a password, you can dial [RMX IP address]##[room number]##[password].

Click Select to select a virtual recording room (VRR). You can use the built-in default VRR, or one you have created.

A VRR defines recording policies. For more information, refer to

Virtual Recording

Room (VRR) .

5 Click OK.

Dial out to record is also available under Call.

The recording starts immediately if Start Recording Immediately is enabled in the selected recording template.

For more information, see Virtual Recording Room (VRR) .

To start recording by dialing RealPresence Capture Server:

» Enter the E.164 prefix or H.323 ID of RealPresence Capture Server on the remote control of an interoperable endpoint.

If your system or endpoint is not registered to the gatekeeper or to a SIP server, call the system IP address instead.

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You can also dial in to a VRR directly to start recording by dialing one of the following:

• [RealPresence Capture Server IP]##[VRR number]

For example, if the RealPresence Capture Server IP is 11.12.13.14, and the VRR number is 4096, dial 11.12.13.14##4096.

• [RealPresence Capture Server H.323 ID][VRR number]

For example, if the RealPresence Capture Server H.323 ID is css123, and the VRR number is 4096, dial css1234096.

Record from RMX via Recording Link

If you configure the Recording Link function on the Polycom RMX series conference platform and integrate the platform with the RealPresence Capture Server, the RealPresence Capture Server can be called automatically for recording when a multi-point conference is hosted through MCU.

For more information about configuring the Recording Link function on the RMX, refer to the User Guide provided with the RMX system.

Play Back Media Archives

You can play back recorded media archives stored in RealPresence Capture Server using one of the following methods:

● Playing back from the RealPresence Capture Server system’s Admin UI.

For more information, see

Play Back and Download Archives .

● Playing back from RealPresence Capture Server system’s Viewer Portal.

For more information, see

Manage Archives and Live Streams Using the Viewer Portal .

● Download recorded files and play back using compatible media players.

For more information, see

Play Back and Download Archives .

To view archives and live streams, your device must turn off the pop-up blocker. For example:

• For iPad: From Settings > Safari, make sure the option Block Pop-ups is OFF.

• For Android devices: From Browser > Settings > Advanced, make sure the option Block Pop-ups is OFF.

• For PC Internet Explorer (version 9.0 or above): From Tools > Internet Options

> Privacy, make sure the option Turn on Pop-up Blocker is NOT selected.

View Live Streams

You can view live streams served by both RealPresence Capture Server and any pre-configured external servers by using one of the following methods:

● View video from the RealPresence Capture Server system’s Viewer Portal.

For more information, see

Manage Archives and Live Streams Using the Viewer Portal .

● View video from the portal of external media servers, if configured.

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To view your live streaming from the Viewer Portal:

1 On a device with compatible web browser, open a supported web browser. See the Release Notes for the supported web browsers.

2 In the browser address line, enter the system’s portal address, for example, https://System IP.

3 Click Live Streaming from the menu on the left.

4 Click the Play button of the live streaming that you want to play.

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Use the RealPresence Capture Server

Admin UI

This chapter describes how to use the RealPresence Capture Server Admin UI and contains the following sections:

●

Admin UI Introduction

●

System Administration

●

Redirect Visitors to the Media Manager Home Page

●

Virtual Recording Room (VRR)

●

Use External Servers for Live Streaming

●

Media Management

Admin UI Introduction

This section introduces how to access the web-based Admin UI and its fundamental layout. You can access the Admin UI via a compatible web browser, the Admin UI is used to configure the system, set up recording parameters, monitor system use and health, dial out to endpoints to record meetings, disconnect calls in progress, create different transcoded versions of archived calls, download media files, and give admin users a quick way to access and play archives and live streams.

RealPresence Capture Server system allows up to 200 users with admin rights to log in to the Admin UI at the same time.

To log in to the Admin UI:

1 In the address line, enter the system’s IP address in this format: https://<system IP address>/admin .

Whenever you access the Admin UI without a supported security certificate installed, you will see a certificate error. To avoid this error, you need to install a supported certificate. See

Install the

Certificate in the System for details.

When an IPV6 address is used, a port number must be added. For example: http://[ipv6]:admin https://[ipv6]:admin

2 Enter your user name and password to log in to the system.

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When using Internet Explorer to configure the RealPresence Capture Server system, always enter the address of the system in this format: https://<system IP address>/admin> or https://captureserver01.acme.com

, for example, https://10.11.12.13/admin .

Using the HTTPS protocol ensures that the configuration of all login credentials

(such as user names and passwords) are transmitted using an encrypted channel.

This includes those credentials used to communicate with third-party systems on your network. Using the HTTPS protocol limits the ability of anyone monitoring traffic on the network to discover these credentials.

To switch to the Admin UI from the Viewer Portal:

1 In the address line, enter the system’s IP address in this format: https://<system IP address>/ .

2 Click Log In, and then enter your user name and password to log in to the system.

RealPresence Capture Server Viewer Portal

User Permissions

You can log in to the Admin UI as an administrator or an auditor. The following table explains user permissions.

User Permissions

Content

Accessible information

Operation permissions

Auditor

System logs

View and download system logs.

Administrator

All pages

View, edit, and delete

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Common Operations

Sort, Search and Refresh Lists

You can search items listed on the Admin UI, for example, the VRR list and user list.

To search for a target item in the list:

» Enter the name, or part of the name of the entry you want to find in the text field, and then click .

• Keyword search is not case sensitive.

• In the archives search box, you can also type the keywords specified to an archive.

• If you want to return to the full list view, delete all characters in the text field and click .

To refresh the list:

» Click the icon displayed above the list.

Configure the IP Parameters

TheRealPresence Capture Server system supports both IPv4 and IPv6 network communications. You can configure parameters to be used for network communication, including system IP address, DNS server, NAT server.

The RealPresence Capture Server system supports IPv6 system management, IPv6

H.323 recording and streaming, it doesn't support IPv6 SIP recording.

To set IP:

1 Go to Configuration > IP Settings and configure the following settings:

Set IP Parameters

Parameter

Enable Network Separation

Obtain an IP Address

Automatically (DHCP)

Using the following IP

Address

Enable IPv6

Description

Select this check box to route the signaling and management traffic through LAN 1 and LAN 2 interfaces separately.

This offers higher security for the signaling data.

If you select this radio button, RealPresence Capture Server obtains an IPv4 address automatically via DHCP.

Note: Obtaining an IP address automatically is not recommended. For best results, assign a static IP to RealPresence Capture Server.

Specify whether to use a static IPv4 address.

If selected, you need to specify the IP address and subnet mask.

Specify whether to enable IPv6 related functions.

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Obtain an IP Address

Automatically (IPv6)

Using the following IP

Address (IPv6)

Enable ICMP V6 DAD

Enable ICMP Echo

MTU

LAN Speed

NAT Public (WAN) Address

Specify whether to obtain the IPv6 address automatically using Stateless Address

Auto-configuration (SLAAC).

Note: Obtaining an IP address automatically is not recommended. For best results, the system should be configured with a static IP address.

Select this option to manually configure a static IPv6 address:

• Link Local Address: Specify an address for link local communication.

Routers do not forward packets with link local addresses.

• Site Local Address: Specify an address for site local communication.

Routers do not forward packets with site local addresses.

• Global Address: Specify one or several address for communication with external IPv6 networks. Separate several addresses with a comma (,).

• Default IPV6 Gateway: Specify the address of the interface to use for accessing the IPv6 gateway.

Specify whether to enable Duplicate Address Detection (DAD) to ensure the IPv6 address set to the system is unique in the local network.

Specify whether to allow the system to respond to an ICMP (Internet Control

Message Protocol) echo request (Ping) sent from other devices in the network.

In some high-security environments, you may need to disable this option to protect the system from Ping attacks.

Specify the Maximum Transmission Unit (MTU) size.

Specify the speed or duplex modes for the LAN port. Select Auto to let the system set the speed automatically.

Note: When setting the LAN port speed, contact your network administrator to ensure that the switch link rate matches the system port speed.

Specify whether to enable the Network Address Translation (NAT).

NAT environments use private internal IP addresses for devices within the network, while using one external IP address to allow devices inside the LAN to communicate with other devices outside the LAN.

2 Configure the following general settings:

General System Network Parameters

Parameter

Host Name

Domain

Description

Specify the host name of the system.

Specify the domain name of the system.

3 Click Add to add static routes. You need to enter the following information for each route:

Set Route Parameters

Parameter

Destination

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Description

Specify the IP address of the destination network.

Polycom® RealPresence® Capture Server - User Guide

Gateway

Subnet Mask

Specify the IP address of the gateway to access the destination network.

Specify the subnet mask for the destination network.

4 Click OK. The system restarts to apply your changes.

Set the System Time

You also can set the RealPresence Capture Server system time from the Admin UI.

To set the system time:

1 Go to Configuration > System Time.

2 Configure the following settings:

System Time Parameters

Parameter

The Time Service

Description

Specify how to set the system time:

• The Console: Synchronize the system time with your computer.

• The NTP Server: Obtain the system time from a time server.

The current system date and time.

Changing the time manually is not recommended.

Date

Time

Time Zone

The NTP servers 1 and

The NTP server 2

The current time zone.

Specify the address or domain name of a network time server. NTP server 2 is used only when NTP server 1 is not available.

Note: If you set a domain name, make sure you have already set a DNS server address that can resolve this domain name in Configuration > IP

Settings.

3 Click OK. The system restarts to apply your changes.

Set Recording Parameters

You can configure supplementary recording settings here.

To configure recording setting options:

1 Go to Configuration > Call Settings.

2 Configure the following settings:

Record Parameters

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Parameter

Allow recording even when no resources are available to create live stream(s).

Key Frame interval

Indication Tone

Media Encryption

Support AES 256-Bits key for encryption

Description

If this option is selected, when there are insufficient resources available to live stream a meeting, the system records the meeting to the hard disk automatically. You cannot continue viewing the video in real time through the web. However, you can play back the video upon the completion of recording and format conversion.

If this option is not selected, when there are no live streaming resources, the system rejects all calls that have live streaming enabled.

Specify the fast forward and backward intervals when playing back recorded files on an endpoint.

For example, if it is set to one minute, the system inserts an index marker every minute when recording. When you press Fast forward using FECC

(Far End Camera Control) or DTMF, the video playback jumps to the nearest index marker from the current location. Shorter intervals result in larger archive.

Played to indicate that recording is ongoing, typically it is a very short beep with intervals between beeps, measured in second.

If the Capture Server is licensed for call encryption, this option specifies how

AES (Advanced Encryption Standard) encryption is enabled for H.323 and

SIP connections:

• Required For All Calls: Enable the AES encryption for all H.323 and SIP calls, including video and audio only calls. This option requires the device to connect the system with AES enabled, otherwise, the connection cannot be set up.

• When Available: Enable the AES encryption for H.323 and SIP connections when the peer device enables the AES option, and vice versa.

• Off: Disable the AES encryption for H.323 and SIP connections.

If the Capture Server is licensed for call encryption, this option specifies whether to enable the 256-bit key for AES encryption. If not selected, the

AES uses 128-bit key for encryption by default.

Certificate Management

X.509 certificates are a security technology that assists networked computers in determining whether to trust each other. The RealPresence Capture Server system supports using X.509 certificates (version 3 or earlier) for authenticating the network connections. Once a certificate is purchased and installed in the

RealPresence Capture Server system, it may be used for the following connections:

● Web server (TLS) and TV user interface

● FTP Server (FTPS)

Install the Certificate in the System

Certificates and certificate chains are a security technology that allows networked computers to determine whether to trust each other.

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By default, to support encrypted communications and establish a minimal level of trust, the system includes a default key and self-signed certificate.

However, to implement a full certificate chain to a root certificate authority (CA), the system requires both a root CA certificate and an identity server certificate signed by the root CA. Therefore, at some time you must request these certificates from your CA.

Install certificates on the RealPresence Capture Server system in Admin UI

1 Install your chosen certificate authority’s public certificate, if necessary, so that the RealPresence

Capture Server system trusts that certificate authority.

2 Create a certificate signing request to submit to the certificate authority.

3 Install a public certificate signed by your certificate authority that identifies the RealPresence

Capture Server system.

The RealPresence Capture Server system accepts the following types of certificate chains or single certificates:

Certificate Types

Type

.pem

.cer, .crt, .der

.p7b, .p7c

.p12

.pfx

Description

Privacy Enhanced Mail, base64 encoded DER certificate, enclosed between

"-----BEGIN CERTIFICATE-----" and "-----END CERTIFICATE-----".

Usually in binary DER form, but Base64-encoded certificates are also common

(refer to .pem).

PKCS#7 SignedData structure with certificates or CRLs and without data.

PKCS#12, may contain public certificates and password-protected private keys.

PFX, predecessor of PKCS#12. This type usually contains data in PKCS#12 format, for example, with PFX files generated in IIS.

Install a Certificate Authority’s Certificate

You must install a certificate authority’s certificate if you don’t obtain a certificate chain that includes a signed certificate for the RealPresence Capture Server system, your certificate authority’s public certificate, and any intermediate certificates.

The certificate must be either a single X.509 certificate or a PKCS#7 certificate chain. If it is ASCII text, it’s in PEM format, and starts with the text -----BEGIN CERTIFICATE-----. If it is a file, it can be either PEM or

DER encoded.

To install a certificate for a trusted root CA:

1 Go to Configuration > Certificate Management.

2 If you are using a certificate authority that is not listed, obtain a copy of your certificate authority’s public certificate.

3 In the ACTIONS list, select Install Certificates.

4 Do one of the followings:

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 Click Upload Certificate and click Add to browse to the certificate. Upload the selected certificate. Enter your password if necessary.

 Copy the certificate text, and then click Paste certificate to paste it into the text box.

5 Click OK. If the certificate can be verified, the system installs it.

Create a Certificate Signing Request

This procedure creates a CSR (certificate signing request) that you can submit to your chosen certificate authority.

Creating a new CSR overwrites the existing pending CSR, if any.

To create a certificate signing request:

1 Go to Configuration > Certificate Management.

2 In the ACTIONS list, select Issue Signing Request.

3 Enter certificate information:

Certificate Information

Parameter

Common Name

Organizational unit (OU)

Organization

City or locality (L)

State (ST)

Country (C)

Description

Specify the name of the system.

Specify the business unit defined by your organization (Optional). Use a comma(,) to separate several business units.

Specify your organization’s name (Optional).

Specify the city where your organization is located (Optional).

Specify the state or province where your organization is located (Optional).

Specify your two-character country code.

4 Click OK.

The Certificate Signing Request dialog box displays the encoded request.

5 Copy the entire contents of the Encoded Request box and submit it to your certificate authority. Be sure to include the text -----BEGIN NEW CERTIFICATE REQUEST----- and -----END NEW

CERTIFICATE REQUEST-----.

Depending on the certificate authority, your CSR may be submitted using e-mail or by pasting it into a web page.

6 Click OK.

When your request has been processed, your certificate authority sends you a signed public certificate for your RealPresence Capture Server system. Some certificate authorities also send intermediate certificates or its root certificates.

The certificate authority might send you the certificate as e-mail text, an e-mail attachment, or content on a secure web page.

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Install a Certificate

This procedure installs the certificate or certificate chain provided by the certificate authority.

To install a signed certificate that identifies the RealPresence Capture Server system:

1 In the ACTIONS list, select Install Certificates.

2 In the Install Certificates dialog box, do one of the following:

 Click Upload certificate and click Add to browse to the certificate. Enter your password if necessary.

 Copy the certificate text, and then click Paste certificate to paste it into the text box below. You can paste multiple PEM certificates one after the other.

3 Click OK.

View Certificate Details

You can review installed certificate details.

To view the certificate details:

1 Go to Configuration > Certificate Management.

2 In the ACTIONS list, click Display Details.

Certificate Details

Parameter

Certificate Info

Issue To

Issue By

Validity

Fingerprints

Description

States the purpose and alias of the certificate.

States the entity to which the certificate was issued and the certificate serial number.

States the issuer.

States the issue and expiration dates.

States SHA1 and MD5 fingerprints (checksums) for confirming certificate.

When a certificate is about to expire, you are notified ten days prior to the expiration date.

Remove a Certificate

You can remove installed certificates.

A certificate cannot be removed when it is the only private certificate which can be used as web service certificate in the system.

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To remove a certificate:

1 Go to Configuration > Certificate Management.

2 Highlight the certificate you want to remove.

3 In the ACTIONS list, click Delete.

Use OCSP to Obtain Revocation Status

You can enable OCSP (Online Certificate Status Protocol) to obtain the revocation status of a certificate presented to the system.

If the certificate includes an AIA extension, the system has the information needed to configure OCSP for obtaining revocation status.

To configure OCSP:

1 Go to Configuration > Certificate Management.

2 Select Enable OSCP.

3 Click OK. The system restarts to apply your changes.

Client Certification

If client certificate validation is enabled in the system, other systems can connect to the RealPresence

Capture Server system only if they present a client certificate issued by a CA that the system trusts.

Enable the client certificate validation only in one of the following situations:

● Your network has implemented a complete PKI (Public Key Infrastructure) system, including a CA server, client software, and the appropriate operational procedures. Client hardware, tokens, and smartcards are optional.

● The CA’s public certificate is installed in the RealPresence Capture Server system so that it trusts the

CA.

● All authorized users’ systems, including yours, have a client certificate signed by the CA that authenticates them to the RealPresence Capture Server system.

To enable the client certificate validation:

1 Go to Configuration > Certificate Management.

2 Tick Enable web client certificate validation.

3 Click OK. The system restarts to apply your changes.

Configure QoS

QoS (Quality of Service) is very important in transmission of high-bandwidth audio and video data. You can use QoS to test and guarantee the following settings:

● Average packet delay

● Delay variation (jitter)

● Error rate

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To specify QoS parameters:

1 Go to Configuration > QoS.

2 Configure the following settings:

QoS parameters

Parameter

Enable QoS for Signaling and

Media

Type

Audio / Video

Control

ToS

Description

Enable configuration of the QoS settings. if not selected, the system uses the default QoS settings.

DiffServ and Precedence are two methods for encoding packet priority. The priority set here for audio and video packets should match the priority set in the network routers.

• Differv: Select when the network router uses Differv for priority encoding. If this option is selected, enter values in the Audio and Video fields. The value range is 0-63.

Note: If you select DiffServ but your router does not support this standard, IP packets queue on the same communication links with data packets. This non-prioritized queueing greatly increases the latency and jitters in their delivery and can negatively impact performance.

• Precedence: Select this option when the network router uses

Precedence for priority encoding, or when you are not sure which method is used by the router. Precedence should be matched with None in the ToS field. The value range is 0-5. If this option is selected, enter values in the Audio and Video fields. The value range is 0-5.

Note: Precedence is the default mode as it is capable of providing priority services to all types of routers and is currently the most common mechanism.

Specify the priority for audio and video IP packets.

The recommended priority is 4 for audio and video to ensure that the packet delay for both is the same, that audio and video packets are synchronized, and to ensure lip and audio synchronization (lip sync).

Specify the priority for controlling packets.

Select the ToS (Type of Service) that defines optimization tagging for routing the conference audio and video packets.

• Delay: The recommended default for video conferencing: prioritized audio and video packets tagged with this definition are delivered with minimal delay.

• None: No optimization definition is applied. This is a compatibility mode in which routing is based on Precedence priority settings only. Select

None if you do not know which standard your router supports.

3 Click OK. The streaming server restarts to apply your changes.

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Security Settings

Ports

Ports are used to set the RealPresence Capture Server system to allow H.323 and SIP (Session Initiation

Protocol) calls on pre-configured ports.

To configure the port:

1 Go to Configuration > Port Settings.

2 Configure the following settings:

Port Parameters

Parameter

TCP Ports

UDP Ports

Streaming Port

Description

Specify the default TCP port range. You can set the starting port number, and the ending port number is calculated automatically.

Specify the default UDP port range. You can set the starting port number, and the ending port number is calculated automatically.

Specify the default streaming port range.

3 Click OK. The streaming server restarts to apply your changes.

Diagnostics

You can use Ping to verify that the RealPresence Capture Server system can communicate with another node in the network.

To run Ping on the RealPresence Capture Server system:

1 Go to Configuration > Diagnostics.

2 Enter an IP Address or Host Name and click Ping.

Password Settings

Go to Configuration > Password Settings you can manage your password, learn how to change the security policies that control what kind of password you use and how often you have to change it.

Security Policy Parameters

Parameter Description

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Password

Management

Password

Complexity

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Password Expired Warning

Period

Maximum Password Age

Minimum Password Age

Reuse Number of Password

Allow to contain or reverse User

Minimum Password Length

Minimum Password Changed

Characters

Maximum Consecutive Repeated

Characters

Minimum Upper Case

Minimum Lower Case

Minimum Numeric Characters

Minimum Special Characters

Specify how far in advance the system displays a warning that the password will soon expire, if a maximum password age is set.

Default: 10

Specify the maximum number of days that can pass before the password must be changed.

Default: 90

Specify the minimum number of days that must pass before the password can be changed.

Default: 0

Specify the number of most recent passwords that cannot be reused. For example, if set to 2, the last two passwords cannot be reused.

Default: 0

Specify whether to allow a valid password to contain the same characters, in the same order or reversed, as the user name.

Specify the minimum number of characters required for a valid password.

Default: 1

Specify the number of characters that must be different or in a different position in a new password.

If this is set to 3, “123abc” can change to “345cde” but not to “234bcd”.

Default: 0

Specify the maximum number of consecutive repeated characters in a valid password. If this is set to 3, “aaa123” is a valid password but “aaaa123” is not.

Default: 0

Specify the minimum number of uppercase characters required for a valid password.

Default: 0

Specify the minimum number of lowercase characters required for a valid password.

Default: 0

Specify the minimum number of numbers required for a valid password.

Default: 0

Specify the minimum number of special characters required for a valid password. Supported characters include the characters displayed in the Special

Characters Set field.

Default: 0

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The value 0 indicates no limitation to this option.

Configure Signalling Settings

For H.323, if a gatekeeper is configured on your network, you can register RealPresence Capture Server to the gatekeeper to simplify calling. A gatekeeper manages functions such as bandwidth control and admission control. A gatekeeper also handles address translation, which allows you to make calls using static aliases instead of IP addresses that may change each day.

If you make SIP calls, you can register RealPresence Capture Server to a SIP server to simplify calling.

To register the system to a gatekeeper to make H.323 calls:

1 In the address line, enter the system’s IP address in this format: https://<system IP address>/admin .

2 Go to Configuration > Signaling Settings > H.323.

3 Select Register To Gatekeeper.

4 Configure the settings listed in the following table. After you finish the configuration, click OK.

H.323 Gatekeeper Parameters

Parameter

Primary Gatekeeper

Gatekeeper Address

Gatekeeper Port

Gatekeeper

Gatekeeper User

Gatekeeper Password

Alternate Gatekeeper

System Prefix / E.164

System H.323 Alias

Remote Display Name

Description

Indicates whether the system is registered to the primary gatekeeper.

Specify the IP address for the gatekeeper.

Specify the port number for the gatekeeper, the default value is 1719.

Specify whether to register the system to a Polycom DMA server for

H.235.0 authentication.

When H.235.0 authentication is enabled, the gatekeeper ensures that only trusted endpoints are allowed to access the gatekeeper.

Specify the user name for registration with the Polycom DMA server.

Specify the password for registration with the Polycom DMA server.

Indicates whether the system is registered to the alternate gatekeeper.

Note: The alternate gatekeeper is used only when the primary gatekeeper is not available.

Specify the E.164 number for the system.

Specify the H.323 alias for the system.

Specify the name to be displayed to the far end.

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SIP

If your network supports SIP, you can use SIP to connect IP calls. RealPresence Capture Server supports

SIP integration with SIP servers such as the Polycom DMA SIP servers.

To configure the SIP settings:

1 Go to Configuration > Signaling Settings > SIP.

2 Configure the following settings:

SIP Parameters

Parameter

Transport Type

Enable Certificate Validation

SIP Server Type

SIP Server status

Outbound Proxy Server

Description

Specify the transport layer protocol used for communicating with the SIP server. It needs to be consistent with the protocol supported by the SIP server.

Specify whether to validate the server’s certificate before accepting it.

This option is available only after you select TLS as the Transport Type.

Note: RealPresence Capture Server always sends its own certificate to the server, regardless of the selection here.

Specify whether to register the system to the SIP server.

Choose a SIP server type from the dropdown list, currently only Generic available.

Specify the IP address, connection port, and domain name of the SIP server for registration service.

Specify the user name and password that authenticates the system to the

SIP Server.

For communication with the SIP server when the system is configured on the internal network, an outbound proxy server is required to implement traversal of the firewall or NAT. In this case, you need to set the IP address and port number for the outbound proxy server.

3 Click OK. The recording server restarts to apply your changes.

Configure SNMP

Your system provides a standard SNMP (Simple Network Management Protocol) interface which supports

SNMP version 1, version 2, and version 3 queries with confidentiality, authentication, and integrity functions conforming to SNMP MIB. The interface uses a common MIB, making it interoperable with Polycom CMA,

DMA, and RMX systems.

Available configurable options vary with the SNMP agent version and security level selected.

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To configure SNMP settings:.

1 Click Configuration > SNMP.

2 Select Enable SNMP. SNMP is disabled by default.

3 Configure the following agent parameters:

SNMP Parameters

Parameter

Download MIB Files

Agent Name

Contact Country

Contact Person

SNMP Agent Version

Description

Download MIB file to your computer.

Specify the name of this RealPresence Capture Server agent.

Specify the contact country for this RealPresence Capture Server.

Specify a contact person for this RealPresence Capture Server.

Specify the SNMP Agent version.

4 Configure the following security settings:

Security Settings

Parameter

Accepted Host Community Name

User Name

Authentication Protocol

Authentication Password

Privacy Protocol

Privacy Password

Description

Specify the community name that the host belongs to.

Specify the user name that will be used to log in over the Authentication

Protocol.

Specify the type of encryption to use when connecting with this user:

• MD5: Message Digest 5

• SHA: Secure Hash Algorithm

Specify the password that will be used to log in over the Authentication

Protocol.

Note: A valid password contains 8-64 characters, and not include these characters: &,',",<,>,%,|,+,=

Specify the privacy protocol that you want to use:

• DES: Data Encryption Standard

• AES: Advanced Encryption Standard

Specify the password that will be used to log in over the privacy protocol.

Note: A valid password contains 8-64 characters, and not include these characters: &,',",<,>,%,|,+,=

Notice about Using Polycom SNMP MIB Files

Besides standard SNMP MIB files, RealPresence Capture Server also provides two proprietary MIB files:

● POLYCOM-BASE-MIB.mib

● POLYCOM-REAL-PRESENCE-MONITORING-MIB.mib

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To use these Polycom MIB files, please first import the file POLYCOM-BASE-MIB.mib, then

POLYCOM-REAL-PRESENCE-MONITORING-MIB.mib. Otherwise, the Polycom MIB files cannot be correctly compiled.

All RealPresence Capture Server MIB files can be downloaded from the Admin Interface Configuration >

SNMP > Download MIB Files.

Set Media Storage

By default, RealPresence Capture Server stores the files on a network file system if you enable it. After the network file system is full, RealPresence Capture Server stores your archives on its local hard disks.By default, RealPresence Capture Server stores your archives on its local hard disk.

To save your files on a network file system:

1 Click Configuration > Media Storage Settings.

2 Choose from the listed Media Storage policies.

3 Configure the following settings for the network file system.

Media Storage Setting

Parameter

NFS Server Name

NFS Server Address

NFS Storage Folder

Test

Synchronize archives when storage setting changed

Send warning e-mail to Admin when remaining

NFS free space reaches: (GB)

Send warning e-mail to Admin when remaining

LOCAL free space reaches: (GB)

Description

Optional. Enter a name for the NFS server.

Enter an address of the NFS server.

Specify the folder path to the NFS storage.

Test whether the media storage settings work.

Once this is enabled, archives will be synced up automatically if storage settings changed. Changes take effect after you restart the system.

Set a NFS storage space threshold. You can set a value in the range of 10-50GB. After the system reaches the threshold,

RealPresence Capture Server will send notifications to specified receivers.

Set a local storage space threshold. You can set a value in the range of 10-50GB. After the system reaches the threshold,

RealPresence Capture Server will send notifications to specified receivers.

4 Click OK

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• When you change to use new network storage, RealPresence Capture Server will delete all the existing archives in the original network storage. Make sure there is enough space on the new network storage.

• When you disable the network storage, RealPresence Capture Server will delete all the existing archives in the disk.

Make sure you back up your archives before doing this operation.

System Administration

This section explains the functions used for system administration in detail.

Home

You can find real time system status and information on Home.

Signaling Connection

Shows connection information and recording status of endpoints or MCUs which currently dial and set up connections with the system. Click to expand detailed parameters information. The table below provides parameters descriptions.

Signal Connection Parameters

Parameter

Signaling Type

Dial In/Out

Far End Number

VRR Number

Live Streaming

Encryption

Detail

Description

H.323 or SIP.

Whether the connection is incoming or outgoing.

The far end number used by the connection.

The VRR number used by the connection.

Whether the connection is performing live streaming.

Whether the connection is encrypted.

Additional information like Signaling Type, Dial In/Out, Far End Number, VRR

Number, VRR Name, Audio Type, Video Type, Status, Live Streaming, and

Encryption.

●

You can control the recording using the controls:

: Start recording.

: Pause recording.

: Resume recording.

: Stop recording.

: End the connection.

You can dial out to connect the endpoint to record using Dial out to record. For more information, refer to

Start a Recording .

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System Information

Displays following system basic information:

● System name.

● The current version of the software running on the system.

● The maximum number of recording ports and live streaming ports supported by the system.

● Recording ports and live streaming ports usage.

● The activation statuses of the charged options.

System Alerts

Shows the system alert information.

Signaling Server Status

Displays gatekeeper registration status and SIP server registration status. When the registration is successful, the system’s E.164 prefix and H.323 alias are displayed.

Hardware Status

The following table shows the indicators and the hardware status in general.You can check the following status:

● Basic

● CPU Usage

● Memory Usage

● System Disk Usage

● Extension

External Server Status

The system can be integrated with external servers, such as IIS and WOWZA. External server status indicates the connection status between the system and the server. You can check the following status:

● Server Name

● Server Address

● Server Port

● Live Streaming

● Video on Demand

● FTP Location

Back Up and restore the System Configuration

You can back up and save the system configuration of RealPresence Capture Server system to your local computer so you can restore the system configuration in case of necessary. Supported configurations include:

● Hard Disk Warning

● IP setting parameters

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● System time

● Recording Settings

● Security setting, including certificate, port and security policy

● Signaling setting, including gatekeeper, SIP, and QoS Setting

To back up current system configuration:

1 Go to Admin > Config Backup/Restore.

2 Click Backup.

To restore the system configuration using the configuration file:

1 Go to Admin > Config Backup/Restore.

2 Click Restore.

3 Click Add, select the configuration file and click Open.

4 Click Upload.

5 Confirm to restart the system.

Back Up and Restore Data

The RealPresence Capture Server system is able to backup user data to the FTP server in the network, and restore system user data to the selected time point (based on the time points generated in the backup). You can choose to back up the entire user data or backup archives separately. RealPresence Capture Server only uses passive mode FTP to transfer files.

Configure an FTP Server for Backup

Before backing up user data, you need to configure FTP server on the RealPresence Capture Server system first.

The RealPresence Capture Server system supports the following FTP servers:

• 3CDaemon

• FileZilla Server

• Serv-U

• Microsoft FTP7.x For IIS

• vsftpd

You can also configure FTP servers and transfer meeting recordings to these servers for Video on Demand service.

To configure an FTP server for backup:

1 Go to Admin > Data Backup/Restore.

2 Configure the following settings:

FTP Server Parameters

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Parameter

Server Address

Port

User Name

Password

Enable SSL

Test

Description

Enter the IP address of the FTP server.

Enter the port of the FTP server.

Enter the account and password for login to the FTP server. If the FTP server has anonymous logins enabled, you can click Use

Anonymous to log in using anonymous account.

Note: The registered FTP user should possess read-write permissions to user root directory.

Set whether to enable SSL encryption for the communication between the RealPresence Capture Server system and FTP server. The system can only support implicit SSL FTP.

Test whether the FTP configurations work.

3 Click Update.

When the RealPresence Capture Server system is connected to the FTP server, Backup/Restore

Status on the page displays Connected.

Back Up Archives

There are two ways to backup archives on the RealPresence Capture Server system to a FTP server:

Increment backup and Full backup. Files which have been backed up are not backed up again, unless

Full backup is conducted.

To automatically back up archives:

1 Go to Admin > Data Backup/Restore.

2 In the Media backup configuration area, specify where to save the backup data in the text field beside Media Back Path.

3 Select Enable automatic media backup.

4 Configure the following settings:

 Frequency: Select the period for automatic backup, measured in day.

 Start Time: Select the start time of automatic backup.

5 Click Update. The system restarts to apply your changes.

To back up the archives manually:

» In the ACTIONS list, click Full backup or Increment backup.

You can see the backup status in Backup/Restore Status. The system archives are backed up to the configured FTP server.

To restore the archives:

1 Go to Admin > Data Backup/Restore > Restore.

2 Choose a restore point from the dropdown list.

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3 Click Restore.

4 Confirm to restart the system.

Migrate Data

Once data migration is enabled, you can back up your MP4 and RAW media files to the FTP server in the network and restore them after system upgrade from 1.0 to 1.6.

To migrate media files:

1 Go to Admin > Data Backup/Restore > Migration.

2 Configure the following settings:

Migration Configuration Parameters

Parameter

Server Address

Port

User Name

Password

Enable SSL

Media Path

Test

Description

Enter the IP address of the FTP server.

Enter the port of the FTP server.

Enter the account and password for login to the FTP server. If the FTP server has anonymous logins enabled, you can click Use Anonymous to log in using anonymous account.

Note: The registered FTP user should possess read-write permissions to user root directory.

Set whether to enable SSL encryption for the communication between the RealPresence Capture Server system and FTP server. The system can only support implicit SSL FTP.

Specify where the backup data of 1.0 is saved.

Test whether the migration configurations work.

Make sure media storage settings are the same as set in version 1.0, otherwise data loss may occur during migration process.

3 Click Start Migration.

Note: If migration is stopped and started again, files which have been migrated are not migrated again.

You can see the data migration status in Data Migration Status.

Note: Install the Capture Server version 1.0 hotfix patch 37317 when doing the backup, otherwise configuration backup of 1.0 cannot be used on 1.6.

Upgrade and Downgrade the System Software

You only can upgrade or downgrade RealPresence Capture Server between RealPresence Capture Server versions. Upgrading or downgrading between RealPresence Capture Server and Polycom RSS 4000 is not supported.

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Before you upgrade or downgrade your system, you should always back up your settings and recordings. Polycom is not responsible for any user data loss during these operations.

To update your system software to the latest version:

1 Go to Admin > System Upgrade.

2 View the license info and agree to them.

3 Click Add and select the version 1.6 software upgrade package, then click Open.

4 When asked to confirm the action, click Yes.

The system uploads the package and performs the upgrade automatically. This may take several minutes.

5 Upon completion of the upload, click Upgrade. The system restarts to apply changes.

6 After reboot, delete all temporary IE files, close and restart Internet Explorer.

7 Enter your administrator User ID and Password and then click Log In.

To confirm that the system is upgraded, check the software version on the Product Activation page.

To downgrade your system software:

1 Go to Admin > System Upgrade.

2 Read the terms of the license and agree to them.

3 Click Open and select software downgrade package, then click Upload.

4 When asked to confirm the action, click Yes.

The system uploads the package and performs the downgrade automatically.

This may take several minutes.

5 Upon completion of the upload, the system restarts to apply changes.

This may take several minutes.

6 After reboot, delete all temporary, delete all temporary IE files, close and restart the web browser.

7 Enter your administrator User ID and Password and then click Log In.

To confirm that the system is downgraded, check the software version on the Product Activation page.

Activate the System

After you installed or upgraded your RealPresence Capture Server system, you need to activate the system.

Before you start, you need to obtain the product activation code first.

For more information, see Obtain the Product Activation Key from Polycom .

To view the system activation status:

» Go to Admin > Product Activation. Below system information are displayed:

System Activation Status

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Parameter

License Type

Software Version

Serial Number

Activation Status

Max Recording Ports

Max Live Streaming Ports

Max Streaming Sessions

Media Encryption

HD Live Streaming

Streaming without recording

Timecode Watermark

Description

Whether it’s a permanent license or 90-day trial version.

The current version of the software running on the system.

Specify the product serial number of the system.

Indicate whether the system is activated. After the system is successfully activated, Active displays.

The maximum number of recordings ports supported by the system.

The maximum number of live streaming ports supported by the system.

The maximum number of video-on-demand and live streaming supported by the system.

Maximum: 500.

Indicate whether the AES encryption function of the system is activated.

This is a charged function. You can only use it after purchasing the

License and activating it.

Indicate whether the high resolution live streaming function of the system is activated.

This is a charged function. You can only use it after purchasing the

License and activating it.

Once this function is activated, the system can live stream 720p resolution videos.

Indicate whether the Streaming without recording function of the system is activated.

Once this function is activated, the system performs live streaming without recording and no archives left.

Indicate whether the Timecode Watermark function of the system is activated.

Once this function is activated, you can watermark the video with timecode.

System Logs

The logger utility is activated at the system startup and continually records system events. The log files generated by the utility contain the following information:

● Events occurred in system internal modules.

● Administrator activities.

● System login attempts.

● Operation errors.

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All log files generated the day before are automatically compressed into a ZIP file named year-month-date.tar.gz at 00:01:00 (GMT) every day. The log file storage is

10GB. You are prompted when the system reaches the storage limit. The system will delete the old logs to free the disk space at 00:01:00 (GMT).

Auditor Actions

The following table shows actions the auditor can perform.

Auditor Actions

Action

Refresh

Download

Download Today’s logs

Show Download History

Description

Refreshes the list and adds newly generated log files.

Downloads the selected log file.

Downloads all the log files generated today.

Displays the Download History list for the selected log file archive, showing who downloaded the archive and when.

This command is only available if the selected archive has been downloaded.

To download log files:

1 Go to Admin > System Logs.

2 In the Log list, select the log to be saved.

3 Click Download.

This function is available to administrators and auditors only.

UI Customization

You can personalize the system appearance, for example, set the IVR information and set an e-mail address for your RealPresence Capture Server system

Customize IVR Information

The RealPresence Capture Server system provides IVR (Interactive Voice Response) service. After the endpoint dials the RealPresence Capture Server system and gets connected, you can hear different IVR voice prompts when you receive the endpoint menu from the operating system.

To customize the IVR information:

1 Go to Configuration > Customization.

2 Select the IVR information to be played and corresponding language option.

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3 Click Upload.

The audio file to be uploaded must be in PCM format, and the sampling frequency must be 16KHz,

16bit, and mono.

4 Click Add, select the audio file and click Open.

5 Click OK.

Setup E-mail

You can set an e-mail address for your RealPresence Capture Server system. This e-mail address shows as the sender when the system sends meeting notification to the participants.

To set an e-mail address for the RealPresence Capture Server system:

1 Go to Configuration > Customization.

2 Configure the following settings:

 Sender Email: The displayed e-mail address when the system sends meeting notification to the participants.

 Frequency: Select the period for automatic e-mail notification.

 Receiver Email: Specify the recipients of the e-mail notification.

 Enable Emaill Notifications: When enabled, you receive e-mail notification when live streaming starts or transcoding is done.

Disk Warning

RealPresence Capture Server will send system alert notifications when a RealPresence Capture Server system disk or a media storage disk reaches a certain threshold.

Configure Log Settings

You can change the system logging strategy, configure warning limit, and enable remote logging.

To configure the log settings:

1 Go to Admin > Log Settings.

2 Configure the following settings:

 Logger Level: Specify the system logging level, which decides to what level system events should be written into the center/server.log file.

 Info – logs all non-debug messages.

 Debug – logs all messages.

 Error – logs the fewest number of messages.

 Warning – logs between error and Info messages.

 Log Warning Capacity: Specify the percentage of log file capacity used at which the system displays a warning on the dashboard.

 ‘Enable SysLog: Specify whether to integrate the system with a syslog server for log collection and management. When a syslog sever is configured, the system forwards its log messages to the server automatically.

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 SysLog Server IP Configuration: To configure the IP settings of the SysLog server.

Restart and Shut Down the System

You can shut down or restart your system, or clean the system data and restore it to the factory default configuration.

Log

Before unplugging RealPresence Capture Server, you need to shut down the server in Admin UI.

If your RealPresence Capture Server does not restart after reboot or upgrade, you need to unplug your RealPresence Capture Server, wait for about five minutes, plug in your RealPresence Capture Server, and then reboot.

Redirect Visitors to the Media Manager Home Page

When using Polycom RealPresence Media Manager or other external portal to allow users to access live and on-demand streams, it is a best practice to redirect visitors to the Capture Server's user portal to the

Media Manager (or 3rd party portal) home page.

To enter a redirect URL:

1 Go to Configuration > Redirect.

2 Enter a URL and click Test.

3 Click OK.

Manage Users

This section explains how to manage users.

User Roles

Users who are defined in the RealPresence Capture Server system can log in to the system’s Admin UI to complete authorized operations. The system supports three user roles:

● Auditor: Who can only audit and manage system logs and set personal information.

● Administrator: Who can perform the most operations, and can view and configure all pages.

Add a New User

You can add a local user to the system.

To add a local user:

1 Go to User > Users.

2 In the ACTIONS list, click Add.

3 Configure the following settings (* indicates mandatory options):

Adding an User

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Parameter

User ID

Full Name

Password

Confirm Password

Role

Description

Specify the user ID used for web login. User ID must be unique with a length of

1-128 characters, and consist of alphanumeric or "_" symbol characters. Once created, user ID cannot be modified.

Specify the user's full name.

Specify the login password.

Specify the confirmed password which must be identical to the login password.

User roles: Administrator, Auditor or User.

Different roles determine the user operation permissions after logging in to pages.

For more information, see User Permissions .

Specify additional related information.

Description

Modify User Information

The administrator can modify local user information and password, or delete user.

To modify user information:

1 Go to User > Users.

2 Select the user entry you want to edit.

3 In the ACTIONS list, click Edit.

4 Enter the user information, and then click OK.

To modify user password (local user only):

1 Go to User > Users.

2 Select the user entry you want to modify.

3 In the ACTIONS list, click Change Password.

4 Enter the new password and confirm password, then click OK.

After the password is changed by the administrator, the user is required to change the password when he logs in to the system using that password.

To delete a user:

1 Go to User > Users.

2 Select the user entry you want to delete.

3 In the ACTIONS list, click Delete.

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Create and Manage Groups

You can create user groups and set permissions for groups.

A default group, named All_Users, is built in the system. It includes all the users defined in the

RealPresence Capture Server system. All_Users group cannot be modified or deleted. Administrators can define a new group, modify or delete existing groups.

To view user groups:

» Go to User > Groups.

To create a new user group:

1 Go to User > Groups.

2 In the ACTIONS list, click Add.

3 Specify a name for the group. The group name must be unique. You can enter associated descriptions if necessary.

4 Click Group Members.

5 Select users to add to the group, and then click Add.

To delete an item, double-click it.

To modify or delete an existing group:

1 Go to User > Groups.

2 Select the group entry you want to delete.

3 In the ACTIONS list, click Edit or Delete.

Virtual Recording Room (VRR)

A VRR defines recording parameters. You can create a VRR basing on recording templates. A VRR is identified by digits, and you can directly start recording using a specified VRR by adding the VRR number to the dial-in number.

A default VRR, named DefaultVRR, is built in the system. When an endpoint or MCU tries to connect by dialing the RealPresence Capture Server’s IP address or E.164 prefix, default VRR parameters are used for recording. You can modify the default

VRR but cannot delete it.

Manage Templates

A template is used to define a set of basic recording link parameters, such as the bandwidth for recording and live streaming, video quality, and whether to live stream. All Virtual Recording Rooms (VRR) are created based on templates. Changing parameters of a template may change the corresponding recording policies of the VRR using that template.

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To view a recording template:

» Go to Template > Recording Templates.

To define a recording template:

1 Go to Template > Recording Templates.

2 In the ACTIONS list, click Add.

3 Configure the following settings:

Recording Template

Parameter

Template Name

Enable Live Streaming

Enable PIN

Audio Only

Max Call Rate

Max Resolution

Enable LPR

Indication Tone

Media Encryption Type

Description

Specify a unique name to identify this template.

Select this check box to enable live streaming for the system.

Specify whether to enable PIN code protection for the archive.

If a PIN code is set, you must enter the correct PIN code to play the live streams or archives created using this VRR.

After this option is selected, you must enter a PIN code consisting of 1-16 digits in

PIN Code.

Select this check box to define the participant as a voice participant, with no video capabilities.

Specify the maximum bandwidth that can be used by an endpoint or MCU to connect to the RealPresence Capture Server system for recording and live streaming.

Specify the maximum resolution that can be used b to connect to the

RealPresence Capture Server system for recording and live streaming.

Once this function is selected, in case of packet loss during network transmission, it can effectively improve the decreased video quality caused by packet loss.

Played to indicate that recording is ongoing, typically it is a very short beep with intervals between beeps, measured in second.

If the Capture Server is licensed for call encryption, this option specifies how AES

(Advanced Encryption Standard) encryption is enabled for H.323 and SIP connections:

• When Available: Enable the AES encryption for H.323 and SIP connections when the peer device enables the AES option, and vice versa.

• Off: Disable the AES encryption for H.323 and SIP connections.

Note: The Media Encryption Type available here is consistent with that set under

Call Settings. The changes you make apply to newly created media files only.

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Start Recording Immediately If this option is selected, the system immediately starts recording once you connect to the VRR. If deselected, you may need to manually start recording through the Admin UI or the TV UI.

Specify the prefix of the output media archive name.

Archive Name Prefix

4 Click OK.

To edit or delete a recording template:

1 Go to Template > Recording Templates.

2 Click the recording template you want to change.

3 In the ACTIONS list, click Edit or Delete.

To view a transcoding template:

» Go to Template > Transcoding Templates.

To define a transcoding template:

1 Go to Template > Transcoding Templates.

2 In the ACTIONS list, click Add.

3 Configure the following settings:

Transcoding Template

Parameter

Template Name

Media Type

Bit Rate

Video Type

Frame Rate

Max Resolution

Aspect Ratio

Description

Specify a unique name to identify this template.

Specify the output media file format.

Specify the media rate.

The video protocol used by the archive.

Specify the media frame rate.

Specify the maximum resolution that can be used by an endpoint or MCU to connect to the RealPresence Capture Server system for transcoding.

Specify the aspect ratio of the output media file.

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Layout

Enable VOD Timecode watermarking

Transfer to Media Server

Snapshot Enable

Enable auto snapshot during entire call

Start Time

End Time

Interval

4 Click OK.

Specify the layout for displaying people and content videos when transcoding dual stream. Users can choose from the following layouts:

• Single window with small content (people 75%; content 25%): Displays dual stream in one window of which 75% is people video and 25% content video.

• Single window with medium content (people 50%; content 50%) Displays dual stream in one window of which 50% is people video and 50% content video.

• Single window with large content (people 25%; content 75%): Displays dual stream in one window of which 25% is people video and 75% content video.

• Single window with people only (content not shown): Displays people video only in one window with no content.

• Single window with people or content (when content active): When people and content videos coexist, content video takes priority, people video displays only when content is absent.

Specify whether to enable Timecode (GMT) Watermarking functionality for VoD.

Specify whether to transfer transcoded media files to external media server.

Specify whether to generate snapshots for transcoded media files.

When enabled, snapshots could be generated automatically throughout the entire call.

Select the start time for the automatic snapshot.

Select the end time for the automatic snapshot.

Set the snapshot interval, measured in second.

To edit or delete a transcoding template:

1 Go to Template > Transcoding Templates.

2 Click the transcoding template you want to change.

3 In the ACTIONS list, click Edit or Delete.

To define a VRR:

1 Go to Template > VRRs.

2 In the ACTIONS list, click Add.

3 Configure the following settings (* indicates mandatory parameters).

VRR Parameters

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Parameter

VRR Name

VRR Number

Description

Recording Template

Transcoding Template

Email Address (separated by ‘,’)

Description

Specify a unique name to identify the VRR. You can also use the default name generated by the system.

Specify a number to identify the VRR. You can directly dial the VRR to record by adding the VRR number when dialing the RealPresence Capture Server system. The number you entered must be unique and comprised of 4-8 digits.

You can also use the number automatically generated by the system.

If necessary, you can enter additional VRR information, such as the owner and usage, in order to improve identification and classification management when there are many VRRs.

Specify the recording template. The template defines the basic recording link parameters.

Specify the transcoding template. The template defines the basic transcoding link parameters.

Once the live streaming is started or the VRR recorded video has completed its format conversion and is ready for viewing, the system sends an e-mail message to the address set here.

Separate several addresses with comma (,).

4 Click OK.

To edit or delete a VRR:

1 Go to Template > VRRs.

2 Click the VRR entry you want to edit or delete.

3 In the ACTIONS list, click Edit or Delete.

Dial into a VRR to Start Recording

You can start recording using a user-defined VRR in one of the following two ways:

● Dialing the VRR through an endpoint remote control.

● Dialing out from VRR using the web Management page to connecting the endpoint. For more information about recording using the Admin UI, refer to Start a Recording

When an endpoint or MCU tries to connect by directly dialing the IP address or

E.164 prefix of the RealPresence Capture Server system, the default VRR parameters are used to record. You can directly start recording using recording parameters defined in a VRR by adding the VRR number to the dial-in number.

If the RealPresence Capture Server system is configured in connection with a

Polycom RMX series system through the recording link, you can specify the VRR to be used by adding the VRR number in the Recording Link field on the Polycom

RMX system. For more information, refer to the Polycom RMX system

Administrator’s Guide.

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To dial in VRR through an endpoint's remote control:

● If the RealPresence Capture Server system and the endpoint are both registered to a gatekeeper, the dial-in number is [RealPresence Capture Server E.164 suffix][VRR number].

For example, if the RealPresence Capture Server system’s E.164 is 1234 and your VRR number is

1000, you may dial "12341000".

● If the RealPresence Capture Server system and the endpoint are both registered to a SIP server, the dial-in number is [VRR number]@[RealPresence Capture Server IP address].

For example, if your VRR number is 1000 and the RealPresence Capture Server IP address is

172.21.110.2, you may dial "[email protected]".

● If the network is not configured with a gatekeeper or SIP server, the dial-in number is [RealPresence

Capture Server IP address]##[VRR number].

For example, if the RealPresence Capture Server system’s IP address is 172.21.110.2 and your VRR number is 1000, you may dial "172.21.110.2##1000".

Use External Servers for Live Streaming

You can now stream live meetings (MCU calls) and on demand meeting archives to leading 3rd party media servers, such as Wowza and IIS Media Service (Smooth Streaming only). This feature expands the streaming audience capacity of the RealPresence Capture Server system.

Users can watch these streams and on demand meeting archives hosted on external media servers from within the Admin UI, or from the Viewer Portal.

To stream meetings to an external server, you must first configure the external server, and then select a recording template from VRR.

For more information, see the Integration Procedure of the RealPresence Capture

Server System and Polycom Real Media Management System from support.polycom.com.

To live stream meetings to an external server:

1 Configure external media servers.

2 Configure a recording template that enables live streaming.

3 Add publishing points for external media servers.

To configure IIS and WOWZA media servers:

1 Click IIS or WOWZA under Server.

2 Click Add.

3 Configure the following basic settings.

External Media Servers Parameters

Parameter

Server Name

Description

Specify the name of the external server.

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Server Address

Server Port

Specify the IP or DNS of the external server you selected.

Specifies the port that the RealPresence Capture Server system uses to send the encoded MP4 live streams to the external server .

Following are the default ports:

• IIS Media Server: 80

• Wowza Media Server: 1935

Note: Valid port values range from 1-65536. The port number must be the same as set in the corresponding external media server.

If a firewall sits between the RealPresence Capture Server system and the external server, make sure that rules are set to allow the two-way communication between the RealPresence Capture Server system and the external server.

4 Specify whether to select Enable Live. If enabled, also configure the following settings:

Enable Live Streaming

Parameter

Stream Protocol

Application Name

User Name

Password

Test

Description

Choose between RTSP Steaming and RTMP Streaming.

Specify the name of the external media server’s application to be used for the live streaming.

Note: Contact the administrator of the external media server for the naming rule of the application name.

Specify the user name to access the external media server.

Specify the password to access the external media server.

Test whether the live streaming configurations work.

5 Specify whether to stream video on demand (VoD) from this server. If enabled, specify the application name. The application name is the name of the media server’s application to be used for

VoD.

Contact the administrator of the external media server for the naming rule of the application name.

6 When Enable Vod is selected, configure the following settings to transfer generated recordings to the pre-installed FTP server of the external server:

Enable VoD

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Parameter

Application Name

FTP Address

FTP Port

User Name

Password

Default Path

Enable SSL

Description

Specify the name of the external media server’s application to be used for the

VoD.

Note: Contact the administrator of the external media server for the naming rule of the application name.

Specify the IP or DNS of the external server’s FTP server.

Specify the port assigned to the external server’s FTP server.

The default port is 21.

Specify your user name to access this FTP server.

Specify your password to access this FTP server.

Specify the default FTP directory to save your recordings.

Use / to represent the root directory.

Specify whether to enable SSL encryption for the communication between the

RealPresence Capture Server system and the FTP server.

Test whether the FTP configurations work.

Test

7 Click OK.

To enable live streaming:

1 Go to Template > Recording Templates.

2 Select a recording template.

3 Click Edit.

4 Select Enable Live Streaming.

5 Click OK.

To

add publishing points for external media servers

:

1 Go to Template > VRRs.

2 Select a VRR and click Edit.

3 Click , select a live streaming server you configured.

4 Enter values in the Publish Point Template field.

5 Select a live streaming bitrate.

6 Click . Save before clicking OK; otherwise the entered data will be lost.

7 Click OK.

To stream VoDs to an external server:

1 Configure external media servers.

2 Configure a transcoding template.

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3 Configure a VRR that uses a transcoding template.

To configure a transcoding template for IIS media server:

1 Go to Template > Transcoding Templates.

2 Click Add.

3 Select ISM for Media Type.

4 Select the IIS media server you configured in Transfer to Media Server field.

To configure a transcoding template for WOWZA media server:

1 Go to Template > Transcoding Templates.

2 Click Add.

3 Select MP4 for Media Type.

4 Select the WOWZA media server you configured in Transfer to Media Server field.

T

o configure AKAMAI media server:

1 Click AKAMAI under Server.

2 Click Add.

3 Configure the following basic settings.

External Media Servers Parameters

Parameter

Configuration Name

Stream Name

Stream Number

Server Port

Entry Point

HDS Playback URL

Description

The CONFIG NAME displayed on AKAMAI configuration page under

PUBLISH > Manage Streams.

The STREAM NAME displayed on AKAMAI configuration page under

PUBLISH > Manage Streams.

The STREAM ID displayed on AKAMAI configuration page under PUBLISH >

Manage Streams.

Specifies the port that the RealPresence Capture Server system uses to send the encoded MP4 live streams to the AMAKAI server .

Note: Valid port values range from 1-65536. The port number must be the same as set in the corresponding external media server.

If a firewall sits between the RealPresence Capture Server system and the

AKAMAI server, make sure that rules are set to allow the two-way communication between the RealPresence Capture Server system and the

AKAMAI server.

Specified on AKAMAI configuration page under PUBLISH > Manage

Streams.

Specified on AKAMAI configuration page under PUBLISH > Manage

Streams.

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HLS Playback URL

User Name

Password

Specified on AKAMAI configuration page under PUBLISH > Manage

Streams.

Specify your user name to access the AKAMAI server.

Specify your password to access the AKAMAI server.

4 Click OK

This is a charged function and you need an account to log in to the AKAMAI configuration page to get the needed parameters.

To create a VRR for use with an external server:

1 Go to Template > VRRs.

2 In the ACTIONS list, click Add.

3 Configure the following settings:

 VRR Name

 VRR Number

 Description

 Recording Template

 Transcoding Template

 Live Streaming Server: Add a publishing point for the external media server

 Email Address: select this option and enter one or several e-mail addresses. Separate several addresses with commas (,).

The Streaming link is contained in the e-mail notification when the streaming is ready for viewing.

4 To configure the rest of the settings, refer to the User Guide.

5 Click OK.

To live stream a meeting to external servers:

1 Do one of the following:

 Make a call to the RealPresence Capture Server system.

 Call an interoperable endpoint, or join an MCU-hosted meeting from the RealPresence Capture

Server system by using a VRR configured for use with external servers.

For more information, see View Live Streams .

2 When the connection between the RealPresence Capture Server system and the endpoint is established, you can click to start recording.

For more information on how to view live streams, see View Live Streams .

Media Management

You can archive your conferences and manage your archives.

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Manage Archives

You can view all files recorded by the RealPresence Capture Server system in the Media > Archives page.

An administrator can view, play back, delete, download, or re-transcode these media files.

View Archive Details

On the Media > Archives page, administrators can view a summary of each archive.

Archive Details

Parameter

Name

Duration

Video Type

Audio Type

Content Type

Key Words

Description

Description

The name of the archive.

The duration of the archive.

The video protocol used by the archive.

The audio protocol used by the archive.

The content type of the archive.

The keywords for this archive.

Additional user information.

Play Back and Download Archives

The RealPresence Capture Server system can transcode recorded videos into different formats, layouts and bit rates, including:

● Raw: Raw bit stream is automatically generated after the system completes the recording, also can be transcoded if transcoding template is configured.

The Raw files are stored in a proprietary format. They are used as the source file to generate other media formats.

● MP4: MP4 archives (Also known as H.264 streaming files) can be downloaded, such as iPhone and iPad.

● ISMV: After the ISMV files are generated, they are uploaded to the IIS Media Server, and can be viewed from the Viewer Portal.

The ISMV files are generated only when the transcoding template is configured with IIS Media Server and the transcoding template is added in VRR.

● M4A: M4A (audio only file) files can be downloaded to PCs, Macs, or to compatible digital media devices, but cannot be viewed from the Viewer Portal.

Transcoding Status

There are five statuses for the recorded file to indicate whether this file can be played or downloaded:

● Ready: The file can be played and downloaded.

● Transcoding: The file is currently being converted, and thus is temporarily unavailable.

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● Waiting: The file is waiting to be converted and thus is temporarily unavailable.

● Error: Error occurred during the file conversion. The file is unavailable.

● Stopped: The transcoding is stopped. The file is unavailable.

To play back archives through the Admin UI:

1 Go to Media > Archives.

2 Select the archive you want to play back.

3 Click and the Viewer Portal opens to play the video.

If the e-mail notification function has been enabled for the VRR that is used to record archives, the system sends you an e-mail notification automatically once all archives have been converted and are ready for web playback. For more information, see

Manage Archives .

To download one or several archives from Archives page:

1 Go to Media > Archives.

2 Select the archive you want to download.

You can only download archives of the status Ready.

3 Click Download.

4 Select one or several media types to download.

5 Click OK.

To download one or several archives from Media Files:

1 Go to Media > Archives.

2 Select the archive you want to download.

You can only download archives of the status Ready.

3 Click Media Files.

4 Select one or several media types to download.

5 Click .

Modify Archives

You can edit archives recorded by your own VRR or archives that you are authorized to modify.

To modify archive properties:

1 Go to Media > Archives.

2 Double-click the archive entry you want to modify.

3 If you are authorized to modify the archive, you can modify following parameters:

Archive Properties

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Parameter

Name

Created Time

Description

Enable PIN

Key Words

Description

Specify the name of the archive.

Note: Only letters, figures, _, space or multi-byte characters can be used for the file name, and the length is 4-20 characters.

Specify when the archive was created.

Note: Created Time cannot be modified.

Specify additional related information.

Specify whether to enable PIN code protection for the archive.

Specify additional information related to the archive.

4 If you want to change the list of users who can view or modify the archive, click the Allowed

Users/Groups tab.

By default, all users are granted permissions to view all archives.

5 Click an item in the list and click Add.

6 Click OK.

Dynamic Archiving

You can view all media files included in an archive, create new media output formats on the fly, stop ongoing media file creation, or delete existing media files. You can also restart transcoding after you stop the transcoding, or when there is transcoding error.

To view media files included in an archive:

1 Go to Media > Archives.

2 In the archives list, select an archive.

3 Click Media Files. Media files transcoding can have the following status:

 Ready: The file can be played and downloaded.

 Waiting: File waiting to be transcoded

 Transcoding: File in transcoding.

 Error: File with transcoding error.

 Stopped: File creation stopped.

4 Click Close to exit the Media Files window.

To add new media files:

1 Go to Media > Archives.

2 In the archives list, select an archive.

3 Click Media Files.

4 Select one media file.

5 Click Add.

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6 Select one or several transcoding templates.

7 Click Add, and then click Close.

• Select a transcoding template with lower bit rate, resolution, and frame rate than that of the source file.

• Click Media > Transcoding to view the transcoding status.

• Once transcoding is done, find the transcoded files under Media > Archives.

To delete a media file:

1 Go to Media > Archives.

2 In the archives list, select an archive.

3 Click Media Files.

4 Click a media file to be deleted, and then click Delete.

5 Click OK, and then click Close.

To stop an ongoing transcoding:

1 Go to Media > Transcoding.

2 Click a media file of the status Transcoding or Waiting, and then click Stop-transcode.

3 Click OK, and then click Close.

You cannot stop transcoding files of the status Error or Stopped.

To restart a transcoding:

1 Go to Media > Transcoding.

2 Click a media file to be restarted, and then click Re-transcode.

3 Click OK, and then click Close.

You cannot restart transcoding for files of the status Transcoding or Waiting

Live Streaming

The RealPresence Capture Server system supports live streaming of video sources, such as live video conference or dual stream sent by endpoints or MCUs with a highest resolution of 720p and a maximum bandwidth of 4M. Those live streaming videos are saved in the system.

Live streaming supports dual streaming rates; this allows you to choose the appropriate bandwidth to view video based on your network condition.

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Start Live Streaming

Make sure that live streaming has been enabled for the recording template you are using before starting live streaming. For more information, see To define a recording template: .

Procedure for starting a live streaming is the same as the one for starting recording. For more information,

see Dial into a VRR to Start Recording .

View Live Streaming Information

If live streaming is in progress on the system, the current live streaming list displays on the Live Streaming page. Go to Media > Live Streaming menu to enter the Live Streaming page.

The live streaming list displays live streaming summary, such as live streaming name, VRR number used, start time and streaming link.

View Live Streaming Video

When the system starts live streaming, you can view the video being live streamed in real time on the Live

Streaming page.

To view live streaming in progress:

1 Go to Media > Live Streaming.

2 Select the live streaming content you want to view in the list, and then click in the Live

Streaming Details area on the right side of the page. The system’s Viewer Portal opens to play the video.

If the live streaming content uses two different bandwidths, two Play buttons with their bandwidths appear in this area, and you may choose the appropriate bandwidth to play based on your network condition.

Note: you can also view live streaming links on Home and Call.

Live Streaming Resources Usage

The combination of frame rate, resolution, number of rates used and video layout affects the number of resources required on the RealPresence Capture Server to support live streaming. For information about setting the rates and the video layout, see

Live Streaming .

The following live streaming recording properties determine the required system resources. The video of people and content is in a single window.

● Single System Resource Required

 Recording resolution (people): CIF, 4CIF, and 720p 30 fps

 Recording resolution (Content): XGA 7.5fps and 720p 30 fps

 Stream rates: only use primary rate.

● Two System Resource Required

 Recording resolution (people): CIF, 4CIF, and 720p 30 fps

 Recording resolution (Content): XGA 7.5fps and 720p 30 fps

 Stream rates: use primary and secondary rate.

Consider the 6/3 ports license that supports up to three live streaming, for example. If there is an ongoing live streaming sending video at 720p 30 fps using primary rate (1024 Kbps) and secondary rate (832 Kbps),

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Polycom® RealPresence® Capture Server - User Guide this uses two resources on the system. One resource is free, which allows for running one live stream at

CIF/4CIF/720p 30 fps, using only primary rate concurrently.

Capacity

The license that you buy determines the RealPresence Capture Server capability. The following table shows the maximum capacity of the RealPresence Capture Server when it performs different features.

RealPresence Capture Server Capacity

Feature

Signaling

Connection

(H323/SIP)

Conference

Recording

Single-point

Conference

Live Streaming

Description

Specify the maximum number of devices connected to RealPresence

Capture Server simultaneously.

Connection type: live streaming recording, recording only, and playback.

Specify the maximum number of conferences that can be recorded simultaneously.

Connection type: recording only.

Specify the maximum number of single-point conferences that can be live streamed simultaneously.

Note: The conference being live streamed can also be recorded.

Maximum Record Port

6/3 port license

12/6 port license

3 (720p)

6 (4CIF)

6 (720p)

12 (4CIF)

18/9 port license

40/0 port license

18 40

9 (720p)

18 (4CIF)

RealPresence Capture Server Stand-alone Unicast Live Streaming and VoD

The maximum number of web connections supported by the RealPresence Capture Server system to view playback or live streaming simultaneously is as follows:

● 128K~512K: 500

● 768K~1728K: 250

● 1920K~4096K: 125

RealPresence Capture Server can support up to 500 total web viewers of any combination of 512k streams

(VoDs and live stream).

RealPresence Capture Server and External Stream Servers

The capacity depends on RealPresence Capture Server system’s Viewer Portal login capacity and external stream server capacity. For external stream server capacity, see the official website of external stream servers.

Multi-user Login Capacity

The maximum number of admin UI login and Viewer Portal login (including anonymous login) is as follows:

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● Admin UI Login: 200

● Viewer Portal Login: 3000

Local Media Storage Capacity

Each 60 minutes 512k call to RealPresence Capture Server requires about 450M storage (the 512k call raw

+ the default mp4 VoD). For 1024K, the storage space is about double, which is 900M. You cannot calculate an accurate ratio because the size also depends on the video quality.

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Use the RealPresence Capture Server TV

User Interface

This chapter presents how to use the TV user interface of the RealPresence Capture Server system.

Understand the Main Menu

In addition to the Admin UI, the RealPresence Capture Server system also provides a TV user interface for you to perform the most commonly used operations using the remote control. The TV user interface appears after an endpoint dials the RealPresence Capture Server system and sets up a connection successfully.

TV User Interface

After the endpoint sets up connection with the RealPresence Capture Server system, it enters the TV user interface menu page, where common recording and playback options are provided, as shown below.

If the Start Recording Immediately function has been enabled in the VRR used by the endpoint for dialing, the endpoint enters Recording Status directly. You can control the RealPresence Capture Server system using the FECC and DTMF functions of the remote control. When your endpoint supports FECC or DTMF, use the remote control to operate the TV user interface menu page.

The table below defines in detail the FECC and DTMF operation keys on the remote control of Polycom endpoint.

FECC and DTMF Operation Keys

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Scenario

When in the menu display state

FECC

When in the video playing state

Description

Pause the recording.

Confirm the selection.

Select leftward

(cyclic).

Select rightward

(cyclic).

DTMF

Description

Pauses the recording.

Starts or resumes a paused recording.

Stops playback of the recording and returns to the main menu.

Plays back the recording.

Pauses the current video.

Starts or resumes a paused video.

Stops playback of the current video and returns to the main menu.

Reverses the current video.

Fast forwards the current video.

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Use the RealPresence Capture Server

Viewer Portal

This chapter presents how to use the Viewer Portal of the RealPresence Capture Server system containing the following sections:

●

Use the Viewer Portal

●

Manage Archives and Live Streams Using the Viewer Portal

Use the Viewer Portal

The RealPresence Capture Server provides system portal for you to view and play archives. You can still use the web Interface to configure and manage the system.

Your access depends on the type of account you use to log in. The archives, and live streaming may vary, depending on how archive permission is configured.

The following tables shows the authorities of each role.

Authorities

Access Privileges

Access archives

View live streaming

Administrator

User

Auditor

Anonymous access

To log in to the Viewer Portal:

1 Open a web browser.

2 In the browser address line, enter the system’s portal address, for example, https://System IP

When an IPV6 address is used, a port number must be added. For example: http://[ipv6]:8080 https://[ipv6]:8443

3 Click Log In at the upper right of the screen.

Your system may be configured to lock you out after three consecutive failed login attempts. Contact your administrator for more information .

4 Do one of the following:

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 Enter your user ID and password, then click Log In. The portal login credential is the same as you use for web interface login.

 To log in as a guest, click Anonymous Access

If you don’t log in, or log in as an anonymous user, you can still view archives, and live streaming.

If you log in to the RealPresence Capture Server system from its Viewer Portal as an anonymous user, your User ID appears in the Web Connection list as

Anonymous.

Manage Archives and Live Streams Using the Viewer

Portal

You can view live streaming and play back archives from the Viewer Portal.

To view archives and live streams, your device must turn off the pop-up blocker. For example:

• For iPad: From Settings > Safari, make sure the option Block Pop-ups is OFF.

• For Android devices: From Browser > Settings > Advanced, make sure the option Block Pop-ups is OFF.

• For PC Internet Explorer (versions 8, 9, and 10): From Tools > Internet Options

> Privacy, make sure the option Turn on Pop-up Blocker is NOT selected.

To view archived files:

» Click Archives.

To view the detailed information of the media files, click Details.

To search in archives or live streaming:

1 Click Archives or Live Streaming.

2 In the search field at the upper right of the screen, enter the search phrase and then click .

To clear the search result and return to the full view, clear the search phase, and click again .

To play an archived file:

1 Click Archives.

2 Click a media file to play it.

The media file is played in a new window.

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To view a live streaming recording:

1 Click Live Streaming.

2 Click a live streaming to view it.

The live streaming is opened in a new window.

If your web browser is the Internet Explorer, you may be prompted Display mixed

content? When you view a live streaming. Click Yes to proceed.

This happens because the Viewer Portal uses secured HTTP (https) yet the streaming URL doesn’t. You can change the Internet Explorer’s default security settings from Internet Options > Internet > Custom level > Miscellaneous >

Display mixed content > Enable.

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Rebuild RAID

RealPresence Capture Server supports RAID 10. This appendix explains when you should rebuild RAID, how to replace failed hard disks, and how to rebuild RAID.

●

Rebuild RAID Conditions

●

Replace a Hard Disk

●

Rebuild RAID

Rebuild RAID Conditions

RealPresence Capture Server supports RAID 10. Two 2 TB hard disks are used as one RAID logical unit.

It supports up to 4 TB storage. Each hard disk is marked with a number as shown in the following illustration.

Hard Disk Number

You can see the status of each hard disk on the Admin UI. See Hardware Status for details. If the status of

a hard disk is error, you need to remove this hard disk to use a new one.

Shut down your RealPresence Capture Server before you change hard disks.

RealPresence Capture Server does not support hot swapping.

After you use new hard disks, the system may need to rebuild RAID and data may be lost as shown in the following table.

Rebuild RAID

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User Case

Replace one hard disk.

Rebuild RAID?

Lost Data?

Replace two hard disks when RAID is degraded.

Replace two hard disks when RAID fails.

Yes

Replace more than two hard disks.

Yes

Does RealPresence Capture Server go back to work immediately?

Yes

After you replace the hard disk and reboot the system, the system only needs to reorganize the data on the new hard disk. The RAID status is Degraded (Recovering).

Yes

After you replace the hard disks, RealPresence

Capture Server will send an e-mail to remind you restart the system. After you reboot the system, the system only needs to reorganize the data on the new hard disk. The RAID status is Degraded (Recovering).

Yes

After you replace the hard disks and reboot the system, the system will go to the recovery mode. You need to rebuild RAID under the recovery mode manually, which takes 10 minutes.

After rebuilding RAID, the system will go back to work. You lost all the previous data. The status of RAID is Normal (Resyncing). It takes about 4 to 5 hours to finish the resyncing process.

Yes

After you replace the hard disks and reboot the system, the system will go to the recovery mode. You need to rebuild RAID under the recovery mode manually, which takes 10 minutes.

After rebuilding RAID, the system will go back to work. You lost all the previous data. The status of RAID is Normal (Resyncing). It takes about 4 to 5 hours to finish the resyncing process.

Replace a Hard Disk

If the status of a hard disk is error, you will see a message box indicating failed hard disks after you log in the Admin UI. RealPresence Capture Server will also send a notification e-mail to remind you to replace failed hard disks. Polycom recommends that you to replace all failed hard disks.

To replace a hard disk:

1 Shut down your RealPresence Capture Server. See

Restart and Shut Down the System for details.

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2 Press the brown buckle on the front panel of RealPresence Capture Server as shown in the following illustration.

Replace Hard Disk

3 Pull out the hard disk.

4 Unscrew the three screws on both sides of the hard disk as shown next.

Unscrew Hard Disk

5 Replace the failed hard disk by screwing a new hard disk to the tray.

6 Insert the hard disk back to its slot.

Rebuild RAID

When one or more hard disks does not work, a notification e-mail will be sent to the specified address. You will also see a pop up message indicating failed hard disks on the Admin UI. You need to replace failed hard disks and reboot RealPresence Capture Server, the RAID status will change to Degraded or the system will go to the recovery mode in case of RAID failure. This always means that you need to rebuild RAID.

To rebuild RAID:

1 Replace failed hard disks. See

Replace a Hard Disk .

2 Restart your RealPresence Capture Server. See

Restart and Shut Down the System .

3 Enter your password to log in the recovery mode after the system is restarted. The default password is SUPPORT.

4 Check the RAID status under the recovery mode. Click Hardware Diagnose on the left, you will see the hardware status as shown in the following illustration. Only when the RAID status is FAILED, you need to rebuild RAID.

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RAID Status

5 Select Reset Raid Storage on the left as shown next.

Rebuild RAID

6 Click Yes to rebuild RAID.

You will see all the detailed information in the Server Status panel. After the rebuilding RAID process done, you will see the message format done and the server status will returns to IDLE as show next.

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Rebuild RAID Process

7 Click Reboot System. Your RealPresence Capture Server will go back to work.

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Configure External Servers

On the RealPresence Capture Server system, you can live stream recordings and push VoD recordings to the following external media servers:

● Wowza Media Server

● IIS Media Server

You can view the live streaming or archives from the Viewer Portal of the RealPresence Capture Server system.

Live Stream Meetings to an External Media Server

To live stream meetings to an external server, follow these steps:

1 Configure the external media server on the RealPresence Capture Server system.

2 Configure a recording template that enables live streaming.

3 Configure a VRR that enables external media server.

4 Record a meeting using the VRR that has the external media server enabled.

Refer to the following instructions to configure the external media servers to work with the

RealPresence Capture Server system.

Configure the Wowza Media Server

To configure the Wowza server:

1 Install JDK and Wowza. Run

<Wowza directory>\examples\installall.bat to create the needed configurations and directories.

Wowza Media Server Configurations and Directories

Parameter

Application Name

Application Directory

Configuration File

Location

Live Streaming live

<Wowza directory>\applications\live

<Wowza directory>\conf\live\Application.xml

VoD

VoD

<Wowza directory>\applications\vod

<Wowza directory>\conf\vod\Application.xml

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2 To enable Wowza authentication, modify the configuration file as follows:

 For live streaming: Open <Wowza directory>\conf\live\Application.xml, set digest as the value for the tag PublishMethod. That is,

<PublishMethod>digest</PublishMethod>.

 For VoD: Open <Wowza directory>\conf\vod\Application.xml, Polycom recommends you not to set authentication, make sure playmethod is none,

 Open <Wowza directory>\conf\publish.password, type the your user name and password.

3 Install and configure a FTP server. The FTP server shares the <Wowza directory>\content directory.

You need to grant you at least the Read, Write, and Create Directories authorities.

The following example shows the configuration for a FileZilla FTP server.

4 Start the Wowza server. When you see the message Wowza media server is started!, the server is started successfully.

To configure the RealPresence Capture Server system for working with the Wowza server:

1 Go to Server > WOWZA.

2 Click Add.

3 Configure the following basic settings

Wowza Server Parameter

Parameter

Server Name

Server Address

Server Port

Description

Specify the name of your Wowza Media Server.

Specify the Wowza server IP address.

Specify the port the Wowza Media Server used to receive live streaming. The value is 1935 by default.

Note: Valid port values range from 1-65536. The port number must be the same as set in the corresponding external media server.

4 Specify whether to select Enable Live. If enabled, also configure the following settings:

Enable Live Streaming

Parameter

Application Name

Description

Specify the name of the Wowza server application to be used for the live streaming.

It should be consistent with the Wowza server configuration. In this example, application name is live.

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User Name

Password

Specify the user name to access the Wowza media server. This option is required when Wowza authentication is enabled. The User Name should be consistent with your input in To configure the Wowza server:

Specify the password to access the Wowza media server. This option is required when Wowza authentication is enabled. The Password should be consistent with your input in To configure the Wowza server: .

Test whether the live streaming configurations work.

Test

5 Specify whether to stream video on demand (VoD) from this server.

 Application Name: the name of the Wowza server application to be used for the VoD.

It should be consistent with the Wowza server configuration. In this example, application name is

VoD.

6 When Enable Vod is selected, configure the following settings to transfer generated recordings to the Wowza server content directory:

Enable VoD

Parameter

FTP Address

FTP Port

User Name

Password

Default Path

Enable SSL

Test

Description

Specify the IP address of the Wowza server.

Specify the port assigned to the Wowza server’s FTP server. The default port is 21.

Specify your user name to access this FTP server.

Specify your password to access this FTP server.

Specify the default FTP directory to save your recordings. Use / to represent the root directory.

Specify whether to enable SSL encryption for the communication between the RealPresence Capture Server system and the FTP server.

Test whether the FTP configurations work.

7 Click OK.

You cannot create two external servers with the same Server type, IP, Port, and

Application Name. This is because the RealPresence Capture Server system does not allow publishing two streams to the same publish point to avoid overwriting the first stream by the second one.

To create a VRR for use with an external server:

1 Go to Template > VRRs.

2 In the ACTIONS list, click Add.

3 Configure the following settings:

 VRR Name:

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 VRR Number

 Description

 Recording Template

 Transcoding Template

 e-mail Address: select this option and enter one or several e-mail addresses. Separate several addresses with commas (,).

The streaming link is contained in the e-mail notification when the streaming is ready for viewing

4 To configure the rest of the settings, refer to the this user’s guide.

5 Click OK.

Configure the IIS Media Server

You need to configure an IIS media server and your RealPresence Capture Server to work with the server as well.

When you configure an IIS media server, you can create two virtual directories, which are used for live streaming and VoDs.

To configure the IIS media server:

1 Launch the IIS manager, then create a virtual directory named as live, with the default port as 80.

Specify the physical path for the virtual directory, for example, C:\inetpub\wwwroot\live.

2 Set the authentication methods.

a Select live.

b Double click Authentication.

c To play live streams on an iPad, make sure Anonymous Authentication is selected. To control an IIS publishing point from your RealPresence Capture Server make sure that Windows

Authentication is selected.

3 Select live and then double click Live Smooth Streaming Publishing Points.

4 Right click the Live Smooth Streaming Publish Points panel, select Add from the context menu to create a new publishing point.

5 In Basic setting, input File name and keep other parameters as default value.

6 Click Advanced Settings, clear Archive media, and check Start publishing point automatically

upon first client request. Keep other parameters as default value

7 Click Mobile Devices, select the Enable output to Apple mobile digital devices option, and set

Maximum bit rate (Kbps) to 5000.

8 Click OK to save your settings.

9 Navigate to C:\inetpub\wwwroot\, create two xml files: clientaccesspolicy.xml and crossdomain.xml.

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If you have installed the Polycom RealPresence Media Manager and IIS on the same server, you need to put the correct crossdomain.xml and clientaccesspolicy.xml files to the root directory of the RealPresence Media

Manager portal.

Here is the example text for the clientaccesspolicy.xml and crossdomain.xml files.

 clientaccesspolicy.xml

<?xml version="1.0" encoding="utf-8" ?>

- <access-policy>

- <cross-domain-access>

- <policy>

- <allow-from http-request-headers="*">

</allow-from>

- <grant-to>

</grant-to>

</policy>

</cross-domain-access>

</access-policy>

 crossdomain.xml

<?xml version="1.0" encoding="utf-8" ?>

- <access-policy>

- <cross-domain-access>

- <policy>

- <allow-from>

</allow-from>

- <grant-to>

</grant-to>

</policy>

</cross-domain-access>

</access-policy>

10 Configure a virtual directory for VoDs if you want to play the archives through an IIS Media server.

11 Create a virtual directory named as vod, with the default port as 80. Specify the physical path for the virtual directory, for example, C:\inetpub\wwwroot\vod.

12 Install and configure a supported FTP server. The FTP server shares the VoD physical path, for example, C:\inetpub\wwwroot\vod.

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13 Grant the users at least the Read, Write, and Create Directories authorities.

To configure the RealPresence Capture Server system for work with the IIS server:

1 Go to Server > IIS.

2 Click Add.

3 Configure the following basic settings.

IIS Media Server Parameters

Parameter

Server Name

Server Address

Server Port

Description

Specify the name of your IIS Media Server.

Specify the IIS server IP address.

Specify the port that the IIS server used to receive MP4 live streaming. The value is 80 by default.

Note: Valid port values range from 1 to 65536. The port number must be the same as set in the corresponding external media server.

4 Specify whether to select Enable Live. If enabled, also configure the following settings:

Enable IIS for Live Streaming

Parameter

Application Name

User Name

Password

Description

Specify the name of the IIS server application to be used for the live streaming.

It should be consistent with the IIS server configuration. In this example, the application name should be live.

Specify the user name to access the IIS media server. This field is mandatory for Windows authentication on IIS servers.

Specify the password to access the IIS media server. This field is mandatory for

Windows authentication on IIS servers.

Test whether the live streaming configurations work.

Test

5 Specify whether to stream video on demand (VoD) from this server. If enabled, also configure the following settings:

 Application Name: the application name to access the IIS media server

6 When Enable Vod is enabled, configure the following settings to transfer generated recordings to the IIS media server content directory:

Enable VoD for IIS

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Parameter

FTP Address

FTP Port

User Name

Password

Default Path

Enable SSL

Test

Description

Specify the IP address of the IIS media server.

Specify the port assigned to the IIS media server’s FTP server.

The default port is 21.

Specify your user name to access this FTP server.

Specify your password to access this FTP server.

Specify the default FTP directory to save your recordings. Use / to represent the root directory.

Specify whether to enable SSL encryption for the communication between the RealPresence Capture Server system and the FTP server.

Test whether the FTP configurations work.

7 Click OK.

You cannot create two external servers with the same Server type, IP, Port,

Application Name, and Publishing Point Name. This is because the RealPresence

Capture Server system does not allow publishing two streams to the same publish point to avoid overwriting the first stream by the second one.

To configure a template and VRR for use with the IIS server, see To create a VRR for use with an external server:

View the Streaming through External Media Server

You can view media files via supported external media servers.

To view media files:

1 In the browser address line, enter the system’s portal address, https://System IP.

2 Click Log In at the upper right of the screen.

3 To view a live streaming, click Live Streaming and select the desired streaming.

4 To view a streaming on demand, click Archives and select the desired streaming.

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Configure the Server Working with VCS

This chapter demonstrates how to configure RealPresence Capture Server working with Cisco

TelePresence® Video Communication Server (Cisco VCS). The configurations are different for H.323 and

SIP.

●

Configure VCS for H.323 Calling

●

Configure VCS for SIP Calling

Configure VCS for H.323 Calling

For H.323, after you register RealPresence Capture Server to the Cisco VCS, Cisco VCS works as a gatekeeper. you can configure the Cisco VCS and then call a VRR created on RealPresence Capture

Server to start a recording.

To configure VCS for H.323 calling:

1 Create authentication accounts in VCS, such as ff1/1234, ff2/1234….ff6/1234.

2 Register RealPresence Capture Server to VCS. See To register the system to a gatekeeper to make

H.323 calls: for detailed steps.

3 Restart RealPresence Capture Server to apply the changes.

4 Turn on the feature FA TDVC from Telnet.

a Connect RealPresence Capture Server with Telnet, for example, telnet 172.21.124.153.

b Run the following command by typing:

FA TDVC on

c Type Y to restart RealPresence Capture Server.

After reboot, check the VCS, RealPresence Capture Server is registered as a gateway.

5 Register an endpoint to the VCS. For example, register HDX 4000 to the VCS.

Now you can dial from the HDX 4000. The format of the address is E.164+VRR Number. After the call is set up successfully, you can check the RealPresence Capture Server Admin UI.

Configure VCS for SIP Calling

If your network supports SIP, you can use SIP to connect IP calls. Cisco VCS works as a SIP server.

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To configure VCS for SIP calling:

1 Register RealPresence Capture Server to VCS via SIP. See

To configure the SIP settings: for

detailed steps.

2 Restart RealPresence Capture Server to apply the changes.

After reboot, check the VCS, RealPresence Capture Server is registered.

3 Register an endpoint to the VCS via SIP. For example, register HDX 4000 to the VCS.

4 Configure the VCS to enable SIP calling.

a Log in to the Cisco VCS as an administrator.

b Go to VCS Configuration > New zone to create a new zone.

c Configure the zone for your RealPresence Capture Server. Refer to the following table.

VCS Zone Parameters

Parameter

Name

Type

Hop count

H.323

SIP

Transport

Accept proxied registration

Authentication policy

SIP authentication trust mode

Peer 1 address

Zone profile

Mode

Port

Mode

Port

1719

5060

Settings capture_server_zone

Neighbor

TCP

Allow

Do not check credentials

Off

Your RealPresence Capture Server IP address.

Custom

d Create a search rule to route to the zone you created.

The following example assumes that you have the default tandberg recommended rules in place.

Set Search Rule Parameters

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Parameter

Rule name

Description

Priority

Source

Request must be authenticated

Mode

Pattern type

Pattern string

Pattern behavior

Replace string

On successful match

Target

State

Settings captureserverroute

Route for RealPresence Capture Server

Any

Alias pattern match

Regex

(99\d+)@RealPresence Capture Server IP

Note: This string allows you to call only VRRs that start with the number

99, for example, [email protected]. You can change the pattern string according to your situation.

Replace

Stop captureserverzone It points out the zone that you created.

Enabled

Now, you can start a recording by calling a VRR number from any endpoint registered to this Cisco

VCS. For example, if the VRR number is 9912345, you can dial 9912345@RealPresence Capture

Server IP directly to start a recording.

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Appendix A – Regulatory Notices

This appendix introduces the important safeguards and regulatory notices.

Important Safeguards

Read and understand the following instructions before using the system:

● Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use.

● Only use electrical extension cords with a current rating at least equal to that of the system.

● Always disconnect the system from power before cleaning and servicing and when not in use.

● Do not spray liquids directly onto the system when cleaning. Always apply the liquid first to a static free cloth.

● Do not immerse the system in any liquid or place any liquids on it.

● Do not disassemble this system. To reduce the risk of shock and to maintain the warranty on the system, a qualified technician must perform service or repair work.

● Connect this appliance to a grounded outlet.

● Only connect the system to surge protected power outlets.

● Keep ventilation openings free of any obstructions.

● If the system or any accessories are installed in an enclosed space such as a cabinet, ensure that the air temperature in the enclosure does not exceed 40°C (104° F). You may need to provide forced cooling to keep the equipment within its operating temperature range.

● Do not use this product near water.

● Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lighting.

● Only use this product below the altitude of 2000 meters.

● Only for the non-tropical climate conditions for safe use.

● No user serviceable parts are contained within the device.

The device contains a lithium cell. Risk of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacture. Dispose used batteries according to the manufacturer’s instructions.

This equipment is not to be installed in rack units that contain mounting slots at heights more than one meter.

SAVE THESE INSTRUCTIONS.

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Regulatory Notices

USA and Canadian Regulatory Notices

This Class [A] digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe [A] est conforme à la norme NMB-003 du Canada.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, and this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part

15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense

In accordance with part 15 of the FCC rules, the user is cautioned that any changes or modifications not expressly approved by Polycom Inc. could void the user’s authority to operate the equipment.

EU Regulatory Notices

This RealPresence Capture Server system has been marked with the CE mark. This mark indicates compliance with

EEC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from

Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.

この装置は、情報処理装置等電波障害自主規制協議会（ＶＣＣＩ）の基準

るよう要求されることがあります。

声明

此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰。在这种情况下，可能需要用户对其干扰采

取切实可行的措施。

A 급 기기 ( 업무용 정보통신기기 )

이 기기는 업무용으로 전자파적합등록을 한 기기이오니

판매자 또는 사용자는 이 점을 주의 하시기 바라며 , 만약

잘못판매 또는 구입하였을 때에는 가정용으로 교환하시기

바랍니다 .

WARNING

This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Electrical safety advisory

We recommend that you install an AC surge arrestor in the AC outlet to which this device is connected. This action will help to avoid damage to the equipment caused by local lighting strikes and other electrical surges.

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Special Safety Instructions

Follow existing safety instructions and observe all safeguards as directed.

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Appendix B – Console Commands

RealPresence Capture Server supports system debugging by using Console.

Enable Console in Windows

Before you can use Console service to configure your RealPresence Capture Server, you need to configure the application first.

Before you can use Console to configure your system, you need to enable the Console service first. Below is an example on how to enable Console service on Windows 7.0.

To enable Console on Windows 7.0:

1 From your computer, click the Start button. Select Control Panel.

2 Click Turn Windows Features On or Off under the Programs and Features.

3 Scroll down in the dialog box, click the check box next to Console Client.

4 Click OK.

To connect with Console:

1 Click the Start button. Type cmd in the search box.

2 Type Console at the command prompt, followed by the IP address of your RealPresence Capture

Server.

Login

If you have completed all the above configurations and launched Console successfully, press the Enter key.

The login interface appears.

The login interface shows all of the software information and you’ll be prompted to enter the login password.

Enter the login password and press the Enter key.

The factory default login password is polycom (case sensitive).

If you entered a wrong password, you may be required to re-login to the system.

If you entered the right password, you are brought directly to the command setting interface.

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Command Introduction

You can use the following commands.

Help

After logging into the system, you may enter ? or help after the prompt # to show the command prompt information.

• “< > ” indicates an optional parameter

• “{}” indicates a required parameter

• “|” indicates a 1-out-of-N parameter

Exit

Enter exit after the prompt # to exit the command control interface.

# exit

User logged off

Viewing Device Information

Enter show after the prompt # to view the current device information, including the system information, license information, interface information and IP address.

Reboot Device

Type reboot after the prompt # to restart the system. The system will show the prompt message Are you

sure?. Type Y to restart the system, or type N to cancel.

Power off System

Type shutdown after the prompt # to power off the system. The system will show the prompt message Are

you sure?. Type Y to proceed, or type N to cancel.

Reset Password

Type reset password after the prompt # to restore the administrator user password for Web login to the default password (admin).

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The system will show the prompt message Are you sure?. Type Y to proceed, or type N to cancel.

Restore System Configuration

Type reset config after the prompt # to restore the following system configurations to the default value:

● System Config

 IP Setting

 System time

 Recording Setting

 Security setting (Ports and security policy)

 Service Setting

 Signaling Setting

● Admin

 UI Customization (System name and default endpoint menu language)

 Disk Warning

The system will show the prompt message Are you sure?. Type Y to proceed, or type N to cancel.

After resetting the system configuration, the system must be restarted in order for the new settings to take effect.

Check Disk Space Usage

Type df after the prompt # to view the disk space usage of RealPresence Capture Server.

The total, used, and free disk space are shown.

Ping

Enter ping <ip > {-n<count > } {-w<time > } {-l<size > } after the prompt # to check the network connection status.

Parameter ip

-n<count >

-w<time >

-l<size >

Description

IP address of the destination host

Packet sending times, defaulted to 10

Waiting time, defaulted to 1000 ms

Size of the sent packet, defaulted to 32 bytes

[Example] Send the host whose IP address is 172.21.100.111 a Ping packet with the size of 1500 bytes for five times cyclically. The wait time is 1000 ms:

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Network Settings

Enter the following commands after the prompt # to set network configurations:

set {lan1 | lan2} ip dhcp - set the DHCP IP address for LAN 1 or LAN 2.

set {lan1 | lan2} ip static {ip} netmask {mask } gw {gateway} - set the IP address for LAN 1 or LAN 2.

set {lan1 | lan2} speed {auto | 1000 | 100 full | 100 half | 10 full | 10 half} - set the duplex speed for the LAN

1 or LAN2 interface.

Parameter dhcp static

Description

Automatically gets the address information through the DHCP server.

Specifies the static IP address information -

Ip: IP address of the network port mask: subnet mask of the network port gateway: gateway address of the network port

Parameter auto

1000

100 full

100 half

10 full

10 half

Description

Auto negotiation mode

1000Mbps

100Mbps full duplex

100Mbps half duplex

10Mbps full duplex

10Mbps half duplex

[Example 1] Set the IP address of the LAN1 interface to 172.21.103.29, subnet mask to 255.255.255.0, and the gateway address to 172.21.103.254:

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[Example 2] Set the 100M half duplex for the LAN1 interface:

After you set the connection feature or IP address for the LAN interface, the system must be restarted in order for the new settings to take effect.

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