Dell | EMC AX4-5 | Installation guide | Dell EMC AX4-5 Installation guide

EMC AX4-5 Series
Integrated Management Software
Version 02.23.050.5.709
Release Notes
P/N 300-005-724
REV A10
May 11, 2010
These release notes contain supplemental information about EMC®
CLARiiON® AX4-5 (or AX4-5F), AX4-5i, AX4-5SC (or AX4-5FSC),
AX4-5SCi (or AX4-5iSC), AX4-5F8 (or AX4-5FX), AX4-5SCF4 (or
AX4-5FSCX) Integrated Management Software version 02.23.050.5.709.
This document uses the following terms:
- Server refers to a server or host that sends data to or receives data from the
storage system.
- Management station refers to a server or host on the same LAN as the storage
system.
You will start Navisphere® Express in a browser running on a management
station. A management station can also be a server.
Topics include:
Š Revision history.......................................................................................... 2
Š Product description ................................................................................... 3
Š New features and changes........................................................................ 7
Š Environment and system requirements.................................................. 8
Š Fixed problems ......................................................................................... 10
Š Known problems and limitations .......................................................... 31
Š Technical notes ......................................................................................... 39
Š Documentation ......................................................................................... 43
Š Software media, organization, and files ............................................... 45
Š Installation ................................................................................................ 45
Š Troubleshooting and getting help ......................................................... 47
1
Revision history
Revision history
The following table presents the revision history of this document.
2
Revision
Date
Description
A10
5/11/2010
Patch revision for 02.23.050.5.709; see the “New
features and changes” and “Fixed problems”
sections for details.
A09
11/11/2009
Patch revision for 02.23.050.5.707; see the “New
features and changes” and “Fixed problems”
sections for details.
A08
05/07/2009
Clarified VMware product name in the table in the
“Fixed problems” section.
A07
04/17/2009
Patch revision for 02.23.050.5.705; see the “Fixed
problems” section for details.
A06
08/08/2008
New revision 02.23.050.5.703 to include RAID-6
and other features.
A05
05/16/2008
Patch revision for 02.23.050.5.505 to fix issue
195543.
A04
03/21/2008
Patch revision for 02.23.050.5.504 to fix a few
issues.
A03
01/15/2008
Required edits to correct text for Navisphere®
Server Utility for revision 02.23.050.5.004.
A02
01/14/2008
The English version of the online help for the Init
Utility is updated for revision 02.23.050.5.004.
A01
01/07/2008
Initial revision for 02.23.050.5.004
EMC AX4-5 Series Integrated Management Software Release Notes
Product description
Product description
The AX4-5, AX4-5i, AX4-5SC, AX4-5SCi, AX4-5F8, AX4-5SCF4 Integrated
Management Software consists of the storage-system and server
software below.
Storage-system software component
®
®
EMC FLARE Operating Environment,
which includes
- Shared storage control
- EMC Navisphere® Express
- Snapshot management
Version
02.23.050.5.709
Optional software components
Expansion tier enabler
01.01.5.001
Server software component
Navisphere® Storage System Initialization
Utility for Red Hat or SUSE Linux
6.28.x.yy.zzz
Navisphere Storage System Initialization
Utility for Novell NetWare
6.28.x.yy.zzz
Navisphere Storage System Initialization
Utility for Opteron
6.28.x.yy.zzz
Navisphere Storage System Initialization
Utility for Microsoft Windows
6.28.x.yy.zzz
Navisphere Storage System Initialization
Utility for Sun Solaris
6.28.x.yy.zzz
Navisphere Server Utility for AIX
6.28.x.yy.zzz
Navisphere Server Utility for HP-UX
6.28.x.yy.zzz
Navisphere Server Utility for Red Hat or
SUSE Linux
6.28.x.yy.zzz
Navisphere Server Utility for Opteron
6.28.x.yy.zzz
Navisphere Server Utility for Microsoft
Windows
6.28.x.yy.zzz
Navisphere Server Utility for Sun Solaris
6.28.x.yy.zzz
EMC AX4-5 Series Integrated Management Software Release Notes
3
Product description
Storage-system software component
™
EMC SnapView admsnap (AIX)
SnapView admsnap (HP/UX)
SnapView admsnap (Linux)
SnapView admsnap (NetWare)
SnapView admsnap (Solaris)
SnapView admsnap (Win 2003)
SnapView admsnap (Win 2008)
SnapView admsnap (Windows 2000)
EMC PowerPath® for Microsoft Windows
PowerPath for Red Hat or SUSE Linux
Version
See the Admsnap Release Notes for further
details
See the PowerPath release notes on the AX45 support website*
PowerPath for Novell NetWare**
PowerPath for Sun Solaris
PowerPath for AIX
PowerPath for HP-UX
* For information on accessing the AX4-5 support website, refer to the support information that
shipped with your storage system.
** AX4-5SCi and AX4-5i storage systems do not support Novell NetWare operating systems.
Go to the AX4-5 support website to download the latest version of the
software, and to download a localized version of Navisphere Express.
Navisphere Express is available in English, French, German, Simplified
Chinese, Japanese, Korean, Brazilian Portuguese, Spanish, and Italian.
FLARE Operating Environment software
FLARE Operating Environment (OE) software controls the operation of
the AX4-5, AX4-5i, AX4-5F8, AX4-5SCF4, AX4-5SC, and AX4-5SCi diskarray storage systems.
AX4-5SC, AX4-5SCi and AX4-5SCF4 storage systems ship with a
complete copy of FLARE OE software installed on the first and third disk
modules (disk modules 0 and 2). These disk modules store mirrored
copies of the software for the AX4-5SC, AX4-5SCi and AX4-5SCF4
storage processor (SP).
AX4-5, AX4-5i and AX4-5F8 storage systems ship with a complete copy
of FLARE OE software installed on the first four disk modules (disk
modules 0 through 3). Disk modules 0 and 2 store mirrored copies of the
software for SP A, and disks 1 and 3 store mirrored copies of the
software for SP B.
4
EMC AX4-5 Series Integrated Management Software Release Notes
Product description
When you power up the storage system, each SP boots and executes
FLARE OE software.
Shared storage control
Shared storage control software allows only the server(s) assigned to a
virtual disk to access the virtual disk.
Navisphere Express
EMC Navisphere Express is a storage-system-based management utility
for configuring and managing AX4-5 series storage systems. This
software provides the following functionality:
Š
Storage configuration and allocation
Š
Event management
Each AX4-5SC, AX4-5SCi, AX4-5F8, AX4-5SCF4, AX4-5, and AX4-5i
storage system ships from the factory with Navisphere Express installed.
Snapshot management software
The snapshot management software is a storage-system-based software
application that lets you create a point-in-time copy — a snapshot — of a
virtual disk; that is, you determine when the snapshot starts. A
secondary server can then access and use the snapshot for backup
purposes or as a base for temporary operations on the copy of the
production data without changing the source data on the virtual disk.
Before you can start a snapshot, you must allocate the required snapshot
disk resources. When the allocation completes, the state of the snapshot
transitions to Ready, which means you can start the snapshot on the
source server and then access the snapshot on the secondary server.
When you no longer require the snapshot's data, you can remove access
to the snapshot. Only after you do this can you stop the snapshot. When
you stop a snapshot, the point-in-time copy ends and the snapshot disk
resources are freed for other snapshots to use. If you do not want to start
another snapshot for this source virtual disk, you can destroy the
snapshot. Destroying the snapshot frees and de-allocates the snapshot
disk resources that were allocated when you prepared the snapshot.
Each AX4-5SC, AX4-5SCi, AX4-5F8, AX4-5SCF4, AX4-5, and AX4-5i
storage system ships from the factory with snapshot management
software installed.
EMC AX4-5 Series Integrated Management Software Release Notes
5
Product description
Navisphere Storage System Initialization Utility
The EMC Navisphere Storage System Initialization Utility runs on your
management station or attached server. It discovers uninitialized AX4-5
series storage systems, lets you assign IP addresses to the SPs on the
same subnet, assign IPs to iSCSI ports for AX4-5i and AX4-5SCI storage
systems, and set up security for these storage systems.
The Navisphere Storage System Initialization Utility ships on the AX4
Series Server Support CD that is supplied with the storage system.
For NetWare hosts, initialization from a Windows Storage System
Initialization Utility is required and is documented on the CLARiiON
Server Support Products for Windows Servers Installation Guide
(P/N 300–002–038).
Navisphere Server Utility
See the Host Agent/CLI & Utilities Release Notes (300-007-053).
Admsnap
The Admsnap program runs on host systems and lets you start, activate,
deactivate, and stop snapshots of virtual disks.
The Admsnap utility is an executable program that you can run
interactively or with a script.
For all Microsoft Windows and UNIX platforms, flush cached data from
the production host before you start a snapshot of a virtual disk. Failure
to do this may result in an inconsistent or unusable point-in-time copy.
See the Admsnap Release Notes (P/N 300-007-061) for further details.
PowerPath software
PowerPath path management software manages the paths between
Windows, Linux, NetWare, AIX, HP-UX or Solaris server and virtual
disks in the storage system. It transfers I/O to a working path if one path
fails and provides load balancing to distribute I/O load equally among
paths.
The PowerPath software ships on the PowerPath CDs that are supplied
with the storage system. Always check the AX4-5 support website for the
latest version of PowerPath.
6
EMC AX4-5 Series Integrated Management Software Release Notes
New features and changes
New features and changes
Š
Increased support for Fibre Channel I/O
FLARE version 02.23.050.5.707 adds support for AX4-5F8 and
AX4-5SCF4, which provide four Fibre Channel ports per storage
processor.
If you are managing an AX4-5F8 or AX4-5SCF4 storage system, host
initiator records will be propagated to all ports on storage processor
A and storage processor B. Ports A-0, A-1, B-0, and B-1 will be listed
as Fibre while ports A-2, A-3, B-2, and B-3 will be listed as AUX, but
are just standard fibre ports.
AX4-5SCF4 to AX4-5F8 upgrades are supported. See the “Single-SP
to dual-SP upgrades” section under “Technical notes” for
information on this procedure.
Š
RAID 6
FLARE version 02.23.050.5.7xx supports this new RAID type.
Š
SecureCLI commands:
The security and domain commands are supported for AX4-5
storage systems managed with Navisphere Express. See the
Navisphere Command Line Interface Reference Guide (P/N 300-003-628)
for details.
The getsnifffer command is supported for AX4-5 storage systems
managed with Navisphere Manager. See Navisphere Command Line
Interface Reference Guide (P/N 300-003-628) for details.
Š
Generic drive capacity support
This is also called auto drive recognition. This new feature allows
FLARE to automatically recognize a CLARiiON approved drive with
new capacity. It facilitates the future drives with unknown larger
capacity to be recognized on any shipping storage system.
Š
SAS drive support in all configurations
The standard configuration for AX4-5 storage systems was SATA
only; for this version the standard configuration includes SAS drives.
The expansion enabler is no longer required to support SAS drives.
EMC AX4-5 Series Integrated Management Software Release Notes
7
Environment and system requirements
Environment and system requirements
This section identifies the minimum environment and system
requirements necessary for the AX4-5SC, AX4-5SCi, AX4-5F8,
AX4-5SCF4 , AX4-5, and AX4-5i Integrated Management Software
components.
Storage-system type
Minimum hardware requirements
AX4-5SC, AX4-5SCi or AX4-5SCF4
• 1 SP
• 1 power supply
• SATA drives only, in one enclosure
• Minimum 4 drives.
AX4-5, AX4-5i or AX4-5F8
• 2 SPs
• 2 power supplies
• 1 SPS for write caching
• SAS (with expansion) or SATA drives.
Navisphere Express requirements
The minimum server requirements for Navisphere Express are:
Š
A management station with a minimum of one 500 MHz CPU, with
256 MB of RAM. EMC recommends using a 1 GHz CPU, with 512
MB of RAM.
Š
Internet Explorer 6.0 or later, or Firefox 1.0 or later.
Š
A TCP/IP network connection from the management station to each
storage processor (SP) in the storage system.
Š
Minimum screen resolution of 1024 x 768 and 256 colors with small
fonts.
Viewing Navisphere Express through a browser is supported on
management stations running any of the following systems:
8
Š
Windows XP server
Š
Windows 2000 server
Š
Windows Server 2003 server
Š
Windows Vista
Š
Red Hat Linux server
Š
SUSE Linux server
Š
NetWare client
EMC AX4-5 Series Integrated Management Software Release Notes
Environment and system requirements
Š
Solaris client
Š
AIX client
Š
HP-UX client
For a listing of the currently supported versions of these operating
systems, refer to Supported Configurations in the “Technical
descriptions” section on the AX4-5 support website.
PowerPath requirements
For PowerPath requirements, refer to the PowerPath release notes on the
AX4-5 support website.
EMC AX4-5 Series Integrated Management Software Release Notes
9
Fixed problems
Fixed problems
This section identifies issues fixed with this version or recent previous
versions.
Visit the EMC Powerlink® Issue Tracker website at
http://Powerlink.EMC.com for the most recent updates and information
on previous FLARE versions.
Problems fixed in version 02.23.050.5.709
10
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
FLARE Operating
Environment
Repeated checksum errors
from a drive can lead to
indeterminate drive behavior.
29232574/224690
29816722/228038
Frequency of occurrence:
Rarely under a specific set of
circumstances.
Severity:
Critical
Repeated checksum errors
from a drive can lead to
indeterminate drive
behavior.
KnowledgeBase ID:
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
FLARE Operating
Environment
Media errors may be incorrectly
reported as checksum errors.
32145854/242478
Frequency of occurrence:
Always under a specific set of
circumstances.
Severity:
Medium
Media errors are
incorrectly reported as
more severe checksum
errors on SATA drives.
KnowledgeBase ID:
emc220637
None
EMC AX4-5 Series Integrated Management Software Release Notes
Solution (or
workaround)
Fixed in code.
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
Fixed in version:
02.23.050.5.709
Fixed in code.
Exists in versions:
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
Fixed in version:
02.23.050.5.709
Fixed problems
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
FLARE Operating
Environment
Standby power supply (SPS)
cabling status can be
incorrectly marked as faulted if
an SPS transitions to batteryon-line while being tested.
240286
Frequency of occurrence:
Always under a rare set of
circumstances
Severity:
Low
Standby power supply
(SPS) cabling status can
be incorrectly marked as
faulted if an SPS
transitions to battery-online while being tested.
KnowledgeBase ID:
FLARE Operating
Environment
If a hot spare drive fails after it
has been swapped in for a
failed drive in a RAID group, it
may not be swapped out.
32476378/245009
Frequency of occurrence:
Always under a rare set of
circumstances.
Severity:
Medium
If a hot spare drive fails
after it has been swapped
in for a failed drive in a
RAID group, it may not be
swapped out. Rebuilds will
not resume if the hot spare
is replaced, or if the
original failed drive in the
RAID group is replaced.
This happens when a
RAID group expansion or
defragmentation operation
had previously been
performed on the RAID
group with the failed drive.
KnowledgeBase ID:
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
None
Solution (or
workaround)
Fixed in code.
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
Fixed in version:
02.23.050.5.709
Fixed in code.
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
Fixed in version:
02.23.050.5.709
None
EMC AX4-5 Series Integrated Management Software Release Notes
11
Fixed problems
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
FLARE Operating
Environment
When one storage processor is
rebooting while LUNs are being
trespassed to the peer storage
processor, the peer storage
processor may bugcheck
(0x008000f1) if a trespassing
LUN becomes unowned or
degraded.
29262488/228527
Frequency of occurrence:
Infrequently under a specific set
of circumstances
Severity:
Critical
When one storage
processor is rebooting
while LUNs are being
trespassed to the peer
storage processor, the
peer storage processor
may bugcheck
(0x008000f1) if a
trespassing LUN becomes
unowned or degraded.
KnowledgeBase ID:
FLARE Operating
Environment
A single storage processor
bugcheck (0xe117b264) may
occur when a host aborts an I/O
request.
31780348/240291
Frequency of occurrence:
Rarely under a specific set of
circumstances.
Severity:
Medium
A single storage processor
bugcheck (0xe117b264)
may occur when a host
aborts an I/O request at
the same time as the
storage processor is
processing prior host
aborts.
KnowledgeBase ID:
FLARE Operating
Environment
Storage processor bugchecks
(0x03107000) may occur on an
iSCSI-connected storage
system.
33228712/250252
33269046/250643
Frequency of occurrence:
Rarely under a rare set of
circumstances
Severity:
Critical
Storage processor
bugchecks (0x03107000)
may occur on an iSCSIconnected storage system
due to a problem with the
iSCSI hardware.
KnowledgeBase ID:
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
12
Solution (or
workaround)
Fixed in code.
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
Fixed in version:
02.23.050.5.709
None
None
None
EMC AX4-5 Series Integrated Management Software Release Notes
Fixed in code.
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
Fixed in version:
02.23.050.5.709
Fixed in code.
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
Fixed in version:
02.23.050.5.709
Fixed problems
Solution (or
workaround)
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
FLARE Operating
Environment
Storage processor bugchecks
(0x0000007e) may occur if a
host sends commands to a
non-existent LUN.
33767086 /355858
33930452/357465
33026284/248994
Frequency of occurrence:
Likely under a specific set of
circumstances
Severity:
Critical
Storage processor
bugchecks (0x0000007e)
may occur if a host sends
commands to a nonexistent LUN.
KnowledgeBase ID:
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
Secure CLI
The getall –hba command
does not display all initiator
records.
240538
Frequency of occurrence:
Always under a specific set of
circumstances.
Severity:
Low
The getall –hba command
should display the
information displayed by
the port –list –all
command.
KnowledgeBase ID:
None
Fixed in code.
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
Fixed in version:
02.23.050.5.709
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
Navisphere Express
Navisphere Manager
Secure CLI
An upgrade to the OpenSSL
library is required.
352047
Frequency of occurrence:
Rarely under a specific set of
circumstances.
Severity:
Low
OpenSSL was upgraded to
version 0.9.8m.
KnowledgeBase ID:
None
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
Fixed in version:
02.23.050.5.709
None
Fixed in code.
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
Fixed in version:
02.23.050.5.709
EMC AX4-5 Series Integrated Management Software Release Notes
13
Fixed problems
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
Navisphere Manager
On the Setup Page the Restart
Managament Server option is
not audit logged correctly.
354654
Frequency of occurrence:
Always.
Severity:
Low
The username should be
included in the audit log
entry.
KnowledgeBase ID:
None
Solution (or
workaround)
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
Fixed in version:
02.23.050.5.709
Problems fixed in version 02.23.050.5.707
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
Navisphere Express
Migrating a 2 TB or larger LUN
will result in data being lost.
29648814 / 228890
Frequency of occurrence:
Always under a specific set of
circumstances.
Severity:
High
Migrating a 2 TB or larger
LUN will result in data
being lost. A
miscalculation was
causing the destination
LUN to be bound too
small.
KnowledgeBase ID:
Secure CLI
The setsniffer and getsniffer
commands are not available for
the AX platforms.
228144
Frequency of occurrence:
Always.
Severity:
Low
The setsniffer and
getsniffer commands are
not available for the AX
platforms.
KnowledgeBase ID:
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
14
emc213417
None
EMC AX4-5 Series Integrated Management Software Release Notes
Solution (or
workaround)
Fixed in code.
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
Fixed in version:
02.23.050.5.707
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
Fixed in version:
02.23.050.5.707
Fixed problems
Solution (or
workaround)
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
Navisphere Express
Secure CLI
SP I/O module details show as
N/A.
28948480 / 223876
Frequency of occurrence:
Rarely under a specific set of
circumstances.
Severity:
Low
SP I/O module details
show as N/A.
KnowledgeBase ID:
None
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
Fixed in version:
02.23.050.5.707
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
FLARE Operating
Environment
A single storage processor
bugcheck (0x008000f1) may
occur if a hot spare LUN is
unbound immediately after it is
bound.
25085264/206245
Frequency of occurrence:
Likely under a specific event.
Severity:
Medium
A single storage processor
bugcheck (0x008000f1)
will occur if a hot spare
LUN is bound, then
unbound before it
becomes assigned.
KnowledgeBase ID:
None
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
Fixed in version:
02.23.050.5.707
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
FLARE Operating
Environment
Storage processor bugchecks
(0x05900000) may occur when
a Background Verify on a LUN
is stopped because the LUN is
trespassed.
29039264/223731
Frequency of occurrence:
Rarely under a rare set of
circumstances.
Severity:
Critical
Storage processor
bugchecks (0x05900000)
may occur when a
Background Verify on a
LUN is stopped because
the LUN is trespassed
while I/O is outstanding
and correctable disk errors
are being processed.
KnowledgeBase ID:
None
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
Fixed in version:
02.23.050.5.707
EMC AX4-5 Series Integrated Management Software Release Notes
15
Fixed problems
16
Solution (or
workaround)
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
FLARE Operating
Environment
When a zone configuration is
disabled, storage systems
affected by the zone change
may experience storage
processor bugchecks
(0x01901057, 0x000000d1).
28121930/219399
Frequency of occurrence:
Rarely under a rare set of
circumstances.
Severity:
Critical
When a zone configuration
is disabled, storage
systems affected by the
zone change may
experience storage
processor bugchecks
(0x01901057,
0x000000d1).
KnowledgeBase ID:
None
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
Fixed in version:
02.23.050.5.707
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
FLARE Operating
Environment
Following a change to its World
Wide Name (WWN) seed, a
storage system may experience
repeated storage processor
bugchecks (0x0000007E).
29307940/225249
Frequency of occurrence:
Always under a rare set of
circumstances.
Severity:
Critical
Following a change to the
World Wide Name (WWN)
seed, a storage system
may experience repeated
storage processor
bugchecks if one of the
storage processors
reboots for any reason
before the change is fully
processed, (0x0000007E).
KnowledgeBase ID:
None
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
Fixed in version:
02.23.050.5.707
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
FLARE Operating
Environment
While a storage processor is
rebooting, a single storage
processor bugcheck
(0x030n2017) may occur.
30368840/232306
Frequency of occurrence:
Rarely under a specific set of
circumstances
Severity:
Medium
On an iSCSI connected
storage system, a single
storage processor
bugcheck (0x030n2017)
may occur if the host
aborts an I/O while a
storage processor is
rebooting.
KnowledgeBase ID:
None
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
Fixed in version:
02.23.050.5.707
EMC AX4-5 Series Integrated Management Software Release Notes
Fixed problems
Solution (or
workaround)
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
FLARE Operating
Environment
When several fabric state
changes occur very closely
together, a single storage
processor bugcheck
(0x01944108) may occur.
29979658/228960
Frequency of occurrence:
Likely under a rare set of
circumstances.
Severity:
Medium
When several fabric state
changes occur very closely
together, a single storage
processor bugcheck
(0x01944108) may occur.
KnowledgeBase ID:
None
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
Fixed in version:
02.23.050.5.707
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
FLARE Operating
Environment
A single storage processor
bugcheck (0x03100018) may
happen on an iSCSI storage
system.
29043112 /223764
30803072/233986
Frequency of occurrence:
Rarely under a rare set of
circumstances.
Severity:
Medium
A single storage processor
bugcheck (0x03100018)
may happen on an iSCSI
storage system when an
iSCSI transaction appears
to be hung.
KnowledgeBase ID:
None
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
Fixed in version:
02.23.050.5.707
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
FLARE Operating
Environment
While one storage processor is
rebooting, the peer storage
processor may reset its frontend ports under a heavy load.
29853762/228159
30597240/232891
29997286/229220
30830536/234251
31187030/236125
Frequency of occurrence:
Likely under a rare set of
circumstances
Severity:
Critical
While one storage
processor is rebooting, the
peer storage processor
may reset its front-end
ports under a heavy load.
KnowledgeBase ID:
None
Fixed in code
Exists in version:
02.23.050.5.705
Fixed in version:
02.23.050.5.707
EMC AX4-5 Series Integrated Management Software Release Notes
17
Fixed problems
Solution (or
workaround)
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
FLARE Operating
Environment
An enclosure may be reported
as faulted after an LCC is
replaced.
231405
Frequency of occurrence:
Rarely under a specific set of
circumstances.
Severity:
Medium
An enclosure may be
reported as faulted after an
LCC is replaced.
KnowledgeBase ID:
None
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
Fixed in version:
02.23.050.5.707
AX4-5i
AX4-5SCi
FLARE Operating
Environment
On an AX4-5i or AX4-5SCi,
storage processor bugchecks
(0x000000D1) may occur when
a host accesses a LUN.
31485584/238188
Frequency of occurrence:
Always under a rare set of
circumstances.
Severity:
Critical
On an AX4-5i or AX45SCi, storage processor
bugchecks (0x000000D1)
will occur if a host uses an
unsupported address
method to access a LUN.
KnowledgeBase ID:
None
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
Fixed in version:
02.23.050.5.707
Problems fixed in version 02.23.050.5.705
18
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
FLARE Operating
Environment
A single storage processor
bugcheck (0x008000f1) may
occur when a hot spare is
swapped in.
23569238/200490
Frequency of occurrence:
Rarely under a specific set of
circumstances.
Severity:
Medium
A single storage processor
bugcheck (0x008000f1)
may occur when a hot
spare is swapped in for a
drive, if a trespass is in
progress for one of the
LUNs on that drive.
KnowledgeBase ID:
None
EMC AX4-5 Series Integrated Management Software Release Notes
Solution (or
workaround)
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
Fixed in version:
02.23.050.5.705
Fixed problems
Platforms
Brief description
Symptom details
AX4-5SC
AX4-5SCi
FLARE Operating
Environment
Storage processor bugchecks
(0x00000041) may occur during
I/O processing on an AX4-5SC
or AX4-5SCi storage system.
25721564/209421
Frequency of occurrence:
Rarely under a rare set of
circumstances.
Severity:
Critical
Storage processor
bugchecks (0x00000041)
may occur during I/O
processing on an
AX4-5SC or AX4-5SCi
storage system.
KnowledgeBase ID:
FLARE Operating
Environment
A single storage processor
bugcheck (0x04000011) may
occur while I/O is processing.
23428208/198386
Frequency of occurrence:
Rarely under a specific set of
circumstances
Severity:
Medium
A single storage processor
bugcheck (0x04000011)
may occur while I/O is
processing if a back-end
error occurs that results in
a drive being powered
down.
KnowledgeBase ID:
FLARE Operating
Environment
System performance is
degraded while LUN migration
or LUN expansion operations
are running.
25835368/209962
Frequency of occurrence:
Always during a specific event
Severity:
Medium
System performance is
degraded while LUN
migration or LUN
expansion operations are
running.
KnowledgeBase ID:
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
None
None
None
Solution (or
workaround)
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
Fixed in version:
02.23.050.5.705
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
Fixed in version:
02.23.050.5.705
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
Fixed in version:
02.23.050.5.705
EMC AX4-5 Series Integrated Management Software Release Notes
19
Fixed problems
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
FLARE Operating
Environment
Making a LUN snapshot
available to a host system while
there is a LUN migration in
process on the storage system
may result in storage processor
bugchecks (0xe117b264).
21208350/191115
Frequency of occurrence:
Always under a rare set of
circumstances
Severity:
Medium
Making a LUN snapshot
available to a host system
(using the host-based
admsnap activate
command) while there is a
LUN migration in process
on the storage system will
result in a single bugcheck
(0xe117b264) on the
storage processor that
owns the LUN being
migrated. If the LUN has
auto-assignment enabled,
the peer storage processor
may reboot with the same
bugcheck.
KnowledgeBase ID:
Solution (or
workaround)
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
Fixed in version:
02.23.050.5.705
None
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
20
FLARE Operating
Environment
When several fabric state
changes occur very closely
together, one of various single
storage processor bugchecks
may occur.
26244824/211800
Frequency of occurrence:
Likely under a rare set of
circumstances.
Severity:
Medium
When several fabric state
changes occur very closely
together, one of various
single storage processor
bugchecks (including but
not limited to 0x000000c2,
0x000000c5, or
0x00000044) may occur.
KnowledgeBase ID:
FLARE Operating
Environment
Single or multiple SATA drives
may drop out when an
enclosure experiences a power
cycle or glitch.
202516, 201305
Frequency of occurrence:
High under a specific set of
circumstances
Severity:
Medium
During I/O load, single or
multiple drives may drop
out when an enclosure has
a power cycle or glitch
because the SAS
controller may fail to
properly initialize a SATA
drive in a SAS topology.
KnowledgeBase ID:
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
Fixed in version:
02.23.050.5.705
None
None
EMC AX4-5 Series Integrated Management Software Release Notes
Fixed in code
Exists in version:
02.23.050.5.703
Fixed in version:
02.23.050.5.705
Fixed problems
Solution (or
workaround)
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
FLARE Operating
Environment
Hosts attempting to boot their
operating system over iSCSI
from the storage system may
fail.
213662
Frequency of occurrence:
Likely under a rare set of
circumstances.
Severity:
Critical
Hosts attempting to boot
their operating system
over iSCSI from the
storage system may fail
due to too many login
sessions.
KnowledgeBase ID:
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
FLARE Operating
Environment
Single-SP panic occurs when
I/O is running if write-aside
value is set low.
184973
Frequency of occurrence:
Rarely under a specific set of
circumstances
Severity:
Medium
Single-SP panic occurs
when I/O is running if the
write-aside value is set
below the default value
and trespassing is
occurring.
KnowledgeBase ID:
None
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
Fixed in version:
02.23.050.5.705
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
FLARE Operating
Environment
A single storage processor
bugcheck (0x00000001) may
occur.
25455418/208005
Frequency of occurrence:
Rarely under a rare set of
circumstances.
Severity:
Medium
A single storage processor
bugcheck (0x00000001)
may occur after several
months of uptime.
KnowledgeBase ID:
None
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
Fixed in version:
02.23.050.5.705
None
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
Fixed in version:
02.23.050.5.705
EMC AX4-5 Series Integrated Management Software Release Notes
21
Fixed problems
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
FLARE Operating
Environment
During power maintenance both
storage processors may reboot.
25051866/206590
Frequency of occurrence:
Likely under a specific set of
circumstances.
Severity: Critical
During power maintenance
affecting a switch or host
and one-side of a storage
system, in rare cases, the
host I/O to the failed side
may become stuck. This
will result in one storage
processor rebooting and
the peer storage processor
experiencing a bugcheck
(0x e1318019).
KnowledgeBase ID:
Solution (or
workaround)
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
Fixed in version:
02.23.050.5.705
None
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
22
FLARE Operating
Environment
A single storage processor
bugcheck (0x00000000) may
occur during a LUN migration or
metaLUN usage.
25847624/ 210541
27660574/ 217216
27601668/ 217901
Frequency of occurrence:
Likely under a rare set of
circumstances.
Severity:
Medium
The metaLUN and
migration drivers can
receive an unexpected
internal request which they
mishandle, resulting in a
single storage processor
bugcheck (0x00000000).
KnowledgeBase ID:
FLARE Operating
Environment
Storage processors fail to boot
following drive replacement.
216326
Frequency of occurrence:
Always under a rare set of
circumstances.
Severity:
Critical
If the database drives are
used for user LUNs, and
one or more of these
drives are replaced while
the storage processors are
powered down, the
storage processors may
fail to boot fully when
powered back on.
KnowledgeBase ID:
None
emc211731
EMC AX4-5 Series Integrated Management Software Release Notes
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
Fixed in version:
02.23.050.5.705
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
Fixed in version:
02.23.050.5.705
Fixed problems
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
FLARE Operating
Environment
The storage system may
experience degraded
performance when running
VMware vSphere 4.0.
218213
Frequency of occurrence:
Likely under a specific set of
circumstances.
Severity:
Medium
The storage system may
experience degraded
performance when using
the VMware FT feature in
VMware vSphere 4.
KnowledgeBase ID:
FLARE Operating
Environment
After expanding a RAID 1/0
RAID group, access to all LUNs
in the RAID group was lost.
28705854/222224
Frequency of occurrence:
Always under a specific set of
circumstances.
Severity:
Critical
When expanding a RAID
1/0 RAID group, if the first
LUN to be expanded is
less than 3.5 MB, the
capacity of the LUN is
calculated incorrectly
causing the remaining
LUNs in the RAID group to
be written over.
KnowledgeBase ID:
Navisphere Express
Virtual disks that were created
with names that do not include
spaces will fail.
24546174 / 204199
Frequency of occurrence:
Always under a specific set of
circumstances.
Severity:
Low
Virtual disks that were
created with names that do
not include spaces will fail.
KnowledgeBase ID:
None
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
None
Solution (or
workaround)
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
Fixed in version:
02.23.050.5.705
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
Fixed in version:
02.23.050.5.705
emc210383
Always include a
space in the virtual
disk name.
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
Fixed in version:
02.23.050.5.705
EMC AX4-5 Series Integrated Management Software Release Notes
23
Fixed problems
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
Navisphere Express
Navisphere Express fails to
load and displays The
Navisphere Express fails
to load and displays The
Shared Storage
Control Enabler is
not installed on the
storage system although
it is installed.
26024916 / 210915
25473468 / 208845
Frequency of occurrence:
Rarely under a specific set of
circumstances.
Severity:
High
24
Shared Storage
Control Enabler
is not installed
on the storage
system although it is
installed.
KnowledgeBase ID:
None
Solution (or
workaround)
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
Fixed in version:
02.23.050.5.705
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
Navisphere Express
A single SP panic with
bugcheck code (0xe1158018)
occurs.
204907
Frequency of occurrence:
Rarely under a specific set of
circumstances.
Severity:
Medium
A single SP panic with
bugcheck code
(0xe1158018) occurs.
KnowledgeBase ID:
None
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
Fixed in version:
02.23.050.5.705
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
Navisphere Express
Navisphere Express incorrectly
shows drives within an
enclosure as empty.
202958
Frequency of occurrence:
Rarely under a specific set of
circumstances.
Severity:
Low
Navisphere Express
incorrectly shows drives
within an enclosure as
empty.
KnowledgeBase ID:
None
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
Fixed in version:
02.23.050.5.705
EMC AX4-5 Series Integrated Management Software Release Notes
Fixed problems
Solution (or
workaround)
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
Navisphere Express
Continuous calls to getlog will
slowly start to degrade
management performance.
216483
Frequency of occurrence:
Rarely under a specific set of
circumstances.
Severity:
Low
Continuous calls to getlog
will slowly start to degrade
management performance.
This is done anytime
diagnostic files are
created.
KnowledgeBase ID:
None
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
Fixed in version:
02.23.050.5.705
AX4-5i
AX4-5SCi
Navisphere Express
A memory leak will eventually
cause Navisphere to restart.
220481
Frequency of occurrence:
Always under a specific set of
circumstances.
Severity:
Low
A memory leak will
eventually cause
Navisphere to restart.
KnowledgeBase ID:
None
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
Fixed in version:
02.23.050.5.705
Problems fixed in version 02.23.050.5.703
Platforms
Brief description
Symptom details
AX4-5i
AX4-5SCi
FLARE Operating
Environment
An SP becomes unmanageable
to clients on remote subnets.
This condition can be triggered
by periodic loss of connectivity
to the management port’s
gateway.
181359
Frequency of occurrence:
Rarely under a specific set of
circumstances
Severity:
Medium
When the ports on the
switch associated with the
iSCSI storage system are
disabled, an iSCSI SP
becomes unmanageable.
Otherwise, the storage
system functions normally.
Solution (or
workaround)
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
Fixed in version:
02.23.050.5.703
EMC AX4-5 Series Integrated Management Software Release Notes
25
Fixed problems
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
Navisphere Express
A Solaris PowerPath device is
displayed in Navisphere
Express with the native device
name.
182773
Frequency of occurrence:
Always under a specific set of
circumstances.
Severity:
Medium
The PowerPath device
name is not displayed until
the device is mounted on
Solaris. This happens only
in the user interface; The
Naviserverutilcli displays
the device name properly.
Solution (or
workaround)
The PowerPath device
name is now properly
displayed in
Navisphere Express.
Exists in version:
02.23.050.5.504
Fixed in version:
02.23.050.5.703
Problems fixed in version 02.23.050.5.505
Platforms
Brief description
Symptom details
AX4-5i
AX4-5SCi
FLARE Operating
Environment
An AX4-5 iSCSI storage system
may experience SP reboots
when running multi-threaded
large block read I/O.
195543
Frequency of occurrence:
Likely under a specific set of
circumstances.
Severity:
Critical
An AX4-5 iSCSI storage
system may experience
SP reboots when running
multi-threaded large block
read I/O. The unique
signature “-R- Data Buffer
RAM Parity Error Bus” can
be found in the navi_getlog
file in SPcollects. The
problem can be seen
within 15-20 minutes of
starting the I/O load, but
there is considerable
variation.
Knowledgebase solution:
emc184908
26
EMC AX4-5 Series Integrated Management Software Release Notes
Solution (or
workaround)
Fixed in code
Exists in versions:
02.23.050.5.004
02.23.050.5.504
Fixed in version:
02.23.050.5.505
Fixed problems
Problems fixed in version 02.23.050.5.504
Solution (or
workaround)
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
FLARE Operating
Environment
RAID 3 LUNs greater than 2 TB
are not supported.
184510
Severity:
Low
Frequency of occurrence:
Always
This version of software
does not support RAID 3
LUNs greater than 2 TB.
RAID 3 LUNs greater
than 2 TB are now
supported.
Exists in version:
02.23.050.5.004
Fixed in version:
02.23.050.5.504
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
FLARE Operating
Environment
SP panic and potential data
loss can occur on RAID 3 LUNs
larger than 2 TB.
184510
Frequency of occurrence:
Likely under a specific set of
circumstances
Severity:
Critical
Selecting max for LUN
size in Navisphere allows
creation of LUNs greater
than 2 TB (which are not
supported on RAID 3 in
this version). On RAID 3
LUNs that are greater than
2 TB, it is possible for the
LUN to get into a state
where reads to a specific
LBA cause an SP panic.
RAID 3 LUNs greater
than 2 TB are now
supported.
Exists in version:
02.23.050.5.004
Fixed in version:
02.23.050.5.504
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
FLARE Operating
Environment
Media errors on SATA drives
may result in longer than
expected system recovery time.
This will impact host/system
response time to certain
requests when media errors are
occurring on ATA drives.
166596
Frequency of occurrence:
Rarely during a specific event
Severity:
Medium
The internal error recovery
timeout values for SATA
drives are not set to the
desired values. This will
result in longer than
desired timeouts on ATA
drives. This will impact
host/system response time
to certain requests when
media errors are occurring
on ATA drives.
Fixed in code
Exists in version:
02.23.050.5.004
Fixed in version:
02.23.050.5.504
EMC AX4-5 Series Integrated Management Software Release Notes
27
Fixed problems
28
Solution (or
workaround)
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
FLARE Operating
Environment
Cache is not enabled after SPS
misconfiguration is corrected.
184205
Frequency of occurrence:
Always under a specific set of
circumstances.
Severity:
Low
During initial system setup,
if the SPS cabling is
misconfigured, an alert
occurs and cache is not
enabled. Once the system
is in this state, correctly
configuring the cabling will
not automatically enable
cache. Forcing the SPS
test to run (by unplugging
and then re-inserting the
SPS serial cable) clears
the fault and enables the
cache.
The cache will
automatically reenable once the
cabling is correctly
configured.
Exists in version:
02.23.050.5.004
Fixed in version:
02.23.050.5.504
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
FLARE Operating
Environment
Data loss on power loss occurs
due to misconfigured SPS
cables.
184205
Frequency of occurrence:
Always under a specific set of
circumstances.
Severity:
Critical
Moving the SPS cables on
an operational system may
cause misconfiguration.
The misconfigured state is
not detected and the
cache is left enabled,
rendering the system
vulnerable in the event of a
power loss.
Misconfigured SPS
cables are
automatically detected
and the cache is
disabled.
Exists in version:
02.23.050.5.004
Fixed in version:
02.23.050.5.504
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
FLARE Operating
Environment
If the SPS test time is set 5-10
minutes before the current time,
the SPS test will start shortly
thereafter rather than waiting
for the correct time.
182525
Frequency of occurrence:
Always under a specific set of
circumstances
Severity:
Medium
When the SPS test time is
set to 5-10 minutes before
the current system time, it
is expected that the SPS
test would not start right
away. Instead, the SPS
test starts running shortly
thereafter. Since the SPS
test disables write caching,
it is possible that there will
be an unscheduled
decrease in system
performance while the test
runs.
Fixed in code
Exists in version:
02.23.050.5.004
Fixed in version:
02.23.050.5.504
EMC AX4-5 Series Integrated Management Software Release Notes
Fixed problems
Solution (or
workaround)
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
FLARE Operating
Environment
A Navisphere Express alert is
not cleared after an SPS
misconfiguration is corrected.
184205
Frequency of occurrence:
Always under a specific set of
circumstances.
Severity:
Low
After correcting an SPS
cabling misconfiguration,
the Navisphere Express
alert persists until the next
time the SPS is tested.
Navisphere Express
now shows the proper
state of the SPS
configuration.
Exists in version:
02.23.050.5.004
Fixed in version:
02.23.050.5.504
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
FLARE Operating
Environment
When a disk fails and is in the
process of rebuilding to a hot
spare, if the original (failed) disk
is replaced and starts to power
up, it will remain in a powerup
state until the rebuild to the hot
spare completes.
184167
Frequency of occurrence:
Always
Severity:
Medium
When a disk fails and is in
the process of rebuilding to
a hot spare, if the original
(failed) disk is replaced
and starts to power up, it
will remain in a powerup
state until the rebuild to the
hot spare completes.
The equalize will begin
from the hot spare to the
replaced disk as soon as
the rebuild is complete,
and the hot spare swapout will occur as expected.
Re-inserting a failed
drive while the RAID
group is rebuilding to
the hot spare will now
result in immediate
swap-out of the hot
spare.
Exists in version:
02.23.050.5.004
Fixed in version:
02.23.050.5.504
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
FLARE Operating
Environment
The software indicates a drive
failure when there is a single
connection failure between an
LCC and a drive, even if the
LCC is the faulted component.
182470
Frequency of occurrence:
Rarely under a specific set of
circumstances
Severity:
Medium
The Navisphere user
interface incorrectly
indicates a drive failure
when a single connection
failure between an LCC
and a drive occurs. It is
possible that the actual
faulted component is the
LCC and replacing the
drive does not clear the
alert. This problem is
limited to the first failure
within a RAID group.
The user interface now
properly differentiates
between drive and
LCC failures.
Exists in version:
02.23.050.5.004
Fixed in version:
02.23.050.5.504
EMC AX4-5 Series Integrated Management Software Release Notes
29
Fixed problems
30
Platforms
Brief description
Symptom details
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
Navisphere Express
Manual registration of an
initiator record with the same
name but different case of a
name already registered
automatically results in a
Navisphere Express error: An
unknown error has
occurred while
displaying the page.
183839
Frequency of occurrence:
Always under a specific set of
circumstances
Severity:
Medium
Manual registration of an
initiator record with the
same name but different
case of a name already
registered automatically
results in a Navisphere
Express error: An
unknown error
has occurred
while displaying
the page.
Navisphere Secure CLI
does not show correct
information for the initiator
records and Navisphere
Express server page is not
accessible.
EMC AX4-5 Series Integrated Management Software Release Notes
Solution (or
workaround)
Initiator record names
are now case
insensitive.
Exists in version:
02.23.050.5.004
Fixed in version:
02.23.050.5.504
Known problems and limitations
Known problems and limitations
This section identifies outstanding issues with this version, and
important warnings associated with the connectivity and compatibility
of this product. It also provides useful recommendations.
Visit the EMC Powerlink® Issue Tracker website at
http://Powerlink.EMC.com for the most recent updates and information
on previous FLARE versions.
Known problems in version 02.23.050.5.709
Platforms
Brief description
Symptom details
Solution (or
workaround)
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
FLARE Operating
Environment
A single-SP panic with
bugcheck code (0x0A) occurs
after a migration session’s
owning SP reboots.
199000
Frequency of occurrence:
Rarely under a specific set of
circumstances.
Severity:
Medium
When a migration session
is running and its owning
SP is rebooted, after the
SP is back, it may panic.
After the SP recovers from
the panic, migration
continues to progress and
finishes.
None. After the system
recovers from the SP
panic, the migration
session will resume its
progress and finish.
Exists in versions:
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
02.23.050.5.709
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
FLARE Operating
Environment
System fails to boot during
image from flash operation.
190842
Frequency of occurrence:
Rarely under a specific set of
circumstances.
Severity:
High
The first time the storage
system is powered up, it
does not boot. This occurs
only in systems that are
configured to image from
flash the first time they are
booted.
Knowledgebase solution:
emc181529
Power-cycle the entire
storage system.
Exists in versions:
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
02.23.050.5.709
EMC AX4-5 Series Integrated Management Software Release Notes
31
Known problems and limitations
32
Platforms
Brief description
Symptom details
Solution (or
workaround)
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
FLARE Operating
Environment
An NDU fails to complete and
the storage system returns to
normal operation.
186684
Frequency of occurrence:
Rarely under a specific set of
circumstances
Severity:
Low
An NDU fails to complete.
The storage system
returns to a normal running
state following the failure.
Re-attempting the NDU
should be successful.
NDU will succeed on
the second attempt.
Exists in versions:
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
02.23.050.5.709
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
FLARE Operating
Environment
When enclosures are
miscabled using a universal
(non-keyed) cable, a single-SP
panic will always occur.
185335
Frequency of occurrence:
Always under a specific set of
circumstances
Severity:
Medium
If an output port on an
enclosure is cabled to
another output port using a
universal cable, the SAS
discovery process does
not complete, eventually
resulting in an SP panic.
Check cabling
carefully. The cables
are keyed to prevent
accidental miscabling.
Should this situation
occur, correcting the
cabling issues fixes the
problem.
Exists in versions:
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
02.23.050.5.709
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
FLARE Operating
Environment
If you configure the back-end
cables in a loop that
encompasses two or more
enclosures, the cable fault
LEDs do not correctly light up.
168786
Frequency of occurrence:
Rarely under a specific set of
circumstances
Severity:
Medium
When you configure a
closed loop of three or four
DAEs on one side of the
storage system, the fault
LEDs do not light on all
DAEs in the loop. In spite
of this defect, the
Navisphere cabling
diagram is drawn correctly,
and the correct fault code
(alert) is returned.
An example would be a
closed loop: DAE1 -->
DAE2 --> DAE3 --> DAE1.
The problem arises only
for two or more loops since
the expander is unable to
detect loops of two or
more. Note that LEDs are
correct for less than two
loops.
Navisphere correctly
alerts you to the
miscabling issue.
Check the cabling for
problems.
Exists in versions:
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
02.23.050.5.709
EMC AX4-5 Series Integrated Management Software Release Notes
Known problems and limitations
Platforms
Brief description
Symptom details
Solution (or
workaround)
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
FLARE Operating
Environment
Single-SP panic occurs when
the cache is shutting down.
182007
Frequency of occurrence:
Rarely under a specific set of
circumstances.
Severity:
Medium
If two drives within the
same RAID group
experience media errors
on the same logical block
address, then shutting
down the cache can result
in a single-SP panic.
The system recovers
from the SP reboot
and continues normal
operation. Replacing
one or both of the
drives will prevent
future occurrences.
Exists in versions:
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
02.23.050.5.709
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
FLARE Operating
Environment
When any unsupported drive is
inserted into a single-SP
system, the software may
display an incorrect alert:
failed disk.
183860
Frequency of occurrence:
Rarely under a specific set of
circumstances
Severity:
Low
When any unsupported
drive is inserted into a
single-SP system, the
software correctly faults
the drive but displays an
incorrect alert: failed
disk instead of the
correct alert:
unsupported
drive.
None.
Exists in versions:
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
02.23.050.5.709
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
Navisphere Express
Component statuses reported
in the UI appear to toggle
between normal and faulted.
173249, 173669, 174548
Frequency of occurrence:
Always under a specific set of
circumstances
Severity:
Medium
Inconsistent cabling of the
two sides of the storage
system causes component
state information to differ
between one side of the
system and the other. In
this scenario, states of
various components, such
as LCCs, hot spares, and
others, may toggle
between normal and
faulted, depending on
which SP is reporting the
state. You may also
receive duplicate emails
for various alerts, if one SP
believes a component is
faulted, and the other SP
believes its state to be
normal.
Check cabling to
ensure that the
configuration is
consistent between
each side of the
system.
Exists in versions:
02.23.050.5.504
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
02.23.050.5.709
EMC AX4-5 Series Integrated Management Software Release Notes
33
Known problems and limitations
34
Platforms
Brief description
Symptom details
Solution (or
workaround)
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
Navisphere Express
Navisphere Express does not
support use of the auto-select
encoding option in Internet
Explorer (IE).
Frequency of occurrence:
Always under a specific set of
circumstances
Severity:
Medium
Enabling the auto-select
encoding option in IE will
result in an unreadable
character display in
localized versions of
Navisphere Express.
Disable the auto-select
encoding option in IE.
Exists in versions:
02.23.050.5.504
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
02.23.050.5.709
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
Navisphere Express
Navisphere Manager
Secure CLI
An SP incorrecly shows faulted
status.
188123
Frequency of occurrence:
Occasionally under a specific
set of circumstances
Severity:
Medium
If the SPS power is
switched off while the SP
is powering up, the status
of a power supply may
show as faulted when
viewed from one of the
SPs.
The status will be
corrected when there
is a subsequent
change in SP state.
The status can be
forced to correct itself
by stopping and
starting (or rebooting)
the management
server on the storage
system.
Exists in versions:
02.23.050.5.504
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
02.23.050.5.709
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
Navisphere Express
Navisphere Manager
Secure CLI
Navisphere Express does not
display an alert when both SPs
are up and one pin of the DIMM
is grounded.
195295/195395
Frequency of occurrence:
Occasionally under a specific
set of circumstances
Severity:
Medium
If one pin of the DIMM is
grounded, Navisphere
Express does not display
an alert.
The event log has this
information logged.
Use the Secure CLI
getlog command to
retrieve detailed
information.
Exists in versions:
02.23.050.5.504
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
02.23.050.5.709
EMC AX4-5 Series Integrated Management Software Release Notes
Known problems and limitations
Platforms
Brief description
Symptom details
Solution (or
workaround)
AX4-5
AX4-5i
AX4-5SC
AX4-5SCi
AX4-5SCF4
AX4-5F8
Navisphere Express
Navisphere Express does not
give details after an HBA is
successfully modified.
203737
Frequency of occurrence:
Always under a specific set of
circumstances
Severity:
Low
After an HBA record is
successfully modified, only
the View All Connections
link is present. Details of
the modified HBA record
are not displayed.
The View All
Connections link
shows the details of
the HBA that has been
successfully modified.
Exists in versions:
02.23.050.5.004
02.23.050.5.504
02.23.050.5.505
02.23.050.5.703
02.23.050.5.705
02.23.050.5.707
02.23.050.5.709
PowerPath problems
PowerPath problems are described in the PowerPath release notes on the
AX4-5 support website.
Limitations
This section lists issues that may affect the configuration or repair of the
storage system.
General limitations
Virtual disks provided by the AX4-5 series storage system to be used for
snapshot operations with VMware ESX Server must be configured on an
ESX Server system as raw device mappings (RDMs). Virtual devices that
are not used for snapshot operations may reside on Virtual Machine File
System (VMFS) Volumes.
Navisphere Express limitations
The following configuration limitations and caveats apply when an
AX4-5 series storage system is managed using Navisphere Express and
virtual disks that use VMware ESX Server are to have snapshots created.
Š
Snapshots cannot be assigned to ESX 2.X Server, but may either be
presented to a physical server running an operating system of the
same type as the virtual machine for the source virtual disk or to a
similar virtual machine under ESX 3.x.
Š
When using RDMs, the source virtual disk can be assigned to only
one ESX Server.
EMC AX4-5 Series Integrated Management Software Release Notes
35
Known problems and limitations
Navisphere Express with Internet Explorer 7 limitations
The default security setting of the Internet Explorer 7 (IE7) browser
might interfere with the normal operation of Navisphere Express. To
support Navisphere Express with IE7, perform the following steps:
1.
In IE7, click the Tools button located in the upper right part of the
screen (next to the gear icon) and select Internet Options.
2.
Click the Security tab and then click the Custom Level button.
3.
Under Settings:
a. Enable the Allow META Refresh option.
b. Enable the Active scripting option.
4.
In the Security Settings screen, click OK, and then click Yes to
confirm that you want to change the settings.
5.
Click OK to save the settings and close the dialog box.
If the problematic web page (which did not work without the JavaScript)
is still opened inside the IE7 browser, press the F5 key on your keyboard
to reload it. The web page should now work correctly.
Security certificate management
Š An error message appears indicating that a web browser certificate is
not issued by a certificate authority (CA)
The storage system’s SP certificate is not issued by a certificate
authority (CA). It is dynamically generated on the storage system
during runtime. As a result, the web browser might complain that
the certificate is not issued by a CA. This is normal messaging. To
avoid the error message from IE7, you must download the server
certificate to the client machine using the browser, so that the next
time you are running the browser, it will check its own key store to
see if the certificate is trusted.
Š
Installing the security certificate on the client machine
1. In the browser, enter the IP address for one of the storage system
SPs.
2. In the There is a problem with the website’s security certificate
page, select Continue to this website (not recommended).
The Navisphere Express login page opens.
3. Under the title bar, click Certificate Error.
36
EMC AX4-5 Series Integrated Management Software Release Notes
Known problems and limitations
4. In the Untrusted Certificate popup page, click View certificates.
The General tab of the Certificate dialog box opens. You should
see a note telling you that this certificate is not trusted.
5. Click Install Certificate.
The Certificate Import Wizard opens.
6. In the Welcome screen, click Next.
7. In the Certificate Store screen, select the Place all certificates in
the following store option.
8. Click Browse, select Trusted Root Certification Authorities as
the certificate store location, and then click OK to return to the
Certificate Store screen.
9. Click Next and then in the next screen, click Finish.
A security warning is displayed telling you that Windows
cannot validate that this certificate is actually from the storage
system. This warning is expected.
10. Click Yes in the warning message and then click OK in the
success confirmation message.
11. Open a new instance of the IE7 browser and you will not see
the certificate error icon.
LUN migration
Š
The migration of a component LUN that is part of a metaLUN is not
supported.
Š
The destination LUN must be a public LUN when it is chosen for
migration (this is the normal case).
Š
The destination LUN cannot be in use by any other layered feature.
Š
The destination LUN cannot be in a user-defined storage group.
Š
Migration and LUN expansion are mutually exclusive operations.
An expanding LUN cannot be migrated, and a migrating LUN
cannot be expanded.
Š
The source LUN cannot be a private LUN.
Š
If a layered application is using the source LUN, the source LUN can
be migrated only to a LUN of the same size.
Š
After a migration completes, the data reported in the inquiry
command will still reflect the LUN's original RAID type. The new
RAID type is visible through the Navisphere interface. This behavior
is as designed and is required to maintain compatibility with some
operating systems.
EMC AX4-5 Series Integrated Management Software Release Notes
37
Known problems and limitations
Š
The maximum number of migrations that can be executing at one
time is 4.
Snapshot configuration limitations
Snapshots
Maximum number
Per storage system
16
Per source virtual disk
1
PowerPath limitations
Any PowerPath limitations are described in the PowerPath release notes
on the AX4-5 support website.
38
EMC AX4-5 Series Integrated Management Software Release Notes
Technical notes
Technical notes
This section contains information that will help with the installation, use,
and management of the storage system. It provides generic information
that applies to all platforms, as well as platform-specific information.
Navisphere CLI
Navisphere CLI is no longer supported on the AX4-5 series storage
systems. Navisphere Secure CLI should be used instead.
Background verify
To improve system performance, the default rate for background verify
operations has been changed from ASAP to Medium. For systems
running 02.23.050.5.004 which are upgraded to 02.23.050.5.504 or
02.23.050.5.7xx, the rate will remain at Medium unless manually changed
using Navisphere Manager (requires full Navisphere Manager to be
installed).
Single-SP configuration
The proper configuration for single-SP systems has the SP installed in the
SP A slot of the DPE. A single-SP storage system with the SP installed in
the B slot causes continuous reboot of the SP.
Single-SP to dual-SP upgrades
1.
Install the Dual-SP enabler using Navisphere Express and wait for
installation to complete. Verify using NaviSecCli ndu -status.
2.
Destroy domain and security information using the Setup page
option.
3.
Install SP B (with the storage system powered up).
4.
Wait for SP B to boot and stabilize. The SP fault LED will become
solid green.
5.
Use the Navisphere Initialization Tool UI to discover the storage
system. Repeat until both SPs are displayed when next is clicked.
6.
Use the Initialization Tool UI to set up the storage system.
7.
Wait for both SPs to reboot (to pick up new IP information)
EMC AX4-5 Series Integrated Management Software Release Notes
39
Technical notes
Notes:
Š This procedure may take 30-60 minutes to complete.
Š
During this procedure, you may see some temporary alerts including
0x7428, 0x743a, 0x720f, 0x7403 or 0x7404. After the upgrade
completes, all alerts will eventually disappear.
Š
An optional second SPS can be added after Step 7. The single SP will
not use the SPS so the second SPS is always new when the second SP
comes up.
SP reboot
EMC recommends that for dual-SP storage systems (AX4-5, AX4-5i or
AX4-5F8), you reboot an SP only during periods of low I/O activity. If
the server does not have at least one path to each SP and failover
software installed and configured, EMC recommends stopping server
I/O. For a single-SP storage system (AX4-5SC, AX4-5SCi or AX4-5SCF4),
stop all I/O to the storage system.
Returning a storage system to an uninitialized state
For detailed instructions on how to return an AX4-5 storage system to
the uninitialized state (no management passwords, able to change
management IP addresses) go to the AX4-5 support website and choose
Service & Support.
Event log entries appear out of order
FLARE OE software may not always enter items into the event log in the
order in which they occurred. This happens only when several events
occur at approximately the same time. The time stamps are correct.
Hot spare ownership
Once a hot spare is assigned to a degraded virtual disk, that virtual disk
owns it until either the virtual disk is repaired and the equalize
operation completes, or the virtual disk is destroyed. If the virtual disk is
accidentally double-faulted because you removed the wrong disk
module during repair, then re-inserting the incorrectly removed disk
module should cause the virtual disk to return to its original state
(including continued operation with the hot spare engaged).
40
EMC AX4-5 Series Integrated Management Software Release Notes
Technical notes
Disk module insertion and removal
When inserting or removing more than one disk module from a storage
system, you must pause between each removal and insertion to allow the
storage system to recover. Before inserting or removing the next disk
module you should make sure that:
Š
A newly inserted disk module's amber light is off and its blue light
has returned to a normal state: on or blinking due to I/O in progress.
Š
On a disk module removal, the blue lights for the other disk modules
return to a normal state: on or blinking due to I/O in progress.
Š
The storage system appears to have resumed normal operation.
Database disk module replacement
You should replace disk module 0, 1 or 2 only when the storage system
is fully operational. The disk modules in these slots are FLARE OE
database disk modules. Each database disk module contains an image of
the storage-system configuration and current operating status. FLARE
OE software ensures that the newly inserted disk module has the correct
database information copied to it when it is installed while the storage
system is running. If you insert a disk module into one of these slots
when the storage system is powered off, the correct FLARE OE database
information is not written to the replaced database disk module. As a
result, storage-system configuration problems may occur when the
storage system is powered up or if another database disk module fails. If
you install a FLARE OE database disk module and you find that existing
virtual disks are not enabled, contact your service provider.
Software image disk module replacement
The FLARE software image is stored on disk modules 0 and 2 for the
AX4-5SC, AX4-5SCi and AX4-5SCF4 and disk modules 0, 1, 2 and 3 for
the AX4-5, AX4-5i and AX4-5F8. Disk modules 0 and 2 mirror the
software for the AX4-5SC, AX4-5SCi and AX4-5SCF4 SP, and also for SP
A on the AX4-5, AX4-5i and AX4-5F8. Disk modules 1 and 3 mirror the
software for SP B on the AX4-5, AX4-5i and AX4-5F8. You should never
remove and/or replace both disk modules in one of the mirrors at the
same time. If you do, no software exists to support that SP, and the SP
becomes nonfunctional.
EMC AX4-5 Series Integrated Management Software Release Notes
41
Technical notes
Linux server notes
Snapshot management
The reboot of the Linux server may be slow if deactivated snapshots
exist. Activating the snapshots allows the reboot to complete normally.
VMware ESX Server configuration and usage notes
See the notes in the “Installation” section.
42
EMC AX4-5 Series Integrated Management Software Release Notes
Documentation
Documentation
The AX4-5 support website where you accessed these release notes also
contains the most up-to-date documents and troubleshooting trees.
The AX4-5 Series Documentation CD (P/N 053-001-992) that shipped with
the storage system also contains documents and troubleshooting trees
for this product; however, they are superceded by those on the AX4-5
support website.
The troubleshooting trees on the AX4-5 support website are updated
frequently.
Documentation updates
This section contains updates to AX4-5 series documentation.
Update to AX4-5 Series Documentation CD (P/N 053-001-992)
If you are viewing the documentation CD on a Solaris server, the pdf
files may not open directly from the index.htm page. You can either save
the pdf when prompted or you can view the pdfs from the AX4-5
support pdf folder.
Update to the Fibre Channel storage-system installation guides and the HBA
addition or replacement guides
In the “Verifying HBA registration” section, the first sentence in the
second bullet in step 2 should be:
If the status is Inactive, either the physical connection between the HBA
and the storage system is faulty or the server is not powered up.
Update to the iSCSI storage-system installation guides and the NIC or iSCSI HBA
addition or replacement guides
In the “Verifying NIC or iSCSI HBA registration” section, the first
sentence in the second bullet in step 2 should be:
If the status is Inactive, either the physical connection between the NIC
or iSCSI HBA and the storage system is faulty or the server is not
powered up.
EMC AX4-5 Series Integrated Management Software Release Notes
43
Documentation
Update to AX4-5 Series - Installing an iSCSI Storage System with a Network
Connection to a Windows Server and AX4-5 Series - Installing an iSCSI Storage
System with a Direct Connection to a Windows Server
Dynamic disks
Contrary to what the installation guides say, do not upgrade a disk in an
iSCSI storage system to a dynamic disk when writing a digital signature
to the disk. Dynamic disks are not supported by the Microsoft iSCSI
Software Initiator.
Update to Navisphere Express Online Help
In the pop-up description for Secondary server, the note should also
state that the secondary server cannot be a virtual machine on a VMware
server.
Update to PowerPath release notes
44
Š
All AX4-5 series installation, planning, and troubleshooting
documents and software are located on the AX4-5 support website.
For information on accessing the site, refer to the support
documentation that shipped with your storage system. Refer only to
these documents for prescribed installation and troubleshooting tips
when using your AX4-5 series storage system. For an overview of
the AX4-5 series storage system with PowerPath, be sure to read
PowerPath in Action: Maintaining Access to Virtual Disks in the AX4-5
(click PowerPath in the “Technical descriptions” section of the AX4-5
support website).
Š
A logical device or LUN on other EMC storage systems is known as
a virtual disk in an AX4-5 series storage system.
Š
When there are references to accessing Powerlink, ESM, and E-Lab™
Navigator, click Supported Configurations in the “Technical
descriptions” section of the AX4-5 support website
Š
Issue Tracker is not supported.
EMC AX4-5 Series Integrated Management Software Release Notes
Software media, organization, and files
Software media, organization, and files
The following table lists the software and documentation media for this
product version.
Part number
053-001-987
053-001-541
053-001-996
053-001-854
053-001-710
053-001-797
053-001-799
CD-ROM
AX4 Series Server Support CD (contains Navisphere CLIs, Navisphere
Storage Initialization Utilities, Navisphere Server Utilities and admSnap for
all supported host types)
PowerPath Netware 3.0.6 CD
PowerPath Windows 5.1 & 4.5.1 CD
PowerPath Linux 4.3.5/5.0 CD
PowerPath Solaris 5.0 CD
PowerPath AIX 5.0 CD
PowerPath SP 5.0 CD
Installation
The storage-system component (FLARE Operating Environment) of the
Integrated Management Software is installed on the storage system at
the factory prior to shipment. To install a new version of this software on
the storage system, refer to the procedure for upgrading storage-system
software on the AX4-5 support website. For information on accessing
this site, refer to the support information that shipped with the storage
system. Once on the website, click Storage-system software under
Software in the “Upgrade” section.
You must install the appropriate host components from the AX4-5 Series
Server Support CD and the appropriate PowerPath CD.
VMware ESX Server installation notes
Follow the instructions in VMware ESX Server chapter in the EMC
Installation Roadmap for CX3 Series, CX Series, AX Series, or FC Series
Storage Systems with the following exceptions:
Š
Install the Navisphere Initialization Utility and Navisphere Server
Utility from the AX-Series Server Support Products CD that shipped
with the storage system. Follow the instructions for Linux in the
setup guide for your storage system to install and run these utilities
on the ESX Server Console OS (COS).
Š
Skip the step on installing admhost because SAN Copy/E is not
supported for Navisphere Express.
EMC AX4-5 Series Integrated Management Software Release Notes
45
Installation
Š
Skip the step on installing software enablers because they are not
needed for Navisphere Express.
Š
Use Navisphere Express to configure the storage system as follows:
1. Create a hot spare.
2. Create one or more disk pools.
3. Create one or more virtual disks on the disk pools.
4. Assign one or more disks to the ESX Server.
Š
Use Navisphere Express to set up Event Notification.
VMware ESX Server guest OS installation instructions
When installing the Navisphere Server Utility on a Windows guest OS
virtual machine, it is important that you answer No to the question Do
you want information about this server to be updated
every time the server starts? Failing to do so can result in
misleading server information in Navisphere Express displays.
When installing the Navisphere Server Utility on a Linux guest OS
virtual machine you will need to edit the Linux startup file to remove the
following entry:
"/opt/Navisphere/bin/naviserverutilcli update"
46
EMC AX4-5 Series Integrated Management Software Release Notes
Troubleshooting and getting help
Troubleshooting and getting help
To troubleshoot problems with your AX4-5SC, AX4-5SCi, AX4-5, AX4-5i,
AX4-5F8 or AX4-5SCF4 storage system, use the troubleshooting trees in
the “Troubleshoot” section on the AX4-5 support website or the AX4-5
Series Documentation CD. You must use the troubleshooting trees before
your service provider will send you a replacement part. To launch the
troubleshooting trees, click the Interactive help tool in the
“Troubleshoot” section. The AX4-5 support website also includes a list of
authorized service providers.
The information on the website may be more up-to-date than the information
on the documentation CD. For information on how to access the AX4-5
support website, refer to the support information that shipped with the
storage system.
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EMC believes the information in this publication is accurate as of its publication date. The information is subject
to change without notice.
THE INFORMATION IN THIS PUBLICATION IS PROVIDED "AS IS." EMC CORPORATION MAKES NO
REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS
PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
Use, copying, and distribution of any EMC software described in this publication requires an applicable
software license.
For the most up-to-date regulatory document for your product line, go to the Technical Documentation and
Advisories section on EMC Powerlink.
For the most up-to-date listing of EMC product names, see EMC Corporation Trademarks on EMC.com.
All other trademarks used herein are the property of their respective owners.
Open source copyright and license information for this product is in “AX4-5 Series Integrated Management
Software Open Source Copyright and License Information” located in the Technical Documentation and
Advisories section on EMC Powerlink.
EMC AX4-5 Series Integrated Management Software Release Notes
47
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