Inter-Tel Axxess and Axxent
LinkPlus Interface Guide
SpectraLink 6000 System
SpectraLink 8000 System
July 2008 Edition
1725-36135-001
LinkPlus Interface Guide: Inter-Tel Axxess and Axxent
Trademark Information
Polycom® and the logo designs
SpectraLink®
LinkPlus
Link
NetLink
SVP
Are trademarks and registered trademarks of
Polycom, Inc. in the United States of America and various countries. All other trademarks used herein are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more US and foreign patents and/or pending patent applications held by Polycom, Inc.
Copyright Notice
Copyright © 1998 to 2008 Polycom, Inc.
All rights reserved under the International and pan-American copyright Conventions.
No part of this manual, or the software described herein, may be reproduced or transmitted in any form or by any means, or translated into another language or format, in whole or in part, without the express written permission of Polycom, Inc.
Do not remove (or allow any third party to remove) any product identification, copyright or other notices.
Every effort has been made to ensure that the information in this document is accurate.
Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice and does not represent a commitment on the part of Polycom,
Inc.
Notice
Polycom, Inc. has prepared this document for use by Polycom personnel and customers. The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written approval of Polycom, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.
Polycom reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult Polycom to determine whether any such changes have been made.
No representation or other affirmation of fact contained in this document including but not limited to statements regarding capacity, response-time performance, suitability for use, or performance of products described herein shall be deemed to be a warranty by Polycom for any purpose, or give rise to any liability of
Polycom whatsoever.
Contact Information
Please contact your Polycom Authorized
Reseller for assistance.
Polycom, Inc.
4750 Willow Road,
Pleasanton, CA 94588 http://www.polycom.com
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About this Guide
Polycom is the market leader in multi-cellular wireless telephone systems for the workplace. We manufacture a range of products to suit any size installation. All Polycom products use our LinkPlus digital integration technology to integrate with various digital switch platforms. Using LinkPlus technology, Wireless Telephones
(handsets) emulate digital telephone sets to deliver advanced capabilities such as multiple line appearances and LCD display features. This document explains the programming or administration required to use the host digital switch with the following Polycom products:
SpectraLink 6000 System – SpectraLink 6300 MCU
The SpectraLink 6300 MCU supports up to 3,200 Handsets and up to
1,000 Base Stations. Up to 25 shelves can be interconnected for maximum system capacity.
SpectraLink 6000 System – SpectraLink 6100 MCU
Designed for smaller installations supporting up to 64 handsets and up to 16 Base Stations. Up to four MCU controllers can be interconnected for maximum system capacity.
SpectraLink 8000 Telephony Gateway
The SpectraLink 8000 Telephony Gateway is a wireless telephony product that provides high quality packetized voice communications using the Internet Protocol (IP).
Different models of SpectraLink Wireless Telephones vary in functional capabilities. This document covers the basic operational features of all handsets. However, certain handset or PBX features may not be supported by your emulation.
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4
Related Documents
SpectraLink 6300 MCU : Operator’s Console (1725-36125-001)
SpectraLink 6100 MCU: Installation and Operation (1725-36097-001)
SpectraLink 6020 Wireless Telephone and Accessories User Guide
(1725-36092-001)
Available at http://www.polycom.com/usa/en/support/voice/proprietary_wire less/proprietary_wireless.html
SpectraLink 8000 Telephony Gateway: Administration Guide for SRP
(1725-36028-001)
SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide
(1725-36023-001)
SpectraLink e340/h340/i640 Wireless Telephone: Configuration and
Administration (SRP) (72-1065-09)
Available at http://www.polycom.com/usa/en/support/voice/wi-fi/wi-fi.html
Telephone Switch Interface Matrix (1725-36128-001)
Available at http://www.polycom.com/usa/en/support/voice/wifi/pbx_integration.html
Customer Support
Polycom wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at
(800) 775-5330. The hotline is open Monday through Friday,
6 a.m. to 6 p.m. Mountain time.
For Technical Support: [email protected]
For Knowledge Base: http://www.polycom.com/usa/en/support/voice/voice.html
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About this Guide
Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
Label
This typeface indicates a key, label, or button on SpectraLink hardware.
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1
Plan the Interface
The system administrator programs the telephone system for use with the Wireless Telephone System using the normal administration terminal or procedures. Programming can be done after the handsets are registered.
Recommended programming includes assigning extension numbers to the handsets and programming features on the telephone system so they are easily accessible from the handsets.
For analog interfaces, macro codes are in the document relating to configuring the system. See SpectraLink 6300 MCU: Operator’s Console,
SpectraLink 6100 MCU: Installation and Operation, or SpectraLink 6100
MCU: Installation and Operation.
The following information will help the system administrator set up the SpectraLink Wireless Telephones to operate in a way that feels familiar and comfortable to users.
Plan Programming
Digital Interface programming for the Wireless Telephone System will be faster if it is planned in advance by verifying the parameters and features on the current telephone system and wired phones. The system administrator must assign extension numbers to the handsets and plan the functions (trunk access, toll restrictions, system features, ringing options etc.) to be programmed for the handsets.
One of these scenarios concerning how the handsets are programmed should apply to this site:
•
All handsets are programmed alike
: All handsets will be programmed exactly the same. Depending on the capabilities of the switch, the system administrator can often program one handset and use it as a model for all other handsets.
• Groups of handsets are programmed alike : handsets are grouped into classes that are programmed alike. Depending on the capabilities of the switch, the system administrator can program
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LinkPlus Interface Guide: Inter-Tel Axxess and Axxent
“model” handsets then use the model as a template to program the other handsets.
• All handsets are different : All handsets are programmed differently, so each handset will be programmed individually.
Before installation, the parameters of the wired phones should be verified to plan the parameters required for the handsets.
Extension assignment
What extension numbers will be assigned to the handsets?
Outgoing trunk access
Which trunk group will be selected when the user goes off-hook?
System forwarding
If this system supports forwarding, what is the forwarding path and forwarding conditions for this telephone? Does it belong to a hunt group?
Toll restrictions
To which toll restriction class of service should this station be assigned?
Mailboxes
What are the parameters of this station’s voice mailbox ?
Programmable keys
Determine which features, if any, should be programmed on the handsets. These assignments may emulate assignments on the user's wired set.
If possible, identify a wired set that is programmed exactly or close to the way the handsets should be programmed. This set can be used to copy the programming to the new handsets.
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Plan the Interface
Assign Extension Numbers
The wire contractor should inform the system administrator which port numbers have been designated for the handsets.
The system administrator may use the Extension Assignments
Worksheet at the end of this document to track the port numbers, extensions, users, and features assigned to handsets.
The Wireless Telephone Display
The SpectraLink Wireless Telephone will display the telephone number as it is dialed.
Certain characters may be used by the system that are not implemented in the handset. Flashing characters are not implemented on the handset, nor is rolling or scrolling of text.
Although some desksets do not have a display, any display information sent by the system will be displayed on the handset.
Handset indicators
Line indicators are associated with line access keys. Status indicators or icons are associated with voicemail, low battery function, other functions, and service interruption. A left or right arrow is displayed when the screen can be toggled either left or right to display more characters.
The handset icons indicate trunk or intercom usage. The following table outlines the line icons and their related Digital Keyset LED indication.
Handset Icon Description
Off On hook or not in use
On Steady
Slow Blink
I/C or Trunk in use
Fast Blink
Keyset LED Equivalent
Off
Slow Blink or Steady Light
I/C or Trunk is re-calling from
Hold or Transfer
Medium Blink
I/C or Trunk is ringing or camped on
Fast Blink
Wink I/C or Trunk is on Hold Flutter
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Feature Programming Requirements
When planning the interface, the following information must be taken into account:
Line sequences
The handset uses two types of key sequences to access PBX features and multiple lines. Line sequences are those where the user presses the
LINE
key and then a number key. The key-map design designates
“line” keys that should be programmed for line appearance so that they correspond to line sequences on the handset.
The
LINE
icon on the handset will reflect activity on the corresponding deskset key. For this reason, it is recommended that line appearance keys be used only for line access. If only one line is assigned to a particular handset, leave the other designated line keys identified on the key maps unassigned. The corresponding handset
LINE
+ key sequences will then have no function.
Function sequences
Function sequences are those where the handset user presses the
FCN key and then a number key. Designated “function” deskset keys programmed to system features such as Transfer and Conference may have their corresponding menu items display on the handset function menu. See the key-map diagram for the function keys that are available for feature programming.
Function Menu Programming
SpectraLink 6300 MCU
The function menu text defaults for the handsets associated with the
SpectraLink 6300 MCU can be changed via the SpectraLink Operator’s
Console.
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Plan the Interface
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SpectraLink 6100 MCU
For the SpectraLink 6100 MCU, the handset function menu text can only be changed via remote configuration through the services of
Polycom’s Customer Support.
SpectraLink 8000 Telephony Gateways
Function menu text options can be changed in the Administration
Console of the SpectraLink 8000 Telephony Gateways.
Hold
The Hold feature should be programmed to the Hold key as shown on the key-map diagrams so that when the
Hold
key or softkey is pressed on the handset, the call is placed on hold.
Mute
The handset Mute function is hard-coded to
FCN
+
1 on the PTB4xx handset. This function sequence is recommended, but the system administrator can assign the Mute function to any available function key sequence or leave the function unassigned. The SpectraLink 6000 and SpectraLink 8020/8030 Wireless Telephones use a
Mute
softkey.
Voicemail
The message-waiting icon on the handset is activated with the message indication of the deskset. The voicemail feature on the deskset must be assigned to the feature key as shown in the key-map diagrams. Do not assign any other feature to this key, since the associated LED is directly mapped to the message-waiting icon on the handset. This LED assignment must be used in order to support the message-waiting icon. Using this key for any other feature or for line access could cause unacceptable system performance.
Speakerphone
If a handset such as the PTB 4xx has no speaker, speakerphone function and functions that require the use of the volume keys will not be made available on the handset. In such a case, disable all speakerphone features, particularly any hands-free features that activate the speaker with the telephone on-hook.
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LinkPlus Interface Guide: Inter-Tel Axxess and Axxent
Ring types
Handset ring types (soft, normal, vibrate, etc.) are programmed by the handset user and are not accessible or changeable by the system switch. Whenever possible the audible ringer on the handset will follow the cadence provided by the system switch. Call progress tones provided by the host system will be passed through to the handset.
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2
Interface Implementation
This section describes the recommended programming to use the
Wireless Telephone System with an Inter-Tel Axxess or Axxent
System. The procedures assume:
•
•
The Axxess or Axxent system is installed and operational in an approved configuration. See the Telephone Switch Interface
Matrix document for tested configurations.
A trained Inter-Tel technician or system administrator will be on site with the SpectraLink installer to program the system.
• The SpectraLink 6000 System or SpectraLink 8000 Telephony
Gateway is installed and the handsets are available for programming.
The Inter-Tel Axxess digital interface to the SpectraLink 6000
System is licensed for use in the U.S. and Canada only
Set the Switch Interface Type
SpectraLink 6100 MCU
The SpectraLink 6100 Master Control Unit requires the switch interface type to be configured using the front panel buttons. The configuration procedures are detailed in SpectraLink 6100 MCU:
Installation and Operation.
SpectraLink 6300 MCU
When configuring the SpectraLink 6300 MCU, the PBX interfaces are available as sub-menu selections when defining the Interface Module type using the SpectraLink 6300 MCU Operator’s Console. Refer to
SpectraLink 6300 MCU: Operator’s Console for details on configuring the Interface Modules.
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SpectraLink 8000 Telephony Gateways
Connect to the SpectraLink 8000 Telephony Gateway using the serial or modem interface. From the Main Menu, choose Gateway
Configuration. Scroll to Telephone Switch Type and press enter to change this field, from the Submenu of PBX types, select Inter-Tel
Axxess or Axxent. Refer to SpectraLink 8000 Telephony Gateway:
Administration Guide for SRP for details on configuring the Telephone
Switch Type.
Key-mapping the Handset to Emulate Standard
Digital Keyset Functionality
14
LINE + 1
LINE + 2
LINE + 3
LINE + 4
LINE + 5
LINE + 6
LINE + 7
LINE + 8
LINE + 9
FCN + 3
FCN + 4
FCN + 5
HOLD FCN+8
FCN+9 FCN+7
N/A FCN+6
FCN+1 FCN+2
FCN + #
Standard Digital Keyset Key-mapping
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Interface Implementation
The FCN [number] and LINE [number] labels represent the key sequence on the handset mapped to the corresponding key on the desk set.
The handset function menu default settings are shown in the table below; these may be changed as described above in Function Menu
Programming. Some of these functions (Mute, Redial, Forward, etc.) are activated by softkeys or
FCN
menu options on the SpectraLink
6000 and SpectraLink 8020/8030 Wireless Telephones.
FCN + 1
FCN + 5
FCN + 7
FCN + 9
FCN + #
MUTE
FCN + 2
CNF
FCN + 6
REDL
FCN + 8
SYSPD
FCN + *
SPCL
FWD
MSG
TRANS
EXIT MENUS
(The Cancel function is mapped to
FCN + * on the handset.)
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LinkPlus Interface Guide: Inter-Tel Axxess and Axxent
Program Axxess or Axxent
Program the Inter-Tel system for use with the Wireless Telephone
System using the Axxess PAL software package that is loaded on your programming PC.
Copy settings from a wired set
If possible, copy the settings from an existing wired telephone with similar features and keys to create a “template” handset. Once this is done, you can program additional options on one handset, then copy the programming to other handsets or groups of handsets.
Station features for handset
Program the features and keys on the handset in the Individual
Station Programming area on your programming PC. Program the following as required for the parameters required on the handsets:
Account Codes, Mailboxes, Miscellaneous Flags, Miscellaneous Port
Information, Miscellaneous Station Information, Programmable Keys,
Special Purpose Station, System Forwarding, Toll Restrictions, and
Voicemail Information.
•
•
•
Keyset Map : Select the standard key set map.
Ring Intercom : This feature must be enabled. The default is no; change to yes.
Shared Speakerphone
: Disable this feature if it is not supported on the handset.
Copy programming
After the handset or handsets have been programmed, use the copy function to copy the programming to all “like” handsets. The installer can now test the handsets.
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3
Extension Assignments Worksheet
Handset 1
Handset 2
Handset 3
Handset 4
Handset 5
Handset 6
Handset 7
Handset 8
Handset 9
Handset 10
Handset 11
Handset 12
Handset 13
Handset 14
Handset 15
Handset 16
Shelf: _______ Interface Module: _______
Handset # Ext. # Name
12
13
14
15
16
8
9
10
11
Interface
Module
Circuit #
1
2
3
4
5
6
7
Comment
Handset
Serial #
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