Nortel Norstar ICS or BCM System
LinkPlus Interface Guide
SpectraLink 6000 System
SpectraLink 8000 System
July 2008 Edition
1725-36140-001
LinkPlus Interface Guide: Nortel Norstar ICS or BCM System
Trademark Information
Polycom® and the logo designs
SpectraLink®
LinkPlus
Link
NetLink
SVP
Are trademarks and registered trademarks of
Polycom, Inc. in the United States of America and various countries. All other trademarks used herein are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more US and foreign patents and/or pending patent applications held by Polycom, Inc.
Copyright Notice
Copyright © 1998 to 2008 Polycom, Inc.
All rights reserved under the International and pan-American copyright Conventions.
No part of this manual, or the software described herein, may be reproduced or transmitted in any form or by any means, or translated into another language or format, in whole or in part, without the express written permission of Polycom, Inc.
Do not remove (or allow any third party to remove) any product identification, copyright or other notices.
Every effort has been made to ensure that the information in this document is accurate.
Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice and does not represent a commitment on the part of Polycom,
Inc.
Notice
Polycom, Inc. has prepared this document for use by Polycom personnel and customers. The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written approval of Polycom, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.
Polycom reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult Polycom to determine whether any such changes have been made.
No representation or other affirmation of fact contained in this document including but not limited to statements regarding capacity, response-time performance, suitability for use, or performance of products described herein shall be deemed to be a warranty by Polycom for any purpose, or give rise to any liability of
Polycom whatsoever.
Contact Information
Please contact your Polycom Authorized
Reseller for assistance.
Polycom, Inc.
4750 Willow Road,
Pleasanton, CA 94588 http://www.polycom.com
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About this Guide
Polycom is the market leader in multi-cellular wireless telephone systems for the workplace. We manufacture a range of products to suit any size installation. All Polycom products use our LinkPlus digital integration technology to integrate with various digital switch platforms. Using LinkPlus technology, Wireless Telephones
(handsets) emulate digital telephone sets to deliver advanced capabilities such as multiple line appearances and LCD display features. This document explains the programming or administration required to use the host digital switch with the following Polycom products:
SpectraLink 6000 System - SpectraLink 6300 MCU
The SpectraLink 6000 System 3000 supports up to 3,200 handsets and up to 1,000 Base Stations. Up to 25 shelves can be interconnected for maximum system capacity.
SpectraLink 6000 System – SpectraLink 6100 MCU
Designed for smaller installations supporting up to 64 handsets and up to 16 Base Stations. Up to four MCU controllers can be interconnected for maximum system capacity.
SpectraLink 8000 Telephony Gateway
The SpectraLink 8000 Telephony Gateway is a wireless telephony product that provides high quality packetized voice communications using the Internet Protocol (IP).
Different models of SpectraLink Wireless Telephones vary in functional capabilities. This document covers the basic operational features of all handsets. However, certain handset or PBX features may not be supported by your emulation.
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LinkPlus Interface Guide: Nortel Norstar ICS or BCM System
4
Related Documents
SpectraLink 6300 MCU : Operator’s Console (1725-36125-001)
SpectraLink 6100 MCU: Installation and Operation (1725-36097-001)
SpectraLink 6020 Wireless Telephone and Accessories User Guide
(1725-36092-001)
Available at http://www.polycom.com/usa/en/support/voice/proprietary_wire less/proprietary_wireless.html
SpectraLink 8000 Telephony Gateway: Administration Guide for SRP
(1725-36028-001)
SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide
(1725-36023-001)
SpectraLink e340/h340/i640 Wireless Telephone: Configuration and
Administration (SRP) (72-1065-09)
Available at http://www.polycom.com/usa/en/support/voice/wi-fi/wi-fi.html
Telephone Switch Interface Matrix (1725-36128-001)
Available at http://www.polycom.com/usa/en/support/voice/wifi/pbx_integration.html
Available at http://www.spectralink.com/resources/interface_guides.jsp
.
Customer Support
Polycom wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at
(800) 775-5330. The hotline is open Monday through Friday,
6 a.m. to 6 p.m. Mountain time.
For Technical Support: [email protected]
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About this Guide
For Knowledge Base: http://www.polycom.com/usa/en/support/voice/voice.html
Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
Label
This typeface indicates a key, label, or button on SpectraLink hardware.
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1
Plan the Interface
The system administrator programs the telephone system for use with the Wireless Telephone System using the normal administration terminal or procedures. Programming can be done after the handsets are registered.
Recommended programming includes assigning extension numbers to the handsets and programming features on the telephone system so they are easily accessible from the handsets.
For analog interfaces, macro codes are in the document relating to configuring the system. See SpectraLink 6300 MCU: Operator’s Console,
SpectraLink 6100 MCU: Installation and Operation, or SpectraLink 8000
Telephony Gateway: Administration Guide for SRP.
The following information will help the system administrator set up the SpectraLink Wireless Telephones to operate in a way that feels familiar and comfortable to users.
Plan Programming
Digital Interface programming for the Wireless Telephone System will be faster if it is planned in advance by verifying the parameters and features on the current telephone system and wired phones. The system administrator must assign extension numbers to the handsets and plan the functions (trunk access, toll restrictions, system features, ringing options etc.) to be programmed for the handsets.
One of these scenarios concerning how the handsets are programmed should apply to this site:
•
All handsets are programmed alike
: All handsets will be programmed exactly the same. Depending on the capabilities of the switch, the system administrator can often program one handset and use it as a model for all other handsets.
• Groups of handsets are programmed alike : Handsets are grouped into classes that are programmed alike. Depending on the capabilities of the switch, the system administrator can program
Plan the Interface
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“model” handsets then use the model as a template to program the other handsets.
• All handsets are different : All handsets are programmed differently, so each handset will be programmed individually.
For specific programming instructions, refer to the section of the document for the type of telephone system at this site.
Determine system template
When the Norstar system was installed, the site was configured with one of the default templates. Since the settings associated with these templates affect the installation and programming of the Wireless
Telephone System, you need to determine which template was used to configure the site.
•
•
Square (Key) : Multiple lines ring on all telephones; there is a oneto-one correlation between trunks and buttons on key telephones
Centrex
: Individual lines ring on individual user telephones.
•
•
•
PBX
: Calls come in to a central point and are distributed to individual telephones.
Hybrid
: Can have a mix of key system telephones and individual lines; every trunk does not necessarily appear on every telephone in the system.
IP PBX
: Calls come in to a central point and are distributed to individual telephones in circuit or packet switch format.
Plan line access settings
Verify the settings on your Norstar "template" wired telephones, and plan the settings required for the handsets.
• Line Assignment : the handset supports a total of nine line and intercom resources.
•
•
Answer DNs
: If you want the handset to ring whenever the user's wired set rings, you will need to use an Answer DN.
Ringing Lines
: Which lines ring for an incoming call? Which
Answer DNs ring for an incoming call?
•
•
Line Pool
: Access for External Lines: Is the wired set assigned access to a line pool?
Intercom Keys
: The handset supports a total of nine line and intercom resources. One intercom button is required if internal
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LinkPlus Interface Guide: Nortel Norstar ICS or BCM System
• calls are to be made or received on the handset, and line pools are to be accessed. Two intercom buttons are required for establishing a transfer and conference call with other internal telephones.
Prime Line
: What line is automatically selected when a call is made?
Plan general settings
For Full Handsfree, Automatic Handsfree, Handsfree Answerback, and Paging Zone, the handset requires specific settings, which are covered later in this section.
Determine the settings for the following items so the SpectraLink DNs can be programmed the same as the wired sets:
•
•
Pickup Group
Forward on busy and Forward no answer
•
•
•
Forward delay
Redirection
Priority Call
Plan required memory functions
The handset supports nine memory buttons. On the PTB 4xx handset,
FCN
+
1
is reserved for Mute. Determine which are the most important functions for your users, so these can be assigned to the available function keys.
Assign Extension Numbers
The wire contractor should inform the system administrator which port numbers have been designated for the handsets.
The system administrator may use the Extension Assignments
Worksheet at the end of this document to track the port numbers, extensions, users, and features assigned to handsets.
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Plan the Interface
The Wireless Telephone Display
The SpectraLink Wireless Telephone will display the telephone number as it is dialed.
Certain characters may be used by the system that are not implemented in the handset. Flashing characters are not implemented on the handset, nor is rolling or scrolling of text.
Handset indicators
Line indicators are associated with line access keys. Status indicators or icons are associated with voicemail, low battery function, other functions, and service interruption. A left or right arrow is displayed when the screen can be toggled either left or right to display more characters.
When lines are programmed as shown on the key-map diagrams, the numeral icons on the handset display will be mapped to any deskset
LEDs associated with the corresponding feature keys. The line icons will be displayed as follows:
Line State Handset Line Status Icon State
On-hook Off
Off-hook On
On hold Slow flash
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LinkPlus Interface Guide: Nortel Norstar ICS or BCM System
Feature Programming Requirements
When planning the interface, the following information must be taken into account:
Line sequences
The handset uses two types of key sequences to access PBX features and multiple lines. Line sequences are those where the user presses the
LINE
key and then a number key. The key-map design designates
“line” keys that should be programmed for line appearance so that they correspond to line sequences on the handset.
The
LINE
icon on the handset will reflect activity on the corresponding deskset key. For this reason, it is recommended that line appearance keys be used only for line access. If only one line is assigned to a particular handset, leave the other designated line keys identified on the key map unassigned. The corresponding handset
LINE
+ key sequences will then have no function.
Function sequences
Function sequences are those where the handset user presses the
FCN key and then a number key. Designated “function” deskset keys programmed to system features such as Transfer and Conference may have their corresponding menu items display on the handset function menu. See the key-map diagram for the function keys that are available for feature programming.
Function Menu Programming
SpectraLink 6300 MCU
The function menu text defaults for the handsets associated with the
SpectraLink 6300 MCU can be changed via the SpectraLink Operator’s
Console.
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Plan the Interface
SpectraLink 6100 MCU
For the SpectraLink 6100 MCU, the handset function menu text can only be changed via remote configuration through the services of
Polycom’s Customer Support.
SpectraLink 8000 Telephony Gateways
Function menu text options can be changed in the Administration
Console of the SpectraLink 8000 Telephony Gateways.
Hold
The Hold feature should be programmed to the Hold key as shown on the key-map diagrams so that when the
Hold
key is pressed on the handset, the call is placed on hold.
Mute
The handset Mute function is hard-coded to
FCN
+
1 on the PTB4xx handset. This function sequence is recommended, but the system administrator can assign the Mute function to any available function key sequence or leave the function unassigned. The SpectraLink 6000 and SpectraLink 8020/8030 Wireless Telephones use a
Mute
softkey.
Speakerphone
If a handset such as the PTB 4xx has no speaker, speakerphone function and functions that require the use of the volume keys will not be made available on the handset.
Ring types
Handset ring types (soft, normal, vibrate, etc.) are programmed by the handset user and are not accessible or changeable by the system switch. Whenever possible the audible ringer on the handset will follow the cadence provided by the system switch. Call progress tones provided by the host system will be passed through to the handset.
11
2
Interface Implementation
This section describes the recommended programming to use the
Wireless Telephone System with a Norstar ICS or BCM system. The procedures assume:
•
•
The Norstar ICS or BCM system is installed and operational in an approved configuration. See the Telephone Switch Interface
Matrix document for tested configurations.
A trained Norstar technician or system administrator will be on site with the Polycom installer to program the system.
• The SpectraLink 6000 System or SpectraLink 8000 Telephony
Gateway is installed and the handsets are available for programming.
Set the Switch Interface Type
SpectraLink 6100 MCU
The SpectraLink 6100 Master Control Unit requires the switch interface type to be configured using the front panel buttons. The configuration procedures are detailed in SpectraLink 6100 MCU:
Installation and Operation.
SpectraLink 6300 MCU
When configuring the SpectraLink 6300 MCU, the PBX interfaces are available as sub-menu selections when defining the Interface Module type using the SpectraLink 6300 MCU Operator’s Console. Refer to
SpectraLink 6300 MCU: Operator’s Console for details on configuring the Interface Modules.
SpectraLink 8000 Telephony Gateways
Connect to the SpectraLink 8000 Telephony Gateway using the serial or modem interface. From the Main Menu, choose Gateway
Interface Implementation
Configuration. Scroll to Telephone Switch Type and press Enter to change this field. From the Submenu of PBX types, select Nortel
Norstar. Refer to SpectraLink 8000 Telephony Gateway: Administration
Guide for SRP for details on configuring the Telephone Switch Type.
Key-mapping the Handset to Emulate
M7310 Functionality
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Norstar M7310 Key-mapping
The FCN [number] and LINE [number] labels represent the key sequence on the handset mapped to the corresponding key on the desk set. The FCN * label indicates that pressing the
FCN key on the handset followed by the
*
key and the [number] key is the sequence equivalent to pressing the corresponding button on the desk set.
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LinkPlus Interface Guide: Nortel Norstar ICS or BCM System
The handset function menu default settings are shown in the table below; these may be changed as described above in Function Menu
Programming. Some of these functions (Mute, Redial, Forward, etc.) are activated by softkeys or
FCN
menu options on the SpectraLink
6000 and SpectraLink 8020/8030 Wireless Telephones.
FCN + 1
MUTE
FCN + 3
CONF
FCN + 5
FWD
FCN + 7
PICK
FCN + 9
EXIT MENUS
(Cancels out of the handset display)
FCN + 2
XFER
FCN + 4
LAST NO
FCN + 6
SPEED
FCN + 8
PAGE
LINE + 0
RLS
LINE + *
FEATURE
Program the Norstar
Program handsets
Because the handset emulates an M7310 set, using the M7310 to perform programming will save time. Using this set allows the coordinator to copy both system and user data to all SpectraLink DNs once one handset is programmed. If an M7324 is used, the user data for each handset will have to be programmed differently, then copied to other SpectraLink DNs.
Program memory functions
To program memory buttons, plug the M7310 set into the line coming from the Norstar to the SpectraLink line port. Use this M7310 set to program each of the memory buttons as required. When finished, unplug the M7310 and reconnect the line to the SpectraLink port on the interface module. The DN for this handset has now been programmed with memory functions and can be used as the source to copy functions to the remaining handsets.
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Interface Implementation
If there is no M7310 set available, program the buttons on the handset, using the following as a guide.
M7310
Programming Button
RLS
FEATURE
Equivalent Handset
Programming Sequence
(LINE + 0)
(LINE + *)
For example, to program Transfer as Function 2, the following would be programmed on the M7310, or on the handset if no M7310 is available.
M7310
Programming Sequence
RLS
FEATURE + * + 3
Press memory button #2
FEATURE + 7 + 0
RLS
Equivalent Handset
Programming Sequence
(LINE + 0)
(LINE + *) + * + 3
FCN + 2
(LINE + *) + 7 + 0
(LINE + 0)
Complete and copy programming
The rest of the programming steps depend on the way the handsets are used at your site.
At Your Site
All handsets are programmed alike
All handsets are programmed differently
Groups of handsets are programmed alike
Follow These Steps
Program General Settings
Program Line Access
Use Set Copy to copy programming to all other handsets
Since all handsets are different, no programming is copied
Program General Settings on each set
Program Line Access on each set
Use Set Copy to copy memory buttons to all handsets
Program General Settings for a group
Program Line Access for a group
Use Set Copy to copy to all handsets in a group
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LinkPlus Interface Guide: Nortel Norstar ICS or BCM System
Program general settings
From the Configuration Programming Mode on the Norstar, set the following options for the SpectraLink DNs.
•
•
Full Handsfree: Y
Auto Handsfree: N (or std)
•
•
Handsfree Answer Back: N
Page Zone: None
You may change or assign other General Settings or Set Abilities to match the wired telephones at your site, but the settings listed above must be set as indicated.
Program Line Access
From the Configuration Programming Mode on the Norstar, program the Line Access options for the SpectraLink DNs. This includes line assignment, Answer DNs, Ringing, Line Pool access, Intercom buttons, and Prime Line assignment. Options should be programmed for all "template" DNs or individual DNs, according to the preinstallation plan.
Set Copy
After the SpectraLink "template" DNs have been programmed, use the Set Copy function in Configuration Programming to copy the programming to all “like” SpectraLink DNs. You can copy both
System and User programming if you are using an M7310 set.
The installer can now test the handsets.
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3
Extension Assignments Worksheet
Handset 1
Handset 2
Handset 3
Handset 4
Handset 5
Handset 6
Handset 7
Handset 8
Handset 9
Handset 10
Handset 11
Handset 12
Handset 13
Handset 14
Handset 15
Handset 16
Shelf: _______ Interface Module: _______
Handset # Ext. # Name
12
13
14
15
16
8
9
10
11
Interface
Module
Circuit #
1
2
3
4
5
6
7
Comment
Handset
Serial #
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