Dimplex 400 sq. ft. 20 in. Freestanding Compact Electric Stove in Matte Black Service manual

Service Manual

Compact Stove

Model Numbers:

CS3311

CS4416

CS2307

CS3311 Pictured

Dimplex North America Limited

1367 Industrial Road Cambridge ON Canada N1R 7G8

1-888-346-7539 www.dimplex.com

In keeping with our policy of continuous product development, we reserve the right to make changes without notice.

REV

00

01

02

03

PCN

~~~~

DATE

Feb 12, 07

11563 Aug 10, 09

11993 April 12, 10

Sept 4, 12

7400100000R03

Table of Contents

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Exploded Parts Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Replacement Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Wiring Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Light Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Partially Reflective Glass Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Switch Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Flicker Motor/Flicker Rod Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Remote Control Receiver Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Heater Assembly/Cutout Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Thermostat Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Power Cord Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2

Operation

Electric Stove Manual Control

The manual controls for the stove are located in the upper left hand corner on the rear of the stove (Figure 1).

Figure 1

A

C unplug the unit and call Dimplex North America Limited at

1-888-346-7539 for technical support.

Remote Operation

The stove is supplied with an integrated ON/OFF remote control.

!

NOTE: Ensure that the stove’s 3 Position Switch is set to the remote Control setting (right position - see Figure 1A).

B

Battery Replacement (Figure 2)

To replace the battery:

1. Slide battery cover open on the remote control.

2. Correctly install one 12 Volt (A23) battery in the battery holder.

3. Close the battery cover.

A. 3 Position Switch

The switch has two (2) ON positions marked with and

“ Manual”.

The “ Manual” position is for manual operation. In this position the built-in remote control is by-passed.

The position is for operating the unit with the provided remote control. When in position the unit is operated with the ON and OFF buttons of the remote control.

When the switch is in the center position the unit is off.

Figure 2

On

Button

Battery

B. Heater ON/OFF Switch

The Heater ON/OFF Switch supplies power to the heater fan and the heater element. When the switch is in the ON position the heater operates if the thermostat calls for heat.

Off

Button

Battery

Cover

C. Heater Thermostat Control

To adjust the temperature to your individual requirements, turn the thermostat control clockwise all the way to turn on the heater. When the room reaches the desired temperature, turn the thermostat knob counter clockwise until you hear a click. Leave in this position to maintain the room temperature at this setting. For additional heat, turn clockwise until you hear the click again and the heater will turn on.

!

NOTE: When the heater is switched ON, the heater fan will operate. The heater element may or may not be on, depending on the thermostat control setting (see “Heater

Thermostat Control”).

Remote Initialization

Follow these steps to initialize or if necessary, re-initialize:

1. Disconnect power to the stove.

2. Ensure 3 Position Switch is in the Remote position (far right).

3. Restore power to stove.

4. Within 10 seconds of restoring power to stove, press the

ON button of the Remote Control.

Resetting The Temperature Cutoff Switch

Should the heater overheat, an automatic cut out will turn the heater off and it will not come back on without being reset. It can be reset by switching the 3 Position Switch to OFF and waiting five (5) minutes before switching the unit back on.

!

NOTE: If you do not press the ON button of the remote within 10 seconds, the process will need to be started again.

CAUTION: If you need to continuously reset the heater,

To operate, push the ON button to turn stove on, push the

OFF button to turn the stove off.

3

Exploded Parts Diagram

CS2307 Design

8

17

13

5

CS3311 Design

10

12

14

11

14

15 16

14

3

CS4416 Design

1

9

4

Replacement Parts List

CS3311

Part Number 6901050100

CS2307

Part Number

Replacement Part:

6901051300

1. Log Set Assembly . . . . . . . . . . . . . . . . .0438500400RP

2. Flicker Motor . . . . . . . . . . . . . . . . . . . . .2000210100RP

3. Heater Assembly . . . . . . . . . . . . . . . . .2200491000RP

4. Cutout . . . . . . . . . . . . . . . . . . . . . . . . . .2300270100RP

5. 3 Position Switch . . . . . . . . . . . . . . . . .2800071100RP

6. Power Cord . . . . . . . . . . . . . . . . . . . . .4100090202RP

7. Heater ON/OFF Switch . . . . . . . . . . . . .2800070200RP

8. Partially Reflective Glass. . . . . . . . . . . .5900640100RP

9. Remote Control . . . . . . . . . . . . . . . . . . .3000370800RP

CS4416

Part Number 6901050600

4

10. Remote Control Receiver . . . . . . . . . . .3000380200RP

11. Flicker Rod . . . . . . . . . . . . . . . . . . . . . .5900081100RP

12. Lamp holder. . . . . . . . . . . . . . . . . . . . . .4200090100RP

13. Thermostat Knob. . . . . . . . . . . . . . . . . .8800000300RP

14. Polished Door Knob (CS3311) . . . . . . .8800340100RP

Door Handle (CS4416, CS2307). . . . . .8800450100RP

15. Capacitor. . . . . . . . . . . . . . . . . . . . . . . .2300030100RP

16. Terminal Block. . . . . . . . . . . . . . . . . . . .4000070100RP

17. Thermostat . . . . . . . . . . . . . . . . . . . . . 2300150100RP*

2

7

6

Wiring Diagram

5

Light Bulb Replacement

Allow at least five (5) minutes for light bulbs to cool before touching bulbs to avoid accidental burning of skin.

Light bulbs need to be replaced when you notice a dark section of the flame. There are two (2) bulbs under the log set which generate the flames and embers.

Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons.

Helpful Hints

It is a good idea to replace all light bulbs at one time if they are close to the end of their rated life. Group replacement will reduce the number of times you need to open the unit to replace light bulbs.

Lower Light Bulb Requirements

Quantity of two (2) clear chandelier or candelabra bulbs with an E-12 (small) socket base, 25 Watt rating.

Do not exceed 25 Watts per bulb

To access the light bulb area (Figure 3):

1. Remove the five (5) Phillips screws on the access panel at the rear of the stove and remove.

2. Examine the bulbs to determine which bulbs require replacement.

3. Hold the socket while unscrewing the bulb.

4. Hold the socket while screwing in the new bulb.

5. Reattach Access Panel with screws removed in step 1.

Figure 3

Partially Reflective Glass Replacement

If the stove was operating prior to servicing allow at least

10 minutes for light bulbs and heating element to cool off to avoid accidental burning of skin.


Replacement Procedure

1. Open stove door.

2. Remove the 11 Philips screws that attach the top panel to the stove as shown in Figure 4. There are: four (4) screws along each side; and three (3) screws at the front, accessible behind the door.

3. Remove top panel.

4. Slide partially reflective glass up from within the stove to remove.

5. Properly orient replacement partially reflective glass and slide it down into place.

6. Position top panel back onto stove and screw into place with 11 screws removed in step 1.

Figure 4

Top Panel

Partially

Reflective

Glass

Screws (11)

Light Bulbs (2)

Access Panel

Screws (5)

6

Switch Replacement




Replacement Procedure:

1. Open stove door.

2. Remove the 11 Philips screws that attach the top panel to the stove as shown in Figure 4. There are: four (4) screws along each side; and three (3) screws at the front, accessible behind the door.


4. Locate switch to be replaced and disconnect the wiring clips, noting their original locations.

1. Open stove door.

2. Remove the 11 Philips screws that attach the top panel to the stove as shown in Figure 4 (page 6). There are: four

(4) screws along each side; and three (3) screws at the front, accessible behind the door.



3 Position Switch

The 3 Position Switch is located in the far upper left corner at the back of the stove (Figure 5). The Switch has three (3) wire clips to remove.

Figure 6

Top Panel

Heater ON/OFF Switch

The Heater ON/OFF Switch is located in the far upper left corner at the back of the stove, under the 3 Position Switch

Partially

Reflective

Glass

Figure 5

Retainer Clip

Wire Clips

Flicker

Motor

3 Position

Switch

Heater

ON/OFF

Switch

Thermostat

Knob

Thermostat

Log Set Screws (2)

Flicker Rod

(Figure 5). The Switch has two (2) wire clips to remove.

5. Depress the two (2) retainer clips on the switch to be replaced (one (1) per side) and push the switch out from the back panel of the stove.

6. Properly orient replacement switch and push into back panel until retainer clips snap into place.

7. Reconnect switch with wire clips removed in step 4.

8. Reattach top panel to stove using screws removed in step 2.

Flicker Motor/Flicker Rod Replacement





5. Remove the log set by removing the two (2) inside Philips screws as shown in Figure 6.

6. Pull Flicker Rod as far right (towards Flicker Motor) as possible and remove by cautiously bending the rod just enough for it to clear the mounting bracket on the left.

7. Close the stove door and turn the stove onto its back.

Figure 7

Screws to remove

7

8. Remove four (4) Philips screws as shown in Figure 7 to release the bottom pan.

CAUTION: Use caution when removing the bottom pan as the Heater Assembly is attached to it and is wired to the stove.

9. On the underside of the stove interior, disconnect the

Figure 8

Black wire

All wires lead to

Flicker Motor

Terminal Block

Capacitor

White wire

Brown wire three (3) wires from the Terminal Block that lead to the

Flicker Motor (Figure 8).

10. From inside the stove, pull the three (3) wires disconnected in step 9 up through the stove (wires may be encased in a sheath).

11. Remove the rubber sleeve from the Flicker Motor shaft.

12. Gently bend the Flicker Motor Bracket inwards enough

17. Connect the three (3) wires from the new motor to the

Terminal Block as they originally were (refer to Figure 8).

18. Follow steps 1 through 8 in reverse order to reassemble the stove.

Remote Control Receiver Replacement

The Remote Control requires no replacement procedure however, a reinitialization procedure may need to be followed. Refer to Page 3 for the procedure.




Receiver Replacement Procedure:

1. Open stove door.





Figure 10

Mounting

Studs (4)

Figure 9

Flicker

Motor

Flicker Motor

Bracket

Wires leading to Terminal

Block

Black wire to base of stove

Blue wire to thermostat

Grey wire to heater switch

Brown wire to 3-Position

Switch

White wire to base of stove

Shown exploded for clarity so that the two (2) screws that mount the motor to the bracket are accessible (Figure 9).

13. Remove the Flicker Motor by removing the two (2) Philips screws on either side of the motor.

14. Discard motor.

15. Properly orient replacement motor and attach to Flicker

Motor Bracket with screws removed in step 13.

16. Gently bend the Flicker Motor Bracket back into its original position and feed the new motor’s wires through the sheet metal to the Terminal Block.

5. The Remote Control Receiver is attached to the back panel of the stove by four (4) mounting studs (Figure 10).

6. Disconnect all five (5) wire clips from the Remote Control receiver, noting their original locations.

7. Depress the clasp of each mounting stud and release the

Remote Control receiver from the sheet metal.

8. Properly orient the replacement Remote Control receiver and snap it into place on the four (4) Mounting Studs.

9. Using Figure 10 as a reference, reconnect the five (5)

8

wire clips disconnected in step 6.

10. Follow steps 1 through 4 in revers order to reassemble the stove.

Figure 12

Cutout

Long yellow to Heater

ON/OFF Switch

Heater Assembly/Cutout Replacement




Replacement Procedure

1. Turn stove onto its back.

2. Remove four (4) Philips screws as shown in Figure 7

(page 7) to release the bottom pan.

CAUTION: Use caution when removing the bottom pan

Figure 11

Short yellow looped to element terminals

Short yellow to front terminal of Element

Blue from lower terminal of Element to Thermostat

Short yellow from rear element terminal to right motor terminal

Blue from left terminal of motor to

Terminal Block

Heater

Assembly

Cutout

To Terminal Block as the Heater Assembly is attached to it and is wired to the stove.

4. Locate the Heater Assembly in the center of the bottom panel (Figure 11).

5. Remove the one (1) small Phillips screw holding the

Cutout in place on the Heater Assembly (Figure 11).

Cutout Replacement: i. Open stove door.

ii. Remove the 11 Philips screws that attach the top panel to the stove as shown in Figure 4 (page 6). There are: four


iii. Remove top panel.

9 iv. Slide partially reflective glass up from within the stove to remove v. Disconnect the two (2) yellow wire clips of the freed

Cutout. The shorter wire connects to the front terminal of the Element (Figure 12). The longer wire runs through the stove and connects to Heater ON/OFF Switch. vi. Discard old Cutout vii. Feed longer yellow (or other color) wire through stove from replacement Cutout to the left terminal of the Heater

ON/OFF Switch (middle of switch).

viii. Connect shorter yellow (or other color) wire from replacement Cutout to front terminal of Heater Element

(Figure 12).

ix. If Heater Assembly is not to be replaced, attach Cutout to Heater Assembly using screw removed in step 5 and reassemble stove following steps 1 through 4 in reverse order.

6. Disconnect the seven (7) wire clips from the Heater

Assembly, noting their original locations.

7. With the Heater Assembly and Bottom Pan free from the chassis of the stove, remove the four (4) Philips screws

Figure 13 Screws to remove (4)

that hold the Heater Assembly in place from the bottom surface of the pan (Figure 13).

8. Remove the two (2) black metal stand off brackets from the Heater Assembly by removing the two (2) Philips screws that hold each bracket in place.

9. Remove the black metal baffle that surrounds the Heater

Assembly’s Element by removing the four (4) Philips

Figure 14

Figure 15

Blue wire clip leading to lower section of stove

Thermostat

Paired wire clips - 1 to Remote

Control receiver, 1 to lower section of stove

Screws to remove (4) screws that hold it in place. There are two (2) screws on the top and bottom (Figure 14).

10. Attach the metal baffle and stand off brackets onto the replacement Heater Assembly.

11. Reattach the Bottom Pan to the Heater Assembly using the screws from step 7.

12. Attach the seven (7) wire clips removed in step 6 using

Figure 12 as a reference if needed.

13. Reattach Cutout to Heater Assembly using small Phillips screw removed in step 5.

14. Reassemble the stove following steps 1 through 4 in reverse order.

Thermostat to the back panel (Figure 15).

7. Remove the three (3) wire clips that attach to the

Thermostat, noting their original positions.

8. Orient replacement Thermostat and connect the wire clips that were removed in step 7 (refer to Figure 15).

9. Attach Thermostat to inside surface of rear panel using two (2) silver screws removed in step 6.

10. Follow steps 1 through 5 in reverse order to reassemble stove.

Power Cord Replacement




Thermostat Replacement




1. Open stove door.





5. Pull off the Thermostat knob from the rear of the stove.

6. Remove the two (2) silver Phillips screws that attach the

10


1. Open stove door.





5. On the back panel of the stove, remove the two (2)

Phillips screws that hold the Power Cord Access Panel in place (Figure 16, page 11).

6. Pull the Access Panel off of the Power Cord (Figure 17).

7. Cut any zip ties that may hold the Power Cord in place within the stove and trace the power cord wires to where they connect.

The ribbed edge of the power cord connects to the far

Figure 16

Figure 17

Screws to remove (2) left terminal of the Remote Control Receiver, the smooth edged cord connects to the center terminal of the 3

Position Switch (Figure 18).

8. Disconnect both wire clips described above and pull old

Power Cord through stove and out back of stove.

9. Feed replacement Power Cord through access at back of stove and connect wire clips to both Remote Control

Receiver and 3 Position Switch as shown in Figure 18.

10. Attach Access Panel to back of stove using screws removed in step 5.

11. Follow steps 1 through 4 in revers order to reassemble stove.

Figure 18

Smooth edge to center terminal of 3 Position

ON/OFF Switch

Ribbed edge to left terminal of Remote

Control receiver

11

Troubleshooting Guide

General

Circuit breaker trips or fuse blows when unit is turned on

Unit turns on or off by itself

Lights dim in room while the unit is on

PROBLEM

Power cord gets warm sources.

rating

Normal Operation

CAUSE

Short in unit wiring.

Improper circuit current rating

Remote Control has a similar frequency to other remotes in the area.

Radio frequency disturbance from outside

Unit is drawing close to circuit current

Defective power cord

SOLUTION

Trace wiring in unit.

Additional appliances may exceed the current rating of the circuit breaker or fuse. Plug unit into another outlet or install unit on a dedicated 15 amp circuit.

Replace Remote Control. Initialize Remote Control and

Remote Control Receiver

Replace Remote Control and Remote Control Receiver, where necessary. Initialize Remote Control and Receiver

Move the unit to another outlet or install unit on a dedicated 15 amp circuit

The power cord may get slightly warm to the touch when the heater is on

Replace power cord if cord gets hot to the touch.

Appearance

Fireplace does not turn on Manually

Fireplace does not turn on using the Remote Control

Improper operation

No incoming voltage from the electrical wall socket

Loose wiring

Defective On/Off or 3-Position Switch

Refer to Operation Section

Check Fuse/Breaker Panel

Check wiring connections

Replace On/Off or 3-Position Switch (Depending on the model)

Defective Remote Control Receiver

Improper operation Refer to Operation Section

Remote Control not initialized to fireplace Initialize the Remote Control

Remote Control not working.

Replace Remote Control Receiver. Initialize with Remote Control

Install new battery into the Remote Control. Reinitialize remote where necessary

Replace Remote Control or Remote Control Receiver, where necessary. Initialize Remote Control and Receiver.

Flame Frozen

Flame not bright or flame not visible

Loose wiring

Defective Flicker motor

Burnt out light bulbs

Loose wiring

Defective light harness

Log set dim, not glowing

Flame Shudder

Burnt light bulbs


Light leaking around the log set Log set not positioned properly


Replace Flicker motor

Replace light bulbs


Replace light harness

Replace light bulbs


Check log set for proper fit

12

PROBLEM

Heater

Heater is not turning off

CAUSE SOLUTION

Heater is not turning on, but flame effect is still functioning

Heater is turning off after a couple of minutes of operation

Heater emits an odor

Heater fan turns on but heater lacks heat

Heating element is glowing red

Improper operation

Defective Heater On/Off Switch

Defective Thermostat

Improper operation

Loose wiring



Defective Heater Assembly

Build up of dirt/dust in heater assembly


Normal Operation


Improper operation

Loose wiring




Normal Operation



Replace Heater On/Off Switch

Replace Thermostat


Trace wiring in unit


Replace Thermostat

Replace Heater Assembly

Ensure that exterior intake louvers and firebox cavity are free of dirt/dust.


Normal operation is when the heater emits an odor for a brief period after the heater is initially turned on. The heater is burning off any dust accumulated during manufacturing or operation.



Trace wiring in unit


Replace Thermostat


Small glowing sections of the element are considered normal.

If larger glowing sections are causing the heater to trip the thermal cutout, unplug unit, discontinue use and replace heater assembly.

Noise

Excessive noise with the heater on

Dirty blower assembly

Grinding or excessive noise with the heater off


Flicker rod hitting or rubbing against internal components


Ensure that exterior intake louvers and firebox cavity are free of dirt/dust.


Ensure rod is straight and mounted properly in the bracket, spinning freely away from other components.

Replace if necessary.


13

Dimplex 400 sq. ft. 20 in. Freestanding Compact Electric Stove in Matte Black Service manual

Service Manual

Compact Stove

Model Numbers:

Table of Contents

Operation

Electric Stove Manual Control

Remote Operation

Resetting The Temperature Cutoff Switch

Exploded Parts Diagram

Replacement Parts List

CS3311

CS2307

CS4416

Wiring Diagram

Light Bulb Replacement

Partially Reflective Glass Replacement

Replacement Procedure

Switch Replacement

Flicker Motor/Flicker Rod Replacement

Remote Control Receiver Replacement

Receiver Replacement Procedure:

Heater Assembly/Cutout Replacement

Power Cord Replacement

Thermostat Replacement

Troubleshooting Guide

Related manuals

Table of contents

Dimplex 400 sq. ft. 20 in. Freestanding Compact Electric Stove in Matte Black Service manual

Service Manual

Compact Stove

Model Numbers:

Table of Contents

Operation

Electric Stove Manual Control

Remote Operation

Resetting The Temperature Cutoff Switch

Exploded Parts Diagram

Replacement Parts List

CS3311

CS2307

CS4416

Wiring Diagram

Light Bulb Replacement

Partially Reflective Glass Replacement

Replacement Procedure

Switch Replacement

Flicker Motor/Flicker Rod Replacement

Remote Control Receiver Replacement

Receiver Replacement Procedure:

Heater Assembly/Cutout Replacement

Power Cord Replacement

Thermostat Replacement

Troubleshooting Guide

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Table of contents