Sierra Wireless

AirCard

®

326U

QUICK START GUIDE

1

Welcome to the AirCard 326U

USB Modem

This Quick Start Guide provides instructions for installing and using your AirCard USB modem.

Your package contains:

• AirCard 326U USB modem with TRU-Install

• This Quick Start Guide

You can use the AirCard 326U with these operating systems:

• Windows ® 7

Vista ®

• Windows XP (Service pack 3 or later)

OS ® X 10.5 or later

Windows and Mac 64-bit editions are also supported

LEDs

USB connector microSD slot

Data LED

Power LED

SIM card slot is under the back cover. See page 3 for details.

2

Installation

This TRU-Install enabled and does not require a CD for installation.

11 Remove the back cover and insert the SIM card as shown in the illustrations.

microSD slot

SIM card slot

3

Replace the back cover.

SIM card

22

Insert the modem into the USB slot.

Windows

The software installation process starts automatically. Follow the on-screen prompts to install Sierra

Wireless AirCard Watcher ® software. If the installation does not start automatically, see page 8.

Mac OS X

Double-click the installer package when it appears. If the installer package does not appear, see page 9.

After the installation is complete, the message “A new network interface has been detected” appears.

1. Click the Network Preferences... button.

2. In the Network window, click Apply.

Your modem is ready to connect.

33

Once the software is installed, the modem searches for a network. When the modem fi nds a network, the

Connect button in Watcher becomes available.

Click Connect to connect to the Internet.

4

Windows 7 Mobile Broadband*

To connect to the network using Windows 7

Mobile Broadband:

1. Click the signal strength icon in the system tray.

The Mobile Broadband connection window opens.

2. Select your network and click Connect.

Note: Features such as SMS are only available by using

Watcher.

*This product has passed Microsoft-designed tests for a high standard of performance, reliability, and compatibility with Windows 7.

5

Using Watcher

Start Watcher (Windows)

To launch Watcher:

• Double-click the Watcher icon on your desktop.

• In Windows Vista or Windows 7, select

Start > All Programs > Sierra Wireless > AirCard

Watcher.

• In Windows XP, select Start > Programs > Sierra

Wireless > AirCard Watcher.

Start Watcher (Mac)

To launch Watcher:

• Click the Watcher icon in the dock.

• In Finder, select Applications > Sierra Wireless >

AirCard Watcher.

LED Operation

The two LEDs show the current status of the modem.

Color / State Power LED

Off Not powered

Blinking

Firmware is updating.

Do not remove your AirCard

326U.

Blinking Initializing

Solid

Solid

Powered on

AirCard 326U error

Data LED

Unable to detect service

3G+ network detected

2G network detected

Connected to a 3G+ network

Connected to a 2G network

For troubleshooting information related to the LEDs, see page 10.

6

7

Removing the modem

Windows

1. Exit Watcher.

2. Remove the modem by pulling it straight out from the

USB port.

Mac OS X

1. Exit Watcher.

2. If a microSD card is inserted in the modem, locate the microSD card drive in Finder and click the Eject icon.

3. Remove the modem by pulling it straight out from the

USB port.

View the User Guide

The User Guide provides additional operating information, troubleshooting suggestions, and specifi cations for the modem.

• In Windows Vista or Windows 7, select Start > All

Programs > Sierra Wireless and then double-click the

PDF fi le.

• In Windows XP, select Start > Programs > Sierra

Wireless and then double-click the PDF fi le.

• In Mac OS X, in Finder, select Applications >

Sierra Wireless and then double-click the PDF fi le.

Frequently Asked Questions

Does the latest version of Watcher work with my other Sierra Wireless modems?

Yes, Watcher is backwards compatible with all Sierra Wireless USB and ExpressCard modems. It is not compatible with non-Sierra Wireless products.

You can set Watcher to automatically check for updates.

For more information see the Watcher Help (select Help >

Help topics. )

Where can I fi nd get more information and updates for the 326U modem?

For additional information, refer to the User Guide (see page 7) or the Watcher Online Help. For fi rmware and software updates, visit www.sierrawireless.com/support.

Troubleshooting

What do I do if the software installation does not start (Windows) or I don't see the Installer package (Mac)?

Windows

1. Double-click Computer (Windows Vista, Windows 7) or

My Computer (Windows XP) on your desktop.

2. Click the TRU-Install drive.

3. Under the TRU-Install drive, open the Win folder and double-click Setup.exe. Follow the on-screen prompts to install the software.

8

For additional information, refer to the User Guide. If the software failed to install, you’ll fi nd the User Guide in

Computer > TRU-Install > Win (Windows Vista,

Windows 7) or My Computer > TRU-Install > Win

(Windows XP) .

Mac OS X

If you do not see the installer package:

1. Open Finder.

2. Under Devices, click AirCard 326U.

3. Double-click the installer package.

For additional information about your modem, refer to the

User Guide. In Finder, select Applications >

Sierra Wireless > AirCard Watcher.

Unable to connect?

1. Check the physical connection of the modem. (Remove and reinsert it.)

2. Try another USB port. Do not use a hub or any external equipment.

Once connected, what do I do if I have trouble with my email account or Internet browser?

9

1. Check the browser settings: a. Select File. Ensure there is no check mark next to

“Work Offl ine”.

b. Select Tools > Internet Options.

• General tab. Delete Cookies and Temp fi les, and clear History.

• Privacy tab. Disable the Pop-up Blocker.

• Connections tab > LAN settings. Ensure that all check boxes are clear (no check marks).

• Advanced tab. Restore Default settings.

2. Consult the help systems on your email or Internet browser to fi nd troubleshooting help specifi c to what you are doing.

Problems indicated by the LEDs:

Problem/Error Solution

The device has no power— the LED indicator is off.

No service is available— the LED indicator is off).

Ensure the following:

• The device is properly inserted.

• The computer is turned on and not in standby mode (Windows) or Sleep mode (Mac).

Try the following:

• Reorient your computer.

• If you are inside a building or near a structure that may be blocking the signal, change the location of your computer.

• Connect an external antenna.

• Contact your service provider regarding the status of the network or your account.

10

2400096 Rev. 1.0

© 2011 Sierra Wireless. All rights reserved.

Heart of the Wireless Machine ® is a registered trademark of Sierra

Wireless. Watcher ® is a trademark of Sierra Wireless, registered in the

European Community. Sierra Wireless, the Sierra Wireless logo, and the red wave design are trademarks of Sierra Wireless. Windows ® and

Vista ® are registered trademarks of Microsoft Corporation. Mac OS ® is a trademark of Apple Inc., registered in the U.S. and other countries.

Other trademarks are the property of their respective owners.

This product may contain technology developed by or for Sierra

Wireless Inc. This product includes technology licensed from

QUALCOMM 3G. This product is manufactured or sold by Sierra

Wireless or its affi liates under one or more patents licensed from

Inter-Digital Group.