AirCard 309 Quick Start Manual

AirCard

®

USB 309 MODEM

QUICK START GUIDE

GUIDE DE DÉMARRAGE RAPIDE

GUÍA DE INICIO RÁPIDO

90 mm

www.sierrawireless.com

1

90 mm

Welcome to the AirCard

®

USB 309 modem

Your package contains:

• AirCard USB 309 modem with TRU-Install™

• This Quick Start Guide

• USB extension cable

• Laptop clip

• Lanyard

You can also purchase the following accessories for your modem:

• External antenna — improves performance in areas with low signal strength (available at www.sierrawireless.com/eStore)

• microSD ™ card — for external data storage

(available at consumer electronics stores)

You can use your USB modem with these operating systems:

• Windows 7

• Windows ® XP

• Windows Vista ®

(Windows 64-bit editions are also supported)

• Mac OS ® X 10.4.11 or later

LEDs

External antenna connector

Power

Data

SIM card slot

USB connector microSD ™ slot

Cap

90 mm

Installation

This modem is TRU-Install enabled and does not require a CD for installation.

Remove the cap from the end of the modem and insert the SIM card as shown in the illustration.

Insert the USB modem into the USB slot.

Windows

The software installation process starts automatically. Follow the on-screen prompts to install the Watcher software.

Mac OS X

When the 3G Watcher window appears, double-click the installer package.

3 Once the software is installed, the modem searches for a network. When the modem finds a network, the Connect button in Watcher becomes available.

Click Connect to connect to your network.

Windows 7 Mobile Broadband

To connect to the network using Windows 7 Mobile Broadband:

1. Click the signal strength icon in the system tray.

The Mobile Broadband connection window opens.

2. Select your network and click Connect.

Note: Features such as SMS are only available by using Watcher.

* This product has passed Microsoft-designed tests for a high standard of performance, reliability, and compatibility with Windows 7.

2

3

90 mm

The first time you run 3G Watcher:

Mac OS X 10.4.11

1. After clicking Connect , open System Preferences and select Network .

2.

When the “New Port Detected” message appears, click OK .

3.

Click Apply Now . Your modem connects to the network.

Mac OS X 10.5

1. After clicking Connect, the message “A new network interface has been detected” appears. Click the Network Preferences ... button.

2. In the Network window, click Apply . Your modem connects to the network.

If you are prompted to configure a profile, click Yes . The Profiles window opens. From the list of default profiles, select your service provider. If your service provider is not on the list, contact them.

Click OK . The modem is ready to use.

To access the Help system in Watcher, select Help > Sierra Wireless 3G Watcher

Help . For additional information about your modem, refer to the User Guide. You’ll find it in Finder > Applications > 3G Watcher .

Attach the lanyard

To keep everything together, it’s a good idea to thread the lanyard through the cap and the modem, as shown in the illustrations.

90 mm

LED Operation

The two LEDs show the current status of the modem.

LED State

Power

Data

Off

Indicates

One of the following states:

• The modem is not inserted in the computer.

• The computer is off or in “suspend and resume” mode.

• The modem radio has been turned off using

Watcher or another connection client.

Solid blue

Blinking blue

The power is on, the modem is working normally.

The firmware is being updated. Do not remove the modem from the computer.

Blinking amber The modem is searching for service (initializing).

Solid amber Modem error — either the modem is having a problem initializing (searching for service) or is offline because of a failure.

Contact your service provider.

Off The modem is unable to detect 2G or 3G service.

Blinking amber The modem has detected a 2G network (EDGE,

GPRS, GSM) and is ready to connect.

Solid amber

Blinking blue

Solid blue

The modem is connected to a 2G network and is able to send and receive data.

The modem has detected a 3G network (UMTS,

HSPA) and is ready to connect.

The modem is connected to a 3G network and can send and receive data.

4

5

90 mm

Troubleshooting (Windows)

What do I do if the software installation does not start automatically?

If TRU-Install does not start automatically, you can start the installation process manually.

Windows

1.

Double-click My Computer (Windows XP) or Computer (Windows 7 or Windows

Vista) on your desktop.

2.

Click the TRU-Install drive.

3.

Under the TRU-Install drive, open the Win folder and double-click the

Setup.exe file. Follow the on-screen prompts to install the software.

Mac OS X

If you do not see the 3G Watcher window:

1. Open Finder .

2.

Under Devices, double-click 3G Watcher .

3.

Double-click the installer package.

For additional information about your modem and troubleshooting suggestions if the software installation fails, refer to the User Guide. If the software failed to install successfully, you’ll find the User Guide in the following location, depending on your operating system:

My Computer > TRU-Install > Win .

• For Windows Vista or Windows 7: Computer > TRU-Install > Win .

Note: Once the software is successfully installed, the User Guide is available from the

Start menu:

Start > Programs > Sierra Wireless .

• For Windows Vista or Windows 7: Start > All Programs > Sierra Wireless .

90 mm

Frequently asked questions

Does the latest version of Watcher work with my other Sierra

Wireless modems?

Yes, Watcher is backwards compatible with all Sierra Wireless USB and Express-

Card modems. It is not compatible with non-Sierra Wireless products. You can set

Watcher to automatically check for updates. For more information, see the Watcher

Help (select Help > Help topics ).

When do I use the extension cable?

If the orientation of your computer’s USB slot or the thickness of your computer are such that pressure is applied to the end or side of the modem, you may damage the modem or your computer. In such cases, do not insert the modem directly into your computer’s USB slot. Use the USB extension cable instead.

6

90 mm

2131339 Rev. 1.0

© 2010 Sierra Wireless. All rights reserved.

Heart of the Wireless Machine ® is a registered trademark of Sierra Wireless. Watcher ® is a trademark of

Sierra Wireless, registered in the European Community. Sierra Wireless, the Sierra Wireless logo, the red wave design, TRU-Install TM , and Compass TM are trademarks of Sierra Wireless. Windows ® and Vista ® are registered trademarks of Microsoft Corporation. Mac OS ® is a trademark of Apple Inc., registered in the US and other countries. Other trademarks are the property of the respective owners.

Portions of this product may be covered by some or all of the following US patents:

5,515,013, 5,629,960, 5,845,216, 5,847,553, 5,878,234, 5,890,057, 5,929,815, 6,169,884,

6,191,741, 6,199,168, 6,339,405, 6,359,591, 6,400,336, 6,516,204, 6,561,851, 6,643,501,

6,653,979, 6,697,030, 6,785,830, 6,845,249, 6,847,830, 6,876,697, 6,879,585, 6,886,049,

6,968,171, 6,985,757, 7,023,878, 7,053,843, 7,106,569, 7,145,267, 7,200,512, 7,295,171,

7,287,162, D442,170, D459,303, D599,256, D560,911 and other patents pending.

This product includes technology licensed from:

Manufactured or sold by Sierra Wireless or its licensees under one or more patents licensed from Inter-

Digital Group.