Cisco 7900 7961G, 7941G IP phone User Guide
The Cisco 7961 is a full-featured business phone that offers a wide range of capabilities to help you communicate and collaborate effectively. With its intuitive user interface, crystal-clear audio, and advanced features like multiple line support, conferencing, and call forwarding, the Cisco 7961 is the perfect choice for busy professionals who demand the best in communications technology.
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User Guide for
Cisco Unified IP Phones
7961G and 7941G
Common Phone Tasks
View online help on the phone
Press .
Place a call
Go-off hook before or after dialing a number.
Redial a number
Press Redial. Or press the Navigation button while on-hook to see your Placed Calls log.
Switch to the handset during a call
Pick up the handset.
Switch to the speaker or headset during a call
Press or , then hang up the handset.
Mute your phone
Press .
Use your call logs
Edit a number
Press to choose a call log. To dial, highlight a listing and go off-hook.
Press EditDial, << or
>>.
Hold/resume a call Press Hold or Resume.
Transfer a call to a new number
Start a standard (ad hoc) conference call
Press Transfer and enter a target number, then press Transfer again.
With 1 st
party on the line press more > Confrn, dial the participant, then press Confrn again.
Quick Reference Guide for
Cisco Unified IP Phones
7961G and 7941G
Softkey Definitions
Phone Screen Icons
Button Icons
Common Phone Tasks
Softkey Definitions
Answer Answer a call
Back
Cancel
CFwdALL
Return to the previous Help topic
Cancel an action or exit a screen without applying changes
Set up/cancel call forwarding
Clear
Close
ConfList
Confrn
Delete
Details
Dial
DirTrfr
EditDial
EndCall
Erase
Exit
Delete records or settings
Close the current window
View conference participants
Create a conference call
Remove characters to the right of the cursor when using EditDial
Open the Details call record for a multiparty call in the
Missed Calls and Received
Calls logs
Dial a phone number
Transfer two calls to each other
Edit a number in a call log
Disconnect the current call
Reset settings to their defaults
Return to the previous screen
iDivert
Join
more
New Call
Redial
Remove
Resume
RmLstC
Save
Search
Select
Transfer
Update
<<
>>
Send a call to your voice messaging system
Join several calls already on a single line to create a conference
Display additional softkeys
Make a new call
Redial the most recently dialed number
Remove a conference participant
Resume a call on hold
Drop the last party added to a conference call
Save the chosen settings
Search for a directory listing
Select a menu item or call
Transfer a call
Refresh content
Delete entered characters
Move through entered characters
Phone Screen Icons
Line and Call State
Call Forwarding enabled
Call on hold
Connected call
Off-hook
On-hook
Incoming call
Shared line in use
Selected Device
Handset in use
Headset in use
Speakerphone in use
Other Features
Message waiting
Option selected
Feature enabled
Button Icons
Messages
Services (Disabled)
Help
Directories
Settings
Volume
Speaker
Mute
Headset
Contents
Getting Started 1
Using this Guide 1
Safety and Performance Information 2
Connecting Your Phone 3
An Overview of Your Phone 5
Understanding Buttons and Hardware 5
Understanding Phone Screen Features 7
Cleaning the Phone Screen 7
Understanding Feature Buttons and Menus 7
Understanding the Help System on Your Phone 8
Understanding Lines vs. Calls 8
Understanding Line and Call Icons 8
Understanding Feature Availability 9
Basic Call Handling 10
Placing a Call—Basic Options 10
Placing a Call—Additional Options 10
Answering a Call 11
Ending a Call 11
Using Hold and Resume 12
Using Mute 12
Switching Between Multiple Calls 12
Viewing Multiple Calls 13
Transferring Calls 13
Forwarding All Calls to Another Number 14
Making Conference Calls 14
iv
Understanding Standard Conference Calls 14
Starting and Joining a Standard Conference 14
Using a Shared Line 16
Using a Handset, Headset, and Speakerphone 17
Using Phone Settings 18
Customizing Rings and Volume 18
Customizing the Phone Screen 18
Using Call Logs and Directories 19
Using Call Logs 19
Using Corporate Directory on Your Phone 20
Accessing the Voicemail System 21
Troubleshooting Your Phone 22
Index 23
v
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections.
If you want to... Then...
Explore your phone on your own
Review safety information
Connect your phone
Use your phone after it is installed
Learn what the button lights mean
Learn about the display
Make calls
Press
on the phone when you need assistance.
Safety and Performance Information, page 2
Connecting Your Phone, page 3 .
An Overview of Your Phone, page 5 .
Understanding Buttons and Hardware, page 5 .
See Understanding Phone Screen Features, page 7 .
See Placing a Call—Basic Options, page 10 .
Put calls on hold
Mute calls
Transfer calls
See
Using Hold and Resume, page 12
Transferring Calls, page 13 .
Make conference calls See Making Conference Calls, page 14 .
Share a line
Use your phone as a speakerphone
See
Using a Shared Line, page 16 .
Using a Handset, Headset, and Speakerphone, page 17
Change the ring volume or tone
See Using Phone Settings, page 18 .
View your missed calls
See Using Call Logs and Directories, page 19 .
Listen to your voice messages See Accessing the Voicemail System, page 21 .
See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.
1
Safety and Performance Information
Read the following safety notices before installing or using your Cisco Unified IP Phone:
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.
Warning: Read the installation instructions before you connect the system to its power source.
Warning: Ultimate disposal of this product should be handled according to all national laws and regulations.
Warning: Do not work on the system or connect or disconnect cables during periods of lightning activity.
Warning: To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain
TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables.
Caution: Inline power circuits provide current through the communication cable. Use the Cisco provided cable or a minimum 24 AWG communication cable.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.
2
Connecting Your Phone
IMT will likely initially connect your new Cisco Unified IP Phone to the APU IP telephony network. If your phone needs to be moved for any reason, refer to the figure and table below to connect your phone.
1 DC adaptor port (DC48V) – Not used
2 AC-to-DC power supply – Not used
3 AC power cord – Not used
5
6
7
Access port (10/100 PC) – Plug into computer data port
Handset port
Headset port
4 Network port (10/100 SW) – Plug into data jack 8 Footstand button
Connecting Your Phone
Your Cisco phone is powered by and runs off of a data connection. Your phone should be plugged into a data jack (see 4 above), NOT a phone jack. Your computer can then run off of the data connection through the phone by plugging your computer into the phone (see 5 above).
Adjusting the Footstand
To change the angle that your phone sits on your desk, adjust the footstand while pressing the footstand button.
3
Adjusting the Handset Rest
When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions.
1 Set the handset aside and pull the square plastic tab from the handset rest.
2 Rotate the tab 180 degrees.
3
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.
Headset Information
To use a headset, connect it to the headset port on the back of your phone. For headset models that are compatible with your phone and supported by IMT, please see this site: www.apu.edu/imt/telecommunications/headsets . Requests to purchase headsets can be emailed to the IMT Support Desk at [email protected]
.
4
An Overview of Your Phone
Unified IP Phone 7961G provides six line buttons for phone lines, while the Cisco Unified IP Phone
7941G provides two line buttons (see Understanding Buttons and Hardware, page 5 for more details).
In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Your phone supports a comprehensive online help system that displays information on the phone screen.
Understanding Buttons and Hardware
You can use Figure 1 to identify buttons and hardware on your phone.
Figure 1 Cisco Unified IP Phone 7961G (the 7941G is identical but with only 2 line buttons)
Description Item
1 Programmable line buttons
Programmable buttons provide access to different phone lines or extensions (line buttons).
The buttons illuminate to indicate status:
Green, steady—Active call
Green, flashing—Held call
Amber, flashing—Incoming call
Red, steady—Remote line in use
For more information,
see...
Screen Features, page 7
10
page 16
5
2
3
Item
Phone screen
Footstand button
4 Messages button
5 Directories button
Description
Shows phone features.
Allows you to adjust the angle of the phone.
Auto-dials the voicemail system.
Opens/closes the Directories menu, which provides call logs (Missed, Received, and
Placed) and the corporate directory.
For more information,
see...
Adjusting the Footstand, page 3
Accessing the Voicemail
System, page 21
Using Call Logs, page 19
6 Help button
7 Settings button
Activates the help menu.
Opens/closes the Settings menu. Use it to control phone screen contrast and ring sounds.
This button has been disabled. 8 Services button
9 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).
10 Speaker button Toggles the speakerphone on or off.
Using Phone Settings, page
18
Using a Handset, Headset, and Speakerphone, page 17
Using a Handset, Headset, and Speakerphone, page 17
Using Mute, page 12 11 Mute button Toggles the Mute feature on or off.
12 Headset button Toggles the headset on or off.
13 Navigation button
Allows you to scroll through menus and highlight items. When on-hook, displays phone numbers from your placed calls log.
Using a Handset, Headset, and Speakerphone, page 17
14 Keypad
15 Softkey buttons
16 Handset indicator light
Allows you to dial phone numbers, enter letters, and choose menu items.
Each button activates a softkey option
(displayed on your phone screen). Softkeys change depending on the status of the phone.
Blinks when the phone rings and remains lit to indicate a new voice message.
Basic Call Handling, page 10
Accessing the Voicemail
System, page 21
6
Understanding Phone Screen Features
This is what your main phone screen might look like with active calls and several feature menus open:
1
Primary phone line
Displays the phone number (extension number) for your primary phone line.
When several feature tabs are open, the phone number and the time and date alternate display in this area.
2
Icons for line buttons
Programmable buttons serve as phone line buttons. Icons and labels indicate how these buttons are configured. For an icon reference, see Phone
Screen Icons in the Quick Reference Card at the front of this guide.
3 Softkey labels
Each displays a softkey function. To activate a softkey function, press the softkey button directly below the softkey label.
Displays audio mode icons, status information, and prompts. 4 Status line
5 Call activity area
Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See Understanding Line and Call
Icons, page 8 and Viewing Multiple Calls, page 13 .
6 Phone tab Indicates call activity.
7 Feature tabs
Each feature tab indicates an open feature menu. See Understanding
Feature Buttons and Menus, page 7 .
Cleaning the Phone Screen
Gently wipe the phone screen with a soft, dry cloth. Do not use any liquids or powders on the phone.
Using anything other than a soft, dry cloth can contaminate phone components and cause failures.
Understanding Feature Buttons and Menus
Press a feature button to open or close a feature menu.
7
If you want to...
Open or close a feature menu
Then...
Press a feature button: Messages, Directories, Settings, Help
Scroll through a list or menu
Go back one level in a feature menu
Press the Navigation button.
Press Exit. Pressing Exit from the top level of a menu closes the menu.
Switch among open feature menus
Press a feature button. Each feature menu has a corresponding tab.
The tab is visible when the feature menu is open.
Understanding the Help System on Your Phone
Your Cisco Unified IP Phone provides a comprehensive online help system. Help topics appear on the phone screen. See the following table for details.
If you want to... Then...
View the main menu
Press on your phone and wait a few seconds for the menu to display.
Main menu topics include:
• About Your Cisco Unified IP Phone—Details about your phone
• How do I...?—Procedures for common phone tasks
• Calling Features—Descriptions and procedures for calling features
• Help—Tips on using and accessing Help
Learn about a button or softkey
Press , then quickly press a button or softkey.
Learn about a menu item
Press Settings or Directories to display a feature menu. Highlight a menu item, then press twice quickly.
Get help using Help
Press . Choose Help from the main menu.
Understanding Lines vs. Calls
To avoid confusion about lines and calls, refer to these descriptions:
Lines—Each line corresponds to a phone number (or extension) that others can use to call you. The
Cisco Unified IP Phone 7961G supports one to six lines and the Cisco Unified IP Phone 7941G supports one to two lines, depending on configuration. To see how many lines you have, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons: .
Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line. Only one call can be active at any time; other calls are automatically placed on hold.
Understanding Line and Call Icons
Your phone displays icons to help you determine the call and line state.
8
Icon Call State Description
On-hook line No call activity on this line.
Off-hook line
Connected call
Ringing call
Call on hold
Remote-inuse
You are dialing a number or an outgoing call is ringing. See Placing a
Call—Basic Options, page 10 for dialing options.
You are currently connected to the other party.
An incoming call is ringing on one of your lines. See Answering a Call, page 11 for details.
A call has been placed on hold. See Using Hold and Resume, page 12 for details.
Another phone that shares a line on your phone has a connected call.
See Using a Shared Line, page 16 for details.
Understanding Feature Availability
Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact the IMT Support Desk if you have questions about feature operation or availability.
9
Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability may vary.
Placing a Call—Basic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
If you want to... Then...
For more information,
see...
Place a call using the handset
Pick up the handset and enter a number.
An Overview of Your
Phone, page 5
Place a call using the speakerphone
Place a call using a headset
Press and enter a number.
Press and enter a number. Or if it is lit, press New Call and enter a number.
Using a Handset,
Headset, and
Speakerphone, page 17
Using a Handset,
Headset, and
Speakerphone, page 17
Redial a number
Press Redial to dial the last number, or press the Navigation button (with the phone on-hook) to see your Placed
Calls.
Using Call Logs, page 19
Place a call when another call is active (using the same line)
1. Press Hold.
2. Press New Call.
3. Enter a number.
Using Hold and Resume, page 12
Dial from a call log
1. Choose > Missed Calls,
Received Calls, or Placed Calls.
2. Select the listing or scroll to it and go off-hook.
Using Call Logs, page 19
Tips
• You can dial on-hook without a dial tone (predial). To predial, enter a number, then go offhook by lifting the handset or pressing Dial, or .
• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook.
• If you make a mistake while dialing, press << to erase digits.
Placing a Call—Additional Options
You can place calls using special features and services available on your phone.
10
If you want to...
Place a call while another call is active (using a different extension)
Then...
For more information,
see...
1. Press for the new line. The call on the first line will be placed on hold automatically.
2. Enter a number.
Using a Shared Line, page
16
Dial from a corporate directory on the phone
1. Choose > Corporate
Directory.
2. Enter a name and press Search.
3. Highlight a listing and go offhook.
Note: Speed dialing is not available at this time.
Answering a Call
You can answer a call by lifting the handset, or you can use other options if they are available on your phone.
If you want to... Then...
For more information,
see...
Answer with a headset
Answer with the speakerphone
Switch from a connected call to answer a new call
Answer using call waiting
Press , if unlit. Or, if is already lit, press Answer or the flashing line button.
Press , Answer, or the flashing line button.
Press Answer, or if the call is ringing on a different line, press the flashing line button.
Press Answer.
Using a Handset, Headset, and Speakerphone, page
17
Using a Handset, Headset, and Speakerphone, page
17
Send a call to your voice messaging system
Press iDivert.
Ending a Call
To end a call, hang up. See the following table for details.
If you want to... Then...
Hang up while using the handset Return the handset to its cradle. Or press EndCall.
Hang up while using the speakerphone Press
or EndCall.
Hang up while using the headset
Hang up one call but preserve another call on the same line
Press . If you want to keep headset mode activated, press EndCall.
Press EndCall. If necessary, remove the call from hold first.
11
Using Hold and Resume
You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID and the corresponding line button flashes green
If you want to... Then...
.
Put a call on hold
1. Make sure the appropriate call is highlighted.
2. Press Hold.
Remove a call from hold on the current line
1. Make sure the appropriate call is highlighted.
2. Press Resume.
Remove a call from hold on a different line
1. Press the appropriate line button.
2. If necessary, scroll to the appropriate call and press Resume.
Tip
Engaging the Hold feature typically generates music or APU announcement.
Using Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use mute in conjunction with the handset, speakerphone, or a headset.
If you want to... Then...
Toggle Mute on
Press .
Toggle Mute off
Press .
Switching Between Multiple Calls
You can switch between multiple calls on one or more lines. If the call you want to switch to is not automatically highlighted, use the Navigation button to scroll to it.
If you want to... Then...
Switch between calls on one line
1. Make sure the call that you want to switch to is highlighted.
2. Press Resume. Any active call is placed on hold and the selected call is resumed.
Switch between calls on different lines
Switch from a connected call to answer a ringing call
Press for the line that you are switching to. If a single call is holding on the line, the call automatically resumes. If multiple calls are holding, highlight the appropriate call and press Resume.
Press Answer, or if the call is ringing on a different line, press . Any active call is placed on hold and the selected call is resumed.
12
Viewing Multiple Calls
Understanding how multiple calls are displayed on your phone can help you organize your callhandling efforts.
In standard viewing mode, your phone displays calls as follows for the highlighted line:
• Calls with the longest duration display at the top of the list.
• Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last.
You can use these additional methods to view multiple calls on multiple lines:
If you want to... Then...
View calls on another line
1. Press .
2. Immediately press the line button .
See an overview of line activity (one call per line)
Press for the highlighted line. The phone switches to call overview mode, displaying only one call per line. The displayed call is either the active call or the held call with the longest duration. To return to the standard view, press , then immediately press the line button.
Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to... Then...
Transfer a call without talking to the transfer recipient
1. From an active call, press Transfer.
2. Enter the target number.
3. Press Transfer again to complete the transfer or EndCall to cancel .
Talk to the transfer recipient before transferring a call (consult transfer)
1. From an active call, press Transfer.
2. Enter the target number.
3. Wait for the transfer recipient to answer.
4. Press Transfer again to complete the transfer or EndCall to cancel.
Redirect an incoming call to your voice messaging system
Press iDivert. The call is automatically transferred to your voice message greeting.
Transfer two current calls to each other without staying on the line (direct transfer)
1. Scroll to highlight any call on the line.
2. Press Select.
3. Repeat this process for the second call.
4. With one of the selected calls highlighted, press DirTrfr. (To display DirTrfr, you might need to press more.) The two calls connect to each other and drop you from the call.
Note If you want to stay on the line with the callers, use Join instead.
13
Tip
You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.
Forwarding All Calls to Another Number
You can use Call Forward All to redirect incoming calls from your phone to another number.
If you want to... Then...
Set up call forwarding on your primary line
Press CFwdALL and enter a target phone number.
Cancel call forwarding on your primary line
Press CFwdALL.
Look for:
Verify that call forwarding is enabled on your primary line
Forward all calls directly to voicemail
• The call forward icon above the primary phone number: .
• The call forwarding target number in the status line.
Press CFwdALL and enter extension 3620, the ext for voicemail for Cisco phones.
Note: When call forwarding is enabled for any line other than the primary line, your phone does not provide you with any confirmation that calls are being forwarded.
Tips
• You must enter the call forward target number exactly as you would dial it from your phone.
For example, enter an access code or the area code, if necessary.
• You must configure this feature per line; if a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.
Making Conference Calls
Your Cisco Unified IP Phone allows you to join up to four parties into one telephone conversation, creating a conference call.
Understanding Standard (ad hoc) Conference Calls
You can create a standard conference in different ways, depending on your needs and the softkeys available on your phone:
• Confrn—Use this softkey to establish a standard conference by calling each participant.
• Join—Use this softkey to establish a standard conference by joining several calls already on one line.
Starting and Joining a Standard Conference
A standard (ad hoc) conference allows up to four people to participate in a single call.
14
If you want to...
• Create a conference by calling participants
• Add new participants to an existing conference
Then...
1. From a connected call, press Confrn. (You may need to press the more softkey to see Confrn.)
2. Enter the participant’s phone number.
3. Wait for the call to connect.
4. Press Confrn again to add the participant to your call.
5. Repeat to add additional participants.
Note Non-initiators of a conference cannot add or remove participants.
Create a conference by joining two or more existing calls
1. Make sure that you have two or more calls on a single line.
2. Highlight a call that you want to add to the conference.
3. Press Select. The selected call displays this icon .
4. Repeat this process for each call that you want to add.
5. From one of the selected calls, press Join. (You may need to press the more softkey to see Join.)
Note The active call is automatically selected.
Participate in a conference Answer the phone when it rings.
View a list of conference participants
1. Highlight an active conference.
2. Press ConfList.
Participants are listed by name or number (or unknown if the caller was in incoming call from off campus) in the order in which they join the conference with the most recent additions at the top.
Get an updated list of conference participants
While viewing the conference list, press Update.
See who started the conference
While viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to the name.
Remove any conference participant (conference
initiators only)
Drop the last party added to the conference (conference
initiators only)
End your participation in a standard conference
1. While viewing the conference list, highlight a participant’s name or phone number.
2. Press Remove.
Press RmLstC.
Hang up or press EndCall.
Tips
• Calls must be on the same line before you can add them to a conference. If calls are on different lines, transfer them to a single line before using Confrn or Join.
• If you exit a conference after creating it, the call will continue unless you remove each participant before hanging up.
15
Using a Shared Line
You might have a shared line if you:
• Have multiple phones and want one phone number
• Share call-handling tasks with co-workers
• Handle calls on behalf of a manager
Understanding Shared Lines
Remote-in-Use
The Remote-in-Use icon appears when another phone that shares a line on your phone has a connected call. You can place and receive calls as usual on the shared line, even when the Remotein-Use icon appears.
Sharing Call Information
Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. Phones with shared lines will also display missed call notifications for all lines on the phone. To determine which line missed the call, view call details in the call log for missed calls.
16
Using a Handset, Headset, and Speakerphone
You can use your phone with a handset, headset, or speakerphone.
If you want to... Then...
Use the handset Lift it to go off-hook; replace it to go on-hook.
Use a headset
Press to toggle headset mode on and off. You can use the headset in conjunction with all of the controls on your phone, including and .
Use the speakerphone
Press to toggle speakerphone mode on or off. Many of the actions you can take to dial a number or answer a call will automatically trigger speakerphone mode, assuming that the handset is in its cradle and is not lit.
Switch to the headset or speakerphone (from the handset) during a call
Switch to the handset (from the speakerphone or headset) during a call
Press or , then hang up the handset.
Lift the handset (without pushing any buttons).
Adjust the volume level for a call
Press during a call or after invoking a dial tone. This action adjusts the volume for the handset, speakerphone, or headset, depending on which device is in use. Press Save to preserve the volume level for future calls.
17
Using Phone Settings
You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings.
Customizing Rings and Volume
You can customize the ring your phone uses to indicate an incoming call and adjust the ringer volume for your phone.
If you want to... Then...
Change the ring sound
1. Choose > User Preferences > Rings.
2. Select a phone line.
3. Choose a ring tone to play a sample of it.
4. Press Select and Save to set the ring tone, or press Cancel.
(Press Default to apply the default ring setting to a highlighted phone line.)
Note to set a line on your phone to flash only (no audible ringing), you will need to place a request with the IMT Support Desk.
Adjust the volume level for the phone ringer
Press while the handset is in the cradle and the headset and speakerphone buttons are off. The new ringer volume is saved automatically.
Customizing the Phone Screen
You can adjust some settings on your phone screen to fit your needs.
If you want to... Then...
Change the phone screen contrast
1. Choose > User Preferences > Contrast.
2. To make adjustments, press Up, Down or .
3. Press Save. Or press Cancel.
Note If you accidentally save a very light or very dark contrast and cannot see the phone screen display:
Press and then press 1, 3 on the keypad.
Next, press to change the contrast until you can see the phone screen display, and then press Save.
Change the background image
1. Choose > User Preferences > Background Images.
2. Scroll to view available images and press Select to choose an image.
3. Press Preview to see a larger view of the background image.
4. Press Exit to return to the selection menu.
5. Press Save to accept the image or press Cancel.
18
Using Call Logs and Directories
This section describes how you can use call logs and directories. To access both features, use the
Directories button .
Using Call Logs
Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls.
If you want to... Then...
View your call logs Choose
> Missed Calls, Placed Calls, or Received Calls. Each stores up to 100 of the most recent records.
Display details for a single call record
1. Choose > Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record.
3. Press Details. Doing so displays information such as called number, calling number, time of day, and call duration (for placed and received calls only).
Erase all call records in all logs
Press , then press Clear.
Erase all call records in a single log
1. Choose > Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record.
3. Press Clear. (You may need to press the more softkey to display Clear.)
Erase a single call record
1. Choose > Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record.
3. Press Delete.
Dial from a call log
(while not on another call)
1. Choose > Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record.
3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.)
4. Go off-hook to place the call.
Dial from a call log
(while connected to another call)
1. Choose > Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record.
3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.)
4. Press Dial.
5. Choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Transfer—Transfers the first party to the second and drops you from the call. (Press Transfer again after dialing to complete the action.)
• Confrn—Creates a conference call with all parties, including you.
(Press Confrn again after dialing to complete the action.)
• EndCall—Disconnects the first call and dials the second.
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Note: Phones with shared lines will display missed call notifications and missed calls in the call logs for all lines on the phone. To determine which line missed the call, view call details in the call log for missed calls.
Tip
To view the complete call record of a multiparty call (for example, of a call that has been forwarded or transferred to you), highlight the call record and press Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order:
• The first logged entry is the name/number of the last completed call of a multiparty call received on your phone.
• The second logged entry is the name/number of the first completed call of a multiparty call received on your phone.
Using Corporate Directory on Your Phone
Your phone can provide access to a corporate directory which you can use to place calls to coworkers.
Corporate Directory is set up and maintained by IMT.
If you want to... Then...
Dial from a corporate directory (while not on another call)
1. Choose > Corporate Directory.
2. Use your keypad to enter a full or partial name and press Search.
3. To dial, select the listing that you want to dial, or scroll to the listing and go off-hook.
Dial from a corporate directory
(while connected to another call)
1. Choose > Corporate Directory.
2. Use your keypad to enter a full or partial name and press Search.
3. Scroll to a listing and press Dial.
4. Choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Transfer—Transfers the first party to the second and drops you from the call. (Press Transfer again after dialing to complete the action.)
• Conference—Creates a conference call with all parties, including you. (Press Confrn again after dialing to complete the action.)
• EndCall—Disconnects the first call and dials the second.
Tip
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.
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Accessing the Voicemail System
. This automatically dials the To access the voicemail system, use the Messages button voicemail extension for the Cisco phones, ext 3620.
If you want to... Then...
Set up and personalize your voicemail
Press and follow the voice instructions.
See if you have a new voice message
Look for:
• A steady red light on your handset.
• A flashing message waiting icon and text message on your screen.
Listen to your voice messages or access the voicemail menu
Press instructions.
. This auto-dials the voicemail system. Follow the
Send an incoming call to your voicemail
Press iDivert. The iDivert feature automatically transfers an incoming call to your voicemail. Callers will hear your voice message greeting and can leave you a message.
Tip
Instructions for the voicemail system are available at www.apu.edu/imt/telecommunications/voicemail/ .
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Troubleshooting Your Phone
This section provides troubleshooting information for your Cisco Unified IP Phone.
General Troubleshooting
This section provides information to help you troubleshoot problems with your phone. For more information, please contact the IMT Support Desk.
Symptom Explanation
The softkey that you want to use does not appear
One or more of the following factors might apply:
• You must press more to reveal additional softkeys.
• You must change the line state (for example, go off-hook or have a connected call).
• Your phone is not configured to support the feature associated with that softkey.
Join fails
Transfer fails
A call cannot be retrieved from hold
Call does not hang up
Join requires multiple selected calls. Be sure that you have selected at least one call in addition to the active call, which is selected automatically.
Join also requires the selected calls to be on the same line. If necessary, transfer calls to one line before joining them.
Make sure to press Transfer again after the target number is dialed.
From an active call, press Transfer, enter the target number, and press
Transfer again to complete the transfer.
Make sure the appropriate call is highlighted and press Resume. You may need to scroll up or down to highlight the desired call before pressing
Resume. If necessary, press the appropriate line button first.
Make sure that the handset is placed properly in the cradle and not stuck on the handset rest tab.
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Index
A answering calls, options for, 11
Auto Dial, 10
C call activity area, viewing, 7 call forwarding, 14 call handling advanced, 10 basic, 10 call logs erasing, 19 viewing and dialing from, 19 call waiting, 11 calls answering, 11 compared to lines, 8 conference features for, 14 ending, 11 forwarding, 14 handling multiple, 12 holding and resuming, 12 icons for, 8 maximum per line, 8 multiple parties on, 14 muting, 12 placing, 10 redirecting while ringing, 13 transferring, 13 viewing, 7 viewing multiple, 13
Cisco Unified IP Phone adjusting height of, 3 connecting, 3 description of, 5 feature configuration for, 9 illustration of, 5 online help for, 8 securing handset rest, 4 conference calls, 14 conference joining, 14 corporate directory, 20
D details softkey, viewing multiparty calls with, 20 dialing, options for, 10 directories button, description of, 6 directory, using on phone, 20
E ending a call, options for, 11 extension numbers, viewing, 7
23
F feature buttons directories, 6 help, 6 messages, 6 services, 6 settings, 6 feature menus, using, 7 features, availability of, 9
footstand adjusting, 3 button, identi fying, 3 for warding calls, options for, 14
H han dset indicat or light strip, 6 securing in cradle, 4 using, 17 hanging up, options for, 11 headset answe ring calls with, 11 button, identifying, 6 connecting, 3 hanging up wit h, 11 support and purchasi ng, 4 using, 17 help button, description of, 6 help, using, 8 hold an d switching calls, 12 and transferring, 14 using, 12
I ico ns, for call states, 8 iDivert, 13 installing, C isco Unified IP Phone, 3
K key pad, description of, 6
L line buttons, identifying, 5 lines des cription of, 8 viewing, 7
24
M men us, using, 7 messages indicator for, 2 1 listening to, 21 me ssages button, d escription of, 6 mi ssed calls, recor ds of, 19 multiparty calls, viewing details of, 2 0 multiple calls, handling, 12 mute button, description of, 6 mute, using, 12
N nav igation button, description of, 6
O on-h ook dialing, 10 online help, using, 8
P pho ne lines buttons for, 5 description of, 8 viewing, 7 ph one screen adjusting co ntrast of, 18 background image, changing, 18 cleaning, 7 features of, 7 pla ced calls, re cords of, 19 pla cing calls, opti ons for, 10 pre-dial, 10 programmable buttons descriptio n of, 5 labels for, 7
R received calls, records of, 19 redial, 10 remote-in-use icon for shared lines, 16 resume, using, 12 ringer customizing, 18 indicator for, 6
S safety, warnings, 2 services button, description of, 6 settings button, description of, 6 shared lines description of, 16 remote-in-use icon, 16 softkey buttons description of, 6 labels for, 7 speakerphone answering calls with, 11 button, identifying, 6 hanging up with, 11 using, 17 status line, viewing, 7 switching calls, 12
T transferring, options for, 13 troubleshooting, 22
V voice message indicator, 21 voicemail service, 21 volume call, adjusting, 17 ringer, adjusting, 18 volume button, description of, 6
W warnings, safety, 2
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