Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability may vary.
Placing a Call—Basic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
If you want to... Then...
For more information,
see...
Place a call using the handset
Pick up the handset and enter a number.
An Overview of Your
Phone, page 5
Place a call using the speakerphone
Place a call using a headset
Press and enter a number.
Press and enter a number. Or if it is lit, press New Call and enter a number.
Using a Handset,
Headset, and
Speakerphone, page 17
Using a Handset,
Headset, and
Speakerphone, page 17
Redial a number
Press Redial to dial the last number, or press the Navigation button (with the phone on-hook) to see your Placed
Calls.
Using Call Logs, page 19
Place a call when another call is active (using the same line)
1. Press Hold.
2. Press New Call.
3. Enter a number.
Using Hold and Resume, page 12
Dial from a call log
1. Choose > Missed Calls,
Received Calls, or Placed Calls.
2. Select the listing or scroll to it and go off-hook.
Using Call Logs, page 19
Tips
• You can dial on-hook without a dial tone (predial). To predial, enter a number, then go offhook by lifting the handset or pressing Dial, or .
• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook.
• If you make a mistake while dialing, press << to erase digits.
Placing a Call—Additional Options
You can place calls using special features and services available on your phone.
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If you want to...
Place a call while another call is active (using a different extension)
Then...
For more information,
see...
1. Press for the new line. The call on the first line will be placed on hold automatically.
2. Enter a number.
Using a Shared Line, page
16
Dial from a corporate directory on the phone
1. Choose > Corporate
Directory.
2. Enter a name and press Search.
3. Highlight a listing and go offhook.
Using Call Logs, page 19
Note: Speed dialing is not available at this time.
Answering a Call
You can answer a call by lifting the handset, or you can use other options if they are available on your phone.
If you want to... Then...
For more information,
see...
Answer with a headset
Answer with the speakerphone
Switch from a connected call to answer a new call
Answer using call waiting
Press , if unlit. Or, if is already lit, press Answer or the flashing line button.
Press , Answer, or the flashing line button.
Press Answer, or if the call is ringing on a different line, press the flashing line button.
Press Answer.
Using a Handset, Headset, and Speakerphone, page
17
Using a Handset, Headset, and Speakerphone, page
17
Switching Between
Multiple Calls, page 12
Switching Between
Multiple Calls, page 12
Accessing the Voicemail
System, page 21
Send a call to your voice messaging system
Press iDivert.
Ending a Call
To end a call, hang up. See the following table for details.
If you want to... Then...
Hang up while using the handset Return the handset to its cradle. Or press EndCall.
Hang up while using the speakerphone Press
or EndCall.
Hang up while using the headset
Hang up one call but preserve another call on the same line
Press . If you want to keep headset mode activated, press EndCall.
Press EndCall. If necessary, remove the call from hold first.
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Using Hold and Resume
You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID and the corresponding line button flashes green
If you want to... Then...
.
Put a call on hold
1. Make sure the appropriate call is highlighted.
2. Press Hold.
Remove a call from hold on the current line
1. Make sure the appropriate call is highlighted.
2. Press Resume.
Remove a call from hold on a different line
1. Press the appropriate line button.
2. If necessary, scroll to the appropriate call and press Resume.
Tip
Engaging the Hold feature typically generates music or APU announcement.
Using Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use mute in conjunction with the handset, speakerphone, or a headset.
If you want to... Then...
Toggle Mute on
Press .
Toggle Mute off
Press .
Switching Between Multiple Calls
You can switch between multiple calls on one or more lines. If the call you want to switch to is not automatically highlighted, use the Navigation button to scroll to it.
If you want to... Then...
Switch between calls on one line
1. Make sure the call that you want to switch to is highlighted.
2. Press Resume. Any active call is placed on hold and the selected call is resumed.
Switch between calls on different lines
Switch from a connected call to answer a ringing call
Press for the line that you are switching to. If a single call is holding on the line, the call automatically resumes. If multiple calls are holding, highlight the appropriate call and press Resume.
Press Answer, or if the call is ringing on a different line, press . Any active call is placed on hold and the selected call is resumed.
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Viewing Multiple Calls
Understanding how multiple calls are displayed on your phone can help you organize your callhandling efforts.
In standard viewing mode, your phone displays calls as follows for the highlighted line:
• Calls with the longest duration display at the top of the list.
• Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last.
You can use these additional methods to view multiple calls on multiple lines:
If you want to... Then...
View calls on another line
1. Press .
2. Immediately press the line button .
See an overview of line activity (one call per line)
Press for the highlighted line. The phone switches to call overview mode, displaying only one call per line. The displayed call is either the active call or the held call with the longest duration. To return to the standard view, press , then immediately press the line button.
Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to... Then...
Transfer a call without talking to the transfer recipient
1. From an active call, press Transfer.
2. Enter the target number.
3. Press Transfer again to complete the transfer or EndCall to cancel .
Talk to the transfer recipient before transferring a call (consult transfer)
1. From an active call, press Transfer.
2. Enter the target number.
3. Wait for the transfer recipient to answer.
4. Press Transfer again to complete the transfer or EndCall to cancel.
Redirect an incoming call to your voice messaging system
Press iDivert. The call is automatically transferred to your voice message greeting.
Transfer two current calls to each other without staying on the line (direct transfer)
1. Scroll to highlight any call on the line.
2. Press Select.
3. Repeat this process for the second call.
4. With one of the selected calls highlighted, press DirTrfr. (To display DirTrfr, you might need to press more.) The two calls connect to each other and drop you from the call.
Note If you want to stay on the line with the callers, use Join instead.
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Tip
You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.
Forwarding All Calls to Another Number
You can use Call Forward All to redirect incoming calls from your phone to another number.
If you want to... Then...
Set up call forwarding on your primary line
Press CFwdALL and enter a target phone number.
Cancel call forwarding on your primary line
Press CFwdALL.
Look for:
Verify that call forwarding is enabled on your primary line
Forward all calls directly to voicemail
• The call forward icon above the primary phone number: .
• The call forwarding target number in the status line.
Press CFwdALL and enter extension 3620, the ext for voicemail for Cisco phones.
Note: When call forwarding is enabled for any line other than the primary line, your phone does not provide you with any confirmation that calls are being forwarded.
Tips
• You must enter the call forward target number exactly as you would dial it from your phone.
For example, enter an access code or the area code, if necessary.
• You must configure this feature per line; if a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.
Making Conference Calls
Your Cisco Unified IP Phone allows you to join up to four parties into one telephone conversation, creating a conference call.
Understanding Standard (ad hoc) Conference Calls
You can create a standard conference in different ways, depending on your needs and the softkeys available on your phone:
• Confrn—Use this softkey to establish a standard conference by calling each participant.
• Join—Use this softkey to establish a standard conference by joining several calls already on one line.
Starting and Joining a Standard Conference
A standard (ad hoc) conference allows up to four people to participate in a single call.
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If you want to...
• Create a conference by calling participants
• Add new participants to an existing conference
Then...
1. From a connected call, press Confrn. (You may need to press the more softkey to see Confrn.)
2. Enter the participant’s phone number.
3. Wait for the call to connect.
4. Press Confrn again to add the participant to your call.
5. Repeat to add additional participants.
Note Non-initiators of a conference cannot add or remove participants.
Create a conference by joining two or more existing calls
1. Make sure that you have two or more calls on a single line.
2. Highlight a call that you want to add to the conference.
3. Press Select. The selected call displays this icon .
4. Repeat this process for each call that you want to add.
5. From one of the selected calls, press Join. (You may need to press the more softkey to see Join.)
Note The active call is automatically selected.
Participate in a conference Answer the phone when it rings.
View a list of conference participants
1. Highlight an active conference.
2. Press ConfList.
Participants are listed by name or number (or unknown if the caller was in incoming call from off campus) in the order in which they join the conference with the most recent additions at the top.
Get an updated list of conference participants
While viewing the conference list, press Update.
See who started the conference
While viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to the name.
Remove any conference participant (conference
initiators only)
Drop the last party added to the conference (conference
initiators only)
End your participation in a standard conference
1. While viewing the conference list, highlight a participant’s name or phone number.
2. Press Remove.
Press RmLstC.
Hang up or press EndCall.
Tips
• Calls must be on the same line before you can add them to a conference. If calls are on different lines, transfer them to a single line before using Confrn or Join.
• If you exit a conference after creating it, the call will continue unless you remove each participant before hanging up.
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