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User Manual
Edition Notes
Edition
Notes
The Colorado™ 1-Quad Zoom Tour User Manual Rev. 1 covers the description, safety precautions, installation, programming, operation, and maintenance of the Colorado™ 1-Quad
Zoom Tour. Chauvet released this edition of the Colorado™ 1-Quad Zoom Tour User Manual in
December 2014.
Trademarks CHAUVET® is a registered trademark of CHAUVET & Sons Inc. (d/b/a CHAUVET® or
Chauvet). The CHAUVET® logo in its entirety including the CHAUVET® name and the dotted triangle, and all other trademarks in this manual pertaining to services, products, or marketing statements (example: It’s Green Thinking™) are owned or licensed by Chauvet. Any other product names, logos, brands, company names, and other trademarks featured or referred to within this document are the property of their respective trademark holders.
Copyright Notice Chauvet owns the content of this User Manual in its entirety, including but not limited to pictures, logos, trademarks, and resources.
© Copyright 2014 Chauvet. All rights reserved.
Electronically published by Chauvet in the United States of America.
Manual Use Chauvet authorizes its customers to download and print this manual for professional information purposes only. Chauvet expressly prohibits the usage, copy, storage, distribution, modification, or printing of this manual or its content for any other purpose without written consent from
Chauvet.
Document
Printing
For better results, print this document in color, on letter size paper (8.5 x 11 in), double-sided. If using A4 paper (210 x 297 mm), configure your printer to scale the content accordingly.
Intended
Audience
Any person in charge of installing, operating, and/or maintaining this product should completely read through the guide that shipped with the product, as well as this manual, before installing, operating, or maintaining this product.
Disclaimer Chauvet believes that the information contained in this manual is accurate in all respects.
However, Chauvet assumes no responsibility for any errors or omissions in this document.
Chauvet reserves the right to revise and make changes to the content of this document without obligation that Chauvet notify any person or company of such revision or changes. This does not in any way constitute a commitment by Chauvet to make such changes. Chauvet may issue a revision of this manual or a new edition to incorporate such changes.
Document
Revision
The Colorado™ 1-Quad Zoom Tour User Manual Rev. 1 is the first edition of this manual. Go to www.chauvetprofessional.com
for the latest version.
Author
D. Couppe
Date
12/10/14
Editor
A. Leon
Date
12/10/14
Colorado™ 1-Quad Zoom Tour User Manual Rev. 1
Table of Contents
Table of Contents
Colorado™ 1-Quad Zoom Tour User Manual Rev. 1 -i-
Table of Contents
-ii- Colorado™ 1-Quad Zoom Tour User Manual Rev. 1
Before You Begin
1.
B
EFORE
Y
OU
B
EGIN
What Is
Included
· Colorado™ 1-Quad Zoom Tour
· Neutrik® powerCON® power cord
· Gel frame holder (7.5 in/191 mm accessories)
· Gel frame
· Safety cable
· Warranty Card
· Quick Reference Guide
Claims Carefully unpack the product immediately and check the box to make sure all the parts are in the package and are in good condition.
If the box or the contents (the product and included accessories) appear damaged from shipping or show signs of mishandling, notify the carrier immediately, not Chauvet. Failure to report damage to the carrier immediately may invalidate your claim. In addition, keep the box and contents for inspection.
For other issues, such as missing components or parts, damage not related to shipping, or concealed damage, file a claim with Chauvet within 7 days of delivery.
Manual
Conventions
Convention Meaning
1–512
50/60
A range of values in the text
<SET>
Settings
A set of mutually exclusive values in the text
A button on the product’s control panel
A product function or a menu option
MENU>Settings A sequence of menu options
1–10 A range of menu values from which to choose in a menu
Yes/No
ON
A set of two mutually exclusive menu options in a menu
A unique value to be entered or selected in a menu
Symbols
Symbols Meaning
Critical installation, configuration, or operation information. Failure to comply with this information may cause the product not to work, damage third-party equipment, or cause harm to the operator.
Important installation or configuration information. Failure to comply with this information may keep the product from working.
Product At A
Glance
Useful information.
The term “DMX” used throughout this manual refers to the USITT DMX512-A digital data transmission protocol.
Use on Dimmer
Outdoor Use
Master/Slave
DMX x
Auto Programs x Auto-Ranging Power
Supply
P
Replaceable Fuse
P
User-Serviceable
P
P
P x
-1- Colorado™ 1-Quad Zoom Tour User Manual Rev. 1
Before You Begin
Safety Notes Read all the following Safety Notes before working with this product. These notes include important information about the installation, usage, and maintenance of this product.
This product contains no user-serviceable parts. Any reference to servicing in this User
Manual will only apply to properly trained Chauvet certified technicians. Do not open the housing or attempt any repairs.
All applicable local codes and regulations apply to proper installation of this product.
Personal Safety
· Avoid direct eye exposure to the light source while the product is on.
· Always disconnect this product from its power source before servicing.
· Always connect this product to a grounded circuit to avoid the risk of electrocution.
· Do not touch this product’s housing during operation because it may be very hot.
Mounting And · This product is for indoor use only! To prevent risk of fire or shock, do not expose this
Rigging product to rain or moisture. (IP20)
· CAUTION: When transferring product from extreme temperature environments, (e.g. cold truck to warm humid ballroom) condensation may form on the internal electronics of the product. To avoid causing a failure, allow product to fully acclimate to the surrounding environment before connecting it to power.
· Mount this product in a location with adequate ventilation, at least 20 in (50 cm) from adjacent surfaces.
· Make sure there are no flammable materials close to this product while it is operating.
· When hanging this product, always secure to a fastening device using a safety cable
(included).
· Always make sure you are connecting this product to the proper voltage in accordance with
Power And
Wiring the specifications in this manual or on the product’s specification label.
· To eliminate unnecessary wear and improve its lifespan, during periods of non-use completely disconnect the product from power via breaker or by unplugging it.
· Never connect this product to a dimmer pack or rheostat.
· Never disconnect this product by pulling or tugging on the power cable.
Operation
· Do not operate this product if you see damage on the housing, lenses, or cables. Have the damaged parts replaced by an authorized technician at once.
· Do not cover the ventilation slots when operating to avoid internal overheating.
· The maximum ambient temperature is 113 °F (45 °C). Do not operate this product at a higher temperature.
· In case of a serious operating problem, stop using this product immediately!
Expected LED
Lifespan
In the unlikely event that your Chauvet product may require service, contact Chauvet
Technical Support.
LEDs gradually decline in brightness over time, mostly because of heat. Packaged in clusters,
LEDs exhibit higher operating temperatures than in ideal, single-LED conditions. For this reason, using clustered LEDs at their fullest intensity significantly reduces the LEDs’ lifespan.
Under normal conditions, this lifespan can be 40,000 to 50,000 hours. If extending this lifespan is vital, lower the operating temperature by improving the ventilation around the product and reducing the ambient temperature to an optimal operating range. In addition, limiting the overall projection intensity may also help to extend the LEDs’ lifespan.
-2- Colorado™ 1-Quad Zoom Tour User Manual Rev. 1
Introduction
2.
I
NTRODUCTION
Description The COLORado™ 1-Quad Zoom Tour is a high-power quad-color (RGBW) LED wash product with color mixing and zoom control. This product consists of a single module that houses the internal power supply, the control panel, the LED drivers, the LED boards, and motorized moving lenses, as well as the power and signal connectors. The COLORado™ 1-Quad Zoom Tour features a variable zoom, which enables the user to change the beam angle of the product via
DMX or control panel, and a double-bracketed yoke that can serve as a floor mount or hanging support bracket.
Features
· 3, 4, 5, 6, 7, 10, 12, 17 or 25-channel quad-color LED wash product
· Operating modes:
· 3-channel: RGB control
· 3-channel: HSV control
· 4-channel: RGB, dimmer
· 4-channel: RGBW
· 5-channel: RGBW, dimmer
· 6-channel: RGBW, dimmer, strobe
· 7-channel: RGBW, dimmer, zoom, zoom reset
· 10-channel: RGBW, dimmer, strobe, color macro, auto/custom, dimmer speed, auto speed **
· 12-channel: RGBW, dimmer, strobe, color macro, auto/custom, dimmer speed, auto speed, zoom, zoom reset
· 17-channel: 16-bit RGBW and dimmer; strobe, color macro, auto/custom, dimmer speed, auto speed, zoom, zoom reset
· 17-channel: 16-bit RGBW and dimmer; strobe, color macro, auto/custom, dimmer speed, auto speed, zoom, zoom reset
· 25-channel: 16-bit RGBW pixel control and dimmer; strobe, color macro, auto/custom, dimmer speed, auto speed, zoom, zoom reset
· Built-in auto and custom programs recalled via DMX and Master/Slave
· RGBW color mixing via DMX or manually
· Zoomable, with a wide zoom range for design versatility
· Tough road-ready construction
· Individual control of outer pixel ring and center pixel
· Selectable, smooth dimming curves for programming versatility
· 16-bit dimming of individual colors as well as master dimmer
· Neutrik® powerCON® power input/output connections
· 3- and 5-pin DMX input/output connections
**Zoom locked to match Colorado™ 1-Quad series.
-3- Colorado™ 1-Quad Zoom Tour User Manual Rev. 1
Introduction
Overview
Bracket Adjustment Knob
Control Panel
Power In /Out
3- Pin DMX In/Out
Front View
Rear View
Double-Bracketed Yoke
Side View
-4-
5-Pin DMX In/Out
Colorado™ 1-Quad Zoom Tour User Manual Rev. 1
Dimensions
Colorado™ 1-Quad Zoom Tour User Manual Rev. 1
13.14 in
334 mm
9.37 in
238 mm
9.25 in
235 mm
7.48 in
190 mm
Introduction
-5-
Setup
3.
S
ETUP
AC Power Each Colorado™ 1-Quad Zoom Tour has an auto-ranging power supply that works with an input voltage range of 100 to 240 VAC, 50/60 Hz. To determine the power requirements for each
Colorado™ 1-Quad Zoom Tour, refer to the label affixed to the product. You can also refer to
the Technical Specifications chart in this manual.
The listed current rating indicates the maximum current draw during normal operation. For more information, you may download Sizing Circuit Breakers from the Chauvet website: http://www.chauvetlighting.com/download/ .
Always connect this product to a protected circuit with an appropriate electrical ground to avoid the risk of electrocution or fire.
Never connect this product to a rheostat (variable resistor) or dimmer circuit, even if the rheostat or dimmer channel serves only as a 0 to 100% switch.
AC Plug The Colorado™ 1-Quad Zoom Tour comes with a power input cord terminated with a Neutrik® powerCON® A connector on one end and an Edison plug on the other end (U.S. market). If the power input cord that came with your product has no plug, or if you need to change the Edison plug, use the table below to wire the new plug.
Connection Wire (U.S.) Wire (Europe) Screw Color
AC Live
AC Neutral
AC Ground
Black
White
Green/Yellow
Brown
Blue
Green/Yellow
Yellow or Brass
Silver
Green
Power Linking The Colorado™ 1-Quad Zoom Tour supports power linking. You can power link up to
12 products at 120 V; up to 21 at 208 V; or up to 23 at 230 V. This product comes with a power input cord. Power linking cables are available from Chauvet for purchase.
DMX Linking You can link the Colorado™ 1-Quad Zoom Tour to a DMX controller using a 3- or 5-pin DMX connection. If using other DMX-compatible products with the Colorado™ 1-Quad Zoom Tour, you can control each individually with a single DMX controller.
DMX
Personalities
The Colorado™ 1-Quad Zoom Tour uses a 3- or 5-pin DMX data connection for its 3, 4, 5, 6, 7,
10, 12, 17, or 25-channel DMX personalities.
Introduction chapter for a brief description of each DMX personality.
Operation chapter to learn how to configure the Colorado™ 1-Quad Zoom Tour
to work in these personalities.
· The
DMX Values section provides you with detailed information regarding the DMX personalities.
If you are not familiar with or need more information about DMX standards,
Master/Slave connectivity, or the DMX cables needed to link this product to a DMX controller, download the DMX Primer from the Chauvet website: http://www.chauvetlighting.com/download/ .
Master/Slave
Connectivity
The Master/Slave mode allows a Colorado™ 1-Quad Zoom Tour (the master) to control one or more Colorado™ 1-Quad Zoom Tours (the slaves) without a DMX controller. One Colorado™ 1-
Quad Zoom Tour becomes the master when running an auto or custom program, or by being in a Static mode.
You must configure each slave’s control panel to operate in Slave mode. During Master/Slave operation, the slaves will operate in unison with the master.
DO NOT connect a DMX controller to products operating in Master/Slave mode. The DMX controller signals may interfere with the signals from the master.
The Operation section of this manual provides detailed instructions on how to configure
the master and slaves.
-6- Colorado™ 1-Quad Zoom Tour User Manual Rev. 1
Setup
Mounting
Before mounting this product, read and follow the Safety Notes . For our Chauvet line of
mounting clamps, go to http://trusst.com/products/ .
Orientation Always mount this product in a safe position and make sure there is adequate room for ventilation, configuration, and maintenance.
Rigging Chauvet recommends using the following general guidelines when mounting this product.
· When selecting an installation location, consider easy access to this product for operation, programming adjustments, and routine maintenance.
· Make sure to mount this product away from any flammable material as indicated in the
· Never mount in places where rain, high humidity, extreme temperature changes, or restricted ventilation may affect the product.
· If hanging this product, make sure that the mounting location can support the product’s
weight. See the Technical Specifications for the weight-bearing requirements of this
product.
· When hanging this product, always secure to a fastening device using a safety cable. For our Chauvet line of safety cables, go to http://trusst.com/products/ .
Procedure The Colorado™ 1-Quad Zoom Tour comes with a double-bracketed yoke to which you can either attach mounting clamps for hanging or simply use as a floor stand. You must supply your own mounting clamps. Make sure the clamps are capable of supporting the weight of this product. Use at least one mounting point per product. For our Chauvet line of mounting clamps, go to http://trusst.com/products/ .
Mounting Diagram
Floor Mounting
Mounting Clamp
Overhead Mounting
Safety Cable
Colorado™ 1-Quad Zoom Tour User Manual Rev. 1 -7-
Operation
4.
O
PERATION
Control Panel
Description
Button
<MENU>
<ENTER>
<UP>
<DOWN>
Function
Exits from the current menu or function
Enables the currently displayed menu or sets the currently selected value in to the current function
Navigates upward through the menu list or increases the numeric value when in a function
Navigates downward through the menu list or decreases the numeric value when in a function
Control Options You can set the Colorado™ 1-Quad Zoom Tour starting address in the 001–512 DMX range.
This enables control of up to 20 products in the 25-channel FULL personality.
Programming
Refer to the Menu Map to understand the menu options. The menu map shows the main level
and a variable number of programming levels for each option.
· To go to the desired main level, press <MENU> repeatedly until the option shows on the display. Press <ENTER> to select. This will take you to the first programming level for that option.
· To select an option or value within the current programming level, press <UP> or <DOWN> until the option shows on the display. Press <ENTER> to select. In this case, if there is another programming level, you will see that first option, or you will see the selected value.
· Press <MENU> repeatedly to exit to the previous main level.
Control Panel
Lock
This setting enables you to activate or disable the control panel lock, which keeps nonauthorized personnel from changing the product’s settings.
1. Go to the KEY main level.
2. Select ON or OFF.
When the control panel lock is activated, in order to access the products main programming level, the product will prompt you to enter the passcode. Enter the
passcode as described in Passcode .
Passcode After being prompted to enter the passcode:
·
Press <UP>, <DOWN>, <UP>, <DOWN>, <ENTER>.
Settings Lock This setting enables you to activate or disable the settings lock, which keeps non-authorized personnel from making any changes to the programming levels under the SET main level.
1. Go to the SET main level.
2. Select SLCK.
3. Select ON or OFF.
When the settings lock is activated, in order to access the SET programming levels, the product will prompt you to enter the passcode. Enter the passcode as described in
-8- Colorado™ 1-Quad Zoom Tour User Manual Rev. 1
Operation
Menu Map
Main Level Programming Levels Description
STAT
AUTO
RUN
ADDR
PERS
RED
GREN
BLUE
WHIT
ZOOM
STRB
AT.
PR.
D.
01–10
R.
G.
B.
W.
Z.
S.
DMX
SLAV
TOUR
TR16
STD.Y
FULL
C1Q
ARC.1
AR1.D
ARC.2
AR2.D
AR2.S
AR2.Z
HSV
**Zoom locked to match Colorado™ 1-Quad series.
000–255
Combines red, green, blue, and white to make a custom color (0–100%)
P.
00–20
Changes the beam angle (Zoom)
Selects the strobe frequency
(0–20 Hz)
000–255 10 automatic programs and speed
01–10 10 customizable programs
001–512
DMX mode
Slave mode
Selects the DMX starting address
12-channel: RGBW, dimmer, strobe, color macro, auto/custom, dimmer speed, auto speed, zoom, zoom reset
17-channel: 16-bit RGBW and dimmer; strobe, color macro, auto/custom, dimmer speed, auto speed, zoom, zoom reset
17-channel: 16-bit RGBW and dimmer; strobe, color macro, auto/custom, dimmer speed, auto speed, zoom, zoom reset
25-channel: 16-bit RGBW pixel control and dimmer; strobe, color macro, auto/custom, dimmer speed, auto speed, zoom, zoom reset
10-channel: RGBW, dimmer, strobe, color macro, auto/custom, dimmer speed, auto speed **
3-channel: RGB control
4-channel: RGB, dimmer
4-channel: RGBW
5-channel: RGBW, dimmer
6-channel: RGBW, dimmer, strobe
7-channel: RGBW, dimmer, zoom, zoom reset
3-channel: HSV control
Colorado™ 1-Quad Zoom Tour User Manual Rev. 1 -9-
Operation
Menu Map (Cont.)
Main Level
EDIT
SET
Programming Levels Description
RED
GREN
BLUE
WHIT
000–
255
Combines red, green, blue, and white to generate a custom color (0–100%)
PR. 01–10 SC. 01–30
ZOOM Selects beam angle (zoom)
STRB 00–20
Selects the strobe frequency
(0–20 Hz)
TIME
000–
255
Defines the step duration
(slow to fast)
FADE
Defines the fade duration
(slow to fast)
KEY
ON
OFF
Turns the passcode on or off
UPLD
REST
COLR
DIMX
CURV
****
(Enter
Passcode)
SEND/
END
****
(Enter Passcode)
OFF
RGBW
UC.
OFF
DIM1
DIM2
DIM3
DIM4
OFF
CV1
CV2
CV3
Uploads custom programs to other
COLORado™ 1-Quad Zoom Tour products
Defaults product to factory settings
RGB set to 255 = max. output
RGB set to 255 = balanced white
Universal color balance
No dimmer
Dimmer profiles fast (DIM1) to slow (DIM4)
No dimmer
Dimmer curves fast (CV1) to slow (CV3)
DERR
SAVE
Continues with last command upon loss of
DMX control
Blacks out fixture upon loss of DMX
SLCK
BLAK
OFF
ON
SET main level access lock
ZOOM
BASE
POS1
POS2
Sets default zoom position
(full movement)
Sets position 1 setting for zoom limit
Sets position 2 setting for zoom limit
-10- Colorado™ 1-Quad Zoom Tour User Manual Rev. 1
Operation
Menu Map (Cont.)
Main Level
CAL
****
(Enter
Passcode)
Programming Levels Description
CAL1
CAL2
WH.
01–11
CALR
RED
GREN
BLUE
WHIT
000–
255
RED
GREN
BLUE
****
(Enter
Passcode)
Modifies the color macros used in the TOUR,
FULL, C1Q, TR16, and STD.Y personalities
Defines the color temperature used when
COLR is set to RGBW
Defaults CAL to factory settings
ZOOM
POS.1
POS.2
P. 000–255 Sets the min/max position of the zoom function
Colorado™ 1-Quad Zoom Tour User Manual Rev. 1 -11-
Operation
Configuration Use standalone configuration to operate the product without a DMX controller.
(Standalone)
Auto Programs Auto programs allow for dynamic RGBW color mixing without a DMX controller.
1. Go to the AUTO main level.
2. Select the desired auto program (AT. 01–10) and speed of the program (P. 000–255) or custom program (PR. 01–10).
You cannot edit any of the auto programs (AUTO 01–10); however, you can edit the
custom programs (PR.01–10). See Edit Custom Programs for details.
Edit Custom This setting allows the programming of up to 30 scenes for each of the 10 customizable
Programs programs, including colors and effects.
1. Go to the EDIT main level.
2. Select the desired custom program (PR. 01–10).
3. Select the desired scene (SC. 01–30).
4. Select the desired color, effect, or timer (RED, GREN, BLUE, WHIT, STRB, ZOOM, TIME, or FADE).
5. Select the color, effect, or timer value (000–255 for colors, effects, and timers or 00–20 for strobe).
6. Repeat for the other colors, effects, or timers.
7. Return to the scene (SC. 01–30) level.
8. Repeat the settings of colors, effects, and timers for the other scenes.
Master/Slave The Master/Slave mode allows a group of Colorado™ 1-Quad Zoom Tours (the slaves) to simultaneously duplicate the output of another Colorado™ 1-Quad Zoom Tour (the master) without a DMX controller.
1. Set each of the slaves: a. Go to the RUN main level. b. Select SLAVE.
2. Set the master:
a. Set the running mode to DMX as explained in DMX Control .
b. Select an auto or custom program as explained in Auto Programs , or a static mix of
colors.
· The master is the one that runs a program whether in Auto, Custom or Static Color mode.
· Do not connect a DMX controller to the products configured for Master/Slave operation. The DMX controller may interfere with signals from the master.
· The master should be the first product in the daisy chain.
Color Settings The COLOR setting determines how the Colorado™ 1-Quad Zoom Tour generates the white color based on various RGB settings.
1. Go to the SET main level.
2. Select COLR.
3. Select OFF, RGBW, or UC.
OFF:
RGBW:
UC:
When all the RGB faders are set to 255, the output is maximum, although the resulting white color may not be balanced.
When all the RGB faders are set to 255, the resulting output is defined by
the configured white color (see White Calibration ).
When all the RGB faders are set to 255, the output matches that of less efficient products (Universal Color).
-12- Colorado™ 1-Quad Zoom Tour User Manual Rev. 1
Operation
Dimmer Profiles This setting determines how fast the output of the Colorado™ 1-Quad Zoom Tour changes when you modify the values of the red, green, blue, white, and dimmer faders. This setting provides four different options to simulate the dimming curve of an incandescent lighting product.
1. Go to the SET main level.
2. Select DIMX.
3. Select a dimmer curve (OFF, DIM1, DIM2, DIM3, or DIM4).
OFF: The output is proportional (linear) to the dimmer and RGBW channel values.
DIM1–4: The output follows the dimmer and RGBW channel values based on the corresponding dimmer curve, DIM1 being the fastest and DIM4 the slowest.
Curve Settings This setting allows you to select the dimmer curve shape using the red, green, blue, white, and dimmer faders.
1. Go to the SET main level.
2. Select CURV.
3. Select a dimmer curve (OFF, CV1, CV2, or CV3).
OFF: The output is proportional (linear) to the dimmer and RGBW channel values.
CV1–3: The output follows the dimmer and RGBW channel values based on the corresponding dimmer curve, CV1 being the fastest and CV3 the slowest.
For optimum control of the 16-bit dimming channels in the TR16, FULL, and STD.Y personalities, be sure that both dimming curves in SET > DIM and SET > CURV are set to
OFF.
When the control panel lock is active, the product will prompt you to enter the passcode after 30 seconds of control panel inactivity or after turning on the product. See
Program Upload This option allows you to copy the custom programs of one Colorado™ 1-Quad Zoom Tour onto other Colorado™ 1-Quad Zoom Tour by using the Master/Slave mode.
1. Configure and connect the products in a Master/Slave arrangement, where the master has the custom programs you want to transfer to the slaves.
2. From the master, go to the SET main level.
3. Select UPLD.
4. When PASS shows, press <ENTER>.
5. Enter the master access passcode as shown in Passcode .
6. When SEND shows, press <ENTER> to start the upload.
7. Wait for the upload process to finish (the display will show END before continuing or turning the products off.
The master and slaves will provide the status of the process by lighting up as follows:
· Yellow indicates that the upload process is running.
· Green indicates that the upload process completed successfully.
· Red indicates that the upload process failed due to an error. Recheck all cable connections and restart the process. If the issue persists, contact Chauvet Technical
Support.
DO NOT upload the data from a Colorado™ 1-Quad Zoom Tour to a different product. The other product may become inoperative.
Reset This setting allows you to reset the Colorado™ 1-Quad Zoom Tour to the default values, including the custom programs.
1. Go to the SET main level.
2. Select REST.
3. When PASS shows, press <ENTER>.
4. Enter the master access passcode as described in Passcode .
5. Wait for the reset process to finish.
Colorado™ 1-Quad Zoom Tour User Manual Rev. 1 -13-
Operation
Whites Setting This setting allows you to select and edit the temperature of the white colors used in channel 6
(Macros) when in the TOUR and C1Q mode, channel 11 when in the TR16 and STD.Y mode, or channel 19 when in the FULL mode.
1. Go to the CAL main level.
2. Enter the master access passcode as described in Passcode .
3. Go to CAL1.
4. Select a white color (WH.01–11).
5. Select a color (RED, GREN, BLUE, or WHIT).
6. Select a color value (000–255).
7. Repeat for the other colors.
Whites Setting This setting allows you to reset to factory default the white colors used in channel 6 (Macros)
Factory Reset when in the TOUR and C1Q modes, channel 11 when in the TR16 and STD.Y modes, or channel 19 when in the FULL mode.
1. Go to the CAL main level.
2. Enter the master access passcode as described in Passcode .
3. Go to CALR.
4. Enter the master access passcode as described in Passcode again.
White Calibration This setting allows you to select the white color shown by the Colorado™ 1-Quad Zoom Tour when the color setting is RGBW and the DMX controller’s red, green, and blue faders are set to
255.
1. Go to the CAL main level.
2. Enter the master access passcode as described in Passcode .
3. Go to CAL2.
4. Select a color (RED, GREN, or BLUE).
5. Select a color value (000–255).
6. Repeat for the other colors.
When selecting CAL > CAL2, you will only be able to define the values of RED, GREN
(green), and BLUE.
The values of RED, GREN (green), and BLUE configured from CAL > CAL2 will define the color temperature shown when the RGB faders are set to 255 if SET > COLR > RGBW is active.
Static Color The Static Color mode allows for permanent RGBW color mixing without a DMX controller.
1. Go to the STAT main level.
2. Select the desired color or effect (RED, GREN, BLUE, WHIT, STRB, or ZOOM).
3. Select the color or effect value (000–255 for colors and effect, or 00–20 for strobe).
4. Repeat for the other colors or effects.
-14- Colorado™ 1-Quad Zoom Tour User Manual Rev. 1
Operation
Configuration Use DMX configurations to operate the product with a DMX controller.
(DMX)
DMX
Personalities
This setting allows you to choose a particular DMX personality.
1. Go to the PERS main level.
2. Select the desired personality (TOUR, TR16, STD.Y, FULL, C1Q, ARC.1, AR1.D, ARC.2,
AR2.D, AR2.S, AR2.Z, or HSV).
· See the DMX Values section for the highest starting address you can select for each personality.
· Make sure that the starting addresses on the various products do not overlap due to the new personality setting.
DMX Control In this mode, each product will respond to a unique starting address from the DMX controller. All products with the same starting address will respond in unison.
1. Select a DMX personality as shown in DMX Personalities .
2. Set the running mode: a. Go to the RUN main level. b. Select the DMX programming level.
3. Set the starting address: a. Go to ADDR main level. b. Select the starting address (001–512).
The highest recommended starting address for each DMX mode is as follows:
DMX
Personality
DMX
Address
DMX
Personality
DMX
Address
DMX
Personality
DMX
Address
TOUR
ARC.1
AR1.D
FULL
501
510
509
488
ARC.2
AR2.D
AR2.S
C1Q
509
508
507
503
HSV
TR16
STD.Y
AR2.Z
510
496
496
506
Loss Of Signal
Setting
This setting controls how the product will respond when the DMX signal is lost.
1. Go to the SET main level.
2. Select DERR. a. Select SAVE to make the product use the last command used when the signal is lost. b. Select BLAK to turn off the all the LEDs when the signal is lost.
Zoom Limit
Settings
These settings allow you to select the zoom range. Basic zoom (BASE) is the default setting which allows the zoom to move at full range (000–255) and has no adjustable limit. Position 1
(POS.1) and Position 2 (POS.2) allow you to set limits on how far the zoom moves.
1. Set the zoom range to be used: a. Go to the SET main level. b. Select ZOOM. c. Select BASE, POS.1, or POS.2.
2. Set the limit for zoom range POS.1 or POS.2: a. Go to the ZOOM main level. b. Select POS.1 or POS.2. c. Select a zoom limit value (P.000–255).
Colorado™ 1-Quad Zoom Tour User Manual Rev. 1 -15-
Operation
DMX Values
TOUR
Channel
1
2
3
4
5
6
7
Function
Dimmer
Red
Green
Blue
White
Color Macro + White
Balance
Strobe
Value Percent/Setting
000 ó255 0–100%
000 ó255 0–100%
(Step Duration if Custom 1–10 in CH. 8 is active)
000 ó255 0–100%
(Fade Duration if Custom 1–10 in CH. 8 is active)
000 ó255 0–100%
000 ó255 0–100%
000 ó010
011 ó030
No function
R: 100% G: 0–100% B: 0
031 ó050
051 ó070
071 ó090
091 ó110
111 ó130
131 ó150
151 ó170
171 ó200
201 ó205
206 ó210
211 ó215
216 ó220
221 ó225
226 ó230
231 ó235
236 ó240
241 ó245
246 ó250
251 ó255
000 ó009
010 ó255
R: 100%–0 G: 100%
R: 0
R: 0
White 1
White 2
White 3
White 4
White 5
White 6
White 7
White 8
White 9
White 10
White 11
No function
0–20 Hz
G: 100%
G: 100%–0
R: 0–100% G: 0
R: 100%
R: 100%
G: 0
G: 0–100%
R: 100%–0 G: 100%–0
R: 100% G: 100%
B: 0
B: 0–100%
B: 100%
B: 100%
B: 100%–0
B: 0–100%
B: 100%
B: 100% W: 100%
-16- Colorado™ 1-Quad Zoom Tour User Manual Rev. 1
Operation
DMX Values (Cont.)
TOUR
Channel
(Cont.)
Function
8 Programs
9 Auto Speed
10 Dimmer Speed
11
12
Zoom
Zoom Reset
ARC.1
Channel
1
2
3
Red
Green
Blue
Function
Value Percent/Setting
000 ó040
041 ó050
051 ó060
061 ó070
071 ó080
081 ó090
091 ó100
101 ó110
111 ó120
121 ó130
131 ó140
141 ó150
151 ó160
161 ó170
171 ó180
181 ó190
191 ó200
201 ó210
211 ó220
221 ó230
231 ó255
No function
Auto 1
Auto 2
Auto 3
Auto 4
Auto 5
Auto 6
Auto 7
Auto 8
Auto 9
Auto 10
Custom 1
Custom 2
Custom 3
Custom 4
Custom 5
Custom 6
Custom 7
Custom 8
Custom 9
Custom 10
000 ó255 0–100%
(only when using Auto 1–10 in CH. 8)
000 ó009
010 ó029
030 ó069
070 ó129
130 ó189
190 ó255
Preset dimmer speed from display menu
Linear dimmer
Nonlinear dimming curve 1 (fastest)
Nonlinear dimming curve 2
Nonlinear dimming curve 3
Nonlinear dimming curve 4 (slowest)
000 ó255 0–100%
000 ó200
201 ó220
221 ó255
No function
Zoom reset
No function
Value
000 ó255 0–100%
000 ó255 0–100%
000 ó255 0–100%
Percent/Setting
Colorado™ 1-Quad Zoom Tour User Manual Rev. 1 -17-
Operation
DMX Values (Cont.)
AR1.D
Channel
1
2
3
4
ARC.2
Channel
1
2
3
4
AR2.D
Channel
1
2
3
4
5
AR2.S
Channel
1
2
3
4
5
6
HSV
Channel
1
2
3
Function
Dimmer
Red
Green
Blue
Red
Green
Blue
White
Function
Function
Dimmer
Red
Green
Blue
White
Function
Dimmer
Red
Green
Blue
White
Strobe
Function
Hue
Saturation
Value
Value
000 ó255 0–100%
000 ó255 0–100%
000 ó255 0–100%
000 ó255 0–100%
Value
000 ó255 0–100%
000 ó255 0–100%
000 ó255 0–100%
000 ó255 0–100%
Value
000 ó255 0–100%
000 ó255 0–100%
000 ó255 0–100%
000 ó255 0–100%
000 ó255 0–100%
Value
000 ó255 0–100%
000 ó255 0–100%
000 ó255 0–100%
000 ó255 0–100%
000 ó255 0–100%
000 ó255 0–20 Hz
Value
000 ó255 0–100%
000 ó255 0–100%
000 ó255 0–100%
Percent/Setting
Percent/Setting
Percent/Setting
Percent/Setting
Percent/Setting
-18- Colorado™ 1-Quad Zoom Tour User Manual Rev. 1
Operation
DMX Values (Cont.)
TR16
Channel
1
2
3
4
5
6
7
8
9
10
11
12
Function
Dimmer
Fine Dimmer
Red
Fine Red
Green
Fine Green
Blue
Fine Blue
White
Fine White
Color Macro + White
Balance
Strobe
Value Percent/Setting
000 ó255 0–100%
000 ó255 Fine control (16-bit) (Step Duration if Custom 1–10 in CH. 13 is active)
000 ó255 0–100%
(Fade Duration if Custom 1–10 in CH. 13 is active)
000 ó255 Fine control (16-bit)
000 ó255 0–100%
000 ó255 Fine control (16-bit)
000 ó255 0–100%
000 ó255 Fine control (16-bit)
000 ó255 0–100%
000 ó255 Fine control (16-bit)
000 ó010
011 ó030
031 ó050
051 ó070
071 ó090
091 ó110
111 ó130
131 ó150
151 ó170
171 ó200
201 ó205
206 ó210
211 ó215
216 ó220
221 ó225
226 ó230
231 ó235
236 ó240
241 ó245
246 ó250
251 ó255
000 ó009
010 ó255
No function
R: 100%
White 1
White 2
White 3
White 4
White 5
White 6
White 7
White 8
White 9
White 10
White 11
No function
0–20 Hz
G: 0–100%
R: 100%–0 G: 100%
R: 0
R: 0
G: 100%
G: 100%–0
R: 0–100% G: 0
R: 100%
R: 100%
G: 0
G: 0–100%
R: 100%–0 G: 100%–0
R: 100% G: 100%
B: 0
B: 0
B: 0–100%
B: 100%
B: 100%
B: 100%–0
B: 0–100%
B: 100%
B: 100% W: 100%
Colorado™ 1-Quad Zoom Tour User Manual Rev. 1 -19-
Operation
DMX Values (Cont.)
TR16
Channel
(Cont.)
Function
13 Programs
14 Auto Speed
15 Dimmer Speed
16
17
Zoom
Zoom Reset
AR2.Z
Channel
1
2
3
4
5
6
Function
Dimmer
Red
Green
Blue
White
Zoom
7 Zoom Reset
Value Percent/Setting
000 ó040
041 ó050
051 ó060
061 ó070
071 ó080
081 ó090
091 ó100
101 ó110
111 ó120
121 ó130
131 ó140
141 ó150
151 ó160
161 ó170
171 ó180
181 ó190
191 ó200
201 ó210
211 ó220
221 ó230
231 ó255
No function
Auto 1
Auto 2
Auto 3
Auto 4
Auto 5
Auto 6
Auto 7
Auto 8
Auto 9
Auto 10
Custom 1
Custom 2
Custom 3
Custom 4
Custom 5
Custom 6
Custom 7
Custom 8
Custom 9
Custom 10
000 ó255 0–100%
(only when using Auto 1–10 in CH. 13)
000 ó009
010 ó029
030 ó069
070 ó129
130 ó189
190 ó255
Preset dimmer speed from display menu
Linear dimmer
Nonlinear dimming curve 1 (fastest)
Nonlinear dimming curve 2
Nonlinear dimming curve 3
Nonlinear dimming curve 4 (slowest)
000 ó255 0–100%
000 ó200
201 ó220
221 ó255
No function
Zoom reset
No function
Value
000 ó255 0–100%
000 ó255 0–100%
000 ó255 0–100%
000 ó255 0–100%
000 ó255 0–100%
000 ó255 0–100%
000 ó200
201 ó220
221 ó255
No function
Zoom reset
No function
Percent/Setting
-20- Colorado™ 1-Quad Zoom Tour User Manual Rev. 1
Operation
DMX Values (Cont.)
STD.Y
Channel
1
2
3
4
5
6
7
8
9
10
11
12
Function
Dimmer
Fine Dimmer
Red
Fine Red
Green
Fine Green
Blue
Fine Blue
White
Fine White
Color Macro + White
Balance
Strobe
Value Percent/Setting
000 ó255 0–100%
000 ó255 Fine control (16-bit)
(Step Duration if Custom 1–10 in CH. 13 is active)
000 ó255 0–100%
(Fade Duration if Custom 1–10 in CH. 13 is active)
000 ó255 Fine control (16-bit)
000 ó255 0–100%
000 ó255 Fine control (16-bit)
000 ó255 0–100%
000 ó255 Fine control (16-bit)
000 ó255 0–100%
000 ó255 Fine control (16-bit)
000 ó010
011 ó030
031 ó050
051 ó070
071 ó090
091 ó110
111 ó130
131 ó150
151 ó170
171 ó200
201 ó205
206 ó210
211 ó215
216 ó220
221 ó225
226 ó230
231 ó235
236 ó240
241 ó245
246 ó250
251 ó255
000 ó009
010 ó255
No function
R: 100%
White 1
White 2
White 3
White 4
White 5
White 6
White 7
White 8
White 9
White 10
White 11
No function
0–20 Hz
G: 0–100%
R: 100%–0 G: 100%
R: 0
R: 0
G: 100%
G: 100%–0
R: 0–100% G: 0
R: 100%
R: 100%
G: 0
G: 0–100%
R: 100%–0 G: 100%–0
R: 100% G: 100%
B: 0
B: 0
B: 0–100%
B: 100%
B: 100%
B: 100%–0
B: 0–100%
B: 100%
B: 100% W: 100%
Colorado™ 1-Quad Zoom Tour User Manual Rev. 1 -21-
Operation
DMX Values (Cont.)
STD.Y
Channel
(Cont.)
Function
13 Programs
14 Auto Speed
15 Dimmer Speed
16
17
Zoom
Zoom Reset
Value Percent/Setting
000 ó040
041 ó050
051 ó060
061 ó070
071 ó080
081 ó090
091 ó100
101 ó110
111 ó120
121 ó130
131 ó140
141 ó150
151 ó160
161 ó170
171 ó180
181 ó190
191 ó200
201 ó210
211 ó220
221 ó230
231 ó255
No function
Auto 1
Auto 2
Auto 3
Auto 4
Auto 5
Auto 6
Auto 7
Auto 8
Auto 9
Auto 10
Custom 1
Custom 2
Custom 3
Custom 4
Custom 5
Custom 6
Custom 7
Custom 8
Custom 9
Custom 10
000 ó255 0–100%
(only when using Auto 1–10 in CH. 13)
000 ó009
010 ó029
030 ó069
070 ó129
130 ó189
190 ó255
Preset dimmer speed from display menu
Linear dimmer
Nonlinear dimming curve 1 (fastest)
Nonlinear dimming curve 2
Nonlinear dimming curve 3
Nonlinear dimming curve 4 (slowest)
000 ó255 0–100%
000 ó200
201 ó220
221 ó255
No function
Zoom reset
No function
-22- Colorado™ 1-Quad Zoom Tour User Manual Rev. 1
Operation
DMX Values (Cont.)
FULL
Channel
1
Function
Dimmer
2 Fine Dimmer
3
12
13
14
15
16
17
18
8
9
10
11
4
5
6
7
Red 1
Fine Red 1
Green 1
Fine Green 1
Blue 1
Fine Blue 1
White 1
Fine White 1
Red 2
Fine Red 2
Green 2
Fine Green 2
Blue 2
Fine Blue 2
White 2
Fine White 2
19
20
Color Macro + White
Balance
Strobe
Value Percent/Setting
000 ó255 0–100%
000 ó255 Fine control (16-bit)
(Step Duration if Custom 1–10 in CH. 21 is active)
000 ó255 0–100%
000 ó010
011 ó030
031 ó050
051 ó070
071 ó090
091 ó110
111 ó130
131 ó150
151 ó170
171 ó200
201 ó205
206 ó210
211 ó215
216 ó220
221 ó225
226 ó230
231 ó235
236 ó240
241 ó245
246 ó250
251 ó255
000 ó009
010 ó255
(Fade Duration if Custom 1–10 in CH. 21 is active)
000 ó255 Fine control (16-bit)
000 ó255 0–100%
000 ó255 Fine control (16-bit)
000 ó255 0–100%
000 ó255 Fine control (16-bit)
000 ó255 0–100%
000 ó255 Fine control (16-bit)
000 ó255 0–100%
000 ó255 Fine control (16-bit)
000 ó255 0–100%
000 ó255 Fine control (16-bit)
000 ó255 0–100%
000 ó255 Fine control (16-bit)
000 ó255 0–100%
000 ó255 Fine control (16-bit)
No function
R: 100%
White 1
White 2
White 3
White 4
White 5
White 6
White 7
White 8
White 9
White 10
White 11
No function
0–20 Hz
G: 0–100%
R: 100%–0 G: 100%
R: 0
R: 0
G: 100%
G: 100%–0
R: 0–100% G: 0
R: 100%
R: 100%
G: 0
G: 0–100%
R: 100%–0 G: 100%–0
R: 100% G: 100%
B: 0
B: 0
B: 0–100%
B: 100%
B: 100%
B: 100%–0
B: 0–100%
B: 100%
B: 100% W: 100%
Colorado™ 1-Quad Zoom Tour User Manual Rev. 1 -23-
Operation
DMX Values (Cont.)
FULL
Channel
(Cont.)
21
22
23
24
25
Programs
Auto Speed
Dimmer Speed
Zoom
Function
Zoom Reset
Value Percent/Setting
000 ó040
041 ó050
051 ó060
061 ó070
071 ó080
081 ó090
091 ó100
101 ó110
111 ó120
121 ó130
131 ó140
141 ó150
151 ó160
161 ó170
171 ó180
181 ó190
191 ó200
201 ó210
211 ó220
221 ó230
231 ó255
No function
Auto 1
Auto 2
Auto 3
Auto 4
Auto 5
Auto 6
Auto 7
Auto 8
Auto 9
Auto 10
Custom 1
Custom 2
Custom 3
Custom 4
Custom 5
Custom 6
Custom 7
Custom 8
Custom 9
Custom 10
000 ó255 0–100%
(only when using Auto 1–10 in CH. 21)
000 ó009
010 ó029
030 ó069
070 ó129
130 ó189
190 ó255
Preset dimmer speed from display menu
Linear dimmer
Nonlinear dimming curve 1 (fastest)
Nonlinear dimming curve 2
Nonlinear dimming curve 3
Nonlinear dimming curve 4 (slowest)
000 ó255 0–100%
000 ó200
201 ó220
221 ó255
No function
Zoom reset
No function
COLORado™ 1-Quad Zoom Tour Pixel Selection for DMX Control
2
2
2
1
2
2
2
-24- Colorado™ 1-Quad Zoom Tour User Manual Rev. 1
Operation
DMX Values (Cont.)
C1Q
Channel
1
2
3
4
5
6
7
Function
Dimmer
Red
Green
Blue
White
Color Macro + White
Balance
Strobe
Value Percent/Setting
000 ó255 0–100%
000 ó255 0–100%
(Step Duration if Custom 1–10 in CH. 8 is active)
000 ó255 0–100%
(Fade Duration if Custom 1–10 in CH. 8 is active)
000 ó255 0–100%
000 ó255 0–100%
000 ó010
011 ó030
No function
R: 100% G: 0–100% B: 0
031 ó050
051 ó070
071 ó090
091 ó110
111 ó130
131 ó150
151 ó170
171 ó200
201 ó205
206 ó210
211 ó215
216 ó220
221 ó225
226 ó230
231 ó235
236 ó240
241 ó245
246 ó250
251 ó255
000 ó009
010 ó255
R: 100%–0 G: 100%
R: 0
R: 0
White 1
White 2
White 3
White 4
White 5
White 6
White 7
White 8
White 9
White 10
White 11
No function
0–20 Hz
G: 100%
G: 100%–0
R: 0–100% G: 0
R: 100%
R: 100%
G: 0
G: 0–100%
R: 100%–0 G: 100%–0
R: 100% G: 100%
B: 0
B: 0–100%
B: 100%
B: 100%
B: 100%–0
B: 0–100%
B: 100%
B: 100% W: 100%
Colorado™ 1-Quad Zoom Tour User Manual Rev. 1 -25-
Operation
DMX Values (Cont.)
C1Q
Channel
(Cont.)
Function
8 Programs
9 Auto Speed
10 Dimmer Speed
Value Percent/Setting
000 ó040
041 ó050
051 ó060
061 ó070
071 ó080
081 ó090
091 ó100
101 ó110
111 ó120
121 ó130
131 ó140
141 ó150
151 ó160
161 ó170
171 ó180
181 ó190
191 ó200
201 ó210
211 ó220
221 ó230
231 ó255
No function
Auto 1
Auto 2
Auto 3
Auto 4
Auto 5
Auto 6
Auto 7
Auto 8
Auto 9
Auto 10
Custom 1
Custom 2
Custom 3
Custom 4
Custom 5
Custom 6
Custom 7
Custom 8
Custom 9
Custom 10
000 ó255 0–100%
(only when using Auto 1–10 in CH. 8)
000 ó009
010 ó029
030 ó069
070 ó129
130 ó189
190 ó255
Preset dimmer speed from display menu
Linear dimmer
Nonlinear dimming curve 1 (fastest)
Nonlinear dimming curve 2
Nonlinear dimming curve 3
Nonlinear dimming curve 4 (slowest)
-26- Colorado™ 1-Quad Zoom Tour User Manual Rev. 1
Technical Information
5.
T
ECHNICAL
I
NFORMATION
Product
Maintenance
To maintain optimum performance and minimize wear, you should clean this product frequently.
Usage and environment are contributing factors in determining the cleaning frequency.
As a rule, clean this product at least twice a month. Dust build-up reduces light output performance and can cause overheating. This can lead to reduced light source life and increased mechanical wear.
To clean your product:
1. Unplug the product from power.
2. Wait until the product is at room temperature.
3. Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on the external vents.
4. Clean all external surfaces with a mild solution of non-ammonia glass cleaner or isopropyl alcohol.
5. Apply the solution directly to a soft, lint-free cotton cloth or a lens cleaning tissue.
6. Wipe any dirt or grime to the outside edges of the lens surface.
7. Gently polish the lens surfaces until they are free of haze and lint.
Always dry the external surfaces thoroughly and carefully after cleaning them.
Colorado™ 1-Quad Zoom Tour User Manual Rev. 1 -27-
Technical Information
6.
T
ECHNICAL
S
PECIFICATIONS
Dimensions and
Weight
Length Width
13.14 in (334 mm) 9.25 in (235 mm)
Height
7.48 in (190 mm)
Weight
14.8 lb (6.7 kg)
Note: Dimensions in inches rounded to the nearest decimal digit.
Power
Power Supply Type Range Voltage Selection
Light Source
Switching (internal)
Parameter
Consumption
Current
Power linking current
(products)
Power I/O
Power input connector
Power output connector
Power cord plug
Type
LED
Color
Quad-color RGBW
Photo Optic
Parameter
Illuminance @ 5 m (16°)
Illuminance @ 5 m (48°)
Beam angle
Field/Zoom angle
Thermal Max. External Temperature
113 °F (45 °C)
DMX
I/O Connectors
3- and 5-pin XLR
Ordering
Product Name
Colorado™ 1-Quad Zoom
Tour
100–240 VAC, 50/60 Hz
120 VAC, 60 Hz
129 W
1.08 A
13.6 A (12 products)
U.S./Canada
Neutrik® powerCON® A
Neutrik® powerCON® B
Edison (U.S.)
Power
15 W
Quantity
7
Standard Optics
3,950 lux
330 lux
7° to 29°
16° to 48°
Cooling System
Convection
Connector Type
Sockets
Item Code
01030456
Auto-ranging
230 VAC, 50 Hz
124 W
0.57 A
13.6 A (23 products)
Worldwide
Neutrik® powerCON® A
Neutrik® powerCON® B
Local plug
Lifespan
50,000 hours
Current
1,000 mA
Channel Range
3, 4, 5, 6, 7, 10, 12, 17 or 25
UPC Number
781462208080
-28- Colorado™ 1-Quad Zoom Tour User Manual Rev. 1
Returns You must send the product prepaid, in the original box, and with the original packing and accessories. Chauvet will not issue call tags.
Call Chauvet and request a Return Merchandise Authorization (RMA) number before shipping the product. Be prepared to provide the model number, serial number, and a brief description of the cause(s) for the return.
Clearly label the package with an RMA number. Chauvet will refuse any product returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly affixed label.
Once you have received the RMA number, include the following information on a piece of paper inside the box:
· Your name
· Your address
· Your phone number
· The RMA number
· A brief description of the problem(s)
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be the customer’s responsibility. FedEx packing or double-boxing is recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned product(s).
C
ONTACT
U
S
WORLD HEADQUARTERS - Chauvet
General Information
Address:5200 NW 108th Avenue
Sunrise, FL 33351
Voice: (954) 577-4455
Fax: (954) 929-5560
Toll free:(800) 762-1084
Technical Support
Voice: (954) 577-4455 (Press 4)
Fax: (954) 756-8015
Email: [email protected]
World Wide Web www.chauvetlighting.com
UNITED KINGDOM AND IRELAND - Chauvet Europe Ltd.
General Information
Address:Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: +44 (0)1773 511115
Fax: +44 (0)1773 511110
MEXICO - Chauvet Mexico
Technical Support
Email: [email protected]
World Wide Web www.chauvetlighting.co.uk
General Information
Address:Av. Santa Ana 30
Parque Industrial Lerma
Lerma, Mexico C.P. 52000
Voice: +52 (728) 285-5000
Technical Support
Email: [email protected]
World Wide Web www.chauvet.com.mx
Outside the U.S., United Kingdom, Ireland, or Mexico, contact the dealer of record. Follow their instructions to request support or to return a product. Visit our website for contact details.
-29-
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