ManageEngine Self-Service Software User Manual

Empower Your Users,
Make Password Reset Worries a History
password reset call can cost up to $40 in dedicated resources for resolution and associated
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It is estimated 40 percent of help desk calls are related to password reset from users. Each
user downtime. ADSelfService Plus helps eliminate password related calls and in-turn
facilitate a significant cost savings to your organization.
Key Features
End Users can Self Reset their Passwords
Self Unlock Locked-Out Windows Accounts
Minimize Help Desk Calls
ADSelfService Plus allows users to reset their own passwords, unlock their
account and also update their personal information in Active Directory.
This helps to cut down support calls and eliminates the need to employ
Self Update Personal Information in AD
additional HelpDesk associates.
Change Password Securely by Meeting
Password Policy Requirements
Increase Return On Investment (ROI)
Enable Automatic Password Reset of Users
at Scheduled Times
The self-service option of ADSelfService Plus is a novel idea to relieve IT
Automatic Enrollment of Users by
Import of Security Answers
Single Sign-On with Windows Credentials
Extensive Auditing, Reporting & Notification
Password Expiry & Soon-to-Expire Password
Reports
Reports on Enrolled & Un-enrolled Users
Enrollment Notification e-mails Selecting
Users by Domain or Ous
Schedule Reports & Notify Users by e-mail for
Enrollment & on Passwords Soon-to-Expire
Enforce a Change Password at Next Logon
Staff of support requests and allow them to take up more challenging
tasks. It also lowers system down-time, increases user productivity and
thus facilitates a greater Return On Investment.
“
The price is right. The functionality and
feature set matched our requirements
exactly. The licensing model was
friendly enough. The support staff
seemed genuinely eager to help with
problems.
“
Identity Verification by Secret Questions &
Answers when Password Reset
Chris Jackson,
Systems Administrator
TXP Corporation
Reduce Employee Frustration
Login Screenshot
Eliminate typical delays, frustration, lost productivity,
and overheads experienced while waiting on hold for a
help desk member to process a user request.
ADSelfService Plus not only removes the burden from
the help desk, but also lets employees help
themselves and get back to work without intermittent
delays.
Web-Based Access to Accounts
User information that is maintained in AD needs to be
up-to-date. ADSelfService Plus facilitates real- time
maintenance with an option for users to update their
personal information without seeking helpdesk
Dashboard Screenshot
assistance.
Enhanced Security
ADSelfService Plus makes use of the Secret Question
& Answer method to authenticate the users who have
enrolled themselves to enjoy self-service benefits.
This acts as an excellent security mechanism to verify
the credibility of the user accessing the application.
Accountability of Actions
With ADSelfService Plus, all user activities can be
effectively tracked to give an accountability for the
actions performed using the product. This is especially
useful to meet compliance requirements and can be
supported by a list of useful reports.
System Requirements
Processor P4 - 1.0 GHz, RAM 512 MB, Disk Space 200 MB.
Supported Platforms: Windows 2000, Windows XP, Windows 2003,
Windows Vista. Supported Browsers: Internet Explorer 5.5 and above,
Deploy with Ease
ADSelfService Plus is easy to install and deploy, with a
single click installation process.
Netscape 7.0 and above Mozilla 1.5 and above, Firefox 1.5 and above
System Requirements
Website : http://www.adselfserviceplus.com
Live Demo : demo.adselfserviceplus.com
For Sales Queries : [email protected]
For Tech Support : [email protected]
Website: www.adselfserviceplus.com I Demo: http://demo.adselfserviceplus.com I Support: [email protected]
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