Installation Guide BlackBerry Enterprise Server for Novell GroupWise

Installation Guide BlackBerry Enterprise Server for Novell GroupWise

Installation Guide

BlackBerry Enterprise Server for Novell GroupWise

Version: 4.1 | Service Pack: 6

SWD-286780-0820064259-001

Contents

1 Planning a BlackBerry Enterprise Server installation.................................................................................................

5

Installing all BlackBerry Enterprise Server components on one computer........................................................................

5

Installing the BlackBerry Attachment Service........................................................................................................................

5

Installing the BlackBerry Collaboration Service.....................................................................................................................

5

Installing the BlackBerry Manager...........................................................................................................................................

6

Installing the BlackBerry MDS Connection Service...............................................................................................................

6

Installing the BlackBerry MDS Integration Service...............................................................................................................

6

Installing the BlackBerry Router...............................................................................................................................................

7

Installing the Hosted BlackBerry Enterprise Server...............................................................................................................

7

2 System requirements..........................................................................................................................................................

9

System requirements: BlackBerry Enterprise Server.............................................................................................................

9

System requirements: BlackBerry Attachment Service.........................................................................................................

11

System requirements: BlackBerry Manager............................................................................................................................

11

System requirements: BlackBerry MDS Connection Service................................................................................................

12

System requirements: BlackBerry MDS Integration Service................................................................................................

13

System requirements: BlackBerry Router................................................................................................................................

13

System requirements for optional environments and features............................................................................................

14

Unsupported environments.......................................................................................................................................................

16

3 Configuring your messaging environment....................................................................................................................

17

Generate the trusted application key and configuration file...............................................................................................

17

Confirm that the trusted application key generated successfully.......................................................................................

17

4 Setting up the database connection...............................................................................................................................

19

Specifying permissions when connecting to the BlackBerry Configuration Database using Microsoft Windows authentication..............................................................................................................................................................................

19

Assign Microsoft SQL Server permissions to the Microsoft Windows account..............................................................

19

Specifying MSDE 2000 permissions for the Microsoft Windows account.....................................................................

19

Configuring authentication to the BlackBerry MDS Integration Service database..........................................................

20

5 Persistent socket connections for the BlackBerry Collaboration Service...............................................................

21

6 Installing the BlackBerry Enterprise Server software.................................................................................................

23

Applications installed with the BlackBerry Enterprise Server components.......................................................................

23

Prerequisites: Installing the BlackBerry Enterprise Server...................................................................................................

23

Install the BlackBerry Enterprise Server software..................................................................................................................

24

Test the BlackBerry Enterprise Server installation.................................................................................................................

24

Install the BlackBerry database notification system..............................................................................................................

25

7 Postinstallation tasks.........................................................................................................................................................

27

Specify the administration email address...............................................................................................................................

27

Connecting to a BlackBerry Attachment Service...................................................................................................................

27

Connect the BlackBerry MDS Connection Service to a BlackBerry Attachment Service.............................................

27

Connect the BlackBerry Collaboration Service to a remote BlackBerry Attachment Service.....................................

28

Connect the BlackBerry Messaging Agent to a BlackBerry Attachment Service..........................................................

28

Connect a remote BlackBerry Attachment Service to the BlackBerry Messaging Agent............................................

29

Verify that the BlackBerry Collaboration Service can connect to or Microsoft Office Live Communications Server

2005..............................................................................................................................................................................................

29

Authenticating the BlackBerry MDS Integration Service to the BlackBerry Manager and web services......................

30

Allow the BlackBerry MDS Integration Service to communicate with the BlackBerry Manager................................

30

Allow client authentication between the BlackBerry MDS Integration Service and web services.............................

31

Configuring how users search for email addresses in a Hosted BlackBerry Enterprise Server environment...............

31

Configure how users search for email addresses in a Hosted BlackBerry Enterprise Server environment..............

32

Add or remove a BlackBerry Enterprise Server component..................................................................................................

32

8 Creating and managing administrators.........................................................................................................................

33

Administrative roles....................................................................................................................................................................

33

Creating a BlackBerry Enterprise Server administrator in a Microsoft SQL Server environment...................................

34

Assign an administrative role to a new or existing Microsoft SQL Server database account.....................................

35

Configure the BlackBerry Manager to use database authentication in a Microsoft SQL Server environment............

35

Assign a BlackBerry Enterprise Server administrator to a different administrative role.................................................

36

Delete an administrator account from a BlackBerry Enterprise Server..............................................................................

36

9 Removing the BlackBerry Enterprise Server software................................................................................................

37

Remove the BlackBerry Enterprise Server software...............................................................................................................

37

Delete registry entries from your computer............................................................................................................................

37

Removing the BlackBerry database notification system.......................................................................................................

38

Remove the BlackBerry database notification system from one BlackBerry Configuration Database.....................

38

Remove the BlackBerry database notification system from all BlackBerry Configuration Database instances......

38

10 Troubleshooting the BlackBerry Enterprise Server installation process.................................................................

39

A third-party tool did not install successfully and the BlackBerry Enterprise Server setup application closed..........

39

Failed to write License Key to the Database...........................................................................................................................

39

Previous version detected but no database available............................................................................................................

39

The BlackBerry Collaboration Service does not connect to Microsoft Office Live Communications Server 2005......

40

The BlackBerry Enterprise Server does not connect to Novell GroupWise as a trusted application..............................

40

The setup application prompts you for access to the installation media for Microsoft .NET Framework version 1.1

........................................................................................................................................................................................................

40

11 Glossary................................................................................................................................................................................

41

12 Legal notice..........................................................................................................................................................................

45

Installation Guide Planning a BlackBerry Enterprise Server installation

Planning a BlackBerry Enterprise Server installation

You can install all BlackBerry® Enterprise Server components on one computer, or you can install specific components on separate computers. Consider any impacts on system resources before you decide where to install a component.

Consider installing all components on one computer if you do not plan to activate many BlackBerry devices, if you have determined that the computer can handle the traffic volume for the BlackBerry Enterprise Server components, or if you do not mind that the computer has direct access to the wireless network. For performance information, see BlackBerry Enterprise

Server Performance Benchmarking.

1

Installing all BlackBerry Enterprise Server components on one computer

If you want to set up an evaluation or complete a simple installation of the BlackBerry® Enterprise Server for a small number of users, you can install all the BlackBerry Enterprise Server components on the same computer.

During the installation process, you can choose to install all BlackBerry Enterprise Server components, including the

BlackBerry MDS Integration Service, on the same computer. The BlackBerry MDS Integration Service is only required if you want to use enterprise applications on BlackBerry devices.

Installing the BlackBerry Attachment Service

The BlackBerry® Attachment Service converts supported attachments into a format that users can view on their BlackBerry devices.

The BlackBerry Attachment Service might use increased system resources when it processes numerous conversion requests at the same time. If you want to increase the number of conversion requests that can occur concurrently without impacting message delivery, you can install the BlackBerry Attachment Service on a separate computer.

You can connect multiple instances of the BlackBerry® Enterprise Server to a single BlackBerry Attachment Service.

If you install the BlackBerry Attachment Service on a separate computer, you install the BlackBerry Attachment Service and the BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry Attachment Service and restarts it if it stops responding.

Installing the BlackBerry Collaboration Service

The BlackBerry® Collaboration Service provides an encrypted connection between your organization's instant messaging server and the collaboration client on the BlackBerry device.

If you want to help maximize the number of available sockets so that the BlackBerry Collaboration Service can respond to more requests, you can install the BlackBerry Collaboration Service by itself on a separate computer.

5

Installation Guide Installing the BlackBerry Manager

If you install the BlackBerry Collaboration Service on a separate computer, you install the BlackBerry Collaboration Service and the BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry Collaboration Service and restarts it if it stops responding.

You can connect multiple instances of the BlackBerry® Enterprise Server to a single BlackBerry Collaboration Service.

A different BlackBerry Collaboration Service exists for each instant messaging environment. For example, a BlackBerry

Collaboration Service exists for Windows® Messenger, and a different BlackBerry Collaboration Service exists for IBM®

Lotus® Sametime®. You can install only one BlackBerry Collaboration Service in your environment. Users can use only one type of collaboration client on their BlackBerry devices.

Installing the BlackBerry Manager

The BlackBerry® Manager allows administrators to manage a BlackBerry® Domain. A BlackBerry Domain consists of single

BlackBerry Configuration Database and all BlackBerry® Enterprise Server instances that use it.

You can install the BlackBerry Manager with other BlackBerry Enterprise Server components or by itself on administrator computers. Install the BlackBerry Manager on administrator computers if you have many administrators or if administrators cannot access the BlackBerry Enterprise Server computers.

Installing the BlackBerry MDS Connection Service

The BlackBerry® MDS Connection Service provides users with access to online content and applications on the corporate intranet or the Internet.

The BlackBerry MDS Connection Service might use increased system resources when it processes content requests. If you want to minimize the impact on message delivery, you can install the BlackBerry MDS Connection Service by itself on a separate computer.

You can connect multiple instances of the BlackBerry® Enterprise Server to a single BlackBerry MDS Connection Service.

If you install the BlackBerry MDS Connection Service on a separate computer, you install the BlackBerry MDS Connection

Service and the BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry MDS Connection Service and restarts it if it stops responding.

Installing the BlackBerry MDS Integration Service

The BlackBerry® MDS Integration Service provides connectivity between the BlackBerry MDS Runtime Application on

BlackBerry devices and enterprise applications.

The BlackBerry MDS Integration Service might use increased system resources when it processes content requests. If you want to minimize the impact on message delivery, you can install the BlackBerry MDS Integration Service by itself on a separate computer.

6

Installation Guide Installing the BlackBerry Router

You can connect multiple instances of the BlackBerry® Enterprise Server to a single BlackBerry MDS Integration Service.

If you install the BlackBerry MDS Integration Service on a separate computer, you install the BlackBerry MDS Integration

Service and the BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry MDS Integration Service and restarts it if it stops responding.

The BlackBerry MDS Integration Service requires the BlackBerry MDS Application Repository, which the setup application installs on your database server during the installation process. Each BlackBerry MDS Integration Service instance supports one BlackBerry MDS Application Repository.

Installing the BlackBerry Router

The BlackBerry® Router connects to the wireless network and routes data to and from BlackBerry devices.

You can install the BlackBerry Router with other BlackBerry® Enterprise Server components or by itself on a separate computer. Install the BlackBerry Router on a separate computer if you want to set it up in the DMZ, or to install several standby instances of the BlackBerry Router as failover components in case your primary BlackBerry Router becomes unavailable.

You can connect multiple instances of the BlackBerry® Enterprise Server to a single BlackBerry Router.

If you install the BlackBerry Router on a separate computer, you install the BlackBerry Router and the BlackBerry Controller.

The BlackBerry Controller monitors the BlackBerry Router and restarts it if it stops responding.

Installing the Hosted BlackBerry Enterprise Server

The Hosted BlackBerry® Enterprise Server allows you to make the BlackBerry® Enterprise Server available to other organizations (for example, small or medium-sized businesses). When you configure the Hosted BlackBerry Enterprise Server in your corporate environment, one or multiple organizations can subscribe to your service.

If you want to install the Hosted BlackBerry Enterprise Server, the installation process and requirements are identical to those for the BlackBerry Enterprise Server. The Hosted BlackBerry Enterprise Server includes all of the components of the

BlackBerry Enterprise Server, but it uses a different licensing model.

Depending on how you configure your hosted environment, you might require additional configurations after the installation.

7

Installation Guide System requirements

System requirements

2

For information about calculating hardware requirements, visit www.blackberry.com/go/serverdocs to see the BlackBerry

Enterprise Server Capacity Calculator and BlackBerry Enterprise Server Performance Benchmarking.

System requirements: BlackBerry Enterprise Server

Item

operating system messaging server

Minshall Algorithm

Novell GroupWise SOAP API messaging client language version of the messaging client database management system

Requirement

Any of the following operating systems:

• Windows® 2000 SP4 Server or Advanced Server

• Windows Server® 2003 or later

• Windows Server 2003 or later (64-bit)

• Windows Server 2003 R2 SP2

• Windows Server 2003 R2 SP2 (64-bit)

Any of the following messaging servers installed physically close to where you plan to install the BlackBerry® Enterprise Server:

• Novell® GroupWise® version 6.5 SP7 or later on the NetWare® operating system, the Windows operating system, or the Linux® operating system

• Novell GroupWise version 7.0 SP2 or later on the NetWare operating system, the Windows operating system, or the Linux operating system to support messaging, the Minshall Algorithm on the messaging server turned on to support Novell GroupWise version 7.0 SOAP API mode, SOAP over SSL turned on in the POA

Any of the following messaging clients installed on the computer that hosts the

BlackBerry Enterprise Server:

• Novell GroupWise Client version 6.5 SP7 with the most current Field Test

File

• Novell GroupWise Client version 7.0 SP2 or later (7.0 SP3 required for latest fixes)

United States English

Any of the following database management systems:

9

Installation Guide System requirements: BlackBerry Enterprise Server

10

Item

collation setting remote database conditions data access components database conditions for the BlackBerry

MDS Integration Service

Microsoft® .NET Framework instant messaging server browser

Requirement

• MSDE 2000

• Microsoft® SQL Server® 2000 SP4

• Microsoft SQL Server 2005 or later Professional, Enterprise, or Express

• Microsoft SQL Server 2005 or later (64-bit)

To support Microsoft SQL Server, the following conditions on the database server:

• collation setting is default case-insensitive

• BlackBerry Configuration Database collation setting is default caseinsensitive named pipes and TCP/IP network protocols turned on

Any of the following data access components on the computers that host the

BlackBerry Enterprise Server or the BlackBerry Configuration Database:

• MDAC version 2.8 with Security Patch MS04-003 (version

2000.85.1025.00)

• MDAC version 2.8.2 (version 2000.86.1830.00), included with Windows

Server 2003 SP1

A database server with the following conditions:

• host for the BlackBerry Configuration Database

• support for mixed-mode authentication to support languages other than English, localized version of Microsoft .NET

Framework version 1.1 SP1

Any of the following instant messaging servers:

• IBM® Lotus® Sametime® version 6.5.1 Community Server (version 6.5.1 or later required to support dormant mode)

• IBM Lotus Sametime version 7.0 Community Server

• IBM Lotus Sametime version 7.5 Community Server

• IBM Lotus Sametime version 8.0 Community Server

• Microsoft® Office Live Communications Server 2005 (SP1 required to support Microsoft® Office Communicator and dormant mode)

• Microsoft® Office Communications Server 2007 Standard or Enterprise

• Novell® GroupWise® Messenger version 2.0.1 or later

Microsoft® Internet Explorer® with the following settings:

• Java® or JavaScript® turned on

Installation Guide System requirements: BlackBerry Attachment Service

Item

media player network proximity firewall

Requirement

• language preferences configured to display encoded web pages to support audio attachments, Windows Media® Player version 9 or later high-speed, switched connection between the BlackBerry Enterprise Server and the messaging servers

A firewall or proxy firewall with the following conditions:

• support for the BlackBerry Enterprise Server to initiate an outgoing, twoway TCP/IP connection to an external server on port 3101

• support for the resolution of Internet addresses using DNS

• transparency of the proxy server for proxy firewalls

System requirements: BlackBerry Attachment Service

The following system requirements apply when installing the BlackBerry® Attachment Service on a computer separate from the BlackBerry® Enterprise Server.

Item

operating system media player browser

Requirement

Any of the following operating systems:

• Windows® 2000 SP4 (Server or Advanced Server)

• Windows Server® 2003 or later

• Windows Server 2003 or later (64-bit)

• Windows Server 2003 R2 SP2

• Windows Server 2003 R2 SP2 (64-bit)

• Windows® XP Professional SP2

To support audio attachments, Windows Media® Player version 9 or later

Microsoft® Internet Explorer® with the following settings:

• Java® or JavaScript® turned on

• language preferences configured to display encoded web pages

System requirements: BlackBerry Manager

The following system requirements apply when installing the BlackBerry® Manager on a computer separate from the

BlackBerry® Enterprise Server.

11

Installation Guide System requirements: BlackBerry MDS Connection Service

Item

operating system messaging client language version of the messaging client

Microsoft® .NET Framework browser data access components printer and file sharing

USB hub

Requirement

Any of the following operating systems:

• Windows® 2000 SP4 (Server, Advanced Server, or Professional)

• Windows Server® 2003 or later

• Windows Server 2003 or later (64-bit)

• Windows Server 2003 R2 SP2

• Windows Server 2003 R2 SP2 (64-bit)

• Windows® XP Professional SP2

Any of the following messaging clients:

• Novell® GroupWise® Client version 6.5 SP7 with the most current Field Test

File

• Novell GroupWise Client version 7.0 SP2 or later (7.0 SP3 required for latest fixes)

United States English

To support languages other than English, localized version of Microsoft .NET

Framework version 1.1 SP1

Microsoft® Internet Explorer® with the following settings:

• Java® or JavaScript® turned on

• language preferences set to display encoded web pages

Any of the following data access components:

• MDAC version 2.8 with Security Patch MS04-003 (version

2000.85.1025.00)

• MDAC version 2.8 SP2 (version 2000.86.1830.00)

To support BlackBerry device implementation, printer and file sharing turned on

To support BlackBerry device implementation that uses a hub, a USB driver that supports USB 1.1-compliant hubs

System requirements: BlackBerry MDS Connection Service

The following system requirements apply when installing the BlackBerry® MDS Connection Service on a computer separate from the BlackBerry® Enterprise Server.

12

Installation Guide System requirements: BlackBerry MDS Integration Service

Item

operating system

RSA® Authentication Agent

Requirement

Any of the following operating systems:

• Windows® 2000 SP4 (Server, Advanced Server, or Professional)

• Windows Server® 2003 or later

• Windows Server 2003 or later (64-bit)

• Windows Server 2003 R2 SP2

• Windows Server 2003 R2 SP2 (64-bit)

• Windows® XP Professional SP2

To support enhanced network authentication, RSA Authentication Agent version

5.0 for Windows

System requirements: BlackBerry MDS Integration Service

The following system requirements apply when installing the BlackBerry® MDS Integration Service on a computer separate from the BlackBerry® Enterprise Server.

Item

operating system database conditions

Requirement

Any of the following operating systems:

• Windows® 2000 SP4 (Server or Advanced Server )

• Windows Server® 2003 or later

• Windows Server 2003 or later (64-bit)

• Windows Server 2003 R2 SP2

• Windows Server 2003 R2 SP2 (64-bit)

• Windows® XP Professional SP2

A database server that is the host for the BlackBerry Configuration Database.

System requirements: BlackBerry Router

The following system requirements apply when installing the BlackBerry® Router on a computer separate from the

BlackBerry® Enterprise Server.

13

Installation Guide System requirements for optional environments and features

Item

operating system firewall

Requirement

Any of the following operating systems:

• Windows® 2000 SP4 (Server or Advanced Server)

• Windows Server® 2003 or later

• Windows Server 2003 or later (64-bit)

• Windows Server 2003 R2 SP2

• Windows Server 2003 R2 SP2 (64-bit)

• Windows® XP Professional SP2

A firewall or proxy firewall with the following conditions:

• support for the BlackBerry Router to initiate an outgoing, two-way TCP/IP connection to an external server on port 3101

• support for the resolution of Internet addresses using DNS

• transparency of the proxy server for proxy firewalls

System requirements for optional environments and features

Item

virtual environment

Windows® Messenger

Windows Messenger with TLS

Description

The BlackBerry® Enterprise Server and its components support the following virtual environments:

• VMware® ESX Server version 2.5.2 or later

• VMware ESX Server version 3.0.1

• VMware ESX Server version 3.5

The BlackBerry Collaboration Service supports Windows Messenger if MSMQ version 3.0 is installed. If installed separately from Windows Server® 2003, the default Microsoft® Active Directory® Integration and Triggers subcomponents must be cleared, and only the Common subcomponent must be selected.

The BlackBerry Collaboration Service supports Windows Messenger with TLS if one of the following certificates is installed on the computer that hosts the

BlackBerry Collaboration Service:

• if your organization's instant messaging server is Microsoft® Office Live

Communications Server 2005, an MTLS certificate

14

Installation Guide System requirements for optional environments and features

Item

IBM® Lotus® Sametime®

Novell® GroupWise® Messenger

Microsoft® Office Communicator Web

Access server with TLS

Microsoft Office Communicator Web

Access 2007 and AJAX Service

Microsoft Office Communicator Web

Access 2005 server and AJAX Service

Description

• if your organization's instant messaging server is Microsoft Office Live

Communications Server 2005 SP1, a server authentication certificate for the computer account

The BlackBerry Collaboration Service supports IBM Lotus Sametime when you add the IP address of the computer that hosts the BlackBerry Collaboration

Service to the CommunityConnectivity document on the IBM Lotus Sametime server.

The BlackBerry Collaboration Service supports Novell GroupWise Messenger when SSL authentication is turned on for the Novell GroupWise Messenger agents on the Novell GroupWise Messenger server.

The BlackBerry Collaboration Service supports the Microsoft Office

Communicator Web Access server with TLS if one of the following certificates is installed on the computer that hosts the BlackBerry Collaboration Service:

• if your organization's instant messaging server is Microsoft Office Live

Communications Server 2005 or Microsoft Office Communications Server

2007, an MTLS certificate

• if your organization's instant messaging server is Microsoft Office Live

Communications Server 2005 SP1, a server authentication certificate for the computer account

The BlackBerry Collaboration Service supports the Microsoft Office

Communicator Web Access 2007 server and the AJAX Service if you have installed a virtual server on your organization's Microsoft Office Communicator

Web Access server, with the following conditions:

• all IP addresses must be unassigned

• optionally, support for an HTTPS browser connection

• internal access only

The BlackBerry Collaboration Service supports the Microsoft Office

Communicator Web Access 2005 server and the AJAX Service, with the following conditions:

• the following Microsoft hotfixes from http://support.microsoft.com

installed:

• 911996 on your organization's Microsoft Office Live Communications

Server

15

Installation Guide Unsupported environments

Item

enhanced network authentication

SNMP monitoring remote access

Description

• 915066 on your organization's Microsoft Office Communicator Web

Access server

• a virtual server installed on your organization's Microsoft Office

Communicator Web Access server, with the following conditions:

• all IP addresses must be unassigned

• forms-based authentication only

• optionally, support for an HTTPS browser connection

• an ISAPI filter for the cwaauth.dll file and the ajax.dll file

• internal access only

The BlackBerry Enterprise Server and its components support RSA®

Authentication Agent version 5.0 for Windows®.

The BlackBerry Enterprise Server and its components support the SNMP service.

The BlackBerry Enterprise Server and its components support remote access using any of the following applications:

• Terminal Services for use with Windows Server 2000, installed using

Remote Administration mode

• Microsoft® Remote Desktop Connection for use with Windows Server 2003

Unsupported environments

Item

DMZ messaging server

Microsoft® SQL Server® 2005 Express database

Description

The BlackBerry® Enterprise Server and its components, with the exception of the

BlackBerry Router, do not support installation in a DMZ.

The BlackBerry Enterprise Server and its components do not support the installation of the messaging server on the same computer.

The BlackBerry MDS Integration Service databases do not support the Microsoft

SQL Server 2005 Express database.

16

Installation Guide Configuring your messaging environment

Configuring your messaging environment

3

Generate the trusted application key and configuration file

You must generate a trusted application key to permit communication between the BlackBerry® Enterprise Server and the primary domain on your Novell® GroupWise® messaging server.

If you have multiple BlackBerry Enterprise Server instances, you can choose to use the same trusted application key for each

BlackBerry Enterprise Server. If you choose to generate multiple trusted application keys, each trusted application key and configuration file must have a unique name. For example, you can choose to create multiple trusted application keys if the

BlackBerry Enterprise Server instances run in different domains and you do not want to permit access from one BlackBerry

Enterprise Server to another using the trusted application path.

1.

Using a Novell GroupWise administrator account with permissions to access the domain database, log in to the computer on which Novell® NetWare® is installed.

2.

From the BlackBerry Enterprise Server installation media, copy the Key Generator Application folder and its contents to the local drive.

3.

In Novell® ConsoleOne®, locate the UNC path that specifies the wpdomain.db file for the domain that you are generating the trusted application key for.

4.

On the local drive, navigate to the Key Generator Application folder.

5.

Double-click Generate_GW_Trusted_App.exe.

6.

In the GroupWise Domain Path field, type the file path for the wpdomain.db file.

7.

In the Name field, type a name for the trusted application key.

8.

In the Description field, type a description for the trusted application key.

9.

Click Generate.

10. Click Yes.

11. To create a configuration file that contains the trusted application key, click Yes.

12. Save the configuration file.

13. If prompted to overwrite an existing configuration file, verify that you are overwriting the correct file.

14. Click Yes.

After you finish: If you generate a new trusted application key after you install the BlackBerry Enterprise Server, use the

BlackBerry Configuration Panel to update the BlackBerry Enterprise Server configuration with the new trusted application key.

Confirm that the trusted application key generated successfully

1.

On the local drive, navigate to the Key Generator Application folder.

17

Installation Guide

2.

Double-click Generate_GW_Trusted_App.exe.

3.

Click Load File.

4.

Navigate to the location of the configuration file.

5.

Double-click the configuration file.

6.

Verify that the trusted application key exists.

Confirm that the trusted application key generated successfully

18

Installation Guide Setting up the database connection

Setting up the database connection

4

The BlackBerry® Enterprise Server can connect to the BlackBerry Configuration Database on the Microsoft® SQL Server® using Microsoft® Windows® authentication or database authentication. If you use Microsoft Windows authentication, the

BlackBerry Manager logs in to the BlackBerry Configuration Database using the Microsoft Windows account that you used to complete the installation.

If you use database authentication with Microsoft SQL Server, the BlackBerry Manager authenticates to the database using the database credentials that the administrator provides.

Specifying permissions when connecting to the BlackBerry Configuration Database using Microsoft Windows authentication

During the BlackBerry® Enterprise Server installation process, if you choose to connect to the BlackBerry Configuration

Database using Microsoft® Windows® authentication, the Microsoft Windows account that you use must have permissions on the database server. The type of permissions depends on the BlackBerry Enterprise Server setup option that you choose, and on whether you create the BlackBerry Configuration Database on the same computer as the BlackBerry Enterprise Server or on another database server.

Assign Microsoft SQL Server permissions to the Microsoft Windows account

> Perform one of the following actions:

• If you create the BlackBerry® Configuration Database on the same computer as the BlackBerry® Enterprise

Server, or if you install the BlackBerry MDS Integration Service, assign the system administrator permission to the

Microsoft® Windows® account that you are using to complete the installation.

• If you create the BlackBerry Configuration Database on another computer, assign server administrator and database creator permissions to the Microsoft Windows account that you are using to complete the installation. If you are using Microsoft® SQL Server® 2005, assign the system administrator permission, or each of the following roles:

SQLAgentUserRole, SQLAgentReaderRole, and SQLAgentOperatorRole.

Specifying MSDE 2000 permissions for the Microsoft Windows account

If you install MSDE 2000 during the BlackBerry® Enterprise Server installation process, you do not need to specify additional permissions. When you select Microsoft® Windows® authentication during the BlackBerry Enterprise Server installation process, the setup application automatically assigns the required permissions to the Microsoft Windows account that you are using to complete the installation.

19

Installation Guide Configuring authentication to the BlackBerry MDS Integration Service database

Configuring authentication to the BlackBerry MDS Integration Service database

If you install the BlackBerry® MDS Integration Service on a Microsoft® SQL Server®, the setup application uses the same authentication method and account that you specified for the BlackBerry Configuration Database. The account requires the same permissions for the BlackBerry MDS Integration Service database as it requires for the BlackBerry Configuration

Database.

20

Installation Guide Persistent socket connections for the BlackBerry Collaboration Service

Persistent socket connections for the BlackBerry

Collaboration Service

Instant messaging environment

Microsoft® Office Live Communications Server 2005 or , and TLS communication protocol

Microsoft Office Live Communications Server 2005 or , and

TCP communication protocol

Microsoft Office Live Communications Server 2005 or , and

HTTPS communication protocol

IBM® Lotus® Sametime®

Novell® GroupWise® Messenger

BlackBerry Collaboration Service requirements

one persistent socket connection for each instant messaging session three persistent socket connections for each instant messaging session one persistent socket connection and multiple sequential socket connections for each instant messaging session three persistent socket connections to create one TCP connection; all instant messaging sessions use that TCP connection one persistent socket connection for each instant messaging session

5

21

Installation Guide Installing the BlackBerry Enterprise Server software

Installing the BlackBerry Enterprise Server software

Applications installed with the BlackBerry Enterprise Server components

Item

J2SE™ Runtime Environment

JRE™

Microsoft® XML Parser

Microsoft® .NET Framework

MSDE database

Version

5.0 update 9

1.6

4.0 SP2

1.1 or 1.1 SP1

2000

Components with which this item is installed

All

• BlackBerry® MDS Connection Service

• BlackBerry Collaboration Service

• BlackBerry Messaging Agent

• BlackBerry Attachment Service

• BlackBerry Manager

• BlackBerry Router

• BlackBerry Messaging Agent

• BlackBerry Manager

• BlackBerry Collaboration Service

BlackBerry® Enterprise Server

6

Prerequisites: Installing the BlackBerry Enterprise Server

Item

credentials from the BlackBerry®

Enterprise Server installation media installation credentials from your environment

Requirement

• CAL key

• SRP identifier

• SRP key

• SRP host

• computer name and port number of the messaging server

• trusted application key

• computer name and port number of the instant messaging server (use the virtual server name and port number where the AJAX Service is installed, if applicable)

• computer name and port number of the proxy server (optional)

23

Installation Guide Install the BlackBerry Enterprise Server software

Item

allowed lists for anti-virus and antispam software applications

Requirement

Add the blackberry.net domain to the allowed lists in the anti-virus and antispam software applications that the messaging server or gateway uses.

Install the BlackBerry Enterprise Server software

The installation process includes a restart of the computer.

If you use a .pac file to configure the connection to the proxy server, you can specify that file after you complete the installation process.

1.

Log in to the computer using an administrative account with the appropriate database permissions.

2.

In the BlackBerry® Enterprise Server installation media, double-click the setup.exe file.

3.

Complete the instructions on the screen.

4.

When prompted to restart the computer, click Yes.

5.

Log in to the computer using the same account that you used in Step 1 to start the setup application.

6.

Complete the instructions on the screen.

After you finish: Complete the following actions:

• If you installed the BlackBerry Collaboration Service, download the collaboration client from www.blackberry.com/ support/downloads and install it.

• If you installed MSDE 2000, update the sa account password. For more information, visit www.support.microsoft.com

to read article 322336.

• If you configured the BlackBerry Configuration Database on a Microsoft® SQL Server® during installation, ensure the

BlackBerry Configuration Database collation setting is set to default case-insensitive.

Test the BlackBerry Enterprise Server installation

1.

In the Windows® Services, verify that the BlackBerry® Enterprise Server services are running.

2.

In the Windows Event Viewer and in the log files that are located in <drive>:\Program Files\Research In Motion

\BlackBerry Enterprise Server\Logs, check for error messages.

For troubleshooting information, visit www.blackberry.com/support .

3.

In the BlackBerry Manager, add a test user account.

If you added a test user successfully, the connection from the BlackBerry Enterprise Server to the BlackBerry

Configuration Database and the messaging server is open.

4.

If you installed the BlackBerry MDS Connection Service, browse to http://<BES_host>:8080.

If the status page appears, the BlackBerry MDS Connection Service is running successfully.

24

Installation Guide Install the BlackBerry database notification system

Install the BlackBerry database notification system

The BlackBerry® database notification system helps to reduce the number of database queries that the BlackBerry®

Enterprise Server makes to the BlackBerry Configuration Database.

If you create the BlackBerry Configuration Database on the same computer as the BlackBerry Enterprise Server, the

BlackBerry database notification system installs automatically.

If you create the BlackBerry Configuration Database on a database server that is installed on a separate computer, you can install the BlackBerry database notification system manually after you complete the BlackBerry Enterprise Server installation.

Before you begin: You must have the system administrator role for the database.

1.

On the database server, open the BlackBerry Enterprise Server installation media.

2.

In the Tools\DBNS folder, copy the RimEsp.dll file to C:\Program Files\Microsoft SQL Server\MSSQL\Binn.

3.

Open the Microsoft® SQL Query Analyzer.

4.

Using the console of the Microsoft SQL Query Analyzer, navigate to Database\DBInstallScripts\SQLServer\4.5 on the

BlackBerry Enterprise Server installation media.

5.

Open the NotifyInstall.sql file.

6.

Change <_DATABASENAME_> to the name of the BlackBerry Configuration Database (for example, BesMgmt).

7.

Run the script.

8.

Verify that the Microsoft SQL Query Analyzer displays the message “Function dbo.xp_RIMxxxx registered.”

9.

To set up additional BlackBerry Configuration Database instances in your organization's environment, repeat steps 1 through 7.

25

Installation Guide Postinstallation tasks

Postinstallation tasks

7

Specify the administration email address

Specify the address that the BlackBerry® Manager sends system messages or enterprise activation passwords from.

1.

Create an email account on your messaging server.

2.

In the BlackBerry Manager, in the left pane, click BlackBerry Domain.

3.

On the Global tab, click Edit Properties.

4.

In the Administration section, double-click Email Sender Address.

5.

Type the email address that you want the BlackBerry Manager to send messages from.

6.

Click OK.

Connecting to a BlackBerry Attachment Service

Complete the following tasks if you have installed the BlackBerry® Attachment Service on a computer separate from the

BlackBerry® Enterprise Server. These tasks ensure that other BlackBerry Enterprise Server components can connect to the

BlackBerry Attachment Service.

Connect the BlackBerry MDS Connection Service to a BlackBerry Attachment Service

Complete the following task if you have not installed the BlackBerry® Attachment Service on the same computer as the

BlackBerry MDS Connection Service.

1.

On the computer that hosts the BlackBerry MDS Connection Service, navigate to C:\Program Files\Research In Motion

\BlackBerry Enterprise Server\MDS\Servers\Instance\config.

2.

In a text editor, open rimpublic.property.

3.

Type the following lines at the end of the file:

Attachment.Server.host=<attachment_server_hostname>

Attachment.Server.port.asp=1900

Attachment.Server.port.rqp=2000

4.

Save and close the file.

5.

In the Microsoft® Windows® Services, restart the BlackBerry MDS Connection Service.

6.

To connect another BlackBerry MDS Connection Service to the BlackBerry Attachment Service, complete steps 1 through

5.

7.

On the computer that hosts the BlackBerry Attachment Service, open the Registry Editor.

8.

Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BBAttachServer\BBAttachBESExtension.

27

Installation Guide Connecting to a BlackBerry Attachment Service

9.

Change AllowRemoteServices to 1.

10. In the Microsoft Windows Services, restart the BlackBerry Attachment Service.

Connect the BlackBerry Collaboration Service to a remote BlackBerry Attachment Service

Users can use the BlackBerry® Client for IBM® Lotus® Sametime® to send files to the contacts in their contact lists. To optimize files for viewing on BlackBerry devices, the BlackBerry Collaboration Service must be able to connect to the

BlackBerry Attachment Service. If you have not installed the BlackBerry Attachment Service on the same computer as the

BlackBerry Collaboration Service, you must connect the BlackBerry Collaboration Service to the BlackBerry Attachment

Service.

1.

On the computer that hosts the BlackBerry Collaboration Service, navigate to C:\Program Files\Research In Motion

\BlackBerry Enterprise Server\BBIM\Servers\<servername>\config.

2.

In a text editor, open the rimpublic.property file.

3.

At the end of the file, type the following lines:

Attachment.Server.host=<attachmentserverhostname>

Attachment.Server.port.asp=1900

Attachment.Server.port.rqp=2000

4.

Save and close the file.

5.

In the Windows® Services, restart the BlackBerry Collaboration Service.

6.

To connect another BlackBerry Collaboration Service to the BlackBerry Attachment Service, complete steps 1 through

5.

7.

On the computer that hosts the BlackBerry Attachment Service, in the Registry Editor, navigate to

HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BBAttachServer\BBAttachBESExtension.

8.

Change AllowRemoteServices to 1.

9.

In the Microsoft Windows Services, restart the BlackBerry Attachment Service.

Connect the BlackBerry Messaging Agent to a BlackBerry Attachment Service

Complete the following task if you have not installed the BlackBerry® Attachment Service on the same computer as the

BlackBerry® Enterprise Server.

1.

On the computer that hosts the BlackBerry Enterprise Server, on the taskbar, click Start > Programs > BlackBerry

Enterprise Server > BlackBerry Server Configuration.

2.

On the Attachment Server tab, in the Configuration Option drop-down list, click Connector Configuration.

3.

In the Server field, type the name or IP address of the computer that hosts the BlackBerry Attachment Service.

4.

In the Server Submit Port field, type the TCP/IP port number (between 1024 and 65,535) that the attachment connector uses to send the requests for attachment data to the BlackBerry Attachment Service.

28

Installation Guide Verify that the BlackBerry Collaboration Service can connect to or Microsoft Office Live Communications

Server 2005

5.

In the Server Result Port field, type the TCP/IP port number (between 1024 and 65,535) that the BlackBerry Enterprise

Server uses to query and retrieve the converted data from the BlackBerry Attachment Service.

6.

In the Polling Time(s) (seconds) field, type the interval (between 10 and 300 seconds) that the BlackBerry Enterprise

Server uses between querying the BlackBerry Attachment Service for when the conversion of large attachments is complete and the attachment is available for delivery.

7.

Click OK.

8.

In the Microsoft® Windows® Services, restart the BlackBerry Dispatcher.

Connect a remote BlackBerry Attachment Service to the BlackBerry Messaging Agent

Complete the following task if you have not installed the BlackBerry® Attachment Service on the same computer as the

BlackBerry® Enterprise Server.

Before you begin: Open the BlackBerry Configuration Panel on the BlackBerry Enterprise Server and record the port information for the Server Submit Port and the Server Result Port that the BlackBerry Enterprise Server uses.

1.

On the computer that hosts the BlackBerry Attachment Service, on the taskbar, click Start > Programs > BlackBerry

Enterprise Server > BlackBerry Server Configuration.

2.

On the Attachment Server tab, in the Configuration Option drop-down list, click Attachment Server.

3.

In the Submit Port field, type the same port number that you typed in the Server Submit Port field on the BlackBerry

Enterprise Server.

4.

In the Result Port field, type the same port number that you typed in the Server Result Port field on the BlackBerry

Enterprise Server.

5.

In the Configuration Port field, type the TCP/IP port number (between 1024 and 65,535) that the administrative console should use.

6.

Click OK.

7.

In the Microsoft® Windows® Services, restart the BlackBerry Attachment Service.

Verify that the BlackBerry Collaboration Service can connect to or Microsoft Office

Live Communications Server 2005

After you install the BlackBerry® Enterprise Server with the BlackBerry Collaboration Service, you can verify that the

BlackBerry Collaboration Service can connect to your organization's instant messaging server.

1.

Browse to the Microsoft® Office Communicator Web Access web client using a web address in the following format:

<protocol>://<cwahostcomputername>.< domainname>:<portnumber>. (For example, https://server01.test.rim.com:

444) Use the same host name, transport protocol, and port number that you specified for the instant messaging server when you installed the BlackBerry Collaboration Service. The port number might be optional if your organization's instant messaging server uses port 80 or port 443.

29

Installation Guide Authenticating the BlackBerry MDS Integration Service to the BlackBerry Manager and web services

2.

Log in to the Microsoft Office Communicator Web Access web client.

If you log in to the Microsoft Office Communicator Web Access web client successfully, the BlackBerry Collaboration Service can connect to your organization's instant messaging server.

Authenticating the BlackBerry MDS Integration Service to the BlackBerry Manager and web services

After you install the BlackBerry® MDS Integration Service, you must install a digital certificate for the BlackBerry MDS

Integration Service in the key store on the same computer. This certificate allows server-authenticated communication between the BlackBerry MDS Integration Service and the BlackBerry Manager.

You can install a self-signed certificate for the BlackBerry MDS Integration Service, or you can get a signed root certificate from a certificate authority and install it in the key store using the Java® keytool. You can replace the self-signed certificate with a signed root certificate at any time, but you should install the certificate that you want to use immediately after you install the BlackBerry MDS Integration Service and before you allow authentication with the BlackBerry Manager or web services using that certificate.

You can also export the certificate for the BlackBerry MDS Integration Service to allow client authentication with external web services.

For more information about using the Java keytool, visit java.sun.com/javase/6/docs/technotes/tools/windows/ keytool.html

.

Allow the BlackBerry MDS Integration Service to communicate with the BlackBerry Manager

When the BlackBerry® Manager connects to the BlackBerry MDS Integration Service for the first time after installation, the

BlackBerry Manager prompts you to view and install the BlackBerry MDS Integration Service self-signed certificate. This certificate allows server-authenticated communication between the BlackBerry MDS Integration Service and the BlackBerry

Manager.

Before you begin: Perform this task immediately after you install the BlackBerry MDS Integration Service.

1.

In the BlackBerry Manager, in the left pane, click a BlackBerry MDS Integration Service.

2.

In the certificate installation dialog box, click View Certificate.

3.

Review the certificate information.

4.

Click Install Certificate.

5.

Complete the instructions on the screen. Accept the default settings.

6.

When prompted, click Cancel.

30

Installation Guide Configuring how users search for email addresses in a Hosted BlackBerry Enterprise Server environment

Allow client authentication between the BlackBerry MDS Integration Service and web services

The self-signed certificate for the BlackBerry® MDS Integration Service allows client authentication between the BlackBerry

MDS Integration Service and web services hosts. If the BlackBerry® MDS Runtime Applications in your organization's environment use HTTPS to communicate with web servers to receive application data and application updates, you must export the certificate for the BlackBerry MDS Integration Service to the web services hosts. This allows BlackBerry MDS

Runtime Applications that use web services to authenticate to the web services and access them.

Before you begin:

• Contact your organization's application developers for information about the web services that the BlackBerry MDS

Runtime Applications in your environment use.

• If you replaced the self-signed certificate for the BlackBerry MDS Integration Service with a signed root certificate from a certificate authority, the web services must trust the root certificate authority to authenticate to the BlackBerry MDS

Integration Service.

1.

Using Microsoft® Internet Explorer®, export the self-signed certificate for the BlackBerry MDS Integration Service from the trusted root certificate authorities area of the computer's key store.

2.

Send the self-signed certificate to the web services servers that the BlackBerry MDS Runtime Applications use.

3.

Verify that the certificate is installed in the trusted key store of the web services servers.

After you finish:

• If multiple BlackBerry MDS Integration Service servers are installed, export the certificate for each BlackBerry MDS

Integration Service.

• Allow BlackBerry MDS Runtime Applications to access web services using HTTPS.

Configuring how users search for email addresses in a Hosted BlackBerry Enterprise

Server environment

If you host a BlackBerry® Enterprise Server and multiple organizations subscribe to your hosted service, you must customize the address lookup feature so that BlackBerry device users can access their organization’s contact list and download the information to their BlackBerry devices. By customizing how users search for email addresses, you can restrict the BlackBerry device users from accessing the contact information of another organization that subscribes to your hosted service.

You must make sure that the organization name for each user is listed accurately and consistently in the contact list. For example, if the organization name appears as an acronym in some entries but in full in others, the address lookup results might be inaccurate. If a user tries to look up contact information for a user whose organization name is not specified, no address lookup results appear.

When users try to look up contact information, they need to type the entire email address.

31

Installation Guide Add or remove a BlackBerry Enterprise Server component

Configure how users search for email addresses in a Hosted BlackBerry Enterprise Server environment

1.

On the BlackBerry® Enterprise Server, open the Registry Editor.

2.

In the left pane, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server

\Agents.

3.

Create a DWORD value named HostedServer.

4.

Set the value to 1.

5.

In the Microsoft® Windows® Services, restart the BlackBerry Controller.

Add or remove a BlackBerry Enterprise Server component

Complete this task if you want to add or remove a BlackBerry® Enterprise Server component from a computer that also hosts other BlackBerry Enterprise Server components.

CAUTION: Before removing the existing BlackBerry Enterprise Server installation, move active user accounts to another

BlackBerry Enterprise Server.

1.

Perform one of the following actions to add a component:

• remove the existing installation and reinstall the BlackBerry Enterprise Server with the component

• if supported, install the component on a separate computer

2.

Perform one of the following actions to remove a component:

• turn off the service and set its Startup type to Manual

• remove the existing installation and reinstall the BlackBerry Enterprise Server without the component

32

Installation Guide Creating and managing administrators

Creating and managing administrators

8

Administrative roles

The BlackBerry® Enterprise Server uses predefined roles, which correspond to common administrative roles in organizations, to control who can perform specific tasks and limit who can access sensitive data in your organization.

You assign each BlackBerry Enterprise Server administrator to an administrative role. If you already manage your organization using Windows® groups, assign those groups to the administrative roles so that you can manage role membership through the group.

When an administrator starts the BlackBerry Manager, the BlackBerry Manager checks the authentication credentials, determines the administrative role, and displays a list of the tasks that the administrator can perform.

Role

security administrator (rim_db_admin_security) enterprise administrator (rim_db_admin_enterprise) device administrator (rim_db_admin_handheld)

Description

These administrators can perform all tasks. They are the only administrators who can manage role membership and change sensitive security properties, such as licenses and encryption keys.

The administrator account that you created during the installation process is assigned the security administrator role automatically.

These administrators can perform all tasks that relate to user accounts, services, instances of the BlackBerry

Enterprise Server, and global application data.

These administrators cannot view role membership, licenses, or encryption keys.

These administrators can perform all tasks that relate to user accounts and BlackBerry device management, including:

• supporting new user accounts

• implementing BlackBerry devices

• managing software configurations

• managing the installation and behavior of third-party applications on BlackBerry devices

33

Installation Guide Creating a BlackBerry Enterprise Server administrator in a Microsoft SQL Server environment

Role

senior help desk administrator

(rim_db_admin_sr_helpdesk) junior help desk administrator

(rim_db_admin_jr_helpdesk) auditor (rim_db_admin_audit_<role>)

Description

These administrators can perform all tasks that relate to user account management, including:

• adding, moving, and deleting user accounts

• updating and sending IT policies to BlackBerry devices

• sending IT administration commands to BlackBerry devices

These administrators can perform tasks that relate to user account management, including:

• creating and sending passwords for activating

BlackBerry devices over the wireless network

• resending service books or IT policies

These administrators cannot add, move, or delete user accounts or send certain IT administration commands.

These administrators can view all tasks and properties that relate to the role, but they cannot perform the tasks or change the properties. Use this view-only role when training new administrators.

Creating a BlackBerry Enterprise Server administrator in a Microsoft SQL Server environment

BlackBerry® Enterprise Server administrators are database users who can access the BlackBerry Configuration Database using the BlackBerry Manager. This access is restricted to the administrative roles that the BlackBerry Enterprise Server administrators are assigned to.

Only administrators who are assigned to the security administrator role can create other BlackBerry Enterprise Server administrators accounts. When creating administrator accounts, perform one of the following tasks:

• assign an administrative role to an existing database account

• create a new database account and assign it an administrative role

34

Installation Guide Configure the BlackBerry Manager to use database authentication in a Microsoft SQL Server environment

Assign an administrative role to a new or existing Microsoft SQL Server database account

Note: Do not assign an administrative role using the Microsoft® SQL Server® consoles or assign more than one administrative role to an administrator. The BlackBerry® Configuration Database uses the most restrictive settings to determine which tasks the BlackBerry Manager displays, so an administrator who is assigned both enterprise and junior help desk roles sees only the tasks for the junior help desk role.

Before you begin:

• Verify that you have the system administrator role on the database server.

• If you are creating a new database account and want to use Windows® authentication, verify that the Windows user account or group already exists.

1.

In the BlackBerry Manager, in the left pane, click BlackBerry Domain.

2.

On the Role Administration tab, click a role.

3.

Complete one of the following actions:

• To add an administrative role to an existing Microsoft SQL Server database account, click List Administrators.

• To create a new Microsoft SQL Server database account and assign it to an administrative role, click Add

Administrators.

4.

Complete one of the following actions:

• To add an administrative role to an existing administrator account, click the administrator account that you want to add the role to.

• To create a database account only and add an administrative role to the account, type a user name.

• To create a database account for an existing Windows user account or group and add an administrative role to the account, type a user name preceded by a domain name (for example, DOMAIN\username).

5.

If prompted, type and confirm a password.

6.

Click OK.

Configure the BlackBerry Manager to use database authentication in a Microsoft

SQL Server environment

During the installation process, if you choose to connect to the BlackBerry® Configuration Database using Windows® authentication, the BlackBerry Manager uses Windows authentication automatically. If you create database accounts for your administrators, you must change the type of authentication that the BlackBerry Manager uses.

1.

In the BlackBerry Manager, on the Tools menu, click Options.

2.

Click Database.

3.

In the Authentication drop-down list, click Database Authentication.

4.

Click OK.

5.

Restart the BlackBerry Manager.

35

Installation Guide Assign a BlackBerry Enterprise Server administrator to a different administrative role

Assign a BlackBerry Enterprise Server administrator to a different administrative role

As organizational changes occur, you might need to move an administrator to a different administrative role.

1.

In the BlackBerry® Manager, in the left pane, click BlackBerry Domain.

2.

On the Role Administration tab, click the role that the administrator is assigned to.

3.

Click List Administrators.

4.

Remove the administrator from the list.

5.

Click the role that you want to assign the administrator to.

6.

Click the administrator.

7.

Click OK.

The database permissions change immediately.

After you finish: Instruct the administrator to restart the BlackBerry Manager.

Delete an administrator account from a BlackBerry Enterprise Server

1.

In the BlackBerry® Manager, in the left pane, click BlackBerry Domain.

2.

On the Role Administration tab, click the role that the administrator is assigned to.

3.

Click Remove Administrators.

4.

In the drop-down list, click the administrator.

5.

Click OK.

After you finish: Optionally, you can delete the database account associated with that administrator from the database.

36

Installation Guide Removing the BlackBerry Enterprise Server software

Removing the BlackBerry Enterprise Server software

Remove the BlackBerry Enterprise Server software

Use this task to remove the BlackBerry® Enterprise Server or a BlackBerry Enterprise Server component that you have installed on a separate computer.

1.

On the taskbar, click Start > Settings > Control Panel > Add/Remove Programs.

2.

Click BlackBerry Enterprise Server.

3.

Click Remove.

4.

Click Yes.

After you finish: Optionally, you can delete remaining log files and remove the JRE™ software and the Java® Web Start software from the computer.

9

Delete registry entries from your computer

1.

On the computer that you removed the BlackBerry® Enterprise Server software from, open the Registry Editor.

2.

Delete the following registry keys:

Location

HKEY_LOCAL_MACHINE\SOFTWARE

HKEY_LOCAL_MACHINE\System\CurrentControlSet

\Services

HKEY_LOCAL_MACHINE\System\ControlSet001

\Services

HKEY_LOCAL_MACHINE\System\ControlSet00n

\Services

HKEY_CURRENT_USER\Software

HKEY_CURRENT_USER\Software\Microsoft\Windows

NT\ CurrentVersion\Windows Messaging SubSystem

\Profiles

HKEY_USERS\.DEFAULT\Software

HKEY_CLASSES_ROOT\Installer\Products

KEY

Research In Motion

BBAttachServer and any keys starting with “BES” or

“BlackBerry”

BBAttachServer and any keys starting with “BES” or

“BlackBerry”

BBAttachServer and any keys starting with “BES” or

“BlackBerry”

Research In Motion any keys named BlackBerryServer, BlackBerry Manager, or listed as the name of your BlackBerry Enterprise Server

Research In Motion any key in which the ProductName is BlackBerry

Enterprise Server

37

Installation Guide Removing the BlackBerry database notification system

Removing the BlackBerry database notification system

You must remove the BlackBerry® database notification system manually if you installed it manually. You can remove the

BlackBerry database notification system for one instance or all instances of the BlackBerry Configuration Database.

Remove the BlackBerry database notification system from one BlackBerry Configuration

Database

1.

Open the Microsoft® SQL Query Analyzer.

2.

Using the console, navigate to <drive>:\Database\DBInstallScripts\SQLServer\4.5 on the BlackBerry® Enterprise

Server installation media.

3.

Open the NotifyUnInstall.sql file.

4.

Delete all commands after --- delete notification stored procedures and -- delete notification tables.

5.

Run the script.

6.

Perform one of the following actions:

• Restart Microsoft® SQL Server®.

• In Windows® Explorer, navigate to C:\Program Files\Microsoft SQL Server\MSSQL\Binn. Rename the RimEsp.dll file (for example, RimEspXXX.tmp).

Remove the BlackBerry database notification system from all BlackBerry Configuration Database instances

1.

Open the Microsoft® SQL Query Analyzer.

2.

Using the console, navigate to <drive>:\Database\DBInstallScripts\SQLServer\4.5 on the BlackBerry® Enterprise

Server installation media.

3.

Open the NotifyUnInstall.sql file.

4.

Run the script.

5.

Using Windows® Explorer, navigate to <drive> :\Program Files\Microsoft SQL Server\MSSQL\Binn.

6.

Delete the RimEsp.dll file.

38

Installation Guide Troubleshooting the BlackBerry Enterprise Server installation process

Troubleshooting the BlackBerry Enterprise Server installation process

10

A third-party tool did not install successfully and the BlackBerry Enterprise Server setup application closed

Possible solution

1.

On the BlackBerry® Enterprise Server installation media, open the Tools folder.

2.

Double-click the setup application file for the tool that you want to install.

3.

Complete the instructions on the screen.

4.

Restart the BlackBerry Enterprise Server setup application.

Failed to write License Key to the Database

This message appears when you try to add the CAL key.

Possible solution

After you restart the computer during the BlackBerry® Enterprise Server installation process, you must log in using the same

Windows® account that you used to start the installation process.

1.

Close the setup application.

2.

Log out of the computer.

3.

Log in to the computer.

4.

Restart the setup application.

Previous version detected but no database available

This message appears when you start the setup application and the setup application stops responding.

Possible solution

The registry keys that identify your BlackBerry® Configuration Database must exist in the Microsoft® Windows® Registry.

1.

On the computer on which you plan to upgrade the BlackBerry® Enterprise Server, open the Registry Editor.

2.

In the left pane, navigate to HKEY_LOCAL_MACHINE\Research In Motion\BlackBerry Enterprise Server\Database.

3.

Create the following case-sensitive string values (if they do not exist):

DatabaseName: Type the name of the BlackBerry Configuration Database.

DatabaseServerMachineName: Type the computer name of the database server.

39

Installation Guide The BlackBerry Collaboration Service does not connect to Microsoft Office Live Communications Server 2005

4.

Restart the setup application.

The BlackBerry Collaboration Service does not connect to Microsoft Office Live

Communications Server 2005

Possible solution

If your organization's instant messaging environment supports Windows® Messenger with TLS, you must configure authentication.

1.

Download the trial edition of Microsoft® Office Communicator 2005 from www.microsoft.com/downloads .

2.

Install Microsoft Office Communicator 2005 on the computer that hosts the BlackBerry® Collaboration Service.

3.

Connect to Microsoft® Office Live Communications Server 2005 using Microsoft Office Communicator 2005.

4.

If a connection does not open, verify that you installed or imported the certificates required for authentication.

The BlackBerry Enterprise Server does not connect to Novell GroupWise as a trusted application

Possible solution

1.

Open Novell® ConsoleOne®.

2.

In the list of trusted applications, verify that the name of the trusted application key for the BlackBerry® Enterprise

Server (for example, “RIM BES”) appears.

The setup application prompts you for access to the installation media for

Microsoft .NET Framework version 1.1

When the BlackBerry® Enterprise Server setup application installs Microsoft® .NET Framework version 1.1 SP1 on a computer that hosts a previously installed version of Microsoft .NET Framework version 1.1, it prompts you for access to the installation media for Microsoft .NET Framework version 1.1.

Possible solution

You can access the netfx.msi file that is included with the BlackBerry Enterprise Server installation media.

1.

On the BlackBerry Enterprise Server installation media, open the Tools folder.

2.

Double-click the netfx.msi file.

3.

Complete the instructions on the screen.

40

Installation Guide Glossary

Glossary

11

AJAX

Asynchronous JavaScript® and XML

API

application programming interface

BlackBerry Domain

A BlackBerry Domain consists of the BlackBerry Configuration Database with its users and any BlackBerry® Enterprise

Server instances that connect to it.

BlackBerry MDS

BlackBerry® Mobile Data System

CAL

A client access license (CAL) limits how many users you can add to the BlackBerry® Enterprise Server.

DMZ

A demilitarized zone (DMZ) is a neutral subnetwork outside of an organization's firewall. It exists between the trusted

LAN of the organization and the untrusted external wireless network and public Internet.

DNS

Domain Name System

HTTPS

Hypertext Transfer Protocol over Secure Sockets Layer

IP

Internet Protocol

ISAPI

Internet Server Application Programming Interface

J2SE

Java® 2 Platform, Standard Edition

JRE

Java® Runtime Environment

LAN

local area network

41

Installation Guide Glossary

MDAC

Microsoft® Data Access Components

messaging server

A messaging server sends and processes messages and provides collaboration services, such as updating and communicating calendar and address book information.

MSDE

Microsoft® SQL Server® Desktop Engine

MSMQ

Microsoft® Message Queuing

MTLS

Mutual Transport Layer Security

POA

Post Office Agent

SOAP

Simple Object Access Protocol

SNMP

Simple Network Management Protocol

SQL

Structured Query Language

SRP

Server Routing Protocol

SSL

Secure Sockets Layer

TCP

Transmission Control Protocol

TCP/IP

Transmission Control Protocol/Internet Protocol (TCP/IP) is a set of communication protocols that is used to transmit data over networks, such as the Internet.

TLS

Transport Layer Security

USB

42

Installation Guide

Universal Serial Bus

UNC

Universal Naming Convention

XML

Extensible Markup Language

Glossary

43

Installation Guide Legal notice

Legal notice

12

©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S.

and countries around the world.

IBM, Lotus, and Sametime are trademarks of International Business Machines Corporation. Linux is a trademark of Linus

Torvalds. Microsoft, Active Directory, Internet Explorer, SQL Server, Windows, Windows Media, and Windows Server are trademarks of Microsoft Corporation. Novell, ConsoleOne, GroupWise, and NetWare are trademarks of Novell, Inc. RSA is a trademark of RSA Security. Java, JavaScript and JRE are trademarks of Sun Microsystems, Inc. VMware is a trademark of

VMware, Inc. All other brands, product names, company names, trademarks, and service marks are the properties of their respective owners.

The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470;

6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in the U.S. and in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents.

This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies

("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all.

This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the

"Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party

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45

Installation Guide Legal notice

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DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY

LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS

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Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your airtime service provider has agreed to support all of their features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so. If required you are responsible for acquiring them. You should not install or use Third Party Products and Services until all necessary licenses have been acquired. Any Third Party

Products and Services that are provided with RIM's products and services are provided as a convenience to you and are provided "AS IS" with no express or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM.

46

Installation Guide Legal notice

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WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS

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Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server Software,

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This product includes software developed by the Apache Software Foundation ( www.apache.org/ ) and/or licensed pursuant to Apache License, Version 2.0 ( www.apache.org/licenses/ ). For more information, see the NOTICE.txt file included with the software. Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.

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295 Phillip Street

Waterloo, ON N2L 3W8

Canada

Research In Motion UK Limited

200 Bath Road

Slough, Berkshire SL1 3XE

United Kingdom

Published in Canada

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