Basic Phone Features
To place a call, either:
-
-
-
-
-
-
Lift handset and dial the number.
Press the
Press
Line Button of your extension, then dial.
Speaker button then dial.
Press NewCall (soft key), then dial.
Press Redial (soft key) to re-dial the last number.
Press any configured Speed Dial button.
Note: Also refer to Directory Menu.
To answer a call, either:
-
Lift handset.
Speakerphone: Press Answer (soft key) or Speaker button.
To end a call, either:
-
Replace handset.
Speakerphone: Press Speaker button or EndCall (soft key)
To mute a call:
Press Mute .
Cisco 7941 IP Phone Guide
To disengage mute, press Mute again.
To put a call on hold:
-
Press Hold (soft key).
To return to the call, press Resume (soft key)
Handling multiple calls
If multiple calls are on hold, use Scroll to select the desired call then press Resume (soft key)
To redial last number dialled:
Press Redial (soft key).
-
-
Pickup calls within group:
Lift handset and press more (soft key) until you see Pickup (soft key).
Press
Press
Pickup (soft key).
Answer (soft key).
-
-
Transferring calls
1.During a call, press Trnsfer (soft key). This places the call on hold.
2.Dial the number.
To perform attended call transfer:
-
3.When the party answers, announce the call.
4.Press Trnsfer (soft key)and hang up.
To perform unattended call transfer:
-
3.When phone rings press Trnsfer (soft key).
4 Hang up.
Note:If you do not want to complete the transfer , press End Call (soft key), then press Hold (soft key) to return to the original call.
Direct Transfer
-
-
You can directly join two independent calls and immediately drop yourself from the call. When you are connected to one call and have the other on hold:
1.Use the Scroll key to highlight the call on hold.
2.Press DirTrfr (soft key)
The two calls are joined into one call.
Line Buttons/Speed Dial Buttons
Depending on configuration, these buttons provide access to:
Phone lines – the first button will always be your primary extension. Additional lines/
extensions that you have access to will appear on the button(s) below.
Frequently dialled numbers (speed-dial buttons)
The buttons illuminate to indicate status as follows:
Green, Steady - Active call on this line (off hook).
Green, Blinking - Call on hold on this line.
Orange, blinking - Incoming call ringing on this line.
Red - Line in use by someone else.
Soft Keys
Scroll Keys
Messages Directories
Services Settings
Volume Control
Headset Mute Speaker
Forward All Calls
To forward all calls to another number:
-
Press CfwdAll (soft key). You will hear two beeps.
Dial the number to which you want to forward all of your calls. The screen will display a message confirming the number or extension to which your calls are being forwarded.
To cancel call forwarding.
Press CfwdAll (soft key).
Conference Calls
-
-
-
During a call, press more (soft key) until you see Confrn (soft key).
This places the call on hold and opens a new line.
Place a call to another party.
When the call connects, press Confrn (soft key) again to add this new person to the call.
This can be repeated for up to 6 concurrent callers.
Tips:
To end, all but one party must hang up.
Viewing Participants in a Conference Call
Press ConfList (soft key) to display the list of conference participants.
Press Update (soft key) to refresh the list of participants.
If you initiated the conference call and need to remove a participant, use the Scroll keys to highlight the name and press Remove (soft key).
Joining Calls
You can use the join feature to join parties in established calls into one conference call. When you are connected to one call and have the other on hold:
Use the Scroll keys to highlight the call on hold.
Press Join (soft key).
The selected calls are joined into one conference call. You can then add further parties.
Call History including Missed Calls
Press Directories button.
Use the Scroll keys to highlight the desired call history option: Missed Calls , Received Calls , or Placed Calls.
To speed dial a number, use the Scroll keys to highlight the desired number and press Dial (soft key).
Note: You might need to use the EditDial soft key to add digits to the front of the number. For example, if the call was from an outside, long-distance caller, you might need to add the digit "9" to the front of the number.
Callback
When there is no answer from another IP Phone or the extension is busy, the Callback feature can be used before the call is diverted:
Press Callback .
When the destination phone has been used again, indicating the user may be available to take calls, then a message will appear on the caller’s screen and will give the option to Dial (soft key) the caller again.
Volume and Ringer Sound
To adjust the ringer volume:
Press Volume or + while the handset is in its cradle.
To adjust the Handset volume:
During a call, press Volume - or + . Press Save (soft key) to apply the new volume level to future calls.
Changing the Ringer Sound
Press the Menu button, select Settings and then User Preferences .
Select Ring Type from the Settings menu.
Press Select (soft key).
To scroll through the list of ring types, press the Scroll keys.
Press Play (soft key) to hear the selected ring type.
When you find the ring you want, press Select and then OK (soft keys).
Press Save (soft key) to save your selection and exit the Settings menu.
Changing the LCD Contrast
To change the amount of contrast:
Press the Menu button, select Settings and then User Preferences .
Select Contrast from the Settings menu.
Press the Up or Down soft keys to set the desired intensity of the display.
Press OK (soft key) to accept your changes.
To save this contrast setting, press Save (soft key) and exit the Settings menu.
Voicemail
Retrieval: Press the button and follow the voice prompts, or login to http://voicemail.phone.cam.ac.uk/vm/
Change greetings message: Press the button and follow voice prompts .
Leave a message in another user’s mail box (no ringing): Dial 111+extension.
Set email delivery: via http://voicemail.phone.cam.ac.uk/vm/
Change PIN: Press the
Delete messages: Press the
button and follow voice prompts or via http://voicemail.phone.cam.ac.uk/vm/ button and follow voice prompts, or via http://voicemail.phone.cam.ac.uk/vm/
Forwarding to Voicemail is set to transfer while busy or after 6 rings by default. For immediate transfer press the
CFwdAll button followed by 113.
External telephone access to voicemail: Dial 01223 747474 (or 47474 internally)
Further help: http://voicemail.phone.cam.ac.uk/help.php
Parking a Call
During a call, press more (soft key).
Press Park (soft key).
Make a note of the call park number shown on the display, then hang up.
To retrieve the parked call, dial the call park number from any IP Phone.
Note: If the parked call is not retrieved within 30 seconds, the call will revert back to the original extension.
For more information and updates see http://www.phone.cam.ac.uk/
