SOFT KEY DEFINITIONS
Feature
Function
1
LCD screen
Displays information such as line/call status,
phone number, and soft key tabs.
2
Cisco IP phone
model type
Shows the Cisco Unified IP phone model
number.
3
4
Line or
speed-dial
button
Footstand
adjustment
5
Question
"?" button
7
Settings button
View conference participants
Confrn
Create a conference call
DirTrfr
Transfer two calls to each other
EditDial
Edit a number in a call log
GPickUp
Answer a call on an extension in another
pickup group
Join
Join several calls on a single line
Make a new call
Provides access to phone directories.
Park
Store an active call using Call Park
PickUp
Answer a call on another extension in your
pickup group
Provides Help on Phone Functions
Remove
Remove a conference participant
Provides access to phone settings such as
display contrast and ring type.
RmLstC
Drop the last party added to conference
call
Submit
Search for a directory listing
Toggles mute on and off
10
Headset
button
Toggles the headset on and off.
Increases or decreases handset, headset,
ringer, or speakerphone volume.
Provides access to phone services.
Services button
Provides access to a message system.
Message button
Navigation
button
ConfList
NewCall
Hold
14
Setup/cancel call forwarding
Allows you to adjust the angle of the phone
base.
9
13
CFwdAll
Host a conference call
Toggles the speaker on and off
12
Receive notification when a busy
extension becomes available
MeetMe
Speaker
Volume button
CallBack
Send an incoming call to the voice
messaging system
8
11
Dial using a speed dial index number
iDivert
Opens a new line, speed-dials a phone
number, or ends a call. The 7941 has two
lines, and the 7961 has six lines.
Directories
button
6
AbbrDial
Scrolls through text and selects features that
are displayed on the LCD screen.
15
Dial pad
Functions like traditional telephone dial pad.
16
Soft keys
Various functions displayed at different
stages of call
17
Handset
Functions like a traditional handset.
IP Telephony User Guide
CISCO 7941/7961
DIALING AND ANSWERING
To make an outside call:
•
Press “NewCall” softkey or lift handset
•
Dial “9” and the number
•
Press “Dial” softkey
To make an internal call:
•
Press “NewCall” softkey or lift handset
•
Dial extension
•
Press “Dial” softkey
To answer a call on your primary line:
•
Lift handset
To end a call:
•
Press “EndCall” softkey or hang up handset
REDIAL
To attempt your last call again:
•
Press “Redial” softkey
RING TYPE
To choose a ring type:
” or “Settings” key
•
Press “
•
Select “User Preferences” and “Rings”
•
Press “Select” softkey
•
Select “Default Ring” or a Line
•
Scroll through ring type options
•
Press “Play” softkey to sample ring
•
•
To generate or accept a call using headset:
•
Press " " or “Headset” key
•
Note call park number in display
To mute the mic in the handset or headset:
•
Press " " or “Mute” key
To retrieve a parked call:
•
Lift handset of any phone
•
Enter number of parked call
HOLD
FORWARDING
To place a call on hold:
•
Press "Hold" softkey
•
Hang up handset
To forward calls to another extension:
•
At idle phone, press “CFwdALL” softkey
•
Dial the destination extension
To reconnect with the call:
•
Lift handset
•
Press “End-call” soft key
•
Press "Resume" softkey
To cancel forwarding:
•
Press “CFwdALL” softkey
FORWARD TO VOICEMAIL
(DO NOT DISTURB)
CONFERENCE
To conference up to 6 parties:
•
Press “More” softkey
•
Press “Confrn” softkey
•
At the dial tone, dial another extension or number
•
Announce the call
•
Press “Confrn” key to join all parties
If a party doesn’t answer or doesn’t want to join:
•
Press “EndCall” softkey
•
Press “Resume” softkey
To forward all calls directly to voicemail:
•
At idle phone, press “CFwdALL” softkey
To forward your calls directly into voicemail:
•
At idle phone, press “CFwrdALL” softkey
•
Press “
” or “Messages” key
To cancel forwarding:
•
Press “CFwdALL” softkey
iDIVERT
Press “Select” softkey to make choice
To remove yourself from the conference:
•
hang up or
•
Press “EndCall” softkey
When you are too busy to answer a call.
•
Press the “iDivert” softkey to send calls straight to voicemail
Note: only diverts on a call to call basis
Press “OK” softkey
JOIN
CALL HISTORY
To join separate calls:
•
Press “More” softkey
•
Press “Join” softkey
To view missed, received or placed call history:
” or “Directories” key
•
Press “
•
Scroll to desired history option
•
Press “Select” softkey
CONTRAST
To adjust the display contrast:
•
Press “
•
Select “User Preferences”
” or “Settings” key
TRANSFER
•
Scroll to “Contrast” or “Brightness”
•
Press “Select” softkey
•
Press "▲▼" softkeys
•
Press “OK” softkey
To transfer a call to another extension:
•
Press "Trnsfer" softkey
•
At dial tone, dial other extension
•
Announce the call
•
Press “Trnsfer” softkey
•
Press “Exit” softkey
VOLUME
To retrieve the call if no one answers:
•
Press "EndCall” softkey
•
Press "Resume” softkey
To adjust the handset, speaker, or headset volume:
” keys
•
While listening, press “
•
Press “Save” softkey
To adjust the ringer volume:
” keys
•
At an idle phone, press “
To transfer a call directly to a colleague’s voicemail box:
•
Press "Trnsfer" softkey
•
Press "*" key
•
Enter extension number
•
Press "Trnsfer" softkey
SPEAKER, HEADSET, MUTE
CALL PARK
To generate or accept a call without lifting handset:
•
Press " " or “Speaker” key
To park a call in the system:
•
Press "More" softkey
•
Press "Park" softkey
To exit viewing call history:
•
Press “Exit” softkey twice
To edit missed or received call:
•
Highlight desired number
•
Press “Dial” softkey
To speed dial a call in the history directory:
" or “Directories” key
•
Press “
•
Scroll to desired history option
•
Scroll to desired number
•
Press “Dial” softkey
VOICEMAIL
To retrieve new voice mail messages:
” or “Messages” key
•
Press “
To retrieve voicemail from outside:
•
Dial your own extension and at the message
•
Press * and then your 4 digit extension.
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