CyberData 011106/011107 Flush Mount Clock Kit (Replacement Product Below) Operations Guide
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The IP Endpoint Company
VoIP Clock Kit Wall Mount
Adapter
Operations Guide
Part #011153*, RAL 9002, Gray White, Standard
Part #011154, RAL 9003, Signal White, Optional
*Replaces #011023
Document Part #930283H
CyberData Corporation
2555 Garden Road
Monterey, CA 93940
(831) 373-2601
PoE VoIP Speaker Operations Guide 930283H
Part # 011023
COPYRIGHT NOTICE:
© 2011, CyberData Corporation, ALL RIGHTS RESERVED.
This manual and related materials are the copyrighted property of CyberData Corporation. No part of this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or implied, including any warranty or merchantability or fitness for any purpose, with respect to this manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or such products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make changes, without notice, to this manual and to any such product, software, firmware, and/or hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by third parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who licenses that software.
Software or firmware developed by CyberData that is unrelated to Open Source Software is copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied, modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be the trademarks or registered trademarks of their respective owners.
Operations Guide
The IP Endpoint Company
Phone: (831) 373-2601
Technical Support Ext. 333 [email protected]
Fax: (831) 373-4193
Company and product information at www.cyberdata.net
930283H CyberData Corporation
Revision Information
Revision 930283H, was updated on April 12, 2011 and has the following changes:
• Updates
Figure 1-1, "Model Number Label" .
• Updates
Figure 1-2, "Typical Installation"
.
• Updates
Figure 1-3, "Feature Locations"
.
• Updates
• Updates
• Updates
Figure 2-7, "Connecting Power—PoE" .
• Updates
Figure 2-8, "Connecting Power—Optional Power Injector"
.
• Updates
Figure 2-8, "Connecting Power—Optional Power Injector"
.
• Updates
Figure 2-10, "Connecting Power" .
• Updates
• Updates
Figure 2-14, "Clock Kit Wall Mount Adapter Installation" .
• Updates
Table 2-3, "Drywall Mounting Kit"
.
Operations Guide 930283H CyberData Corporation
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
GENERAL ALERT
Warning
Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes.
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions.
GENERAL ALERT
Operations Guide 930283H CyberData Corporation
Pictorial Alert Icons
GENERAL ALERT
General Alert
This pictoral alert indicates a potentially hazardous situation. This alert will be followed by a hazard level heading and more specific information about the hazard.
Ground
This pictoral alert indicates the Earth grounding connection point.
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and health practices and determine the applicability of regulatory limitations prior to use. Potential safety hazards are identified in this manual through the use of words Danger, Warning, and
Caution, the specific hazard type, and pictorial alert icons.
Operations Guide 930283H CyberData Corporation
Contents
Chapter 1 Product Overview 1
Chapter 2 Installing the VoIP Clock Kit Wall Mount Adapter 7
Appendix A Setting up a TFTP Server 22
Appendix B Troubleshooting/Technical Support 23
Index 26
i
Operations Guide 930283H CyberData Corporation
1 Product Overview
The Clock Kit enables the CyberData V2 VoIP Ceiling Speaker to be upgraded to a highly visible public address device with a time display.
Note The Cyberdata speaker is not included with this kit.
The large display characters are easily read and adjust for ambient light conditions. Time sync is performed by NTP and a built-in real -time clock.
Power is supplied by the CyberData V2 Speaker from a single PoE connection.
Note Prior to installation, create a plan for the locations of your SiP VoIP and PoE Speaker.
General Alert
Consult local building and electrical code requirements prior to installation.
GENERAL ALERT
1
Operations Guide 930283H CyberData Corporation
Product Overview
How to Identify this Product
2
1.1 How to Identify this Product
To identify the VoIP Clock Kit Wall Mount Adapter, look for a model number label similar to the one shown in
Figure 1-1 . The model number on the label should be one of the following:
• 011153*, RAL 9002, Gray White, Standard Color
• 011154, RAL 9003, Signal White, Optional Color
*Replaces 011023.
Figure 1-1. Model Number Label
WWW.CYBERDATA.NET
CLOCK KIT,FOR VoIP SPEAKER V2,
WALL MOUNT
011053A / 021035F
000000001
Model number
Operations Guide 930283H CyberData Corporation
1.2 Typical System Installation
illustrates a typical installation for the SiP VoIP and PoE Speakers.
Figure 1-2. Typical Installation
802.3af Compliant Ethernet Switch
1 2 3 4 5 6
Product Overview
Typical System Installation
3
Clock Kit Clock Kit Clock Kit IP Phone IP PBX Server
Operations Guide 930283H CyberData Corporation
Product Overview
Product Features
4
1.3 Product Features
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Easy wall or ceiling installation
Mounting kit included
Electrogalvinized steel construction
RoHS compliant
Keyhold for easy installation
Part number (Wall Mount): 011023
Part number (Flush Mount): 011024
Top and bottom cable channels
2.3-inch sized digits
12 or 24 hour format
NTP time source
Battery backed up real-time clock
Auto ambient light adjustment
PM LED
Two years warranty
shows the location of some of the features of the VoIP Clock Kit Wall Mount Adapter.
Figure 1-3. Feature Locations
CyberData Part #011098 or 011099
Ambient Light Detector
Operations Guide 930283H
PM LED
CyberData Corporation
Product Overview
Product Specifications
5
1.4 Product Specifications
Category
Operating temperature
Power Input (J1) or Alternate Power Input
(Terminal Block J4)
Time Source
Warranty
Dimensions
Weight
Part number
Specification
-30 to 55 C (-22 to 131 F)
PoE 802.3af (as per IEEE 802.3af standard from a UL listed limited power source)
44-57 VDC at 350mA
10-20 VDC at 500mA
NTP Server or battery backed-up real-time clock.
Battery life estimated to be approximately seven years.
2 years limited
13.5” [343mm] x 11.8” [300mm] x 5.4” [137mm]
8.8 lbs. [4 kg]
011153*, RAL 9002, Gray White, Standard Color
011154, RAL 9003, Signal White, Optional Color
*Replaces 011023.
Operations Guide 930283H CyberData Corporation
1.5 Dimensions
shows the dimensions for the VoIP Clock Kit Wall Mount Adapter.
Figure 1-4. Dimensions
8°
Product Overview
Dimensions
6
15.8 [402]
10.4 [264]
Dimensions are in Inches [Millimeter]
4.0 [102]
Operations Guide 930283H CyberData Corporation
2 Installing the VoIP Clock Kit Wall Mount
Adapter
2.1 Pre-Mounting Connections
2.1.1 Install JP1 Prior to Clock Kit Installation
To enable the battery for real-time clock operation, install a jumper on JP1 as shown in
Note This jumper ensures that the clock will not lose the time setting in the event of a power outage.
Figure 2-5. Jumper JP1
JP1
7
Operations Guide 930283H CyberData Corporation
Installing the VoIP Clock Kit Wall Mount Adapter
Pre-Mounting Connections
8
2.1.2 Connecting the Clock to the Speaker
illustrates how to connect the ribbon cable to the clock and the speaker.
Figure 2-6. Connecting the Clock to the Speaker
Operations Guide 930283H CyberData Corporation
Installing the VoIP Clock Kit Wall Mount Adapter
Pre-Mounting Connections
9
2.1.3 Connecting Power to the Speaker
and Figure 2-8 illustrates two possible ways to connect power to the speaker.
Note Prior to mounting, you can route the Ethernet cable through the back or through the slots at the top or bottom of the Clock Kit Adapter.
Figure 2-7. Connecting Power—PoE to PoE Network
Operations Guide 930283H CyberData Corporation
Installing the VoIP Clock Kit Wall Mount Adapter
Pre-Mounting Connections
10
Figure 2-8. Connecting Power—Optional Power Injector to Network
Optional Power Injuector
(CyberData P/N 010867A)
Device
Ethernet
Operations Guide 930283H CyberData Corporation
Installing the VoIP Clock Kit Wall Mount Adapter
Verifying Operation of the Clock Kit Adapter
11
2.2 Verifying Operation of the Clock Kit Adapter
2.2.1 Identifying the VoIP Clock Kit Jumpers
to identify the jumper locations and functions.
Figure 2-9. Jumper Locations
JP3 JP4 JP5 JP1 JP2
Operations Guide
Jumper
JP1
JP2
JP3
JP4
JP5
Function
Table 2-1. Jumper Functions
Battery - Connect
Manufacturing - Open
Manufacturing - Open
Manufacturing - Open
Manufacturing - Open
Note Prior to installing the Clock Kit, make sure that JP1 is installed. This powers the Real Time
Clock from the battery. If you do not, the clock will loose it's time when the power is disconnected.
930283H CyberData Corporation
Installing the VoIP Clock Kit Wall Mount Adapter
Verifying Operation of the Clock Kit Adapter
12
2.2.2 Power-Up Test
To perform a power up test,
1. Connect power to the speaker as shown in
.
Note Prior to mounting, you can route the Ethernet cable through the back or through the slots at the top or bottom of the Clock Kit Adapter.
Figure 2-10. Connecting Power to Network
Device
Ethernet
Operations Guide 930283H CyberData Corporation
Installing the VoIP Clock Kit Wall Mount Adapter
Verifying Operation of the Clock Kit Adapter
13
E01
E02
Time error
Low battery
2. After connecting power, you will see one of the boot-up messages indicated in
Table 2-2. Clock Kit Boot-Up Messages
Message Meaning
8888 Normal start-up message.
Action
None.
Note: On the Clock Kit display, you will see the numbers 8888 for one second before displaying the time that is in memory.
This would normally occur at manufacturing first Power On, or at subsequent Power On if the battery was low or dead. If it occurs more frequently, contact CyberData support.
Note: If there is an Invalid Time Error, then you will see E 01 on the display for one second and the time will be reset to 00:00.
Replace the battery. See
Section 2.3.3, "Replacing the Clock Kit Battery"
.
Note: If the Clock Kit battery is low, then at power up, you will see E 02 on the display for one second before displaying the time that is in memory.
Operations Guide 930283H CyberData Corporation
Installing the VoIP Clock Kit Wall Mount Adapter
The Clock Kit Adapter Battery
14
2.3 The Clock Kit Adapter Battery
2.3.1 JP1 Battery Enable Jumper for Real-Time Clock Operation
To enable the battery for real-time clock operation, install a jumper on JP1 as shown in
Note This jumper ensures that the clock will not lose the time setting in the event of a power outage.
Figure 2-11. Jumper JP1
JP1
Operations Guide 930283H CyberData Corporation
Installing the VoIP Clock Kit Wall Mount Adapter
The Clock Kit Adapter Battery
15
2.3.2 Checking the Battery Power Level of the Clock Kit Adapter
To check the battery power level of the Clock Kit Adapter,
1. Disconnect and reconnect power to the VoIP Speaker.
2. On the Clock Kit display, you will see the numbers 8888 for one second and then one of the following will occur:
● If the battery power level is good, then the Clock Kit display will resume showing the time that is in memory.
● If the Clock Kit battery is low, then you will see E 02 on the display for one second before displaying the time that is in memory.
Note If there is an Invalid Time Error, then you will see E 01 on the display for one second and the time will be reset to 00:00.
2.3.3 Replacing the Clock Kit Battery
2.3.3.1 Battery Type
You should use a Lithium-Ion size 2/3A type battery with minimum 1000 mA-hr rating for the
Clock Kit Adapter.
Acceptable replacements:
●
●
●
Panasonic CR123A
Duracell DL2/3A
Sanyo CR17335SE
2.3.3.2 Battery Life
The Lithium-Ion CR-123 battery in the Clock Kit Adapter should last for approximately seven years.
Operations Guide 930283H CyberData Corporation
Installing the VoIP Clock Kit Wall Mount Adapter
The Clock Kit Adapter Battery
16
2.3.3.3 Replacing the Battery
and Figure 2-13 illustrates how to locate and replace the Clock Kit battery.
Figure 2-12. Clock Kit Battery Location
Operations Guide 930283H CyberData Corporation
Installing the VoIP Clock Kit Wall Mount Adapter
The Clock Kit Adapter Battery
17
Figure 2-13. Clock Kit Battery Replacement
Positive (+)
2.3.4 Seconds Digits Blinking Fast
If the seconds digits on the Clock Kit display are blinking fast, then this means that the speaker has not communicated for more than one hour.
Operations Guide 930283H CyberData Corporation
Installing the VoIP Clock Kit Wall Mount Adapter
Mounting the Clock Kit Wall Mount Adapter
18
2.4 Mounting the Clock Kit Wall Mount Adapter
2.4.1 Parts List
Before you install the clock kit wall mount adapter, make sure that you have received all of the parts.
Refer to
Quantity
1
Table 2-3. Drywall Mounting Kit a
Part Name
Wall Mount Adapter and Backplate
Illustration
Operations Guide
1 Placemat containing template for wall mount adapter and screw holes bc
4 Plastic Ribbed Anchors
4 #8 Sheet Metal Screws
4 #6-32 x 0.25-inch FlatHead, 100-degrees
Countersunk Machine Screw
3 #8-32 x 0.5 inch Non-Drive Button Head
Machine Screw
930283H CyberData Corporation
Quantity
3
Part Name
#8-32 KEP Nut
Installing the VoIP Clock Kit Wall Mount Adapter
Mounting the Clock Kit Wall Mount Adapter
19
Table 2-3. Drywall Mounting Kit a
(continued)
Illustration a.The drywall mounting kit is part of the accessory kit.
b.The ceiling speaker wall-mounted adapter screws will be included in the ceiling speaker kit.
c.The installation template for the Wall Mount Adapter is located on the Installation Quick Reference Guide that is included in the packaging with each speaker.
Operations Guide 930283H CyberData Corporation
2.4.2 Mounting
See
Figure 2-14 to mount a Clock Kit Wall Mount Adapter.
Figure 2-14. Clock Kit Wall Mount Adapter Installation
Step 4
Align Speaker Assembly with
Clock Kit Enclosure
Secure it with Non-Drive Button Head
Screws and Nuts
P/N: 121009 [RAL 9002]
P/N: 121010 [RAL 9003]
Step 6
Align Enclosure with Backplate
Secure it with Mounting Screws on Both Sides
Step 2
Hang Clock Kit Backplate to Wall
Secure it with Mounting Screws
P/N: 121001
Step 1
Prepare Hole for Cable Access and
Drill Holes for Plastic Ribbed Anchors
Grounding
Ground Cable
Lug
Nut
Cable Entry
Step 3
Run Network Cable Through Wall & Backplate or Through Cable Entry on Top
Step 5
Connect Network Cable to Speaker
Connect Clock (Ribbon Cable) to Speaker
Installing the VoIP Clock Kit Wall Mount Adapter
Mounting the Clock Kit Wall Mount Adapter
21
2.4.3 Uploading the Firmware
To upload the firmware, please see the VoIP V2 Speaker Operation Guide at the following website address: http://www.cyberdata.net/products/voip/digitalanalog/ceilingspkr2/docs.html
2.4.4 Setting the Time on the Clock Kit Adapter
To set the time on the Clock Kit Adapter, please see the VoIP V2 Speaker Operation Guide at the following website address: http://www.cyberdata.net/products/voip/digitalanalog/ceilingspkr2/docs.html
2.4.5 Confirm that the Speaker is Operational and Linked to the Network
To confirm that the Speaker is operational and linked to the network, please see the VoIP V2 Speaker
Operation Guide at the following website address: http://www.cyberdata.net/products/voip/digitalanalog/ceilingspkr2/docs.html
Operations Guide 930283H CyberData Corporation
Appendix A: Setting up a TFTP Server
A.1 Set up a TFTP Server
A.1.1 In a Windows Environment
You can find several options online for setting up a Windows TFTP server. This example explains how to use the Solarwinds freeware TFTP server, which you can find at: http://www.cyberdata.net/support/voip/solarwinds.html
To set up a TFTP server on Windows:
1. Install and start the software.
2. Select File
/
Configure
/
Security tab
/
Transmit Only .
3. Make a note of the default directory name, and then move the firmware files to be uploaded to that directory.
22
Operations Guide 930283H CyberData Corporation
Appendix B: Troubleshooting/Technical
Support
B.1 Frequently Asked Questions (FAQ)
Go to the following URL to find a CyberData product and its list of frequently asked questions: http://www.cyberdata.net/products/voip/digitalanalog/clockkit/faqs.html
B.2 Documentation
The documentation for this product is released in an English language version only. You can download PDF copies of CyberData product documentation at: http://www.cyberdata.net/products/voip/digitalanalog/clockkit/docs.html
B.3 Contact Information
Contact CyberData Corporation
3 Justin Court
Monterey, CA 93940
USA www.CyberData.net
Phone: 800-CYBERDATA (800-292-3732)
Fax: 831-373-4193
Sales
Technical
Support
Sales 831-373-2601 Extension 334
Phone: 831-373-2601 Extension 333
Web: http://www.cyberdata.net/support/contactsupportvoip.html
Returned Materials To return the product, contact the CyberData Returned Materials Authorization (RMA) department
Authorization at:
Phone: 831-373-2601, Extension 136
Email: [email protected]
When returning a product to CyberData, an approved CyberData RMA number must be printed on the outside of the original shipping package. No product will be accepted for return without an approved RMA number. Send the product, in its original package, to the following address:
CyberData Corporation
3 Justin Court
Monterey, CA 93940
Attention: RMA "your RMA number"
Operations Guide 930283H CyberData Corporation
23
Warranty
24
RMA Status Form If you need to inquire about the repair status of your product(s), please use the CyberData RMA
Status form at the following web address: http://www.cyberdata.net/support/rmastatus.html
B.4 Warranty
CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase. Should the product fail within the warranty period, CyberData will repair or replace the product free of charge. This warranty includes all parts and labor.
Should the product fail out-of-warranty, a flat rate repair charge of one half of the purchase price of the product will be assessed. Repairs that are in warranty but are damaged by improper modifications or abuse, will be charged at the out-of-warranty rate. Products shipped to CyberData, both in and out-of-warranty, are shipped at the expense of the customer. Shipping charges for repaired products shipped back to the customer by CyberData, will be paid by CyberData.
CyberData shall not under any circumstances be liable to any person for any special, incidental, indirect or consequential damages, including without limitation, damages resulting from use or malfunction of the products, loss of profits or revenues or costs of replacement goods, even if
CyberData is informed in advance of the possibility of such damages.
B.4.1 Warranty & RMA Returns within the United States
If service is required, you must contact CyberData Technical Support prior to returning any products to CyberData. Our Technical Support staff will determine if your product should be returned to us for further inspection. If Technical Support determines that your product needs to be returned to CyberData, an RMA number will be issued to you at this point.
Your issued RMA number must be printed on the outside of the shipping box. No product will be accepted for return without an approved RMA number. The product in its original package should be sent to the following address:
CyberData Corporation
3 Justin Court.
Monterey, CA 93940
Attn: RMA "xxxxxx"
B.4.2 Warranty & RMA Returns Outside of the United States
If you purchased your equipment through an authorized international distributor or reseller, please contact them directly for product repairs.
Operations Guide 930283H CyberData Corporation
Warranty
25
B.4.3 Spare in the Air Policy
CyberData now offers a Spare in the Air no wait policy for warranty returns within the United States and Canada. More information about the Spare in the Air policy is available at the following web address: http://www.cyberdata.net/support/warranty/spareintheair.html
B.4.4 Return and Restocking Policy
For our authorized distributors and resellers, please refer to your CyberData Service Agreement for information on our return guidelines and procedures.
For End Users, please contact the company that you purchased your equipment from for their return policy.
B.4.5 Warranty and RMA Returns Page
The most recent warranty and RMA information is available at the CyberData Warranty and RMA
Returns Page at the following web address: http://www.cyberdata.net/support/warranty/index.html
Operations Guide 930283H CyberData Corporation
Index
A
alternate power input (terminal block J4) 5 ambient operating temperature 5
B
location 15 replacing 15, 16 battery life 15 battery power level 15 battery type 15
C clock
connecting the clock to the speaker 8
connections
connecting the clock to the speaker 8
contact information 23 contact information for CyberData 23
cover
removing the connection cover from the speaker 7
CyberData contact information 23
D
display
seconds digits blinking fast 17
F
Operations Guide
I
H
installation, typical speaker system 3
J
jumper functions 11 jumper locations 11
L
LED
seconds digits blinking fast 17
M
mounting the clock kit wall mount adapter 18
N
network link activity, verifying 21
O operation
930283H
P
CyberData Corporation
26
power 9, 12 connecting power to the clock 9, 12
power input
alternate power input (terminal block J4) 5 power input (J1) 5 power requirement 5
product
product overview
product specifications 5 product specifications 5
R
return and restocking policy 25
RMA returned materials authorization 23
S
seconds digits blinking fast 17
speaker
removing the connection cover 7
T
tech support 23 technical support, contact information 23
U
V verifying
network link and activity 21 power on to speaker 21
W
warranty and RMA returns page 25
warranty policy at CyberData 24
Windows, setting up a TFTP server on 22
27
Operations Guide 930283H CyberData Corporation
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