High-Speed Internet
Quick Start Guide
Connect Your World.
NEED HELP?
1.800.239.4430
Frontier.com/HelpCenter
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Contents
PART 1: Wi-Fi Router Setup
PART 2: Configure Wi-Fi Router
PART 3: Frontier Email Setup
How To Connect Wireless Devices
Frontier Secure
Need Help?
18
19
11
14
4
8
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Welcome to Frontier.
READY, SET, BEGIN!
In less than 30 minutes, you will be connected!
PART 1: Wi-Fi Router Setup
STEP 1
Verifying you have all Self-Installation Kit parts.
After you unpack the Self-Installation Kit, please verify that you have the following parts:
• 3 In-Line Filters –
• Ethernet Cable (larger connector) –
• Phone Cord (smaller connector) –
• Power Supply –
D
• Wi-Fi Router –
E
You may set up your Internet connection with a desktop or laptop using the included Ethernet Cable or via a wireless device, such as a tablet or smartphone.
Note:
Before beginning your installation, you will need to have access to the primary email address and password you were provided at the time of your service signup. You will also need your primary billing telephone number for this account. If you do not have access to this information, please call
1.800.239.4430
.
STEP 2
Disconnecting your current Internet service.
Skip this step if you do not have Internet service.
If you will no longer be using your current Internet service, use one of the following options:
• If you currently have dial-up (receive Internet service through your telephone line), unplug the phone cord from your computer and the wall jack. Set the phone cord aside.
• If you currently have other Internet service and use a router, disconnect the Ethernet cable (See example Step 4, ) from the computer that it is connected to, the old router and ANY computer in the home that was connected to a router or Wi-Fi Router. Your new Frontier Wi-Fi Router has
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built-in wireless capabilities, which allows you to connect additional computers to your network without the need for cables.
• If you are replacing a current Frontier Wi-Fi Router, unplug the Ethernet Cable from your old router and plug it into the new Wi-Fi Router.
STEP 3
Installing In-Line Filters on your Frontier phone service device(s).
Three In-Line Filters are included in your Self-Installation Kit. Install filters on
ALL
phone devices.
Do not
install filters on phone jacks that
are not
in use.
Connect the PHONE side of the In-Line Filter to:
•
Phones
•
Answering machines
•
Caller ID units
•
•
•
•
Fax machines
Satellite receivers
DVRs
Meter readers
•
•
•
TTY devices
Emergency medical devices
Security systems
Some disruption in phone clarity and Internet service may occur if devices are left unfiltered. Additional filters (including wall-mount filters) are available free of charge by calling
1.800.239.4430
.
Note:
Do not install filters on phone jacks that are not in use.
Connecting your Phone Cord.
Connect Phone Cord to the DSL port on the Wi-Fi Router
DSL port on the In-Line Filter.
E
and to the
Wall jack
Wi-Fi Router
Power outlet
A
E
DSL
RESET
ETHER NET
E1
E2
E3
E4
DC 12V
In-Line Filter
D
Power Supply
C
Phone Cord
Connect the Power Supply outlet.
D
to the Wi-Fi Router
E
and plug it into a power
Note:
Your devices may look different than imagery shown in the guide.
PART 1: Wi-Fi Router Setup
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Turn the power switch located on the back of the Wi-Fi Router to the ON position.
You will now see the DSL light blinking and the power light should be a steady red or green light.
Wait for the DSL light to turn solid green before continuing the installation process.
STEP 4
For wireless set up go to step 5.
Connecting your Ethernet cable to your new Wi-Fi Router
1
Ethernet port to your computer.
E
and the
B
Ethernet port
Wi-Fi Router
Ethernet cable
E
RESET
E1 E2
E3
E4
DC 12V
DSL
B
1
Use Ethernet ports 2, 3 or 4. Do not use port 1 for initial setup.
STEP 5
Verifying your High-Speed Internet connectivity.
If the DSL light doesn’t turn solid green after 2 minutes, check that all connections are secure and that the physical setup is complete as shown in the Final Setup Example. If you are still unable to connect, please call
1.800.239.4430
.
Power outlet
DSL light
D
Power Supply
Note:
Your devices may look different than imagery shown in the guide.
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Final Setup Example
Devices may look different.
Power outlet
Wall jack
Power
Supply
D
Wi-Fi Router
In-Line Filter
A
E
DSL
RESET
ETHER NET
E1
E2
E3
E4
DC 12V
C
Phone
(Optional)
Phone Cord
B
Ethernet cable
B
Tablet
Use Ethernet ports 2, 3 or 4. Do not use port 1 for initial setup.
Note:
For optimal Wi-Fi signal, your Wi-Fi router should be located in a centralized location, away from other radio devices (portable phones, baby monitors, etc.), fish tanks and microwave ovens.
If you are using a wireless device that does not have an Ethernet port to connect and configure to the Wi-Fi Router, please refer to instructions on page 14.
NEED HELP?
1.800.239.4430
PART 1: Wi-Fi Router Setup
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PART 2: Configure Wi-Fi Router
YOU’RE HALFWAY THERE!
STEP 1
Completing the Set-up Wizard
From your computer/laptop, tablet, or smartphone, after the physical Wi-Fi
Router connections have been made, open your preferred Web browser.
Internet Explorer
®
Mozilla Firefox
®
Google Chrome
®
Safari
®
STEP 2
On the page that appears, enter the phone number on which your new service resides. Please enter your phone number in the box and click Submit to proceed.
STEP 3
Does the name in the box appear to be the name associated with your account?
Keep in mind that the name that appears on the account may be another member of your household or business. If the name is correct, click Yes.
Internet Explorer is a registered trademark of Microsoft Corporation. Mozilla Firefox is a trademark of The Mozilla
Foundation. Google Chrome is a trademark of Google Inc. Safari is a registered trademark of Apple Inc.
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STEP 4
If you have an iPad, tablet, laptop, PlayStation or other wireless device, you may enjoy the benefits of wireless connectivity.
• Select Yes if you wish to utilize wireless connectivity with your new high speed service.
• If you select NO, proceed to
STEP 7.
•
If you are setting up your service with a tablet or other wireless device, please select NO and proceed to STEP 7.
STEP 5
Chose a name for your wireless network: This will be a name of your choosing and will become the name of your wireless network. This must be composed of numbers and letters only. Then, enter a password in the Wireless Key field. This will be a password of your choosing and will be the password for your wireless network. The password you create will be case sensitive and must be at least 8 characters in length.
STEP 6
You will now be provided with a recap of the SSID (your wireless network name) and wireless key you entered earlier. Please write the SSID and wireless key down and keep them in a safe place. This information is required to connect any wireless device (smartphone, tablet, laptop) to the wireless router. Click the Next button.
STEP 7
Before you can use Frontier’s High-Speed Internet service, you will need to agree to Frontier’s Acceptable Use Policy. Click Yes to agree.
Note:
You must agree to this policy to proceed.
PART 2: Configure Wi-Fi
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Your Wi-Fi Router configuration is complete! You are now connected to your
Frontier High-Speed Internet.
To take advantage of your
FREE
Frontier email account, follow the Email Setup in PART 3.
For the setup of additional wireless computers and devices, refer back to the
SSID name in Step 4 and the WPA key in Step 6.
NEED HELP?
1.800.239.4430
PART 2: Configure Wi-Fi Page 10
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PART 3: Frontier Email Setup
YOU’RE ALMOST THERE!
STEP 1
Accessing Frontier Email
In the address bar of your Web browser, type the following address:
webmail.frontier.com
.
Push the Enter/Return key on your keyboard.
STEP 2
Logging In
You will now be prompted to log in to Frontier email. Please enter your Email
Address and Password in the appropriate fields. Click Login to continue.
PART 3: Frontier Email Setup
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STEP 3
Terms & Conditions
Please read through the Frontier Terms & Conditions. If you agree to the terms, please check the box and click I Accept to continue.
Note:
You will need to agree to the Frontier standard Terms & Conditions to advance with your email setup.
STEP 4
Registering Your Account
Please select your Date Of Birth and Gender from the appropriate pull-down lists. Enter your five-digit zip code in the Zip Code field. Click Submit to continue.
Note:
Due to federal regulations, your birth date is required to be
Children’s Online Privacy Protection Act (COPPA) compliant. For more information, please visit coppa.org
.
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PART 3: Frontier Email Setup
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STEP 5
Webmail is set up! You will now be able to send and receive email from your new account.
NOW YOU’RE DONE! ENJOY YOUR ONLINE EXPERIENCE!
For more information on Frontier Webmail, please visit:
frontierhelp.com/faq
If you are interested in setting up an email client such as Outlook
®
, Windows
®
Mail, Mac
®
Mail, etc., instructions can be found here:
https://frontier.com/helpcenter/categories/internet/email/set-up-emailin-other-programs
NEED HELP?
1.800.239.4430
Outlook and Windows are registered trademarks of Microsoft Corporation. Mac is a registered trademark of Apple Inc.
PART 3: Frontier Email Setup Page 13
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How to Connect Wireless Devices
For initial set up, please use SSID provided on label and follow the wireless setup guide on the following pages to use wireless connection for your tablet, laptop or smartphone to Frontier High-
Speed Internet.
Please choose from the following sets of instructions depending on which type of wireless device you are connecting to your wireless network.
Note:
The icons on your device may differ from the ones depicted.
Apple
®
/iOS
®
operating system (iPhone
®
/iPad
®
)
1.
Find and tap on the Settings icon on the device’s home screen.
2.
Select the network name (SSID) that corresponds to your router.
3.
Once you select the network name
(SSID), you will be prompted to enter the
Password (WPA, from the bottom of the router). Type it in and tap on “Join.”
4.
Once you’ve connected, you will see a checkmark next to the network name
(SSID).
5.
Please refer to
PART 2, STEP 1
of your
Configure Wi-Fi Router
to continue the installation process.
iOS is a trademark of Cisco. Apple, iPad, and iPhone are trademarks of Apple Inc.
Page 14 How to Connect Wireless Devices
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Windows
®
8/8.1 operating system
1.
Move the cursor to the right-hand side, swipe in from the right (if using a touch screen), or use the keyboard command
Windows-C. Tap on the Settings icon to bring up the Wi-Fi settings.
2.
Tap on the Wi-Fi icon to access wireless networks.
3.
Ensure that “Airplane mode” is turned off. Select the network name (SSID) that corresponds to your router by tapping on it.
4.
Once the network is selected you will be prompted to enter the Password (WPA, from the bottom of the router). After you enter it, tap “Next.”
5.
You will then see that you are connected.
6.
Please refer to
PART 2, STEP 1
of your
Configure Wi-Fi Router
to continue the installation process.
Windows is a trademark of Microsoft Corporation.
How to Connect Wireless Devices
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Android
™
operating system
1.
Swipe down from the top of the screen and tap on the Settings icon to bring up your Wi-Fi settings.
2.
Make sure your Wi-Fi is turned “On,” then select the network name (SSID) that corresponds to your router.
3.
After selecting the network name
(SSID), you will be prompted to enter the
Password (WPA, from the bottom of your router). Type it in and tap on “Connect.”
4.
Once you’ve connected, the device will indicate this by saying “Connected” next to the network name (SSID).
5.
Please refer to
PART 2, STEP 1
of your
Configure Wi-Fi Router
to continue the installation process.
Android is a trademark of Google Inc.
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How to Connect Wireless Devices
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Amazon Kindle
1.
Tap on the Settings icon on the device’s home screen.
2.
Select the Wi-Fi icon.
3.
Select the network name (SSID) that corresponds to your router by tapping on it.
4.
Once you select the SSID, you will be prompted to enter the WPA shared key
(from the bottom of the router). Type it in and tap on the bottom left button on the keyboard.
5.
Tap on “Connect”.
6.
Once you’ve connected, you will see the
Wi-Fi icon light up and the network name
(SSID) will say “Connected.”
7.
Please refer to
PART 2, STEP 1
of your
Configure W-Fi Router
to continue the installation process.
NEED HELP?
1.800.239.4430
Amazon and Kindle are trademarks of Amazon.com, Inc. or its affi liates.
How to Connect Wireless Devices Page 17
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Help keep yourself and your family safe in the Digital World!
Frontier Secure helps protect your devices from online threats. With help that is always there when you need it, Frontier Secure helps safeguard your digital life and equipment.
•
MULTI-DEVICE SECURITY—
Helps protect against viruses, spyware, rootkits and other malware. Multi-Device Security also offers email filtering, banking protection, firewall protection, URL blocking, parental controls and updates to help provide protection from new threats.
•
CONTENT ANYWHERE—
Save and share files anywhere, anytime, from any qualified, Internet-connected device. We provide space in your own personal cloud for pictures, videos, music, documents and more.
•
IDENTITY PROTECTION—
As identity thieves are becoming more prevalent and sophisticated in today's digital world, we help you protect yourself by providing you with tools and services to help you detect fraudulent activity* early and to quickly take action to help you recover and restore your identity should it ever become compromised.
•
PREMIUM TECHNICAL SUPPORT—
24/7 unlimited, remote access to technical support for troubleshooting and certain software package installations for up to 5 computers as well as PC tune-ups, malware removal and more.
•
PERSONAL DEVICE PROTECTION—
Our plans provide you with up to $3000 of coverage for repair or replacement of your devices in the event of electronic malfunction or other device failures, including damage from power surges.**
PERSONAL SECURITY PLUS BUNDLE
1.888.620.3663 ftrsecure.com
Already a Frontier Secure customer? Call us today to activate your Frontier Secure services and learn how to get a $5 discount on your monthly bill!
Requires Internet access. Internet access service and charges not included. Frontier does not warrant that the services will be error-free or uninterrupted. Taxes, governmental and Frontier-imposed surcharges, minimum system requirements and other terms and conditions apply.
*Must be at least 18 years old for credit monitoring.
**Preexisting conditions not covered. Claim eligibility begins after the first 30 days. Aggregate claim limits vary based on plan. Per claim service fee may apply. Replacement equipment or parts may be new or remanufactured with the same or comparable model. Additional exclusions apply. ADH-Accidental
Damage from Handling protects the product from mishaps such as cracked screens, spills, and drops. ADH is only available on laptops, notebooks, tablets and eReaders.
Page 18 Frontier Secure
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NEED HELP?
Call Frontier Tech Support
24/7/365
1.800.239.4430
Visit our Help Center
Frontier.com/Contact-Us
NEED HELP?
Call Frontier Tech Support
24/7/365
1.800.239.4430
Visit our Help Center
Frontier.com/Contact-Us
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Printed on recycled paper.
© 2016 Frontier Communications Corporation.
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