NETGEAR 7550 Installation Manual
The Netgear 7550 is a versatile gateway designed for Business Class HSI installations. It supports two LANs: Private and Public, enabling secure access for internal devices and unrestricted internet access for publicly-assigned devices. This model utilizes a built-in walled garden for initial setup and provides remote administration capabilities for troubleshooting. It also offers Wireless N for secure wireless connectivity, and includes a 'Guest' wireless network for guest access without compromising your main network.
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Static Business Class HSI Basic Installation
NETGEAR 7550
Table of Contents
Multiple LAN Support ........................................................................................................ 3
Full BHSI Install Summary ................................................................................................ 7
Physical Connections .......................................................................................................... 8
Auto Configuration ............................................................................................................. 9
Auto Configuration ............................................................................................................. 9
Gateway Configuration ..................................................................................................... 10
Remote Access Configuration .......................................................................................... 15
Public LAN Configuration ................................................................................................ 19
Wireless Network Configuration ...................................................................................... 23
Support Team Contacts ..................................................................................................... 41
Appendix A: Configuring Static IP into Computers ......................................................... 42
Appendix B: Wireless Guest Access ................................................................................ 59
1
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Document Overview
Background
In September 2011, Frontier Legacy phased out the residential and business class Sagem HSI modems (SE567 and SX762) and replaced them with the
Westell 7500. Although a good replacement for the Sagem modems, the
7500 is a temporary solution because it will be manufacturer discontinued in
2012. The final solution, which is similar to the 7500 but has many improvements, is the Netgear 7550.
Note: Westell sold its modem technology to Netgear in early 2011 and
Netgear has rebranded the 7550 as a Netgear product. Except for the name change the Netgear version is the same as the Westell version.
Replacing the 7500 with the 7550 results in several significant changes to
Frontier Legacy Business HSI installs:
•
The 7550 replaces the 7500 for Business Class HSI products
•
The 7550’s gateway address is 192.168.254.254
•
The 7550 includes Wireless N
•
The 7550 includes a second, “Guest”, wireless network which allows customers to provide wireless access to their guests without the risk of those guests accessing the customer’s network or the 7550’s administrative features
•
The 7550 can be setup without a DSL connection
When to use this document
This document is for Legacy
Static
BHSI installs.
For a Dynamic BHSI install see “Legacy Residential NETGEAR 7550
Modem Technical Reference”.
Identify type of install (static vs. dynamic) from the Viryanet work order:
Static
ISP Product Plan: Business Class HSI (3M/386K Static IP)
ISP WAN Static IP: 173.84.104.138
ISP LAN Network:
173.84.104.164/30
ISP Network Size: /30
Dynamic
ISP Product Plan: Business Class HSI (10M/1M)
Not covered in this document
Limited scope
This document does not describe any features or provisioning possibilities not associated with a Static Business Class install. For that information, please see “Legacy Residential NETGEAR 7550 Modem Technical Reference” posted on the Outside Plant Reference Guide
( http://wcon.east.frontiercorp.com/corgs/OSP/index.htm
).
2
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Multiple LAN Support
LAN Support
New
Feature
The 7550/7500 supports two simultaneous LAN networks: Private and Public
NOTE: The Private LAN address for the 7550 is 192.168.254.254, the Private
LAN address for the 7500 is 192.168.1.1.
The SE567 only supports a private LAN*: customer devices assigned private addresses (like 192.168.254.1).
The SX762 only supports a public LAN*: customer devices assigned public addresses (LAN Block from work order).
*When provisioned to product specifications
SE567
Modem
(resi or dynamic business)
Number of LAN networks supported
1
Type of LAN network supported
Private
SX762
(static business)
7550/7500
(resi or business)
1
2
Public
Private + Public
What does this mean?
When deploying a 7550 to a Static Business Class customer, there are no restrictions on wireless use. (Wireless devices can use the Private LAN)
Any customer devices
manually provisioned
with the assigned LAN Block IP addresses will use the Public LAN. These devices on the Public LAN will have unrestricted Internet access, both incoming and outgoing.
Any customer devices
requesting an IP address
will be assigned addresses from the Private LAN (via the DHCP server). These devices on the Private
LAN will have unrestricted Internet access in only the outbound direction (to the Internet). Internet devices trying to initiate a connection to a Private LAN device will be blocked by network address translation (NAT).
– just like residential
NAT
On by default
Private LAN
192.168.254.254
WAN
74.42.86.10
Assigned via PPP
See page 12 for setup
DHCP Server
Public LAN
173.84.136.169
Assigned by you
See page 21 for setup
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Multiple LAN Support,
Continued
Working with two LANs
At the conclusion of a Business Class install both Private and Public LANs will be enabled and configured.
Note: The WAN and Public LAN addresses were simply chosen for example.
They will be different for every install.
On by default
Path to Internet
NAT
Private LAN
192.168.254.254
DHCP Server WAN
74.42.86.10
Assigned via PPP
See page 12 for setup
Public LAN
173.84.136.169
Assigned by you
See page 21 for setup
Any device connected via
wireless or wired
that requests an IP address will be automatically assigned an IP address from the Private LAN (via the DHCP server).
Private LAN
192.168.254.254
Auto assigned 192.168.254.14
DHCP Server
Public LAN
173.84.136.169
Auto assigned 192.168.254.15
To access modem: Use the 7550’s Private LAN address - 192.168.254.254
How many devices can the Private LAN support?
Answer: 33 devices (with default settings)
Continued on next page
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Multiple LAN Support,
Continued
Working with two LANs
(continued)
Any device connected via
wireless or wired
that has been manually assigned an IP address from the Public LAN will be assigned to the Public LAN.
Private LAN
192.168.254.254
DHCP Server
Manually assigned 173.84.136.170
(IP is LAN Block + 2)
Path to Internet
Public LAN
173.84.136.169
Manually assigned 173.84.136.171
(IP is LAN Block +3)
To access modem: Use the 7550’s Public LAN address – 173.84.136.169
How many devices can the Public LAN support?
Answer: depends on the LAN Block subnet mask: /30=1, /29=5, /28=13
5
Typical two
LAN scenario
Customer
Value
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
A typical scenario using both Private and Public LANs together is shown here: A customer with 1 usable public LAN address (/30) can still benefit from wireless by using the 33 available private addresses for wireless connections.
Wireless users connect, and are assigned private IP addresses. They access the Internet through the Private LAN –
just like residential HSI
.
Wired devices have been pre-provisioned with addresses from the Public
LAN block. They access the Internet through the Public LAN.
Devices on different LANs do not have access to each other.
Private LAN
192.168.254.254
DHCP Server
Auto assigned
192.168.254.2544
Public LAN
173.84.136.169
Manually assigned 173.84.136.170
(IP is LAN Block +2)
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Full BHSI Install Summary
Full install summary
The following list summarizes all the tasks required to be manually completed for a Business HSI full install.
•
Outside cable and equipment conditioning and maintenance.
•
Filter installation & Gateway installation and connection.
•
Gateway configuration a.
Complete one-time setup wizard. b.
Verify the gateway static WAN IP address assignment. c.
Configure the gateway for remote access. d.
Configure the Public LAN. e.
Test service.
•
Close order.
7
Physical Connections
Overview
The connections section of this document describes the physical connections required prior to configuration of a NETGEAR 7550 gateway.
Connection diagram
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Auto Configuration
Auto
Configuration
On initial setup (out of box installation) or after a factory reset, the 7550 will run auto configuration. During the process, 7550 automatically detects WAN connection type, i.e. DSL or Ethernet (E1/Uplink Port). It also auto detects the PVC (0/35, 8/35 and 0/36) and connection type, i.e. PPPoE or Routed
Bridge (aka DHCP). Once the auto configuration completes, the user will be directed to the Setup Wizard.
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NETGEAR 7550
Technical Reference Guide v2.0
Gateway Configuration
Walled garden
An Internet connection that is restricted prior to authentication. The Frontier
Netgear 7550 gateway has a built-in walled garden, also known as the onetime setup wizard. When the walled garden/setup wizard is successfully completed, the customer should be able to surf the Internet.
Configure the gateway
After the physical connections are made, follow these steps to complete the one-time setup wizard:
Step
1
2
3
4
Action
Turn the switch labeled
Power
on the gateway’s back panel to the
On
position.
Result:
The modem boots and the
DSL
LED begins to blink
(training).
Wait for the
DSL
LED to be solid green (trained).
If ... Then ...
The LED is solid green
The LED stays flashing
Continue to step 3.
Check the physical
(slow) green or off, connections.
Open a web browser on the computer connected to the gateway.
Result:
The web browser should redirect to the gateway’s one time setup wizard. If it does not, type a known URL (i.e., www.frontier.com, or www.yahoo.com) or 192.168.254.254 into the web browser address field.
Enter
fr0nt13r
as the password in the
New Password
and
Retype New Password
fields, and then click the
Apply
button on the
Modem Password Setting
screen.
Continued on next page
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Gateway Configuration,
Continued
Configure the gateway
(continued)
Step
5
Action
Time Zone Setting: Select your time zone and click on
Apply.
6 Wireless Settings: By default, Wireless is enabled (On).
SSID is Frontier plus the last 4 digits of the gateway serial number. Channel is configured as Auto.
7 Wireless Security Settings: By default, it is WPA2 Personal
(PSK) and AES. SSID Broadcast is enabled. Note that WPA
Share Key is printed on the bottom of the gateway panel.
Continued on next page
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NETGEAR 7550
Technical Reference Guide v2.0
Gateway Configuration,
Continued
Configure the gateway
(continued)
Step
8
Action
PPPoE User Name and Password: Enter the primary account email address into the
User Name
field and the primary account password into the
New Password
and
Retype New
Password
fields, and then click the
Apply
button on the
PPP
User Name and Password
screen.
Result:
An
Internet Connection Status
page is displayed.
9 Summary Page: This page summarizes Modem Settings.
Note that PPP Password is hidden for security reason. You can click on Print to print out the Summary page and ask the customer to save it for future reference and click on Next to continue.
Continued on next page
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NETGEAR 7550
Technical Reference Guide v2.0
Gateway Configuration,
Continued
Configure the gateway
(continued)
(continued)
Step
10
11
Action
Do not fill out the fields on the
Welcome to Frontier’s
High-Speed Internet Service
page when displayed.
Leave the web browser open
and continue to the next section: “Verify the gateway static WAN IP address”.
Continued on next page
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Gateway Configuration,
Continued
Verify the gateway static
WAN IP address
When the one-time setup wizard is successfully completed, verify that the gateway has the correct static WAN IP address assigned. Follow these steps to check the static WAN IP address on the gateway:
Step Action
1 Check the
IP Address
shown under
My Gateway
on the
Main
screen.
Example: From Viryanet Work Order…
ISP Domain: frontier.com
ISP User Name: customer
ISP Product Plan:
Business Class DSL (3M/386K Static IP)
ISP WAN Static IP: 74.42.86.10
ISP LAN Network: 173.84.136.168/29
Username
2 Verify that the address shown matches the WAN static IP address provided on the work order.
IF…
IP address
matches
WAN address on work order
THEN…
Good. Jump ahead to step 4
IP address
doesn’t match
WAN address on work order
Bad. Go to next step (step 3)
3 The expected WAN IP address does not match work order. Call the ISIS NOC to resolve before continuing. 866-ISIS-NOC (866-
474-7662)
4
Leave the web browser open
and continue to the next section:
“Configure the gateway for remote access”.
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Remote Access Configuration
Background
Configure the gateway for remote access
Remote access is configured to provide the Internet Help Desk (IHD) direct access to the gateway via the WAN, rather than the LAN, minimizing customer and technician on-site assistance requirements.
Follow these steps to configure remote access:
Step Action
1 Click the
Advanced
button on the
Main
screen.
2 Click the
Yes
button on the
Warning
screen.
Continued on next page
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Remote Access Configuration,
Continued
Configure the gateway for remote access
(continued)
Step Action
3 Click
Remote Administration
on the
Advanced
screen.
4 If presented, login to the gateway. Remember the password?
(fr0nt13r)
Result:
The
Remote Administration
screen is displayed.
Continued on next page
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Remote Access Configuration,
Continued
Configure the gateway for remote access
(continued)
Step Action
5 Enter
remoteadmin
in
User Name
field and enter
f+rR3m0te
in the
Password
field on the
Remote Administration
screen. Note that the 7550 now supports both HTTP and HTTPS with a check box “Enable Https” (Secured Communication) in the GUI.
HTTPS is enabled by default.
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NETGEAR 7550
Technical Reference Guide v2.0
6 Select
Enable Remote Access
and
Disable Timeout
then click the
Apply
button on the
Remote Administration
screen.
Result:
Remote access is enabled. IHD can access the gateway at http://WAN IP Address: 2420 (i.e., http://74.42.41.170:2420).
7
Leave the web browser open
and continue to the next section:
“Configure the Public LAN”.
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NETGEAR 7550
Technical Reference Guide v2.0
Public LAN Configuration
Public LAN
The NETGEAR 7550 will be configured to allow two simultaneous LAN networks: Public LAN and Private LAN. This section deals with the Public
LAN.
The Public LAN supports the customer’s devices assigned public IP addresses
(from the work order’s LAN Block).
WARNING:
DHCP server
Do not enable the DHCP server on the Public LAN
.
Follow these steps to configure the Public LAN :
Configure the
Public LAN
Step Action
1 Click the Advanced button on the Main screen.
2 Click the
Yes
button on the
Warning
screen.
Continued on next page
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Public LAN Configuration,
Continued
Configure the Public LAN
(continued)
Step Action
3 Click
Public LAN
on the
Advanced
screen.
4 Select
Public LAN Enable
on the
Public LAN
screen.
Continued on next page
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Public LAN Configuration,
Continued
Configure the Public LAN
(continued)
Step Action
5 Enter the gateway IP address and subnet mask into the
Modem’s
Public IP Address
and
Subnet Mask
fields on the
Public LAN
screen.
ISP Product Plan: Business Class HSI (3M/386K Static IP)
ISP WAN Static IP: 173.84.104.138
ISP LAN Network: 173.84.136.
168 /30
ISP Network Size: /30
Note:
The gateway IP address is the LAN network IP address + 1
(from work order).
Example: Work order’s LAN Block: 173.84.136.
168
/30
Modem’s Public IP address: 173.84.136.
169
Subnet Mask: /30 255.255.255.252
/29 255.255.255.248
/28 255.255.255.240
6 Click the
Apply
button on the
Public LAN
screen.
Note: + 1
Continued on next page
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Public LAN Configuration,
Continued
Configure the Public LAN
(continued)
Step Action
7 Click the
OK
button on the warning.
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
8 Wait while the modem restarts.
Result:
The modem restarts and displays the
Main
screen after restarting. The
Public LAN
is ready for use.
9
Leave the web browser open
and continue to the next section.
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Wireless Network Configuration
Overview
The wireless network configuration section of this document provides stepby-step procedures to change the wireless network configuration.
Default wireless network configuration
The NETGEAR 7550 transmits a WPA2 encrypted wireless network in its default configuration. The modem has a label on the bottom with its serial number and a WPA encryption key. The modem will transmit Frontierxxxx
(Frontier plus the last 4 digits of the serial number as its wireless network name, or SSID, in its default configuration) and the WPA2 encryption key will be required of clients attempting to access the network.
Modem identification label
The bottom panel of the gateway has a label containing this information:
•
Serial number (the default wireless SSID is Frontier plus the last 4 digits of the serial number, e.g. Frontier3363)
•
WPA (default wireless encryption) key
•
MAC address
•
Model number is
B90-755044-15
(last two digits may change)
Wireless network customer consultation
Consult with the customer to determine how they would like to have their wireless network set up. Ask the customer:
1.
Would you like wireless enabled/disabled
2.
What would you like to call your wireless network? (SSID)
3.
Your network should be encrypted to keep your personal information secure. What would you like to use as a password to access your wireless network? (WPA pre-shared key)
Continued on next page
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Wireless Network Configuration,
Continued
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NETGEAR 7550
Technical Reference Guide v2.0
Turn off wireless – if desired
If the customer desires wireless, skip this and jump to “Change the
SSID”.
If the customer does not want the wireless feature left enabled, follow these steps to disable wireless:
Step Action
1 On the
Main
page, under
My Gateway
>
Quick Links
, click the
Change Wireless Settings
link.
2 Under
Basic Security Settings
>
2
, enter a new network name in the
SSID
field.
Select
Off
Continued on next page
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Wireless Network Configuration,
Continued
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Turn off wireless – if desired
(continued)
Step Action
3 Click the
Apply
button at the bottom of the
Basic Security
Settings
screen.
4 Click
OK
on the pop-up message.
5 If presented, login to the modem.
Continued on next page
25
Wireless Network Configuration,
Continued
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Change the
SSID
Upon customer request, follow these steps to change the SSID (wireless network name) from the default:
Step
1
Action
On the
Main
page, under
My Gateway
>
Quick Links
, click the
Change Wireless Settings
link.
2 Under
Basic Security Settings
>
2
, enter a new network name in the
SSID
field.
Continued on next page
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Wireless Network Configuration,
Continued
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Change the
SSID
(continued)
Step
3
Action
Click the
Apply
button at the bottom of the
Basic Security
Settings
screen.
4 Click
OK
on the pop-up message.
27
Wireless Network Configuration,
Continued
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Change from
WEP to WPA encryption
WPA-PSK is the Frontier standard for wireless network encryption.
WEP or open (i.e., no encryption) should only be used if the customer has specific needs or insists.
Explain to the customer that using WPA-PSK encryption ensures that the wireless communications between their wireless clients and the NETGEAR 7550 gateway’s wireless access point are secure.
Follow these steps to change the wireless network configuration from WEP to
WPA:
Step Action
1 Click on
Security Settings
in the left-hand column.
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Technical Reference Guide v2.0
2 Select
WPA
from Wireless Security drop down menu.
Continued on next page
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Wireless Network Configuration,
Continued
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Change from WEP to WPA encryption
(continued)
Step Action
3 Under
WPA
, select
Personal (Pre-Shared Key)
, select the
WPA
type and encryption method, and enter a pre-shared key in the
WPA Shared Key
field. Click
Apply
.
4 Click
OK
on the pop-up message.
5 If presented, login to the modem.
Continued on next page
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Wireless Network Configuration,
Continued
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Change from WEP to WPA encryption
(continued)
Step Action
6 Click
Basic Security Settings
in the left-hand column.
8 Under
Basic Settings
, direct the customer to record or print the new SSID and encryption key, as configured.
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Wireless Network Configuration,
Continued
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NETGEAR 7550
Technical Reference Guide v2.0
Guess Access
7550 now supports a 2 nd
SSID via a new feature called “Guest Access” in the Wireless Settings page. To enable Guest Access, click “Wireless Settings” and then “Guest Access”.
Once “Guest Access” is enabled, you can change the SSID (the default Guest Access SSID is
Guest plus the last 4 digits of the serial number, e.g. Guest3363). You can also change Wireless
Security Settings by select “Disable”, “WEP” or “WPA” from the drop down menu. There is an option for either hide or broadcast Guess Access SSID. Click “Apply” to save the new configuration.
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NETGEAR 7550
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Test the Service
Overview
There are three components of the Business install we must test:
1.
WAN address is correct
2.
Public LAN block addresses are correct
3.
Wireless (if enabled)
Testing philosophy
Three tests are described to evaluate the proper operation of the WAN, Public
LAN and Wireless functions.
The tests are presented in this order (1, 2, 3) to test each function separately.
You could begin your testing with test number 3. This tests all three functions together. If test 3 passes, the installation is complete. If it fails, you move on to test 2 and 1.
Continued on next page
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Wireless Network Configuration,
Continued
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NETGEAR 7550
Technical Reference Guide v2.0
Test number 1
This will test for a working WAN IP address. You have already verified the gateway’s assigned WAN IP address matches the work order (P14 step 1).
Now we need to verify the assigned WAN IP address will give us access to the Internet.
Requirements:
•
DSL trained (DSL light on solid)
•
Laptop wireless OFF
•
Laptop set to obtain an IP address automatically
•
Laptop wired to the 7550 via an Ethernet cable
If we can reach the Internet, test 1 was successful.
(WAN IP works)
1
Laptop (wired)
Obtain IP address automatically
Follow the steps below to perform test 1.
Step Action
1 Your laptop’s TCP/IP properties must be set to obtain an IP address automatically.
2 Connect laptop to 7550 via Ethernet cable (any port E1-E4)
3 Verify laptop received a private IP address (ex. 192.168.254.??)
4 Using your web browser, connect to an Internet site (ex. www.yahoo.com
)
IF…
Yahoo loads in browser…
Unable to display page…
THEN…
Go to step 6
Go to next step (step 5)
Continued on next page
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Wireless Network Configuration,
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NETGEAR 7550
Technical Reference Guide v2.0
Test number 1
(continued)
Step Action
5 Using your web browser, connect to 7550 (192.168.254.254)
IF…
7550 GUI loads in browser…
Problem with WAN IP
Unable to display page…
THEN… address.
•
Contact 866-ISIS-NOC
•
Verify physical connections
(PC to 7550)
•
Verify laptop TCP/IP settings (“obtain automatically”)
•
Restart test at step 1
6 Yahoo loaded. Test 1 completed successfully.
Continue testing with test number 2.
Continued on next page
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Wireless Network Configuration,
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Test number 2
This will test for a working Public LAN.
Requirements:
•
DSL trained (DSL light on solid)
•
Laptop wireless OFF
•
Laptop manually assigned IP address (from customer’s LAN block)
•
Laptop manually assigned DNS address
•
Laptop wired to the 7550 via an Ethernet cable
If we can reach the Internet, test 2 was successful.
(Public LAN & WAN IP works)
2
Laptop (wired)
IP address manually assigned
Follow the steps below to perform test 2.
Step Action
1 Your laptop’s TCP/IP properties must be set to use the following address:
IP address: <LAN Network
+2
>
Subnet mask: *
See Subnet Mask below
Default gateway: <LAN Network
+1
>
Use the following DNS server addresses:
Preferred DNS server: <Your area primary DNS address>
Alternate DNS server: <Your area alt. DNS address>
Ex.: Work order’s LAN Network: 173.84.136.
168
/30
Laptop’s IP address: 173.84.136.
170
Laptop’s Subnet mask: 255.255.255.252
Laptop’s default gateway: 173.84.136.
169
Subnet Mask:
/30
255.255.255.252
/29 255.255.255.248
/28 255.255.255.240
Note: + 2
Note: /30
Note: + 1
*For more info see Appendix A: Configuring Static IP into Computers
Continued on next page
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Wireless Network Configuration,
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NETGEAR 7550
Technical Reference Guide v2.0
Test number 2
(continued)
Step Action
2 Connect laptop to 7550 via Ethernet cable (any port E1-E4)
3 Using your web browser, connect to an Internet site (ex. www.yahoo.com
)
IF…
Yahoo loads in browser…
Unable to display page…
THEN…
Go to step 5
Go to next step (step 4)
4 Using your web browser, connect to 7550 Public LAN address
(from order: LAN network + 1).
IF…
7550 GUI loads in browser…
Problem with LAN IP
Unable to display page…
THEN… block.
•
Contact 866-ISIS-NOC
•
Verify physical connections
(PC to 7550)
•
Verify laptop TCP/IP settings (manually assigned)
•
Restart test at step 1
5 Yahoo loaded. Test 2 completed successfully.
Continue testing with test number 3.
Continued on next page
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Wireless Network Configuration,
Continued
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Test number 3
This will test for a working wireless connection.
Requirements:
•
DSL trained (DSL light on solid)
•
All Ethernet cables disconnected
•
Laptop wireless ON
•
Laptop wireless configured with customer’s WPA Shared Key
•
Laptop connected to customer’s SSID
•
Laptop manually assigned: IP address (from customer’s LAN block), and
DNS address
If we can reach the Internet, test 3 was successful.
(Wireless, Public LAN, & WAN IP address works)
3
Laptop (wireless)
IP address manually assigned
Follow the steps below to perform test 3.
Step Action
1 Laptop TCP/IP properties manually assigned. See test 2, step 1.
2 On your laptop, refresh list of available wireless networks and connect to customer’s wireless network.
3 When prompted, enter WPA Shared Key.
IF…
Connected…
Refused…
THEN…
Go to next step (step 4)
May have mistyped shared key – try again.
Continued on next page
39
Wireless Network Configuration,
Continued
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Test number 3
(continued)
Step Action
4 Using your web browser, connect to an Internet site (ex. www.yahoo.com
)
IF…
Yahoo loads in browser…
Unable to display page…
THEN…
Go to step 6
Go to next step (step 5)
5 Go back and successfully complete test 1 and 2. Then retry test 3.
6 Yahoo loaded. Test 3 completed successfully.
Business Class HSI is fully tested.
Testing done!
40
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Support Team Contacts
NETGEAR
7550 Support
Use the following numbers for technical support with the NETGEAR 7550:
Technical Support
Customers Call
All customers using a NETGEAR 7550 modem/gateway
Technicians
Technicians ONLY
800-239-4430
877-716-1488
Call
41
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Appendix A: Configuring Static IP into Computers
Static IP PC
Programming
This section is
intended as a reference
. It provides instructions on how to program a Static IP into computers with very common operating systems.
This information may be used if a customer needs assistance.
Important:
It is not the technician’s responsibility to program Static IPs into the customer’s equipment. Instead, technicians should validate static IP Internet connectivity by temporarily placing the IP into their laptop for testing. The customer will then program that IP into their own equipment.
Continued on next page
42
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Appendix A: Configuring Static IP into Computers,
Continued
Setting a Static
IP On Windows
XP
Use the following table to program a static IP into a Windows XP machine.
Step Action
1 Click the start button. Then click My Computer.
2 Click on the My Network Places network icon.
Continued on next page
43
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Appendix A: Configuring Static IP into Computers,
Continued
Setting a Static
IP On Windows
XP
(continued)
Step Action
3 Click on View Network Connections.
4 If the LAN connection is enabled, go to step 5.
Note:
If the LAN connection is disabled, then right click on
Local Area connection icon and click on Enable.
5 Right click on Local Area Connection, and then click on
Properties.
Continued on next page
44
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Appendix A: Configuring Static IP into Computers,
Continued
Setting a Static
IP On Windows
XP
(continued)
Step Action
6 The Local Area Connection Properties window should open.
Click on Internet Protocol (TCP/IP) to highlight it then click on properties.
Continued on next page
45
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Appendix A: Configuring Static IP into Computers,
Continued
Setting a Static
IP On Windows
XP
(continued)
Step Action
7 Enter the IP address, Subnet Mask and Default gateway address.
IP address: <LAN block +2> ex. 173.84.136.
170
Subnet mask: 255.255.255.252
Default gateway: <LAN block +1> ex. 173.84.136.
169
ISP Product Plan: Business Class HSI (3M/386K Static IP)
ISP WAN Static IP: 173.84.104.138
ISP LAN Network: 173.84.136.
168 /30
ISP Network Size: /30
Select “Use the following DNS server addresses”.
Preferred DNS: <see DNS list>
Alternate DNS:
Select the closest server:
Dallas,PA
199.224.64.202
Rochester, NY
66.133.170.2
Lakeville, MN
66.133.150.12
Elk Grove, CA
66.133.189.215
Click “OK” at the Local area Connection properties window.
Continued on next page
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Appendix A: Configuring Static IP into Computers,
Continued
Setting a Static
IP On Windows
XP
(continued)
Step Action
8 Open the browser and test your internet connection by going to www.Frontier.com
Setting a Static
IP On Windows
Vista
Use the following table to program a static IP into a Windows Vista machine.
Step
1
Action
Click the Start button.
2 Click on Network.
Continued on next page
47
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Appendix A: Configuring Static IP into Computers,
Continued
Setting a Static
IP On Windows
Vista
(continued)
Step
3
Action
Click Network and Share Center.
Continued on next page
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Appendix A: Configuring Static IP into Computers,
Continued
Setting a Static
IP On Windows
Vista
(continued)
Step
4
Action
Click Manage network connections from the left menu.
Continued on next page
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Appendix A: Configuring Static IP into Computers,
Continued
Setting a Static
IP On Windows
Vista
(continued)
Step
5
Action
Right-click Local Area Connection and click Properties.
6
Note:
You may need to accept a
User Account control prompt
Select Internet Protocol Version 4 (TCP/IPv4) and click
Properties.
Continued on next page
50
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Appendix A: Configuring Static IP into Computers,
Continued
Setting a Static
IP On Windows
Vista
(continued)
Step
7
Action
Enter the IP address, Subnet Mask and Default gateway address.
IP address: <LAN block +2> ex. 173.84.136.
170
Subnet mask: 255.255.255.252
Default gateway: <LAN block +1> ex. 173.84.136.
169
ISP Product Plan: Business Class HSI (3M/386K Static IP)
ISP WAN Static IP: 173.84.104.138
ISP LAN Network: 173.84.136.
168 /30
ISP Network Size: /30
Select “Use the following DNS server addresses”.
Preferred DNS: <see DNS list>
Alternate DNS:
Select the closest server:
Dallas,PA
199.224.64.202
Rochester, NY
66.133.170.2
Lakeville, MN
66.133.150.12
Elk Grove, CA
66.133.189.215
Click “OK” at the Internet Protocol (TCP/IP) window.
Click Close at the Local Area Connection properties window.
Continued on next page
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Appendix A: Configuring Static IP into Computers,
Continued
Setting a Static
IP On Windows
Vista
(continued)
Step
8
Action
On the Network Connection Window, click on File then Close.
9 Please restart your computer to apply the new settings.
10 Open the browser and test your internet connection by going to www.Frontier.com
Setting a Static
IP On Mac OS
X 10.4
Use the following table to program a static IP into a Mac OS 10.4 Operating
System.
Step
1
Preferences.
Action
Click the Apple, Select Location, and then click System
Continued on next page
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Appendix A: Configuring Static IP into Computers,
Continued
Setting a Static
IP On Mac OS
X 10.4
(continued)
Step
2
Action
The System Preferences window opens. Click Network on the top menu.
Continued on next page
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Appendix A: Configuring Static IP into Computers,
Continued
Setting a Static
IP On Mac OS
X 10.4
(continued)
Step
3
Action
The Network window opens.
1.
Select Built-in Ethernet in the show field.
2.
Select Manually in the Configure IPv4 field.
3.
Enter your static IP.
4.
Enter your Subnet Mask.
5.
In the Router field, enter your Default Gateway Address.
6.
Click on the DNS Servers text box and enter the DNS 1 and DNS 2 Server Addresses.
7.
Click Apply Now.
5 Open the browser and test your internet connection by going to www.Frontier.com
Continued on next page
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Appendix A: Configuring Static IP into Computers,
Continued
Setting a Static
IP On Mac OS
X 10.5
Use the following table to program a static IP into a Mac OS 10.5 Operating
System.
Step
1
Preference.
Action
First click the Apple, Select Loction, and then click System
Continued on next page
55
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Appendix A: Configuring Static IP into Computers,
Continued
Setting a Static
IP On Mac OS
X 10.5
(continued)
Step
2
Action
The System Preference window opens. Click Network on the top menu.
Continued on next page
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Appendix A: Configuring Static IP into Computers,
Continued
Setting a Static
IP On Mac OS
X 10.5
(continued)
Step
3
Action
The Network window opens. In the dropdown menu labeled
Configure, select Manually.
Continued on next page
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Appendix A: Configuring Static IP into Computers,
Continued
Setting a Static
IP On Mac OS
X 10.5
(continued)
Step
4
Action
Enter your:
1.
Enter your static IP.
2.
Enter your Subnet Mask.
3.
In the Router field, enter your Default Gateway Address.
4.
Click on the DNS Servers text box and enter the DNS 1 and DNS 2 Server Addresses separated by a coma and a space.
5.
Click Apply Now.
5 Open the browser and test your internet connection by going to www.Frontier.com
58
Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Appendix B: Wireless Guest Access
What is guest access
The Netgear 7550 has a guest access feature that can be enabled so that guests of the customer may access Internet services without the ability to connect to any of the customer’s computers or the 7550’s gateway menu. Things to note about Guest Access:
•
Guest access permits access to the Internet
•
Guest uses a second private LAN, with a network address block that is distinctly different (192.168.5.0/24) than that of the 7550’s private
LAN (192.168.254.0/24)
•
Due to the separate network address block, guest users are unable to access the gateway menu (192.168.254.254) or any computer on the private or public LAN
•
One good reason for a customer to want guest access enabled is so they can provide internet access without the risk of those guests accessing the customer’s computers
•
Just like normal wireless, guest access MUST be secured and the preferred encryption method is WPA/WPA2/WPA Any
Guest access options screen
Guest access options reside in the 7550’s wireless settings, the 6 th
option in the menu wireless settings menu
After entering the Guest Access screen, follow the steps in the next section
Continued on next page
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Appendix B: Wireless Guest Access,
Continued
Guest access configuration
Step
1 Enable Guest Access
Action
2 Set the SSID to whatever name the customer wants
3 By default, wireless security is turned off for guest access
Turn on wireless security, set it to WPA and set the passkey to whatever the customer wants
Continued on next page
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Business HSI Basic Installation
NETGEAR 7550
Technical Reference Guide v2.0
Appendix B: Wireless Guest Access,
Continued
Guest access configuration
(continued)
Step
4
Action
Leave option 4 set for the default of Broadcast and click Apply
5 Click on System Monitoring and then click on Advanced Status
6 Verify that the guest access settings are correct
7 Use your laptop to connect to the guest access wireless connection, verify that you have a 192.168.5.xxx IP address and that you can access the Internet. If you are successful you have completed the guest access configuration.
61
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Key features
Dual-band Wi-Fi with speeds up to 300Mbps on the 2.4GHz band and 450Mbps on the 5GHz band
Four Gigabit Ethernet ports for wired connectivity
One USB 2.0 port for connecting external storage devices
Support for IPv6
Advanced security features, including firewall, intrusion detection, and access control
Easy-to-use web interface for managing the device
Frequently asked questions
The maximum speed of the Netgear 7550's Wi-Fi connection is 300Mbps on the 2.4GHz band and 450Mbps on the 5GHz band.
The Netgear 7550 has four Gigabit Ethernet ports.
Yes, the Netgear 7550 supports IPv6.
The Netgear 7550 has a number of security features, including firewall, intrusion detection, and access control.
