Clear-Com Eclipse TEL-14 Telephone Interface Instruction Manual

CLEAR-COM ECLIPSE

TEL-14 TWO-CHANNEL TELEPHONE INTERFACE

I N S T R U C T I O N M A N U A L

TEL-14 Two-Channel Telephone Interface Instruction Manual

© 2007 Vitec Group Communications Ltd. All rights reserved.

Part Number 810308Z Rev. 3

Vitec Group Communications, LLC.

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CONTENTS

OPERATION 1-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

INSTALLATION 2-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Wiring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

MAINTENANCE 3-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

SPECIFICATIONS 4-1

LIMITED WARRANTY 5-I

Warranty Period. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-i

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-i

Warranty Repairs and Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-ii

Non-Warranty Repairs and Returns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-ii

Extended Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-ii

Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-iii

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IMPORTANT SAFETY INSTRUCTIONS

Please read and follow these instructions before operating this product.

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

9. Only use attachments/accessories specified by the manufacturer.

10. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

11. Unplug this apparatus during lightning storms or when unused for long periods of time.

12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

13. WARNING: To reduce the risk of fire or electric shock, do not expose this product to rain or moisture.

Please familiarize yourself with the safety symbols in Figure 1. When you see these symbols on this product, they warn you of the potential danger of electric shock if the station is used improperly. They also refer you to important operating and maintenance instructions in the manual.

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CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

This symbol alerts you to the presence of uninsulated dangerous voltage within the product's enclosure that might be of sufficient magnitude to constitute a risk of electric shock. Do not open the product's case.

This symbol informs you that important operating and maintenance instructions are included in the literature accompanying this product.

Figure 1: Safety Symbols

EMC AND SAFETY

The TEL-14 Telephone Interface meets all relevant CE and FCC specifications set out below:

EN55103-1 Electromagnetic compatibility. Product family standard for audio, video, audio-visual, and entertainment lighting control apparatus for professional use. Part 1: Emissions.

EN55103-2 Electromagnetic compatibility. Product family standard for audio, video, audio-visual, and entertainment lighting control apparatus for professional use. Part 2: Immunity.

And thereby compliance with the requirement of Electromagnetic

Compatibility Directive 2004/108/EC and Low Voltage Directive 2006/95/EC

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

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This chapter describes the five most common modes of operation.

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OPERATION

INTRODUCTION

This chapter describes how to use the TEL-14 two-channel auto-nulling telephone interface. The TEL-14's panel controls and internal option switches can select any one of a large number of modes of operation. This chapter describes the five most common modes:

• Intercom-station telephone access

• Self-service dial-in

• Manual call screening

• Intercom-to-intercom

• Party-line dial-in

Intercom station operators will normally access telephone lines with the TEL-14 in the “intercom-station telephone-access” mode. However, station operators may need to check with their system operator for further instructions if a

TEL-14 has been configured in a mode not described here.

Technical personnel should refer to Chapter 2, “Installation,” for details on configuring the TEL-14's internal option switches for each of these modes (and any others possible).

The next section, “Description,” covers the basic features of the TEL-14, including its front-panel controls and indicators. The option switch settings are described for each mode, but they are covered more thoroughly in Chapter 2.

The final sections cover the use of the TEL-14 in each of the five modes.

Important: When the TEL-14 is first connected to a new telephone line, its automatic nulling process must be performed before it can be used. This process consists of calling each line, depressing the Auto Answer button for 5 seconds, and then waiting several seconds while the automatic procedure is carried out. It may not be possible to make outgoing calls on the telephone line until this procedure is performed. Refer to the Automatic Telephone Line Null section of this Operation Manual.

Note: Other configurations are possible, in addition to the configurations described here. However, certain configurations may result in undesirable crosstalk, as a result of the limitations of the TEL-14's circuitry. For example, consider a news reporter who calls into the matrix. You would like to provide the reporter with a program feed, and at the same time route his voice in through the matrix to a live broadcast. However, the TEL-14 cannot perfectly isolate his talk from his listen, so some of his outgoing program feed may leak into his incoming voice.

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Install the TEL-14 in an interface frame. See the

Interface Frames

Instruction Manual for more information.

Note: When using the TEL-14 with a speaker station, keep the panel mic gain low. In general, keep all gain controls set to a level which is acceptable, but not excessive.

DESCRIPTION

The TEL-14 telephone interface can be installed in an IMF-3 or IMF-102 interface frame.

The TEL-14 allows two standard 2-wire POTS (Plain Old Telephone Service) telephone lines to be connected to ports in the Eclipse matrix. The TEL-14 can answer an incoming call automatically ("auto-answer") after either 1 or 4 rings, and it can be configured to send a call signal whenever it answers a call. The

TEL-14 can be configured to be accessible to intercom station operators, or only to outside callers.

The front panel features for each telephone line a "ring/off-hook" LED, a "hook" button, a "send level" LED, a "send volume" control, a "receive volume" control, an "auto gain adjustable" LED, an "auto gain" button, an "auto gain fixed" LED, an "auto answer" LED, and an "auto answer" enable button. For more details see the "Controls and Indicators" section, below.

The TEL-14 occupies one slot in an interface frame. The TEL-14 provides transformer isolation between each telephone line and the matrix. The TEL-14 includes a "normally open" relay ("A" and "A1" contacts) for each line that closes when the line is in use (off hook). Connections to the matrix are via RJ-45 connectors, and connections to the telephone line and external relay connections are via DB-9M connectors. A secondary telephone set may be connected in series with each TEL-14 line. Clear-Com provides DB-9F to RJ-11 adapters (CC#

770025) that allow the use of common RJ-11 telephone jacks and cords.

CONTROLS AND INDICATORS

The front panel features:

• A bicolor "ring/off-hook" status LED

• A "hook" ("line seize") button

• A bi-color "send level" LED

• A "send volume" control

• A "receive volume" control

• An "auto gain" button

• "Auto gain" status LEDs

• An "auto answer" button

• An "auto answer" status LED

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"Ring/Off-Hook" LED

The "ring/off-hook" LED flashes red when the telephone line receives a ring signal. The LED is green while the line is answered and in use. The LED flickers yellow during the automatic hybrid nulling process. The LED is off when the line is on-hook and not ringing.

"Hook" Button

The "hook" button allows a local operator to manually toggle the TEL-14 line between "on-hook" (telephone line not in use) and "off-hook" (line "seized" -- that is, in use) status. If a line is seized at the interface by the "hook" button, that line cannot be released from an intercom station, even if the “matrix control” option switch is set. The line can be released only by either pushing the button again, or by auto-disconnect (if the auto-disconnect option switches are set).

"Send Level" LED

The bi-color "send level" LED lights green when the audio signal being sent to the telephone line is at a typical acceptable level. The LED lights red when the audio output signal level is too high. In normal operation, the LED should light green during speech and only flicker red intermittently. The “send volume” control adjusts the level indicated by this LED.

"Send Volume" Control

The "send volume" control sets the level of the signal that the TEL-14 sends to the telephone line by changing the AGC limiting level. It is only active when the

"auto gain" button is set to “adjustable.” The "send volume" control has a range of 12 dB. Adjust ± the "send" control so that the "send level" LED always lights green with no more than occasional red flashes.

"Receive Volume" Control

The "receive volume" control sets the level of the signal that the TEL-14 receives from the telephone line by changing the AGC limiting level. It is only active when the "auto gain" button is set to “adjustable.” The "receive volume" control has a range of 12 dB. While setting the receive volume, listen to the output from the telephone line in normal use. Adjust the “receive” control until the telephone receive level is comparable to the volume level of other intercom listen paths.

"Auto Gain" Button

With the "auto gain" button set to fixed, the TEL-14 adjusts the audio gain to limit the send and receive telephone line signals to normal levels. In the fixed mode, the "send volume" and "receive volume" controls are disabled, but are in effect set to their center positions. When the "auto gain" button is set to

“adjustable,” the TEL-14 adjusts the audio gain to limit the send and receive telephone line signals to levels defined by the "send volume" and "receive volume" controls. The TEL-14 remembers the setting of the "auto gain" button when power is turned off.

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"Auto Gain" Status LEDs

These green and yellow LEDs indicate the currently selected “auto gain” mode.

The yellow LED indicates that the “adjustable” mode is selected and the green

LED indicates that the “fixed” mode is selected. Refer to the previous paragraph for an explanation of these modes.

"Auto Answer" Button

The front-panel “auto answer” button allows the local user to enable or disable the TEL-14's auto answering mode. The “auto answer” function, in conjunction with the “auto disconnect” function, allows a TEL-14 to automatically service incoming calls. An outside caller can automatically be connected to any matrix audio connection that has been pre-assigned from the Eclipse Configuration

System, such as a party line or an IFB program feed.

Auto answer is enabled by using the "auto answer" button to turn ON the auto answer indicator LED. The interface will then automatically answer incoming calls after either 1 or 4 rings, as set by the "ring count" option switch. The

TEL-14 remembers the setting of the "auto answer" button when power is turned off.

The “auto-answer” button can be overridden by the Eclipse matrix to allow the

TEL-14 to auto-answer without the auto-answer button being set to enable.

This will occur when a TEL-14 is configured in ECS to use Passcodes set up in the System Preferences “System Access Codes” tab as DTMF Passcodes. The use of DTMF passcodes is configured in Matrix Hardware under Advanced Settings and DTMF Settings as “Enable Passwords”.

Once a line is auto answered, it can only be released by auto disconnect, by the

"hook" button, or from a matrix station that has "remote telephone-line release" enabled. Auto disconnect releases the line when a dial tone, busy tone, reorder tone, or loop current interruption appears on the line (if not disabled by the auto-disconnect option switches). The line cannot be released by deactivating any or all talk or listen paths from the intercom stations to the TEL-14. Flash hook signals from the matrix will also have no effect. This prevents intercom station operators from disconnecting the telephone line when it is in automatic use by outside callers, or in manual use by an intercom station operator who has access to the "hook" button.

The "auto answer" button can also be used to initiate an automatic nulling sequence. Refer to the following section.

"Auto Answer" Status LED

This green LED indicates the currently selected “auto answer” mode. If it is lit, the TEL-14 will automatically answer telephone calls. If it is not lit, incoming telephone calls can only be answered manually. Refer to the previous paragraph for further explanation of “auto answer” mode.

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AUTOMATIC TELEPHONE LINE NULL

The TEL-14 features sophisticated automatic nulling circuitry, in addition to its integral echo cancellation system. This nulling capability is in two parts:

• The initial telephone line hybrid null is to be performed the first time a telephone line is connected to the TEL-14 or whenever a different telephone line is connected. This process is automatic, but must be initiated by the user.

The way to do this is described later in this section.

• The continuous dynamic voice null takes place during each telephone call. It automatically "fine tunes" the null and cancels echoes.

The TEL-14 must null itself to the telephone line before normal operation is optimal. This procedure is to be performed once whenever the TEL-14 is connected to a different telephone line. Once this nulling procedure is performed, the TEL-14 will remember the telephone line characteristics when it is removed from the frame or loses power. It is necessary to null (minimize) the sidetone (the sound of the operator's own voice in his or her headset) when an external telephone line is placed in an intercom environment. Ideally, there should be no portion of the talk signal in the listen signal. The TEL-14's sidetone nulling procedure is described here.

Before calling the TEL-14 to automatically null it, connect the external telephone line and any other devices that affect the line's impedance. These include other telephone extensions connected in parallel on the same line. The phone line must be active (turned on at the central telephone office) during the nulling process, and all local parallel phone sets must be plugged in but on-hook so the line is in its normal operating state.

1. Enable the "auto answer" function using the front panel button.

2. Call the TEL-14 interface from a standard telephone set or cellular phone. Do

not

call the TEL-14 from another TEL-14 in an intercom.

3. Press and hold the "auto answer" button for 5 seconds. The green "auto answer on" LED will turn off and then turn on again after 5 seconds. When this happens, release the "auto answer" button.

4. Maintain silence on the telephone line. The TEL-14 will listen for one second of silence before beginning. The "ring/off-hook" LED will then flicker yellow and a series of tones will appear on the telephone line. These tones will be heard on the telephone line, but not on the intercom. Maintain silence during this process.

5. At the conclusion of the tones, the automatic nulling process is complete.

After this initial automatic nulling adjustment has been made, the TEL-14 will remain adapted to this telephone line. There will be no white noise or tones at the beginning of each call, but instead the TEL-14 will use voices to dynamically adapt the interface to account for any residual nulling which may be needed.

Typically, the TEL-14 will have adapted within 5 seconds of the start of the call.

Before it has adapted, voices may temporarily sound hollow. This effect is normal, but may be minimized by reducing the send and/or receive volume settings. Throughout the call the TEL-14 will continue to perform continuous, automatic echo cancellation and adaptation to acoustic changes.

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The above initial automatic nulling process should not need to be repeated, unless the telephone line connection is changed to a different telephone number or if there is reason to believe the telephone line impedance has changed significantly--for example, if echoing or feedback occurs at a lower volume setting than before.

OPERATION

This section describes the operation of the TEL-14 in each of the following modes:

• Intercom-station telephone access

• Self-service dial-in

• Manual call screening

• Intercom-to-intercom

• Party-line dial-in

INTERCOM-STATION TELEPHONE-ACCESS MODE

In “intercom-station telephone-access” mode, a call on a TEL-14 line can be answered by any intercom station with a selector key assigned to a TEL-14 port label. Intercom stations can originate a call by using the "dial phone" mode.

If the call must originate at another station model, then this station must have a key programmed to activate a DTMF sequence. Another way to arrange this is for the operator to have access to a standard telephone set connected with the

TEL-14 line (for further information, see "Manual Call Screening Operation" below).

The default settings of the TEL-14 allow “station access” mode.

If the “immediate manual disconnect” feature is disabled, there will be a period of 15 seconds between the time when you deactivate the path to the TEL-14 port and the time when the TEL-14 hangs up the line. This gives you time to transfer the call to another station, or to recover an accidental deactivation of the path to the TEL-14 without losing the call.

If your station is on the "preset call signal list" for the TEL-14 port, you will automatically receive a call signal whenever the TEL-14 answers an incoming telephone call. The call signal will continue for as long as the line is ringing.

SELF-SERVICE DIAL-IN MODE

In “self-service dial-in” mode, also referred to as "telephone IFB" mode, the

TEL-14 will answer automatically whenever outside callers dial in. The caller will be automatically connected to a preset party-line, station, or program feed.

Auto-disconnect will release the line automatically after the caller hangs up. This mode can also be used to implement "direct inward access" and "dial-up IFB".

This mode is normally configured to "prevent stations from calling out" to leave the line available for dial-in use only.

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If you are calling from an outside line in “self-service dial-in” mode, the audio paths are normally preset and available as soon as the TEL-14 answers your call.

The TEL-14 will answer your call after either 1 or 4 rings, depending on how you configure it.

If you are calling in on a "direct inward access" line with no preset audio paths, you may need to enter passwords, selector codes, and/or control codes to activate audio paths.

Note: When you call a TEL-14 with access prompt enabled if you then go on-hook during or just after the Access Prompt is heard then the TEL-14 will remain off-hook.

If the incoming caller waits about a second after the access prompt is heard before going on-hook then the TEL-14 will clear the call and go on-hook.

Without an access prompt then if the caller goes on-hook within 2 seconds of the last answering beep (or during the answering beeps) the TEL-14 stays off-hook

MANUAL CALL-SCREENING MODE

In “manual call-screening” mode, incoming calls can be answered by a "master" operator with physical access to the TEL-14 "hook" button. A standard telephone, wired in series with the TEL-14, is used to initially pick up the call.

When the telephone has been wired in series with the TEL-14, picking it up will not cause the interface to go off-hook, nor will this interfere with a call already in progress.

Once the master station operator determines which station should receive the incoming telephone call, he calls that station and informs them that a call is waiting. The operator then presses the "hook" button on the TEL-14, bringing it off-hook, disconnecting the telephone set, and making the incoming telephone call available to any station that has the TEL-14 assigned to a key. The destination then accesses the call by activating the listen or talk key to the

TEL-14. Once the Hook button has been activated, the operator hangs up the standard telephone.

When the call is complete, the destination station operator can inform the master operator, and the master operator can hang up the TEL-14 using the "hook" button. If the "auto-disconnect" option switches are set, the TEL-14 will release the telephone line automatically when the caller hangs up. The telephone line will not be released if the talk path to the TEL-14 port is deactivated. This prevents a station operator from inadvertently disconnecting an in-bound caller.

The destination station operator can also use the “remote telephone-line release” feature to hang up the phone.

The operator can also originate outside calls on the standard telephone, and make them available to destinations within the matrix.

INTERCOM-TO-INTERCOM MODE

The TEL-14 may be used to connect two remotely located intercom systems through a telephone line. To set up the connection, one TEL-14 must originate a call to the other. An intercom station equipped with a keypad can originate the call by using the station's "dial phone" mode. If the operator of a station not

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equipped with a keypad must originate the call, either he or she must have a key programmed to activate a DTMF sequence.

After the call is made, the distant TEL-14 goes off-hook and the incoming telephone call becomes available to the telephone keys the TEL-14 port is preset to.

PARTY LINE DIAL-IN MODE

Two TEL-14 lines may be programmed into the same party line. "Auto answer" should be enabled to allow people to call and automatically connect into the party line. The callers may then communicate with each other, as well as anyone on the party line. When a caller disconnects, the TEL-14 line will automatically disconnect after a short time, depending upon the response time of the telephone central office.

Note: When a TEL-14 is connected to an Eclipse system it will operate automatically in auto-answer mode even if Auto-Answer is not enabled on the TEL-14 hardware using the auto-answer button. This is to allow callers to enter a PIN code after dialling in before being connected to the system. See the Eclipse Configuration System manual for information on PIN codes for external callers.

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INSTALLATION

INTRODUCTION

This chapter describes the TEL-14 two-channel auto-nulling telephone interface and its installation in the matrix, including setting internal option switches, wiring to external devices, operation of the front panel controls and indicators, and electrical and mechanical specifications. The following subjects are covered in this chapter:

• Description

• Installation in an interface frame

• Wiring

• Setup

• Configuration

The TEL-14's panel controls and internal option switches can select any one of a large number of modes of operation for the TEL-14. For this reason, this section describes each option switch individually, and then describes the installation settings for five of the TEL-14's most common modes:

• Intercom-station telephone access

• Self-service dial-in

• Manual call screening

• Intercom-to-intercom

• Party line dial-in

Note:

Other configurations are possible, in addition to the configurations described here.

However, certain configurations may result in undesirable crosstalk, as a result of the limitations of the TEL-14's circuitry. For example, consider a news reporter who calls into the matrix. You would like to provide the reporter with a program feed, and at the same time route his voice in through the matrix to a live broadcast. However, the

TEL-14 cannot perfectly isolate his talk from his listen, so some of his outgoing program feed may leak into his incoming voice.

Note:

When using the TEL-14 with a speaker station, keep the panel mic gain low. In general, keep all gain controls set to a level which is acceptable, but not excessive.

Warning:

The TEL-14 works with POTS (Plain Old Telephone Service) Central Office

(CO) lines. Analog station lines from some PABXs are not compatible.

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DESCRIPTION

The TEL-14 allows two standard loop start POTS (Plain Old Telephone Service) lines to connect to ports in the Eclipse matrix. The TEL-14 dual telephone interface is installed in an interface frame.

The following functions are available for each line:

• Front panel indication of "ring" and "off-hook" with a single bi-color LED.

• Front panel mounted manual "hook" switch button for manual operation of the interface. The "hook" switch function can also be controlled from the matrix port the line is assigned to.

• Front panel indication of "send level" with a single bi-color LED.

• Front panel "send volume" and "receive volume" controls are provided.

• An "auto gain" button selects whether the automatic gain control limit is fixed to a normal level or adjustable to other levels. The setting of this button is retained when the TEL-14 is removed from the frame or powered down.

• Auto-answer of incoming calls is a front panel button selection. An option switch selects answering each call after 1 or 4 rings. The setting of the front panel button is retained when the TEL-14 is removed from the frame or powered down.

• Front panel control for commanding automatic renulling of the telephone line hybrid.

• Automatic echo suppression DSP.

• Transformer isolation between the telephone line and intercom.

• Occupies a single slot in the interface frame.

• Relay contacts are available to indicate externally an "off-hook" condition on each line ("A/A1" leads).

INSTALLATION IN AN INTERFACE FRAME

The TEL-14 module can be installed in any available slot in an interface frame.

To install the TEL-14 interface module:

1. Select a slot to install the interface in.

2. Remove the blank plate covering the slot.

3. Set the option switches for the desired mode of operation.

4. Install the TEL-14 in the slot and make sure the card is fully seated.

5. Tighten the TEL-14 assembly's front panel mounting screws.

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WIRING

TEL-14 INTERFACE WIRING FOR AN IMF-3 INTERFACE FRAME

The TEL-14 line A circuit is connected to the matrix through the RJ-45 connector on the interface rear-panel assembly that the TEL-14 is connected to.

The DB-9M connector immediately adjacent to the RJ-45 is used to connect to the telephone line. Similarly, the second RJ-45 and DB-9M connectors connect the TEL-14 Line B circuit. Clear-Com provides DB-9F to RJ-11 adapters (CC#

770025) that allow the use of common RJ-11 telephone jacks and cords.

Warning:

The TEL-14 works with POTS (Plain Old Telephone Service) CO

(Central

Office) lines. Analog station lines in some PABXs are not compatible.

Internal Settings and Adjustments

For internal option switch settings and adjustments, refer to the “Setup” section in this chapter.

Connection To The Telephone Line

Connecting the telephone line can be accomplished with two methods. One is to use the RJ-11 to DB-9M adapters supplied by Clear-Com (CC#770025) with the TEL-14 interface. The second method is to directly wire each telephone line

to a DB-9 connector using the pinouts in Figure 2-1.

Note the Clear-Com #770020 adapter, which may be alternately supplied, does not have the wiring to pins 1 and 6 of the RJ-11 connector. If it is necessary to use a series-connected telephone set with the TEL-14, contact the Service

Department to obtain a CC#770025 adapter instead. Figure 2-1 shows the

wiring diagram of the adapter for one line.

RJ-11 to

Telephone Line

PHONE (BLU)

RELAY (YEL)

LINE (GRN)

LINE (RED)

RELAY (BLK)

PHONE (GRA)

3

4

1

2

5

6

RJ-11 TO DB-9F ADAPTER

Clear-Com Part # 770025

1

2

6

7

3

8

4

9

5

DB-9F to

TEL-14

LINE

PHONE

LINE

RELAY

RELAY

PHONE

Figure 2-1: RJ-11 to DB-9 Adapter for TEL-14 Interface

The phone line must be an outside (POTS) line directly connected to the telephone company central office, and isolated from in-house phone systems. A standard telephone can be installed in parallel with this line if desired, but it should not be used while the TEL-14 is offhook. When the TEL-14 is automatically adjusting its sidetone null, all additional standard telephones must be "on-hook".

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2 - 3

2 - 4

It is preferable to use a series-connected telephone set with the TEL-14. This will prevent the impedance of the telephone set from disturbing the telephone line impedance recognized by the TEL-14. It will also allow the TEL-14 to automatically disconnect the telephone when it comes offhook. A standard telephone may be installed in series with the TEL-14 by connecting it to pins 1

and 6 of the RJ-11 jack. Refer to Figure 2-2 for a diagram showing one way to

connect the TEL-14 in series with a telephone.

Telephone

Central

Office Line

Modular Duplex Surface Jack

Graybar Part # AT444 or AT666

4 3

RJ-11 TO DB-9F ADAPTER

Clear-Com Part # 770025

Modular Line Cords

Graybar Part # AT407

1 6

Telephone

Set

Modular Line Cord

Graybar Part # AT507

2 5

Relay

Contacts

Figure 2-2: Series Telephone Connection

RELAY CONTACTS

A pair of relay contacts for each line ("A/A1 leads") rated at 2A @ 24 VAC are available on the DB-9M connector or the RJ-11 adapter. This pair of contacts is normally open when the line is "on-hook" and closes when the TEL-14 goes

"off-hook.” These contacts are not connected to any other circuitry inside the

TEL-14 and can be used to energize a line-in-use indicator light on a standard multi-line phone set, or for any other low-power application.

SETUP

AUTOMATIC TELEPHONE LINE NULL

The TEL-14 features sophisticated automatic nulling circuitry, in addition to its integral echo cancellation system. This nulling capability is in two parts:

• The initial telephone line hybrid null is performed the first time a telephone line is connected to the TEL-14 or whenever a different telephone line is connected. This process is automatic, but must be initiated by the user. The way to do this is described later in this section and in Chapter 1, “Operation.”

• The continuous dynamic voice null takes place during each telephone call. It automatically "fine tunes" the null and cancels echoes.

The TEL-14 must null itself to the telephone line before normal operation is optimal. This procedure is to be performed once whenever the TEL-14 is

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connected to a different telephone line. Once this nulling procedure is performed, the TEL-14 will remember the telephone line characteristics when it is removed from the frame or loses power. It is necessary to null (minimize) the sidetone (the sound of the operator's own voice in his or her headset) when an external telephone line is placed in an intercom environment. Ideally, there should be no portion of the talk signal in the listen signal.

TEL-14'S SIDETONE NULLING PROCEDURE

Before calling the TEL-14 to automatically null it, connect the external telephone line and any other devices that affect the line's impedance. These include other telephone extensions connected in parallel on the same line. The phone line must be active (turned on at the central telephone office) during the nulling process, and all local parallel phone sets must be plugged in but on-hook so the line is in its normal operating state.

1. Enable the "auto answer" function using the front panel button.

2. Call the TEL-14 interface from a standard telephone set or cellular phone. Do

not

call the TEL-14 from another TEL-14 in an intercom.

3. Press and hold the "auto answer" button for 5 seconds. The green "auto answer on" LED will turn off and then turn on again after 5 seconds.

When this happens, release the "auto answer" button.

4. Maintain silence on the telephone line. The TEL-14 will listen for one second of silence before beginning. The "ring/of- hook" LED will then flicker yellow and a series of tones will appear on the telephone line. These tones will be heard on the telephone line, but not on the intercom. Maintain silence during this process.

5. At the conclusion of the tones, the automatic nulling process is complete.

After this initial automatic nulling adjustment has been made, the TEL-14 will remain adapted to this telephone line. There will be no white noise or tones at the beginning of each call, but instead the TEL-14 will use voices to dynamically adapt the interface to account for any residual nulling which may be needed.

Typically, the TEL-14 will have adapted within 5 seconds of the start of the call.

Before it has adapted, voices may temporarily sound hollow. This effect is normal, but may be minimized by reducing the send and/or receive volume settings. Throughout the call the TEL-14 will continue to perform continuous, automatic echo cancellation and adaptation to acoustic changes.

The above initial automatic nulling process should not need to be repeated, unless the telephone line connection is changed to a different telephone number or if there is reason to believe the telephone line impedance has changed significantly--for example, if echoing or feedback occurs at a lower volume setting than before.

If an almost complete null cannot be obtained, it is likely something is wrong either with the wiring in the telephone line, or with one or more of the other devices attached to the telephone line. Refer to the “Option Switch” section of this manual for ways to use the TEL-14 options to improve its ability to adapt to poor conditions. Note that the null circuits in the TEL-14 are designed in accordance with North American standards, and require the signal levels and

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2 - 5

2 - 6 impedance of the line be within these standards. The length of the telephone line between the TEL-14 and the Central Telephone Office should not be excessively long.

OPTION SWITCH SETTINGS

The TEL-14's panel controls and internal option switches can select any one of a large number of modes of operation for the TEL-14. The following subjects are covered in the following paragraphs:

• Default option switch settings

• Matrix compatibility

• Individual option switch descriptions

• Option switch settings for 5 typical modes of operation

Default Option Switch Settings

Figure 2-3 shows the option switches for each line in their factory set positions.

The option switches are located on the lower edge of the Line A and B circuit boards, respectively, behind the auto answer buttons. The factory set position for each switch is the ON position, which is in the direction of the card edge for each line.

The option switch position numbers (1-8) are silkscreened on the circuit board.

Follow these position numbers rather than any which may appear on the switches. The factory set positions (all ON except for S7-2 and S7-4 which are off ) are correct for the typical application of receiving calls from standard telephone sets or cellular phones. You may change the switch settings based upon their individual descriptions on the following pages, or upon one of the applications described.

The TEL-14 must be unplugged from the frame to access the option switches.

The TEL-14 may be removed and inserted with the frame powered. With the exception of the normal/test mode switch and matrix identification switches, which are not used on Line B, the Line A and Line B switch numbering is identical. The TEL-14 will retain its telephone line settings while it is unplugged, so it is important to plug it back into the same slot.

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Line A

Off

S7

On

4

1

Off

Off

Off

Off

Off

Off

Off

Test

Off

S6

On

1 On

On

On

On

On

On

On

8

Normal

4

Off

Off

Off

Off

Off

Off

Short

Off

S1

On

1

8

1

On

On

On

On

On

On

Normal

Off

Off

Off

S5

On

1

2

On

On

Disconnect Tone Selection

Receive Supp Disable

Intercom Echo Cancel

Telephone Echo Cancel

DTMF Dial Guard Time

MTX2 V12 or MTX3

Matrix Control

HDX Disable

Normal / Test Mode* Spare

Line B

On

S7

Off

1

4

On

On

On

On

On

On

On

On

1

8

On

S6

Off

Off

Off

Off

Off

Off

Off

Off

Off

Ring Count

Sense Dial Tone

Sense Busy Tone

Sense Reorder Tone

Sense Loop Current Interruption

Immediate Manual Disconnect

Splash Tones

Loop Current In terruption Guard Time

On

On

On

On

Normal

1

On

On

8

On

S1

Off

1

4

Off

Off

Off

Off

Off

Off

Short

MTX3 Identification A

MTX3 Identification B

Factory Default: All Switches ON except S7-2 & S7-4 which are OFF

Front Panel End Front Panel End

Figure 2-3: TEL-14 Option Switches

Matrix Compatibility Option Switches

The TEL-14 is compatible with Matrix Plus II, Matrix Plus 3, and Eclipse intercom systems, although the option switches must be set for each system as follows:

Switches S5-1 and S5-2:

Set the Matrix Identification option switches S5-1 and

S5-2 to ON if you have a Matrix Plus 3 or Eclipse intercom system or to OFF if you have a Matrix Plus II intercom system. The factory default position is

ON.

Switch S6-5:

If you have a Matrix Plus II intercom system with software older than revision 12.x, set the Matrix Control option switch (S6-5) to OFF.

Individual Option Switch Descriptions and Settings

Note:

The default position for each option switch is the ON position (except for S7-2 and

S7-4 which are OFF). The ON position of each switch is set in the direction of the edge of the circuit board on both the Line A and Line B circuit boards. Leave each switch in

the default position unless there is a specific reason to change it.

Switch S6-1 Receive Suppression Disable:

It is generally advantageous to suppress incoming noise from the telephone line when the distant party is not speaking. However, some users may want to leave the incoming sound on when the distant party is not speaking. This will enhance the sense that someone is on the other end of the telephone line, especially when intercom

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2 - 7

2 - 8 headsets are used. However, if two TEL-14 lines were connected into the same party line, it would be advantageous to set Receive Suppression Disable to the

OFF position. This prevents noise from one or more telephone lines from interfering with intercom communication and improves the stability of the connection. Refer to the “Party Line Dial-In Mode” section of this chapter. To leave the telephone line audio connected when the distant party is not speaking, set option switch S6-1 to ON. To mute the telephone line audio when the distant party is not speaking, set option switch S6-1 to OFF. The factory default setting is ON, causing Receive Suppression to be disabled.

Switch S6-2 Intercom Echo Cancellation:

Depending upon the system configuration and room acoustics, audio communications may be improved by turning off the automatic intercom echo cancellation. Refer to the

“Intercom-to-Intercom Mode” section of this chapter. Normally, however, leaving the automatic echo cancellation turned ON results in the best communications. To enable automatic intercom echo cancellation, set option switch S6-2 to ON. To disable automatic intercom echo cancellation, set option switch S6-2 to OFF. The factory default setting is ON, causing automatic intercom echo cancellation to be enabled.

Switch S6-3 Telephone Echo Cancellation:

Depending upon the system configuration and telephone line conditions, audio communications may be improved by turning off the automatic telephone echo cancellation. Refer to the

“Intercom-to-Intercom Mode” section of this chapter. Normally, however, leaving the automatic echo cancellation urned ON results in the best communications. To enable automatic telephone echo cancellation, set option switch S6-3 to ON. To disable automatic telephone echo cancellation, set option switch S6-3 to OFF. The factory default setting is ON, causing automatic telephone echo cancellation to be enabled.

Switch S6-4 DTMF Dial Guard Time:

At the start of a call when the TEL-14 goes off hook the Echo Cancellation is frozen and the Receive Gain is reduced to allow distortion free DTMF dialling. With S6-4 set to its factory default position ON the DTMF Dial Guard Time is 4 seconds. With the S6-4 set to the optional position OFF the DTMF Dial Guard Time is extended to 10.2 seconds.

Switch S6-5 Software Compatibility:

The Software Compatibility switch enables the TEL-14 to be backwards-compatible with Matrix Plus II software, revisions

10 and 11. When the TEL-14 is shipped as part of a system, this switch is set at the factory to match that system's software revision. If the TEL-14 is shipped individually, this switch is set to ON (compatible with Matrix Plus II, revisions

12 or higher, or with Matrix Plus 3). If the TEL-14 is to be installed in a Matrix

Plus II system running revisions 10 or 11, you must set this switch to OFF.

Switch S6-6 Matrix Control: Note:

This switch is normally only used in MatrixPlus

II intercom systems using revision 11 software or earlier. In later releases,this function is controlled by the "Prevent Stations From Calling Out" option in the

"Configure - Local Preferences" screen for the telephone port.

When Matrix Control is enabled, a telephone call can be initiated by any intercom station that has a TEL-14 port label assigned to a selector key. Matrix

Control enables the station to activate talk paths to the TEL-14, which will cause

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the TEL-14 to seize the line. The station can also pick up a call on the TEL-14 line.

When Matrix Control is disabled, stations cannot initiate telephone calls, and can only talk on the telephone line after the line has already been seized by the

TEL-14. This may be desirable if the interface line is dedicated to manual operation, or to answering incoming calls automatically.

Matrix Control will be automatically disabled if:

• The telephone line is automatically answered at the interface.

• The telephone line is manually seized at the interface by pushing the "Hook" button.

To enable Matrix Control, set option switch S6-6 to ON.

Switch S6-7 Half-Duplex Disable:

In extreme conditions involving very poor telephone lines or conditions that cause instability and echo, acceptable performance can be obtained by enabling automatic switching to half-duplex conversation. In this mode the DSP controlling the echo canceling will automatically determine whether full-duplex or half duplex will result in better operation. To restrict operation to full-duplex, set option switch S6-7 to ON. To allow half- or full-duplex modes to be automatically determined, set option switch S6-7 to OFF. The factory default setting is ON, restricting operation to full-duplex.

Switch S6-8 Normal / Test Mode:

This switch is only active on the Line A card, but serves both lines. Switch S6-8 should normally be left ON, enabling Normal

Mode.

Switch S1-1 Auto Answer Ring Count:

The Auto Answer Ring Count determines the number of times the telephone line must ring before the TEL-14 automatically answers it. The ring count can be set to either 1 ring or 4 rings. To set the Auto Answer Ring Count to 1 ring, set option switch S1-1 to ON. To set the Auto-Answer Ring Count to 4 rings, set option switch S1-1 to OFF. The factory default setting is ON, providing an Auto Answer Ring Count of 1.

Switch S1-2 Sense Dial Tone:

The TEL-14 can automatically disconnect from the telephone line when it senses dial tone. If necessary, this capability can be disabled. To enable automatic disconnects resulting from dial tone, set option switch S1-2 to ON. Dial tone disconnects are automatically disabled for the first

10 seconds of outgoing calls to allow time to begin dialing, regardless of this switch setting. To disable automatic disconnects resulting from dial tone, set option switch S1-2 to OFF. The factory default setting is ON, providing an automatic disconnect when the TEL-14 senses dial tone.

Switch S1-3 Sense Busy Tone:

The TEL-14 can automatically disconnect from the telephone line when it senses busy tone. If necessary, this capability can be disabled. To enable automatic disconnects resulting from busy tone, set option switch S1-4 to ON. To disable automatic disconnects resulting from busy tone, set option switch S1-4 to OFF. The factory default setting is ON, providing an automatic disconnect when the TEL-14 senses busy tone.

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2 - 1 0

Switch S1-4 Sense Reorder Tone:

The TEL-14 can automatically disconnect from the telephone line when it senses reorder (fast busy) tone. If necessary, this capability can be disabled. To enable automatic disconnects resulting from reorder tone, set option switch S1-4 to ON. To disable automatic disconnects resulting from reorder tone, set option switch S1-4 to OFF. The factory default setting is ON, providing an automatic disconnect when the TEL-14 senses reorder tone.

Switch S1-5 Sense Loop Current Interruption:

The TEL-14 can automatically disconnect from the telephone line when it senses the interruption in loop current that happens on most telephone lines shortly after the distant caller disconnects. If necessary, this capability can be disabled. To enable automatic disconnects resulting from an interruption in loop current, set option switch

S1-5 to ON. To disable automatic disconnects resulting from interruption in loop current, set option switch S1-5 to OFF. The factory default setting is ON, providing an automatic disconnect when the TEL-14 senses an interruption in loop current.

Switch S1-6 Immediate Manual Disconnect:

The TEL-14 can immediately disconnect a telephone call when the last station connected to it releases.

Sometimes it is useful to delay disconnecting the telephone line when a station releases it. This allows the same or another station to pick up the line again and avoid losing the caller. The TEL-14 can automatically delay manual disconnects for 15 seconds. To enable immediate manual disconnects, set option switch S1-6 to ON. To delay manual disconnects, set option switch S1-6 to OFF. The factory default setting is ON, providing an immediate manual disconnect.

Switch S1-7 Splash Tones:

Using "Splash Tones" the TEL-14 provides an indication to the caller that the call has been answered and provides an indication to the intercom that a caller is connecting. Depending upon requirements, these tones may be disabled. To enable splash tones, set option switch S1-7 to ON. To disable splash tones, set option switch S1-7 to OFF. The factory default setting is ON, providing splash tones at the start of each call.

Switch S1-8 Guard Time:

In the first few seconds after the TEL-14 answers an incoming call, the telephone system may produce momentary interruptions in the current feeding the TEL-14. These interruptions may not occur in some telephone systems. When set to the Normal position, a guard time of about 5 seconds is in effect to prevent these interruptions from prematurely disconnecting the call. Depending upon how the TEL-14 is used, it may be common to have very short telephone calls lasting less than 5 seconds. If the

Guard Time switch S1-8 is set to Normal, the TEL-14 will not be able to detect the disconnect pulse at the end of these short calls. The Short setting of the

Guard Time switch changes the guard time to about 0.25 seconds. If very short calls will be common and if the telephone system does not produce any momentary interruptions at the start of a call, then the Guard Time switch S1-8 may be set to the Short setting. If the short setting is used and calls sometimes prematurely disconnect within the first few seconds, then the Normal setting must be used. The factory setting is Normal (ON).

Switch S5-1 & S5-2 Eclipse Identification:

This switch will identify the card to a

Matrix Plus II, Matrix Plus 3, or Eclipse Matrix System as a TEL-14. S5-1 and

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S5-2 should always be operated in concert so that either both are ON or both are

OFF. If the TEL-14 is used with a Matrix Plus 3 or Eclipse Matrix System, they should be set to the ON position. If the TEL-14 is used with a Matrix Plus II

System, they should be set to the OFF position. The factory default setting is

ON.

Switch S7-1, S7-2, S7-3 and S7-4 Disconnect tone Selection:

These switches set the frequency of the call progress tones that the TEL-14 will sense as an indication of a disconnected call. Call progress tones are the dial tones or busy tones often heard after the distant caller hangs up. These tones can be used by the

TEL-14 as a means of detecting when a call is complete and must be disconnected. These tones vary in different parts of the world and in different telephone systems. The factory default setting for S7 is for North America. The variety of possible settings is shown in the following table:

FREQUENCY

480+620 Hz

350+440 Hz

400 Hz

425 Hz

440 Hz

EXAMPLE

COUNTRY

North America

North America

Chile, Thailand

Austria, Germany

Czech Republic

CADENCE*

Interrupted

Steady

Interrupted

Interrupted

Interrupted

S7-1 S7-2 S7-3

ON

ON

ON

OFF

OFF

OFF

OFF

ON

OFF

OFF

ON

ON

OFF

OFF

OFF

S7-4

Table 2-1: Disconnect Tone Settings

*Note: The appropriate Tone Sense switches S1-2, S1-3, and S1-4 must be set to ON for 1 Hz cadence, 2 Hz cadence, or steady tones to be sensed as disconnects.

Ring Jumper J6 Ring Voltage Sensitivity:

If the ring voltage from the telephone line is low and the TEL-14 will not answer to it, this jumper can be set to the

60V position. Low ring voltages are often encountered outside of the United

States. The factory default setting is the 90V position, providing sensitivity to the typical 90 VAC ring found in the United States.

Option Switch Settings for Five Typical Modes of Operation

The TEL-14's panel controls and internal option switches can select any one of a large number of modes of operation for the TEL-14. The following paragraphs describe the settings for five of the most common of these modes:

• Intercom-station telephone access

OFF

OFF

OFF

ON

OFF

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2 - 1 1

2 - 1 2

• Self-service dial-in

• Manual call screening

• Intercom-to-intercom

• Party line dial-in

For operating instructions for these modes, see Chapter 1. For configuration options refer to the Eclipse Configuration System Manual.

Intercom Station Telephone Access Mode

In “intercom-station telephone access” mode, a call on a TEL-14 line can be answered by any intercom station with a selector key assigned to a TEL-14 port label. Intercom stations can originate a call by using the "dial phone" mode.

If the call must originate at another station model, then this station must have a key programmed to activate a DTMF sequence. Another way to arrange this is for the operator to have access to a standard telephone set connected with the

TEL-14 line (for further information, see "Manual Call Screening Operation" below). The default settings of the TEL-14 allow “station access” mode.

Self-Service Dial-In Mode

In “self-service dial-in” mode (also referred to as "telephone IFB" mode), the

TEL-14 will answer automatically whenever outside callers dial in. The caller can be automatically connected to a preset party-line, station, or program feed. Using

"direct inward access" the caller can specify paths within the matrix. Auto disconnect will release the line automatically after the caller hangs up.

To set the TEL-14 controls for self-service dial-in mode:

1. Set the "splash tones" option switch (S1-7) to OFF. This will prevent the

TEL-14 splash tones from sounding. The matrix will supply tones to prompt inward dialing.

2. Set the remaining option switches to ON, the factory set position, or as otherwise required.

Manual Call Screening Mode

In “manual call screening” mode, incoming calls can be answered by a "master" operator with physical access to the TEL-14 "hook" button. A standard telephone, wired in series with the TEL-14, is used to initially pick up the call.

When the telephone has been wired in series with the TEL-14, picking it up will not cause the interface to go off-hook, nor will this interfere with a call already in progress.

When the call is complete, the destination station operator can inform the master operator, and the master operator can hang up the TEL-14 using the "hook" button. If the "auto-disconnect" option switches are set, the TEL-14 will release the telephone line automatically when the caller hangs up. The telephone line will not be released if the talk path to the TEL-14 port is deactivated. This prevents a station operator from inadvertently disconnecting an in-bound caller.

The destination station operator can also use the “remote telephone-line release” feature to hang up the phone.

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The operator can also originate outside calls on the standard telephone, and make them available to destinations within the matrix.

To set the TEL-14's controls for manual call screening mode:

1. The "auto disconnect" option switches (S1-2 through S1-5) can be set either

ON or OFF. This will determine whether the operator will be required to manually hang up the line after each call by using the "hook" button. It is recommended, however that the Loop Current Interruption option S1-5 be left in the ON position to avoid instability or feedback during open switching intervals on the telephone line at the end of a call.

2. Set the "immediate manual disconnect" option switch (S1-6) to OFF. This will prevent callers from being accidentally disconnected if they are transferred from one Matrix intercom station to another.

3. Set the "splash tones" option switch (S1-7) to OFF. This will prevent the

TEL-14 splash tones from sounding.

4. Set the remaining option switches to ON, the factory set position, or as otherwise required.

Intercom-to-Intercom Mode

The TEL-14 may be used to connect two remotely located intercom systems through a telephone line. To set up the connection, one TEL-14 must originate a call to the other. Intercom station equipped with a keypad can originate the call by using the station's "dial phone" mode. If the operator of a station not equipped with a keypad must originate the call, either he or she must have a key programmed to activate a DTMF sequence.

After the call is made, the distant TEL-14 goes off-hook and the incoming telephone call becomes available to the telephone keys the TEL-14 port is preset to.

To set the TEL-14's controls for intercom-to-intercom mode:

1. The "auto disconnect" option switches (S1-2 through S1-5) should be at the factory set ON position. This will allow the TEL-14 to disconnect when the call ends.

2. Set the "immediate manual disconnect" option switch (S1-6) to OFF. (The effect is described in the "Operation" section below.)

3. Set the "splash tones" option switch (S1-7) to OFF. This will prevent the

TEL-14 splash tones from sounding.

4. Set the "intercom echo cancel" (S6-2) and "telephone echo cancel" (S6-3) option switches to OFF. This should be done to the TEL-14 on only one of the intercoms.

5. Set the remaining option switches to ON, the factory set position, or as

otherwise required.

In this type of connection, there is a possibility the echo canceller DSPs in the two TEL-14 cards will interfere with each other and cause instability. Note that setting the "intercom echo cancellation" (S6-2) and "telephone echo cancellation" (S6-3) option switches to OFF on one of the TEL-14 cards will improve this condition but result in slightly more sidetone in that card.

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PARTY LINE DIAL-IN MODE

Two TEL-14 lines may be programmed into the same party line. The TEL-14s should be set to "auto answer" and "auto disconnect" to allow people to use telephones or cellular phones to connect to and leave the party line at will. The callers may communicate with each other, as well as anyone on the party line.

To set the TEL-14's controls for party line dial-in mode:

1. The “auto disconnect” option switches (S1-2 through S1-5) should be at the factory set ON position. This will allow the TEL-14 to disconnect when the call ends.

2. Set the “Receive Suppression Disable” option switch (S6-1) to OFF.

3. If using revision 11 Matrix Plus 3 intercom software, set the "Matrix Control" option switch (S6-5) to OFF. This will prevent intercom users from disconnecting people who may be speaking from telephone line to telephone line.

4. Set the remaining option switches to ON, the factory set position, or as otherwise required.

In this type of connection, there is a possibility that excess telephone line noise may interfere with communication on the intercom party line, or that poor telephone connections could cause instability in the two TEL-14 cards. For this reason it is recommended to turn OFF the “receive suppression disable” option switch S6-1 on each TEL-14 line programmed into the party line. This will allow the TEL-14 to automatically quiet the telephone line when there is no incoming voice.

CONFIGURATION

Refer to the Eclipse Configuration System Manual for more information on configuring the TEL-14 telephone interface.

2 - 1 4

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3

MAINTENANCE

INTRODUCTION

This chapter provides a block diagram and a troubleshooting guide for the

TEL-14 two-channel auto-nulling telephone interface. To view the diagram refer to the end of this chapter.

TROUBLESHOOTING

To help isolate any problems you may encounter, a list of possible symptoms and possible solutions is provided. Note that the most common option switch setting is with all switches in the ON position. This is also the factory default setting.

1. No front panel LEDs are lit.

• Press the Auto Gain or Auto Answer buttons.

• Check that the card is properly seated in the interface frame. Remove and reseat it.

• Check that the power cable from the interface frame is securely connected.

• Check mains AC power to the matrix.

2. The TEL-14 will not answer the telephone line. The red Ring/Off Hook

LED does not light when the line is called.

• Check that the telephone line is connected to the TEL-14. As a test, unplug the modular cable from the RJ-11 to DB-9F adaptor and plug it into a standard telephone set. Make sure the telephone set can make calls and rings when a call is received on this line. Plug the modular cable back into the RJ-11 to DB-9F adaptor.

• Set the Ring Jumper J6 to the 60V position if the ring voltage is low.

3. The TEL-14 will not automatically answer the telephone line. The red

Ring/Off Hook LED lights when the line is called.

• Press the Auto Answer button. Make sure the green Auto Answer LED is lit to allow calls to automatically be answered.

• Make sure the Auto Answer Ring Count option switch S1-1 is set to the ON position to answer after the first ring. (This switch should be set to the OFF position to answer after the fourth ring.)

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4. A telephone call to the TEL-14 cannot be answered from a station. The red

Ring/Off Hook LED lights when the line is called.

• Check that the call can be answered by pressing the Hook button while the call is ringing. The Auto Answer LED should turn from red to green when a ringing call is answered.

• Check the Matrix programming to stations which cannot pick up the call.

5. When the Self-Service Dial-In feature of the Matrix intercom is used, additional tones are heard over the incoming call prompts.

• Set the Splash Tones option switch S1-7 to the OFF position to eliminate the tones that the TEL-14 produces at the start of a call.

6. Telephone calls cannot be placed from a station. The green Ring/Off Hook

LED does not light when a call is attempted.

• Check that the telephone line can be seized by pressing the Hook button. The

Auto Answer LED should light green when the line is seized.

• Make sure the Matrix Control option Switch S6-6 is set to the ON position.

• Check the Matrix programming to stations which cannot seize the telephone line to make a call. Refer to the Setup Menu and Interfaces Menu Sections of the Operation Manual.

7. Telephone calls cannot be placed from a station. The green Ring/Off Hook

LED lights when a call is attempted. Dial tone is heard at the station.

• If DTMF dialing will not stop dial tone, press the Auto Gain button to light the yellow Auto Gain Adjustable LED. Increase the send volume just to the point where DTMF dialing will stop dial tone.

8. Telephone calls disconnect when transferring between Matrix stations.

• Set the Immediate Manual Disconnect option switch S1-6 to the OFF position to allow a delay of 15 seconds before disconnecting as a result of station release.

9. Telephone calls disconnect within 2 or 3 seconds after answering.

• Set the Sense Loop Current Interruption option switch S1-5 to the OFF position. This condition indicates that there is below normal DC current on the telephone line.

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10.Excessive echo, background noise, or instability is heard during telephone calls or just at the start of a call.

• The TEL-14 will usually adapt within 5 seconds of the start of a call. Before it has adapted, voices may temporarily sound hollow. This effect is normal, but may be minimized by reducing the send and/or receive volume settings.

• Press the Auto Gain button to light the yellow Auto Gain Adjustable LED.

Decrease the send and/or receive volume controls until acceptable operation is attained.

• If a speaker station is used, make sure the mic gain is set low and reduce the front panel volume level.

• TEL-14 must be made to renull the telephone line whenever it is connected to a different telephone number. Perform the renulling sequence described in

Chapter 1.

• Set the Receive Suppression Disable option switch S6-1 to the OFF position.

This will remove noise coming in from the telephone line.

• Set the Intercom Echo Cancel and/or Telephone Echo Cancel option switches

S6-2 and S6-3 to the OFF position. Normally this is not necessary and it will result in an undesirable reduction of trans-hybrid loss. These switches should only be set to the OFF position if instability results in an TEL-14 to TEL-14 connection between two intercoms. Never do this to both TEL-14 lines in a connection between two intercoms.

• Set the HDX Disable option switch S6-6 to the OFF position. This is a drastic measure which will cure instability on poor telephone lines, but it will do this at the expense of full-duplex conversation. In this mode, conversation will be half-duplex unless the TEL-14 automatically detects that full-duplex conversation is possible.

11.Sound on the telephone line causes the line to disconnect. The TEL-14 incorporates a precise call progress tone detector, so it is unlikely to sense speech.

• If a steady sound seems to be causing the disconnect, set the Sense Dial Tone option switch S1-2 to the OFF position.

• If interrupted sounds seem to be causing the disconnect, set the Sense Busy

Tone and/or Sense Reorder Tone option switches S1-3 and S1-4 to the OFF position.

Refer to the following figures located at the end of this chapter:

1. Block Diagram - TEL-14 Interface

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3 - 4

BLOCK DIAGRAM

Audio

From

Intercom

Contacts

Telephone

Set

CO

POTS

Line A

Line A

Option

Switches

Line B

Option

Switches

CO

POTS

Line B

Telephone

Set

Contacts

Line A

DSP

Audio To

Intercom

Telephone Splash

Tone Generator

Ring

Detect

Nulling Tone

Generator

Line A

Seize,

Hold,

Disconnect

Hybrid

To Line A DSP / Tone

Generators & Detectors

Line A Microprocessor I/O

Level

Detect

Level & Call

Progress

Tone Detect

Send Level

Intercom

Splash

Tone

Generator

Ring

Detect

Test

Interface

EEPROM

Microprocessor

Optical

Isolation

Line A

Front

Panel

LEDs,

Switches,

Volume

Controls

A Intercom

B

Control

Line B

Front

Panel

LEDs,

Switches,

Volume

Controls

Line B

Seize,

Hold,

Disconnect

Line B Microprocessor I/O

To Line B DSP / Tone

Generators &

Detectors

Hybrid

Intercom

Splash

Tone

Generator

Level

Detect

Send Level

Nulling Tone

Generator

Telephone Splash

Tone Generator

Level & Call

Progress

Tone Detect

Audio

From

Intercom

Line B

DSP

Audio To

Intercom

Figure 3-4: Block Diagram of TEL-14 Telephone Interface

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4

SPECIFICATIONS

AUDIO

Frequency Response

Send Gain Control Range

Send Gain (@ 0 dB setting)

Receive Gain Control Range

Receive Gain (@ 0 dB setting)

Trans-Hybrid Loss

300 Hz - 3500 Hz

± 12 dB

-12 dBv on intercom line produces -9 dBm on telephone line

± 12 dB

-27 dBm on telephone line produces -12 dBv on intercom line

> 40 dB, typical

RING DETECT SENSITIVITY

The TEL-14 will operate with most international telephone ring signal standards.

TELEPHONE DISCONNECT

Dial Tone*

Busy Tone*

Reorder Tone*

Loop Current Interruption

* or as set according to Table I3-3

350 Hz + 440 Hz, continuous

480 Hz + 620 Hz, 0.5 sec on / 0.5 sec off

480 Hz + 620 Hz, 0.25 sec on / 0.25 sec off

> 5 mS

TELEPHONE LINE ISOLATION

Dielectric Strength

Resistance

1500 VAC

>10 Meg ohms between each telephone line and the Matrix Plus Interface Frame.

POWER SUPPLY

Supplied by the matrix interface module frame's power supply

Voltage Required

Current Required

Between ±8 and ±12 Volts DC Unregulated

370 milliamps (positive supply, maximum)

130 milliamps (negative supply, maximum)

CONNECTORS

RJ-45 "To Matrix" Connector

DB-9M Connector

2 for Intercom connection

2 for Telephone Line, Telephone Set, and Relay

Contact connections (RJ-11 adapter supplied)

RELAY CONTACTS

Type

Voltage

Current

Dry, Normally Open when TEL-14 is

On-Hook

24 Volts AC

2 Amps Maximum

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OPERATING ENVIRONMENT

Temperature

PACKAGE DIMENSIONS

Frame Slot Usage

Height

Width

Depth

Weight

Between 0 and 70× C (32-150× F)

1 slot of Matrix Plus Interface Frame

5 1/16" (129 mm)

1 3/8" (35 mm)

9 5/32" (233 mm)

0.78 lbs (0.32 kg)

4 - 2

Notice About Specifications

While Vitec Group Communications makes every attempt to maintain the accuracy of the information contained in its product manuals, that information is subject to change without notice. Performance specifications included in this manual are design-center specifications and are included for customer guidance and to facilitate system installation. Actual operating performance may vary.

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LIMITED WARRANTY

Return Material

Authorization (RMA) numbers are required for all returns.

Both warranty and non-warranty repairs are available.

Vitec Group Communications (VGC) warrants that at the time of purchase, the equipment supplied complies with any specification in the order confirmation when used under normal conditions, and is free from defects in workmanship and materials during the warranty period.

During the warranty period VGC, or any service company authorized by VGC, will in a commercially reasonable time remedy defects in materials, design, and workmanship free of charge by repairing, or should VGC in its discretion deem it necessary, replacing the product in accordance with this limited warranty. In no event will VGC be responsible for incidental, consequential, or special loss or damage, however caused.

WARRANTY PERIOD

The product may consist of several parts, each covered by a different warranty period. The warranty periods are:

• Cables, accessories, components, and consumable items have a limited warranty of 90 days.

• Headsets, handsets, microphones, and spare parts have a limited warranty of one year.

• UHF wireless IFB products have a limited warranty of one year.

• UHF wireless intercom systems have a limited warranty of three years.

• All other Clear-Com and Drake brand systems and products, including beltpacks, have a limited warranty of two years.

The warranty starts at the time of the product’s original purchase. The warranty start date for contracts which include installation and commissioning will commence from the earlier of date of the Site Acceptance Test or three months from purchase.

TECHNICAL SUPPORT

To ensure complete and timely support to its customers, VGC’s User Support

Center is staffed by qualified technical personnel. Telephone and email technical support is offered worldwide by the User Support Center.

The User Support Center is available to VGC’s customers during the full course of their warranty period.

Instructions for reaching VGC’s User Support Centers are given below.

Telephone for Europe, Middle East and Africa: +49 40 6688 4040 or +44 1223

815000

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Telephone for the Americas and Asia: +1 510 337 6600

Email: [email protected]

Once the standard warranty period has expired, the User Support Center will continue to provide telephone support if you have purchased an Extended

Warranty.

For latest contact information please refer to the Service and Support section at www.clearcom.com.

WARRANTY REPAIRS AND RETURNS

Before returning equipment for repair, contact a User Support Center to obtain a

Return Material Authorization (RMA). VGC representatives will give you instructions and addresses for returning your equipment. You must ship the equipment at your expense, and the support center will return the equipment at

VGC’s expense.

For out-of-box failures, use the following contact information:

Europe, Middle East and Africa

Tel: +44 1223 815000 Email: [email protected]

North America, Canada, Mexico, Caribbean & US Military

Tel: +1 510 337 6600 Email: [email protected]

Asia Pacific & South America

Tel: +1 510 337 6600 Email: [email protected]

VGC has the right to inspect the equipment and/or installation or relevant packaging.

For latest contact information please refer to the Service and Support section at www.clearcom.com.

NON-WARRANTY REPAIRS AND RETURNS

For items not under warranty, you must obtain an RMA by contacting the User

Support Center. VGC representatives will give you instructions and addresses for returning your equipment.

You must pay all charges to have the equipment shipped to the support center and returned to you, in addition to the costs of the repair.

EXTENDED WARRANTY

You can purchase an extended warranty at the time of purchase or at any time during the first two years of ownership of the product. The purchase of an extended warranty extends to five years the warranty of any product offered with a standard two-year warranty. The total warranty period will not extend beyond five years.

W A R R A N T Y

Note: VGC does not offer warranty extensions on UHF wireless intercom systems, or on any product with a 1-year or 90-day warranty.

LIABILITY

THE FOREGOING WARRANTY IS VGC'S SOLE AND EXCLUSIVE

WARRANTY. THE IMPLIED WARRANTY OF MERCHANTABILITY

AND FITNESS FOR A PARTICULAR PURPOSE AND ANY OTHER

REQUIRED IMPLIED WARRANTY SHALL EXPIRE AT THE END OF

THE WARRANTY PERIOD. THERE ARE NO OTHER WARRANTIES

(INCLUDING WITHOUT LIMITATION WARRANTIES FOR

CONSUMABLES AND OTHER SUPPLIES) OF ANY NATURE

WHATSOEVER, WHETHER ARISING IN CONTRACT, TORT,

NEGLIGENCE OF ANY DEGREE, STRICT LIABILITY OR OTHERWISE,

WITH RESPECT TO THE PRODUCTS OR ANY PART THEREOF

DELIVERED HEREUNDER, OR FOR ANY DAMAGES AND/OR LOSSES

(INCLUDING LOSS OF USE, REVENUE, AND/OR PROFITS). SOME

STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF

INCIDENTAL OR CONSEQUENTIAL DAMAGES OR THE

LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS, SO

THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY

EVENT, TO THE MAXIMUM EXTENT PERMITTED UNDER

APPLICABLE LAW, VGC'S LIABILITY TO CUSTOMER HEREUNDER

SHALL NOT UNDER ANY CIRCUMSTANCES EXCEED THE COST OF

REPAIRING OR REPLACING ANY PART(S) FOUND TO BE

DEFECTIVE WITHIN THE WARRANTY PERIOD AS AFORESAID.

This warranty does not cover any damage to a product resulting from cause other than part defect and malfunction. The VGC warranty does not cover any defect, malfunction, or failure caused beyond the control of VGC, including unreasonable or negligent operation, abuse, accident, failure to follow instructions in the manual, defective or improperly associated equipment, attempts at modification and repair not approved by VGC, and shipping damage. Products with their serial numbers removed or defaced are not covered by this warranty.

This warranty does not include defects arising from installation (when not performed by VGC), lightning, power outages and fluctuations, air conditioning failure, improper integration with non-approved components, defects or failures of customer furnished components resulting in damage to VGC provided product.

This limited warranty is not transferable and cannot be enforced by anyone other than the original consumer purchaser.

This warranty gives you specific legal rights and you may have other rights which vary from country to country.

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