Cisco 7900 Series IP phone User Guide

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Cisco 7900 SeriesTelephone

Rollins College User Guide

Cisco

7900

Series

Telephones

Rollins College

User

Guide

Page 1 of 11

Cisco 7900 SeriesTelephone

Rollins College User Guide

Table of Contents

1. PHONE LAYOUT .................................................................................................................................................... 3

2. INTERNAL / EXTERNAL CALLING

2.1 INTERNAL CALLING .......................................................................................................................................... 3

2.2 EXTERNAL CALLING ......................................................................................................................................... 3

3. BASIC FEATURES

3.1 PLACING A CALL .................................................................................................................................................. 4

3.2 ANSWERING A CALL .......................................................................................................................................... 4

3.3 ENDING A CALL .................................................................................................................................................... 4

3.4 ADJUSTING HEIGHT OF FOOTSTAND .......................................................................................................... 4

4. AUDIO / LCD SETTINGS

4.1 CHANGING A RINGER TYPE ............................................................................................................................ 4

4.2 ADJUSTING THE RINGER VOLUME ............................................................................................................... 4

4.4 CHANGING THE LCD CONTRAST ................................................................................................................... 4

4.5 MUTE ..................................................................................................................................................................... 4

5/6. SOFT FEATURES

5.1 TRANSFER A CALL ................................................................................................................................................ 4

5.2 FORWARD INCOMING CALLS ......................................................................................................................... 5

5.3 HOLD A CALL ...................................................................................................................................................... 5

5.4 CONFERENCE CALLS ........................................................................................................................................ 5

5.5 LAST NUMBER REDIAL ..................................................................................................................................... 5

5.6 MANAGE CALL WAITING .................................................................................................................................. 5

5.7 CALL HISTORY .................................................................................................................................................... 6

5.8 CONFIGURING SPEED DIAL BUTTONS........................................................................................................... .6

5.9 ACCESSING ONLINE HELP …………………………………………………………………………………..6

6.0 CALL PARK …………………………………………………………………………..………………………6

6.1 CALL PICKGROUP ……………………………………………………………………………………………6

7. ACCESSING VOICEMAIL (Cisco UNITY)

7.1 ACCESSING VOICEMAIL ................................................................................................................................... 7

7.2 SETTING UP YOUR MAILBOX ......................................................................................................................... 7

7.3 USING YOUR MAILBOX ..................................................................................................................................... 8

Using Personal Directory on Your Phone ………….…………………………………………………10

Using Your Personal Address Book on the Web …………………………………………………….11

9. Configuring Fast Dials on the Web ……………………………………………………………..………11

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Cisco IP Phone 7900 Series

1. PHONE LAYOUT

1 Handset with indicator light

Cisco 7900 SeriesTelephone

Rollins College User Guide

? button

Displays help on your LCD screen for a phone button or function

Settings button

Provides access to phone settings such as contrast and ring sound, network configuration, and status information

Speaker button

Toggles the speaker on or off.

Mute button

Toggles the mute on or off.

Headset button

Toggles the headset on or off.

Volume button Increases or decreases volume for the handset, headset, or speakerphone (depending upon which is currently active). Also controls the ringer volume (if the handset is in its cradle), and the LCD screen contrast.

Functions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and can be set to remain lit when you receive a voice message.

LCD screen

Displays features such as the time, date, your phone number, caller ID, line/call status and soft key tabs.

Cisco IP Phone model type

Indicates your Cisco IP Phone model.

Line or speed dial button

Opens a new line or speed dials the number on the LCD screen. Phones in the Cisco IP Phone 7961 series have six line or speed-dial buttons and phones in the 7941 series have two

Foot stand adjustment

Allows you to adjust the angle of the phone base.

Directories button

Provides access to call histories and directories

Services button

Provides access to any available phone services

Messages button

Provides access to a message system, if available

Navigation button

Enables you to scroll through text and select features displayed on the LCD screen

Keypad Works exactly like the keypad on a traditional telephone.

Soft keys

Enable you to engage any of the functions displayed on the corresponding LCD screen tabs. Soft keys point to feature options displayed along the bottom of your LCD screen. Soft keys change depending on the status of your phone. For example, you can see one set of soft key options when you pick up the handset, and another set when the phone is not in use

2. INTERNAL / EXTERNAL CALLING

2.1 INTERNAL CALLING

 Dial the 4-digit extension number

2.2 EXTERNAL CALLING

 Local: Dial 8 + Area Code + Number

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 Long Distance: Dial 8 + 1 + Area Code + Number

 911 Calls: Dial 911 or 9 + 911.

 International Calls: 8 + Country Code + Number

3. BASIC FEATURES

Cisco 7900 SeriesTelephone

Rollins College User Guide

3.1 PLACING A CALL

There are six options for placing a call:

Lift the Handset and dial the number. OR

Press a Line button and dial the number. OR

Press the Speaker button and dial the number. OR

Press the Headset button and dial the number. OR

Press the NewCall soft key and dial the number. OR

Press the SpeedDial button and the number you have

4.2 ADJUSTING THE RINGER VOLUME

 While the phone is not on a call, press the Up or Down

Volume keys to hear a sample ring.

 As the ring plays, press the Up or Down Volume keys to adjust volume to the desired level.

 To save the ring volume setting, press the Settings button and then press the Save soft key.

4.3 ADJUSTING THE HANDSET, SPEAKERPHONE AND

HEADSET VOLUME

 During a call, press the Volume bar to increase or decrease the volume of your Handset, Speakerphone or

Headset.

 To save the volume setting, press the Settings button and then press the Save soft key. preprogrammed will automatically dial.

3.2 ANSWERING A CALL

There are four options for answering a call:

Lift the Handset. OR

Press the Answer soft key. OR

Press the Speaker button. OR

Press the Headset button.

Note: The volume setting will only be changed for the option being used.

4.4 CHANGING THE LCD CONTRAST

 Press the Settings button.

3.3 ENDING A CALL

There are three options for ending a call:

Hang up the Handset. OR

Press the EndCall soft key. OR

Press the Speaker button.

3.4 ADJUSTING HEIGHT OF FOOTSTAND

 Firmly press in the footstand adjustment knob on the right-hand side of the phone.

 With the button depressed, adjust the footstand to the desired height.

 Release the footstand adjustment knob.

4. AUDIO / LCD SETTINGS

4.1 CHANGING A RINGER TYPE

 Press the Settings button.

 Use the scroll bar to highlight Contrast in the Settings menu.

 Press the Select soft key to select the Contrast option.

 Press the scroll bar to set LCD contrast.

 Press the OK soft key to accept the changes.

 Press the Save soft key to save the new contrast setting and exit the Settings menu.

Note: The ringer type, ringer volume and LCD contrast changes will be held in the system memory. These changes will be lost, however, if there is a power outage. In this case, simply follow the above steps and make sure you save your changes.

4.5 MUTE

 Press the Mute button.

 To disengage mute, press Mute again.

 Use the scroll bar to highlight Ring Type in the Settings menu.

 Press the Select soft key to display a list of Ring Types.

Note: If you are using mute along with the speakerphone, lifting the handset will disengage mute.

 Press the scroll bar to highlight one of the available Ring

Types.

 Press the Play soft key to hear a Ring Type.

 Press Select and then press the OK soft key to choose the Ring

Type.

 Press the Save soft key to save your selection and exit to return to the main menu.

5. SOFT FEATURES

5.1 TRANSFER A CALL

To transfer a selected call to another number, use one of the following methods:

Blind Transfer – Immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom you are transferring the call).

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Consult Transfer – redirects the call after first allowing you to speak to the transfer recipient.

To transfer a call, use the following method:

 During a call, press the Transfer soft key. The call is placed on hold.

 Dial the number to which you want to transfer the call.

 To make a blind transfer:

 Hang up the handset or press the Blind Xfr soft key after you hear line ringing.

 To make a consult transfer:

 Wait for the call to be answered. Speak to the transfer recipient. Then press the Trnsfer button or hand up the handset.

 To Cancel your consult call-transfer attempt:

 Press the EndCall soft key.

 To reconnect to the original caller:

 Press the Resume soft key.

Note: To get the caller back, simply hit the Line button again.

5.2 FORWARD INCOMING CALLS

This feature allows calls to your primary extension to be redirected to another extension number (i.e. another phone or to voicemail.

You can forward incoming calls to an IP phone or a non-IP phone.

To forward incoming calls:

 Press the CfwdAll soft key.

 Dial extension number to where you want your calls directed.

To cancel forward:

 Press CfwdAll soft key.

To forward your calls to your voicemail:

 Press CfwdAll soft key.

Cisco 7900 SeriesTelephone

Rollins College User Guide

If multiple calls on multiple lines are on hold, press the line button for the line that you want to pick up. The active call on the other line is automatically put on hold.

5.4 CONFERENCE CALLS

This feature allows three people to simultaneously communicate via the same line. While on an active call (either incoming or outgoing):

A standard conference call involves three parties.

To place a three-party conference call, use the following method:

 During a call, press the more soft key and then the Confrn soft key to open a new line and put the first party on hold.

 Dial the number of the party to be added to the conference call.

 When the call connects, press Confrn soft key again to add the new party to the existing call with the first party.

 Repeat the first three steps to add more callers.

End a Conference Call:

To end the conference call, use one of the following methods:

 Hand up the handset.

 Press the EndCall soft key.

Alternate Methods to End a Conference Call

Call initiators may use one of the following methods (functions vary according to your system configuration):

 To end the conference and remain connected to the most recent call, press Confrn soft key. The older call is placed on hold.

 To disconnect from the conference, hang up the handset. The other parties remain on the conference call.

 Press Button

To cancel forward:

 Press CfwdAll soft key.

5.3 HOLD A CALL

 During an active call, press the Hold soft key.

 To return to the call, press the Resume soft key.

If multiple calls are on hold, use the desired call before you press Resume.

button to select the

Note:

Once the conference call initiator disconnects, no new conferees can be added.

Keep in mind that when you place a call on hold a beeping tone is generated every few seconds. To avoid disrupting the other callers, consider muting the call instead.

To abandon the addition of a conferee, press the Line button

5.5 LAST NUMBER REDIAL

To redial the most recently dialed number, use one of the following methods:

 Lift the Handset and press the Redial soft key.

 Press the Redial soft key to dial using the speakerphone.

Note: You can also press the Redial soft key to place the call via

Speakerphone.

5.6 MANAGE CALL WAITING

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Cisco 7900 SeriesTelephone

Rollins College User Guide

 Press EXIT to end the Help mode If you are on the call when a second call comes in, you hear a call waiting tone or see a flashing indicator light on the handset rest, depending on the configuration of your phone.

To answer the new call on the same line, use the following method:

6.0 CALL PARK – 9200 – 9299

Allows you to transfer an active call to a directed call park number and store it there. Allows you to retrieve a parked call from any

 Use the button to select the call.

 Press the Answer soft key to answer the call. The call on the other line is automatically put on hold.

To return to the original call, use the following method:

 Use the button to reselect the call.

 Press the Resume soft key to reconnect to the call.

5.7 CALL HISTORY

Call History gives you a list of missed calls, received calls or placed calls at your phone.

 Press the Directories button to display the Directory menu.

 Use the Navigation button scroll bar to highlight the desired call history option: Missed Calls, Received Calls, or

Placed Calls.

 Press the Select soft key to display the desired call history.

Cisco IP phone in your network by dialing the retrieval prefix and directed call park number. Directed Call Park works with the Busy

Lamp Field feature (if available) to indicate whether the line associated with the directed call park number is in use or idle.

To Park a call, use the following method:

While on a call:

 Press the more soft key screen button and press Call Park soft key button.

 The window screen will display a 4-digit retrieval number For example: Call Parked on 9200

 Hang up the phone.

 Go to another Cisco IP phone; lift the handset and dial 9200.

 You back with the caller.

6.1 CALL PICKUP

Allows you to redirect a call that is ringing on another phone to your own phone, so you can answer the call. Call Pickup can be useful if you share call-handling tasks with coworkers. Call Pickup features include Pickup, GPickup, and OPickup:

 Pickup allows you to answer a call that is ringing on another phone within your “group” (a collection of extensions that your system administrator defines).

 GPickup allows you to answer a call ringing on a phone in another group.

 OPickup allows you to answer a call ringing on a phone in another group that is associated with your group.

Note: Please get with your system administrator to program this feature.

 To speed dial a number, use the Navigation button scroll bar to highlight the desired number and press the Dial soft key.

(If you decide not to make the call, press the Exit soft key twice to exit the Directories menu.)

Note: If you have other people’s extension numbers appearing on your phone, the missed call log will tell you all calls missed on those lines, too, not just your primary extension.

5.8 CONFIGURING SPEED DIAL BUTTONS

Option is available to your IP phone.

 Please contact your telephone administrator.

5.9

ACCESSING ONLINE HELP

There are three options for accessing online help

 Press the ? button and then press any key to display help for that key OR

 Press the ? twice quickly to display help about the selected feature OR

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Cisco 7900 SeriesTelephone

Rollins College User Guide

7. ACCESSING VOICEMAIL (Cisco Unity)

7.1 ACCESSING VOICEMAIL

The red light on your telephone handset lights up when you have a new voicemail message. At the bottom of your telephone display, you will see the number of new messages you have received.



To access the voicemail system; press the Messages button or dial (2222).



For external access to the voicemail system, dial your personal DID (private) number.

7.2 SETTING UP YOUR MAILBOX

Use These Keys Anytime During any Changes

* = Cancel or back up

# = Skip or move ahead

Logging on to Cisco Unity the first time:



Dial (2222) or press the Messages button.



I f you dialed from someone else’s phone, press * when Cisco Unity answers.



Enter your ID# (same as extension #), if required, then press #.



Enter the default password (1 5 9 3 5 7 #)

To Set/Change Your Password:



Dial (2222) or press the Messages



Press 4 >3 >1.

button and log on.



Enter your new password (# digits) and press #.



Enter the new password again to confirm it and press #.

To Record Your Name:



Dial (2222) or press the Messages



Press 4 >3 >2. button and log on.



At the tone, record your name, or press * to keep the current recording.

To Set/Change Your Directory Listing Status:



Dial (2222) or press the Messages



Press 4 > 3 > 3.

button and log on.



Press 1 to set/change your listing status, or press # to keep your current listing status.

Use These Keys as You Record

8 = Pause or resume

# = End recording

To Record Your Greeting: (There are two types of greetings: Primary and Alternate)



Dial (2222) or press the Messages



Press 4 > 1 > 1. button and log on.



After Cisco Unity plays your current greeting, press 1 to rerecord it, or press 3 to record a

different greeting.

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Cisco 7900 SeriesTelephones

Rollins College User Guide

To Enable or Disable a Greeting: (You can enable or disable only your alternate greeting.)



Dial (2222) or press the Messages



Press 4 >1 >1. button and log on.



After Cisco Unity plays your current greeting, press 2 to enable or disable your alternate

greeting.

NOTE: When your alternate greeting is enabled, it overrides all other greetings.

7.3 USING YOUR MAILBOX

To Check Messages:



Dial (2222) or press the Messages button and log on.

 Press 1 to hear new messages, or press 3 to review old messages.

 Use the following keys to manage your messages and to control playback.

Use These Keys While Listening to a Message

1 = Restart Message

To Send a Voice Message:



Dial (2222) or press the Messages

2 = Save

3 = Delete

5 = Change Volume on.



Press 2.

 Follow the Cisco Unity instructions to address the

7 = Rewind, Small button and log

8 = Pause or Resume

9 = Fast-forward to end

Use These Keys After Listening to a Message

message.

 Press # to record the message, or press 1 to add another name or list.

 Press # to send the message, or press 1 for message options.

Message Options

1 = Change addressing

1 = Replay Message

2 = Change recording

2 = Save

3 = Set special delivery

3 = Delete

4 = Review message

4 = Reply

5 = Forward Message

6 = Save as Unheard

7 = Rewind, Small

9 = Play Message Summary

To Reply to a Message:



After listening to the message, press 4.



Record your reply.



Press # to send the reply, or press 1 for message options.

NOTE: Message Options are the same as above.



Follow the Cisco Unity instructions to handle the original message.

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Cisco 7900 SeriesTelephones

Rollins College User Guide

To Forward a Message:



After listening to the message, press 5.



Follow the Cisco Unity instructions to address the forwarded message.



Press # to forward the message as is, or press 2 to record an introduction, or press 3 for message options.

NOTE: Message Options are the same as above.



Follow the Cisco Unity instructions to handle the original message.

To Change Your Recorded Name:



Dial (2222) or press the Messages button and log on.



Press 4>3>2



At the tone, record your name, or press * to keep the current recording.

NOTE: Press 8 to pause or resume. Press # to end recording

To Change Your Password



Dial (2222) or press the Messages button and log on.



Press 4>3>1



Enter a new password and press #



Enter the new password again to confirm it and press #

To Change Your Directory Listing Status:



Dial (2222) or press the Messages button and log on.



Press 4>3>3



Press 1 to change your listing status, or press # to keep your current listing status.

To Transfer a Caller Directly Into Voicemail:

While on the call:

 Press the Transfer soft key.

 Press * on the dial pad.

 Enter the mailbox # (same as extension #).

 Press the Transfer soft key again

NOTES

___________________________________________________

___

Using Personal Directory on Your

Phone

The Personal Directory feature set contains your Personal

Address Book (PAB) and Fast Dials.

If you want to...

Access Personal Directory (for PAB and Fast Dial codes)

1. Choose > Personal Directory (exact name can vary).

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Cisco 7900 SeriesTelephones

Rollins College User Guide

2. Enter your Cisco Unified Communications Manager user ID and PIN, then press Submit.

Search for a PAB Entry:

1. Access Personal Directory, then choose Personal Address

Book.

2. Enter search criteria and press Submit.

3. You can choose Previous or Next to move through listings.

4. Highlight the PAB listing that you want and press Select.

Dial from a PAB entry:

1. Search for a listing.

2. Highlight the listing and press Select.

3. Press Dial. (You may need to press the more softkey to see

Dial.)

4. Enter the participant’s phone number.

5. Highlight the number that you want to dial and press OK.

6. Press OK again to dial the number.

Delete a PAB entry :

1. Search for a listing.

2. Highlight the listing and press Select.

3. Press Delete.

4. Choose OK to confirm the deletion.

Edit a PAB entry :

1. Search for a listing.

2. Highlight the listing and press Edit to modify a name or email address.

3. If necessary, choose Phones to modify a phone number.

4. Press Update.

Add a new PAB entry :

1. Access Personal Directory, then choose Personal Address

Book.

2. Access the Search page by choosing Submit. (You do not need to input search information first.)

3. Press New.

4. Use your phone keypad to enter a name and e-mail information.

5. Choose Phones and use the keypad to enter phone numbers.

Be sure to include any necessary access codes such as a 9 or 1.

6. Choose Submit to add the entry to the database.

Assign a Fast Dial code to a PAB entry:

1. Search for a PAB entry.

2. Highlight the listing and press Select.

3. Press Fast Dial.

4. Highlight the number that you want to dial and press Select.

5. Highlight the Fast Dial code that you want to assign to the number and press Select.

Add a new Fast Dial code (not using a PAB entry):

1. Press the Directories button > Personal Directory >

Personal Fast Dials..

2. Highlight a Fast Dial code that is unassigned and press Select.

3. Press Assign.

5. Enter a phone number. Make sure you dial 9 + the number

6. Press Update.

Search for Fast Dial codes:

1. Choose > Personal Directory > Personal Fast Dials.

2. You can choose Previous or Next to move through listings.

3. Highlight the listing that you want and press Select.

Place a call using a Fast Dial code:

1. Search for a Fast Dial code.

2. Highlight the listing you want and press Select.

3. Press Dial.

4. Choose OK to complete the action.

Delete a Fast Dial code:

1. Search for a Fast Dial code.

2. Highlight the listing you want and press Select.

3. Press Remove.

Log out of Personal Directory:

1. Choose > Personal Directory (exact name can vary).

2. Choose Logout.

Tips

• Your system administrator can provide you with the user ID and PIN that you need to log in to

Personal Directory.

• Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information.

• Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

Using Your Personal Address Book on the Web

***available beginning on 8/3

This section describes how to use your PAB from your User

Options web pages.

 Go to your browser and type: http://support.rollins.edu/phone

 Enter Your User Name/ID: example; jsmith

 Enter Your password: last six digits of your Rnumber

If you want to...

Add a new PAB entry :

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Cisco 7900 SeriesTelephones

Rollins College User Guide

1. Choose User Options > Personal Address Book.

2. Click Add New.

3. Enter information for the entry.

4. Click Save.

Search for a PAB entry :

1. Choose User Options > Personal Address Book.

2. Specify search information and click Find.

Edit a PAB entry

1. Search for a PAB entry.

2. Click a name or nickname.

3. Edit the entry as needed and click Save.

Delete a PAB entry :

1. Search for a PAB entry.

2. Select one or more entries.

3. Click Delete Selected.

Configuring Fast Dials on the Web

***available beginning on 8/3

This section describes how to assign Fast Dials from your User

Options web pages.

Tips

• You can create up to 500 Fast Dial and PAB entries.

• You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled

“raw” in the User Options web pages and do not display a configurable text label.

 Go to your browser and type: http://support.rollins.edu/phone

 Enter Your User Name/ID: example; jsmith

 Enter Your password: last six digits of your Rnumber

If you want to...

Assign a Fast Dial code to a PAB entry

1. Create a PAB entry.

2. Choose User Options > Fast Dials.

3. Click Add New.

4. Use the Search Options area to find the appropriate PAB entry.

5. Click a phone number in the Search Results area.

6. Change the Fast Dial code, if desired.

7. Click Save.

Assign a Fast Dial code to a phone number (without using a

PAB entry)

1. Choose User Options > Fast Dials.

2. Click Add New.

3. Change the Fast Dial code, if desired.

4. Enter a phone number.

5. Click Save.

Search for a Fast Dial entry

1. Choose User Options > Fast Dials.

2. Specify search information and click Find.

Edit a Fast Dial phone number

1. Choose User Options > Fast Dials.

2. Search for the Fast Dial entry that you want to edit.

3. Click on a component of the entry.

4. Change the phone number.

5. Click Save.

Delete a Fast Dial entry

1. Search for a Fast Dial.

2. Select one or more entries.

3. Click Delete Selected

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