Zebra MZ320 User guide

In tro du ct n io

Introduction MZ Series Overview

Thank you for choosing one of our Zebra

MZ™Series Mobile Printers. These rugged printers will become productive and efficient additions to your workplace thanks to their innovative design. Because they are made by Zebra Technologies you can be assured of world-class support for all of your bar code printers, software, and supplies.

(MZ 220 Illustrated)

MZ 220

Media width:

2.0 in. (50.8 mm)

L: 5.34 in. [135.6 mm]

W: 3.18 in. [80.7 mm]

H:2.47 in. [62.7 mm]*

*w/ belt clip

Media width:

3.0 in. (76.2 mm

MZ 320

L: 5.34 in. [135.6 mm]

W: 4.11 in.[104.4 mm]

H: 2.47 in. [62.7 mm]*

*w/ belt clip

QSG-MZS-007 Rev. A

This document provides an easy reference for operating and maintaining the MZ Series of Mobile Printers.

Complete and current documentation for each model printer is provided by the MZ Series User Guide available on the

Internet at: www.zebra.com/manuals .

Always refer to the Important Safety Information data sheet shipped with each printer and the Technical

Bulletin shipped with each battery pack. These documents detail procedures to ensure maximum reliability and safety while using this printer.

1. Feed Switch

2. Media Status Light

3. USB Port

4. Battery Charging Receptacle

5. Media/Black Bar Sensor

6. Media Cover

7. Platen

8. Printhead

9. Latch Release Button

10. Communications Status Indicator

11. IR window

12. Charge Status Indicator

13. Power Switch

14. Power Indicator

15. Belt Clip

16. Battery Door Latch

17. Battery Compartment Cover

18. Battery Pack

19. External Charge Contacts

© ZIH Corp 2008

1

Ge tti ng S ta rte d

Installing the Battery

Batteries are shipped uncharged. Remove any protective packaging from a new battery pack, install it in the printer and charge completely prior to initial use.

1. Use a coin to rotate the Battery

Compartment lock 1 /

4 turn as shown.

2. Remove the Battery

Compartment Cover

Battery Pack

Note location of label

3. Plug the Battery

Pack connector into the Printer.

4. Re-install the Battery Compartment Cover and rotate the lock back 1 /

4 in place .

turn to lock it

Ensure battery leads are not pinched prior to replacing battery cover.

Removing the Battery

Allow old battery pack to drop out of the printer

1. Use a coin to rotate the Battery

Compartment lock 1 /

4 turn as shown.

2. Remove the Battery

Compartment Cover

Battery Pack Connector

Squeeze lock to release.

Always release the locking barb before unplugging the battery connector. Do not attempt to remove the connector by force, or by using pliers, etc. as this could cause damage to the printer’s CPU assembly.

2

Ge tti ng S ta rte d

Charging the Battery

The printer may be used while charging the battery. However, prolonged use of the printer while charging will greatly increase charge times.

Preparing the Charger Power Supply

Mains Adapter

Shipping Ring

Remove and discard

Remove the power supply from its box. Remove and discard the shipping ring from the mains receptacle cavity.

Verify that the mains adapter shipped with your Printer is the correct one for your region.

Install the mains adapter into the Power Supply by hooking the top edge into the mains receptacle cavity, and rotating it until it snaps into place.

Using the Charger Power Supply

MZ Series Charger Power Supply p/n AT17947-2

110-240 VAC 50-60 Hz 0.6A Input;

12 VDC 1.25 A output

Plug into appropriate AC receptacle.

3

Ge tti ng S ta rte d

Loading Media

Press Latch

Button

Media Cover

Opens

Open the Media Cover

Media Roll

Note direction media pulls off the roll.

Load the Media Roll

Pull a short length of

Media out of the Printer

Close the Cover

Close Media

Cover

4

Ge tti ng S ta rte d

Connecting the Printer

Connect With a Cable

Refer to the Label Vista™ application on the Internet at www.zebra.com/software for help on setting up the Printer.

If you are connecting to a PC you may need to install the Zebra Universal Driver available on the Internet at: www.zebra.com/drivers .

Terminal

Connect by Radio

Refer to the Wireless Quick Start Guide on the Internet at www.zebra.com/manuals for help on setting up your wireless printer.

Terminal with wireless communications ability

C onneCting to a

t erminal

C onneCting to a

Communications

Cable to Terminal

USB Port

USB Communications

Cable to Computer

USB Port

MZ Series

Printer with wireless option

5

Us in g t he

Pri nt er

Printer Controls

Power Button

Press until Power Light turns on, then release. Press again to turn unit off

Charge Light (Green/Amber)

Green indicates the battery fully charged. Amber indicates the battery is less than 90% charged.

Power Light (Green)

Indicates power status and battery condition. A steadily lit indicator means the battery has more than a 30% charge remaining. A blinking indicator means the battery has less than a 30% charge remaining.

Feed Button

Press to advance the media.

Release to stop.

Media Status Light (Amber)

When off Indicates normal operation, blinking indicates either no media or that the media compartment is open

IrDA ® Window

This area must be within the line of sight of any other IrDA enabled device for IR communications to occur.

Communication Light (Blue)

When lit steadily indicates a wireless communications link is established, when blinking indicates data transmission.

6 Cleaning the Printer

Us in g t he

Pri nt er

Media

Compartment

Printhead

Elements

Media

Sensors

Platen Surface

Tear Bar

Caution • To avoid possible personal injury or damage to the

Printer, never insert any pointed or sharp objects into the Printer.

Note • Twelve packs of approved cleaning pens are available from

Zebra as p/n AN11209-1.

Area

Printhead

Platen

Tear bar

Exterior

Media

Compartment

Interior & Media

Sensors

Method

Use a Zebra cleaning pen or a 70% isopropyl alcohol solution on a cotton swab to clean the print elements from end to end (the print elements are located in the thin gray line on the printhead).

Rotate the platen roller and clean it thoroughly with a Zebra cleaning pen or a 70% isopropyl alcohol solution and a cotton swab.

Clean thoroughly with a Zebra cleaning pen or a 70% isopropyl alcohol solution and a cotton swab.

Water dampened cloth

Brush/air blow.

Interval

After every five rolls of media (or more often, if needed)

As needed

After every five rolls of media (or more often, if needed)

7

Troubleshooting

Interpreting Indicators

The printer’s indicators display various printer functions and their status. Check the indicator status, then refer to the Troubleshooting topic referenced in the chart.

Function

Power

Charger

Error

Communications

Indicator

Color

Green

Amber/Green

Amber

Blue

Indicator Status: Steady Indicator Status: Blinking

Indicates printer is on and battery condition is OK to use.

Off indicates battery is not charging. Amber indicates battery is charging. Green indicates battery is charged.

Blinking signifies Low Battery

N/A

Off indicates no error condition

Cable/IrDA: n/a

Bluetooth: Printer has paired with another

Bluetooth device.

802.11g: Radio is associated with a WLAN

No media or media door is open.

Application may be missing or corrupted

Data is being received

Radio is trying to associate with a

WLAN.

Troubleshooting

Topic

1,6,10

2,4,7,9

5,8

Tr ou ble sh oo tin g

Troubleshooting Topics

1. No power:

• Ensure you press and hold the Power switch until the Power light comes on.

• Check that battery is installed properly.

• Recharge or replace battery as necessary.

2. Media does not feed:

• Be sure Media Cover is closed and latched.

• Check media compartment. Ensure media is not binding on the sides of the compartment.

3. Poor or faded print

• Clean printhead.

• Check battery for possible damage. Recharge or replace as necessary.

Always dispose of batteries properly. Refer to Appendix D of the MZ Series User Guide for more information.

• Check quality of media.

4. Partial or missing print:

• Check media alignment.

• Clean printhead.

• Ensure Media Cover is properly closed and latched.

8

Tr ou ble sh oo tin g

Troubleshooting Topics

5. No print:

• Replace battery.

• Check cable to terminal.

• (Wireless units only) Restore wireless connection.

6. Reduced battery life:

• Check battery date code — if battery is one to two years old, short life may be due to normal aging.

• Recharge or replace battery.

7. Flashing Amber indicator:

• Check that media is loaded and that printhead is closed and securely latched.

• If media is present and latch is closed, indicates that no application is present or application is corrupted. Program must be re-loaded.

8. Communication Error:

• (Wireless units only) Check that media is loaded, head is closed and blue communication link light is on.

• Replace cable to terminal.

9. Label Jam:

• Open media cover.

• Generously apply alcohol to Printer in area of jammed label.

Caution- Never use sharp or pointed objects when attempting to remove a label jam.

10. Battery Pack Is Hard to Install

• Do not force the battery into place. Verify you have not pinched any wires between the battery and the printer.

• Verify you are plugging the battery connector into the printer correctly.

9

Resetting an MZ Series Printer

If the printer has locked up and is not responding to any operator inputs or external commands, either from a connected terminal or from a linked LAN, you can perform a forced reset as follows:

Units built before June 18, 2008 (see sidebar-Using The Serial Number Label To

Determine Your Printer Version)

Units with an S/N with a Year and Week Built code earlier than “08-25” are reset using the following procedure:

1. Open the media compartment and remove any media.

2. Press the Feed button and hold it approximately ten seconds until the Power,

Communications and Error indicators turn off and stay off.

3. After the three indicators turn off, reload the media and close the media compartment cover.

4. Wait at least ten more seconds and press the Power button. The Printer will restart and normal operation can resume.

Units built after June 18, 2008 (see sidebar-Using The Serial Number Label To

Determine Your Printer Version)

Units with an S/N with a Year and Week Built code of “08-25” or later are reset using the following procedure:

1. Press and hold the power button for 5 seconds and then release. The printer will power down.

2. Re-start the Printer as usual. Any pending data in the printer will have been deleted and must be re-sent.

Tr ou ble sh oo tin g

Using The Serial Number Label To Determine

Your Printer Version

The printer serial number label is located on the bottom of the printer. (MZ 320 serial number label illustrated)

Year Built code.

“08” = 2008

Sequential Build number, reset to 0001 each week

Week Built code.

“25” =week beginning

June 16

10

Accessories

Belt Clip

(Standard on all printers)

To use: hook the clip over your belt and ensure that the clip is securely attached to the belt. The belt clip will pivot to allow you to move freely while wearing the Printer.

Adjustable Shoulder Strap

(Available as an Accessory Kit)

Refer to figure below. Secure each end of the shoulder strap by looping through the slots on the belt clip and securing with the buckle.

Thread the free end of the shoulder strap through one of the slots on the belt clip

Clip Printer to belt

Thread the free end of the shoulder strap through the buckle and pull tight to adjust.

Do the same procedure on the other end of the strap in the remaining slot on the belt clip.

Once the shoulder strap is secured, hold the buckle and adjust the strap as shown until you achieve the desired length.

Pull Strap here to lengthen

Pull Strap here to shorten

Hold Buckle

Acce sso rie s

11

Product Support

For product support, and the latest versions of all customer documentation, contact

Zebra Technologies at: www.zebra.com

Refer to Appendix E in the MZ series User Guide for more detailed contact information i n the

a meriCas ContaCt

Zebra Technologies International, LLC

333 Corporate Woods Parkway

Vernon Hills, Illinois 60061-3109 USA

Phone: +1.847.793.2600 or +1.800.423. 0422

Fax: +1.847.913.8766

i n

e uroPe

, a friCa

, the

m iddle

e ast

, and

i ndia ContaCt

Zebra Technologies Europe Limited

Zebra House

The Valley Centre, Gordon Road

High Wycombe

Buckinghamshire HP13 6EQ, UK

Phone: +44.1494.472872

Fax: +44.1494.450103

i n the

a sia

P aCifiC region ContaCt

Zebra Technologies Asia Pacific, LLC

Go to www.zebra.com/contact

Phone: +65-6858 0722

Fax: +65-6885 0838

for complete contact information.