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Introduction
Thank you for choosing one of our Zebra
QL Plus Series™ Mobile Printers. These rugged printers will become productive and efficient additions to your workplace thanks to their innovative design.
Because they are made by Zebra Technologies you can be assured of world-class support for all of your bar code printers, software, and supplies.
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QL Plus Series Overview
(QL 220 Plus Illustrated)
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QL220 Plus
Media width:
.75 in. to 2.12 in.
(16 to 53.8 mm)
L: 7.52 in. [191.0 mm]*
W: 3.57 in. [90.7 mm]
H: 3.61 in. [91.7 mm]*
*w/ belt clip
QL 320 Plus
Media width:
1.5 in. to 3.1 in.
(38.1 to 78.4 mm
L: 8.16 in. [207.4 mm]*
W: 4.67 in.[118.7 mm]
H: 3.9 in [100.2 mm]*
*w/ belt clip
QL 420 Plus
Media width:
2 in. to 4.1 in.
(50.8 to 104.1 mm)
L: 8.20 in. [208 mm]*
W: 6.1 in.[154.9 mm]
H: 3.5 in. [89 mm]*
*w/ belt clip
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QSG-QLP-001 Rev. B
This document provides an easy reference for operating and maintaining the QL Plus Series of Mobile Printers.
Complete and current documentation for each model printer is provided by the QL Plus Series User Guide available on the Internet at: www.zebra.com/manuals .
Always refer to the Important Safety Information data sheet shipped with each printer and the Technical
Bulletin shipped with each battery pack. These documents detail procedures to ensure maximum reliability and safety while using this printer.
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© ZIH Corp 2013
Platen Roller
Bar Sensor
Media Support
Latch
Latch Release Button
“D” Ring
Control Panel
QuickLink™ Module
Printhead
“E-Z Peel” Label Peeler
Media Support Disks
Media Cover
Belt Clip
Kickstand (optional)
RS232 Communications Port
Battery Charging Receptacle
USB Port
Battery
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Charge the Battery
Batteries are shipped uncharged. Remove protective shrink-wrap and labels from new battery packs and allow them to charge completely prior to initial use.
Do not charge the battery while using the printer!
Charge the battery pack when removed from the
Printer for best results.
Charger Jack
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Battery
Pack
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LI72 Single Battery
Charger
Using the LI72 Single Charger
Insert the plug from the charger cable into the battery pack’s charger jack. Plug the charger into the A.C. outlet.
The light on the front of the charger will indicate the battery pack’s charge status.
Consult the QL Plus User’s Guide available at www.zebra.com/manuals
for complete information on using the various versions of the Model LI72 Single Charger.
Install the Battery
Rotate the Belt Clip out of the way of the Battery
QL 420 Battery
Rotate the Belt Clip out of the way of the Battery
QL 220/ 320 Battery
Section Continues
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Load the Media
Open the Media Compartment
Latch fl ips open
Press Latch Button
Pull Media Supports apart where shown.
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Open the QL 220 & 420
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Open the Media Compartment
Media Roll
Note direction media pulls off the roll.
Flip Peeler Bar into position if you will be peeling labels as you print.
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Latch fl ips open
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Open the QL 320
Rotate Latch Levers
(both sides
Load the Media Roll
(common for all models)
Close the Cover
(common for all models)
Pull Media out of
Printer
Close Media
Cover
Close Latch
Assembly
Section Continues
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Connect the Printer
Connect The Printer With a Cable
You can connect your printer to a terminal or a PC using either RS232C or USB protocols. Refer to the Label
Vista™ application available on the QL product CD or at www.zebra.com/software for help on setting up communications with your printer.
Terminal
Communications
Port
RS232C or USB
Communications Cable to
Terminal
Refer to Appendix A in the QL Plus
User Guide for part numbers.
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Cable Communications with a Terminal.
RS-232C or USB Communications
Cable to Computer
Refer to Appendix A in the User Guide for part numbers.
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RS232
Connector
USB
Connector
Cable Communications with a P.C.
If you are using a USB cable to connect to a PC you may need to install the Zebra Universal Driver available at: www.zebra.com/drivers.
Connect the Printer by Infrared (IR) or Radio
If your QL Plus printer has the optional IR module, you can make wireless line-of-sight connections to other IR equipped devices using the standard IrDA protocol.
If your QL Plus printer has a radio option, you can connect wirelessly to either a terminal or a wireless network (WLAN.) Refer to the Mobile Printer Wireless Configuration Guide available on the product CD or at www.zebra.com/manuals
for help on setting up wireless communications with your printer.
QL Plus printer with
Wireless option
Terminal with wireless communications ability
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Printer Controls
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Standard Keypad
Refer to the QL Plus User’s Guide for complete information.
Green LED
Steady Light indicates power on and/or established Radio link.
Fast Blink indicates no Radio link
Slow Blink means low battery.
Yellow LED
Steadily lit indicates printer is out of media or media cover not closed.
Fast Blink indicates Radio activity on printers equipped with a Radio.
Fast blink with beeper indicates no application is loaded.
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Power Button
Press to turn unit on. Press again to turn unit off
Function Button
Used for special functions set by your printer’s application.
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Optional LCD Keypad
Refer to the QL Plus User Guide for complete information.
Feed Button
Press to advance a blank label or a predetermined length of journal media.
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Feed Button
Press to advance a blank label or a predetermined length of journal media.
Printer Status Icons
Refer to the Troubleshooting section for more information on the status icons.
Scroll Button
Press to scroll through the menu choices on the display.
Refer to the QL Plus
User Guide for more complete information.
Power Button
Press to turn unit on. Press again to turn unit off .
Select Button
Press to select a menu choice on the display.
Section Continues
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Cleaning the Printers
Tear Bar
Printhead
Elements
Caution • To avoid possible personal injury or damage to the printer never insert sharp or pointed objects into the printer mechanism.
Peeler Rollers
Label Presence Sensor
Gap Sensor
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Peeler Bar
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Scraper
Linerless units only
QL220 Plus (shown)
& QL 320 Plus
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Platen Surface
Avoid using alcohol on linerless platen surface
Media Rollers (QL 420 Plus only)
Avoid using alcohol on linerless media roller surfaces
Bar Sensor
Support Disks, Inner surfaces on both sides.
Linerless units only
Bearing Points
Linerless Platens only
Platen Surface
Avoid using alcohol on linerless platen surface
Peeler Bar or Scraper
Linerless units
Support Disks, Inner surfaces on both sides.
Linerless units only.
QL420 Plus
Area
Printhead
Platen Surface
Linerless Platen
Surface
Peel bar
Scraper (Linerless units only)
Tear bar
Exterior
Interior
Cleaning Method
Use a Zebra cleaning pen to clean the print elements from end to end (the print elements are located in the thin gray line on the printhead).
Rotate the platen roller and clean it thoroughly with the cleaning pen.
Units with linerless platens: Rotate platen & clean bearing points only. Avoid use of alcohol on the surface of linerless platens!
Clean thoroughly with the cleaning pen.
Clean thoroughly with the cleaning pen.
Clean thoroughly with the cleaning pen.
Wipe with water-dampened cloth
Brush/air blow. Ensure the Bar Sensor, Gap Sensor and
Label Present Sensor windows are free of dust.
Interval
After every fi ve rolls of media (or more often, if needed) Linerless media requires more frequent cleaning
As needed
After every fi ve rolls of media (or more often, if needed)
As needed
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Troubleshooting
LCD Control Panel
The top of the display shows icons indicating various printer functions. Check the icon’s status and refer to the referenced Troubleshooting topic on the following pages.
Icon Status Indication
On
Off
On
Bluetooth Link established
No Bluetooth Link
Bluetooth link established
Ref. to Topic # on next page n/a
5 n/a
Off No Bluetooth link 5
Flashing
On
Off
Transmitting/Receiving data
802.11x RF Link established
No 802.11x RF Link n/a n/a
5
Flashing Low Battery 3, 5, 6,
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Flashing
Flashing
Steady
Head latch not closed
Indicates Printing activity
Data processing in process
9, 11 n/a
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Flashing Out of Media
Blank Screen n/a
9,11
No application
QL series printers may be built with one of two LCD types. LCDs using the Bluetooth icon (highlighted by a gray background in the table above) will gradually replace LCDs with the “light bulb” icon indicating Bluetooth activity. Printers with either type of display will function identically.
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Standard Control Panel
Refer below to find the state of the two LEDs on the Control Panel. Then refer to the referenced Troubleshooting topic on the following pages.
Green LED Status
Steady
Off
Fast Blink
Slow Blink
Steady
Steady
Steady
Yellow LED Status
Off
Off
Off
Off
Steady
Fast Blink
Fast Blink, Beeper
Indication Ref. to Topic #
Normal Operation and/or RF Link established n/a
Power Off
No RF Link
1
5, 10
Low Battery
Out of media, or Media Cover not closed
Normal RF activity
3, 5, 6
8, 10
7
No application 7
Section Continues
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Troubleshooting Topics
1. No power:
• Check that battery is installed properly.
• Recharge or replace battery as necessary.
2. Media does not feed:
• Be sure printhead is closed and latched.
• Check media support components for any binding.
• If unit is equipped with label presence sensor, ensure the most recently printed label is removed.
• Ensure label sensor is not blocked.
3. Poor or faded print or
• Clean printhead.
icon fl ashing:
• Check battery. Recharge or replace as necessary.
Always dispose of batteries properly. Refer to Appendix E of the QL Plus User Guide for more information.
• Check quality of media.
4. Partial/missing print:
• Check media alignment.
• Clean printhead.
• Ensure printhead is properly closed and latched.
5. No print:
• Replace battery.
• Check cable to terminal.
• Wireless units only: Restore wireless connection.
6. Reduced battery life:
• Check battery date code. If battery is one to two years old, short life may be due to normal aging.
• Replace battery.
7. Yellow error light or icon fl ashing:
• Units without a wireless option: No application loaded or application corrupted; program must be reloaded.
• Wireless units only: flashing error light or icon indicates data transmission.
8. Yellow error light always on, or fl ashing:
• Check that media is loaded and that printhead is closed and securely latched.
9. Skips labels:
• Ensure correct media is being used.
• Ensure bar/ or gap sensor is not blocked.
10. Communication Error:
• Check media is loaded, head is closed and error light is off.
• Replace cable to terminal.
Section Continues
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11. Label Jam:
• Open head release latch and media cover.
• Generously apply alcohol using either a Zebra cleaning pen or an alcohol-saturated cotton swab to the area of jammed label.
Caution- Never use sharp or pointed objects when attempting to remove a label jam.
12. Blank LCD Screen:
• No application loaded or application corrupted: program must be reloaded.
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Accessories
LI72-4 Quad Charger
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Fast Ch arge
Fault
Full Ch arge
Ready
Amber
Indicator
Green
Indicator
Fast Ch arge
Fault
Full Ch arge
Ready
Charger Bay
Fast Ch arge
Fault
Full Ch arge
Ready
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Belt Clip (standard on all printers)
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In tro du ct io n
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1. Slide Battery Pack into a Charger bay
2. Rock Battery
Pack into place
Power Supply
Fast Ch arge
Fault
Full Ch arge
Ready
Power
To use: hook the clip over your belt, and ensure that the clip is securely attached to the belt. The belt clip will pivot in all directions to allow you to move freely while wearing the printer.
Clip printer to belt
Power Indicator
The UCLI72-4 Quad Charger is designed to charge up to four QL series battery packs simultaneously.
Plug a battery pack into any one of the four charging bays as shown opposite, noting the orientation of the battery pack. Slide the battery pack into the charging bay until it stops. Then rock the battery pack back until it snaps into place. The amber indicator directly under the battery being charged will turn on if the battery is properly inserted.
The indicators under the battery will allow you to monitor the charging process per the table below:
Amber
On
Green
Battery Status
Off Charging
On
Off On
Flashing Off
Completely
Charged
Fault
Notes: For more information refer to the instructions included with the LI72-4 Quad Charger, or to the more detailed discussion of the quad charger in the QL Plus User Guide.
The UCLI72-4 Quad Charger has a safety feature which stops charging a battery after six hours regardless of its charge state.
Printer can pivot freely
Section Continues
Adjustable Shoulder Strap
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Pull Strap here to shorten
Hold Buckle
Pull Strap here to lengthen
Kick Stand
Refer to the figure below. The Kickstand option allows users to use the printer on a desktop. To use the optional Kickstand: Flip the Kickstand on the back of the printer open until it locks in place. The printer will now sit at an angle on a desktop.
Rotate Kickstand until it locks into position
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Snap in to “D” rings on printer
Refer to figure above. Snap each end of the shoulder strap into the “D” rings in the top of the printer. Hold the buckle and adjust the strap as shown until you achieve the desired length.
Desk Stand
Refer to the figure opposite. To use the Desk
Stand: Slide the printer onto the Desk Stand as shown. The printer’s belt clip will hook onto the
Desk Stand and retain it in place. Ensure that the clip is securely attached to the Stand and the media compartment of the printer is seated securely in the stand.
Holes are provided to secure the Desk
Stand to the work surface. The charger and data I/O cables may be plugged into the printer in the usual manner.
Do not charge the battery while printing.
Printer’s Media
Compartment sits in cutout
Hook Belt Clip over the Stand
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Product Support
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For product support, and the latest versions of all customer documentation, contact Zebra Technologies at: www.zebra.com
Refer to Appendix D in the QL Plus Series User Guide for more detailed contact information
I
N THE
A
MERICAS CONTACT
:
Zebra Technologies Corporation
475 Half Day Road, Suite 500
Lincolnshire, Illinois 60069 USA
Phone: +1.847.634.6700 or +1.800.423. 0422
Fax: +1.847.913.8766
I
N
E
UROPE
, A
FRICA
,
THE
M
IDDLE
E
AST
,
AND
I
NDIA CONTACT
:
Zebra Technologies Europe Limited
Dukes Meadow
Millboard Road
Bourne End
Buckinghamshire SL8 5XF, UK
T: +44 (0)1628 556000
F: +44 (0)1628 556001
I
N THE
A
SIA
P
ACIFIC REGION CONTACT
:
Zebra Technologies Asia Pacifi c, LLC
71 Robinson Road #05-02/03
Singapore 068895
T: +65-6858 0722
F: +65-6885 0838
Ac ce ss or s ie
Zebra Technologies Corporation
475 Half Day Road, Suite 500
Lincolnshire, IL 60069 USA
T: +1 847.634.6700 or +1 800.423.0442
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