Cisco Unity - Setting Up Your Voicemail
Please note: ALL new accounts will have to be set up from scratch using the following
instructions:
1. Press the “messages” button or dial 5500 on your Cisco phone
a. If you Hear- “enter your password followed by #”. This means you do have a new
Vmail account and should proceed with the enrollment process (go to 2. below).
b. If you hear - “hello Cisco Unity messaging system, …..”. This means you do not have
a new Vmail account. You (if you have a BISD network login), or your secretary,
will need to report a technical problem via Grouplink listing your name, phone #,
campus, and room number.
2. Enter in the default password – “121815” followed by “#”.
3. After password is entered, the enrollment process will start. Please listen to all
instructions and record only what is asked.
a. When asked to record your name, please be sure to record just your first and last
name. For the main campus line, please record the campus name only.
b. After recording the name, the next step will allow you to record a greeting. Most users
will accept the default and move on to finish enrollment (keeping in mind that you can
always go back in and record the greeting).
c. The next step will allow you to enter in your password.
d. Listing in the Directory, leave as default.
How to Turn On or Off Voicemail Indicator Light
Sometimes work will be done on the voicemail server which will inadvertently turn on
your voicemail indicator light on your Cisco phone. This is the red light on the handset
which lights up to indicate you have waiting voicemail.
From the phone with the problem,
dial 1099 to turn OFF
dial 1098 to turn ON
Cisco Unity, Unity voicemal menu tree & settings
Description of the options when in voicemail.
Unity Voicemail - Menu Tree - Settings
To modify or change Unity settings:
Option 4 (Setup Options)
1. Greetings
2. Message Settings
1. Change Message Notifications
3. Change Menu style
4. Edit Private List
0. Help
*. Exit
3. Personal Settings
1. Change Password
2. Change Recorded Name
3. Change Directory Listing
0. Help
*. Exit
4. Transfer Settings
0. Help
*. Exit
Cisco Unity, How do I retrieve my voicemail when I'm away from my desk phone?
How can I check my voicemail when I'm out of the district or away from desk phone?
When calling from a phone other than your own inside the district, dial 5500, then *
when the voicemail answers.
When calling from a phone outside the district, dial 817-547-5500, then * when the
voicemail answers.
In either case, voicemail will prompt you to enter your ID (which is your 4 digit
extension) and your password to retreive your voicemail.
Cisco Unity, Unity voicemail playback speed
How do I speed up or slow down a message when listening to voicemail?
While listening to a message, use the following speed settings:
Press "4" Slows message playback.
Press "6" Speeds up message playback.
Cisco Unity, How do I listen to my voicemail through Outlook?
The system is set up so that a message can be retrieved from either voice mail or email
If you retrieve your message through email, you will see an attachment that is wave file.
Double click the attachment icon to open and listen to your message. You can then
either save, forward, or delete the e-mail message. Be aware if you delete the e-mail
message that also deletes the voice mail
message and vice versa.
Cisco, Phone soft reset
How can I reset my Cisco phone without unplugging any cables?
Performing a Soft Reset on a Cisco Phone will allow a user to reset a hung phone
without disconnecting cables in the back.
1. Push Settings button on the front of the phone.
2. Press the following keys in sequence fairly quickly:
**#**
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