PowerChurch Software DYMO LabelWriter 400/450, Check In Kiosk Troubleshooting Guide

Below you will find brief information for DYMO LabelWriter 400, DYMO LabelWriter 450, PowerChurch Check In Kiosk. This document provides a solution for users encountering issues where the DYMO LabelWriter 450 printer does not appear in the Check In Kiosk Setup, especially when a DYMO LabelWriter 400 is already installed. It outlines the steps to correctly register a necessary file via the command prompt, resolving the printer recognition problem for seamless operation.

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Problems When Multiple Dymo Printers Are Installed
When installing the DYMO LabelWriter 450 and you already have a DYMO LabelWriter
400 installed, the 450 may not appear in the list of DYMO printers in the Check In Kiosk
Setup. The DYMO LabelWriter program installation was successful, but did not register
a file which is needed.
To correct this, you will need to be in a CMD prompt with administrative privileges. I
have seen the Dymo software installed in multiple places. The quickest way to find the
path we are looking for is with the following command:
DIR C:\DLS7 *.* /s/b
You will see a command similar to this:
In this example type the following command:
REGSVR32 &quot;C:\Program Files\DYMO\DYMO Label Software\DLS 7
Compatibility Library\DLS7_SDKCompatibilityLib.dll&quot;
You should get a dialog similar to this:
Close the CMD prompt and restart the Check In Kiosk and the DYMO LabelWriter 450
should be visible.
Created: 01/08/2010
Last updated: 04/08/2015
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Key features

Addresses DYMO LabelWriter 450 non-recognition in Check In Kiosk.
Resolves compatibility conflicts with existing LabelWriter 400 installations.
Requires administrative CMD prompt for execution.
Utilizes REGSVR32 command for essential DLL file registration.
Provides instructions for finding necessary software path.
Fix applies after restarting Check In Kiosk application.

Frequently asked questions

This document addresses the issue where the DYMO LabelWriter 450 printer may not appear in the Check In Kiosk Setup, especially if a DYMO LabelWriter 400 is already installed, due to a file not being properly registered.

The first step is to open a CMD prompt with administrative privileges.

You can find the path using the command 'DIR C:\DLS7 . /s/b' in the CMD prompt.

The command is 'REGSVR32 "C:\Program Files\DYMO\DYMO Label Software\DLS 7 Compatibility Library\DLS7_SDKCompatibilityLib.dll"'.

After running the command and getting a success dialog, you should close the CMD prompt and restart the Check In Kiosk application.