- Computers & electronics
- Print & Scan
- Laser/LED printers
- HP (Hewlett-Packard)
- 995C Series
- User manual
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quick help toc • learn to print • printing on paper and other media • special features • product maintenance • solve a problem • product specifications quick help hp deskjet 995c series table of contents learn to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 introducing the hp deskjet 995c series printer . terms and conventions . . . . . . . . . . . . . . . . . notices and acknowledgments . . . . . . . . . . . . learning about printer features. . . . . . . . . . . . using paper trays. . . . . . . . . . . . . . . . . . . . . setting printing margins . . . . . . . . . . . . . . . . printing with the hp deskjet printer . . . . . . . . . using the taskbar icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 . 3 . 5 . 6 10 12 13 15 printing on paper and other media . . . . . . . . . . . . . . . . 19 envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . business cards, index cards, and other small media . photographs . . . . . . . . . . . . . . . . . . . . . . . . . . . . greeting cards . . . . . . . . . . . . . . . . . . . . . . . . . . . posters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . banners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iron-on transfers . . . . . . . . . . . . . . . . . . . . . . . . . . manual two-sided printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .... .... .... .... .... .... .... .... .... .... 20 24 26 28 30 33 36 38 41 43 special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Bluetooth wireless communications feature infrared printing feature . . . . . . . . . . . . . automatic two-sided printing module . . . . automatic paper-type sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 49 55 58 product maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 61 print cartridge status light . . . . . . . . . . replacing print cartridges . . . . . . . . . . automatically cleaning print cartridges . manually cleaning print cartridges . . . . cleaning the printer case. . . . . . . . . . . refilling print cartridges. . . . . . . . . . . . maintaining print cartridges . . . . . . . . print cartridge part numbers . . . . . . . . the hp deskjet toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 65 68 69 72 73 74 75 76 solve a problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 printer lights are flashing . . . . . . . . . . . . . . . . . . . . . . . . . printer is not printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . printer is too slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . problems with printouts. . . . . . . . . . . . . . . . . . . . . . . . . . . problems with the infrared printing feature . . . . . . . . . . . . . problems with the automatic two-sided printing module . . . . problems with the automatic paper-type sensor . . . . . . . . . . problems with the Bluetooth wireless communications feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 . 80 . 84 . 87 . 91 . 93 . 99 101 product specifications . . . . . . . . . . . . . . . . . . . . . . . . . 103 product specifications for the hp deskjet 995c series printer Bluetooth wireless communications feature specifications . . infrared printing specifications. . . . . . . . . . . . . . . . . . . . . automatic two-sided printing module specifications . . . . . . minimum printing margins. . . . . . . . . . . . . . . . . . . . . . . . system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 109 110 111 114 116 index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 learn to print • introducing the hp deskjet 995c series printer • terms and conventions • notices and acknowledgments • learning about printer features • using paper trays • setting printing margins • printing with the hp deskjet printer • using the taskbar icon 1 introducing the hp deskjet 995c series printer Congratulations! You have purchased an HP Deskjet printer which is equipped with several new features: • Advanced Bluetooth™ wireless communications feature allows you to print with a wide range of productivity tools without a cable connection • Infrared printing feature allows you to print information from devices other than your desktop computer • Increased print speeds up to 17 pages per minute for black text and 13 pages per minute for text containing color graphics • Greater flexibility in printing two-sided documents using the Automatic Two-Sided Printing Module • Better print performance using the Automatic Paper-Type Sensor • Excellent photo quality through HP’s PhotoREt III, ColorSmart III printing technology HP Deskjet printers are designed to help you get the best results for your printing needs. Read about these and other features in the following sections. 2 terms and conventions The following terms and word conventions are used in quick help. terms The HP Deskjet 995c series printers are referred to as HP Deskjet 9xx or HP Deskjet. symbols The > symbol guides you through a series of software steps. For example: Click Start > Programs > hp deskjet 9xx series > hp deskjet 9xx series Toolbox to open the HP Deskjet Toolbox. cautions and warnings A Caution indicates possible damage to the HP Deskjet printer or to other equipment. For example: Caution! Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. A Warning indicates possible harm to yourself or to others. For example: Warning! Keep print cartridges out of the reach of children. 3 icons A Note icon indicates that additional information is provided. For example: For best results use HP products. A Mouse icon indicates that additional information is available through the What’s This? help feature. To find more information about options on each tab screen, point to an option and click the right mouse button to display the What’s This? dialog box. Click What’s This? to view more information about the selected option. 4 notices and acknowledgments hewlett-packard company notices The information contained in this document is subject to change without notice. Hewlett-Packard (HP) makes no warranty of any kind with regard to this material including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. acknowledgments Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Bluetooth trademarks are owned by Telefonaktiebolaget L M Ericsson, Sweden. Pentium is a U.S. registered trademark of Intel Corporation. TrueType is a U.S. trademark of Apple Computer, Inc. Adobe and Acrobat are trademarks of Adobe Systems Incorporated. Palm, Palm III, Palm V, and Palm VII are trademarks of Palm, Inc. Copyright 2001 Hewlett-Packard Company 5 learning about printer features buttons and lights The HP Deskjet printer buttons let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of the printer. 1. Cancel button 2. Print Cartridge Status symbol and light 3. Resume button and light 4. Power button and light 5. Bluetooth wireless connection status light cancel button Pressing this button cancels the current print job. print cartridge status symbol and light The light above the Print Cartridge Status symbol flashes when you need to check the status of the print cartridges. 6 resume button and light The light above the Resume button flashes when an action is required such as loading paper or clearing a paper jam. When the problem is fixed, press the Resume button to continue printing. power button and light The Power button turns the printer on and off. It takes approximately five seconds for the printer to turn on after pressing the Power button. The green light above the Power button flashes when printing is in progress. Caution! Always use the Power button on the front of the printer to turn the printer on and off. Using a power strip, surge protector, or a wallmounted switch to turn the printer on and off may cause premature printer failure. Bluetooth wireless connection status light For more information about your printer’s Bluetooth wireless communications feature, visit HP’s Website at http://www.hp.com. Click drivers, type 995c in the enter product name and number box, and then press Enter. paper trays The printer has an In tray and an Out tray. Place paper or other media in the In tray for printing. Printed pages are deposited in the Out tray. 7 infrared lens The HP Deskjet printer has a special Infrared (Ir) lens. The Infrared lens allows printing from an infrared sending device such as a Palm Pilot, laptop, or notebook computer. automatic two-sided printing module The Automatic Two-Sided Printing Module is a special hardware feature that enables the printer to automatically print on both sides of the page. If this feature is not included with your printer, it can be purchased separately. manual two-sided printing Manual Two-Sided Printing is a feature that enables the printer to print both sides of a page using the Rear Access Door. 8 automatic paper-type sensor The Automatic Paper-Type Sensor automatically determines the correct paper type for most paper or media placed in the printer’s In tray. This feature, particularly when used with HP paper and media, assists in obtaining the best printing results. The feature can be used with both HP and non-HP media; however, it is optimized for HP media. Because Automatic is the default printer setting, the printer is able to quickly select the appropriate paper type. Bluetooth wireless communications The HP Deskjet printer is equipped with Bluetooth wireless technology which allows the printer to interact with a range of productivity tools without the need for a cable connection. For more information about your printer’s Bluetooth wireless communications feature, visit HP’s Website at http://www.hp.com. Click drivers, type 995c in the enter product name and number box, and then press Enter. See also: infrared printing feature automatic two-sided printing module manual two-sided printing automatic paper-type sensor 9 using paper trays in tray The In tray holds paper or other media to be printed. 1. In tray pulled out 2. Paper length guide 3. Paper width guide 1. Out tray 2. In tray pushed in 10 out tray Change the position of the Out tray for different printing needs. 1. Single envelope slot 2. Out tray down 3. Out tray extension 1. Out tray up Out tray down - Leave the tray in the down position for most types of printing and single envelope printing. Out tray extension - Pull the tray extension out when printing a large number of pages. Also extend the tray when you are printing in draft mode to prevent the paper from falling out of the tray. When the print job finishes, push the tray extension back into its storage slot. Out tray up - Place the tray in the up position to properly load banner paper. It must remain in the up position to print banners. Do not use the Out tray extension with legal-sized paper. It may cause a paper jam. 11 setting printing margins The printer cannot print outside a designated area of the page so your document content must be contained within the printable area. Follow these instructions to set printing margins: 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program being used. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3. Select the Setup tab, then select User Defined Paper Size in the Paper Size option. The User Defined Paper Size dialog box appears. 4. Select the appropriate width and length settings. Paper width must be between 77 and 215 mm (3 x 8.5 in) and paper length must be between 127 and 356 mm (5 x 14 in). 5. Click OK to return to the Setup screen. 6. Click Apply, then click OK to accept the new settings. 7. Click OK to print. See also: minimum printing margins 12 printing with the hp deskjet printer The printer is controlled by software installed on the computer. The printer software, also called a printer driver, provides dialog boxes to communicate print requests to the printer. printing in Windows 95, 98, Me, 2000, and NT 4.0 Follow these instructions to print in Windows 95, 98, Me, 2000, and NT 4.0: 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3. Select the Setup tab to choose print quality options, paper type, paper size, and photo paper printing. 4. Select the Features tab to choose page orientation, two-sided printing, multiple pages per sheet, and poster printing. 13 5. Select the Advanced tab to choose color options for text, ink volume, print speed (Low Memory Mode), and to make color and contrast adjustments. 6. Click OK to return to the Print or Print Setup screen. 7. Click OK to print. To find more information about the options on each tab screen, point to an option and click the right mouse button to display the What’s This? dialog box. Select What’s This? to view more information about the selected option. 14 using the taskbar icon The Printer Settings taskbar icon allows you to determine the status of the print cartridges and to adjust print settings such as default print quality and automatic two-sided printing. 1. Printer Settings taskbar icon opening the printer properties dialog box 1. Double-click the Printer Settings taskbar icon. The Printer Properties dialog box appears. 2. Select the available print options in the hp deskjet 9xx series screen. 3. Click OK. 15 locating the warning message indicator The Printer Settings taskbar icon appears at the end of the taskbar. The color and appearance of the icon indicate the status of warning messages. • When the icon is blinking and outlined in yellow, unread warning messages have been issued. • When the icon is no longer blinking but still outlined in yellow, previously read warning messages are pending. • When the icon is no longer outlined in yellow, warning issues are resolved. displaying print cartridge warning messages 1. Select the Printer Settings taskbar icon to open the Default Print Settings dialog box. 2. Click the Warning Information button. The hp deskjet Toolbox is opened. 3. Select the Warning Information tab to view warning messages about the print cartridge. 4. Click Close in the top right corner of the Toolbox to exit. changing print options in the default print settings dialog box 1. Click the Printer Settings taskbar icon. The Default Print Settings dialog box appears. It allows you to change the default print quality and turn on automatic two-sided printing. 2. Select the following options: • Print Quality: Draft, Normal, or Best • Automatic Two-Sided Printing: If appropriate 16 3. Click anywhere outside the dialog box. A dialog box appears advising that the selections made determine what print settings the printer will use when printing. If you don’t want to see this dialog box again, select Don’t show me this message again. 4. Click OK. using printer settings taskbar icon shortcuts 1. Right click the Printer Settings taskbar icon. A shortcut menu appears displaying the names of installed printers. A check mark appears next to the selected printer. You can select another printer from the menu to change the default printer. 2. Choose one of these options: • Change Default Print Settings to open the Default Print Settings dialog box. • Click Open Toolbox to open the hp deskjet Toolbox. • Click Exit to turn off the Printer Settings taskbar icon. See also: replacing print cartridges the hp deskjet toolbox 17 18 printing on paper and other media • envelopes • transparencies • labels • business cards, index cards, and other small media • photographs • greeting cards • posters • banners • iron-on transfers • manual two-sided printing 19 envelopes Print a single envelope using the envelope slot, or print a stack of envelopes using the In tray. printing a single envelope preparing to print 1. Place the envelope—with the flap side on the left and facing up—into the single envelope slot. 2. Push the envelope forward until it stops. 20 printing an envelope If your software program includes an envelope-printing feature, do not follow these instructions. Follow the instructions provided by the software program. 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program being used. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3. Select the Setup tab, then choose the following: • Print Quality: Normal • Paper Type: Automatic or Plain Paper • Paper Size: Appropriate envelope size 4. Select the Features tab, then choose the following: • Orientation: Appropriate envelope orientation • Two-Sided Printing: Unchecked 5. Click OK to return to the Print or Print Setup screen. 6. Click OK to print. printing guidelines • Verify that the Out tray is in the down position. • Avoid using envelopes that have clasps or windows. • Avoid using envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise damaged. 21 printing multiple envelopes preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Place no more than 15 envelopes—with the flap side on the left and facing up—in the tray. 4. Push the envelopes forward until they stop. 5. Slide the paper guides snugly against the edges of the envelopes. Slide the tray forward until it stops. printing the envelopes If your software program includes an envelope-printing feature, do not follow these instructions. Follow the instructions provided by the software program. 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 22 3. Select the Setup tab, then choose the following: • Print Quality: Normal • Paper Type: Automatic or Plain Paper • Paper Size: Appropriate envelope size 4. Select the Features tab, then choose the following: • Orientation: Appropriate envelope orientation • Two-Sided Printing: Unchecked 5. Click OK to return to the Print or Print Setup screen. 6. Click OK to print. printing guidelines • • • • Never place more than 15 envelopes in the In tray at one time. Align the envelope edges before inserting them. Avoid using envelopes that have clasps or windows. Avoid using envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise damaged. For best results use HP products. 23 transparencies preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the transparency sheets to separate them, then align the edges. 4. Place no more than 30 transparency sheets in the tray with the rough side down and the adhesive strip toward the printer. 5. Push the transparencies forward until they stop. 6. Slide the paper guides snugly against the transparency paper and slide the tray forward until it stops. 24 printing transparencies 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3. Select the Setup tab, then choose the following: • Print Quality: Draft, Normal, or Best • Paper Type: Automatic, or appropriate transparency paper • Paper Size: Appropriate size 4. Select the Features tab, then choose the following: • Orientation: Appropriate orientation • Two-Sided Printing: Unchecked 5. Click OK to return to the Print or Print Setup screen. 6. Click OK to print. The printer waits for transparencies to dry before releasing them to the Out tray. printing guidelines For best results use hp premium inkjet transparency film. For best results use HP products. 25 labels preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the label sheets to separate them, then align the label edges. 4. Load no more than 20 label sheets—label side down—in the tray. 5. Slide the paper guides snugly against the sheets and push in the tray. printing labels 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 26 3. Select the Setup tab, then choose the following: • Print Quality: Normal • Paper Type: Automatic, or the appropriate paper type • Paper Size: Choose A4 or Letter (8.5 x 11 in) 4. Select the Features tab, then choose the following: • Orientation: Appropriate orientation • Two-Sided Printing: Unchecked 5. Click OK to return to the Print or Print Setup screen. 6. Click OK to print. printing guidelines • • • • Use only paper labels that are designed specifically for inkjet printers. Never place more than 20 sheets of labels in the In tray at one time. Use only full sheets of labels. Make sure the sheets are not sticky, wrinkled, or pulling away from the protective backing. • Do not use plastic or clear labels. The ink will not dry when used with these labels. For best results use HP products. 27 business cards, index cards, and other small media preparing to print 1. Pull out the In tray, then raise the Out tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Align the media edges. 4. Place no more than 45 cards or other small media in the tray. 5. Push the cards or media forward until they stop, then lower the Out tray. 6. Slide the paper length guides snugly against the edges of the media. 7. Slide the colored fine length guide snugly against the media. 8. Slide the paper width guides snugly against the media. 9. 28 Push in the In tray. printing business cards, index cards, and other small media 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3. Select the Setup tab, then choose the following: • Print Quality: Draft, Normal, or Best • Paper Type: Automatic or the appropriate paper type • Paper Size: Appropriate size 4. Select the Features tab, then choose the following: • Orientation: Appropriate orientation • Two-Sided Printing: Unchecked 5. Click OK to return to the Print or Print Setup screen. 6. Click OK to print. printing guidelines If an out of paper message appears, verify the media is positioned properly in the In tray. For best results use HP products. 29 photographs preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the photo paper to separate them, then align the photo paper edges. 4. Place no more than 20 sheets of photo paper—print side down—in the tray. 5. Slide the paper guides snugly against the edges of the photo paper and slide in the tray. 30 printing photographs 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3. Select the Setup tab, then choose the following: • Paper Type: Automatic or the appropriate paper type • Photo Paper Printing: - PhotoREt for best print speed and quality, or - 2400 x 1200 dpi for source images greater than 600 dpi (requires 400 MB or more hard disk space and takes longer to print) • Paper Size: Appropriate paper size 4. Select the Features tab, then choose the following: • Orientation: Appropriate orientation • Two-Sided Printing: Unchecked 5. Click OK to return to the Print or Print Setup screen. 6. Click OK to print. 31 printing guidelines • Use hp premium plus photo paper or hp premium photo paper for best results. • Take a digital picture, scan a photo, or have your local camera shop provide an electronic file of the photo. The photo must be in an electronic format (digital) before it can be printed. • Use PhotoREt for most photo paper printing. • Select the paper type then select the appropriate paper size from the pull-down menu. For best results use HP products. See also: problems with printouts 32 greeting cards preparing to print 1. Pull out the In tray, then raise the Out tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the greeting cards to separate them. 4. Align the edges of the cards, then place no more than 5 cards in the tray. 5. Push the cards forward until they stop, then lower the Out tray. 6. Slide the paper guides snugly against the edges of the cards and slide in the tray. 33 printing greeting cards 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3. Select the Setup tab, then choose the following: • Paper Type: Automatic or the appropriate greeting card type • Print Quality: Normal or Best • Paper Size: Appropriate card size 4. Select the Features tab, then choose the following: • Orientation: Appropriate orientation • Two-Sided Printing: If appropriate 5. Click OK to return to the Print or Print Setup screen. 6. Click OK to print. 34 printing guidelines • Unfold pre-folded cards, then place them in the In tray. • If an out of paper message appears, verify the media is positioned properly in the In tray. For best results use HP products. See also: manual two-sided printing 35 posters preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the sheets to separate them, then align the edges. 4. Place the paper in the tray. 5. Slide the paper guides snugly against the paper and slide in the tray. printing posters 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 36 3. Select the Setup tab, then choose the following: • Paper Type: Automatic or Plain Paper • Print Quality: Normal • Paper Size: Appropriate size 4. Select the Features tab, then choose the following: • Orientation: Appropriate orientation • Poster Printing: Select this option then select 2x2, 3x3, or 4x4 • Two-Sided Printing: Unchecked 5. Click OK to return to the Print or Print Setup screen. 6. Click OK to print. printing guidelines Trim the edges on the sheets and tape the sheets together after printing. For best results use HP products. 37 banners preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Raise the Out tray and slide the paper guides snugly against the paper. Leave the Out tray up. 4. Select up to 20 sheets of banner paper. Remove and discard any perforated strips. 5. Place the banner paper in the In tray with the unattached edge of the paper facing the printer. 6. Push in the tray. 38 printing banners 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3. Select the Setup tab, then choose the following: • • • • Banner Printing: Select this box Paper Type: hp banner paper Print Quality: Normal Paper Size: Banner [A4 (210 x 297 mm)] or Banner [Letter (8.5 x 11 in)] 4. Select the Features tab, then choose the following: • Orientation: Appropriate orientation • Two-Sided Printing: Unchecked 5. Click OK to return to the Print or Print Setup screen. 6. Click OK to print. 39 printing guidelines • Use hp banner paper for best results. • See the HP Deskjet 9xx Series Printer release notes for specific printing information. For best results use HP products. See also: problems with printouts 40 iron-on transfers preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the iron-on transfer paper to separate them, then align the edges. 4. Place the iron-on transfer paper in the tray with the printable side down. 5. Slide the paper guides snugly against the transfer paper and push in the tray. printing iron-on transfers 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 41 3. Select the Setup tab, then choose the following: • Paper type: Automatic or hp iron-on t-shirt transfers • Print Quality: Normal or Best • Paper Size: A4 (210 x 297 mm) or Letter (8.5 x 11 in) 4. Select the Features tab, then choose the following: • Orientation: Mirror Image • Two-Sided Printing: Unchecked 5. Click OK to return to the Print or Print Setup screen. 6. Click OK to print. printing guidelines • Remember that when printing a document with a mirror-image, the text and pictures are horizontally reversed from what you see on the computer screen. • Use hp iron-on t-shirt transfer paper for best results. For best results use HP products. 42 manual two-sided printing preparing to print 1. Pull out the In tray. 2. Remove all paper from the Out tray. 3. Place paper in the In tray. 4. Slide the paper guides snugly against the edges of the paper. 5. Push in the tray. printing manually 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3. Select the Setup tab, then choose the following: • Print Quality: Appropriate print quality • Paper Type: Automatic or appropriate paper type • Paper Size: Appropriate size 43 4. Select the Features tab, then choose the following: • Orientation: Appropriate orientation • Two-Sided Printing: Check this box The Two-Sided Printing Margin dialog box appears. a. Select the appropriate page content option, then click OK to return to the Features screen. b. Select Book or Tablet. c. Deselect the Automatic option. 5. Click OK to return to the Print or Print Setup screen. 6. Click OK to print. Follow the instructions displayed on your screen when prompted to reload the paper. Book binding Tablet binding 7. 44 Click Continue when the paper is properly reloaded. printing guidelines • Print two-sided documents using one of the following methods: - Use the Rear Access Door for manual two-sided printing. - Use the Automatic Two-Sided Printing Module. • The printer automatically prints odd-numbered pages first. Once the odd-numbered pages are printed, a message appears prompting you to reload the paper so that the even-numbered pages can be printed. For best results use HP products. See also: automatic two-sided printing module 45 46 special features • Bluetooth wireless communications feature • infrared printing feature • automatic two-sided printing module • automatic paper-type sensor 47 Bluetooth wireless communications feature For more information about your printer’s Bluetooth wireless communications feature, visit HP’s Website at http://www.hp.com. Click drivers, type 995c in the enter product name and number box, and then press Enter. 48 infrared printing feature infrared printing with a laptop or notebook computer setting up the laptop or notebook in Windows 98 If the operating system you are using is Windows 98, the computer’s BIOS settings may need to be reconfigured for infrared printing. Use one of the following methods to locate instructions for configuring the laptop or notebook: • See the instructions that came with the laptop or notebook. • Log onto the laptop manufacturer’s Website or contact its customer support. • Log onto the Infrared Data Association (IrDA) website at: http://www.irda.org. 1. Click Start > Settings > Control Panel. The Control Panel screen appears. 2. Do one of the following: • Double-click the Infrared icon. • Click the Infrared icon at the end of the taskbar if it is displayed. 3. Select the Options tab. 4. Select the Enable infrared communications box. 5. Click OK. printing in Windows 98 1. Locate the infrared lens on the laptop or notebook. See the computer’s operating manual for the location of the infrared lens. 2. Align the computer’s infrared lens with the printer’s infrared lens. The computer should be positioned no more than one meter (three feet) from the printer and within a 30-degree total angle from the printer’s infrared lens. 49 3. Remove any obstacles between the two devices. The infrared light begins to blink when the devices are correctly aligned. 4. Send a file to print following normal print procedures. The infrared light on the printer displays a solid beam during the transfer process. When printing is complete, the light begins to blink. If the Infrared Monitor is displayed, the Status tab indicates the progress of the infrared activity as the printer receives and prints the file. If the laptop or notebook is moved out of range of the printer’s infrared lens at any time during the printing process, the infrared light turns off and the printer stops printing. Realign the devices within 3-30 seconds, and the print job will resume. selecting the printer in Windows 2000 1. Click Start > Settings > Printers to open the Printers window. 2. Right-click hp deskjet 9xx series printer to view the shortcut menu. 3. Select Properties. 4. Select the Ports tab. 5. Select IR Local Port. 6. Click OK. printing in Windows 2000 1. Locate the infrared lens on the laptop or notebook. See the computer’s operating manual for the location of the infrared lens. 2. Align the computer’s infrared lens with the printer’s infrared lens. The computer should be positioned no more than one meter (three feet) from the printer and within a 30-degree total angle from the printer’s infrared lens. 3. Remove any obstacles between the two devices. The infrared light begins to blink when the devices are correctly aligned. 50 4. Send a file to print following normal print procedures. The infrared light on the printer displays a solid beam during the transfer process. When printing is complete, the light begins to blink. If the Infrared Monitor is displayed, the Status tab indicates the progress of the infrared activity as the printer receives and prints the file. If the laptop or notebook is moved out of range of the printer’s infrared lens at any time during the printing process, the infrared light turns off and the printer stops printing. Realign the devices within 3-30 seconds, and the print job will resume. displaying the infrared icon on the taskbar The infrared icon appears on the taskbar after you configure your laptop or notebook for infrared printing. If the icon does not appear, follow these instructions to turn it on: 1. Click Start > Settings > Control Panel. 2. Double-click the Infrared icon. The Infrared Monitor dialog box is displayed. 3. Select the Preferences tab. 4. Click the Display the Infrared Monitor icon on the taskbar box. 5. Click OK. infrared printing with a Palm Pilot 1. Locate the infrared lens on the Palm Pilot. 2. Align the Palm Pilot’s infrared lens with the printer’s infrared lens. The Palm Pilot should be positioned no more than one meter (three feet) from the printer and within a 30-degree total angle from the printer’s infrared lens. 3. Remove any obstacles between the Palm Pilot and printer. 51 4. Do one of the following: • Use the Beam command to print a single calendar appointment, one or more business cards, to-do list items, or memos. • Use the Print command to send one or more items such as calendar appointments, email messages, phone lists, or to-do lists to the printer. The infrared light projects a solid beam on the printer during the information transfer process. When the information transfer is complete, the light turns off. Printing, rather than beaming, requires a printing program which enhances the appearance of your printed information. Follow the specific procedures provided by the printing program when printing. infrared printing with an hp photosmart digital camera 1. Locate the infrared lens on the digital camera. See the camera’s operating manual for the location of the infrared lens. 2. Align the camera’s infrared lens with the printer’s infrared lens. The camera should be positioned no more than one meter (three feet) from the printer and within a 30-degree total angle from the printer’s infrared lens. 3. Remove any obstacles between the camera and printer. 4. Send a photo to print following normal sending or sharing procedures of the camera. See the camera’s operating manual for instructions. The infrared light projects a solid beam on the printer during the information transfer process. When the information transfer is completed, the light turns off. 52 infrared printing with a Windows CE device 1. Locate the infrared lens on the Windows CE device. See the device’s operating manual for the location of the infrared lens. 2. Align the infrared lens on the Windows CE device with the printer’s infrared lens. The Windows CE device should be positioned no more than one meter (three feet) from the printer and within a 30-degree total angle from the printer’s infrared lens. 3. Remove any obstacles between the CE device and the printer. 4. Open the file you want to print. 5. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 53 6. Choose one of the following options in the Printer box: • PCL inkjet • JetSend 7. Select IRDA in the Port box. 8. Click OK. The infrared light projects a solid beam on the printer during the information transfer process. When information transfer is complete, the light turns off. For information on using Calibre’s PrintConnect Suite with your printer, click here. For information on using IS/Complete’s IrPrint with your printer, click here. For information on using HP’s JetSend with your printer, click here. 54 automatic two-sided printing module installing the automatic two-sided printing module 1. Turn the latch counter-clockwise on the printer’s Rear Access Door and remove the door. 2. Insert the module in the back of the printer. 55 preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Place one of the following paper types in the tray: • • • • • • hp hp hp hp hp hp plain paper bright white inkjet paper premium inkjet heavyweight paper felt-textured greeting card paper professional brochure paper, glossy or matte photo quality inkjet paper, semi-gloss or matte Not all paper types, weights, and sizes can be used with the Automatic Two-Sided Printing Module. Use one of the paper types listed above when using the Automatic Two-Sided Printing Module. 4. Push the paper forward until it stops. 5. Slide the paper guides snugly against the edges of the paper and push in the In tray. 56 printing with the automatic two-sided printing module 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3. Select the Features tab, then choose the following: • Orientation: Appropriate orientation • Two-Sided Printing: Check this box The Two-Sided Printing Margin dialog box appears. a. Select the appropriate page content option, then click OK to return to the Features screen. b. Select Book or Tablet. c. Select the Automatic option. 4. Click OK to return to the Print or Print Setup screen. 5. Click OK to print. The printer pauses while the first side of the printed page dries. Once dry, the other side of the page is printed and released into the Out tray. See also: automatic two-sided printing module specifications 57 automatic paper-type sensor The Automatic Paper-Type Sensor automatically determines the correct paper type for most paper or media placed in the In tray. This feature, particularly when using HP paper and media, provides the best printing results. using the automatic paper-type sensor 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3. Select the Setup tab then choose the following: • Print Quality: Appropriate option • Paper Type: Automatic • Paper Size: Appropriate size 4. Click OK to return to the Print or Print Setup screen. 5. Click OK to print. An blue optical sensor light scans the first page one or more times to determine the best paper type setting. Once determined, the page is printed. The Automatic Paper-Type Sensor works best with HP media so your printer can quickly select the appropriate paper type. 58 turning off the automatic paper-type sensor 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3. Select the Setup tab, then select any paper type other than Automatic. 4. Click OK to return to the Print or Print Setup screen. 5. Click OK to print. 59 60 product maintenance • print cartridge status light • replacing print cartridges • automatically cleaning print cartridges • manually cleaning print cartridges • cleaning the printer case • refilling print cartridges • maintaining print cartridges • print cartridge part numbers • the hp deskjet toolbox 61 print cartridge status light understanding the print cartridge status light The Print Cartridge Status light flashes when one or both of the print cartridges are low on ink, improperly installed, or malfunctioning. This light also flashes if the wrong print cartridge type is used. 1. Print Cartridge Status light If the ink level is low in a print cartridge, the Print Cartridge Status light stops flashing when the printer’s top cover is opened. If the problem is not related to low ink, the light continues to flash after the cover is opened. 62 checking the print cartridge status Open the printer’s top cover when the Print Cartridge Status light flashes. The yellow arrow on the print cartridge cradle points to one of five Print Cartridge Status icons revealing the exact nature of the problem. 1. Color cartridge problem icon 2. Black cartridge problem icon 3. Color cartridge low-ink icon 4. Black cartridge low-ink icon 5. Cartridges OK icon 6. Yellow indicator arrow troubleshooting problems with the color or black print cartridge If the yellow arrow points to a print cartridge problem icon, the print cartridge is either missing, improperly installed, defective, or is the wrong print cartridge for the printer. To correct the problem: 1. Insert the proper print cartridge if one is missing. The printer needs both a black print cartridge and a color print cartridge. 2. Remove and reinsert the print cartridge if both print cartridges are installed. 63 3. Verify that the correct print cartridges are installed if there is still a problem. 4. Replace the cartridges if the problem persists. solving problems with low ink If the arrow points to the color or the black low ink icon, replace the relevant print cartridge. verifying that the problem is solved If the arrow points to the print cartridge OK icon, both print cartridges are operational and the problem is solved. 64 replacing print cartridges Before buying replacement print cartridges, verify the correct part numbers. When a print cartridge is empty, leave the empty print cartridge in the print cartridge cradle until it is replaced. The printer requires both print cartridges. Warning! Keep both new and used print cartridges out of the reach of children. To replace a print cartridge: 1. Verify that the Out tray is down. 2. Press the Power button to turn on the printer. 3. Open the top cover. The cradle moves to the center of the printer. 4. Raise the cradle latch. 5. Lift the print cartridge out of the print cartridge cradle and discard it. 1. Out tray (in down position) 2. Press Power button 3. Open top cover 4. Raise cradle latch 5. Lift out cartridge 65 6. Remove the replacement print cartridge from its packaging and carefully remove the protective vinyl tape. Caution! Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. In addition, do not remove the copper strips. They are required electrical contacts. 1. Black cartridge 2. Color cartridge 3. Ink nozzles 4. Copper contacts–Do not touch or remove the copper contacts 5. Protective vinyl tape–Remove only the protective vinyl tape 7. 66 Insert the print cartridge firmly into the cradle. 8. Secure the cradle latch. You hear a click when the latch is fully secured. 9. Close the top cover. • A calibration page prints. The printer generates a calibration page to test print quality each time a print cartridge is installed. • If you are in the middle of printing and stop to change a print cartridge, the calibration page prints after the print job is complete. If the Print Cartridge Status light continues to blink after installing a new print cartridge, check the part number on the cartridge to make sure the correct cartridge is installed. See also: print cartridge part numbers 67 automatically cleaning print cartridges If your printed pages are missing lines or dots, or if they contain ink streaks, the print cartridges need to be cleaned. Print cartridges are cleaned automatically using the following procedure: 1. Open the hp deskjet toolbox. 2. Select Clean the Print Cartridges and follow the on-screen directions. If you have questions about the cleaning feature, point to the Clean the Print Cartridge option and click the right mouse button to display the What’s This? dialog box. Click What’s This? for more information. If your printouts are still missing lines or dots after cleaning, the ink level may be low in the print cartridge. If so, one or both print cartridges may need to be replaced. If ink streaks still appear on your printouts after cleaning, the print cartridges and print cartridge cradle may need to be cleaned manually. Only clean print cartridges when it is necessary. Unnecessary cleaning wastes ink and shortens the life of the cartridge. See also: the hp deskjet toolbox replacing print cartridges cleaning the printer case 68 manually cleaning print cartridges If the printer is used in a dusty environment, a small amount of debris may accumulate inside the case. This debris can include dust, hair, carpet, or clothing fibers. When it gets on the print cartridges and cradle, it can cause ink streaks and smudges on printed pages. Ink streaking is easily corrected by manually cleaning the cartridges and cradle. gathering cleaning supplies You will need the following items to clean the print cartridges and cradle: • Distilled or bottled water. Tap water contains contaminants that damage print cartridges. • Cotton swabs or other soft, lint-free material that will not stick to the cartridges. Be careful not to get ink on your hands or clothing as you clean. preparing to clean Remove the print cartridges from the printer before cleaning. 1. Press the Power button to turn on the printer; raise the top cover. The print cartridges move to the center of the printer. 2. Disconnect the power cord from the back of the printer. 3. Remove the print cartridges and place them on a piece of paper with the ink nozzle plate facing up. See the illustration in "Cleaning the Print Cartridges and Print Cartridge Cradle" for the location of the ink nozzle plate. Do not leave the cartridges outside the printer for more than 30 minutes. Caution! Do not touch the print cartridge ink nozzles or copper contacts. Do not remove the copper strips. 69 cleaning the print cartridges and print cartridge cradle 1. Dip the end of a clean cotton swab into the distilled water and remove any excess water. 2. Clean the face and edges of the first print cartridge with the swab, as shown in the following illustration. Do Not wipe the nozzle plate. 1. Nozzle plate 2. Clean these areas 3. Inspect the face and edges of the print cartridge for fibers. Repeat steps 1 and 2 above if fibers are still present. 4. Repeat the cleaning process for the other print cartridge. 70 5. Wipe the underside of the print cartridge cradle walls using clean, moistened cotton swabs. Repeat this process until no ink residue appears on a clean swab. 1. Print cartridge cradle 2. Cradle wall 6. Reinsert the print cartridges and close the printer’s top cover. 7. Reconnect the power cord to the back of the printer. 8. Print a test page from the HP Deskjet Toolbox by selecting Print a Test Page. 9. Repeat the cleaning procedure if smeared ink still appears on the printouts. See also: the hp deskjet toolbox 71 cleaning the printer case The printer ejects ink onto paper in a fine mist, and small amounts of ink may be deposited on the printer case over time. Follow these guidelines when cleaning the outside of the printer: • Use a soft damp cloth to remove dust, smudges, stains, and spilled ink from the printer case exterior. Use water only. Do not use household cleaners or detergents. • Do not clean the printer’s interior. Keep all liquids away from the interior. • Do not lubricate the rod on which the print cartridge cradle moves. It is normal to hear noise as the cradle moves back and forth on the rod when the printer is new. The noise decreases with use. The printer should be handled and stored in an upright, level position for maximum performance and reliability. 72 refilling print cartridges Do not refill HP print cartridges. Refilling print cartridges causes the electronic and mechanical components of the print cartridge to exceed their normal life cycle. It also creates many potential problems, such as: • Poor print quality. Non-HP inks can contain elements that clog the cartridge nozzles and cause inconsistent print quality. Non-HP inks can also contain elements that corrode the cartridges’ electrical components, resulting in poor printouts. • Potential damage. Ink from a refilled cartridge can leak onto the electrical components in the printer. This can cause severe printer damage, resulting in downtime and repair costs. Caution! Damage that results from modifying or refilling HP print cartridges is specifically excluded from the HP printer’s warranty coverage. To get the best performance from your printer, Hewlett-Packard recommends using only genuine factory-filled HP print cartridges. See also: print cartridge part numbers 73 maintaining print cartridges The following tips will help maintain HP print cartridges and ensure consistent print quality: • Keep all print cartridges in their sealed packages until they are needed. Print cartridges should be stored at room temperature (60–78 degrees F or 16–27 degrees C). • If print cartridges have been removed from their sealed packages and not used, store the cartridges in an airtight plastic container. Store print cartridges with the nozzle-side up. Do not allow anything to touch the nozzles. • If the vinyl tape has been removed from the print cartridge, do not attempt to reattach it. Reattaching the tape will damage the print cartridge. • Once print cartridges are installed in the printer, leave them in the print cartridge cradle unless they are being manually cleaned. This prevents ink from evaporating or clogging the print cartridges. Caution! Do not unplug the printer until printing is complete and the print cartridge cradle returns to the home position on the right side of the printer. Print cartridges dry out if not stored in the home position. 74 print cartridge part numbers When replacing print cartridges for the HP Deskjet 9xx series printer, buy print cartridges with the following part numbers: • Black: HP 51645A Series or HP No. 45 • Tri-color: HP C6578D Series or HP No. 78 • Large Tri-color: HP C6578A Series or HP No. 78 75 the hp deskjet toolbox Windows 95, 98, Me, 2000, and NT 4.0 The HP Deskjet Toolbox contains a number of useful tools to calibrate the printer, clean the print cartridges, print a test page, and print a diagnostics page. To open the HP Deskjet Toolbox: • Click Start > Programs > hp deskjet 9xx series > hp deskjet 9xx series Toolbox. OR • Right-click the Printer Settings Taskbar icon and select Open Toolbox. To find out more about HP Deskjet Toolbox utilities, open the Toolbox, point to an option, and click the right mouse button to display the What’s This? dialog box. Click What’s This? for information about the tool selected. 76 solve a problem • printer lights are flashing • printer is not printing • printer is too slow • problems with printouts • problems with the infrared printing feature • problems with the automatic two-sided printing module • problems with the automatic paper-type sensor • problems with the Bluetooth wireless communications feature 77 printer lights are flashing Flashing lights indicate the printer status. power light The printer may be receiving data and is preparing to print. The light stops flashing when the printer has finished receiving data. resume light printer may be out of paper 1. Place paper in the In tray. 2. Press the Resume button on the front of the printer. a paper jam occurs when the rear access door is used 1. Remove the paper from the In and Out trays. 2. Press the Resume button. If you are printing labels verify that a label did not get stuck while going through the printer. 3. Print the document if the paper jam is cleared. If the paper jam did not clear, proceed to step 4. 4. Open and remove the Rear Access Door. 5. Remove the paper jam from the printer. 6. Replace and close the Rear Access Door. 7. Press the Resume button. manually printing the first side of a two-sided document 1. Follow the onscreen instructions for inserting the paper to print the second side. 2. Press the Resume button. 78 print cartridge light • The top cover is open. Close the top cover. • There may be a problem with one of the print cartridges. all lights are flashing The printer may need to be restarted. 1. Press the Power button to turn off the printer. 2. Press the Power button to turn on the printer. Proceed to step 3 if the lights continue to flash. 3. Press the Power button to turn off the printer. 4. Disconnect the printer from the power source. 5. Reconnect the printer to the power source. 6. Press the Power button to turn on the printer. Bluetooth wireless connection status light For more information about your printer’s Bluetooth wireless communications feature, visit HP’s Website at: http://www.hp.com. Click drivers, type 995c in the enter product name and number box, and then press Enter. See also: print cartridge status light If you continue to have problems, contact HP Customer Care. 79 printer is not printing paper does not come out of the printer Follow these instructions to correct the problem. check the printer Verify the following: 1. The printer is connected to the power source. 2. The cable connections are secure. 3. The printer is turned on. 4. The media is correctly placed in the In tray. 5. The printer’s top cover is closed. 6. The Rear Access Door is attached. check the printer lights 1. Lift the printer cover to verify that the print cartridges are properly installed if the Print Cartridge Status light is blinking. 2. If the Power light is blinking, the printer is in the process of printing. 3. If the Resume light is blinking, press the Resume button. reinstall the printer software See the quick start setup poster for more information. 80 error messages appear when using a USB connection the error message "there was an error writing to lpt1" appears You may not have plugged in the USB cable before installing the software. 1. Disconnect the USB cable from the printer. 2. Insert the printer software CD into the computer. 3. Click Start > Run. 4. Browse the CD, select Setup, then click Open. The setup.exe file appears in the Open dialog box. 5. Click OK. 6. Select the Remove hp deskjet 9xx series software option to remove the software. 7. Connect the USB cable to the printer. The USB installation screen appears. 8. Install the USB software. See the quick reference guide or quick start setup poster for more information. the error message "there was an error writing to <name of USB port>" appears The printer may not be receiving correct data from the other USB device or hub. Connect the printer directly to the USB port on the computer. 81 paper jams when using the rear access door 1. Remove the paper from the In and Out trays. 2. Press the Resume button on the front of the printer. 3. If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer. 4. Print the document if the paper jam is cleared. Proceed to step 5 if the paper jam is not cleared. 5. Open the Rear Access Door by turning the latch counterclockwise and removing the door. 6. Remove the paper jam, then replace the Rear Access Door. 7. 82 Print the document. printer does not turn on The printer may have drawn too much power. 1. Disconnect the power cord from the printer. 2. Wait approximately 10 seconds. 3. Reconnect the power cord to the printer. 4. Press the Power button to turn on the printer. See also: printing with the hp deskjet printer If you continue to have problems, contact HP Customer Care. 83 printer is too slow The print speed and overall performance of the printer can be affected by several variables. computer does not meet system requirements 1. Verify the computer’s RAM and processor speed. See "Product Specifications" for more information. 2. Close all unnecessary software programs. Too many software programs may be running at the same time. 3. Increase space on the hard drive. If your computer has less than 100 MB available on the hard drive, the printer processing time will be longer. printer software is outdated 1. Verify the printer driver being used. 2. Log onto HP’s Website to download the most recent software updates for the printer. See the quick reference guide for Website information. 84 complex documents, graphics, or photographs are printing Documents containing graphics or photographs print slower than text documents. To increase printing speed, try the following options: • To use less computer memory, select the Advanced tab on the hp deskjet 9xx series screen, then select the Low Memory Mode option. • If the printer is operating at 2400 x 1200 dpi, select the Setup tab and select the PhotoREt option instead of 2400 x 1200. conflicting USB cable connections A printing conflict may arise when the printer and several USB devices are attached to a hub. There are two methods for solving the conflict: • Attach the printer’s USB cable directly to the computer instead of a hub • When the printer is attached to a hub, do not use other USB devices also attached to the hub while printing 85 automatic paper type option is enabled When the Automatic option is enabled, the printer takes a few seconds to scan the first page of the print job. This is done to determine the appropriate paper type. To increase the print speed, turn off the Automatic Paper-Type Sensor. turning off the automatic paper-type sensor 1. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 2. Select the Setup tab. 3. To increase print speed, choose a specific paper type. The Automatic Paper-Type Option is deselected. See also: printing with the hp deskjet printer the hp deskjet toolbox product specifications for the hp deskjet 995c series printer automatic paper-type sensor If you continue to have problems, contact HP Customer Care. 86 problems with printouts blank pages are printing The printer may process pages containing no text or images if: • One or both print cartridges is empty • The vinyl tape is not removed from the print cartridge • A fax is being printed check the print cartridges 1. Raise the printer’s top cover to view the Print Cartridge Status icons. 2. Replace the print cartridge if it is empty. 3. Remove the protective piece of vinyl tape if it is still attached to the print cartridge. save a facsimile (fax) file in graphic format 1. Save the fax in a graphic format with a .tiff file name extension. 2. Copy and insert the graphic in a word processing document. 3. Save the document. 4. Print the document in the word processing program. document is printed off-center or at an angle 1. Verify that the paper is correctly placed in the In tray. 2. Verify that the paper guides fit snugly against the paper. 3. Reprint the document. 87 parts of the document are missing or printed in the wrong place Follow these instructions to reset paper orientation, page size, print margins, and other options: 1. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 2. Select the Features tab, then choose the following options: • Orientation: Appropriate orientation • Poster Printing: Deselect Poster Printing if appropriate 3. Select the Setup tab then verify that the appropriate paper size is selected. 4. Verify that the margins are set within the printable area. 5. Select Scale to Fit on the Setup tab screen to verify that the text and graphics are correctly scaled. printout does not reflect new print settings The printer’s default settings may differ from the software application’s print settings. Select the appropriate print settings within the application. 88 photos are not printing correctly 1. Confirm that the photo media is placed in the In tray with the print side down. 2. Slide the paper forward until it stops. 3. Slide the paper guides snugly against the paper and push in the tray. 4. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 5. Select the Setup tab, then choose the following options: • Paper Type: an hp photo paper • Paper Size: Appropriate size • Print Quality: Best 6. Click Apply > OK to return to the Print or Print Setup screen. 7. Click OK to reprint the photo. 89 banners are not printing correctly 1. Verify that the Out tray is raised. 2. Verify that Banner is selected on the Setup tab. 3. Verify the paper position and type: • Unfold and refold the paper when several sheets feed into the printer at once. • Confirm that the unattached edge of the banner paper stack is facing the printer. • Verify that the correct paper for banner printing is used. 4. Confirm that the printer software is operating correctly if gaps appear on the ends of the sheets when printing. • Click Start > Programs > hp deskjet 9xx series to view release notes. • Choose A4 or Letter (8.5 x 11 in) . See also: replacing print cartridges minimum printing margins If you continue to have problems, contact HP Customer Care. 90 problems with the infrared printing feature infrared icon is not displayed Correct the problem by performing one or more of these options: • Follow the instructions that came with the laptop or notebook to configure it for infrared printing. • Log on to the laptop or notebook manufacturer’s Website or contact the support telephone number. • Log on to the Infrared Data Association (IrDA) website at: http://www.irda.org. • Download the infrared driver from the Microsoft Windows 98/2000 software CD or from the Microsoft Website at: http://www.microsoft.com. infrared light is flashing The flashing infrared light is not a signal that something is wrong with the infrared print feature. It confirms that a connection has been established between the printer and the laptop or notebook. printer stopped printing If the device is moved out of range of the printer’s infrared lens, the infrared light turns off and the printer stops printing. Realign both devices within 30 seconds and the print job will resume. 91 printer is taking too long to print Position the device closer to the printer’s infrared lens and verify the following: 1. An infrared port is selected on the laptop or notebook. 2. The device and the printer are correctly aligned. 3. The device is IrDA-compliant. Look for an IrDA symbol or see the device’s user guide for information. 4. There is no bright light shining directly into either devices’ infrared lens. printer prints only a single calendar appointment The Palm Pilot may not have an enhanced printing application installed. You must install an enhanced printing application to print more than one calendar appointment at a time. An enhanced printing application may not be available in your region. See also: infrared printing feature If you continue to have problems, contact HP Customer Care. 92 problems with the automatic two-sided printing module binding margin is in the wrong place You may have chosen an incorrect paper orientation. 1. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 2. Select the Features tab. 3. Verify that either Book or Tablet is selected. 4. Click Apply. 5. Click OK to return to the Print or Print Setup screen. 6. Click OK to print the document. 93 paper jams occur inside the automatic two-sided printing module 1. Remove the paper from the In and Out trays. 2. Press the Resume button on the front of the printer. Proceed to step 3 if the paper jam is not cleared. 3. Turn off the printer. 4. Press the button on top of the Automatic Two-Sided Printing Module and lower the access door. 5. Remove the paper jam from the module and close the access door. 6. Turn on the printer. 7. 94 Reprint the document. paper jams occur in the printer when the automatic two-sided printing module is attached 1. Remove the paper from the In and Out trays. 2. Press the Resume button on the front of the printer. Proceed to step 3 if the paper jam is not cleared. 3. Turn off the printer. 4. Simultaneously press the release buttons located on each side of the Automatic Two-Sided Printing Module. 5. Remove the module. 6. Remove the paper jam and replace the module. 7. Turn on the printer. 8. Reprint the document. 95 automatic option for two-sided printing is missing in the features tab The Automatic Two-Sided Printing Module may not be enabled in the Toolbox. Follow these instructions to correct the problem. selecting automatic two-sided printing module 1. Click Start > Programs > hp deskjet 9xx series > hp deskjet 9xx series Toolbox. 2. Select the Configuration tab. 3. Select Automatic Two-Sided Printing Module. 4. Click Apply, then exit the Toolbox. printing with the automatic two-sided printing module 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then click Properties. • Click File > Print Setup, then click Properties. • Click File > Print > Setup, then click Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 96 3. Select the Features tab and select Two-sided printing. The Two-Sided Printing Margin dialog box appears. • Select the appropriate page content option and click OK. • Select Book or Tablet as the page orientation. • Select Automatic. 4. Click OK to return to the Print or Print Setup screen. 5. Click OK to print. automatic option for two-sided printing cannot be selected in the features tab An unsupported paper type or size may be selected in the Setup tab. 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3. Select the Setup tab. 4. Verify that a paper type and size supported by the Automatic Two-Sided printing Module is selected. 97 paper size changes when the automatic two-sided printing option is selected in the features tab The paper size selected in the Setup tab is not supported by the Automatic Two-Sided Printing Module. 1. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then click Properties. • Click File > Print Setup, then click Properties. • Click File > Print > Setup, then click Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 2. Click the Setup tab. 3. Verify that a paper size supported by the Automatic Two-Sided printing module is selected. only one side of the page prints when the automatic two-sided printing option is selected Use the following solutions: • Print the document using the manual two-sided printing feature. • Use a media type supported by the Automatic Two-Sided Printing Module. • Use a media size supported by the Automatic Two-Sided Printing Module. See also: automatic two-sided printing module manual two-sided printing If you continue to have problems, contact HP Customer Care. 98 problems with the automatic paper-type sensor print quality is different when the automatic option is selected The print quality is automatically set to Normal when the Automatic Paper-Type Option is selected. The print quality may improve when a specific paper type is selected. Follow these instructions to select a specific paper type: 1. Use one of the following methods to display the hp deskjet 9xx series screen: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 2. Select the Setup tab, then select any paper type other than Automatic. 3. Click OK to return to the Print or Print Setup screen. 4. Click OK to print. 99 optimal paper mode is not used when the automatic option is selected 1. Verify that the paper is free of scratches or wrinkles. The Automatic Paper-Type Sensor is less accurate if the paper is damaged. 2. Manually select the appropriate paper type. The Automatic Paper-Type Sensor sets the paper type to Plain Paper if you are using one of these media types: • • • • Letterhead paper Stationery that has a printed pattern on the top edge of the paper Dark colored paper Paper containing metallic fibers printer ejects the paper The printer may have been placed in direct sunlight which can affect the Automatic Paper-Type Sensor. Move the printer away from direct sunlight. See also: automatic paper-type sensor If you continue to have problems, contact HP Customer Care. 100 problems with the Bluetooth wireless communications feature For more information about your printer’s Bluetooth wireless communications feature, visit HP’s Website at: http://www.hp.com. Click drivers, type 995c in the enter product name and number box, and then press Enter. 101 102 product specifications • product specifications for the hp deskjet 995c series printer • Bluetooth wireless communications feature specifications • infrared printing specifications • automatic two-sided printing module specifications • minimum printing margins • system requirements 103 product specifications for the hp deskjet 995c series printer hp deskjet 995c model no. C8925A black text print speed Draft: Up to 17 pages per minute mixed text with color graphics print speed Draft: Up to 13 pages per minute black truetype text resolution (depending on paper type) Draft: 300 x 300 dpi Normal: 600 x 600 dpi Best: 600 x 600 dpi color resolution (depending on paper type) Draft: 300 x 300 dpi + PhotoREt Normal: 600 x 600 dpi + PhotoREt Best: 600 x 600 dpi + PhotoREt photo paper printing resolution PhotoREt 2400 x 1200 dpi print technology Drop-on-Demand thermal inkjet printing software compatibility MS Windows compatible (95, 98, Me, 2000, and NT 4.0) duty cycle 5,000 pages per month 104 memory 8MB built-in RAM 8MB, 96 MHz processor buttons/lights Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light Infrared Light Bluetooth Wireless Connection Status Light (Visit HP’s Website to see product specification information for HP Deskjet’s Bluetooth wireless communications feature) i/o interface Universal Serial Bus 2.0 IrDA version 1.1, 4 MBps Bluetooth wireless communications (Visit HP’s Website to see product specification information for HP Deskjet’s Bluetooth wireless communications feature) dimensions With Automatic Two-Sided Printing Module: 440 mm wide x 196 mm high x 435 mm deep 17.32 in wide x 7.72 in high x 17.13 in deep weight With Automatic Two-Sided Printing Module: 6.65 kg (14.65 lb) without print cartridges Without Automatic Two-Sided Printing Module: 5.85 kg (12.9 lb) without print cartridges 105 operating environment Maximum operating conditions: Temperature: 41 to 104 degree F, 5 to 40 degrees C Humidity: 15 to 80 percent RH non condensing Recommended operating conditions for best print quality: Temperature: 59 to 95 degrees F or 15 to 35 degrees C Humidity: 20 to 80 percent RH non condensing Storage conditions: Temperature: -40 to 140 degrees F, -40 to 60 degrees C power consumption 2 watts maximum when off 4 watts average non-printing 40 watts average when printing power requirements Input Voltage: 100 to 240 Vac (±10%) Input Frequency: 50/60 Hz (+3 Hz) Accommodates the worldwide range of AC line voltages and frequencies. declared noise emissions in accordance with ISO 9296 Sound power level, LWAd (1B = 10 dB): 6 dB in normal mode Sound pressure level, LpAm (bystander positions): 49 dB in normal mode alignment Skew: ± 0.152 mm/mm (0.006 in/in) on plain paper ± 0.254 mm/mm (0.010 in/in) on HP transparency films 106 media weight Paper: U.S. Letter: 60 to 90 g/m2 (16 to 24 lb) Legal: 75 to 90 g/m2 (20 to 24 lb) Envelopes: 75 to 90 g/m2 (20 to 24 lb) Cards: Up to 200 g/m2 (110 lb index max) Banner paper: 60 to 90 g/m2 (16 to 24 lb) media handling Sheets: up to 150 Banners: up to 20 sheets Envelopes: up to 15 Cards: up to 45 cards Greeting cards: up to 5 cards Transparencies: up to 30 Labels: up to 20 sheets of labels (use only U.S. Letter- or A4-sized sheets) Photo paper: up to 20 sheets Out tray capacity: Draft: up to 35 sheets Normal: up to 50 sheets Best: up to 50 sheets media size Paper: U.S. Letter: 216 x 279 mm (8.5 x 11 in) Legal: 216 x 356 mm (8.5 x 14 in) Executive: 184 x 279 mm (7.25 x 10.5 in) A4: 210 x 297 mm A5: 148 x 210 mm B5-JIS: 182 x 257 mm User Defined: Width: 77 to 216 mm (3.0 to 8.5 in) Length: 127 to 356 mm (5.0 to 14 in) 107 Banner: U.S. Letter: 216 x 279 mm (8.5 x 11 in) A4: 210 x 297 mm Envelopes: U.S. No. 10: 105 x 241 mm (4.3 x 9.5 in) Invitation A2: 111 x 146 mm (4.37 x 5.75 in) DL: 220 x 110 mm C6: 114 x 162 mm Index/Greeting Cards: 76 x 127 mm (3 x 5 in) 102 x 152 mm (4 x 6 in) 127 x 203 mm (5 x 8 in) AG: 105 x 148.5 mm Hagaki: 100 x 148 mm Labels: U.S. Letter: 216 x 279 mm (8.5 x 11 in) A4: 210 x 297 mm Transparencies: U.S. Letter: 216 x 279 mm (8.5 x 11 in) A4: 210 x 297 mm Photo (with tear-off tab): 102 x 152 mm (4 x 6 in) print cartridges Black: HP 51645A Series or HP No. 45 Tri-color: HP C6578D Series or HP No. 78 Large Tri-color: HP C6578A Series or HP No. 78 108 Bluetooth wireless communications feature specifications For more information about your printer’s Bluetooth wireless communications feature, visit HP’s Website at: http://www.hp.com. Click drivers, type 995c in the enter product name and number box, and then press Enter. 109 infrared printing specifications range 1 meter (3 feet) 30 degree cone supported operating systems Some operating systems supported by infrared technology include: Windows 2000 Windows 98 Windows CE Palm supported devices Some of the devices supported by infrared technology include: Laptop or notebook computer with infrared capability (including the hp omnibook) Some personal digital assistants (including the Palm product line) Some Windows CE devices (including the hp jornada) Digital cameras with infrared capability and the JetSend program (including the hp photosmart) Cellular phones with infrared capability supported protocols IrLPT JetSend OBEX 110 automatic two-sided printing module specifications Automatic Two-Sided Printing Module model no. C6463A duty cycle 5,000 sides of pages per month dimensions 324 mm (12.75 in) long x 133 mm (5.25 in) wide x 111 mm (4.37 in) high weight 0.79 kg (1.75 lbs) declared noise emissions in accordance with ISO 9296 Sound power level, LWAd (1B = 10 dB): 6.1 dB in normal mode Sound pressure level, LpAm (bystander positions): 48 dB in normal mode media weight U.S. Letter and A4 paper: 60 to 90 g/m2 (16 to 24 lb) Cards: up to 160 g/m2 (90 lb index maximum) 111 minimum printing margins Letter and Executive: Left and right margins: 6.4 mm (0.25 in) Top and bottom margins: 11.7 mm (0.46 in) A4: Left and right margins: 3.4 mm (0.134 in) Top and bottom margins: 11.7 mm (0.46 in) A5, B5, 5 x 8 in Card, and User Defined Size: Left and right margins: 3.17 mm (0.125 in) Top and bottom margins: 11.7 mm (0.46 in) media size Paper: U.S. Letter: 216 x 279 mm (8.5 x 11 in) Executive: 184 x 279 mm (7.25 x 10.5 in) A4: 210 x 297 mm A5: 148 x 210 mm B5: 182 x 257 mm Cards: 127 x 203 mm (5 x 8 in) User Defined Size: Minimum 100 mm x 148 mm (3.94 x 5.83 in) Maximum 216 mm x 297 mm (8.5 x 11.7 in) 112 media type HP plain paper or hp bright white inkjet paper: Letter-size, 500 sheets C1824A A4-size, 500 sheets C1825A Letter-size, 250 sheets C5976B A4-size, 250 sheets C5977B HP photo quality inkjet paper, matte finish: Letter-size, 100 sheets C7007A HP photo quality inkjet paper, semi gloss: Letter-size, 25 sheets C6983A A4-size, 25 sheets (Europe) C6984A A4-size, 25 sheets (Asia) C7006A HP premium inkjet heavyweight paper: A4-size, 100 sheets C1853A HP felt-textured greeting card paper, ivory/half-fold: Letter-size, 20 sheets and 20 envelopes C6828A HP professional brochure & flyer paper, two-sided gloss: Letter-size, 50 sheets C6817A A4-size, 50 sheets (Europe) C6816A A4-size, 50 sheets (Asia) C6819A HP professional brochure & flyer paper, two-sided, matte finish: Letter-size, 50 sheets C6955A 113 minimum printing margins See the printing margin settings for the following media types: A4 paper Left and Right Margins: 3.4 mm (0.134 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) letter, legal, and executive paper Left and Right Margins: 6.4 mm (0.25 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) A5, B5, and user defined paper Left and Right Margins: 3.2 mm (0.125 in) Top Margin: 1.8 mm (.07 in) Bottom Margin: 11.7 mm (0.46 in) cards (3 x 5 in, 4 x 6, 5 x 8, and A6) Left and Right Margins: 3.2 mm (0.125 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) Hagaki postcards Left and Right Margins: 3.2 mm (0.125 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) envelopes Left and Right Margins: 3.2 mm (0.125 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) 114 banners - A4 (210 x 297 mm [8.27 x 11.7 in]) Left and Right Margins: 3.4 mm (0.134 in) Top Margin: 0.0 mm (0.00 in) Bottom Margin: 0.0 mm (0.00 in) banners - letter (216 x 279 mm [8.5 x 11 in]) Left and Right Margins: 6.4 mm (0.25 in) Top Margin: 0.0 mm (0.00 in) Bottom Margin: 0.0 mm (0.00 in) photo with tear-off tab Left and Right Margins: 3.2 mm (0.125 in) Top Margin: 3.2 mm (0.125 in) Bottom Margin: 3.2 mm (0.125 in) 115 system requirements Your computer should meet the following requirements: Microsoft Windows 2000 Minimum Processor Speed: Pentium 133 MHz Required RAM: 64 MB Required Free Hard Disk Space: 40 MB* Microsoft Windows Me Minimum Processor Speed: Pentium 150 MHz Required RAM: 32 MB Required Free Hard Disk Space: 40 MB* Microsoft Windows 95, 98, or NT 4.0 Minimum Processor Speed: Pentium 66 MHz Required RAM: 32 MB Required Free Hard Disk Space: 40 MB* * If you are printing photographs, you must have at least 100 MB free hard disk space. If your are printing at 2400 x 1200 dpi, you must have at least 400 MB free hard disk space. 116 index a c alignment 106 Automatic default printer setting 9 Automatic Paper-Type Sensor 2 9 58 disabling 59 86 print quality 99 printing problems 100 problems 99 troubleshooting 86 Automatic Two-Sided Printing Module 2 8 16 56 only one page prints 98 option cannot be enabled 97 paper size changes 98 printing problems 93 specifications 111 supported paper types 56 calibrating printer 76 calibration page 67 cleaning print cartridge 76 automatic 68 manual 69 cleaning printer case 72 color adjustments 14 color graphics 104 ColorSmart III 2 b banner paper 39 40 banner printing 11 banner printing problems 90 banners printing 39 binding book 44 tablet 44 blank pages printing 87 Bluetooth wireless feature 2 7 9 48 Bluetooth connection status light 79 problems with 101 specifications 109 book binding 44 built-in memory 105 business card printing 28 buttons 105 Cancel 6 Power 7 Resume 7 d damage to printer 66 73 default printer setting Automatic 9 diagnostics page 76 digital photos 32 dimensions 105 duty cycle 104 e envelope printing 11 guidelines 21 23 multiple 22 single 20 error writing to LPT1 81 error writing to USB port 81 f flashing lights 78 80 all lights flashing 79 Power light 78 Print Cartridge light 79 Resume light 78 g greeting card printing 33 greeting cards printing guidelines 35 117 h hard disk space 116 HP Deskjet printer features 2 HP Deskjet Toolbox 76 opening 76 utilities 76 Windows 95, 98, Me, 2000, NT4 76 HP photo paper 31 32 i In tray 7 10 index card printing 28 Infrared icon 49 infrared lens 8 49 50 infrared light 49 50 Infrared Monitor 50 infrared printing 2 49 delayed printing 92 in Windows 2000 50 in Windows 98 49 IrLPT 110 JetSend option 54 OBEX 110 PCL inkjet option 54 problems 91 specifications 110 status 50 supported devices 110 supported operating systems 110 supported protocols 110 with HP PhotoSmart Digital Camera 52 positioning devices 52 with laptop 49 displaying icon on taskbar 51 positioning devices 50 with notebook 49 with Palm Pilot 51 beaming 52 positioning devices 51 with Windows CE device 53 positioning devices 53 ink streaks 68 69 118 installing automatic two-sided printing module automatic two-sided printing module 55 IrDA 49 91 iron-on transfer printing 41 guidelines 42 l label printing 26 guidelines 27 lights 105 Bluetooth connection 7 flashing 78 80 91 Power 7 Print Cartridge Status 6 62 63 67 Resume 7 Low Memory Mode 14 85 m manual two-sided printing 8 43 guidelines 45 margins 114 banners 115 cards 114 envelopes 114 paper 114 photo paper with tear-off tab 115 postcards 114 setting 12 media sizes 107 media weight 107 memory 105 minimum printing margins 12 114 mirror image 42 missing lines or dots 68 mouse icon 4 n noise emissions 106 note icon 4 o operating environment 106 Out tray 7 11 Out tray extension 11 p page orientation 13 paper alignment 106 paper capacity 107 paper does not come out of printer 80 paper jams 78 82 clearing 78 in Automatic Two-Sided Printing Module 94 in Rear Access Door 82 paper sizes 107 paper trays 7 10 In tray 10 Out tray 11 Out tray extension 11 paper types 107 determining automatically 58 part of document missing 88 photo paper 31 photo paper printing resolution 104 photograph printing 30 guidelines 32 PhotoREt 2 31 32 85 104 photos printing incorrectly 89 poster printing 36 guidelines 37 power consumption 106 print cartridge checking status 63 cleaning 76 automatic 68 manual 69 cleaning debris 69 copper contacts 66 defective 63 improper installation 63 ink nozzle plate 69 ink nozzles 66 low ink 62 64 maintaining 74 missing 63 part numbers 75 refilling 73 warranty exclusion 73 removing debris 70 replacing 65 87 status 63 status icons 63 storing 74 troubleshooting problems with 63 warning messages 16 when to clean 68 print cartridge cradle 65 cleaning 71 Print Cartridge Status icons 63 Print Cartridge Status light 62 63 67 print properties 13 print quality 16 print settings 16 default 9 16 17 Default Print Settings taskbar icon 16 print speed 2 84 104 black text 104 mixed text with color graphics 104 print technology 104 printable area 12 114 printer cleaning cartridges 69 cleaning case 72 damage to 73 dimensions 105 I/O interface 105 media sizes 107 media types 107 media weight 107 minimum printing margins 114 noise emissions 106 operating conditions 106 operating environment 106 paper alignment 106 paper capacity 107 paper sizes 107 power consumption 106 119 print cartridge cradle noise 72 setting printing margins 12 voltage 106 weight 105 printer does not turn on 83 printer driver 13 printer features 6 printer maintenance HP Deskjet Toolbox 76 printer memory 105 printer not printing 80 Printer Properties Advanced tab Windows 95, 98, Me, 2000, NT4 14 Features tab Windows 95, 98, Me, 2000, NT4 13 Setup tab Windows 95, 98, Me, 2000, NT 13 Printer Properties dialog box 15 Printer Settings taskbar icon 15 16 printer software 13 printer specifications 104 printer status flashing lights 78 printer too slow 84 printing automatic two-sided 57 banners 39 guidelines 40 business cards 28 guidelines 29 envelopes guidelines 21 23 multiple 22 single 20 stack 22 greeting cards 33 guidelines 35 index cards 28 guidelines 29 iron-on transfers 41 guidelines 42 120 labels 26 guidelines 26 27 manual two-sided 43 guidelines 45 mirror image 42 photographs 30 guidelines 32 posters 36 guidelines 37 small media 28 guidelines 29 transparencies 24 guidelines 25 Windows 95, 98, Me, 2000, NT4 13 printing margins 12 114 minimum 114 setting 12 114 printing speed increasing 31 32 printing test page 71 printout problems 87 r Rear Access Door 8 45 78 refilling print cartridge 73 restarting printer when to restart 79 s setting 12 Setup tab 13 shortcuts taskbar icon 17 small media printing 28 software compatibility 104 specifications 104 Automatic Two-Sided Printing Module 111 infrared printing 110 minimum printing margins 114 print cartridges 108 printer 104 system requirements 116 stack of envelopes 22 surge protector 7 symbols 3 system requirements 116 Windows 2000 116 Windows 95, 98, Me, NT, Windows requirements 116 t tablet binding 44 taskbar icon 15 shortcuts 17 text resolution 104 Toolbox 76 opening 76 utilities 76 Windows 95, 98, Me, 2000, NT4 76 transparency printing 24 guidelines 25 troubleshooting automatic paper option 86 Automatic Paper-Type Sensor problems 99 Automatic Two-Sided Printing Module cannot enable option 97 only one page prints 98 paper size changes 98 Automatic Two-Sided Printing Module problems 93 banner printing problems 90 blank pages printing 87 complex documents 85 document printing at angle 87 error writing to LPT1 81 error writing to USB port 81 flashing lights 78 80 infrared light flashing 91 infrared printing problems 91 new print setting not shown 88 paper does not come out of printer 80 paper ejected 100 paper jams 78 82 94 part of document missing 88 photos printing incorrectly 89 print cartridges 87 printer does not turn on 83 printer not printing 80 printer too slow 84 printout problems 87 USB connection problems 81 85 two-sided printing 13 automatic 8 15 56 noise emissions 111 paper types 111 printing margins 112 specifications 111 manual 8 43 u USB connection problems 81 85 w warning messages 3 16 warnings print cartridge 16 warnings icon 3 What’s This? help feature 4 14 121
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