HP (Hewlett-Packard) 2500 Series Printer User guide

hp color LaserJet 2500 series
copyright © 2003
Hewlett-Packard Company
printed in USA
hp color LaserJet
2500 series
www.hp.com
*C9706-90960*
*C9706-90960*
C9706-90960
Spine thickness = .3125 inches
use
HP Color LaserJet 2500 series printer
User guide
Copyright and License
Warranty
Trademark Credits
©Copyright Hewlett-Packard Company 2003
The information contained in this document
is subject to change without notice.
Adobe Photoshop® is a trademark of Adobe
Systems Incorporated.
Hewlett-Packard makes no warranty of any
kind with respect to this information.
HEWLETT-PACKARD SPECIFICALLY
DISCLAIMS THE IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
CorelDRAW™ is a trademark of Corel.
All Rights Reserved. Except as allowed by
copyright laws or herein, reproduction,
adaptation, or translation without prior written
permission is prohibited.
A user of the Hewlett-Packard printer
associated with this user guide is granted a
license to: a) print hard copies of this
user guide for PERSONAL, INTERNAL or
COMPANY use subject to the restriction not
to sell, re-sell or otherwise distribute the hard
copies; and b) place an electronic copy of
this user guide on a network server, provided
access to the electronic copy is limited to
PERSONAL, INTERNAL users of the
Hewlett-Packard printer associated with this
user guide.
Part number C9706-90960
Edition 1, 1/2003
Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714 U.S.A.
Hewlett-Packard shall not be liable for any
direct, indirect, incidental, consequential, or
other damage alleged in connection with the
furnishing or use of this information.
ENERGY STAR® and the Energy Star logo are
U.S. registered marks of the United States
Environmental Protection Agency.
Microsoft®, Windows®, MS-DOS®, and
Windows NT® are U.S. registered
trademarks of Microsoft Corporation.
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U.S. trademarks of Netscape
Communications Corporation.
TrueType™ is a U.S. trademark of Apple
Computer, Inc.
UNIX® is a registered trademark of The Open
Group.
HP Customer Care
Telephone support
HP provides free telephone support during the warranty period. When you call, you will be connected to a responsive
team waiting to help you. For the telephone number for your country/region, see the flyer that shipped in the box with
the product. Before calling HP, have the following information ready: product name and serial number, date of
purchase, and description of the problem.
You can also find support on the Internet at http://www.hp.com. In the Select your country or region field in the top,
right corner, select your country/region and click . Click the Support block.
Online and other support
Online Services: for 24-hour
access to information using a
modem or Internet connection
World Wide Web URL: Updated HP printer software, product and support information, and
printer drivers in several languages can be obtained from: http://www.hp.com/go/clj2500. (Site is
in English.)
Printer drivers: Visit http://www.hp.com. In the Select your country or region field in the top,
right corner, select your country/region and click
. Click the Drivers block, and then enter
color laserjet 2500 as the product name. The Web page for the drivers might be in
English, but you can download the drivers themselves in several languages.
Software utilities, drivers,
and electronic information
Visit: http://www.hp.com/go/support/clj2500. (Site is in English.)
Call: See the flyer that shipped in the box with the product.
HP direct ordering for
accessories or supplies
Visit: http://www.hp.com/go/ljsupplies
1-800-871-5111
Call: 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).
HP Support Assistant CD
This support tool offers a comprehensive online information system designed to provide
technical and product information on HP products. To subscribe to this quarterly service in the
U.S. or Canada, call 1-800-457-1762. In Hong Kong SAR, Indonesia, Malaysia, or Singapore,
call Mentor Media at (65) 740-4477.
HP Service Information
To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).
For service for your product, call the customer support number for your country/region. See the
flyer that shipped in the box with the printer.
HP Service Agreements
Call: 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).
Extended Service: 1-800-446-0522
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Contents
HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
1 Printer basics
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Printer configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Printer parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Interface ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Control panel features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Software and supported operating systems . . . . . . . . . . . . . . . . . . . . . . .17
Software for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Software for network installations only . . . . . . . . . . . . . . . . . . . . . . . . .19
Software for Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Software tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Uninstalling the printing software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Uninstalling software for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Uninstalling software for Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Accessories and ordering information . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
2 Printing tasks
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Choosing paper and other print media. . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Supported print media for tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Supported print media for optional tray 2 . . . . . . . . . . . . . . . . . . . . . .29
Supported print media for optional tray 3 . . . . . . . . . . . . . . . . . . . . . . .30
Purchasing paper and other print media . . . . . . . . . . . . . . . . . . . . . . .30
Loading trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Loading tray 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Loading optional tray 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Loading optional tray 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Printing a job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Gaining access to printer driver settings . . . . . . . . . . . . . . . . . . . . . . .37
Features in the printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Choosing an output location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Printing on special print media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Printing on envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Printing on labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Printing on grayscale transparencies . . . . . . . . . . . . . . . . . . . . . . . . .45
Printing on custom-sized print media or cardstock . . . . . . . . . . . . . . .46
Printing on letterhead or preprinted forms . . . . . . . . . . . . . . . . . . . . . .47
Printing on both sides (duplexing manually) . . . . . . . . . . . . . . . . . . . . . . .48
Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Using color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
HP ImageREt 2400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
HP ColorSmart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Managing color options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Matching colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Printing in four-colors (CMYK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
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Contents 5
3 Managing the printer
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Special pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP Color LaserJet 2500 Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the embedded Web server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Printer Status and Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
55
56
58
60
63
4 Problem solving and maintenance
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Resolving control panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Supplies Status lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Printer Status lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Secondary light patterns for Printer Status lights . . . . . . . . . . . . . . . 77
Solving print-quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Solving issues with all printed documents . . . . . . . . . . . . . . . . . . . . . 81
Solving issues with color documents . . . . . . . . . . . . . . . . . . . . . . . . . 87
Resolving problems that generated messages . . . . . . . . . . . . . . . . . . . . 89
Resolving problems that did not generate messages . . . . . . . . . . . . . . . 90
Solving general printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Solving PostScript (PS) errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Solving common Macintosh problems . . . . . . . . . . . . . . . . . . . . . . . . 97
Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Calibrating the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Managing supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Supplies life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Checking and ordering supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Storing supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Replacing and recycling supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
HP policy on non-HP supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
HP fraud hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Appendix A Service and support
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . . . . . . .
Limited warranty for the print cartridges and imaging drum . . . . . . . . . .
Availability of support and service . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP maintenance agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
On-site service agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP Express Exchange (U.S. and Canada only) . . . . . . . . . . . . . . . . . .
Repacking the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
105
106
107
108
108
108
109
110
Appendix B Specifications and regulatory information
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental Product Stewardship program . . . . . . . . . . . . . . . . . . . .
Protecting the environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Material safety data sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FCC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Canadian DOC statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VCCI statement (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Korean EMI statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Finnish laser statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6 Contents
113
114
116
116
118
119
120
120
121
121
121
121
122
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Appendix C Print media specifications
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
General guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Tray specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Paper and print media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Grayscale transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Appendix D Working with memory and print server cards
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Printer memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Installing memory and font DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Checking DIMM installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Enabling memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Enabling the language font DIMM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Installing an HP Jetdirect print server card . . . . . . . . . . . . . . . . . . . . . . 139
Index
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Contents 7
8 Contents
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1
Printer basics
Introduction
This section provides information about the following topics:
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“Printer configurations” on page 10
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“Printer features” on page 11
●
“Printer parts” on page 13
●
“Software and supported operating systems” on page 17
●
“Software for Windows” on page 18
●
“Software for Macintosh” on page 20
●
“Software tips” on page 21
●
“Uninstalling the printing software” on page 22
●
“Accessories and ordering information” on page 24
Chapter 1 Printer basics 9
Printer configurations
Thank you for purchasing the HP Color LaserJet 2500 series printer. This printer is available in
the configurations described below.
HP Color LaserJet 2500L
The HP Color LaserJet 2500L printer is a four-color laser printer that prints at 16 pages per
minute (ppm) in black and white, and 4 ppm in color.
●
Trays. The printer comes with a multipurpose tray (tray 1) that holds up to 125 sheets of
various print media or 10 envelopes. Compatible with and optional 250-sheet tray (tray 2) for
standard sizes and optional 500-sheet tray (tray 3) for A4 and letter sizes. (Optional tray 2
must be installed in order to install optional tray 3.)
●
Connectivity. The printer provides parallel and universal serial bus (USB) ports for
connectivity. (You cannot connect both at the same time.) The printer also contains an
enhanced input/output (EIO) slot for installing an optional HP Jetdirect print server card.
●
Memory. The printer contains three dual inline memory module (DIMM) slots. The standard
64-megabyte (MB) random access memory (RAM) DIMM resides in one of the slots. You can
expand the printer memory to a total of 256 MB using 32-, 64-, or 128-MB RAM DIMMs. You
can also install a language font DIMM in one of the DIMM slots.
HP Color LaserJet 2500
The HP Color LaserJet 2500 printer comes with the features that the 2500L model provides as
well as tray 2. This model is compatible with optional tray 3.
HP Color LaserJet 2500n
The HP Color LaserJet 2500n printer comes with the features that the 2500 model provides as
well as an HP Jetdirect print server card for connecting to a 10/100 Base-T network. This model
is compatible with optional tray 3.
HP Color LaserJet 2500tn
The HP Color LaserJet 2500tn printer comes with the features that the 2500n model provides as
well as tray 3.
10 Printer basics
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Printer features
Color printing
●
Capable of laser printing in full color using the four process colors: cyan, magenta, yellow, and
black.
Fast print speed
●
Prints A4/letter-size paper at 16 ppm for black or 4 ppm for color.
Excellent print quality
●
True 600 by 600 dots per inch (dpi) text and graphics.
ImageREt 2400 provides 2400 dpi color laser-class quality through a multilevel printing process.
Adjustable settings to optimize print quality.
The HP UltraPrecise print cartridge has a finer toner formulation that provides sharper text and
graphics.
●
●
●
Ease of use
●
●
Expandability
●
●
●
●
Flexible paper handling
●
●
●
●
●
●
Few supplies to order. Supplies are easy to install.
Convenient access to printer information and settings using software tools (HP Color LaserJet
2500 Toolbox, embedded Web server, Printer Status and Alerts).
Optional tray 2. Included with the 2500, 2500n, and 2500tn models; compatible with the 2500L
model. This 250-sheet tray for standard sizes reduces the frequency with which you have to add
paper to the printer. Only one 250-sheet tray can be installed on the printer.
Tray 3. Included with the 2500tn model; compatible with the 2500L, 2500, and 2500n models.
This 500-sheet tray for letter and A4 sizes reduces how often you have to add paper to the
printer. Only one 500-sheet tray can be installed on the printer. Optional tray 2 must be installed
to install an optional tray 3.
Optional HP Jetdirect print server card for connecting to a network. Included with the 2500n and
2500tn models; compatible with the 2500L and 2500 models.
Two DIMM slots for adding memory and fonts.
Adjustable tray 1 (multipurpose tray) for letterhead, envelopes, labels, grayscale transparencies,
custom-sized media, postcards, and heavy paper.
Optional tray 2 (250-sheet tray) for standard-size paper.
Optional tray 3 (500-sheet tray) for letter- and A4-size paper. (Optional tray 2 must be installed in
order to install optional tray 3.)
One 125-sheet output bin and one output door. Select the top output bin (face down) for most
jobs, including grayscale transparencies. Use the rear output door (face up) for jobs on heavy
paper, light paper, or special print media.
Straight-through paper path capability from tray 1 to the rear output door.
Manual duplexing. See “Printing on both sides (duplexing manually)” on page 48.
Printer control language
(PCL) printer language and
fonts
●
Fast printing performance, built-in Intellifont and TrueType™ scaling technologies, built-in
HP-GL/2 vector graphics, and advanced imaging capabilities are benefits of the PCL 6 printer
language. PCL 6 also includes 45 scalable TrueType fonts and one bitmapped Line Printer Font.
PCL 6 printer language also included.
PostScript (PS) 3 emulation
language and fonts
●
PS 3 emulation with 35 built-in PS language fonts included.
Automatic language
switching
●
The printer automatically determines and switches to the appropriate printer language (such as
PS 3 emulation) for the print job.
Interface connections
●
Bidirectional ECP type-B parallel port (IEEE-1284 compliant).
USB port. A parallel cable and a USB cable cannot be connected at the same time. If they are,
USB disables itself.
EIO slot in the 2500L and 2500 models. The 2500n and 2500tn models include the optional
HP Jetdirect print server card.
●
●
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Chapter 1 Printer basics 11
Networking
●
●
●
The 2500L and 2500 models provide an EIO slot for an optional HP Jetdirect print server card
for fast and easy connectivity. (The 2500n and 2500tn models include the HP Jetdirect print
server card.)
All common network protocols such as Ethernet, Token Ring, and LocalTalk are available using
HP Jetdirect print server cards.
Wireless networking (802.11b) is available with the HP Jetdirect print server card (model
J6058A).
Enhanced memory and
memory expansion
●
The printer comes with 64 MB of memory and can be expanded to 256 MB with the DIMM slots.
Most documents can be printed using the standard amount of printer memory through the aid of
Memory Enhancement technology (MEt). MEt automatically compresses data, virtually doubling
the printer memory and allowing more complex printing with available memory.
Energy savings
●
The printer automatically conserves electricity by substantially reducing power consumption
when not printing.
As an ENERGY STAR® partner, Hewlett-Packard Company has determined that this product
meets ENERGY STAR guidelines for energy efficiency. ENERGY STAR® is a U.S. registered service
mark of the United States Environmental Protection Agency.
●
Economical printing
●
N-up printing and two-sided printing using manual duplexing saves paper. See “Printing multiple
pages on one sheet of paper (N-up printing)” on page 40 and “Printing on both sides (duplexing
manually)” on page 48.
Print cartridges
●
Supplies Status page with print cartridge and imaging drum gauges to display life remaining. For
HP supplies only.
No-shake cartridge design.
Authentication for HP print cartridges.
Enabled supplies ordering capability.
●
●
●
12 Printer basics
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Printer parts
Before using the printer, familiarize yourself with the parts of the printer.
Control panel
Top output
bin
Top cover
Tray 1
Power
switch
Optional tray 2
(2500, 2500n, and
2500tn)
Control
panel
Rear output
door
Interface ports
Power
connector
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Chapter 1 Printer basics 13
Interface ports
All 2500 series printers have two interface ports: an IEEE-1284B parallel port and a USB port.
The 2500L and 2500 models also contain an EIO slot for installing an optional HP Jetdirect print
server card. To order, see “Accessories and ordering information” on page 24, or contact your
local HP dealer.
The 2500n and 2500tn models include an HP JetDirect print server card (J6057A) that contains
a 10/100 Base-T (RJ-45) port.
Note
You cannot connect the printer to one computer using the parallel cable and to another computer
using the USB cable. If you connect both types of cables, the USB disables itself. However, you
can connect one of the cables while the printer is connected to the network using an installed
HP Jetdirect print server card.
USB port
Parallel port
(IEEE-1284B)
10/100 Base-T
(on the optional HP Jetdirect
print server card)
Because an HP Jetdirect print server card is not included with all models, it will be referred to as
the optional HP Jetdirect print server card in this documentation.
14 Printer basics
ENWW
Control panel features
The printer contains the following lights and buttons on its control panel:
Black print-cartridge
light
Yellow print-cartridge
light
ROTATE CAROUSEL
button
Supplies Status lights
and buttons
Cyan print-cartridge
light
Magenta print-cartridge
light
Imaging-drum
light
Attention light
(amber)
Ready light
(green)
Go light and
GO button (both green)
Printer Status lights
and buttons
CANCEL JOB
button
The lights and buttons are arranged into two main groups: Supplies Status (top) and Printer
Status (bottom). To interpret and troubleshoot control panel light messages, see “Resolving
control panel messages” on page 71.
Understanding Supplies Status
The printer contains five lights and one button to indicate and control the status of the print
cartridges and imaging drum. To interpret and troubleshoot control panel light messages, see
“Resolving control panel messages” on page 71.
Black, Cyan, Magenta, and Yellow Supplies Status lights
These lights indicate when a print cartridge is low (light is on), empty or missing (light blinks), or
the first time you install a non-HP print cartridge (light blinks and Attention light is on). These
lights will not indicate low or empty status for non-HP print cartridges.
Rotate Carousel button
When the top cover is closed, pressing
(ROTATE CAROUSEL) rotates the print-cartridge
carousel to bring the next print cartridge into the top position. The light for the print cartridge that
is approaching the top position blinks quickly two or three times.
Imaging drum light
This light indicates when the imaging drum is low (light is on) empty or missing (light blinks), or
the first time you install a non-HP imaging drum (light blinks and Attention light is on). This light
will not indicate low or empty status for non-HP imaging drums.
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Chapter 1 Printer basics 15
Understanding Printer Status
The printer has two buttons and three lights to indicate and control the printer status. To interpret
and troubleshoot control panel light messages, see “Resolving control panel messages” on
page 71.
Cancel Job button
CAUTION
●
When the Ready light is blinking, pressing
(CANCEL JOB) cancels the current job.
●
When the printer is not experiencing an error, pressing
(GO) and
(CANCEL JOB)
simultaneously prints a Configuration page and a Supplies Status page. (If an HP Jetdirect
print server card is installed, an HP Jetdirect page also prints.)
●
When a Supplies Status light is blinking and the Attention light is on (indicating a non-HP
supply has been installed), pressing
(CANCEL JOB) allows you to continue printing.
You will not receive any indication when a non-HP supply is empty. If you continue printing after
the supply is empty, damage to the printer can occur. See “Hewlett-Packard limited warranty
statement” on page 106.
Attention light
Generally, the Attention light blinks when the printer is out of paper, when a jam has occurred, or
when other problems that need attention occur.
The Attention light is on in conjunction and one of the Supplies Status lights is blinking the first
time a non-HP supply is installed.
Ready light
The Ready light is on when the printer is ready to print (experiencing no errors that prevent
printing) and blinks when it is receiving data to be printed.
Go light and Go button
16 Printer basics
●
When the Go light is on and the Attention light is blinking, pressing
(GO) continues the
print job after you load paper for a manual feed or clears some errors.
●
When the Go light is blinking, the top cover has been opened and then closed or you have
pressed
(ROTATE CAROUSEL). Pressing
(GO) returns the printer to the Ready state. If
you do not press
(GO), the printer returns to the Ready state on its own after
approximately eight seconds.
●
When the Go light is off, pressing
(GO) prints a Demo page. Pressing
(GO) and
(CANCEL JOB) simultaneously prints a Configuration page and a Supplies Status page. (If
an HP Jetdirect print server card is installed, an HP Jetdirect page also prints.)
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Software and supported operating systems
For easy printer setup and access to the full range of printer features, HP strongly recommends
that you install the software provided. Not all software is available in all languages. See the
getting started guide for installation instructions, and see the Readme for the latest software
information.
The most recent drivers, additional drivers, and other software are available from the Internet
and other sources. If you do not have access to the Internet, see “HP Customer Care” on
page 3.
The printer comes with software for the following operating systems:
●
Microsoft® Windows® 95 (printer driver only), Windows 98, Windows NT® 4.0, Windows 2000,
Windows Millennium Edition (Me), and Windows XP
●
Macintosh System 8.6 and later
The table lists the software that is available for your operating system.
Windows 95
Windows 98, Me
Windows NT 4.0,
2000, XP*
Macintosh
UNIX®,
Linux
OS/2
Windows Installer
PCL 6 printer driver
PCL 5c printer driver
PS 3 emulation printer driver
HP Web Jetadmin software
*
Printer Status and Alerts
software
HP Color LaserJet 2500
Toolbox
Embedded Web server
**
**
**
Macintosh Installer
Macintosh PostScript printer
description (PPD) and printer
dialog extensions (PDE)
***
IBM drivers
Model scripts
****
* XP refers to 32-bit. The 64-bit XP only receives the Unidriver.
** Available only in a network installation.
*** Available on the HP website.
**** Available on the HP website. Not specific to this printer.
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Chapter 1 Printer basics 17
Software for Windows
When you install the software for Windows, you can directly connect the printer to a computer
using a USB or parallel cable or you can connect the printer to the network using an optional
HP Jetdirect print server card. Different software is available depending on the type of installation
you chose. See the getting started guide for installation instructions, and see the Readme for
latest software information.
The following software is available to all users of the printer, whether you connected the printer
directly to a computer using a parallel cable or USB cable, or whether you connected the printer
to the network using an HP Jetdirect print server card.
Printer drivers
A printer driver is a software component that provides access to printer features and provides the
means for the computer to communicate with the printer. Choose a printer driver based on the
way you use the printer. For help using your printer driver, see “Gaining access to printer driver
settings” on page 37.
●
Use the PCL 6 printer driver to take full advantage of the printer features. Unless complete
backward compatibility with previous PCL drivers or older printers is necessary, the PCL 6
driver is recommended.
●
Use the PCL 5c printer driver if you need print results to look consistent with those from older
HP LaserJet printers. Certain features are not available in this printer driver. (Do not use the
PCL 5c driver for this printer with older printers.)
●
Use the PS printer driver for compatibility with PS needs. Certain printer features are not
available in this printer driver.
The printer automatically switches between PS 3 emulation and PCL printer languages
depending on the driver you have selected.
Using Help
The printer driver has Help dialog boxes that can be activated from the Help button in the printer
driver, the F1 key on the computer keyboard, or the question mark symbol (?) in the upper-right
corner of the printer driver. These Help dialog boxes give detailed information about the specific
printer driver. Help for the printer driver is separate from the Help for your program.
HP Color LaserJet 2500 Toolbox
HP Color LaserJet 2500 Toolbox is only supported for Windows 98 and later. You must have
performed a complete software installation in order to use the HP Color LaserJet 2500 Toolbox.
The HP Color LaserJet 2500 Toolbox provides links to printer status information and help
information, such as this user guide; and tools for diagnosing and solving problems. You can also
view explanations and animations of light messages on the control panel. The HP Color LaserJet
2500 Toolbox also provides printer status and settings information from the embedded Web
server. See “Managing the printer” on page 55 for more information.
18 Printer basics
ENWW
Embedded Web server
When the printer is directly connected to a computer, the embedded Web server is supported for
Windows 98 and later. When the printer is connected to the network, the embedded Web server
is supported for Windows 95 and later, Mac OS 8.6 and later, UNIX, Linux, and OS/2.
With the embedded Web server, you can gain access to the printer settings and information by
typing an IP address in a Web browser (such as Netscape Navigator™ or Microsoft Internet
Explorer) on any computer. You can use the embedded Web server to configure the printer and
view status information, as well as view a textual message regarding what a Status light
message on the printer means. See “Managing the printer” on page 55 for more information.
Printer Status and Alerts
Printer Status and Alerts software provides optional printer and job status alerts. These alerts
include notification of jams, of print cartridges being low, or of jobs failing to print because a print
cartridge is empty. You can also view device-status information that is stored in the embedded
Web server. See “Managing the printer” on page 55 for more information.
Software for network installations only
This software is available only when the printer is connected to a network.
HP Web Jetadmin
HP Web Jetadmin is intended for printer management in commercial and enterprise networks.
While the embedded Web server is used to manage a single printer, HP Web Jetadmin is used
to manage groups of printers and other devices. Download this software from the HP website at
http://www.hp.com/go/webjetadmin. The HP Web Jetadmin website provides HP Web Jetadmin
software in many languages.
HP Web Jetadmin is available only if the printer is connected to an IP-based network. This
browser-based software can be installed on one of the following supported platforms:
●
Microsoft Windows NT 4.0 or 2000
●
HP-UX
●
Sun Solaris
●
Red Hat Linux
●
SuSE Linux
Starting HP Web Jetadmin
Once you install the HP Web Jetadmin software, you can start it in a supported Web browser on
any computer by typing one of the following URLs:
●
http://server.domain:port/
where “server.domain” is the server hostname and “port” is the port number that you entered
during installation. (The default port is 8000.) This information is available in the url.txt file,
which is stored in the folder where HP Web Jetadmin is installed.
●
http://ipaddress:port/
where “ipaddress” is the IP address of the computer where HP Web Jetadmin is located.
For settings that appear in both the printer driver and HP Web Jetadmin, changes made in the
printer driver override changes made in HP Web Jetadmin.
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Chapter 1 Printer basics 19
Software for Macintosh
For Mac OS 8.6 to 9.x, the Apple LaserWriter 8 driver must be installed to use the PPD file. Use
the Apple LaserWriter 8 driver that came with your Macintosh. For Mac OS X, use Print Center to
print.
The printer includes the following software for Macintosh computers.
PPDs (Mac OS 8.6 to 9.x and Mac OS X classic)
PPDs, in combination with the LaserWriter driver, provide access to the printer features and
allow the computer to communicate with the printer. An installation program for the PPDs is
provided on the HP Color LaserJet 2500 CD-ROM.
PDEs (Mac OS X)
PDEs are code plug-ins that provide access to printer features, such as number of copies,
duplexing, and quality settings. An installation program for the PDEs and other software is
provided on the HP Color LaserJet 2500 CD-ROM.
Embedded Web server
When the printer is connected to the network, the embedded Web server is supported for
Windows 95 and later, Mac OS 8.6 and later, UNIX, Linux, and OS/2.
With the embedded Web server, you can gain access to the printer settings and information by
typing an IP address in a Web browser (such as Netscape Navigator or Microsoft Internet
Explorer) on any computer. You can use the embedded Web server to configure the printer and
view status information, as well as view a textual message regarding what a Status light
message on the printer means. See “Managing the printer” on page 55 for more information.
20 Printer basics
ENWW
Software tips
How do I gain access to printer features?
Printer features are available in the printer driver. Some features such as custom paper sizes and
page orientation might also be available in the program you are using to create a file. Change
settings in the program, if possible, because changes made in the program override changes
made in the printer driver.
Gain access to advanced printer features from the printer driver (or the Print dialog box for
Macintosh). See “Gaining access to printer driver settings” on page 37 for help with specific
printer-driver features.
How do I get the latest printing software?
When you want to check for and install upgrades to the printing software, you can download
drivers from the World Wide Web or HP’s FTP servers.
To download drivers
1
Visit http://www.hp.com. In the Select your country or region field in the top, right corner,
select your country/region and click .
2
Click the Drivers block, and then enter color laserjet 2500 as the product name. The
Web page for the drivers might be in English, but you can download the drivers themselves
in several languages.
If you do not have Internet access, contact HP Customer Care. (See “HP Customer Care” on
page 3 or the flyer that came in the printer box.) See the Readme file for additional release
information.
What other software is available?
See the Readme file provided on the HP Color LaserJet 2500 CD for additional software
included and for supported languages.
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Chapter 1 Printer basics 21
Uninstalling the printing software
Uninstall software using the directions below for your operating system.
Uninstalling software for Windows
The printer comes with an uninstall utility that you can use to select and remove any or all of the
Windows HP printing system components from your computer.
To uninstall software for Windows 95
1
On the Start menu, point to Settings, and click Printers.
2
Select the icon for this printer and on the File menu, click Delete.
To uninstall software for Windows 98 and higher
Note
To uninstall the software from Windows NT 4.0, 2000, or XP, you must log on with administrator
privileges.
1
Close all open programs.
For Windows 98 and Me:
a Press CTRL+ALT+DELETE. The Close Program dialog box opens.
b Select a program except Explorer or Systray and click End Task.
c Repeat step b until all programs except Explorer and Systray are closed.
For Windows NT 4.0, 2000, and XP:
a Press CTRL+ALT+DELETE. The Windows NT Security dialog box opens.
b Click Task Manager and then click the Applications tab.
c Select a program and click End Task.
d Repeat step c until all programs are closed.
22 Printer basics
2
On the Start menu, point to Programs, point to HP Color LaserJet 2500, point to Tools,
and click Uninstall.
3
Click Next, select the HP printing system components that you want to uninstall, and click
OK.
4
Follow the directions on the screen. When the message “The following file is a shared file but
is not used by any other programs. Would you like to delete it?” appears, click Yes to All. The
system finishes removing files.
5
If prompted to restart the computer, click OK.
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Uninstalling software for Macintosh
To remove the printing software from your Macintosh, drag the HP LaserJet folder and PPDs to
the Trash.
For Mac OS 8.6 to 9.x: The PPDs are located here:
Macintosh HD\System Folder\Extensions\Printer Descriptions.
For Mac OS X: The PPDs are located here:
Macintosh HD\Library\Printers\PPDs\Contents\Resources\<lang>.lproj.
The phrase <lang> represents the language of the printer software you chose.
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Chapter 1 Printer basics 23
Accessories and ordering information
The following list of accessories was current at the time of printing. Ordering information and
availability of the accessories might change during the life of the printer. For the most current
ordering information, visit:
●
North America: http://www.hp.com/go/ordersupplies-na
●
Europe & Middle East: http://www.hp.com/go/ordersupplies-emea
●
Asia Pacific countries/regions: http://www.hp.com/go/ordersupplies-ap
●
Latin America: http://www.hp.com/go/ordersupplies-la
Option
Description or use
Part number
Black print cartridge
Life of 5,000 pages at 5% coverage
C9700A
Cyan print cartridge
Life of 4,000 pages at 5% coverage
C9701A
Yellow print cartridge
Life of 4,000 pages at 5% coverage
C9702A
Magenta print cartridge
Life of 4,000 pages at 5% coverage
C9703A
Imaging drum
Imaging drum life is 20,000 pages if printing black only; 5,000
pages if printing in color. Approximate life is 6,000 to 8,000
pages.
C9704A
Supplies
Memory
Memory upgrades
(DIMMs)
Font DIMM
(100-pin)
The standard 64 MB of memory in the printer can be
expanded to up to 256 MB using the two additional DIMM
slots.
●
32 MB
C7845A
●
64 MB
C7846A
●
128 MB
C9121A
You can install an 8-MB language font ROM in one of the
DIMM slots.
Visit http://www.hp.com for
DIMM availability and
ordering.
Cable and interface accessories
HP Jetdirect print server cards
HP Jetdirect print server cards:
●
HP Jetdirect 680n Wireless Networking (802.11b)
●
HP Jetdirect 600n Ethernet (10 Base-T, RJ-45 only)
J3110A
●
HP Jetdirect 600n Ethernet (10 Base-T RJ-45, 10Base2
BNC)
J3111A
HP Jetdirect 615n Ethernet/Fast Ethernet (10/100
Base-TX, RJ-45 only)
Note: This print server card comes with the HP Color
LaserJet 2500n and 2500tn printers.
J6057A
●
HP Jetdirect 610n Token Ring (RJ-45, DB-9)
J4167A
●
HP Jetdirect connectivity card for USB, Serial, and
LocalTalk connections
J4135A
●
2-meter, size B
C2950A
●
3-meter, size B
C2951A
●
Parallel cables (IEEE-1284)
J6058A
USB cable
2-meter standard USB-compatible device connector
C6518A CPC
Connectivity accessories
MPI Tech Bluetooth printer adapter
Available at http://
www.hp.com
250-sheet input tray for letter and A4 sizes. Only one 250sheet tray can be installed.
Note: This tray is included with the 2500, 2500n, and 2500tn
models.
C9698A
Paper handling accessories
Optional tray 2
24 Printer basics
ENWW
Option
Description or use
Part number
Optional tray 3
500-sheet input tray for letter and A4 sizes. Only one 500sheet tray can be installed. You must have a 250-sheet
optional tray 2 installed to install an optional tray 3.
Note: This tray is included with the 2500tn model.
C9699A
HP LaserJet paper
Premium HP-brand paper for use with HP LaserJet printers.
HPJ1124 (letter)
CHP310 (A4)
HPJ1424 (legal)
HP Premium Choice paper
HP bond paper with a weight of 120.32 g/m2 (32 lb.)
HPU1132 (letter)
CHP410 (A4)
HP Printing paper
HP-brand paper for use with HP LaserJet printers.
HPP1122 (letter)
CHP210 (A4)
HP Multipurpose paper
HP-brand paper for a variety of uses.
HPM1120 (letter)
HPM1420 (legal)
HP LaserJet Tough paper
Robust paper with a satin finish. Paper will not tear and will
withstand the weather. For documents requiring durability
and longevity.
Q1298A (letter)
Q1298B (A4)
Grayscale transparencies
The printer supports printing in grayscale on grayscale or
color transparencies. Grayscale transparencies are usually
less expensive.
92296T (letter)
92296U (A4)
Extended service packs
Contact HP Customer Care for availability and for ordering.
Paper and other print media
User-replaceable parts
Fuser
Replace when print-quality issues remain after you have
cleaned the engine and tried all troubleshooting measures.
(See “Cleaning the printer” on page 99 and “Solving printquality problems” on page 80.)
Contact HP Customer Care
to order parts.
Separation pad and pick-up
rollers
Replace when the printer is picking up multiple sheets or no
sheets. Trying different paper did not resolve the problem.
Contact HP Customer Care
to order parts.
Supplementary Documentation
HP LaserJet Printer Family Print
Media Guide
A guide to using paper and other print media with
HP LaserJet printers.
HP Color LaserJet 2500 series
printer user guide
A printed copy of this user guide.
HP Color LaserJet 2500 series
printers CD-ROM
ENWW
5963-7863
●
English
C9706-90960
●
Chinese, simplified
C9706-90977
●
Chinese, traditional
C9706-90976
●
Czech
C9706-90973
●
Danish
C9706-90967
●
Dutch
C9706-90966
●
Finnish
C9706-90968
●
French
C9706-90961
●
German
C9706-90963
●
Italian
C9706-90962
●
Korean
C9706-90975
●
Norwegian
C9706-90969
●
Portuguese, Brazilian
C9706-90965
●
Polish
C9706-90972
●
Russian
C9706-90971
●
Spanish, Castilian
C9706-90964
●
Swedish
C9706-90970
●
Turkish
C9706-90974
Visit http://www.hp.com/support/clj2500 to find the CD-ROM part number.
Chapter 1 Printer basics 25
26 Printer basics
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2
Printing tasks
Introduction
This section provides information about common printing tasks.
●
“Choosing paper and other print media” on page 28
●
“Loading trays” on page 31
●
“Printing a job” on page 34
●
“Choosing an output location” on page 42
●
“Printing on special print media” on page 43
●
“Printing on both sides (duplexing manually)” on page 48
●
“Canceling a print job” on page 49
●
“Using color” on page 50
For information about managing the printer and its settings using the embedded Web server, the
HP Color LaserJet 2500 Toolbox, and Printer Status and Alerts, see “Managing the printer” on
page 55.
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Chapter 2 Printing tasks 27
Choosing paper and other print media
The printer models come with input trays as specified below.
●
The 2500L comes with one input tray (tray 1). You can add one optional tray 2 (250-sheets)
and one optional tray 3 (500-sheets). Optional tray 2 must be installed to install optional
tray 3.
●
The 2500 and 2500n models come with two input trays (tray 1 and tray 2) standard. You can
add one optional tray 3 (500-sheets).
●
The 2500tn comes with three input trays (tray 1, tray 2, and tray 3).
Because tray 2 and tray 3 are not included for all models, they will be referred to as optional
tray 2 and optional tray 3 in this documentation.
By default, the printer draws first from tray 1. If tray 1 is empty, the printer draws from optional
tray 3 (if installed) and then optional tray 2, in that order.
Tray 1
Optional tray 2
Optional tray 3
28 Printing tasks
ENWW
Supported print media for tray 1
Tray 1 holds up to 125 sheets of paper or up to 10 envelopes. See “Loading tray 1” on page 31.
Supported sizes
Tray 1 adjusts for sizes from 76 by 127 mm (3 by 5 inches) to a legal-size sheet of 216 by 356
mm (8.5 by 14 inches).
See “Tray specifications” on page 125 for specific dimensions.
Supported types
Tray 1 supports these types of print media.
●
Various types and weights of paper, including weights ranging from 60 to 177 g/m2 (16 to
47 lb).
●
Envelopes. See “Printing on envelopes” on page 43.
●
Labels. See “Printing on labels” on page 44.
●
Grayscale transparencies. See “Printing on grayscale transparencies” on page 45.
●
Custom-sized print media or cardstock. See “Printing on custom-sized print media or
cardstock” on page 46.
●
Postcards. See “Printing on custom-sized print media or cardstock” on page 46.
See “Print media specifications” on page 123 for specific types and weights.
Supported print media for optional tray 2
Optional tray 2 holds up to 250 sheets of paper. See “Loading optional tray 2” on page 32.
CAUTION
Load only paper in optional tray 2. Other types of print media, such as labels or grayscale
transparencies, might jam if printed from optional tray 2.
Supported sizes
●
A4
●
A5
●
B5 (ISO and JIS)
●
Letter
●
Legal
●
Executive
●
8.5 by 13 inches
See “Tray specifications” on page 125 for specific dimensions.
Supported types
●
Various types of paper of average weight (60 to 105 g/m2, or 16 to 28 lb)
●
Letterhead
●
Prepunched paper
●
Preprinted forms
See “Print media specifications” on page 123 for specific types and weights.
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Chapter 2 Printing tasks 29
Supported print media for optional tray 3
Optional tray 3 holds up to 500 sheets of paper. See “Loading optional tray 3” on page 33.
CAUTION
Load only paper in optional tray 3. Other types of print media, such as labels or grayscale
transparencies, might jam if printed from optional tray 3.
Supported sizes
●
A4
●
Letter
See “Tray specifications” on page 125 for specific dimensions.
Supported types
●
Various types of paper of average weight (60 to 105 g/m2, or 16 to 28 lb)
●
Letterhead
●
Prepunched paper
See “Print media specifications” on page 123 for specific types and weights.
Purchasing paper and other print media
You can print on a variety of print media, such as heavy or light paper, envelopes, labels, and
custom-sized print media from tray 1. You can print on standard-weight paper from all three trays.
You can also print to paper that has up to 100 percent recycled fiber content. Properties such as
weight, grain, and moisture content are important factors affecting printer performance and
output quality. To achieve the best possible print quality, use only high-quality paper intended for
color laser printers.
See “Print media specifications” on page 123 for more details.
Always test a sample of paper before purchasing large quantities. Your paper supplier should
understand the requirements specified in the HP LaserJet Printer Family Print Media Guide. See
“Print media specifications” on page 123 for more information. For ordering information, see
“Supplementary Documentation” on page 25, or visit http://www.hp.com/ljsupplies.
30 Printing tasks
ENWW
Loading trays
Load special print media such as envelopes, labels, and grayscale transparencies, in tray 1 only.
Load only paper in optional tray 2 or optional tray 3.
1
Loading tray 1
Tray 1 (the multipurpose tray) holds up to 125 sheets of paper or other
print media, or it holds up to 10 envelopes.
For information about loading special print media such as labels and
grayscale transparencies, see “Printing on special print media” on
page 43.
2
To load tray 1
CAUTION
Avoid adding print media to tray 1 while the printer is printing, or jams
can occur.
3
4
1
Open tray 1.
2
Slide out the tray extender. If the print media being loaded is longer
than 229 mm (9 inches), also open the additional tray extender.
3
Slide the width guides slightly wider than the print media.
4
Place print media into the tray with the side to be printed up, and the
top, short edge in first.
Note
If you are manually duplexing, see “Printing on both sides (duplexing
manually)” on page 48 for loading instructions.
5
5
Slide the paper width guides inward until they lightly touch the print
media stack on both sides without bending it. Make sure the print
media fits under the tabs on the width guides.
CAUTION
Wait for the printer to finish printing before closing tray 1 (optional).
Closing the tray before the printer finishes can cause jams.
6
On the back of the printer, lower the rear output door if you are
printing on special media, such as labels, envelopes, or heavy or
light paper, to prevent curl.
6
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Chapter 2 Printing tasks 31
1
Loading optional tray 2
Optional tray 2 supports standard-size paper only. Paper includes
average-weight letterhead and prepunched paper. For additional
information about letterhead and prepunched paper, see “Printing on
letterhead or preprinted forms” on page 47.
2
CAUTION
Print special print media such as labels and grayscale transparencies
from tray 1 only. Printing special print media from optional tray 2 or
optional tray 3 can cause jams.
To load optional tray 2
3
4
5
1
Pull optional tray 2 out of the printer and remove any paper.
2
Move the side width guides to match the size of paper you are
loading.
3
Extend the rear of the tray until the arrow on the markings points to
the size you are loading.
4
Load the paper. If this is special paper such as letterhead, load it
with the side to be printed down and the top edge toward the front of
the tray.
Note
If you are manually duplexing, see “Printing on both sides (duplexing
manually)” on page 48 for loading instructions.
5
Make sure the stack of paper is flat in the tray at all four corners,
and keep it below the height tabs on the paper length guide in the
rear of the tray. Push down on the metal paper lift plate to lock it into
place.
6
Slide the tray back into the printer. If you set the rear of the tray to
one of the longer sizes, the back of the tray will protrude from the
back of the printer.
6
32 Printing tasks
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1
Loading optional tray 3
The optional tray 3 supports A4- and letter-size paper. Optional tray 3
supports only paper, but paper includes average-weight letterhead and
prepunched paper.
For additional information about letterhead and prepunched paper, see
“Printing on letterhead or preprinted forms” on page 47.
2
CAUTION
Print special print media such as labels and grayscale transparencies
from tray 1 only. Printing special print media from optional tray 2 or
optional tray 3 can cause jams.
To load optional tray 3
3
1
Pull the tray out of the printer and remove any paper.
2
For letter-size paper, pull the rear stop up. For A4-size paper, push
the rear stop down.
3
For letter-size paper, move the side width guides outward as far as
possible. For A4-size paper, move the side width guides inward as
far as possible.
4
Load the paper. If this is special paper such as letterhead, load it
with the side to be printed down and the top edge toward the front of
the tray.
4
Note
If you are manually duplexing, see “Printing on both sides (duplexing
manually)” on page 48 for loading instructions.
5
Make sure the stack of paper is flat in the tray at all four corners,
and keep it below the height tabs on the length guide in the rear of
the tray.
6
Slide the tray back into the printer.
5
6
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Chapter 2 Printing tasks 33
Printing a job
This section provides basic printing instructions. When making changes to printing settings,
there is a hierarchy to how changes are prioritized. (Note that the names of commands and
dialog boxes might vary depending on your program.)
●
“Page Setup” dialog box. This dialog box opens when you click Page Setup or a similar
command on the File menu. This dialog box is part of the program in which you are working.
Settings changed here override settings changed anywhere else.
●
“Print” dialog box. This dialog box opens when you click Print, Print Setup, or a similar
command on the File menu. It is also part of the program, but it has a lower priority than the
Page Setup dialog box. Settings changed in the Print dialog box do not override settings
changed in the Page Setup dialog box. Settings changed here do override settings changed
in the printer driver.
●
Printer driver. The printer driver opens when you click Properties in the Print dialog box.
Settings changed here do not override settings changed anywhere else. (For Macintosh, the
printer driver settings are integrated into the Print dialog box.)
About printing by Source versus by Type or Size
Three settings affect how the printer driver tries to pull paper when you send a print job. These
settings, Source, Type, and Size, appear in your program Page Setup dialog box, the Print
dialog box, or the printer driver. The printer automatically selects a tray if you do not change
these settings. If you do want to change these settings, you can print by Source, by Type, by
Size, or by Type and Size. (For Macintosh, types and sizes are both available from the Paper
Source pop-up menu.)
●
Source. Printing by Source means you choose a specific tray from which you want the printer
to pull paper. The printer tries to print from this tray, no matter what type or size is loaded in
it. However, if you choose a tray that is configured from the embedded Web server for a type
or size that does not match your print job, the printer does not print automatically. Instead, it
waits for you to load the tray you chose with the type or size of print media for your print job.
If you load the tray, the printer begins printing. (If it does not begin, you might need to
configure the tray to match the size or type of the print job.) Or, press
(GO) to have the
printer try to print from another tray.
●
Type or Size. Printing by Type or Size means you want the printer to pull paper or print media
from the first tray that is loaded with the type or size that you choose. Always print by Type for
special print media such as labels or grayscale transparencies.
• If you want to print by Type or Size and the trays have not been configured for a certain
type or size from the embedded Web server, load the paper or print media into tray 1 and
then select the Type or Size from the Page Setup dialog box, the Print dialog box, or the
printer driver.
• If you often print on a certain type or size of media, the printer administrator (for a network
printer) or you (for a directly connected printer) can use the embedded Web server to
configure a tray for that type or size. (See “Using the embedded Web server” on page 60.)
Then, when you choose that Type or Size as you print a job, the printer pulls from the tray
configured for that type or size.
34 Printing tasks
ENWW
To print from Windows
1
Make sure paper is loaded in the printer.
2
On the File menu, click Page Setup or a similar command. Ensure that the settings are
correct for this document.
3
From the File menu, click Print, Print Setup, or a similar command. The Print dialog box
opens.
4
Select this printer and change any settings that you need. Do not change any settings, such
as page size or orientation, that you set in the Page Setup dialog box.
5
If this print job is for a standard size and weight of paper, you probably do not need to change
the Source is (tray), Type is, or Size is settings, and you can go to step 7. Otherwise, go to
the next step.
6
If this print job is to be printed on a non-standard size or weight of paper, choose how the
printer selects paper.
• To print by Source (tray), select the tray in the Print dialog box, if possible.
• To print by Source (tray) when this setting is not available in the Print dialog box, click
Properties and on the Paper tab, select the tray in the Source is field.
• To print by Type or Size, click Properties and on the Paper tab, select type or size in the
Type is or Size is field. (For some paper such as letterhead, you will set both the Type
and Size.) Always print by Type for special print media such as labels or grayscale
transparencies.
7
If you have not yet done so, click Properties. The printer driver opens.
8
On the various tabs, set any settings that you want that did not appear in the Page Setup or
Print dialog box. For more information about printer-driver settings, see “Features in the
printer driver” on page 38.
9
By default, the printer prints to the top output bin, which is the best location for most print
jobs, including grayscale transparencies. For labels, heavy paper, or other special print
media, lower the rear output door on the printer.
10 Select the Print command to print the job.
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Chapter 2 Printing tasks 35
To print from Macintosh
1
Make sure paper is loaded in the printer.
2
On the File menu, click Page Setup.
3
Make sure that this printer is selected in the Format for pop-up menu.
4
Select the size of paper onto which you are printing.
5
Select the Orientation and Scale, if necessary, and click OK.
6
On the File menu, click Print.
7
Select the Source (tray) from which you want to print or select the Type of media onto which
you want to print in one of these ways. Always print by Type for special print media such as
labels or grayscale transparencies.
• Mac OS 8.6 to 9.x: On the General pop-up menu, select the tray or type of media from
the Page Source pop-up menu.
• Mac OS X: On the Paper Feed pop-up menu, select the tray or type of media.
8
Set any other settings you want, such as watermarks. (For more information, see “Gaining
access to printer driver settings” on page 37.)
9
By default, the printer will print to the top output bin, which is the best location for most print
jobs, including grayscale transparencies. For labels, heavy paper, or other jobs requiring a
straight-through path, lower the rear output door on the printer.
10 Select the Print command to print the job.
36 Printing tasks
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Gaining access to printer driver settings
This section lists the common printing features that are controlled through the printer driver. (The
printer driver is the software component you use to send print jobs to the printer.) You can
change settings temporarily for the print jobs that you print while the program is still open. You
can also make permanent changes to the default settings that will be in effect now and in the
future.
Operating System
Temporarily change settings for
jobs printed now
Permanently change default settings*
Windows 95, 98,
NT 4.0, 2000, Me, and
XP
From the File menu, click Print, select this
printer, and then click Properties. (The
actual steps can vary; this is the most
common method.)
Click Start, point to Settings, and then click Printers or
Printers and Faxes. Right-click the printer icon, and
choose Properties. Many features are available by
choosing the Document Defaults command (NT 4.0) or
the Printing Preferences command (2000 and XP)
instead.
Mac OS 8.6 to 9.x
On the File menu, click Print. Change
settings that you want on the various popup menus.
On the File menu, click Print. As you change settings on
a pop-up menu, click Save Settings.
Mac OS X
On the File menu, click Print. Change
settings that you want on the various popup menus.
On the File menu, click Print. Change settings that you
want on the various pop-up menus, and then on the main
pop-up menu, click Save Custom Settings. These
settings are saved as the Custom option. To use the new
settings, you must select the Custom option every time
you open a program and print.
UNIX, Linux, and
OS/2
Some features of the printer driver are available from the embedded Web server, if the printer is
connected to the network. (See “Using the embedded Web server” on page 60.)
* Access to default printer settings might be restricted and therefore unavailable.
Using the PCL printer-driver Help (Windows only)
Once you are in the printer driver, you can use its Help, which is separate from the Help in a
program. You can activate Help for the printer driver in two ways.
ENWW
●
Click the Help button anywhere it appears in the printer driver. The Help windows give
detailed information about the specific printer driver in use.
●
When you see a
bubble adjoins.
i , click it to view information regarding the field, option, or button that the
Chapter 2 Printing tasks 37
Features in the printer driver
Some printer drivers and some operating systems do not support all printer features. Use the
PCL 6 printer driver to take full advantage of all the printer features, as listed below. The
Windows directions in the following sections assume that you are using the PCL driver. In the PS
driver, the tabs are named differently.
●
Selecting a Source
●
Printing multiple pages on one sheet of paper
(N-up printing)
●
Selecting a Type or Size
●
Setting a custom paper size
●
Creating and using Quick Sets
●
Printing in grayscale
●
Reducing or enlarging
●
Changing color settings
●
Printing on different paper for the first page
●
Creating and using watermarks
●
Changing print quality
●
Restoring default printer-driver settings
For manual duplexing, see “Printing on both sides (duplexing manually)” on page 48.
Selecting a Source
You can print by Source (tray) or by Type or Size. To print by Source, follow these steps. For more
information, see “About printing by Source versus by Type or Size” on page 34. For Macintosh,
types and sizes are all grouped together under the Paper Source pop-up menu.
●
Windows: From the Print dialog box in your program, select the Source (tray), if possible.
Otherwise, choose a tray from the Source is field from the Paper tab in your printer driver.
●
Mac OS 8.6 to 9.x: From the Print dialog box, choose a tray from the Paper Source pop-up
menu on the General pop-up menu.
●
Mac OS X: From the Print dialog box, select the tray or type of media from the Paper Feed
pop-up menu.
Selecting a Type or Size
You can print by Source (tray) or by Type or Size. If you are printing to special print media, such
as heavy paper, it is important to print by Type to achieve good results. To print by Type or Size,
follow these steps. For more information, see “About printing by Source versus by Type or Size”
on page 34. For Macintosh, types and sizes are all grouped together under the Paper Source
pop-up menu.
38 Printing tasks
●
Windows: From the printer driver, choose a type in the Type is field of the Paper tab. Or,
choose a size from the Size is field. For some paper, such as letterhead, you will choose a
type and size.
●
Mac OS 8.6 to 9.x: From the Print dialog box, choose a type from the Paper Source pop-up
menu on the General pop-up menu.
●
Mac OS X: From the Print dialog box, select the tray or type of media from the Paper Feed
pop-up menu.
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Setting a custom paper size
Use the Custom Paper feature to set up the printer to print to sizes other than standard ones.
●
Windows: Try to set this setting from one of these locations, in this order: the Page Setup
dialog box in the program, the Print dialog box in the program, or the Paper tab in the printer
driver.
●
Mac OS: Gain access to Custom Paper features from the Page Setup dialog box. From the
Page Attributes pop-up menu, select Custom Page Size.
Printing in grayscale
If you have a document that you created in color, it will automatically print in color. Or, you can set
the printer to print a color document in grayscale (black and white) only.
●
Windows: Select the Print In Grayscale option on the Color tab of the printer driver.
●
Mac OS: In the Print dialog box, select the HP ColorSmart or HP Color Quality pop-up
menu and then select the Print Color as Gray option from the Color Treatment pop-up
menu.
Changing color settings
When you are printing in color, the printer driver automatically sets the optimal color settings for
you. However, you can manually make adjustments to how the printer prints in color for text,
graphics, and photographs. See “Using color” on page 50 for more information.
●
Windows: On the Color tab of the printer driver, click Options.
●
Mac OS: In the Print dialog box, select the HP ColorSmart or HP Color Quality pop-up
menu and then select the Manual option.
Creating and using watermarks
The Watermark options allow you to specify that text be placed “underneath” (in the background
of) an existing document. For example, you might want to have large gray letters reading “draft”
or “confidential” placed diagonally across the first page or all pages of a document. You can
change color, position, and wording of the watermark.
Note
ENWW
If you are using Windows NT 4.0, 2000, or XP, you must have Administrator privileges to create
watermarks. You do not need Administrator privileges to add existing watermarks to documents.
●
Windows: Gain access to the Watermark options from the Effects tab in your printer driver.
●
Mac OS: Gain access to the Watermark options from the watermark/overlay pull-down menu
in the Print dialog box. (Note that OS X might not support Watermarks.)
Chapter 2 Printing tasks 39
Printing multiple pages on one sheet of paper (N-up printing)
N-up printing is the ability to print multiple pages on one sheet of paper. The pages will appear
decreased in size. You can specify up to nine pages per sheet, and they will be arranged on the
sheet as shown below if you use the default arrangement. You can also choose whether a border
appears around each page or not.
●
Windows: Gain access to Pages per Sheet on the Finishing tab in the printer driver.
●
Mac OS: Gain access to Pages per sheet by choosing the Layout pop-up menu in the Print
dialog box.
Creating and using Quick Sets
Quick Sets allow you to save the current print-driver settings such as page orientation, N-up
printing, or paper source for later use. You can save up to a total of 30 sets of settings. For
convenience, Quick Sets can be selected and saved from most printer-driver tabs.
Note
If you are using Windows NT 4.0 or Windows 2000, you must have Administrator privileges to
save Quick Sets.
●
Windows: Create Quick Sets from most printer-driver tabs. Later, you can gain access to
Quick Sets from the Finishing tab in the printer driver.
●
Mac OS: This feature is not supported.
Reducing or enlarging
The Fit to Page option allows you to scale your document to a percentage of its normal size. You
can also choose to scale your document to fit on any size of paper supported by the printer.
40 Printing tasks
●
Windows: Gain access to Fit to Page settings on the Effects tab in the printer driver.
●
Mac OS: Gain access to Reduce and Enlarge (Scale) settings from the Page Setup dialog
box.
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Printing on different paper for the first page
Printing on different paper for the first page is useful if you are printing a letter for example that
uses letterhead on the first page and plain sheets for the subsequent pages. The size for all
pages of the print job must be the same in the printer driver.
●
Windows: Try to set this setting from one of these locations, in this order: the Page Setup
dialog box in the program, the Print dialog box in the program, or the Paper tab in the printer
driver.
●
Mac OS 8.6 to 9.x: On the General pop-up menu in the Print dialog box, select the First
Page from option. Then, select the source for the first page.
●
Mac OS X: On the Paper Feed pop-up menu in the Print dialog box, select the First Page
from option. Then, select the source for the first page.
Changing print quality
The printer driver automatically chooses settings for your document to optimize the quality of the
output. However, you can change these advanced settings, such as raster compression or scale
patterns (WYSIWIG).
●
Windows: Gain access to the Print Quality settings by clicking Details on the Finishing tab.
●
Mac OS: This feature is not supported.
Restoring default printer-driver settings
You can return all settings in the printer driver to their default values. This measure might be
useful if you are experiencing quality issues, or if the paper is not being selected from the correct
tray.
ENWW
●
Windows: Choose Defaults in the Quick Sets box from the Finishing tab of the printer
driver.
●
Mac OS 8.6 to 9.x: Drag the desktop printer icon to the Trash, and then set up the printer in
the Chooser.
●
Mac OS X: The Standard option contains the default settings and is automatically selected
each time you open a program. Or, select it from the Saved Settings pop-up menu.
Chapter 2 Printing tasks 41
Choosing an output location
The printer comes with the top output bin and a rear output door for printing to a straight-through
paper path. Print jobs emerge from the top output bin when the rear output door is closed. Print
jobs emerge from the back of the printer when the rear output door is open.
●
Use the top output bin when printing most jobs, including jobs on average-weight paper and
letterhead, as well as grayscale transparencies. The top output bin can hold up to 125
sheets. Prevent more than 125 sheets from accumulating in the top output bin, or jams can
occur.
●
Use the rear output door (straight-through paper path) when printing envelopes, labels,
heavy- or light-weight paper, and other thick or special print media (except grayscale
transparencies). Remove each sheet as it exits the printer.
Top output bin
Rear output door
42 Printing tasks
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Printing on special print media
Printing speeds might be automatically reduced when printing on any special-sized print media.
1
Printing on envelopes
Load envelopes into tray 1 only.
●
The weight of the envelope paper should not exceed 105 g/m2
(24 lb).
●
Make sure envelopes are undamaged and are not stuck together.
●
Never use envelopes with clasps, snaps, windows, coated linings,
self-stick adhesives, or other synthetic materials.
●
If you are using a non-standard size of envelope, select the
appropriate one as the Type.
2
CAUTION
Failure to follow the guidelines above can result in jams.
3
For more information, see “Print media specifications” on page 123.
To print on envelopes
4
5
ENWW
1
Open tray 1 and slide out the extender fully. If tray 1 is already
open, remove any paper or other print media from it.
2
On the back of the printer, lower the rear output door to prevent the
envelopes from curling.
3
Slide the width guides in tray 1 outward until they are slightly wider
than the envelopes.
4
Place the stack of envelopes into the tray with the side to be printed
up and the short edge in. The stamp end must enter the printer first.
Note
If the envelope has a flap on a short edge, this edge must enter the
printer first.
5
Slide the width guides inward until they lightly touch the stack
without bending it. The stack should be centered between the
guides and must be under the tabs on the guides.
6
Choose the envelope you are using as the Size (Windows) or the
Paper Source (Macintosh) from the Print dialog box or the printer
driver.
Chapter 2 Printing tasks 43
Printing on labels
Follow the guidelines here for using labels. See “Print media specifications” on page 123 for
more details.
CAUTION
44 Printing tasks
To avoid damaging the printer, use only labels recommended for laser printers. To prevent serious
jams, always use tray 1 to print labels and always use the straight-through paper path. Never print
on the same sheet of labels more than once or print on a partial sheet of labels.
●
Avoid labels that are separating from the backing sheet or are wrinkled or damaged in any
way.
●
Place labels only in tray 1 with the side to be printed up and the top, short edge in first.
●
Choose Labels as the Type (Windows) or the Paper Source (Macintosh) from the Print
dialog box or the printer driver.
●
Remove label sheets as they print from the straight-through paper path to prevent them from
sticking together.
●
If a sheet of labels jams in the printer, see “Clearing jams” on page 66.
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Printing on grayscale transparencies
The printer supports printing in grayscale on grayscale or color transparencies. (Grayscale
transparencies are usually less expensive.) See “Grayscale transparencies” on page 132 for
more details.
CAUTION
ENWW
To avoid damaging the printer, use only transparencies recommended for laser printers. To prevent
serious jams, always use tray 1 to print grayscale transparencies.
●
Load grayscale transparencies into tray 1 only.
●
Choose Grayscale Transparencies as the Type (Windows) or the Paper Source
(Macintosh) from the Print dialog box or the printer driver.
●
Use the top output bin to reduce curling. (This rule is for grayscale transparencies only. For
other special print media, use the straight-through paper path to reduce curling.)
●
To prevent grayscale transparencies from sticking together, remove each one from the top
output bin as it prints.
●
Place grayscale transparencies on a flat surface after removing them from the printer.
Chapter 2 Printing tasks 45
Printing on custom-sized print media or cardstock
Postcards, 3-by-5-inch (index) cards, and other custom-sized print media can be printed from
tray 1. The minimum size is 76 by 127 mm (3 by 5 inches) and the maximum size is 216 by 356
mm (8.5 by 14 inches).
46 Printing tasks
●
Always insert the short edge first into tray 1. To print in landscape mode, make this selection
through your program. Inserting paper long edge first might cause a paper jam.
●
In your program, set margins at least 6.4 mm (.25 inches) away from the edges of the print
media.
●
Choose the custom media you are using as the Type in the printer driver and set the correct
Size.
●
Lower the rear output door to use the straight-through paper path and reduce curl.
●
See “Print media specifications” on page 123 for more information.
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Printing on letterhead or preprinted forms
This section shows how to orient letterhead or preprinted forms when you are printing only on
one side. For duplex (two-sided printing) orientation, see “Printing on both sides (duplexing
manually)” on page 48.
●
Orient paper as shown below.
Orientation of letterhead in tray 1: side to be printed up, top edge in first.
Orientation of letterhead in tray 2 or optional tray 3: side to be printed down, top edge
toward the front of the tray.
ENWW
●
Lower the rear output door if the paper is heavy to reduce curl.
●
Avoid raised or embossed letterhead.
●
Avoid letterhead that is printed with low-temperature inks, such as those used in some types
of thermography.
●
The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored
paper or preprinted forms use inks that are compatible with this fusing temperature (195° C
or 383° F for 0.1 second).
Chapter 2 Printing tasks 47
Printing on both sides (duplexing manually)
To print on both sides of the paper, you will have to go to the printer and reinsert the paper
manually after the first side has printed.
CAUTION
Do not print on both sides of labels, transparencies, or vellum. Damage to the printer and jams
might result.
To duplex manually
1
Insert enough paper into one of the trays to accommodate the print job. If you are loading
special paper such as letterhead, load it in one of these ways.
• For tray 1, load the letterhead paper with the front side down, bottom in first.
• For optional tray 2 and optional tray 3, load the letterhead paper with front side up, top
edge toward the back of the tray.
Tray 1
Optional tray 2 or
Optional tray 3
2
In the printer driver, select the Print on Both Sides option and send the job to print.
3
After the job finishes printing, remove any blank paper from tray 1. Insert the printed stack,
with the blank side up, top edge in first. You must print the second side from tray 1.
Tray 1
4
48 Printing tasks
Press
(GO).
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Canceling a print job
A print job can be stopped from a program, from a print queue, or from the
button on the printer.
(CANCEL JOB)
●
If the printer has not started printing, first try to cancel the job within the program that sent
the print job.
●
If the print job is waiting in a print queue or print spooler such as the Printers group in
Windows or Print Monitor or Print Center Queue (Mac OS), try to delete the job from there
next.
●
If the print job is already printing, press
(CANCEL JOB) on the printer. The printer finishes
printing any pages that are already moving through the printer and deletes the remainder of
the print job.
●
Pressing
(CANCEL JOB) cancels only the current job in the printer. If more than one print
job is in printer memory, you must press
(CANCEL JOB) once for each job after the job
starts printing.
If the Printer Status lights continue to cycle after a job has been canceled, the computer is still
sending the job to the printer. Either delete the job from the print queue or wait until the computer
finishes sending data.
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Chapter 2 Printing tasks 49
Using color
This printer offers great color as soon as you set it up. It provides a combination of automatic
color features to generate excellent color results for the general user, plus sophisticated tools for
the experienced color user.
The printer provides carefully designed and tested color tables to provide smooth, accurate color
rendition of all printable colors. The printer also offers these capabilities to help manage color:
●
HP ImageREt 2400
●
HP ColorSmart
●
Managing color options
●
Matching colors
●
Printing in four-colors (CMYK)
HP ImageREt 2400
HP ImageREt 2400 is a technology that provides you with the best color print-quality without
having to change driver settings or make tradeoffs between print quality, performance, and
memory. ImageREt 2400 produces sharp images and crisp, clear text using laser printing.
ImageREt 2400 provides 2400 dpi color laser-class quality through a multilevel printing process.
This process precisely controls color by combining up to four colors within a single dot and by
varying the amount of toner in a given area. As a result, ImageREt 2400, together with the
600-by-600 engine resolution, creates millions of smooth colors.
In contrast, the single-level printing process found in the default mode of other color laser printers
does not allow the colors to be mixed within a single dot. This process, called dithering,
significantly hinders the ability to create a wide range of colors without reduced sharpness or
visible dot structure.
50 Printing tasks
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HP ColorSmart
The Automatic color setting (HP ColorSmart) enables optimal color output automatically for
diverse types of documents. This feature utilizes object tagging that allows optimal color and
halftone settings to be used for different objects (text, graphics, and images) on a page. The
printer driver analyzes which objects the page contains and uses halftone and color settings that
provide the best print quality for each object.
Managing color options
By default, the Color setting is set to Automatic, which is normally the best setting. However, if
you have special color needs, you can change color settings. You can also set color documents
to print in grayscale (black and white).
●
Windows: These settings appear on the Color tab in the printer driver.
●
Mac OS: These settings appear color area in the Print dialog box.
Print in Grayscale
Selecting the Print in Grayscale option from your printer driver prints your document in
grayscale. This option is useful for previewing preliminary copies of slides and hardcopy output
quickly, or for color documents that will be photocopied or faxed.
Automatic versus Manual color adjustment
You can allow the printer driver to select the best color options, or you can make adjustments
yourself. Note that the names of options here might be different for Macintosh.
●
Automatic. The Automatic option is the default setting and is recommended for printing all
color documents. Automatic optimizes the neutral-gray color treatment, halftones, and edge
enhancements used for text, graphics, and photographs in a document.
●
Manual. The Manual option allows you to adjust the neutral-gray color treatment, halftones,
and edge enhancements for text, graphics, and photographs. See “Manual Options” on
page 52 for descriptions of what the options do.
For more information, see the Help in the printer driver.
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Chapter 2 Printing tasks 51
Manual Options
If you select Manual, you can individually adjust the Halftoning, Neutral Grays, Edge Control,
and RGB Color options for each of the major elements: text, graphics, and photographs.
Halftone options
Halftone options affect the resolution and clarity of your color output. You can independently
adjust halftone settings for text, graphics, and photos. The two halftone options are Smooth and
Detail. If your program converts text and graphics to raster, the Photographic settings will also
control text and graphics.
●
Smooth provides better results for large, solid-filled print areas. It also enhances photos by
smoothing out fine color gradations. Choose this option when uniform and smooth area fills
are the most important attributes.
●
Detail is useful for text and graphics that require sharp distinctions among lines or colors, or
images that contain a pattern or a high level of detail. Choose this option when sharp edges
and details are the most important attributes.
Neutral Grays
Neutral Grays determines the method for creating neutral gray colors. If your program converts
text and graphics to raster, the Photographic settings will also control text and graphics.
●
Black Only generates neutral colors (grays and black) using only black toner. This option
guarantees that neutral colors do not have a color cast.
●
4-Color generates neutral colors by combining all four colors of toner. This option produces
smoother gradients and transitions to non-neutral colors. It also produces the darkest
possible black.
Edge Control
This option determines how edges are rendered. Edge Control consists of two components:
Adaptive Halftoning and Trapping. Adaptive Halftoning increases the edge sharpness. Trapping
reduces the effect of color plane misregistration by slightly overlapping the edges of adjacent
objects.
●
Maximum provides the most trapping. Adaptive Halftoning is set to On.
●
Normal provides the default trapping settings. Adaptive Halftoning is set to On.
●
Light provides minimal trapping. Adaptive Halftoning is set to On.
●
Off sets Trapping and Adaptive Halftoning to Off.
RGB Color
This option determines how colors are rendered.
52 Printing tasks
●
Default interprets RGB color as sRGB, which is the accepted standard for many software
companies and organizations, such as Microsoft and the World Wide Web Consortium.
●
Device sets the printer to print RGB data in raw device mode. To render photographs
properly when this option is selected, you must manage color in the program in which you
are working or in the operating system.
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Matching colors
The process of matching printer output color to your monitor is quite complex because printers
and computer monitors use different methods of producing color. Monitors display colors by light
pixels using an RGB (red, green, blue) color process, but printers print colors using a CMYK
(cyan, magenta, yellow, and black) process.
Several factors can influence your ability to match printed colors to those on your screen. These
factors include:
●
Print media
●
Printer colorants (toner)
●
Printing process (inkjet, press, or laser technology for example)
●
Overhead lighting
●
Programs
●
Printer drivers
●
Computer operating system
●
Monitors
●
Video cards and drivers
●
Operating environment, such as it is very humid or very dry
●
Personal differences in perception of color
Keep in mind the above factors when colors on your screen do not perfectly match your printed
colors. For most users, the best method for matching colors on your screen to your printer is to
print sRGB colors. The printer uses sRGB and automatically optimizes color output.
For more information about solving issues related to color output, see “Problem solving and
maintenance” on page 65.
Printing in four-colors (CMYK)
Cyan, magenta, yellow, and black (CMYK) are the inks used by a printing press. The process is
often called four-color printing. CMYK data files are typically used by and originate from graphic
arts (printing and publishing) environments. The printer will accept CMYK colors through the PS
printer driver. The printer color-rendering of CMYK is designed to provide rich, saturated colors
for text and graphics.
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Chapter 2 Printing tasks 53
54 Printing tasks
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3
Managing the printer
Introduction
This printer comes with several software tools that help you monitor, troubleshoot problems with,
and maintain the printer. The software tools are:
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●
“Special pages” on page 56
●
“HP Color LaserJet 2500 Toolbox” on page 58
●
“Using the embedded Web server” on page 60
●
“Using Printer Status and Alerts” on page 63
3 Managing the printer 55
Special pages
Special pages reside within the memory of the printer. These pages help you to diagnose and
solve problems with the printer.
Note
If the printer language was not correctly set during installation, you can set the language manually
so that the pages print in one of the supported languages. Change the language using the
embedded Web server (“Using the embedded Web server” on page 60) or HP Web Jetadmin.
Demo page
To print the Demo page, press
(GO) when the printer is Ready (Ready light on) and not
printing. You can also view this page from the HP Color LaserJet 2500 Toolbox.
Configuration page
The Configuration page lists current settings and properties of the printer. You can print a
Configuration page from the printer, the embedded Web server, or the HP Color LaserJet 2500
Toolbox. To print the Configuration page from the printer, press
(GO) and
(CANCEL JOB)
simultaneously. (The Supplies Status page also prints. If you have an HP Jetdirect print server
card installed, the HP Jetdirect page listing the HP Jetdirect information prints as well.)
1
4
2
3
5
1
Printer Information. This section contains basic information about the printer, such as the
product name, printer name, and page count.
2
Event Log. This section contains information about printer errors.
3
Installed personalities and options. This section contains information about optional items
that might be installed, such as DIMMs or an HP Jetdirect print server card.
4
Memory. This section lists memory-related information, such as the total memory installed.
5
Paper Tray Information. This section contains information about the trays, such as whether
optional trays are installed, and the type and size of paper that might be set for each tray.
56 Managing the printer
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Supplies Status page
The Supplies Status page lists the remaining life of HP print cartridges and HP imaging drums. It
also lists the estimated pages remaining, number of pages printed, and other supplies
information. You can print a Supplies Status page from the printer or the embedded Web server.
To print from the printer, press
(GO) and
(CANCEL JOB) simultaneously. (The
Configuration page also prints. If you have an HP Jetdirect print server card installed, the
HP Jetdirect page listing the HP Jetdirect information prints as well.)
1
4
2
5
3
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1
Ordering Information. This section contains basic information about how to order new HP
supplies.
2
Print-cartridge area. This area contains a section for each of the print cartridges and
provides information about HP print cartridges. This information includes the part number for
each print cartridge, whether each print cartridge is low, and the life remaining for each print
cartridge expressed as a percentage, as a graphic, and as the estimated number of pages
remaining. This information is only provided for HP supplies. If a non-HP supply is installed,
you see an alert message instead.
3
Recycling Information. This section contains the website you can visit for information about
recycling.
4
Imaging-drum area. This area contains the same information for the imaging drum that the
print-cartridge area provides for the print cartridges.
5
Warranty Note. This section contains information about how the printer warranty is affected
when you use non-HP supplies. It also requests that you call the HP fraud hotline if a supply
that is being detected as a non-HP supply was sold to you as a genuine HP supply. (See “HP
fraud hotline” on page 103.)
3 Managing the printer 57
HP Color LaserJet 2500 Toolbox
HP Color LaserJet 2500 Toolbox is only supported for Windows 98 and later. You must have
performed a complete software installation to use the HP Color LaserJet 2500 Toolbox.
You can view the HP Color LaserJet 2500 Toolbox when the printer is directly connected to your
computer or connected to the network. The HP Color LaserJet 2500 Toolbox is a Web page that
opens in a Web browser and provides access to the embedded Web server, printer
documentation, and printer management and troubleshooting tools.
To use the HP Color LaserJet 2500 Toolbox, you must have Microsoft Internet Explorer 4 or later
or Netscape Navigator 4 or later. All pages can be printed from the browser.
You do not have to have Internet access to open and use the HP Color LaserJet 2500 Toolbox.
However, if you click a link in the Other Links area, you must have Internet access in order to go
to the site associated with the link.
To view HP Color LaserJet 2500 Toolbox
1
Open the HP Color LaserJet 2500 Toolbox in one of these ways:
• On the desktop, double-click the HP Color LaserJet 2500 Toolbox icon.
• On the Start menu, point to Programs, point to HP Color LaserJet 2500, and choose the
HP Color LaserJet 2500 Toolbox.
Note
Once you open the URL, you can bookmark it so that you can return to it quickly in the future.
2
The HP Color LaserJet 2500 Toolbox opens in a Web browser. The HP Color LaserJet 2500
Toolbox software contains these tabs: the Device tab, the Documentation tab, and the
Troubleshooting tab. It also contains an area with links to the HP website. See the following
sections for more information about each tab or area.
Device tab
The two links on this page, Information and Settings, open the page of the same name from the
embedded Web server. To open the embedded Web server and see all of its settings and
information, click the picture of the printer in the center of the page. If more than one HP Color
LaserJet 2500 is connected to the network, you will be prompted to select one. See “Using the
embedded Web server” on page 60.
●
Information. View printer status information. This information comes from the embedded
Web server.
●
Settings. View and change printer settings. This information comes from the embedded
Web server.
Documentation tab
This section of the navigation bar contains links to these information sources:
●
Install Notes. Contains late-breaking information about the printer. In English only.
●
Read Me! Contains information discovered after other documentation such as the user guide
was developed.
●
User Guide - PDF. Contains the information about the printer usage, warranty,
specifications, and support that you are currently reading. This PDF format can be printed by
page, chapter, or the entire document, and will be formatted as a traditional book.
●
User Guide - HTML. Contains the information about the printer usage, warranty,
specifications, and support that you are currently reading. This HTML format allows you to
easily search for specific topics and jump between topics. Viewable from Windows-based
computers only.
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Troubleshooting tab
This section of the navigation bar contains links to the information pages of the printer. (Some of
these pages are also available from other sources, such as the embedded Web server or the
printer itself.) From this section, you can view the following pages:
●
Control Panel Help. Allows you to view animations of control panel light messages, identify
what the light pattern means, and view information for resolving the message.
●
Cleaning Page. You can clean the print path using this tool. See “Managing supplies” on
page 101 for instructions.
●
Diagnostic Tools. These pages can help you resolve problems with color printing tasks and
calibrate the printer.
●
Demo pages. These are additional demonstration pages you can print.
Other links
This section contains links that connect you to the Internet. You must have Internet access in
order to use any of these links. If you use a dial-up connection and did not connect when you first
opened the HP Color LaserJet 2500 Toolbox, you must connect before you can visit these
websites. Connecting might require that you close the HP Color LaserJet 2500 Toolbox and
reopen it.
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●
HP Instant Support™. Connects you to the HP website to help you find help for issues that
might arise. This service analyzes your printer error log and configuration information to
provide diagnostic and support information specific to your printer.
●
Order Supplies. Click this link to connect to the HP website and order genuine HP supplies,
such as print cartridges, an imaging drum, and paper.
●
Product Support. Connects to the support site for the HP Color LaserJet 2500 printer.
Then, you can search for help with a specific problem.
3 Managing the printer 59
Using the embedded Web server
When the printer is directly connected to a computer, the embedded Web server is supported for
Windows 98 and later. When the printer is connected to the network, the embedded Web server
is supported for Windows 95, Mac OS 8.6 and later, UNIX, Linux, and OS/2.
The embedded Web server allows you to view printer and network status and to manage printing
functions from your computer instead of from the printer control panel. Below are examples of
what you can do using the embedded Web server:
●
view printer status information
●
view and print internal pages
●
determine the remaining life on all supplies and order new ones
●
receive notification of printer and supplies events (network only)
●
set the type of paper loaded in each tray
●
view and change tray configurations
●
view and change the printer control panel menu configuration
●
view and change network configuration (network only)
To use the embedded Web server, you must have Microsoft Internet Explorer 4 or later or
Netscape Navigator 4 or later. The embedded Web server works when the printer is directly
connected to a computer or connected to an IP-based network. The embedded Web server does
not support IPX- or AppleTalk-based printer connections.
You do not have to have Internet access to open and use the embedded Web server. However, if
you click a link in the Other Links area, you must have Internet access in order to go to the site
associated with the link.
To open the embedded Web server
1
Open the embedded Web server using one of these methods:
• From the HP Color LaserJet 2500 Toolbox, click the picture of the printer on the Device
tab (Windows 98 and later only).
• In a supported Web browser, type the IP address for the printer (networked printer only).
To find the IP address, print a Configuration page at the printer by pressing
(GO) and
(CANCEL JOB) simultaneously.
Note
Once you open the URL, you can bookmark it so that you can return to it quickly in the future.
2
The embedded Web server has three tabs that contain settings and information about the
printer: the Information tab, the Settings tab, and the Networking tab. Click the tab that you
want to view.
3
See the following sections for more information about each tab.
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Information tab
The Information pages group consists of the following pages.
●
Device Status. This page displays the printer status and shows the life remaining of HP
supplies, with 0 percent representing that a supply is empty. The page also shows the type
and size of print media set for each tray. To change the default settings, click Change
Settings.
●
Configuration page. This page shows the information found on the printer Configuration
page.
●
Supplies Status. This page shows the life remaining of HP supplies, with 0 percent
representing that a supply is empty. This page also provides supplies part numbers. To order
new supplies, click Order Supplies in the Other Links area on the left side of the window.
To visit any website, you must have Internet access.
●
Event log. This page shows a list of all printer events and errors.
●
Usage page. This page shows a summary of the number of pages the printer has printed,
grouped by size and type.
●
Device Information. This page also shows the printer network name, address, and model
information. To change these entries, click Device Information on the Settings tab.
Settings tab
This tab allows you to configure the printer from your computer. The Settings tab can be
password protected. If this printer is networked, always consult with the printer administrator
before changing settings on this tab.
The Settings tab contains the following pages.
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●
Configure Device. Configure all printer settings from this page. This page contains the
traditional menus found on printers using a control panel display. These menus include
Information, Paper Handling, Configure Device, and Diagnostics.
●
Alerts. Network only. Set up to receive e-mail alerts for various printer events.
●
Email. Network only. Used in conjunction with the Alerts page to set up incoming and
outgoing e-mail, as well as to set e-mail alerts.
●
Security. Set a password that must be entered to gain access to the Settings and
Networking tabs. Enable and disable certain features of the EWS.
●
Other Links. Add or customize a link to another website. This link is displayed in the Other
Links area on all embedded Web server pages. These permanent links always appear in the
Other Links area: HP Instant Support™, Order Supplies, and Product Support. For
more information, see “Other links” on page 62.
●
Device Information. Name the printer and assign an asset number to it. Enter the name and
e-mail address for the primary contact who will receive information about the printer.
●
Language. Determine the language in which to display the embedded Web server
information.
3 Managing the printer 61
Networking tab
This tab allows the network administrator to control network-related settings for the printer when
it is connected to an IP-based network. This tab will not appear if the printer is directly connected
to a computer, or if the printer is connected to a network using anything other than an
HP JetDirect print server card.
Other links
This section contains links that connect you to the Internet. You must have Internet access in
order to use any of these links. If you use a dial-up connection and did not connect when you first
opened the embedded Web server, you must connect before you can visit these websites.
Connecting might require that you close the embedded Web server and reopen it.
●
HP Instant Support™. Connects you to the HP website to help you find solutions. This
service analyzes your printer error log and configuration information to provide diagnostic
and support information specific to your printer.
●
Order Supplies. Click this link to connect to the HP website and order genuine HP supplies,
such as print cartridges, an imaging drum, and paper.
●
Product Support. Connects to the support site for the HP Color LaserJet 2500 printer.
Then, you can search for help regarding general topics.
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Using Printer Status and Alerts
Printer Status and Alerts is only supported for Windows 98 and later.
The Printer Status and Alerts software is available to users of both networked and directly
connected printers. This software allows you to view the embedded Web server information for a
particular printer. It also generates messages on the computer regarding the status of the printer
and print jobs. Depending on how the printer is connected, you can receive different messages.
●
Networked printers. You can receive regular job status messages that appear every time a
print job is sent to the printer or every time the print job finishes printing. You can also receive
alert messages. These messages appear when you are printing to a particular printer if that
printer experiences a problem but it can continue to print (such as a tray that is not being
used is open, or a print cartridge is low) or a problem that prevents it from printing (such as
paper is out, or a print cartridge is empty).
●
Directly connected printers. You can receive alert messages that appear when the printer
experiences a problem but it can continue to print or a problem that prevents it from printing.
You can also receive messages just when supplies are low.
You can set alerts options for a single printer that supports Printer Status and Alerts, or you can
set alert options for all printers that support Printer Status and Alerts. For networked printers,
these alerts only appear for your jobs.
Note that even if you are setting alert options for all printers, not all options you select can apply
to all printers. For example, if you select the option for notifying you when the print cartridges are
low, then all directly connected printers that support Printer Status and Alerts will generate a
message when the print cartridges are low. However, none of the networked printers will
generate this message, nor will directly connected printers that do not support Printer Status and
Alerts.
To choose which status messages appear
1
Open Printer Status and Alerts in one of these ways:
• Double-click the Printer Status and Alerts tray icon, which is near the clock in the Tray
Manager.
• On the Start menu, point to Programs, point to Printer Status and Alerts, and click
Printer Status and Alerts.
2
Click the Options icon in the left pane.
3
In the For field, select the printer driver for this printer, or select All Printers.
4
Clear the options for the messages you do not want to appear, and select the options for the
messages you do want to appear.
5
Under Status Check Rate, select how frequently you want the software to update the printer
status information that the software uses to generate the messages. Status Check Rate
might not be available if the printer administrator has restricted the rights to this function.
To view status messages and information
On the left side of the window, select the printer for which you want to see information.
Information provided includes status messages, supplies status, and printer capabilities. You can
also click the Job History (clock) icon at the top of the window to view a list of previous jobs sent
to the printer from your computer.
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3 Managing the printer 63
64 Managing the printer
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4
Problem solving and
maintenance
Introduction
This troubleshooting information is organized to help you resolve printing problems. Choose the
general type of problem from the following list.
●
There is a jam in the printer. See “Clearing jams” on page 66.
●
Printer lights, other than the Ready light, are on or blinking. See “Resolving control panel
messages” on page 71.
●
The document printed, but the print quality was not what was expected. See “Solving printquality problems” on page 80.
●
A message is on the computer. See “Resolving problems that generated messages” on
page 89.
●
There is a problem, but no lights are on or blinking and there are no messages on the
computer. See “Resolving problems that did not generate messages” on page 90.
Additional information is available about these maintenance topics:
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●
“Cleaning the printer” on page 99
●
“Calibrating the printer” on page 100
●
“Managing supplies” on page 101
Chapter 4 Problem solving and maintenance 65
Clearing jams
Occasionally, paper or other print media can become jammed during a print job. Some causes
include:
●
Input trays are loaded improperly or overfilled.
●
Tray 2 or optional tray 3 is removed during a print job.
●
The top cover is opened during a print job.
●
Too many sheets accumulated in an output area or blocked an output area.
●
Paper being used does not meet HP specifications. See“Print media specifications” on
page 123.
●
The environment in which the paper was stored is too humid or too dry. See “Print media
specifications” on page 123.
Where to look for jams
Jams can occur in these locations:
●
Inside the printer. See “To clear jams from inside the printer” on page 67.
●
In input areas. See “To clear jams from input areas” on page 68.
●
In output areas. See “To clear jams from output areas” on page 69.
Find and remove the jam using the instructions on the following pages. If the location of the jam
is not obvious, look first inside the printer.
Loose toner might remain in the printer after a jam. This problem should resolve itself after a few
sheets have printed. See “Loose toner” on page 83.
66 Problem solving and maintenance
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1
To clear jams from inside the printer
CAUTION
Jams in this area might result in loose toner on the page. If you get toner
on your clothes or hands, wash them in cold water. (Hot water will set
the toner into the fabric.)
2
1
Open the top cover.
2
Remove the imaging drum by pushing it away from you and lifting it
out of the printer. You cannot reach jams by removing the print
cartridges.
3
Complete one of these steps:
3
4
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●
If the leading edge of the paper is visible, carefully pull the paper
out of the printer.
●
If the paper is too difficult to remove, remove the jam as
described in “To clear jams from output areas” on page 69.
4
After the jam has been removed, replace the imaging drum and
close the top cover.
5
Press
(GO) if the Go light is blinking. If the Attention light is still
blinking, then another jam is present. See “To clear jams from input
areas” on page 68 and “To clear jams from output areas” on
page 69.
Chapter 4 Problem solving and maintenance 67
1
To clear jams from input areas
1
Open tray 2 or optional tray 3 to expose the jam.
2
Complete one of these steps:
2
3
●
If the jam has already partially entered the printer, see “To clear
jams from inside the printer” on page 67.
●
If the jam is only in the input tray, remove the jam by pulling it out
by the visible edge. Realign all of the paper in the tray and go to
step 4.
3
If you could not remove the jam from inside the printer or by pulling
it out of the tray, grasp the jam from the outside of the printer and
carefully pull it free.
4
Push the paper down to lock the metal paper lift plate into place
(tray 2 only) and slide the tray back into the printer.
5
Open the top cover, close it again, and then press
(GO) if the Go
light is blinking. If the Attention light is still blinking, then another jam
is present. See “To clear jams from inside the printer” on page 67
and “To clear jams from output areas” on page 69.
4
5
68 Problem solving and maintenance
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1
To clear jams from output areas
CAUTION
Jams in these areas might result in loose toner on the page. If you get
toner on your clothes or hands, wash them in cold water. (Hot water will
set the toner into the fabric.)
1
2
Complete one of these steps:
●
If the paper is not almost completely visible from the top output
bin, go to step 2.
●
If the paper is almost completely visible, pull it carefully out of the
printer and go to the last step.
2
Open the rear output door.
3
If the leading edge of the paper is visible from the rear opening,
carefully pull the paper out.
4
If the jam is too far into the printer to remove, turn off the printer and
disconnect the power cable.
5
Rotate the locks on the fuser to the unlocked position.
3
4
5
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Chapter 4 Problem solving and maintenance 69
6
6
Grasp the fuser handles and pull to remove the fuser from the
printer.
WARNING!
The parts on the internal surface of the fuser are very hot. To avoid
burning yourself, do not touch those parts.
7
Using both hands, slowly and steadily remove any paper from inside
the printer. Then, carefully reinsert the fuser and secure the locks.
8
Reconnect the power cable and turn on the printer.
9
Open the top cover, close it again, and then press
(GO) if the Go
light is flashing. If the Attention light is still blinking, then there is
another jam. See “To clear jams from inside the printer” on page 67
and “To clear jams from input areas” on page 68.
7
70 Problem solving and maintenance
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Resolving control panel messages
Printer status is indicated by light patterns on the control panel. Two sets of lights are on the
control panel: Supplies Status lights and Printer Status lights:
Black print-cartridge
light
Yellow print-cartridge
light
ROTATE CAROUSEL
button
Supplies Status lights
and buttons
Cyan print-cartridge
light
Magenta print-cartridge
light
Imaging-drum
light
Attention light
(amber)
Ready light
(green)
Go light and
GO button (both green)
Printer Status lights
and buttons
CANCEL JOB
button
The lights can be in any one of the following states:
Off
On
Blinking
See the following information to interpret control panel lights. See the embedded Web server for
a text message that correlates to the light pattern. Or, see the HP Color LaserJet 2500 Toolbox to
view animations of the light patterns and the messages they indicate.
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Chapter 4 Problem solving and maintenance 71
Supplies Status lights
This section describes the meaning of the patterns for the lights in the Supplies Status area.
Information about supplies also appears in the Printer Status and Alerts software, the embedded
Web server, and the HP Color LaserJet 2500 Toolbox. (For more information, see “Managing the
printer” on page 55.) To order new supplies, see the embedded Web server or see “Accessories
and ordering information” on page 24.
Light pattern
Recommended action
Black print cartridge low
The black print-cartridge light is on. The printer continues to print without any action required until the print
cartridge is empty. Order a new print cartridge.
Cyan print cartridge low
The cyan print-cartridge light is on. The printer continues to print without any action required until the print
cartridge is empty. Order a new print cartridge.
Magenta print cartridge low
The magenta print-cartridge light is on. The printer continues to print without any action required until the
print cartridge is empty. Order a new print cartridge.
Yellow print cartridge low
The yellow print-cartridge light is on. The printer continues to print without any action required until the print
cartridge is empty. Order a new print cartridge.
Imaging drum is low
The imaging-drum light is on. The printer continues to print without any action required until the imaging
drum is empty. Order a new imaging drum.
72 Problem solving and maintenance
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Light pattern
Recommended action
Black print cartridge is empty or missing
The black print-cartridge light is blinking. The printer stops printing.
The print cartridge is empty or missing, or the printer cannot detect the print cartridge correctly. You must
replace the print cartridge before the printer can continue printing.
Reinsert or replace the print cartridge. If the print-cartridge light is still blinking but the Attention light is not
on, turn the printer off and then back on again. If the problem persists, contact HP Customer Care. See
“HP Customer Care” on page 3, or see the flyer that came in the printer box for contact information.
Cyan print cartridge is empty or missing
The cyan print-cartridge light is blinking. The printer stops printing.
The print cartridge is empty or missing, or the printer cannot detect the print cartridge correctly. You must
replace the print cartridge before the printer can continue printing.
Reinsert or replace the print cartridge. If the print-cartridge light is still blinking but the Attention light is not
on, turn the printer off and then back on again. If the problem persists, contact HP Customer Care. See
“HP Customer Care” on page 3, or see the flyer that came in the printer box for contact information.
Magenta print cartridge is empty or missing
The magenta print-cartridge light is blinking. The printer stops printing.
The print cartridge is empty or missing, or the printer cannot detect the print cartridge correctly. You must
replace the print cartridge before the printer can continue printing.
Reinsert or replace the print cartridge. If the print-cartridge light is still blinking but the Attention light is not
on, turn the printer off and then back on again. If the problem persists, contact HP Customer Care. See
“HP Customer Care” on page 3, or see the flyer that came in the printer box for contact information.
Yellow print cartridge is empty or missing
The yellow print-cartridge light is blinking. The printer stops printing.
The print cartridge is empty or missing, or the printer cannot detect the print cartridge correctly. You must
replace the print cartridge before the printer can continue printing.
Reinsert or replace the print cartridge. If the print-cartridge light is still blinking but the Attention light is not
on, turn the printer off and then back on again. If the problem persists, contact HP Customer Care. See
“HP Customer Care” on page 3, or see the flyer that came in the printer box for contact information.
Imaging drum is empty or missing
The imaging-drum light is blinking. The printer stops printing.
The imaging drum is empty, missing, or the printer cannot detect the imaging drum correctly. You must
replace the imaging drum before the printer can continue printing.
Reinsert or replace the imaging drum. If the imaging-drum light is still blinking but the Attention light is not
on, turn the printer off and then back on again. If the problem persists, contact HP Customer Care. See
“HP Customer Care” on page 3, or see the flyer that came in the printer box for contact information.
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Chapter 4 Problem solving and maintenance 73
Light pattern
Recommended action
Black print cartridge is a non-HP print cartridge
CAUTION: If you continue printing once this print cartridge is empty, damage to the printer can occur. See
“Hewlett-Packard limited warranty statement” on page 106.
The black print-cartridge light is blinking and the Attention light is on. The printer stops printing.
If you still want to use this non-HP print cartridge, press
(CANCEL JOB) to continue printing. You will not
receive any indication from the printer Supplies Status lights, the Supplies Status page, or any software
component (HP Color LaserJet 2500 Toolbox, Printer Status and Alerts, or embedded Web server) when
this print cartridge is low or empty.
Cyan print cartridge is a non-HP print cartridge
CAUTION: If you continue printing once this print cartridge is empty, damage to the printer can occur. See
“Hewlett-Packard limited warranty statement” on page 106.
The cyan print-cartridge light is blinking and the Attention light is on. The printer stops printing.
If you still want to use this non-HP print cartridge, press
(CANCEL JOB) to continue printing. You will not
receive any indication from the printer Supplies Status lights, the Supplies Status page, or any software
component (HP Color LaserJet 2500 Toolbox, Printer Status and Alerts, or embedded Web server) when
this print cartridge is low or empty.
Magenta print cartridge is a non-HP print cartridge
CAUTION: If you continue printing once this print cartridge is empty, damage to the printer can occur. See
“Hewlett-Packard limited warranty statement” on page 106.
The magenta print-cartridge light is blinking and the Attention light is on. The printer stops printing.
If you still want to use this non-HP print cartridge, press
(CANCEL JOB) to continue printing. You will not
receive any indication from the printer Supplies Status lights, the Supplies Status page, or any software
component (HP Color LaserJet 2500 Toolbox, Printer Status and Alerts, or embedded Web server) when
this print cartridge is low or empty.
Yellow print cartridge is a non-HP print cartridge
CAUTION: If you continue printing once this print cartridge is empty, damage to the printer can occur. See
“Hewlett-Packard limited warranty statement” on page 106.
The yellow print-cartridge light is blinking and the Attention light is on. The printer stops printing.
If you still want to use this non-HP print cartridge, press
(CANCEL JOB) to continue printing. You will not
receive any indication from the printer Supplies Status lights, the Supplies Status page, or any software
component (HP Color LaserJet 2500 Toolbox, Printer Status and Alerts, or embedded Web server) when
this print cartridge is low or empty.
Imaging drum is a non-HP imaging drum
CAUTION: If you continue printing once this imaging drum is empty, damage to the printer can occur. See
“Hewlett-Packard limited warranty statement” on page 106.
The imaging-drum light is blinking and the Attention light is on. The printer stops printing.
If you still want to use this non-HP imaging drum, press
(CANCEL JOB) to continue printing. You will not
receive any indication from the printer Supplies Status lights, the Supplies Status page, or any software
component (HP Color LaserJet 2500 Toolbox, Printer Status and Alerts, or embedded Web server) when
this print cartridge is low or empty.
74 Problem solving and maintenance
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Printer Status lights
The following section describes the meaning of the light patterns in the Printer Status area.
Information about the printer status also appears in the Printer Status and Alerts software and
the embedded Web server. (For more information, see “Managing the printer” on page 55.)
Light pattern
Error and recommended action
All control panel
lights
Startup
All control panel lights cycle one after another. Pressing buttons has no effect until the printer is in the
Ready state.
Ready
The Ready (green) light is on and the printer is ready to print. No action is needed. Pressing
(GO) prints
a Demo page. Pressing
(GO) and
(CANCEL JOB) simultaneously prints a Configuration page and a
Supplies Status page, as well as an HP Jetdirect page if an HP Jetdirect print server card is installed.
Processing
The Ready light is blinking. The printer is receiving or processing data.
Pressing
(CANCEL JOB) cancels the current job. One or two pages might print as the printer clears the
print job. The printer returns to the Ready state (Ready light on) after the job has been canceled.
Attention error
The Attention light is blinking in these situations:
●
●
●
The top cover is open.
The printer is out of paper.
The printer has a jam.
For the first cause, close the top cover. For the second cause, load paper. For the last cause, open and
close the top cover after you resolve the problem. If the problem is not resolved, the Attention light
continues to blink.
Interaction state
The Go light is blinking. The top cover has been opened and then closed, or you pressed
(ROTATE CAROUSEL). Pressing
(GO) returns the printer to the Ready state. If you do not press
(GO), the printer automatically returns to the Ready state after approximately 10 seconds. Pressing
(ROTATE CAROUSEL) brings another print cartridge to the top position.
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Chapter 4 Problem solving and maintenance 75
Light pattern
Error and recommended action
Attention with Ability to Continue
The Attention light is blinking and the Go light is on. The printer stops printing. The message appears in
these situations:
●
●
●
●
●
Manual feed with pause. Someone sent a manual feed job and the printer is waiting for the special
paper. Load paper into tray 1, and if the printer does not begin printing once the pages are reloaded,
(GO) to try to print from another tray.
press
(GO). Or, just press
Manual two-sided printing. The printer has finished printing the first side of a manual duplex job, and
the printer is waiting for someone to reload the pages so it can print the second side. If the printer does
not begin printing once the pages are reloaded, press
(GO).
Paper out in the selected tray. Someone is trying to print by Source (tray) and there is no paper in the
selected tray. Add paper to that tray to print from it. Or, press
(GO) to try to print from another tray.
The printer continues printing after it finishes running a cleaning cycle, which takes approximately 20
seconds.
Paper is too small. The print image is larger than the size of paper in the tray. Load the correct size
and press
(GO). The printer continues printing after it finishes running a cleaning cycle, which takes
approximately 20 seconds.
Continuable state. Press
(GO) for the printer to attempt to recover from the error and print
whatever data it can. If successful, the printer completes the job while Ready light blinks. If
unsuccessful, the printer continues to display the Attention with Ability to Continue state. Perform one
of these steps:
(GO) and
(CANCEL JOB) simultaneously to display a secondary light pattern.
●Press and hold
(See “Secondary light patterns for Printer Status lights” on page 77.)
(CANCEL JOB) to cancel the print job. If the problem has been resolved, the printer returns to
●Press
the Ready state (Ready light on).
Accessory error
The Attention light, Ready light, and Go light are blinking. The printer stops printing. An error has occurred
with either the EIO port or a DIMM slot. Pressing any button has no effect.
Press and hold
(GO) and
(CANCEL JOB) simultaneously to display a secondary light pattern. (See
“Secondary light patterns for Printer Status lights” on page 77.)
Service error
The Attention light, Ready light, and Go light are on. The printer stops printing. Pressing any button has no
effect. Perform these steps.
●
●
●
Turn the printer off and then on again. If the problem persists, leave the printer off for 15 minutes to
reset the printer.
If the printer is connected to a power strip or surge protector, disconnect it and connect the power cable
directly to a working wall outlet.
If the problem continues, contact HP Customer Care. See “HP Customer Care” on page 3 or the
support flyer that came in the printer box.
76 Problem solving and maintenance
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Secondary light patterns for Printer Status lights
This section describes the secondary light patterns that you can display when you experience a
Attention with Ability to Continue state or an Accessory error. Each of these errors has its own
set of secondary light patterns, so a section is included here for each set.
Secondary light patterns provide more information about the more specific type of error that
occurred. To understand the secondary light pattern, do one of these steps:
●
Press and hold
(GO) and
(CANCEL JOB) simultaneously. When the secondary light
pattern appears, use the appropriate section here to identify the associated error. When you
release the buttons, the light pattern for the original error appears again.
●
View the embedded Web server, which provides a text message that corresponds to the
error and its secondary light pattern.
Secondary light patterns for Attention with Ability to Continue state
This section provides the meaning for the secondary light patterns that you can display while you
are experiencing an Attention with Ability to Continue state (Attention light is blinking and Go light
is on).
Light pattern
Error and recommended action
20 Insufficient Memory error
Attention light is on. The printer memory is full.
Press
(GO) to resume printing. If you lose some data, try to free some printer memory by removing any
unnecessary fonts, macros, or any data currently in printer memory. If you continue to lose data, you might
need to add more printer memory. For a temporary solution, simplify the image by changing to another
image type, such as raster.
41.3 Unexpected Size error or 41.x Printer error
The Ready light is on.
●
●
Load the correct size of paper. If the correct size is loaded, press
(GO).
If printing does not resume, open the top cover, remove the imaging drum, and check for a jam inside
the printer.
40 Bad Transmission error
The Attention light, Ready light, and Go light are on. Press
●
●
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(GO) to try to print a portion of the job.
If the printer is connected to the network, make sure the cable is securely connected between the
HP Jetdirect print server card and the network port.
If the printer is directly connected to a computer, the cable between the printer and computer has a
bad connection or the cable is of poor quality. Disconnect the cable and reconnect it. Make sure you
are using a high-quality USB or IEEE-1284 compliant, size-B parallel cable. See “Accessories and
ordering information” on page 24
Chapter 4 Problem solving and maintenance 77
22 Buffer Overflow error
The Ready light and Go light are on. Press
●
●
●
(GO) to try to print a portion of the job.
The connection between the printer and the computer is loose. Check the connection to ensure that it
is secure.
The cable is malfunctioning. Try using a different, high-quality USB or EEE-1284 compliant, size-B
parallel cable. See “Accessories and ordering information” on page 24
Contact HP Customer Care. See “HP Customer Care” on page 3, or see the flyer that came in the
printer box for contact information.
Chosen Personality Not Available error
The Ready light and Go light are blinking. The current job was canceled because the printer language
(personality) is not supported.
●
●
●
●
Press
(GO) to clear the message.
If you printed the job using one of the PCL drivers, try printing using the PS driver, or vice versa.
Turn off the printer and remove or replace the language font DIMM. Caution: You must turn off the
printer before inserting or removing DIMMs.
Contact HP Customer Care. See “HP Customer Care” on page 3, or see the flyer that came in the
printer box for contact information.
Data Received error
The Go light is on.
●
The printer received data and is waiting for a form feed. Press
printer receiving another job can also cause the page to print.
(GO) to print the last page. The
General Continuable error
The Attention light, Ready light, and Go light are blinking.
●
●
Press
(GO) to try to continue printing.
If the error persists, contact HP Customer Care. See “HP Customer Care” on page 3, or see the flyer
that came in the printer box for contact information.
68.x Permanent Storage error
The Attention light is blinking. The nonvolatile memory (NVRAM) is temporarily full.
Press
(GO) to clear the message. Check the printer settings to ensure they are correct. If the problem
persists, contact HP Customer Care. See “HP Customer Care” on page 3, or see the flyer that came in the
printer box for contact information.
78 Problem solving and maintenance
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Secondary light patterns for Accessory errors
This section describes the secondary light patterns that you can display when you experience an
Accessory error (Attention light, Ready light, and Go light are blinking).
8x.yyyy EIO error
The Attention light is blinking. There is a problem with the print server card.
Caution: You must turn off the printer before inserting or removing the print server card to avoid damaging
it.
●
●
●
●
Remove the print server card and reinstall it to ensure that it was correctly installed.
Ensure that you are using a supported print server card. See “Accessories and ordering information”
on page 24.
To continue printing, remove the print server card from the EIO port and connect a parallel or USB
cable. You must change the port, or reinstall the software.
If the print server card still is not working, contact HP Customer Care. See “HP Customer Care” on
page 3 or the support flyer that came in the printer box.
53.x1.zz Printer (DIMM Slot 1) error
The Go light is on. There is a problem with the DIMM in this DIMM slot.
Caution: You must turn off the printer before inserting or removing DIMMs to avoid damaging them.
●
●
●
●
Remove the DIMM and reinstall it to ensure that it is correctly installed.
Ensure that you are using a supported DIMM. See “Accessories and ordering information” on page 24.
Move the DIMM to a different DIMM slot. If the DIMM works in a different slot, then DIMM slot 1 is
malfunctioning. See “HP Customer Care” on page 3 or the support flyer that came in the printer box.
To continue printing, remove the DIMM from DIMM slot 1.
53.x2.zz Printer (DIMM Slot 2) error
The Ready light is on. There is a problem with the DIMM in this DIMM slot.
Caution: You must turn off the printer before inserting or removing DIMMs to avoid damaging them.
●
●
●
●
Remove the DIMM and reinstall it to ensure that it is correctly installed.
Ensure that you are using a supported DIMM. See “Accessories and ordering information” on page 24.
Move the DIMM to a different DIMM slot. If the DIMM works in a different slot, then DIMM slot 2 is
malfunctioning. See “HP Customer Care” on page 3 or the support flyer that came in the printer box.
To continue printing, remove the DIMM from DIMM slot 2.
53.x3.zz Printer (DIMM Slot 3) error
The Attention light is on. There is a problem with the DIMM in this DIMM slot.
Caution: You must turn off the printer before inserting or removing DIMMs to avoid damaging them.
●
●
●
●
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Remove the DIMM and reinstall it to ensure that it is correctly installed.
Ensure that you are using a supported DIMM. See “Accessories and ordering information” on page 24.
Move the DIMM to a different DIMM slot. If the DIMM works in a different slot, then DIMM slot 3 is
malfunctioning. See “HP Customer Care” on page 3 or the support flyer that came in the printer box.
To continue printing, remove the DIMM from DIMM slot 3.
Chapter 4 Problem solving and maintenance 79
Solving print-quality problems
If your document is printing but the quality is not what you expected, start by using the printquality checklist
Print-quality checklist
General print-quality problems can be solved by following the checklist below.
1
Check the printer driver to make sure you are using the best available print-quality option, or
return to the default settings. See “Changing print quality” on page 41.
2
Check that the paper or print media you are using meets specifications. See “Print media
specifications” on page 123. Generally, smoother paper provides better results although
coated, photo, and glossy papers are not supported.
3
If you are using a special print media such as labels, grayscale transparencies, or letterhead,
ensure that you have printed by Type. See “Printing a job” on page 34.
4
Print a Configuration page and Supplies Status page at the printer by pressing
(CANCEL JOB) simultaneously.
(GO) and
• Check the Supplies Status page to see if any supplies are low or empty. No information is
provided for non-HP print cartridges.
• If the pages do not print correctly, the problem is with the hardware. Contact HP Customer
Care. See “HP Customer Care” on page 3 or the flyer that shipped in the printer box.
5
Print a Demo page from the HP Color LaserJet 2500 Toolbox. If the page prints, the problem
is with the printer driver. Try printing from one of the other printer drivers. For example, if you
are using the PCL 6 printer driver, print from the PCL 5c or PS printer driver.
6
Try printing from a different program. If the page prints correctly, the problem is with the
program from which you were printing.
7
Restart the computer and the printer and try printing again. If the problem is not resolved,
choose one of these options:
• If the problem is affecting all printed pages, see “Solving issues with all printed
documents” on page 81.
• If the problem is affecting only pages printed in color, see “Solving issues with color
documents” on page 87.
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Solving issues with all printed documents
The examples below depict letter-size paper that has passed through the printer short-edge first.
These examples illustrate problems that would affect all pages you print, whether you print in
color or in black only. The topics that follow list the typical cause and solution for each of these
examples.
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Light print or fade
Toner specks
Dropouts
Vertical lines
Gray background
Toner smear
Loose toner
Repetitive defects on
the front
Repetitive defects on
the back
Misformed characters
Curl or wave
Page skew
Wrinkles or creases
Toner scatter outline
Random image
repetition (light)
Random image
repetition (dark)
Chapter 4 Problem solving and maintenance 81
Light print or fade
A vertical streak or an incorrect or faded color area appears on the page.
●
The paper might not meet HP’s paper specifications (for example, the paper is too moist or
too rough). See “Print media specifications” on page 123.
●
One or more print cartridges are low. If you are using non-HP print cartridges, no messages
appear on the printer control panel or in the embedded Web server.
●
The imaging drum might be low or empty. Print the Supplies Status page to check remaining
life. Replace the imaging drum if it is low or empty.
●
If none of the print cartridges or the imaging drum is low or empty, remove the print
cartridges one at a time and inspect the toner roller in each to see if the roller is damaged. If
so, replace the print cartridge.
●
If the problem is not resolved, see “If the problem is not resolved” on page 86.
Toner specks
●
The paper might not meet specifications. For example, the paper is too moist or too rough.
See “Print media specifications” on page 123.
●
The paper path might need cleaning. See “Cleaning the printer” on page 99.
●
If the problem is not resolved, see “If the problem is not resolved” on page 86.
Dropouts
Faded areas, generally rounded, occur randomly on the page.
●
A single sheet of paper might be defective. Try reprinting the job.
●
The moisture content of the paper is uneven or the paper has moist spots on its surface. Try
different paper, such as high-quality paper intended for laser printers. See “Print media
specifications” on page 123.
●
The paper lot is flawed. The manufacturing processes can cause some areas to reject toner.
Try a different brand of paper, such as high-quality paper intended for laser printers. See
“Print media specifications” on page 123.
●
The imaging drum might be defective. See “Repetitive defects on the front” on page 84.
●
If these steps do not correct the problem, contact HP Customer Care. See “HP Customer
Care” on page 3 or the support flyer that came in the printer box.
●
If the problem is not resolved, see “If the problem is not resolved” on page 86.
Vertical lines
Vertical streaks or bands appear on the page.
●
One or more print cartridges are low or defective. Print the Supplies Status page to check
remaining life. If you are using non-HP print cartridges, no messages appear on the printer
control panel or in the embedded Web server.
●
Clean the printer using a cleaning page. See “Cleaning the printer” on page 99.
●
Use the tools on the Troubleshooting tab of the HP Color LaserJet Toolbox to correct the
problem.
●
If the problem is not resolved, see “If the problem is not resolved” on page 86.
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Gray background
The amount of background toner shading becomes unacceptable.
●
Perform a calibration. See “Calibrating the printer” on page 100.
●
Use a different paper with a lighter basis weight. See “Print media specifications” on
page 123.
●
Check the printer environment. Very dry (low humidity) conditions can increase the amount
of background shading.
●
One or more print cartridges are low. If you are using non-HP print cartridges, no messages
appear on the printer control panel or in the embedded Web server.
●
The imaging drum might be low or empty. Print the Supplies Status page to check remaining
life. Replace the imaging drum if it is low or empty.
●
If the problem is not resolved, see “If the problem is not resolved” on page 86.
Toner smear
Toner smears appear on the leading edge of the paper.
●
Check the paper type and quality. Use a different paper, such as high-quality paper intended
for laser printers. See “Print media specifications” on page 123.
●
If toner smears appear on the leading edge of the paper, the paper guides are dirty, or there
is debris in the print path. See “Cleaning the printer” on page 99.
●
The imaging drum might be low or empty. Check the status of the imaging drum using the
printer control panel or the embedded Web server and replace the imaging drum if it is low or
empty.
●
If the problem is not resolved, see “If the problem is not resolved” on page 86.
Loose toner
Toner smears easily when touched.
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●
In the printer driver, select the Paper tab and set Type is to match the type of paper you are
printing. Print speed might be slower if you are using heavy paper. For UNIX, Linux, and OS/
2, this feature is available in the embedded Web server if the printer is connected to a
network.
●
Check the paper type and quality. Use a different paper, such as high-quality paper intended
for laser printers. See “Print media specifications” on page 123.
●
Clean the inside of the printer. See “Cleaning the printer” on page 99.
●
The fuser might be damaged. Contact HP Customer Care. See “HP Customer Care” on
page 3 or the support flyer that came in the printer box.
●
If the problem is not resolved, see “If the problem is not resolved” on page 86.
Chapter 4 Problem solving and maintenance 83
Repetitive defects on the front
Marks repeatedly appear on the printed side of the page at even intervals.
●
In the printer driver, select the Paper tab and set Type is to match the type of paper on
which you are printing. Print speed might be slower if you are using heavy paper. For UNIX,
Linux, and OS/2, this feature is available in the embedded Web server if the printer is
connected to a network.
●
Clean the printer. See “Cleaning the printer” on page 99.
●
Use the tools on the Troubleshooting tab of the HP Color LaserJet Toolbox to correct the
problem.
●
The imaging drum might be defective. Replace the imaging drum.
●
The fuser might be damaged. Contact HP Customer Care. See “HP Customer Care” on
page 3 or the support flyer that came in the printer box.
●
If the problem is not resolved, see “If the problem is not resolved” on page 86.
Repetitive defects on the back
Marks repeatedly appear on the unprinted side of the page at even intervals.
●
Internal parts might have toner on them. The problem will likely correct itself after a few more
pages.
●
Clean the printer. See “Cleaning the printer” on page 99.
●
The fuser might be damaged. Contact HP Customer Care. See “HP Customer Care” on
page 3 or the support flyer that came in the printer box.
●
If the problem is not resolved, see “If the problem is not resolved” on page 86.
Misformed characters
●
If characters are improperly formed so that they produce hollow images, the paper might be
too slick of a paper, such as a photo, glossy, or coated paper. Use a different paper, such as
high-quality paper intended for laser printers. See “Print media specifications” on page 123.
●
If characters are improperly formed so that they produce a wavy effect, the laser scanner
might need service. Verify that the problem also occurs on the Configuration page. If so,
contact HP Customer Care. See “HP Customer Care” on page 3 or the support flyer that
came in the printer box.
●
If the problem is not resolved, see “If the problem is not resolved” on page 86.
Curl or wave
●
Turn over the stack of paper in the tray. Also try rotating the paper 180 degrees in the input
tray.
●
Set the correct Type in the printer driver. Heavier paper might take longer to print.
●
Open the rear output door to print to the straight-through paper path.
●
Check the paper type and quality. Both high temperature and humidity will cause paper curl.
Use a different paper, such as high-quality paper intended for laser printers. See “Print
media specifications” on page 123.
●
If the problem is not resolved, see “If the problem is not resolved” on page 86.
84 Problem solving and maintenance
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Page skew
●
Make sure the paper or other print media is loaded correctly and that the guides are not too
tight or too loose against the stack. See “Loading trays” on page 31.
●
Check the paper type and quality. Use a different paper, such as high-quality paper intended
for laser printers. See “Print media specifications” on page 123.
●
If the problem is not resolved, see “If the problem is not resolved” on page 86.
Wrinkles or creases
●
Make sure that paper is loaded properly.
●
Turn over the stack of paper in the input tray, or try rotating the paper 180 degrees in the
input tray.
●
Open the rear output door to print to the straight-through paper path.
●
Check the paper type and quality. Use a different paper, such as high-quality paper intended
for laser printers. See “Print media specifications” on page 123.
●
If the problem is not resolved, see “If the problem is not resolved” on page 86.
Toner scatter outline
●
Turn over the stack of paper in the tray.
●
Perform a calibration. See “Calibrating the printer” on page 100.
●
Small amounts of toner scatter are normal for laser printing.
●
If large amounts of toner have scattered around the characters, the paper might have high
resistivity. Use a different paper, such as high-quality paper intended for laser printers. See
“Print media specifications” on page 123.
●
Change the print mode in the embedded Web server to High Resistivity.
●
If the problem is not resolved, see “If the problem is not resolved” on page 86.
Random image repetition
If an image that appears at the top of the page (in solid black) repeats farther down the page (in
gray field), the toner might not have been completely erased from the last job. The repeated
image might be lighter or darker than the field in which it appears.
ENWW
●
From your program, change the tone (darkness) of the field that the repeated image appears
in.
●
From your program, rotate the whole page 180 degrees to print the lighter image first.
●
Change the order in which the images are printed. For example, have the lighter image at the
top of the page, and the darker image further down the page.
●
If the defect occurs later in a print job, turn the printer off for 10 minutes, and then turn the
printer on to restart the print job.
●
If the problem is not resolved, see “If the problem is not resolved” on page 86.
Chapter 4 Problem solving and maintenance 85
If the problem is not resolved
If the problem is not resolved, try these steps:
1
Perform a cleaning and calibration. See “Cleaning the printer” on page 99.
2
Print the Configuration page and Supplies Status page again.
• If the pages print correctly, then the problem is with the program, computer, or printer
driver. Go to the next step.
• If the pages do not print correctly, then the problem is with the printer itself. The problem
might be the fuser. Contact HP Customer Care. See “HP Customer Care” on page 3 or
the support flyer that came in the printer box.
3
Change the Type setting in the printer driver, or change the print mode in the embedded Web
server. If this step does not help, go to the next step.
4
If the problem still persists, check the paper type and quality. (See “Print media
specifications” on page 123.) Use a different paper, such as high-quality paper intended for
laser printers. Coated, photo, and glossy papers are not supported.
5
Print to a different printer.
• If the page prints correctly, then the problem is with the printer driver for the HP Color
LaserJet 2500 printer. Uninstall the printer driver and reinstall it.
• If the page does not print correctly, the problem is with the program or the computer. See
the documentation for the program or the computer.
86 Problem solving and maintenance
ENWW
Solving issues with color documents
This section describes issues that can occur when you print in color. Whenever you are
experiencing color-related issues, calibrate the printer before trying any other steps. See
“Calibrating the printer” on page 100.
Only black prints
Missing or incorrect
color
Color prints
inconsistently
Colors do not match
Color pages have
inconsistent finish
Only black prints
Only black is printing when the document should be printing in color.
ENWW
●
Color mode is not selected in your program or printer driver. Select color mode instead of
grayscale mode.
●
If you are printing on transparencies, all transparencies print in grayscale.
●
The correct printer driver is not selected in the program. Select the correct printer driver.
●
The printer is not properly configured. Verify the printer configuration by printing a
Configuration page. If no color appears on the Configuration page, contact HP Customer
Care.
Chapter 4 Problem solving and maintenance 87
Missing or incorrect color
●
You have changed the color settings manually. Return the color setting to Automatic. See
“Changing color settings” on page 39.
●
Your print media does not meet the specifications for this printer. Use a different paper, such
as a high-quality paper intended for laser printers. See “Print media specifications” on
page 123.
●
You are operating the printer in excessively humid conditions. Verify that the printer
environment is within humidity specifications.
●
A print cartridge might be low. Check the printer control panel, print a Supplies Status page,
or view the embedded Web server to see. (If you are using a non-HP cartridge, none of
these sources will provide information about a low or empty print cartridge.) If so, replace the
print cartridge.
●
Perform a calibration. See “Calibrating the printer” on page 100.
Color prints inconsistently
A color is printing inconsistently after you load a new print cartridge.
●
Another print cartridge might be low. Check the supplies status lights or embedded Web
server to see if a print cartridge is low and replace it if necessary. If you are using a non-HP
print cartridge, it might be low or empty but you will receive no indication.
●
Print cartridges might be improperly installed. Remove the print cartridge for the color that is
printing inconsistently and reinstall it.
Colors do not match
The colors on the printed page do not match the colors as they appear on the screen.
●
The colors on your computer monitor differ from the printer output. Try selecting Screen
Match in the Color tab of the printer driver.
●
Print the Configuration and Supplies Status pages to ensure that they print correctly. If not,
the problem is with the printer.
●
Try printing from a different program or one of the other printer drivers. For example, if you
are using the PCL 6 printer driver, try the PCL 5c or PS printer driver.
●
Extremely light colors or extremely dark colors on screen are not printing. Your program
might interpret extremely light colors as white or extremely dark colors as black. If so, avoid
using extremely light or extremely dark colors.
●
Other factors, such as the light or paper quality, are affecting the output. Use a different
paper, such as a high-quality paper intended for laser printers. See “Print media
specifications” on page 123 and “Using color” on page 50.
●
Perform a calibration. See “Calibrating the printer” on page 100.
Color pages have inconsistent finish
●
Use a smooth paper or print media, such as a high-quality paper made for laser printers.
Generally, the smoother the paper, the better the results. Coated, photo, and glossy papers
are not supported. See “Print media specifications” on page 123.
88 Problem solving and maintenance
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Resolving problems that generated messages
This section helps resolve problems that generated messages on the computer.
Messages for both Windows and Macintosh
This section lists some common errors that only provide a simple message but no information for
resolving the error. Errors that you see in Printer Status and Alerts, the HP Color LaserJet 2500
Toolbox, or the embedded Web server provide their own instructions for resolving the error. For
other errors generated by your operating system, see the documentation for the operating
system or computer.
Symptom
Possible Cause
Solution
Limit Check Error
The print job is too complex.
●
●
●
You might need to reduce the complexity of the page or
install more memory.
Use one of the other printer drivers.
Send the print job in smaller pieces or in fewer numbers of
pages.
Messages for Windows only
Message
Solution
“Error Writing to LPTx” in
Windows 95, 98, or Me.
●
●
●
●
●
●
“General Protection Fault”
●
“Exception OE”
●
“Spool32”
Make sure that there is paper in the tray.
Make sure the cables are connected correctly, the printer is on, and the Ready light is on.
Ensure that the printer is not connected using both a USB and a parallel cable.
Print a Demo page from the HP Color LaserJet 2500 Toolbox to ensure that the computer
can communicate with the printer.
On the Start menu, point to Settings and click Printers. Right-click the HP Color LaserJet
2500 driver and select Properties. Click Details and then click Port Settings. Clear the
Check Port State before Printing check box and click OK. Click Spool Settings, select
Print Directly to Printer, and click OK.
Try printing again.
Restart the computer and try again.
Clear the contents of the computer Temp folder, which is generally located in C:\Windows
(95, 98, and Me) or C:\Winnt (NT 4.0, 2000, XP).
“Illegal Operation”
Other Windows messages
ENWW
See Microsoft Windows 95, 98, 2000, NT 4.0, Me, or XP documentation that came with the
operating system or computer for information.
Chapter 4 Problem solving and maintenance 89
Resolving problems that did not generate messages
Begin by using the troubleshooting checklist.
Troubleshooting checklist
If the printer is not responding properly, complete the steps in the following checklist, in order. If
the printer does not pass a step, follow the corresponding troubleshooting suggestions. If a step
resolves the problem, you can stop without performing the rest of the steps on the checklist.
1
Make sure the printer Ready light is on. If no lights are on, complete these steps:
a Check the power cable connections.
b Check that the power switch is on.
c Check the power source by plugging the printer directly into the wall or into a different
outlet.
d If none of these measures restores power, contact HP Customer Care. (See
“HP Customer Care” on page 3 or the support flyer that came in the printer box.)
2
Check the cabling.
a Check the cable connection between the printer and the computer or network port. Make
sure the connection is secure.
b Make sure that the cable itself is not faulty by using a different cable, if possible.
c Make sure you do not have both a USB and a parallel cable installed. If you do, the USB
automatically disables itself.
d Check the network connection. See “Checking the network” on page 91.
3
Ensure that the print media you are using meets specifications. See “Print media
specifications” on page 123.
4
(CANCEL JOB) simultaneously to print a Configuration page and a
Press
(GO) and
Supplies Status page. An HP Jetdirect page also prints, if a print server card is installed.
a If the pages do not print, check that there is paper in at least one tray.
b If the page jams in the printer, go to “Clearing jams” on page 66.
5
If the Configuration and Supplies Status pages print, check the following items.
a If the pages print correctly, then the printer hardware is working. The problem is with the
computer you are using, with the printer driver, or with the program.
b If the pages do not print correctly, calibrate the printer. See “Calibrating the printer” on
page 100. Print the pages again. If the pages still do not print correctly, the problem is
with the printer hardware. Contact HP Customer Care. (See “HP Customer Care” on
page 3 or the support flyer that came in the printer box.)
6
At the computer, check the print queue or print spooler (Print Monitor or Print Center Queue
for Mac OSs) to see if the printer is paused or set to print offline.
7
Verify that you have installed the HP Color LaserJet 2500 series printer driver. Check the
program to make sure that you are using an HP Color LaserJet 2500 series printer driver.
90 Problem solving and maintenance
ENWW
8
Print a page from the HP Color LaserJet 2500 Toolbox (Windows 98 and higher only).
a If it prints, then the problem is with the printer driver. Try using one of the other printer
drivers. Or, uninstall the printer driver (see “Uninstalling the printing software” on
page 22) and reinstall it (see the getting started guide).
b If the page does not print, then the problem is with the computer or the program.
9
Print a short document from a different program that has worked in the past. If this solution
works, then the problem is with the program you are using. If this solution does not work (the
document does not print) complete these steps:
a Try printing the job from another computer that has the printer software installed.
b If you connected the printer to the network, connect the printer directly to a computer
with a parallel or USB cable. Redirect the printer to the proper port, or reinstall the
software, choosing the new connection type you are using.
10 If the problem is still not resolved, see “Solving general printing problems” on page 92.
Checking the network
It is recommended that you use the HP Color LaserJet 2500 CD-ROM to install and set up the
printer on a network. Follow these steps to see if the problem is caused by the network.
ENWW
●
When you printed the Configuration page, an HP Jetdirect configuration page should have
printed if an HP Jetdirect print server card is installed. (If these pages do not print in your
language, see “Special pages” on page 56.) Verify that all network settings are properly
configured. For more information about the HP Jetdirect page, see the HP Jetdirect Print
Server Administrator’s Guide, which can be installed from the View Documentation or User
Documentation sections on the HP Color LaserJet 2500 CD-ROM.
●
See the HP Jetdirect Print Server Administrator’s Guide, which can be installed from the
View Documentation or User Documentation sections on the HP Color LaserJet 2500
CD-ROM.
●
Contact your network administrator for assistance.
Chapter 4 Problem solving and maintenance 91
Solving general printing problems
In addition to the problems listed in this section, see “Solving common Macintosh problems” on
page 97 if you are using a Macintosh computer and see “Solving PostScript (PS) errors” on
page 96 if you are using several printer languages.
Symptom
Possible Cause
The print job is extremely The job might be very complex, if it
slow.
contains graphics, for example.
Solution
●
●
Wait for the job to print.
Reduce the complexity of the page or try adjusting the
print quality settings. If this problem occurs frequently, add
memory to the printer.
The maximum speed of 16 ppm in
black and 4 ppm in color and cannot
be exceeded even when more
memory is added.
Wait for the print job to finish.
Printing speeds might be
automatically reduced when printing
special-sized media.
Wait for the print job to finish.
In the printer driver, the Type or Size
is set for card stock or other heavy
paper.
●
●
●
There might be an issue with the
driver.
The printer pulls paper or The Source (tray) selection might be
print media from the
incorrect.
wrong tray.
If you are printing on heavy paper, the Type or Size should
be set to a heavy paper setting. The printer prints more
slowly to provide better quality. Wait for the job to print.
If you are not printing on heavy paper, set Type or Size in
the printer driver to plain paper.
In the default settings for this printer, select the Paper tab
and ensure that Type is set to plain paper. You can
override this setting from the printer driver when you print
on heavy paper.
●
If you were printing using the PCL driver, print using the
PS driver, or vice versa.
●
For Windows, ensure that the Source is selected from the
Print dialog box (which is part of the program) if possible
or from the printer driver. If you select the Source in the
printer driver and then select a different Source in the
Print dialog box, the Source setting in the printer driver
changes to match the Source setting in the Print dialog
box.
For Macintosh, set the Source in the Print dialog box.
Remove any paper from other trays to make the printer
select from the desired tray.
●
●
The Type or Size setting does not
Using the embedded Web server, change the Type or Size
match the size of paper or print media setting for the tray to match the size of print media loaded.
loaded in the tray.
Paper is loaded in tray 1.
92 Problem solving and maintenance
Remove any paper from tray 1. The printer pulls from tray 1 if
you did not specify a tray that had a compatible size or type
loaded and tray 1 is unconfigured.
ENWW
Symptom
Possible Cause
Solution
Printer does not pull
paper from tray 2 or
optional tray 3.
The rear paper length guide (tray 2) To set the rear guides properly, see “Loading optional tray 2”
or the rear paper stop (optional tray 3) on page 32 or “Loading optional tray 3” on page 33.
is set incorrectly.
The tray is not recognized in the
printer software.
Set the printer software to recognize the tray.
If the printer does not pull paper from
either tray, the problem might be the
paper.
●
The separation pad and the pick-up
rollers might be worn out.
Replace the separation pad and pick-up rollers. Contact
HP Customer Care to order parts. See “HP Customer Care” on
page 3 or see the support flyer that shipped in the printer box.
●
Try a different type or brand of paper.
Ensure that you are using a high-quality paper made for
laser printers. Coated, photo, and glossy papers are not
supported. See “Print media specifications” on page 123.
To order, see “Accessories and ordering information” on
page 24.
The printer does not
The DIMM is not recognized in the
recognize a DIMM that is printer software.
installed.
Set the printer software to recognize the DIMM. See “Enabling
memory” on page 138.
The printer does not
respond when the Print
command is selected in
the software.
The printer experienced an error.
Check the control panel lights on the printer to determine if an
error exists.
If no control panel lights are on, the
printer is not receiving power.
●
●
●
●
Check the power cable connection between the printer
and the power source.
Check that the power switch is on.
Check that the power source (outlet or surge protector) is
receiving power.
If none of the above measures works, contact
HP Customer Care. See “HP Customer Care” on page 3
or see the support flyer that shipped in the printer box.
The printer might be in Manual Feed Add paper to tray 1 if it is empty. If paper is already in the tray,
mode (Attention light blinking and Go press
(GO).
light on).
The wrong printer was selected in the In the Print or Printer Setup dialog box, make sure that the
software.
HP Color LaserJet 2500 is selected as the printer.
There might be a jam.
Clear any jams. See “Clearing jams” on page 66.
The printer is on a network and is not
receiving a signal.
●
●
●
●
Disconnect the printer from the network and attach it
directly to a computer using a parallel or USB cable.
Clear any stopped jobs from the print queue.
Print a job that you know works.
Reinstall the printing software.
The interface cable between the
Disconnect and reconnect the interface cable.
computer (or network) and the printer
is not connected properly.
The interface cable is defective.
●
●
If possible, connect the interface cable to another
computer (or network port) and print a job you know works.
Try using a different cable.
If the printer is connected to a
Check the printer selection menu in the software to make sure
computer, the software for the printer it is accessing the correct port. If the computer has more than
is not configured for the printer port. one port, make sure that the printer is associated with the
correct one.
ENWW
Chapter 4 Problem solving and maintenance 93
Symptom
Possible Cause
Pages print, but all colors If pages print completely blank, the
do not print or the pages file might have blank pages.
are completely blank.
A print cartridge might be low or
empty.
Solution
Check the file to make sure that it does not contain blank
pages.
Check the printer control panel for a Supplies Status message,
print a Supplies Status page, or use the embedded Web
server to see the levels remaining in the print cartridges.
Replace any print cartridges that are low or empty. Messages
are not created for non-HP print cartridges.
If you are using non-HP print
Replace one or more of the print cartridges.
cartridges, one or more print
cartridges is low or empty. The control
panel lights do not indicate low or
empty for non-HP print cartridges.
The Font DIMM check box might be
checked but the font DIMM is not
physically installed in the printer. (This
issue only applies to printers using an
Asian-language font DIMM.)
The paper curls when
The paper needs to print to the
exiting the top output bin. straight-through paper path.
In the settings for this printer, clear the Font DIMM check box
on the Configure tab if no font DIMM is installed in the printer.
Select the Font DIMM check box only if the font DIMM is
physically installed in the printer. If you think that the font
DIMM is installed, make sure that it is installed correctly.
Open the rear output door to print to the straight-through paper
path. Remove each sheet as it exits the printer.
The stack was slightly curled when it
was placed in the tray.
Turn the stack over in the tray.
The paper does not meet
specifications.
See “Print media specifications” on page 123.
If you are printing on light media, the
Type setting may not be correct.
Select Light in the Type is field in the printer driver.
94 Problem solving and maintenance
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Symptom
Possible Cause
The printer prints, but the The interface cable is loose or
text is wrong, garbled, or defective.
incomplete.
Solution
Disconnect the printer cable and reconnect it. Try a print job
you know works. If possible, attach the cable and printer to
another computer and try a print job that you know works.
Finally, try a new cable.
The printer is on a network or sharing Disconnect the printer from the network and attach it directly to
device and is not receiving a clear
a computer with a parallel or USB cable. Print a job that you
signal.
know works.
The wrong driver was selected in the In the Print or Printer Setup dialog box, make sure that the
software.
HP Color LaserJet 2500 is selected as the printer.
The printer driver is malfunctioning.
Print a page from the HP Color LaserJet 2500 Toolbox. If the
page prints, then the problem is with the printer driver.
Uninstall and reinstall the printer driver.
The program is malfunctioning.
Try printing a job from another program.
If the printer is connected to a
computer, the operating system is
malfunctioning.
Check the operating system. If you do not know how to use the
method below, see the documentation that came with the
computer.
Restart the computer. When it beeps during startup, press F5
and select Command Prompt Only. At the C:\ prompt on the
computer, type Dir>LPT1 and then press ENTER. (This
assumes the printer is connected to LPT1.) If the Go light
comes on at the printer, press
(GO) to print and eject the
page. If the page prints correctly, then the operating system is
malfunctioning.
The font DIMM check box might be
selected but the font DIMM might not
be physically installed in the printer.
(This issue only applies to printers
with an Asian-language font DIMM
installed.)
ENWW
●
●
If the font DIMM is not installed in the printer, open the
printer driver and on the Configure tab, clear the font
DIMM check box.
If a font DIMM is installed, leave the check box selected,
but ensure that the actual font DIMM is installed correctly
in the printer.
Chapter 4 Problem solving and maintenance 95
Solving PostScript (PS) errors
The following situations are specific to PS language and might occur when several printer
languages are being used.
Note
To receive a printed or an on-screen message when PS errors occur, choose this option in the
PS printer driver or the embedded Web server.
Symptom
Possible Cause
The job prints in Courier
(the printer default
typeface) instead of the
typeface you requested.
The requested typeface is not
Download the desired font and send the print job again. Verify
downloaded. A personality switch
the type and location of the font. Download the font to printer, if
might have been performed to print a applicable. See the software documentation.
PCL job just before the PS printing job
was received.
A PS error page prints.
Print job might not be PS.
Make sure the print job is a PS job. Check to see whether the
program expected a setup or PS header file to be sent to the
printer.
VM Error
This is a PS font error that occurs
when you are using several fonts.
Select Unlimited Downloadable Fonts from the printer driver.
Range Check
This is a PS font error that occurs
when you are using several fonts.
●
96 Problem solving and maintenance
Solution
●
Try printing from a different tray.
Select Unlimited Downloadable Fonts from the printer
driver.
ENWW
Solving common Macintosh problems
In addition to the problems listed in “Solving general printing problems” on page 92, this section
lists problems that can happen only when using the Mac OS, versions 8.6 to 9.x.
Symptom
Possible Cause
Solution
Problems in the Chooser
The printer driver icon
does not appear in the
Chooser.
Software was not installed correctly.
The LaserWriter driver should be present as a part of the Mac
OS. Make sure that the LaserWriter driver is in the Extensions
folder within the systems folder. If not, install the LaserWriter
driver from your Mac OS CD-ROM.
The interface cable might not be high Make sure that you are using a high-quality interface cable.
quality.
An incorrect network might be
selected.
The printer name does
The printer might not be ready.
not appear in the Select a
PostScript Printer box in
The correct printer driver might not be
the Chooser.
selected.
Make sure that the printer is on the correct network. Select the
Network or AppleTalk Control Panel from Control Panels in
the Apple menu and then choose the correct network.
Make sure that the cables are connected correctly, the printer
is on, and the Ready light is on.
Make sure that the correct printer driver has been selected in
the Chooser.
An incorrect zone might be selected.
If the printer resides on a network with multiple zones, make
sure that the correct zone is selected in the AppleTalk Zones
box in the Chooser.
The PS driver might not be installed.
Verify that the PS driver is installed.
The printer might not be selected in
the Chooser.
Make sure that the printer has been chosen in the Chooser by
printing a Configuration page. [Simultaneously press
(GO)
and
(CANCEL JOB) on the printer.] Check the AppleTalk
name of the printer displayed on the Configuration page.
AppleTalk might be off.
Make sure that AppleTalk is on. (The button next to Active is
selected in the Chooser.) You might need to restart the
computer to activate the change.
The printer driver does
not automatically set up
your selected printer even
though you clicked Auto
Setup in the Chooser.
Reinstall the printer software. See the getting started guide.
Printing Errors
A print job was not sent to Another printer with the same or
the printer that you
similar name might have received
wanted.
your print job.
●
You cannot use the
Background Printing has not been
computer while the printer selected.
is printing.
LaserWriter 8.6 and later: Turn Background Printing on by
selecting Print Desktop on the File menu and then clicking
Background Printing.
An encapsulated
This problem occurs with some
PostScript (EPS) file does programs.
not print with the correct
fonts.
●
ENWW
●
●
Check the AppleTalk name of the printer displayed on the
Configuration page.
Make sure that the cables are connected correctly, the
printer is on, and the Ready light is on.
Try downloading the fonts contained in the EPS file to the
printer before printing.
Send the file in ASCII format instead of binary encoding.
Chapter 4 Problem solving and maintenance 97
Symptom
Possible Cause
Your document is not
The printer might be substituting
printing with New York,
fonts.
Geneva, or Monaco fonts.
Solution
Select Options in the Page Setup dialog box to clear
substituted fonts.
USB Problems
You are unable to print
from a third-party USB
card.
This error occurs when the software
for USB printers is not installed.
When adding a third-party USB card, you might need the
Apple USB Adapter Card Support software. The most current
version of this software is available from the Apple website.
When connected using a
USB cable, the printer
does not appear in the
Macintosh Chooser after
the driver is selected.
This problem is caused by either a
software or hardware component.
Software troubleshooting
●
●
●
Check that your Macintosh supports USB.
Verify if your Macintosh has Mac OS 8.6 or later.
Ensure that your Macintosh has the appropriate USB
software from Apple.
Note: The iMac and Blue G3 desktop Macintosh systems meet
all the requirements to connect to a USB device.
Hardware troubleshooting
●
●
●
●
●
Check that the printer is turned on.
Verify that the USB cable is properly connected.
Check that you are using the appropriate high-speed USB
cable.
Ensure that there are not too many USB devices drawing
power from the chain. Disconnect all devices from the
chain and connect the cable directly to the USB port on the
host computer.
Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all devices
from the chain and connect the cable directly to the USB
port on the host computer.
Note: The iMac keyboard is a nonpowered USB hub.
98 Problem solving and maintenance
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Cleaning the printer
During the printing process, paper, toner and dust particles can accumulate inside the printer.
Over time, this buildup can cause print-quality problems such as toner specks or smearing. This
printer has a cleaning mode that can correct and prevent these types of problems.
To clean the engine
Note
ENWW
The following procedure must be performed from the HP Color LaserJet 2500 Toolbox, which is
only supported for Windows 98 and later. To clean the engine when the computer is running a
different, supported operating system, see the late-breaking Readme on the root of the CD-ROM,
or visit http://www.hp.com/support/clj2500.
1
Make sure the printer is turned on and in the Ready state.
2
Open the HP Color LaserJet 2500 Toolbox.
3
On the Troubleshooting tab, click Cleaning Page and click Print. A page with a pattern
prints from the printer.
4
At the printer, remove any paper that might be in tray 1.
5
Remove the page that printed and load it face down into tray 1.
6
At the computer, press Clean.
Chapter 4 Problem solving and maintenance 99
Calibrating the printer
The printer automatically calibrates when a supply is changed and at set intervals determined by
the total number of pages the printer has printed. You can change when the printer performs
automatic calibrations using the embedded Web server.
You can also calibrate the printer manually when you are having color-related issues.
To calibrate the printer at the printer
1
Turn the printer off and then on again.
To calibrate the printer from the HP Color LaserJet 2500 Toolbox
1
Open the HP Color LaserJet 2500 Toolbox in one of these ways:
• On the desktop, double-click the HP Color LaserJet 2500 Toolbox icon.
• On the Start menu, point to Programs, point to HP Color LaserJet 2500, and choose the
HP Color LaserJet 2500 Toolbox.
2
On the Troubleshooting tab, click Diagnostic Tools (on the left side of the screen).
3
Click Color Calibration.
100 Problem solving and maintenance
ENWW
Managing supplies
For warranty information about these supplies, see “Limited warranty for the print cartridges and
imaging drum” on page 107.
Supplies life
The life of the imaging drum depends on the number of black-only or color pages that print jobs
require. An HP Color LaserJet 2500 series imaging drum lasts an average of 20,000 pages when
printing black-only pages and 5,000 pages when printing color pages. Actual life lies somewhere
between these two numbers, depending on the number of black-only pages you print versus
color. The average life is between 6,000 and 8,000 pages.
The life of a print cartridge depends on the amount of toner that print jobs require. When printing
text at 5 percent coverage, an HP Color LaserJet 2500 series cyan, magenta, or yellow print
cartridge lasts an average of 4,000 pages, and a black print cartridge lasts an average of 5,000
pages.
Checking and ordering supplies
You can check the supplies state using the printer control panel, printing a Supplies Status page,
viewing the embedded Web server, viewing Printer Status and Alerts, or viewing
HP Web Jetadmin. HP recommends that you place an order for a replacement print cartridge
when you first receive the Low message for a print cartridge. The Low message indicates that
approximately two weeks of life remains. When you use a new, authentic HP print cartridge or
imaging drum, you can obtain the following types of supplies information:
Note
●
amount of cartridge or drum life remaining
●
estimated number of pages remaining
●
number of pages printed
●
other supplies information
If the printer is connected to the network, you can set the embedded Web server to notify you by
e-mail when a print cartridge or the imaging drum is low. If the printer is directly connected to a
computer, you can set Printer Status and Alerts to notify you when supplies are low.
To check status and order using the control panel
Do one of the following:
●
Check the supplies status lights on the printer control panel. These lights indicate when a
print cartridge or the imaging drum is low or empty. The lights also indicate when a non-HP
print cartridge is first installed. See “Supplies Status lights” on page 72 to interpret the light
patterns.
●
Press
(GO) and
(CANCEL JOB) simultaneously. A Supplies Status page (and the
Configuration page, and possibly the HP Jetdirect page) prints. Check the supplies levels on
the Supplies Status page. See “Special pages” on page 56 for more information.
If the supplies levels are low, you can order supplies through your local HP dealer, by telephone,
or online. See “Accessories and ordering information” on page 24 for part numbers. See http://
www.hp.com/go/ljsupplies to order online.
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Chapter 4 Problem solving and maintenance 101
To check and order using the embedded Web server
Note
1
Open the embedded Web server.
2
On Information tab, click Device Status (on the left side of the window). Click Supplies
Status to see more information, such as part numbers.
3
If the print cartridges are low or empty, you can click Order Supplies in the Other Links
area. This opens a browser and connects you to the Supplies section of the HP website. You
must have Internet access to connect to the website.
You can click the Order Supplies link from the HP Color LaserJet 2500 Toolbox also. You must
have Internet access to connect to the website.
To check and order using Printer Status and Alerts
If the printer is directly connected to the computer, you can set Printer Status and Alerts to notify
you when the supplies are low. On both directly connected and network printers, you can receive
messages that supplies are low or empty if you choose to receive alerts about events that do not
prevent the printer from printing (a print cartridge is low) or that do prevent the printer from
printing (a print cartridge is empty). After receiving a message, click Order Supplies Online in
Printer Status and Alerts to connect to the Supplies section of the HP website. You must have
Internet access to connect to the website.
To check and order using HP Web Jetadmin
In HP Web Jetadmin, select the printer device. The device status page shows supplies
information. To order, use the HP Color LaserJet 2500 Toolbox or the embedded Web server. Or,
see “Accessories and ordering information” on page 24.
Storing supplies
Follow these guidelines for storing print cartridges and the imaging drum:
●
CAUTION
Do not remove the print cartridge or imaging drum from its package until you are ready to
use it.
To prevent damage, do not expose the print cartridge or imaging drum to light for more than a few
minutes.
●
See “Environmental specifications” on page 115 for operating and storage temperature
ranges.
●
Store the supply in a horizontal position.
●
Store the supply in a dark, dry location away from heat and magnetic sources.
Replacing and recycling supplies
To install a new HP print cartridge or imaging drum and recycle the used one, follow the
instructions included in the box containing the new supply, or see the getting started guide. See
“HP LaserJet printing supplies” on page 117 for more information about recycling.
102 Problem solving and maintenance
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HP policy on non-HP supplies
Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or
remanufactured. Because they are not HP products, HP cannot influence their design or control
their quality. Service or repairs required as a result of using a non-HP supply will not be covered
under the printer warranty.
When you insert a supply into the printer, the printer will inform you if the supply is not a genuine
HP supply. If you insert a genuine HP supply that has reached the low state from another HP
printer, the printer identifies the supply as non-HP. Simply return the supply to the original printer
to reactivate HP features and functionality.
Resetting the printer for non-HP supplies
When you install a non-HP print cartridge or imaging drum, the light next to the print cartridge or
imaging drum you replaced blinks and the Attention light is on. You must press
(CANCEL JOB)
the first time you install this non-HP supply. The status lights will not indicate when this type of
supply is low or empty.
CAUTION
The printer will not stop printing when this type of supply is empty. Printer damage could occur if
the printer prints with an empty print cartridge or imaging drum. See “Hewlett-Packard limited
warranty statement” on page 106 and “Limited warranty for the print cartridges and imaging drum”
on page 107.
HP fraud hotline
Call the HP fraud hotline if the supplies status lights, the embedded Web server, or HP Status
and Alerts indicates that the print cartridge or imaging drum is not an HP print cartridge and you
think that it is genuine. HP will help determine if the product is genuine and take steps to resolve
the problem.
Your print cartridge or imaging drum might not be a genuine HP one if you notice the following
issues:
●
You are experiencing a high number of problems with the print cartridge or imaging drum.
●
The print cartridge or imaging drum does not look like it usually does (for example, the pull
tab or the box is different).
In the United States, call toll-free: 1-877-219-3183.
Outside the United States, you can call collect. Dial the operator and ask to place a collect call to
this telephone number: 1-770-263-4745. If you do not speak English, a representative at the HP
fraud hotline who speaks your language will assist you. Or, if someone who speaks your
language is not available, a language line interpreter will connect approximately one minute after
the beginning of the call. The language line interpreter is a service that will translate between you
and the representative for the HP fraud hotline.
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Chapter 4 Problem solving and maintenance 103
104 Problem solving and maintenance
ENWW
A Service and support
Introduction
This section contains support and service information.
ENWW
●
“Hewlett-Packard limited warranty statement” on page 106
●
“Limited warranty for the print cartridges and imaging drum” on page 107
●
“Availability of support and service” on page 108
●
“HP maintenance agreements” on page 108
●
“HP Express Exchange (U.S. and Canada only)” on page 109
●
“Repacking the printer” on page 110
Appendix A Service and support 105
Hewlett-Packard limited warranty statement
HP PRODUCT
DURATION OF WARRANTY
HP Color LaserJet 2500L, 2500, 2500n, 2500tn 1 year, Return to Authorized Service Center
1. HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in
materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of
such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be
defective. Replacement products may be either new or equivalent in performance to new.
2. HP warrants to you that HP software will not fail to execute its programming instructions after the date of
purchase, for the period specified above, due to defects in material and workmanship when properly installed and
used. If HP receives notice of such defects during the warranty period, HP will replace software which does not
execute its programming instructions due to such defects.
3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a
reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of
the purchase price upon prompt return of the product.
4. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to
incidental use.
5. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse,
(d) operation outside of the published environmental specifications for the product, or (e) improper site
preparation or maintenance.
6. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP
SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or
provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion
might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary
from country/region to country/region, state to state, or province to province.
7. HP’s limited warranty is valid in any country/region or locality where HP has a support presence for this product
and where HP has marketed this product. The level of warranty service you receive may vary according to local
standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it
was never intended to function for legal or regulatory reasons.
8. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
106 Service and support
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Limited warranty for the print cartridges and imaging drum
This HP product is warranted to be free from defects in materials and workmanship during its
useful life (end of life is indicated by a printer control panel low-life message).
This warranty does not cover products that have been modified, refurbished, remanufactured,
misused or tampered with in any way.
This limited warranty gives you specific legal rights. You may have other rights which vary from
state to state, province to province and country/region to country/region.
THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY, WHETHER
WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. THE HEWLETT-PACKARD COMPANY
SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OR MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ALLOWED BY APPLICABLE
LAW, IN NO EVENT SHALL HEWLETT-PACKARD COMPANY BE LIABLE FOR ANY
INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY
DAMAGES OR LOST PROFITS FROM ANY BREACH OF THIS WARRANTY OR
OTHERWISE.
In the event that your product proves to be defective, please return to place of purchase with a
written description of the problem.
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Appendix A Service and support 107
Availability of support and service
Around the world, HP provides a variety of service and support options for purchase. Availability
of these programs will vary depending upon your location.
HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services vary by area.
Contact HP Customer Care to determine the services available to you and for more information
about maintenance agreements. In general, the printer will have the following maintenance
agreements:
On-site service agreements
To provide you with the level of support best suited to your needs, HP has on-site service
agreements with three response times:
Priority On-Site Service
This agreement provides 4-hour service response to your site for calls made during normal HP
business hours.
Next-Day On-Site Service
This agreement provides support by the next working day following a service request. Extended
coverage hours and extended travel beyond HP’s designated service zones are available on
most on-site agreements (for additional charges).
Weekly (Volume) On-Site Service
This agreement provides scheduled weekly on-site visits for organizations that use many
HP products. This agreement is designated for sites using 25 or more workstation products,
including printers, plotters, computers, and disk drives.
108 Service and support
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HP Express Exchange (U.S. and Canada only)
This service, available for an additional fee, is an alternative to the standard warranty and entails
returning your printer for repair. HP Express Exchange allows you to receive a refurbished
replacement unit and then return your defective printer. The fast turnaround from HP Express
Exchange minimizes downtime over traditional service programs that require you to ship the
defective printer to the manufacturer and then wait for the printer to be repaired and returned.
If you choose to use this service, follow the steps listed below. If you have HP on-site support
service, you should work directly with the local HP Customer Care instead of following the steps
outlined here.
To use HP Express Exchange
1
Call the HP Customer Care Center for the U.S. or Canada. A technician troubleshoots the
situation and determines whether the printer has actually failed. If so, the technician refers
the customer to the HP Service Center.
2
A representative from the service center requests product and customer information. In
some cases, collateral might also be requested.
3
Before agreeing to use this service, check with the representative regarding the current cost
to you for returning your defective printer.
4
HP ships a refurbished replacement unit to arrive the next day. (Geographic distance might
prevent next-day shipping.)
5
You send the defective printer to Hewlett-Packard at your expense. The HP representative
can tell you the cost. (See step 3.)
Exchanged units carry the remainder of the original unit’s warranty or 90 days, whichever is
greater.
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Appendix A Service and support 109
Repacking the printer
If HP Customer Care determines that your printer needs to be returned to HP for repair, follow
the steps below to repack the printer before shipping it.
CAUTION
Shipping damage as a result of inadequate packing is the customer’s responsibility.
To repack the printer
1
CAUTION
Remove and retain any DIMMs installed in the printer.
Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap,
or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the
printer. To remove the DIMMs, see “Installing memory and font DIMMs” on page 135.
2
Remove and retain the imaging drum.
3
Remove and retain all four print cartridges. To remove them:
a Open the top cover and remove the print cartridge that is in the access position.
b Close the top cover and press ROTATE CAROUSEL
.
c Open the top cover and remove the print cartridge that is now in the access position.
d Repeat steps b and c to remove the two remaining print cartridges.
CAUTION
It is extremely important to remove the print cartridges before shipping the printer. Print cartridges
left in the printer during shipping will leak and entirely cover the printer engine and other parts
with toner.
To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge
in its original packing material or so that it is not exposed to light.
4
If the problem does not involve optional tray 2 or optional tray 3, remove and retain the tray or
trays.
5
Remove and retain the power cable, interface cable, and optional accessories.
6
Remove and retain the HP Jetdirect print server card.
7
If possible, include print samples and 50 to 100 sheets of paper or other print media that did
not print correctly.
8
Include a completed copy of the “Service information form” on page 111.
9
Use the original shipping container and packing material, if possible. If you have already
disposed of the printer packing material, contact a local mailing service for information about
repacking the printer. HP recommends insuring the equipment for shipment.
110 Service and support
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Service information form
WHO IS RETURNING THE EQUIPMENT?
Date:
Person to contact: __________________________________________
Phone: ________________
Alternate contact: __________________________________________
Phone: ________________
Return shipping address:
Special shipping instructions:
WHAT ARE YOU SENDING?
Model name:
Model number:
Serial number:
Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, etc.) that are not required to complete the repair.
HAVE YOU REMOVED THE PRINT CARTRIDGES AND IMAGING DRUM?
You must remove them before shipping the printer, unless a mechanical problem prevents you from doing so.
❏
Yes.
❏
No, I cannot remove them.
WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.)
1. Describe the conditions of the failure. (What was the failure? What were you doing when the failure occurred? What software
were you running? Is the failure repeatable?)
2. If the failure is intermittent, how much time elapses between failures? _______________________________
3. If the unit connected to any of the following, give the manufacturer and model number.
Personal computer:
Modem:
Network:
4. Additional comments:
HOW WILL YOU PAY FOR THE REPAIR?
❏ Under warranty
Purchase/received date: ____________________________
(Attach proof of purchase or receiving document with original received date.)
❏ Maintenance contract number: ______________________
❏ Purchase order number: ___________________________
Except for contract and warranty service, a purchase order number and/or authorized signature must accompany any
request for service. If standard repair prices do not apply, a minimum purchase order is required. Standard repair prices can be
obtained by contacting an HP-authorized repair center.
Authorized signature: ____________________________________________
Billing address:
ENWW
Phone: _________________________
Special billing instructions:
Appendix A Service and support 111
112 Service and support
ENWW
B
Specifications and regulatory
information
Introduction
This section contains information regarding printer specifications and required regulatory
information. These topics are:
ENWW
●
“Printer specifications” on page 114
●
“Environmental Product Stewardship program” on page 116
●
“FCC regulations” on page 119
●
“Regulatory statements” on page 120
Appendix B Specifications and regulatory information 113
Printer specifications
Physical
specifications
HP LaserJet 2500
without optional
trays 2 and 3
HP LaserJet 2500 with
optional tray 2
(250-sheet)
HP LaserJet 2500 with
optional tray 3
(500-sheet)
Height
325 mm (12.80 in.)
376 mm (14.80 in.)
512 mm (20.16 in.)
Width
482 mm (18.98 in.)
482 mm (18.98 in.)
482 mm (18.98 in.)
Depth (body)
451 mm (17.76 in.)
451 mm (17.76 in.)
451 mm (17.76 in.)
Weight (with
supplies)
21.5 kg (47.5 lbs)
23.9 kg (52.7 lbs)
29.3 kg (64.6 lbs)
Supplies specifications
Imaging-drum life
20,000 pages when printing only in black.
5,000 pages when printing in color.
6,000 to 8,000 pages is the average life.
Print-cartridge life
Black: 5,000 pages.
Yellow, cyan, and magenta: 4,000 pages each.
Electrical specifications
110-volt models
220-volt models
Power requirements
115 to 127 V (+/- 10%)
60 Hz (+/- 2 Hz)
220 to 240 V (+/- 10%)
50 Hz (+/- 2 Hz)
Minimum recommended circuit
capacity for typical product
12 Amps
6 Amps
Average power consumption
Printing, four color = 224 W
(watts) — HP Color LaserJet 2500 Printing, one color =400 W
series printers
Standby = 30 W
Off = 0 W
CAUTION
Printing, four color = 217 W
Printing, one color =403 W
Standby = 31 W
Off = 0 W
Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the product warranty.
114 Specifications and regulatory information
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Environmental
specifications
Recommended
Operating
Storage
Temperature
(printer and print cartridge)
20° to 27° C
(68° to 81° F)
15° to 32.5° C
(59° to 90.5° F)
-20° to 40° C
(-4° to 104° F)
Relative humidity
20 to 70%
10 to 80%
95% or less
Acoustic Emissions
(HP Color LaserJet 2500
series printers)
Bystander Position
Declared Per ISO 9296
Printing (16 ppm)
LpAm = 57 dB(A)
Standby
not audible
Sound Power
Declared Per ISO 9296
Printing (16 ppm)
LWAd = 6.6 bels(A)
Standby
not audible
Values are subject to change. See http://www.hp.com/support/clj2500 for current information.
ENWW
Appendix B Specifications and regulatory information 115
Environmental Product Stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally
sound manner. This product has been designed with several attributes to minimize impacts on
our environment.
Ozone production
This product generates no appreciable ozone gas (O3).
Energy consumption
This product qualifies for ENERGY STAR®, which is a voluntary program established to
encourage the development of energy-efficient office products.
ENERGY STAR is a U.S. registered service mark of the U.S. Environmental Protection Agency. As
an ENERGY STAR® partner, Hewlett-Packard Company has determined that this product meets
ENERGY STAR® Guidelines for energy efficiency. For more information, see
http://www.energystar.gov/.
Paper use
The manual duplex feature [two-sided printing; see “Printing on both sides (duplexing manually)”
on page 48] and N-up printing capability [multiple pages printed on one sheet; see “Printing
multiple pages on one sheet of paper (N-up printing)” on page 40] can reduce paper usage and
the resulting demands on natural resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the
ability to identify plastics for recycling purposes at the end of the product’s life.
116 Specifications and regulatory information
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HP LaserJet printing supplies
In many countries/regions, this product's printing supplies (for example, print cartridge, imaging
drum) can be returned to HP through the HP Printing Supplies Returns and Recycling Program.
An easy-to-use and free takeback program is available in over 48 countries/regions. Multi-lingual
program information and instructions are included in every new HP LaserJet print cartridge and
supplies package.
HP Printing Supplies Returns and Recycling Program Information
Since 1990, the HP Printing Supplies Returns and Recycling Program has collected more than
47 million used HP LaserJet print cartridges that otherwise may have been discarded in the
world's landfills. The HP LaserJet print cartridges and supplies are collected and bulk shipped to
our resource and recovery partners who disassemble the cartridge. After a thorough quality
inspection, selected parts are reclaimed for use in new cartridges. Remaining materials are
separated and converted into raw materials for use by other industries to make a variety of useful
products.
U.S. returns
For a more environmentally responsible return of used cartridges and supplies, HP encourages
the use of bulk returns. Simply bundle two or more cartridges together and use the single, prepaid, pre-addressed UPS label that is supplied in the package. For more information in the U.S.,
call (1) (800) 340-2445 or visit the HP Printing Supplies Returns and Recycling Program website
at: http://www.hp.com/go/recycle.
Non-U.S. returns
Non-U.S. customers should call the local HP Sales and Service Office or visit the http://
www.hp.com/go/recycle website for further information regarding availability of the HP Printing
Supplies Returns and Recycling Program.
Paper
This product is capable of using recycled papers, when the paper meets the guidelines outlined
in the HP LaserJet Printer Family Print Media Guide. See “Supplementary Documentation” on
page 25 for ordering information. This product is suitable for the use of recycled paper according
to DIN 19309.
Material restrictions
This product does not contain added mercury.
This product does not contain batteries.
This HP product contains lead in solder.
For recycling information, you can contact http://www.hp.com/go/recycle or contact your local
authorities or the Electronics Industry Alliance: http://www.eiae.org.
ENWW
Appendix B Specifications and regulatory information 117
Material safety data sheet
Material Safety Data Sheets (MSDS) can be obtained from the HP LaserJet Supplies website at
http://www.hp.com/go/msds.
Extended warranty
HP SupportPack provides coverage for the HP hardware product and all HP supplied internal
components. The hardware maintenance covers a three-year period from the date of the
HP product purchase. The customer must purchase HP SupportPack within 180 days of the
HP product purchase. For more information, contact HP Customer Care. See the support flyer
that shipped in the box with the printer.
Spare parts and supplies availability
Spare parts and consumable supplies for this product will be available for at least five years after
production has stopped.
For more information
On HP’s environmental programs, including:
●
Product environmental profile sheet for this and many related HP products
●
HP’s commitment to the environment
●
HP’s environmental management system
●
HP’s end-of-life product return and recycling program
●
Material Safety Data Sheets
See: http://www.hp.com/go/environment or http://www.hp.com/hpinfo/community/environment
118 Specifications and regulatory information
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FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy. If this equipment is not installed and used in accordance with
the instructions, it may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation; the presence of interference
can be determined by turning the equipment off and on. If this equipment does cause harmful
interference to radio or television communications, the user is encouraged to try to correct the
interference by one or more of the following measures:
Note
●
Reorient or relocate the receiving antenna.
●
Increase distance between equipment and receiver.
●
Connect equipment to an outlet on a circuit different from that to which the receiver is
located.
●
Consult your dealer or an experienced radio/television technician.
Any changes or modifications to the printer that are not expressly approved by HP could void the
user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC
rules.
ENWW
Appendix B Specifications and regulatory information 119
Regulatory statements
Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer's Name:
Hewlett-Packard Company
Manufacturer's Address:
11311 Chinden Boulevard
Boise, Idaho 83714-1021, USA
declares, that the product
HP Color LaserJet 2500L, 2500, 2500n, 2500tn
Product Name:
Including: 250-sheet and 500-sheet paper feeder unit
C9705A, C9706A, C9707A, C9708A
Model Number:
Including: C9698A, C9699A
ALL
Product Options:
conforms to the following Product Specifications:
Safety:
IEC 60950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+A4+A11
IEC 60825-1:1993+A1 / EN 60825-1:1994+A11 (Class 1 Laser/LED Product)
GB4943-1995
EMC:
CISPR 22:1993+A1+A2 / EN 55022:1994+A1+A2 Class B1*
EN 61000-3-2:1995 / A14
EN 61000-3-3:1995
EN 55024:1998
FCC Title 47 CFR, Part 15 Class B2 / ICES-003, Issue 3/ GB9254-1998
AS / NZS 3548:1995+A1+A2
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low
Voltage Directive 73/23/EEC, and carries the CE-marking accordingly.
1)
The product was tested in a typical configuration with Hewlett-Packard Personal Computer
Systems.
2)
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
3)
* This product includes LAN (Local Area Network) options. When the interface cable is attached
to LAN connectors, the product meets the requirements of EN55022 Class A in which case the
following applies: “Warning — This is a class A product. In a domestic environment this product
may cause radio interference in which case the user may be required to take adequate
measures.”
The model number may include an additional suffix letter “R”.
Boise, Idaho USA
6 June, 2002
For regulatory topics only:
Australia Contact:
Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph
Street, Blackburn, Victoria 3130, Australia
European Contact:
Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard
GmbH, Department HQ-TRE / Standards Europe, Herrenberger Straße 130,
D-71034 Böblingen (FAX: +49-7031-14-3143)
USA Contact:
Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail
Stop 160, Boise, ID 83707-0015 (Phone: 208-396-6000)
120 Specifications and regulatory information
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Laser safety statement
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug
Administration has implemented regulations for laser products manufactured since August 1,
1976. Compliance is mandatory for products marketed in the United States. The printer is
certified as a “Class 1” laser product under the U.S. Department of Health and Human Services
(DHHS) Radiation Performance Standard according to the Radiation Control for Health and
Safety Act of 1968.
Since radiation emitted inside the printer is completely confined within protective housings and
external covers, the laser beam cannot escape during any phase of normal user operation.
WARNING!
Using controls, making adjustments, or performing procedures other than those specified in this
user guide may result in exposure to hazardous radiation.
Canadian DOC statement
Complies with Canadian EMC Class B requirements.
«Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques (CEM).»
VCCI statement (Japan)
Korean EMI statement
ENWW
Appendix B Specifications and regulatory information 121
Finnish laser statement
LASERTURVALLISUUS
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
HP Color LaserJet 2500 -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite.
Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.
Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1993) mukaisesti.
VAROITUS!
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING!
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas
för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP Color LaserJet 2500 -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita.
Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi
huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita
käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan
suorittaa ilman erikoistyökaluja.
VARO!
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
VARNING!
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för
osynlig laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 770-795 nm
Teho 5 mW
Luokan 3B laser
122 Specifications and regulatory information
ENWW
C Print media specifications
Introduction
This section contains specifications for the paper and other print media you can use with the
printer. The following topics appear in this section of the user guide:
“General guidelines” on page 124
“Tray specifications” on page 125
“Paper and print media” on page 127
“Envelopes” on page 130
“Labels” on page 132
“Grayscale transparencies” on page 132
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Appendix C Print media specifications 123
General guidelines
This printer accepts a variety of media, such as cut-sheet paper (including up to 100% recycled
fiber content paper), envelopes, labels, grayscale transparencies, and custom-size paper.
Properties such as weight, composition, grain, and moisture content are important factors
affecting printer performance and output quality. Paper that does not meet the guidelines outlined
in this manual can cause the following problems:
●
Poor print quality
●
Increased jams
●
Premature wear on the printer, requiring repair
Some paper might meet all of the guidelines in this manual and still not produce satisfactory
results. This problem might be the result of improper handling, unacceptable temperature and
humidity levels, or other variables over which Hewlett-Packard has no control.
Before purchasing large quantities of paper, always test a sample and make sure the paper
meets the requirements specified in this user guide and in the HP LaserJet Printer Family Print
Media Guide. For ordering information, see “Supplementary Documentation” on page 25.
CAUTION
Using paper that does not meet HP specifications can cause problems for the printer, requiring
repair. This repair is not covered by the Hewlett-Packard warranty or service agreements.
124 Print media specifications
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Tray specifications
This section contains information about the sizes, weights, and capacities of paper and other
print media that each tray supports.
Tray 1 specifications
Tray 1
Dimensions1
Paper
Minimum:
Weight
Capacity2
60 to 177 g/m2
(16 to 47 lb)
125 sheets of 75 g/m2
(20 lb) paper
Thickness:
0.10 to 0.13 mm
(0.0039 to 0.0051 in.)
50 typically
Thickness:
up to 0.23 mm
50 typically
76 by 127 mm
(3 by 5 in.)
Maximum:
216 by 356 mm
(8.5 by 14 in.)
Grayscale
transparencies and
opaque film
Labels3
Envelopes
1.
2.
3.
ENWW
Same as minimum and
maximum sizes listed
above.
(up to 0.0091 in.)
Up to 90 g/m2
(16 to 24 lb)
up to 10
The printer supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes.
Capacity can vary depending on media weight and thickness, and environmental conditions.
Smoothness - 100 to 250 (Sheffield).
Appendix C Print media specifications 125
Optional tray 2 specifications
Optional tray 2
(250-sheet tray)
Dimensions1
Letter
216 by 279 mm
(8.5 by 11 in.)
A4
210 by 297 mm
Weight
Capacity2
60 to 105 g/m2
(16 to 28 lb)
250 sheets of 75 g/m2
(20 lb) paper
(8.3 by 11.7 in.)
A5
148 by 210 mm
(5.8 by 8.3 in.)
B5 (ISO)
176 by 250 mm
(6.9 by 9.9 in.)
B5 (JIS)
182 by 257 mm
(7.2 by 10 in.)
Executive
191 by 267 mm
(7.3 by 10.5 in.)
Legal
216 by 356 mm
(8.5 by 14 in.)
8.5 x 13 in.
216 by 330 mm
(8.5 by 13 in.)
1.
2.
The printer supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes.
Capacity can vary depending on media weight and thickness, and environmental conditions.
Optional tray 3 specifications
Optional tray 3
(500-sheet tray)
Dimensions1
Letter
216 by 279 mm
(8.5 by 11 in.)
A4
210 by 297 mm
Weight
Capacity2
60 to 105 g/m2
(16 to 28 lb)
500 sheets of 75 g/m2
(20 lb) paper
(8.3 by 11.7 in.)
1.
2.
The printer supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes.
Capacity can vary depending on media weight and thickness, and environmental conditions.
126 Print media specifications
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Paper and print media
This section contains information about specifications for quality of paper, guidelines for paper
usage, and guidelines for paper storage.
Specifications for quality
Category
Specifications
Acid Content
5.5 pH to 8.0 pH
Caliper
0.094 to 0.18 mm (3.0 to 7.0 mils)
Curl in Ream
Flat within 5 mm (.02 in.)
Cut Edge Conditions
Cut with sharp blades with no visible fray
Fusing Compatibility
Must not scorch, melt, offset, or release hazardous emissions when
heated to 195° C (383° F) for 0.1 second
Grain
Long Grain
Moisture Content
4% to 6% by weight
Smoothness
100 to 250 Sheffield
For complete paper specifications for all HP LaserJet printers, see the HP LaserJet Printer
Family Print Media Guide. To order the guide, see “Supplementary Documentation” on page 25.
ENWW
Appendix C Print media specifications 127
Guidelines for usage
For best results, make sure the paper is of good quality, and free of cuts, nicks, tears, spots,
loose particles, dust, wrinkles, voids, and curled or bent edges.
For best quality color printing, use a smooth type of paper. Generally, the smoother the paper,
the better the results, although coated, photo, and glossy papers are not supported.
If you are unsure what type of paper you are loading (such as bond or recycled), check the label
on the package of paper.
The following problems with paper cause print quality deviations, jamming, or even damage to
the printer.
Symptom
Problem with paper
Solution
Poor print quality or toner adhesion;
problems with feeding
The paper is too moist, too rough, too
Try another kind of paper, between 100 and
heavy or too smooth, or it is embossed or 250 Sheffield, 4 to 6 percent moisture content.
from a faulty paper lot.
Dropouts, jamming, curl
The paper has been stored improperly.
Store paper flat in its moisture-proof wrapping.
The paper has variability from one side to Turn the paper over.
the other.
Excessive curl;
problems with feeding
The paper is too moist, has the wrong
grain direction, or is of short-grain
construction
Open the rear output bin, or use long-grain
paper.
The paper varies from side-to-side.
Turn the paper over.
Jamming, damage to printer
The paper has cutouts or perforations.
Use paper that is free of cutouts or
perforations.
Problems with feeding
The paper has ragged edges.
Use high-quality paper made for laser printers.
Paper has variability from one side to the Turn the paper over.
other.
CAUTION
●
Do not use letterhead paper that is printed with low-temperature inks, such as those used in
some types of thermography.
●
Do not use raised or embossed letterhead.
●
The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored
paper or preprinted forms use inks that are compatible with this fusing temperature (195° C
or 383° F for 0.1 second).
Failure to follow the guidelines listed above could cause jams or damage to the printer.
128 Print media specifications
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Printing and storage environment
Ideally, the printing and paper-storage environment should be at or near room temperature, and
not too dry or too humid. Remember that paper is hygroscopic; it absorbs and loses moisture
rapidly.
Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate,
while cold causes it to condense on the sheets. Heating systems and air conditioners remove
most of the humidity from a room. As paper is opened and used, it loses moisture, causing
streaks and smudging. Humid weather or water coolers can cause the humidity to increase in a
room. As paper is opened and used it absorbs any excess moisture, causing light print and
dropouts. Also, as paper loses and gains moisture it can distort. This issue can cause jams.
As a result, paper storage and handling are as important as the paper-making process itself.
Paper storage environmental conditions directly affect the feed operation.
Care should be taken not to purchase more paper than can be easily used in a short time (about
three months). Paper stored for long periods can experience heat and moisture extremes, which
can cause damage. Planning is important to prevent damage to a large supply of paper.
Unopened paper in sealed reams can remain stable for several months before use. Opened
packages of paper have more potential for environmental damage, especially if they are not
wrapped with a moisture-proof barrier.
The paper-storage environment should be properly maintained to ensure optimum printer
performance. The required condition is 20° to 24° C (68° to 75° F), with a relative humidity of 45
percent to 55 percent. The following guidelines should be helpful when evaluating the paper's
storage environment:
ENWW
●
Paper should be stored at or near room temperature.
●
The air should not be too dry or too humid (due to the hygroscopic properties of paper).
●
The best way to store an opened ream of paper is to rewrap it tightly in its moisture-proof
wrapping. If the printer environment is subject to extremes, unwrap only the amount of paper
to be used during the day's operation to prevent unwanted moisture changes.
●
Avoid storing paper and print media near heating and air conditioning vents or near windows
and doors that are frequently open.
Appendix C Print media specifications 129
Envelopes
Use only tray 1 to print envelopes. Select the type of envelope you are using from the Print
dialog box or the printer driver. For UNIX, Linux, and OS/2, this feature is available in the
embedded Web server if the printer is connected to the network.
In your program, set the margins for the envelope. The following table gives typical address
margins for a commercial #10 or DL envelope.
Type of address
Top margin
Left margin
Return address
15 mm (0.6 in.)
15 mm (0.6 in.)
Delivery address
51 mm (2 in.)
89 mm (3.5 in.)
●
For the best print quality, position margins no closer than 15 mm (0.6 in.) from the edges of
the envelope.
●
Avoid printing over the area where the envelope seams meet.
Envelope storage
Proper storage of envelopes helps contribute to print quality. Envelopes should be stored flat. If
air is trapped in an envelope creating an air bubble, then the envelope might wrinkle during
printing.
For more information, see “Printing on envelopes” on page 43.
Envelope construction
Envelope construction is critical. Envelope fold lines can vary considerably, not only between
manufacturers, but also within a box from the same manufacturer. Successful printing on
envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the
following components:
●
Weight: The weight of the envelope paper should not exceed 105 g/m2 (24 lb) or jamming
might occur.
●
Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 in.) curl,
and should not contain air.
●
Condition: Envelopes should not be wrinkled, nicked, or otherwise damaged.
●
Temperature: You should use envelopes that are compatible with the heat and pressure of
the printer.
●
Size: You should use only envelopes within the following size ranges.
Tray
Minimum
Maximum
Tray 1
76 by 127 mm (3 by 5 in.)
216 by 356 mm (8.5 by 14 in.)
130 Print media specifications
ENWW
Envelopes with double side-seams
Double side-seam construction has vertical seams at both ends of the envelope rather than
diagonal seams. This style might be more likely to wrinkle. Be sure the seam extends all the way
to the corner of the envelope as illustrated below.
Acceptable
Unacceptable
Envelopes with adhesive strips or flaps
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must
use adhesives compatible with the heat and pressure in the printer. The extra flaps and strips
might cause wrinkling, creasing, or even jams and might even damage the fuser.
ENWW
Appendix C Print media specifications 131
Labels
Select the type of label you are using from the Print dialog box or the printer driver. For UNIX,
Linux, and OS/2, this feature is available in the embedded Web server if the printer is connected
to the network.
CAUTION
To avoid damaging the printer, use only labels recommended for laser printers. To prevent serious
jams, always use tray 1 to print labels and always use the straight-through paper path. Never print
on the same sheet of labels more than once or print on a partial sheet of labels.
When selecting labels, consider the quality of each component:
●
Adhesives: The adhesive material should be stable at 195° C (383° F), which is the printer
fusing temperature.
●
Arrangement: Only use labels with no exposed backing between them. Labels can peel off
sheets with spaces between the labels, causing serious jams.
●
Curl: Prior to printing, labels must lie flat with no more than 13 mm (.5 in.) of curl in any
direction.
●
Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.
For more information, see “Printing on labels” on page 44.
Grayscale transparencies
Select Grayscale Transparencies from the Print dialog box or the printer driver. For UNIX,
Linux, and OS/2, this feature is available in the embedded Web server if the printer is connected
to the network.
The printer supports printing in grayscale on grayscale or color transparencies. (Grayscale
transparencies are usually less expensive.) Only use transparencies recommended for use in
laser printers.
Grayscale transparencies used in the printer must be able to withstand 195° C (383° F), which is
the printer fusing temperature. Grayscale transparencies print only in grayscale (black and
white).
CAUTION
To avoid damage to the printer, use only grayscale transparencies recommended for use in laser
printers. See “Accessories and ordering information” on page 24.
For more information, see “Printing on grayscale transparencies” on page 45.
132 Print media specifications
ENWW
D
Working with memory and print
server cards
Introduction
This section provides information about the following topics:
ENWW
●
“Printer memory” on page 134
●
“Installing memory and font DIMMs” on page 135
●
“Checking DIMM installation” on page 137
●
“Enabling memory” on page 138
●
“Enabling the language font DIMM” on page 138
●
“Installing an HP Jetdirect print server card” on page 139
Appendix D Working with memory and print server cards 133
Printer memory
The printer has two dual inline memory module (DIMM) slots for upgrading with:
●
More printer memory. DIMMs are available in 32, 64, and 128 MB for a maximum of 256 MB.
●
DIMM-based accessory fonts, macros, and patterns.
You might want to add more memory to the printer if you often print complex graphics or PS
documents, or use many downloaded fonts. Additional memory also allows the printer to print
multiple, collated copies at the maximum speed.
Before ordering additional memory, see how much is currently installed by printing a
Configuration page. [Press
(GO) and
(CANCEL JOB) simultaneously, or use the embedded
Web server.] To order DIMMs, see “Accessories and ordering information” on page 24. Single
inline memory modules (SIMMs) used on previous HP LaserJet printers are not compatible with
the printer.
134 Working with memory and print server cards
ENWW
Installing memory and font DIMMs
2
You can install more memory for the printer, and you can also install a
font DIMM to allow the printer to print characters for languages such as
Chinese or the Cyrillic alphabet.
CAUTION
Static electricity can damage DIMMs. When handling DIMMs, either
wear an antistatic wrist strap, or frequently touch the surface of the
DIMM antistatic package and then touch bare metal on the printer.
3
4
To install memory and font DIMMs
1
Print a Configuration page by pressing
(GO) and
(CANCEL JOB) simultaneously. (A Supplies Status page and
possibly an HP Jetdirect Configuration page also print.) If the
Configuration page does not print in your language, see “Special
pages” on page 56.
2
After the Configuration page prints, turn the printer off and
disconnect the power cable.
3
On the right side of the printer, open the DIMM door.
4
Open the second DIMM door.
5
Release the locks on each side of the DIMM slot.
6
Remove the DIMM from the antistatic package.
5
6
ENWW
Appendix D Working with memory and print server cards 135
7
7
Holding the DIMM by the edges as shown in the illustration, align
the notches on the DIMM with the DIMM slot.
8
Firmly press the DIMM straight into the slot. Firmly close the locks
on each side of the DIMM until they snap into place.
9
Close the two DIMM doors.
10 Reconnect the power cable and turn the printer on.
8
11 Go to “Checking DIMM installation” on page 137.
9
10
136 Working with memory and print server cards
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Checking DIMM installation
Check that the DIMMs are installed correctly and working.
To check DIMM installation
1
Turn the printer on. Check that the Ready light is on after the printer has gone through the
startup sequence. If an error message appears, a DIMM might have been incorrectly
installed.
2
(CANCEL JOB) simultaneously. (A
Print a Configuration page by pressing
(GO) and
Supplies Status page and possibly an HP Jetdirect Configuration page also print.)
3
Check the Installed Personalities and Options section on the Configuration page and
compare it with the Configuration page printed before the DIMM installation.
4
If the amount of recognized memory has not increased or the font DIMM is not recognized:
• The DIMM might not be installed correctly. Repeat the installation procedure.
• The DIMM might be defective. Try installing a different DIMM.
5
ENWW
Once you have installed the DIMM correctly, go to “Enabling memory” on page 138 if you
installed a memory DIMM or “Enabling the language font DIMM” on page 138 if you installed
a language font DIMM.
Appendix D Working with memory and print server cards 137
Enabling memory
If the printer has a new memory DIMM installed, all Windows users of the printer must set the
printer driver to recognize the newly added memory. Macintosh computers automatically
recognize new memory.
To enable memory for Windows
1
On the Start menu, point to Settings, and click Printers or Printers and Faxes.
2
Select this printer and select Properties.
3
On the Configure tab, click More.
4
In the Total Memory field, enter the total amount of memory that is now installed.
5
Click OK.
To enable memory for Mac OS
Note
Enabling memory for OS X might be different than how it is stated here.
1
Click the desktop printer icon.
2
From the Printing menu, select Change Setup.
Enabling the language font DIMM
If the printer has a new language font DIMM installed, all Windows users of the printer must set
the printer driver to recognize the newly installed font DIMM. Macintosh computers automatically
recognize new language font DIMMs.
To enable fonts for Windows
1
On the Start menu, point to Settings, and click Printers.
2
Select this printer and select Properties.
3
On the Configure tab, click More.
4
Select the Font DIMM check box.
5
Click OK.
138 Working with memory and print server cards
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Installing an HP Jetdirect print server card
1
You can install an optional HP Jetdirect print server card in the 2500L or
2500 model printer, which comes with an EIO slot.
To install an HP Jetdirect print server card
1
Turn the printer off and disconnect the power cable and the parallel
or USB (interface) cable.
2
Locate the EIO slot. Loosen and remove the two retaining screws
holding the cover for the EIO slot onto the printer, and then remove
the cover.
3
Firmly insert the HP Jetdirect print server card into the EIO slot.
Insert and tighten the retaining screws that came with the print
server card.
4
Connect the network cable.
5
Reconnect the power cable, and turn the printer on.
3
6
Print a Configuration page at the printer by pressing
(GO) and
(CANCEL JOB) simultaneously. In addition to a printer
Configuration page and a Supplies Status page, an HP Jetdirect
configuration page should print. If it does not print, uninstall and
reinstall the print server card to ensure that it is completely seated
in the slot.
4
Note
If the configuration page does not print in your language, see “Special
pages” on page 56.
2
7
4
5
ENWW
Perform one of these steps:
●
Choose the correct port. See the computer or operating system
documentation for instructions.
●
Reinstall the software, choosing the network installation this
time.
Appendix D Working with memory and print server cards 139
140 Working with memory and print server cards
ENWW
Index
Numerics
C
250-sheet tray. See tray 2
4-Color option 52
500-sheet tray. See tray 3
cables
connecting 14
errors 77
ordering 3
part numbers 24
troubleshooting 93
calibrating printer 100
Cancel Job button 16, 49
capacity
output bins 42
tray 1 125
tray 2 126
tray 3 126
cardstock
printing on 42, 46
specifications 125
cartridges
empty or missing, light messages 73
HP fraud hotline 103
life expectancy 101
low 72
non-HP 74
ordering 3
part numbers 24
recycling 117
replacing 102
status lights 15, 72
status page, printing 57
status, viewing with embedded Web server 61
storage specifications 115
CDs
software, ordering 25
Support Assistant 3
characters, troubleshooting 84
Chooser, Macintosh 97
cleaning page, printing 59
clearing jams
common locations 66
input areas 68
inside printer 67
output areas 69
CMYK printing 53
color
Automatic adjustment 51
calibration 100
features 50
four-color (CMYK) printing 53
grayscale, printing as 39
HP ColorSmart 51
HP ImageREt 2400 50
Manual adjustment options 52
matching 53
settings, changing 51
sRGB 53
troubleshooting 87
Configuration page
printing 56
viewing with embedded Web server 61
configurations, printer 10
connecting cables 14
A
accessories
errors 76, 79
ordering 3
part numbers 24
acoustic emissions 115
Adaptive Halftoning options 52
adding paper 31
adhesive labels
output path 42
printing 44
specifications 125, 132
agreements, maintenance 108, 118
alerts
e-mail 61
HP Printer Status and Alerts 17, 63
Apple LaserWriter 8 driver 20
Apple Macintosh. See Macintosh
AppleTalk, troubleshooting 97
applications, settings 21
Attention light 16, 75
See also lights
Automatic color adjustment 51
B
background, gray 83
bands, troubleshooting 82
battery specifications 117
bins, output
features 11
jams, clearing 69
locating 13
selecting 42
troubleshooting curl 94
black and white printing
selecting 39
troubleshooting 87
Black cartridge
See also cartridges
empty or missing, light messages 73
life expectancy 101
low 72
non-HP 74
part number 24
status light 15, 72
Black Only option 52
blank pages, troubleshooting 94
blinking lights
accessory error messages 79
consumables status messages 72
printer status messages 75
printer status secondary messages 77
both sides, printing on 48
browser requirements 58
buffer overflow errors 78
buttons, control panel 15
ENWW
Index 141
consumables
availability 118
life expectancies 101
ordering 3
part numbers 24
recycling 117
specifications 114
status lights 15, 72
status page, printing 57
status, viewing with embedded Web server 61
continuable attention errors 76, 77
contracts, maintenance 108, 118
control panel
accessory error lights 79
consumables status 72
lights and buttons, description 15
lights and messages, troubleshooting 71
printer status lights 75
secondary printer status lights 77
viewing with embedded Web server 60
Courier font 96
covers, document
cardstock, printing on 42, 46
paper specifications 125
using different paper for 41
covers, printer 13
creases, troubleshooting 85
crooked pages 85
curl, troubleshooting 84, 94
custom paper sizes 39, 46
customer support
HP Express Exchange 109
maintenance agreements 108, 118
repacking printer 110
service information form 111
telephone and online 3
Cyan cartridge
See also cartridges
empty or missing, light messages 73
life expectancy 101
low 72
non-HP 74
part number 24
status light 15, 72
D
declaration of conformity 120
default settings, restoring 41
deleting print jobs 49
Demo page, printing 56
Detail halftone option 52
Device tab, Toolbox 58
diagnostics pages 59
different first page 41
digital cameras, color matching 53
dimensions, media. See sizes, media
dimensions, printer 114
DIMMs
adding 134
enabling 138
font, settings 94
installing 135
part numbers 24
slot errors 79
verifying installation 137
documentation 25, 58
Documentation tab, Toolbox 58
dots per inch (dpi)
HP ImageREt 2400 50
settings 41
142 Index
specifications 11
troubleshooting print quality 80
dots, troubleshooting 82
double-sided printing 48
downloading drivers 21
dpi (dots per inch)
HP ImageREt 2400 50
settings 41
specifications 11
troubleshooting print quality 80
drivers
downloading 21
features 38
Macintosh 20
opening 34
operating systems supported 17
restoring default settings 41
settings, changing 37
uninstalling 22
Windows, features 18
dropouts, troubleshooting 82
drum, imaging
empty, light messages 73
life expectancy 101
low 72
non-HP 74
ordering 3
part number 24
status light 15
duplexing 48
E
Edge Control 52
EIO port errors 79
electrical specifications 114
e-mail alerts 61
embedded Web server
operating systems supported 17
toner level, checking from 102
using 60
viewing with HP Printer Status and Alerts 63
energy consumption 114, 116
engine errors 77
engine, cleaning 99
enlarging documents 40
envelopes
output path 42
printing 43
specifications 125, 130
environmental
features 116
paper specifications 129
printer specifications 115
EPS files, troubleshooting 97
error messages
accessory 79
consumables status lights 72
HP Printer Status and Alerts 63
Macintosh 89
printer status 75
secondary, printer status 77
viewing with embedded Web server 60
Windows 89
event log, viewing 61
expansion, memory 134
Explorer, versions supported 58
Express Exchange, HP 109
extended warranty 108, 118
ENWW
F
face down bin. See top output bin
face up bin. See rear output door
faded print 82
FCC statements 119
features
color 50
drivers 38
printer 10
film, transparency. See transparencies
first page, different 41
Fit to Page option 40
font DIMMs
See also DIMMs
enabling 138
installing 135
part numbers 24
settings 94
fonts
included 11
troubleshooting 96, 97
4-Color option 52
four-color printing 53
fraud hotline 103
fuser, ordering 25
G
general continuable errors 78
getting started guide 25
Go light and button 16
gray background, troubleshooting 83
grayscale printing
selecting 39
transparencies 45
troubleshooting 87
H
halftone options 52
heavy paper
printing on 42, 46
specifications 125
Help
See also customer support
printer drivers 37
HP Color LaserJet 2500 Toolbox
calibrating printer 100
operating systems supported 17
using 58
HP ColorSmart 51
HP Customer Care 3
HP Express Exchange 109
HP fraud hotline 103
HP ImageREt 2400 50
HP Jetdirect print servers
configuring 62
EIO port errors 79
HP Printer Status and Alerts 17, 63
information page, printing 56
installing 139
models including 12
ordering 3
part numbers 24
troubleshooting 91
HP LaserJet paper 25
HP multipurpose paper 25
HP Printer Status and Alerts
operating systems supported 17
toner level, checking from 102
using 63
HP Printing Supplies Returns and Recycling Program 117
ENWW
HP Support Assistant CD 3
HP SupportPack 108, 118
HP Web Jetadmin
operating systems supported 17
toner level, checking from 102
using 19
humidity specifications
paper, storing 129
printer environment 115
I
I/O errors 77
IBM OS/2 support 17
image quality
HP ImageREt 2400 50
settings 41
specifications 11
troubleshooting 80
ImageREt 2400 50
imaging drum
empty, light messages 73
life expectancy 101
low 72
non-HP 74
ordering 3
part number 24
status light 15
information pages, printing 56
ink cartridges. See print cartridges
input trays
configuring 60
default 28
features 11
included 10
jams, clearing 68
loading 31
locating 13
media supported 29, 125
ordering 3
part numbers 24, 25
selecting 34, 38
troubleshooting 92
install notes 58
installing
HP Jetdirect print servers 139
memory 134
interface ports
cables, ordering 24
connecting to 14
locating 13
troubleshooting 93, 98
types included 11
Internet Explorer, versions supported 58
J
jams
causes of 66
input areas 68
inside printer 67
output areas 69
Jetadmin
operating systems supported 17
toner level, checking from 102
using 19
Jetdirect print servers
configuring 62
EIO port errors 79
HP Printer Status and Alerts 17, 63
information page, printing 56
installing 139
Index 143
models including 12
ordering 3
part numbers 24
troubleshooting 91
K
keys, control panel 15
L
labels
output path 42
printing 44
specifications 125, 132
language
documentation 25
embedded Web server 61
information pages 56
languages, printer
errors 78
features 11
laser safety statements 121
LaserJet 2500 Toolbox
calibrating printer 100
operating systems supported 17
using 58
LaserJet paper 25
LaserWriter 8 driver 20
letterhead
output path 42
printing 47
specifications 128
life expectancies, supplies 101
light print, troubleshooting 82
lights
accessory error messages 79
consumables status messages 72
locating 15
printer status messages 75
printer status secondary messages 77
states 71
Limit Check error 89
lines, troubleshooting 82
LINUX support 17
loading media
tray 1 31
tray 2 32
tray 3 33
loose toner, troubleshooting 83
M
Macintosh
driver features 38
features supported 17
printing from 36
problems, troubleshooting 97
settings 37
software features 20
uninstalling software 23
Magenta cartridge
See also cartridges
empty or missing, light messages 73
life expectancy 101
low 72
non-HP 74
part number 24
status light 15, 72
mailing labels
output path 42
printing 44
specifications 125, 132
144 Index
maintenance
agreements 108, 118
cleaning printer 59
replacing print cartridges 101
Manual color options 52
manual duplexing 48
Manual Feed mode 93
manuals 25, 58
margins, envelopes 130
matching, color 53
Material Safety Data Sheet 118
media
cardstock 46
custom-sized 39, 46
envelopes 43, 130
first page, different 41
HP, ordering 25
jams 66
labels 44, 132
letterhead 47
loading trays 31
long 31
output options 42
selecting 30, 124
sizes and types supported 29
specifications 127
transparencies 45, 132
tray 1, types supported 125
tray 2, types supported 126
tray 3, types supported 126
troubleshooting 128
usage page 61
memory
adding 134
DIMM slot errors 79
enabling 138
features 12
installing 135
Memory Enhancement technology (MEt) 12
NVRAM errors 78
overflow errors 77
part numbers 24
verifying installation 137
mercury specifications 117
messages
accessory errors 79
consumables status 72
HP Printer Status and Alerts 63
Macintosh 89
printer status 75
secondary, printer status 77
viewing with embedded Web server 60
Windows 89
Microsoft Windows. See Windows
models 10
monitors, color matching 53
multiple pages per sheet 40
multipurpose paper, HP 25
multipurpose tray. See tray 1
N
Netscape Navigator, versions supported 58
networks
accessories, ordering 3, 24
compatible models 12
configuring with embedded Web server 62
HP Printer Status and Alerts 17, 63
information pages, printing 56
installing HP Jetdirect print servers 139
software for 19
ENWW
status, viewing with embedded Web server 60
troubleshooting 91
Neutral Grays options 52
noise specifications 115
non-HP print cartridges 103
nonvolatile memory (NVRAM) errors 78
not printing, troubleshooting 90, 93
N-up printing 40
NVRAM (nonvolatile memory) errors 78
O
on/off switch 13
online customer support 3
online Help
printer drivers 37
on-site service agreements 108, 118
operating environment, specifications 115
operating systems supported 17
optional tray 2. See tray 2
optional tray 3. See tray 3
options. See settings
ordering supplies and accessories 3, 24
OS/2 support 17
output bins
features 11
jams, clearing 69
locating 13
selecting 42
troubleshooting curl 94
output quality
HP ImageREt 2400 50
settings 41
specifications 11
troubleshooting 80
overhead transparencies
printing 45
specifications 125, 132
ozone specifications 116
P
packaging printer 110
Page Setup 34
page skew, troubleshooting 85
pages per minute 11
pages per sheet 40
paper
cardstock 46
custom-sized 39, 46
first page, different 41
HP, ordering 25
jams 66
letterhead 47
loading trays 31
long 31
output options 42
selecting 30, 124
sizes and types supported 29
specifications 127
tray 1, types supported 125
tray 2, types supported 126
tray 3, types supported 126
troubleshooting 128
usage page 61
paper input trays
configuring 60
default 28
features 11
included 10
jams, clearing 68
loading 31
ENWW
locating 13
media supported 29, 125
ordering 3
part numbers 24, 25
selecting 34, 38
troubleshooting 92
paper output bins
features 11
jams, clearing 69
locating 13
selecting 42
troubleshooting curl 94
parallel cables, ordering 3, 24
parallel port
connecting to 14
locating 13
type included 11
parts
ordering 3
part numbers 24
user replaceable 25
passwords, network 61
paused printing 16
PCL drivers
backward compatibility 18
features 11
operating systems supported 17
settings 38
PDEs, Macintosh 20
permanent storage 78
personalities
errors 78
features 11
phone numbers
HP fraud hotline 103
HP Printing Supplies Returns and Recycling Program 117
support 3
pick-up rollers, ordering 25
platforms supported 17
ports
cables, ordering 24
connecting to 14
locating 13
troubleshooting 93, 98
types included 11
PostScript
driver settings 38
errors 96
features 11
operating systems supported 17
power
consumption 116
requirements 114
switch 13
troubleshooting 90
PPDs, Macintosh 20
preprinted paper
output path 42
printing on 47
specifications 128
print cartridges
empty or missing, light messages 73
HP fraud hotline 103
life expectancy 101
low 72
non-HP 74
ordering 3
part numbers 24
recycling 117
replacing 102
status lights 15, 72
Index 145
status page, printing 57
status, viewing with embedded Web server 61
storage specifications 115
Print dialog box 34
print media. See media
print quality
HP ImageREt 2400 50
settings 41
specifications 11
troubleshooting 80
print servers
configuring 62
EIO port errors 79
HP Printer Status and Alerts 17, 63
information page, printing 56
installing 139
models including 12
ordering 3
part numbers 24
troubleshooting 91
printer drivers
downloading 21
features 38
Macintosh 20
opening 34
operating systems supported 17
restoring default settings 41
settings, changing 37
uninstalling 22
Windows, features 18
printer languages
errors 78
features 11
Printer Status and Alerts
operating systems supported 17
toner level, checking from 102
using 63
printing
both sides 48
canceling 49
Macintosh 36
troubleshooting 90, 93
Windows 35
problem solving. See troubleshooting
processing message 75
programs, settings 21
properties. See settings
PS
driver settings 38
errors 96
features 11
operating systems supported 17
Q
quality
HP ImageREt 2400 50
settings 41
specifications 11
troubleshooting 80
Quick Sets 40
R
read me file 58
Ready light 16, 75
See also lights
rear output door
features 11
locating 13
printing to 42
recycled paper 30
146 Index
recycling
plastics 116
print cartridges 117
reducing documents 40
refilled print cartridges 103
refilling paper 31
regulatory statements
declaration of conformity 120
FCC 119
laser safety 121
Material Safety Data Sheet 118
repacking printer 110
repair. See service
repetitive defects, troubleshooting 84, 85
replacement parts. See supplies; service
replacing print cartridges 102
reports, printing 56
resizing documents 40
resolution
HP ImageREt 2400 50
settings 41
specifications 11
troubleshooting print quality 80
restoring default settings 41
resuming printing 16
RGB color options 52, 53
rollers, ordering 25
Rotate Carousel button 15
S
saving settings 40
scaling documents 40
scanners, color matching 53
scatter, troubleshooting 85
screen color matching 53
secondary messages
accessory errors 79
printer status lights 77
security page, embedded Web server 61
separation pad, ordering 25
servers
configuring 62
EIO port errors 79
HP Printer Status and Alerts 17, 63
information page, printing 56
installing 139
models including 12
ordering 3
part numbers 24
troubleshooting 91
service
agreements 108, 118
errors 76
HP Express Exchange 109
information form 111
part numbers 24
phone numbers 3
repacking printer 110
settings
changing 21, 37
color 51
embedded Web server 61
restoring defaults 41
saving 40
shipping printer 110
size, printer 114
sizes, media
custom 39, 46
selecting trays 34
supported 29
ENWW
tray 1 125
tray 2 126
tray 3 126
skew, troubleshooting 85
slanted pages 85
slow printing, troubleshooting 92
smeared toner, troubleshooting 83
Smooth halftone option 52
software
downloading 21
embedded Web server 60
features 38
HP Printer Status and Alerts 63
Macintosh, features 20
operating systems supported 17
settings, changing 37
Toolbox 58
uninstalling 22
Windows, features 18
source, printing by 34, 38
spare parts. See supplies; service
special media
cardstock 46
custom-sized 39, 46
envelopes 43, 130
labels 44, 132
letterhead 47, 128
output path 42
specifications 125
transparencies 45, 132
specifications
envelopes 130
environmental 115
labels 132
Material Safety Data Sheet 118
paper 127
printer 114
printer features 11
transparencies 132
trays, media supported 125
specks, troubleshooting 82
speed
specifications 11
troubleshooting 92
spots, troubleshooting 82
sRGB 52, 53
status
e-mail alerts 61
HP Printer Status and Alerts 17, 63
lights. See lights
Supplies Status page, printing 57
viewing with embedded Web server 60
viewing with Toolbox 58
stopping printing 49
storing
envelopes 130
paper 129
print cartridges 102
printer 115
straight-through paper path 42
streaks, troubleshooting 82
supplies
availability 118
life expectancies 101
ordering 3
recycling 117
specifications 114
status lights 15, 72
status page 57, 61
ENWW
support
HP Express Exchange 109
maintenance agreements 108, 118
part numbers 24
repacking printer 110
service information form 111
telephone and online 3
Support Assistant CD 3
SupportPack, HP 108, 118
T
technical support
HP Express Exchange 109
maintenance agreements 108, 118
part numbers 24
repacking printer 110
service information form 111
telephone and online 3
telephone numbers
HP fraud hotline 103
HP Printing Supplies Returns and Recycling Program 117
support 3
temperature specifications
paper, storing 129
printer environment 115
temporary engine errors 77
text, troubleshooting 84, 95
toner
low 72
out 73
scatter, troubleshooting 85
smeared, troubleshooting 83
specks, troubleshooting 82
status lights 15
toner cartridges. See print cartridges
Toolbox
calibrating printer 100
operating systems supported 17
using 58
top cover, locating 13
top output bin
features 11
locating 13
printing to 42
troubleshooting curl 94
transparencies
printing 45
specifications 125, 132
Trapping options 52
tray 1
See also trays
loading 31
locating 13
media supported 29, 125
tray 2
See also trays
loading 32
locating 13
media supported 29, 126
models including 10
part number 24
size specifications 114
troubleshooting 93
tray 3
See also trays
loading 33
media supported 30, 126
models including 10
part number 25
Index 147
size specifications 114
troubleshooting 93
trays
configuring 60
default 28
features 11
included 10
jams, clearing 68
loading 31
locating 13
media supported 29, 125
ordering 3
part numbers 24, 25
selecting 34, 38
troubleshooting 92
troubleshooting
accessory errors 79
blank pages 94
calibrating printer 100
cleaning printer 59
color 87
Configuration page, printing 56
consumables status messages 72
control panel messages 71
curl 84, 94
Demo page, printing 56
diagnostic pages 59
EPS files 97
faded print 82
fonts 96, 97
jams 66
Limit Check errors 89
lines 82
Macintosh problems 97
media 128
PostScript (PS) errors 96
printer status messages 75
printing 90, 93
print-quality problems 80
repetitive defects 84, 85
replacing print cartridges 102
secondary printer status messages 77
skewed pages 85
slow printing 92
text 95
toner smear 82
trays 92
Windows error messages 89
wrinkles 85
Troubleshooting tab, Toolbox 59
TrueType fonts, included 11
See also fonts
two-sided printing 48
typefaces. See fonts
types, media
selecting trays by 34, 38
supported 29
tray 1 125
tray 2 126
tray 3 126
troubleshooting 98
type included 11
user guide
accessing 58
part numbers 25
user replaceable parts 25
V
vertical lines, troubleshooting 82
voltage requirements 114
W
warranty
extended 108, 118
printer 106
watermarks 39
wave, troubleshooting 84, 94
Web browser requirements 58
Web Jetadmin
operating systems supported 17
toner level, checking from 102
using 19
Web server, embedded
operating systems supported 17
toner level, checking from 102
using 60
viewing with HP Printer Status and Alerts 63
websites
customer support 3
HP Printing Supplies Returns and Recycling Program 117
HP Web Jetadmin 19
linking to embedded Web server 61
Material Safety Data Sheet 118
weight
media specifications 125
printer 114
Windows
driver features 38
driver Help 37
error messages 89
printing from 35
settings 37
uninstalling software 22
versions supported 17
wrinkles, troubleshooting 85
Y
Yellow cartridge
See also cartridges
empty or missing, light messages 73
life expectancy 101
low 72
non-HP 74
part number 24
status light 15, 72
U
uninstalling software 22
UNIX support 17
upgrading memory 134
Usage page 61
USB cables, ordering 3, 24
USB port
connecting to 14
locating 13
148 Index
ENWW
hp color LaserJet 2500 series
hp color LaserJet
2500 series
copyright © 2003
Hewlett-Packard Company
www.hp.com
*C9706-90960*
*C9706-90960*
C9706-90960
Spine thickness = .3125 inches
use
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