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APEX 4 User’s Guide
Revision: 1.0
8/3/2009
Rev 1.0
1
Table of Contents
Declaration of Conformity....................................................................................3
3.4 USB Communication (USB) .....................................................................................17
3.5 Bluetooth Communications .....................................................................................18
3.6 802.11 Communications (Option) ............................................................................18
3.7 Serial RS232 (Option) ............................................................................................18
6. Customer Support..........................................................................................28
6.1 Online Technical Assistance.....................................................................................28
Declaration of Conformity
Name
Manufacturer’s Address
Extech Instruments Corporation
285 Bear Hill Road, Waltham, MA 02451, USA
Telephone: +1 781 890 7440
Declares that the Product
Product Name: Portable Receipt Printer
Model Number: APEX 4
Optionally Containing: 1) Bluetooth™ radio short range OEM module from connectBlue ab, cB-0701-01; FCC ID PVH
070101.Conforms to R&TTE Directives:
1999/5/EC (EN 300 328-2),
2) EMC Directive 89/336/EEC (EN 301 489-1 and
-17);and Low Voltage Directive 73/23/EEC (EN
61131-2)
3) 802.11 Wi-Fi Module
Conforms to the following regulation and/or standards:
FCC: Part 15 Subpart B, Class B
CE: EN60950
CE: EN55022 Class B;
CE: EN61000-3-2;
CE: EN61000-3-3 ;
CE: EN50024
Supplementary Information : The product complies with EMC Directive
89/336/EEC and Low Voltage Directive
73/23/EEC
The product conforms to ANSI/UL STD 60950
& Certified to CAN/CSA STD C22.2 No. 60950-
00
CB Certified
ETL Listed, control # 3046813
Place: Waltham, MA, USA
Date: February, 2009
Signature:
Antony Revis
Antony Revis, General Manager
APEX 4 User’s Guide Rev 1.0
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General Precautions
Before using this product be sure to read through this manual. After reading, please keep the manual in a safe place for future reference.
The information contained herein is subject to change without notice of any type.
Extech is not responsible for any operational results regardless of missing information, errors or any misprinting in this manual.
Extech is not responsible for problems created as a result of using options and consumables not approved by them.
This product is designed for servicing at an Authorized Service Center. Other than routine maintenance described in this manual, the user should not attempt to repair service or disassemble this product.
Incorrect operation, handling, improper supplies and operating environments may cause damage or otherwise affect the proper operation of this product. Such actions invalidate the product warranty.
Safety
In this manual and on the Printer and Accessories we make use of internationally recognized safety symbols as follows:
Caution! Refer to the explanation in this Manual
Caution! Risk of electric shock
Double Insulation or Reinforced Insulation
DC, Direct Current or Voltage
AC+DC, Current or Voltage
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1. Getting Started
1.1 Unpacking the Printer
The APEX 4 portable printer is a full featured portable receipt printer designed for varied job environments including field service, field sales, hospitality and restaurants, ticketing and many others where point of service receipts are required. The package contains:
Printer
Battery Cartridge
Universal Adapter (USA, UK, European and Australian plugs) for charging the battery inside the printer
Shoulder Strap with Quick Clip
Roll of Paper Supply (already loaded in the printer)
Print Head Cleaning Pen
Both cabled and wireless communication is possible.
Figure 1 shows an overview of the APEX 4 printer.
OVERVIEW
APEX 4 User’s Guide
FIGURE 1: PRINTER OVERVIEW
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1.2 Installing and Charging the Battery Cartridge
Note: One battery cartridge is included with the printer. Similar to a cordless phone battery, the printer’s battery must be charged before using it. For optimal performance, we recommend charging the battery twice before initial use. Charge the battery for 3 hours; disconnect power adaptor, reconnect and charge again. After initial charge, charge battery for 180 minutes whenever the low battery indicator comes on or as directed by your IT team.
Extech batteries must be cycled several times to achieve maximum capacity.
To cycle a battery, fully charge it and then allow full discharge through normal use in the printer.
1.2.1: Installing the battery
Note: Refer to Figure 2 below to install the battery pack in the printer.
Unlock the battery door by sliding the battery door locking tab up.
Open the battery door to an angle of about 90 degrees. Do not force open.
Insert the battery as shown (non-contact end first and let contact end drop into place).
Close and lock the battery door by sliding the locking tab down.
FIGURE 2: INSTALLING THE BATTERY CARTRIDGE
Note: If paper door does not open easily, tap the printer against the palm of your hand near the paper door hinge.
Note: Ensure that battery side with 2 contact terminals is facing down to make contact with the spring probes inside the battery compartment
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1.2.2 Charging the Battery
For optimal performance, we recommend charging the battery twice before initial use. Charge the battery for 3 hours; disconnect power adaptor, reconnect and charge again. After this initial charge, charge the battery for 180 minutes whenever the low battery indicator comes on or as directed by you IT team.
Follow the next procedure for charging the battery:
Plug battery charger adaptor output cable in the battery charger connector as shown in Figure
3 .
Plug battery charger adaptor into the appropriate AC line voltage socket.
Battery LED will illuminate amber indicating that the battery is being charged.
The battery will be fast charged and after about 180 minutes the Battery LED will turn off
To remove the battery cartridge, open the battery door and tip the battery out of the printer.
FIGURE 3: CHARGING THE BATTERY CARTRIDGE
Note: To ensure a full charge do not operate the printer while charging.
Note: The wall mounted charger is a Class II equipment. Multiple plug configurations comply with most international standards. The wall mounted charger is not supplied with plugs for use in
Korea.
Model
Input Voltage/Current
Input Frequency
APEX 4
100-240 VAC/ 0.4A
47-63 HZ
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Do not use a charger not approved by Extech for use with the APEX 4. Use of an unapproved charger could damage the battery pack or the printer and will void the warranty.
The battery terminals are well recessed inside the printer. Do not allow them to contact conductive material since this may create a short circuit which could cause injury or start a fire.
When using the wall mounted charger ensure the socket outlet is close to the printer and easily accessible during the battery recharging process. Either switch the socket off (if supplied with a socket switch) or pull out the charger from the socket or disconnect the plug from the printer in the event of any problems.
1.3 Reading the LED Status
Figure 4 points out the location of the LED indicators described in Table 1 and Table 2
FIGURE 4 - LED INDICATOR LOCATIONS
Table 1 explains the LED indicator status.
Table 2 explains the Error/Warning indicator status.
Refer to Figure 1 for the locations described for ON/OFF and FEED push button switches and AC adaptor socket.
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Table 1 - Reading the LED Status
LED
LED # 1
Communication
Status Condition
GREEN
BLUE
Function
Flashing Power is ON and the printer is in USB mode
Steady Communicating with host
Flashing Power is ON and the printer is in Bluetooth mode
Steady Transmitting/receiving
Flashing Power is ON and the printer is in 802.11b/g mode
AMBER
Steady Transmitting/Receiving
LED # 2
Battery
AMBER Steady
Battery being charged. The LED will turn off when the battery is fully charged
Steady
•
Indicates that MCR is ready to accept data
•
Indicates that SCR is ready to accept data
LED # 3
Magnetic Card
Reader
&
Printer Error
GREEN
Flashing
Indicates that the printer is in USB Bootloader mode. (USB cable is plugged in and Dip Switches 5 and 7 are ON)
Note: If USB is unplugged, LED will flash
Amber until printer is reset manually
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Table 2 - Reading the Error/Warranty LED Status
LED #
LED # 1
Communication
LED Color/ Status
RED/ Steady
Description
Low power indication
LED # 1
&
LED # 3
LED # 3
Magnetic Card
Reader
&
Printer Error
(#1) GREEN/
Flashing
(#3) RED/ Flashing
(#1) BLUE-GREEN
Flashing*
(#3) RED/ Flashing
GREEN
Momentary flashing
RED Flashing
RED
Flashing
RED
Steady
RED
Flash Fast
Blue
Flashing
Action Required
Charge battery
Printer is in RS232 or
USB mode and Printer
Buffer is not empty.
Printer is in Bluetooth mode and Printer Buffer is not empty.
Printer has discovered and is parked on the Q-
Mark
Paper Error
Paper Door Open
Dip Switch 5 and 7 are ON
Printer out of paper
Press Feed to clear error.
Cycling printer power will result in printer buffer data loss.
Press Feed to clear error.
Cycling printer power will result in printer buffer data loss.
Advance Q-Mark to tear bar level to continue (refer to manual for Q-Mark commands)
Insert paper properly
(refer to User’s Guide)
Close paper door to clear error
Place printer in correct mode
Replace roll of paper
Print head is hot. Printer will stop printing
Firmware upload via serial cable is completed successfully
Allow print head to cool off: restart print temperature recommended is 75 o
C
Cycle printer power to continue
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1.4 Attaching Shoulder Strap System
The Shoulder Strap System consists of two parts:
A knob located on the back part of the printer just above the battery door
A strap with click on connector
To attach the strap to the knob:
Press on the two latches on the sides of the connector of the Shoulder Strap
Slide the knob located on the back of the printer into the connector slot.
Release the two latches on the connector. The printer is now secure.
To release the printer, press in on the two latches on the connector and pull the knob clear of the slot.
Note: Do not force or pull the printer from the connector without pressing in on the two latches
Shoulder Strap Latches
Connection Knob
APEX 4 User’s Guide
FIGURE 5: KNOB CONNECTION AND QUICK CLIP
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2. Loading Supplies
2.1 Adding Paper/Labels
The printer can print text, bar codes and graphics on thermal receipt paper. See Section 5.2
,
“Supply Specifications,” for the width, thickness requirements and approved vendors.
Follow these steps to load printer paper.
Open the paper door by pressing the Paper Door Release Button on the top cover as indicated in Figure 6 .
The door will open slightly; open the rest of the way as shown.
FIGURE 6: OPENING PAPER DOOR
Note: Paper Door Release button must be depressed when opening and closing paper door.
Opening the paper door without pressing the Paper Release Button can cause damage to your printer
Place the paper supply roll into the paper supply well. Make sure the paper supply unwinds from the bottom as shown in Figure 7 .
FIGURE 7: INSTALLING PAPER
Note: Pull paper Roll Leader Out of Printer. Note direction of paper travel.
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Make sure some supply (2-3 inches) extends beyond the top of the paper supply well.
While pressing Paper Door Release button, close paper door button.
Press paper door down and let go off the Paper Door Release button.
Turn on the printer by pressing Power button and test the paper advance function by pressing the Paper Feed button. Verify that paper advances correctly
Note: Paper Supply Roll
To prevent any possible damage to the print head mechanism, it is important to verify that the paper has not been fastened to the inside core in any way. The paper should be wound on the core in such a way that the end of the paper will unwind freely from the core. If fastened by tape or glue, the core will be pulled into the mechanism causing jamming and possible gear damage.
Proper paper roll supplies are available from Extech. See Section 4.7
for listing of printer supplies for Extech part number.
2.2 Tearing Paper
The printer’s paper door acts as a tear bar. Pull one edge of the paper against the tear bar as indicated, then tear down and across against the tear bar to tear the paper. See Figure 8 for details.
FIGURE 8: TEARING PAPER
The tear bar may have sharp edges
Note: Using the tear bar is the only way to tear the paper.
Note: Pulling up and pulling sideways without using the tear bar can cause a paper jam due to paper misalignment in the print head mechanism
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3. Using the Printer
3.1 Initial power up and self-test
Once the Battery is charged and the paper is loaded, an initial power up self-test can be performed:
•
Press the <ON/OFF> switch once. This turns the printer on.
LED #1 illuminates in green, blue or amber depending on the mode of communication.
The printer will stay ON until it is manually turned OFF.
If the printer is set for Bluetooth communication mode the printer will stay on all the time. Pressing the <ON/OFF> switch again will turn the printer off.
•
Press the <ON/OFF> switch to turn the printer off. The LED turns off.
•
To start the self-test, press and hold the <FEED> switch then press the <ON/OFF> switch.
•
The printer will start printing the self-test message. Release the
<FEED> and <ON/OFF> switches.
Press the <ON/OFF> or <FEED> switch to stop or cancel the self-test print.
The first few lines of self-test show the printer firmware version, the current printer settings (for example Bluetooth or USB mode) and a list of any optional or special features installed
.
Figure 9
shows a printing sample.
3.2 Connecting the Printer
•
The APEX 4 printer supports USB and Bluetooth ™ communication as default communication interfaces. WiFi communication and IrDA is also available as an optional feature.
•
USB, Bluetooth™, and 802.11 communication settings can be changed via a DIP switch located on the control card. See
Figure 10 for details.
FIGURE 9: SAMPLE SELF
TEST
•
Printer drivers for Windows 95/98/NT/2000/ XP and Vista are available from Extech.
•
Printer CE print Control utility is available from Extech for Windows CE and Windows Mobile devices.
•
Printboy Print Utility from Bachmann Software or PalmPrint Utility from StevensCreek are recommended for Palm Pilot devices.
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3.2.1 Dip Switches Location
•
The DIP switch is located inside the battery compartment as illustrated above indicating the location of this switch.
Figure 10 shows the DIP switch location.
•
The functions assigned to these switches are shown in Table 3 .
Dip Switch Location
3.2.2 Setting Dip Switches
FIGURE 10: DIP SWITCH LOCATION
FIGURE 11: DIP SWITCH #2 SHOWN IN “ON” POSITION
Note: Be careful when changing dip switch settings. Carefully use a pointer on the dip switch you are going to change. DO NOT use a screw driver or apply excessive force.
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3.2.3 Dip Switch Functions
Note: Programmer’s refer to Developer Manual for more information
Table 3 – DIP Switch Setting
The APEX 4 printers support USB*
1
, Bluetooth™, Serial and Wi-Fi communication. Settings can be changed via a DIP switch located on the battery compartment as shown in Figure 10 .
Function (APEX2,3,4)
Communication Interface
RS232
1
IrDA
Bluetooth or 802.11g
N/A
2
USB
3
USB Bootloader
4
Baud Rate
115200
57600
38400
19200
14400
9600
2400
1200
Parity Bit
Parity Enabled (ODD)
Parity Enabled (EVEN)
Auto Power Save
Power Save Enabled
Power Save Disabled
Switch #
SW 1 SW 2 SW 3 SW 4 SW 5 SW 6 SW 7 SW 8
OFF OFF
ON
OFF
ON
X
X
OFF
ON
ON
X
X
OFF
ON
SW 3 SW 4 SW 5
OFF OFF OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
ON
OFF
OFF
ON
ON
OFF
OFF
OFF
ON
ON
ON
ON
OFF
OFF
ON
ON
SW 6 SW 7
ON ON
ON
OFF
SW 8
ON
OFF
Notes
Baud rate set by Dip switches 3,4 and 5
Baud Rate can be negotiated up to the value specified through
Dip switches 3,4 and 5
Setting not supported
RS232 and IrDA only
Use for fixed IrDA
Does not apply for IrDA
Does not apply for IrDA
Auto Power Down
Manual On/Off
1
If IrDA is not installed, printer will default to RS232 mode with baud rate 115200
2
X stands for Don’t Care: Dip Switch 7 will override 1 and 2
3
Firmware Applies to Apex 4 - Version 1.10 or later, Check availability for other printer models
4
Baud Rate and Parity are applicable to RS232 and IrDA communication mode ONLY
Note: In order for changes to the dip switch configuration to take effect, the printer power must be reset. This action occurs automatically when the battery is removed to gain access to the dip switches.
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3.3 Communications
•
The APEX 4 Printer is able to support various modes of communication depending on the selected dip switch settings indicated in Table 2 . The standard configuration includes USB and Class 2 Bluetooth.
•
Serial and 802.11b/g communications are available as an option.
•
The printer can have Bluetooth ™, 802.11b/g enabled or both communication modes at the same time.
3.4 USB Communication
The APEX 4 printer comes equipped with a USB 2.0 slave port. Everything that can be done through the RS-232 port can now be done through the USB port. You may print to or send commands to the printer from a PC or any equipment that can act as a USB master.
Dip switch setting
To enable USB, you must set the dipswitches on the printer as below:
SW 1
Any position
SW 2
Any position
SW 3
Any position
SW 4
Any position
SW 5
Any position
SW 6 SW 7 SW 8
OFF ON Any position
Compatible Software
The host and printer communicate through a method called the "Virtual Com Port", in which a software intermediary called the "driver" makes the USB connection look like a com port to the end-application. Consequently, all software that communicates through the com port is compatible.
Software Driver Installation
You must install the driver before you can use USB to print. Turn on the printer and connect it to the PC with a USB cable. If the driver has never been installed before, a dialog box will appear.
Reply by selecting "Install from a list or specific location" and indicating the location of the file .inf
supplied with the CD.
After installing the driver, review the Virtual Serial Port # created under:
•
(Control Panel > System > Hardware Tab > Device Manager)
•
Under the Ports (COM & LPT), you should see an entry named "Extech USB CDC
Communications Port” and the Port number assigned by Windows.
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3.5 Bluetooth Communications
•
For Bluetooth operation: Dip Switch #1 must be in the <OFF> position. Dip Switch #2 must be in the <ON> position.
Note: Adjust baud rate settings to match those of the Bluetooth module in your computing device.
•
The printer can be powered up by pressing the power <ON/OFF> switch.
•
Pressing the power <ON/OFF> switch again will turn the printer <OFF>.
Note: It is necessary for the mobile computing device you are using to discover and pairing the printer to establish Bluetooth communication.
Note: Systems Integrators: Refer to the Bluetooth manual provided with your mobile computer and the Bluetooth section of the APEX 4 Developer’s Manual
3.6 802.11 Communications (Option)
•
For 802.11g operation: Dip Switch #1 must be in the <OFF> position. Dip Switch #2 must be in the <ON> position.
Note: Adjust baud rate settings to match those of the 802.11 module in your computing device.
•
The printer can be powered up by pressing the power <ON/OFF> switch.
•
Pressing the power <ON/OFF> switch again will turn the printer <OFF>.
Note: It is necessary that the 802.11b/g settings match the settings of your wireless network
(Infrastructure or Ad-Hoc mode). Refer to the instructions provided by the network administrator.
Note: Systems Integrators: Refer to the Developer’s Manual for a detailed description of the default Wi-Fi settings of the APEX 4.
3.7 Serial RS232 (Option)
•
All Dip Switches must be in the <OFF> position.
•
The printer can be powered up by pressing the power <ON/OFF> switch.
•
The standard communication speed is 115200 bps. Refer to Table 2 for a description of the bit parity settings.
•
Pressing the power switch again will turn the printer <OFF>.
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3.7 Magnetic Stripe Reader (Option)
•
The Magnetic Card Reader is a factory-installed option. This option requires special application software to read and process cards with a magnetic stripe, such as credit cards or driver’s license
Note: Refer to the Figure 12 if your printer is equipped with the optional magnetic stripe reader.
•
Quickly swipe the card through the reader either left to right or right to left. The magnetic stripe must be facing toward the paper supply door while it is passed through the reader.
•
Refer to Table 4 for the description of the LED indicator Status.
Table 4 - Magnetic Card LED Indicator
LED indicator
Green
Red
State
ON
OFF
ON
Status
Ready/waiting for card to be swiped
Card not ready to be swiped or
Good swipe – Card data read
Error reading card’s data
FIGURE 12: USING THE MAGNETIC CARD READER
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4. Printer Maintenance
4.1 Print Head Cleaning Instructions
You may need to clean the print head and platen roller after printing a number of rolls of paper, whenever you load new supplies or when you see voids in the printout. We recommend using the cleaning pen, part number 757150, which is included with the printer. To order more cleaning pens, please contact your distributor or Extech Instruments.
Do not use sharp objects to clean the print head. This may damage the printer and require service
•
Open the paper door by pressing the Paper Door Release Button on the top cover as shown in
Figure 6 . The paper supply door will pop up.
•
Remove the paper roll.
•
Use the cleaning pen or moisten a cotton swab with isopropyl alcohol and clean the print head
•
Clean the platen roller with a dry cloth or small brush
Note: You can also use the cleaning pen or another cotton swab moistened with isopropyl alcohol. Turn the platen roller with your finger and run the cotton swab or dry cloth across it.
Make sure the platen roller is clean all the way around.
•
Use the cleaning pen or moisten another cotton swab with isopropyl alcohol. Rub the swab across the black mark sensor to remove any build-up
•
Use the cleaning pen or moisten another cotton swab and rub the swab across the tear bar to remove any build-up
Note: You may experience dust build-up depending on the environment and the quality of the paper supply you use. If this occurs, use a can of compressed air to blow dust and paper debris out of the printer.
4.2 Charging the Printer Battery
The printer battery is charged using the wall mounted charger provided.
Follow these steps to charge the battery pack.
Note: Maker sure the printer and all LED’s are OFF before charging battery.
•
Plug the charger into an appropriate wall socket; then plug the charger line cord into the adapter jack on the side of the printer. Refers to Figure 1 for details.
•
The amber CHARGE LED will illuminate, to indicate battery is charging.
•
The Charge LED turns off when battery cartridge is fully charged. It takes about 180 minutes to fast charge the battery cartridge.
•
To insure full charge, printer should not be operated while the battery is charging.
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4.2.1 Important Notes on Charging Batteries
•
The model APEX 4 printers require an adaptor output of 10VDC/1.32A.
•
The battery Fast-Charge is initiated each time the power adapter is connected to the printer
•
The fast-charge controller checks the battery’s voltage and temperature before the start of the fast recharge process. If the battery voltage or the temperature is outside of the fastcharge limits, the charger defaults to trickle charge at C/10 or 70 mA rate
•
Optional external battery chargers are available for Extech batteries. Refer to Section 4.7
“Printer Supplies” for detailed information.
4.2.2 Important Notes on Replacing Batteries
•
Replace battery every 15 – 18 months or as directed by your IT department. Check for the correct Extech part number for the battery and only user that part for your new battery. See
Section 4.7
for printer supplies.
Risk of explosion if battery is replaced by an incorrect type
Dispose of used batteries according to instructions in Section 4.5
4.3 Verifying Battery Charge State
We strongly recommend testing your printer before returning it to Extech. Follow these steps to identify and correct any battery power problem that may be encountered. These will help to identify that the fault is with the printer and not some other part of your system.
To test the AC adaptor:
•
Use a multi meter and measure the output voltage. Output should be 10VDC.
•
Press the <ON/OFF> switch and wait until all LED’s are off.
•
Insert the AC adaptor plug into the printer. If the amber LED goes on, the battery is not fully charged but the charge circuit is functioning.
•
The AC power portion of the circuit appears ok.
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To test the DC power:
•
Disconnect the AC Adapter once the battery has charged for 5 minutes or so.
•
Press and hold the <FEED> switch, then press and release the <ON/OFF> switch and then release the <FEED> switch. The printer will print a “self test” receipt
•
If the self test receipt is printed, the DC power is ok.
To test if the battery is accepting charge:
•
Press <ON/OFF> switch and wait until all LED’s are off
•
Plug the AC power adapter into the printer. Press <ON>; the green LED is illuminated and after about 20 seconds the LED should go off
•
If the amber LED is on, this will continue on through this test indicating that the battery is accepting a charge and that the charge circuit is ok. At the end of a 180 minute charge cycle the LED will go off.
4.4 Battery and Safety Information
The printer is powered by a 7.4V Li-Ion battery cartridge.
•
Charging time in the printer is approximately 3.0 hours.
•
Take the battery out of printer if storing the printer for long periods of time.
•
The battery storage temperature is 40°F to 104°F (4°C to 40°C). Do not store a fully charged battery at temperatures greater than 104°F (40°C) for long periods of time – the battery may permanently lose charge capacity.
•
The recommended temperature for charging is between 68°F (20°C) to 77°F (25°C).
•
Be sure to use a fully charged battery before long or battery intensive printing sessions.
Certain operations (for example, printing receipts with a lot of bar codes and graphics) drain the battery more quickly than others.
•
Dispose according to your local regulations. Do not throw in trash.
Do not disassemble, short circuit, heat above 80°C, or incinerate.
The battery may explode
4.5 Recycling Batteries
The Rechargeable Battery Recycling Corporation (RBRC) is a non-profit organization created to promote recycling of rechargeable batteries. For more information about how to recycle batteries in your area, visit http://www.rbrc.org
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4.6 Trouble Shooting
Problem
Does not feed paper or has a paper jam
Does not print
Action
• Remove any jammed supply
Reload paper supply
Light printing
Voids in printing
Check or replace the printer’s battery
Make sure the paper supply is loaded correctly, not backwards.
Verify communication between the host device and the printer by disconnecting the communication cable and performing a printer self test.
• Check or recharge the battery
Adjust the print contrast through print application.
Clean the print head following the cleaning instruction listed in the
Section 4.1
.
Red (Error) LED on • Check that paper roll is not out and paper door is closed.
• Error reading MCR.
After extended printing, print head may be hot; printer will pause before resuming printing.
If the problem is not identified following the trouble shooting guide, contact Extech Technical
Support. Support numbers and Email addresses are listed at Section 6 of this manual.
Other than routine cleaning and other maintenance described in Section 4 , the printer is not intended to be serviced by the user. It must be returned to an Authorized Service Center. Under no circumstances should the user attempt to take the printer apart
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4.7 Printer Supplies
Part Number
78928U1-3
78928U1R-3
78928U1-2
78928U1R-2
157261
756984
756998-2
757064
757064-CASE
757092
757092-CASE
757150
757160
757351
767400-1
767400-2
767400-4
7A1000014
5892USB
Available from Extech Email: [email protected]
Download http://www.fieldsoftware.com/PrinterCE.htm
Download http://www.stevenscreek.com/pilot/download.html
Download http://www.bachmannsoftware.com/downloads.html
Description
Apex 4 with USB, Class 2 Bluetooth®
Apex 4 with USB, MCR, Class 2 Bluetooth®
Apex 4 with USB, 802.11b/g
Apex 4 with USB, MCR, 802.11b/g
Multi-Plug Battery Charger Adapter (US, UK, Euro &
Australian Plug)
IP54 Certified Environmental Case – No MCR
Belt Loop System
Spare Paper (5 Rolls), P390, 100' per roll
Spare Paper (Case of 50 Rolls), P390, 100' per roll
Continuous Thermal w/ Repositionable Adhesive, 70” Roll
Continuous Thermal w/ Repositionable Adhesive, 70”
Roll, Case of 10 Rolls
Thermal Print Head Cleaning Pen
Magnetic Card Reader Cleaning Cards (5 per order)
Shoulder Strap System
Battery Charger (2 Bay) Li-Ion, 120V
Battery Charger (2 Bay) Li-Ion, 220V
Battery Charger (2 Bay) Li-Ion, 240V
Li-Ion Battery Cartridge: 7.4VDC – 2200 mAh
USB Cable 2.0
Windows 95/98/NT/2000/ Drivers
Windows CE print Utility
Palm Pilot print Utility
PrintBoy for Palm O/S
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5. Specifications
5.1 Printer Specifications (subject to change without notice)
Dimensions 7.4”L x 6.5”W x 2. 5”H (191L x166W x 63H mm)
Weight
Shipping weight
Power
Operating Temp. Limits
Storage Temp. Limits
Operating Humidity Limits
Storage Humidity Limits
Print Width
Printing Method
Print Speed
Fonts:
(Bitmap)
Supported Bar Codes
22 ounces (648g)
3.3 lbs. (1.5kg)
Lithium-Ion battery (7.4V;2250 mAh)
14 to 122°F (-10 to 50°C)
-4 to 140°F (-20C to 60°C)
20% to 85% non-condensing
5% to 95% non-condensing
4.1” (104mm) , 203 dpi (8 dots per mm)
Thermal Direct
Up to 3.0 inches/sec. @ 7.2v to ph.
3 Resident Font Tables, 6 Downloadable Font Tables,
Bold Font and Proportional Font
Codabar, Code 39, UCC/EAN – 128, UPC/EAN/JAN,
Interleaved 2 of 5, Code 128, PDF 417
Memory Flash: 4MB
SRAM: 2MB
Charging Time Approximately 180 minutes
Communications USB, Bluetooth, 802.11b
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5.2 Supply Specifications
Supplies
Supply Thickness
Supply Width
Supply Length
Supply Sensing
Paper Roll Diameter
Approved Vendors
Thermal direct receipt paper/ tag stock
2.2 to 6 mils (receipt paper/ tag stock)
4.375 inches (111 mm)
1 Roll of receipt paper is ~100 ft. (30km.)
Black mark (on face of supply)
Outside: 2.0 inches (51 mm), Inside: 0.40 inches (10 mm)
Kansaki: P300, P310, P350, P354, P390, P394, P530UV,
TO281CA, OP200, TO381N
Jujo: TF-50KS-E2C
Honshu: FH65BV-3
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5.3 Regulatory Notes
5.3.1 FCC Part 15 Class B
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and the receiver.
•
Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
For Bluetooth equipped printers, please note:
•
The printer contains an OEM Serial Port Adapter from connectBlue with FCC ID:
PVH070101. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference,
(2) This device must accept any interference received, including interference that may cause undesired operation.”
5.3.2 Warranty
This printer is warranted by Extech Data Systems to be free of defects in parts and workmanship for a period of one year from date of shipment. This warranty does not apply to defects resulting from action of the user such as misuse, improper wiring, operation outside of specification, improper maintenance or repair, or unauthorized modification. Extech specifically disclaims any implied warranties of merchantability or fitness for a specific purpose and will not be liable for any direct, indirect, special, incidental or consequential damages. Extech’s total liability is limited to the repair or replacement of the product. The warranty set forth above is inclusive and no other warranty, whether written or oral is expressed or implied.
5.3.3 Warranty and/or Repair Service:
A Return Authorization number must be issued before a unit is returned to Extech for repair.
Once a unit has been properly returned to Extech (Note: The customer is responsible for ensuring proper packing to prevent damage in transit as well as the shipping costs back to Extech), it will be repaired (estimates are provided first if the repair cost is estimated above $100.00) and returned via UPS ground. The customer may elect a faster mode of transport at their cost.
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6. Customer Support
6.1 Online Technical Assistance
Frequently Asked
Questions page
Troubleshooting
Guide.
http://www.extech.com/printers/faq.asp
http://www.extech.com/printer/techSupport/troubleShootGuide.html
6.2 Technical Support Request
If you need technical assistance regarding software, hardware or operation of Extech printers, please contact us at:
Tech Support Form http://www.extech.com/printer/techSupport/support.html
Telephone
+1-(781)-890-7440
+1-(781)-890-7864
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Portable Printer Division
http://www.extech.com/Printer
Copyright © 2009 Extech Instruments Corporation. All rights reserved including the right of reproduction in whole or in part in any form.
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