Lexmark MarkVision Professional device management utility User's Guide

. Use the Device Policy tasks to uniformly configure many devices at

. Use the Filters task to create criteria filters that can be saved and applied to folders.

•

Using device policies

once.

•

. Use the Scheduling task to schedule certain tasks.

•

Collecting information about print jobs

. Use the Job Statistics task to gather and store information about each print job sent to a specific printer.

•

Gathering information about printers

. Use the Printer Inventory task to gather and store

information about the devices in your organization.

•

Managing plug-ins

. Use the Software Update task to install and remove plug-ins for

additional device support.

Getting started

The All Tasks list

There are many more device management tasks available in MarkVision Professional than those

listed above. For a complete listing, see the

All Tasks list.

Basics

Home screen

After you

log in to MarkVision Professional

, the Home screen appears, which lists things you can

do with MarkVision Professional. These lists contain some of the most commonly used functions available in MarkVision Professional. You can customize these lists by selecting Customize next to the list's category name.

The MarkVision Professional toolbar is directly below the menus. The icons in this toolbar represent frequent tasks. To add or remove tasks from the toolbar, select MarkVision Personal Settings from the menus. With the Personal Settings task, you can also configure the level of message detail and other miscellaneous options.

Note: Frequent tasks are also available when you right-click a device in a context menu.

Layout

The left pane of the MarkVision Professional window is typically used to select one or more devices.

You can find the devices you want by using the Quick Find feature or Folders. (See

Creating folders

for help setting up and populating folders.) Devices that appear with a strikethrough are not supported for the selected task. Devices that are displayed in

red

text are password protected.

Task information for the selected device(s) appears in the right pane.

Multi-select capability

When you are presented with a list of items, such as printers, you can multi-select them using the

Control or Shift key. This lets you edit an attribute for all the selected devices at one time. For example, if the contact name for a group of printers has changed, you can multi-select those particular printers and change the contact name for those printers only, without having to change each one individually.

Enhanced accessibility

MarkVision Professional offers alternative keyboard navigation in accordance with industry standards. MarkVision’s user interface and subsequent task oriented dialog boxes can be navigated exclusively with a keyboard. The navigational features include using the Alt key to activate mnemonic

(underlined character) options in the Task bar menus, accelerator key combinations that invoke menu items without navigating the menus, and the ability to “jump” through the different elements of a

Basics

dialog screen using either the F6 function key, which navigates between sections of the dialog, or the

Tab key which navigates specific components in a section.

Enhanced security features

MVP 10.2 includes several enhancements to MarkVision’s existing security features, as well as enforced levels of user authentication making MVP 10.2 more secure than ever before.

Here are some of MVP’s enhanced security features:

Adapter password conformance

Adapter password conformance enforces the use of print server passwords over the network. By using the Device Password task, an administrator can set a print server’s password to restrict user access to the device. Users are then prompted to enter the print server password to gain access to the device. Administrators can also enter exisitng print server passwords into a master list with the

Manage Global Passwords List task, maintaining easy access for users with the appropriate permissions.

User authentication with LDAP including secure SSL login

Administrators can now assimilate corporate login IDs and passwords for use with MarkVision

Professional. MVP can now connect to LDAP servers that utilize the Microsoft Active Directory service. This provides MVP with the capability to authenticate a user’s login with either a simple bind using SSL, or a secure bind using Kerberos. Authenticating user IDs through an LDAP server eliminates the need to use a unique user ID and password when accessing MarkVision Professional, reducing the amount of upkeep on user accounts by MVP administrators.

Password expiration

User account passwords can now be set to expire after a preset interval of time, promoting regular password turnover. If user authentication with LDAP has been enabled, password expiration is not needed and will not be available until user authentication with LDAP is disabled.

Active session expiration

MVP now provides administrators with the ability to set a maximum period of time that a client session will remain idle before re-prompting the user to enter their password.

MarkVision tasks

There are a variety of tasks you can perform using MarkVision Professional, and a variety of ways to access them:

•

The All Tasks list on the MarkVision Professional Home screen

•

The menus (for example: MarkVision

Personal Settings)

•

The MarkVision Professional toolbar (also available by right-clicking a device)

Basics

•

The MarkVision Professional (MVP) Home screen

Note: Because of its customizable user environment, your version of MarkVision may contain a different set of tasks than those listed below.

All Tasks list

The following table briefly describes the tasks available from the All Tasks list.

Task

About

Function

View the version information of MarkVision.

Add Devices Search networks and add devices to MarkVision

Professional.

Administrative Settings Change settings regarding how MarkVision Professional obtains information from the server.

AppleTalk

Application Links

View or modify the AppleTalk network settings.

Configure external applications to launch from MarkVision.

Change Password

Contact Name and

Location

Change the current user’s password.

View or modify the contact name or location for a specified device.

Create Windows Print

Objects

Create a Windows print object (queue) on a remote host computer.

Custom Media - Custom

Paper Name

View or modify custom paper names.

Custom Media - Custom

Paper Type

View or modify custom paper type settings.

View or modify custom paper loading settings.

Custom Media - Paper

Texture

View or modify custom paper texture settings.

View or modify custom paper bin settings.

Custom Media - Paper

Type Bin

Custom Media - Paper

Weight

Custom Tables - Create/

Manage

Custom Views - Create/

Manage

Device Discovery

Profiles

View or modify custom paper weight settings.

Configure and export tables of device information.

Create custom views with multiple pieces of information.

Create discovery profiles to search attached networks and add discovered devices to MarkVision Professional.

Basics

Task

Device Discovery

Results

Device Password

Function

Display device discovery results based on specific discovery profiles.

Device Policy - Check

Device Conformance

Change a selected device’s password or create a new password for a device.

Determine if selected devices are conforming to device policies.

Device Policies - Apply Apply created policies to selected devices to enforce settings.

Device Policies - Create/

Manage

Manage list of device policies to quickly set or change device settings (such as print quality), or enforce those settings.

Open the Lexmark driver and utilities Web page.

Drivers and Utilities (On the Web)

E-mail Destinations

Emulators

Create and manage e-mail destinations for selected devices.

View emulator (printer language interpreters) settings for selected printers.

Enter Device Password Enter a password to gain access to a password protected device for the duration of the current client session.

Fax (Printer)

Fax Destinations

View or modify a printer's fax settings.

Create and manage fax destinations for selected devices.

Fax Settings

Feature Overview

(Printers)

Feature Overview (Print

Servers)

Filters

View or modify the fax settings for a specified device.

View printer data, such as identification information, capabilities, code levels, and page count information.

View print server data, such as identification information, protocol, and fax settings.

View or edit the list of saved filters, which can be used to limit the number of devices displayed.

Finishing

Firmware Download

(Print Server)

View or modify a printer's finishing settings, such as copies, collate, and resolution.

Firmware (On the Web) Open a Web page to obtain print server upgrades for supported print servers.

Upgrade your print server firmware.

Folder Configuration

Font Cartridges

FTP Destinations

- Organize devices using folders.

- Filter folder contents based on printer attributes.

View information about any installed font cartridges.

Create and manage FTP destinations for selected devices.

Basics

Task

General Settings

(Printer)

Home

Home Page (On the

Web)

Hosts Table

Function

View or modify printer settings, such as job timeout, emulation, and power saver.

General Settings (Print

Server)

View or modify print server settings, such as job timeout, contact name, contact locations, and network speed.

Generic File Download Download miscellaneous files such as postscript files, universal configuration files (UCF), or font files to one or multiple devices on your network.

Return to the Home screen.

Open the Lexmark home page on the Web.

HTTP Settings

Inputs

Job Statistics: Trend

Analysis

Job Timeout (Print

Server)

LexLink

A configuration of host computer names. A part of Print

Permissions Technology.

View or modify a device's HTTP settings.

View settings for paper trays and other printer inputs.

Gather and store information about your print jobs.

View or modify a device's job timeouts.

Manage Global

Password List

MarkVision Setup

Map

MarkVision Messenger

Launch

MFP - Backup

Configuration

Information

View or modify the LexLink network settings.

View and edit a list of passwords for devices managed by

MarkVision Professional.

Access the MarkVision Setup Wizard.

Place device icons on a graphical representation of your organization to illustrate the distribution of your printers.

Open the MarkVision Messenger application.

Create a backup copy of all configuration settings on MFP device(s). The backup copy will be used to restore the settings during disk recovery or code update operations.

View or modify Copy Settings for an MFP device.

MFP - Default Copy

Settings

MFP - Default Scan to

E-mail Settings

View or modify Scan to E-mail Settings for an MFP device.

MFP - Default Scan to

Network Settings

View or modify Scan to Network Settings for an MFP device.

MFP - Features View feature information for multifunction devices.

MFP - General Settings View or modify General Settings for an MFP device.

MFP - LDAP Settings View or modify LDAP Settings for an MFP device.

Basics

Task Function

MFP - Manage Function

Access

View or modify Function Access for an MFP device.

MFP - OptraImage Job

Statistics Settings

MFP - Specify External

Destination File

MFP Status

Names of Devices

View or modify OptraImage™ job statistics settings for an

MFP device.

View or modify OptraImage external destination settings for an MFP device.

View the current status conditions of multifunction devices.

View or modify a device's name.

NetWare

Network Time Protocol Synchronize a print server's internal clock with the

MarkVision Server.

Operator Panel

Operator Panel LCD

View or modify the NetWare network settings.

Display a functional operator panel for a specified printer.

Display the LCD display from the operator panel for a specified printer.

Remotely lock and unlock a printer operator panel.

Operator Panel Lock/

Unlock

Outputs

Output Bin Names

Page Counts

Paper Settings

PCL

Personal Settings

Picture of Printer

Ports

PostScript

PPDS

Printer Inventory

Printer Statistics

Summarizes device output options. Associated with the

Feature Overview tasks.

View or modify a printer's custom bin names.

View a printer's current page count information.

View or modify a printer's paper settings.

View or modify a printer's PCL™ settings.

Personalize MarkVision to fit the way you work.

Display a picture of a selected printer.

View or modify a device's ports.

View or modify a printer's PostScript™ settings.

View or modify a printer's PPDS settings.

Gather and store information about your printers.

Profile Destinations

Display statistical data for selected printers in a table format.

Create and manage profile destinations for selected devices.

Property Tag View or modify a property tag (user identification) for a printer.

Open the Lexmark publications Web page.

Publications (On the

Web)

Refresh Devices Refresh cached information for selected printer and/or print server devices.

Basics

Task

Registration (On the

Web)

Remove Devices

(Advanced)

Remove Windows Print

Objects

Function

Open the Lexmark printer registration Web page.

Lets administrators remove all or specified devices from the system.

Removes Windows print objects (queues) from remote host computers.

Reset Reset a specified printer or print server.

Resource Management Download fonts and overlays to printers.

Scheduling

Service Location

Protocol

SNMP Traps

Software Update

(Manage Plug-Ins)

Status of Printer

Status Overview

Specify times to automatically initiate certain tasks.

Enable or disable the Service Location Protocol (SLP) function on a print server.

View or modify a device's SNMP Trap Destination.

Install and remove new MarkVision Professional plug-ins for additional device support.

View the current status conditions of selected printers.

Storage Devices

View the LCD panel, picture of printer, and status of printer for selected devices.

View information about a printer's storage devices, such as hard disks and flash memory.

Supplies (On the Web) Open a Web page where printer supplies can be ordered.

TCP/IP View or modify the TCP/IP network settings.

Technical Support (On the Web)

Open a Web page where technical support for Lexmark products can be obtained.

Toner/Ink Levels

User's Guide

Monitor toner or ink levels for a specified printer.

Opens the MarkVision Professional User's Guide.

User Accounts and User

Groups

Create or edit individual accounts or account groups to restrict access to certain tasks.

User’s Table Configure user printing privileges on devices that support

Print Permissions Technology.

Web Page (Print Server) Open a Web page displaying settings for a selected device.

Basics

Configuring MarkVision Professional

Adding and removing devices

MarkVision Professional lets you search your network for devices, such as printers and print servers.

You can then schedule and configure discoveries to suit your needs. Once devices are "discovered," their locations are stored on the MarkVision Server, and, by default, populate the All Devices folder.

To discover devices, you must first create a profile (or profiles) for the devices you want to discover. If you have upgraded from a previous version of MarkVision, any devices that have previously been discovered and stored on the server are available in version 10.2 as a profile labeled Full Discovery.

Device profiles define the range of devices that you want to discover, letting you select devices specific to your current needs. You can create multiple device profiles, each with a different set of devices. Each profile can then be saved and reused for future discoveries.

Creating discovery profiles

On the MarkVision Home screen, go to MarkVision

Device Discovery and select

Manage Discovery Profiles, or select Device Discovery Profiles from the All Tasks menu.

Click New.

Enter a name for the profile that you want to create. For example, enter My Network.

Enter any comments about the profile.

Click Add to add devices to the Include list. The Add Address dialog box appears.

Select the type of address, and enter the range from which the devices will be included.

Specify one or more of the following:

• TCP/IP address, subnet, or hostname

IP addresses should be in the dot notation form of X.X.X.X, for example, 192.168.12.34.

To perform a network discovery (search a subnet), use a zero(0) or asterisk (*) as a wildcard. For example, 192.168.0.0 would search the entire Class B network, finding all devices whose address begins with 192.168.

•

You can also search for a device using its hostname.

•

After you enter the address information, you can enter SNMP community names to change the read or write access privileges. To Change privileges from the default

Configuring MarkVision Professional

value (public), enter the new community names in the appropriate field. The community names are case-sensitive.

Note: This changes the MarkVision community name, not the print server community name. To change the print server name, refer to your print server documentation.

• TCP/IP address range

Enter the TCP/IP address range, beginning with the From: box and ending with the To: box.

With this option you can also enter SNMP community names to change the read or write access privileges. To Change privileges from the default value (public), enter the new community names in the appropriate field. The community names are case-sensitive.

Note: This changes the MarkVision community name, not the print server community name. To change the print server name, refer to your print server documentation.

• IPX network

This is the network number on which your print server resides. It is an eight-digit hexadecimal number; for example, 000C2194. If the print server resides on the same network as your MarkVision Server, enter 00000000 (zeros) for the network number. If you do not know the network number of your print server, you can find it on the print server setup page, under the NetWare settings.

Click OK to return the Manage Discovery Profiles screen. The entered devices are now listed under the Include tab.

Click Apply.

Note: If you want to discover a device or group of devices without creating a profile, see

Adding devices

Discovering devices

Go to MarkVision

Device Discovery

Manage Discovery Profiles.

Select the profile from the Discovery Profiles window that encompasses the devices that you want to discover.

Click Start.

MVP communicates with the devices included in the selected profile. To stop a discovery at any time, click Stop Discovery.

Note: Performing a discovery with the Full Discovery profile, or any profile that includes all of the devices on your network, requires a large amount of CPU usage. Running a full discovery can render the MarkVision Server virtually unusable while the discovery is executing.

Adding and removing devices

Including and excluding devices

The Include and Exclude tabs on the Manage Discovery Profiles screen display lists of devices that are to be included or excluded from the profile’s current device list respectively. When creating a profile, if there are certain devices that were listed in the device range that you entered that you do not want to include in the profile, select the Exclude tab and add that device to the exclude list. You can then use the Remove and Remove All buttons to remove devices from the include/exclude lists.

Examples:

•

If you are the network administrator and know the addresses of routers and computers on your network and do not want to have extraneous traffic created by the discovery, add the addresses of your routers and computers to the exclude list.

•

If you want to manage all printers on the 70 subnet except for the secretary's printer, add the

70 subnet in your include list, and then add your secretary's printer address in your exclude list.

Advanced features

To configure advanced device discovery features, click the Advanced tab from the Device Discovery main window. The following are features that may be customized for an advanced device discovery profile:

•

Query each address: MarkVision Professional sends an individual query to each address specified in the device discovery.

•

SLP Multicast: MarkVision Professional sends a single SLP request over the network. An

SLP Multicast only generates a brief spike in network traffic, and discovers only Lexmark devices.

•

Also search for other vendors' devices: MarkVision Professional discovers non-Lexmark devices on the network.

•

Maximum number of seconds to wait for a device to respond: This specifies the maximum amount of time to wait for a device response during device discovery. Adjust this value if devices are not responding or network traffic is heavy.

•

Maximum number of seconds to wait for responses to an SLP Multicast: This specifies the maximum amount of time to wait for a print server response during an SLP Multicast.

Adjust this value if print servers are not responding or network traffic is heavy. Only supported print servers are discovered during an SLP Multicast.

•

Number of retries to perform when a device does not respond: This specifies the number of attempted retries before an address is ignored. Setting this value beyond 1 does not normally provide greater accuracy. Setting this value to zero (0) disables retries, which may substantially increase speed with little impact on accuracy.

Note: Each Discovery Profile can have its own advanced settings.

Adding and removing devices

Import / Export buttons

You can use the Import and Export buttons to import or export profiles for discovery. They are saved in XML format.

Load / Save buttons

The Save button saves the information in the Devices to Include on the Server and Devices to

Exclude from the Server fields as a text file, which can later be retrieved using the Load button.

Scheduling

To schedule discoveries, select the Schedule task from the All Tasks menu.

You can schedule device discoveries to occur on a daily, weekly, or monthly basis. This ensures that the list of devices MarkVision Professional manages is always current. If your device discoveries are network-intensive, you can schedule them to occur at off hours, when network traffic is at a minimum.

Select the profile that you want to use for the discovery. Then, choose the initial day from the Start

time: box, and select the time at which the discovery is to occur. You can then decide to have the discovery occur once, daily, weekly, or monthly. When all of your selections are made, click OK. For more information on scheduling, see

Naming devices

After you have found all of the devices that you want to manage with MarkVision Professional, you can establish the name that MarkVision will use to identify the device.

MarkVision uses a specific algorithm to determine a device’s name. First, it looks to see if a name has been assigned to it from the Names of Devices task. Then MarkVision looks for the following in order: TCP/IP address, hostname, IPX address, Serial Number, and then Property Tag. The order of this list can be changed using the Administrative Settings task.

From the All Tasks menu on the MarkVision Home screen, select Custom Names. With this task, you can select the devices that you want, and enter any name you want for the device. For example,

My Printer.

Note: You must have administrative access to name devices or to use the Administrative

Settings task.

Adding devices

In some situations you may want to discover some devices without creating a profile. In these situations you can use the Add Devices task to discover individual or small groups of devices.

Adding and removing devices

To use the Add Devices task:

Select Add Devices from the All Tasks menu, or select MarkVision

Device Discovery

Add Devices on the MVP Home screen.

Select a specific device or devices from the list of existing devices on the screen, or click Add to enter a new device address, and then click OK.

Click Start to begin the discovery.

You can also select the Exclude tab to select devices from an existing profile that you do not want to include in the discovery.

Select the Advanced tab to reset additional discovery settings.

Note: You can save any new groups of devices that you establish with the Add Devices task as a new discovery profile by clicking Save as Profile.

Device discovery results

After you have performed a device discovery, you can view the discovery’s results. You can access device discovery results under MarkVision

Device Discovery

Device Discovery Results.

The discovery results contain a header, a range of discoveries, and a summary displaying the

“devices not found.” The Device discovery dialog box also gives you the opportunity to export the device discovery results. To export the results, click Export. Browse to the location that you want to save the results and click Save.

Removing devices from the server

If there are any devices that you no longer want to associate with your network, and that you do not want to include in any subsequent discoveries, you can remove them from the server’s list of managed devices with the Remove Devices task. The Remove Devices task is available by clicking the Remove Devices icon, located between the navigation buttons and the frequent task icons on the MVP toolbar, in the MarkVision menu under Device Discovery

Remove Devices

(Advanced), or by selecting Remove Devices (Advanced) under the All Tasks menu.

To remove devices from the MarkVision Server, browse the existing device folders or use the Quick

Find feature to locate the devices that you want to remove. When you have selected all of the appropriate devices, click the Remove icon on the MarkVision taskbar. The selected devices are removed from the MarkVision Server.

Creating folders

Folders are a way of grouping devices by particular conditions, such as low toner, or by particular options, such as duplexing. By grouping devices in this manner, it is much easier to find the devices you want.

Creating folders

MarkVision Professional is shipped with a pre-existing root folder, All Devices, which cannot be deleted. All additional folders you create are listed below this root folder. However, you do not have to create additional folders to use MarkVision.

To create folders:

Select Folder Configuration from the All Tasks menu, or click MarkVision

Folders.

Select the parent folder.

Click New from the Folder window.

Enter a name for the new folder.

Add devices to the folder. There are two methods to populate a folder with devices (printers or print servers):

•

Manual selection

•

Filter

To add devices manually, select the Manual Selection tab, and then select the devices you want.

To add devices through the use of filters, select the Filter tab, and configure your filter.

Click Apply.

Note: You can also create folders by right-clicking a parent folder, and then clicking New.

Manual selection is very useful when dealing with a small number of devices, or if there is a specific device that you want to include in the folder. Filters are the most efficient method for managing a large number of devices. A filter limits the number of devices visible in a folder to only those exhibiting the characteristics you specify, letting you select a limited number of devices from the multitude that are connected to your network. Select multiple filter characteristics for an increasingly narrow printer selection. For example:

Jane is in charge of keeping the printers in her company up and running. She would like to know which ones presently need human intervention or will need attention very soon. To accomplish this, she creates a folder that populates by using filters. In the Device Type list box, she selects Printers. She clicks Advanced, then selects Status: Message, Equal To,

Paper Jam. She clicks New to create another filter criterion, and then selects Status:

Message, Equal To, Toner Low. Once Jane applies the filter, the folder will only display printers with paper jams or low toner.

Note: When organizing a large number of printers based on frequently changing criteria

(such as paper jams), we recommend that you use filters rather than folders to observe the effected devices. The effort needed by the MarkVision Server to continuously update and repopulate folders can dramatically slow your system. As a result, populating folders based on static criteria saves network resources on larger printer networks.

Creating folders

You can also use the Load and Save buttons to import or export a filter set. The Save button saves the filter criteria you have selected as a file which can later be retrieved using the Load button. For more information on creating filters, see

account to have full administrative rights, you can either specify the appropriate

Using filters

The Filters screen lets you create a filter set, which limits the number of devices visible in a list or folder to only those exhibiting the characteristics you specify. Filters can have multiple criteria, allowing for specific device selection. When you create a folder, you have the option to create a filter for that particular folder, or load a previously saved filter and apply it to the folder. A folder with no filter contains all the devices of its parent folder. There are two types of filters:

•

Basic: Choose one or more common device characteristics as filter criteria.

•

Advanced: Create multiple filter criteria, some of which require characteristics to be typed into the Value list box. For example, if you have a brand XYZ printer model (that is not in the list of available printer models) with Job Timeout set at 90 seconds, you could specify both:

Parameter Operation Value

Model: Equal To XYZ

Parameter Operation Value

Job Timeout: Equal To 90

In the above example, both the "90" and "XYZ" would be manually typed into the Value list box.

You can also filter devices by conformance (or lack of conformance) with specific device policies. To create a Device Policy Conformance filter, select the parameter Policy Conformance and select either Is in conformance with or Is not in conformance with for the operation. The value will be one of the device policies on the MarkVision Server (unless no policies have been created yet). For example:

Parameter

Policy

Conformance

Operation Value

Is in conformance with Jane’s Printer Policy

Note: Only printers that have all values specified in Jane’s Printer Policy are visible if this filter is used.

Click New to add additional filter criteria; click the red

to remove filter criteria.

Using filters

When multiple conditions are selected

•

Clicking the All conditions must be met radio button means that every device must meet every criterion displayed by the filter.

•

Clicking the At least one condition must be met radio button means that devices must meet only one condition displayed by the filter.

Device Type

•

You can choose to have your filter include printers, print servers, or both. Specify this in the

Device Type list box.

Example 1: Basic filter

John is in charge of keeping the printers in his company up and running. He would like to know which ones presently need human intervention or will need attention very soon. To accomplish this, he creates a Basic filter.

Since John is only interested in printers, he selects Printer from the Device Type list box.

From the Select Filter Type list, he selects Status.

He then selects All Errors and All Warnings.

He then clicks Apply, and the filter is created.

To save the filter, he clicks Save Filter As.

Once John applies the filter to a folder, that folder only contains printers displaying an error or warning state. He can then select another MarkVision task such as Status of Printer to view the new folder he created, letting him see which printers are currently exhibiting errors or warnings.

Example 2: Advanced filter

Mary would like to create and save a filter that only displays monochrome printers with firmware code level 1.10.17. To accomplish this, she creates an Advanced filter.

Since Mary is only interested in printers, she selects Printer from the Device Type list box.

She then selects the following:

Parameter Operation Value

Color Equal To Monochrome

Using filters

She clicks New to create another filter criterion, and then selects the following from the

Parameter and Operation list boxes. She must manually type in the firmware code (1.10.17).

Parameter

Printer Firmware

Code

Operation Value

Equal To 1.10.17

Since Mary's printers need to meet both conditions, she clicks the All conditions must be

met radio button.

To save the filter, Mary clicks Save Filter As.

Once Mary applies the filter to a folder, that folder only contains monochrome printers with a firmware code equal to 1.10.17.

Creating user accounts and user groups

The User Accounts and Groups task lets you create and manage user accounts and account groups that define the user’s access to the devices that MarkVision manages.

Accounts are designed as a security measure. By having accounts, you limit user access to specific tasks. Similarly, you can place several accounts into account groups. This lets you distribute a range of privileges across a number of accounts.

To access the User Accounts and Groups task, go to MarkVision

User Accounts and Groups or select User Accounts and Groups from the All Tasks menu on the MarkVision Home screen. When adding accounts or account groups, a wizard dialog box appears to guide you through the process.

The MarkVision Setup Wizard helps you create some initial accounts. You do not have to add accounts to use MarkVision, but we recommend that you at least create an administrator account to ensure the security of your devices.

Only administrators or designated users can add or delete accounts. As people join or leave your staff, you may need to create or update MarkVision user accounts. If you do not want a specific

privileges

when the

account is created or

assign the account to a group

that contains rights to only the tasks you allow.

Create an administrator account

It is only possible to create an Administrator account if no other accounts have previously been created. To complete the creation of an administrator account you must also create at least one other user account. For information on creating additional user accounts see

Create a new user account

In the Accounts section of the users table, click Add.

Enter the administrator account name and password.

Confirm the password that you entered. The indicator light to the right of the field turns green and enables the OK button when the password confirmation is entered correctly.

Creating user accounts and user groups

Click OK.

Create a new user account

An administrator account must be created before a new user account can be completed.

In the Accounts section of the users table, click Add.

Enter the account name and password.

Note: If you are utilizing user authentication with LDAP, with the exception of an administrator account, the account name should correspond to an existing account listing on your LDAP server. Similarly, an account password is not needed as user passwords will instead be verified with you company’s LDAP server. An MVP administrator account however, will always need an authentic user ID and password specific to MVP.

Confirm the password that you entered. The indicator light to the right of the field turns green and enables the Next button when the password confirmation is entered correctly.

Click Next.

Select the privileges that will be available to the account from the Available Privileges window.

Click the (>) buttons to add or remove the selected privileges to and from the user account.

Click Next.

Select all the device folders that the user account will have access to.

Click Finish.

Create an account group

By putting user accounts into groups, you can ensure that your user accounts are configured uniformly. If, for example, you wanted a group of users to only have access to certain tasks on certain devices, you could create an account group to:

•

Specify the user accounts to be included in the group

•

Specify the tasks to be available to the group

•

Specify the devices to be available to the group

Creating user accounts and user groups

For example:

Group

Help desk

Access rights Devices

Reset printers and print servers; Change printer and print server settings

All devices

Executive secretaries

Monitor toner and paper supplies

Department B73 Change printer settings; View status; Discover printers

Respective department printers only

Department printers only

Note: If you assign task privileges for your users and then add the user accounts to a group, your users will have access to tasks granted by both the account and the group. For example, if a user account is not given access to the Device Discovery task, and that user account is a member of an account group that grants access to the Device Discovery task, that user account will have access to Device Discovery.

Create a user group

In the Groups section of the users table, click Add.

Enter the group name.

Select the user accounts that will be assigned to this group.

Click Next.

Select the privileges that will be available to the user group from the Available Privileges window.

Click the (>) buttons to add or remove the selected privileges to and from the user group.

Click Next.

Select all the device folders that the user group will have access to.

Click Finish.

Edit or remove an existing user account or group

• To edit a user account or group

Double-click the account or group that you want to edit, or select the desired account or group, and then click Edit in the corresponding section of the table.

Select the appropriate step in the wizard and adjust the account or group attributes accordingly.

Click Finish.

Creating user accounts and user groups

• To remove a user account or group

Select the account or group that you want to remove, and then click Remove.

If the Confirm Account and Group Deletion setting is enabled under Personal Settings task, enter your user account and password into the confirmation prompt. and then click

OK. If a password is not required, click OK.

Note: Removing groups may affect a user’s access rights. You cannot recover a group once it has been removed.

Assigning user privileges

MarkVision administrators can restrict the access of other MarkVision users so they can only perform certain tasks on certain devices. To control user privileges, create accounts and account groups

(

User Accounts and Groups task

). When you set up a group, determine what tasks the group can

perform, or assign them individually when creating an account. You can also determine which devices the users can view.

Administrator privileges

If you decide to create accounts in MarkVision, you are required to create an administrator account.

This administrator account is authorized to perform all MarkVision tasks on all devices.

Note: If no accounts (administrator or otherwise) are created, all MarkVision users have authorization to perform all tasks.

Designated user privileges

For non-administrator accounts, user privileges and accessible devices are either defined by the parameters specified when the user account was created, or the group assigned to the user.

User authentication

MarkVision Professional now utilizes three new security techniques to restrict unauthorized access to MVP: LDAP Server authentication, active session expiration, and account password expiration.

LDAP Server authentication

MVP Administrators can now use their company’s LDAP server to authenticate user IDs and

Passwords, eliminating the need for MarkVision Client users to maintain separate login IDs and passwords for use with MarkVision Professional.

If an administrator chooses to utilize LDAP authentication, when creating a new user account they will only enter the user’s existing network login ID and leave the password field blank. Then, when a user logs into MVP, they will enter the user ID and password that they use for their company’s local

Assigning user privileges

network. The MarkVision Server then accesses your company’s LDAP server’s directory service and authenticates the user’s login through either a simple bind protected by SSL, or a secure bind using

Kerberos.

Note: The only directory service that MarkVision Professional 10.2 currently supports is

Microsoft Active Directory.

When enabling LDAP server authentication, administrators have two modes of LDAP authentication to choose from: simple and secure. The use of each of these modes of authentication is determined by how you choose to setup your LDAP server. If you choose to use simple LDAP authentication, you will need to setup an MVP Server account on your LDAP server. Also, when using simple LDAP authentication if you want to utilize SSL, you need to select the SSL checkbox and select the appropriate SSL certificate from the store to complete the setup.

If you use Kerberos (secure) LDAP authentication, the need to set up an MVP Server account will be determined by your current Kerberos configuration. For information on determining if you need to set up an MVP Server account for Kerberos, see your Kerberos documentation.

To enable LDAP Server authentication

LDAP Server authentication is only accessible through the Master Administrator account. If you are upgrading from a previous version of MarkVision Professional, open the User Accounts and

Groups task under the MarkVision menu, or select User Accounts and Groups from the All Tasks list. Select the administrator account and click Edit.

If you are installing MarkVision Professional for the first time, you will have the option to set up LDAP

Server authentication while creating the Master Administrator account.

Note: LDAP authentication works for all user accounts with the exception of the Master

Administrator account. As a result, the Master Administrator account will still need to contain a password that is unique to MarkVision Professional. Make sure that the administrator password is defined before proceeding with LDAP Server authentication setup.

Once you have accessed the Master Administrator account wizard, click the Authenticate

with an LDAP Server checkbox.

Select the authentication mechanism you want to use from the drop-down list. The options are LDAP or Kerberos.

Enter your LDAP Server information.

If Kerberos is selected as the authentication mechanism:

Enter the KDC IP HostName and Domain Name of your LDAP Server in the Kerberos

Settings area.

If LDAP is selected as the authentication mechanism:

Enter your Server Address, Port Number, Base Dn, and User Attributes in the LDAP

Settings area.

User authentication

Enter Your MVP Server information. This step is needed only if your LDAP Server configuration requires authentication by the MVP Server,

If you selected Kerberos as the authentication mechanism:

In the MVP Server Account area, enter a User Name and Password that you have previously set on the LDAP Server.

If LDAP is selected as the authentication mechanism:

In the MVP Server LDAP Account area, enter a Distinguished Name and Password that you have previously set up on the LDAP Server.

If you selected Kerberos as the authentication mechanism, click Finish. If you selecte LDAP for a simple bind, go on to the next step.

If you selecte LDAP as the authentication mechanism, and want to utilize SSL, click the Use

SSL checkbox and enter the Certificate Store password. Then, click Next. If you do not want to use SSL, click Finish.

Select the appropriate certificate for use with the SSL protocol. Without the proper certificate, the SSL protocol will not work. Your LDAP server should have a facility for issuing a certificate request.

Click Import.

Click Finish.

Active session expiration

If active session expiration has been enabled, if an MVP Client session remains idle for a specified period of time a dialog appears prompting the user to re-enter their password to regain access to the application. Active session expiration helps to prevent unauthorized users from accessing a

MarkVision client that has been left unattended.

To use active session expiration

Go to MarkVision

Administrative Settings or select Administrative Settings from the

All Tasks list.

Under the Intervals section of the dialog, specify the active session expiration interval in minutes (10 to 60 minutes). To remove active session expiration, delete the current number in the box.

Click OK.

User authentication

Account password expiration

To reduce the likelihood of a password being compromised, administrators can choose to set a password expiration interval for user accounts. After a specified amount of time, a user account password will become invalid, forcing users to regularly change their MVP passwords.

Account password expiration applies to all users with the exception of the administrator, unless LDAP

Server authentication has been enabled. If LDAP Server authentication is used, account password expiration will not be enabled as password security will depend on your company’s existing password security and network protocols.

Note: To eliminate the need for the administrator to change each user account password for every expiration interval, all users should have access to the Change Password task.

To set the account password expiration interval

Go to MarkVision

Administrative Settings or select Administrative Settings from the

All Tasks list.

Under the Intervals section of the dialog, specify the account password expiration interval in days. To remove the password expiration interval, select Never.

Click OK.

To change your account password

Go to MarkVision

Change Password or select Change Password from the All Tasks list.

Enter your current password.

Enter your new password.

Confirm your new password. If the passwords match, the light next to the field will turn green.

If they do not match, the light will turn red.

Click OK.

User authentication

Managing devices

Finding the devices you want

There are numerous ways to find devices using MarkVision. You can search for one device using specific criteria, or multiple devices using a variety of methods.

Note: MarkVision only recognizes devices that have been discovered using the Device

Discovery task (see

Adding and removing devices

), or Quick Find by Address.

Once MarkVision recognizes a device using one of those methods, that device can later be found by its other attributes, such as its serial number or a property tag.

Here are some suggested methods for finding one or more printers in MarkVision:

•

If you know a specific setting for a printer, you can use this attribute to find it. For example, you can find a printer using its IP address, name, serial number, or a property tag. First, select a task to perform. Using the Quick Find tab, pick the attribute you want to use in your search from the Select a field to search list. Type the attribute information in the appropriate box, and then select Find.

You can substitute the asterisk (*) character as a wildcard for unknown information in your search. It acts as a placeholder for any number of characters. For example, you could enter

192.168.12.* as your search criteria.

•

If you monitor only 10 printers in MarkVision, the easiest way to find the one you want is to scan the tabs in the Feature Overview task for the feature you want. Select Feature

Overview (Printers) from the All Tasks list. Choose the Folders tab, and view the folder that contains the printers you want to choose from. You can then scan the various features columns. Click any column heading to sort the printers according to the criteria you want.

With only a few printers, you should easily find the printer you are looking for.

•

Let's say, however, that you have 800 printers distributed over a large network, and you need to find all the color printers with duplex units. First, scan your folders to see if you already have one for color or duplex printers. Otherwise:

Choose the Quick Find tab, and then select Other from the Select a field to search list.

Click Find Parameters....

Configure the filter to find only color printers with duplex units.

For more information on configuring filters, see

units. For help creating such a folder, see

Managing devices

Click OK, and then click Find. A list of any color duplex printers on your MarkVision

Server is displayed.

You can also create a folder that automatically populates itself with color printers that have duplex

Organizing devices

Creating custom views

With the Custom Views task, you can create multiple views that let you view only the printer attributes you would like to see.

To create a custom view

Select Custom Views - Create/Manage from the All Tasks menu.

Click New.

Give the custom view a name.

Choose the printer attributes you would like to add to this view by clicking the New

Component icon (next to the Name field).

As you select the attributes, blocks indicating the size of the data appear in the window below.

Arrange the blocks so that each one can be easily viewed.

Click Apply.

Once created, custom views are available from the All Tasks list. A custom view is listed by the name you gave it in the steps above. You can also select your custom view by clicking View

Custom

Views

<custom view name> from the menu bar.

To edit a custom view

Select Custom Views - Create/Manage from the All Tasks menu.

Select the custom view to change.

Change the custom view as appropriate.

Click Apply.

Creating custom tables

Custom Tables provide an easy interface with which to view device information. After it has been configured, a custom table can be exported as a comma-separated variable (.csv) file, which can be opened by spreadsheet or word processing software.

Creating custom views

Creating a custom table

Select Custom Tables - Create/Manage from the All Tasks menu.

Click New. (To edit an existing custom table, click the table's name.)

Give your table a descriptive name.

From the Available Columns box, select the items to be included in the table. You can use the

Ctrl or Shift keys to select multiple items.

Click the arrow to move the selected items into the Columns In Use box. You can then arrange the columns by using the up and down arrows. For example, if you wanted Duplex

Option to be the first column of the table, you would move it to the first position in the

Columns In Use box.

Choose how to sort the rows of your table. For example, if you choose Color from the Sort

Custom Table By list, and then click Ascending, your table lists color printers first.

If you want your Custom Table to be a Frequent Task, click the Frequent Task box in the upper right corner. Your custom table is then available from the MarkVision Professional toolbar or when you right-click a device.

Click Apply.

Your Custom Table is also available by selecting View

Custom Tables

<your custom table>.

Viewing a custom table

Select the devices you want to appear in the table.

Select your custom table from the All Tasks menu, or select View

Custom Tables

<your custom table>. Your custom table appears.

To print your custom table, click Print. To export your custom table, click Export.

To edit a custom table while viewing it:

•

Reorganize columns by dragging them.

•

Click a column heading to sort by that column.

•

Right-click the table to save your changes or reset to the default column and sort order.

Note: These changes do not change the table settings as defined in the Custom Tables task; they are unique to each user account. To change the default column and sort order, you must use the Custom Tables task.

Creating custom tables

Using device policies

A device policy contains saved printer or print server settings. When a policy is created, it can then be applied to one or more devices. The device's settings are then reconfigured to match the settings listed in the policy. Any setting that is not applicable to the device is not applied.

Creating a device policy is useful for the following reasons:

•

To enforce a standard configuration across a set of devices. For example, Power Saver should be set to Off for all printers, and Printer Timeout set to 20.

•

To use multiple configurations for a device. For example, one policy could set Toner Saver on and low resolution for draft printing, while another policy could set Toner Saver off and high resolution for final document printing.

The following tasks are associated with device policies:

•

Device Policies - Create/Manage. Create, edit, or remove a policy.

•

Device Policies - Apply. Apply a policy to one or more specified devices.

•

Device Policies - Check Conformance. Determine if selected devices are conforming to device policies.

•

Scheduling. Specify days and times to automatically apply a policy or perform a conformance check.

Create a device policy

Let's say you want to duplicate the printer settings you have configured for one printer to several new printers.

Select the Device Policies - Create/Manage task.

Click New and select the based on a specific device option.

Select the device whose settings you want to copy and then click OK.

Give the new policy a meaningful name, such as "Company Printer Settings."

Click Apply.

Apply the device policy

Select the Device Policies - Apply task.

Select the printers you want to update with the new policy from the device list. If the printers you want to update do not show up in the list, you can search for them. (See

Finding the devices you want

for help.)

Using device policies

Select the device policy you created ("Company Printer Settings") from the Device Policies list and click Apply Policy.

Check device policy conformance

The Device Policies - Check Conformance task displays a selected device’s current settings in comparison to its applied device policy.

To access the task:

Select Device Policies - Check Conformance from the All Tasks list.

Select the device you want to check for policy conformance.

Compare the present device settings with the policy settings.

Scheduling device policies

You can set up a schedule telling MarkVision when to apply specific policies on one or more devices.

This might be useful for resetting defaults for your devices each day or checking a device's conformance to a policy. For scheduling information, see

Note: Not all devices support the device policy task. Unsupported tasks appear with a line through the device name.

Scheduling tasks

The Scheduling feature lets you perform a task such as Printer Inventory or Job Accounting on a specific day at a specific time. Each task can have multiple schedules.

You can schedule the following tasks using MarkVision:

•

Job Statistics

•

Generic File Download

•

Printer Inventory

•

Device Policies: Apply Policies

•

Device Policies: Check Conformance

•

Firmware Download

•

Device Discovery

•

Remove Devices

•

Resource Management

Scheduling tasks

To schedule a task:

When you access the Scheduling task, the scheduling screen appears with a list and calendar showing all presently scheduled events.

Select Scheduling from the All Tasks menu or click Actions

Scheduling.

Click Add.

Select the event you want to schedule and type a description of the event. Click Next.

Select the date and time you want the event to take place. You can schedule an event to occur on a daily, weekly, or monthly basis. If your scheduled event is to occur on a weekly or monthly basis, select the days on which you want it to occur.

Click Next.

Select the type of database (if applicable) and the database’s location (URL) where you want to store the results of the scheduled event.

Enter your user name and password in the appropriate fields. Click Next.

Select discovered devices from the device folders window, or use the Quick Find feature to locate new devices and place them in the selected devices window using the (>) buttons.

Once you have selected all of the devices that you want to associate with the event you are scheduling, click Finish.

The scheduled event now appears in the calendar window of the Scheduling task.

Note: To schedule a device discovery, use the

Device Discovery task

Collecting information about print jobs

You can use MarkVision Professional to gather and store information about each print job sent to a specific printer (a task called Job Statistics: Trend Analysis). You can then view the collected information using a database tool or an application specifically designed to interpret and display the information.

Enabling Job Statistics tells MarkVision Professional to collect information about each print job sent to a specific printer. This includes information such as job size, job duration, output bins used, and so on.

You can use the information gathered by the Job Statistics task to answer questions such as:

•

Which printers are getting the most use?

•

Which departments are using the printer(s) the most?

•

How long does it take to print a job?

Collecting information about print jobs

•

What is the toner level in the printer(s)?

Note: The statistical information derived from the Job Statistics task provides you with a reasonable estimate of your printers’ operational status. It is not intended for generating billing statements based on printer performance.

Enable Job Statistics

Select Job Statistics: Trend Analysis from the All Tasks menu.

Select the database you want to use.

Enter the username, password, and connection path (URL) for the database you plan to use.

Note: The URL is the path to the database used to monitor this server. MarkVision currently supports the following databases: Access, Oracle, and SQL Server, as well as CSV format (Comma Separated Variables). The following table shows the path styles used for each type of database.

Select the type of job statistics to use and whether or not status alerts should be documented.

Select the characteristics that you want to use to locate the printer.

Add the printer(s) for which you want to enable job statistics to the Selected Printers box.

You can select printers from folders or perform a quick find to find the printers you need.

Select multiple printers by using the Ctrl or Shift key.

Click Apply.

Note: To enable Job Statistics, use

If you would like printer inventory to run at a specific time, select

Database

Oracle

Description

The default is the path to the MarkVision Server. If the database is installed on a different server, change the URL field appropriately, using the path style below:

<database driver>@<database server's IP address>:<database port>:<database instance (memory area)>

For example:

jdbc:oracle:thin:@117.124.46.113:1521:orcl

Collecting information about print jobs

Database

Access,

SQL Server

CSV

Description

<database driver>:<DSN>

For example:

jdbc:odbc:yourdsn

DSN is a Data Source Name, which must be created prior to using Job Statistics or Printer

Inventory. Use your ODBC configuration in Windows' Control Panel to create a DSN.

Note: Exporting this information through an ODBC interface is only supported in a

Windows environment.

CSV format provides you the option to export your printer data into a text file formatted to accommodate database fields. Enter the directory address where you want the text file to be created on your network or computer.

For example:

C:\temp\printerinventory\home

Gathering information about printers

You can use MarkVision Professional to gather and store information about the devices in your organization. You can then view the collected information (printer inventory) using a database tool or an application, such as MarkTrack, specifically designed to interpret and display the information.

Use the information gathered by the printer inventory process to answer questions such as:

•

How many printers do we have on our network?

•

What types of printers do we have?

•

What options are installed on our printers?

•

What is the lifetime page count of our printers?

•

What are the print job statistics for our printers?

Enable printer inventory

Select Printer Inventory from the All Tasks menu.

Select the database you want to use.

Enter the username, password, and connection path (URL) for the database you plan to use.

Add the printer(s) from which you would like to collect printer inventory to the Selected

Printers box. You can select printers from folders or perform a quick find to locate the printers you need. (Select multiple printers by using the Ctrl or Shift key.)

Click Apply.

You can also schedule the download of files by using the

from the All Tasks menu.

Gathering information about printers

The following table shows the path styles used for each type of database.

Database

Oracle

Access,

SQL Server

CSV

Description

The default is the path to the MarkVision Server. If the database is installed on a different server, change the URL field appropriately, using the path style below:

<database driver>@<database server's IP address>:<database port>:<database instance (memory area)>

For example:

jdbc:oracle:thin:@117.124.46.113:1521:orcl

<database driver>:<DSN>

For example:

jdbc:odbc:yourdsn

DSN is a Data Source Name, which must be created prior to using Job Statistics or Printer

Inventory. Use your ODBC configuration in Windows' Control Panel to create a DSN.

Note: Exporting this information through an ODBC interface is only supported in a

Windows environment.

For example:

C:\temp\printerinventory\home

Managing plug-ins

You can download and install new MarkVision plug-ins on your MarkVision Server for added device support. The plug-ins you install will, in most cases, also contain downloadable client components.

Relevant client information then downloads to your workstation when you log into the MarkVision

Server.

To access the Software Update (Manage Plug-Ins) task, select MarkVision

Software Update

(Manage Plug-Ins) on the MVP Home screen.

The Manage Plug-Ins screen lists all of the plug-ins that are currently installed. A list of all of the currently installed plug-ins is also available on the About MarkVision Professional screen, which you can access through the About task. If there are no plug-ins listed, you can download the current updates from the Lexmark Web site at this address:

www.markvisionprofessional.com

The manage plug-ins screen then provides two management options: Remove and Install New.

•

Remove

The Remove option lets you uninstall a selected plug-in. First select the plug-in(s) that you want to uninstall from the list. Click Remove. This removes the selected plug-in(s) from the server and the client. The uninstall script on both the server and the client then determines if a restart is needed.

•

Install New

When you click Install New, a dialog box appears that lets you select a plug-in from the directory to be installed on the server. Once a plug-in file has been selected, a confirmation

Managing plug-ins

screen appears, containing more specific information about the plug-in(s) that you have selected, and provides you with the option to proceed with installation. The successful installation of a plug-in is then announced to all clients connected to the server through the

MVP message window located at the bottom of the MVP Home screen.

After a plug-in has been installed on the server, the MVP client receives information on the plug-in versions that have been installed and details on which plug-ins contain downloadable client components. If new client components are available, the client determines if the server and itself are compatible and then automatically downloads the client component of any plug-ins that it does not already have.

Note: If the client and server are not compatible because the client contains a component that the server does not have, a warning message is issued and any incompatible client components are removed.

Adapter password conformance

MarkVision Professional 10.2 provides a greater emphasis on the password protection of indivudal network devices. Access to network devices that are password protected through MVP is now more tightly regulated, increasing MarkVision’s security and providing MVP with another level of device management options.

There are three new tasks at the center of adapter password conformance. The Enter Device

Password task provides password protected access to specific network devices, the Device

Password task lets you set or change device passwords on network devices, and the Manage Global

Password List task lets you manage a password list that provides access to numerous devices on a user by user basis.

Enter Device Password task

When a device in MVP is not supported by a specific task, it is displayed with a black line through the device icon and IP address. Similarly, network devices that are password protected are displayed in red. To gain access to these devices, a user must enter the device password. The Enter Device

Password task provides the opportunity to enter a device password to gain temporary access to a network device for the duration of the current client session.

Using the Enter Device Password task

Go to MarkVision

Enter Device Password or select Enter Device Password from the All

Tasks list.

Select the device that you want to access.

Enter the device password.

Click Apply.

Adapter password conformance

Device Password task

The Device Password task lets you set a new password on a network device or change an existing device password. Once a password has been set on a device, the device’s display in the Find Results window will turn red to indicate that it is password protected.

Using the Device Password task

Go to Settings

Security

Device Password or select Device Password from the All

Tasks list.

Select the device that you want to set a password for.

Edit the Old Password field accordingly:

If you want to change an existing device password, enter the device’s current password.

If you want to create a new device password, delete any text in the Old Password field and proceed to the next step.

Enter the new password in the New Password field.

Confirm the device password. If the passwords match, the light next to the field will turn green. If the passwords do not match, the light will turn red.

Click Apply.

To remove a password from a device

Go to Settings

Security

Device Password or select Device Password from the All

Tasks list.

Select the device that you want to remove the password from.

Enter the device’s current password.

Delete any text from the New Password and Confirm New Password fields so that both text fields are blank.

Click Apply.

Manage Global Password List task

The Manage Global Password List task opens a list of the device passwords for your network devices. When a user has access to the Manage Global Password List task, if a network device’s password is included in the list, the user is provided access to any device that password applies to on the network. Each entered password is displayed in the device password list uppercase. For security purposes, because this list displays important device passwords, it is recommended that access to this task be limited only to authorized personnel, and that the task not be left open and on display.

Adapter password conformance

To add a device password

Go to MarkVision

Manage Global Password List or select Manage Global Password

List from the All Tasks list.

Click Add.

Enter the new password.

Click OK.

To edit a device password

Go to MarkVision

Manage Global Password List or select Manage Global Password

List from the All Tasks list.

Select the password you want to edit.

Click Edit.

Enter a new password.

Confirm the changed password.

Click OK.

To delete a device password

Go to MarkVision

Manage Global Password List or select Manage Global Password

List from the All Tasks list.

Select the password you want to delete from the list.

Click Remove.

Click Yes.

Note: Click Remove All to delete all passwords from the list.

Generic file download

The Generic File Download task lets you download miscellaneous files from the MarkVision Server to one or multiple devices on your network. As a result, various file types, including universal configuration files (UCF), can be instantly distributed to any devices that MarkVision manages.

The Generic File Download task is available under the All Tasks menu, or by clicking Actions

Generic File Download on the MarkVision Professional Home screen.

task.

Generic file download

Using the Generic File Download task

Select the file(s) that you want to download from the list of available files on the MarkVision

Server. If there is a file from another location that you want to include in the list, click Load to browse for local files that you can load onto the server.

Click the (>) button to move the files to the file management table on the right side of the screen.

Note: Clicking Remove removes the selected files from the list of available files, subsequently removing the files from the server’s file store, as well as the file management table.

In the file management table, select the file’s target location in the Target Directory column.

Then, specify the directory name in the Remote Directory column.

Click Next.

Select the device or devices to which you want to download the selected file(s).

Resource Management

Resource Management is a new task in MarkVision Professional 10.2 that lets you upload various resource files such as fonts and overlays to the MarkVision Server. These files can then be distributed to your Lexmark network devices that have hard disks and/or Flash SIMMs.

Unlike the Generic File Download task, which normally handles the distribution of miscellaneous files to your network devices, Resource Management is capable of handling the more complex formatting information involved in installing fonts and overlays.

The Resource Management task supports the following font and overlay types:

•

SFP - PCL Bitmap Font

•

TTF - True Type Font

•

PFB - Type 1 Font

•

Overlay PCLXL

•

Overlay PS

•

Overlay PCL5

Using the Resource Management task

Uploading resource files to the MarkVision Server

Go to Actions

Resource Management or select Resource Management from the All

Tasks list.

On the left side of the dialog under the Resources folder, select the folder of the font or overlay type that you want to upload to the MarkVision Server.

Resource Management

Click Upload to browse for the font file(s) that you want to load on the server.

In the Upload Resources dialog, enter the file name in the file field or click Browse to locate the file(s).

Note: To upload multiple files simultaneously, use the Browse feature and then

Ctrl + click the files you want to upload.

Enter a description of the file.

Click OK.

Removing resource files from the MarkVision Server

Go to Actions

Resource Management or select Resource Management from the All

Tasks list.

On the left side of the dialog, select the folder that contains the file(s) that you want to remove.

Select the files that you want to remove from the Resource Management table. You can selct multiple devices using Ctrl + click.

Click Remove.

Note: Click Remove All to remove all files listed in the table.

Downloading resource files to selected devices

Go to Actions

Resource Management or select Resource Management from the All

Tasks list.

On the left side of the dialog, select the folder that contains the file(s) that you want to distribute to your devices.

Select the files that you want to distribute to your devices. You can select multiple files by using Ctrl + click.

Click Send to Printer. The Resource Management Download Wizard opens.

To select devices that contain a hard disk, click Step 1 at the top of the wizard. To select devices that contain Flash SIMM memory, click Step 2 of the wizard. For devices that contain both types of memory, proceed through the wizard normally.

Note: Only printers that contain Flash SIMM memory or ones that are connected to a hard disk may be selected to receive the file download.

Resource Management

Select the devices to which you want to download the files. You can select your devices using the Quick Find feature, or by selecting devices from the existing device folders.

If the printers you want to download to are not present in the existing folders, you will need to use a filter to display the supported devices. For more information on filters see

then be applied to one or more devices at a time, or saved for future use. See

Use the (>) button to transfer the printers to the Selected Printers window. Then click or

Ctrl + click the devices you want to download to.

Click Existing Files to display the files currently stored in the device’s memory. Select Font or Overlay to show the different types of files. Clicking the Log button will display a dialog containing a log of the resource downloads for the selected device.

Click Next to proceed to the next step in the wizard.

In the left side of the dialog, select the files that you want to download by clicking Select All at the top of the field, or by clicking the individual checkboxes next to each file.

In the right side of the dialog, click either the Hard Disks tab or Flash SIMMS tab to display the devices of each type and select the printers to which you want to download the selected files by clicking Select All or by clicking the individual checkboxes next to each printer.

Click the (>) button to match the files with the devices. This button will only be enabled if at least one checkbox is selected on each side of the dialog.

Click Finish to begin the download.

Destination management

MarkVision Professional’s destination management tasks provide the ability to more accurately manage the destinations to which the devices on your network send information. MVP provides a destination management task with which you can easily add or edit specific destinations for each protocol that your network devices use to transmit information.

The destination management tasks are:

•

Fax destinations

•

E-mail destinations

•

FTP destinations

•

Profile destinations

Using destination management tasks

Select one of the four destination management tasks from the All Tasks menu, or select

Settings

MFP

Destinations from the MVP home screen.

Using either Quick Find, or by choosing a specific device (or devices) from existing folders, select the devices that have the destination types you want to manage. A table will appear in

Destination management

the right side of the screen displaying the existing destinations. If the selected devices have no current destinations, the table will be empty.

To add a new destination, click Add. Enter the appropriate information in the dialog box, and then click OK.

Destination Fields

Fax Name, Fax number, Shortcut (If applicable)

E-mail

FTP

Profile

Name, E-mail address, Format, Content,

Color, Resolution, Shortcut (If applicable)

Name, Server, Login, Password, Password confirmation, Path and filename, Format,

Content, Color, Resolution, Shortcut (If applicable)

Name, Address, Port

Click Apply.

The listed destinations are added to the selected devices.

You can also cut, copy, or paste definitions by right-clicking destinations listed in the destination management table.

Editing destinations

Select one of the four destination management tasks from the All Tasks menu, or select

Settings

Destinations from the MVP Home screen.

Using either Quick Find, or by choosing a specific device (or devices) from existing folders, select the devices that have the destination types you want to manage. A table will appear in the right side of the screen displaying the existing destinations. If the selected devices have no current destinations, the table will be empty.

Select the destination you want to edit. Click Edit.

Enter the updated information in the dialog box, and then click OK.

Click Apply. The edited destinations are updated for the selected devices.

Removing destinations

Select one of the four destination management tasks from the All Tasks menu, or select

Settings

Destinations from the MVP Home screen.

Using either Quick Find, or by choosing a specific device (or devices) from existing folders, select the devices that have the destination types you want to manage. A table appears in the right side of the screen displaying the existing destinations. If the selected devices have no current destinations, the table will be empty.

Destination management

Select the destination you want to edit. Click Remove. Clicking Remove All removes all listed destinations.

Destinations in device policies

You can also set specific destinations for print servers through the Device Policies task. To set destinations for print servers:

Open the Device Policies task and select the print server policy that you want to edit.

Expand the MFP folder view and open the Destinations folder.

Click the check box for the destination type that you want to edit, and then click Edit.

Note: When policies containing destinations are applied to devices that already contain destinations, the device’s existing destinations are first deleted.

The Destinations Management dialog box opens beneath the selected destination. Edit the destination list accordingly. Click Hide to close the Destination Management dialog.

Changing printer settings

The easiest method of changing printer settings is by selecting the item you want to change from the

Settings menu or the All Tasks list. Select one or more printers and change the settings appropriately.

You can create a device policy to coordinate multiple settings and save them as a unit. A policy can

Using device policies

for more information.

Printer statistics

The printer statistics task displays statistical data for selected printers in an easy to read table format.

Viewing printer statistics

Select Printer Statistics under the View menu on the MarkVision Professional Home screen.

Select the printers or folders from which you want to view statistical data.

A separate table for each type of statistical data is displayed with a list of the selected printers and their related values.

You then have the option to print each table or export the data to another location.

Changing printer settings

Checking printer status

To check printer status, you can select one of the following options from the View menu:

•

Status of Printer

•

Toner / Ink Levels

•

MFP Status

•

Picture of Printer

•

Page Counts

•

Operator Panel LCD

•

Map

•

Custom Tables

•

Custom Views

Organizing devices

MarkVision lets you organize your devices using folders. When you create or edit folders, you can specify certain criteria to limit which devices are in a folder. This works like a filter so that only the devices you want to appear are in the folder.

For example, if you are responsible for maintaining toner cartridges for printers on the third floor of your building, you might create a folder for your printers named "3rd floor." Create a subfolder named

"Low Toner," specifying that a filter should be placed in it. Click Advanced, then specify the filter criteria by selecting Status: Message, Equal To, Toner Low. This causes the "Low Toner" folder to display only those printers in need of service due to low toner cartridges.

Checking printer status

All Devices

Subnets

157.175.84.0 (13)

157.175.85.0 (24)

157.175.86.0 (4)

157.175.87.0 (16)

Location (46)

Building (21)

Floor (8)

Printer Type(57)

Color (12)

Mono (45)

Duplex (25)

Department (37)

I/S (9)

Accounting (4)

Engineering (18)

Marketing (6)

In this example, one folder groups printers by subnet. Other folders group printers by their location, printer type, or department. Using the built-in filtering feature, the folders show you only the printers matching the criteria you specify.

•

The same printer could appear in multiple folders, depending on your needs.

•

The devices in a sub folder are dependent on the members of the parent folder. In other words, if you create a sub folder called Main under the Building folder, the sub folder can only contain the devices that are also in the Building folder.

•

The numbers in parentheses indicate the number of devices in that particular folder.

Using filters to automatically populate folders

Select Folder Configuration from the All Tasks menu.

Click New to create a new folder, or select a specific folder to edit an existing one.

Enter the name of the new folder.

Select the properties to use in adding filters or devices to the folder.

You can specify a device name or names to further narrow down which devices to show in the folder.

Click Apply to apply the specified criteria to the current folder.

For more information about finding specific printers within a folder, see

Finding the devices you want.

For more information about filters, see

Using filters.

Viewing a print server's embedded web page

Select Web Page (Print Server) from the All Tasks menu, or click Actions

Web Page

(Print Server) from the menus.

Select the appropriate print server, and then click Launch.

Viewing a print server's embedded web page

Your browser opens with an information page for that print server. You see a real-time view of the selected printer status.

Note: Not all print servers have Web pages.

Viewing all printers

MarkVision gives you several ways to see all the printers available to you at a glance.

Create folders and filters

Use the Folder Configuration task to create custom folders to organize your printers. If your printers are on a small network, you may only need one folder. However, if your printers are distributed across a large network, you can create multiple folders to organize them.

For example, if your printers are concentrated on a small network within a single building, you could create folders for each floor or type of printer. For larger printer networks, you could create a folder hierarchy that includes subfolders identifying printers listed by geographical location or by subnet.

Apply filter criteria to your folders to automatically populate folder contents or to find a specific printer.

For example, create a folder named "Color," and then select the appropriate filter criteria to show only color printers. MarkVision applies the filter and adds only color printers to that folder. The same printer can appear in more than one folder, depending on the filters you set. For example, a color printer with a duplex unit would appear in both the "Color" folder and the "Duplex" folder. For more information on creating folders and using filters, see

Organizing devices

and

Finding the devices you want

Create a map view

You can use the Map task to create a graphical representation that illustrates the distribution of your printers by placing a printer icon on a map background relative to your organization. The printer status determines the border color of the icon that is displayed. A printer icon with a yellow border is in a warning state; a printer icon with a red border is in an error state. For more information on using

the map feature, see

Creating maps

Creating maps

With MarkVision's Map task, you can create a graphical representation that illustrates the distribution of your devices.

Creating a map

The type of map you create depends on the structure of your organization. If your organization has one location with just a few printers, your map could be a simple line drawing or a scanned plan of your building with icons marking the printer locations. If, however, you are responsible for many printers in various geographies, you might create maps that correspond with the hierarchy of your printer folders. For example, you could create a folder for the state where a group of printers are

Viewing all printers

located. Within that folder, you might create a sub folder for the city. Additional subfolders could contain printers grouped by the building or floor number. Create a corresponding map for each folder.

Create maps using any graphics application that saves in JPEG or GIF format. You can create an original image or develop your graphic using a scanned image like an area map or building plan.

Save the image in JPEG or GIF format. You can then select the graphic from the Map task in

MarkVision.

Using a map

Select Map from the All Tasks menu, or select a folder and click View

Map.

Select a folder.

Click the Map icon in the lower part of the window. Select the map you want to use, or click

Browse to find the graphic you want to use.

Arrange the device icons on the map image to represent its location in your organization, and then click Apply.

Note: A yellow border around a device icon indicates that the device is in a warning state; a red border indicates an error state.

Monitoring printer supplies

There are several methods you can use to monitor printer supplies.

If you are responsible for monitoring multiple printers:

•

Select Folder Configuration from the All Tasks menu and create a folder with a filter based on the status criteria you are interested in. For example, you could create a folder named All

Status Errors and Warnings, and configure the filter to display only those devices containing status errors or warnings. This folder's contents dynamically changes as devices meet or fail to meet the filter criteria.

•

You can also perform a Quick Find to monitor printer supplies. Click the Quick Find tab, and under the Select a Field to Search box, select Other. Click Find Parameters to configure the parameters of your search. Click Find. The results of your search are displayed.

•

To see at a glance which printers are low on toner, select Status of Printer from the All Tasks menu, open a folder, and select the printers you are interested in.

If you are responsible for monitoring only one printer:

•

Select Status of Printer from the All Tasks list. Choose the appropriate printer from either the

Quick Find or Folders tab.

Note: MarkVision's Map task displays an icon for each device. These icons give you an indication of a device's status. A yellow border around a device icon indicates that the device is in a warning state; a red border indicates an error state.

Monitoring printer supplies

Moving the MarkVision Server

As newer hardware becomes available, it may become necessary to move the MarkVision

Professional Server to another machine. Since MarkVision Professional is extremely customizable, you may not want to repeat the process of creating folders, filters, and rediscovering devices. The following steps describe a method of creating a backup of MarkVision Professional's customized data, and integrating that data onto a new machine.

Stop the MarkVision Server.

Back up the directory in which the customized data files are stored.

•

In Windows, the default directory is: C:\Program Files\Lexmark\MarkVision

Server\granite\data

•

For UNIX, the default directory is: /var/spool/markvision/data

•

For Macintosh, the default directory is: /var/spool/markvision/data

Install the MarkVision Server on the new machine.

Stop the MarkVision Server.

Replace the data files saved in step 2 into the same locations on the new machine.

Restart the MarkVision Server.

Note: The files listed above do not contain settings for window and frame sizes or positional information.

Starting and stopping the MarkVision Professional Server on a Windows system

For Windows 2000:

Go to Control Panel

Administrative Tools

Services and select the MarkVision

Server.

Click Start/Stop.

Note: You can use the same process to start or stop the MarkVision Web service.

For Windows NT:

Go to Control Panel

Services and select the MarkVision Server.

Click Start/Stop.

Note: You can use the same process to start or stop the MarkVision Web service.

Moving the MarkVision Server

For Windows XP and Windows 2003 Server:

Go to Control Panel

Performance and Maintenance

Administrative Tools

Services and select the MarkVision Server.

Click Start/Stop.

Note: You can use the same process to start or stop the MarkVision Web service.

Starting and stopping the MarkVision Professional Server on a Macintosh system

To start the MarkVision Server, open a Terminal session and type:

/usr/mv_pro/bin/MvService start

To stop the MarkVision Server, open a Terminal session and type:

/usr/mv_pro/bin/MvService stop

Starting and stopping the MarkVision web service on a Macintosh system

To start the MarkVision web service, type:

/usr/mv_pro/bin/MvWebService start

To stop the MarkVision web service, type:

/usr/mv_pro/bin/MvWebService stop

Starting and stopping the MarkVision Professional Server on a UNIX system

To start the MarkVision Server, type:

/usr/mv_pro/bin/MvService start

To stop the MarkVision Server, type:

/usr/mv_pro/bin/MvService stop

Starting and stopping the MarkVision web service on a UNIX system

To start the MarkVision web service, type:

/usr/mv_pro/bin/MvWebService start

To stop the MarkVision web service, type:

/usr/mv_pro/bin/MvWebService stop

Flashing print servers

Periodically, you may need to rewrite the flash memory inside one or more of your print servers. For example, let's say Customer Support recommends you upgrade to a newer or different version of firmware to solve a network printer problem.

Flashing print servers

You can also flash your print servers to take advantage of new functions available in the latest version of firmware. Use MarkVision Professional to flash multiple print servers simultaneously.

Note: Not all print servers are supported.

All supported firmware (flash) files are available free of charge from Lexmark's Web site. You can access the Web site by selecting Firmware (On the Web) from the All Tasks List, or by visiting

www.lexmark.com

To flash Lexmark print servers

Download the latest flash files from the

MarkVision Professional

Web site. Store these files in a safe place (C:\temp, for example).

Select the Firmware Download (Print Server) task from the All Tasks list, or click

Actions

Firmware Download (Print Server) from the menus.

Select the print servers you want to update.

Click New File to find the downloaded files (C:\temp, for example).

Click Start.

Warning:

If the print server is turned off or reset during flashing, it may be damaged. For this reason, try to perform flash operations at night, on holidays, or other times when printer traffic is very light.

Accomplish this using the

for more information about using Actions.

task.

Formatting storage devices

You can use the Storage Devices task to format a device’s hard disk or flash memory. If you select a device in the Storage Devices task, changing the Job Buffer amount causes the hard disk to reformat, erasing all files. Likewise, clicking the Format button for either the hard disk or the flash, erases all files located in the device’s memory.

You can only copy or move files within a single device. For example, you can move a file from the hard disk to the flash within a printer, but not to another printer.

Note: If Job Statistics is enabled, the file it creates and stores on the hard disk cannot be deleted, therefore not allowing it to format. To format a disk that contains one of these files, disable Job Statistics for the device, and then format the disk.

Print Permissions Technology

Print Permissions Technology lets an administrator restrict color printing to specific users for supported color printers on your network. By restricting the use of color printing, you can more closely monitor and save valuable color printing resources.

Formatting storage devices

MVP’s Print Permissions Technology is separated into two related tasks that control user access to color printing, the Users Table task and the Hosts Table task. The Users Table displays and controls basic user access to color printing. Adding a user’s ID to the Users Table lets you specify the user’s color permission (whether that user may print with color or not). The Hosts Table takes color print permissions a step further by controling print permissions on a specific host computer. This allows you to override user level permissions on a specific host computer. As a result, if a user with access to the Users Table task had set their color permissions to “On,” the color permission for their host computer could still be disabled by setting the Color permission to “Off” and the Override permission to “On” in the Hosts Table.

The following tables illustrate some Print Permission settings.

Users Table:

User ID

Mary

Bob

Color

Off

Result

Mary can print color on all selected printers.

Bob cannot print color on any selected printers.

Hosts Table:

Computer (Host)

Name

MARYSPC

Color

Override

Off

BOBSPC

MARYSPC

Off

Result

A user logged into Mary’s computer can print color on all selected printers, regardless of the individual user’s print permissions.

A user logged into Bob’s computer cannot print color on any selected printers regardless of the individual user’s print permissions.

A user logged into Mary’s computer will not be able to print color jobs unless their

User ID is granted color printing permissions in the

User’s Table (as Override is

“Off”).

Print Permissions Technology

Using the Print Permissions Technology tasks

Go to Settings

Printer

Print Permissions Technology and select either Users Table or Hosts Table.

Select the supported color devices that you want to use with the task from the Find Results window. For information on locating devices, see

Finding the devices you want

Select your management option:

•

Click Add to enter a new user or host.

•

Click Edit to modify an existing user or host.

•

Click Remove to remove a selected user or host.

•

Click Remove All to remove all users or hosts from the table.

Enter or modify the appropriate fields in the table dialog box.

Click OK to implement the changes or Cancel to cancel the command.

Click Apply to save the changes or Undo to revert to the table’s previous state.

Queue management

Queue management provides the capability to create and remove Windows print objects (queues) on host computers that utilize Windows based platforms. Queue Management utilizes two tasks to manage print objects, the Create Windows Print Objects task and the Remove Windows Print

Objects task. The Create Windows Print Objects task can create Windows print queues on multiple host computers simultaneously, eliminating the need to set up print queues separately on each individual host computer. The Remove Windows Print Objects task similarly lets you remove print queues from host devices.

To create print queues

Go to Actions

Queue Management

Create Windows Print Objects or select Create

Windows Print Objectsfrom the All Tasks list.

In the queue management wizard, select the printers that you want to create queues for. You can locate the printers under the Folders tab or by using Quick Find.

Click the the (>) button to move the printers to the Selected Printers window.

Click Next.

In the Domains window, select the domain that the computers you want to create print queues on belong to.

Queue management

In the Computers window, select the host computers that you want to create print queues on.

Use the (>) button to transfer the computers to the Selected Computers window.

Note: Each domain can potentially list several computers. To create printer queues on host computers under different domains, repeat steps 5 and 6 selecting different domains with each pass until all of the desired host computers are present in the

Selected Computers window.

Enter a network administrator user ID and password. To gain access to the host computers, a high level network administrator’s user ID and password is required for security purposes. If you do not have administrative rights on the host computers you are trying to access, contact an administrator with the appropriate privileges.

Click Next.

Verify that the print queue information is correct for each host computer in the queue creation table. If the default settings are incorrect, select the table entry and modify each of the fields in the dialog below the table.

To install print drivers, select the appropriate driver from the drop-down list. If the desired driver is not present, click Install to browse for the driver from a CD.

To remove a print object from the list to be created, select the table entry that contains the print object you want to remove and click Remove.

Click Apply to save any changes and then click Finish.

To remove print queues

Go to Actions

Queue Management

Remove Windows Print Objects or select

Remove Windows Print Objects from the All Tasks list.

Select the domain that the host computer that you want to access belongs to.

Select the host computer that contains the queue you want to remove. Use the (>) button to add the computer to the Selected Computers window.

Enter a network administrator user ID and password.

Click Next.

Select the print queue or queues that you want to remove from the list of print objects present on the system.

Click Finish.

Queue management

MarkVision Messenger

MarkVision Messenger is a utility that lets you create Actions. An Action defines a command to execute whenever an event occurs across a set of devices. Device Status Events are conditions signaled by messages like Paper Tray Missing or Toner Low. Folder Events are signaled when devices enter and/or exit a particular folder.

During the installation of MarkVision Professional, you are asked to select the components to install.

To install MarkVision Messenger, check MarkVision Messenger.

If the MarkVision Server is your default Web server, you can access MarkVision Messenger from any browser by entering: http://yourserver/messenger

Where your server is the TCP/IP hostname or address of the workstation on which you installed the

MarkVision Server. For example, if you installed the MarkVision Server and MarkVision Messenger on a workstation with an address of nexus.dev.yourcompany.com, you would enter: http://nexus.dev.yourcompany.com/messenger

Notes:

•

MarkVision Messenger requires at least one MarkVision Server to be running on your network.

•

If MarkVision Professional is not your default Web server, you will need to add the 9180 port number to the Messenger URL: http://yourserver:9180/messenger

Installing MarkVision Messenger

MarkVision Messenger requires at least one MarkVision Server to be running on your network. If you choose, you can run MarkVision Messenger multiple times on the same workstation. However, each instance of the client must use a different configuration directory.

How does MarkVision Messenger work?

MarkVision Messenger communicates with the MarkVision Server to let you create and configure automated responses to printer events. These responses are called Actions. When you create an

Action, you must specify three things:

MarkVision Messenger

•

The type of event your Action will monitor

•

The devices your Action will monitor

•

The type of command your Action will execute

With MarkVision Messenger, you can create Actions to automate many printer administration tasks.

For example, you can configure Actions to:

•

Keep a log of printer paper jams

•

E-mail someone when a specific device condition occurs

•

Order supplies for a specific device when messages, such as Toner Low, occur

Event Types

Your Action can be triggered by two types of events:

Device Status Alerts

A Device Status Alert is a notification that something has changed at a printer. For example, when you pull a paper tray out of a printer, the printer tells MarkVision

Messenger that the tray is now missing. This is represented in MarkVision Messenger by an event with name = "Paper Tray Missing" and state = "ACTIVE."

When the tray is put back into place, the printer tells MarkVision Messenger that the tray is no longer missing. This is represented in MarkVision Messenger by an event with name

= "Paper Tray Missing" and state = "CLEARED."

You can configure your Action to respond to an event when its state is "ACTIVE," when its state is "CLEARED," or both. If your Action responds to Device Status Alerts, you will be prompted to choose the specific device status alerts that will trigger your action.

Printer Folder Alerts

A Folder Alert is generated when printers enter and/or exit a specified folder. For example, you could create a folder in MarkVision Professional that contains printers with a Toner Level less than 10%, and create an Action in MarkVision Messenger to notify you when printers enter this folder. If your Action responds to Printer Folder Alerts, you will be prompted to choose a folder.

Device Selection

When choosing the devices your Action will monitor, you have three choices:

All Devices on the MarkVision Server

If your Action will monitor all devices on the MarkVision Server, choose this option.

How does MarkVision Messenger work?

Devices in a Specified Folder

If your Action will monitor only a specific folder, choose this option. For example, if you were in charge of devices on the third floor, and had configured a folder on the MarkVision

Server that included these devices, you could limit the number of devices your Action monitors by choosing this folder.

Selected Devices

If your Action will monitor only specific devices, choose this option.

Command types

There are four types of commands that your Action can execute:

Send an SMTP e-mail

Your Action, when triggered, sends an e-mail to addresses you specify. These e-mails are highly customizable from within MarkVision Messenger. For example, an Action, triggered by a Folder

Alerts event, could e-mail an administrator when monitored printers enter a "Low Toner" folder. This e-mail message could be configured to list the model of printer, its IP address, and the time at which it entered the "Low Toner" folder.

Execute a command line on the MarkVision Server

Your Action, when triggered, executes a command line. For example, if you wanted to keep a log of offline devices, you could configure your Action to respond to the "Offline" Device Status Alert. Each time a monitored device becomes offline, specified information is written to a text file. Like the example above, the information MarkVision Messenger writes to this text file is highly customizable.

For example, you could specify that the text file list the device model, page count, and the time at which it went offline.

Execute a command line on a remote host server

Your Action, when triggered, executes a command line on a remote host server. In order to execute command lines on a remote host server, the rexec client must connect to a rexec server on the remote host server.

Furthermore, you can specify whether to perform commands conditionally or repeatedly, and how to execute them. You can have your Action execute its command:

•

Only after a specified delay period.

For example, if your Action sends an e-mail message when a printer goes offline, you can delay the execution of the command for a specified amount of time. This way, if the printer returns online during the delay period, the e-mail will not be sent. See

Delaying Event notifications

for more information.

•

After additional conditions have been met.

For example, if your Action is triggered by a Paper Tray Missing event, but you only want to execute the command when the event occurs for Tray 3, you could write a custom filter to

How does MarkVision Messenger work?

specify that your Action only respond when Tray 3 is removed from monitored printers. See

Custom filters

for more information.

Send device status alerts to a Tivoli event server

MarkVision Messenger contains a custom event adapter that integrates with Tivoli's event management console. This event adapter lets administrators use the Tivoli event console to monitor printer events across a range of devices in real time. In order for Tivoli to display printer events, you must first setup the Tivoli event adapter by creating an action in MarkVision Messenger.

What are Actions?

Actions are associations that let you execute event-driven commands. They can be set up to occur automatically, as well as conditionally or repeatedly. You can specify which commands MarkVision

Messenger executes when device status events, such as Paper Tray Missing or Toner Low, occur, or when devices enter and/or exit a specified folder on the MarkVision Server.

See

How does MarkVision Messenger work?

Simple Filters

By using the Simple Filter you can set your Action to execute its command when a device is added to a folder, removed from a folder, or both. For example:

If you create a folder that contains printers whose page count is greater than 10,000, once a printer's page count exceeds that amount, the printer is added to that folder.

If you create a folder that contains printers with a flash device installed, and someone removes the flash from the printer, it is removed from that folder.

By using the with a delay of: option, you can delay the execution of your Action until a device has been in or out of the folder for a specified amount of time.

Custom filters

Custom filters let you customize and define how your action executes. You can do this by either uploading a previously defined script file or by writing a new one.

MarkVision Messenger provides a very simple scripting language to define filters. The following is a complete list of the statements and conditions you can use to write a custom filter:

Statements:

•

While

(Condition)

•

WaitUntil

(Condition)

•

IfThen

(Condition)

•

{ StatementList }

How does MarkVision Messenger work?

•

Distribute

Conditions:

•

And

(Condition_1...Condition_n)

•

(Condition_1...Condition_n)

•

EventDataIs

(key, value)

•

SourceDataIs

(key, value)

•

TimeIsAfter

As an example, let's look at the script representation of the built-in Trigger on Active filter:

IfThen (EventDataIs("state", "ACTIVE"))

Distribute

The effect of the EventDataIs condition is to ask the event for the value of the event.state keyword.

This is the same keyword you can insert into command lines and e-mail messages. The first statement, an

IfThen

, executes the next statement if the condition

EventDataIs ("state",

"ACTIVE")

is true. An

EventDataIs

condition is true if the value of the keyword (

state

) matches the given value (

ACTIVE

). The next statement,

Distribute

, causes the command to execute.

Now, let's look at the script to write when the Trigger on Active filter is set with a delay of 30 seconds:

{

WaitUntil (TimeIsAfter(30))

IfThen(EventDataIs("state", "ACTIVE"))

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}

The braces ({}) are used to group statements into a list. They were not needed in the previous example because the

IfThen

and following statements were treated like a single statement.

The

WaitUntil

statement causes the script to pause execution until the condition is true. The

TimeIsAfter

condition checks for true only after the specified number of seconds has passed.

Once the 30 seconds has passed, if the event is still Active, the

Distribute

statement executes the command.

The script representation of the built-in Trigger on Either Active or Clear filter is a single

Distribute

statement. Let's say, for example, that you select Paper Tray Missing as the event, but you only want to execute the command when the event occurs for Tray 3. Also, you want to wait 20 minutes before executing the command, and execute the command again at the same 20-minute interval if the condition remains Active. Let's look at the script to write for this filter:

While (And(EventDataIs("state", "ACTIVE"), EventDataIs("location", "Tray 3")))

{

WaitUntil(TimeIsAfter(1200))

How does MarkVision Messenger work?

IfThen(EventDataIs("state", "ACTIVE"))

Distribute

}

In this example,

And

was used to build a compound condition. The

While

loop is only entered or repeated if the event is active for Tray 3. The code within the loop is the same as the code for the

Trigger on Active filter, except the

TimeIsAfter

condition is set to wait 1200 seconds (20 minutes).

Trigger on Either Active or Clear filters

Choose the Trigger on Either Active or Clear filter if you want to set your Action to execute each time a condition becomes Active or Cleared.

For example, let's say you want to keep a log of all printer paper jams so you can determine the average time it takes for a jam to be cleared. When a paper jam occurs, the printer generates an event with a state of Active. This satisfies the condition of the filter and executes your Action.

When the paper jam is cleared, the printer generates another event with a state of Clear. This event also satisfies the condition of the filter and executes your Action. You now have two lines in your log file, one with the time at which the paper jam occurred and another with the time it was cleared.

Trigger on Active filters

Choose the Trigger on Active filter if you want to set your Action to execute its command only when a condition becomes Active.

When you pull out a tray, the printer generates a Paper Tray Missing event with a state of Active. This satisfies the condition of the filter and executes your Action, perhaps by sending an e-mail notification.

When you push the tray back into place, the printer generates another Paper Tray Missing event, this time with a state of Clear, which does not satisfy the condition of the filter. Therefore, your Action is not executed and no one is notified when the event is cleared.

You can also choose to delay execution of your Action until the condition has been Active for a specified amount of time. Let's say the e-mail recipient is receiving too many notifications and you want to wait 20 minutes to see if the condition clears. By using the Delay Time option, you can create a filter that won't send the e-mail notification unless the Paper Tray Missing condition has been Active for 20 minutes.

Note: The Delay Time value is limited to 10 characters.

How does MarkVision Messenger work?

How do I use MarkVision Messenger?

Use MarkVision Messenger to create Actions that automatically perform printer administration tasks in response to printer events.

Use the following examples for ideas about how you can use MarkVision Messenger to:

•

Keep a log of all printer paper jams

•

Delay event notifications

•

Monitor specific paper trays

•

E-mail or page someone when a specific event occurs

•

Order supplies

Step 1: Preview the steps

To create an Action:

From the MarkVision Messenger Home screen, click Create New.

Define your Action by completing the following steps in order:

Name and describe your Action.

Set user access.

Select the Event Type that will trigger your action.

Select the events or folder that will trigger your Action.

Select the devices to monitor for your Action.

Select the type of command to execute.

Compose the command, and any parameters, for the event(s).

Select or create a filter for the events.

Verify Action information.

Note: If you no longer want to preview your choices, select Do not display this screen

again.

Step 2: Name your Action

The name you choose associates the Action you create with the name that appears in the Action list on the MarkVision Messenger Home screen.

How do I use MarkVision Messenger?

From the Description Information screen:

Enter a unique name for you Action in the Name: field.

Enter a more detailed description about your action and what it does in the Description: field.

Enter instructions associated with your Action in the Notes: field. For example, "Please clear the paper jam."

Click when you're ready to continue.

Notes:

The Name: field is limited to 80 characters.

The Description: field is limited to 255 characters.

The Notes: field is limited to 255 characters.

Step 3: Set user access

User access determines who can see, use, and change the Action you create.

From the Access screen:

Select Public to make your Action available to all users.

Select Private to make your Action available only to you.

Click when you're ready to continue.

Notes:

•

This screen only appears if user accounts have been created in MarkVision Professional.

•

A private Action does not require a special access password from within MarkVision

Messenger. However, since it is associated with the username used to create it, the Action is only accessible to that specific user.

Step 4: Select the Event Type

You must tell MarkVision Messenger which type of event your Action will monitor.

From the Event Type screen, you can:

•

Choose to monitor Printer Status Alerts.

•

Choose to monitor Printer Folder Alerts.

Click when you're ready to continue.

For more on Event Types, see

How does MarkVision Messenger work?

How do I use MarkVision Messenger?

Step 5: Select specific events or folder

Depending on the Event Type you have chosen, you must now tell MarkVision Messenger either the

Device Status Alerts your Action will monitor, or the folder whose events your Action will monitor.

If your Action is triggered by a Printer Folder Alert

Select a folder.

Click when you're ready to continue.

If your Action is triggered by a Device Status Alert

From the Events screen you can:

•

Add an event to the Selected Events: list:

Choose whether to sort events by Type or Severity.

Select an event category.

Add events to the Selected Events: list by:

–

Selecting an event, and then clicking .

–

Selecting [All events], for example [All Input Alerts], and then clicking .

–

Clicking to add all category events.

Click when you're ready to continue.

• Remove an event from the Selected Events: list

Select the event you want to remove, and then:

–

Click to delete the event from the list.

–

Click to delete all events from the list.

Notes:

•

Selecting [All events] adds all category events to the Selected Events: list, even ones added to the server later.

•

You can select from one or more event categories, one or more events, or a combination of the two.

Step 6: Select devices

You must choose which devices you want to monitor. For your convenience, MarkVision Messenger provides you with a list of all available devices capable of producing the events you selected.

From the Event Sources screen, you can:

How do I use MarkVision Messenger?

•

Select All Devices on the MarkVision Server to monitor all devices, even ones added to the server later.

•

Select Devices in a Specified Folder to monitor all devices in a specified folder, even ones added to the folder later.

•

Select Selected Devices to specify which devices to monitor.

If you choose Selected Devices, you can:

•

Click the name of a specific device in the Selected Devices list to select it.

•

Click Select All to select all devices currently in the Selected Devices list.

•

Click Deselect All to remove all devices selections from the Selected Devices list.

Click when you're ready to continue.

Notes:

•

If your Action is triggered by a Folder Event, you may be confused to be asked to choose a folder for a second time. By choosing a folder on this screen, you can narrow the list of printers you are interested in. In MarkVision Professional, printers can occupy more than one folder at a time.

•

For example, if your Action is triggered when printers move into a folder named "Toner Level

< 10%," and you only want to monitor printers in the folder named "Building 7." select the

"Building 7" on this screen. MarkVision Messenger will execute your Action when a printer from the "Building 7" folder enters the "Toner Level < 10%" folder.

Step 7: Select a command

You must tell MarkVision Messenger which type of command your Action will execute.

From the Command Type screen, you can:

•

Choose to execute a command line on the MarkVision Server.

Note: Because command lines are run on the MarkVision Server, you must be logged in as the MarkVision administrator to select this option.

•

Choose to send an e-mail message.

•

Choose to execute a command line on a remote host.

Note: This option requires that a rexec server be present on the remote host.

•

Choose to setup a Tivoli event adapter.

Note: this option is only available if the Device Status Alert option is selected.

Click when you're ready to continue.

How do I use MarkVision Messenger?

Step 8: Compose the command

Keywords represent information about your Action, a device, or an event. You can pass this information to your command on the MarkVision Server or a remote host, or choose to embed it in an e-mail message.

To send an e-mail message

Enter the recipient's e-mail address in the To: field. Make sure you separate multiple e-mail addresses with a comma.

Enter optional e-mail addresses in the Cc: field. Make sure you separate multiple e-mail addresses with a comma.

Enter the purpose of your e-mail in the Subject: field.

Enter your e-mail message in the Body: field.

Add keyword(s) to any text field by:

•

Selecting a keyword from the Keywords: list, and then clicking .

•

Typing the keyword directly into the field.

Click when you're ready to continue.

Note: If you have not

set up your SMTP mail server

, you will be prompted to enter your

mail server and mail path information.

To execute a command line on a remote host

Enter the remote host information in the Hostname:, Username:, and Password: fields.

Enter the name of an executable command in the Command Path: field.

Add keyword(s) to the Command Line Parameters: field by:

•

Selecting a keyword from the Keywords: list, and then clicking .

•

Typing the keyword directly into the field.

Click when you're ready to continue.

To execute a command line on the MarkVision Server

Enter the name of an executable command in the Command Path: field.

Add keyword(s) to the Command Line Parameters: field by:

•

Selecting a keyword from the Keywords: list, and then clicking .

•

Typing the keyword directly into the field.

Click when you're ready to continue.

How do I use MarkVision Messenger?

To setup a Tivoli event server

To execute this command, see

Setting up the Tivoli event adapter

Step 9: Select a filter

A filter lets you control commands that execute when events occur. Your filter options depend on the

Event Type.

If your Action is triggered by Device Status Alerts:

•

Choose Trigger on Active to set the command to execute only when a condition becomes

Active. You can also choose to delay execution of the command until the condition has been active for a specified amount of time.

•

Choose Trigger on Either Active or Clear to set the command to execute each time a condition becomes Active or Clear.

•

Choose Custom to customize and define when the command executes. You can do this by either uploading an existing script file or writing a new one.

If your Action is triggered by Printer Folder Alerts:

•

Choose Simple Filter to set the Action to execute when a device is added to the folder, removed from the folder, or both. You can also choose to delay execution of the command until the condition has been active for a specified amount of time.

•

Choose Custom to customize and define when the command executes. You can do this by either uploading an existing script file or writing a new one.

Click when you're ready to continue.

Step 10: Customize a filter

If you choose Custom from the Filter Type screen, you can customize and define how your action executes. Do this by either uploading a previously defined script file or by writing a new one.

•

To upload a previously defined script file:

From the Custom Filters screen, enter the name of the script file you want to upload, or click Browse... to locate it.

Click Load. The script file appears in the text field.

Click when you're ready to continue.

•

To write a new script file:

From the Custom Filters screen, type new script information into the text field.

Click when you're ready to continue.

How do I use MarkVision Messenger?

Notes:

•

Click Tips for more information and sample scripts.

•

When you upload a script file, all information in the text field is erased. Make sure you upload the script file first, and then make changes or enter additional information.

Step 11: Verify Action information

When you're finished, you should verify all Action information for technical accuracy. Carefully review the detailed summary provided in the text field.

When you're ready to continue:

•

Click Yes to enable your Action.

•

Click No to disable your Action.

•

Click to step back through the setup process and make changes.

•

Click to create your Action and return to the MarkVision Messenger Home screen.

•

Click to return to the MarkVision Messenger Home screen without creating an Action.

Note: You cannot alter information directly in the text field. If you want to make changes, click to step back through the setup process and make changes from the appropriate screens.

Modifying an Action

From the MarkVision Messenger Home screen, find the Action you want to change.

Click Modify.

You are presented with the same series of choices you used to create an Action, but each choice defaults to the current setting for the Action you selected. You may change any or all of your previous settings.

Notes:

•

You cannot modify an Action that is enabled by another user.

•

You cannot modify an Action that another user has selected.

How do I use MarkVision Messenger?

Enabling an Action

From the MarkVision Messenger Home screen, select the Action you want to enable by clicking the box to the left of the Action name.

Click Enable Selected. The status of the selected Action changes to Enabled.

Note: You cannot enable an Action that another user has selected.

Disabling an Action

From the MarkVision Messenger Home screen, select the Action you want to disable by clicking the box to the left of the Action name.

Click Disable Selected. The status of the selected Action changes to Disabled.

Note: You cannot disable an Action that another user has selected.

Deleting an Action

From the MarkVision Messenger Home screen, select the Action you want to delete by clicking the box to the left of the Action name.

Click Delete Selected. The selected Action is removed from the Actions list.

Notes:

•

You cannot delete an Action that is enabled by another user.

•

You cannot delete an Action that another user has selected.

Viewing Action information

To display a detailed summary of an Action:

From the MarkVision Messenger Home screen, click the name of the Action.

Click Done when you are ready to return.

Note: You can only view information for one Action at a time.

You cannot make changes to the Action from the screen. If you want to make changes:

From the MarkVision Messenger Home screen, find the Action you want to change.

Click Modify.

See

Modifying an Action

for more details.

How do I use MarkVision Messenger?

Setting or changing user data

User data identifies and provides more information about a specific device or set of devices. It is associated with the action.sourcedata keyword string that can be inserted into the Command Line

Parameters: list. You can associate the same data with one or more devices.

To set or change user data:

From the MarkVision Messenger Home screen, click Set User Data. A list of all available devices and current user data is displayed.

Enter your device information in the Data: field.

Select the devices you want to associate with this data. You can:

•

Click the box to the left of a device name to select it.

•

Click Select All to select all devices.

•

Click Deselect All to remove all device selections.

When you're finished:

•

Click Apply to save your changes and refresh the Set User Data screen.

•

Click Done to return to the MarkVision Messenger Home screen.

Notes:

•

User-defined data is user specific and cannot be viewed or altered by another user.

•

The Data: field is limited to 80 characters.

Generating reports

You can create Actions to generate event-specific reports.

For example, you're an account administrator and you want to set up an Action to generate a report containing billing and delivery information for all supplies that have been ordered.

From the MarkVision Messenger Home screen, click Create New.

Enter your Action information in the setup screens that follow, and then click Next.

From the Events screen, select Supplies Alerts from the Categories: list.

Select the events you want to monitor and click the (>) button to add them to the Selected

Events: list.

Click Next when you are ready to continue.

Select the devices you want to monitor, and then click Next.

Enter your command information and keywords in the appropriate fields.

Click Next, and complete the remaining steps.

How do I use MarkVision Messenger?

Keeping a log of paper jams

You can create an Action to keep a log of specific device events.

For example, you may want to keep a log of paper jams to determine the average time it takes for them to be cleared.

To set up an Action to log paper jams:

From the MarkVision Messenger Home screen, click Create New.

Enter your Action information in the setup screens that follow, and then click .

From the Event Type screen, select Printer Device Status Alerts, and then click .

From the Events screen, choose [Output Alerts] from the Categories: list.

Select Paper Jam as the event, and then click to add it to the Selected Events: list.

Click when you're ready to continue.

Select the devices you want to monitor, and then click .

Select Execute a Command Line on the MarkVision Server, and then click .

Note: Because command lines are run on the MarkVision Server, you must be logged in as the MarkVision administrator to select this option.

Enter the name of an executable command in the Command Path: field.

Note: Make sure the command you enter can accept the keywords you insert and write them to the end of a log file.

Select the keywords you want to appear in the log file, and then click to add them to the

Command Line Parameters: field.

Note: Make sure you insert the keywords in the correct order.

Click when you're ready to continue.

From the Select a filter screen, select Trigger on Either Active or Clear.

Note: This creates two lines in the log file: one that logs the time at which paper jams occur, and another that logs the time they are cleared.

Click , and then complete the remaining steps.

Delaying Event notifications

You can set up an Action to delay execution of its command until an Event has been active for a specified amount of time.

How do I use MarkVision Messenger?

Let's say you created an Action to send an e-mail notification when a Load Paper or Envelope condition occurs. But after a week, the e-mail recipient is receiving too many notifications, and often when he goes to a device, someone else has already loaded more paper. By using the Delay Time option, you can create a filter that will only send a notification if the Load Paper or Envelope condition has been active for an amount of time that you specify.

Likewise, if your Action is triggered by a Folder Alert, you can delay its execution by using the With a

delay of: option.

If you want to create an Action that uses the Delay Time option:

From the MarkVision Messenger Home screen, click Create New.

Enter your Action information in the setup screens that follow, and then click .

Enter the filter information:

If your Action is triggered by Device Status Alerts

•

From the Filter Type screen, choose Trigger on Active.

•

Under Delay Time, specify how long you want the Action to wait to execute its command. For example, type in

and select Minute(s) from the drop-down list.

If your Action is triggered by Folder Alerts

From the Filter Type screen, select Simple Filter.

Under with a delay of:, specify how long you want the Action to wait to execute its command. For example, type in

, and then select Hour(s) from the drop-down list.

Click OK, and then complete the remaining steps.

Monitoring specific device paper trays

You can use a filter to narrow the Events that trigger your action.

Let's say you configured Tray 2 on all your devices for your company's letterhead and you only want to monitor for Load Paper or Envelope events on Tray 2. For this example, the Trigger on Active or the Trigger on Either Active or Clear filter is not sufficient.

To write a custom filter to monitor specific paper trays:

From the MarkVision Messenger Home screen, click Create New.

Enter your Action information in the setup screens that follow, and then click .

From the Event Type screen, choose Printer Device Status Alerts, and then click .

From the Filter Type screen, choose Custom, and then click .

How do I use MarkVision Messenger?

In the text field, enter a script that only executes the command when the parameter is the paper tray you want to monitor. For example:

IfThen (EventDataIs("location", "Tray2"))

Distribute

Click , and then complete the remaining steps.

Sending an e-mail

You can create an Action to automatically send an e-mail to someone when a specific event occurs.

For example, your network administrator must be notified each time an Operator Intervention Alert occurs, but he is rarely at his desk. If your administrator has an alphanumeric pager, you can set up the Action to send an e-mail to his pager and promptly alert him when the event occurs.

To create an Action to send an e-mail:

From the MarkVision Messenger Home screen, click Create New.

Enter your Action information in the setup screens that follow, and then click .

From the Event Type screen, choose Printer Device Status Alerts, and then click .

From the Command Type screen, choose Send SMTP E-mail.

Note: If you have not set up your SMTP mail server, you are prompted to enter your mail server and mail path information.

Enter the recipient's e-mail address in the To: field. Make sure you separate multiple e-mail addresses with a comma.

Enter optional e-mail addresses in the Cc: field. Make sure you separate multiple e-mail addresses with a comma.

Enter the purpose of your e-mail in the Subject: field.

Enter your e-mail message in the Body: field.

Add the appropriate keyword(s) to any text field.

Click , and then complete the remaining steps.

Ordering supplies

If you have an automated ordering system on your network, you can set up an Action to automatically order supplies for all devices attached to the server.

For example, you can configure an Action to automatically order toner when the first Supply Low event occurs. You can also use the Delay Time option to tell your command to ignore Supply Low and Supply Empty messages for 10 days after the first event. This lets your Action invoke the

How do I use MarkVision Messenger?

automated ordering system to order toner for the printer, and allows time for the new toner to arrive and be installed before more Supply Low and Supply Empty messages are logged.

To create an Action to order supplies:

From the MarkVision Messenger Home screen, click Create New.

Enter your Action information in the setup screens that follow, and then click .

From the Event Type screen, choose Printer Device Status Alerts, and then click .

From the Events screen, choose Supplies Alerts from the Categories: list.

Select Supply Low and Supply Empty, and then click to add them to the Selected

Events: list.

Click Next when you're ready to continue.

Select the devices you want to monitor, and then click .

Select Execute a Command Line on the MarkVision Server, and then click .

Enter the path to the automated ordering system program in the Command Path: field.

Select the keywords to pass to the automated ordering system, and then click to add them to the Command Line Parameters: field.

Note: Make sure you insert the keywords in the correct order.

Click when you're ready to continue.

From the Filter Type screen, choose Trigger on Active.

Under the Delay Time option, enter 10, and then select Day(s) from the list box.

Click , and then complete the remaining steps.

Setting up a SMTP mail server

MarkVision Messenger lets you set up and store your SMTP parameters to use for all your e-mail messages.

To set up a SMTP mail server:

From the MarkVision Messenger Home screen, click SMTP Setup.

Enter your mail server information in the SMTP Mail Server: field.

Enter your e-mail information in the From: field.

Click Done to return to the MarkVision Messenger Home screen.

How do I use MarkVision Messenger?

Setting up the Tivoli event adapter

The Tivoli event adapter lets administrators monitor printer events accross a range of devices in real time. In order to send device status alerts to Tivoli, you must create an action in MarkVision

Messenger.

Click Create New on the MarkVision Messenger Home screen.

Enter a name for the adapter, and if desired, input a description and any notes. Click .

Select the type of alert that you want to send an event to the Tivoli event server, and then click .

Note: The Tivoli event adapter will be available in a subsequent section of the wizard only if the type of events selected on this screen are Device Status Alerts.

Select the type of event that will trigger the action from the Event scroll box, and then use the arrow buttons to move the event to the Selected Events box. Click .

Choose the method of device selection. Click .

Select Send Device Status Alerts to a Tivoli Event Server from the dialog box, and then click .

Enter your Tivoli configuration settings, and then click .

Determine when the action should execute, and then click .

A summary of the action that you have created is displayed. If you are satisfied with the action, click

Yes and then to enable the Tivoli event adapter.

Note: After creating a Tivoli event adapter in MarkVision Messenger, you must then configure the Tivoli server for Messenger alerts. Refer to your Tivoli documentation for details on how to configure your Tivoli server.

How do I use MarkVision Messenger?

Troubleshooting

Problems with user accounts and account groups

Error reading account

When you log in, MarkVision validates your account by requiring a user name and password.

At login, if you see:

A message that indicates there was an error reading accounts

Possible causes

•

The user name or password you entered is invalid. See

Error reading password

•

You have logged in to the wrong MarkVision Server.

•

The MarkVision Server is not running.

•

The file containing your account information is corrupt.

•

There is a problem verifying the account information with the LDAP server (if LDAP authentication has been enabled).

User actions

Contact your administrator.

Administrator actions

From the Services control panel, verify that the MarkVision Server is running on the Web server.

If the service is not running:

Stop and restart the service.

Ask the user to attempt to log in again.

If the service is running:

Reconfigure or add the user's account (User Accounts and Groups task).

Troubleshooting

Ask the user to attempt to log in again.

If LDAP authentication is enabled, verify that all LDAP settings are correct both in MVP and on the LDAP server. User account names should be consistent with the account listings in your LDAP server’s directory service.

Error reading password

When you log in, MarkVision validates your account by requiring a user name and password.

At login, if you see:

A message that indicates there was an error reading the password.

Possible causes

•

The MarkVision Server is not running on the Web server.

•

The file containing your password is corrupt.

•

You have incorrectly typed in your password. Passwords are case sensitive.

•

If you are using LDAP authentication, your LDAP server settings may be configured incorrectly.

User actions

•

Ask your administrator to reset your password.

•

If LDAP authentication is being used, ask your administrator to check the LDAP server settings.

Administrator actions

From the Service control panel, verify that the MarkVision Server is running on the Web server. If it is not running, stop and restart the service.

If the service is running, reset the user's password:

Click User Accounts and Groups from the All Tasks menu.

Select the appropriate account, and then click Edit.

Change the password information as necessary.

Ask the user to log in again.

If you are using LDAP authentication, make sure that LDAP authentication is configured correctly both in MVP and your LDAP server.

Forgotten password

When you log in, MarkVision validates your account by requiring a user name and password.

Problems with user accounts and account groups

100

If you have forgotten your password

User actions

Ask your administrator to reset your password.

Administrator actions

Reset the user's password.

Click User Accounts and Groups from the All Tasks menu.

Select the appropriate account.

Change the password information as necessary.

Problems with network devices

MarkVision is unable to find a network device

Make sure the printer is turned on and is ready.

Make sure the LAN cable is plugged into both the print server and into the LAN, and is working properly.

If you are using an INA:

•

Make sure the print server is properly installed and enabled. Print a setup page for the printer. See your print server documentation for instructions. The print server should appear in the list of attachments on the setup page.

•

Make sure TCP/IP on the print server is activated. The protocol must be active for the print server and MarkVision to work. You can do this from the printer operator panel.

If you are using an ENA:

•

Check the print server lights. Refer to your print server documentation for instructions.

•

Print a setup page from the print server. Refer to your print server documentation for instructions.

Make sure the SNMP community name you supplied to MarkVision is the same as the one set in the print server.

PING the print server.

•

If PING works, check the IP address, netmask, and gateway to make sure they are correct. Turn the printer off, and then PING again to check for duplicate IP addresses.

•

If PING does not work, check the setup page you printed to be sure IP is enabled.

•

If TCP/IP is enabled, check the IP address, netmask, and gateway to be sure they are correct.

•

Make sure bridges and routers are functioning correctly.

Problems with network devices

101

•

Make sure all the physical connections among the print server, the printer, and the network are working.

Turn the printer and the print server off, and then on again. Turn the printer on first so when you turn on the print server, it can determine whether the printer is enabled for NPA.

“Device not responding” message appears

Make sure the printer is turned on and is ready.

Make sure the LAN cable is plugged into both the print server and into the LAN, and is working properly.

If you are using an INA:

•

Make sure the print server is properly installed and enabled. Print a setup page for the printer. Refer to your print server documentation for instructions. The print server should appear in the list of attachments on the setup page.

•

Make sure TCP/IP is activated on the print server. The protocol must be active for the print server and MarkVision to work. You can do this from the printer operator panel.

Refer to your print server documentation for instructions.

If you are using an ENA:

•

Check the print server lights. Refer to your print server documentation for instructions.

•

Print a setup page from the print server. Refer to your print server documentation for instructions.

PING the print server.

•

If PING works, check the IP address, netmask, and gateway to make sure they are correct. Turn the printer off, and then PING again to check for duplicate IP addresses.

•

If PING does not work, check the setup page you printed to be sure TCP/IP is enabled.

•

If TCP/IP is enabled, check the IP address, netmask, and gateway to be sure they are correct.

•

Make sure bridges and routers are functioning correctly.

•

Make sure all the physical connections among the print server, the printer, and the network are working.

Use MarkVision to see if the server can contact the printer.

Compare the IP address of the print server to the address stored for the network printer in the name server or /hosts file. If the addresses do not match, edit the /hosts file or update the name server to correct the address.

Print a setup page from the print server. If the page prints, the connection between the print server and the printer is working correctly. If the page does not print, check all physical connections.

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Printer information appears incorrect

Occasionally, the printer may lose contact with MarkVision because something happens to the printer. For example, if the printer is turned off, the information in MarkVision is not updated until the printer is turned back on.

If MarkVision displays printer or print server information that appears to be incorrect, refresh the printer and print server.

No printer icon(s) appear

When you log in to MarkVision and see:

A message that indicates there was an error reading printers.

Possible causes

•

The MarkVision Service is not running on the server.

•

The file that stores your printers has been corrupted.

User actions

Contact your administrator.

Administrator actions

From the Services control panel, verify that the MarkVision Server is running on the Web server. If it is not running, stop and restart service. If the service is running, ask the user to repopulate the folder with printers. Select the printer, and then click Edit. Use filters or manually select printers.

Printers are missing from folders (no login error messages).

Possible causes

The file that stores your printers has been deleted from the Web server.

User actions

Repopulate your folder with printers. Select the printer, and then click Edit user filters or manually select printers.

Problems with MarkVision Messenger

Cannot access MarkVision Messenger

Possible causes:

•

The URL you entered is incorrect.

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103

•

The MarkVision Web Server service is not running correctly.

•

The MarkVision Web Server is not your default Web server, and you have forgotten to add port 9180 in your address.

User actions:

•

Verify that you entered the URL correctly.

•

Contact your administrator.

Administrator actions:

•

Verify that the user is using the correct URL address.

•

Restart the MarkVision Web Server service to verify that it is running correctly.

No e-mail notification

Possible causes:

•

The e-mail address you entered is incorrect.

•

The MarkVision Web Server service is not running correctly.

User actions:

•

Verify that the e-mail address in the To: field of the Compose SMTP E-mail screen is correct.

•

Verify that the SMTP mail server and mail path are correct.

•

Contact your administrator.

Administrator actions:

•

Review the system log.

•

Verify that the mail server is running.

•

Restart the MarkVision Web Server service to verify that it is running correctly.

Problems with actions

Cannot create a new action

Possible cause:

The MarkVision Web Server service is not running correctly.

User action:

Contact your administrator.

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Administrator action:

•

Verify that the MarkVision Web Server service is running correctly.

•

Restart the service.

•

Ask the user to log in again and attempt to create an action.

Cannot enable an action

Possible cause:

Another user has selected the action.

User action:

Try again later, or contact the user who has selected the action.

Cannot disable an action

Possible cause:

Another user has selected the action.

User action:

Try again later, or contact the user who has selected the action.

Cannot modify an action

Possible causes:

•

The action is enabled by another user.

•

Another user has selected the action.

User action:

Try again later, or contact the user who has selected the action.

Cannot delete an action

Possible causes:

•

The action is enabled by another user.

•

Another user has selected the action.

User action:

Try again later, or contact the user who has selected the action.

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Action did not work

Possible causes:

•

The command line contains an error.

•

The wrong device is selected.

•

The wrong event is selected.

•

The selected device is not operating.

•

The MarkVision Web Server service is not running correctly.

User actions:

•

Click the action name to review a detailed summary and verify its accuracy.

•

Contact your administrator.

Administrator actions:

•

Verify that the selected device is operating correctly.

•

Review the system log.

•

Restart the MarkVision Web Server service to verify that it is running correctly.

Action has unexpected results

Possible causes:

•

The command line contains an error.

•

The wrong event is selected.

•

The MarkVision Web Server service is not running correctly.

User actions:

•

Click the action name to review a detailed summary and verify its accuracy.

•

Contact your administrator.

Administrator action:

•

Review the system log.

•

Restart the MarkVision Web Server service to verify that it is running correctly.

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Action list is empty

Possible causes:

•

No actions are available.

•

All available actions are listed as private by other users.

•

The MarkVision Web Server service is not running correctly.

User action:

Contact your administrator.

Administrator action:

Restart the MarkVision Web Server service to verify that it is running correctly.

No private actions listed

Private actions are associated with individual usernames. Therefore, you can only see those associated with your username.

Possible causes:

•

No private actions are associated with the username you used to log into MarkVision

Messenger.

•

The MarkVision Web Server service is not running correctly.

User actions:

•

Use a different username to log in and check for that user's private actions.

•

Contact your administrator.

Administrator action:

Restart the MarkVision Web Server service to verify that it is running correctly.

Miscellaneous problems

No folder(s)

If MarkVision does not display your folders, and during login you see:

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107

A message that indicates there was an error reading folders

Possible causes:

•

The MarkVision Server is not running on the web server.

•

The file that stores your folders has been corrupted.

User actions:

Contact your administrator.

Administrator actions:

•

From the services control panel, verify that the MarkVision Server is running on the web server. If it is not running, stop and restart service. If the service is running, ask the user to recreate their folders (Folder Configuration task - Add).

All folders are missing (no login error messages)

Possible causes:

The file that stores your folders has been corrupted.

User actions:

Recreate the folders (Folder Configuration task - Add).

Out of available memory

If the MarkVision Professional web client performs poorly, crashes, or gives you a memory error, you may need to change your system Java plug-in settings. The Java plug-in uses 16MB of RAM regardless of how much physical or virtual memory is available. You can improve performance by increasing the memory available to MarkVision.

User actions

To change the Java plug-in settings:

In Windows, access the Java plug-in settings from the Control Panel.

In the Java Runtime Parameters box, type:

-ms16m -mx64m

Note: The entry "-ms16m" reserves 16MB memory when the application starts. The entry

"-mx64m" reserves a maximum of 64MB available RAM. If your system has more memory, you can specify a larger amount.

For additional Java troubleshooting, refer to the MarkVision README file.

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Frequently Asked Questions

How do I get to the server after installing?

Accessing the MarkVision Professional Server with the MarkVision Application

In application form, the client is installed locally so it can be launched just like any other program installed on the machine. For example, in Windows environments, you can double-click the

MarkVision Professional icon on the desktop. This version of the client does not use a Web browser.

After starting the application:

•

Enter the hostname or IP address of the machine running the MarkVision Server, and then click Connect. You can also click Browse to locate your server.

•

If user accounts are enabled, you are prompted to enter the name of a user account and its password.

•

Click Login.

Accessing the MarkVision Professional Server with the MarkVision Web Client

Since the MarkVision Web Client is browser based, you need to open your browser and point it to the

MarkVision URL. If MarkVision Professional is your default Web server, the URL is: http://<your server>/markvision where <your server> is the IP address or hostname of the machine that is running the MarkVision

Server.

If MarkVision Professional is not your default Web server, the URL is: http://<your server>:9180/markvision

Note that because this URL uses a non-standard port number, in most browsers, you need to type the "http://" in the beginning of the URL.

Note: The "markvision" part of the URL is case-sensitive; it must be entered in all lowercase letters.

The MarkVision Web Client launches a browser window from which MarkVision Professional runs as a Java applet. If you have not already enabled your browser to support Sun's Java Runtime

Environment (JRE), you must do so at this time. In order to run the Web client, you must first enable your Web browser to support JRE by installing the Java plug-in. In Windows environments, the

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109

plug-in is provided and you are automatically prompted to install it the first time you run the

MarkVision Web Client.

How do I discover printers?

Device discovery in MarkVision Professional 10.2 is now managed through the use of discovery profiles. During MVP Setup, a default device discovery profile is typically established. If you do not

currently have any discovery profiles created, see

Creating discovery profiles

. Once you have

some discovery profiles to work with, you can use the Manage Discovery Profiles task to discover your devices.

Manage Discovery Profiles task

The Manage Discovery Profiles task can be selected from either the All Tasks list or by clicking

MarkVision

Device Discovery

Manage Discovery Profiles.

Go to MarkVision

Device Discovery

Manage Discovery Profiles.

Select the profile from the Discovery Profiles window that encompasses the devices that you want to discover.

Click Start.

MVP communicates with the devices included in the selected profile. To stop a discovery at any time, click Stop Discovery.

For a more in-depth look at discovering devices, see

Adding and removing devices

Quick Find task

The Quick Find task is capable of initially discovering devices and filtering a device search for previously discovered devices.

While searching by TCP/IP address, multiple devices can be discovered using a wildcard variable when typing in the criteria for the TCP/IP address. You can use a zero (0) or asterisk (*) as a wildcard character when performing a Quick Find based on a network subnet. For example, in order to find all the printers on the 122 subnet, the user would type in the address value 138.188.122.0. This would find devices with IP addresses of 138.188.122.2, 138.188.122.3, 138.188.122.4, and so on.

Note: If you enter a TCP/IP address, MarkVision Professional first checks the list of devices already discovered. If the address is not in the list, MarkVision Professional initiates a device discovery to find it.

Note: IPX discoveries can only be performed using the Device Discovery task.

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110

Adding devices

In some situations you may want to discover some devices without creating a profile. In these situations you can use the Add Devices task to discover individual or small groups of devices.

To use the Add Devices task:

Select Add Devices from the All Tasks menu, or select MarkVision

Device Discovery

Add Devices on the MVP Home screen.

Select a specific device or devices from the list of existing devices on the screen, or click Add to enter a new device address, and then click OK.

Click Start to begin the discovery.

You can also select the Exclude tab to select devices from an existing profile that you do not want to include in the discovery.

Select the Advanced tab to reset additional discovery settings.

Note: You can save any new groups of devices that you establish with the Add Devices task as a new discovery profile by clicking Save as Profile.

Is IPX supported?

IPX management support

IPX management support is only available for a MarkVision Server running on a Windows NT,

Windows 2000, Windows XP, or Windows 2003 Server workstation. UNIX clients can connect to a

Windows-based MarkVision Server to manage printers with the IPX protocol.

IPX protocol support must be installed on the Windows NT, Windows 2000, Windows XP, or Windows

2003 Server workstation. If IPX protocol support is not installed, the IPX option is disabled. The

NetWare protocol for the supported print server must be active to be discovered.

Note: Not all devices are available through IPX support.

IPX printer installation support

The easiest way to configure the print server for NetWare jobs in non-NDPS and non-NEPS environments is to use the Network Printer Utility for NetWare (Interwin). The Network Printer Utility

(Interwin) automatically creates all the necessary NetWare objects (print queue objects, print server objects, and printer objects).

Is there any way to speed up device discoveries?

The time MarkVision Professional takes to discover devices varies, depending on the scope of the discovery. A device discovery spanning multiple subnets (133.122.0.0) requires more time than a device discovery spanning a single subnet (133.122.123.0).

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111

From the Scheduling task, the MarkVision Server can be set to perform network discoveries once, daily, weekly, or monthly. Device discoveries can be scheduled to occur at off times, when network traffic is less busy, and routinely scheduled device discoveries ensure that the list of devices

MarkVision Professional manages is current.

For a more in depth look at discovering devices, see

Adding and removing devices

How do I set up Printer Inventory?

You can use the MarkVision Server to gather and store information about the devices in your organization. You can then view the collected information (printer inventory) using a database tool or an application, such as MarkTrack, specifically designed to interpret and display the information.

Note: If you are using a MarkTrack database, MarkTrack version 2.0 or later is required.

Use the information gathered by the printer inventory process to answer questions such as:

•

How many printers do we have on our server(s) / network?

•

What types of printers do we have?

•

What options are installed on our printers?

•

What is the lifetime page count of our printers?

Enable printer inventory

Select Printer Inventory from the All Tasks menu.

Select the database you want to use.

Enter the username, password, and connection path (URL) for the database you plan to use.

Add the printer(s) from which you would like to collect printer inventory to the Selected

Printers box. You can select printers from folders or perform a quick find to locate the printers you need. (Select multiple printers by using the Ctrl or Shift key.)

Click Apply.

If you would like printer inventory to run at a specific time, select Scheduling from the All Tasks menu.

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112

The following table shows the path styles used for each type of database.

Database

Oracle

Access,

SQL Server

CSV

Description

The default is the path to the MarkVision Server. If the database is installed on a different server, change the URL field appropriately, using the path style below:

<database driver>@<database server's IP address>:<database port>:<database instance (memory area)>

For example:

jdbc:oracle:thin:@117.124.46.113:1521:orcl

<database driver>:<DSN>

For example:

jdbc:odbc:yourdsn

DSN is a Data Source Name, which must be created prior to using Job Statistics or Printer

Inventory. Use your ODBC configuration in Windows' Control Panel to create a DSN.

Note: Exporting this information through an ODBC interface is only supported in a

Windows environment.

For example:

C:\temp\printerinventory\home

How do I set up Job Statistics?

Enable Job Statistics

Select Job Statistics: Trend Analysis from the All Tasks menu.

Select the database you want to use.

Enter the username, password, and connection path (URL) for the database you plan to use.

Select the type of job statistics to use and whether or not status alerts should be documented.

Select the property to use to locate the printer.

Add the printer(s) for which you want to enable Job Statistics to the Selected Printers box.

You can select printers from folders or perform a quick find to find the printers you need.

Select multiple printers by using the Ctrl or Shift key.

Click Apply.

Notes:

How do I set up Job Statistics?

113

•

To enable Job Statistics, use the

task.

•

If you are using a MarkTrack database, MarkTrack version 2.0 or later is required.

•

The URL is the path to the database used to monitor this server. MarkVision currently supports the following databases: Access, Oracle, and SQL Server, as well as CSV format

(Comma Separated Variables). The following table shows the path styles used for each type of database.

Database

Oracle

Access,

SQL Server

CSV

Description

The default is the path to the MarkVision Server. If the database is installed on a different server, change the URL field appropriately, using the path style below:

<database driver>@<database server's IP address>:<database port>:<database instance (memory area)>

For example:

jdbc:oracle:thin:@117.124.46.113:1521:orcl

<database driver>:<DSN>

For example:

jdbc:odbc:yourdsn

DSN is a Data Source Name, which must be created prior to using Job Statistics or Printer

Inventory. Use your ODBC configuration in Windows' Control Panel to create a DSN.

Note: Exporting this information through an ODBC interface is only supported in a

Windows environment.

For example:

C:\temp\printerinventory\home

What are the differences between the Application and the Web

Client?

Differences between the MarkVision Application and the MarkVision Web Client

The MarkVision Application and Web Client are essentially the same program. All folders, filters, devices, and so on that are managed by the MarkVision Server are available to users of either the application or the client, provided that the user has been granted access.

The Web Client requires the installation of the Java browser plug-in. Since the Web Client runs through a Web browser, you can use it to access the MarkVision Server from any computer on your network.

What do the lines through some devices mean?

Because the nature of MarkVision Professional is such that all tasks are available all of the time, it is possible to choose devices that do not support a given task. For example, not all printers can report

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114

their toner/ink levels. When this occurs, the name of the device incapable of the selected task has a line through it.

If a device that does not support the current task is selected, MarkVision Professional responds in the following way:

•

For a single device selection, the message

Device Incapable of Task

is displayed.

•

When multiple devices are selected, and one or more of them do not support the current task, either of the following occurs:

–

For read-only tasks (such as status and toner levels), MarkVision Professional displays the

Device Incapable of Task

message in place of the task information for that device. All supported devices have their appropriate information displayed.

–

For multi-device configuration tasks, MarkVision Professional warns you that some of the devices will not be affected by the task because they do not support the function or feature that is being configured.

Why are some devices displayed in red text?

Devices that are displayed in red text are password protected. In order to gain access to a password protected device, you can use the Enter Device Password task to gain access to a protected device for the duration of the current Client session. The Enter Device Password task is located under

MarkVision

Enter Device Password or in the All Tasks list.

An administrator also has the option to add a device’s password to the Manage Global Password list.

If a user has access to the Manage Global Passwords list task, they will in turn have access to every device that MarkVision manages that has a password included in the list.

Because the Manage Global Passwords list task provides access to valuable device passwords, access to the task should be limited to administrative personnel.

How do I create a filter and apply it to a folder?

Filters provide an easy way to view devices of a certain type or status.

Create a filter

From the menu bar, select MarkVision

Filters. The Filter Creation window appears.

Click New.

Give your filter a meaningful name.

Under the Name dialog box, select either Basic or Advanced.

•

If you select Basic

Select the filter conditions. If you select more than one condition, you can specify whether a device must meet any or all conditions in order to be included in the folder. If All is selected, a device must meet all conditions. If Any is selected, a device must meet at least one condition to be included in the folder.

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115

• If you select Advanced

You can create conditions by first selecting a parameter, then selecting a logical operation, and then selecting or typing in a value.

For example, if you wanted to "filter out" all color printers, you would:

From the parameter box, select Color.

From the operation box, select Equal To.

From the value box, select Monochrome.

Likewise, if you wanted to "filter in" all printers with Job Timeouts greater than or equal to

90 seconds, you would:

From the parameter box, select Job Timeout.

From the operation box, select Greater Than Or Equal To.

From the value box, type in

Note: Some values (such as the 90 seconds in the previous example) must be manually typed.

As in the Basic filter configuration, if All is selected, a device must meet all conditions. If Any is selected, a device must meet at least one condition to be included in the folder. If only one condition is specified, the Any and All radio buttons will be grayed out.

For a more in-depth look at filters, see