Priority Dispatch ProQA 3.4 Emergency Dispatch Software User Guide
Reklama
Reklama
ProQA
3.4
Intellectual property rights in and to this document and to all licensed products referenced in it are held and controlled by Jeff J. Clawson, M.D. and Medical Priority Consultants, Inc., d.b.a. Priority Dispatch
Corp., SLC, Utah, USA (PDC). All rights not specifically granted or licensed in writing by PDC are reserved to PDC.
Copyrights to the ProQA software and its documentation are registered with the U.S. Copyright Office.
Under international copyright law and treaties, neither this document, nor the software or related licensed products described in it, may be copied, in whole or in part, without the prior, express, written consent of PDC, as provided in written license or other agreements with PDC. The same proprietary and copyright notices must be affixed to any permitted copies as were part of the original. Copyrights, patents, and other intellectual property rights will be enforced against suppliers and users of unlicensed copies and derivative works.
The content of this document is furnished for informational use only, is subject to change without notice, and should not be construed as imposing or implying any obligation upon PDC. Further, PDC assumes no responsibility or liability for any error or inaccuracy that may appear in this document.
Priority Dispatch, Medical Priority, Medical Priority Dispatch System, MPDS, Advanced Medical
Priority Dispatch System, AMPDS, Fire Priority Dispatch System, FPDS, Police Priority Dispatch
System, PPDS, Zero-Minute Response Time, First at Helping People First, Professional Quality
Assurance, ProQA, the ProQA logo, PDQA, Advanced Quality Assurance, AQUA, the AQUA logo, the caduceus logo, and the Priority Dispatch logo are all trademarks or servicemarks of PDC.
National Acadmies of Emergency Dispatch, NAED, National Academy of Emergency Medical
Dispatch, NAEMD, National Academy of Emergency Fire Dispatach, NAEFD, National Academy of
Emergency Police Dispatch, NAEPD, are all trademarks or servicemarks of the National Academies of
Emergency Dispatch.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. FairCom and
FairCom Server are registered trademarks of FairCom Corporation. Intel and Pentium are registered trademarks of Intel Corporation. Mention of third-party products is for informational purpose only and constitutes neither an endorsement nor a recommendation. PDC assumes no responsibility with regard to the performance or use of these products.
Protocols contained in the ProQA
software and described in this document may be covered by one or more of the following U.S. Patents: 5,857,966; 5,989,187; 6,004,266; 6,010,451; 6,053,864; 6,076,065;
6,078,894; 6,106,459; and Patents Pending. The Protocols are not in the public domain.
2005 PDC
All Rights Reserved
050523
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The Display Case Summary and Search For Incident Number Dialog Boxes . . . . . . . . . . . . . . 54
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6-Operator Maintenance Utility
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7-Response Configuration Utility
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15
Contacting The National Academies Of Emergency
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ProQA
3.4
ProQA
is the premier prioritized emergency dispatch software package. It offers you the automated tools necessary to provide the very best in public safety dispatch service using the
National Academies of Emergency Dispatch
(NAED
) Priority Dispatch System Protocols
(see “Priority Dispatch System Protocols” on page 18 ). During the course of an emergency call,
ProQA guides you through the process of collecting vital information, choosing an appropriate dispatch code, and providing appropriate instructions until responders arrive at the scene.
ProQA is an expert system designed to help you provide the very best in service and speed.
Prioritized dispatch codes are often determined in less than one minute. Additionally, ProQA helps you provide immediate Post-Dispatch and Pre-Arrival Instructions to improve scene safety and prevent well-meaning bystanders from accidentally making a bad situation worse. These immediate instructions make it possible for you to provide a Zero-Minute Response
.
ProQA is built on a foundation of empirical literature and emergency dispatch experience. It purposely takes into account the unique, non-visual nature of the public safety dispatch environment, where help is provided by remote control. The NAED Protocols contained in the
ProQA software meet or exceed standards published by the U.S. Department of Transportation, the National Association of EMS Physicians, the American College of Emergency Physicians, the National Institutes of Health, and the National Academies of Emergency Dispatch.
The use of ProQA software by Emergency Dispatchers trained and certified by NAED results in state-of-the-art emergency dispatching. NAED also offers training for communication center supervisors, medical directors, and public safety administrators in the form of a Leadership
Seminar. This seminar provides instruction on management, supervision, and training issues related to this software.
ProQA, along with its companion software package AQUA
(Advanced QUality Assurance), provides a superb quality assurance platform designed specifically for the needs of quality improvement coordinators, medical directors, and emergency dispatch supervisors.
Prior to using ProQA you must be:
• Trained and certified in the use of the appropriate NAED Priority Dispatch System(s).
• Trained in the operation of ProQA
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ProQA
3.4
Protocols included in ProQA are maintained by the National Academies of Emergency Dispatch
(NAED). NAED is made up of the National Academy of Emergency Medical Dispatch
(NAEMD), the National Academy of Emergency Fire Dispatch (NAEFD), and the National
Academy of Emergency Police Dispatch (NAEPD) which are responsible for maintaining the
Medical Priority Dispatch System
(MPDS
), the Fire Priority Dispatch System
(FPDS
), and the Police Priority Dispatch System
(PPDS
) respectively.
The NAED College of Fellows is made up of a number of internationally recognized experts in emergency medical services, emergency fire services, emergency police services, and emergency telecommunications. These experts employ an orderly process to develop and maintain legallydefensible standards and protocols.
In an effort to continually improve the Priority Dispatch System Protocols, NAED welcomes proposals for change from protocol users. Contact NAED for information on how to submit a proposal for change (see
“Contacting The National Academies Of Emergency Dispatch” on page 22 ).
The MPDS was developed more than twenty-five years ago by Jeff J. Clawson, M.D. Over the years it has been updated and revised to reflect state-of-the-art practice in Emergency Medical
Dispatch. Today it is maintained by the NAEMD.
The MPDS is simple, yet complete. It includes Chief Complaint protocols which help Emergency
Medical Dispatchers (EMDs) quickly obtain vital information about patient status and scene conditions. The EMD uses this information to send the appropriate response configuration as determined by local medical and EMS control. The MPDS also includes DLS treatment sequence protocols covering arrest, choking, and childbirth. These protocols enable a trained and certified
EMD to assist the caller in immediately helping the patient.
The FPDS is the first complete protocol system for processing fire/rescue emergency calls. It includes Chief Complaint protocols which help Emergency Fire Dispatchers (EFDs) quickly obtain vital information about the incident. The EFD uses this information to send the appropriate response configuration as determined by local authorities. The FPDS also includes Pre-Arrival
Instructions for trapped callers, people on fire, sinking vehicles, and people in water. These protocols enable a trained and certified EFD immediately help people in danger.
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ProQA
3.4
The PPDS is to Emergency Police Dispatch what the MPDS is to Emergency Medical Dispatch and the FPDS is to Emergency Fire Dispatch. It includes Chief Complaint protocols which help
Emergency Police Dispatchers (EPDs) quickly obtain vital information about the incident. The
EPD uses this information to send the appropriate response configuration as determined by local authorities. The PPDS also includes critical instructions for callers in danger.
Point:
Click:
Double-click:
Right-click:
To move the mouse until the mouse pointer is over the specified item.
To point to an item with the mouse, than press and release the left mouse button once.
To point to an item with the mouse, then click twice in rapid succession.
To point to an item with the mouse, then press and release the right mouse button once.
Drag and Drop:
To move the mouse pointer over the specified item, press and hold the left mouse button, move the item to the specified location (drag), and then release the mouse button (drop).
Select:
To mark or highlight an item by placing the mouse pointer in front of the item, pressing the left mouse button and moving the pointer over the selection, then releasing the mouse button. You can select an individual item (word, button, menu item, etc.) by clicking on it once with the mouse.
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Bold Type
Blue Type
Black Type
Red Type
Bold type is used to indicate commands that you should execute or text that you should enter from the keyboard.
Bold type is also used to highlight specific user interface items.
Blue type is used to indicate a hyperlink. Clicking on a hyperlink will automatically take you to a different section of the user's guide.
Black type is used for section titles. Black type is also used to indicate notes, tips, or helpful hints.
Red type is used to indicate a warning. This is used when the action could result in a loss of data or another significant problem.
,
|
Ctrl
OK
+
Keyboard keys are indicated by the text displayed on the key. For example,
Ctrl
,
Alt
, and
Enter
refer to the Control key, the Alternate key, and the Enter key respectively.
Buttons are indicated by the text that is displayed on the button. For example, “click on the
OK
button.”
A vertical bar is used to indicate “then select” when a menu command is presented in an instruction. Instead of saying “Select the
File
command from the menu bar, then select the
Save
command from the
File
menu,” we say “Select
File | Save
.”
The plus sign is used to indicate that you should press a key and then press another key without releasing the first key. For example,
Ctrl+S
means to press the
S
key while holding down the
Ctrl
key.
A comma is used to indicate that you should press a key, release it, and then press another key. For example,
Alt,F
means that you should press and release the
Alt
key, and then press and release the
F
key.
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If you need technical assistance, or have questions related to the use of ProQA not covered in this user's guide, you can contact Priority Dispatch Technical Support at:
Priority Dispatch Corp.
Attn: Technical Support
139 E. South Temple, Suite 500
Salt Lake City, Utah 84111
United States of America
USA/Canada: 800-363-9127
International: 801-363-9127
Fax: 801-363-9144
Email: [email protected]
Website: www.prioritydispatch.net
This user's guide is a continually growing work. In an attempt to provide you with the best customer service possible we would greatly appreciate any input or suggestions that you may have regarding this user's guide, its contents, or organization. Please send your suggestions to:
Priority Dispatch Corp.
Attn: Software Documentation
139 E. South Temple, Suite 500
Salt Lake City, Utah 84111
United States of America
Fax: 801-363-9144
Email: [email protected]
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Contacting The National Academies Of
Emergency Dispatch
If you have questions regarding the MPDS, FPDS, or PPDS, please contact the National
Academies of Emergency Dispatch at:
NAED
139 E. South Temple, Suite 200
Salt Lake City, Utah 84111
United States of America
USA/Canada: 800-960-6236
International: 801-359-6916
Fax: 801-359-0996
Website: www.emergencydispatch.org
22
This chapter contains important information about the ProQA user interface. You will learn how to start and logon to ProQA. You will also be provided with an overview of the ProQA window.
Finally, you will learn the functions of ProQA menu bar commands, shortcut keystrokes, and various ProQA buttons.
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To start ProQA for Medical, click on the Windows
Start
button and select
Programs | Priority
Dispatch | ProQA Case Entry
.
To start ProQA for Fire, click on the Windows
Start
button and select
Programs | Priority
Dispatch | ProQA Fire | Case Entry
.
To start ProQA for Police, click on the Windows
Start
button and select
Programs | Priority
Dispatch | ProQA Police | Case Entry
.
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The first thing you will see when you start ProQA is the
ProQA Logon
window.
To logon to ProQA, enter your operator logon name and password in the appropriate fields and click on the
OK
button or press
Enter
.
A logon name and password must be assigned to you by the system administrator.
If the computer does not recognize your logon name and password after three attempts, the program will automatically close.
The initial operator logon name is SUPERVISOR. The initial password is PROQA.
The initial logon name and password should be removed once an administrator has been added to the system. To add an administrator, see
“6-Operator Maintenance Utility” on page 145
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The first thing you see after you logon to ProQA is the
Waiting For Next Incident
screen.
If a Low Resources warning message appears, contact your system administrator immediately to prevent your workstation from freezing up.
To start a new case, simply enter a case number in the
Case number
field and press
Enter
.
If you press
Enter
without entering a case number, ProQA will automatically assign a case number to the case.
In some agencies, the case number is entered automatically by CAD.
Contact your system administrator to learn how to start a new case.
26
The first thing you see when you start a new case is the
ProQA
window.
ProQA
3.4
The
Menu bar
contains several drop-down menus that contain the commands necessary to operate ProQA. See
“ProQA Menus and Controls” on page 30 for detailed information on each of
the menu commands.
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3.4
The
Tool bar
contains shortcut buttons for commonly used ProQA commands. See
Bar” on page 49 for detailed information on each of the buttons.
There are five tabbed pages in the ProQA window:
Entry, KQ, PDI/CEI, DLS,
and
Summary
.
For detailed information on how to use these tabbed pages see “Case Entry (Entry Tab)” on page 69 ,
“Key Questions (KQ Tab)” on page 82 ,
“Post-Dispatch Instructions (PDI/CEI Tab)” on page 93 ,
“Dispatch Life Support (DLS Tab)” on page 97
, and
“Summary Tab Overview” on page 102 .
The
Status bar
is located at the bottom of the ProQA window and contains the following information.
The
Status bar
shows you which operator is logged on to ProQA. In the example above, operator
SUPERVISOR
is logged on.
The
Status bar
shows you the case number of the active case. In the example above, the active case number is
0004000056
.
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The
Status bar
shows you which language is selected for the operator and the caller. In the example above, the operator is using North American English (NAE) as indicated by the code
O:NAE
. The caller is also using NAE as indicated by the code
C:NAE
.
If two languages are installed on your system, you can toggle between them by clicking on the language codes.
You can also press
F11
to toggle the operator language, or
F12
to toggle the caller language.
If more than two languages are installed on your system, you can click on these language codes to display a language selection menu. To change languages, simply click on the desired language.
You can also press F11 to display the operator language selection menu, or F12 to display the caller language selection menu.
After you have completed Case Entry, the
Status bar
shows you important case information. ProQA for Medical shows you the patient’s age, gender, status of consciousness, and status of breathing. ProQA for Fire and ProQA for Police show you a brief responder script containing the Chief Complaint.
After you have dispatched the case, the
Status bar
shows you the dispatch code and Determinant Descriptor text.
The
Status bar
shows you the incident location and callback number for the active case.
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Select
File | New case
or press
Ctrl+N
to start a new case.
This command is not available for CAD-interfaced installations.
Select
File | Open case
or press
Ctrl+O
open a previously completed or aborted case.
The
Search for Incident Number
dialog box appears.
Double-click on the case you want to open or select the appropriate case and click on the
OK
button.
See
“The Display Case Summary and Search For Incident Number Dialog
for detailed instructions on how to use the
Search for
Incident Number
dialog box.
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Select
File | Close case
or press
Ctrl+F4
to close a case.
If you close a case that has not been dispatched, ProQA will ask for the reason you are aborting the case.
Select the appropriate reason from the list, or type the reason in the free text field located directly below the list, and click on the
OK
button.
The system administrator can configure the system to
disable the free text field (see
“Abort Reasons Tab” on page 142
Select
File | Caller hangup
to close a case in which the caller disconnects the call before the case has been dispatched.
This is essentially the same as aborting a case except you are not asked for an abort reason.
Select
File | Hold case
to place a case on hold.
The elapsed time indicator continues to run while the case is on hold.
This command may be disabled (see
“Allow Cases To Be Held Checkbox” on page 131
). This decision is made by the local agency or CAD vendor.
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Select
File | Pick-up case
to return to a case that has been placed on hold.
This command is not available for CAD-interfaced installations. If your agency uses a CAD interface, you must use your CAD system to pick up a case on hold.
The
Pick-up case
dialog box appears.
Double-click on the case you want to pick-up, or select the appropriate case and click on the
OK
button.
Cases that have been placed on hold from another workstation are available for pick-up if the computers share ProQA database files.
Select
File | Change case number
to change the control number used to identify the case.
The
Change case number
dialog box appears.
Simply type the new case number in the text box and click on the
OK
button.
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3.4
Select
File | Print case
to print a case summary.
If no case is currently open, the
Search for Incident Number
dialog box appears allowing you to select the case to print (see
Summary and Search For Incident Number Dialog Boxes” on page 54
).
The
Print Case Summary
dialog box appears.
Simply select the information you want printed and click on the
button.
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3.4
Select
File | Exit
to exit ProQA.
If you have not dispatched the current case, you will be asked for the
reason you are aborting the case (see
“File | Close Case” on page 31
Depending on your system settings, the
Logoff confirmation
dialog box may or may not appear
(see “On Exit Field” on page 132 ).
Click on the
Yes
button to exit ProQA and logoff.
Click on the
No
button to exit ProQA without logging off. This allows you to open ProQA again later without logging on again. You should only do this if you know that you will be the next person to open ProQA.
A check mark next to an item on the
View menu
indicates that the item will be shown. No check mark indicates that the item will be hidden.
Select
View | Hints
to show or hide the help hints feature. When this feature is on, a hint is displayed when the mouse pointer is moved over selected objects.
Select
View | Sort Chief Complaints
to display the list of Chief Complaints in alphabetical or numerical order (see
“Chief Complaint” on page 75 ). When
Sort Chief Complaints
is checked, the list is displayed in alphabetical order. When
Sort Chief Complaints
is unchecked, the list is displayed in numerical order.
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ProQA
3.4
Select
Spec Logs | Log Comments
or press
Ctrl+L
to enter comments about the case.
The
Comments
dialog box appears.
Simply type your comment in the text field and click on the
OK
button.
The text field will accept up to 60 alphanumeric characters.
Comments appear in the sequence of events recorded in the case log and can be viewed on the
Summary tab
(see
“Sequences Sub-Tab” on page 108 ).
Comments are not passed to CAD and should not be used for urgent messages. Urgent messages can be passed to CAD using the Urgent
Message
“Spec Logs | Urgent Message” on page 36
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3.4
Select
Spec Logs | Urgent Message
to send an urgent message to CAD.
This feature may not be supported by all CAD systems. Check with your
CAD vendor to make sure this feature is supported before using it.
The
Urgent Message
dialog box appears.
Simply type your message in the text field and click on the
OK
button.
The text field will accept up to 60 alphanumeric characters.
When ProQA is integrated with a CAD system that supports this feature, urgent messages are passed to CAD. Urgent messages also appear in the sequence of events recorded in the case log and can be viewed on the
Summary tab
(see
“Sequences Sub-Tab” on page 108
).
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Select
Spec Logs| HAZMAT Info
or press
Shift+Ctrl+H
to display the
Essential HAZMAT
Information
dialog box.
You can use the
Essential HAZMAT
Information
dialog box to view, edit, or enter essential information for HAZMAT cases. Simply type the applicable information in the appropriate fields and then click on the
Info Completed
button to close the dialog box.
Essential HAZMAT Information is displayed on the
Key Questions tab
(see
“Question Answers Sub-Tab” on page 86 ).
It also appears in the sequence of events and can be viewed on the
Summary tab
(see
“Sequences Sub-Tab” on page 108 ).
You can view HAZMAT information at any time by displaying the
Essential
HAZMAT Information
dialog box.
37
Select
Spec Logs| CBRN
to display the
CBRN
Surveillance
dialog box.
You can use the
CBRN Surveillance
dialog box to view, edit, or enter essential information for potential
Chemical, Biological, Radiological, or Nuclear
(CBRN) attacks. Simply check the reported symptoms and then click on the
Info Completed
button to close the dialog box.
CBRN Surveillance Information is displayed on the
Key Questions tab
Tab” on page 86 ). It also appears in the sequence of
events and can be viewed on the
Summary tab
(see
“Sequences Sub-Tab” on page 108
).
You can also view CBRN information at any time by displaying the
CBRN
Surveillance
dialog box.
ProQA
3.4
38
39
ProQA
3.4
Select
Spec Logs| SARS
to display the
SARS
Symptoms
dialog box.
You can use the
SARS Symptoms
dialog box to view, edit, or enter essential information for potential SARS cases. Simply check the reported symptoms and then click on the
Info
Completed
button to close the dialog box.
SARS Symptoms Information is displayed on the
Key Questions tab
(see
Answers Sub-Tab” on page 86 ). It also appears
in the sequence of events and can be viewed on the
Summary tab
(see
“Sequences Sub-Tab” on page 108 ).
You can also view SARS information at any time by displaying the
SARS Symptoms dialog box.
ProQA
3.4
Select
Spec Logs| Vehicle
Description
or press
Shift+Ctrl+V
to display the
Vehicle Description
dialog box.
You use the
Vehicle
Description
dialog box to view, edit, and enter vehicle descriptions. Simply type the applicable information in the appropriate fields and then click on the
Info
Completed
button to close the dialog box.
The
Vehicle Description
dialog box appears automatically when a Key
Question asks for a vehicle description.
To enter descriptions for more than one vehicle, enter the appropriate description for the first vehicle and then click on the
Add Vehicle
button. The description fields are cleared and the description of the first vehicle appears in the
Completed
field on the left side of the dialog box.
Repeat this process until all vehicle descriptions have been entered. If you need to edit the description of a previously entered vehicle, simply click on the appropriate description in the
Completed
field. When you are finished, click on the
Info Completed
button to close the dialog box.
Vehicle descriptions are displayed on the
Key Questions tab
(see
Summary tab
(see “Sequences Sub-Tab” on page 108
).
40
ProQA
3.4
Select
Spec Logs| In-flight
Information
or press
Shift+Ctrl+I
to display the
Inflight Emergency
Information
dialog box.
You use the
In-flight
Emergency Information
dialog box to view, edit, and enter in-flight emergency information for aircraft emergencies. Simply type the applicable information in the appropriate fields and then click on the
Info Completed
button to close the dialog box.
The In-flight Emergency Information dialog box appears automatically when a Key Question asks for the information.
In-flight emergency information is displayed on the
Key Questions tab
Sub-Tab” on page 86 ). It also appears in the sequence of events and can be viewed on the
Summary tab
(see
“Sequences Sub-Tab” on page 108 ).
41
ProQA
3.4
Select
Spec Logs| Boat (Vessel) Emergency Information
or press
Shift+Ctrl+B
to display the
Boat (Vessel) Emergency Information
dialog box.
You use the
Boat (Vessel) Emergency Information
dialog box to view, edit, and enter emergency information for boat-related emergencies. Simply type the applicable information in the appropriate fields and then click on the
Info Completed
button to close the dialog box.
The Boat (Vessel) Emergency Information dialog box appears automatically when a Key Question asks for the information.
Boat emergency information is displayed on the
Key Questions tab
(see
Sub-Tab” on page 86 ). It also appears in the sequence of events and can be viewed on the
Summary tab
(see
“Sequences Sub-Tab” on page 108 ).
42
ProQA
3.4
Select
Spec Logs| Persons
Description
or press
Shift+Ctrl+P
to display the
Persons Description
dialog box.
You use the
Persons
Description
dialog box to view, edit, and enter persons descriptions. Simply type the applicable information in the appropriate fields and then click on the
Info Completed
button to close the dialog box.
The
Persons
Description
dialog box appears automatically when a Key Question asks for a persons description.
To enter descriptions for more than one person, enter the appropriate description for the first person and then click on the
Add Person
button. The description fields are cleared and the description of the first person appears in the
Completed
field on the left side of the dialog box.
Repeat this process until all persons descriptions have been entered. If you need to edit the description of a previously entered person, simply click on the appropriate description in the
Completed
field. When you are finished, click on the
Info Completed
button to close the dialog box.
Persons descriptions are displayed on the
Key Questions tab
(see
Summary tab
(see “Sequences Sub-Tab” on page 108
).
43
ProQA
3.4
Select
Options | Logout operator
to logout of ProQA. The
ProQA
Logon
window appears waiting for the next operator.
Select
Options | Go to protocol
to change the Chief Complaint during the interrogation process.
This command allows you to switch to a more suitable protocol (when necessary) as you obtain more information from the caller.
Select
Options | Go to specific PAI
to go to a specific Pre-Arrival Instructions protocol.
This command is only available after you have finished Case Entry and
Key Questions.
The
Specific PAI Target Tool
dialog box appears.
44
ProQA
3.4
Click on a specific PAI to display the list of steps within the PAI. Select the appropriate step and then click on the
OK
button to go to the step.
Clicking on the PAI title again collapses the list of steps.
Click on the
Case Exit X-1
button to go immediately to Case Exit instructions (ProQA for
Medical)
Click on the
Urgent Disconnect
button to go immediately to Urgent Disconnect instructions
(ProQA for Medical).
Click on the
Control Bleeding
button to go immediately to Control Bleeding instructions
(ProQA for Medical).
Click on the
Arrival Interface
button to go immediately to Arrival Interface instructions (ProQA for Medical).
Select
Options | Reconfigure response
to reconfigure the dispatch code after a code has been assigned to the case.
ProQA takes you to the
Send Dispatch Screen
on the
Key Questions tab
Screen” on page 88 ). Select the appropriate code and click on the
Shift
button.
Select
Options | Delay dispatch
to delay the dispatch of a case until after additional Key
Questions have been answered.
This command is only available when it is possible to dispatch the case, and not all of the Key Questions have been answered.
Exercise caution when delaying dispatch. Do it only when you feel you need to ask additional Key Questions before dispatching, and when the additional delay will not be detrimental to the patient.
Select
Options | Enable dispatch
to enable dispatch after it has been delayed.
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ProQA
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This menu does not appear when only one language is installed.
Select
Go to language | Operator text
to change the
Operator text
A check mark appears next to the selected language.
Select
Go to language | Caller text
to change the
Caller text
).
A check mark appears next to the selected language.
Select
Tabs | Case Entry
(or click on the
Entry tab
) to go to the
Entry tab
(see
“Case Entry (Entry Tab)” on page 69 ).
Select
Tabs | Key Questions
(or click on the
KQ tab
) to go to the
KQ tab
(see “Key Questions (KQ Tab)” on page 82 ).
Select
Tabs | Post Dispatch Instructions
(or click on the
PDI/CEI tab
) to go to the
PDI/CEI tab
(see “Post-Dispatch Instructions (PDI/CEI Tab)” on page 93 ).
Select
Tabs | Dispatch Life Support
(or click on the
DLS tab
) to go to the
DLS tab
(see
“Dispatch Life Support (DLS Tab)” on page 97
).
46
ProQA
3.4
Select
Tabs | Case Summary
(or click on the
Summary tab
) to go to the
Summary tab
(see
“Summary Tab Overview” on page 102 ).
Select
Tabs | Next tab
or press
F6
to go to the next tab in the sequence.
Select
Tabs | Prior tab
or press
Shift+F6
to go to the previous tab in the sequence.
Select
Tabs | Additional Information
or press
Ctrl+I
to go directly to the
Additional
Information sub-tab
of the active tab.
Select
Version
to display the
ProQA Version Information
information box.
Click on the
Display in Notepad for Printing
to display the information in Microsoft
Notepad from which it can be printed.
Priority Dispatch
Technical Support personnel may ask for this information if you call for
47
ProQA
3.4
Select
Help | Contents
to start the ProQA online help.
Select
Help | Search for Help On
to search for a specific topic in the
ProQA online help.
Select
Help | How to Use Help
to learn how to use Windows help.
Select
Help | About ProQA
to display the
About ProQA
information box.
Click on the
Introduction tab
to read a brief introduction to ProQA.
Click on the
Software tab
to see the software credits, settings, and release information.
Click on the
License tab
to see your ProQA license and serial number.
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ProQA
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The
ProQA Tool bar
contains shortcut buttons for commonly used ProQA commands.
Click on the
New Case
button to start a new case (see “File | New Case” on page 30 ).
Click on the
Close Case
button to close a case (see “File | Close Case” on page 31 ).
The Close Case button has an X in it before the case has been dispatched and a - in it after the case has been dispatched.
Click on the
Hold Case
button to place a case on hold (see “File | Hold Case” on page 31 ).
Click on the
Pick-up Case
button to return to a case that has been placed on hold (see
“File | Pick-up Case” on page 32
).
Click on the
Log Comments
button to enter comments about the case (see
Click on the
Urgent Message
button to send an urgent message to CAD (see
| Urgent Message” on page 36 ).
Click on the
Go To Specific PAI
button to go to a specific Pre-Arrival Instruction (see
“Options | Go To Specific PAI” on page 44 ).
49
ProQA
3.4
Click on the
Rule of Nines
button to display the
Rule of Nines
information box.
Click on the
OK
button to close the
Rule of Nines
information box.
Click on the
Reconfigure Response
button to reconfigure the dispatch code after a code has been assigned to the case (see
“Options | Reconfigure Response” on page 45 ).
Click on the
Arrest
button to trigger an arrest response (9-D-1) when the caller tells you that the patient becomes unconscious and not breathing during caller interrogation or DLS instructions.
When you click on the Arrest button, ProQA automatically changes the answers to the Case Entry conscious and breathing questions to “No” and shunts to the Cardiac or Respiratory Arrest/Death Protocol. ProQA will present the Key Question, “Is there a defibrillator (AED) available?” and then dispatch a 9-D-1 code.
50
ProQA
3.4
Click on the
HAZMAT Info
button to display the
Essential HAZMAT Information
dialog
box (see “Spec Logs | HAZMAT Info (ProQA for Medical)” on page 37
).
Click on the
CBRN
button to display the
CBRN Surveillance
dialog box (see
| CBRN (ProQA for Medical)” on page 38 ).
Click on the
SARS
button to display the
SARS Symptoms
SARS (ProQA for Medical)” on page 39 ).
Click on the
Vehicle Description
button to display the
Vehicle Description
dialog box
(see
“Spec Logs | Vehicle Description (ProQA for Fire and Police)” on page 40 ).
Click on the
In-flight Info
button to display the In-flight Emergency Information dialog
box (see “Spec Logs | In-flight Info (ProQA for Fire)” on page 41 ).
Click on the
Boat Information
button to display the
Boat (Vessel) Emergency
Information
dialog box (see
“Spec Logs | Boat Emergency Information (ProQA for Fire)” on page 42
).
Click on the
Persons Description
button to display the
Persons Description
dialog
box (see “Spec Logs | Persons Description (ProQA for Police)” on page 43 ).
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ProQA
3.4
Click on the
Breathing Detector
button to display the
Breathing Detector Diagnostic
Tool
(see
“Using the Breathing Detector Diagnostic Tool” on page 62 ).
Click on the
Pulse Check
button to display the
Pulse Check Diagnostic Tool
(see
“Using the Pulse Check Diagnostic Tool” on page 64 ).
Click on the Compressions Monitor button to display the Compressions Monitor button
(see
“Using the Compressions Monitor Diagnostic Tool” on page 66 ).
When a new case is started, the
Chief
Complaint
button is blank. After a Chief Complaint has been selected in Case Entry, it is displayed in the
Chief Complaint
button.
When you click on the
Chief Complaint
button, a drop-down box containing a list of all of the
Chief Complaints appears. When possible, ProQA pre-selects likely candidates and places them at the top of the list for you to consider first.
Notice in this ProQA for Medical example that Protocol 24: Pregnancy/
Childbirth/Miscarriage is not in the list because the patient is male.
Simply click on the appropriate Chief Complaint to go to the appropriate Key Questions.
52
ProQA
3.4
The
Case Timer
shows the total elapsed time since the case was started. In the example shown, the case has been open for thirty-three seconds (
:33
).
After you dispatch the case, the elapsed time from the start of the case until dispatch is displayed next to the
Case Timer
. In the example shown the case was dispatched at twenty-eight seconds
(:28).
When you first open a case, the
Dispatch Icon
is gray.
The
Dispatch Icon
flashes red when the Send Dispatch screen is displayed (see
Dispatch Screen” on page 88 ).
After sending dispatch, the dispatch code assigned is displayed directly below the
Dispatch Icon
. You can click on the code to reconfigure the response (see “Options |
Reconfigure Response” on page 45
).
The
Dispatch Icon
flashes yellow when another dispatch code of the same level becomes available for the case. When appropriate, you can click on the code to
reconfigure the response (see “Options | Reconfigure Response” on page 45 ).
If cases are on hold, you will see
Cases on Hold
icon on the
Tool bar
. You can click on this icon to display the
Pick-up case
dialog box which you can use to pick up a case that is on hold (see
“File | Pick-up Case” on page 32 ).
This feature may be disabled (see
“Use Pending Change File” on page 131
This decision is made by the local agency or CAD vendor.
53
ProQA
3.4
The
Display case summary
dialog box and the
Search for Incident Number
dialog box are used to select a case from the ProQA database. Both dialog boxes have two tabbed pages labeled
Incidents
and
Display criteria
.
The
Incidents Tab
displays a list of cases from the ProQA database. To select a case, simply double-click on the desired case, or select the desired case and click on the
OK
button.
You can use the arrow keys on your keyboard or the scroll bar to scroll through the list of cases.
You can sort the list by incident number by clicking on the
Incident # column heading. You can also sort the list by date/time by clicking on the
Date/Time
column heading. The sort column is displayed in bold.
The
Incident #
column displays the incident number for each case. Click on the column header to toggle the sort order between descending (highest to lowest) and ascending (lowest to highest).
Incident numbers are shown in italics when sorted by ascending incident #.
The
Operator ID
column displays the operator ID of the calltaker who handled each case.
54
ProQA
3.4
The
Date/Time
column displays the date and time the call was received for each case. Click on the column header to toggle the sort order between descending (newest case to oldest case) and ascending (oldest case to newest case).
Dates and times are shown in italics when sorted by ascending date/time.
The
Address
column displays the location of each case.
This column automatically expands when the dialog box is made wider.
The
CC #
column displays the Chief Complaint selected for each case.
The
Display criteria tab
is used to control which cases are displayed in the cases list on the
Incidents tab
. You can select cases by incident number, operator ID, date, address, and Chief
Complaint code.
55
ProQA
3.4
Select
Incident Number
or
Date
as the sort order field.
Selecting cases by a field other than the sort order field may take a considerable amount of time.
To include only cases with incident numbers that begin with a specific sequence of numbers, check the
Incident number begins with:
checkbox and enter the desired numbers in the field.
When you are finished, click on the
OK
button. In the example shown, only cases with incident numbers beginning with 0098 will appear in the cases list.
Enter the entire incident number in the field to find a specific case.
To include only cases handled by a specific calltaker, check the
Operator ID is:
checkbox and enter the calltaker’s operator ID in the field. When you are finished, click on the
OK
button. In the example shown, only cases handled by operator 11447 will appear in the cases list.
56
ProQA
3.4
To include only cases that took place on a particular day, check the
Date is:
checkbox and enter the date in the field. When you are finished, click on the
OK
button. In the example shown, only cases that took place on 6/15/2000 will appear in the cases list.
Click on the button to display a drop-down calendar which you can use
“Drop-Down Calendar” on page 58
in “today,” “tomorrow,” “yesterday,” “last Tuesday,” etc., and ProQA will automatically enter the correct date.
To include only cases with addresses that contain a specific alphanumeric string, check the
Address contains:
checkbox and enter the string in the field. When you are finished, click on the
OK
button. In the example shown, only cases with addresses that contain CODY LANE will appear in the cases list.
To include only cases with a specific Chief Complaint code, check the
Code is:
checkbox and enter the Chief Complaint code in the field. When you are finished, click on the
OK
button. In the example shown, only cases with Chief Complaint code 10 will appear in the cases list.
57
ProQA
3.4
The drop-down calendar is a specialized edit control that provides enhanced date entry capabilities.
To select a date, use the month and the
buttons to select the desired
buttons to select the desired year, and then click on the desired date in the calender. In the example above, June 15, 2000 has been selected.
To return to the previously selected date, click on the
button. To return to the current date (today’s date), click on the button.
You can also use the following keystrokes to select the desired date.
Right Arrow:
Left Arrow:
Down Arrow:
Up Arrow:
Page Down:
Page Up:
Home:
This keystroke moves the selection to the next day (if the last day of the month is selected, this keystroke moves the selection to the first day of the next month).
This keystroke moves the selection to the previous day (if the first day of the month is selected, this keystroke moves the selection to the last day of the previous month).
This keystroke moves the selection to the same day of the next week (if a day in the last week of the month is selected, this keystroke moves the selection to the first week of the next month).
This keystroke moves the selection to the same day of the previous week (if a day in the first week of the month is selected, this keystroke moves the selection to the last week of the previous month).
This keystroke moves the selection to the same day of the next month.
This keystroke moves the selection to the same day of the previous month.
This keystroke moves the selection to the first day of the month.
58
ProQA
3.4
End:
Ctrl+Page Down:
This keystroke moves the selection to the last day of the month.
This keystroke moves the selection to the same day of the same month of the next year.
Ctrl+Page Up:
Ctrl+Home:
Ctrl+End:
This keystroke moves the selection to the same day of the same month of the previous year.
This keystroke moves the selection to the first day of the year.
This keystroke moves the selection to the last day of the year.
59
ProQA
3.4
The ProQA Diagnostic Tools are optionally enabled tools designed to help EMDs determine agonal breathing, perform pulse checks, and monitor CPR compressions. When enabled, these tools can be accessed at any time by clicking on the
ProQA DIagnostic Tools
buttons (see
“Breathing Detector Button (ProQA for Medical)” on page 52
,
“Pulse Check Button (ProQA for
Medical)” on page 52 , and “Compressions Monitor Button (ProQA for Medical)” on page 52 ).
The ProQA Diagnostic Tools must be enabled or disabled by the system administrator (see
“Activate Diagnostics (ProQA for Medical)” on page 132
).
60
ProQA
3.4
The
Menu bar
contains several drop-down menus that contain commands used to operate the
ProQA Diagnostic Tools.
Select
File | Exit
to exit and close the ProQA Diagnostic Tools.
Select
Version
to display the
ProQA Diagnostic Tools Version
information box.
Select
Abbreviations
to display a list of abbreviations related to the selected diagnostic tool.
Select
Additional Info
to display Additional Information related to the selected diagnostic tool.
Select
Limitations Warning
to display limitations warnings related to use of the selected diagnostic tool.
The
ProQA Diagnostic Tools Tabs
allow you to quickly switch between any of the three diagnostic tools. When you click on any of the
ProQA Diagnostic Tools
Detector Button (ProQA for Medical)” on page 52
,
), the ProQA
Diagnostic Tools automatically displays the selected diagnostic tool. To select another tool, simply click on the appropriate tab.
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ProQA
3.4
Several limitations exist in using this device. Other than the determination of agonal breathing (more than 10 seconds between breaths), the breathing rate and pattern formulas do not specifically apply to non-adults. Arrests reported in patients under age 18 are considered to be respiratory in nature until proven otherwise and the “Ventilations 1st” pathway in the
Airway/Arrest PAI should be chosen in these cases. Further work on the rates and patterns in infants, children, and teenagers may be done to determine the extended use of this tool.
As directed by protocol and local agency policy, the
Breathing Detector Diagnostic Tool
can be used to help determine agonal or ineffective breathing. To access this tool, simply click on the
Breathing Detector
button on the
Tool bar
(see
“Breathing Detector Button (ProQA for
62
ProQA
3.4
To use the
Breathing Detector
diagnostic, instruct the caller: “Okay, I want you
to tell me every time s/he takes a breath, starting now.” and then click immediately on the
Start Now
button to start the timer.
When the caller tells you that the patient takes a breath, click immediately on the
1st Breath
button.
When the caller tells you that the patient takes another breath, click immediately on the
Next Breath
button. Click on this button again each time the caller reports that the patient takes a breath until the diagnostic stops and provides a ProQA entry recommendation.
The
Breathing Detector
continues until four breath intervals have been tested or until agonal breathing has been detected. If you need to stop the tool before it has finished, click on the
Urgent Stop
button to immediately receive a ProQA entry recommendation based on the available information.
When the diagnostic stops, the
Breathing
Detector
presents you with the patient’s breathing rate, a pattern analysis, and a graphical representation of each interval tested. It also presents you with a ProQA entry recommendation.
If you need to recheck the patient’s breathing, simply click on the
Clear/Recheck
button to restart the timer. When you are finished, click on the
Close
button to return to ProQA.
The
Breathing Detector Diagnostic Tool
does not automatically enter any information into ProQA. It is designed as a tool to help EMDs determine the correct breathing status to enter for the patient. After using this tool, the EMD must enter the appropriate information into ProQA.
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ProQA
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While this Pulse Check Tool may be used on patient’s of any age, the
ProQA Key Question answer recommendations only applies to patients age
8 and over. Further work on the rates and patterns in infants, and young children may be done to determine the extended use of this tool.
As directed by protocol and local agency policy, the
Pulse Check Diagnostic Tool
can be used to help determine the patient’s heart rate. To access this diagnostic tool, simply click on the
Pulse
Check
button on the
Tool bar
(see
“Pulse Check Button (ProQA for Medical)” on page 52 ).
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ProQA
3.4
To use the
Pulse Check
tool, instruct the caller to: “Find the Adam’s apple on
her/his neck. Feel on either side of it for a pulse. Be careful not to push too
hard. Count the pulses for 15 seconds. I’ll time you.” After providing these instructions, click immediately on the
Start Now
button to start the timer.
When the timer stops, ask the caller: “How many did you
count?” If the caller’s answer is between 10 and 39, click on the caller’s count in the
Click Caller’s Count
field.
If the caller’s answer is lower than 10 or higher than 39, enter the caller’s answer in the
Enter Other Counts
field and click on the
Calculate
BPM
button.
When you enter the caller’s answer, the
Pulse Check Diagnostic Tool
presents you with the patient’s heart rate and a ProQA entry recommendation.
If you need to recheck the patient’s pulse, simply click on the
Clear/Restart
button to restart the timer.
The Pulse Check Diagnostic Tool does not automatically enter any information into ProQA. It is designed as a tool to help EMDs determine the correct heart rate to enter for the patient. After using this tool, the
EMD must enter the appropriate information into ProQA.
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ProQA
3.4
As directed by protocol and local agency policy, the
Compressions Monitor Diagnostic Tool
can be used to help monitor CPR compression rates. To access this diagnostic tool, simply click on the
Compressions Monitor
button on the
Tool bar
(see
(ProQA for Medical)” on page 52 ).
To use the
Compressions Monitor
, first select the patient’s age range by clicking on the appropriate
Age range
button.
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ProQA
3.4
Next, select the number of compressions the rescuer has been instructed to perform by clicking on the appropriate
Number of compressions
button.
The timer will automatically start. If you need to pause the timer, click on the
Pause
button and then click on the
Resume
button to continue when you are ready.
When the rescuer has completed the appropriate number of compressions, click on the
Finished
button.
When you click on the
Finished
button, the
Compressions Monitor
presents you with the compression rate and indicates if this rate is too slow, too fast, or OK.
To monitor another set of compressions, click on the
Clear/Restart
button and then select the appropriate number of compressions. The timer will start again automatically. When the rescuer has completed the appropriate number of compressions, click on the
Finished
button to see the compression rate for the second set of compressions.
67
This chapter describes the
Entry tab
and the
KQ tab
which you will use during caller interrogation.
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ProQA
3.4
The
Entry tab
appears when you start a new case (see
“Starting a New Case” on page 26
).
The
Entry tab
is used to conduct Case Entry interrogation.
The
Entry tab
contains several fields used to enter case information. Notice that when you start a new case, the answer field for the first question is active and ready for you to input information.
After you enter the address of the emergency, simply press
Enter
and ProQA automatically moves you to the next question.
The active question (the one you are to ask the caller) is displayed in bold.
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ProQA
3.4
The
Case Entry Help
field provides you with information or instructions about the active question.
Some fields on the
Entry tab
may contain default answers. When possible, the default answer reflects the most common answer for the question. In the example above from ProQA for
Medical, the question “How many people are hurt (sick)?” has a default answer of 1. Every time you move to this question, a highlighted 1 will be automatically entered. If the default answer is correct, simply press
Enter
to move on to the next question. If the default answer is not correct, type in the correct answer and press
Enter
.
The default answer is automatically replaced by the answer you type in.
You do not need to delete the default answer first.
Some fields on the
Entry tab
may have a drop-down list of possible answers. In the example above from ProQA Medical, the question “Is the patient male or female?” has a drop-down answer list with Male, Female, and Unknown as the possible answers. The default answer is automatically highlighted. If the default answer is correct, simply press
Enter
to move on to the next question. If the default answer is not correct, select the correct answer using the up and down arrow keys on your keyboard and press
Enter
.
You can also select an answer from a drop-down list by pressing the first letter of the desired answer or by clicking on the desired answer with your mouse.
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ProQA
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Enter the exact physical location of the incident. If the caller does not have an exact street address, enter the most precise description of the location possible.
The incident location is relayed to responding units exactly as you enter it.
Verify the address by having the caller repeat it (not by reading it back to the caller). If the location is entered correctly, press
Enter
to go on to the next question. If the location is not entered correctly, correct it before pressing
Enter
.
If your agency verifies the incident location and callback number using a
CAD system that is linked to ProQA, the location and phone number will automatically be entered in the appropriate fields.
Enter the phone number the caller is calling from.
Verify the phone number by having the caller repeat it (not by reading it back to the caller). If the phone number is entered correctly, press
Enter
to go on to the next question. If the phone number is not entered correctly, correct it before pressing
Enter
.
If your agency verifies the incident location and callback number using a
CAD system that is linked to ProQA, the location and phone number will automatically be entered in the appropriate fields.
Enter the caller’s name and then press
Enter
to move on to the next question.
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ProQA
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Enter a brief description of the problem, or select the appropriate ECHO driver from the dropdown list, and then press
Enter
to move on to the next question.
See
“Fast Track (ProQA for Medical)” on page 78
.
When you select any of the ECHO drivers, ProQA immediately takes you to the
Send Dispatch
Screen
(see
“Send Dispatch Screen” on page 88 ). When you click on the
Send
(see “Send” on page 89 ) button, ProQA returns you to the
Entry tab
and displays the
Case Entry Post-
Dispatch Instructions
.
The
Case Entry Post Dispatch Instructions
are automatically hidden as soon as you answer the next Case Entry Question. If you need to see these instructions again, simply click in the space between the
Chief Complaint
filed and the
Status bar
.
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ProQA
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If the default answer (Yes) is correct, simply press
Enter
to move on to the next question. If the default answer is not correct, select the correct answer using the up and down arrow keys on your keyboard and press
Enter
.
You can also select an answer from the drop-down list by pressing the first letter of the desired answer.
If the default answer (1) is correct, simply press
Enter
to move on to the next question. If the default answer is not correct, enter the number of people who need emergency assistance and press
Enter
.
If the caller knows there are multiple patients, but does not know exactly how many, enter M for
Multiple. If the caller doesn’t know if there is more than one patient, enter U for Unknown.
In cases with multiple or unknown patients, ProQA automatically goes to the Chief Complaint field and fills all in-between fields with Unknown .
Enter the age of the patient and press
Enter
.
If the number entered is greater than 24, ProQA will automatically select years as the time unit and move on to the next question. If the number entered is less than 24, ProQA will activate the time units drop-down selection list. If the default answer (years) is correct, simply press
Enter
to move on to the next question. If the default answer is not correct, select the correct answer using the up and down arrow keys on your keyboard and press
Enter
.
You can also select an answer from the drop-down list by pressing the first letter of the desired answer.
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If you enter Unknown as the answer to the age question and there is only one patient, ProQA allows you to continue with the questioning. However, if Dispatch Life Support is necessary, you will be required to choose Infant, Child, or Adult before ProQA can display the appropriate instructions (see
“Dispatch Life Support (DLS Tab)” on page 97
).
If the default answer (Male) is correct, simply press
Enter
to move on to the next question. If the default answer is not correct, select the correct answer using the up and down arrow keys on your keyboard and press
Enter
.
You can also select an answer from the drop-down list by pressing the first letter of the desired answer.
ProQA uses the information entered in this field to automatically select the correct genderspecific pronouns for questions and instructions throughout the rest of the case. For example, If you enter Female, the next question will read “Is she conscious?” as opposed to “Is the patient
conscious?”
If the default answer (Yes) is correct, simply press
Enter
to move on to the next question. If the default answer is not correct, select the correct answer using the up and down arrow keys on your keyboard and press
Enter
.
You can also select an answer from the drop-down list by pressing the first letter of the desired answer.
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If the default answer (Yes) is correct, simply press
Enter
to move on to the next question. If the default answer is not correct, select the correct answer using the up and down arrow keys on your keyboard and press
Enter
.
You can also select an answer from the drop-down list by pressing the first letter of the desired answer.
Select Unknown if you have a 3rd/4th party caller who doesn’t know if the patient is breathing.
Select Uncertain if you have a 2nd party caller who is unsure if the patient is breathing or not.
Select Ineffective if the patient is unconscious and breathing is irregular or slow.
When enabled by the system administrator, the Breathing Detector
Diagnostic Tool can be used to help determine the breathing status of the
“Using the Breathing Detector Diagnostic Tool” on page 62
When possible, ProQA pre-selects a likely Chief Complaint code based on the answers to the
Case Entry questions (see
“Automatic Chief Complaint Selection And Sorting” on page 80
). If
ProQA does not have enough information to select a likely Chief Complaint code, the default is
1, 51, or 101 for medical, fire, and police cases respectively.
If the default code is correct, simply press
Enter
to move on to the Key Questions. If you need to select a different code, you can do it in one of the following three ways:
1. Change the number in the
Chief Complaint Code
field by typing in the correct number or by using the spinner buttons .
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ProQA
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2. Select the appropriate Chief Complaint from the
Chief Complaint
drop-down list located next to the
Chief Complaint Code
field.
3. Select the appropriate Chief Complaint by clicking on the
Chief Complaint
button located on the
Tool bar
(see
“Chief Complaint Button” on page 52 ).
When you click on the
Chief Complaint
button, a drop-down box containing a list of all available Chief Complaints appears. In some cases, ProQA pre-selects likely candidates and places them at the top of the list for you to consider first.
Notice in the example from ProQA for Medical above that protocol 24:
Pregnancy/Childbirth/Miscarriage is not on the list. This protocol only appears on the list if the patient is female or if the patient’s gender is unknown.
Simply click on the appropriate Chief Complaint to select it.
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The alphanumeric input method is an alternative Chief Complaint input method that must be enabled by the system administrator (see
“Alphanumeric Chief Complaint Checkbox” on page 132
When enabled, the alphanumeric input method allows you to quickly select the appropriate Chief
Complaint by typing letters or numbers in the expanded
Chief Complaint Code
field.
If you know the Chief Complaint code number for the appropriate Chief Complaint, simply type the number and press
Enter
to select the Chief Complaint and move on to Key Questions.
When using the alphanumeric input method, you may also type letters in the
Chief Complaint
Code
field to display a list of Chief Complaint titles containing words that start with the typed letters. For example, typing “C” in the
Chief Complaint Code
field brings up a list of all Chief
Complaint titles that contain a word that starts with the letter “C.”
The first Chief Complaint in the list is automatically highlighted in blue. If the highlighted Chief
Complaint is correct, simply press
Enter
to move on to Key Questions.
If the highlighted Chief Complaint is not correct, you can highlight any item in the list by clicking on the appropriate item or by using the arrow keys on your keyboard. You can also type additional letters in the
Chief Complaint Code
field. For example, if you type “CH,” ProQA automatically highlights the first Chief Complaint that starts with the letters “CH” (Chest Pain).
If you type “CHO,” ProQA automatically highlights the first Chief Complaint that starts with the letters “CHO” (Choking). When the correct Chief Complaint is highlighted in blue, simply press
Enter
to move on to Key Questions.
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If the Chief Complaint is one of the following, and you are speaking with a 3rd or 4th party caller, you can enter the Chief Complaint code number directly into the
What’s the problem?
field to use the Chief Complaint Fast Track feature.
•
4: Assault/Sexual Assault
•
7: Burns (Scalds)/Explosion
•
8: Carbon Monoxide/Inhalation/HAZMAT
•
14: Drowning (Near)/Diving/SCUBA Accident
•
22: Industrial/Machinery Accidents
•
27: Stab/Gunshot/Penetrating Trauma
•
29: Traffic/Transportation Accidents
•
32: Unknown Problem (Man Down)
When you enter one of the Fast Track Chief Complaint codes in the
What’s the problem?
field,
ProQA automatically enters Unknown in the age, gender, status of consciousness, and status of breathing fields. ProQA also automatically enters the code in the
Chief Complaint Code
field.
Simply press
Enter
to move on to the Key Questions.
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In many cases the caller answers the age and gender questions spontaneously (e.g. “My 15-yearold daughter just passed out”). In these cases, you can enter this information in the
What’s the problem?
field and ProQA will automatically enter it into the appropriate fields.
For example, if the caller says “My 15-year-old daughter just passed out,” you can enter 15yof
passed out in the
What’s the problem?
field.
ProQA interprets y or yo to mean years old and f to mean female and automatically fills the number hurt, age, and gender fields with the appropriate information.
ProQA also interprets m or mo to mean months old and m to mean male. This means that you could enter 11mof to mean 11-month-old female or 6mm to mean 6-month-old male. You could also enter 45yom to mean 45-year-old male or 27yf to mean 27 year-old-female.
The Chief Complaint Fast Track and Age/Gender Fast Track do not work together. If you choose to use the Fast Track feature you will have to use one or the other. The Chief Complaint Fast Track should always supersede the Age/Gender Fast Track.
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In some cases, the answers to the Case Entry questions suggest a few likely Chief Complaints. In these cases, ProQA automatically sets the default answer for the
Chief Complaint Code
field to the most likely Chief Complaint and sorts the Chief Complaint lists to show other likely
candidates first (see “Chief Complaint” on page 75 ). This makes selecting the appropriate Chief
Complaint faster and easier.
In the example from ProQA for Medical below, ProQA automatically selected 9: Cardiac/
Respiratory Arrest as the most likely Chief Complaint for the answers provided during Case
Entry.
ProQA also automatically sorted the
Chief Complaint
drop-down list to show Cardiac/
Respiratory Arrest, Choking, Drowning, Electrocution, and Unconscious/Fainting at the top of the list.
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ProQA likewise sorted the
Chief Complaint
button list to show Cardiac/Respiratory Arrest,
Choking, Drowning, Electrocution, and Unconscious/Fainting first.
Notice the line between 31: Unconscious/Fainting and 01: Abdominal
Pain/Problems . This line separates the most likely Chief Complaints from the rest of the list.
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As soon as you select a Chief Complaint, ProQA takes you to the
KQ Tab
.
The
KQ tab
presents the Key Questions appropriate for the case in the order they should be asked.
ProQA does not present Key Questions that have been precluded by a Pre-
Question Qualifier (PQQ).
ProQA automatically shunts to other protocols when directed by the protocol.
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The question you should ask the caller is displayed in the gray area at the top of the
KQ Tab
.
When appropriate, the Key Questions are presented using the correct gender-specific pronoun unless Unknown was selected for gender during Case Entry.
When you have finished all of the Key Questions, the text “
Last Key Question has been answered
” may appear in the
Question
field.
The answer choices for the current question are presented in the
Answer
selection list. The default answer is highlighted in blue. If the default answer is correct, simply press
Enter
to move on to the next question. If the default answer is not correct, select the correct answer using the up and down arrow keys on your keyboard and press
Enter
.
You can also select an answer from the Answer selection list by pressing the first letter of the desired answer.
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The answer choices for some Key Questions require you to type in additional information. A
Comment
dialog box appears in these cases. Simply type the appropriate answer in the box and press
Enter
to move on to the next question.
Answer choices that require you to enter additional information are followed by a colon (:).
Click on the right (green) arrow button to move on to the next question. Click on the left (red) arrow button to return to the previous question.
Clicking on the right (green) arrow button is the same as pressing Enter .
You can also use the left and right arrow keys on your keyboard to return to the previous question or move on to the next question.
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The yellow
Resize bar
located directly beneath the
Question/Answer
fields allows you to adjust the relative sizes of the
Question/Answer
fields and the
KQ
sub-tabs. To use the resize bar, move your mouse pointer over the bar. When the mouse pointer is over the bar, the pointer icon changes to the resize icon . When the resize icon is visible, you can resize your screen by holding the left mouse button down and dragging the bar up or down to the desired location.
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The
KQ tab
has four sub-tabs labeled
Question Answers, Determinants/Suffixes, Det.
Codes,
and
Additional information
. To access any sub-tab, simply click on the tab or press
Ctrl+Right Arrow
or
Ctrl+Left Arrow
to scroll through the tabs.
The answer entered for each Key Question is listed on the
Question Answers sub-tab
along with any vehicle, boat, or persons descriptions. When available, HAZMAT, CBRN, SARS, and in-flight emergency information is also displayed on the
Question Answers sub-tab
The
Determinants/Suffixes sub-tab
displays a list of all of the determinants and suffixes available for the selected Chief Complaint along with the response code assigned by your local
agency (see “7-Response Configuration Utility” on page 165
). The dispatch code that has been sent for the case is highlighted in green. Dispatch codes highlighted in yellow can be used to reconfigure the response (see
“Options | Reconfigure Response” on page 45
).
The
Determinants/Suffixes sub-tab
is for reference only. You cannot enter or select information.
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The
Det. Codes sub-tab
displays a list of all of the determinant codes available for the selected
Chief Complaint without the suffixes. The dispatch code that has been sent for the case is highlighted in green. Dispatch codes highlighted in yellow can be used to reconfigure the response (see
“Options | Reconfigure Response” on page 45
).
The
Det. Codes sub-tab
is for reference only. You cannot enter or select information
The
Additional Information sub-tab
displays quick reference information related to the selected Chief Complaint. This is the same information that appears on the Additional
Information cards of the MPDS, FPDS, or PPDS card sets.
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The information on the Additional Information sub-tab may not be in the same order as it is on the card sets. It is prioritized so the information used most often appears first. Use the scroll bar or press Ctrl+up arrow or
Ctrl+down arrow to scroll through the information.
The
Additional Information sub-tab
is automatically displayed when there is additional information pertinent to the current question. You are automatically returned to the previously selected sub-tab as soon as you answer the question.
The
Send Dispatch Screen
appears as soon as ProQA has enough information to recommend a dispatch code. This may be after all of the Key Questions have been answered, or it may be in the middle of the questioning process. The
Send Dispatch Screen
may even appear during Case
Entry for ECHO level determinants (see “ECHO Drivers and Case Entry Post-Dispatch
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The
Delay & continue
button appears in select situations when it may be appropriate to ask additional Key Questions prior to sending dispatch.
When appropriate, click on the
Delay & continue
button to delay dispatch and continue caller
interrogation (see “Options | Delay Dispatch” on page 45 ).
Exercise caution when delaying dispatch. Do it only when you need to ask additional questions before sending dispatch.
Click on the left (red) arrow button to return to the previous question.
You can also use the Left Arrow key on your keyboard.
Click on the
Send
button (or press
Enter
) to immediately send the dispatch code displayed on the button.
When you select an override code, the caption on the Send button changes from Send to
Override.
When ProQA automatically reconfigures the dispatch code based on new or changed information, the caption changes to
Reconfigure
.
When you manually reconfigure the dispatch code, the caption changes to
Shift (see
“Options | Reconfigure Response” on page 45
Notice that the
Send
button is outlined with a dotted line. This indicates that you can initiate this command by pressing
Enter
or by pressing the
Space bar
. Notice also that the
S
in
Send
is underlined. This indicates that you can initiate this command by pressing
S
on your keyboard.
See
“Using The Summary Tab To Dispatch A Case (Vertical Dispatch)” on page 116
“Using The Summary Tab To Dispatch A Case (Horizontal
for more information on dispatching a case.
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The
KQ Answers
field is located directly below the buttons on the
KQ tab
. This field displays the answers to the Key Questions that have been asked.
This field does not appear for ECHO level determinants since no Key
Questions have been asked yet.
The
Determinants
field displays all of the determinants available for the selected Chief
Complaint. The response assigned by your local agency for each dispatch code is displayed in the
Responses
field. See
“7-Response Configuration Utility” on page 165 for information on how
to configure responses.
The dispatch code recommended by ProQA is highlighted in green when you first see the
Send
Dispatch Screen
. To send the recommended dispatch code, simply press
Enter
, press
S
, or click on the
Send
button (see
).
Dispatch codes highlighted in yellow are allowed alternatives to ProQA’s recommendation. To select an alternative code, select the appropriate code using the arrow keys on your keyboard and then press
Enter
, press
S
, or click on the
Send
button (see “Send” on page 89 ).
The selected code is highlighted in green and displayed on the Send button.
Exercise caution when overriding ProQA’s recommended dispatch code.
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The yellow
Resize bar
located directly beneath the
KQ Answers
field allows you to adjust the relative sizes of the
KQ Answers
field and the
Determinants and Responses
fields. To use the resize bar, move your mouse pointer over the bar. When the mouse pointer is over the bar, the pointer icon changes to the resize icon . When the resize icon is visible, you can resize your screen by holding the left mouse button down and dragging the bar up or down to the desired location.
The
Responder Script
contains select information obtained during caller interrogation and is designed to be read to responders at time of dispatch.
The
Status Bar
shows you important information about the case including the dispatch code selected, the address of the emergency, and the callback number.
After sending dispatch, the elapsed time of dispatch is displayed on the
Case Timer
and the dispatch code selected appears beneath the
Dispatch Icon
on the
Tool Bar
(see
“Case Timer” on page 53 and “Dispatch Icon” on page 53
). When appropriate, you can click on the dispatch code to reconfigure the response.
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This chapter describes the
PDI/CEI tab
and the
DLS tab
which you will use to provide Dispatch
Life Support instructions.
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After completing caller interrogation and dispatching the case, ProQA opens the
PDI/CEI tab
.
The
PDI/CEI tab
presents the appropriate Post-Dispatch Instructions (PDIs), Critical EMD/EFD/
EPD Information (CEI), and DLS Links for the selected Chief Complaint.
The
PDI/CEI tab
has two sub-tabs labeled
Post-Dispatch Instructions
and
Additional
Information
. To access either sub-tab, simply click on the tab or press
Ctrl+Right Arrow
or
Ctrl+Left Arrow
to scroll through the tabs.
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The
Post-Dispatch Instructions sub-tab
presents the PDIs and CEI for the selected Chief
Complaint. PDIs are presented in black text on a white background. CEI is presented in blue text on a blue background.
Use the scroll bar or press Ctrl+up arrow or Ctrl+down arrow to scroll through the instructions when necessary.
The
PDIs Provided
buttons allow you to mark the PDIs you provide to the caller. To mark a PDI as provided, simply click on the letter of the appropriate PDI. Marked PDIs appear as a depressed button. In the example shown PDIs a and b have been marked as provided. PDIs c and d have not been read to the caller.
Marked PDIs appear in the sequence of events recorded in the case log and can be viewed on the Summary tab (see
“Sequences Sub-Tab” on page 108
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The
Additional Information sub-tab
displays quick reference information related to the selected Chief Complaint. This is the same information that appears on the Additional
Information cards on the MPDS, FPDS, and PPDS card sets.
The information on the
Additional Information sub-tab
may not be in the same order as it is on the card sets. It is prioritized so the information used most often appears first. Use the scroll bar or press
Ctrl+up arrow
or
Ctrl+down arrow
to scroll through the information.
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The
DLS Links
buttons take you to specific DLS protocols. The buttons that appear depend on the Chief Complaint.
You should select the
X Card
button when none of the other buttons is more appropriate.
A green arrow appears on the active button. In the example shown from ProQA for Fire, the
X Card
button is active. You can use the up and down arrow keys on your keyboard to change the active button. You can then press
Enter
to go the instructions specified on the active button. You can also click on any button to go to the specified instructions.
When directed by the protocol, ProQA occasionally displays the
PDI/CEI tab
prior to the completion of all Key
Questions. In these cases, you should provide all appropriate
PDIs and then look to the
DLS Links
buttons. When scene safety issues make Pre-Arrival
Instructions appropriate, you should click on the link to the appropriate instructions. When Pre-
Arrival Instructions are not necessary, you should click on the
Return to KQs
button to complete
Key Questioning. After all of the Key Questions have been completed, ProQA returns you to the
PDI/CEI tab
so you can select the appropriate Case Exit Instructions.
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When you click on any of the
DLS Links
buttons (see
“DLS Links Buttons” on page 96 ), ProQA
takes you to the
DLS tab
.
The
DLS tab
presents the DLS instructions applicable to the current case.
The
DLS tab
is not available until you access it using the
DLS Links
buttons, or until ProQA automatically accesses it as directed by the protocol. Once you have accessed the
DLS tab
, you can go to other tabs and then return to the
DLS tab
by clicking on it. ProQA saves your place in the instructions when you leave the
DLS tab
, so you can continue exactly where you left off when you return.
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The
DLS Title
field displays the protocol, instruction number, and instruction title of the instruction currently being displayed.
The text of the current instruction is given in the
Instruction Panel
. The instruction should be read to the caller exactly as it is written.
The
Instruction Panel
has a variable number of sub-tabs depending on the type of instructions being presented. To access any sub-tab, simply click on the sub-tab or press
Ctrl+Right Arrow
or
Ctrl+Left Arrow
to scroll through the tabs.
The left-most sub-tab is always the main text of the current instruction.
The
Additional Information sub-tab
displays quick reference information related to the selected Chief Complaint. This is the same information that appears on the Additional
Information cards on the MPDS, FPDS, and PPDS card sets.
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Several other sub-tabs may appear depending on the type of instructions being presented. These sub-tabs provide instructions for handling specific events that may occur. You can click on these sub-tabs at any time to access the instructions. To return to the current instruction, simply click on the main instruction sub-tab on the far left.
After many of the instructions, you need to ask the caller a question before you can continue.
These questions are displayed in the
Question Panel
located directly beneath the
Instruction
Panel
. After reading the question, click on the button representing the caller’s answer. ProQA will automatically take you to the next appropriate instruction.
A green arrow appears on the active button. In the example above from
ProQA for Police, the Below button is active. You can change the active button by pressing Tab or Shift+Tab . You can then press Enter to follow the active button.
If you need to go back to the previous instruction, click on the
Arrow
key on your keyboard.
button or press the
Left
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Some instructions do not have a question that needs to be asked before you can continue. These instructions have one or more
Pathway Director
buttons in place of the
Question Panel
.
If you need to go back to the previous instruction, click on the
Arrow
key on your keyboard.
button or press the
Left
The text on the
Pathway Director
buttons, in many cases, is the title of the next instruction in the series. Simply click on the appropriate button to go on to the next instruction.
In other cases, the
Pathway Director
buttons refer to specific instruction sequences. If you need to access one of the sequences, simply click on the appropriate button to go to the instructions.
When you get to the last instruction in the series, the
Pathway Director
button reads “
Last instruction for this series
”. Simply click on the button to return to the
PDI/CEI tab
(see
Dispatch Instructions (PDI/CEI Tab)” on page 93 ).
100
This chapter describes the
Summary tab
which can be used for dispatching and reviewing cases.
Using The Summary Tab To Dispatch A Case (Vertical
Using The Summary Tab To Dispatch A Case
(Horizontal Dispatch), page 118
Using The Summary Tab To Review A Completed
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The
Summary tab
shows a summary of all information collected and all actions taken with respect to a selected case.
To access the summary for an open case, simply click on the
Summary tab
when the case is open. The case remains open and the case timer continues to run while the summary is displayed.
To return to the case, simply click on any other available tab (see
To access the summary for a previously closed or aborted case, click on the
Summary tab
from the
Waiting For Next Incident
screen (see
“Starting a New Case” on page 26 ). The
Display case summary
dialog box appears allowing you to select the desired case (see
Case Summary and Search For Incident Number Dialog Boxes” on page 54 ). To return to the
Waiting For Next Incident
screen simply click on the
Entry tab
(see
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Several additional buttons appear on the ProQA
Tool bar
(see
“Tool Bar” on page 28 ) when you
go to the
Summary tab
.
Click on the
Previous Case
button to move to the summary for the previous case in the database.
Click on the
Next Case
button to move to the summary for the next case in the database.
These buttons do not appear if you access the Summary tab from within an open case.
Click on the
button to print a case summary.
The
Print Case Summary
dialog box appears.
Simply select the information you want printed and click on the
button.
Click on the
Find Case
button to find the summary for a specific case.
This button does not appear if you access the Summary tab from within an open case.
The
Display case summary
dialog box appears (see
“The Display Case Summary and Search
For Incident Number Dialog Boxes” on page 54 ) allowing you to select the desired case.
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Click on the
Refresh
button to refresh the information on the
Summary tab
.
This command is useful in horizontal dispatch situations when the calltaker is still interrogating the caller and the dispatcher needs updated information.
Click on the
Open Case
button to open the case currently displayed on the
Summary tab
.
This allows you to enter information and move through the various ProQA tabs.
This button does not appear if you access the
Summary tab
from within an open case or if ProQA is integrated with a CAD system.
Be careful not to open a case that is still in progress on another workstation. Entering information into such a case could corrupt the case.
When you open a previously closed or aborted case, it automatically opens to the place in the case where the calltaker was when s/he closed or aborted the case. The case timer starts again at the time the case was closed, and continues to run until the case is closed again. For example, if the case timer was at 1:22 and you were on the second Key Question when you aborted the case, you will automatically be taken to the second Key Question and the timer will continue from 1:22 when you open the case again.
When finished working in the case, you must click on the
Close case button to close the case again (see
“Close Case Button” on page 49
Click on the
Back
button to go back to where you were before accessing the
Summary tab
.
This button does not appear if you access the
Summary tab
from the
Waiting For Next Incident
screen.
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The case number of the case is displayed in the
Case no.
field. In the example above, the case number is 0002000002.
The operator ID of the calltaker who handled the case is displayed in the
Operator
field. In the example above, the operator is 5555.
The Chief Complaint selected for the case is displayed in the
Chief Complaint
field. In the example above from ProQA for Medical, the Chief Complaint is 10 - Chest Pain.
The incident location is displayed in the
Location
field. In the example above, the location is 12
Willardson Way.
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The
Responder Script / KQ Answers sub-tab
can be used to dispatch a case over the radio.
The locally determined medical, fire, or police response assigned to the case is displayed in the
Medical/Fire/Police Response
field (see
“7-Response Configuration Utility” on page 165 ). In
the example above from ProQA for Medical, the medical response is Charlie.
The dispatch level assigned to the case is displayed in the
Dispatch level
field. In the example above, the dispatch level is CHARLIE.
The dispatch code assigned to the case is displayed in the
Dispatch code
field. In the example above from ProQA for Medical, the dispatch code is 10-C-2.
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The
Responder Script
contains select information obtained during caller interrogation and is designed to be read to responders at time of dispatch.
The answers to the Key Questions for the case are displayed at the bottom of the
Responder
Script / KQ Answers sub-tab
.
Use the scroll bar or the arrow keys on your keyboard to scroll through the answers.
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The
Sequences sub-tab
displays each action performed by the calltaker during the call and the time that each action was completed.
Click on the
Reverse sequence
button to reverse the order of the sequence in the
Sequence
Display
field.
The
Sequence Display
field shows each action performed by the calltaker during the call and the time that each action was completed.
Use the scroll bar or the arrow keys on your keyboard to scroll through the sequence of actions.
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The
Sequence Order
column displays the sequence number for each action performed by the calltaker.
The default order is first action to last action. This order can be reversed using the Reverse sequence button.
The
Case Time
column displays the elapsed case time when each action was taken.
The
Time of Day
column displays the actual time of day when each action was taken.
The
Action Description
column displays a description of each action performed by the calltaker including answers entered for
Case Entry and Key Questions and all logged comments.
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The
Dispatch Information sub-tab
displays a summary of the information that was dispatched.
The callback number for the case is displayed in the
Callback
field. In the example above, the callback number is 255-5022.
The brief description of the problem entered by the calltaker for the case is displayed in the
Problem
field. In the example above from ProQA for Medical, the problem is chest pain.
The number of patients for the case is displayed in the
Number of patients
field. In the example above, the number of patients is 1.
The patient’s age is displayed in the
Age
field. In the example above, the patient’s age is 56.
The patient’s gender for the case is displayed in the
Gender
field. In the example above, the patient’s gender is Male.
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The answer to the Case Entry question Is the patient conscious? is displayed in the
Conscious?
field. In the example above, the answer is Yes.
The answer to the Case Entry question Is the patient breathing? is displayed in the
Breathing?
field. In the example above, the answer is Yes.
The dispatch code recommended by ProQA for the case is displayed in the
Rcmd
field. In the example above from ProQA for Medical, the recommended dispatch code is 10-C-2.
The original dispatch code actually assigned to the case is displayed in the
Actual
field. In the example above from ProQA for Medical, the dispatch code assigned is 10-C-2.
If the calltaker reconfigured the dispatch code, the reconfigured code for the case is displayed in the
Rcfg
field. If the original dispatch code assigned was not reconfigured this field is blank. In the example above, the field is blank indicating that the dispatch code was not reconfigured.
The locally determined medical, fire, or police response assigned to the case is displayed in the
Medical/Fire/Police Response
field (see
“7-Response Configuration Utility” on page 165 ). In
the example above from ProQA for Medical, the medical response is Charlie.
The dispatch level assigned to the case is displayed in the
Dispatch level
field. In the example above, the dispatch level is CHARLIE.
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The
Time Stamps sub-tab
displays a summary of timing for the case. It displays the date and time of day the calltaker initiated each phase of the case.
If a specific phase was never initiated for a case, n/a
appears in the relevant field indicating that the time is not applicable
.
The date the calltaker started the case in ProQA is displayed in the
Date Case initiated
field. In the example above, the date is 7/11/2002.
The time of day the calltaker started the case in ProQA is displayed in the
Time Case initiated
field. In the example above, the case was initiated at 14:16:20.
The time of day the calltaker clicked on the
Send
button (see “Send” on page 89 ) to initiate
dispatch for the case is displayed in the
Dispatch time
field. In the example above, the dispatch time is 14:16:47.
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The time of day the calltaker entered the Key Questions phase of the case is displayed in the
KQ initiated
field. In the example above, the Key Questions were initiated at 14:16:42.
The time of day the calltaker ended the Key Questions phase of the case is displayed in the
KQ ended
field. In the example above, the Key Questions were ended at 14:16:46.
The time of day the calltaker entered the PDI/CEI phase of the case is displayed in the
PDI/CEIs entered
field. In the example above, the PDI/CEIs were entered at 14:16:47.
The time of day the calltaker entered the PAI/Exit phase of the case is displayed in the
PAIs/Exit entered
field. In the example above, the PAIs/Exit were entered at 14:16:48.
The time of day the calltaker accessed the
Summary tab
for the case is displayed in the
Case summary
field. In the example above, the summary was never accessed (n/a).
The time of day the calltaker ended or aborted the case is displayed in the
Case ended
field. In the example above, the case was ended at 14:16:50.
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The
Running Times sub-tab
displays a summary of the actual time in minutes and seconds the calltaker spent in each phase of the case.
If a specific phase was never initiated for a case, n/a appears in the relevant field indicating that the time is not applicable .
The amount of time the calltaker spent in Case Entry for the case is displayed in the
Time in
Case Entry
field. In the example above, the calltaker spent 22 seconds (0:22) in Case Entry.
The amount of time the calltaker spent in Key Questions for the case is displayed in the
Time in
Key Questions
field. In the example above, the calltaker spent 24 seconds (0:24) in Key
Questions.
The elapsed time between the time the case was started and the time the calltaker clicked on the
Send
button (see
“Send” on page 89 ) to initiate dispatch for the case is displayed in the
Time to effect dispatch
field. In the example above, 27 seconds (0:27) elapsed before dispatch.
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The amount of time the calltaker spent in PDIs/CEIs for the case is displayed in the
Time in
PDIs/CEIs
field. In the example above, the calltaker spent 1 second (0:01) in PDIs/CEIs.
The amount of time the calltaker spent in PAIs/Exit for the case is displayed in the
Time in PAIs/
Exit
field. In the example above, the calltaker spent 2 seconds (0:02) in PAIs/Exit.
The elapsed time between the time the case was started and the time the case was closed or aborted is displayed in the
Total case time
field. In the example above, the case lasted 30 seconds (0:30).
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Using The Summary Tab To Dispatch A
Case (Vertical Dispatch)
Many agencies practice vertical dispatch, where a single EMD is responsible for caller interrogation, radio dispatch, and Dispatch Life Support. If this is the case in your agency, you may choose to access the
Summary tab
from within an open case to help you dispatch the case.
ProQA automatically displays the
Send Dispatch Screen
as soon as it has enough information to recommend a dispatch code (see
“Send Dispatch Screen” on page 88 ).
All of the information you need to dispatch the case can be found on this screen.
Most EMDs, EFDs, and EPDs dispatch directly from the Send Dispatch
Screen .
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However, if you prefer, you may also use the
Summary tab
to help you dispatch the case. To do this, first click on the
Send
button, and then click on the
Summary tab
.
The
Responder Script / KQ Answers sub-tab
provides important information to help you
dispatch the case (see “Responder Script / KQ Answers Sub-Tab” on page 106
).
After dispatching the case, click on the button to return to where you were before accessing the
Summary tab
.
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Using The Summary Tab To Dispatch A
Case (Horizontal Dispatch)
Many agencies practice horizontal dispatch, where a calltaker is responsible for caller interrogation and Dispatch Life Support, and a separate dispatcher is responsible for radio dispatch. If this is the case in your agency, the dispatcher can use the
Summary tab
to dispatch a case in progress.
To see the summary of a case in progress simply click on the
Summary tab
from the
Waiting for next incident
screen (see
“Starting a New Case” on page 26 ).
The
Display case summary
dialog box appears.
Double-click on the case you want to see, or select the appropriate case and click on the
OK
button to display the
Responder Script / KQ Answers sub-tab
for the case.
Click on the Date/Time column header to sort the cases from most recent to least recent.
See
“The Display Case Summary and Search For Incident Number Dialog
for detailed instructions on how to use the Display case summary dialog box.
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The
Responder Script / KQ Answers sub-tab
provides important information to help you
dispatch the case (see “Responder Script / KQ Answers Sub-Tab” on page 106
).
If you are looking at the summary of a case that is still in progress, some of the fields may be empty because the calltaker has not yet entered the information. You may need to click on the
button periodically to refresh (update) the data on your screen.
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If you need to see what DLS instructions have been given, click on the
Sequences sub-tab
.
The
Sequences sub-tab
displays a list of each action performed by the calltaker during the call including any DLS instructions provided (see
“Sequences Sub-Tab” on page 108 ).
If you are looking at a case in progress, you may need to click on the button periodically to refresh (update) the list.
If you need to see the summary for a different case you can click on the button to display the
Display case summary
dialog box, or you can click on the or button to see the previous or next case in the database (see
“Summary Tab Buttons” on page 103 ).
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Using The Summary Tab To Review A
Completed Case
The
Summary tab
provides a complete summary for every case in the database. This summary can be used to review cases as part of a quality assurance program.
For more information on quality assurance procedures, please contact
Priority Dispatch Corp. by calling 800-363-9127 (USA/Canada) or 801-363-
9127 (International) and ask about the ED-Q (Emergency Dispatch-
Quality) course. For more information on contacting Priority Dispatch see
“Contacting Technical Support” on page 21
You may also want to ask about AQUA (Advanced QUality Assurance).
AQUA is a computer software package that makes case review faster, easier, and more accurate.
To see the summary of a completed case, simply click on the
Summary tab
from the
Waiting
For Next Incident
screen (see
“Starting a New Case” on page 26 ).
The
Display case summary
dialog box appears (see
“The Display Case Summary and Search
For Incident Number Dialog Boxes” on page 54 ).
You can filter the list of cases by incident #, operator ID, date, address, and code using the
Display criteria tab
.
Double-click on the case you want to see, or select the case and click on the
OK
button to display the
Summary tab
for the case.
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The
Summary tab
has five sub-tabs which contain the information you will need to review the case. For a detailed description of each of these sub-tabs see:
•
“Responder Script / KQ Answers Sub-Tab” on page 106
•
“Sequences Sub-Tab” on page 108
•
“Dispatch Information Sub-Tab” on page 110
•
“Time Stamps Sub-Tab” on page 112
•
“Running Times Sub-Tab” on page 114
If you need to see the summary for a different case you can click on the button to display the
Display case summary
dialog box, or you can click on the or button to see the previous or next case in the database (see
“Summary Tab Buttons” on page 103 ).
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The Configuration Utility allows you to set user defined parameters that control the way ProQA functions. You should use the Configuration Utility when you first install ProQA to customize the program to meet your agency’s specific needs. You can also use the Configuration Utility to make changes to your configuration later, if necessary.
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To start the ProQA for Medical Configuration Utility, click on the Windows
Start
button and select
Programs | Priority Dispatch | ProQA Configuration Utility
.
To start the ProQA for Fire Configuration Utility, click on the Windows
Start
button and select
Programs | Priority Dispatch | ProQA Fire | Configuration Utility
.
To start the ProQA for Police Configuration Utility, click on the Windows
Start
button and select
Programs | Priority Dispatch | ProQA Police | Configuration Utility
.
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The
Menu bar
contains several drop-down menus that contain the commands necessary to operate the Configuration Utility.
The Configuration Utility has four tabbed pages labeled
Paths & Files
,
Configuration
,
Abort reasons
, and
International
. See
“Using The Configuration Utility” on page 128 for detailed
instructions on each of these pages.
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Select
File | Save
or press
Ctrl+S
to save changes made in the Configuration
Utility.
Select
File | Revert
or press
Ctrl+R
to undo all changes made in the Configuration Utility since the last save.
Once you have saved changes, you cannot undo them using this command.
Select
File | Print
or press
Ctrl+P
to print a list of all configuration settings.
Select
File | Exit
to exit the Configuration Utility.
Select
View | Change languages
to display a list of all languages installed on your system. To change languages, simply click on the desired language.
A check mark appears next to the selected language.
The View menu is not available if only one language is installed on your system.
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Select
Options | Auto-save changes
to toggle the automatic save feature on or off. When this feature is on, any changes made in the
Configuration Utility are automatically saved when you exit the program
A check mark appears next to
Auto-save changes
when the automatic save feature is turned on. No check mark appears when the feature is turned off.
Select
Help | Contents
to start the Configuration Utility online help.
Select
Help | Search for Help On
to search for a specific topic in the
Configuration Utility online help.
Select
Help | Help on help
to learn how to use Windows help.
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The
Protocol path
field is used to set the path of the ProQA protocol files. To specify a path, simply type the path in the field or use the button to browse to the appropriate directory.
The
Database path
field is used to set the path of the ProQA databases. To specify a path, simply type the path in the field or use the button to browse to the appropriate directory.
The database files can be stored locally or on a shared network directory.
For Client/Server installations, this path is relative to the server and usually begins with
./
or
../
depending on the server configuration.
Click on the
Create
button to create a new ProQA database. See
“9-File Maintenance Utility” on page 202 for detailed instructions.
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This field is only used if your agency has an integrated Computer Aided
Dispatch (CAD) system.
The
COMMFILE name
field is used to set the path and filename of the file used to communicate between ProQA and CAD in Block mode. In TCP mode, the COMMFILE name should be the IP address of the local machine followed by a space followed by the port number where CAD is expecting ProQA.
This field is not used in DDE or Standalone modes.
To specify the COMMFILE name, simply type the appropriate information in the field or use the button to browse to the appropriate file.
Contact your CAD vendor for the path and filename of your COMMFILE.
The
File access mode
field is used to select the type of database access your agency is using. To set the file access mode, click on the button and then select Standard or Client/Server from the drop-down selection list.
The Client/Server mode requires the installation of separately licensed server software. The Client/Server mode utilizes TCP/IP to communicate from ProQA (client) to the database server. Contact software support at
800-363-9127 (USA/Canada) or 801-363-9127 (International) for more information on this option (see
“Contacting Technical Support” on page 21
).
This field is only used if you are running ProQA in
Client/Server
mode.
The
Server name
field is used to designate the machine name or IP address of the machine running the ProQA server software.
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The
Configuration tab
has sub-tabs labeled
User interface
,
Print on send
,
Print on close
,
Medical/Fire/Police control
,
CAD (misc.)
,
CAD (polling)
,
Responder script
, and
License
.
To access any of these sub-tabs, simply click on the desired sub-tab at the bottom of the
Configuration tab
.
If the Configuration Utility window is too small to display all seven subtabs, you can use the buttons to scroll through the sub-tabs. You can also stretch the Configuration Utility window so all seven sub-tabs can be displayed at once.
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Check the
Allow cases to be held
checkbox to allow operators to place calls on hold.
If your agency is using an integrated CAD system, check with the CAD vendor to make sure this feature is supported before selecting this option.
Check the
Use Pending Change File
checkbox to use the pending change file for held cases.
When this box is checked, the
Cases on Hold
icon (see “Cases On Hold Icon” on page 53
) appears on the
Tool Bar
(see “Tool Bar” on page 28 ) when cases are on hold. When this box is
unchecked, the
Cases on Hold
icon does not appear when cases are on hold.
This box is typically not checked for CAD-interfaced installations. If your agency uses a CAD interface, you must use your CAD system to pick up a case on hold making the
Cases on Hold
icon unnecessary in ProQA.
This feature is not available in this release.
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Check the
Allow operator to enter an abort reason
checkbox to allow the operator to enter a custom abort reason. This allows or disables the ability of a calltaker to enter a free text abort reason in the
Abort reason
dialog box (see “File | Close Case” on page 31 ).
This option is used by most ProQA users and CADs.
Check the
Alphanumeric Chief Complaint
checkbox to use the alphanumeric Chief Complaint
input method (see “Alphanumeric Input Method” on page 77 ).
Check the
Activate Diagnostics
checkbox to activate the
ProQA Diagnostic Tools
buttons
).
The
On exit
field is used to specify whether or not the user should be automatically logged off when exiting ProQA. To specify the desired setting, click on the button and then select
Always log user off, Do not log user off, or Ask if user wants to log off from the drop-down selection list.
The following security breach warning appears when you select Do not log user off or Ask if
user wants to log off. This breach does not affect ProQA functionality, but may allow unauthorized users to access the software.
This setting allows a user to exit ProQA’s security system without logging off. Another individual may subsequently enter ProQA, masquerading as the first user. The suggested setting is to always log off. Installations using
CAD interface always bypass ProQA’s security system, depending on the
CAD system to validate users in Case Entry.
The
Operator ID
field displays the ID of the operator who is currently logged onto ProQA on the local workstation. If no one is currently logged on, logged out appears in this field.
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The
Resolution
field is used to set the ProQA screen resolution. To set the resolution, click on the button and then select the desired resolution from the drop-down selection list.
ProQA's epoch property is used to help solve some of the problems related to the change of the century and the use of two digit year entries (Y2K bug) by allowing you to specify the beginning year of a 100 year period or epoch. To set the epoch property, simply enter the year you want to use as the beginning year of your epoch in the
Epoch
field. You should set the epoch property to the year of the oldest case in your ProQA database.
If you were to set the epoch property to 1996, you could then use two digit year entries for the years 1996 through 2095 as shown below.
96 = 1996
97 = 1997
00 = 2000
04 = 2004
16 = 2016
95 = 2095
If you use four digit year entries, the epoch property has no effect. For example, 1995 = 1995, 1996 = 1996, and 2002 = 2002 regardless of the year specified in the epoch property.
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Check the
Print on send
checkbox to automatically print the selected case information when the operator clicks on the
Send
button (see
).
The
Print Selection
checkboxes are used to select the case information that is printed when the
Print on send
checkbox is checked. Simply check the items you want to have printed.
The
Print on
field is used to select the printer that should be used to print the case information when the
Print on send
checkbox is checked. To select a printer, click on the button and then select the desired printer from the drop-down selection list.
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Check the
Print on close
checkbox to automatically print the selected case information when the operator closes a case.
The
Print Selection
checkboxes are used to select the case information that is printed when the
Print on close checkbox
is checked. Simply check the items you want to have printed.
The
Print on
field is used to select the printer that should be used to print the case information when the
Print on close
checkbox is checked. To select a printer, click on the button and then select the desired printer from the drop-down selection list.
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If these options are not used properly, the MPDS, FPDS, or PPDS protocol may be circumvented. Therefore, if these options are changed from their default settings, the user agrees to release Priority Dispatch from any and all liability arising from their use (user assumes full responsibility).
Check the
Allow reconfiguration from menu
checkbox to allow the operator to use the ProQA
Menu bar
or
Tool bar
to reconfigure (change) a dispatch code that has already been sent (see
“Options | Reconfigure Response” on page 45 ,
“Reconfigure Response Button” on page 50 , and
This option is selected by default.
Check the
Allow passing of problem description
checkbox to allow a CAD system to pass the problem description text entered in CAD to ProQA’s
“What’s the problem?”
field (see
“Tell me exactly what happened.” on page 72
).
This option is not usually selected. It generally applies only to UK systems.
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Pass CAD Case Entry Information On Display Of Key Questions
Checkbox
Check the
Pass CAD Case Entry information on display of Key Questions
checkbox to cause ProQA to update a CAD system when the operator exits ProQA’s
Case Entry tab
(see
“Case Entry (Entry Tab)” on page 69
).
This option is not usually selected. See your CAD documentation for more information.
Check the
Adjust case state as needed
checkbox to allow ProQA to seek cases which may have been placed on hold and thought to be in the closed file, and cases which may have been closed and thought to be in the held file.
Check the
Hold case on dispatch
checkbox to cause ProQA to automatically place a case on hold after a dispatch occurs.
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Check the
Restore on case activation
checkbox to automatically open and return focus to
ProQA (if it is minimized) when a new case is started, opened (interfaced with CAD), or when a case summary is called.
This option may be used when the CAD system cannot control the windowing environment.
Check the
Minimize on dispatch
checkbox to automatically minimize the ProQA window when the operator clicks on the
Send
button (see
).
This option is not used by most CAD clients using multiple monitors or by agencies using horizontal dispatch techniques.
This option may be used when the CAD system cannot control the windowing environment.
Check the
Minimize on close
checkbox to automatically minimize the ProQA window when the operator closes a case.
This option may be used when the CAD system cannot control the windowing environment.
Check the
Update passed CE fields
checkbox to allow operators to change an address and
phone number that was brought in by a CAD system.
This option is not generally selected because address and phone number information should be verified in CAD before it is brought into ProQA.
If you select this option, your CAD system must be able to update it’s records upon return to CAD.
Check the
Write COMMFILE on Initialize case
checkbox to send the ProQA Case Number to
CAD via the text COMMFILE or via the DDE link.
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Check the
Write COMMFILE on KQ end
checkbox to cause the COMMFILE to be updated when all Key Questions are finished in cases where dispatch occurs prior to the completion of all
Key Questions. This allows CAD to get the remaining Key Question answers prior to case close.
Check the
Limit Case Summary
checkbox to disable the
Find
,
Next Case
, and
Previous Case
features on the ProQA
Summary tab
(see “Summary Tab Buttons” on page 103
). Case summary will be controlled by CAD.
Check the
Send responder script to CAD
checkbox to include the
Responder Script
(see
“Responder Script” on page 107
) in the COMMFILE.
Check the
Notify CAD on shutdown
checkbox to send a T terminate case state flag back to
CAD when ProQA is exited.
Check the
Export KQ Summary
checkbox to export the Key Question Summary.
Check the
Allow operator to close ProQA
checkbox to allow operators to close ProQA. When this checkbox is left empty, ProQA can only be closed through a CAD interface.
To select an abort mode, click on the button and select Normal or DispClose from the dropdown selection list.
Select Normal from the
Abort Mode
field to send an A back to CAD when a case is aborted.
Select DispClose from the
Abort Mode
field to send a D to dispatch the case immediately, followed by a C to close the case.
The
DispClose option was designed for a problem encountered with some
CAD’s method of interface, and should only be used with a DDE or TCP/IP interface.
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The
CAD code
field is used when DispClose is selected from the
Abort Mode
field to enter the
CAD code to be sent to CAD when an abort occurs.
The
Disp code
field is used when DispClose is selected from the
Abort Mode
field to enter the
ProQA code to be sent to CAD when an abort occurs.
The
Station number
field is used to enter a two digit alphanumeric identifier to be attached to the beginning of the ProQA case number for cases created on the local workstation.
This identifier may be used by some standalone or CAD users to identify which workstation the case came from.
The
Communications file mode
field is used to select the type of file transfer that ProQA will use to talk with your CAD system. To select a communications file mode, click on the button and select None, Block, DDE, or TCP from the drop-down selection list.
Select None for no CAD interface. Select Block for text mode transfer. Select DDE for memory transfer. Select TCP to use a TCP/IP port.
If
TCP
is selected, the COMMFILE name should be the IP address of the local machine followed by a space followed by the port number where CAD is expecting ProQA.
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The
Delay between polling cycles
field is used to specify the number of seconds ProQA should wait between reading (polling) the COMMFILE. To specify the delay, simply enter the number of seconds in the field or use the buttons to select the desired number of seconds.
This field is only used in Block mode.
In the example above, 1 second has been entered in the
Delay between polling cycles
field.
This means that ProQA will poll the COMMFILE and look for a change in status once every second.
Check the
Urgent Message
checkbox to activate the
Urgent Message
function allowing
calltakers to send urgent messages to CAD (see “Spec Logs | Urgent Message” on page 36 and
“Urgent Message Button” on page 49 ).
Check with your CAD vendor to make sure this feature is supported before selecting this option.
The
Responder script sub-tab
allows you to select information for the
Responder Script
that is sent to CAD. Check the appropriate boxes to select the desired information.
This sub-tab is only used if your agency has an integrated Computer Aided
Dispatch (CAD) system that supports the Responder Script .
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The
License sub-tab
displays the license number, serial number, and organization registered for your copy of ProQA.
The
Abort reasons tab
is used to add or change your agency specific acceptable reasons to abort a case. These reasons appear in the
Abort reason
dialog box that appears when the operator closes a case before dispatch (see
“File | Close Case” on page 31 ).
This is a free form text field. Each line is interpreted as a new abort reason.
Use the language sub-tabs located at the bottom of the
Abort-reasons tab
to enter the abort reasons in each language installed on your system.
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The
International tab
is used to set the selection order of the languages used by ProQA (see
). It can also be used to select a default language to be used whenever you start a new case in ProQA (see
“Starting a New Case” on page 26 ).
The
International tab
is inactive (inaccessible) if you have only one language installed on your system.
The
Operator text sub-tab
allows you to set the selection order for the operator text. To move a language up in the order, select the desired language and click on the
Move up
button. To move a language down in the order, select the desired language and click on the
Move down
button.
You can also select a default operator language to be used whenever you start a new case in
ProQA. To select a default operator language, simply click on the box to the left of the desired language. A check mark will appear in the box indicating that the language has been selected as the default. Notice in the example above that a check mark appears in the box next to
North
American English
(NAE) indicating that NAE has ben selected as the default operator language.
This means that ProQA will automatically switch to NAE as the operator language whenever a new case is started in ProQA.
If no default language is selected, ProQA uses the currently selected operator language when starting a new case.
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The
Caller text sub-tab
allows you to set the selection order for the caller text. To move a language up in the order, select the desired language and click on the
Move up
button. To move a language down in the order, select the desired language and click on the
Move down
button.
You can also select a default caller language to be used whenever you start a new case in ProQA.
To select a default caller language, simply click on the box to the left of the desired language. A check mark will appear in the box indicating that the language has been selected as the default.
For example, a check mark in the box next to
North American English STD
(NAE) indicates that NAE has ben selected as the default caller language. This means that ProQA will automatically switch to NAE as the caller language whenever a new case is started in ProQA.
If no default language is selected, ProQA uses the currently selected caller language when starting a new case.
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6-Operator Maintenance
Utility
The Operator Maintenance Utility is used to maintain your ProQA operator database. It allows you to enter new operators, modify data on existing operators, and delete operators that should no longer be listed in the database.
Each operator must be assigned an operator ID and password to logon to ProQA. ProQA uses operator IDs to track the actions of individual operators. In CAD-interfaced environments, the operator ID is automatically entered as a record in the database the first time the operator logs into CAD and starts a new case in ProQA. However, you will still need to use this utility to enter the operator’s name, password and logon level.
Starting The Operator Maintenance Utility, page
Operator Maintenance Utility Menus and Controls, page 151
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3.4
Starting The Operator Maintenance
Utility
To start the ProQA for Medical Operator Maintenance Utility, click on the Windows
Start
button and select
Programs | Priority Dispatch | ProQA Operator Maintenance
.
To start the ProQA for Fire Operator Maintenance Utility, click on the Windows
Start
button and select
Programs | Priority Dispatch | ProQA Fire | Operator Maintenance
.
To start the ProQA for Police Operator Maintenance Utility, click on the Windows
Start
button and select
Programs | Priority Dispatch | ProQA Police | Operator Maintenance
.
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The first thing you will see when you start this Utility is the
ProQA Logon
window.
To logon to ProQA, enter your operator logon name and password in the appropriate fields and click on the
OK
button or press
Enter
.
A logon name and password must be assigned to you by the system administrator.
If the computer does not recognize your logon name and password after three attempts, the program will automatically close.
The initial operator logon name is SUPERVISOR. The initial password is PROQA.
The initial logon name and password should be removed once an administrator has been added to the system.
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The
Menu bar
contains several drop-down menus that contain the commands necessary to operate the Operator Maintenance Utility.
The
Tool bar
contains shortcut buttons for commonly used Operator Maintenance Utility commands. See
“Operator Maintenance Utility Tool Bar” on page 155 for detailed information
on each of the buttons.
The
Tool bar
also displays the name of the operator who is logged on to ProQA. In the example above operator SUPERVISOR is logged on.
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When the background of the
Operator ID
field is gray (as shown above), you can type the operator ID of any employee in the database to automatically go to the record for that employee.
When you create a new record (see
“Adding A New Employee” on page 158
), the background of the
Operator ID
field turns white. When the background is white, you can enter an operator ID for the new employee. This ID must be unique for each employee, and can contain up to 10 alphanumeric characters. If your agency interfaces ProQA with a CAD system, the operator ID is assigned by the CAD.
Operator IDs must be unique. If you assign an operator ID that is already in use to a new employee, the original employee record will be lost. If you are unsure if an operator ID is already in use, try typing the ID in the
Operator ID field when the background is gray. If the operator ID is in use, you will be taken to the record for the employee who is assigned the ID.
The
First name
field is used to enter the employee’s first name. This field will accept up to 20 alphanumeric characters.
The
Last name
field is used to enter the employee’s last name. This field will accept up to 20 alphanumeric characters.
The
Password
field is used to enter a password for the employee. This field will accept up to 10 alphanumeric characters. ProQA passwords are not case sensitive.
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The
Logon level
field is used to specify a logon level for the employee. The logon level controls the employee’s access to ProQA and the ProQA Utilities.
To specify a logon level, simply type the level (0-9) in the
Logon level
field or use the buttons to select the appropriate level. The access allowed by each logon level is shown below.
0-1
Levels 0-1 are training levels (not implemented).
2-6
Levels 2-6 allow access to ProQA Case Entry, the Configuration
Utility, and the File Maintenance Utility.
7
8
Level 7 allows access to ProQA Case Entry and all utilities
except Operator Maintenance. However, Level 7 operators cannot alter case numbers.
Level 8 allows access to ProQA Case Entry and all utilities.
However, Level 8 operators cannot delete operators, see passwords, or assign logon levels higher than 8.
9
Level 9 allows full access to ProQA Case Entry and all utilities.
The system administrator should have level 9 access.
The
Navigation bar
contains shortcut buttons for commonly used Operator Maintenance Utility navigation commands. See
“Operator Maintenance Navigation Bar” on page 156
for detailed information on each of the buttons.
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ProQA
3.4
Operator Maintenance Utility Menus and
Controls
Select
File | Logoff
to log off of the Operator Maintenance Utility without closing the program.
Select
File | Import
to import operator database data from a comma delimited text file. You will be prompted to select the text file for import.
A comma delimited text file of an operator database can be created using the export command described below. The import function allows you to import data that has been exported from a database located on a different machine.
Select
File | Export
to export your operator database data to a comma delimited text file. You will be prompted to enter a name for your export file.
Select
File | Print
to print a report of selected operators in the database. The report contains the operator ID, first name, last name, password, and logon level for each operator. See
Operator Information” on page 162 for detailed instructions on how to print a report.
Passwords are only displayed if the currently logged on user has a logon
“Logon Level Field” on page 150
).
Select
File | Exit
to exit the Operator Maintenance Utility.
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3.4
A check mark next to an item on the
View menu
indicates that the item will be shown. No check mark indicates that the item will be hidden.
Select
View | Toolbar
to display or hide the
Tool bar
(see
Select
View | Navigation bar
to display or hide the
Navigation bar
(see “Navigation Bar” on page 150 ).
Select
View | Change languages
to display a list of all languages installed on your system. To change languages, simply click on the desired language.
A check mark appears next to the selected language.
This option does not appear if only one language is installed on your system.
Select
Record | First
or press
F5
to go to the first record in the database.
Select
Record | Last
or press
F8
to go to the last record in the database.
Select
Record | Prior
or press
F6
to go to the previous record in the database.
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3.4
Select
Record | Next
or press
F7
to go to the next record in the database.
Select
Record | New
to enter a new record to the database.
You must have level 8 access or higher to enter a new record.
Select
Record | Delete
to delete a record from the database.
You must have level 9 access to delete a record.
Employees who have generated cases should not be deleted.
Select
Record | Undo changes
to undo any changes you have made to a record.
Changes cannot be undone after they have been saved.
Select
Record | Save changes
to save any changes you have made to a record.
Changes cannot be undone after they have been saved.
Select
Options | Verify Deletions
to toggle the verify deletions feature on or off. When this feature is on, a
Confirm deletions
dialog box will appear when you delete a record to verify that you actually want to delete the record. When this feature is off, records are deleted without verification.
A check mark appears next to
Verify Deletions
when the verify deletions feature is turned on. No check mark appears when the feature is turned off.
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3.4
Select
Options | Verify losing changes
to toggle the verify losing changes feature on or off.
When this feature is on, a
Confirm changes
dialog box will appear asking you if you would like to save the changes whenever you leave a record that has been changed, but not saved. When this feature is off, changes not saved to a record are lost when you leave the record.
A check mark appears next to
Verify losing changes
when the verify losing changes feature is turned on. No check mark appears when the feature is turned off.
Select
Options | Auto-save changes
to toggle the auto-save changes feature on or off. When this feature is on, ProQA automatically saves any changes made to a record when you leave the record.
A check mark appears next to Auto-save changes when the auto-save changes feature is turned on. No check mark appears when the feature is turned off.
Select
Help | Contents
to start the Operator Maintenance Utility online help.
Select
Help | Search for Help On
to search for a specific topic in the
Operator Maintenance Utility online help.
Select
Help | Help on help
to learn how to use Windows help.
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ProQA
3.4
Click on the
button to print a report of selected operators in the database. The report contains the operator ID, first name, last name, password, and logon level for each operator. See
“Printing Operator Information” on page 162 for detailed instructions on
how to print a report.
Passwords are only displayed if the currently logged on user has a logon
“Logon Level Field” on page 150
).
Click on the
First
button or press
F5
to go to the first record in the database.
Click on the
Prior
button or press
F6
to go to the previous record in the database.
Click on the
Next
button or press
F7
to go to the next record in the database.
Click on the
Last
button or press
F8
to go to the last record in the database.
Click on the
New
button to enter a new record to the database.
You must have level 8 access or higher to enter a new record.
Click on the
Delete
button to delete a record from the database.
You must have level 9 access to delete a record.
Employees who have generated cases should not be deleted.
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3.4
Click on the
Undo changes
button to undo any changes you have made to a record.
Changes cannot be undone after they have been saved.
Click on the
Save changes
button to save any changes you have made to a record.
Changes cannot be undone after they have been saved.
Click on the
Change languages
button to display a list of all languages installed on your system. To change languages, simply click on the desired language.
A check mark appears next to the selected language.
This button does not appear if only one language is installed on your system.
Click on the
First
button or press
Alt+F
to go to the first record in the database.
Click on the
Last
button or press
Alt+L
to go to the last record in the database.
Click on the
Prior
button or press
Alt+P
to go to the previous record in the database.
Click on the
Next
button or press
Alt+N
to go to the next record in the database.
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3.4
Click on the
New
button or press
Alt+W
to enter a new record to the database.
You must have level 8 access or higher to enter a new record.
Click on the
Delete
button or press
Alt+D
to delete a record from the database.
You must have level 9 access to delete a record.
Employees who have generated cases should not be deleted.
Click on the
Undo
button or press
Alt+U
to undo any changes you have made to a record.
Changes cannot be undone after they have been saved.
Click on the
Save
button or press
Alt+S
to save any changes you have made to a record.
Changes cannot be undone after they have been saved.
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3.4
To add a new employee, select
Record | New
or press
Alt+W
.
You can also click on the New button on the Tool bar or the Navigation bar .
The
Database
fields will be cleared and the background of the
Operator ID
field will turn white allowing you to enter a new operator ID.
Enter the appropriate data in each of the
Database
fields (see
“Database Fields” on page 149 ).
When you are finished, select
Record | Save changes
or press
Alt+S
to save the new employee record.
You can also click on the Save changes button on the Tool bar or the Save button on the Navigation bar .
158
ProQA
3.4
To modify an existing record, use the
Record menu
,
Tool bar
, or
Navigation bar
to go to the desired record (see
).
You can also type the operator ID of the desired record in the
Operator ID field to go to the record (see
“Operator ID Field” on page 149
The information currently stored in the database will appear in the
Database
fields.
Change the desired information in the
Database
fields.
You cannot change the operator ID.
In the example above, the Logon level has been changed from 7 to 8.
When you are finished, select
Record | Save changes
or press
Alt+S
to save the changes.
You can also click on the
Save changes
button on the
Tool bar
or the
Save button on the
Navigation bar
.
159
ProQA
3.4
To delete a record, use the
Record menu
,
Tool bar
, or
Navigation bar
to go to the desired record (see
, and
“Navigation Bar” on page 150 ).
You can also type the operator ID of the desired record in the
Operator ID field to go to the record (see
“Operator ID Field” on page 149
Next, select
Record | Delete
or press
Alt+D
to delete the record.
Employees who have generated cases should not be deleted.
To import operator information from a comma delimited text file, select
File | Import
.
The
Operator import
dialog box appears.
Browse to the import file. In the example above the import file is C:\ProQA.Win\Export
Files\PQAOper.exp.
After selecting the import file, click on the
OK
button.
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ProQA
3.4
The
Operator import
dialog box displays the filename and the number of lines processed.
Click on the
OK
button to close the
Operator import
dialog box.
To export operator information to a comma delimited text file, select
File | Export
.
The
Operator export
dialog box appears.
Browse to the directory (folder) where you would like to save your export file, and enter a filename in the
Filename
field. In the example above the export file will be called PQAOper.exp and it will be saved in the C:\ProQA.Win\Export Files folder.
After entering a path and filename, click on the
OK
button.
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ProQA
3.4
The
Operator export
dialog box displays the filename and the number of lines processed.
Click on the
OK
button to close the
Operator export
dialog box.
To print operator information, select
File | Print
or press
Alt+F+P
.
You can also click on the Print button on the Tool bar .
The
Print operator information
dialog box appears.
162
ProQA
3.4
Select one of the
Select operators to print
options.
• Select
All operators
to print information for every operator in the database.
• Select
Current operator
to print the operator information currently displayed in the
Database
fields.
• Select
Operators of level
to print operator information for every operator with a specified logon level.
When you select this option, a field appears allowing you to enter the desired logon level.
• Select
Operator IDs starting with
to print operator information for every operator whose operator ID starts with a specified text string.
When you select this option, a field appears allowing you to enter the desired text string.
Some agencies assign operator IDs that begin with a code for the year the operator was hired (i.e. 96JONES_J). Selecting
Operator IDs starting with
and entering a year code (i.e. 96) makes it possible to print operator information for every operator who was hired in a given year.
• Select
Operator names starting with
to print operator information for every operator whose name starts with a specified text string.
When you select this option, a field appears allowing you to enter the desired text string.
Next, select one of the
Print in
options.
• Select
ID order
to order the information by operator ID
• Select
Name order
to order the information by operator name.
When you are finished, click on the
button to display your report in the
Operator
Information
viewer.
Passwords are only displayed if the currently logged on user has a logon
“Logon Level Field” on page 150
).
163
ProQA
3.4
The
Print Preview
viewer has a
Button bar
which you can use to control the display and print a copy of your report.
1.
Zoom to Fit button:
Click on this button to make your report fit in the window.
2.
100% button:
Click on this button to display your report full size.
3.
Zoom to Width button:
Click on this button to make your report fit the window width.
4.
First Page button:
Click on this button to go to the first page of your report.
5.
Prior Page button:
Click on this button to go to the previous page of your report.
6.
Next Page button:
Click on this button to go to the next page of your report.
7.
Last Page button:
Click on this button to go to the last page of your report.
8.
Printer Setup button:
Click on this button to setup printer options.
9.
Print button:
Click on this button to print your report.
10.
Save button:
Click on this button to save an electronic copy of your report.
11.
Load Report button:
Click on this button to load a previously saved report.
12.
Close button:
Click on this button to close the
Print Preview
viewer.
164
7-Response Configuration
Utility
The Response Configuration Utility is used to enter the locally defined response configuration assigned to each ProQA dispatch code. For agencies using an integrated Computer Aided
Dispatch (CAD) system, the Response Configuration Utility is also used to enter the CAD code that ProQA should return to CAD for each ProQA dispatch code. The Response Configuration
Utility also allows you to map patient condition codes to ProQA dispatch codes.
Starting The Response Configuration Utility, page
Customizing Response Configurations and Codes, page
165
ProQA
3.4
Starting The Response Configuration
Utility
To start the ProQA for Medical Response Configuration Utility, click on the Windows
Start
button and select
Programs | Priority Dispatch | ProQA Response Configuration
.
To start the ProQA for Fire Response Configuration Utility, click on the Windows
Start
button and select
Programs | Priority Dispatch | ProQA Fire | Response Configuration
.
To start the ProQA for Police Response Configuration Utility, click on the Windows
Start
button and select
Programs | Priority Dispatch | ProQA Police | Response Configuration
.
166
ProQA
3.4
The first thing you will see when you start this Utility is the
ProQA Logon
window.
To logon to ProQA, enter your operator logon name and password in the appropriate fields and click on the
OK
button or press
Enter
.
A logon name and password must be assigned to you by the system administrator.
If the computer does not recognize your logon name and password after three attempts, the program will automatically close.
The initial operator logon name is SUPERVISOR. The initial password is PROQA.
The initial logon name should be removed once an administrator has been added to the system (see
“6-Operator Maintenance Utility” on page 145
).
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ProQA
3.4
The
Menu bar
contains several drop-down menus that contain the commands necessary to operate the Response Configuration Utility.
The
Tool bar
contains shortcut buttons for commonly used Response Configuration Utility
commands. See “Response Configuration Utility Tool Bar” on page 173 for detailed information
on each of the buttons.
The
Tool bar
also displays the name of the operator who is logged on to ProQA. In the example above operator SUPERVISOR is logged on.
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ProQA
3.4
The
Chief Complaint
list contains all of the Chief Complaints and a special entry for default responses. When you select a
Chief Complaint from this list, the determinants, responses,
CAD codes, and condition codes associated with the Chief
Complaint are displayed in the
Response Configuration
fields (see
“Response Configuration Fields” on page 169 ).
The selected Chief Complaint is highlighted in blue. In the example shown from ProQA Police,
Abduction (Kidnapping) (101) is selected.
Column widths can be adjusted by dragging the edges of the heading fields.
The
Determinants
column displays all of the determinants for the Chief Complaint selected in the
Chief Complaints
list (see “Chief Complaint List” on page 169 ).
The
Responses
column(s) display the response configurations for each determinant and suffix.
You may need to use the scroll bar to see the
Responses
columns for all available suffixes.
To change a response configuration, simply type the configuration in the
Responses
field for
).
Unique configurations can be assigned to each suffix for each determinant.
169
ProQA
3.4
The
CAD codes
column(s) display the CAD code that ProQA will return to CAD for each determinant and suffix. To change a CAD code, simply type the code in the appropriate
CAD codes
field (see
“Customizing Response Configurations and Codes” on page 175 ).
Unique CAD codes can be assigned to each suffix for each determinant.
The
Condition codes
column displays the condition code assigned to each dispatch code. To change a condition code, simply type the code in the appropriate
Conditions codes
field (see
“Customizing Response Configurations and Codes” on page 175
).
The conditions codes column was designed to allow agencies to map ProQA dispatch codes with ICD-9 codes used for Medicare billing.
Select
File | Save
or press
Ctrl+S
to save any response configuration or
CAD code changes you have made.
Select
File | Revert
or press
Ctrl+R
to undo any response configuration or
CAD code changes you have made since your last save.
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3.4
Select
File | Logoff
to log off of the Response Configuration Utility without closing the program.
Select
File | Export
to export your response configuration database data to a comma delimited text file. You will be prompted to enter a name for your export file.
Select
File | Import
to import response configuration database data from a comma delimited text file. You will be prompted to select the text file for import.
A comma delimited text file of a response configuration database can be created using the export command described above. The import function allows you to import data that has been exported from a database located on a different machine.
Select
File | Print
to print a list of the response configurations and CAD codes assigned to all of the ProQA dispatch codes (see
“Printing Response Configuration Information” on page 179 ).
Select
File | Exit
to exit the Response Configuration Utility.
Select
View | Toolbar
to display or hide the
Tool bar
).
Select
View | Sort chief complaints
to display the
Chief Complaint
list in alphabetical or numerical order (see
“Chief Complaint List” on page 169 ). When
Sort chief complaints
is checked, the list is displayed in alphabetical order. When
Sort chief complaints
is unchecked, the list is displayed in numerical order.
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ProQA
3.4
Select
View | Change language
to display a list of all languages installed on your system. To change languages, simply click on the desired language.
A check mark appears next to the selected language.
This option does not appear when only one language is installed.
Select
Chief complaint | First
or press
F5
to go to the first Chief Complaint in the list.
Select
Chief complaint | Last
or press
F8
to go to the last Chief Complaint in the list.
Select
Chief complaint | Prior
or press
F6
to go to the previous Chief Complaint in the list.
Select
Chief complaint | Next
or press
F7
to go to the next Chief Complaint in the list.
Select
Options | Verify losing changes
to toggle the verify losing changes feature on or off. When this feature is on, a
Confirm changes
dialog box appears when you try to exit the utility and data has been changed, but not saved.
When this feature is off, any changes made, but not saved, are lost when you exit the utility.
A check mark appears next to Verify losing changes when the verify losing changes feature is turned on. No check mark appears when the feature is turned off.
172
ProQA
3.4
Select
Options | Auto-save changes
to toggle the auto-save changes feature on or off. When this feature is on, ProQA automatically saves any changes made to the database when you exit the utility.
A check mark appears next to Auto-save changes when the auto-save changes feature is turned on. No check mark appears when the feature is turned off.
Select
Help | Contents
to start the Response Configuration Utility online help.
Select
Help | Search for Help On
to search for a specific topic in the Response Configuration
Utility online help.
Select
Help | Help on help
to learn how to use Windows help.
Click on the
button or press
Ctrl+P
to print a list of the response configurations and
CAD codes assigned to all of the ProQA dispatch codes (see “Printing Response
Configuration Information” on page 179 ).
Click on the
First
button or press
F5
to go to the first Chief Complaint in the list.
173
ProQA
3.4
Click on the
Prior
button or press
F6
to go to the previous Chief Complaint in the list.
Click on the
Next
button or press
F7
to go to the next Chief Complaint in the list.
Click on the
Last
button or press
F8
to go to the last Chief Complaint in the list.
Click on the
Save changes
button or press
Ctrl+S
to save response configuration or CAD code changes you have made.
Changes cannot be undone after they have been saved.
Click on the
Revert
button or press
Ctrl+R
to undo any response configuration or CAD code changes you have made since your last save.
Changes cannot be undone after they have been saved.
Click on the
Change language
button to change the
Operator text
or the
Protocol text
language. Changing the
Operator text
language affects the Response Configuration
Utility’s menus and text fields. Changing the
Protocol text
language affects the MPDS protocol fields.
A check mark appears next to the selected language.
This button does not appear when only one language is installed.
Depending on how your system is configured, there may be a separate response configuration file for each language installed. If this is the case in your agency, you must make sure that all of these files are synchronized with each other. If they are different, different response configurations could be assigned to similar cases depending on the language currently being used by the operator.
174
ProQA
3.4
The first thing you should do when customizing your agency’s response configurations is to set the Default responses for each of the six ProQA response levels (OMEGA, ALPHA, BRAVO,
CHARLIE, DELTA, and ECHO). To do this, select Default responses from the
Chief
Complaints
list and then type the appropriate default response for each level in the
Responses
column of the
Response Configuration
fields (see “Chief Complaint List” on page 169 and
“Response Configuration Fields” on page 169 ).
The Default Response for each level is automatically assigned to every ProQA dispatch code of the specified level. For example, if you set Single When Available as the Default Response for
Bravo level determinants, the Response Configuration Utility automatically assigns Single
When Available to all Bravo level dispatch codes (e.g. 102-B-2, 107-B-1, 129-B-3).
When finished, select
File | Save
, press
Ctrl+S
, or click on the button to save your work.
175
ProQA
3.4
After setting the Default Responses, you can change the response configuration for those determinants where the response assigned by your agency is different from the default response.
If your agency uses an integrated CAD system, you can also set the CAD code that ProQA should return to CAD for each ProQA dispatch code and suffix. Finally, you can enter the condition code that should be assigned to each ProQA dispatch code (ProQA for Medical).
To do this, select the appropriate Chief Complaint from the
Chief Complaints
list (see
Complaint List” on page 169 ). The response configuration, CAD code, and condition code
assigned to each dispatch determinant and suffix for the selected Chief Complaint are displayed in the
Response Configuration
fields (see
“Response Configuration Fields” on page 169
). To change a response configuration, CAD code, or condition code, simply type the desired configuration or code in the appropriate field.
Unique response configurations and CAD codes can be assigned to each suffix for each determinant. Notice in the example above from ProQA for
Police that the default Single When Available has been assigned to 131-B-1 and
Single ASAP
has been assigned to 131-B-1B.
Response configurations that have been changed from the default appear in bold type. Chief
Complaints with non-default responses are also bolded in the
Chief Complaints
Complaint List” on page 169 ). In the example above from ProQA for Police, the 131-B-1B
response configuration has been changed from the default
Single When Available
to
Single
ASAP
.
When finished, select
File | Save
, press
Ctrl+S
, or click on the button to save your work.
176
ProQA
3.4
To import response configuration information from a comma delimited text file, select
File |
Import
.
The
Response import
dialog box appears.
Browse to the import file. In the example above the import file is C:\ProQA.Win\Export
Files\PQAResp.exp.
After selecting the import file, click on the
OK
button.
The
Response import
dialog box displays the filename and the number of lines processed.
Click on the
OK
button to close the
Response import
dialog box.
177
ProQA
3.4
To export response configuration information to a comma delimited text file, select
File | Export
.
The
Response export
dialog box appears.
Browse to the directory (folder) where you would like to save your export file, and enter a filename in the
Filename
field. In the example above the export file will be called PQAResp.exp and it will be saved in the C:\ProQA.Win\Export Files folder.
After entering a path and filename, click on the
OK
button.
The
Response export
dialog box displays the filename and the number of lines processed.
Click on the
OK
button to close the
Response export
dialog box.
178
ProQA
3.4
To print your response configuration information, select
File | Print
, press
Ctrl+P
, or click on the
button.
Your information will appear in the
ProQA Response Configuration
viewer.
The
ProQA Response Configuration
viewer has a
Button bar
which you can use to control the display and print a copy of your report.
1.
Zoom to Fit button:
Click on this button to make your report fit in the window.
2.
100% button:
Click on this button to display your report full size.
3.
Zoom to Width button:
Click on this button to make your report fit the window width.
4.
First Page button:
Click on this button to go to the first page of your report.
5.
Prior Page button:
Click on this button to go to the previous page of your report.
6.
Next Page button:
Click on this button to go to the next page of your report.
7.
Last Page button:
Click on this button to go to the last page of your report.
8.
Printer Setup button:
Click on this button to setup printer options.
9.
Print button:
Click on this button to print your report.
10.
Save button:
Click on this button to save an electronic copy of your report.
11.
Load Report button:
Click on this button to load a previously saved report.
12.
Close button:
Click on this button to close the
Print Preview
viewer.
179
8-Export/Purge/Import
Utility
The Export/Purge/Import Utility allows you to:
• Import ProQA cases from a ProQA export file into an existing ProQA database
• Export ProQA case data for archiving, AQUA case review, or use in other software applications
• Purge ProQA case records from a ProQA database
Export/Purge/Import Utility Menus and Controls, page 184
180
ProQA
3.4
To start the ProQA for Medical Export/Purge/Import Utility, click on the Windows
Start
button and select
Programs | Priority Dispatch | ProQA Import-Export-Purge
.
To start the ProQA for Fire Export/Purge/Import Utility, click on the Windows
Start
button and select
Programs | Priority Dispatch | ProQA Fire | Import-Export-Purge
.
To start the ProQA for Police Export/Purge/Import Utility, click on the Windows
Start
button and select
Programs | Priority Dispatch | ProQA Police | Import-Export-Purge
.
181
ProQA
3.4
The first thing you will see when you start this Utility is the
ProQA Logon
window.
To logon to ProQA, enter your operator logon name and password in the appropriate fields and click on the
OK
button or press
Enter
.
A logon name and password must be assigned to you by the system administrator.
If the computer does not recognize your logon name and password after three attempts, the program will automatically close.
The initial operator logon name is SUPERVISOR. The initial password is PROQA.
The initial logon name and password should be removed once an administrator has been added to the system. To add an administrator, see
“6-Operator Maintenance Utility” on page 145
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ProQA
3.4
The
Menu bar
contains several drop-down menus that contain the commands necessary to operate the Export/Purge/Import Utility.
The name of the operator who is logged on to ProQA is displayed directly below the
Menu bar
.
In the example above operator SUPERVISOR is logged on.
The Configuration Utility has three tabbed pages labeled
Export/Purge
,
Import
, and
Status
. See
“Using The Export/Purge/Import Utility” on page 193 for information on how to use these tabs.
183
ProQA
3.4
Export/Purge/Import Utility Menus and
Controls
Select
File | Logoff
to log off of the Export/Purge/Import Utility without closing the program.
Select
File | Exit
to exit the Export/Purge/Import Utility.
Select
View | Change language
to display a list of all languages installed on your system. To change languages, simply click on the desired language.
A check mark appears next to the selected language.
The View menu is not available when only one language is installed.
184
ProQA
3.4
Select
Options | Select ProQA database
to select the ProQA database you would like to work with.
The
Select ProQA database
dialog box appears.
Select the desired database in the
Database path
field by clicking on the button and selecting the appropriate database from the drop-down selection list.
Default database is the active ProQA database.
185
ProQA
3.4
If the desired database is not in the drop-down selection list and you know where it is located, click on the button to display the
Browse
dialog box.
Browse to the appropriate directory and then click on the
Select
button.
If the desired database is not in the drop-down selection list and you do not know where it is located, click on the button to display the
Search
dialog.
Enter the drive or directory you want to search in the
Search
field and then click on the button to search for valid ProQA databases. All ProQA databases found in the search path are displayed in the
Found
field. Select the desired database from this field and then click on the
Select
button.
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ProQA
3.4
Select
Options | Advanced export settings
to select the type of export file you want to create.
Select Default ProQA to export your ProQA data in the default ProQA format.
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ProQA
3.4
Select Randomized for AQUA to randomly select and export cases for AQUA case review.
Use the
Random percentage
field to specify the percentage of cases from each Chief Complaint you want to have selected for export.
Use the
Include all
checkboxes to select Chief Complaints for which you want to include all cases from your ProQA database in the export file.
100% of the cases taken for Chief Complaints with a check mark next to them in the
Include all field will be selected for export. Only the percentage of cases specified in the
Random percentage field will be selected from
Chief Complaints that do not have a check mark.
Use the
Exclude all
checkboxes to select Chief Complaints for which you want to include none of the cases from your ProQA database in the export file.
None of the cases taken for Chief Complaints with a check mark next to them in the Exclude all field will be selected for export.
In the example above, the export file will include 100% of the Chest Pain cases, 10% of the cases for all other Chief Complaints except Traffic/Transportation Accidents, and 0% of the
Traffic/Transportation Accidents cases.
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ProQA
3.4
Select
Comma-delimited
to export your ProQA case data in comma delimited format.
This option allows you to import your ProQA data into other standard database or spreadsheet programs.
Use the
File type options
checkboxes to specify the data you want to have exported.
For more information on the comma delimited format, contact Software
Support at 800-363-9127 (USA/Canada) or 801-363-9127 (International)
for a technical specifications document (see
“Contacting Technical Support” on page 21
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ProQA
3.4
Select
Fixed-field
to export your ProQA case data in fixed field format.
Use the
File type options
checkboxes to specify the data you want to have exported.
For more information on the fixed-field format, contact Software Support at 800-363-9127 (USA/Canada) or 801-363-9127 (International) for a technical specifications document (see
“Contacting Technical Support” on page 21
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ProQA
3.4
Select
Options | Advanced import settings
to specify the way you want to handle case numbers and internal IDs during import.
The
Advanced import settings
dialog box appears.
Select
Renumber cases
to automatically renumber all of the imported cases. When you select this option, you will need to enter a starting case number in the
Starting case number
field. The case number for the first imported case will be given this starting case number. Subsequent cases will be numbered sequentially.
Select
Report error
to simply generate a report of cases with duplicate case numbers.
Select
Ignore case
to ignore the new case (do not import it).
Select
Change case number
to have the Export/Purge/Import Utility automatically assign new case numbers to imported records with duplicate case numbers in the database.
Select
Report error
to simply generate a report of cases with duplicate internal ID numbers.
Select
Change ID number
to have the Export/Purge/Import Utility automatically assign new ID numbers to imported records with duplicate internal ID numbers in the database.
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ProQA
3.4
Select
Options | Always start with default settings
to toggle the always start with default settings feature on or off. When this feature is on, the Export/Purge/Import Utility reverts to the default settings every time it is started. When this feature is off, the Export/Purge/Import Utility remembers your settings from one session to the next.
A check mark appears next to
Always start with default settings
when the always start with default settings feature is turned on. No check mark appears when the feature is turned off.
Select
Help | Contents
to start the Export/Purge/Import Utility online help.
Select
Help | Search for Help On
to search for a specific topic in the Export/Purge/Import
Utility online help.
Select
Help | Help on help
to learn how to use Windows help.
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ProQA
3.4
Follow the steps below to export data from a ProQA database.
1. If you want to export data from a ProQA database other than the default database, select the database by selecting
Options | Select ProQA database
(see
)
2. Click on the
Export/Purge tab
.
3. Check the
Export
checkbox.
4. Enter the path and filename for your output file in the
Output file
field.
Click on the button to browse to the desired file.
5. If you want to erase the existing export file before exporting new data, check the
Erase existing file
checkbox. If you want to append the new data to the end of the existing export file, leave the checkbox blank.
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ProQA
3.4
6. Use the
Select by
selection buttons to select the cases to be exported.
Select
All cases
to export all of the cases in the database.
Select
Date
to export all cases in a specified date range.
When you select this option, two fields appear allowing you to enter the desired date range. Enter the start date in the From field. Enter the date following the last day of the desire cases in the
To field.
In the example below, only cases from 6/30/1999 will be exported.
Click on the button to use the drop-down calendar to select the date (see
“Drop-Down Calendar” on page 58
Select
Case
to export all cases with case number in a specified range.
When you select this option, two fields appear allowing you to enter the desired case number range.
Select
Operator
to export all cases taken by a specific operator or range of operators.
When you select this option, two fields appear allowing you to enter the desired operator range.
7. Select the output file type and file type options using the
Advanced export settings
dialog box and then click on the
OK
button (see
“Options | Advanced Export Settings” on page 187 ).
8. Click on the
Process
button to begin the export process.
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ProQA
3.4
9. During the export process, the
Status tab
displays the current export status.
If you need to abort the export process before it has completed, simply click on the
Abort
button.
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ProQA
3.4
Follow the steps below to purge data from a ProQA database.
1. If you want to purge data from a ProQA database other than the default database, select the database by selecting
Options | Select ProQA database
(see
)
2. Click on the
Export/Purge tab
.
3. Check the
Purge
checkbox.
It is possible to purge and export records at the same time.
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ProQA
3.4
4. Use the
Select by
selection buttons to select the cases to be purged.
Select
All cases
to purge all of the cases in the database.
Select
Date
to purge all cases in a specified date range.
When you select this option, two fields appear allowing you to enter the desired date range. Enter the start date in the From field. Enter the date following the last day of the desire cases in the
To field.
In the example below, only cases from 6/30/1999 will be purged.
Click on the button to use the drop-down calendar to select the date (see
“Drop-Down Calendar” on page 58
Select
Case
to purge all cases with case number in a specified range.
When you select this option, two fields appear allowing you to enter the desired case number range.
Select
Operator
to purge all cases taken by a specific operator or range of operators.
When you select this option, two fields appear allowing you to enter the desired operator range.
5. Click on the
Process
button to begin the purge process.
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ProQA
3.4
6. During the purge process, the
Status tab
displays the current purge status.
If you need to abort the purge process before it has completed, simply click on the
Abort
button.
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Follow the steps below to import data from a ProQA export file.
1. Click on the
Import tab
.
ProQA
3.4
2. Enter the path and filename of the desired ProQA export file in the
Input file
field.
Click on the button to browse to the desired file.
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ProQA
3.4
3. Use the
Filter by
selection buttons to limit the cases to be imported.
Select
None (Allow all cases)
to import all of the cases in the file.
Select
Date
to import all cases in a specified date range.
When you select this option, two fields appear allowing you to enter the desired date range. Enter the start date in the From field. Enter the date following the last day of the desire cases in the
To field.
In the example below, only cases from 6/30/1999 will be imported.
Click on the button to use the drop-down calendar to select the date (see
“Drop-Down Calendar” on page 58
Select
Case
to import all cases with case number in a specified range.
When you select this option, two fields appear allowing you to enter the desired case number range.
4. Specify the way you want to handle duplicate case numbers and internal IDs during import using the
Advanced import settings
dialog box and then click on the
OK
button
(see “Options | Advanced Import Settings” on page 191 ).
5. Click on the
Process
button to begin the import process.
200
ProQA
3.4
6. During the import process, the
Status tab
displays the current import status.
If you need to abort the import process before it has completed, simply click on the
Abort
button.
201
The File Maintenance Utility allows you to:
• Create new ProQA databases
• Rebuild existing ProQA databases
• Compact ProQA databases
• Delete ProQA databases
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ProQA
3.4
To start the ProQA for Medical File Maintenance Utility, click on the Windows
Start
button and select
Programs | Priority Dispatch | ProQA File Maintenance
.
To start the ProQA for Fire File Maintenance Utility, click on the Windows
Start
button and select
Programs | Priority Dispatch | ProQA Fire | File Maintenance
.
To start the ProQA for Police File Maintenance Utility, click on the Windows
Start
button and select
Programs | Priority Dispatch | ProQA Police | File Maintenance
.
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ProQA
3.4
The
Menu bar
contains several drop-down menus that contain the commands necessary to operate the File Maintenance Utility.
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ProQA
3.4
The
Database
list shows all ProQA databases. To select individual databases, simply click on the desired databases in the list. To select all of the databases click on the
X
button located above the checkboxes.
Selected databases will have a check mark next to them. In the example above from ProQA for Fire the Case information , Actions , Internal case information , and Operators databases are selected.
The
Status
column displays the result of any file maintenance operation performed on the database. In the example above the
Case information
,
Actions
,
Internal case information
, and
Operators
databases have been successfully Rebuilt as indicated in the
Status
column.
All users must be logged out of ProQA before file maintenance operations can be performed on the Case information , Actions , Internal case information , or Operators database.
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ProQA
3.4
Click on the
Create
button to create the selected databases (see
“Creating Databases” on page 208 ).
Click on the
Rebuild
button to rebuild the selected databases (see
“Rebuilding Databases” on page 209 ).
Depending on the size of your databases, this process can take a considerable amount of time. It is best to do this during the slowest part of the day to minimize downtime.
Click on the
Compact
button to compact the selected databases (see
“Compacting Databases” on page 209 ).
Depending on the size of your databases, this process can take a considerable amount of time. It is best to do this during the slowest part of the day to minimize downtime.
Click on the
Delete
button to delete the selected databases (see “Deleting Databases” on page 209 ).
This process destroys data files and case information. Be cautious when deleting databases.
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ProQA
3.4
File Maintenance Utility Menus and
Controls
Select
File | Exit
to exit the File Maintenance Utility.
Select
View | Change language
to display a list of all languages installed on your system. To change languages, simply click on the desired language.
A check mark appears next to the selected language.
The View menu is not available when only one language is installed.
Select
Actions | Create
to create the selected databases (see “Creating
Select
Actions | Rebuild
to rebuild the selected databases (see
“Rebuilding Databases” on page 209 ).
Depending on the size of your databases, this process can take a considerable amount of time. It is best to do this during the slowest part of the day to minimize downtime.
207
ProQA
3.4
Select
Actions | Compact
to compact the selected databases (see
“Compacting Databases” on page 209 ).
Depending on the size of your databases, this process can take a considerable amount of time. It is best to do this during the slowest part of the day to minimize downtime.
Select
Actions | Delete
to delete the selected databases (see
“Deleting Databases” on page 209
).
This process destroys data files and case information. Be cautious when deleting databases.
Select
Help | Contents
to start the File Maintenance Utility online help.
Select
Help | Search for Help On
to search for a specific topic in the File Maintenance Utility online help.
Select
Help | Help on help
to learn how to use Windows help.
To create new databases, select the databases you want to create from the
Database
list (see
“Database List” on page 205 ), and then select
Actions | Create
or click on the
Create
button.
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ProQA
3.4
If you get file errors, or if you have a sudden slow down in Case Entry, you may need to rebuild your databases.
To rebuild databases, select the databases you want to rebuild from the
Database
list (see
“Database List” on page 205 ), and then select
Actions | Rebuild
or click on the
Rebuild
button.
Depending on the size of your databases, this process can take a considerable amount of time. It is best to do this during the slowest part of the day to minimize downtime.
When a case is purged from a ProQA database, a marker is placed in the table telling ProQA to ignore the case. However, purged cases are not actually erased from the disk, until you compact the database. When a large number of cases have been purged from a database, it is a good idea to compact the database. Compacting the database decreases the size of the database and can increase the speed of ProQA.
To compact databases, select the databases you want to compact from the
Database
list (see
“Database List” on page 205 ), and then select
Actions | Compact
or click on the
Compact
button.
Depending on the size of your databases, this process can take a considerable amount of time. It is best to do this during the slowest part of the day to minimize downtime.
Occasionally you will need to delete training databases or corrupt databases than cannot be rebuilt. You should always backup your data files before deleting a database.
To delete databases, select the databases you want to delete from the
Database
list (see
“Database List” on page 205 ), and then select
Actions | Delete
or click on the
Delete
button.
This process destroys data files and case information. Be cautious when deleting databases.
209
The ProQA Reports Utility allows you to generate reports that can help you improve quality assurance and process control. This utility also allows you to generate case statistics reports.
For more information on quality assurance procedures, please contact
Priority Dispatch Corp. and ask about the ED-Q
(Emergency Dispatch-
Quality
) course and AQUA
(Advanced QUality Assurance) software.
For information on contacting Priority Dispatch see
Loading and Updating an Existing ProQA Reports
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ProQA
3.4
To start the ProQA for Medical Reports Utility, click on the Windows
Start
button and select
Programs | Priority Dispatch | ProQA Reports
.
To start the ProQA for Fire Reports Utility, click on the Windows
Start
button and select
Programs | Priority Dispatch | ProQA Fire | Reports
.
To start the ProQA for Police Reports Utility, click on the Windows
Start
button and select
Programs | Priority Dispatch | ProQA Police | Reports
.
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ProQA
3.4
The first thing you will see when you start this Utility is the
ProQA Logon
window.
To logon to ProQA, enter your operator logon name and password in the appropriate fields and click on the
OK
button or press
Enter
.
A logon name and password must be assigned to you by the system administrator.
If the computer does not recognize your logon name and password after three attempts, the program will automatically close.
The initial operator logon name is SUPERVISOR. The initial password is PROQA.
The initial logon name and password should be removed once an administrator has been added to the system. To add an administrator, see
“6-Operator Maintenance Utility” on page 145
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ProQA
3.4
The Incident Case History Report shows a detailed history of an individual case which includes the following:
• Case Information (see
“Case Information Fields” on page 105 )
• Case Entry Information
• Key Questions Information
• Dispatch Coding Information
• Time Stamps
Key Questions cannot be displayed if they have not been loaded into the
“Creating a New ProQA Reports Database” on page 222
“Loading and Updating an Existing ProQA Reports Database” on page 224
The Operator Comparative History Report shows a detailed history of an individual operator’s statistics compared with the agency average. This report includes comparisons of the following statistics:
• Average Case Times for Case Entry, Key Questions, Send, and Total Evaluation
• Compliance to the ProQA recommended Dispatch Level
• Shunts and Reconfigurations
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ProQA
3.4
The Dispatch Level Comparative History Report shows a summary of agency statistics for each dispatch level compared with the average statistics for all dispatch levels. This report includes comparisons of the following statistics:
• Percentage of Calls in Each Dispatch Level
• Average Time to Dispatch
• Average Time on Case Entry
• Average Time on Key Questions
• Dispatch Code Overrides and Reconfigurations
The Dispatch Code Comparative History Report shows a summary of agency statistics for each dispatch code (Chief Complaint) compared with the average statistics for all dispatch codes. This report includes comparisons of the following statistics:
• Average Time on Case Entry
• Average Time on Key Questions
• Shunts and Reconfigurations
• Average Time to Dispatch
The Master Dispatch Analysis Report shows a detailed summary of all dispatch codes and the frequency in which they occur.
214
ProQA
3.4
The Incident Condition Code Report shows a detailed history of an individual case which includes the following:
• Case Information (see
“Case Information Fields” on page 105 )
• Case Entry Information
• Key Questions Information
• Dispatch Coding Information
•
Condition Code (see “Condition Codes Column (ProQA for Medical)” on page 170 ).
Key Questions cannot be displayed if they have not been loaded into the
“Creating a New ProQA Reports Database” on page 222
“Loading and Updating an Existing ProQA Reports Database” on page 224
This report may be useful for justifying Medicare billing.
The Incident Condition Code Summary Report shows the condition code (see “Condition Codes
Column (ProQA for Medical)” on page 170 ) and dispatch code for all selected cases.
215
ProQA
3.4
The
Menu bar
contains several drop-down menus that contain the commands necessary to operate the ProQA Reports Utility.
216
ProQA
3.4
The
Reports Tool bar
contains buttons used to select the type of ProQA
report you would like to generate (see “Generating Reports” on page 228 ).
You may need to scroll up and down to see all report options.
The
Report Filter Area
contains tables and fields that allow you to select the cases to include in
your reports (see “Generating Reports” on page 228
).
The
Status bar
displays information about the selected ProQA Reports database including: database filename, update date, protocol discipline, number of records, and selected range.
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ProQA
3.4
Multi-discipline agencies can select
File | Change Discipline
to switch between ProQA Reports for Medical, ProQA Reports for Fire, and ProQA
Reports for Police.
Select
File | Settings
to display the
Settings
screen.
If more than one language is installed on your system, you can change the language used by the ProQA Reports
Utility by selecting the appropriate language from the drop-down menu on the
Settings
screen.
You can also use the
Settings
screen to specify the headers that should appear under the title of your reports. Simply type the desired text in each
Header
field and click on the
Save
button to save your settings.
If you do not specify headers, the ProQA Reports Utility uses your agency name as Header 1 and your agency license number as Header 2 .
Select
File | Exit
to exit the ProQA Reports Utility.
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ProQA
3.4
Select
Database | Data manager
to open the
Data manager
Select
Help | Version
to display the
ProQA Reports Version
screen.
The
ProQA Reports Version
screen displays the version number and release date for the utility.
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ProQA
3.4
The
Data manager
helps you create, load, and manage ProQA Reports databases.
The
Source
fields specify the ProQA database from which case information should be pulled when creating or updating a ProQA Reports database. When the
Use ProQA Configuration
checkbox is checked, the ProQA Reports Utility pulls information from the active ProQA database. If you need to pull information from an archived ProQA database, uncheck this box and enter the database and protocol path of the archived database in the appropriate fields.
When specifying an archived database, you can click on the button to browse for the appropriate files.
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ProQA
3.4
Click on the
Create new database
button to create a new ProQA Reports database from the ProQA database indicated in the
Source
fields (see
“Creating a New ProQA Reports Database” on page 222 ).
You must create a database before you can use the ProQA Reports Utility.
Click on the
Load existing database
button to load or update a previously created ProQA Reports database (see
“Loading and Updating an Existing ProQA Reports Database” on page 224 ).
Click on the
Repair database
button to repair a damaged ProQA Reports database.
Click on the
Compact database
button to compact a ProQA Reports database.
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ProQA
3.4
Before you can use the ProQA Reports Utility, you must create a new ProQA Reports database. A
ProQA Reports database pulls select data from a valid ProQA database and stores it in a format that the ProQA Reports Utility can use to quickly generate useful reports. ProQA Reports databases are not modified by changes to the original ProQA database. This means that ProQA
Reports databases can be archived and used later to generate additional reports on a static snapshot of your ProQA database. ProQA Reports databases can also be updated with new
information allowing you to generate reports containing up-to-the-minute data (see “Loading and
Updating an Existing ProQA Reports Database” on page 224
).
Follow the steps below to create a new ProQA Reports database.
1. Select
Database | Data manager
from the ProQA Reports Utility
Menu bar
(see
Bar” on page 216 ) to open the
Data manager
(see “Data Manager” on page 220
).
2. Select the appropriate ProQA source database by entering the appropriate file paths in the
Source
fields (see “Source Fields” on page 220
).
Most users use the active ProQA database as the source. To use the active ProQA database, check the Use ProQA Configuration checkbox. The correct file paths will automatically be entered in the appropriate fields.
3. Click on the
Create new database
button (see
“Create New Database Button” on page 221 ).
The
Create Database
dialog box appears
222
ProQA
3.4
Browse to the folder in which you would like to save your ProQA Reports database and enter an appropriate filename in the
File name:
field. In the example above the new
ProQA Reports database will be named 2005 ProQA Reports and will be saved in the
Reports Databases folder.
After entering a filename, click on the
Save
button to create and save your new ProQA
Reports database.
4. The
Update
screen appears.
If you want to include Key Questions information in your ProQA Reports database, check the
Include Key Questions
checkbox.
Leaving this checkbox blank may significantly decrease update time.
Key Questions information cannot be displayed on your reports if this checkbox is left blank.
If you want to select a date range for cases to include in your ProQA Reports database, use the calendar tool to enter the start date and end date in the appropriate fields by clicking on the button.
Leave the Start date: and End date: fields blank to include every case from the source database.
Click on the
Update
button.
223
5. The
Update
confirmation box appears.
Click on the
OK
button.
6. The
Summary
screen appears.
ProQA
3.4
Click on the
Done
button.
Loading and Updating an Existing ProQA Reports
Database
The first time you use the ProQA Reports Utility, you must create a new ProQA Reports database
(see “Creating a New ProQA Reports Database” on page 222
). After that, the database you used last will be automatically loaded when you start the ProQA Reports Utility. If you would like to use another ProQA Reports database or if you would like to update the current database, you must use the
Data manager
.
ProQA Reports databases are not modified by changes to the source
ProQA database. To include the latest information in your reports, you must update your ProQA Reports database each time you use the ProQA
Reports Utility.
224
ProQA
3.4
Follow the steps below to load and/or update an existing ProQA Reports database.
1. Select
Database | Data manager
from the ProQA Reports Utility
Menu bar
(see
Bar” on page 216 ) to open the
Data manager
(see “Data Manager” on page 220
).
2. If you plan to update the existing database, select the appropriate ProQA source database by entering the appropriate file paths in the
Source
fields (see “Source Fields” on page 220 ).
Most users use the active ProQA database as the source. To use the active ProQA database, check the Use ProQA Configuration checkbox. The correct file paths will automatically be entered in the appropriate fields.
3. Click on the
Load existing database
button (see
“Load Existing Database Button” on page 221 ).
The
Load Database
dialog box appears
Browse to the folder where your ProQA Reports database is saved and select the desired database file. In the example 2005 ProQA Reports.xldb has been selected.
After selecting the database file, click on the
Open
button to load the database.
225
ProQA
3.4
4. The
Update
screen appears.
If you do not want to update the database, click on the
Done
button.
If you want to update the database, verify the information on the
Update
screen.
If you want to empty the database and recreate it with the most current information, check the
Empty Database
checkbox.
Leaving this checkbox blank may significantly decrease update time.
If you leave this checkbox blank, new cases added to your source database since the last update will be appended to your ProQA
Reports database. Changes made in your source database to cases that already exist in your ProQA Reports database will be ignored.
If you want to include Key Questions information in your ProQA Reports database, check the
Include Key Questions
checkbox.
Leaving this checkbox blank may significantly decrease update time.
Key Questions information cannot be displayed on your reports if this checkbox is left blank.
If you want to select a date range for cases to include in your ProQA Reports database, use the calendar tool to enter the start date and end date in the appropriate fields by clicking on the button.
Leave the Start date: and End date: fields blank to include every case from the source database.
Click on the
Update
button.
226
5. The
Update
confirmation box appears.
Click on the
OK
button.
6. The
Summary
screen appears.
ProQA
3.4
Click on the
Done
button.
227
ProQA
3.4
Follow the instructions below to generate a ProQA Report.
1. Select the report you would like to generate by clicking on the appropriate button in the
Reports Tool bar
(see “Reports Tool Bar” on page 217 ).
2. The
Operator List
screen appears.
All operators in the loaded ProQA Reports database are automatically selected by default. If you would like to limit your report to include only cases taken by select operators, select the appropriate operators from the list.
To select a single operator, simply click on the operator in the list or use the arrow keys on your keyboard to highlight the correct operator. To select multiple consecutive operators, hold the
Shift
button and then click on the first and last operator you wish to include, or use the arrow keys on your keyboard to highlight the correct operators. To select multiple nonconsecutive operators, hold the
Ctrl
button and then click on each operator you wish to include. To select all operators in the list, simply click on the
Select
All
button.
Selected operators are highlighted in green.
You can sort the list by operator ID, first name, or last name by clicking on the appropriate column heading.
After selecting the operators you wish to include in your report, click on the
Next
button.
228
3. The
Case Details
screen appears.
ProQA
3.4
The
Case Details
screen allows you to filter out select cases to include in your report.
To select one specific case, enter the case number in the
Case No.
field.
To filter cases by a date range, enter the appropriate dates in the
Date
fields.
Click on the button to enter the dates using the calendar tool.
To filter cases by dispatch level(s), uncheck the
All Levels
checkbox and check the appropriate dispatch level(s).
To filter cases by Chief Complaint, select the appropriate Chief Complaint from the
Chief Complaint
drop down list by clicking on the button.
The
Exclude supervisor
checkbox is checked by default. If you would like to include cases entered under the ProQA default SUPERVISOR logon name (see
“ProQA Logon” on page 25 ), uncheck this box.
The
Completed cases only
checkbox is checked by default. If you would like to include aborted cases, check the
Include aborted cases
checkbox.
To restore all filter settings to the default values, click on the
Reset filter
button.
After specifying all applicable filters, click on the
Next
button.
229
4. The
Case List
screen appears.
ProQA
3.4
The
Case List
screen shows all of the cases in your ProQA Reports database that meet the conditions specified on the
Operator List
and
Case Details
screens. You can further limit the cases included in your report by selecting the appropriate cases from the list.
To select a single case, simply click on the case in the list or use the arrow keys on your keyboard to highlight the correct case. To select multiple consecutive cases, hold the
Shift
button and then click on the first and last case you wish to include, or use the arrow keys on your keyboard to highlight the correct cases. To select multiple nonconsecutive cases, hold the
Ctrl
button and then click on each case you wish to include. To select all cases in the list, simply click on the
Select All
button.
Selected cases are highlighted in green.
You can sort the list by case number, date/time, operator, or Chief
Complaint by clicking on the appropriate column heading.
After selecting the cases you wish to include in your report, click on the
Next
button to display your report.
230
ProQA
3.4
The Report Viewer is used to view and print your ProQA Reports.
1. Zoom to Fit button: Click on this button to make your report fit in the window.
2. 100% button: Click on this button to display your report full size.
3. Zoom to Width button: Click on this button to make your report fit the window width.
4. First Page button: Click on this button to go to the first page of your report.
5. Prior Page button: Click on this button to go to the previous page of your report.
6. Next Page button: Click on this button to go to the next page of your report.
7. Last Page button: Click on this button to go to the last page of your report.
8. Printer Setup button: Click on this button to setup printer options.
9. Print button: Click on this button to print your report.
10. Save button: Click on this button to save an electronic copy of your report.
11. Load Report button: Click on this button to load a previously saved report.
12. Close button: Click on this button to close the Report Viewer.
231
11-Frequently Asked
Questions
ProQA has been in heavy use for many years with thousands of users using it in a large array of differing computer environments. Because of this, there are very few problems with the ProQA program that have not already been discovered and fixed. Most problems encountered by ProQA users are related to the configuration of a particular computer.
This chapter lists the problems most commonly encountered by ProQA users along with a solution for each problem. If you need additional assistance, or if your particular problem is not listed, feel free to contact software support at 800-363-9127 (USA/Canada) or 801-363-9144
(International) or see “Contacting Technical Support” on page 21 .
For answers to other support questions, please see our website at www.prioritydispatch.net.
232
ProQA
3.4
1. I have recently upgraded from a previous version of ProQA
. I am now getting
General Protection errors (GPF) when I run ProQA
.
Upgrading from previous versions of ProQA may cause file incompatibility problems that result in GPF errors when ProQA encounters old data files that have been updated for the new version.
To fix the problem, use the previous version of ProQA to export all of your data to a file.
Then, reinstall the new version and import the data.
Always backup your data prior to upgrading your ProQA software.
2. I changed the Response Assignments, but the new assignments are not showing up on other workstations.
Response Assignments are currently stored in a local file (Rsp.def located in the
ProQA.win\data folder). Changes made to this file only affect the local workstation.
To update Response Assignments on other workstations, simply copy the updated
Rsp.def file to each machine.
3. I want to view a report on screen without printing it, but ProQA
will not let me run a report because I have not setup a printer.
In order to run any report in ProQA, you must first setup a printer. This is true even if you only want to view the report on the screen.
4. I am using the Export/Purge/Import Utility to randomly select cases to evaluate in
AQUA
, but I now need to export all of the cases (or select cases by date or case number range).
To export all cases (or select cases by date or case number range), go into the
Advanced export setting
and select
Default ProQA
(see
“Options | Advanced Export Settings” on page 187 ).
Remember to change the setting back to
Randomized for AQUA
when you are done.
233
ProQA
3.4
5. I can’t find the ProQA
shortcuts in my Start Menu. Where are the ProQA
executables located?
The default directory for ProQA for Medical executables is C:\ProQA.Win\Bin. The default directory for all ProQA for Fire executables is C:\ProQAF.Win\Bin. The default directory for all ProQA for Police executables is C:\ProQAP.Win\Bin. If you selected a destination directory other than the default directory when installing ProQA, the ProQA executables are located in the \Bin folder located in the directory you selected.
6. ProQA
Case Entry is asking be to “accept the conditions of this agreement” and is running in a limited-feature demonstration mode. How do I get it to run normally?
The ProQA software protection key (dongle) is either not properly installed in your computer’s parallel printer port or has been damaged and needs to be replaced.
To fix the problem, first check to make sure the dongle is firmly attached to the parallel port. If the dongle is loose, it will not work properly and ProQA will run in demonstration mode.
If the dongle is firmly attached to the parallel part and ProQA still does not run normally, try using a dongle from another machine that is working properly. If this fixes the problem, your dongle has been damaged and must be replaced. Please contact customer support at 800-363-9127 (USA/Canada) or 801-363-9144 (International) or see
“Contacting Technical Support” on page 21 .
If ProQA still does not run normally, make sure that your parallel port is correctly configured on the machine. A common test for this is to attach a printer to the port and print a test page. If the test page fails, you will need to do additional troubleshooting to correctly configure your parallel port.
If the test page prints normally and ProQA still does not run normally, try uninstalling
ProQA and reinstalling the program with the dongle firmly attached to the parallel port.
When installing ProQA, make sure you log on as ADMINISTRATOR.
234
Conventions
Typing
Boat (Vessel) Emergency Information
Calendar
Caller Interrogation
Questions
CBRN
Chief Complaint
Comments
Compressions Monitor
Condition Code
Configuration Utility
International Tab
Menus and Controls
Database Menu
Reports Utility
Dispatching A Case (Horizontal Dispatch)
Dispatching A Case (Vertical Dispatch)
Display Case Summary Dialog Box
DLS Links Buttons
DLS Tab
Drop-Down Calendar
EEEE
ECHO Level Determinants
Entry Tab
Export/Purge/Import Utility
Exporting Data
Importing Data
Purging Data
Exporting Data
FFFF
Fast Track
File Maintenance Utility
Creating Databases
Deleting Databases
235
ProQA
3.4
Menus and Controls
Rebuilding Databases
File Menu
ProQA
Reports Utility
Go To Language Menu
ProQA
Help Menu
ProQA
Reports Utility
IIII
Importing Data
In-flight Emergency Information
Intellectual Property Rights
KQ Tab
Additional Information Sub-Tab
Determinant Codes Sub-Tab
Determinants/Suffixes Sub-Tab
Question Answers Sub-Tab
LLLL
Language
Default Caller Text
Default Operator Text
Logon
236
Medical Priority Dispatch System
Menu Bar
ProQA
MenuBar
MPDS
NAED
Contact Information
NAEFD
NAEMD
NAEPD
Operator Maintenance Utility
Deleting A Record
Modifying An Existing Record
Options Menu
ProQA
Pathway Director Buttons
PDI Tab
Additional Information Sub-Tab
Post-Dispatch Instructions Sub-Tab
PDIs Provided Buttons
Persons Description
Police Priority Dispatch System
PPDS
ProQA
ProQA
3.4
ProQA Diagnostic Tools
Purging Data
Report Viewer
Reports
Dispatch Code Comparative History
Dispatch Level Comparative History
Incident Case History
Incident Case History Report
Incident Condition Code Summary
Operator Comparative History
Reports Utility
Menus and Controls
Responder Script
Response Configuration Utility
Customizing Response Configurations and
CAD Codes
Menus and Controls
Printing Response Configurations and CAD
Return to KQs Button
Starting A New Case
Status Bar
ProQA
Responder Script/KQ Answers Sub-Tab
Sequences Sub-Tab
Time Stamps Sub-Tab
TTTT
Tabs
ProQA
Tabs Menu
ProQA
Tool Bar
ProQA
Vehicle Description
Version Menu
ProQA
Vertical Dispatch
View Menu
ProQA
SARS
Search For Incident Number Dialog Box
Send/Shift Button
Software Support
Contact Information
Spec Logs Menu
ProQA
Waiting For Next Incident Screen
Windows
Terminology
237
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