Priority Dispatch ProQA 3.4 Emergency Dispatch Software User Guide

ProQA 3.4 is emergency dispatch software that helps dispatchers effectively respond to critical situations. It is designed to streamline emergency response, provide accurate information, and ensure efficient allocation of resources.

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ProQAProQAProQAProQA 3.43.43.43.4ProQAProQAProQAProQA
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Intellectual Property RightsIntellectual Property RightsIntellectual Property RightsIntellectual Property Rights
Intellectual property rights in and to this document and to all licensed products referenced in it are held
and controlled by Jeff J. Clawson, M.D. and Medical Priority Consultants, Inc., d.b.a. Priority Dispatch
Corp., SLC, Utah, USA (PDC). All rights not specifically granted or licensed in writing by PDC are
reserved to PDC.
Copyrights to the ProQA software and its documentation are registered with the U.S. Copyright Office.
Under international copyright law and treaties, neither this document, nor the software or related
licensed products described in it, may be copied, in whole or in part, without the prior, express, written
consent of PDC, as provided in written license or other agreements with PDC. The same proprietary and
copyright notices must be affixed to any permitted copies as were part of the original. Copyrights,
patents, and other intellectual property rights will be enforced against suppliers and users of unlicensed
copies and derivative works.
The content of this document is furnished for informational use only, is subject to change without notice,
and should not be construed as imposing or implying any obligation upon PDC. Further, PDC assumes
no responsibility or liability for any error or inaccuracy that may appear in this document.
Priority Dispatch, Medical Priority, Medical Priority Dispatch System, MPDS, Advanced Medical
Priority Dispatch System, AMPDS, Fire Priority Dispatch System, FPDS, Police Priority Dispatch
System, PPDS, Zero-Minute Response Time, First at Helping People First, Professional Quality
Assurance, ProQA, the ProQA logo, PDQA, Advanced Quality Assurance, AQUA, the AQUA logo, the
caduceus logo, and the Priority Dispatch logo are all trademarks or servicemarks of PDC.
National Acadmies of Emergency Dispatch, NAED, National Academy of Emergency Medical
Dispatch, NAEMD, National Academy of Emergency Fire Dispatach, NAEFD, National Academy of
Emergency Police Dispatch, NAEPD, are all trademarks or servicemarks of the National Academies of
Emergency Dispatch.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. FairCom and
FairCom Server are registered trademarks of FairCom Corporation. Intel and Pentium are registered
trademarks of Intel Corporation. Mention of third-party products is for informational purpose only and
constitutes neither an endorsement nor a recommendation. PDC assumes no responsibility with regard
to the performance or use of these products.
Protocols contained in the ProQA software and described in this document may be covered by one or
more of the following U.S. Patents: 5,857,966; 5,989,187; 6,004,266; 6,010,451; 6,053,864; 6,076,065;
6,078,894; 6,106,459; and Patents Pending. The Protocols are not in the public domain.
2005 PDC
All Rights Reserved
050523

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Table of ContentsTable of ContentsTable of ContentsTable of Contents
Intellectual Property RightsIntellectual Property RightsIntellectual Property RightsIntellectual Property Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
IntroductionIntroductionIntroductionIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Chapter Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
What is ProQA? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Before Using ProQA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Priority Dispatch System Protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
The Medical Priority Dispatch System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
The Fire Priority Dispatch System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
The Police Priority Dispatch System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Conventions Used In The User's Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Windows Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Typing Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
ProQA User's Guide Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Contacting The National Academies Of Emergency Dispatch . . . . . . . . . . . . . . . . . . . . . . . . . . 22
1-ProQA User Interface1-ProQA User Interface1-ProQA User Interface1-ProQA User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Chapter Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Starting ProQA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
ProQA for Medical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
ProQA for Fire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
ProQA for Police . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
ProQA Logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Starting a New Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
ProQA Window Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Tool Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
ProQA Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Case Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

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Case Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Dispatch Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Incident Location and Callback Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
ProQA Menus and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
File | New Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
File | Open Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
File | Close Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
File | Caller Hangup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
File | Hold Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
File | Pick-up Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
File | Change Case Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
File | Print Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
File | Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
View Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
View | Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
View | Sort Chief Complaints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Spec Logs Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Spec Logs | Log Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Spec Logs | Urgent Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Spec Logs | HAZMAT Info (ProQA for Medical) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Spec Logs | CBRN (ProQA for Medical) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Spec Logs | SARS (ProQA for Medical) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Spec Logs | Vehicle Description (ProQA for Fire and Police) . . . . . . . . . . . . . . . . . . . . . . . 40
Spec Logs | In-flight Info (ProQA for Fire) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Spec Logs | Boat Emergency Information (ProQA for Fire) . . . . . . . . . . . . . . . . . . . . . . . . .42
Spec Logs | Persons Description (ProQA for Police) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Options Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Options | Logout Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Options | Go To Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Options | Go To Specific PAI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Options | Reconfigure Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Options | Delay Dispatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Options | Enable Dispatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Go To Language Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Go To Language | Operator Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Go To Language | Caller Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Tabs Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Tabs | Case Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Tabs | Key Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

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Key features

Caller Interrogation
Key Questions
Post-Dispatch Instructions
Dispatch Life Support
Case Summary
Configuration Utility
Operator Maintenance Utility

Frequently asked questions

ProQA is a computerized protocol system based on medical, fire, and police protocols developed by the National Academies of Emergency Dispatch (NAED).

ProQA includes protocols for medical, fire, and police emergencies.

Dispatchers use ProQA to ask specific questions to callers and follow the protocols to provide appropriate instructions and dispatch the correct resources.

Using ProQA can help dispatchers provide more efficient and effective emergency response, leading to better outcomes for callers and patients.

You can contact technical support by calling 1-800-729-2361 or emailing [email protected].

ProQA is a Windows-based software program, so it is compatible with most computer systems running Windows.

To log into ProQA, you will need to enter your operator ID and password.