NRAO CHARLOTTESVILLE
Cisco IP Telephone Systems “Cheat Sheet”
(Rev D), Page 1
INTERNAL CALLING
CV: Dial the 4-digit extension number
GB: Dial 8 + 4 digit extension number
SO: Dial 8 + 4 digit extension number
EXTERNAL CALLING
Emergency:
Dial 9+911 or 911
Local:
Dial 9+Number
Long Distance: Dial 9+1+Area Code+Number
International:
Dial 9+011+Country Code+City Code+Number
(Please dial carefully to prevent accidently dialing 911)
BASIC FEATURES
PLACING A CALL
Lift the Handset and dial the number OR
Press a Line button and dial the number OR
Press the NewCall softkey and dial the number
Press the Speaker button and dial the number OR
Press the Headset button (if using a headset) OR
ANSWERING A CALL
Lift the Handset OR
Press the Answer softkey OR
Press the Speaker button
ENDING A CALL
Hang up the Handset OR
Press the EndCall softkey OR
Press the Speaker button (if using speakerphone) OR
Press the Headset button (if using a headset)
SOFTKEY FEATURES
TRANSFER
While in an active call:
Press the Transfer softkey
Dial the number to which you are transferring the call
(Dial * + number to transfer direct to voicemail)
When you hear ringing:
Press Transfer again for a “blind” transfer OR
When the called party answers, announce the call and
press Transfer again to complete the transfer
HOLD
While in an active call:
Press the Hold softkey
To return to the call, press the Resume softkey
(Please remember that the caller will hear music when you
place a call on hold which is not appropriate for conference
calls – Contact the Help Desk if you which to have this
feature removed from your phone line)
REDIAL
Press the Redial softkey to dial the last number via
speakerphone or lift handset and press the Redial softkey
FORWARD
This feature allows calls to your primary extension to be directed
to another extension number (including voice messaging) without
ringing at your phone. You can forward all incoming calls to
another number or to voicemail.
To forward incoming calls:
Press the CFwdAll softkey
Dial the number you want to forward your calls to
(include the “9” if an outside number)
Note: You will see a moving icon in the top right corner of the
phone display when your phone is in the Call Forward All mode.
TIP: You can easily forward all calls to voicemail by pressing the
CFwdAll softkey and then the Messages button.
To cancel forward:
Press CFwdAll softkey
CALL PARK
Park a call when you want to store a call and retrieve the call from
another phone. You can park an active call and then retrieve it
using a phone at another location.
While in an active call:
Press the More softkey once
Press the Park softkey to park the call
The LCD displays the 4-digit number where the call is
parked (e.g. “Call park At 1110”)
Make a note of the number that is displayed and hang up
To retrieve the parked call: go to any phone on the system
and dial the Call Park number just like any other extension
IMMEDIATE DIVERT
This feature allows you to immediately divert an incoming call to
voicemail without answering.
When an incoming call rings on your phone:
Press the iDivert softkey
JOIN
This feature allows you to join together existing calls to create a
conference.
With two callers on your phone, use the scroll bar to
highlight the caller on hold, press Join and both callers will
be joined in a conference
CONFERENCE
This feature allows you to simultaneously communicate with 5
other people via the same line.
While in an active call (either incoming or outgoing):
With a party already on the line, press the More softkey and
then the Confrn softkey to place the current line on hold and
initiate an “ad hoc” conference bridge
Dial the number of the party to be added to the conference
call
When the call connects, press Confrn again to add this party
to the call
NRAO CHARLOTTESVILLE
Cisco IP Telephone Systems “Cheat Sheet”
(Rev D), Page 2
CONFERENCE LIST
This feature allows you to view all conference participants.
While in a conference call, press the More softkey and then
press ConfList softkey to view all conferees
REMOVE
This feature allows the conference initiator to selectively remove
any conferee from the call.
While in an active conference call:
Press the More softkey and then use the scroll bar in the
middle of the phone to highlight the conferee to be removed;
press the Remove softkey and the selected conferee is
disconnected
CALL HISTORIES
Press the Directories button
Use the Scroll keys to highlight the desired call history:
Missed Calls, Received Calls, or Placed Calls
Press the Select softkey to display the desired call history
Use the Scroll softkey to highlight the desired number
Press the Dial softkey to dial the number as-is; press the
EditDial softkey to edit the number before dialing
CORPORATE DIRECTORY
Press the Directories button
Use the Scroll key to select Corporate Directory
Press the Select softkey to display the search options
Use the Scroll key to select the search option:
First Name, Last Name, or Extension
Use the numbers corresponding to the letters on the dialing
pad to enter a name or number to find it in the directory
NOTE: It is not necessary to enter a complete query to conduct a
search (e.g. entering J-A-M would yield James Smith)
Press the Dial softkey to call the selected number
PERSONAL DIRECTORY
Press the Directories button
Scroll down to highlight Personal Directory
Press Select
Enter your User ID and PIN (default: 159357)
Press Submit
Scroll down to Personal Address Book
Press Select
Enter search criteria (or leave blank to display entire PAB)
Press Submit
Note: Remember to Log Out if you do not wish other users of
that phone to have access to your PAB.
PERSONALIZING YOUR PHONE
ADJUSTING THE DISPLAY
Press the Settings button
Select the User Preferences
Use the Scroll buttons to highlight Brightness or Contrast
Press the Select softkey to select the desired option
Press the Up or Down softkey to set desired level
Press the Save softkey to accept the changes (or Cancel to
discard)
ADJUSTING FOOTSTAND
Firmly press in the footstand adjustment knob on the righthand side of the phone
With the button depressed, adjust the footstand to the
desired height and release the footstand adjustment knob
ADJUSTING THE RINGER VOLUME
While you are NOT in a call:
Press the Up or Down Volume keys to adjust volume to the
desired level – the setting is automatically saved
CHANGING A RINGER TYPE
Press the Settings button
Select the User Preferences
Select Rings
Use the Scroll keys to highlight the desired line
Press the Select softkey to display a list of ring tones
Press the Scroll keys to highlight a ring tone
Press the Play softkey to hear the selected ring tone
Press the Select softkey to choose the desired ring tone
Press the Exit softkey 3x to return to the main screen
ADJUSTING THE VOLUME
While in an active call:
Press the Volume key to increase or decrease the volume of
your Handset, Speakerphone, or Headset
Press the Save softkey to save the volume setting
Note: The volume setting will only be changed for the option
being used.
To access Help directly from your phone:
Press the
key
Note: During non-working hours the telephone display will go
into a power save mode. This will not affect the operation of the
phone. The phone screen will reactivate by either lifting the
handset, pressing a key or at the arrival of an incoming call.
For more details and accessing additional features see:
https://staff.nrao.edu/computing/phones
Online training videos:
http://www.cisco.com/ELearning/bulk/public/celc/7940_Tutorial/index.html
Cisco IP Phone Overview:
http://tinyurl.com/7y5qd4a
(courtesy Network Solutions, Inc.)
Change Ring Tones:
http://tinyurl.com/7vfn8nn
(courtesy Nova Voice & Data Systems, Inc.)
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