About This Software
The IVR Interface Option architecture simplifies the integration of vendor-provided
IVRs with the Genesys environment. Genesys IVR Interface Option has two
components, the IVR Server and the IVR Driver.
The IVR Server is designed to:
Provide a standardized interface between IVR drivers and other components
in the Genesys Product suite. This standard interface allows the IVR driver to
use a one-socket connection and one type of interface to communicate with
and receive services from different Genesys software components.
Allow communication with several T-Servers simultaneously. This makes it
possible to create flexible solutions in contact centers with complex setups.
For example, one IVR system can be shared by several subscribers (tenants).
The IVR Driver component integrates IVR vendor-specific hardware and software
with the Genesys environment. This adds a set of functions or calls to the IVR user
interface, which can be used for script generation and to integrate the vendorprovided IVR with the Genesys environment. All interactions between the IVR Driver
and other IVR Interface Option components are based on the request-response
architecture of the IVR Library and use a TCP/IP connection.
The major functions provided by the IVR Driver include:
Telephony function support (such as transfer, conference, answer, and
release).
Call data manipulation (such as attach, update, and delete).
Each vendor-provided IVR needs one Genesys IVR Driver to operate in the Genesys
environment. If you run vendor-provided IVRs of various manufacturers, each IVR
must have a corresponding IVR Driver designed for that IVR.
This CD contains:
IVR Driver for WVR for AIX
IVR Driver for MPS
New Features in 8.1.x
Release 8.1.0 includes the following features:
IVR Driver for WVR for AIX:
Support for IPv6 connection to IVR Server.
The ability to retrieve call information of type UUID.
Optionally, call information type of All, may now be configured on IVR Server
to also return UUID.
IVR Driver for MPS:
Support for IPv6 connection to IVR Server.
Directories on This CD
documentation
Contains the ReadMe file, the graphics for the ReadMe, and the versions.html file.
option _specific
Contains the applications that are specific to the solution being installed. Each
application is in a separate subfolder, under which are the operating systems that
support the application.
templates
Contains the application templates used for installation.
Documentation
Product documentation is provided on the Technical Support website, the Genesys
Documentation wiki, and the Documentation Library DVD or the Developer
Documentation CD that is shipped on request with your software.
Any information regarding this release that was discovered too late to be included in
the documentation is available in the Release Advisory.
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In addition to an updated library of product documentation, the Genesys Technical
Support website also contains product advisories that describe recently discovered
issues related to Genesys products.
Technical Support
Contacting
Genesys provides technical support to customers worldwide with support centers in
eastern Canada, the United Kingdom, Australia, India, and Japan. You can contact
Genesys Technical Support by telephone, e-mail, or on the World Wide Web.
For complete information on how and when to contact Technical Support, read the
Genesys Technical Support Guide. Please tell the Technical Support representative
that you are a IVR Driver 8.1 customer.
Licensing
Along with its software, Genesys supplies its customers with software licenses.
Licenses manifest the customers’ legal rights to use the features that Genesys
software provides. To obtain the necessary product licenses, you will need to
complete an order form, which has detailed information to assist you in placing an
order. For complete information on obtaining licenses, refer to the Genesys Licensing
Guide on the Technical Support website and the licensing section of the Genesys
Migration Guide.
Supported Operating Environment Information
Information on supported hardware and third-party software is available on the
Genesys Technical Support website in the following documents:
Genesys Supported Operating Environment Reference Manual
Genesys Supported Media Interfaces Reference Manual
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Legal Notices
Copyright
This CD and all its contents © Copyright 2012, Genesys Telecommunications
Laboratories, Inc. All rights reserved.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys
Telecommunications Laboratories, Inc. All other company names and logos may be
trademarks or registered trademarks of their respective holders.
Third-Party Software
Genesys follows applicable third-party redistribution policies to the extent that
Genesys solutions utilize third-party functionality. Please contact your technical
support representative if you have any questions.
NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO
THE US GOVERNMENT Oracle Programs delivered to the United States government
subject to the DOD FAR Supplement are 'commercial computer software' and use,
duplication, and disclosure of the programs, including documentation, shall be subject
to the licensing restrictions set forth in the applicable license agreement therefor.
Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations
are 'restricted computer software' and use, duplication, and disclosure of the
programs, including documentation, shall be subject to the restrictions in FAR 52.22719, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc.,
500 Oracle Parkway, Redwood City, CA 94065.
Your Responsibility for Your System
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You are responsible for product administration and system security. Please prevent
unauthorized access. Your system administrator should read all documents provided
with this product to fully understand the features available that can reduce the risk of
system damage. System damage or loss caused by unauthorized access is not
covered by maintenance and support or a Genesys warranty. In addition, Genesys
software is proprietary. Unauthorized access may lead to violations of your
confidentiality obligations under your contract with Genesys.
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