Genesys media interfaces Reference Manual

Genesys
Supported Media Interfaces
Reference Manual
The information contained herein is proprietary and confidential and cannot be disclosed or duplicated
without the prior written consent of Genesys Telecommunications Laboratories, Inc.
Copyright © 2000–2011 Genesys Telecommunications Laboratories, Inc. All rights reserved.
About Genesys
Alcatel-Lucent's Genesys solutions feature leading software that manages customer interactions over phone, Web,
and mobile devices. The Genesys software suite handles customer conversations across multiple channels and
resources—self-service, assisted-service, and proactive outreach—fulfilling customer requests and optimizing
customer care goals while efficiently using resources. Genesys software directs more than 100 million customer
interactions every day for 4000 companies and government agencies in 80 countries. These companies and agencies
leverage their entire organization, from the contact center to the back office, while dynamically engaging their
customers. Go to www.genesyslab.com for more information.
Each product has its own documentation for online viewing at the Genesys Technical Support website or on the
Documentation Library DVD, which is available from Genesys upon request. For more information, contact your sales
representative.
Notice
Although reasonable effort is made to ensure that the information in this document is complete and accurate at the
time of release, Genesys Telecommunications Laboratories, Inc., cannot assume responsibility for any existing errors.
Changes and/or corrections to the information contained in this document may be incorporated in future versions.
Your Responsibility for Your System’s Security
You are responsible for the security of your system. Product administration to prevent unauthorized use is your
responsibility. Your system administrator should read all documents provided with this product to fully understand the
features available that reduce your risk of incurring charges for unlicensed use of Genesys products.
Trademarks
Genesys, the Genesys logo, and T-Server are registered trademarks of Genesys Telecommunications Laboratories,
Inc. All other trademarks and trade names referred to in this document are the property of other companies. The
Crystal monospace font is used by permission of Software Renovation Corporation, www.SoftwareRenovation.com.
Technical Support from VARs
If you have purchased support from a value-added reseller (VAR), please contact the VAR for technical support.
Technical Support from Genesys
If you have purchased support directly from Genesys, please contact Genesys Technical Support at the regional
numbers provided on page 9. For complete contact information and procedures, refer to the Genesys Technical
Support Guide.
Ordering and Licensing Information
Complete information on ordering and licensing Genesys products can be found in the Genesys Licensing Guide.
Released by
Genesys Telecommunications Laboratories, Inc. www.genesyslab.com
Document Version: 80g_ref_smi_05-2011_v8.0.001.54
Table of Contents
Preface
................................................................................................................... 5
Intended Audience..................................................................................... 5
Using This Document ................................................................................ 6
Making Comments on This Document ...................................................... 8
Contacting Genesys Technical Support..................................................... 9
Chapter 1
Introduction........................................................................................... 11
Support Levels......................................................................................... 11
Restrictions of This Document................................................................. 13
Chapter 2
Support Tables ..................................................................................... 15
Guidelines to Understanding Information in the Support Tables ............. 16
Genesys Express Supported Media ........................................................ 17
Table 1: Framework Tier 1 Switch Support.............................................. 18
Table 2: Avaya Switch Support................................................................ 37
Table 3: Framework Tier 2 Switch Support.............................................. 38
Other Solutions with No Switch Dependency ..................................... 47
Table 4: Switch Dependent Solutions ...................................................... 48
Table 5: Switch Support for the Adapters and Agent Desktops............... 52
Table 6: Genesys Software Development Kit Support............................. 57
Table 7: Genesys Software Development Kit Support - Java.................. 60
Table 8: Network Solutions and Parking Platforms Support .................... 61
Table 9: Genesys Third-Party Interactive Voice Response Support........ 63
Table 10: Genesys Voice Portal 7.x IP Media Gateway and Softswitch
Support ............................................................................................... 66
Notes for Genesys Voice Platform 7.x IP Solutions............................ 67
Table 11: Genesys Voice Platform 8.1 IP Media Gateway and Softswitch
Support ............................................................................................... 68
Table 12: SIP Server Support .................................................................. 69
Table 13: SIP Trunk Support ................................................................... 77
Table 14: Unified Communication (UC) Connector Support .................... 79
Table 15: Recording and Capture Vendors Support ................................ 80
Table 16: Discontinued Support............................................................... 81
Supported Media Interfaces
3
Table of Contents
Table 17: Supported Dialogic Boards ...................................................... 82
Notes for Outbound Contact and Voice Callback Users ..................... 84
Notes for VTO Users........................................................................... 85
Table 18: Genesys Nuance Compatibility................................................ 87
Table 19: GValidated Speech Integration ................................................ 91
Table 20: Genesys Quality Manager ....................................................... 92
Supplements
Related Documentation Resources ..................................................... 93
Document Conventions ........................................................................ 94
4
Genesys
Preface
Welcome to the Genesys Supported Media Interfaces Reference Manual. This
manual provides system-level information for the supported media interfaces
for the Genesys 7.x and 8.x releases to date.
Note: This manual is continually updated when new Genesys products are
released. For the most current version, please visit the Genesys
Technical Support Website. To request the Documentation Library
DVD, which you can order by e-mail from Genesys Order
Management, contact [email protected].
This Preface contains the following sections:
Intended Audience, page 5
Using This Document, page 6
Making Comments on This Document, page 8
Contacting Genesys Technical Support, page 9




For information about related resources and about the conventions that are
used in this document, see the supplementary material starting on page 93.
Intended Audience
This manual is primarily intended for system engineers and other members of
an implementation team who set up and maintain Genesys products. This
document assumes that you have a basic understanding of:
•
Computer-telephony integration (CTI) concepts, processes, terminology,
and applications.
•
Network design and operation.
•
Your own network configurations.
You should also be familiar with Genesys Framework architecture and
functions.
Supported Media Interfaces
5
Preface
Using This Document
Using This Document
We recommend using the various Adobe Acrobat viewing tools to help you
better view the tables and their footnotes, and to easily find information. These
tools include the find, zoom, and hand tools.
This section describes how to use these tools to help you quickly find
information, adjust the view, and navigate through the pages of this manual.
Find Tools
Due to the amount of detailed information in the tables in this manual, we
recommend using the convenience of the Find Tools located on the Adobe
Acrobat viewing toolbar.
To find a word or phrase:
Find Text Box
1. In the Find text box, type in a word or phrase to find it in the current PDF
file.
2. Press Enter. Acrobat finds the first occurrence of the word.
To find the next occurrence of the word:
Press Enter again. Or, click the Find Previous icon or Find Next icon to
continue the search backward or forward.
To perform a full Acrobat search:
3. To perform a full search using more options; click the drop-down menu at
the right of the Find Text Box. Select Open the Full Acrobat Search.
4. Designate the search parameters, and select search options:
Whole Words Only finds only the complete word you entered.
Case Sensitive finds only words with the same capitalization and
lower case letters you typed in the text box.
Include Bookmarks searches the bookmarks, also.
Include Comments searches the comments, also.




Click the Search button.
To close the Full Acrobat Search window:
•
6
Click “x” in the upper right-hand corner.
Genesys
Preface
Using This Document
Zoom Tools
The zoom tools enable you to change the magnification level of each page to
more easily view the data in the tables and read their footnotes. The Zoom
buttons are located on the Adobe Acrobat viewing toolbar.
To increase magnification, choose one of the following:
Zoom In Button
•
Click the Zoom In button. Repeat to magnify further.
Zoom In Tool
•
Select the Zoom In tool, and drag it to draw a rectangle around the area you
want to magnify.
Magnification Value Box
•
Click the triangle next to the magnification value box and choose a larger
magnification level.
To decrease magnification, choose either of the following:
Zoom Out Button
•
Click the Zoom Out button. Repeat to decrease further.
Magnification Value Box
•
Click the triangle next to the magnification value box and choose a smaller
magnification level.
Note: Changing the viewing size of a page does not affect the appearance
when you print the document.
Supported Media Interfaces
7
Preface
Making Comments on This Document
Hand Tool
As an additional aid, each table’s footnotes are hyperlinked, for your
convenience. The Hand tool enables you to use these hyperlinks to navigate
easily between the tables and footnotes. The Hand tool is located on the Adobe
Acrobat viewing toolbar.
Hand Tool
To follow a hyperlink using the Hand tool:
1. Click the Hand tool.
2. Position the hand over the hyperlinked area. The hand image changes to a
hand with a pointing finger.
3. Click the hyperlink.
To view a magnified page using the Hand tool:
When you magnify a page to a size that is larger than the window, you can use
the Hand tool to move the page around to view different areas.
1. Click the Hand tool.
2. Position the hand on the page and move the hand. The page moves just like
a printed page moving on your desk.
Deselecting a Tool
To deselect any tool, select a different tool. For example, to deselect the Zoom
Out tool, click the Hand tool.
Help
For additional information about using Adobe Acrobat tools, select Help on the
Acrobat menu bar at the top of the PDF.
Making Comments on This Document
If you especially like or dislike anything about this document, feel free to
e-mail your comments to [email protected].
You can comment on what you regard as specific errors or omissions, and on
the accuracy, organization, subject matter, or completeness of this document.
Please limit your comments to the scope of this document only and to the way
8
Genesys
Preface
Contacting Genesys Technical Support
in which the information is presented. Contact your Genesys Account
Representative or Genesys Technical Support if you have suggestions about
the product itself.
When you send us comments, you grant Genesys a nonexclusive right to use or
distribute your comments in any way it believes appropriate, without incurring
any obligation to you.
Contacting Genesys Technical Support
If you have purchased support directly from Genesys, contact Genesys
Technical Support at the following regional numbers:
Region
Telephone
E-Mail
North America and
Latin America
+888-369-5555 (toll-free)
[email protected]
Europe, Middle East, and
Africa
+44-(0)-1276-45-7002
[email protected]
Asia Pacific
+61-7-3368-6868 (International)
[email protected]
Malaysia
1-800-814-472 (toll-free)
+61-7-3368-6868 (International)
[email protected]
India
000-800-100-7136 (toll-free)
+61-7-3368-6868 (International)
[email protected]
Japan
+81-3-6361-8950
[email protected]
+506-674-6767
Before contacting technical support, refer to the Genesys Technical Support Guide for complete contact
information and procedures.
Supported Media Interfaces
9
Preface
10
Contacting Genesys Technical Support
Genesys
Chapter
1
Introduction
This chapter provides introductory information about supported media
interfaces for Genesys products.
This chapter includes the following topics:
Support Levels, page 11
Restrictions of This Document, page 13


Support Levels
Each table in this manual provides specifications of the levels of support for
particular components. The following definitions relate to table contents.
Support
Support means the software can run “on top of” or “in conjunction with” the
specified media component (such as the switch, IVR, and others), and Genesys
Technical Support provides answers to questions and problems, assuming the
appropriate Maintenance Agreement is in effect.
This support does NOT indicate a commitment to support any particular features
of that media component (such as the switch).
The tables in this manual are based on the vendors’ compatibility statements.
Genesys may require customers to upgrade to a particular version level, operating
system, or database. Unless specified, all versions between the minimum version
and the latest version are supported.
Supported Media Interfaces
11
Chapter 1: Introduction
Support Levels
In the tables in this manual:
‘-’ indicates not applicable.
‘No’ indicates that support currently does not exist.
‘HA Warm’ refers to the support of Redundancy/Warm Standby service.
‘HA CTI’ refers to the support of High Availability CTI (alias Hot
Standby) service.




Genesys provides support for those applications specifically mentioned in this
document. For other applications or solutions that are not mentioned, please
consult the Genesys Product Manager for that application or solution.
Version support for Genesys products: Genesys solutions using specific
operating systems and databases are made Generally Available (GA) within a
given release of the suite.
Version support “6.1+”, for example, indicates that the Genesys solution or
component is available in all Genesys 6 releases from Genesys 6.1 and higher; up
to and including the latest available release. Support for “6.1” without the “+”
sign means support for 6.1 only.
Version support for platforms (OS, DBMS, browsers): This document
identifies vendor product versions as “x.y,” or in some cases, “x.y.z.” Although
vendors often produce “dot releases,” this document identifies only major release
numbers. Genesys supports the minor releases based on the vendor’s
compatibility policy.
12
Genesys
Chapter 1: Introduction
Controlled
Restrictions of This Document
Genesys provides controlled support for eligible customer configurations.
Genesys Professional Services can perform on site assessment, testing, and
validation of your configuration to determine eligibility.
For more information, consult your Genesys Account Manager.
Tiered Support
Genesys enforces a two-tier support policy for operating systems and databases,
and gives priority to the support of major environments.
Tier 1 environments include market dominant operating systems and databases,
and operating systems and databases whose vendors have accepted to sign a joint
development agreement with Genesys.
As a consequence, in case of a new release of the Genesys suite, Genesys may
provide support for Tier 2 operating systems and databases at a later stage.
Genesys provides the list of operating systems and databases supported as part of
the release announcement, and then discloses plans for supporting additional
platforms at a later stage.
This document reflects the actual support at the time it is published.
Maintenance
Interoperable
Components
The following core components are included into Framework components:
T-Server
Database Server
Management Layer
Stat Server




These components are backward-compatible between releases. The latest release
of these interoperable components can be used as a maintenance release for
previous releases. These components are known as maintenance interoperable
components.
Restrictions of This Document
The information contained in this document is provided for
summary-at-a-glance purposes. Restrictions and prerequisites may apply as per
product release notes.
Although reasonable effort is made to ensure that the information in this
document is complete and accurate at the time of release, Genesys
Telecommunications Laboratories, Inc. cannot assume responsibility for any
existing errors. The changes and/or corrections to the information contained in
this document may be incorporated in future versions.
Supported Media Interfaces
13
Chapter 1: Introduction
14
Restrictions of This Document
Genesys
Chapter
2
Support Tables
This chapter provides tables containing specific information and details about
the supported media interfaces for Genesys products.
This chapter includes the following topics:
Guidelines to Understanding Information in the Support Tables, page 16
Genesys Express Supported Media, page 17
Table 1: Framework Tier 1 Switch Support, page 18
Table 2: Avaya Switch Support, page 37
Table 3: Framework Tier 2 Switch Support, page 38
Table 4: Switch Dependent Solutions, page 48
Table 5: Switch Support for the Adapters and Agent Desktops, page 52
Table 6: Genesys Software Development Kit Support, page 57
Table 7: Genesys Software Development Kit Support - Java, page 60
Table 8: Network Solutions and Parking Platforms Support, page 61
Table 9: Genesys Third-Party Interactive Voice Response Support, page 63
Table 10: Genesys Voice Portal 7.x IP Media Gateway and Softswitch
Support, page 66
Table 11: Genesys Voice Platform 8.1 IP Media Gateway and Softswitch
Support, page 68
Table 12: SIP Server Support, page 69
Table 13: SIP Trunk Support, page 77
Table 14: Unified Communication (UC) Connector Support, page 79
Table 15: Recording and Capture Vendors Support, page 80
Table 16: Discontinued Support, page 81
Table 17: Supported Dialogic Boards, page 82
Table 18: Genesys Nuance Compatibility, page 87
Table 19: GValidated Speech Integration, page 91
Table 20: Genesys Quality Manager, page 92

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

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
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Supported Media Interfaces
15
Chapter 2: Support Tables
Guidelines to Understanding Information in the Support Tables
Guidelines to Understanding Information
in the Support Tables
The following descriptions are to help you interpret and understand
information in the support tables in this chapter.
•
Switch: Names of the specific switches.
•
Min (Minimum) Version: Original release levels for the specific
switch/CTI versions.
•
Latest Version: Highest release levels for the specific switch/CTI
versions.
•
Support: Current levels of support for releases. A plus (+) sign indicates
upward T-Server compatibility.
For example: In the Support column, if Alcatel 4.2/CSTA II shows
6.0+, this indicates that support began with T-Server release 6.0. The
(+) indicates that support continues from 6.0 and higher, up to and
including the latest switch release and T-Server.
As switches continue to be supported by a progression of releases, this
is shown as, for example: 6.5 - 7.0+.
Switch releases supported in a previous release are usually supported
in the next release. For example, if a switch is supported in release 6.5,
it is most likely supported in release 7.0, also.



Note: When the release of a switch is supported, the Framework Solution is
also supported.
16
•
CTI Link: Names of the computer-telephony integration links.
•
Support HA Warm: Supported releases for the Redundancy/Warm
Standby service.
•
Support HA CTI: Supported releases for the High Availability CTI (Hot
Standby) service.
•
T-Servers Supported: Names of the specific T-Servers.
•
Number of HA Proxy Components for HA CTI: HA CTI might or might
not require an HA proxy component. If required, this column indicates the
number of HA proxy components needed. For more information, refer to
the current Genesys Framework Deployment Guide.
•
TConnector for CallPath: Supported releases.
•
Type of Support: Types of endpoints a switch supports, such as TDM, IP,
or Hybrid. The Hybrid type of support means both TDM and IP endpoints.
Genesys
Chapter 2: Support Tables
Genesys Express Supported Media
•
Explanation of footnotes for the tables in this book: Footnotes for some
tables extend from 'a' through 'z' and continue with double footnote
numbers, such as 'aa', 'ab', 'ac', etc.
If a component requires two different footnotes, for example, footnote 'a'
and footnote 'b', the footnote numbers include a comma: 'a, b'.
Genesys Express Supported Media
Genesys Express 4.6 currently supports the following switches
“out-of-the-box”:
•
Alcatel OmniPCX (OXE)
•
Alcatel OmniPCX Office (OXO)
•
Aspect
•
Avaya Media Server S8000 Series
•
Cisco CallManager (CM)
•
Ericsson MD110
•
Nortel Communication Server 1000
•
Nortel Meridian 1 w/Symposium
•
NEC (Large TDM and Small TDM)
•
Siemens Hicom 300 E/H
Supported Media Interfaces
17
Chapter 2: Support Tables
Table 1: Framework Tier 1 Switch Support
Table 1: Framework Tier 1 Switch Support
Table 1 indicates Framework Tier 1 Switch Support.
Notes:


If a switch release is not shown in this table, Genesys does not support
it.
Information on supported hardware and third-party software required
to run Genesys applications is available on the Genesys Technical
Support Website in the following document: Genesys Supported
Operating Environment Reference Manual.
Support Policy for Switch and Link Versions for Tier 1
Switches
1. We upgrade the switch to the latest switch version and test it with the latest
GA version of T-Server.
2. We upgrade the switch to the latest link version and test it with the latest
GA version of T-Server.
3. We announce the support based on the latest switch version. Customers
may choose the latest link version or older link versions. Any compatibility
issues discovered between the latest switch version and link version needs
to be addressed to the switch vendor.
4. The latest GA version of T-Server will then support all previous versions
of the switch in compatibility mode.
5. If you need to upgrade the switch version, the latest GA version of
T-Server must be used together with any previous Genesys suite versions.
The only Genesys migration activity needed is a T-Server upgrade.
18
Genesys
Chapter 2: Support Tables
Table 1: Framework Tier 1 Switch Support
Table 1: Framework Tier 1 Switch Support
Min
Version
Latest
Version
CTI Link
Support Suppo T-Servers
rt HA
Supported
Warm/
Suppo
rt HA
CTI
Number of
HA proxy
components
for
HA CTI
TConne
ctor
for
CallPath
a
Type of
Suppor
t (TDM,
IP,
Hybrid)
(EOL/EO
M)
z
Alcatel OmniPCX Enterprise (OXE)/A4400
6.0
6.0
CSTA II
7.0.204 7.0.20 T-Server
+
4+
for Alcatel
A4400/OXE
Not
Required
No
Hybrid
6.1
6.1
CSTA II
7.1+
T-Server
for Alcatel
A4400/OXE
Not
Required
No
Hybrid
6.1.1
6.1.1
CSTA II
7.1.002 7.1.00 T-Server
+
2+
for Alcatel
A4400/OXE
Not
Required
No
Hybrid
6.2
6.2
CSTA II
7.2+
T-Server
for Alcatel
A4400/OXE
Not
Required
No
Hybrid
7.0
7.0
CSTA II
7.2.001 7.2.00 T-Server
.02+
1.02+ for Alcatel
A4400/OXE
Not
Required
No
Hybrid
7.1
7.1
CSTA II
7.2.004 7.2.00 T-Server
+
4+
for Alcatel
A4400/OXE
Not
Required
No
Hybrid
8.0
8.0
CSTA II
7.5.001 7.5.00 T-Server
.04+
1.04+ for Alcatel
A4400/OXE
Not
Required
No
Hybrid
9.0 ae
10.0 ae
CSTA II
7.6.003 7.6.00 T-Server
.03+
3.03+ for Alcatel
A4400/OXE
Not
Required
No
Hybrid
Supported Media Interfaces
7.1+
7.2+
19
Chapter 2: Support Tables
Table 1: Framework Tier 1 Switch Support
Table 1: Framework Tier 1 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Suppo T-Servers
rt HA
Supported
Warm/
Suppo
rt HA
CTI
Number of
HA proxy
components
for
HA CTI
TConne
ctor
for
CallPath
a
Type of
Suppor
t (TDM,
IP,
Hybrid)
(EOL/EO
M)
z
Aspect ACD
8.3 b
8.3 b
Application
Bridge 6
6.5+
6.5+
T-Server for
Aspect ACD
1
6.5.2
AppBridge/
1 HA proxy
2
AppBridge
NO HA
proxy
TDM
8.3 b
8.3 b
Contact
Server
5.1-5.2
6.5+
6.5+
T-Server for
Aspect ACD
Not
Required
6.5.2
TDM
8.4
8.4
Application
Bridge 6
7.0+
7.0+
T-Server for
Aspect ACD
Not
Required
6.5.2
TDM
8.4
8.4
Contact
7.0+
Server 5.1 to
5.2
7.0+
T-Server for
Aspect ACD
Not
Required
6.5.2
TDM
9.0
9.0
Data
Interlink
Version 6
7.1+
7.1+
T-Server for
Aspect ACD
Not
Required
6.5.2
TDM
9.1
9.1.1
Data
Interlink
Version 6
7.2+
7.2+
T-Server for
Aspect ACD
Not
Required
No
Hybrid
9.2
9.3
Data
Interlink
Version 6
7.5+
7.5+
T-Server for
Aspect ACD
Not
Required
No
TDM
9.3
9.3
Data
Interlink
Version 8
8.0.1+
8.0.1+ T-Server for
Aspect ACD
Not
Required
No
TDM
20
Genesys
Chapter 2: Support Tables
Table 1: Framework Tier 1 Switch Support
Table 1: Framework Tier 1 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Suppo T-Servers
rt HA
Supported
Warm/
Suppo
rt HA
CTI
Number of
HA proxy
components
for
HA CTI
TConne
ctor
for
CallPath
a
Type of
Suppor
t (TDM,
IP,
Hybrid)
(EOL/EO
M)
z
AVAYA Media Server (S8XXX series), G3 R, G3 Si, G3 CSi c (Prologix)
Refer to Table 2 on page 37 for Avaya specific hardware platform information.
5
8
ASAI3
6.0+
6.0+
T-Server for
Avaya
Communication
Manager
Not
Required d
Restrict TDM
ed
9.2
9.2
ASAI3
6.1+
6.1+
T-Server for
Avaya
Communication
Manager
Not
Required d
6.5.2
TDM
9.5
9.5
ASAI3
6.1+
6.1+
T-Server for
Avaya
Communication
Manager
Not
Required d
6.5.2
TDM
9.5
9.5
ASAI4
6.1+
6.1+
T-Server for
Avaya
Communication
Manager
Not
Required d
6.5.2
TDM
10.1
10.1
ASAI4
6.5+
6.5+
T-Server for
Avaya
Communication
Manager
Not
Required d
6.5.2
TDM
MV1.1
MV1.1
ASAI4
6.5+
6.5+
T-Server for
Avaya
Communication
Manager
Not
Required d
6.5.2
TDM
MV1.2
MV1.2
ASAI4
6.5+
6.5+
T-Server for
Avaya
Communication
Manager
Not
Required d
6.5.2
TDM
Supported Media Interfaces
21
Chapter 2: Support Tables
Table 1: Framework Tier 1 Switch Support
Table 1: Framework Tier 1 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Suppo T-Servers
rt HA
Supported
Warm/
Suppo
rt HA
CTI
Number of
HA proxy
components
for
HA CTI
TConne
ctor
for
CallPath
a
(EOL/EO
M)
MV1.3
MV1.3
CM 2.0
(Commun
ication
Manager)
z
6.5+
6.5+
T-Server for
Avaya
Communication
Manager
Not
Required d
6.5.2
TDM
CM 2.0
ASAI4
(Commun
ication
Manager)
7.0.1+
7.0.1+ T-Server for
Avaya
Communication
Manager
Not
Required d
6.5.2 y
Hybrid
CM 2.1
(Commun
ication
Manager)
CM 2.1.1 ASAI4
(Commun
ication
Manager)
6.5.3
and
7.0.2+
6.5.3 T-Server for
and
Avaya
7.0.2+ Communication
Manager
Not
Required d
6.5.2 y
Hybrid
CM 2.2
(Commun
ication
Manager)
CM 2.2
ASAI4
(Commun
ication
Manager)
7.1+
7.1+
T-Server for
Avaya
Communication
Manager
Not
Required d
6.5.2 y
Hybrid
CM 3.0 e
(Commun
ication
Manager)
CM 3.0 e ASAI4
(Commun
ication
Manager)
7.1+
7.1+
T-Server for
Avaya
Communication
Manager
Not
Required
6.5.2 y
Hybrid
ASAI4
7.2+
7.2+
T-Server for
Avaya
Communication
Manager
Not
Required
No
Hybrid
CM 4.0 ac
(Commun
ication
Manager)
CM 4.0 ac ASAI4
(Commun
ication
Manager)
7.2+
7.2+
T-Server for
Avaya
Communication
Manager
Not
Required
No
Hybrid
CM 5.0
(Commun
ication
Manager)
CM 5.2
ASAI4
(Commun
ication
Manager)
7.6+
7.6+
T-Server for
Avaya
Communication
Manager
Not
Required
No
Hybrid
CM 3.1 aa
(Commun
ication
Manager)
22
CM 3.1
aa
ASAI4
Type of
Suppor
t (TDM,
IP,
Hybrid)
(Commun
ication
Manager)
Genesys
Chapter 2: Support Tables
Table 1: Framework Tier 1 Switch Support
Table 1: Framework Tier 1 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Suppo T-Servers
rt HA
Supported
Warm/
Suppo
rt HA
CTI
Number of
HA proxy
components
for
HA CTI
TConne
ctor
for
CallPath
a
(EOL/EO
M)
CM 5.0
(Commun
ication
Manager)
CM 5.2
(Commun
ication
Manager)
Aura CM
5.2.1
(Aura
Commu
nication
Manager)
Aura CM ASAI4
5.2.1
(Aura
Commu
nication
Manager)
Aura CM
5.2.1
(Aura
Commu
nication
Manager)
Aura CM
5.2.1
(Aura
Commu
nication
Manager)
Aura CM
6.0
(Aura
Commu
nication
Manager)
Aura CM ASAI4
6.0
(Aura
Commu
nication
Manager)
8.0.1+
Aura CM
6.0
(Aura
Commu
nication
Manager)
Aura CM
6.0
(Aura
Commu
nication
Manager)
8.0.1+
Supported Media Interfaces
TSAPI via
7.6+
AES 4.1 and
AES 4.2
with TSAPI
Libraries 4.1
and 4.2
Type of
Suppor
t (TDM,
IP,
Hybrid)
z
7.6+
T-Server for
Avaya TSAPI
Not
Required
No
Hybrid
8.0+
8.0+
T-Server for
Avaya
Communication
Manager
Not
Required
No
Hybrid
TSAPI via
8.0+
AES 5.2.1
with TSAPI
Libraries 4.1
and 4.2
8.0+
T-Server for
Avaya TSAPI
Not
Required
No
Hybrid
8.0.1+ T-Server for
Avaya
Communication
Manager
Not
Required
No
Hybrid
8.0.1+ T-Server for
Avaya TSAPI
Not
Required
No
Hybrid
TSAPI via
AES 5.2.1
with
TSAPI
Libraries
4.1, 4.2
23
Chapter 2: Support Tables
Table 1: Framework Tier 1 Switch Support
Table 1: Framework Tier 1 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Suppo T-Servers
rt HA
Supported
Warm/
Suppo
rt HA
CTI
Number of
HA proxy
components
for
HA CTI
TConne
ctor
for
CallPath
a
Type of
Suppor
t (TDM,
IP,
Hybrid)
(EOL/EO
M)
z
Cisco CallManager (CM) IP PBX
3.1
3.1
JTAPI
6.5
6.5/N
o
T-Server for
Cisco
CallManager
Not
Required
No
IP
3.3
3.3
JTAPI
6.5 7.2
6.5 7.2
T-Server for
Cisco
CallManager
Not
Required
No
IP
4.0
4.0
JTAPI
7.0.2+
7.0.2+ T-Server for
Cisco
CallManager
Not
Required
No
IP
4.1
4.1
JTAPI
7.0.3+
7.0.3+ T-Server for
Cisco
CallManager
Not
Required
No
IP
4.2
4.2
JTAPI
7.2+
7.2+
T-Server for
Cisco
CallManager
Not
Required
No
IP
5.0
5.1
JTAPI
7.5+
7.5+
T-Server for
Cisco
CallManager
Not
Required
No
IP
Cisco Unified Communications Manager
UCM
UCM
6.0
6.1
UCM
UCM
7.0
7.1
24
JTAPI
7.6+
7.6+
T-Server for
Not
Cisco Unified
Required
Communications
Manager
No
IP
JTAPI
8.0+
8.0+
T-Server for
Not
Cisco Unified
Required
Communications
Manager
No
IP
Genesys
Chapter 2: Support Tables
Table 1: Framework Tier 1 Switch Support
Table 1: Framework Tier 1 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Suppo T-Servers
rt HA
Supported
Warm/
Suppo
rt HA
CTI
Number of
HA proxy
components
for
HA CTI
TConne
ctor
for
CallPath
a
(EOL/EO
M)
UCM
UCM
8.0
8.0.2
JTAPI
8.0.1
8.0.1
Type of
Suppor
t (TDM,
IP,
Hybrid)
T-Server for
Not
Cisco Unified
Required
Communications
Manager
z
No
IP
Cisco Unified Contact Center Enterprise (UCCE) with Cisco Unified Communications
Manager (UCM)
UCCE
8.0(2)
with Cisco
UCM 7.1
UCCE
8.0(2)
with
Cisco
UCM 8.0
GED-188
8.0
8.0
T-Server Cisco
UCCE
Not
Required
No
IP
6.5+
7.0+
T-Server for
EADS Intecom
M6880
Not
Required
No
TDM
EADS Telecom Intecom E Series
11.2
12.2Q
OAI 5
EADS Telecom Intecom M6880 PointSpan
2.0
2.0
PointSpan
6.5+
7.0+
T-Server for
EADS Intecom
M6880
Not
Required
No
TDM
3.2
3.2
PointSpan
7.0.2+
7.0.2+ T-Server for
EADS Intecom
M6880
Not
Required
No
TDM
3.4
3.4
PointSpan
7.1+
7.1+
T-Server for
EADS Intecom
M6880
Not
Required
No
TDM
3.5
3.5
PointSpan
7.2+
7.2+
T-Server for
EADS Intecom
M6880
Not
Required
No
TDM
Supported Media Interfaces
25
Chapter 2: Support Tables
Table 1: Framework Tier 1 Switch Support
Table 1: Framework Tier 1 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Suppo T-Servers
rt HA
Supported
Warm/
Suppo
rt HA
CTI
Number of
HA proxy
components
for
HA CTI
TConne
ctor
for
CallPath
a
Type of
Suppor
t (TDM,
IP,
Hybrid)
(EOL/EO
M)
z
4.5
4.5
PointSpan
7.5+
7.5+
T-Server for
EADS Intecom
M6880
Not
Required
No
TDM
5.0
5.1
PointSpan
7.6+
7.6+
T-Server for
EADS Intecom
M6880
Not
Required
No
TDM
5.2
5.4
PointSpan
8.0+
8.0+
T-Server for
EADS Intecom
M6880
Not
Required
No
TDM
Ericsson MD110
BC 11
SP14
BC 11
SP14
Application
Link v4
SP11
7.1.001 7.1.00 T-Server for
Not
+
1+
Ericsson MD110 Required
No
TDM
BC 11
SP15
BC 11
SP15
Application
Link v4
SP15
7.5
7.5
T-Server for
Not
Ericsson MD110 Required
No
TDM
BC 12
SP9
BC 12
SP9
Application
Link v4
SP13
7.2+
7.2+
T-Server for
Not
Ericsson MD110 Required
No
Hybrid
BC 12
SP10
BC 12
SP10
Application
Link v4
SP14
7.2.002 7.2.00 T-Server for
Not
+
2+
Ericsson MD110 Required
No
Hybrid
BC 12
SP11
BC 12
SP11
Application
Link v4
SP15
7.5
T-Server for
Not
Ericsson MD110 Required
No
Hybrid
BC 12
SP11
BC 12
SP11
Application
Link v4
SP18
7.5.002 7.5.00 T-Server for
Not
.02+
2.02+ Ericsson MD110 Required
No
Hybrid
BC 12
SP11
BC 12
SP11
Application
Link v4
SP19
7.6+
No
Hybrid
26
7.5
7.6+
T-Server for
Not
Ericsson MD110 Required
Genesys
Chapter 2: Support Tables
Table 1: Framework Tier 1 Switch Support
Table 1: Framework Tier 1 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Suppo T-Servers
rt HA
Supported
Warm/
Suppo
rt HA
CTI
Number of
HA proxy
components
for
HA CTI
TConne
ctor
for
CallPath
a
Type of
Suppor
t (TDM,
IP,
Hybrid)
(EOL/EO
M)
z
BC 13
SP1
BC 13
SP1
Application
Link v4
SP14
7.2.002 7.2.00 T-Server for
Not
+
2+
Ericsson MD110 Required
No
Hybrid
BC 13
SP2
BC 13
SP2
Application
Link v4
SP15
7.5+
T-Server for
Not
Ericsson MD110 Required
No
Hybrid
BC 13
SP3
BC 13
SP3
Application
Link v4
SP16
7.5.002 7.5.00 T-Server for
Not
+
2+
Ericsson MD110 Required
No
Hybrid
BC 13
SP3
BC 13
SP3
Application
Link v4
SP17
7.5.002 7.5.00 T-Server for
Not
.01+
2.01+ Ericsson MD110 Required
No
Hybrid
BC 13
SP3
BC 13
SP3
Application
Link v4
SP18 ad
7.6+
7.6 +
T-Server for
Not
Ericsson MD110 Required
No
Hybrid
BC 13
SP4
BC 13
SP6
Application
Link v4
SP19/20/21
7.6+
7.6 +
T-Server for
Not
Ericsson MD110 Required
No
Hybrid
7.5+
Ericsson MX-ONE am
3.1 SP4
3.2
Application
Link v4
SP20
HF2003
7.6+
7.6+
T-Server for
Not
Ericsson MD110 Required
No
TDM
3.2 SP2
3.2 SP3
Application
Link v4
SP21
7.6+
7.6+
T-Server for
Not
Ericsson MD110 Required
No
Hybrid
4.0
4.0
Application
Link v4
SP21
7.6.008 7.6.00 T-Server for
Not
+
8+
Ericsson MD110 Required
No
Hybrid
Supported Media Interfaces
27
Chapter 2: Support Tables
Table 1: Framework Tier 1 Switch Support
Table 1: Framework Tier 1 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Suppo T-Servers
rt HA
Supported
Warm/
Suppo
rt HA
CTI
Number of
HA proxy
components
for
HA CTI
TConne
ctor
for
CallPath
a
(EOL/EO
M)
4.1 SP1
4.1 SP1
Application 8.0.1+
Link v7 SP2
Type of
Suppor
t (TDM,
IP,
Hybrid)
z
8.0.1+ T-Server for
Not
Ericsson MD110 Required
No
Hybrid
Nortel Communication Server 1000 j , aj
23
25.3
Meridian
Link 5c i
6.0 to
6.5
6.0 to
6.5
T-Server for
2
Nortel
Communication
Server 1000 with
SCCS/MLS
6.5.2
TDM
25.40
25.40
Meridian
Link 5c i
6.0+
6.5+
T-Server for
Not
Nortel
Required d
Communication
Server 1000 with
SCCS/MLS
6.5.2
TDM
23
25.3
SCCS k 1.5
SCCS 3.0
Symposium
Link 6.0.1
(built on
4.0)
6.0 to
6.5
6.5+
T-Server for
Not
Nortel
Required d
Communication
Server 1000 with
SCCS/MLS
6.5.2
TDM
25.40
25.40
SMLS/SCC 6.0+
S 4.0
7.0.2+ T-Server for
Not
Nortel
Required d
Communication
Server 1000 with
SCCS/MLS
6.5.2
TDM
25.40
25.40
SMLS/SCC 6.0+
S 4.2
7.0.2+ T-Server for
Not
Nortel
Required d
Communication
Server 1000 with
SCCS/MLS
6.5.2
TDM
28
Genesys
Chapter 2: Support Tables
Table 1: Framework Tier 1 Switch Support
Table 1: Framework Tier 1 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Suppo T-Servers
rt HA
Supported
Warm/
Suppo
rt HA
CTI
Number of
HA proxy
components
for
HA CTI
TConne
ctor
for
CallPath
a
Type of
Suppor
t (TDM,
IP,
Hybrid)
(EOL/EO
M)
z
25.40
25.40
SMLS/
SCCS 5.0
7.0.2+
7.0.2+ T-Server for
Not
Nortel
Required d
Communication
Server 1000 with
SCCS/MLS
6.5.2
TDM
25.40
25.40
SMLS/
CCMS 6.0
7.2+
7.2+
No
TDM
ab
T-Server for
Not
Nortel
Required d
Communication
Server 1000 with
SCCS/MLS
3.0
3.0
Meridian
Link 5c
7.0.2+
7.0.2+ T-Server for
Not
Nortel
Required d
Communication
Server 1000 with
SCCS/MLS
6.5.2
Hybrid
3.0
3.0
SMLS/SCC 7.0.2+
S 4.0 and
SMLS/SCC
S 4.2 and
SCCS 5.0
7.0.2+ T-Server for
Not
Nortel
Required d
Communication
Server 1000 with
SCCS/MLS
6.5.2
Hybrid
3.0
3.0
SMLS/SCC 7.5+
S 4.0 and
SMLS/SCC
S 4.2 and
CCMS 6.0
7.5+
T-Server for
Not
Nortel
Required d
Communication
Server 1000 with
SCCS/MLS
No
Hybrid
7.1+
T-Server for
Not
Nortel
Required l
Communication
Server 1000 with
SCCS/MLS
6.5.2
Hybrid
ab
4.0
4.0
Supported Media Interfaces
SMLS/SCC 7.1+
S 4.0 m
and
SMLS/SCC
S 4.2 and
SCCS 5.0
29
Chapter 2: Support Tables
Table 1: Framework Tier 1 Switch Support
Table 1: Framework Tier 1 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Suppo T-Servers
rt HA
Supported
Warm/
Suppo
rt HA
CTI
Number of
HA proxy
components
for
HA CTI
TConne
ctor
for
CallPath
a
Type of
Suppor
t (TDM,
IP,
Hybrid)
(EOL/EO
M)
z
4.5
4.5
SCCS 5.0
7.1+
7.1+
T-Server for
Not
Nortel
Required l
Communication
Server 1000 with
SCCS/MLS
6.5.2
Hybrid
4.5
4.5
CCMS 6.0
7.2+
7.2+
T-Server for
Not
Nortel
Required
Communication
Server 1000 with
SCCS/MLS
No
Hybrid
5.0
5.0
CCMS 6.0
7.5+
7.5+
T-Server for
Not
Nortel
Required
Communication
Server 1000 with
SCCS/MLS
No
Hybrid
5.5
5.5
CCMS 6.0
7.6+
7.6+
T-Server for
Not
Nortel
Required
Communication
Server 1000 with
SCCS/MLS
No
Hybrid
6.0 s
6.0 s
CCMS 7.0
8.0+
8.0+
T-Server for
Not
Nortel
Required
Communication
Server 1000 with
SCCS/MLS
No
Hybrid
T-Server for
Nortel
Communication
Server
2000/2100
No
TDM
ab
ab
Nortel Communication Server 2000/2100 f , ak
SCAI 9
30
SCAI 15
SCAI
6.0+
6.0+
1 per link
Genesys
Chapter 2: Support Tables
Table 1: Framework Tier 1 Switch Support
Table 1: Framework Tier 1 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Suppo T-Servers
rt HA
Supported
Warm/
Suppo
rt HA
CTI
Number of
HA proxy
components
for
HA CTI
TConne
ctor
for
CallPath
a
(EOL/EO
M)
SCAI 12
SCAI 17
Type of
Suppor
t (TDM,
IP,
Hybrid)
z
SCAI
6.5+
6.5+
T-Server for
Nortel
Communication
Server
2000/2100
1 per link
No
TDM,
IP g
g, h
SCAI 18
SCAI 18
SCAI
7.1+
7.1+
T-Server for
Nortel
Communication
Server
2000/2100
1 per link
No
Hybrid
SCAI 19
SCAI 19
SCAI
7.5+
7.5+
T-Server for
Nortel
Communication
Server
2000/2100
1 per link af No
Hybrid
SCAI 20
SCAI 20
SCAI
7.6+
7.6+
T-Server for
Nortel
Communication
Server
2000/2100
1 per link af No
Hybrid
SCAI 21
SCAI 21
SCAI
8.0+
8.0+
T-Server for
Nortel
Communication
Server
2000/2100
1 per link af No
Hybrid
NEC Small TDM n, o
6300
8500
OAI/ACD
Rev IV
6.1+
7.0.2+ T-Server for
NEC
NEAX/APEX
Not
Required
No
TDM
6300
8500
OAI/ACD
Rev IV
7.0.2+
7.0.2+ T-Server for
NEC
NEAX/APEX
Not
Required
No
TDM
Supported Media Interfaces
31
Chapter 2: Support Tables
Table 1: Framework Tier 1 Switch Support
Table 1: Framework Tier 1 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Suppo T-Servers
rt HA
Supported
Warm/
Suppo
rt HA
CTI
Number of
HA proxy
components
for
HA CTI
TConne
ctor
for
CallPath
a
Type of
Suppor
t (TDM,
IP,
Hybrid)
(EOL/EO
M)
z
NEC Large TDM p, q
7400
8500 (F1
rev 2.13)
OAI/ACD
Rev IV
6.0+
7.0.2+ T-Server for
NEC
NEAX/APEX
Not
Required
No
TDM
OAI/ACD
Rev IV
7.0+
7.0.2+ T-Server for
NEC
NEAX/APEX
Not
Required
No
TDM
OAI/ACD
Rev IV
7.0.2+
7.0.2+ T-Server for
NEC
NEAX/APEX
Not
Required
No
TDM,
IP w
7.2+
7.2+
T-Server for
NEC
NEAX/APEX
Not
Required
No
Hybrid
OAI/ACD
Rev IV
6.5+
7.0.2+ T-Server for
NEC
NEAX/APEX
Not
Required
No
TDM
R16/20-10 R16/20-1
0
00
OAI/ACD
Rev IV
7.0.2+
7.0.2+ T-Server for
NEC
NEAX/APEX
Not
Required
No
Hybrid
R18/20-10 R18/20-1
0
00
OAI/ACD
Rev IV
7.2+
7.2+
T-Server for
NEC
NEAX/APEX
Not
Required
No
Hybrid
R20/20-10 R20/20-1
0
00
OAI/ACD
Rev IV
7.5+
7.5+
T-Server for
NEC
NEAX/APEX
Not
Required
No
Hybrid
R25/20
OAI/ACD
Rev IV
7.6+
7.6+
T-Server for
NEC
NEAX/APEX
Not
Required
No
Hybrid
NEC Small Hybrid o, r
-
8600
R8/3300 s R9/3400
-
R10/3500 OAI/ACD
Rev IV
NEC Large Hybrid q, t
8800
32
8800
R26/20
Genesys
Chapter 2: Support Tables
Table 1: Framework Tier 1 Switch Support
Table 1: Framework Tier 1 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Suppo T-Servers
rt HA
Supported
Warm/
Suppo
rt HA
CTI
Number of
HA proxy
components
for
HA CTI
TConne
ctor
for
CallPath
a
Type of
Suppor
t (TDM,
IP,
Hybrid)
(EOL/EO
M)
z
NEC SV7000 u , ai
R16/30-10 R16/30-1
0
00
OAI/ACD
Rev IV
7.1.007 7.1.00 T-Server for
.01+
7.01+ NEC
NEAX/APEX
Not
Required
No
IP
R18/30-10 R18/30-1
0
00
OAI/ACD
Rev IV
7.2+
7.2+
T-Server for
NEC
NEAX/APEX
Not
Required
No
IP
R19/30-10 R20/30-1
0
00
OAI/ACD
Rev IV
7.5+
7.5+
T-Server for
NEC
NEAX/APEX
Not
Required
No
IP
SV 8500
S02
-
8.0+
8.0+
T-Server for
NEC
NEAX/APEX
Not
Required
No
IP
SV 8500
S02
Spectrum al
5.1
7.0
Transaction
Link 7
Restrict No
ed
T-Server for
Spectrum
Not
Required
No
TDM
7.0.1
-
Transaction
Link 7.0.1
6.1+
6.1+/
No
T-Server for
Spectrum
Not
Required
No
TDM
8.0
8.0 SP1
8.0 SP2
-
Transaction
Link
6.1+
6.1+
T-Server for
Spectrum
Not
Required
No
TDM
8.0 SP3
10.0 SP2
-
Transaction
Link
7.1+
7.1+
T-Server for
Spectrum
Not
Required
No
TDM
10.0
10.0 SP1
-
Transaction
Link
7.0.2+
7.0.2+ T-Server for
Spectrum
Not
Required
No
TDM
10.0 SP3 s -
Transaction
Link
7.1+
7.1+
Not
Required
No
TDM
Supported Media Interfaces
T-Server for
Spectrum
33
Chapter 2: Support Tables
Table 1: Framework Tier 1 Switch Support
Table 1: Framework Tier 1 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Suppo T-Servers
rt HA
Supported
Warm/
Suppo
rt HA
CTI
Number of
HA proxy
components
for
HA CTI
TConne
ctor
for
CallPath
a
(EOL/EO
M)
10.0 SP4 s 10.1
10.2 s, al
Type of
Suppor
t (TDM,
IP,
Hybrid)
z
Transaction
Link
7.2+
7.2+
T-Server for
Spectrum
Not
Required
No
TDM
Transaction
Link
7.5+
7.5+
T-Server for
Spectrum
Not
Required
No
TDM
Siemens HiPath 4000 v (including family: 4000, 4300, 4500, 4900)
3.0
3.0
CAP 3.0
SMR
4-913+
CSTA III
7.2.001 7.2.00 T-Server for
+
1+
Siemens HiPath
4000 CSTA III
Not
Required
No
Hybrid
3.0
3.0
CAP 3.0
7.5.001 7.5.00 T-Server for
SMR
+
1+
Siemens HiPath
4000 CSTA III
5+ CSTA III
Not
Required
No
Hybrid
4.0
4.0
CAP 3.0
SMR
6 CSTA III
7.6.008 7.6.00 T-Server for
.01+
8.01+ Siemens HiPath
4000 CSTA III
Not
Required
No
Hybrid
4.0
4.0
CAP 3.0
SMR
7 CSTA III
7.6.009 7.6.00 T-Server for
.01+
9.01+ Siemens HiPath
4000 CSTA III
Not
Required
No
Hybrid
4.0
5.0
CAP v3.0
SMR 8/9
CSTA III
7.6+
7.6+
T-Server for
Siemens HiPath
4000 CSTA III
Not
Required
No
Hybrid
4.0
5.0
CAP Inside 7.6+
V1.0 SMR
8/9/10.201.0
4+ (SMR10
including
patch
MSC20594)
7.6+
T-Server for
Siemens HiPath
4000 CSTA III
Not
Required
No
Hybrid
a. No means no connector available. This indicates complete replacement of CallPath with Genesys Suite
to migrate. Restricted means that the indicated Genesys release level allows both CallPath and Genesys
suites to exist in parallel; thereby saving the CallPath customer applications. The dash sign (-) means
34
Genesys
Chapter 2: Support Tables
Table 1: Framework Tier 1 Switch Support
not applicable because the switch interface is not supported by the Genesys suite. The CallPath portion
of the solution does not have HA but CallPath can access two T-Servers which are in Genesys HA
configuration and react properly during the switchover.
b. The support of 8.3 is based on the vendor compatibility statement between 8.3 and 8.4. The engineering
assessment confirmed limited changes between 8.3 and 8.4.
c. Supported through latest switch SW version.
d. HA Proxy is required for Meridian/Symposium and Avaya T-Server versions earlier than 7.1.
e. AES Server version 3.0 is supported with CM 3.0 in both single and dual AES server configurations,
using T-Server version 7.2.
f. Formerly known as DMS-100/SL-100 and Nortel Carrier Succession 2000/2100.
g. NCS 2000/2100 supported in TDM and IP modes, but IP support is only provided in T-Server versions
7.0.2+.
h. DMS 500 supported using T-Server versions 7.0+.
i. Single and redundant link.
j. Formerly known as Meridian 1 Option 11, 51, 61, 81, and Succession 1000.
k. SCCS stands for Symposium Call Center Server.
l. HA Proxy is not supported, but HA is supported.
m. Support is based on the switch vendor’s compatibility statement.
n. NEAX 2000 IVS/IVS2 US, APEX 3600 Japan, NEAX7400 family including M100, 140, 160, 180
Australia/NZ.
o. Supported with UCD, not supported with external ACD.
p. NEAX 2400 ICS/IMX US, APEX 7600 Japan, NEAX 7400 family including M240/260/280 AU/NZ.
q. Not supported with external ACD.
r. NEAX 2000 IPS US, AU, NZ; APEX 3600i Japan.
s. This version is supported based on the switch vendor’s compatibility statement.
t. NEAX 2400 IPX, US, AU, NZ; APEX 7600i Japan.
u. Supported specifically with NEC T-Server versions 7.1.007.01+. Supported with and without external
ACD. Supported with IP Phones only.
v. No support of XML version—only ASN.1 is supported.
w. Only version R9/3400 supported in hybrid mode.
x. IP support from T-Server v7.1.001, and you must remove patch 106325 from the CMP.
y. CallPath 6.5.2 support for Avaya G3 is based on the Media Server CM 2.x and 3.0 versions, not on the
underlying MAPD, Co-Resident DLG, or AES environment. Any issues with failures related to MAPD,
Co-Resident DLG, or AES should be addressed with Avaya and not with Genesys, since our support
announcement is based on the compatibility mode statement from Avaya for these environments.
z. CallPath End of Life (EOL) is June 2006. CallPath End of Maintenance (EOM) is June 2008. The final
CallPath version is 6.5.2 and is only supported on T-Server versions up to 7.2.
aa. AES Server version 3.1 is supported with CM 3.1 in both single and dual AES server configurations,
using T-Server version 7.2.
ab. Contact Center Manager Server (CCMS) was formerly known as Symposium Contact Center Server
(SCCS). Genesys T-Server uses Meridian Link Services (MLS) to integrate CCMS with CS1000.
ac. AES Server version 4.0 is supported with CM 4.0 in both single and dual AES server configurations.
Supported Media Interfaces
35
Chapter 2: Support Tables
Table 1: Framework Tier 1 Switch Support
ad. HF05 from Ericsson is required for this Ericsson Release.
ae. Support for SIP End Point (Thompson ST2030). Please refer to T-Server for Alcatel A4400\OXE
Release Notes for SIP End Point support limitations.
af. HA Proxy is not required for HA when using TCP link if the switch supports dual links.
ag. Cisco Unified Contact Center Enterprise (UCCE) 8.0(1) requires an ES installed. That ES code has
been added to the base code of UCCE 8.0(2).
ah. Cisco Unified Communications Manager (UCM) 7.1 is the minimum supported. Cisco Unified
Communications Manager (UCM) 8.0 is supported.
ai. NEC SV 8500 is the replacement of NEC SV 7000/APEX 7600i offerings.
aj. Nortel Communication Server 1000 PBX is now owned by Avaya and called Avaya Communication
Server 1000 (Avaya CS1000).
ak. Nortel Communication Server 2100 PBX is now owned by Avaya, and called Avaya Communication
Server 2100 (Avaya CS 2100). Nortel Communication Server 2000 PBX is now owned by
GENBAND (General Bandwidth).
al. Spectrum PBX is owned by Aspect.
am. Ericsson MX-ONE PBX is owned by Aastra.
36
Genesys
Chapter 2: Support Tables
Table 2: Avaya Switch Support
Table 2: Avaya Switch Support
Table 2 indicates Avaya Switch Support.
Table 2: Avaya Switch Support
Avaya Platform
Genesys
Support
Notes
DEFINITY One™
No
This has been replaced by the S8100.
G3 R
Yes
Multi-Vantage (MV) 1.3 is the last software version available for
this switch. Communication Manager, which is available on other
Avaya switches, is not available with the G3 R switch.
G3 CSi (Prologix)
Yes
Switch version 8 to 10.1 using ASAI versions 3 and 4.
G3 Si
Yes
IP Office
No
This is an SMB offering.
IP600 Internet
Protocol
Communications
Server
No
This has been replaced by the S8100.
Avaya Media Server
(S8XXX series)
Yes
The following CTI interfaces are supported:
• MAPD
• Co-Resident DLG
• Application Enablement Services (AES), single and dual
server configurations
Note: S8700 multi-link support is provided using a single
T-Server; T-Server version 7.1.0 and above is required. Genesys
does not support a "switch partitioned" environment (multiple
MAPD/Co-Resident DLG, multiple T-Servers, in a multi-site
environment for a single switch).
Avaya Enterprise
Survivable Servers
(ESS)
Limited
Support is limited to a primary switch controller failover (Primary
Media Server Failure) to ESS and is dependent on Avaya's
transparency of ESS design and operation.
For further information, contact Product Management.
Supported Media Interfaces
37
Chapter 2: Support Tables
Table 3: Framework Tier 2 Switch Support
Table 3: Framework Tier 2 Switch Support
Table 3 indicates Framework Tier 2 Switch Support.
Notes:


If a switch release is not shown in this table, Genesys does not support
it.
Information on supported hardware and third-party software required
to run Genesys applications is available on the Genesys Technical
Support Website in the following document: Genesys Supported
Operating Environment Reference Manual
Table 3: Framework Tier 2 Switch Support
Min
Version
Latest
Version
CTI Link
Support Support T-Servers
HA
Supported
Warm/
Support
HA CTI
Number of
HA Proxy
Components
for HA CTI
TType of
Connector Support
(TDM, IP,
for
Hybrid)
a
CallPath
EADS Telecom M6500/ Aastra Matra M6500 c/ NeXspan 50
11.3
11.5
CSTA II
6.0 to
6.5
6.0 to
6.5
T-Server for
EADS Telecom
M6500
Not Required No
TDM
R1.3B+
R1.3B+
CSTA II
E1N7+1
7.0.2
7.0.2
T-Server for
EADS Telecom
M6500
Not Required No
TDM
R3.2
R4.2
CSTA II
E1N7+1
7.5+
7.5+
T-Server for
EADS Telecom
M6500
Not Required No
TDM
Alcatel OmniPCX Office (OXO)/A4200
1.0
1.1
CSTA I
6.5+
6.5+
T-Server for
Alcatel
A4200/OXO
Not Required No
TDM
2.1
2.1
CSTA I
7.0.2+
7.0.2+
T-Server for
Alcatel
A4200/OXO
Not Required No
TDM
3.0
3.0
CSTA I
7.0.201 7.0.201 T-Server for
+
+
Alcatel
A4200/OXO
Not Required No
Hybrid
38
Genesys
Chapter 2: Support Tables
Table 3: Framework Tier 2 Switch Support
Table 3: Framework Tier 2 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Support T-Servers
HA
Supported
Warm/
Support
HA CTI
Number of
HA Proxy
Components
for HA CTI
3.1
3.1
CSTA I
7.0.202 7.0.202 T-Server for
+
+
Alcatel
A4200/OXO
Not Required No
Hybrid
4.1
4.1
CSTA I
7.0.203 7.0.203 T-Server for
+
+
Alcatel
A4200/OXO
Not Required No
Hybrid
4.2
7.1
CSTA I
7.6+
T-Server for
Alcatel
A4200/OXO
Not Required No
Hybrid
6.5.301 6.5.301 T-Server for
+
+
Alcatel
A4200/OXO
Not Required No
Hybrid
7.6+
TType of
Connector Support
(TDM, IP,
for
a Hybrid)
CallPath
Alcatel Office/A4200
4
4.2
CSTA I
Avaya INDeX (formerly Lucent SDX) b
9.0.1
9.0.1
CT Integrator 6.5
v2.05
6.5
T-Server for
Avaya INDeX k
Not Required No
TDM
9.1.5
9.1.5
CT Integrator 6.5 to
v2.06
7.0.1
6.5 to
7.0.1
T-Server for
Avaya INDeX
Not Required No
TDM
9.2.2
9.2.2
CT Integrator 6.5.304 6.5.304 T-Server for
v2.06
to 7.0.1 to 7.0.1 Avaya INDeX
Not Required No
TDM
10
10
CT Integrator 7.0+
v2.06
7.0+
T-Server for
Avaya INDeX
Not Required No
TDM
10.1
10.1
CT Integrator 7.0.2+
v2.06
7.0.2+
T-Server for
Avaya INDeX
Not Required No
Hybrid g
10.1
10.1
CT Integrator 7.0.201+ 7.0.201+ T-Server for
v2.07
Avaya INDeX
Not Required No
Hybrid g
11
11
CT Integrator 7.6+
v2.07
Not Required No
Hybrid g
Supported Media Interfaces
7.6+
T-Server for
Avaya INDeX
39
Chapter 2: Support Tables
Table 3: Framework Tier 2 Switch Support
Table 3: Framework Tier 2 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Support T-Servers
HA
Supported
Warm/
Support
HA CTI
Number of
HA Proxy
Components
for HA CTI
TType of
Connector Support
(TDM, IP,
for
a Hybrid)
CallPath
6.5.3+
6.5.3+
T-Server for
DataVoice
Dharma
Not Required No
TDM
7.0.2+
DataVoice Dharma
DharmaL
ink 3.0.6
(5-5-03/5
2)
Dharma JTAPI
Link
3.0.6
(5-5-03/5
2)
DharmaL
ink 3.1.0
(18-3-04/
5A)
Dharma
Link
3.1.0
(18-3-04/
5A)
CTI Server
7.0.2+
2.1.0
(Dharma-Net
Driver 1.3.0,
CSTA II
Driver 1.8.0)
T-Server for
DataVoice
Dharma
Not Required No
TDM
DharmaL
ink 3.3.2
(29-5-06/
78) )
Dharma
Link
3.3.2
(29-5-06/
78) )
CTI Server
7.0.203 7.0.203 T-Server for
NG 2.2.0
+
+
DataVoice
(Dharma-Net
Dharma
Driver 1.3.0,
CSTA II
driver 1.8.1,
VoIP Gateway
1.0)
Not Required No
Hybrid
CSTA II - CTI 7.1+
EasyCall
Digitro AXS/20
19.4
19.4
7.1+
T-Server for
Digitro AXS/20
Not Required No
Hybrid
7.0.2+
1.5.107
eOn eQueue
5.0.3-D4 5.0.3-D4 CSTA I
7.0.2+
T-Server for eOn
eQueue
Not Required No
TDM
5.0.4-D4 5.0.4-D4 CSTA I
7.0.202 7.0.202+ T-Server for eOn
+
eQueue
Not Required No
TDM
Not Required No
TDM
Fujitsu F9600
15
40
15
CSTA II
6.5+
Intelli-Server
4.0.1
6.5+
T-Server for
Fujitsu F9600
Genesys
Chapter 2: Support Tables
Table 3: Framework Tier 2 Switch Support
Table 3: Framework Tier 2 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Support T-Servers
HA
Supported
Warm/
Support
HA CTI
15
15
CSTA II
7.0.2+
Intelli-Server
4.1
T-Server for
Fujitsu F9600
Not Required No
TDM
15
15
CSTA II
7.0.201 7.0.201 T-Server for
Intelli-Server +
+
Fujitsu F9600
5
Not Required No
TDM
15
15
CSTA II
7.0.202 7.0.202 T-Server for
Intelli-Server +
+
Fujitsu F9600
6
Not Required No
TDM
CSTA II
Not Required No
TDM
Not Required No
IP
7.0.2+
Number of
HA Proxy
Components
for HA CTI
TType of
Connector Support
(TDM, IP,
for
a Hybrid)
CallPath
Huawei C&C08 d
6.10
6.10
6.5+
6.5+
1.00R002
T-Server
for Huawei
C&C08
Huawei NGN UAP8100 l
V300R00 V300R0 CSTA II
2
02
7.6+
7.6+
T-Server for
Huawei NGN
6.0 to
6.5
6.0 to
6.5
T-Server for Mitel Not Required No
SX-2000/MN-330
0
TDM
MiTAI 8.0.11 6.1 to
6.5
6.1 to
6.5
T-Server for Mitel Not Required No
SX-2000/MN-330
0
TDM
MiTAI 11
6.5.350 6.5.350 T-Server for Mitel Not Required No
+
+
SX-2000/MN-330
0
TDM
MiTAI 11.1
(SDK
1.0.0.13)
7.0.201 7.0.201 T-Server for Mitel Not Required No
+
+
SX-2000/MN-330
0
TDM
Mitel Networks SX-2000 k
MiTAI 8.0.7
Supported Media Interfaces
41
Chapter 2: Support Tables
Table 3: Framework Tier 2 Switch Support
Table 3: Framework Tier 2 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
34.2.5.3
34.2.5.3 MiTAI
11.2.4.3
Support Support T-Servers
HA
Supported
Warm/
Support
HA CTI
Number of
HA Proxy
Components
for HA CTI
TType of
Connector Support
(TDM, IP,
for
a Hybrid)
CallPath
7.2.000 7.2.000. T-Server for Mitel Not Required No
.08+
08+
SX-2000/MN-330
0
TDM
MiTAI 11
7.0+
IP
MiTAI 11.1
(SDK
1.0.0.13)
7.0.201 7.0.201 T-Server for Mitel Not Required No
+
+
SX-2000/MN-330
0
Hybrid
7.2.000 7.2.000. T-Server for Mitel Not Required No
.08+
08+
SX-2000/MN-330
0
Hybrid
8.0.10.7_ 9.0.2.31_ MiTAI
7.2.001 7.2.001. T-Server for Mitel Not Required No
1
1
13.0.1.9 (SDK .13+
13+
SX-2000/MN-330
3.0.0.19)
0
Hybrid
MCD 4.1 MCD 4.1 MiTAI
8.0.1+
SP1
SP1
13.1.3.15
(SDK 4.0.1.9)
8.0.1+
T-Server for Mitel Not Required No
MiTAI
Hybrid
3300 ICP MCD4.1 MiTAI
8.0.1+
n
Release SP1
13.1.3.15
9.0 UR3
(SDK 4.0.1.9)
m
8.0.1+
T-Server for Mitel Not Required No
MiTAI
Hybrid
Mitel Networks MN-3300 k
7.1.3.4.2 7.1.3.4.2 MiTAI
11.2.4.3
7.0+
T-Server for Mitel Not Required No
SX-2000/MN-330
0
Philips Sopho iS3000
8.10
8.10
Call@Net
6.0 to
v2.5 CSTA II 6.5
6.0 to
6.5
T-Server for
Philips Sopho
iS3000
1
No
TDM
8.10
8.10
Call@Net
6.5+
v2.8 CSTA II
6.5+
T-Server for
Philips Sopho
iS3000
1 from 6.5.1 No
to 6.5.300.02.
TDM
42
Not Required
for
6.5.301.02+
Genesys
Chapter 2: Support Tables
Table 3: Framework Tier 2 Switch Support
Table 3: Framework Tier 2 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Support T-Servers
HA
Supported
Warm/
Support
HA CTI
Number of
HA Proxy
Components
for HA CTI
8.10
8.10
Call@Net
v2.10 CSTA
II
6.5.301 6.5.301 T-Server for
+
+
Philips Sopho
iS3000
Not Required No
TDM
8.10
8.10
Call@Net
7.0.2+
v3.1 CSTA II
T-Server for
Philips Sopho
iS3000
Not Required No
TDM
8.10
8.10
Call@Net
7.0.201 7.0.201 T-Server for
v3.2 CSTA II +
+
Philips Sopho
iS3000
Not Required No
Hybrid h
7.0.2+
TType of
Connector Support
(TDM, IP,
for
a Hybrid)
CallPath
Samsung IP-PCX IAP
v2.1 R2.3 v2.1
CSTA II
7.0+
2004.05. R2.3
V02.20-2004.
31
2004.05. 06
31
7.0+
T-Server for
Not Required No
Samsung IP-PCX
IAP
Hybrid
Siemens Hicom 300E (including family: 330E and 350E)
9006.3
9006.5
Call-Bridge
v4.0 CSTA I
ASN.1
3.0 (IM),
3.1 (UK),
(900)6.5
(US)
3.0 (IM), Call-Bridge
3.1
v4.1 CSTA I
(UK),
ASN.1
(900)6.6
(US)
3.0 (IM), 3.0 (IM), CAP 2.0
3.1 (UK), 3.1
CSTA I
(900)6.5 (UK),
ASN.1
(US)
(900)6.6
(US)
6.0 to
6.5
6.5
T-Server for
Siemens Hicom
300/HiPath 4000
CSTA 1
Not Required 6.5.2
TDM
6.1+
6.5+
T-Server for
Siemens Hicom
300/HiPath 4000
CSTA 1
Not Required 6.5.2
TDM
7.0.2+
7.0.2+
T-Server for
Siemens Hicom
300/HiPath 4000
CSTA 1
Not Required 6.5.2
TDM
7.5+
T-Server for
Siemens Hicom
300/HiPath 4000
CSTA 1
Not Required No
TDM
3.0 (IM), 3.0 (IM), CAP3.0 SMR 7.5+
3.1 (UK), 3.1
5+ CSTA I
(900)6.5 (UK),
ASN 1
(US)
(900)6.6
(US)
Supported Media Interfaces
43
Chapter 2: Support Tables
Table 3: Framework Tier 2 Switch Support
Table 3: Framework Tier 2 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Support T-Servers
HA
Supported
Warm/
Support
HA CTI
Number of
HA Proxy
Components
for HA CTI
TType of
Connector Support
(TDM, IP,
for
a Hybrid)
CallPath
Siemens Hicom 300H (including family: 300, 330 and 380)
1.0 (IM / 1.0 (IM / Call-Bridge
UK / US) UK /
v4.1 CSTA I
US)
ASN.1
6.5.3 to 6.5.3 to T-Server for
7.5
7.5
Siemens Hicom
300/HiPath 4000
CSTA I
Not Required No
TDM
1.0 (IM / 1.0 (IM / CAP 2.0
UK / US) UK /
CSTA I
US)
ASN.1
7.0.2 to 7.0.2 to T-Server for
7.5
7.5
Siemens Hicom
300/HiPath 4000
CSTA I
Not Required No
TDM
Not Required No
TDM
1.0 (IM / 1.0 (IM / CAP 3.0 SMR 7.5
UK / US) UK /
5+ CSTA I
US)
ASN 1
7.5
T-Server for
Siemens Hicom
300/HiPath 4000
CSTA I
Siemens HiPath 3000 (including 3000 through 3900 family)
3.0
3.0
CSTA III
7.0+
7.0+
T-Server for
Siemens HiPath
3000
Not Required No
Hybrid
4.0
4.0
CSTA III
7.0.202 7.0.202 T-Server for
+
+
Siemens HiPath
3000
Not Required No
Hybrid
Siemens HiPath DX e (formerly RealitisDX, formerly iSDX)
6.3
6.3
CallBridge
DX 6.3 iCCL
6.0 to
6.5
6.0 to
6.5
T-Server for
Siemens HiPath
DX
Not Required No
TDM
7.1
7.1
CallBridge
DX 7.1 iCCL
6.1+
6.1+
T-Server for
Siemens HiPath
DX
Not Required No
Hybrid i
8
8
CallBridge
DX 7.1 iCCL
6.5.302 6.5.302 T-Server for
+
+
Siemens HiPath
DX
Not Required No
Hybrid i
9
9
CallBridge
DX 7.1 iCCL
7.2.001 7.2.001. T-Server for
.00+
00+
Siemens HiPath
DX
Not Required No
Hybrid i
44
Genesys
Chapter 2: Support Tables
Table 3: Framework Tier 2 Switch Support
Table 3: Framework Tier 2 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Support T-Servers
HA
Supported
Warm/
Support
HA CTI
Number of
HA Proxy
Components
for HA CTI
TType of
Connector Support
(TDM, IP,
for
a Hybrid)
CallPath
9.2
9.2
CallBridge
DX 7.1 iCCL
7.2.001 7.2.001. T-Server for
.00+
00+
Siemens HiPath
DX
Not Required No
Hybrid i
Tadiran Telecom Coral Flexicom (formerly ECI Tel)
9.0
10.19
CSTA I v3+
6.5 to
7.0.1
6.5 to
7.0.1
T-Server for
Tadiran Coral
Not Required No
TDM
14.15
14.15
CSTA I v25
7.0
7.0
T-Server for
Tadiran Coral
Not Required No
Hybrid j
15.85
15.85
CSTA3 CLA
v.8.02.04 v.8.02.14
8.0+
8.0+
T-Server for
Tadiran Coral
Not Required No
Hybrid
Teltronics 20-20 IXP (formerly Harris 20-20)
20
25
HIL + WIL
6.5 to
7.0.1
6.5 to
7.0.1
T-Server for
Teltronics 20-20
1
No
TDM
3.1
3.1
HIL + WIL
6.5.301 6.5.301 T-Server for
+
+
Teltronics 20-20
1
No
TDM
3.4.0
3.4.0
HIL + WIL
7.0.2+
1
No
TDM
7.0.2+
T-Server for
Teltronics 20-20
Tenovis Integral 33
E04.1
E04.1
ConneCTIon 6.1 to 6.1 to
T-Server for
v1.83e CSTA 6.5.301 6.5.301 Tenovis Integral
II
33/55
Not Required No
TDM
E06.2 f
E06.2 f
ConneCTIon 6.5.302 6.5.302 T-Server for
v2.0 CSTA II +
+
Tenovis Integral
33/55
Not Required No
TDM
E07.0
E07.0
ConneCTIon 7.0.2+
v2.5 CSTA II
T-Server for
Tenovis Integral
33/55
Not Required No
TDM
E07V08
E07V08 ConneCTion 7.0.205 7.0.205 T-Server for
v3.1 BCC
+
+
Tenovis Integral
v3.2 CSTA II
33/55
Not Required No
TDM
Supported Media Interfaces
7.0.2+
45
Chapter 2: Support Tables
Table 3: Framework Tier 2 Switch Support
Table 3: Framework Tier 2 Switch Support (Continued)
Min
Version
Latest
Version
CTI Link
Support Support T-Servers
HA
Supported
Warm/
Support
HA CTI
Number of
HA Proxy
Components
for HA CTI
TType of
Connector Support
(TDM, IP,
for
a Hybrid)
CallPath
Tenovis Integral 55
E07.0
E07.0
ConneCTion 7.0.2+
v2.5 CSTA II
7.0.2+
T-Server for
Tenovis Integral
33/55
Not Required No
TDM
E07V08
E07V08 ConneCTion 7.0.205 7.0.205 T-Server for
v3.1 BCC
+
+
Tenovis Integral
v3.2 CSTA II
33/55
Not Required No
TDM
a. No means no connector available, therefore, indicates complete replacement of CallPath with Genesys
suite to migrate. Restricted means that the indicated Genesys release level allows both CallPath and
Genesys suites to exist in parallel; thereby saving the CallPath customer applications. The dash sign (-)
means not applicable because the switch interface is not supported by the Genesys suite. The CallPath
portion of the solution doesn’t have HA but CallPath can now access two T-Servers which are in
Genesys HA configuration and react properly during switchover.
b. Non-Stop Operation (NSO) cannot be used for INDeX.
c. Aastra Matra Nexpan 50 (EADS Telecom M6500) is a hybrid (TDM and IP) switch. We do not support
the switch CTI messaging associated with use of the vendor’s IP phones. TDM phones are supported.
d. HA CTI not supported for calls using Huawei switch native routing dialogs.
e. No support of CSTA link interface--only iCCL link interface is supported.
f. T-Server for 7.0 does not support 6.5 previous Tenovis versions of the switch/CTI link because of major
differences in switch and CTI link behavior.
g. IP Hard phones are not supported due to unreliable reporting.
h. IP support from T-Server v7.0.202.
i. IP support from T-Server v7.0.200.
j. IP support from T-Server v7.0.201.
k. Prior to Release 7.2.001.13, T-Server versions can only be installed on a single-processor machine
without hyper-threading, due to Mitel MiTAI library limitations. See relevant Release Notes from Mitel.
l. Huawei NGN UAP8100 T-Server is under Product Management Control.
m. Mitel 3300 ICP Release 9.0 UR3 support is based on the switch vendor's compatibility statement.
n. MCD4.1 SP1 is 3300 ICP 10.1.1.XX.
46
Genesys
Chapter 2: Support Tables
Table 3: Framework Tier 2 Switch Support
Other Solutions with No Switch Dependency
The following solutions have no additional dependency on the switch, and can
be deployed when the switch is supported by the Framework Solution.
•
Call Concentrator
•
Configuration Layer
•
DB Server
•
Expert Desktop
•
Genesys Voice Platform: Network Edition
•
Reporting Solution (CCA and CCPulse+)
•
Routing
•
Voice Callback 1 1
•
Workforce Management
•
Contact Center Advisor
•
Workforce Advisor
•
Frontline Advisor
•
Agent Advisor
•
Advisors Genesys Adapter
•
Advisors Cisco Adapter
For versions of the switches, refer to:
•
Table 1, “Framework Tier 1 Switch Support,” on page 19
•
Table 3, “Framework Tier 2 Switch Support,” on page 38
1.Preview dialing mode is not supported for Aspect and specific configurations of Alcatel
A4400 and Spectrum T-Servers. Refer to Universal Callback Server 7.0 Release Notes for
a description of the limitations.
Supported Media Interfaces
47
Chapter 2: Support Tables
Table 4: Switch Dependent Solutions
Table 4: Switch Dependent Solutions
Table 4 indicates Switch Dependent Solutions.
Genesys Express 4.6 currently supports the following switches
“out-of-the-box”:
•
Alcatel Omni PCX (OXE)
•
Alcatel OmniPCX Office (OXO)
•
Aspect and Siemens Hicom 300 E/H
•
Avaya Media Server S8000 Series (formerly called Avaya Definity ECS
G3)
•
Cisco CallManager (CM)
•
Ericsson MD110
•
NEC (Large TDM and Small TDM)
•
Nortel Communication Server 1000
•
Nortel Meridian 1 w/Symposium
Table 4: Switch Dependent Solutions
Switch Support Table
Outbound a,
VTO c, h
Genesys Voice
Platform
Genesys Quality
Management
Alcatel OmniPCX
Enterprise/(OXE)/A4400
6.1+[A,
E1CAS]
6.0+[A,
E1CAS]
7.2+ [T1CAS d,
E1CAS, SIP]
No
Aspect ACD
6.1+[A]
6.5+[A]
7.2+ [T1CAS,
E1CAS, ISDN
Qsig]
No
Avaya Media Server S8000
Series
6.0+
6.0+[A,
T1CAS/
E1CAS]
7.2+[T1CAS,
E1CAS]
No
No
No
No
EADS (Intecom) PointSpan 7.1+
No
No
No
Ericsson MD110
6.0+[A,
E1CAS]
7.2+[E1CAS]
No
b
Tier 1 Switches
EADS (Intecom) E Series
48
No
6.1+[A,
E1CAS]
7.2+[IP SIP via
Avaya SES IP
gateway] directly
or with SIP
Server
Genesys
Chapter 2: Support Tables
Table 4: Switch Dependent Solutions
Table 4: Switch Dependent Solutions (Continued)
Switch Support Table
Outbound a,
VTO c, h
Genesys Voice
Platform
6.5.1+
6.0+[A,
E1CAS]
7.2+[Support for No
NEAX 7400
E1CAS only]
NEC APEX7600,
6.5.1+
NEAX2400, M140/160/180
(Large TDM) ICS/IMX
6.0+[A,
E1CAS]
7.2+[T1CAS] g
No
NEC NEAX 2000 IPS,
APEX 3600i (Small IP)
6.5.1+
No
No
No
NEC NEAX 2400 IPX,
APEX 7600i (Large IP)
6.5.1+
No
7.2+[T1CAS,
E1CAS]
No
7.2+[E1CAS]
No
b
NEC APEX3600,
NEAX2000, NEAX7400
M120 (Small TDM)
IVS/IVS2
NEC NEAX SV7000
Genesys Quality
Management
6.0+
6.0+[A,
T1CAS/E1CA
S]
7.2+[T1CAS,
E1CAS]
No
Nortel Communication
Server 2000/2001
(formerly called Nortel
DMS 100)
7.2+
6.0+[A,
T1CAS/E1CA
S]
7.2+[T1CAS,
E1CAS]
No
Nortel Symposium
6.5+
6.0+[A,
T1CAS/E1CA
S]
7.2+[T1CAS,
E1CAS]
No
Siemens Hicom 300E/300H 6.1+[A]
(CallBridge 4.1)/300E HiPath 4000 CSTA I
6.0+[A,
T1CAS]
7.2+[T1CAS] f
No
Siemens HiPath 4000 CSTA 7.0+[A]
III
No
7.2+[E1QSIG
with specific
gateways] k
No
Spectrum
6.0+[A,
T1CAS]
7.2+[T1CAS] e
No
Nortel Communication
Server 1000
(formerly called Nortel
Meridian 1)
Supported Media Interfaces
6.1+
7.2+[IP SIP via
CS2000 IP
gateway]
49
Chapter 2: Support Tables
Table 4: Switch Dependent Solutions
Table 4: Switch Dependent Solutions (Continued)
Switch Support Table
Outbound a,
VTO c, h
Genesys Voice
Platform
Genesys Quality
Management
Alcatel OmniPCX
Office/(OXO)/A4200
7.0+[A]
6.5+[A]
No
No
Alcatel Office/A4200
No
No
No
No
Avaya INDeX
6.5+[A]
6.5+[A]
No
No
Avaya IP Office
No
No
No
No
Cisco CallManager (CM) IP 7.0+[A,
PBX
E1CAS,
T1CAS] i
No
7.2+ [H323] l
8.0
DataVoice Dharma
7.1+
6.5.1+[A]
No
No
Delco ACD
No
No
No
No
EADS Telecom M6500
6.5+[A]
6.1+[A]
No
No
Fujitsu F9600
7.0+ j
6.5+[A]
No
No
Hitachi CX8000
Controlled
No
No
No
Huawei (C&C08)
No
6.5+[A]
No
No
LG Starex-ACS
No
No
No
No
Mitel MN-3300
No
No
No
No
Mitel SX-2000
No
No
No
No
Philips Sopho iS3000
6.5+[A]
6.5+[A], 7.0
No
No
Samsung IP-PCX IAP
7.0+[A]
No
No
No
Siemens HiPath 3000
7.0+[A]
No
No
No
Siemens HiPath DX
6.1+[A]
6.1+[A]
7.2+[E1QSIG]
No
Tadiran Telecom Coral
Flexicom
6.1+[A]
6.5+[A]
No
No
Teltronics 20-20 IXP
7.0+[A]
No
No
No
Tenovis Integral 33/55
No
6.5+[A]
No
No
b
Tier 2 Switches
50
Genesys
Chapter 2: Support Tables
Table 4: Switch Dependent Solutions
Table 4: Switch Dependent Solutions (Continued)
Switch Support Table
Outbound a,
VTO c, h
Genesys Voice
Platform
Genesys Quality
Management
7.0+[A,
E1CAS,
T1CAS]
No
Yes
No
b
Genesys IP Solution
SIP Server
a. For Magellan Agent Scripting please refer to the switch support table.
b. For CPD Server, in [] supported connections (lineside only). For analog, E1CAS or T1CAS for European
or NA standard.
c. In [] supported connections (lineside only). A for analog, E1CAS or T1CAS for European or NA
standard.
d. Requires E1CAS card in switch and external E1CAS/T1CAS converter or the new Alcatel T1CAS
switch interface card.
e. Field validated. Special configuration instructions in Digital Library for GVP Rockwell configuration.
f. Controlled support. Validated at customer location only; cannot validate at Genesys lab.
g. GVP 7.x tested with NEC 2400 T1CAS interface for the U.S.A.
h. This table lists switches supported by VTO in the R4 call control mode. The same switches are
supported by VTO in the GlobalCall call control mode, provided that the telephony network protocol
implemented by the switch-side network interface card is supported by the Dialogic GlobalCall
software layer.
i. In a Cisco CallManager environment it is recommended that you use Outbound Contact in ASM mode.
Refer to the Framework 7 T-Server for Cisco CallManager Deployment Guide for more details.
j. Limitation: CTI cannot be used to route an outbound call, the switch ACD must be used instead.
k. Paraxip gateway tested; AudioCodes under test.
l. CM 6.0+ is not yet supported directly via SIP; H.323 is not available on CM 6.
Supported Media Interfaces
51
Chapter 2: Support Tables
Table 5: Switch Support for the Adapters and Agent Desktops
Table 5: Switch Support for the Adapters
and Agent Desktops
Table 5 indicates Switch Support for the Adapters and Agent Desktops.
The adapters have additional dependencies on the switch, and these adapters
are not available for all switches supported by the Framework Solution.
SDK and Adapters support SIP Server and all the soft switches that SIP Server
supports. For information, refer to Table 12, “SIP Server Support,” on page 70.
For versions of the switches, refer to:
•
Table 1, “Framework Tier 1 Switch Support,” on page 19
•
Table 3, “Framework Tier 2 Switch Support,” on page 38.
Note: For Genesys Expert Desktop information see “Table 4: Switch
Dependent Solutions” on page 48.
Table 5: Switch Support for the Adapters and Agent Desktops
Switch
Support
Table
SAP SAP
SAP ICI
ERP Win
MultiClient Channel
MicroSiebel Siebel
soft
CRM g 2000
CRM
Adapter
People
Soft CRM
(Thick
Client
Adapter)
People
Soft CRM
(Server
Side
Adapter)
Genesys
Contact
Navigator
Thick
Interaction
Workspace
a, b
GCN
Web/
Genesys
Desktop
Tier 1 Switches
Alcatel
7.0
OmniPCX
Enterprise/(
OXE)/A440
0
6.5+
6.5+
7.0+
6.1+
6.1+
6.1+ c
7.x
6.1+
8.0.1+ 6.5.1
+
Aspect
ACD
7.0
6.5+
6.5+
7.0.1-7. 6.5.1
2
+
6.1+
6.5+
Controlled 6.1+
8.0.1+ 6.5.1
+
Avaya
Media
Server
S8000
Series
7.0
6.5+
6.5+
7.0+
6.1+
6.1+
6.1+ c
7.x
CS2000/CS 7.0
2100
6.5+
6.5+
7.0.1+
6.5+
6.5+
6.5.1+
Controlled 6.5.1+
EADS
No
(Intecom) E
Series
6.5.4 7.5+
52
f
d
No
6.1+
f
7.0+
No
No
No
No
8.0.1+ 6.5.1
+
8.0.2+ 6.5.1
+
8.0.1+ 7.1+
Genesys
Chapter 2: Support Tables
Table 5: Switch Support for the Adapters and Agent Desktops
Table 5: Switch Support for the Adapters (Continued) and Agent Desktops
Switch
Support
Table
SAP SAP
SAP ICI
ERP Win
MultiClient Channel
MicroSiebel Siebel
soft
CRM g 2000
CRM
Adapter
People
Soft CRM
(Thick
Client
Adapter)
People
Soft CRM
(Server
Side
Adapter)
Genesys
Contact
Navigator
Thick
Interaction
Workspace
a, b
EADS
(Intecom)
PointSpan
No
No
EADS
Intecom
M6880
PointSpan
-
No
6.5.2
+
No
No
No
No
8.0.1+ 7.1+
6.5.4 7.5+
-
-
-
-
-
-
8.0.1+ -
Ericsson
7.0
MD110/MX
-ONE
6.5.1 6.5+
+
7.0
6.5.1
+
6.5.1+ 6.5.1+ c
No
NEC
NEAX2000,
NEAX7400
M120
(Small
TDM)
6.5.1 7.5+
+
7.0.1+
6.5.2
+
No
NEC
7.0
NEAX2400,
M140/160/
180 (Large
TDM)
6.5+
7.0.1
-7.2
6.5.1
+
6.5+
NEC NEAX No
2000 IPS,
APEX
3600i
(Small IP)
6.5.1 No
+
No
No
No
No
No
No
-
No
NEC NEAX No
2400 IPX,
APEX
7600i
(Large IP)
6.5.1 No
+
No
No
No
No
No
No
-
No
NEC
SV/7000
-
-
7.5+
-
-
-
-
-
-
8.0.1+ 7.2+
NEC Small
Hybrid
No
No
7.5+
No
No
No
No
No
No
-
Supported Media Interfaces
No
GCN
Web/
Genesys
Desktop
7.5+
6.5.1+ c
Controlled 6.5.1+
f
8.0.2+ 6.5.1
+
Controlled 6.5.1+
-
f
6.5.1+ c
Controlled 6.5.1+
f
6.5.1
+
8.0.1+ 6.5.1
+
No
53
Chapter 2: Support Tables
Table 5: Switch Support for the Adapters and Agent Desktops
Table 5: Switch Support for the Adapters (Continued) and Agent Desktops
Switch
Support
Table
SAP SAP
SAP ICI
ERP Win
MultiClient Channel
MicroSiebel Siebel
soft
CRM g 2000
CRM
Adapter
People
Soft CRM
(Thick
Client
Adapter)
People
Soft CRM
(Server
Side
Adapter)
Genesys
Contact
Navigator
Thick
Interaction
Workspace
No
8.0.1+ No
a, b
NEC Large
Hybrid
No
GCN
Web/
Genesys
Desktop
No
7.5+
No
No
No
No
No
Nortel
7.0
Communica
tion Server
1000
6.5+
6.5+
7.2+
6.1+
6.1+
6.1+ c
Controlled 6.1+
Nortel
7.0
Symposium
6.5+
6.5+
7.0+
6.1+
6.1+
6.1+ c
7.x
6.1+
8.0.1+ 6.5.1
+
7.0
Siemens
Hicom
300E/300H
—HiPath
4000 CSTA
I
6.5+
6.5+
7.0.1+
6.5.1
+
6.1+
6.1+
7.x
6.1+
-
Siemens
7.0
HiPath 4000
CSTA III
6.5+
6.5+
7.0.1+
6.5.2
+
6.5+
No
Controlled No
d
Spectrum
6.5.1 6.5+
+
7.0-7.2
6.5+
6.5.1+ No
No
7.0+
7.0
f
f
d
Controlled No
8.0.1+ 6.5.1
+
7.1.0
+
8.0.1+ 6.5.4
+
f
8.0.1+ 6.5.4
+
Controlled 6.5.2
-
6.5.4
+
Tier 2 Switches
Alcatel
OmniPCX
Office/
(OXO)/
A4200
7.0
Alcatel
Office/
A4200
7.0
No
No
EADS
Telecom
M6500
No
No
No
Avaya
INDeX
No
54
6.5+
6.5.2
+
No
No
No
6.5.2
+
No
No
No
No
-
No
No
No
No
No
Controlled No
-
6.5.4
+
-
No
f
f
No
No
No
6.5.2
+
No
No
No
No
Genesys
Chapter 2: Support Tables
Table 5: Switch Support for the Adapters and Agent Desktops
Table 5: Switch Support for the Adapters (Continued) and Agent Desktops
Switch
Support
Table
SAP SAP
SAP ICI
ERP Win
MultiClient Channel
MicroSiebel Siebel
soft
CRM g 2000
CRM
Adapter
People
Soft CRM
(Thick
Client
Adapter)
People
Soft CRM
(Server
Side
Adapter)
Genesys
Contact
Navigator
Thick
Interaction
Workspace
GCN
Web/
Genesys
Desktop
a, b
Avaya IP
Office
No
No
No
No
No
No
No
No
No
-
No
DataVoice
Dharma
No
No
No
7.0-7.2
No
No
No
Controlled No
-
6.5.5
+
d
f
Delco ACD No
No
No
No
No
No
No
No
No
-
No
Digitro
AXS/20
No
7.5.1
No
No
No
No
No
No
-
No
No
No
No
-
No
No
eON
eQueue
7.0+
Fujitsu
F9600
No
6.5+
7.1+
No
No
Yes
No
No
No
-
7.2+
Hitachi
CX8000
No
No
No
No
No
No
No
No
No
-
No
Huawei
C&C08
No
No
No
No
No
No
No
No
No
-
No
LG
No
Starex-ACS
No
No
No
No
No
No
No
No
-
No
Mitel SX
2000
No
No
7.5.1
No
No
No
No
No
No
-
7.5
Mitel MN
3300
No
No
No
No
7.0+
No
No
No
No
-
No
Philips
Sopho
IS3000
7.0
6.5.1 6.5
+
7.0-7.2
6.5.2
+
6.5.1+ No
Controlled No
-
d
6.5.4
+
Samsung
No
IP-PCX IAP
No
No
No
No
No
No
No
No
-
No
Siemens
7.1
HiPath 3000
No
7.1+
No
7.0+
No
No
Controlled No
-
7.1+
Siemens
HiPath DX
No
-
6.5.3
+
7.1
+d
f
f
Supported Media Interfaces
7.5.1
7.0.1+
d
6.5.2
+
No
No
Controlled No
f
55
Chapter 2: Support Tables
Table 5: Switch Support for the Adapters and Agent Desktops
Table 5: Switch Support for the Adapters (Continued) and Agent Desktops
Switch
Support
Table
SAP SAP
SAP ICI
ERP Win
MultiClient Channel
MicroSiebel Siebel
soft
CRM g 2000
CRM
Adapter
People
Soft CRM
(Thick
Client
Adapter)
People
Soft CRM
(Server
Side
Adapter)
Genesys
Contact
Navigator
Thick
Interaction
Workspace
GCN
Web/
Genesys
Desktop
a, b
Tadiran
Telecom
Coral
Flexicom
No
No
No
No
No
No
No
No
No
-
No
Teltronics
20-20 IXP
No
No
No
No
6.5.2
+
No
No
No
No
-
No
Tenovis
Integral
33/55
7.0
6.5.1 6.5
+
7.0-7.2
No
6.5.1+ No
No
6.5.2+ e -
6.5.2
+
No
Controlled 6.5.2
7.1+
No
d
6.5.2
+e
IP T-Servers
Cisco
7.1
CallManage +
r (CM) IP
PBX
6.5.2 6.5.1+
+
7.0+
Genesys
7.1
SIP
+
Communica
tion Server
7.2+
6.5.4 7.1+
7.0.1+
d
No
8.0.1+ 6.5.4
+
f
No
Controlled No
8.0.1+ 7.0.2
+
f
a. PeopleSoft 8.4 with PeopleTools 8.4 and 8.8 with PeopleTools 8.4.2 are supported by all switches
shown; 8.0 is not supported in the 6.5.1 release.
b. When the Gplus Adapter for PeopleSoft 6.5.1 is deployed with Genesys 6.5 Framework, 6.5 URS or
6.5.1 URS, all indicated switches are supported.
c. When the Gplus Adapter for PeopleSoft is deployed with Express 4.1, only the switches with this
footnote are supported. Also see the Genesys Supported Operating Environment Reference Manual for
the operating systems and databases supported when PeopleSoft works with Express 4.1.
d. This is controlled support. Controlled means that the Product Manager must provide you with approval
prior to shipment.
e. This version supports only T-Server Tenovis Integral 33 E04.1/CTI link ConneCTIon v1.83e.
f. The Gplus PeopleSoft Adapter can be sold/used with other switches (noted in this table with the same
footnote) if approval from the Product Manager is received along with a professional services contract
to get the Gplus Adapter installed, configured, and running.
g. Starting from Release 7.2, Gplus Adapter for Siebel 7 is renamed to Gplus Adapter for Siebel CRM.
56
Genesys
Chapter 2: Support Tables
Table 6: Genesys Software Development Kit Support
Table 6: Genesys Software Development
Kit Support
Table 6 indicates Genesys Software Development Kit (SDK) Support, and is
from a switch/PBX perspective.
SDK and Adapters support SIP Server and all the soft switches that SIP Server
supports. For information, refer to Table 12: SIP Server Support..
Note: For Genesys SDK Support - Java, see Table 7, “Genesys SDK Support
- Java,” on page 60.
To determine the Framework supported release levels, see:
•
Table 2, “Avaya Switch Support,” on page 37
•
Table 3, “Framework Tier 2 Switch Support,” on page 38.
Table 6: Genesys SDK Support
Switch Vendor
Switch Name
Enterprise
SDK
Interaction
SDK
IVR
SDK
Platform
SDK
T-Library
SDK
Tier 1
Alcatel
OmniPCX
8.0.1+
Enterprise
(OXE)/A4400
6.5.1+
Yes
Yes
Yes
Aspect
ACD
8.0.1+
6.5.1+
Yes
Yes
Yes
Aspect
Spectrum
8.0.1+
6.5.6+
Yes
Yes
Yes
Avaya
G3 (now
called S8000
Series)
8.0.1+
6.5.1+
Yes
Yes
Yes
EADS Intecom
E Series
8.0.1+
7.1+
Yes
Yes
Yes
EADS Intecom
PointSpan
8.0.1+
7.1+
Yes
Yes
Yes
Ericsson
MD110
8.0.2+
6.5.1+
Yes
Yes
Yes
NEC
Small-TDM
No
6.5.1+
Yes
Yes
Yes
NEC
Large-TDM
8.0.1+
6.5.1+
Yes
Yes
Yes
NEC
Small-IP
No
No
Yes
Yes
Yes
NEC
Large-IP
No
No
Yes
Yes
Yes
NEC
SV 7000
8.0.1+
7.2+
Yes
Yes
Yes
Supported Media Interfaces
57
Chapter 2: Support Tables
Table 6: Genesys Software Development Kit Support
Table 6: Genesys SDK Support (Continued)
Switch Vendor
Switch Name
Enterprise
SDK
Interaction
SDK
IVR
SDK
Platform
SDK
T-Library
SDK
Nortel
Nortel
Communicati
on Server
2000/2001
8.0.2+
6.5.1+
Yes
Yes
Yes
8.0.1+
6.5.1+
Yes
Yes
Yes
(formerly
DMS-100)
Nortel
Nortel
Communicati
on Server
1000
(formerly
Meridian 1)
(Meridian
Link 5c and
SCCS)
Siemens
Hicom
No
300E/300H—
HiPath 4000
CSTA I
6.5.1+
Yes
Yes
Yes
Siemens
HiPath 4000
CSTA III
8.0.1+
6.5.6+
Yes
Yes
Yes
8.0.1+
7.0.2+
Yes
Yes
Yes
SIP Server a
Tier 2
Alcatel
OmniPCX
No
Office
(OXO)/A4200
6.5.6+
Yes
Yes
Yes
Alcatel
Office/A4200
No
No
Yes
Yes
Yes
Avaya
INDeX
No
No
Yes
Yes
Yes
Avaya
IP Office
No
No
No
Yes
No
Cisco
CallManager
IP PBX
8.0.1+
6.5.6+
No
Yes
Yes
DataVoice
Dharma
No
6.5.6+
Yes
Yes
Yes
Delco
ACD
No
No
Yes
Yes
Yes
58
Genesys
Chapter 2: Support Tables
Table 6: Genesys Software Development Kit Support
Table 6: Genesys SDK Support (Continued)
Switch Vendor
Switch Name
Enterprise
SDK
Interaction
SDK
IVR
SDK
Platform
SDK
T-Library
SDK
EADS Telecom
M6500
NeXspan 50
No
6.5.6+
Yes
Yes
Yes
Fujitsu
F9600
No
7.2+
Yes
Yes
Yes
Hitachi
CX8000
No
No
Yes
Yes
Yes
Huawei
C&C08
No
No
Yes
Yes
Yes
LG Starex
ACS
No
No
Yes
Yes
Yes
Mitel
SX-2000
No
7.5+
Yes
Yes
Yes
Mitel
MN-3300
No
7.5+
Yes
Yes
Yes
Nortel
CSE 1000
No
No
Yes
Yes
Yes
Nortel
CSE 2000
No
No
Yes
Yes
Yes
Philips
Sopho iS3000 No
6.5.6+
Yes
Yes
Yes
Samsung
IP-PCX IAP
No
No
Yes
Yes
Yes
Siemens
HiPath 3000
No
7.1+
Yes
Yes
Yes
Siemens
HiPath DX b
No
6.5.5+
Yes
Yes
Yes
Tadiran Telecom
Coral
Flexicom
No
No
Yes
Yes
Yes
Teltronics
20-20 IXP
No
No
Yes
Yes
Yes
Tenovis
Integral 33/55 No
6.5.4+
Yes
Yes
Yes
a. The SIP Server was formerly called the SIP Communication Server.
b. Formerly RealitisDX, formerly iSDX.
Supported Media Interfaces
59
Chapter 2: Support Tables
Table 7: Genesys Software Development Kit Support - Java
Table 7: Genesys Software Development
Kit Support - Java
Table 7 indicates Genesys Software Development Kit (SDK) Support - Java,
and is from a Genesys product perspective.
SDK and Adapters support SIP Server and all the soft switches that SIP Server
supports. For information, refer to Table 12: SIP Server Support.
Note: Configuration, Stat, and IVR SDKs are not switch dependent.
Interaction SDK 7.0 is compatible with 7.0 (and higher) solutions only.
Table 7: Genesys SDK Support - Java
Solution
Component
Interaction
SDK 6.5
IVR SDK
a
T-Library
SDK
Stat SDK
Config SDK
ERS
6.5+
6.1+
6.1+
N/A
N/A
Expert Contact
6.5.5+
N/A
6.5.5+
N/A
N/A
Java
Framework
Stat Server
6.5+
6.1+
N/A
6.1+
N/A
Framework
Config Server
6.5+
N/A
6.1+
6.1+
6.5+
Framework
CS Proxy
6.5+
6.1+
6.5+
6.5+
6.5.0.024+
Framework
T-Server
6.5+
6.1+
6.1+
N/A
N/A
ICS
Email
6.5
N/A
N/A
N/A
N/A
ICS
Chat
6.5
N/A
N/A
N/A
N/A
ICS
CoBrowse
6.5
N/A
N/A
N/A
N/A
OCS
6.5+
N/A
6.1+
N/A
N/A
Voice Callback
6.5.5+
N/A
6.5.5+
N/A
N/A
a. IVR SDK is “C” or XML only, not Java.
60
Genesys
Chapter 2: Support Tables
Table 8: Network Solutions and Parking Platforms Support
Table 8: Network Solutions and Parking
Platforms Support
Table 8 indicates network solutions and network parking platforms support.
Note: For information on operating systems of the Network T-Servers, refer
to Genesys Supported Operating Environment Reference Manual.
Table 8: Network Solutions and Parking Platforms Support
Network Service
Provider
Network
Carrier Protocol
Gateway/Platfor
m
Genesys Server Name
Support
Network Routing
Atos Multimedia
Proprietary
platform
AT&T
Intelligent Call SS7
Processing
(ICP)
Network T-Server for
AT&T
6.5 to 7.0
Bell Canada
(Stentor)
Advanced
Toll-free
Gateway
TCP/IP
Network T-Server for
Stentor
6.5 to 7.1
BT (formerly
Concert)
BT/Concert
Inbound
Service
SS7
Network T-Server for
Concert
6.1 to 7.0
BT Alfredo—
GAIN
Alcatel A1400
Rel. 2.x
GenSpec© TCAP over Network T-Server for
TCP/IP
GenSpec (on TCAP)
6.1 to 7.1
Cegetel
Alcatel A1400
Rel. 2.x
GenSpec© TCAP over Network T-Server for
TCP/IP
GenSpec (on TCAP)
6.1 to 7.1
Cegetel
Eureka Soft
Service Node
Orateur v1.41
and v2
GenSpec© TCAP over Network T-Server for
TCP/IP
GenSpec (on TCAP)
6.1 to 7.1
Deutsche Telekom Proprietary
SCP
GenSpec© TCAP over Network T-Server for
TCP/IP
DTAG
6.5 to 7.1
France Telecom
GenSpec© TCAP over
TCP/IP
6.1 to 7.1
CVF
Supported Media Interfaces
GenSpec© TCAP over Network T-Server for
TCP/IP
GenSpec (on TCAP)
Network T-Server for
GenSpec (on TCAP)
6.1 to 7.1
61
Chapter 2: Support Tables
Table 8: Network Solutions and Parking Platforms Support
Table 8: Network Solutions and Parking Platforms Support (Continued)
Network Service
Provider
Network
Carrier Protocol
Gateway/Platfor
m
Genesys Server Name
Support
KPN
KNP
Proprietary
platform
GenSpec© TCAP over Network T-Server for KPN 7.0 to 7.1
TCP/IP
MCI
800 Gateway
UDP/IP
Network T-Server for
WorldCom
6.0 to 7.1
NetCentrex
NetCentrex
SVI
GenSpec© TCAP over Network T-Server for
TCP/IP
GenSpec (on TCAP)
6.1 to 7.1
Orange
ISCP
GenSpec© TCAP over Network T-Server for
TCP/IP
ISCP
6.5 to 7.1
Prosodie
Proprietary
platform
GenSpec© TCAP over Network T-Server for
TCP/IP
GenSpec (on TCAP)
6.1 to 7.1
Sprint
Site RP
X.25
Network T-Server for
Sprint
6.1 to 7.0
Telsis
Telsis SCP
(Ocean
Platform) v3.5
GenSpec© TCAP over Network T-Server for
TCP/IP
GenSpec (on TCAP)
6.1 to 7.1
IVR Server
6.5
Network T-Server for
GenSpec XML
6.1 to 6.5
TCP/IP
Network T-Server for
NGSN
6.5 to 7.1
TCP/IP
Network T-Server SIP
7.0.1+
Network Qualification/Parking
Qwest
Genesys
GVPNE
XML IVR SDK over
TCP/IP
Tellme Networks
Proprietary
Platform
a
GenSpec© XML
over TCP/IP
WorldCom NGSN
NGSN (Next
Generation
Server Node)
Network Routing on IP
Alcatel 5020
a. Genesys Specification is Genesys property. Implementation of GenSpec requires Genesys approval to
Gplus development program application by a third party.
62
Genesys
Chapter 2: Support Tables
Table 9: Genesys Third-Party Interactive Voice Response Support
Table 9: Genesys Third-Party Interactive
Voice Response Support
Table 9 indicates Genesys Third-Party Interactive Voice Response (IVR)
Support.
Note: For support of Genesys Voice Platform: Enterprise Edition (GVPEE)
behind the switch, refer to “Table 4: Switch Dependent Solutions” on
page 48.
Table 9: Genesys Third-Party IVR Support
IVR Name and Version
Genesys Driver Operating
System
Genesys Release Version
Aspect CSS 6.0
Unixware 7.1.1
6.5/7.0/7.1/7.2
Aspect CSS 6.1 a
Solaris 2.8
7.0/7.1/7.2
Aspect CSS 6.1 a
Unixware 7.1.1
6.5/7.0/7.1/7.2
Aspect CSS 6.2 a
Solaris 2.8
7.0- 7.5
Aspect CSS 6.2 a
Unixware 7.1.1
7.0- 7.5
Aspect CSS 7.0
Solaris 2.8
7.1-7.5
Aspect CSS 7.0
Unixware 7.1.3
7.1-7.5
Aspect CSS 7.1
Solaris 2.8
7.2-7.5
Aspect CSS 7.1
Unixware 7.1.3
7.2-7.5
Avaya Conversant 7
Unixware 2.1.2
6.1/6.5
Avaya Conversant 8
Unixware 7.1.1, 7.1.3
6.5+
Avaya Conversant 9
Unixware 7.1.1, 7.1.3
7.0+
Edify 7.2
Windows 2000
6.1/6.5
Edify 8.0
Windows 2000
6.5+
Edify 8.5
Windows 2000
6.5+
Edify 9.0
Windows 2000
6.5+
Edify 9.5
Windows 2003 32-bit
7.2+
Edify 10
Windows 2003 32-bit
7.5+
Supported Media Interfaces
63
Chapter 2: Support Tables
Table 9: Genesys Third-Party Interactive Voice Response Support
Table 9: Genesys Third-Party IVR Support (Continued)
IVR Name and Version
Genesys Driver Operating
System
Genesys Release Version
Envox ShowNTel 4.4.0
SR3 Windows NT 4.0
6.1/7.1
Envox ShowNTel 4.5.3
Windows NT 4.0
7.0/7.1
Envox 6.0
Windows 2000 32-bit
7.1-7.5
Envox 6.0
Windows 2003 32-bit
7.1/7.2
Envox 6.2
Windows 2000 32-bit
7.5
Envox 6.2
Windows 2003 32-bit
7.5
IBM WebShere Voice Response
AIX 2.2
AIX 4.3
6.1/6.5
IBM WebSphere Voice Response AIX 4.3
AIX 2.3
6.1-7.0
IBM WebSphere Voice Response AIX 4.3.3
AIX 3.1
6.5-7.0
IBM WebSphere Voice Response AIX 5.1
AIX 3.1
7.0/7.1
IBM WebSphere Voice Response AIX 4.3.3
AIX 3.1.4
6.5-7.0
IBM WebSphere Voice Response AIX 5.1
AIX 3.1.4
7.0+
IBM WebSphere Voice Response AIX 5.2
AIX 4.2
7.0+
IBM WebSphere Voice Response AIX 5.3
AIX 4.2
7.2+
IBM WebSphere Voice Response AIX 5.3
AIX 4.2(.3)
7.5+
IBM WebSphere Voice Response Windows NT 4.0
Windows 3.1
6.5/7.0/7.1
IBM WebSphere Voice Response Windows 2000
Windows 3.1
6.5/7.0/7.1
Intervoice-Brite Intersoft 2.3
6.1/6.5
64
Windows NT 4.0
Genesys
Chapter 2: Support Tables
Table 9: Genesys Third-Party Interactive Voice Response Support
Table 9: Genesys Third-Party IVR Support (Continued)
IVR Name and Version
Genesys Driver Operating
System
Genesys Release Version
Microsoft Speech Server 1.0
with Intel NetMerge Call
Manager
Windows Server 2003
7.0-75
Microsoft Speech Server 2.0
with Intel NetMerge Call
Manager
Windows Server 2003
7.2-7.5
Nortel MPS 500 2.1
Solaris 2.8
6.5+
Nortel MPS 500 3.0
Solaris 2.10
7.5+
Nortel MPS 1000 2.1
Solaris 2.8
6.5+
Nortel MPS 1000 3.0
Solaris 2.10
7.5+
Nortel Periphonics VPS/is 5.4.2
Solaris 2.6
6.1/ 6.5/7.2
Nortel Periphonics VPS/is 5.4.2
Solaris 2.8
6.1+
a. The Aspect CSS can be deployed in a distributed configuration where the Runtime Server and
Telephony Server components can reside on dedicated servers with different operating systems. The
Genesys IVR Driver runs on the Runtime Server component which currently supports either Unixware
or Solaris. The Telephony Server component with the telephony card currently supports Unixware or
Windows.
Supported Media Interfaces
65
Chapter 2: Support Tables
Table 10: Genesys Voice Portal 7.x IP Media Gateway and Softswitch Support
Table 10: Genesys Voice Portal 7.x IP
Media Gateway and Softswitch Support
Table 10 indicates the Genesys Voice Portal 7.x IP media gateway and
softswitch support. Please also check Switch Dependent Solutions Table 4.
Table 10: Genesys Voice Portal 7.x IP Media Gateway and Softswitch Support
VoIP Gateway
Vendors
Model
Version
GVP 7.2.x IP
GVP 7.5, 7.6 IP
Alcatel
5020
CSC 2.4.1 +
yes
yes
Alcatel
5020
MSC
no
yes a
Alcatel
7515
no
yes - via SIP
Server
AudioCodes
Mediant 1000, 2000,
8000
yes
yes c
AudioCodes
TP260
yes
yes
Cisco
54xx
IOS 12.3 (4+)
yes
yes b
Cisco
53xx
IOS 12.3 (4+)
yes
yes b
Cisco
3725, 3745
IOS 12.3 (3+)
yes
yes b
Cisco
2821, 2851, 3845 e
IOS 12.4 (3+)
yes
yes b
yes d
yes
Paraxip
Genesys
SIP Server
7.2.1+
yes
no
Genesys
SIP Server
7.5, 7.6
no
yes
GNU
Gatekeeper
2.2.1
yes
no
no
yes f
OpenIN
Siemens HiPath
4000
no
yes c
Siemens HiPath
8000
yes
yes
Sonus
GSX/PSX
5.01+
yes
yes e
Veraz
ControlSwitch
4.1
yes/no
no e
a. Alcatel 5020 MSC supported by GVP with SIP Server as front-end.
b. Cisco Media Gateways generally supported if IOS is 12.4 +.
66
Genesys
Chapter 2: Support Tables
Table 10: Genesys Voice Portal 7.x IP Media Gateway and Softswitch Support
c. Both GVP and SIP Server have been tested with the Siemens SIP HG3540 gateway but not together.
Orders will be approved.
d. Siemens HiPath 4000 E1QSIG has been implemented with GVP using a Paraxip media gateway.
Integration with Siemens HiPath 4000 IPSIP has been developed with Siemens Professional Services:
You must consult with GVP Product Management before offering this solution. Additional limitations
may apply.
e. Assumed no changes from 7.2.2. Potential GVP 7.6 field tests being considered.
f. OpenIN engagements require special architectural review and pre-testing validations in the field. All
OpenIN deployments are Field Validations with GVP.
Notes for Genesys Voice Platform 7.x IP Solutions
The following software telephony interfaces are supported for the Genesys
Voice Platform (GVP) 7.x IP solutions:
•
Host Media Processing (HMP) 3.0 IP Call Progress Detection for GVP.
•
HMP 3.0 Transcoding for GVP.
•
For large high port density GVP servers, an external hardware-based,
transcoding platform can be an alternative. An example is the GVP 7.5
integration with the Radisys Convedia media gateway using MSML
controls.
Supported Media Interfaces
67
Chapter 2: Support Tables
Table 11: Genesys Voice Platform 8.1 IP Media Gateway and Softswitch Support
Table 11: Genesys Voice Platform 8.1 IP
Media Gateway and Softswitch Support
Table 11 indicates the Genesys Voice Platform (GVP) 8.1 IP Media Gateway
and Softswitch Support.
Table 11: GVP 8.1 IP Media Gateway and Softswitch Support
VoIP Equipment
Vendors
Model
Version
Support
Alcatel
OmniPCX 4400 a
R9.0 (H1.301.28)
8.1+
AudioCodes
IPMedia2000 c
5.00A.015.007
8.0+
AudioCodes
TP1610
4.60A.016.003
8.0+
Avaya
S8720
CM 5.0 / AES 4.1 / SES 4.1
8.0+
Cisco
AS5400XM
12.4(15)T1
8.0+
Cisco
2851
IOS 12.4 (15)T4
8.0+
Cisco
3745
IOS 12.3 (24)
8.0+
Cisco
Cisco Call Manager a 6.1.1.2107-1
8.0+
Mitel
MN-3300 ICP
MCD 4.1 SP1
8.1+
Nortel
CS1000 a
Nortel CS 1000 Release 5.5
8.0+
OpenIN
Chameleon d
5.7.0
8.1+
Paraxip
Paraxip b
v2.2.3
8.1+
Siemens
HiPath 4000
v3.0 r8.3.35.
8.1+
Siemens
OpenScape Voice
v3.1 r2, v4.0
8.0+
Sonus
GSX4000
V06.03.09 R000 1c. VoIP Gateway
8.0+
e
a. Alcatel OmniPCX 4400, Cisco Call Manager, and Nortel CS1000: check the Voice Platform Support
Release Advisory 8.0 for platform support details.
b. For CPA on Paraxip Gateway - HMP Edition v2.2.5 is required.
c. For AudioCodes, CPA is not supported.
d. Check the Voice Platform Solution Release Advisory 8.1 for platform support details.
e. Formerly known as HiPath 8000.
68
Genesys
Chapter 2: Support Tables
Table 12: SIP Server Support
Table 12: SIP Server Support
Table 12 indicates SIP Server support for Soft Switches, Media Gateways,
Endpoints, and other types of devices which communicate using SIP.
Notes: • Genesys conducts interoperability tests using "typical"
configurations. Each device must pass such a test before being
included in the supported list. However, the number of
configuration possibilities is nearly limitless, given numerous
settings and options on SIP Server and each other device used in a
test. Exhaustive testing of every configuration is not practical. If
there are concerns regarding the use of a "supported" device in an
atypical or unique configuration, please consult further with
Genesys.
• Custom call recording solutions have been developed around SIP
Server, using Genesys APIs and third-party software from vendors
such as NICE, Verint, and others. Due to the unique nature of each
customer implementation, these call recording solutions are not
included in the supported list.
• The SIP Server was formerly called the SIP Communication
Server.
• The list of supported SIP Endpoints contains only those endpoints
tested while registered directly to SIP Server. Any endpoint
registered to a Soft Switch as part of an "Integrated Deployment" is
typically supported, as Soft Switches tend to "normalize" the
interface to SIP Server. The exceptions to this policy may be noted
either as a footnote to Table 12 or in the actual test results from soft
switch validation.
Supported Media Interfaces
69
Chapter 2: Support Tables
Table 12: SIP Server Support
Table 12: SIP Server Support
Vendor/ Product
Product Versions SIP Server
Version(s)
Comments
Supported Soft Switches (in an "integrated deployment" where agents managed by SIP
Server register with the Soft Switch)
Asterisk
1.4.4
7.5, 7.6, 8.0
Alcatel ALA
2.4.2
7.0.2, 7.5
BroadSoft BroadWorks
Release 13
7.2, 7.5, 7.6
Cisco UCM
7.1 (2)
8.0
Siemens HiPath 8000
2.2
7.2.1 a
Siemens HiPath 8000
3.0
7.5 a, 7.6 a
Siemens HiPath 8000
3.1
7.6 a
Siemens OpenScape Voice
3.1
8.0 a
Siemens OpenScape Voice
4.0
8.0 a
Supported Gateways f (and Soft Switches in a "peered deployment" where agents
managed by SIP Server register directly with SIP Server)
Alcatel ALA 7515
7.2
Alcatel OmniPCX Enterprise
(OXE)
7.1 Patch 3
7.2.1
Alcatel OmniPCX Enterprise
(OXE)
8.0.1 Patch 17a
7.6
Alcatel OmniPCX Enterprise
(OXE)
9.0
8.0
(9.0-h1.301-28-frc0)
Asterisk
1.4.4
7.5 a, 7.6 a
Aastra MX-ONE
3.2 SP2
7.6
AudioCodes Mediant Gateway 5.00A.015.007
including AMD
Family (1000 b /2000/etc.)
feature support
70
Formerly known as Ericsson
MXOne.
7.5
Genesys
Chapter 2: Support Tables
Table 12: SIP Server Support
Table 12: SIP Server Support (Continued)
Vendor/ Product
Product Versions SIP Server
Version(s)
AudioCodes Mediant Gateway 5.20A.048.004
including AMD
Family (1000 b /2000/etc.)
Comments
7.6, 8.0
feature support
AudioCodes Mediant Gateway 5.80A.030.003
Family (1000 b /2000/etc.)
including AMD
8.0
feature support
AudioCodes IPM 260 a
-
7.2 a
Avaya Communication Server
1000 (CS1000)
6.0
8.0
Avaya SES
5.0
7.6
Cisco 2610XM
-
7.2
Cisco 36xx, 53xx
IOS v12.2
7.2
Cisco 37xx
IOS v12.3(24)
7.2, 7.5, 7.6
Cisco AS53xx
v12.4(12)
7.0.2, 7.2, 7.5,
7.6, 8.0
Cisco AS5400
v12.4(15)T1
7.2, 7.5, 7.6,
8.0
Cisco 38xx
v12.4(15)T3
7.5, 7.6
Cisco 28xx
v12.4(18)
7.5, 7.6
Cisco Call Manager (CCM)
5.1
7.5, 7.6
Dialogic Vision CX Video
Gateway a
5.0.0 build
11.0311
8.0
Mayah Communications
Centauri Audio Gateway
0.0.0.30
7.2, 7.5, 7.6,
8.0
Mediatrix
R3.20 2006-02-02 7.5 c
SIP
Mitel MN-3300 ICP
9.0.2.21_1
8.0
Net.com Shout
3.8.1v194
7.6, 8.0
Net.com Shout
3.7.1v82
7.2, 7.5, 7.6
Supported Media Interfaces
Reference: Dialogic Vision CX,
SIP Server--Whitepaper.docx
71
Chapter 2: Support Tables
Table 12: SIP Server Support
Table 12: SIP Server Support (Continued)
Vendor/ Product
Product Versions SIP Server
Version(s)
Net.com NetVX (formerly
Shout)
4.7 v115
7.6
Paraxip
2.1.3
7.1.0, 7.2
Paraxip
2.2.1
7.5
Paraxip NetBorder
1.5.4rc1
7.5
Quintum Tenor DX
P103-08-09
7.5
RadVision viaIP GWP1000
Software 2.2
7.2
Comments
Stack 2.5.2.0
Siemens RG8700
V1.2 R2.6.0
(01.23.07.53)
7.5 c, 7.6 c
Siemens HiPath 4000 HG35xx 3.0
7.5 e
Sonus EMS/GSX/PSX
7.5 a, 7.6 a
EMS
v06.02.00R003P3
GSX v06.03.09
R000
PSX Manager
v06.03.06 R000
PSX Master
v06.03.05 R001
VegaStream Vega 50
09.01.06
VegaStream Vega 100
08.02.06
VegaStream Vega 400
10.02.07.2
7.6
Alcatel 8626, SIP Client '93,
Intellivic '94
2.0.3
7.2
Alcatel 8626 INTELLIVIC
3.0.0.36
7.5, 7.6
7.2
7.0.2, 7.5
Supported SIP End Points
72
Genesys
Chapter 2: Support Tables
Table 12: SIP Server Support
Table 12: SIP Server Support (Continued)
Vendor/ Product
Product Versions SIP Server
Version(s)
Aastra 5xi Series Phones
2.0.1.2000
7.6
Alcatel-Lucent IP Touch
4008/4018
Firmware: NOE
4.20.60
8.0
Comments
SIP: 2.10 (2.10.60
or later)
AudioCodes 300HD IP Phones 1.2
8.0
(1.2.2_p001_build
_3 or later)
Avaya 4610SW, 4621SW
2.2.3
7.5, 7.6
Cisco ATA 186
-
7.2
Cisco 7940, 7960
App:
P0S3-08-4-00
7.5
DSP: 4.0(2.0)[A0]
Boot PC030301
CounterPath Bria
3.0
8.0
CounterPath EyeBeam
1.5
7.5, 7.6, 8.0
CounterPath X-Pro (formerly
XTen X-Pro)
v2.0 release 1103
7.0.2
D-Link DPH-70S, DPH-80S,
DPH-140S
DPH-140S: 1.00
7.2
Genesys SIP EndPoint
-
7.2
Genesys SIP Endpoint SDK
8.0
8.0
Grandstream BT100
Program 1.0.7.11
7.2
Bootloader 1.0.7.1
HTML 1.0.7.11
VOC 1.0.1.0
iscord IS-Phone
7.0.2.134
7.6
LG LIP 6812/6830
-
7.2 a
Open H323
1.9.1
7.2
Supported Media Interfaces
73
Chapter 2: Support Tables
Table 12: SIP Server Support
Table 12: SIP Server Support (Continued)
Vendor/ Product
Product Versions SIP Server
Version(s)
Pingtel Instant Xpressa
2.1.11.14
7.0.2
Pingtel Pingtel/s
2.4.3.5
7.2 a
Pingtel PX-1
2.4.09
7.0.2
Plantronics IP40
2.11
7.6
Polycom PVX
2.0.3
7.2
Polycom SoundPoint IP
Phones
1.6.7
7.5, 7.6
Polycom SoundPoint IP
Phones
2.1.2
7.5, 7.6, 8.0
Polycom SoundPoint IP
Phones
2.2.0
7.5, 7.6, 8.0
Polycom SoundPoint IP
Phones
3.1.3revC
8.0
Polycom SoundPoint IP
Phones
3.2.2
8.0
RadVision viaIP GW-P100
Software 2.2
7.2
Comments
Stack 2.5.2.0
Siemens OptiPoint 410/420
V7_R0.16.1
7.5, 7.6
Siemens OptiClient
-
7.2 a
Siemens OptiClient 130S
V4 R5.241.0008
7.6 g
Siemens OpenStage
20/40/60/80
V1 R3.27.5
7.6
Snom 190
snom190-SIP 3.60 -
g
Snom 320
snom320-SIP 4.3
7.2
Snom 320
Snom320-SIP
6.5.15
7.6, 8.0
74
Genesys
Chapter 2: Support Tables
Table 12: SIP Server Support
Table 12: SIP Server Support (Continued)
Vendor/ Product
Product Versions SIP Server
Version(s)
Snom 360
App:
snom360-SIP
6.5.2
Comments
7.5
Kernel: snom360
linux 3.25
Rootfs: snom360
jffs2 v3.36
SpeedTouch 2020
-
7.2
Thomson ST2030
H/W v3
7.6
App v1.59
Boot v1.02
DSP v1.00
Yealink Enterprise IP Phones a
8.0
• SIP-T20P
• 9.60.0.132
• SIP-T22P
• 7.60.0.131
• SIP-T26P
• 5.60.0.131
• SIP-T28P
• 2.60.0.131
Zultys SIP2
SIP v1.0 US
(ZUTS 3.52)
-
Loader v1.0US
(ZUTS 3.42)
Supported Conferencing Units
Asterisk
1.4.4
7.5, 7.6
AudioCodes IPMedia 2000
5.20A.048.004
7.6
RadVision Invision 12
-
7.0.2
RadVision Invision 24 d
-
7.2
RadVision viaIP MCU60 d
-
7.2
RadVision MCU100 d
-
7.2
Supported Music on Hold Servers
Asterisk
Supported Media Interfaces
1.4.4
7.5, 7.6
75
Chapter 2: Support Tables
Table 12: SIP Server Support
Table 12: SIP Server Support (Continued)
Vendor/ Product
Product Versions SIP Server
Version(s)
Comments
Supported Session Border Controllers i
Acme Net-Net 4000 Series
4.0.1p12
7.5
Acme Net-Net
Hardware-based SBCs
(38xx/4xxx/9xxx series)
6.0.0 MR1
7.6
Acme Net-Net 2600 Series
3.4.2
(formerly Covergence Eclipse)
7.6
Acme Net-Net
Hardware-based SBCs
(38xx/4xxx/9xxx series)
C6.0.0 MR-1
7.6
Reference: Genesys On Demand
Servers (ODS) Test Report
R00196; Endpoints registering to
SIP Server through ACME.
Acme Net-Net
Hardware-based SBCs
(38xx/4xxx/9xxx series)
C6.0.0 MR-1
7.6
Reference: Genesys On Demand
Servers (ODS) Test Report
R00301; Inbound Voice, remote
SIP endpoint.
Acme Net-Net
Hardware-based SBCs
(38xx/4xxx/9xxx series)
C6.0.0
7.6
Reference: Genesys On Demand
Servers (ODS) Test Report
R00302; SIP Server, and GVP
7.6.
Acme Net-Net
Hardware-based SBCs
(38xx/4xxx/9xxx series)
SC6.1.0 MR-2
7.6
Reference: Genesys On Demand
Servers (ODS) Test Report
R00580; SIP Server, and GVP
7.6.
Sonus NBSGSX 4000
PSX version
7.03.05 R000
EMS version
7.03.05 R000
8.0.4
"Trunk-side"
validation.
Reference: Genesys On-Demand
Solutions (ODS) R00513; with
Genesys Media Server 8.1.3,
Sonus NBS (GSX,PSX, EMS)
v7.3.5
version 7.03.05R000
Supported Treatment Servers
Asterisk
1.4.4
7.5, 7.6
Supported Call Recording Servers
Asterisk
76
1.4.4
7.5, 7.6
Genesys
Chapter 2: Support Tables
Table 13: SIP Trunk Support
Table 12: SIP Server Support (Continued)
Vendor/ Product
Product Versions SIP Server
Version(s)
Comments
Supported Instant Messaging (IM) Connectivity
Microsoft Office
Communications Server
OCS 2007 R2
8.0.3 h
3.2 and 3.3
8.0.4
(8.0.400.62 or
later)
Supported E911 Solutions
911 Enable Emergency
Gateway (EGW)
a. Minor limitations and specific configuration requirements apply. Please refer to documentation and test
results.
b. Mediant 1000 does not have AMD support.
c. Tested in behind Siemens HiPath 8000 configuration.
d. See RadVision product specifications for additional information on transcoding capabilities.
e. Supported only in configurations where HiPath 4000 is connected to the HiPath 8000.
f. Supported Gateways includes true media gateways, and other types of SIP-capable servers which
provide SIP trunk connectivity.
g. Tested primarily with phones behind Siemens HiPath 8000.
h. Presence subscription of individual Microsoft users and mapping to Genesys Agent State is also
supported.
i. Configuration requirements for SBCs vary significantly based on the deployment model and SIP trunk
provider. Configuration information is available in the ODS test reports where noted, for specific
deployment scenarios. Professional Services time or ODS field validation are required for SBC
configuration for scenarios that have not been tested.
Table 13: SIP Trunk Support
Table 13 indicates SIP Trunk Support.
Table 13: SIP Trunk Support
SIP Trunk Provider
Provider Service
SIP Server
Versions
Comments
IP LD and IP Local
7.6
IP Flexible Reach Service includes
outbound long-distance and local
calling plans.
AT&T
Supported Media Interfaces
77
Chapter 2: Support Tables
Table 13: SIP Trunk Support
Table 13: SIP Trunk Support (Continued)
SIP Trunk Provider
78
Provider Service
SIP Server
Versions
Comments
IP Toll-Free
7.6
Services (8YY) used in contact
centers, conferencing, voice
messaging, and other toll-free
applications.
IP Toll-Free
8.0.3
Reference: Genesys On Demand
Servers (ODS) R00507; with Genesys
Media Server 8.1.3, Sonus NBS GSX
7.3.5.
IP Toll-Free
8.0.4
Reference: Genesys On-Demand
Solutions (ODS) R00513; with
Genesys Media Server 8.1.3, Sonus
NBS (GSX & PSX) v7.3.5
IPXC
7.6
IP Transfer Connect: provides pre- and
post-answer SIP-based redirection
features to activate network based
transfers using out-of -band signaling
to other ATT IP Toll-Free
sites/terminations.
IPXC
8.0.3
Reference: Genesys On Demand
Servers (ODS) R00507; with Genesys
Media Server 8.1.3, Sonus NBS GSX
7.3.5.
IPXC
8.0.4
Reference: Genesys On Demand
Servers (ODS) R00507; with Genesys
Media Server 8.1.3, Sonus SBC v.
7.3.5, Interaction Workspace SIP end
point 8.0.200.11.
IP Transfer Connect
(IPXC)
8.0.4
Reference: Genesys On-Demand
Solutions (ODS) R00513; with
Genesys Media Server 8.1.3, Sonus
NBS (GSX & PSX) v7.3.5
Genesys
Chapter 2: Support Tables
Table 14: Unified Communication (UC) Connector Support
Table 14: Unified Communication (UC)
Connector Support
Table 14 indicates supported Unified Communication (UC) environments and
T-Servers for Unified Communication (UC) Connector.
Table 14: Unified Communication (UC) Connector Support
Vendor/ Product
Product Versions
UC Connector Version(s)
Microsoft Office
Communications Server
Office Communications
Server (OCS) 2007 R2
8.0+
IBM Sametime
Sametime 8.5
8.0+
8.0.3+
8.0+
Supported UC Environments
Supported T-Servers
SIP Server
T-Server for Alcatel A4400/OXE 8.0+
8.0+
T-Server for Cisco Unified
Communications Manager
(UCM)
8.0+
Supported Media Interfaces
7.5+
79
Chapter 2: Support Tables
Table 15: Recording and Capture Vendors Support
Table 15: Recording and Capture Vendors
Support
Table 15 indicates Recording and Capture Vendors suppport.
The products shown in this table are not dependent on any Genesys T-Servers
or switches unless dependency is explicitly stated here. To ensure
compatibility, the vendors for these products are responsible for testing with
Genesys.
Table 15: Recording and Capture Vendors Support
Recording and
Capture Vendors
Model
Minimum Version
Latest Version
Support
eTalk
Recorder
3.4
3.5
6.0
Eyretel a
Unify
6.0
6.0
6.0
Nice
NiceLogCEM
8.8
T-Server
Spectrum
version
6.5.207.21
Verint Systems b
Ultra—InfoLink
3.3
3.3
6.1
Witness
eBalance
6.0
6.0
6.0
a. Owned by Witness Systems.
b. Formerly Converse Infosys.
80
Genesys
Chapter 2: Support Tables
Table 16: Discontinued Support
Table 16: Discontinued Support
Table 16 indicates support that was discontinued in a Genesys 6 or 7 release:
Table 16: Discontinued Support
Product
Release
Switches (both in release 6 and 7)
Delco ACD a
All
Hitachi CX 3000
All
Hitachi CX8000 a
All
Hitachi HG-DV
All
LG Starex-ACS a
All
Lucent
All
Rockwell Galaxy
All
Siemens Hicom 150E
All
Siemens Hicom 300 ACL-H3
All
Siemens Rolm
All
Tedas
All
Tundo
All
Adapters (release 6)
Broadvision
All
VoIP Gateway (release 6)
Lucent (prior Ascend)
All
VegaStream (Vega 50)
6.5+
Network T-Servers (both in release 6 and 7)
Last Supported Release
ATT NTS on HP Operating System. Refer to Genesys
Supported Operating Environment Reference Manual.
6.1
Network T-Server for GenSpec XML b
6.5
a. End of Maintenance as of Q4, 2004.
Supported Media Interfaces
81
Chapter 2: Support Tables
Table 17: Supported Dialogic Boards
b. The GenSpec XML NTS is replaced by the IVR server starting with release 7.0. Refer to the Genesys
Migration Guide for information on the migration of customer applications from GenSpec XML NTS to
IVR Server.
Table 17: Supported Dialogic Boards
Table 17 indicates Supported Dialogic Boards.
In Release 7.1 and below, support includes ASM mode with Melcas protocol
only.
In Release 7.2, support includes ASM mode with Melcas protocol, Transfer
mode with line-side protocol, and ASM mode with ISDN protocol.
.
Table 17: Supported Dialogic Boards
Dialogic Board
OC
VCB
VTO
GVP 7.x
D/120JCT-LS
Yes
Yes c
Yes
No
D/160SC-LS
No b
Yes c
Yes
No
D/41ESC-LS
No b
Yes c
Yes
No
D/41EPCI
No b
Yes c
Yes
No
D/240PCI-T1
No b
Yes c
Yes
No
D/300PCI-E1
No b
Yes c
Yes
No
D/240SC-T1
No b
Yes c
Yes
No
D/240SC-2T1
No b
Yes c
Yes
No
D/480SC-2T1
No b
Yes c
Yes
No
D/300SC-E1
No b
Yes c
Yes
No
D/300SC-2E1
No b
Yes c
Yes
No
D/600SC-2E1
No b
Yes c
Yes
No
D/480JCT-1T1
Yes
Yes
7.2+
D/480JCT-2T1
Yes
Yes
7.2+
D/600JCT-1E1
Yes
Yes
7.2+
D/600JCT-2E1
Yes
Yes c
Yes
7.2+ d
D/240JCT-T1
Yes
Yes c
Yes
7.2+
D/300JCT-1E1
Yes
Yes c
Yes
7.2+ d
82
Yes c
Genesys
Chapter 2: Support Tables
Table 17: Supported Dialogic Boards
Table 17: Supported Dialogic Boards (Continued)
Dialogic Board
OC
VCB
VTO
GVP 7.x
D/41JCT-LS
Yes
Yes c
Yes
No
DM/960-4E1-PCI
7.2+ a
-
7.0.1+ a
No
DM/V600-2E1-PCI
7.2+ a
-
7.0.1+ a
No
DM/V600A-2E1-PCI
7.2+ a
-
7.0.1+ a
7.2+
DM/V600BTEP
-
-
-
e, f
DM/V960-4T1-PCI
7.2+ a
-
7.0.1+ a
DM/V1200-4E1-PCI
7.2+ a
-
7.0.1+ a
DM/V480-2T1-PCI
7.2+ a
-
7.0.1+ a
DM/V480A-2T1-PCI
7.2+ a
-
7.0.1+ a
7.2+
DM/V960A-4T1-PCI
7.2+ a
-
7.0.1+ a
7.2+
DM/V1200A-4E1-PCI
7.2+ a
-
7.0.1+ a
7.2+
DM/V300BTEP
8.0+ a
-
-
-
DM/V600BTEP
8.0+ a
-
-
7.2+ e, f
DM/V1200BTEP
8.0+ a
-
-
7.2+ e, f
a. This board is supported in GlobalCall call control mode only.
b. Supported through O.C. 7.1, not supported with OC 7.2 (because not supported by SR 6.0 Intel Driver).
c. VCB is only supported by CPD Server 7.1.
d. The D/300 JCT-1E1 only supports DTMF applications, no speech. The D/600 JCT-2E1 supports 60
channels of DTMF only applications, but only 30 channels of speech applications. If you want 60
channels of D/JCT speech, it may be economic to purchase two (2) D/600 JCT-1E1 boards rather than
one 2E1 board. Not recommended for Proactive Contact applications.
e. Supported on GVP 7.2.2, GVP 7.5, and beyond. This is the preferred board for new GVP TDM systems.
f. For the Dialogic PCI B-boards, the following order information notes may prove useful: The Example:
DM/V1200BTEPWLNK - DMV1200BTEP plus W= almost fully RoHS compliant (Environmentally
Correct), NLK = Doesn’t support loopback mode. Here are the extensions: “W” denotes RoHS 5/6
product, “Q” denotes RoHS 6/6 product, “NLK” is the board that doesn’t support loopback mode; If
you see“TE” that means the board supports T1/E1; “TEP” means T1/E1 PCI, “TEC” means T1/E1
cPCI, “TEPE” means T1/E1 PCI Express, so TEPEQ means T1/E1 PCI Express RoHs 6/6. If you see
“TEPCN” that is T1/E1 PCI for China; If you see “TEPIN” that is T1/E1 PCI for India; If you see
“TEPJN” that is T1/E1 PCI for Japan.
Supported Media Interfaces
83
Chapter 2: Support Tables
Table 17: Supported Dialogic Boards
Notes for Outbound Contact and Voice Callback Users
Table 17 on page 82 indicates the Dialogic boards approved by Genesys for
use with Outbound Contact (OC) and Voice Callback (VCB).
Note: Please contact Genesys Technical Support to confirm Dialogic board
model support.
Dialogic software support by OC and VCB
Support includes:
•
SR 6.0 for the Springware boards
•
SR 6.0 with GC for the DM3 (High Density) boards
•
SR 6.0: Supported Service update # 235
•
Host Media Processing (HMP) 3.0: Supported Service update #253
Notes:



DM3 boards support by OC require installation of Global Call dlls.
Global Call dlls are available with installation of SR 6.0.
To utilize Global Call capability (supported by OC with DM3 boards
only) you must install the Global Call Package that includes Global
Call protocols.
Other Dialogic Boards
Other Dialogic boards that are not listed in Table 17 on page 82 can be used,
provided that specific criteria for Dialogic board functionality are met, as
follows:
•
Mandatory
Telephony buses — CT bus
Network resources


•
Optional
Voice resources

The absence of Voice resources leads to the following limitations:
Post Call Progress Detection cannot be performed.
Recorded announcements and forth tones cannot be supported.


CPD Server supports only the latest Intel drivers (Service Release 6) for Intel
Dialogic boards. Consequently, Genesys no longer supports Dialogic hardware
that is not supported by the Dialogic System Release 6.0, because this release
does not support ISA and some other legacy boards.
84
Genesys
Chapter 2: Support Tables
Table 17: Supported Dialogic Boards
The Service Release 6.0 supported hardware list is provided in the Dialogic®
System Release 6.0 on PCI for Windows on Architecture Release Guide, at the
following location:
http://www.dialogic.com/manuals/sr60winpci/release_guide.pdf
Additional information on Supported Boards is provided in the Guide to
Dialogic® System Software, Operating Systems,and Dialogic® Products at:
http://www.dialogic.com/products/docs/appnotes/9861_SW_OS_Prod_Guide_
an.pdf
Note: For further information including: Dialogic boards that can be used for
both OC and VCB, discontinued Dialogic boards, supported operating
systems, and service updates, refer to the Dialogic web site at
http://www.dialogic.com/.
Notes for VTO Users
Table 17 on page 82 indicates the Dialogic boards approved by Genesys for
use with VTO.
Other Dialogic Springware Boards
Other Dialogic Springware boards can be used with VTO in R4 call control
mode, if the following criteria are met:
•
Telephony buses—SC bus or CT bus
•
Network resources
•
Voice resources
Other Dialogic Springware and NetStructure (DM3) TDM Boards
Other Dialogic Springware and NetStructure (DM3) TDM boards not listed in
Table 17 on page 82 can be used with VTO in GlobalCall call control mode if
they are supported by the Dialogic GlobalCall software layer.
Note: DM3 (NetStructure) IP boards are currently not supported.
VTO utilizes one network and one voice resource per channel. Therefore, the
number of VTO channels is limited by the smaller number of voice and
network resources available.
•
VT Server 7.0.100 and earlier should be used with Dialogic System
Release 5.1.1, Service Pack 1.
•
For VT Server 7.0.101 the recommended version is Dialogic System
Release 6.0.
Refer to the Voice Treatment Server Release Notes for recommended levels of
Dialogic Service Updates.
Supported Media Interfaces
85
Chapter 2: Support Tables
Table 17: Supported Dialogic Boards
Dialogic System Software Installation Considerations:
When installing the Dialogic System software for VTO:
86
•
VTO in the GlobalCall call control mode: Select the option GlobalCall
API Package.
•
VTO in the R4 call control mode: You do not need to select the option
GlobalCall API Package.
•
Depending upon the Dialogic board model used and the telephony network
protocol implemented by the switch’s network interface card: the Global
Call Protocols package (distributed separately by Dialogic), may be
required.
•
For each specific combination of the Dialogic board model and telephony
network protocol, consult Dialogic documentation for the GlobalCall layer
setup and configuration options.
Genesys
Chapter 2: Support Tables
Table 18: Genesys Nuance Compatibility
Table 18: Genesys Nuance Compatibility
The Genesys Nuance Compatibility Table describes the following:
•
Genesys Voice Platform (GVP)
•
Genesys Voice Platform Network Edition (GVP NE)
•
Genesys Voice Platform Enterprise Edition (GVP EE)
•
Genesys Voice Platform Developers Edition (GVP DE)
The current shipping versions are 7.2.2 and 7.5.
Note: As of Genesys Voice Platform 7.5, GVP NE and GVP EE were
combined into GVP.
Table 18 indicates Genesys Nuance Compatibility.
Table 18: Genesys Nuance Compatibility
GVP NE
GVP
EE/NE/DE
GVP
EE/NE/DE
GVP
EE/NE/DE
GVP
plus
DE
GVP 8.0
7.0.1
7.0.3
7.2.x
7.2.2
7.5, 7.6
8.0
Platform
Version
Standards
Voice XML
2.0-Feb
2.0-Feb '03 2.1-June'05 2.1-June'0 2.1
'03 CR & CR &
LCWD
5 LCWD
Feb'04 rec Feb'04 rec
2.1
MRCP
V1
V1
Version
3.0.3
Integration Interface
Language Support
V1
V1
V1
V1/V2
(2.0
3.0.9
C/S-restrict
ed) or 3.0.4
MRCP
3.0.12
3.0.12
3.0.14
SWMS
3.1.6
(API-restri SWMS
cted) or
3.1.9
SWMS
3.1.6
SWMS
3.1.9
SWMS
3.1.13
SWMS
3.1.16
All
All
All
All
All
ASR
Nuance OSR
Supported Media Interfaces
All
87
Chapter 2: Support Tables
Table 18: Genesys Nuance Compatibility
Table 18: Genesys Nuance Compatibility (Continued)
GVP NE
GVP
EE/NE/DE
GVP
EE/NE/DE
GVP
plus
DE
GVP 8.0
MRCP
MRCP
MRCP
server/2.0- server
client
MRCP
server
MRCP
server
MRCP
Version
-
-
-
-
8.5
Restricted
-
Integration Interface
-
-
-
-
MRCP
with 8.5
endpointin
g
Language Support
-
-
-
-
English
America,
Greek,
German,
English
AusNZ,
French,
English
UK,
Spanish
America,
Spanish,
Arabic
-
Version
-
-
-
9.0.4 d
9.0.4
9.0.5
Integration Interface
-
-
-
NSS 5.0.3
NSS 5.0.3
NSS 5.0.4
Language Support
-
-
-
All
All
All
Integration Type
-
-
-
MRCP V1 MRCP V1 MRCP
V1/V2
All
3.0.5
3.0.5 c
3.0.5 c
Endpointing
Capabilities
GVP
EE/NE/DE
Nuance 8 ASR
Nuance Recognizer
9
Text To Speech
Nuance Speechify
Version
88
-
-
Genesys
Chapter 2: Support Tables
Table 18: Genesys Nuance Compatibility
Table 18: Genesys Nuance Compatibility (Continued)
GVP NE
GVP
EE/NE/DE
GVP
EE/NE/DE
GVP
EE/NE/DE
GVP
plus
DE
GVP 8.0
-
C/S
-
-
-
-
Version
4.0.6
4.0.6
EE 4.0.10
NE 4.0.12
4.0.12/4.5
4.0.12/4.5
4.0.12
Patch1/4.5
Patch1
Integration Interface
SWMS
3.1.6
SWMS
3.1.6
SWMS
3.1.9
SWMS
3.1.13 or
NSS 5.0.3
SWMS
3.1.13 or
NSS 5.0.3
SWMS
3.1.16 or
NSS 5.0.4
Language Support
All
All
All
All
All
All
Integration Type
MRCP v1 MRCP v1
MRCP v1
MRCP v1
MRCP v1
MRCP v1
Core & Commerce
2.0.2
2.0.2
2.0.2
2.0.3
2.0.3
2.0.2
Name
2.0.1
2.0.1
2.0.1
2.0.1
2.0.1
2.0.1
Address
2.0.3
2.0.3
2.0.3
2.0.3
2.0.3
2.0.3
SpeechSecure
2.0
-
-
-
-
2.0
SpeechSecure Server
-
3.1-Nuance 3.1-Nuanc
PS
e
restricted
PS
b
restricted b
3.1-Nuanc
e
PS
restricted b
3.1-Nuanc e
PS
restricted b
Verifier 4.0
-
-
-
-
4.0 a
-
1.1 a
NE:
1.1/2.0a
EE:
1.1/2.0b
DE: n/a
NE: 2.0 a
EE: 2.0
2.0 a
-
1.1 a
Integration Type
Nuance RealSpeak
Applications
Nuance OSDMs
Verification
AutoAttendant
OpenSpeechAttendant
Supported Media Interfaces
89
Chapter 2: Support Tables
Table 18: Genesys Nuance Compatibility
Table 18: Genesys Nuance Compatibility (Continued)
GVP NE
GVP
EE/NE/DE
GVP
EE/NE/DE
GVP
EE/NE/DE
GVP
plus
DE
GVP 8.0
-
-
NE: 2.0 a
EE: 2.0
2.0 a
-
-
Call Steering
Nuance Open Call
Steering
a. Certified by Nuance QA or Certification team.
b. Will work as VXML 2.0 compliant. Add 7 days PS time for testing.
c. Speechify 2.0 was EOL'd (end of support) by Nuance in November 2006.
d. HotWord was not tested in this release.
90
Genesys
Chapter 2: Support Tables
Table 19: GValidated Speech Integration
Table 19: GValidated Speech Integration
GValidated speech integrations developed by partners are those that have
conducted functional and performance tests, and demonstrated to Genesys that
their systems are compatible with Genesys Voice Platform. These tests have
been coordinated and reviewed by Genesys, finding their claims are valid.
Table 19 indicates the speech integrations that are GValidated with Genesys
Voice Platform.
Table 19: GValidated Speech Integration
Vendor Product
Genesys Voice Platform Version
Loquendo LSS 7.0 - TTS
7.2.2+
Loquendo LSS 7.0 - ASR
7.2.2+
Supported Media Interfaces
91
Chapter 2: Support Tables
Table 20: Genesys Quality Manager
Table 20: Genesys Quality Manager
This section describes the Genesys Quality Manager (with Call Recording)
Support (GQM).
Table 20 indicates the interfacing products, components, and switches that the
GQM product interfaces with and supports.
Table 20: Genesys Quality Manager (with Call Recording) Support
92
Product
Product Version
GQM Version
SIP Server
7.6
8.0.46
Framework
7.5, 7.6
8.0.46
T-Server for Cisco UCM
7.6
8.0.46
Cisco UCM (SPAN-based)
4.0+
8.0.46
Cisco UCM (SPANless)
6.0+
8.0.46
Genesys
Supplements
Related Documentation
Resources
The following resources provide additional information that is relevant to
Genesys software. Consult these additional resources as necessary.
Genesys
•
Genesys Technical Publications Glossary, which ships on the Genesys
Documentation Library DVD and which provides a comprehensive list of
the Genesys and computer-telephony integration (CTI) terminology and
acronyms used in this document.
•
Genesys Migration Guide, which ships on the Genesys Documentation
Library DVD, and which provides documented migration strategies for
Genesys product releases. Contact Genesys Technical Support for more
information.
•
Release Notes and Product Advisories for Genesys products, which are
available on the Genesys Technical Support website at
http://genesyslab.com/support.
Information about supported hardware and third-party software is available on
the Genesys Technical Support website in the following documents:
•
Genesys Supported Operating Environment Reference Manual
Consult these additional resources as necessary:
•
Genesys Hardware Sizing Guide, which provides information about
Genesys hardware sizing guidelines for the Genesys 7.x and 8.x releases to
date.
•
Genesys Interoperability Guide, which provides information on the
compatibility of Genesys products with various Configuration Layer
Environments; Interoperability of Reporting Templates and Solutions; and
Gplus Adapters Interoperability.
•
Genesys Database Sizing Estimator 7.6 Worksheets, which provides a
range of expected database sizes for various Genesys products.
Supported Media Interfaces
93
Document Conventions
For additional system-wide planning tools and information, see the
release-specific listings of System Level Documents on the Genesys Technical
Support website, accessible from the system level documents by release tab
in the Knowledge Base Browse Documents Section.
Genesys product documentation is available on the:
•
Genesys Technical Support website at http://genesyslab.com/support.
•
Genesys Documentation Library DVD, which you can order by e-mail
from Genesys Order Management at [email protected].
Document Conventions
This document uses certain stylistic and typographical
conventions—introduced here—that serve as shorthands for particular kinds of
information.
Document Version Number
A version number appears at the bottom of the inside front cover of this
document. Version numbers change as new information is added to this
document. Here is a sample version number:
80fr_ref_06-2008_v8.0.001.00
You will need this number when you are talking with Genesys Technical
Support about this product.
Screen Captures Used in This Document
Screen captures from the product graphical user interface (GUI), as used in this
document, may sometimes contain minor spelling, capitalization, or
grammatical errors. The text accompanying and explaining the screen captures
corrects such errors except when such a correction would prevent you from
installing, configuring, or successfully using the product. For example, if the
name of an option contains a usage error, the name would be presented exactly
as it appears in the product GUI; the error would not be corrected in any
accompanying text.
Type Styles
Table 21 describes and illustrates the type conventions that are used in this
document.
94
Genesys
Document Conventions
Table 21: Type Styles
Type Style Used For
Examples
Italic
Please consult the Genesys Migration
Guide for more information.
• Document titles
• Emphasis
• Definitions of (or first references to)
unfamiliar terms
• Mathematical variables
Do not use this value for this option.
A customary and usual practice is one
that is widely accepted and used within a
particular industry or profession.
Also used to indicate placeholder text within
code samples or commands, in the special case The formula, x +1 = 7
where angle brackets are a required part of the where x stands for . . .
syntax (see the note about angle brackets on
page 95).
Monospace
font
All programming identifiers and GUI
elements. This convention includes:
Select the Show variables on screen
check box.
(Looks like
teletype or
• The names of directories, files, folders,
configuration objects, paths, scripts, dialog
boxes, options, fields, text and list boxes,
operational modes, all buttons (including
radio buttons), check boxes, commands,
tabs, CTI events, and error messages.
In the Operand text box, enter your
formula.
typewriter
text)
• The values of options.
• Logical arguments and command syntax.
• Code samples.
Also used for any text that users must
manually enter during a configuration or
installation procedure, or on a command line.
Click OK to exit the Properties dialog
box.
T-Server distributes the error messages in
EventError events.
If you select true for the
inbound-bsns-calls option, all
established inbound calls on a local agent
are considered business calls.
Enter exit on the command line.
Square
A particular parameter or value that is optional smcp_server -host [/flags]
brackets ([ ]) within a logical argument, a command, or
some programming syntax. That is, the
presence of the parameter or value is not
required to resolve the argument, command, or
block of code. The user decides whether to
include this optional information.
Angle
brackets
(< >)
A placeholder for a value that the user must
specify. This might be a DN or a port number
specific to your enterprise.
smcp_server -host <confighost>
Note: In some cases, angle brackets are
required characters in code syntax (for
example, in XML schemas). In these cases,
italic text is used for placeholder values.
Supported Media Interfaces
95
Document Conventions
96
Genesys
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