1937
The Cisco 7961 IP telephone provides easy access to a wide range of business features.
Phone Overview
•
Backlit buttons
•
Soft Keys
•
Navigation button
•
Directory Button
•
Settings Button
•
Services Button
•
Messages Button
•
Information Button
•
Volume Button
•
Speaker Button
•
Mute Button
•
Headset Button
Basic Phone Handling
TO PLACE A CALL
Internal
•
Lift Handset, press the Speaker button, line button or the New Call soft key
•
Dial Extension
External
•
Lift Handset, press the Speaker button, line button or the New Call soft key
•
Local – Dial 9 + Number
•
Long Distance – Dial 9 + 1 + Number
LAST NUMBER REDIAL
• Press the REDIAL soft key
CALL HOLD
To Place a Call on Hold
•
From an existing conversation, press the HOLD soft key
To Retrieve a Call on Hold
•
Press the RESUME soft key
•
If there are multiple calls on hold, scroll to the desired line before pressing the RESUME soft key
TO TRANSFER A CALL
•
During a call, press the TRANSFER soft key
•
Dial the number
•
Announce the call
•
Press the TRANSFER soft key to complete the transfer, hang up
OR
•
If the person you attempt to transfer the call to is not available, press the END CALL soft key and
the RESUME soft key to return to the original caller
CALL FORWARD
•
When your phone is idle, press the CFWDALL soft key
•
Enter the number, OR press MESSAGE key for sending calls directly to Voicemail
To Cancel
•
Press the CFWDALL soft key
AD-HOC CONFERENCE ( maximum of 4)
While a call is in progress, press the MORE soft key and then press the CONFRN soft key. Dial the extension or outside number.
•
After the party answers, press the CONFRN soft key to bring the parties together
To add additional parties
•
Repeat the above steps
To reconnect to the Conference when a called party isn’t joining
•
If the person you attempt to bring into the conference is not available, press the END CALL soft key and then the RESUME soft key to return to the conference call
MEET- ME CONFERENCE
To establish a Meet Me conference
•
Press the MORE soft key until you see the MEET-ME feature
•
Press the MEET-ME soft key
•
Dial the MEET-ME conference number (1188, 1189)
To Join a Meet-Me Conference Outside # (320.234.8765)
•
Dial the MEET-ME conference number (which will be published to you upon use of conference function)
•
You are now connected to the conference
PICK UP
If your group is set up in software
•
When a phone is ringing within your group
•
Press the MORE soft key until you see PICK UP, then select the feature
•
The call will begin ringing on your phone with the caller Id of the person the call was for
•
To accept the call, press the ANSWER soft key
•
You are now connected
CALL PARK
To Park a Call (extensions 1220-1239)
•
On an existing call, press the MORE soft key and then the PARK soft key, the call is automatically placed into a park position, note the position
•
Hang Up
To Retrieve a Parked Call
• Dial the park position to which the call was parked, you are now connected
DIRECTORIES
•
To view Missed, Received or Placed calls, press the
DIRECTORIES button
•
Scroll to the directory that you would like to view
•
Press the SELECT soft key
•
To place a call to one of the phone numbers from within the directory, press the DIAL soft key if it’s an internal number or press the EDIT DIAL soft key, press the 9 on the dialing pad, then press the DIAL soft key if it’s an external number
RING TYPE
•
Press the SETTINGS button
•
Press the 2 on the dialing pad or scroll to Ring Type
•
Use the scroll key to select a ring type
•
Press the PLAY soft key to hear the ring type
•
Press the SELECT soft key to save the ring type
LCD CONTRAST
•
Press the SETTINGS button
•
Press the 1 on the dialing pad or scroll to Contrast
•
Use the UP and DOWN soft keys to change the contrast
•
Press the OK soft key to save the setting
RING VOLUME
•
With your phone idle, press the volume key to hear the current ring volume
•
With the phone off-hook, press the volume button to change the handset or speaker volume
•
When the ring times out, the setting will be saved
iDIVERT
This soft key is used to send a caller directly into your voicemail.
BACKLIT BUTTON STATUS
•
Green, steady – Active call on this line
•
Green, blinking – Call on hold on this line
•
Orange, steady – Privacy feature enabled
•
Orange, blinking – Incoming call ringing on this line
•
Red – Shared line, currently in use
•
No color – No call activity on this line
ABBREVIATED DIALING
This feature gives you the ability to access preprogrammed numbers by dialing a code and pressing the
AbbrDial soft key. To program these numbers, please refer to the “CCMUser Page” handout.
To access Abbreviated Dialing
•
While your phone is idle (no dial tone)
•
Dial the speed code number
•
Press the ABBRDIAL soft key
•
Pick up handset, if desired
Services
EXTENSION MOBILITY
This application allows you to log into any phone at any office and bring your phone’s features and functionality with you.
To log in:
•
Press the Services button
•
Select the Extension Mobility application
•
Enter your user name o NT login of lastname and 1 st initial of first name o Example: (doej)
•
Enter your pin—12345
To log out:
•
Press the Services button
•
Select the Extension Mobility application
•
Press the Log out option
•
Press the “yes” soft key to confirm
FAST DIALS
Programming the fast dials
•
Press the SERVICES button
•
Press the SELECT soft key on the Fast Dials line
•
Press the ASSIGN soft key
•
Scroll to the next available line
•
Press the SELECT soft key
•
Enter the number
•
Press the SUBMIT soft key
Using the fast dials
•
Press the SERVICES button
•
Press the SELECT soft key on the Fast Dials line
•
Scroll to the line number or enter the line number on the dialing pad
•
Press the DIAL soft key
ABBREVIATED DIALING
This feature gives you the ability to access preprogrammed numbers by dialing a code and pressing the
AbbrDial soft key. To program these numbers, please refer to the “Address Book and Personal Speed Dial
Instructions” handout.
To access Abbreviated Dialing
•
While your phone is idle (no dial tone)
•
Dial the speed code number
•
Press the ABBRDIAL soft key
•
Pick up handset, if desired
Voicemail is through Office 365. Please use instructions on this site. https://support.office.com/en-us/article/Set-up-your-voicemail-b0d849d3-dd36-46b2-b845-ab1f1a72c647?ui=en-
US&rs=en-US&ad=US
