Cisco IP Phone 8841, 8851, and 8861 Quick Start Guide

QUICK START 
1 Dial
3 Hold
6 Mute (Speaker & Headset)
To place a call, pick up the handset and enter a
number. Or, try one of these alternatives.
1. Press Hold
. The hold icon appears and
the line button flashes green.
1. While on a call, press Mute
. The button
glows to indicate that mute is on.
Redial Last Number
2. To resume a call from hold, press the flashing
green line button, Resume, or Hold.
2. Press Mute again to turn mute off.
Press Redial to redial on your primary line. To
redial on another line, press the line button first.
Your
Phone
Cisco
IP Phone 8841, 8851, and
1 Incoming call or voicemail indicator
2 Camera (Cisco IP Phone 8845 only)
and 8865)
3 Feature and session buttons
4 Softkeys
51
Back,Dial
Navigation cluster, and Release
62
Hold,Answer
Transfer, and Conference
7 Headset, Speakerphone, and Mute
HoldApplications, and Directory
83
Voicemail,
94
Volume
Transfer
8861
5
Conference
Feature
and Session Buttons
Use
6 feature
Mutebuttons (left side) to view calls on a line or
access features such as Speed Dial. Use session buttons
7 Voicemail
(right
side) to perform tasks such as resuming a held
call.
you use a locale that reads right to left, the
8 IfDivert
feature and session button locations are swapped.
9 Forward
Buttons
illuminateAll
to indicate status:
Green,
steady:
Active
10 Call History call
Green, flashing: Held call
11 Directories
Amber,
steady: Private line in use
Amber,
flashing: Incoming call
12 Settings
Red, steady: Remote line in use
13 flashing:
Navigation
Red,
Remote line on hold
14 USB Charging
15 Intelligent Proximity
16 Tips
Note
For best results, print on 
8.5inch x 14inch (legal-sized) paper.
4 Transfer
(To transfer call to voicemail dial
5 plus extension)
7 Voicemail
(Tape button)
New message indicators:
Dial On-Hook
1. Enter a number when the phone is idle.
1. From an active call, press Transfer
2. Lift the handset or press one of these: Call, the
button, the speakerphone
headset
button, or the Select button.
3. Press Transfer again (before or after the party
answers). The transfer completes.
.
• A solid red light on your handset
2. Enter the transfer recipient’s phone number.
• A stutter dial tone (if available)
• The voicemail icon and number display on the
screen along with one idle session button
Speed Dial (Setup up on your own-see end of doc)
Direct Transfer
Listen to Messages
Enter a speed-dial item number and press
SpeedDial. You may also have speed dials assigned
to some buttons along the left side of your phone.
You can transfer the active call to the held call
either on the same line or across lines
Press Messages
and follow the voice
prompts. To check messages for a specific line,
press the line button first.
• From an active call, press Transfer
.
• Press Active calls to select the held call, and
press Transfer again to finish the call transfer.
2 Answer
New call indicators:
• A flashing amber line button
5 Conference
• An animated icon
1. From an active call, press Conference
and caller ID
• A flashing red light on your handset
When call coming in, softkey button will display
.
3. Press Conference again (before or after the
party answers). The conference begins and the
phone displays “Conference.”
Answer Multiple Lines
4. Repeat these steps to add more participants.
If you are talking on the phone when you get
another call, a message appears briefly on the
phone screen. Press the flashing amber line button
to switch lines and then press the session button to
answer the second call and put the first call on hold
automatically.
The conference ends when all participants hang up.
Fromincoming
your phone:
call alert if this feature is enabled by your
administrator.
Press
Voicemail (tape button) & enter pin plus #
From another phone in District or Outside the District:
Press Voicemail button or dial 715-261-0999
Press *
Dial extension plus #
Dial your pin plus #
Press Divert when the call is ringing, active, or on
Decline, This sends call directly to voicemail.
hold. Divert redirects an individual call to
voicemail or to another number set up by your
system administrator.
2. Make a new call.
To answer the call, lift the handset. Or, press the
flashing amber session button, Answer, the unlit
headset button, or the speakerphone button.
WSD
Voicemail
is same)
You
can answer Instructions
a call through an(process
actionable
8 Decline
Divert
Join Calls
1. To forward calls received on your primary line
to another number, press Forward all.
2. Enter a phone number or press Messages
to forward all calls to voicemail. Look
for confirmation on your phone screen.
3. To cancel call forwarding, press Forward off.
You can conference the active call with the held
calls either on the same line or across lines.
• From an active call, press Conference
9 Forward All
.
• Press Active calls to select the held call, and
press Conference again to create the
conference.
View and Remove Participants
During a conference, press Show Details. To
remove a participant from the conference, scroll to
the participant and press Remove.
To set up forwarding on a secondary line, press the
line button to select the second line and press
Forward all.
To set up forwarding remotely, access your Self
Care Portal. Use your AD credentials to login.
https://192.168.1.11/ccmuser
10 Call History
View Call History
1. Press Applications
.
2. Scroll and select Recents
Call History.
2. Select Settings > Ringtone.
How Do I Navigate in a List or Menu?
3. Enable or disable Hands-free 2-way audio.
3. Select a line to view. Your phone displays the
last 150 missed, placed, and received calls.
3. Select a line.
Press up, down, left, or right on the four-way
Navigation cluster.
14 Tips
16
4. To view details for a call, scroll to the call,
press More, and then press Details.
View Missed Calls Only
Recents
1. View your call
history.
2. Press Missed. Alternately, press the session
button mapped to the Call History icon.
Dial Call History
1. View your call history, or navigate to your
missed or placed calls.(under All Calls)
2. Scroll to a listing and lift the handset, or press
Select.
3. To edit a number before dialing, press More >
EditDial.
11 Directories
1. Press Contacts
4. Scroll through the list of ringtones and press
Play to hear a sample.
5. Press Set and Apply to save a selection.
Screen Contrast
1. Press Applications
.
2. Select Settings > Brightness.
3. Press the Navigation cluster left or right to
change the contrast and press Save.
Font Size
1. Press Applications
.
2. Select Settings > Font Size.
3. Select Tiny, Small, Regular, Large, or Huge.
2. Scroll and select a directory.
3. Use your keypad to input search criteria.
4. Press Submit.
5. To dial, scroll to a listing and press Dial.
12 Settings
Where are the Line Buttons?
Line buttons are located on the left side of the
phone screen. Buttons that are not assigned to
phone lines can be used for speed-dials and other
features. Contact your system administrator for
more information.
Note
Volume
The Volume bar is located to the left of the keypad.
If you are using a locale that reads right to
left, such as Arabic, the line button and
session button locations are swapped.
Where are the Session Buttons?
• To adjust the handset, headset, or
speakerphone volume, press Volume when the
phone is in use.
• To adjust the ringer volume, press Volume on
the left (-) or right (+).
• To silence the phone when ringing, press
Volume left one time. Pressing Volume
multiple times lowers the ringer volume.
Ringtone
1. Press Applications
.
Line button colors indicate call states and can help
you stay oriented when handling multiple calls
including shared line:
A scroll bar on the screen indicates your relative
position within a list.
• Ringing call—Flashing amber
How Do I Select an Item in a List or
Menu?
• Connected call—Solid green
With the item highlighted, press Select. Or, use the
keypad to enter the corresponding item number.
• Shared line in-use remotely—Solid red
• Held call—Flashing green
How Do I Exit a Menu?
To go back one level in a menu, press Back
Session buttons are located on the right side of the
phone screen.
Where are the Softkeys?
Four softkey buttons are located below the phone
screen. You can press More (when available) to
reveal additional softkeys.
Note
• Shared line on hold remotely—Flashing red
What Is the Best Way to Use My Headset?
To exit a menu completely, press Exit.
.
4. Press Save.
13 Navigation
.
How Can I Keep Track of Multiple Calls?
If you press and hold Back, you exit a
menu completely.
If you use a headset to dial or answer a call, your
headset serves as the primary audio path and a
headset icon is displayed in the right corner of the
header bar. Once you use a headset, press Answer
to automatically answer the call using the headset.
How Do I Set Up Speed Dials?
14
WSD NOTES:
USB Charging
8845 phone (Video):
To charge
your mobile
phone, use the side USB port
Close
/ open
camera
of the Cisco IP Phone 8851, or use the side or back
Video
only within WSD
USB port of the Cisco IP Phone 8861.
Only 1-1 Video - not conference video
To charge your tablet, use the back USB port of
Not
recorded - no backup of video
Cisco IP Phone 8861.
----------If 2 callsIntelligent
on hold - can switch
between
Proximity
calls with left buttons on side of screen
If your administrator
has enabled this feature, you
(ones
closest to handset)
can press the second line button to open the
----------Bluetooth menu to pair and connect your
Maximum
of Callers
in a Conference
smartphone. #
After
your smartphone
connects, its
name =
displays
Call
12 on the second line label and you can
use this line to manage your smartphone calls. You
----------can also enable or disable this feature using the
Big
differences:
more
keys
& Bluetooth
power
Hands-free
2-way audio
entry
in the
saving
mode
menu. For more information, contact your system
administrator.
----------Phone
website: .
1. Pressdemo
Applications
http://www.cisco.com/c/dam/assets/swa/
2. Select Bluetooth.
flash/ip_phone_88xx/index.html
15
To set up Speed Dials and customize other features
care
portal on
and settings for your phone, use aself
web
browser
Login
AD credentials:
https://192.168.1.11/ccmuser
your with
computer
to access
the Self Care Portal.
Where Can I Find a Complete User Guide?
http://www.cisco.com/c/en/us/support/collaborati
on-endpoints/unified-ip-phone-8800-series/produc
ts-user-guide-list.html
Find an extra tutorial on how to use these
phones at:
http://www.cisco.com/c/dam/assets/swa/flash/
ip_phone_88xx/index.html
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Fax: 408 527-0883
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