D

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4 m

0 o t t

2 e

0 : :

I I

D n

D

an IBG Release

s

4 t t a l l l l a t t i i o n G u i i d e

Version 1.2

28 August 2002

Version Date

1.0

12-Aug-02

1.1

23-Aug-02

1.2

28-Aug-02

Change History

Comments

Begoña Rascon

Alex Ekonomou

Ammi Midstokke

PROPRIETARY NOTICE

All rights reserved. This publication contains proprietary and commercially sensitive information and its contents are proprietary to Hughes. No part of this publication may be disclosed, duplicated, reproduced for any purpose other than in the review and evaluation and cannot be disclosed to any third party without the written permission of Hughes Network Systems, Saxon Street, Linford Wood, Milton Keynes U.K.

Copyright © 2001 Hughes Network Systems.

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D4: REMOTE INSTALLATION GUIDE DW4020

1 Remote Site Network diagram

2 Equipment Preparation

IMPORTANT TIME SAVING STEP

Prior to doing anything on the site, look in your RPR form. If the IRU serial number is NOT on the form for the site you are installing you MUST GIVE YOUR HELP DESK THE SERIAL NUMBER AND SITE ID. The help desk MUST inform the HNSE help desk so your site will be configured in a timely manner.

• The DW4020 is composed of the receive modem (Indoor Receive Unit or IRU), the transmit modem

(Indoor Transmit Unit or ITU), and the Gateway Host.

• The Gateway can be used with the DW4000 74cm Two-Way satellite dish, and the included ODU. The

Gateway can also be used in conjunction with 89 cm, 98cm and 1.2m dishes, and the Tigris ODU (PN

1025901-X007).

• Power specification of the ODU is 1 watt.

• IF cables: RG6 type for transmission and reception, two separate cables are required. It is important that the right quality cable is used in order to achieve the right signal levels depending on the cable length.

Please review the table attached in Appendix B.

• When a Tigris ODU must be used, the LNB loop cable that connects Outdoor Transmit Unit and LNB

(see figure below) must be unscrewed and removed before connecting the RX RG6 cable to the F connector in the LNB and before connecting the TX RG6 cable to the N/F connector at the back of the

Outdoor Transmit Unit.

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• When using Tigris ODU with part number 1025901-0007 one F to N connector will be required for the connection between the TX RG6 cable and the N connector at the back of the Outdoor Transmit Unit.

• When using Tigris ODU with part number 1025901-1007 no F to N connector is required between the

TX RG6 cable and the F connector at the back of the Outdoor Transmit Unit, this ODU always comes with F connector.

• The satellite modem receiver or Indoor Receive Unit (IRU) is always placed on top of the satellite modem transmitter or Indoor Transmit Unit (ITU) when assembling the two units. This is important for heat dissipation.

• UNPLUG indoor power connection before connecting Tx and Rx IF cables to the IRU and ITU.

• The DW4020 must use a power supply with the part number P/N: 1031105-0001. The part number is on a sticker on the power supply. Verify that you are using the correct power supply. Do not use anything but the power supply supplied with the Gateway system (1031105-0001).Using a DW4000 power supply to power the DW4020 will cause damage to both power supply and the DW4020.

At the end of the install only one power supply is used. The IRU is powered via the short grey power supply pig tail cable.

• The three units must be stacked correctly to ensure proper heat dissipation. The receive modem must be installed on top of the transmit modem, which is in turn installed on top of the Gateway host.

• Remove the rubber “feet” from any of the units (if they are attached).

• Make sure that the 3-way brackets are placed in such a way that the word “HUGHES” is upright and that the bottom of the brackets fit over the rubber “feet” slots of the Gateway module.

• You will need a 9-pin female/female (F/F) null modem serial cable (crossover serial cable) which is not included in the DW4020 box. You need this cable for configuration only – for connecting a PC with a serial port to the Gateway and set parameters.

The basic pin out required is: pin 2 to pin 3 pin 3 to pin 2 pin 5 to pin 5

• You need a valid RPR form for the site.

• You will need the following items, included in your DW4020 box:

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Connect the satellite IRU, ITU and GWH as in the figure:

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3 Gateway configuration

3.1 Connecting Gateway host and PC for configuration of boot parameters

1. Attach one end of a 9-pin F-F (female/female) null modem serial cable to the serial port on your PC.

2. Attach the other end of the cable to the Gateway host serial port at the back.

3. At your PC, run Hyper Terminal to access the Gateway host software, proceed as follow:

Start Menu Æ Programs Æ Accessories Æ Communications Æ Hyper Terminal

Configure the Hyper terminal parameters as follows and press OK:

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4. Press ENTER at the program prompt to display the Gateway Host Main Menu:

3.2 Configuring Gateway host.

The parameters needed for configuring the DW4020 are as shown below. Several parameters are global and will be the same across all sites, the rest of them will be site specific and you will find them in the RPR form for the specific site. Note that the values shown in table below as “site specific”, are only examples,

please find the site specific values for your site in your site’s RPR.

Parameter

VSAT Return Path

Satellite Longitude degrees

Satellite Longitude minutes

Satellite Hemisphere

VSAT Longitude degrees

VSAT Longitude minutes

VSAT Longitude Hemisphere

VSAT Latitude degrees

VSAT Latitude minutes

VSAT Latitude Hemisphere

Satellite Channel Frequency

Receive Symbol Rate

LNB Polarization

LNB 22KHz Switch

Filter Rolloff

LAN1 IP Address

LAN1 Subnet Mask

IP Gateway IP Address

SDL Control Channel Multicast IP

Address

VSAT Management IP Address

Default Gateway (for DMV with LAN return path only)

Number of Static Routes in Routing Table

Value

Inroute

10

0

East

0

46

West

52

0

North

15240

30000000

Vertical

On

20

172.16.1.49

255.255.255.240

195.238.50.5

224.0.1.6

10.1.128.4

0.0.0.0

0

Global/Site specific

Global

Global

Global

Global

Site specific

Site specific

Site specific

Site specific

Site specific

Site specific

Global

Global

Global

Global

Global

Site specific

Site specific

Site specific

Global

Site specific

Global

Global

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1. Check that the IRU s/n matches with that one in your RPR form:

On the Hyper Terminal, you must have the Gateway host Main Menu as shown below, select option C at

Main Menu and then option C again for the Satellite Interface Serial Number:

2. Return to Main Menu by typing Z. On Main Menu select option A for “Configure Boot Parameters”.

As each one-line parameter appears, type the value as defined in the previous table for “global” parameters and as defined in your site’s RPR for the “site specific” parameters. Pressing ENTER will bring you to the next parameter.

Note that the values for “site specific” parameters in the previous table are only examples and that you must get those “site specific” parameters from your RPR form.

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Type - and press ENTER at the prompt to go to the previous parameter. You can also skip the remaining parameters by typing \ and pressing ENTER.

3. When you have entered all parameters, return to the Main Menu and type pw. This saves the configuration parameters to the flash memory. At this point, depending on the parameters that were modified, the Gateway host may reset.

4. At the Main Menu, select B option to “display current configuration”. Verify that the parameters entered match those ones in the previous table if they are global, and in your RPR if they are “site specific”.

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5. After you have entered and verified the boot parameters, return to the Main Menu and select option i for

Installation .

Hit “enter” when prompted with “Installer ID:”.

At the Installation Menu prompt, enter A to obtain antenna pointing values and assigned satellite parameters.

Fine tune the antenna with the values for Elevation, Azimuth and Polarization angles displayed on your screen.

The Signal Quality Factor (SQF) at the bottom of the screen, represents the strength of the received signal relative to noise. SQF is an integer value between 0 and 99. The SQF value is interpreted as follows:

• 0~29. The Gateway is not locked onto the desired signal.

• 31~99. The Gateway is locked onto the desired satellite signal.

Note: The SQF value of 30 is not supported.

If the SQF is less than 55, refine the antenna pointing and/or polarisation to bring the SQF over 55 and to as close to 99 as possible. The SQF message updates automatically. There is a delay of up to 10 seconds between the displayed SQF value and the current SQF value.

Refine your antenna pointing until you get an SQF higher than what is shown in the table below:

Weather conditions (remote)

Clear sky

Light cloud

Heavy cloud

Rain or snow

SQF

55

50

45

40

If you cannot achieve a satisfactory SQF take the following steps until the situation is corrected.

a. Check for unobstructed view to satellite.

b. Refine antenna aiming.

c. Check polarisation. (Complete antenna “skew” in the case of the 74 cn antenna) d. Check cables connectivity and length (you may need better quality cable or inline amplifiers).

e. Replace ODU.

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f. Replace entire Gateway DW4020 unit.

6. At this point you are ready to have the Transmitter enabled. In order to do so you need to collect the following information and then call your VAR Help Desk. For tracking and procedural reasons the following steps must be followed: a. Collect the following information:

• CUSTOMER site ID

• IRU Serial Number

• Site ID

• IP Address

• Gateway IP address

• Service Plan

• Weather conditions (clear sky, light cloud, heavy cloud, rain)

• SQF b. Call the VAR Help Desk and inform them that this is a DW4020 installation and give them the information listed above.

c. Wait until the VAR Help Desk communicates back to you that you are now Transmit enabled and within tolerance in your SQF (Receive signal Quality as shown in the statistics discussed above) and Eb/No

(Signal quality of your transmission as received at the hub).

7. Return to Installation menu by pressing ENTER, select now D for “Verify Ranging”.

Ranging has succeeded if the Test Result on the screen show “PASS”. Ranging has not been successful if

“NO RANGE” appears.

If you do not see “PASS” repeat the “Verify Ranging” step 3 times in 5 minute intervals.

If you do not see “PASS” re-check your Latitude and Longitude entries, change them to more accurate values and go through the Parameter Write step. Power cycle the unit as described in the attached procedure.

If you still have a problem contact your help desk.

Return to Main Menu by pressing ENTER.

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3.3 Verifying software download.

If the Gateway is configured correctly for outroute reception and SQF is acceptable, it will acquire the outroute. As soon as the Gateway acquires the outroute, it tries to perform software download.

1. At the Main Menu, select F for Software Download Monitor.

The following message is displayed at the bottom of the screen:

SDL Initialization complete. Awaiting first heartbeat msg.

This message is dynamically updated. It indicates that SDL (Software Download process) has started and is waiting to connect with the HUB server.

2. At Main Menu, select option rd to force download and acquire new keys. DW4020 resets after this command. Wait until Main Menu appears again, select f for monitoring the SDL.

You should see on the screen:

SDL Initialization complete. Awaiting first heartbeat msg.

Received first heartbeat message.

Received File/Group message. Reconciling files...

MM loading...

Transferring MM to flash!

...

All files downloaded. Notifying CFM.

Note: It may be 20 minutes before the first heartbeat message is received.

If you see errors like “V1_SendTrap: Sendto failed, unable to send trap to manager 192.168.11.180:162 at line 1707 in file /cm_data/pessd/rem2/snmp/snmp

14.2.1.7/snmpd/unix/trap.c” they can be ignored.

Upon successful download, the Gateway host automatically resets to reflect the new software. The new configuration takes effect. After reset, the Gateway host goes through the boot-up sequence again. Press

ENTER for the Main Menu to appear and select option f again, you should see on the screen:

SDL Initialization complete. Awaiting first heartbeat msg.

All files downloaded. No pending changes.

If SDL does not progress, at Main Menu select B for Display Current Configuration and check the following:

• SDL Control Channel Multicast Address, value entered and used are: 224.0.1.6

• IP Gateway IP Address, value entered and used are the one in your RPR for this “site specific” parameter.

3.4 Verifying correct Gateway operation.

1. At the Main Menu, select C again for Satellite Interface Statistics, and select A for Main Statistics.

You should see:

• Signal quality factor over 60

• Frames received

• Receive Status operational

• Transmit Status available

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At this point, your help desk (VAR Help Desk) needs to approve the installation. The VAR HD approves the installation based on possibly a wide number of criteria. As far as the satellite equipment installation is concerned HNSE must verify two basic parameters: The SQF and the Eb/No. Of these only the SQF is visible to the installer on site. The Eb/No is only visible at the NOC. The HNSE HD will communicate these parameters to the VAR HD and will communicate if the values are acceptable. The VAR HD will then be able to accept the installation.

If the values are not acceptable then the installer will have to take steps to improve the site’s performance.

Follow the same steps as described in 5 a to f above. Indicate to the VAR HD that you are ready to be reranged. The HNSE HD will give new SQF and EbNo figures. This process needs to continue until the site is within correct operational limits.

VAR HD may issue to the installer a Commissioning Number for tracking purposes.

When DW4020 is configured, close the Hyper Terminal window.

4 Configuring PC for TCP/IP connectivity

For the PC interface to be connected to the Gateway Host must be configured with the following parameters:

• IP Address: one IP Address from the Host IP range in RPR (site specific parameter, recorded in RPR)

• Subnet Mask: LAN1 Subnet Mask configured in Gateway Host (site specific parameter, recorded in

RPR)

• Default Gateway IP Address: LAN1 IP Address configured in Gateway Host (site specific parameter, recorded in RPR)

• Preferred DNS Server: 195.238.50.254

• Alternate DNS Server: 195.238.62.1

To configure this LAN interface in Windows OS proceed as follows:

Start MenuÆ Settings Æ Network Connections (If not direct access from here, go to Control Panel Æ

Network Connections)

Right click on the icon for the Local Area Connection interface that you will connect to the DW4020 for traffic, click on “Properties”.

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On the Properties window, click on “Internet Protocol (TCP/IP)” and then click on Properties button:

Fill in the previous parameters and click OK on this screen and in the previous one still open:

Reboot the PC after LAN interface is configured.

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5 Installing Optimisation Software, HPEP.

Note: The HPEP and Browser optimisation SW MUST be installed on all the PCs in the LAN that will be using the DW4020 system.

If this is an upgrade on a site running a DW4000, de-install the DW4000 SW before proceeding. Go to

Control Panel, add/remove programs. Highlight the DirecWay (or DirecPC depending on SW version) client and click remove.

5.1 Download the Optimization packages

Open in your WEB Browser the CCS Support Page on http://195.238.62.133

Download the optimization packages by clicking on the corresponding HERE link. When asked to either open or save the file select “Open” and the SW will be automatically installed. (Answer “Yes” to the distribution warning question)

5.2 Installation of HPEP Downstream Proxy

Double click the HPEP DownstreamProxy.exe file to initiate the decompression of the installation package.

On the following window confirm the folder where to unzip the HPEP Downstream Proxy. If necessary you can change the location by typing the new folder name.

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After the decompression is finished, press the Close button.

Open folder C:\HPEP (or the folder you have selected to unzip to), and double click on Setup.exe to start installation.

Press “Next” to proceed with the installation.

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Press “Next” to proceed with the installation.

Press “Next” to confirm the Installation Folder. (If necessary you can change the folder by clicking Browse and selection a new one)

On the following screen, type-in the Port and the IP address of the Upstream Proxy.

Port: 86

IP Address: 195.238.62.132

Press “Next” to start the installation process.

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Upon the end of the installation the following screen will be shown:

Select “Yes, I want to restart my computer now” Press “Finish” to reboot your PC in order to properly start the HPEP Downstream Proxy Service.

Now, you have to configure your Internet browser properties. Follow 5.3 for Internet Explorer browser or 5.4

for Netscape browser.

5.3 Configuring IE Browser

• Click on the Internet Options menu item under the Tools menu.

• On the dialog box that appears, click on the Connections tab.

• Click on LAN Settings.

• Check the use a proxy server option and click on Advanced

• Set the proxy server IP address to 127.0.0.1 and port number 85. Make sure that this is set only for

HTTP and HTTPS protocols as shown bellow:

• Make sure that the checkbox for Use the same proxy server for all protocols is not checked

• Click on OK.

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5.4 Configuring Netscape browser

• Click on the preferences under the Edit menu.

• On the dialog box that appears, select Proxies under Advanced category and click on Manual Proxy

Configuration radio button.

• Click on View button.

• Set the proxy server IP address to 127.0.0.1 and port number 85. Make sure that this is set only for

HTTP and HTTPS protocols.

• Make sure that there are no exceptions listed otherwise those sites will not be accessed via HPEP.

• Click on OK.

6 Power cycle reboot.

1. Power down the computer

2.1 Click on Start

2.2 Click on Shut Down

2.3 Select Shut down again (do not select restart)

2. Unplug the power supply to IRU (at least for 30 seconds)

3. Plug the power supply back into the IRU (wait for the Ready and Rx lights to flash back and forth)

4. Power ON the computer

5. Confirm that the Ready light on the IRU, ITU, Ready and Status lights on GWH remain steady, and RX light on IRU keeps flashing after the computer boots up completely

7 Tests

7.1 Test 1.

Open a “Command prompt” window (StartÆRunÆcommand) and type:

ping 195.238.48.1 –w 5000 , press the Return button.

The response time should be between 800 and 1400 ms .

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7.2 Test 2.

Open your Internet browser and enter into the URL line (“Address” field), the IP address: 195.238.48.11

The first page you get is just a blue Hughes Network Systems Europe page that will go directly to the index page, a large satellite dish, write down the shown time to download this page.

Press “Continue” and it will download the van.html page, that consists of 24 small pictures of Vancouver as objects, write down the shown time to download this page.

Press “Continue” and it will download the demo.html page that is a large image. Write down the shown time to download this page.

Press “Continue” and it will download the vancouver.html page, that consists of 12 medium size images of

Vancouver as objects. Write down the shown time to download this page.

Depending on your Grade Of Service the pages should come in the following times:

Page

First (Satellite dish)

Fourth (12 medium images)

Times in seconds

Standard Plus

8-10 5-8

Second (24 small images 8-10

Third (1 large image) 26-35

18-28

5-8

18-26

10-18

Premium

2-5

2-5

11-18

5-10

Note1: In some cases the reported times are negative. Add 60 to the reported time to get the actual time.

Example: Reported time –47 sec 112 msec. The actual time is –47+60=13 sec (actually 12.888 sec)

In some instances the reported time might be higher than 60. Please use your judgement (and a stop watch!)

If the time is clearly not as long as reported then subtract 60 from the reported time. If the time is indeed higher than 60 sec (using a stop watch) then there is something wrong with your system. Please call your help desk.

Note 2: If the “Continue” soft key cannot be depressed make sure you maximise your browser window.

The table below shows the performance of the same 4 sites on a directly connected dedicated (Leased) line.

This table is for demonstration purposes only.

Page

First (Satellite dish)

Second (24 small images

Third (1 large image)

Fourth (12 medium images)

128

Kbps

12

12

79

40

256 Kbps

39

24

6

6

512Kbp s

3

3

20

12

Times in seconds

7.3 Test 3.

Open a “Command prompt” window and type: ftp 195.238.48.11

when prompted for “username”, type: anonymous

Press return key when prompted for “Password”

Download the test file, type: get 2mb.pak

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Depending on your Grade of Service, you should see download speeds in the following ranges. Note that the speed is reported in Kilo Bytes per second. Please multiply by 8 to convert to Kilo Bits per second.

GOS

STANDARD

PLUS

MIN

128

Kbps

256

Kbps

PREMIUM 512

Kbps bps: bits per second

MAX

512 Kbps

1.0 Mbps

2.0 Mbps

Note: The variation is due to peak and off peak system performance. MIN and MAX figures indicated can vary by as much as 30%.

8 Communication at the end of Commissioning

Call your VAR Helpdesk and give them the results of your tests

Deliver to the end user representative the second page of the RPR form with all the relevant site parameters.

Customer’s Installer having test problems calls VAR HD.

The installation and commissioning of the DW4020 remote is now finished.

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GWH:

IDU:

IFL:

IPGW:

IRU:

ITU:

LAN:

ODU:

SDL:

VSAT:

VAR:

APPENDIX A

ACRONYMS

Gateway Host

Indoor Unit

Inter Facility Link (cable between IDU and ODU)

IP Gateway

Indoor Receive Unit

Indoor Transmit Unit

Local Area Network

Outdoor Unit

Software Download

Very Small Aperture Terminal

Value Added Reseller

APPENDIX B

SAMPLE RG6 CABLE LENGTHS

Vendor

Part

Number

Description

5729 RG6 w/ Solid Copper Center Conductor

5730 RG6 w/ Plated Steel Center Conductor

5781 RG6 w/ Solid Copper Center Conductor &

Quad Shield

5916 RG11 w/ Plated Steel Center Conductor

Special RG11 w/ Solid Copper Center Conductor

LDF4-

75A

1/2" Heliax Cable

2229V RG6 w/ Solid Copper Center Conductor &

Quad Shield

DC

Conductor

Resistance

6.40

32.00

6.50

14.29

3.00

1.15

6.50

DC Shield

Resistance

10.50

10.50

5.30

4.80

3.70

0.58

5.30

92

36

133

82

234

908

133

DC Limit

(meters)

Tx Limit

(meters)

112

113

111

180

180

370

89

Rx Limit

(meters)

145

145

134

189

189

417

118

Overall

(meters)

92.00

121.41

111

82

180

370

89

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