4. Alignment and Troubleshooting

4. Alignment and Troubleshooting

4. Alignment and Troubleshooting

4.1. Alignment and Adjustments

This chapter describes the main functions for service, such as the product maintenance method, the test output related to maintenance and repair, Jam removing method, and so on. It includes the contents of user guide.

4.1.1.

Control panel

NOTE

• This control panel may differ from your machine depending on its model. There are various types of control panels.

• Some features and optional goods may not be available depending on model or country.

• Some buttons may not work depending on the mode (copy, fax, or scan).

Type A (CLX-419xN/ CLX-419xFN)

1

2 3

4

5 6

7

8 9 1 0 1 1 1 2

1

2 1 2 0

Darkness

2 ID Copy*

5

6

3

4

Scan to**

Display Screen

Fax*

Copy*

Arrows

9

10

7

8

OK

Numeric Keypad

Address Book

Redial/Pause*

1 9

1 8 1 7 1 6

1 5

6

1 4

1 3

Adjusts the brightness level to make a copy for easier reading, when the original contains faint markings and dark images.

Allows you to copy both sides of an ID card like a driver’s license on a single side of paper.

Sends scanned data.

Shows the current status and prompts during an operation.

Switches to Fax mode.

Switches to Copy mode.

Scroll through the options available in the selected menu, and increase or decrease values.

Confirms the selection on the screen.

Dials a number or enters alphanumeric characters.

Allows you to store frequently used fax numbers or search for stored fax numbers.

Redials the recently sent fax number or received caller ID in ready mode, or inserts a pause(-) into a fax number in edit mode.

Copyright© 1995-2012 SAMSUNG. All rights reserved.

4-1


11

12

Stop/Clear

Power/Wake up

13 Start

14 On Hook Dial*

Color

Black

15

16

17

18

Back

Menu

Scan*

Toner Colors

19

20

Status LED

Eco

21 Direct USB

* CLX-419xFN series only.

** CLX-419xN series only.

Type B (CLX-419xFW)

Stops current operation.

Turns the power on or off, or wakes up the machine from the power save mode. If you need to turn the machine off, press this button for more than three seconds.

Begins a printing job in color mode.

Begins a printing job in black and white mode.

When you press this button, you can hear a dial tone. Then enter a fax number.

It is similar to making a call using speaker phone.

Sends you back to the upper menu level.

Enters Menu mode and scrolls through the available menus.

Switches to Scan mode.

Show the status of each toner cartridge. If the toner cartridge is low or needs to be replaced, the Status LED turns red and the display shows the message. However, the arrow mark shows which color toner is of concern or may be installed with a new cartridge.

Indicates the status of your machine.

Turn into eco mode to reduce toner consumption and paper usage when pc-printing and copying only.

Allows you to directly print files stored on a USB memory device when it is inserted into the USB port on the front of your machine.

4-2

1

2

3

4

5

Display screen

Numeric keypad

Clear

Stop/Clear

Power/Wake up

6

7

8

Start

On Hook Dial

Help

Shows the current status and displays prompts during an operation.

Dials a number or enters alphanumeric characters.

Deletes characters in the edit area.

Stops an operations at any time.

Turns the power on or off, or wakes up the machine from the power save mode. If you need to turn the machine off, press this button for more than three seconds.

Starts a job in black or color mode.

When you press this button, you can hear a dial tone. Then enter a fax number.

It is similar to making a call using speaker phone

Gives detailed information about this machine’s menus or status.


9

10

11

Reset

Wireless LED

Status LED


Resets the current machine’s setup.

Shows the current status of the wireless network connection.

Indicates the status of your machine.


4-3


4.1.2.

Understanding the status LED

The color of the LED indicates the machine's current status.

LED

Status

NOTE

• Some LEDs may not be available depending on model or country.

• To resolve the error, look at the error message and its instructions from the troubleshooting part.

• You also can resolve the error with the guideline from the computers’s Samsung Printing Status window.

Wireless**

Power/Wake up

Eco

Status

Off

Green

Red

Blue

Blue

Green

Blinking

On

Blinking

On

Blinking

On

Off

On

Off

On

Off

Description

The machine is off-line.

When the backlight blinks, the machine is receiving or printing data.

•

The machine is on-line and can be used.

•

A minor error has occurred and the machine is waiting for the error to be cleared. Check the display message. When the problem is cleared, the machine resumes.

• Small amount of toner is left in the cartridge. The estimated cartridge life* of toner is close. Prepare a new cartridge for replacement. You may temporarily increase the printing quality by redistributing the toner.

• A toner cartridge has almost reached its estimated cartridge life*. It is recommended to replace the toner cartridge.

•

The cover is opened. Close the cover.

•

There is no paper in the tray. Load paper in the tray.

•

The machine has stopped due to a major error.

•

A paper jam has occurred.

The machine is connecting to a wireless network.

The machine is connected to a wireless network.

The machine is disconnected from a wireless network.

The machine is in power save mode.

The machine is in ready mode or machine’s power is off.

Eco mode is on.

Eco mode is off.

* Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19798. The number of pages may be affected by operating environment, percentage of image area, printing interval, graphics, media and media size. Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing.

** Some LEDs may not be available depending on model or country.

4-4 Copyright© 1995-2012 SAMSUNG. All rights reserved.


4.1.3.

JAM removal

4.1.3.1.

Clearing original document jams

NOTE

This troubleshooting may not be available depending on model or optional goods

Original paper jam in front of scanner

1) Open the document feeder cover.

3) Close the document feeder cover.

2) Gently remove the jammed paper from the document feeder.


4-5


Original paper jam inside of scanner

1) Open the document feeder cover.


3) Close the document feeder cover.


Original paper jam in exit area of scanner

1) Remove any remaining pages from the document feeder.

2) Open the Stacker up.

0



4) Close the Stacker.

0


4-7


4.1.3.2.

Clearing paper jams

NOTE

To avoid tearing the paper, pull the jammed paper out slowly and gently.

In tray1

1) Take off the cassette.

3) Reinstall the cassette.

2) Remove the jammed paper by gently pulling it straight out.


In the manual feeder/multi-purpose tray

1) Take off the cassette.


3) Reinstall the cassette.



4-9


Inside the machine

CAUTION

The fuser area is hot. Take care when removing paper from the machine.

1) Open the rear cover.


3) Close the rear cover.



In the exit area



0

If you do not see the paper in this area, stop and go to next step:

2) Open the rear cover.

0

6) Close the rear cover.

0


4-11


4.1.4.

Useful menu item for service

1) Monitoring the supplies life

If you experience frequent paper jams or printing problems, check the number of pages the machine has printed or scanned.

Replace the corresponding parts, if necessary.

NOTE

• Accessing menus may differ from model to model

• It may be necessary to press OK to navigate to lower-level menus for some models.

1) Select “Menu > System Setup > Maintenance > Supplies Life” on the control panel.

2) Select the option you want and press OK.

• Supplies Info.: Prints the supply information page.

• Total: Displays the total number of pages printed.

• ADF Scan: Displays the number of pages printed by using the document feeder.

• Platen Scan: Displays the number of pages scanned by using scanner glass.

• Transfer Belt: Displays the number of pages by using transfer belt.

• Fuser: Displays the number of pages by using fuser.

• Tray1 Roller: Displays the number of pages by using tray1 roller.

3) Press “Stop/Clear” button to return to ready mode.

2) Altitude adjustment

Print quality is affected by atmospheric pressure, which is determined by the height of the machine above sea level. The following information will guide you on how to set your machine for the best print quality.

Before you set the altitude value, determine the altitude where you are.

4,000 m

(13,123 ft)

1

3,000 m

(9,842 ft)

2

2,000 m

(6,561 ft)

3

1,000 m

(3,280 ft)

0

4

1

High 3

2

High 2

3

High 1

4

No

rmal

You can set the altitude value from Device Settings in Samsung Easy Printer Manager program.



•

For Windows and Macintosh users, you set from Samsung Easy Printer Manager > Switch to advanced mode

> Device Settings.

NOTE

• If your machine is connected to the network, you can set the altitude via SyncThru™ Web Service.

• You can also set the altitude in System Setup option on the machine’s display.

Menu > System Setup > Machine Setup > Altitude Adjustment (CLX-4195N / 4195FN)

Setup > Altitude Adjustment (CLX-4195FW)

3) Checking the firmware version

This menu shows the product’s firmware version.

Select the menu item.

•

Press “Setup > Machine Setup > Next > Initial Setup > Firmware Version” on the touch screen. (CLX-4195FW)

4) Auto Color Reg.

The machine virtually prints certain patterned image to calibrate the color printing position. This feature enhances the colored image sharper and clearer, which means the machine prints the colored image on the paper more like the one in the monitor.

NOTE

If you have moved the machine, it is strongly recommended to operate this menu manually.

Select the menu item.

•

Press “Setup > Machine Setup > Auto CR” on the touch screen. (CLX-4195N/ 4195FN)

•

Or press “Setup > Machine Setup > Next > Initial Setup > Auto CR” on the touch screen. (CLX-4195FW)

5) Printing a machine report

This product provides several printable reports for maintenance purposes.

These reports can be used to aid the diagnosis of print quality problems.

To print the report :

•

Press “Menu > System Setup > Report” on the control panel. (CLX-4195N/ 4195FN)

•

Or press “Setup > Machine Setup> Next > Reports” on the touch screen. (CLX-4195FW)


4-13


4.1.5.

Periodic Defective Image

If an image defects appears at regular intervals on the printed-paper, it is due to a faulty or damaged roller. Refer to the table below and check the condition of the appropriate roller.

5

6

7

1

2

3

4

Roller

Pressure Roller

Heat Roller

Charging Roller

OPC Drum

Developing Roller

Supply Roller

Transfer Roller

Period

20 mm

24.3 mm

8.5 mm

24 mm

12 mm

11.3 mm

8 mm

Period

62.8 mm

76.3 mm

26.7 mm

75.4 mm

37.7 mm

35.5 mm

25.1 mm

Phenomenon

Background

Black spot and image ghost

Black Spot and line and periodic band

White and Black Spots

White spot, Horizontal black band

Periodic Band by little difference of density

Ghost, Damaged image by abnormal transfer

Defective part

Fuser Unit

Toner Cartridge

Transfer roller



4.1.6.

Useful management tools

4.1.6.1.

Using Samsung Easy Printer Manager (Windows and Macintosh only)

NOTE

• This feature may not be available depending on model or optional goods.

• Available for Windows or Macintosh OS users only.

• For Windows, Internet Explorer 6.0 or higher is the minimum requirement for Samsung Easy Printer Manager.

Samsung Easy Printer Manager is an application that combines Samsung machine settings into one location. Samsung

Easy Printer Manager combines device settings as well as printing environments, settings/actions and launching. All of these features provide a gateway to conveniently use your Samsung machine. Samsung Easy Printer Manager provides two different user interfaces for the user to choose from: the basic user interface and the advanced user interface. Switching between the two interfaces is easy: just click a button.

Understanding Samsung Easy Printer Manager

To open the program:

•

For Windows, Select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer Manager >

Samsung Easy Printer Manager.

•

For Macintosh, Open the Applications folder > Samsung folder > Samsung Easy Printer Manager.

The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows:

NOTE

The screenshot may differ depending on operating system you are using.


4-15

3

4

5


No

1

2

Area

Printer List

Printer Information

6

Application Information

Quick links

Contents Area

Order Supplies

Description

The printer list displays the installed printer icons on your computer.

This area gives you general information about your machine. You can check information, such as the machine’s model name, IP address (or Port name), and machine status.

NOTE

Troubleshooting button: This button opens Troubleshooting Guide when an error occurs. You can directly open the necessary section in the user’s guide.

Includes links for changing to the advanced settings, preference, help, and about.

Displays Quick links to machine specific functions. This section also includes links to applications in the advanced settings.

Displays information about the selected machine, remaining toner level, and paper. The information will vary based on the machine selected. Some machines do not have this feature.

Click on the Order button from the supply ordering window. You can order replacement toner cartridge(s) from online.

Advanced settings user interface overview

The advanced user interface is intended to be used by the person responsible for managing the network and machines.

•

Device Settings

You can configure various machine settings such as machine setup, paper, layout, emulation, network, and print information.

•

Scan to PC Settings

This menu includes settings to create or delete scan to PC profiles.

-

Scan Activation : Determines whether or not scanning is enabled on the device.

-

Profile : Displays the scanning profiles saved on the selected device.

-

Basic tab : Contains settings related general scan and device settings.

-

Image tab : Contains settings related to image altering.

•

Fax to PC settings

This menu includes settings related to the basic fax functionality of the selected device.

-

Disable : If Disable is On, incoming faxes will not be received on this device.

-

Enable Fax Receiving from Device : Enables faxing on the device and allow more options to be set.

•

Alert Settings

This is menu includes settings related to error alerting.

-

Printer Alert : Provides settings related to when alerts will be received.

-

Email Alert : Provides options relating to receiving alerts via email.

-

History Alert : Provides a history of device and toner related alerts.

•

Job Accounting

Provides querying of quota information of the specified job accounting user. This quota information can be created and applied to devices by job accounting software such as SyncThru™ or CounThru™ admin software.



4.1.6.2.

Using Samsung Printer Status (Windows only)

The Samsung Printer Status is a program that monitors and informs you of the machine status.

NOTE

• The Samsung Printer Status window and its contents shown in this user’s guide may differ depending on the machine or operating system in use.

• Check the operating system(s) that are compatible with your machine.

Samsung Printer Status overview

If an error occurs while operating, you can check the error from the Samsung Printer Status. Samsung Printer Status is installed automatically when you install the machine software.

You can also launch Samsung Printer Status manually. Go to the Printing Preferences , click the Basic tab > Printer

Status button.

These icons appear on the Windows task bar:

Icon Mean

Normal

Description

The machine is in ready mode and experiencing no errors or warnings.

Warning

Error

The machine is in a state where a soft error has occurred. For example, a toner low status, which may lead to toner empty status.

The machine has at least one hard error, such as out of paper, fuser error, etc. Machine does not have ability to come to ready without customer intervention.

1

2

3

4

5

Toner Level

Alert Settings

Order Supplies

Troubleshooting

Close

You can view the level of toner remaining in each toner cartridge. The machine and the number of toner cartridge(s) shown in the above window may differ depending on the machine in use. Some machines do not have this feature.

Select the settings you want from the options window.

You can order replacement toner cartridge(s) from online.

You can directly open the troubleshooting section in the user’s guide.

Close the window.


4-17


4.1.6.3.

Using SyncThru Web Service (SWS)

SWS is an embedded web server in the machine. This web server informs you of machine configuration, version, status and allows you to customize the machine’s settings. You can contact this server via wired and wireless network using your web browser in the remote place.

Connecting preparations

•

Wired or Wireless Network connection is established.

•

Browser (Ex> Internet Explorer) Program on your PC network connected

SWS overview

SyncThru Web Service (SWS)

• accepts HTTP request via port 80 as normal web servers.

• provides interface to users information of networked printers and allow to configure the setting of printers.

• is able to provide more complicated options than Local UI for printer configuration.

Connection Procedure

1) Open the Web-browser and input IP address of machine. Click “Login”.

2) Log-in Admin Mode. (ID: admin, PW: sec00000)

3) Select pages to check the configuration and customize the settings.

CAUTION

Please, change SWS Default ID and Password for system security in case of your first connection.



NOTE

If the machine supports ‘Direct Print’, you can enable this function using the SWS menu. The default configuration is

‘Disabled’ for your security.

Firstly, you have to login to SWS.

1) Click ‘Direct Print Configuration’ in the pop up windows when clicking ‘Direct Print’.

2) In the ‘Services’ Menu, check ‘Direct Print’.

Or,

1) Click ‘System Security’ in the ‘Security’ menu.

2) Select ‘Feature Management’ in the left frame.

3) In the ‘Services’ Menu, check ‘Direct Print’.


4-19


4.1.7.

Updating Firmware

This chapter includes instructions for updating the printer firmware. You can update the printer firmware by using one of the following methods :

•

Update the firmware by using the USB port.

•

Update the firmware by using the Network.

4.1.7.1.

Update the firmware by using the USB port

Upgrading preparations

• usblist2.exe : Tool which sends firmware data to printer.

•

Firmware file to update.

Upgrade Procedure

1) Turn the machine off.

2) Connect USB cable to printer.

3) Turn the machine on. Check if the printer is the ready status.

4) Drag the firmware file and Drop down on the usblist2.exe.

And then firmware update will be started automatically.

5) When upgrading is completed, machine is automatically re-booting.


4.1.7.2.

Update the firmware by using the network

Upgrading preparations

•

Wired or Wireless Network connection is established.

•

Firmware file to update

Upgrade Procedure

1) Open the Web-browser and input IP address of machine. Click “Login”.


2) Log-in Admin Mode. (ID: admin, PW: sec00000)

3) Select Maintenance menu and click “upgrade wizard”


4-21


4) Select firmware file using “browser” button and press next button.

5) SyncThru will check verify firmware file and compare version and press next button.

6) Machine starts upgrading. SyncThru will return home page after upgrading is completed.



4.1.8.

Tech Mode (Diagnostic Mode)

In service (tech) mode, the technician can check the machine and perform various test to isolate the cause of a malfunction.

While in Tech mode, the machine still performs all normal operations.

4.1.8.1.

Tech Mode (CLX-4195N_4195FN) a) Entering Tech Mode

1) Press “Menu > # > 1 > 9 > 3 > 4 ” on the control panel continuously.

2) Press Menu.

3) Select “Tech Mode”.

b) Tech Mode Menu

NOTE

Some menu items may not appear on the display depending on the options or models.

Depth 1

Data Setup

Depth 2

Clear All Mem.

Toner Low Level

Clear Counts

Depth 3

[1-30]% : 10

Enter Passcode [????]

Depth 4

Fuser

Pickup Roller

Torque Limiter

Transfer Roller

Machine Test

Engine Footer

Dial Tone

Switch Test

Test Param Set

Dram Test

Rom Test

Pattern Test

Shading Test

EDC Mode

On

Off *

On

Off

Shading&Print

Print

Copier

Fax

Nvm Read Write

Test Routines

Nvm Read Write

Test Routines

Restart Machine


4-23


Depth 1

Report

Depth 2

Fax Protocol Dump

Menu Map

Supplies Info

Configuration

Error Info

Usage Counter

Auto Color Reg.

Auto Toning

Depth 3 Depth 4

c) Data Setup

•

Clear All Memory

The function resets the system to factory default settings. This function is used to reset the system to the initial value when the product is functioning abnormally . All the values are returned to the default values, and all the information, which was set by the user, will be erased.

NOTE

Always perform a memory clear after replacing the main board. Otherwise, the system may not operate properly.

•

Toner Low Level

The function is to set up the time to inform toner low status. This function can provide user convenience for replacing the toner cartridge.

•

Clear Count

This function resets the count value you select.

•

Engine Footer

This function is for monitoring of the engine status. If you perform this function, at printing, the setting value for engine is shown on the bottom of the printed page.

d) Machine Test

•

Switch Test

Use this feature to test all keys on the operation control panel. The result is displayed on the LCD window each time you press a key.

•

Dram Test

Use this feature to test the machine’s DRAM. The result appears in the LCD display.

•

Shading Test

The function is to get the optimum scan quality by the specific character of the CIS (Contact Image Sensor). If the copy image quality is poor, perform this function to check the condition CIS unit.

•

EDC Mode

-

Copier > NVM Read/Write : This menu changes a configuration value for engine firmware.

Depth 1

105-Charger

Depth 2

0030-MHV DC Black

0031-MHV DC Color


Depth 1

106-Developer

107-Transfer

109-Fixing

110-LSU

Depth 2

0000-Deve DC Yellow

0010-Deve DC Magenta

0020-Deve DC Cyan

0030-Deve DC Black

0121-Yellow Blade DC

0122-Magenta Blade DC

0123-Cyan Blade DC

0124-Black Blade DC

0030-STransfer1 High Voltage

0080-Transfer2 High Voltage

0010-Run Temperature offset

0040-LD Power Yellow

0050-LD Power Magenta

0060-LD Power Cyan

0070-LD Power Black

-

Copier > Test Routines : This menu performs test routines for the engine.

Depth 1

100-Motor

101-Clutch

102-Paper Handling

105-Charger

Depth 2

0051-YMCK OPC Motor

0052-YMCK OPC Motor Rdy

0072-YMCK DEV Motor

0073-YMCK DEV Motor Rdy

0260-SMPS Fan

0340-Feed Mot

0360-ITB Tension Release Motor

0010-Tray1 Pickup

0050-Registration

0171-Front cover open

0190-OutBin Full

0240-DR Nip Release

0250-Knock Up Plate

0251-Fuser Gap Enable

0010-Tray1 Empty

0360-Regi Sens

0370-Exit Sens

0680-ITB Tension Home Sensor

0030-K MHV Bias

0031-Color MHV Bias



4-25


4-26

106-Developer

107-Transfer

109-Fixing

110-LSU

111-Toner

0000-Y Dev Bias

0010-M Dev Bias

0020-C Dev Bias

0030-K Dev Bias

0040-Black OPC Home Sensor

0050-Color OPC Home Sensor

0060-DR Nip Home Sensor

0070-Yellow Blade DC

0080-Magenta Blade DC

0090-Cyan Blade DC

0100-Black Blade DC

0071-YMCK THV Bias

0072-YMCK THV Bias R

0073-YMCK THV- Bias

0080-THV +

0090-THV + R

0160-Erase Lamp

0000-Temp A

0011-LSU Temperature

0012-Inner Temperature

0013-Outer Temperature

0014-Huminity

0020-Fuser Fan Rdy

0040-Fuser Fan Run

0000-LSU Motor1 Rdy

0060-LSU Motor1 Run

0080-LD Power1

0090-LD Power2

0100-LD Power3

0110-LD Power4

0080-ID Sensor

0090-ID Sensor Chk

-

Fax > NVM Read/Write : This menu changes a configuration value for fax firmware.

0200-Pause Dial Time

0210-Dial Pul. M/B

0220-AutoDial P-Time

0300-Ring On Time

0310-Ring Off Time

0320-Ring Det. Freq

0400-DTMF H-Freq Lv

0410-DTMF L-Freq Lv

0420-DTMF Timing

0500-Dial Mode

0520-Error Rate

0530-Dial tone detect

0540-Loop cur. det.

0550-Busy sngl det.

0700-LineMon. Setting

0800-Modem Speed



0810-Fax Trans. Lv

0830-AutoDialTimeout

-

Fax > Test Routines : This menu performs test routines for the fax.

0012-Sngl T 1100 L1

0014-Sngl T 1650 L1

0015-Sngl T 1850 L1

0016-Sngl T 2100 L1

0020-DTMF # Line1

0021-DTMF * Line1

0022-DTMF 0 Line1

0023-DTMF 1 Line1

0024-DTMF 2 Line1

0025-DTMF 3 Line1

0026-DTMF 4 Line1

0027-DTMF 5 Line1

0028-DTMF 6 Line1

0029-DTMF 7 Line1

0030-DTMF 8 Line1

0031-DTMF 9 Line1

0040-V.21 300 Ln1

0041-V.27ter2400L1

0042-V.27ter4800L1

0043-V.29 7200 L1

0044-V.29 9600 L1

0045-V.17 7200 L1

0046-V.17 9600 L1

0047-V.17 12000 L1

0048-V.17 14400 L1

0049-V.34 2400 L1

0050-V.34 4800 L1

0051-V.34 7200 L1

0052-V.34 9600 L1

0053-V.34 12000 L1

0054-V.34 14400 L1

0055-V.34 16800 L1

0056-V.34 19200 L1

0057-V.34 21600 L1

0058-V.34 24000 L1

0059-V.34 26400 L1

0060-V.34 28800 L1

0061-V.34 31200 L1

0062-V.34 33600 L1

e) Report

•

Supplies Info

Supplies Information Report shows toner cartridge information such as toner remaining, toner capacity, toner product date etc.

•

Configuration

Configuration report shows the status of the user-selectable options. You may print this list to confirm your changes after changing settings. This page provides useful information for service.

•

Error Info

Error Information Report shows error records.


4-27


4.1.8.2.

Tech Mode (CLX-4195FW) a) Entering Tech Mode

To enter the service mode, press 1,2,3 number keys simultaneously. When the password dialog box appears, enter “1934” and press the “OK” button.

b) Tech Mode Menu

Depth 1

Information

Depth 2

General

Depth 4

Test Routine

Software Version

Report

Copier

Fax

Others

Depth 3

Machine Serial Number

Network IP Address

Set Version

Main Controller

User Interface

Network Controller

Fax Protocol Dump

Configuration

Supplies Information

Usage Counter

Error Information

Auto Color Registration

Job Duty

Auto Toning History

NVM Read/Write

Test Routine

NVM Read/Write

Test Routine

Protocol Report

Shading Test

Memory Clear

Toner Low Level

Counter Reset

Engine Footer

Shade and Print Report

Print last shade report

Country

[1-30]% : 10

Fuser

Pickup Roller

Retard Roller

Torque Limiter

Transfer Roller

Scan

Off

On



c) Information

•

General

This menu displays the machine’s serial number, assigned IP address.

•

Software Version

This menu displays all the version of the software installed in the system in detail.

•

Report

You can print the various report that is stored in system.

d) Machine Test

•

Copier

-

NVM Read/Write : This menu changes a configuration value for engine firmware.

Depth 1

105-0030

105-0031

106-0000

106-0010

106-0020

106-0030

106-0121

106-0122

106-0123

106-0124

107-0030

107-0080

109-0010

110-0040

110-0050

110-0060

110-0070

Depth 2

MHV DC Black

MHV DC Color

Deve DC Yellow

Deve DC Magenta

Deve DC Cyan

Deve DC Black

Yellow Blade DC

Magenta Blade DC

Cyan Blade DC

Black Blade DC

Transfer1 High Voltage(THV) Black

Transfer2 High Voltage(THV2)

Run Temperature offset

LD Power Yellow

LD Power Magenta

LD Power Cyan

LD Power Black

-

Test Routines : This menu performs test routines for the engine.

Depth 1

100-0051

100-0052

100-0072

100-0073

100-0260

100-0340

100-0360

101-0010

101-0050

Depth 2

OPC Motor

OPC Motor Ready

DEV Motor

DEV Motor Ready

SMPS Fan Run

Feed Motor

ITB Tension Release Motor

T1 Pick-Up Clutch

Registration Clutch


4-29


106-0060

106-0070

106-0080

106-0090

106-0100

107-0071

107-0072

107-0073

107-0080

107-0090

107-0160

109-0000

109-0011

109-0012

109-0013

109-0014

109-0020

109-0040

110-0000

110-0060

110-0080

110-0090

110-0100

110-0110

105-0030

105-0031

106-0000

106-0010

106-0020

106-0030

106-0040

106-0050

101-0171

101-0190

101-0240

101-0250

101-0251

102-0010

102-0360

102-0370

102-0680

4-30

Cover Open Sensor

Out-Bin Full Sensor

DR Nip Release

Knock Up Plate

FuserGapEnable

T1 Paper Empty Sensor

Regi. Sensor

Exit Sensor

ITB Tension Home Sensor

Black MHV Bias

Color MHV Bias

Yellow Dev Bias

Magenta Dev Bias

Cyan Dev Bias

Black Dev Bias

Black OPC Home Sensor

Color OPC Home Sensor

DR Nip Home Sensor

Yellow Blade DC

Magenta Blade DC

Cyan Blade DC

Black Blade DC

THV Bias

THV Bias Read

THV(-) Bias iTHV(+) Bias iTHV Bias Read

Erase Lamp1

Fuser Temperature A

LSU Temperature

Inner Temperature

Outer Temperature

Huminity

Fuser Fan Run Ready

Fuser Fan Run

LSU Motor1 Run Ready

LSU Motor1 Run

LSU LD Power1

LSU LD Power2

LSU LD Power3

LSU LD Power4



111-0080

111-0090

ID Sensor

ID Sensor Check

•

Fax

-

NVM Read/Write : This menu changes a configuration value for fax firmware.

020-200

020-210

020-220

020-300

020-310

020-320

020-400

020-410

020-420

020-500

Pause Dial Time

Dial Pulse M/B ratio

Auto Dial Start Pause Time

Ring On Time

Ring Off Time

Ring Detection Freq

DTMF High-Freq Level

DTMF Low-Freq Level

DTMF Timing

Dial Mode

020-520

020-530

020-540

020-550

020-700

020-800

020-810

020-830

Error Rate

Dial tone detect

Loop current detect

Busy signal detect

Line Monitor Setting

Modem Speed

Fax Transmission Level

Auto Dial Timeout

-

Test Routines : This menu performs test routines for the fax.

020-012

020-014

020-015

020-016

020-020

020-021

020-022

020-023

020-024

020-025

020-026

020-027

020-028

020-029

020-030

020-031

020-040

020-041

020-042

020-043

Sngl Tone 1100Hz Ln1




DTMF # Line1

DTMF * Line1

DTMF 0 Line1

DTMF 1 Line1

DTMF 2 Line1

DTMF 3 Line1

DTMF 4 Line1

DTMF 5 Line1

DTMF 6 Line1

DTMF 7 Line1

DTMF 8 Line1

DTMF 9 Line1

V.21 300 bps Line1

V.27ter 2400 bps Line1

V.27ter 4800 bps Line1

V.29 7200 bps Line1

020-044

020-045

020-046

020-047

020-048

020-049

020-050

020-051

020-052

020-053

020-054

020-055

020-056

020-057

020-058

020-059

020-060

020-061

020-062

V.29 9600 bps Line1

V.17 7200 bps Line1

V.17 9600 bps Line1

V.17 12000 bps Line1


V.34 2400 bps Line1

V.34 4800 bps Line1

V.34 7200 bps Line1

V.34 9600 bps Line1












4-31


e) Report

•

Shading Test

This function is to check quality of scanned images, especially defect in optical devices, including lens, mirror, lamp, and etc, are suspected.

•

Memory Clear

The function resets the system to factory default settings. This function is used to reset the system to the initial value when the product is functioning abnormally . All the values are returned to the default values, and all the information, which was set by the user, will be erased.

•

Toner Low Level

The function is to set up the time to inform toner low status. This function can provide user convenience for replacing the toner cartridge.

•

Counter Reset

This function resets the count value you select.

•

Engine Footer

This function is for monitoring of the engine status. If you perform this function, at printing, the setting value for engine is shown on the bottom of the printed page.



4.2. Troubleshooting

4.2.1.

Procedure of checking the symptoms

Before attempting to repair the printer first obtain a detailed description of the problem from the customer.

Power On

OPE LED

ON?

- No Power

- Power Module error

- Main PBA

OPE LED

Green OK?

Red LED on /

Error message is displayed.

See the troubleshooting for error code

Print (test page)

Printing quality is nomal?

END

Refer to "Solution of Image Problem"


4-33


4.2.1.1.

Basic Check List

1) Check the Power.

• Check that the power switch is turned on.

• Check that the power cable is plugged into the outlet and the printer.

• Check the voltage of the power outlet.

2) Check the LED of Panel.

• Is there OPE LED ON?

› If not check power cable, switch SMPS or Main board.

• Is the abnormal Lamp?

› Check the Main board and cable harness.

3) Check the Paper Path

• Is there a Paper Jam?

› Remove any paper fragments caught in the paper path.

• Paper Jam occurs repeatedly at a specific point in the Paper Path

› Open the fuser cover, Jam clear.

› Dismantle the machine and carefully inspect the region where the jam occurs.

(Especially, check if paper fragments are caught in the Fuser

4) Print the Information Page (Configuration).

• Try printing a test page from a computer.

› If there is an error check cables and driver installation.

5) Check the Print Quality.

• Is there are a Print Quality Problem?

› Refer to image quality problem section.

6) Check consumables (toner etc.).

• Using the keys print the Test Pattern.

› Expected life of various consumable parts, compare this with the figures printed and replace as required



4.2.2.

Error Code and Troubleshooting

Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, if necessary.

NOTE

Some messages may not appear on the display depending on the options or models.

Error Code

C2-3410

C2-3512

C2-4110

C2-4120

C2-4150

C2-4320

C2-4410

C2-4512

C2-5110

C2-5120

C2-2150

C2-2320

C2-2410

C2-2512

C2-3110

C2-3120

C2-3150

C2-3320

A1-1210

A1-2112

A1-3612

A1-4111

A1-4112

A1-4310

A2-1210

A2-2110

A3-3211

A3-3212

A3-3311

A3-3312

A3-3320

C2-2110

C2-2120

Error Message

Actuator Motor Failure : #A1-1210. Call for service if the problem persists.






Actuator Fan Failure : #A2-1210. Call for service if the problem persists.

Actuator Fan Failure : #A2-2110 . Call for service if the problem persists.

Actuator Sensor Failure #A3-3211: Call for service if the problem persists.




Not proper room temperature. Change room temperature.

Prepare new yellow toner cartridge.

Replace with new yellow toner cartridge.


Yellow Toner Failure: #C2-2320. Install yellow toner cartridge again.

Install yellow toner cartridge.

Yellow toner cartridge is not compatible. Check user's guide.

Prepare new magenta toner cartridge.

Replace with new magenta toner cartridge.


Magenta Toner Failure: #C2-3320. Install magenta toner cartridge again.

Install magenta toner cartridge.

Magenta toner cartridge is not compatible. Check user's guide.

Prepare new cyan toner cartridge.

Replace with new cyan toner cartridge.


Cyan Toner Failure: #C2-4320. Install cyan toner cartridge again.

Install cyan toner cartridge.

Cyan toner cartridge is not compatible. Check user's guide.

Prepare new black toner cartridge.

Replace with new black toner cartridge.

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Troubleshooting

Page

Page 4–38

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4-35


Error Code

S4-2111

S4-2112

S4-3111

S5-3110

S6-3123

S6-3128

U1-2132

U1-2315

M1-1110

M1-5112

M2-1110

M2-1116

M3-1110

M3-2130

S2-4120

S3-3121

U1-2320

U1-2330

U1-2334

U1-2340

U1-234H

U2-6122

U2-6142

U3-3113

U3-3114

C5-1410

C5-1710

C6-1110

C6-1120

C7-1110

C7-1311

C9-1112

C9-1116

C2-5150

C2-5320

C2-5410

C2-5512

C5-1110

C5-1120

C5-1310

Error Message

Replace with new toner cartridge.Replace with black new toner cartridge.

Black Toner Failure: #C2-5320. Install black toner cartridge again.

Install black toner cartridge.

Black toner cartridge is not compatible. Check user's guide.

Prepare new transfer belt unit.

Replace new transfer belt unit.

Install image transfer belt unit.

Image transfer belt unit is not compatible. Check users guide.

Sensor Failure: #C5-1710. Turn off then on.

Prepare new fuser unit.

Replace with new fuser unit.

Waste toner container is almost full. Order new one.

Waste toner containrt is not installed. Install it.

Replace with new Tray1 pickup roller.

End of life, Replace with new Tray1 retard roller.

Paper jam in tray 1.

Paper is empty in tray 1. Load paper.

Paper jam inside of machine.

Paper jam or empty in tray.

Paper jam in exit area

Too much paper in output bin tray. Remove printed paper

Door is open. Close it.

Scanner locked or another problem occurred.(No Switch Case)Scanner is locked.

Fax Memory is almost full. Print or remove received fax Job

Fax memory is full. Print or remove received fax Job

Fax System Failure: #S4-3111. Install fax modem card again..

UI System Failure: #S5-3110. Call for service

This IP address conflicts with that of other system. Check it.

802.1x authentication failed. Please Contact the System Administrator

Fuser Unit Failure #U1-2132: Turn off then on.

Fuser Unit Failure: #U1-2315.Turn off then on.



Fuser Unit Failure: #U1-2334. Turn off then on

Fuser Unit Failure : #U1-2340.Turn off then on.

Fuser Unit Failure: #U1-234H. Please turn off then on.

LSU Failure: #U2-6122. Please turn off then on.


Original paper jam in front of scanner.


4-36

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Page 4–52

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Page 4–53

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Troubleshooting

Page

Page 4–43

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Page 4–56

Page 4–56


Error Code

U3-3313

U3-3314

U3-4110

Original paper jam inside of scanner.


Door of scanner is open.

Error Message


Troubleshooting

Page

Page 4–56

Page 4–56

Page 4–56


4-37


► Error Code

A1-1210

► Error message


► Symptom

The fuser motor does not operate. / The fuser motor is operating but is recognized as stop status.

► Troubleshooting method

1) Turn the machine off then on. If the error persists, turn the machine off again.

2) Remove the rear and right cover.

3) Check if there are any obstacles or paper around the fuser unit.

4) Check if the connection between main board and fuser motor are correct.

5) If the connection is OK, replace the fuser motor.

6) If the problem persists, replace the main board.



► Error Code

A1-2112

A1-3612




► Symptom

The OPC/Deve motor does not operate. / The OPC/Deve motor is operating but is recognized as stop status.



2) Remove the right cover.

3) Check if the connection between main board and OPC/Deve motor are correct.

4) If the connection is OK, replace the OPC/Deve motor.



4-39


► Error Code

A1-4111

A1-4112



► Symptom

The transfer roller can’t move the engage/disengage position.




3) Check if the connection between main board and Feed drive unit are correct.

4) If the connection is OK, replace the step motor of the Feed drive unit.


► Error Code

A1-4310



► Symptom

The motor for ITB unit does not operate normally.




3) Check if the connection between main board and the main drive unit are correct.

4) If the connection is OK, replace the main drive unit.

4-40



► Error Code

A2-1210

A2-2110




► Symptom

The SMPS fan or Fuser fan does no operate normally.




3) Check if the connection between main board and the related fan is correct.

4) If the connection is OK, replace the defective fan.

► Error Code

A3–3211

A3–3212




► Symptom

The inner temperature sensor is defective.



2) Enter the tech mode. Check the temperature sensor output.

3) If the sensor is defective, replace it.

4) If the temperature sensor is OK, replace the main board.



4-41


► Error Code

A3–3311

A3–3312




► Symptom

The outer temperature sensor is defective.



2) Enter the tech mode. Check the temperature sensor output.


4) If the temperature sensor is OK, replace the main board.

► Error Code

A3–3320


Not proper room temperature. Change room temperature.

► Symptom

The value of the outer temperature sensor is out of normal area.


1) Check if the machine is installed in the proper area.

2) If the temperature sensor is defective, replace it.



► Error Code

C2-2110

C2-3110

C2-4110

C2-5110


Prepare new yellow toner cartridge.

Prepare new magenta toner cartridge.

Prepare new cyan toner cartridge.

Prepare new black toner cartridge.

► Symptom

The remaining toner cartridge is less than 10%


1) Print the supply information report. Check the life remaining of the toner cartridge.

2) If its life is at the end, turn the machine off and replace the toner cartridge with new one.

► Error Code

C2-2120

C2-2150

C2-3120

C2-3150

C2-4120

C2-4150

C2-5120

C2-5150





Replace with new black toner cartridge.

► Symptom

The toner cartridge is at the end of its life.


1) Print the supply information report. Check the life remaining of the toner cartridge.

2) If its life is at the end, turn the machine off and replace the toner cartridge with new one.


4-43


► Error Code

C2-2320

C2-2410

C2-3320

C2-3410

C2-4320

C2-4410

C2-5320

C2-5410


Yellow Toner Failure: #C2-2320. Install yellow toner cartridge again.

Install yellow toner cartridge.

Magenta Toner Failure: #C2-3320. Install magenta toner cartridge again.

Install magenta toner cartridge.

Cyan Toner Failure: #C2-4320. Install cyan toner cartridge again.

Install cyan toner cartridge.

Black Toner Failure: #C2-5320. Install black toner cartridge again.

Install black toner cartridge.

► Symptom

The toner cartridge is not installed or the CRUM has some problem.


1) Check if the toner cartridge is installed properly. Turn the machine off then on.

2) If the error message is not disappear, remove the toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.

3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.

4) If the problem persists, replace the toner cartridge with new one.



► Error Code

C2-2512

C2-3512

C2-4512

C2-5512


Yellow toner cartridge is not compatible. Check user's guide.

Magenta toner cartridge is not compatible. Check user's guide.

Cyan toner cartridge is not compatible. Check user's guide.

Black toner cartridge is not compatible. Check user's guide.

► Symptom

Toner cartridge is not compatible.


1) Print the supply information report. Check information of the toner cartridge.

2) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

► Error Code

C5-1110

C5-1120


Prepare new transfer belt unit.

Replace new transfer belt unit.

► Symptom

The ITB Unit is at the end of its life.


1) Print the supply information report. Check the life remaining of the ITB unit.

2) If its life is at the end, turn the machine off and replace the ITB unit with new one.

► Error Code

C5-1310


Install image transfer belt unit.

► Symptom

The ITB Unit is not installed properly.


1) Turn the machine off. Remove and reinstall the ITB unit.

2) Turn the machine on. If the problem persists, replace the ITB unit.


4-45


► Error Code

C5-1410


Image transfer belt unit is not compatible. Check users guide.

► Symptom

The ITB unit is not compatible.


1) Print the supply information report. Check information of the ITB Unit.

2) If the toner cartridge is not a Samsung genuine ITB Unit, replace with new one.

► Error Code

C5-1710


Sensor Failure: #C5-1710. Turn off then on.

► Symptom

The ITB home position sensor has the problem.


1) Turn the machine off. Replace the ITB Unit.

► Error Code

C6-1110

C6-1120


Prepare new fuser unit.

Replace with new fuser unit.

► Symptom

The fuser unit is at the end of its life.


1) Print the supply information report. Check the life remaining of the fuser unit.

2) If its life is at the end, turn the machine off and replace the fuser unit with new one.

► Error Code

C7-1110


Waste toner container is almost full. Order new one.

► Symptom

The waste toner container is at the end of its life.


1) Print the supply information report. Check the life remaining of the waste toner container.

2) If its life is at the end, turn the machine off and replace the waste toner container with new one.


► Error Code

C7-1311


Waste toner container is not installed. Install it.

► Symptom

The waste toner container is not installed


1) Check if the waste toner container is installed properly.

2) Remove and reinstall the waste toner container.

► Error Code

C9-1112

C9-1116


Replace with new Tray1 pickup roller.

End of life, Replace with new Tray1 retard roller.

► Symptom

The pick up roller or reverse roller is at the end of its life.


1) Turn the machine off.

2) Replace the pick up roller Assy and reverse roller Assy.



4-47


► Error Code

M1–1110


Paper jam in tray 1.

► Symptom

The jammed paper has occurred in the tray1.


1) Remove the jammed paper.

2) If the jammed paper occurs continually, check the followings.

a) Check if the pick up/forward/reverse roller are worn out or contaminated. Clean the contaminated part or replace it.

b) Check if the actuator is assembled correctly.

3) If the pick up clutch is defective, replace it.

► Error Code

M1–5112


Paper is empty in tray 1. Load paper.

► Symptom

Paper is empty in Tray1


1) Take off the cassette. If there is no paper on the tray, load the paper.

2) If the problem persists, check the following.

a) Check if the paper empty sensor is contaminated or defective. Replace it.


► Error Code

M2–1110

M2–1116


Paper jam inside of machine.

Paper jam or empty in tray.

► Symptom

The jammed paper has occurred inside machine.




a) Check if there is any obstacles or paper on the paper path. Remove it.

b) Check if the FRAME-RETARD unit is assembled properly.

4. Alignment and Troubleshooting c) Check if the pick up clutch, regi clutch, feed drive unit are working normally. If there is a defective part, replace it.


4-49


► Error Code

M3–1110


Paper jam in exit area.

► Symptom

The jammed paper has occurred in the exit area.




a) Check if there is any obstacles or paper on the paper path. Remove it.

b) Check if the fuser unit is assembled properly. If the fuser unit is defective, replace it.

c) Check if the FRAME-EXIT unit has any defective parts. Replace the FRAME-EXIT.



► Error Code

M3–2130


Too much paper in output bin tray. Remove printed paper

► Symptom

The machine detected that the output tray has got full or the bin-full sensor is defective.


1) Remove the paper on the output tray.

2) Check if the Bin-full Sensor connector is connected properly. Reconnect it.



4-51


► Error Code

S2–4120


Door is open. Close it.

► Symptom

Door is open or the cover open switch is defective.


1) Check if the front cover is closed perfectly.

2) If the error persists, check that the cover-open sensor is working normally. If it is defective, replace it.

► Error Code

S3–3121


Scanner is locked.

► Symptom

Scanner lock error has occurred. CIS does not move.


1) Check if the CIS unit is moving when power on.

2) Check if the at cable is connected to the CIS unit properly. Re-connect or replace the cable.

3) If the CIS is defective, replace it.

4) Check if there is any defective part in the scanner unit. (Gear, Belt, Motor etc.)




► Error Code

S4–2111

S4–2112


Fax Memory is almost full. Print or remove received fax Job.

Fax memory is full. Print or remove received fax Job.

► Symptom

The fax memory is almost full.


1) Print or remove the received fax job.

► Error Code

S4–3111


Fax System Failure: #S4-3111. Install fax modem card again.

► Symptom

The fax board is not installed or defective.


1) Check if the fax board is installed properly.

2) If the fax board is defective, replace it.


► Error Code

S5–3110


UI System Failure: #S5-3110. Call for service.

► Symptom

The communication error between main board and OPE board has occurred.


1) Turn the machine off then on.

2) If the problem persists, check the followings.

a) Check the connection between main board and OPE board. Reconnect the harness.

b) If the connection is OK, replace the main board or OPE board.


4-53


► Error Code

S6–3123

S6–3128


This IP address conflicts with that of other system. Check it.

802.1x authentication failed. Please Contact the System Administrator.

► Symptom

IP address conflicts with that of other system.


1) Change the machine’s IP address.

2) Check the setting-up for 802.1x confirmation server.

► Error Code

U1–2132

U1–2315

U1–2320

U1–2330

U1–2334

U1–2340

U1–234H








Fuser Unit Failure #U1-234H: Turn off then on.

► Symptom

The temperature control of fuser unit is abnormal.


1) Check if the input voltage is normal.

2) Turn the machine off. Remove and reinstall the fuser unit. Be careful when connecting the AC-connector and

Thermistor connector.

3) Turn the machine on. Is the error message is disappeared?

4) Check the followings. If the fuser unit has any problem, replace it.

a) Check if the fuser connector is connected properly.

b) Check if the halogen lamp voltage is normal.

c) Check if the thermistor is contaminated or twisted.

5) If the problem persists, replace the main board or SMPS board.


► Error Code

U2-6122

U2-6142




► Symptom

LSU Motor does not work normally. / LSU Hsync signal is abnormal.


1) Check if the LSU harness on the main board is connected properly.

2) If it is OK, check that the LSU harness on LSU board is connected properly.

3) Check if the LSU harness is defective.

4) If the problem persists, replace the LSU.


5) If the problem persists after replacing LSU, replace the main board.


4-55


► Error Code

U3-3113

U3-3114

U3-3313

U3-3314




► Symptom

A document jam was detected in the ADF unit.


1) Remove the jammed paper from ADF unit.

2) If the error persists, turn the machine off then on.

3) If the document jam occurs continually, open the ADF cover-top. Check if the ADF pick up roller is contaminated or worn out. Clean or replace it.

4) If the pick up roller is OK, check the followings.

a) Check if the ADF motor is working normally.

b) Check if the connector on the ADF joint board is connected correctly.

5) If the problem persists, replace the ADF unit.

► Error Code

U3-4110


Door of scanner is open.

► Symptom

ADF or ADF top cover is opened.


1) Close the ADF unit.

2) Close the ADF top cover.


4.2.3.

Image quality problems

1) Vertical Black Line and Band

• Description : Straight thin black vertical line occurs in the printed image.


Cause and Check Point

Check if the surface of the charge roller is scratched or contaminated.

Check if there are grooves on the circumference of the

OPC drum.

Check if the cleaning blade is damaged

Solution

Replace the toner cartridge and test again.



Check if paper transfer belt is damaged or contaminated.

Replace the ITB unit and test again.

2) Vertical White Line

• Description : White vertical voids in the image.


Check if the LSU window or internal lenses of LSU is contaminated.

Solution

Clean the LSU window with recommended cleaner(IPA).

Clean the window with a clean cotton swab. If dirt is inside the LSU, replace the LSU.

Check if there are scratches on the circumference of the

OPC drum.

Check if there are scratches on the circumference of the developing roller.






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3) Contamination on back of page

• Description : The back of the page is contaminated.


Dirty registration roller, pressure roller, feed roller, etc.

Any dirty rollers through the path of the paper.

Solution

Identify the roller which may cause the problem by comparing the period of the contamination on images with the size of rollers. Clean any dirt from the roller or replace the dirty roller.

Check if the transfer roller is damaged or contaminated.

Replace the transfer roller and test again.



4) Dark or Black image

• Description : The black page is printed out.


No charging voltage in the HVPS.

Poor contact between toner cartridge and set contacts.

HVPS is defective.

Solution

Check the connecting state between the Main PBA and

HVPS. Reconnect the harness.

Clean the contacts as necessary. Replace any deformed or damaged contacts.

Replace the HVPS.



5) Blank Page

• Description : Blank page is printed.


Bad contacts from OPC drum and/or toner cartridge to ground.

Not working the LSU.

Not working the developing bias voltage on HVPS.

6) Uneven Density

• Description : Print Density is uneven between left and right.

Solution

Check the terminal of Ground-OPC.

Check the connector of LSU.

Replace the HVPS.


The life of the Toner Cartridge has expired.

The pressure force in the left and right springs of the ITB unit is not even.

Solution

Replace the toner cartridge.

Replace the ITB Unit


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7) Horizontal Bands

• Description : Dark or white horizontal stripes appear in the page. (These may occur at regular intervals down the page.)


The developing roller, OPC drum or other rollers in the toner cartridge may be contaminated or deformed.

Bad contacts of HV terminals of the toner cartridge with high voltage terminals from printer set.

Solution

Replace the toner cartridge.

Clean all HV terminals in the cartridge and on the set frame. Ensure all toner or paper dust, particles are removed.

8) Poor Fusing

• Description : Toner is not properly fixed on paper.


The media doesn’t meet specification

Fuser is defective

Solution

Use the proper media in specifications.

Replace the fuser unit.



4.2.4.

Other errors

1) Multi-feeding

•

Description : Multiple sheet of paper are fed at once.

Check and cause

Pick clutch or Regi clutch does not work properly.

Solution

Replace the defective clutch if necessary.

Pick up/ Forward / Retard roller is worn out or contaminated.

Clean or replace the defective roller.

2) No-Power

•

Description : When system power is turned on, LED and LCD on the operator panel do not come on.

Check and cause

The connection between main board and OPE board is bad.

HVPS/SMPS output is abnormal.

Solution

Reconnect or replace the harness.

Replace the HVPS/SMPS board.

3) Calibrating the touch screen (Touch screen model only)

•

Description : Touch screen does not operate properly.

Check and cause

The linearity value for touch panel has changed due to using a machine long hours or surroundings.

Solution

1) Turn off the machine.

2) While pressing the number 0 on numeric keys, turn the machine on. Wait until calibration screen appears.

3) Press centre of mark + following order 1~9. Use your finger. Perform 2 times.

4) If there is no problem, “Complete” will appear on LCD and reboot the machine. When making a mistake, start again from the step 1.


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No results