During a call
This section describes tasks you can perform when you are currently engaged in a call. Soft key and function key names are in Bold. Phone number means to dial a phone number or an extension number.
Task
Create conference call with call on hold
Key Sequence
Current call + Call on hold (on the same line)+ Join
End call End Call
Hold call
Park current call
Split conference into 2 calls on hold
Transfer call after consulting
Transfer call without consulting (blind transfer)
Transfer call to another user's voicemail
Hold
Menu + 1 + 6 + orbit number + Dial
OR
Menu + 1 + 7 + orbit number + Dial †
Split
Trnsfer + Normal + phone number + Dial
Trnsfer + Blind + phone number + Dial
Trnsfer + Blind + phone number + + Dial
Other tasks
This section describes tasks you can perform when not currently engaged in a call. Soft key and function key names are in Bold. Phone number means to dial a phone number or an extension number. Off hook means to pick up the handset or press New Call, any line key or the headset button.
Access voice mail
Task Key Sequence
Press the Msgs soft key and follow voice or visual prompts.
Answer call
Create conference call
Answer
Phone number + Confrnc + phone number + Confrnc
End call
Resume call
List all parked calls
List one parked call
Log in or out of a phone
End Call
Call on hold + Resume
+ 904 + Dial
+ 904 + orbit number + Dial
To log in: + Dial + 98 + extension + password + # + 1
To log out: + Dial + 98 + extension + password + # + 2
Menu options available on the 98 menu include: 1 - Log in, 2 - Log out, 3 - Log in to a different station,
4 - Change your status, 5 - record your agent greeting and 6 - Log in or out of queues.
Page
Pick up held or alerting call
(on a station to which you have access)
+ 901 + zone number + Dial
Off hook + + pause + 95 + extension
Pick up group call
Pick up parked call
Off hook + Menu + 1 + 9 OR Off hook + Menu + 1 + 10 †
Off hook + Menu + 1 + 7 OR Off hook + Menu + 1 + 8 †
Place call New Call + phone number + lift handset or press headset key
OR
OR
Phone number + Dial
Phone number + lift handset or press headset key
† The lower number menu option is used for Managed IP Phones when the Call Forward feature is disabled (default setting).
The higher number menu option is used on non-managed phones or Managed IP Phones with the Call Forward feature enabled.
Polycom® SoundPoint® IP 330/331/335 and 320/321 SIP Quick Reference ©1994-2015 Genesys Telecommunications Laboratories, Inc.
Polycom® SoundPoint®
IP 330/331/335 and 320/321 SIP
Quick Reference
These instructions highlight Polycom phone features. See your Polycom User Guide for more detailed instructions on using soft keys, feature keys and the phone menu.
Polycom application firmware requirements for each model are listed on the SIP IP Phones information page available at the Genesys
Testlab website, http://testlab.inin.com.
Genesys Telecommunications Laboratories, Inc.
2001 Junipero Serra Boulevard
Daly City, CA 94014
Telephone/Fax (844) 274-5992 www.genesys.com
DC-012-4.0-QR17 Revised 10/27/2017
Access voice mail
Received messages are indicated by a flashing Message
Waiting Indicator LED on the phone and a visual notification on the display. Individual line indicators reflect voice messages left on that line.
1. Press the Msgs soft key.
2. Follow voice prompts or visual prompts in the graphic display to listen to messages.
3. (Optional) If multiple lines are in use, select a line from which to retrieve messages.
Voice mail is an optional feature that requires both Interaction
Administrator and Polycom phone configuration. Contact your system administrator.
Note: If multiple calls are on hold on a single line key, use the arrow keys to switch between them, then press the
Resume soft key. Or press a line key to resume the first call on hold on that line.
Page a zone
1. Get a dial tone.
2. Dial + 901 zone number and press the key.
3. Complete page and hang up.
Dial function
Tip: Zone numbers are station extensions, station group extensions, user extensions, or workgroup extensions.
Create a conference call
1. Call the first party.
2. Press the Confrnc soft key to get a new line and place the first call on hold.
3. Call the second party.
4. When second party answers, press the Confrnc soft key again to join all parties in a conference.
Join a conference call
Press the Join soft key to create a conference call at any time between an active call and a call on hold on the same or another line.
Split a conference call
After you establish a conference call, press the Split soft key to place both calls on hold.
Park a call
You can park your currently active call in a specific orbit.
This places the call on hold and removes it from your station.
1. During a call, press the Menu function key.
2. Select 1. Features and then 6. Park by using the arrow keys or by typing the menu selection number.
3. Enter an orbit number and press the Dial function key.
Note: You can use any single digit to 9 digit number, and 10 digit numbers up to 4294967294. Avoid orbit numbers starting with 0 (zero). If the orbit number is already in use, you remain connected to the caller. Repeat this procedure and choose another orbit number.
Distinctive ring
If your phone is a Managed IP Phone, your CIC administrator can configure distinctive ring tones for incoming Internal, External, and Direct Dialed calls. This overrides Ring Type settings made on your phone.
Pick up a parked call
You can pick up a parked call from any other station.
1. Get a dial tone by pressing the New Call soft key; pressing a line key; picking up the handset; or, if using a headset, pressing the headset key.
2. Press the Menu function key.
3. Select 1. Features and then 7. Call Pickup by using the arrow keys or typing the menu selection number.
4. Enter the orbit number and press the Dial function key.
Do Not Disturb
If your phone is a Managed IP Phone, your CIC administrator can enable DND synchronization between your phone setting and your CIC user status.
• Press the Menu function key and select Features, and then select Do Not Disturb to prevent the phone from ringing on incoming calls and to set your user status to
"Do Not Disturb" or other selected status.
• Select Do Not Disturb again to turn DND status off on the phone and set your user status to your last available status or other selected status.
Refer to CIC client help for details.
Hold and resume a call
During a call, press the Hold function key. The call is placed on hold. Press Hold function key or the Resume soft key to resume the call.
List parked calls
You can hear the details of parked calls: orbit number, who called, and how long the call has been on hold. Do one of the following:
• For all parked calls: Press
• For one parked call: Press
Dial function key.
+ 904 + Dial function key.
+ 904 + orbit number +
Pick up a group call
You can answer a call that is ringing on any extension in your group by doing one of the following:
1. If you are currently on a call, press the Hold key.
2. Press the Menu function key.
3. Select 1. Features and then 9. Group Pickup.
Note: If more than one call is ringing on the phones in your group, the oldest call (the first to ring) is picked up.
Polycom® SoundPoint® IP 330/331/335 and 320/321 SIP Quick Reference ©1994-2015 Genesys Telecommunications Laboratories, Inc.
Place a call
Use any of the following methods for placing a call:
• Lift the handset, dial a number.
• Dial a number, press the Dial function key, then lift the handset or press the headset key.
• With handset on hook, press the New Call soft key or any assigned line key, dial a number, then lift the handset or press the headset key.
• Press a line key, dial a number, lift handset or press the headset key.
Transfer a call after consulting
Before you transfer a call, you can consult the party to whom you are transferring the call or you can just transfer the call (blind transfer).
1. During a call, press the Trnsfer soft key to put the call on hold.
2. Do one of the following:
• Press the Normal soft key, dial the number to which you want to transfer the call and press the Dial function key.
• Press the Normal soft key, then the Callers soft key.
Use the arrow keys to choose a number from a list of received calls and press the Dial function key.
• Press the Normal soft key, then the Dir soft key. Use the arrow keys to menu to choose a number from the list of your contacts and press the Dial function key.
3. After consulting with the party to whom you are transferring the call, do one of the following:
• Press the Trnsfer soft key to complete the transfer.
• Press the Split soft key to put the first call on hold and keep the second call as the active call.
Transfer a call without consulting
You can transfer a call without consulting the party to whom you are transferring the call (blind transfer).
1. During a call, press the Trnsfer soft key to put the call on hold.
2. Do one of the following:
• Press the Blind soft key, dial the number to which you want to transfer the call and press the Dial function key.
• Press the Blind soft key, then the Callers soft key.
Use the arrow keys to choose a number from a list of received calls and press the Dial function key.
• Press the Blind soft key, then the Dir soft key. Use the arrow keys to choose a number from the list of contacts and press the Dial function key.
Transfer a call to voice mail
You leave a message for another CIC user or transfer your current call directly to another CIC user's voice mail. Do one of the following:
• Press a fter dialing a CIC user's extension number to leave a voice mail message.
• To transfer a call to another CIC user's voice mail, press the Transfer soft key, press the Blind soft key key, dial the extension number, press function key.
, and press the Dial
Shared Lines Appearances
Your phone can be configured to display secondary “lines” for other user’s extensions. A shared line is indicated by a different line icon.
†
If two phones share a line, an incoming call to that number causes both phones to ring. You can answer a call or pick up a call on hold on a shared line by pressing the line button. A call can be answered on either phone but not both.
Calls on shared lines can be transferred, put on hold, or added to a conference.
For more information on Shared Line Appearances, see
Configuration of IC Phone Features for Polycom Phones in the CIC Documentation Library.
† A shared line is an optional feature configured on the server and may not be supported on your particular system. Contact your system administrator.
Two Way Intercom Page
Your phone can be configured to work as intercom.
‡
1. Get a dial tone.
2. Dial + 900 + extension and press the Dial soft key.
• If the number dialed is not busy, the intercom call is connected and you can start talking. (The receiving phone may play a tone to alert the person called.)
• If the receiving phone is busy, then the call can be sent to voicemail, transferred, or disconnected like any other call.
3. Complete the conversation and hang up or press End
Call .
‡ Intercom paging is an optional feature that must configured for both the sending and receiving phones, users and CIC stations. It may not be supported on your phone. Contact your system administrator.
