During a call
This section describes tasks you can perform when you are currently engaged in a call. Soft key and function key names are in Bold. Phone number means to dial a phone number or an extension number.
Task
Create conference call with call on hold
Key Sequence
Current call + Call on hold (on the same line)+ Join
End call End Call
Hold call
Park current call
Split conference into 2 calls on hold
Transfer call after consulting
Transfer call without consulting (blind transfer)
Transfer call to another user's voicemail
Hold
More + Park + orbit number + Park
Split
Trnsfer + phone number + Trnsfer
Trnsfer + Blind + phone number
Trnsfer + Blind + phone number +
Other tasks
This section describes tasks you can perform when not currently engaged in a call. Soft key and function key names are in Bold. Phone number means to dial a phone number or an extension number. Off hook means to pick up the handset or press NewCall, any line key or the headset button.
Task Key Sequence
Access voice mail Messages function key + (optional) select line + Connect
Answer call
Create conference call
Answer
Phone number + Confrnc + phone number + Confrnc
End call
Resume call
List all parked calls
List one parked call
End Call
Call on hold + Resume
+ 904 + Dial
+ 904 + orbit number + Dial
Log in or out of a phone
Page
Pick up held or alerting call
(on a station to which you have access)
Pick up group call
Pick up parked call
Place call
To log in: + Dial + 98 + extension + password + # + 1
To log out: + Dial + 98 + extension + password + # + 2
Menu options available on the 98 menu include: 1 - Log in, 2 - Log out, 3 - Log in to a different station,
4 - Change your status, 5 - record your agent greeting and 6 - Log in or out of queues.
+ 901 + zone number + Dial
Off hook + + pause + 95 + extension
Off hook + Pickup + Group
Off hook + Pickup + Rtrieve + orbit number +Rtrieve
New Call + phone number + lift handset or press headset key
OR
Phone number + Dial
OR
Phone number + lift handset or press headset key
Polycom® SoundPoint® IP 501/550/560 and 601/650/670 SIP Quick Reference ©1994-2015 Genesys Telecommunications Laboratories, Inc.
Polycom® SoundPoint®
IP
501/550/560 SIP and
IP 601/650/670 SIP
Quick Reference
These instructions highlight Polycom phone features. See your Polycom User Guide for more detailed instructions on using soft keys, feature keys and the phone menu.
Polycom application firmware requirements for each model are listed on the SIP IP Phones information page available at the Genesys
Testlab website, http://testlab.inin.com.
Genesys Telecommunications Laboratories, Inc.
2001 Junipero Serra Boulevard
Daly City, CA 94014
Telephone/Fax (844) 274-5992 www.genesys.com
DC-012-4.0-QRP2 Revised 10/27/2017
Access voice mail
Received messages are indicated by a flashing Message
Waiting Indicator LED on the phone and optionally a visual notification on the display. Individual line indicators reflect voice messages left on that line.
1. Press the Messages function key.
2. (Optional) If multiple lines are in use, select a line from which to retrieve messages.
3. Display indicates number of messages and their importance. Press Connect to initiate retrieval from the
Message Center, OR Press Clear to turn off the flashing
LED without listening to messages.
4. Follow voice prompts to listen to messages.
Voice mail is an optional feature that requires both Interaction Administrator and Polycom phone configuration. Contact your system administrator.
Create a conference call
1. Call the first party.
2. Press the Conference feature key or the Confrnc soft key to get a new line and place the first call on hold.
3. Dial the second party.
4. When second party answers, press the Conference feature key or the Confrnc soft key to join both calls in a conference.
Join a conference call
Press the More + Join soft keys to create a conference call at any time between an active call and a call on hold on the same line.
Split a conference call
After you establish a conference call, press the Split soft key to place both calls on hold.
Distinctive ring
If your phone is a Managed IP Phone, your CIC administrator can configure distinctive ring tones for incoming Internal, External, and Direct Dialed calls. This overrides Ring Type settings you make directly on your phone.
Do Not Disturb
If your phone is a Managed IP Phone, your CIC administrator can enable DND synchronization between your phone setting and your CIC user status.
• Press the Do Not Disturb function key to prevent the phone from ringing on incoming calls and to set your CIC user status to "Do Not Disturb" or other selected status.
• Press the Do Not Disturb function key again to turn
DND status off on the phone and set your CIC user status to your last available status or other selected status.
Refer to CIC client help for details.
Hold and resume a call
During a call, press the Hold key or the Hold soft key. The call is placed on hold. Press the Resume soft key to retrieve the call.
Note: If multiple calls are on hold on a single line key, use the arrow keys to switch between them, then press
Resume. Or press the line key to retrieve the first call on hold on that line.
Page a zone
1. Get a dial tone.
2. Dial + 901 + zone number and press the Dial soft key.
(The phone beeps to prompt you to start talking.)
3. Complete page and hang up.
Tip: Zone numbers are station extensions, station group extensions, user extensions, or workgroup extensions.
Park a call
You can park your currently active call in a specific orbit.
This places the call on hold and removes it from your station.
1. During a call, press the More + Park soft keys.
2. Enter an orbit number and press Park again.
Note: You can use any single digit to 9 digit number, and 10 digit numbers up to 4294967294. Avoid orbit numbers starting with 0 (zero). If the orbit number is already in use, you remain connected to the caller. Repeat this procedure and choose another orbit number.
Pick up a parked call
You can pick up a parked call from any other station.
1. Get a dial tone by pressing the New Call soft key; pressing a line key; picking up the handset; or, if using a headset, pressing the headset key.
2. Press the Pickup + Rtrieve soft keys.
3. Enter the orbit number and press the Rtrieve soft key again.
List parked calls
You can hear the details of parked calls: orbit number, who called, and how long the call has been on hold. Do one of the following:
• For all parked calls: Press
• For one parked call: Press
Dial soft key.
+ 904 + the Dial soft key.
+ 904 + orbit number +
Pick up a group call
You can answer a call that is ringing on any extension in your group by doing one of the following:
• If phone is on hook, press the New Call + Pickup +
Group soft keys.
• If phone is off hook, press the Pickup + Group soft keys.
Note: If more than one call is ringing on the phones in your group, the oldest call (the first to ring) is picked up.
Place a call
Use any of the following methods for placing a call:
• Dial a number and press the Dial soft key, then lift the handset or press the headset key.
• Press the New Call soft key, dial a number, then lift handset or press the headset key.
• Lift the handset, dial a number.
• Press a line key, dial a number, lift handset or press the headset key.
Transfer a call after consulting
Before you transfer a call, you can consult the party to whom you are transferring the call or you can just transfer the call (blind transfer).
1. During a call, press the Transfer feature key or the
Trnsfer soft key to put the call on hold.
2. Do one of the following:
• Dial the number to which you want to transfer the call.
• Use the arrow keys to choose a number from the speed dial list or missed call list and press the Dial soft key.
• Use the Features menu to choose a number from the placed or received call list and press the Dial soft key.
3. After consulting with the party to whom you are transferring the call, do one of the following:
• Press the Transfer feature key or the Trnsfer soft key to complete the transfer.
• Press the Split soft key to put the first call on hold and keep the second call as the active call.
Transfer a call without consulting
You can transfer a call without consulting the party to whom you are transferring the call (blind transfer).
1. During a call, press the Transfer feature key or the
Trnsfer soft key to put the call on hold.
2. Press the Blind soft key to transfer the call without consultation.
3. Do one of the following:
• Dial the number to which you want to transfer the call.
• Use the arrow keys to choose a number from the speed dial list or missed call list and press the Dial soft key.
• Use the Features menu to choose a number from the placed or received call list and press the Dial soft key.
Transfer a call to voice mail
You leave a message for another CIC user or transfer your current call directly to another CIC user's voice mail. Do one of the following:
• Press a fter dialing a CIC user's extension number to leave a voice mail message.
• To transfer a call to another CIC's user's voice mail, press the Transfer feature key or the Trnsfer soft key to put the call on hold, press the Blind soft key, dial the extension number and press .
Polycom® SoundPoint® IP 501/550/560 and 601/650/670 SIP Quick Reference ©1994-2015 Genesys Telecommunications Laboratories, Inc.
Shared Lines Appearances
Your phone can be configured to display secondary “lines” for other user’s extensions. †
A shared line is indicated by a black and gray telephone icon. A private line is indicated by a solid black telephone icon. The shared line icon changes to a moving icon when the shared line is in use.
If two phones share a line, an incoming call to that number causes both phones to ring. You can answer a call or pick up a call on hold on a shared line by pressing the line button. A call can be answered on either phone but not both. Calls on shared lines can be transferred, put on hold, or added to a conference.
For more information on Shared Line Appearances, see
Configuration of IC Phone Features for Polycom Phones in the
CIC Documentation Library.
† A shared line is an optional feature configured on the server and may not be supported on your particular system. Contact your system administrator.
Two Way Intercom Page
Your phone can be configured to work as intercom.
‡
1. Get a dial tone.
2. Dial + 900 + extension number and press the Dial soft key.
• If the number dialed is not busy, the intercom call is connected and you can start talking. (The receiving phone may play a tone to alert the person called.)
• If the receiving phone is busy, then the call can be sent to voicemail, transferred, or disconnected like any other call.
3. Complete the conversation and hang up or press End
Call .
‡ Intercom paging is an optional feature that must configured for both the sending and receiving phones, users and CIC stations. It may not be supported on your phone. Contact your system administrator.
