Dell 250N Personal Computer User manual

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Dell™ SmartPC™ 200N and 250N
Owner’s Manual
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Hints, Notices, and Cautions
HINT: A HINT indicates important information that helps you make better
use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage,
personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Tell Me How help
file (click the Start button on the Microsoft® Windows® desktop, point to
Help and Support→ User’s Guides, and then click Tell Me How).
____________________
Information in this document is subject to change without notice.
© 2002 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer
Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex,
Latitude, DellNet, TrueMobile, and SmartStep are trademarks of Dell Computer Corporation; Intel,
Celeron, and Pentium are registered trademarks of Intel Corporation; Microsoft and Windows are
registered trademarks of Microsoft Corporation; EMC is the registered trademark of EMC
Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest
in trademarks and trade names other than its own.
Model PP06L
September 2002
P/N 7T097
Rev. A01
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Contents
CAUTION: Safety Instructions
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7
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7
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8
General
Power
Battery
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Air Travel
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EMC Instructions
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When Using Your Computer
. . . . . . . . . . . . . . . . . . . .
Ergonomic Computing Habits
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When Working Inside Your Computer
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10
10
11
12
12
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13
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13
Protecting Against Electrostatic Discharge
Battery Disposal
9
1 Information Resources
Finding Information and Assistance
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16
2 Setting Up and Using Your Computer
A Tour of Your Computer .
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20
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20
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22
Front View
Left View
Right View
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23
Back View
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24
Bottom View
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Setting Up a Printer
Printer Cable
25
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26
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26
Connecting a Parallel Printer
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26
Contents
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Connecting a USB Printer
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Installing the Printer Driver
Printer Problems
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28
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29
Transferring Information to a New Computer With
Microsoft® Windows® XP . . . . . . . . . . . . . .
. . . . . . .
Connecting to the Internet
29
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30
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30
Setting Up a Home and Office Network With Windows XP .
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31
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32
Setting Up Your Internet Connection
Copying CDs
27
Using Easy CD Creator Basic
. . . . . . . . . . . . . . . . .
Using Blank CD-R Discs or Blank CD-RW Discs
Helpful Tips
33
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33
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33
How to Copy a CD
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34
3 How Do I?
Turning On Your Computer
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38
Turning Off Your Computer
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38
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38
Power Problems
Installing and Removing a Battery
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39
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39
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40
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40
Installing a Battery
Removing a Battery
Storing a Battery
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40
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40
Swapping Modules in the Module Bay
Playing a CD or Movie
Connecting a Television to the Computer
S-Video Connection
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41
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42
Enabling the Display Settings for a Television
4
Conte n ts
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44
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Using the Keyboard .
Numeric Keypad
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45
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45
Easy-Launch Keys .
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46
Keyboard Shortcuts
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47
4 Maintaining Your Computer
Using Microsoft® Windows® System Restore
Creating a Restore Point
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50
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51
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51
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52
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53
Restoring the Computer to an Earlier Operating State
Undoing the Last System Restore
Drivers
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53
Identifying Drivers
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53
Reinstalling Drivers
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54
What Is a Driver?
Manually Reinstalling Drivers for Windows XP
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Resolving Software and Hardware Incompatibilities
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56
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57
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57
Reinstalling Microsoft® Windows® XP .
Before You Reinstall
55
Reinstalling Windows XP
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57
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60
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62
Reinstalling Drivers and Software
5 Adding and Replacing Parts
Adding Memory .
Replacing the Hard Drive
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Returning a Hard Drive to Dell
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66
68
Contents
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6 Appendix
Specifications
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BIOS and Standard Settings
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76
76
Commonly Used Options
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77
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78
Before You Call
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79
Contacting Dell
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79
Returning Items for Warranty Repair or Credit .
Regulatory Notices
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Limited Warranties and Return Policy
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97
101
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102
Intel® Warranty Statement for Pentium® and
Celeron® Processors Only (U.S. and Canada Only)
Conte n ts
97
. . . . . . . . . . . . . .
"Total Satisfaction" Return Policy .
Dell Software and Peripherals
96
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Limited Warranty Terms for Canada
6
76
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Viewing the System Setup Screens
System Setup Screens
70
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103
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CAUTION: Safety Instructions
Use the following safety guidelines to help ensure your own personal safety and to help protect
your computer and working environment from potential damage.
General
•
Do not attempt to service the computer yourself unless you are a trained service
technician. Always follow installation instructions closely.
•
If you use an extension power cable with your AC adapter, ensure that the total ampere
rating of the products plugged in to the extension power cable does not exceed the
ampere rating of the extension cable.
•
Do not push objects into air vents or openings of your computer. Doing so can cause fire
or electric shock by shorting out interior components.
•
Do not store your computer in a low-airflow environment, such as a carrying case or a
closed briefcase, while the computer is turned on. Restricting airflow can damage the
computer or cause a fire.
•
Keep your computer away from radiators and heat sources. Also, do not block cooling
vents. Avoid placing loose papers underneath your computer; do not place your computer
in a closed-in wall unit or on a bed, sofa, or rug.
•
Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you use
it to run the computer or to charge the battery. Do not cover the AC adapter with papers
or other items that will reduce cooling; also, do not use the AC adapter inside a carrying
case.
•
The AC adapter may become hot during normal operation of your computer. Use care
when handling the adapter during or immediately after operation.
•
Do not allow your portable computer to operate with the base resting directly on exposed
skin for extended periods of time. The surface temperature of the base will rise during
normal operation (particularly when AC power is present). Allowing sustained contact
with exposed skin can cause discomfort or, eventually, a burn.
•
Do not use your computer in a wet environment, for example, near a bath tub, sink, or
swimming pool or in a wet basement
•
If your computer includes an integrated or optional (PC Card) modem, disconnect the
modem cable if an electrical storm is approaching to avoid the remote risk of electric
shock from lightning via the telephone line.
CAU TI ON: S af e ty I n s tr uc t io n s
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CAUTION: Safety Instructions (continued)
•
To help avoid the potential hazard of electric shock, do not connect or disconnect any
cables or perform maintenance or reconfiguration of this product during an electrical
storm. Do not use your computer during an electrical storm unless all cables have been
disconnected and the computer is operating on battery power.
•
If your computer includes a modem, the cable used with the modem should be
manufactured with a minimum wire size of 26 American wire gauge (AWG) and an FCCcompliant RJ-11 modular plug.
•
Before you open the memory module/Mini PCI card/modem cover on the bottom of your
computer, disconnect all cables from their electrical outlets and disconnect the telephone
cable.
•
If your computer has a modem RJ-11 connector and a network RJ-45 connector, insert the
telephone cable into the RJ-11 connector, not the R-45 connector.
•
PC Cards may become very warm during normal operation. Use care when removing PC
Cards after their continuous operation.
•
Before you clean your computer, disconnect the computer from the electrical outlet.
Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol
cleaners, which may contain flammable substances.
Power
8
•
Use only the Dell-provided AC adapter approved for use with this computer. Use of
another AC adapter may cause a fire or explosion.
•
Before you connect the computer to an electrical outlet, check the AC adapter voltage
rating to ensure that the required voltage and frequency match the available power
source.
•
To remove the computer from all power sources, turn the computer off, remove the
battery pack, and disconnect the AC adapter from the electrical outlet.
•
To help prevent electric shock, plug the AC adapter and device power cables into properly
grounded power sources. These power cables may be equipped with 3-prong plugs to
provide an earth grounding connection. Do not use adapter plugs or remove the
grounding prong from the power cable plug. If you use a power extension cable, use the
appropriate type, 2-prong or 3-prong, to mate with the AC adapter power cable.
•
Be sure that nothing rests on your AC adapter’s power cable and that the cable is not
located where it can be tripped over or stepped on.
CAU TI ON: Saf et y I n st r u c tions
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CAUTION: Safety Instructions (continued)
•
If you are using a multiple-outlet power strip, use caution when plugging the AC
adapter’s power cable into the power strip. Some power strips may allow you to insert the
plug incorrectly. Incorrect insertion of the power plug could result in permanent damage
to your computer, as well as risk of electric shock and/or fire. Ensure that the ground
prong of the power plug is inserted into the mating ground contact of the power strip.
Battery
•
Use only Dell™ battery modules that are approved for use with this computer. Use of
other types may increase the risk of fire or explosion.
•
Do not carry a battery pack in your pocket, purse, or other container where metal objects
(such as car keys or paper clips) could short-circuit the battery terminals. The resulting
excessive current flow can cause extremely high temperatures and may result in damage
to the battery pack or cause fire or burns.
•
The battery poses a burn hazard if you handle it improperly. Do not disassemble it.
Handle a damaged or leaking battery pack with extreme care. If the battery is damaged,
electrolyte may leak from the cells and may cause personal injury.
•
Keep the battery away from children.
•
Do not store or leave your computer or battery pack near a heat source such as a radiator,
fireplace, stove, electric heater, or other heat-generating appliance or otherwise expose it
to temperatures in excess of 60ºC (140ºF). When heated to excessive temperatures,
battery cells could explode or vent, posing a risk of fire.
•
Do not dispose of your computer’s battery in a fire or with normal household waste.
Battery cells may explode. Discard a used battery according to the manufacturer’s
instructions or contact your local waste disposal agency for disposal instructions. Dispose
of a spent or damaged battery promptly.
CAU TI ON: S af e ty I n s tr uc t io n s
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CAUTION: Safety Instructions (continued)
Air Travel
•
Certain Federal Aviation Administration regulations and/or airline-specific restrictions
may apply to the operation of your Dell computer while you are on board an aircraft. For
example, such regulations/restrictions may prohibit the use of any personal electronic
device (PED) that has the capacity for intentional transmission of radio frequency or
other electromagnetic signals while on an aircraft.
–
In order to best comply with all such restrictions, if your Dell portable computer is
equipped with Dell TrueMobile™ or some other wireless communication device,
please disable this device before you board the aircraft and follow all instructions
provided by airline personnel with regard to such device.
–
Additionally, the use of any PED, such as a portable computer, may be prohibited in
aircraft during certain critical phases of flight, for example, takeoff and landing. Some
airlines may further define the critical flight phase as any time the aircraft is below
3050 m (10,000 ft). Please follow the airline’s specific instructions as to when the use
of a PED is allowed.
EMC Instructions
Use shielded signal cables to ensure that you maintain the appropriate EMC classification for
the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you
can order a cable from Dell at its worldwide website at www.dell.com.
Static electricity can harm electronic components inside your computer. To prevent static
damage, discharge static electricity from your body before you touch any of your computer’s
electronic components, such as a memory module. You can do so by touching an unpainted
metal surface on the computer’s input/output panel.
10
CAU TI ON: Saf et y I n st r u c tions
When Using Your Computer
Observe the following safe-handling guidelines to prevent damage to your computer:
•
When setting up the computer for work, place it on a level surface.
•
When traveling, do not check the computer as baggage. You can put your computer
through an X-ray security machine, but never put your computer through a metal
detector. If you have the computer checked by hand, be sure to have a charged battery
available in case you are asked to turn on the computer.
•
When traveling with the hard drive removed from the computer, wrap the drive in a
nonconducting material, such as cloth or paper. If you have the drive checked by hand, be
ready to install the drive in the computer. You can put the hard drive through an X-ray
security machine, but never put the drive through a metal detector.
•
When traveling, do not place the computer in overhead storage compartments where it
could slide around. Do not drop your computer or subject it to other mechanical shocks.
•
Protect your computer, battery, and hard drive from environmental hazards such as dirt,
dust, food, liquids, temperature extremes, and overexposure to sunlight.
•
When you move your computer between environments with very different temperature
and/or humidity ranges, condensation may form on or within the computer. To avoid
W h e n U s i n g Yo u r C o m p u te r
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When Using Your Computer (continued)
•
Clean the display with a soft, clean cloth and water. Apply the water to the cloth; then
stroke the cloth across the display in one direction, moving from the top of the display to
the bottom. Remove moisture from the display quickly and keep the display dry. Longterm exposure to moisture can damage the display. Do not use a commercial window
cleaner to clean your display.
•
If your computer gets wet or is damaged, follow the procedures described in the Tell Me
How help file. To access the help file, see page 17. If, after following these procedures, you
confirm that your computer is not operating properly, contact Dell (see "Contacting Dell"
on page 79 for the appropriate contact information).
Ergonomic Computing Habits
CAUTION: Improper or prolonged keyboard use may result in injury.
CAUTION: Viewing the display or external monitor screen for extended periods of
time may result in eye strain.
For comfort and efficiency, observe the ergonomic guidelines in the Tell Me How help file when
setting up and using your computer. To access the help file, see page 17.
This portable computer is not designed for continuous operation as office equipment. For
extended use in an office, Dell recommends that you connect an external monitor and an
external keyboard.
When Working Inside Your Computer
Before removing or installing memory modules, Mini PCI cards, or modems, perform the
following steps in the sequence indicated.
NOTICE: The only time you should ever access the inside of your computer is when you are
installing memory modules, a Mini PCI card, or a modem.
NOTICE: Wait 5 seconds after turning off the computer before disconnecting a device or removing
a memory module, Mini PCI card, or modem to help prevent possible damage to the system board.
12
1
Shut down your computer and turn off any attached devices.
2
Disconnect your computer and devices from electrical outlets to reduce the potential for
personal injury or shock. Also, disconnect any telephone or telecommunication lines from
the computer.
3
Remove the main battery from the battery bay and, if necessary, the secondary battery
from the module bay.
W h e n U si n g Yo u r C om p u t er
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When Using Your Computer (continued)
4
Ground yourself by touching the unpainted metal surface of the I/O panel on the back of
the computer.
While you work, periodically touch the I/O panel to dissipate any static electricity that
might harm internal components.
Protecting Against Electrostatic Discharge
Static electricity can harm electronic components inside your computer. To prevent static
damage, discharge static electricity from your body before you touch any of your computer’s
electronic components, such as a memory module. You can do so by touching an unpainted
metal surface on the computer’s I/O panel.
As you continue to work inside the computer, periodically touch an I/O connector to remove
any static charge your body may have accumulated.
You can also take the following steps to prevent damage from electrostatic discharge (ESD):
•
When unpacking a static-sensitive component from its shipping carton, do not remove
the component from the antistatic packing material until you are ready to install the
component. Just before unwrapping the antistatic packaging, be sure to discharge static
electricity from your body.
•
When transporting a sensitive component, first place it in an antistatic container or
packaging.
•
Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads
and workbench pads.
Battery Disposal
Your computer uses lithium ion battery and a NiMH battery. For instructions about replacing
the lithium ion battery in your computer, refer to the section about replacing the battery in
your Dell computer documentation. The NiMH battery is a long-life battery, and it is very
possible that you will never need to replace it. However, should you need to replace it, the
procedure must be performed by an authorized service technician.
Do not dispose of the battery along with household waste. Contact your local waste disposal
agency for the address of the nearest battery deposit site.
W h e n U s i n g Yo u r C o m p u te r
13
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SECTION 1
Information Resources
Finding Information and Assistance
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Finding Information and Assistance
The following table lists the resources that Dell provides as support tools.
Additional resources may be shipped with your computer.
Resource
16
Contents
Using the Resource
Drivers and Utilities CD
• Dell Diagnostics
• Drivers
• Utilities
• Computer and device
documentation
See the main menu on the Drivers and Utilities CD
that came with your computer. Use the pull-down
menu to make selections appropriate for your
computer.
Service and Registration Labels
• Express Service Code and Service
Tag Sequence
• Product Key (also called the
Product ID or Certificate of
Authenticity [COA])
The Express Service Code and Service Tag Sequence
are unique identifiers for your Dell™ computer.
Operating System CD
To reinstall your operating system, use the Operating
System CD that came with your computer.
NOTE: The Operating System CD may not include
all the latest drivers for your computer. If you
reinstall your operating system, use the Drivers and
Utilities CD to reinstall drivers for the devices
shipped with your computer. Alternatively, you can
go to support.dell.com to obtain the latest drivers.
In f o r ma t i o n Res o u r ce s
Documentation and drivers are already installed on
your computer when shipped from Dell. You can use
this CD to access documentation or reinstall drivers.
You can also use the CD to run diagnostic tools if
you are unable to run the diagnostics located on your
hard drive.
You will need the Product Key (or Product ID)
number to complete the operating system setup.
7T097bk1.book Page 17 Thursday, September 26, 2002 6:47 AM
Resource
Contents
Using the Resource
Dell Tell Me How
See the Tell Me How help file on your hard drive for
additional information about your computer.
NOTE: To access the Tell Me How help file, click
the Start button, click Help and Support, click
User’s Guides, and then click Tell Me How.
Dell Support website
• Frequently asked questions
• Downloads for your computer
• Documentation
• Online discussions about your
computer
• Searchable database
Go to support.dell.com and complete the one-time
registration:
• Get help with general usage, installation, and
troubleshooting questions (Ask Dudley, Dell
Knowledge Base)
• Access documentation about your computer and
devices (Dell Documents)
• Get the latest versions of the drivers for your
computer (Downloads for Your Dell)
• Join online discussions with other Dell customers
and Dell technical professionals (Dell Talk)
• Explore a list of online links to Dell's primary
vendors
G O T O T H E D E L L S U P P O R T W E B S I T E — Go to support.dell.com for help with general usage, installation, and
troubleshooting questions. See "Returning Items for Warranty Repair or Credit" on page 78 for a description of the
hardware and software support provided by Dell.
E- M A I L D E L L — Go to support.dell.com and then click E-Mail Dell in the Communicate list. Send an e-mail
message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Returning
Items for Warranty Repair or Credit" on page 78 for a description of the hardware and software support provided by Dell.
C O N T A C T D E L L — If you cannot solve your problem using the Dell™ support website or e-mail service, call Dell for
technical assistance. See "Contacting Dell" on page 79 for a list of phone numbers and addresses.
I n fo r m a ti o n Re s o u rc e s
17
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18
In f o r ma t i o n Res o u r ce s
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SECTION 2
Setting Up and Using
Yo u r C o m p u t e r
A Tour of Your Computer
Setting Up a Printer
Printer Problems
Transferring Information to a New Computer With
Microsoft® Windows® XP
Setting Up a Home and Office Network With
Windows XP
Connecting to the Internet
Copying CDs
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A Tour of Your Computer
Front View
display latch
easy-launch keys
status lights
power button
keyboard
touch pad
touch pad
buttons
four-directional
scroll pad
module bay
battery bay
D I S P L A Y L A T C H — Keeps the display closed.
S T A T U S L I G H T S — LEDs that show the status of the computer and its functions
and components.
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media activity
standby
power
battery
caps lock
num lock
Turns on when you turn on the computer.
Turns on when the computer enters standby mode.
Flashes when the computer reads or writes data.
NOTICE: To avoid loss of data, never shut down
the computer when the
light is flashing.
Turns on when the battery is being charged.
Turns on when the uppercase letter function is enabled.
Turns on when the numeric keypad is enabled.
K E Y B O A R D — The keyboard includes a numeric keypad as well as the Windows
logo key. For information on supported keyboard shortcuts, see the Tell Me How help
file.
TO U C H P A D B U T T O N S — Correspond to the left and right buttons on a standard
mouse.
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B A T T E R Y B A Y — When a battery is installed, you can use the computer without
connecting the computer to an electrical outlet. For more information, see the Tell
Me How help file. To access the help file, see page 17.
M O D U L E B A Y — Holds optical devices such as a DVD drive or a DVD/CD-RW
drive.
S C R O L L P A D — Four-directional button that allows you to scroll through
documents.
TO U C H P A D — Use the touch pad as you would use a mouse.
P O W E R B U T T O N — Press the power button to turn on the computer.
E A S Y -L A U N C H K E Y S — Launch frequently used programs.
Left View
security cable slot
IEEE 1394 port
audio connectors
floppy drive
speaker
volume wheel
S E C U R I T Y C A B L E S L O T — Lets you attach a commercially available antitheft
device to the computer. For more information, see the instructions included with
the device.
IE EE 1394 P O R T — Connects to an IEEE 1394-compatible device, such as a
digital camcorder.
A U D I O C O N N E C T O R S — You can attach audio devices, such as speakers,
headphones, or a microphone.
V O L U M E W H E E L — Adjusts the volume level.
F L O P P Y D R I V E — Accepts a 3.5-inch floppy disk for data storage.
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S P E A K E R — Use the volume wheel or press the volume control keyboard
shortcuts to adjust the volume of the integrated speakers. For more information, see
the Tell Me How help file. To access the help file, see page 17.
Right View
speaker
PC Card slot
air vents
S P E A K E R — Use the volume wheel or press the volume control keyboard
shortcuts to adjust the volume of the integrated speakers. For more information, see
the Tell Me How help file. To access the help file, see page 17.
PC C A R D S L O T — Accepts one Type III or two Type II/I PC Card(s).
A I R V E N T S — The computer uses an internal fan to create airflow through the
vents, which prevents the computer from overheating.
NOTICE: Do not block, push objects into, or allow dust to accumulate in the
air vents. Doing so can damage the computer or cause a fire.
HINT: The computer
turns on the fans when the
computer gets hot. The
fans may make noise,
which is normal and does
not indicate a problem
with the fans or the
computer.
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Back View
AC adapter connector
serial connector
network connector
video connector
parallel connector
modem connector
S-video TV-out connector
USB connector
PS/2 connector
AC A D A P T E R C O N N E C T O R — Attach the AC adapter to the computer.
V I D E O C O N N E C T O R — Connect your computer to an external monitor.
S E R I A L C O N N E C T O R — Connect serial devices, such as a serial mouse.
M O D E M C O N N E C T O R — Connect the telephone line to the modem connector.
NOTICE: The network connector is slightly larger than the modem connector.
Do not plug a telephone line into the network connector.
N E T W O R K C O N N E C T O R — Connect the computer to a network.
PS/ 2 C O N N E C T O R — Connect a PS/2-compatible device, such as a PS/2
keyboard.
US B C O N N E C T O R — Connect USB devices, such as a USB digital camera.
S-V I D E O TV- O U T C O N N E C T O R — Connect a display device with S-video
input, such as a TV.
P A R A L L E L C O N N E C T O R — Connect a parallel device, such as a parallel printer.
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Bottom View
battery latch
releases
battery bay
memory module
cover
module bay
device latch
release
modem
cover
battery lock
B A T T E R Y L A T C H R E L E A S E S — Release the battery. For more information, see
the Tell Me How help file. To access the help file, see page 17.
M E M O R Y M O D U L E C O V E R — Covers the memory module compartment.
D E V I C E L A T C H R E L E A S E — Releases the module bay device. For more
information, see the Tell Me How help file. To access the help file, see page 17.
M O D E M C O V E R — Protects the modem.
B A T T E R Y L O C K — Locks the battery in the battery bay.
M O D U L E B A Y — Holds optical devices, such as a DVD drive or a DVD/CD-RW
drive.
B A T T E R Y B A Y — When a battery is installed and charged, you can use the
computer without connecting it to an electrical outlet.
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Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to
the computer.
See the documentation that came with the printer for setup information,
including how to:
•
Obtain and install updated drivers
•
Connect the printer to the computer
•
Load paper and install the toner or ink cartridge
•
Contact the printer manufacturer for technical assistance
Printer Cable
Your printer connects to your computer with either a USB cable or a parallel
cable. Your printer may not come with a printer cable, so if you purchase a
cable separately, ensure that it is compatible with your printer. If you
purchased a printer cable at the same time you purchased your computer,
the cable may arrive in the computer box.
Connecting a Parallel Printer
1
Complete the operating system setup, if you have not already done so.
2
Turn off the computer (see page 38).
NOTICE: For best results, use a 3 m (10 ft) or shorter parallel cable.
3
26
Attach the parallel printer cable to the parallel connector on the
computer and tighten the two screws. Attach the cable to the
connector on the printer and snap the two clips into the two notches.
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parallel connector on computer
connector on printer
screws (2)
clips (2)
parallel printer
cable
notches (2)
4
Turn on the printer and then turn on the computer. If the Add New
Hardware Wizard window appears, click Cancel.
5
Install the printer driver if necessary. See the documentation that
came with your printer.
Connecting a USB Printer
1
Complete the operating system setup, if you have not already done so.
2
Install the printer driver if necessary. See the documentation that
came with your printer.
3
Attach the USB printer cable to the USB connector on the computer
and the printer. The USB connectors fit only one way.
HINT: You can connect
USB devices while the
computer is turned on.
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USB connector on the
computer
USB printer
cable
USB connector
on printer
Installing the Printer Driver
HINT: For complete
printer driver installation
instructions, see your
printer documentation.
To check if your printer driver is installed on a computer running the
Windows® XP operating system, click the Start button, click Control
Panel, click Printers and Other Hardware, and then click View installed
printers or fax printers. If your printer model is listed in the Printers
window, the printer is ready to use.
If you need to install a printer driver, insert the installation CD. Then follow
the prompts on the screen, using the instructions that came with the
printer.
If your printer installation CD does not automatically run, click the Start
button, click Run, and then type x:\setup.exe (where x is the letter of
your DVD drive [usually drive D]). Click OK and follow the prompts on
your screen. If your printer installation CD still does not run, check the
documentation that came with your printer for instructions on how to start
the printer installation CD.
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Printer Problems
C H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer
cable is properly connected to the computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is
working by testing it with another device, such as a lamp.
E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the documentation
supplied with the printer.
VE R I F Y T H A T W I N D O W S ® R E C O G N I Z E S T H E P R I N T E R
1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers. If the printer model is listed,
right-click the printer icon.
5 Click Properties, and then click the Ports tab. Ensure that the Print to the
following port(s): setting is LPT1 (Printer Port).
Transferring Information to a New
Computer With Microsoft®
Windows® XP
The Windows XP operating system provides a Files and Settings Transfer
Wizard to move data, such as e-mails, window sizes, toolbar settings, and
Internet bookmarks, from one computer to another. First you collect the
data from the source computer, and then you import the data to the new
computer.
If the source computer uses another Windows operating system, you can
launch the wizard from the Windows XP operating system CD or from a
floppy disk created on the computer that is running Windows XP. You can
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transfer the data to the new computer over a network or serial connection,
or you can store it on a removable medium, such as a floppy disk, a Zip disk,
or a writable CD.
1
On the computer running Windows XP, click the Start button, point
to All Programs→ Accessories→ System Tools, and then click Files
and Settings Transfer Wizard.
2
On the welcome screen, click Next.
3
On the Which computer is this? screen, select New Computer, and
then click Next.
4
Follow the instructions on the screen.
Setting Up a Home and Office Network
With Windows XP
Windows XP provides a Network Setup Wizard to guide you through the
process of sharing files, printers, or an Internet connection between
computers in a home or small office.
HINT: Selecting the This
computer connects
directly to the Internet
connection method
enables the integrated
firewall provided with
Windows XP.
1
Click the Start button, point to All Programs→ Accessories→
Communications, and then click Network Setup Wizard.
2
On the welcome screen, click Next.
3
Click checklist for creating a network.
4
Complete the checklist and required preparations, and then return to
the Network Setup Wizard.
5
Follow the instructions on the screen.
Connecting to the Internet
To connect to the Internet, you need a modem or network connection and
an Internet service provider (ISP), such as America Online or DellNet™ by
MSN. Your ISP will offer one or more of the following Internet connection
options:
•
30
Dial-up connections that provide Internet access through a phone line.
Dial-up connections are considerably slower than DSL and cable
modem connections.
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•
DSL connections that provide high-speed Internet access through
your existing phone line. With a DSL connection, you can access the
Internet and use your phone on the same line simultaneously.
•
Cable modem connections that provide high-speed Internet access
through your local cable TV line.
If you are using a dial-up connection, connect a telephone cable to the
modem connector on your computer and to the telephone wall jack before
you set up your Internet connection. If you are using a DSL or cable modem
connection, contact your ISP for setup instructions.
Setting Up Your Internet Connection
To set up an America Online or DellNet by MSN connection:
1
Save and close any open files, and exit any open programs.
2
Double-click the MSN Explorer or AOL icon on the Windows®
desktop.
3
Follow the instructions on the screen to complete the setup.
If you do not have an MSN Explorer or AOL icon on your desktop or if you
want to set up an Internet connection with a different ISP:
1
Save and close any open files, and exit any open programs.
2
Click the Start button and click Control Panel.
3
Click Network and Internet Connections.
4
Click Set up or change your Internet connection.
5
In the Internet Properties window, click Setup and then click Next.
The New Connection Wizard appears.
6
Click Connect to the Internet.
7
In the next window, click the appropriate option:
•
If you do not have an ISP and want to select one, click Choose
from a list of Internet service providers (ISPs).
•
If you have already obtained setup information from your ISP but
you did not receive a setup CD, click Set up my connection
manually.
•
If you have a CD, click Use the CD I got from an ISP.
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8
Click Next.
If you selected Set up my connection manually, continue to step 9.
Otherwise, follow the instructions on the screen to complete the
setup.
HINT: If you do not know
which type of connection
to select, contact
your ISP.
9
10
Click the appropriate option under How do you want to connect to
the Internet?, and then click Next.
Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see Internet,
Modem, and E-Mail Problems in the Tell Me How help file. To access the
help file, see page 17. If you cannot connect to the Internet but have
successfully connected in the past, the ISP might have a service outage.
Contact your ISP to check the service status, or try connecting again later.
Copying CDs
32
HINT: Ensure that you
follow all copyright laws
when you create CDs.
The information in this section is based on the Roxio Easy CD Creator
Basic documentation that came with your computer. See the following
section, "Using Easy CD Creator Basic," for instructions on how to locate
that documentation.
HINT: The information in
this section also applies to
using Easy CD Creator
Basic with a DVD+RW or
a DVD+R drive.
To burn CDs, you need to use CD-burner software. Roxio Easy CD Creator
Basic is your computer's CD-burner software. The software includes these
project programs that enable you to record specialty CDs for different types
of uses:
•
DirectCD allows you to format a blank CD-R or CD-RW disc so that
you can use Microsoft® Windows® Explorer to drag and drop data
files to the CD-RW drive. You can use a DirectCD-formatted CD-RW
disc like another hard drive on your computer because CD-RW discs
are fully rewritable (CD-R discs can be used with DirectCD, but that
media type has overwriting limitations—see "Using Blank CD-R Discs
or Blank CD-RW Discs" for recording media differences).
•
MusicCD allows you to burn custom music CDs.
•
DataCD allows you to copy a variety of your documents, such as
spreadsheet or accounting files, to a CD for permanent storage.
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•
Disc Copier allows you to make a backup copy of almost any type of
CD. This program allows you to make a copy of a CD for everyday use
so that you can archive and save the original copy. (Disc Copier is
titled "CD Copier" in some versions of Roxio CD Creator Basic.)
All four project programs are available on the Easy CD Creator Basic Select
a Project menu screen. To view the Select a Project menu screen, click the
Start button, point to All Programs→ Roxio Easy CD Creator, and then
click Project Selector.
HINT: Some music and
game CDs are copyprotected. If you have a
CD that cannot be copied,
you must use the original
CD for everyday use.
Using Easy CD Creator Basic
See the Easy CD Creator Basic documentation for instructions on how to
use the program, information about different recording techniques, and CD
media limitations. The Easy CD Creator Basic documentation is located in
the Microsoft® Windows® XP Help and Support Center. The
documentation is also provided on the Roxio reinstallation CD, which is
included with your computer. Each Easy CD Creator Basic project program
also has thorough online help files.
Using Blank CD-R Discs or Blank CD-RW Discs
Your CD-RW drive writes to two different types of recording media—CD-R
and CD-RW discs. Use blank CD-R (CD-Recordable) disks to record music
or permanently store data files. After creating a CD-R disc, you cannot write
to that disc again without changing your method of recording (see the
Roxio documentation for more information). Use blank CD-RW
(CD-ReWritable) discs when you want to write, erase, rewrite, and update
your files onto CDs.
Helpful Tips
•
You must use the Easy CD Creator Basic project programs to copy and
record all music and data CDs. You can use Windows Explorer to drag
and drop files to a CD-R or CD-RW disc only after you first use
DirectCD to format the disc.
•
You must use CD-R discs to burn music CDs that you want to play in
regular stereos. CD-RW discs do not play in most home or car stereos.
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•
If you want to copy files from the Internet or files from a floppy or Zip
drive, copy those files to your hard drive first, and then burn your CD.
Your CD-RW drive requires a steady stream of data to properly record.
Direct Internet downloads, floppy drives, and Zip drives may not be
able to provide a steady data stream to your CD-RW drive.
•
Music MP3 files can be played only on MP3 players or on computers
that have MP3 software installed.
•
Ensure that you set the sampling rate to at least 128 Kbps when you
burn MP3 files to a CD. Otherwise, recording errors may occur.
•
Do not burn a blank CD-R or CD-RW disc to its maximum capacity;
for example, do not copy a 650-MB file to a 650-MB blank CD. The
CD-RW drive needs 1 or 2 MB of the blank CD to finalize the
recording.
•
Use a blank CD-RW disc to practice CD recording until you are
familiar with CD recording techniques. If you make a mistake, you can
erase the CD-RW disc and try again. You can also use blank CD-RW
discs to test music file projects before you record the project
permanently to a blank CD-R disc.
•
See the Roxio support website at support.roxio.com for additional
helpful tips.
How to Copy a CD
HINT: If you have a
DVD/CD-RW combo drive
and experience recording
problems, check the Roxio
support website at
support.roxio.com for
available software
patches.
The procedure assumes that your computer is equipped with a single
CD-RW drive (without an additional CD drive). If your computer is
equipped with both types of drives, see the Roxio documentation for
instructions on how to copy CDs from a CD drive to a CD-RW drive.
1
Click the Start button, point to All Programs→ Roxio Easy CD
Creator, and then click Project Selector.
The Select a Project window appears.
2
Click Disc Copier. (Disc Copier is titled "CD Copier" in some versions
of Easy CD Creator Basic.)
The Disc Copier window appears and displays your CD-RW drive in
the Copy from and the Record to lists.
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3
Insert the source CD that you want to copy into the CD-RW drive.
The Disc Copier project program briefly checks the source CD in the
CD-RW drive to ensure that it is a readable CD.
4
Click Copy.
Depending on the size of the files that are being copied, the copy
process may take a few minutes.
5
After the source CD is copied, remove the source CD from the
CD-RW drive tray.
The CD-RW drive tray opens automatically after the source CD is
copied.
6
Insert a blank CD into the CD-RW drive and close the tray.
The recording starts automatically.
7
After the recording completes, click OK.
HINT: You must use
CD-R discs to burn music
CDs that you want to
play in regular stereos.
CD-RW discs do not play
in most home or car
stereos.
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SECTION 3
How Do I?
Turning On Your Computer
Turning Off Your Computer
Power Problems
Installing and Removing a Battery
Swapping Modules in the Module Bay
Playing a CD or Movie
Connecting a Television to the Computer
Using the Keyboard
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Turning On Your Computer
Press the power button (labeled
) to turn on the computer.
Turning Off Your Computer
NOTICE: Turn off your computer by first shutting down your Microsoft®
Windows® operating system. Otherwise, you may lose data.
1
Save and close any open files, exit any open programs, click the Start
button, and then click Turn Off Computer.
2
In the Turn off computer window, click Turn off.
The computer turns off after the shutdown process finishes.
Power Problems
HINT: See the Tell Me
How help file for
information on standby
mode. To access the help
file, click the Start
button, click Help and
Support, click User’s
Guides, and then click Tell
Me How.
C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the
computer has power. If the power light is blinking, the computer is in standby
mode—press the power button to exit standby mode. If the light is off, press the
power button to turn on the computer.
C H A R G E T H E B A T T E R Y — The battery charge may be depleted.
1 Reinstall the battery.
2 Use the AC adapter to connect the computer to an electrical outlet.
3 Turn on the computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is
working by testing it with another device, such as a lamp.
C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If
the AC adapter has a light, ensure that the light is on.
CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —
Bypass power protection devices, power strips, and the extension cable to verify
that the computer turns on.
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E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent
lights, halogen lamps, or other appliances.
A D J U S T T H E P O W E R P R O P E R T I E S — See the Tell Me How help file
(click the Start button, click Help and Support, click User’s Guides, and then
click Tell Me How.)
Installing and Removing a Battery
Use a battery to power the computer when it is not connected to an
electrical outlet. One battery is supplied as standard equipment in the
battery bay. For more information on your computer battery, see the Tell Me
How help file (click the Start button, click Help and Support, click User’s
Guides, and then click Tell Me How.)
CAUTION: Using an incompatible battery may increase the risk of
fire or explosion. Replace the battery only with a compatible
battery purchased from Dell.
CAUTION: Do not dispose of batteries with household waste.
When your battery no longer holds a charge, call your local waste
disposal or environmental agency for advice on disposing of a
lithium-ion battery.
CAUTION: Misuse of the battery may increase the risk of fire or
chemical burn. Do not puncture, incinerate, disassemble, or
expose the battery to temperatures above 65°C (149°F). Keep the
battery away from children. Handle damaged or leaking batteries
with extreme care. Damaged batteries may leak and cause
personal injury or equipment damage.
Installing a Battery
1
Insert the battery pack into the battery bay, front end first.
2
Press down on the battery pack until you feel a click.
3
Slide the battery lock to the lock position.
H ow D o I?
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Removing a Battery
CAUTION: Before performing these procedures, turn off the
computer, disconnect it from the electrical outlet, and disconnect
the modem from the telephone wall jack.
1
Slide the battery lock to the unlock position.
2
Slide and hold the battery latch releases.
3
Flip up the battery pack.
4
Pull up on the battery pack to remove it.
Storing a Battery
Remove the battery when you store your computer for an extended period
of time. A battery discharges during prolonged storage. After a long storage
period, recharge the battery fully before you use it. For more information on
charging the battery, see the Tell Me How help file (click the Start button,
click Help and Support, click User’s Guides, and then click Tell Me How.)
Swapping Modules in the Module Bay
You can install optical devices such as a DVD-ROM or a DVD/CD-RW in
the module bay.
NOTICE: Before swapping modules in the module bay, ensure that the
computer is turned off.
NOTICE: To prevent damage to module bay devices, place them in a safe, dry
place when they are not installed in the computer. Avoid pressing down on
them or placing heavy objects on top of them.
1
Slide and hold the module bay latch release.
2
Carefully pull out the module.
3
Insert a replacement module into the module bay. The module bay
latch release locks in place.
Playing a CD or Movie
NOTICE: Do not press down on the drive tray when opening or closing it.
Keep the tray closed when you are not using the drive.
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NOTICE: Do not move the computer when playing CDs or movies.
1
Press the eject button on the front of the drive.
2
Pull the tray out.
3
Place the disc, label side up, in the center of the tray.
4
Snap the disc onto the spindle.
5
Push the tray back into the drive.
You can play a movie on your computer. You can write data to a blank CD
on your computer if the computer includes a DVD/CD-RW combo drive.
For more information about using your optical drive to play CDs or DVDs,
see the Tell Me How help file (click the Start button, click Help and
Support, click User’s Guides, and then click Tell Me How.)
Connecting a Television to the
Computer
Your computer has an S-video TV-out connector that enables you to
connect the computer to a television, using a commercially available
S-video cable.
The audio connector on the side of the computer enables you to connect
the computer to your television or audio device, using a commercially
available audio cable.
HINT: Video and audio
cables for connecting your
computer to a television
are not included with your
computer. Cables may be
purchased at most
consumer electronics
stores.
When you complete the cable connection, see "Enabling the Display
Settings for a Television" on page 44 to ensure that the computer recognizes
and works properly with the television.
H ow D o I?
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S-Video Connection
Before you begin, ensure that you have the following cables:
1 S-video cable
2 audio cable
42
Ho w D o I ?
1
Turn off the computer and the television and/or audio device you want
to connect.
2
Plug one end of the S-video cable into the S-video connector on the
computer.
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3
Plug the other end of the S-video cable into your television.
4
Plug the single-connector end of the audio cable into the headphone
connector on your computer.
5
Plug the two RCA connectors on the other end of the audio cable into
the audio input connectors on your television or other audio device.
6
Turn on the television, turn on any audio device you connected, and
then turn on the computer.
7
See "Enabling the Display Settings for a Television" on page 44 to
ensure that the computer recognizes and works properly with the
television.
H ow D o I?
43
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Enabling the Display Settings for a Television
ATI Video Controller
HINT: Ensure that you
properly connect the
television before you
enable the display
settings.
44
Ho w D o I ?
1
Open the Control Panel window.
Click the Start button, click Settings, and then click the Control
Panel icon.
2
Click Appearance and Themes, click the Display icon, click the
Settings tab, and then click Advanced.
3
Click the Displays tab.
4
Click the upper left corner of the TV button to enable the television.
5
To play a DVD on the television, click the small "primary" button
(resembles a bull’s-eye) at bottom left under the TV picture.
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6
Click Apply.
7
Click Yes to keep the new settings.
8
Click OK.
DVD video is visible only on the display that is set to primary. While the
DVD is playing, the DVD player window on your computer display is blank
or (if the DVD player window is set to full-screen mode) the entire
computer display screen is blank.
HINT: Various programs
access the hardware in
different ways. You may
or may not need to click
the primary button for
operations other than
playing DVDs.
Using the Keyboard
Numeric Keypad
The keypad numbers and symbols are outlined in squares on the right of the
keypad keys.
•
To enable the keypad, press <Fn><NumLk>. Below the display, the
green light above the icon labeled
lights up, indicating that the
keypad is active.
•
To disable the keypad, press <Fn><NumLk> again.
HINT: When you connect
an external keyboard or
keypad to the computer,
the keypad is disabled.
H ow D o I?
45
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•
To use the other function of a dual-function key when the numeric
keypad is enabled, press <Fn> and the desired key. To use the
uppercase letter or the shift function of the key, press <Fn><Shift>
and the desired key.
Easy-Launch Keys
Located above the keyboard are five easy-launch keys that perform various
functions. You can set them to launch frequently used programs.
To configure the easy-launch keys, click the Start button—> All
Programs—> Launch Manager, and then click Launch Manager.
Click Add to assign a program to a launch key; click Delete to clear a launch
key assignment.
1
2
3
4
5
Easy-Launch Keys
46
Ho w D o I ?
1
By default, is used to launch the e-mail program; lights up
when incoming e-mail is received
2
By default, is used to launch the Internet browser program
3
User-configurable
4
User-configurable
5
User-configurable
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Keyboard Shortcuts
System Functions
<Ctrl><Shift><Esc>
Opens the Microsoft® Windows® Task Manager
<Fn><NumLk>
Enables and disables the numeric keypad
<Fn><Scr Lk>
Enables and disables scroll lock
Display Functions
<Fn><F3>
Switches the video image to the next display in the
following sequence: the integrated display, an external
monitor, and both displays simultaneously
<Fn>
<Right Arrow>
Increases brightness on the integrated display only
(not on an external monitor)
<Fn>
<Left Arrow>
Decreases brightness on the integrated display only
(not on an external monitor)
Speaker Function
<Fn><F5>
Turns the speakers on/off.
To adjust keyboard operation, such as the character repeat rate, click
Printers and Other Hardware and then click Keyboard in the Control Panel.
H ow D o I?
47
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48
Ho w D o I ?
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SECTION 4
M a i n t a i n i n g Yo u r
Computer
Using Microsoft® Windows® System Restore
Drivers
Resolving Software and Hardware Incompatibilities
Reinstalling Microsoft® Windows® XP
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Using Microsoft® Windows® System
Restore
The Windows® XP operating system provides a System Restore feature that
allows you to return your computer to an earlier operating state if changes
to the computer hardware or software (including new hardware or program
installations) or system settings, have left the computer in an undesirable
operating state. You can also undo the last system restore.
System Restore automatically creates system checkpoints. You can also
manually create your own checkpoints by creating restore points. To limit
the amount of hard disk space used, older restore points will be
automatically purged.
To resolve an operating system problem, you can use System Restore from
Safe Mode or Normal Mode to return your computer to an earlier operating
state.
System Restore does not cause you to lose personal files stored in the My
Documents folder, data files, or e-mail messages after restoring the
computer to an earlier state. If you restore the computer to an operating
state that existed before you installed a program, the program’s data files are
not lost, but you must reinstall the actual program again.
NOTICE: It is important to make regular backups of your data files. System
Restore does not monitor changes to or recover your data files. If the original
data on the hard disk is accidentally erased or overwritten, or if it becomes
inaccessible because of a hard disk malfunction, use your backup files to
recover the lost or damaged data.
System Restore is enabled on your new computer when you receive it.
However, if you reinstall Windows XP with less than 200 MB of free hard-disk
space available, System Restore is automatically disabled. Before you use
System Restore, see the following procedure to confirm that it is enabled.
50
1
Click the Start button and click Control Panel.
2
Click the Performance and Maintenance.
3
Click System.
4
Click the System Restore tab.
5
Ensure that Turn off System Restore is not checked.
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Creating a Restore Point
Using the System Restore Wizard
You can either use the System Restore Wizard or manually create a restore
point. To use the System Restore Wizard, click the Start button, click Help
and Support, click System Restore, and then follow the instructions in the
System Restore Wizard window. You can also create and name a restore
point if you are logged on as the computer administrator or a user with
administrator rights.
Manually Creating a Restore Point
1
Click the Start button, point to All Programs→
Accessories→ System Tools, and then click System Restore.
2
Click Create a restore point.
3
Click Next.
4
Type a name for the new restore point in the Restore point description
field.
The present date and time are automatically added to the description
of the new restore point.
5
Click Create.
6
Click OK.
Restoring the Computer to an Earlier Operating State
If problems occur after installing a device driver, first try using Device
Driver Rollback (see page 54). If Device Driver Rollback does not resolve
the problem, then use System Restore.
NOTICE: Before restoring the computer to an earlier operating state, save
and close all open files and exit all open programs. Do not alter, open, or delete
any files or programs until the system restoration is complete.
1
Click the Start button, point to All Programs→
Accessories→ System Tools, and then click System Restore.
2
Ensure that Restore my computer to an earlier time is selected and
click Next.
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3
Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you
to see and select restore points. All calendar dates with available
restore points appear in bold.
4
Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is
automatically selected. If two or more restore points are available, click
the restore point that you want to use.
NOTICE: Save and close all open files and exit all open programs. Do not
alter, open, or delete any files or programs until the system restoration is
complete.
5
Click Next.
The Restoration Complete screen appears after System Restore
finishes collecting data, and then the computer automatically restarts.
6
After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a
different restore point, or you can undo the restoration.
Undoing the Last System Restore
NOTICE: Save and close all open files and exit all open programs. Do not
alter, open, or delete any files or programs until the system restoration is
complete.
1
Click the Start button, point to All Programs→
Accessories→ System Tools, and then click System Restore.
2
Select Undo my last restoration and click Next.
NOTICE: Save and close all open files and exit all open programs. Do not
alter, open, or delete any files or programs until the system restoration is
complete.
3
Click Next.
The System Restore screen appears, and then the computer
automatically restarts.
4
52
After the computer restarts, click OK.
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Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or
keyboard. All devices require a driver program.
A driver acts like a translator between the device and the programs that use
the device. Each device has its own set of specialized commands that only
its driver recognizes.
Many drivers such as the keyboard driver come with your Microsoft®
Windows® operating system. You may need to install drivers if:
•
You upgrade your operating system.
•
You reinstall your operating system.
•
You connect or install a new device.
If you experience a problem with any device, perform the steps in the
following sections to identify whether the driver is the source of your
problem and to update the driver, if necessary.
Identifying Drivers
1
Click the Start button and click Control Panel.
2
In the Control Panel window, under Pick a Category, click
Performance and Maintenance.
3
In the Performance and Maintenance window, click System.
4
In the System Properties screen, click the Hardware tab.
5
Click Device Manager.
6
In the Device Manager window, scroll down the list to see if any device
has an exclamation point (a yellow circle with a [!]) on the device icon.
If an exclamation point is next to the device name, you may need to
reinstall the driver or install a new driver.
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Reinstalling Drivers
NOTICE: The Dell Support website and your Drivers and Utilities CD provide
approved drivers for Dell™ computers. If you install drivers obtained from
other sources, your computer might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver,
use Windows XP Device Driver Rollback to replace the driver with the
previously installed version.
To use Device Driver Rollback:
1
Click the Start button and click Control Panel.
2
In the Control Panel window, under Pick a Category, click
Performance and Maintenance.
3
In the Performance and Maintenance window, click System.
4
In the System Properties screen, click the Hardware tab.
5
Click Device Manager.
6
In the Device Manager window, right-click the device for which the
new driver was installed, and then click Properties.
7
Click the Drivers tab.
8
Click Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System
Restore (see page 50) to return your operating system to the operating state
it was in before you installed the new driver.
Using the Drivers and Utilities CD
If using Device Driver Rollback or System Restore (see page 50) does not
resolve the problem, then reinstall the driver from the Drivers and
Utilities CD:
1
Save and close any open files, and exit any open programs.
2
Insert the Drivers and Utilities CD.
In most cases, the CD starts running automatically. If it does not, start
Windows Explorer, click your CD drive directory to display the CD
contents, and then double-click the autocd.exe file. The first time that
54
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you run the CD, it might prompt you to install setup files. Click OK,
and follow the instructions on the screen to continue.
3
From the Language pull-down menu in the toolbar, select your
preferred language for the driver or utility (if available).
A welcome screen appears.
4
Click Next. The CD automatically scans your hardware to detect
drivers and utilities used by your computer.
After the CD completes the hardware scan, you can also detect other
drivers and utilities. Under Search Criteria, select the appropriate
categories from the System Model, Operating System, and Topic pulldown menus.
A link or links appear(s) for the specific drivers and utilities used by
your computer.
5
Click the link of a specific driver or utility to display information about
the driver or utility that you want to install.
6
Click the Install button (if present) to begin installing the driver or
utility. At the welcome screen, follow the screen prompts to complete
the installation.
If no Install button is present, automatic installation is not an option.
For installation instructions, either see the appropriate instructions in
the following subsections, or click Extract, follow the extracting
instructions, and read the readme file.
If instructed to navigate to the driver files, click the CD directory on
the driver information window to display the files associated with that
driver.
Manually Reinstalling Drivers for Windows XP
1
After extracting the driver files to your hard drive as described in the
previous section, click the Start button, point to Settings, and click
Control Panel.
2
Click the Start button and right-click My Computer.
3
Click Properties.
4
Click the Hardware tab and click Device Manager.
5
Double-click the type of device for which you are installing the driver
(for example, Modems or Infrared devices).
HINT: If you are
reinstalling an infrared
sensor driver, you must
first enable the infrared
sensor in the system setup
program (see page 76)
before continuing with the
driver installation.
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6
Double-click the name of the device for which you are installing the
driver.
7
Click the Driver tab and then click Update Driver.
8
Click Install from a list or specific location (Advanced), and then
click Next.
9
Click Browse, and browse to the location to which you previously
extracted the driver files.
10
When the name of the appropriate driver appears, click Next.
11
Click Finish and restart your computer.
Resolving Software and Hardware
Incompatibilities
IRQ conflicts occur if a device either is not detected during the operating
system setup or is detected but incorrectly configured. See the following
procedure to check for IRQ conflicts on your computer.
1
Click the Start button and click Control Panel.
2
Click Performance and Maintenance and click System.
3
Click the Hardware tab and click Device Manager.
4
In the Device Manager list, check for conflicts with the other devices.
Conflicts are indicated by a yellow exclamation point (!) beside the
conflicting device or a red X if the device has been disabled.
5
Double-click the malfunctioning device type in the Device Manager
list.
6
Double-click the icon for the specific device in the expanded list.
The Properties window appears.
If an IRQ conflict exists, the Device status area in the Properties
window reports what other devices are sharing the device's IRQ.
7
56
Resolve any IRQ conflicts by reconfiguring one device from the
conflicting pair.
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You can also use the Hardware Troubleshooter. To use the troubleshooter,
click the Start button and click Help and Support. Type hardware
troubleshooter in the Search field, and then click the arrow to start the
search. Click Hardware Troubleshooter in the Search Results list. In the
Hardware Troubleshooter list, click I need to resolve a hardware conflict on
my computer, and then click Next.
Reinstalling Microsoft® Windows® XP
Before You Reinstall
If you are reinstalling the Windows XP operating system to correct a
problem with a newly installed driver, use Windows XP Device Driver
Rollback (see page 54) to replace the device driver with the previously
installed version.
If Device Driver Rollback does not resolve the problem, then use System
Restore (see page 50) to return your operating system to the operating state
it was in before you installed the new device driver.
Reinstalling Windows XP
To reinstall Windows XP, perform the steps in the following sections in the
order in which they are listed.
The reinstallation process can take 1 to 2 hours to complete. After the
reinstallation is complete, you will need to reinstall the device drivers, virus
protection program, and other software.
NOTICE: The Operating System CD provides options for reinstalling
Windows XP. The options can overwrite files and possibly affect programs
installed on your hard drive. Therefore, do not reinstall Windows XP unless
instructed to do so by a Dell technical support representative.
NOTICE: To prevent conflicts with Windows XP, disable any virus protection
software installed on your computer before you reinstall Windows XP. See the
documentation that came with the software for instructions.
Preparing to Boot From the Operating System CD
1
Insert the Operating System CD into the CD or DVD drive.
2
Exit any program or utility that might run after you insert the CD.
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3
Shut down (see page 38) and restart the computer.
4
Press <F12> immediately after the Dell™ logo appears.
If the operating system logo appears, wait until you see the Windows
desktop, and then shut down the computer and try again.
5
Use the arrow keys to select CD-ROM, and then press <Enter>.
6
Press any key when the Press any key to boot from CD message
appears on the screen.
Starting Windows XP Setup
HINT: The time required
to complete the setup
depends on the size of the
hard drive and the speed
of your computer. You can
step away from the
computer at this time if
you need to do so.
58
1
When the Windows XP Setup screen appears, press <Enter> to
select To set up Windows now.
2
Read the information in the Microsoft Windows Licensing
Agreement screen, and then press <F8> on your keyboard to accept
the license agreement.
3
If your computer already has Windows XP installed and you want to
recover your current Windows XP data, type r to select the repair
option, and then remove the CD from the drive.
4
If you want to install a new copy of Windows XP, press <Esc> to
select the fresh copy option.
5
Press <Enter> to select the highlighted partition (recommended),
and then follow the instructions on the screen.
The Windows XP Setup screen appears, and the operating system
begins to copy files and install the devices. The computer
automatically restarts multiple times.
Completing the GUI Setup
NOTICE: When the computer restarts, you will see the following message:
Press any key to boot from the CD. Do not press any key when this
message appears.
1
When the Regional and Language Options screen appears, select the
settings for your location, and then click Next.
2
Enter your name and organization (optional) in the Personalize Your
Software screen, and then click Next.
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3
If you are reinstalling Windows XP Home Edition, at the What's your
computer's name window, enter a name for your computer (or accept
the name provided), and then click Next.
If you are reinstalling Windows XP Professional, at the Computer
Name and Administrator Password window, enter a name for your
computer (or accept the one provided) and a password, and then click
Next.
4
If your computer has a modem installed, the Modem Dialing
Information screen appears. Enter the requested information and click
Next.
5
Enter the date, time, and time zone in the Date and Time Settings
window and click Next.
6
If your computer has a network adapter, select Typical in the
Networking Settings screen and click Next.
If your computer does not have a network adapter, you do not see this
option.
7
If you are reinstalling Windows XP Professional, you may be prompted
to provide further network information regarding your network
configuration, such as the domain name or workgroup name. If you are
unsure of your settings, accept the default selections.
Windows XP installs the operating system components and configures
the computer. The computer automatically restarts.
Completing the Operating System Setup
NOTICE: When the computer restarts, you will see the following message:
Press any key to boot from the CD. Do not press any key when this
message appears.
1
When the Welcome to Microsoft screen appears, click Next.
2
When the How will this computer connect to the
Internet? message appears, click Skip.
3
When the Ready to register with Microsoft? screen appears, select No,
not at this time, and then click Next.
4
When the Who will use this computer? screen appears, you can enter
up to five users.
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5
Click Next.
6
Click Finish to complete the setup, and remove the CD from the
drive.
Reinstalling Drivers and Software
60
1
Reinstall the appropriate drivers (see page 54).
2
Reinstall your virus protection software. See the documentation that
came with the software for instructions.
3
Reinstall your other software programs. See the documentation that
came with the software for instructions.
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SECTION 5
Adding and Replacing
Pa r t s
Adding Memory
Replacing the Hard Drive
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Adding Memory
You can increase your computer memory by installing memory modules on
the system board. See "Specifications" on page 70 for information on the
memory supported by your computer. Add only memory modules that are
intended for your computer.
HINT: Memory modules
purchased from Dell are
covered under your
computer warranty.
CAUTION: Before working inside your computer, read the safety
instructions at the front of this document.
1
Save and close any open files, exit any open programs, and shut down
the computer.
2
Remove any installed PC Cards.
3
Remove all installed batteries, and disconnect the AC adapter cable
and any external devices from the computer. Wait 5 seconds before
proceeding.
4
Ground yourself by touching a metal connector on the back of the
computer, and continue to do so periodically during this procedure.
NOTICE: While you work, periodically touch unpainted metal on the
computer to dissipate static electricity that might harm internal components.
5
62
Turn the computer over, loosen the captive screw in the memory
module cover, and lift the cover.
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screw
memory module cover
NOTICE: To prevent damage to the memory module connector, do not use
tools to spread the inner metal tabs that secure the memory module.
6
If you are replacing a memory module, remove the existing module.
NOTICE: Handle memory modules by their edges, and do not touch the
components on a module.
a
Use your fingertips to carefully spread apart the securing clips on
each end of the memory module connector.
The module should pop up.
b
Remove the module from the connector.
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7
Ground yourself and install the new memory module:
HINT: If the memory
module is not installed
properly, the computer
64
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8
Replace the cover and tighten the captive screw.
NOTICE: If the memory module cover is difficult to close, remove the module
and reinstall it. Forcing the cover to close may damage your computer.
screw
memory module cover
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9
10
Insert the battery into the battery bay, or connect the AC adapter to
your computer and an electrical outlet.
Turn on the computer.
As the computer boots, it detects the additional memory and automatically
updates the system configuration information.
Replacing the Hard Drive
HINT: You need the
Operating System CD to
install the Microsoft®
Windows® operating
system. You also need the
Dell™ Drivers and
Utilities CD for your
computer to install the
drivers and utilities on the
new hard drive.
HINT: Dell does not
guarantee compatibility
or provide support for
hard drives from sources
other than Dell.
CAUTION: If you remove the hard drive from the computer when
the drive is hot, do not touch the metal housing of the hard drive.
CAUTION: Before working inside your computer, read the safety
instructions at the front of this document.
NOTICE: To prevent data loss, turn off your computer before removing the
hard drive. Do not remove the hard drive while the computer is on, in standby
mode, or in hibernate mode.
NOTICE: Hard drives are extremely fragile; even a slight bump can damage
the drive.
To replace the hard drive:
1
Ensure that the work surface is flat and clean to prevent scratching the
computer cover.
2
Save and close any open files, exit any open programs, and then shut
down the computer.
3
Disconnect the computer from the electrical outlet.
4
Wait 10 to 20 seconds, and then disconnect any attached devices.
5
Remove any installed PC Cards, batteries, and module bay modules.
Handle components and cards by their edges, and avoid touching pins
and contacts.
66
6
Ground yourself by touching a metal connector on the back of the
computer. Continue to ground yourself periodically during this
procedure.
7
Turn the computer over, and remove the module from the module bay
(see page 40).
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NOTICE: When the hard drive is not in the computer, store it in protective
antistatic packaging. See "Protecting Against Electrostatic Discharge" on
page 13.
screw (4)
hard drive
hard drive
pull-tab
8
Use a screwdriver to remove the four black, numbered screws holding
the hard drive in place in the upper side of the empty module bay.
9
Pull straight out on the pull-tab located at the front of the hard drive;
pull the hard drive out of its connector and lift the hard drive out of
its bay.
10
Remove the new drive from its packaging.
Save the original packaging for storing or shipping the hard drive.
11
Line up the connectors on one end of the new drive with the
connectors at the rear of the hard drive bay. At an angle of
approximately 30 degrees, gently push the new hard drive into place.
A dding and Repl aci ng Part s
67
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12
Replace the four screws in the hard drive cover, then slide the module
back into the module bay.
13
Use the Operating System CD to install the operating system for your
computer.
14
Use the Drivers and Utilities CD to install the drivers and utilities for
your computer.
Returning a Hard Drive to Dell
Return your old hard drive to Dell in its original or comparable foam
packaging. Otherwise, the hard drive may be damaged in transit.
hard drive
foam
packaging
68
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SECTION 6
Appendix
Specifications
BIOS and Standard Settings
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
Regulatory Notices
Limited Warranties and Return Policy
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Specifications
Microprocessor
Microprocessor types
Intel® Pentium® 4
L1 cache
8 KB (internal)
L2 cache
512 KB
System bus frequency
400 MHz
System Information
System chip set
Intel 845
Data bus width
64 bits
DRAM bus width
64 bits
Microprocessor address bus width
32 bits
PC Card
PCMCIA controller
TI PCI 1520
PC Card connector
two (supports two Type I or Type II cards or
one Type III card)
Cards supported
3.3 V and 5 V
PC Card connector size
68 pins
Data width (maximum)
PCMCIA 16 bits
CardBus 32 bits
Memory
70
Appendix
Memory module connector
two user-accessible SODIMM sockets
Memory module capacities
128, 256, and 512 MB
Memory type
3.3-V SODIMM DDR
Standard memory
256 MB
Maximum memory
1024 MB (1 GB)
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Ports and Connectors
Serial
9-pin connector; 16550C-compatible,
16-byte buffer connector
Parallel
25-hole connector; unidirectional,
bidirectional, or ECP
Video
15-hole connector
Audio
microphone connector, stereo
headphone/speakers connector
PS/2 keyboard/mouse
6-pin mini-DIN connector
USB (2)
4-pin USB-compliant connector
S-video TV-out
7-pin mini-DIN connector (optional S-video
to composite video adapter cable)
Modem
RJ-11 port
Network adapter
RJ-45 port
IEEE 1394
4-pin serial connector
Communications
Modem:
Type
v.92 56K MDC
Controller
softmodem
Interface
internal AC 97 bus
Network adapter
10/100 Ethernet LAN on system board
Video
Video type
128-bit hardware accelerated
Data bus
4X AGP
Video controller
ATI Rage Mobility - M6
Video memory
32 MB DDR
Appendix
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LCD interface
LVDS
TV support
NTSC or PAL in S-video and composite
modes
Audio
Audio type
AC97 (Soft Audio)
Audio controller
Integrated in chip set
Stereo conversion
18-bit (analog-to-digital and digital-toanalog)
Interfaces:
Internal
PCI bus/AC 97
External
microphone-in connector, stereo
headphones/speakers connector
Speaker
two 4-ohm speakers
Internal speaker amplifier
1.0-W channel into 4 ohms
Volume controls
volume thumb wheel
Display
Type (active-matrix TFT)
XGA; SXGA+
Dimensions:
72
Appendix
Height
228.1 mm (8.98 inches)
Width
304.1 mm (11.97 inches)
Diagonal
381 mm (15 inches)
Maximum resolutions
1024 x 768 at 16.8 million colors (XGA);
1400 x 1050 at 16.8 million colors (SXGA+)
7T097bk1.book Page 73 Thursday, September 26, 2002 6:47 AM
Display (continued)
Viewing angles:
Horizontal
±40°
Vertical
+20°/–40°
Pixel pitch
0.297 x 0.297 mm (XGA)
0.2175 x 0.2175 mm (SXGA+)
Power consumption:
Panel with backlight (typical)
Controls
4.4 W (XGA)
5.2 W (SXGA+)
brightness can be controlled through
keyboard shortcuts
Keyboard
Number of keys
84 (U.S. and Canada); 85 (U.K., France,
Germany); 84 (China)
Key travel
2.7 mm ± 0.3 (0.11 inch ± 0.016 inch)
Key spacing
19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch)
Layout
QWERTY/AZERTY
Touch Pad
X/Y position resolution
(graphics table mode)
240 cpi
Size:
Width
64.88 mm (2.55-inch) sensor-active area
Height
48.88-mm (1.92-inch) rectangle
Scroll Pad
Orientation
four-directional
Appendix
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Battery
Type
12-cell lithium ion
Dimensions:
Depth
122.5 mm (4.8 inches)
Height
19.2 mm (0.76 inch)
Width
145.0 mm (5.7 inches)
Weight
0.63 kg (1.38 lb) (12-cell)
Voltage
14.8 VDC
Charge time (approximate):
Computer on
3 to 4 hours
Computer off
2 to 3 hour
Operating life
approximately 2 to 3 hours with 12-cell
battery, depending on usage
Life span (approximate)
500 discharge/charge cycles
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
AC Adapter
74
Appendix
Input voltage
100–240 VAC
Input current (maximum)
1.5 A
Input frequency
50–60 Hz (90 W)
Output current
4.5 A (90 W)
Output power
90 W
Rated output voltage
20 VDC (90 W)
7T097bk1.book Page 75 Thursday, September 26, 2002 6:47 AM
AC Adapter (continued)
Dimensions:
Height
29 mm (1.4 inches)
Width
51 mm (2.0 inches)
Depth
115 mm (4.52 inches)
Weight (with cables)
0.3 kg (0.66 lb)
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Physical
Height
46.1 mm (1.8 inches)
Width
326 mm (12.8 inches)
Depth
275 mm (10.8 inches)
Weight:
With XGA display
3.56 Kg (7.84 lb)
With SXGA+ display
3.62 KG (7.97 lb)
Environmental
Temperature range:
Operating
5° to 35°C (41° to 95°F)
Storage
–10° to 60°C (24° to 140°F)
Relative humidity (maximum):
Operating
20% to 80% (noncondensing)
Storage
20% to 80% (noncondensing)
Appendix
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Environmental (continued)
Maximum vibration (using a random-vibration spectrum that simulates user
environment):
Operating
0.9 GRMS
Storage
1.04 GRMS
Maximum shock (measured with HDD in head-parked position and 2 ms half-sine
pulse):
Operating
122 G
Storage
163 G
Altitude (maximum):
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
Storage
–15.2 to 10,668 m (–50 to 35,000 ft)
BIOS and Standard Settings
NOTICE: Unless you are an expert computer user or are directed to do so by
Dell technical support, do not change the settings for this program. Certain
changes might make your computer work incorrectly.
Viewing the System Setup Screens
1
Turn on (or restart) your computer.
2
When the Dell™ logo appears, press <F2> immediately.
If you wait too long and the Microsoft® Windows® logo appears,
continue to wait until you see the Windows desktop. Then shut down
your computer and try again.
System Setup Screens
HINT: To see information
about a specific item on a
system setup screen,
highlight the item and
refer to the Help area on
the screen.
76
Appendix
The system setup screens display the current setup information and settings
for your computer. Each screen is laid out with the system setup options
listed at the left. To the right of each option is a field that displays the
setting or value for that option. You can change some of the settings that
appear as white type on the screen. Options or values that you cannot
change (because they are determined by the computer) appear less bright.
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System setup key functions are listed across the bottom of the screen.
The screens display such information as:
•
System information
•
Basic system settings
•
Start-up (boot) configuration
•
Onboard devices configuration
•
System security and password settings
Commonly Used Options
Certain options require that you reboot the computer for new settings to
take effect.
Changing the Boot Sequence
The boot sequence, or boot order, tells the computer where to look to find the
software needed to start the operating system. You can control the boot
sequence using the Start-up configuration (boot order) page of the system
setup program.
The boot order page displays a general list of the bootable devices that may
be installed in your computer, including but not limited to the following:
•
Floppy Disk
•
Internal HDD
•
CD/DVD/CD-RW drive
During the boot routine, the computer starts at the top of the list and scans
each enabled device for the operating system start-up files. When the
computer finds the files, it stops searching and starts the operating system.
To control the boot sequence, you can select (highlight) devices using the
the <Up Arrow> and <Down Arrow> keys and then change their order in
the list using the <Left Arrow> and <Right Arrow> keys.
Boot sequence changes take effect as soon as you save the changes and exit
the system setup program.
Appendix
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Changing Printer Modes
Under onboard devices configuration, set the Parallel Mode option
according to the type of printer or device connected to the parallel
connector. To determine the correct mode to use, see the documentation
that came with the device.
Setting Parallel Mode to Disabled disables the parallel port and the port’s
LPT address, freeing its interrupt for another device to use.
Changing COM Ports
Serial Port allows you to map the serial port COM address or disable the
serial port and its address, freeing that interrupt for another device to use.
Returning Items for Warranty Repair
or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and
write it clearly and prominently on the outside of the box.
For the telephone number to call, see the contact numbers for your
region.
2
Include a copy of the invoice and a letter describing the reason for the
return.
3
Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is
for credit.
4
Pack the equipment to be returned in the original (or equivalent)
packing materials.
You are responsible for paying shipping expenses. You are also responsible
for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused
at Dell’s receiving dock and returned to you.
78
Appendix
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Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently.
If possible, turn on your computer before you call Dell for technical
assistance and call from a telephone at or near the computer. You may be
asked to type some commands at the keyboard, relay detailed information
during operations, or try other troubleshooting steps possible only at the
computer itself. Ensure that the computer documentation is available.
CAUTION: Before working inside your computer, read the safety
instructions at the beginning of this document.
Contacting Dell
To contact Dell electronically, you can access the following websites:
•
www.dell.com
•
support.dell.com (technical support)
•
premiersupport.dell.com (technical support for educational,
government, healthcare, and medium/large business customers,
including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country
section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone
numbers, and codes provided in the following table. If you need assistance
in determining which codes to use, contact a local or an international
operator.
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla
General Support
toll-free: 800-335-0031
Antigua and Barbuda
General Support
1-800-805-5924
Argentina (Buenos Aires)
Website: www.dell.com.ar
International Access Code: 00
Tech Support and Customer Care
Country Code: 54
Sales
City Code: 11
Tech Support Fax
11 4515 7139
Customer Care Fax
11 4515 7138
Aruba
General Support
Australia (Sydney)
E-mail (Australia): [email protected]
toll-free: 0-800-444-0733
0-810-444-3355
toll-free: 800-1578
International Access Code: 0011 E-mail (New Zealand): [email protected]
Country Code: 61
Home and Small Business
1-300-65-55-33
City Code: 2
Government and Business
toll-free: 1-800-633-559
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
Customer Care
toll-free: 1-800-819-339
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
Austria (Vienna)
Website: support.euro.dell.com
International Access Code: 900
E-mail: [email protected]
Country Code: 43
Home/Small Business Sales
01 795 67602
City Code: 1
Home/Small Business Fax
01 795 67605
Home/Small Business Customer Care
01 795 67603
Preferred Accounts/Corporate Customer Care
Home/Small Business Technical Support
Preferred Accounts/Corporate Technical Support
Switchboard
0660 8056
01 795 67604
0660 8779
01 491 04 0
Bahamas
General Support
toll-free: 1-866-278-6818
Barbados
General Support
1-800-534-3066
80
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Belgium (Brussels)
Website: support.euro.dell.com
International Access Code: 00
E-mail: [email protected]
Country Code: 32
E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/
City Code: 2
Area Codes,
Local Numbers, and
Toll-Free Numbers
Technical Support
02 481 92 88
Customer Care
02 481 91 19
Home/Small Business Sales
toll-free: 0800 16884
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
General Support
1-800-342-0671
Bolivia
General Support
toll-free: 800-10-0238
Brazil
Website: www.dell.com/br
International Access Code: 00
Customer Support, Technical Support
Country Code: 55
Tech Support Fax
51 481 5470
City Code: 51
Customer Care Fax
51 481 5480
Sales
0800 90 3355
0800 90 3390
British Virgin Islands
General Support
Brunei
Customer Technical Support (Penang, Malaysia)
604 633 4966
Country Code: 673
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales (Penang, Malaysia)
604 633 4955
toll-free: 1-866-278-6820
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Canada (North York, Ontario)
Automated Order-Status System
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (automated technical support)
toll-free: 1-800-247-9362
Customer Care (from outside Toronto)
toll-free: 1-800-326-9463
Customer Care (from within Toronto)
Customer Technical Support
toll-free: 1-800-847-4096
Sales (direct sales—from outside Toronto)
toll-free: 1-800-387-5752
Sales (direct sales—from within Toronto)
toll-free: 1-800-567-7542
Sales (major accounts)
toll-free: 1-800-387-5755
TechFax
toll-free: 1-800-950-1329
General Support
Chile (Santiago)
Sales, Customer Support, and Technical Support
City Code: 2
82
Appendix
416 758-2200
Sales (federal government, education, and medical)
Cayman Islands
Country Code: 56
416 758-2400
1-800-805-7541
toll-free: 1230-020-4823
7T097bk1.book Page 83 Thursday, September 26, 2002 6:47 AM
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
China (Xiamen)
Tech Support website: support.ap.dell.com/china
Country Code: 86
Tech Support E-mail: [email protected]
City Code: 592
Tech Support Fax
Area Codes,
Local Numbers, and
Toll-Free Numbers
818 1350
Home and Small Business Technical Support
toll-free: 800 858 2437
Corporate Accounts Technical Support
toll-free: 800 858 2333
Customer Experience
toll-free: 800 858 2060
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2062
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and
Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and
Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
Czech Republic (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: [email protected]
Country Code: 420
Technical Support
02 22 83 27 27
City Code: 2
Customer Care
02 22 83 27 11
Fax
02 22 83 27 14
TechFax
02 22 83 27 28
Switchboard
02 22 83 27 11
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Denmark (Copenhagen)
Website: support.euro.dell.com
International Access Code: 00
E-mail Support (portable computers):
[email protected]
Country Code: 45
Area Codes,
Local Numbers, and
Toll-Free Numbers
E-mail Support (desktop computers):
[email protected]
E-mail Support (servers):
[email protected]
Technical Support
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Fax Switchboard (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Fax Switchboard (Home/Small Business)
3287 5001
Dominica
General Support
toll-free: 1-866-278-6821
Dominican Republic
General Support
1-800-148-0530
Ecuador
General Support
toll-free: 999-119
El Salvador
General Support
01-899-753-0777
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code: 990
E-mail: [email protected]
Country Code: 358
E-mail Support (servers):
[email protected]
City Code: 9
84
Appendix
Technical Support
09 253 313 60
Technical Support Fax
09 253 313 81
Relational Customer Care
09 253 313 38
Home/Small Business Customer Care
09 693 791 94
Fax
09 253 313 99
Switchboard
09 253 313 00
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
France (Paris) (Montpellier)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/fr/fr/emaildell/
Country Code: 33
Home and Small Business
City Codes: (1) (4)
Technical Support
0825 387 270
Customer Care
0825 823 833
Switchboard
0825 004 700
Switchboard (calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Germany (Langen)
Website: support.euro.dell.com
International Access Code: 00
E-mail: [email protected]
Country Code: 49
Technical Support
City Code: 6103
Home/Small Business Customer Care
06103 766-7200
0180-5-224400
Global Segment Customer Care
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Grenada
General Support
Guatemala
General Support
1-800-999-0136
Guyana
General Support
toll-free: 1-877-270-4609
toll-free: 1-866-540-3355
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Hong Kong
Technical Support (Dimension™ and Inspiron™)
296 93188
International Access Code: 001
Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)
296 93191
Country Code: 852
India
Customer Service (non-technical, post-sales issues)
Transaction Sales
toll-free: 800 96 4109
Large Corporate Accounts HK
toll-free: 800 96 4108
Large Corporate Accounts GCP HK
toll-free: 800 90 3708
Technical Support
1600 33 8045
Sales
1600 33 8044
Ireland (Cherrywood)
Website: support.euro.dell.com
International Access Code: 16
E-mail: [email protected]
Country Code: 353
Ireland Technical Support
City Code: 1
U.K. Technical Support (dial within U.K. only)
Home User Customer Care
Small Business Customer Care
U.K. Customer Care (dial within U.K. only)
Appendix
1850 543 543
0870 908 0800
01 204 4095
01 204 4444
0870 906 0010
Corporate Customer Care
01 204 4003
Ireland Sales
01 204 4444
U.K. Sales (dial within U.K. only)
86
800 93 8291
0870 907 4000
SalesFax
01 204 0144
Fax
01 204 5960
Switchboard
01 204 4444
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Italy (Milan)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/it/it/emaildell/
Country Code: 39
Home and Small Business
City Code: 02
Technical Support
02 577 826 90
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
Jamaica
General Support (dial from within Jamaica only)
02 577 821
1-800-682-3639
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code: 001
Technical Support (servers)
Country Code: 81
Technical Support outside of Japan (servers)
City Code: 44
Technical Support (Dimension™ and Inspiron™)
Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision™, OptiPlex™,
and Latitude™)
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 0120-1984-98
81-44-556-4162
toll-free: 0120-1982-26
81-44-520-1435
toll-free:0120-1984-33
81-44-556-3894
24-Hour Automated Order Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400
employees)
044-556-3433
Large Corporate Accounts Sales (over 3500
employees)
044-556-3430
Public Sales (government agencies, educational
institutions, and medical institutions)
044-556-1469
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Faxbox Service
044-556-3490
Switchboard
044-556-4300
Korea (Seoul)
Technical Support
toll-free: 080-200-3800
International Access Code: 001
Sales
toll-free: 080-200-3600
Country Code: 82
Customer Service (Seoul, Korea)
toll-free: 080-200-3800
City Code: 2
Customer Service (Penang, Malaysia)
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604 633 4949
Fax
2194-6202
Switchboard
2194-6000
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Country (City)
International Access Code
Country Code
City Code
Latin America
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
International Access Code: 00
E-mail: [email protected]
Country Code: 352
Technical Support (Brussels, Belgium)
Home/Small Business Sales (Brussels, Belgium)
02 481 92 88
toll-free: 080016884
Corporate Sales (Brussels, Belgium)
02 481 91 00
Customer Care (Brussels, Belgium)
02 481 91 19
Fax (Brussels, Belgium)
02 481 92 99
Switchboard (Brussels, Belgium)
02 481 91 00
Macao
Technical Support
Country Code: 853
Customer Service (Penang, Malaysia)
Transaction Sales
toll-free: 0800 582
604 633 4949
toll-free: 0800 581
Malaysia (Penang)
Technical Support
toll-free: 1 800 888 298
International Access Code: 00
Customer Service
04 633 4949
Country Code: 60
Transaction Sales
toll-free: 1 800 888 202
City Code: 4
Corporate Sales
toll-free: 1 800 888 213
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Country (City)
International Access Code
Country Code
City Code
Mexico
Department Name or Service Area,
Website and E-Mail Address
Customer Technical Support
International Access Code: 00
Country Code: 52
Area Codes,
Local Numbers, and
Toll-Free Numbers
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat
General Support
toll-free: 1-866-278-6822
Netherlands Antilles
General Support
001-800-882-1519
Netherlands (Amsterdam)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/nl/nl/emaildell/
Country Code: 31
Technical Support
020 674 45 00
City Code: 20
Home/Small and Medium Business
020 674 55 00
Home/Small and Medium Business Fax
020 674 47 75
Home/Small and Medium Business Customer Care
020 674 42 00
Corporate
020 674 50 00
Corporate Fax
020 674 47 79
Corporate Customer Care
020 674 43 25
New Zealand
E-mail (New Zealand): [email protected]
International Access Code: 00
E-mail (Australia): [email protected]
Country Code: 64
Home and Small Business
0800 446 255
Government and Business
0800 444 617
Sales
0800 441 567
Fax
0800 441 566
Nicaragua
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General Support
001-800-220-1006
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Norway (Lysaker)
Website: support.euro.dell.com
International Access Code: 00
E-mail Support (portable computers):
Country Code: 47
[email protected]
Area Codes,
Local Numbers, and
Toll-Free Numbers
E-mail Support (desktop computers):
[email protected]
E-mail Support (servers):
[email protected]
Technical Support
671 16882
Relational Customer Care
671 17514
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Panama
General Support
001-800-507-0962
Peru
General Support
0800-50-669
Poland (Warsaw)
Website: support.euro.dell.com
International Access Code: 011
E-mail: [email protected]
Country Code: 48
Customer Service Phone
57 95 700
City Code: 22
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Portugal
E-mail: support.euro.dell.com/es/es/emaildell/
International Access Code: 00
Technical Support
Country Code: 35
Customer Care
Sales
800 834 077
800 300 415 or
800 834 075
800 300 410 or 800 300 411 or
800 300 412 or
121 422 07 10
Fax
121 424 01 12
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Puerto Rico
General Support
1-800-805-7545
St. Kitts and Nevis
General Support
toll-free: 1-877-441-4731
St. Lucia
General Support
1-800-882-1521
St. Vincent and the Grenadines General Support
toll-free: 1-877-270-4609
Singapore (Singapore)
Technical Support
International Access Code: 005
Customer Service (Penang, Malaysia)
Country Code: 65
Transaction Sales
toll-free: 800 6011 054
Corporate Sales
toll-free: 800 6011 053
toll-free: 800 6011 051
604 633 4949
South Africa (Johannesburg)
Website: support.euro.dell.com
International Access Code:
E-mail: [email protected]
09/091
Technical Support
011 709 7710
Country Code: 27
Customer Care
011 709 7707
City Code: 11
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Southeast Asian and Pacific
Countries
Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia)
604 633 4810
Spain (Madrid)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/es/es/emaildell/
Country Code: 34
Home and Small Business
City Code: 91
Technical Support
902 100 130
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
92
Appendix
Technical Support
902 100 130
Customer Care
902 118 546
Switchboard
91 722 92 00
Fax
91 722 95 83
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Sweden (Upplands Vasby)
Website: support.euro.dell.com
International Access Code: 00
E-mail: [email protected]
Country Code: 46
E-mail Support for Latitude and Inspiron:
[email protected]
City Code: 8
Area Codes,
Local Numbers, and
Toll-Free Numbers
E-mail Support for OptiPlex: [email protected]
E-mail Support for Servers:
[email protected]
Technical Support
08 590 05 199
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
08 590 05 594
Sales
08 590 05 185
Switzerland (Geneva)
Website: support.euro.dell.com
International Access Code: 00
E-mail: [email protected]
Country Code: 41
E-mail for French-speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/
City Code: 22
Technical Support (Home and Small Business)
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
Taiwan
International Access Code: 002
Country Code: 886
20 140 14 44
Fax Technical Support
Technical Support (portable and desktop
computers)
022 799 01 01
toll-free: 00801 86 1011
Technical Support (servers)
toll-free: 0080 60 1256
Transaction Sales
toll-free: 0080 651 228
or 0800 33 556
Corporate Sales
toll-free: 0080 651 227
or 0800 33 555
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Thailand
Technical Support
International Access Code: 001
Customer Service (Penang, Malaysia)
Country Code: 66
Sales
Trinidad/Tobago
General Support
1-800-805-8035
Turks and Caicos Islands
General Support
toll-free: 1-866-540-3355
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
Customer Care website:
dell.co.uk/lca/customerservices
Country Code: 44
City Code: 1344
toll-free: 0880 060 07
604 633 4949
toll-free: 0880 060 09
E-mail: [email protected]
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support (direct/PAD and general)
0870 908 0800
Global Accounts Customer Care
01344 373 185
or 01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
0870 908 0500
Preferred Accounts (500–5000 employees)
Customer Care
01344 373 196
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
Uruguay
94
General Support
Appendix
01344 860 456
toll-free: 000-413-598-2521
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Country Code: 1
Consumer (Home and Home Office)
Technical Support
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
DellNet™ Service and Support
toll-free: 1-877-Dellnet
(1-877-335-5638)
Software Application Support
toll-free: 1-800-433-9005
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website:
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Regulatory Notices
Electromagnetic Interference (EMI) is any signal or emission, radiated in free
space or conducted along power or signal leads, that endangers the
functioning of a radio navigation or other safety service or seriously degrades,
obstructs, or repeatedly interrupts a licensed radio communications service.
Radio communications services include but are not limited to AM/FM
commercial broadcast, television, cellular services, radar, air-traffic control,
pager, and Personal Communication Services (PCS). These licensed services,
along with unintentional radiators such as digital devices, including
computers, contribute to the electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic
equipment to function properly together in the electronic environment.
While this computer has been designed and determined to be compliant
with regulatory agency limits for EMI, there is no guarantee that
interference will not occur in a particular installation. If this equipment
does cause interference with radio communications services, which can be
determined by turning the equipment off and on, you are encouraged to try
to correct the interference by one or more of the following measures:
•
Reorient the receiving antenna.
•
Relocate the computer with respect to the receiver.
•
Move the computer away from the receiver.
•
Plug the computer into a different outlet so that the computer and the
receiver are on different branch circuits.
If necessary, consult a Dell Technical Support representative or an
experienced radio/television technician for additional suggestions.
For additional regulatory information, see the Tell Me How help file that
accompanied your computer. To access the help file, see page 17.
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Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day
(U.S. only), one-year, two-year, three-year, or four-year limited warranty. To determine which
warranty you purchased, see the Dell invoice that accompanied your computer. The following
sections describe the limited warranties and return policy for the U.S., the limited warranties
and return policy for Canada, and the manufacturer guarantee for Latin America and the
Caribbean.
Limited Warranty Terms for Canada
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user
customer's—Dell-branded hardware products, including Dell-branded monitors, keyboards,
and pointing devices (mice).
What is not covered by this limited warranty?
This limited warranty does not cover:
•
Software, including the operating system and software added to the Dell-branded
hardware products through our factory-integration system, or the reloading of the
software
•
Non-Dell branded products and accessories
•
Problems that result from:
–
External causes such as accident, abuse, misuse, or problems with electrical power
–
Servicing not authorized by us
–
Usage that is not in accordance with product instructions
–
Failure to follow the product instructions or failure to perform preventive
maintenance
–
Problems caused by using accessories, parts, or components not supplied by us
•
Products with missing or altered service tags or serial numbers
•
Products for which we have not received payment
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THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS
LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY
STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON
YOUR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS
WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION
IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME
PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED
WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING
EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN
THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL,
OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY
LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID
FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE
MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the
limited warranty on Dell-branded batteries lasts only one year and the limited warranty on the
lamps for Dell-branded projectors lasts only ninety days. The limited warranty begins on the
date of the invoice. The warranty period is not extended if we repair or replace a warranted
product or any parts. Dell may change the terms and availability of limited warranties, at its
discretion, but any changes will not be retroactive (that is, the warranty terms in place at the
time of purchase will apply to your purchase).
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table.
Please also have your Dell service tag number or order number available.
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Individual Home Consumers; Home Office
and Small Business Customers:
Technical Support and Customer Service
1-800-847-4096
Medium, Large, and Global Commercial
Customers; Government, Education, and
Healthcare Customers; and Value Added
Resellers (VARs):
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463
Government or Education Customers, or
Individual Home Consumers who purchased
through an Employee Purchase Program:
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463 (Extension 8221 for
Individual Consumers)
Dell-Branded Memory
1-888-363-5150
What will Dell do?
During the first year of all limited warranties: During the first year of all limited warranties, we
will repair any Dell-branded hardware products returned to us that prove to be defective in
materials or workmanship. If we are not able to repair the product, we will replace it with a
comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include
with your return. You must return the products to us in their original or equivalent packaging,
prepay shipping charges, and insure the shipment or accept the risk if the product is lost or
damaged in shipment. We will return the repaired or replacement products to you. We will pay
to ship the repaired or replaced products to you if you use an address in Canada. Otherwise, we
will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and
inform you of service alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary
or personal information, removable media, such as floppy disks, CDs, or PC Cards. We are not
responsible for any of your confidential, proprietary or personal information; lost or corrupted
data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties: We will replace
any defective part with new or refurbished parts, if we agree that it needs to be replaced. When
you contact us, we will require a valid credit card number at the time you request a
replacement part, but we will not charge you for the replacement part as long as you return the
original part to us within thirty days after we ship the replacement part to you. If we do not
receive the original part within thirty days, we will charge to your credit card the then-current
standard price for that part.
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We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the
part freight collect. We will also include a prepaid shipping container with each replacement
part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any
other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased an on-site service contract?
If your service contract is with Dell, service will be provided to you under the terms of the
service contract. Please refer to that contract for details on how to obtain service. Dell's service
contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096. If
you purchased through us a service contract with one of our third-party service providers,
please refer to that contract (mailed to you with your invoice) for details on how to obtain
service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty
repairs and in building replacement parts and systems. Refurbished parts and systems are parts
or systems that have been returned to Dell, some of which were never used by a customer. All
parts and systems are inspected and tested for quality. Replacement parts and systems are
covered for the remaining period of the limited warranty for the product you bought. Dell owns
all parts removed from repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you
receive under this limited warranty, please let us know. We have found that the best way to
resolve issues regarding our limited warranty is to work together. If, after those discussions, you
are still not satisfied, we believe arbitration is the most expeditious way to resolve your
concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN
CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT,
AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited
warranty, its interpretation, or the breach, termination or validity thereof, the relationships
which result from this limited warranty (including, to the full extent permitted by applicable
law, relationships with third parties), Dell's advertising, or any related purchase SHALL BE
RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION
ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code
of Procedure then in effect (available via the Internet at www.arb-forum.com/, or via telephone
at 1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between
you and Dell. Any award of the arbitrator(s) shall be final and binding on each of the parties,
and may be entered as a judgment in any court of competent jurisdiction. Information may be
obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.
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May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of
the system and records the transfer with us. The limited warranty on Dell-branded memory
may not be transferred. You may record your transfer by going to our website:
•
If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm
•
If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
•
If you are a Government, Education, or Healthcare Customer, or an Individual Home
Consumer who purchased through an Employee Purchase Program, go to
www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm
If you do not have Internet access, please call Dell at 1-800-326-9463.
"Total Satisfaction" Return Policy
If you are an end-user customer who bought new products directly from Dell, you may return
them to Dell up to 30 days after you receive them for a refund or credit of the product purchase
price. If you are an end-user customer who bought reconditioned or refurbished products from
Dell, you may return them to Dell within 14 days after the date of invoice for a refund or credit
of the product purchase price. In either case, the refund or credit will not include any shipping
and handling charges shown on your invoice and will be subject to a fifteen percent (15%)
restocking fee, unless otherwise prohibited by law. If you are an organization that bought the
products under a written agreement with Dell, the agreement may contain different terms for
the return of products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit
Return Authorization Number. To expedite the process of your refund or credit, Dell expects
you to return the products to Dell in their original packaging within five days of the date that
Dell issues the Credit Return Authorization Number. You must also prepay shipping charges
and insure the shipment or accept the risk of loss or damage during shipment. You may return
software for a refund or credit only if the sealed package containing the floppy disk(s) or CD(s)
is unopened. Returned products must be in as-new condition, and all of the manuals, floppy
disk(s), CD(s), power cables, and other items included with a product must be returned with
it. For customers who want to return, for refund or credit only, either application or operating
system software that has been installed by Dell, the whole system must be returned, along with
any media and documentation that may have been included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also
does not apply to products purchased through Dell's Software and Peripherals division. For
those products, please instead refer to Dell's Software and Peripheral's then-current return
policy (see the following section, "Dell Software and Peripherals").
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Dell Software and Peripherals
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party
products. Third-party software and peripheral products are covered by the warranties provided
by the original manufacturer or publisher only. Third party manufacturer warranties vary from
product to product. Consult your product documentation for specific warranty information.
More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically
test or guarantee that all of the products we offer work with any or all of the various models of
Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of
different brands of computers available today. If you have questions about compatibility, we
recommend and encourage you to contact the third-party software and peripheral product
manufacturer or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for
which Dell is listed as the manufacturer) such as monitors, batteries, memory, docking stations,
and projectors). To determine which limited warranty applies to the product you purchased,
see the Dell invoice and/or the product documentation that accompanied your product.
Descriptions of Dell's limited warranties are described in preceding sections.
Return Policy
If you are an end-user customer who bought Dell Software and Peripherals products directly
from a Dell company, you may return Dell Software and Peripherals products that are in as-new
condition to Dell up to 30 days from the date of invoice for a refund of the product purchase
price if already paid. This refund will not include any shipping and handling charges shown on
your invoice; you are responsible for those.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit
Return Authorization Number. You must ship the Dell Software and Peripherals products back
to Dell in their original manufacturer's packaging (which must be in as-new condition), prepay
shipping charges, and insure the shipment or accept the risk of loss or damage during
shipment.
To qualify for refund or replacement, returned products must be in as-new condition, software
products must be unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and
other items included with a product must be returned with it.
102
Appendix
7T097bk1.book Page 103 Thursday, September 26, 2002 6:47 AM
Intel® Warranty Statement for Pentium® and Celeron®
Processors Only (U.S. and Canada Only)
Appendix
103
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
7T097bk1.book Page 104 Thursday, September 26, 2002 6:47 AM
104
Appendix
7T097bk1.book Page 105 Thursday, September 26, 2002 6:47 AM
Index
B
battery
installing, 39
installing and removing, 39
removing, 40
storing, 40
BIOS and standard
settings, 76
Drivers and utilities
reinstalling, 53
drives
See hard drive, 66
F
M
memory
adding, 62
removing, 63
module bay
swapping modules, 40
finding information, 16
movie
playing, 40
C
H
N
CD
copying, 32
playing, 40
hard drive
replacing, 66
returning to Dell, 68
network
setting up home and office, 30
computer
specifications, 70
tour of, 20
I
conflicts
resolving software and
hardware
incompatibilities, 56
contacting Dell, 79
D
drivers
installing printer, 28
reinstalling, 54, 57
information
transferring to new
computer, 29
Internet connection
about, 30
options, 30
setting up, 31
IRQ conflicts, 56
P
power
fixing problems, 38
shutdown, 38
turning off computer, 38
turning on computer, 38
power button, 38
printer
cable, 26
connecting, 26
driver, 28
parallel, 26
problems, 29
Index
105
106
7T097bk1.book Page 106 Thursday, September 26, 2002 6:47 AM
Index
printer (continued)
reinstalling driver, 28
setting up, 26
USB, 27
R
RAM. See memory
reinstalling
drivers, 54, 57
ResourceCD, 54, 57
returning items for warranty
repair or credit, 78
T
television
connecting to computer, 41
enabling display settings, 44
troubleshooting
power problems, 38
W
S
safety instructions, 7
software
reinstalling software, 54, 57
specifications, 70
System Restore, 50
106
system setup program
commonly used options, 77
options, 77
screens, 76
viewing, 76
In d e x
warranty, 97
Windows XP
device driver rollback, 54
reinstalling, 57
DELL INFORMATION DEVELOPMENT
Postscript Imaging and Printing Specifications
ENGLISH
LOCALIZATION
(Completed by Information Development)
(Heavily outlined boxes completed by Agency)
MILESTONE NAME:
Sputnik Owner’ Manual ROW
PATH:
(S:\SYSTEMS\Sputnik\owner\A01\english-ROW)
LANGUAGES:
English
-----------------------
Agency:
PART and REVISION
NUMBER:
7T097 A01
SPEC SHEET
PREPARED BY:
Gloria Salinas
DATE SPEC SHEET
COMPLETED:
09/25/02
CONTACTS:
Cathy Brown
[email protected]
AMF PRINT VENDOR
AND/OR REGIONS:
EMF, CCC
_X_Dell PC
APPLICATION SFTWR
FOR BOOK:
_X_ Frame
___ Quark
APPLICATION SFTWR
FOR COVER:
___ Frame
_X_ Quark
FILE TYPE:
_X_Postscript
.PS DRIVER USED:
_X_Scitex Dolev400 PSM L2
Other__________________
___Dell PC
Other__________________
___ Word
Other__________________
___ Frame
___ Quark
___ Word
Other___________________
___ Word
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___ Frame
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Other___________________
Other_________________
Book COVER: _X_CMYK
___Postscript
___Gray Scale
*Book COVER: ___CMYK
COMPRESSED &
TESTED:
_X_YES
OTHER: ___CMYK ___Gray Scale
Pantone #s_________________________________
_X_ NO
___YES
___ NO
___YES
PAGE SIZE:
7.5 x 9
Same as English
PAGE SIZE
FOLDED:
N/A
Same as English
PAPER STOCK:
LINE SCREEN:
FILE TRANSFER
METHOD/MEDIA:
Owner: Mike Whale
Last Revised: 04/19/02
_X_Dell Standard
Other_______________
Same as English
133 lpi
_X_ FTP
___ Disk
___Gray Scale
Book INTERIOR: Print all as Gray Scale
(Graphics Included)
OTHER: ___CMYK ___Gray Scale
Pantone #s_________________________________
___YES
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___Scitex Dolev400 PSM L2
Book INTERIOR: Print all as Gray Scale
(Graphics Included)
FOR PROOF ONLY PDF:
512-728-0218
Same as English
COMPUTER SOURCE:
COLORS/
SEPARATIONS:
Karen Johnson
[email protected]
512-723-9330
Same as English
___ Email
___ AGILE Other____________
___ FTP
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* Refer to deliverables matrix in supplier tool kit
Dell Confidential
Continued on Back Page >
FILE NAME(S) & PAGE COUNT:
* Localization Supplier:
Revise file name,
page count, and
page number columns
Section
Filename
Page
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Page Numbers
Full Cover (EMF):
7T097em1.ps
2
(Inside Blank)
or
Full Cover (CCC):
7T097cc1.ps
Title Page:
7T097tp1.ps
2
Includes Copyright
TOC:
7T097tc1.ps
4
3–6
Safety:
7T097si1.ps
8
7 – 14
Section 1:
7T097c11.ps
4
15 – 18
Section 2:
7T097c21.ps
18
19 – 36
Section 3:
7T097c31.ps
12
37 – 48
Section 4:
7T097c41.ps
12
49 – 60
Section 5:
7T097c51.ps
8
61 – 68
Section 6:
7T097c61.ps
28
69 – 96
Section 7:
7T097c71.ps
8
97 – 104
Index:
7T097ix1.ps
2
105 – 106
TOTAL PAGE COUNT:
108
SPECIAL INSTRUCTIONS:
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TRANSLATION
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Dell Confidential