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Dell™ Dimension™ 2200
Owner’s Manual
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Hints, Notices, and Cautions
HINT: A HINT indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Tell Me How help
file. To access help files, see page 26.
____________________
Information in this document is subject to change without notice.
© 2002 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer
Corporation is strictly forbidden.
Trademarks used in this text: Dell , the DELL logo, Dimension , Inspiron , Latitude , OptiPlex , Dell
Precision , and DellNet are trademarks of Dell Computer Corporation; Intel and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of
Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
May 2002 P/N 5J510 Rev. A01
Contents
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9
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9
When Working Inside Your Computer
. . . . . . . . . . . . . .
11
Protecting Against Electrostatic Discharge
. . . . . . . . . . .
13
. . . . . . . . . . . . . . . . . .
13
. . . . . . . . . . . . . . . . . . . . . . . .
14
Setting Up
. . . . . . . . . . . . . . . . . . . . . . . .
16
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16
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17
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18
Transferring Information to a New Computer
. . . . . . . . . . . . . . . . . . . . . . . . .
19
Setting Up a Home and Office Network (Windows XP Only)
. . .
20
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20
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20
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20
Solving Problems
. . . . . . . . . . . . . . . . . . . . . . . . . .
24
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26
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26
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27
Contents 3
4 Contents
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28
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28
If the screen is difficult to read
. . . . . . . . . . . . . . . . .
29
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30
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30
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31
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32
If you cannot print to a parallel port printer
. . . . . . . . . .
32
If you cannot print to a USB printer
. . . . . . . . . . . . . .
33
. . . . . . . . . . . . . . . . . . . . . . . . .
34
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34
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36
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37
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37
If you cannot save a file to a floppy disk
. . . . . . . . . . . .
37
If you cannot play a music CD or install a program from a CD
. . . . . . . . . . . . . . . . . . . . . . . . . . .
38
If you cannot play a DVD movie
. . . . . . . . . . . . . . . .
39
If the CD-RW drive stops writing
. . . . . . . . . . . . . . . .
39
If you have a hard drive problem
. . . . . . . . . . . . . . . .
40
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40
Windows ® Error Messages
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41
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42
. . . . . . . . . . . . . . . . . . . . . . .
42
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42
A program error causes the system to lock up
. . . . . . . . .
42
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42
A program is designed for an earlier Windows operating system
. . . . . . . . . . . . . . . . . . . . . . . .
43
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43
If you have a problem with your Internet connection
. . . . . . .
43
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44
Resolving Other Technical Problems
. . . . . . . . . . . . . . . .
45
. . . . . . . . . . . . . . . . . . . . . . . . .
45
Using the Windows XP Device Driver Rollback
. . . . . . . . .
46
Resolving Software and Hardware Incompatibilities
. . . . . . .
47
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47
. . . . . . . . . . . . . . . . . . . . . . . . .
48
. . . . . . . . . . . . . . . . . . . . . . .
49
. . . . . . . . . . . . . . . . . . . .
50
Restoring the Computer to an Earlier Operating State
. . . . . .
51
Undoing the Last System Restore
. . . . . . . . . . . . . . . .
52
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52
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54
Adding Parts
Front and Back View of the Computer
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58
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60
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62
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65
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66
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67
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73
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77
Contents 5
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78
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80
Appendix
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82
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86
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87
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87
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88
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89
Dell Technical Support Policy (U.S. Only)
. . . . . . . . . . . .
90
Definition of "Dell-Installed" Software and Peripherals
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91
Definition of "Third-Party" Software and Peripherals
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91
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92
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92
Returning Items for Warranty Repair or Credit
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107
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107
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109
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111
Limited Warranties and Return Policy
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112
One-Year Limited Warranty (U.S. Only)
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112
Two-Year Limited Warranty (U.S. Only)
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114
Three-Year Limited Warranty (U.S. Only)
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118
Four-Year Limited Warranty (U.S. Only)
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121
One-Year Limited Warranty (Canada Only)
. . . . . . . . . . .
124
Two-Year Limited Warranty (Canada Only)
. . . . . . . . . . .
126
6 Contents
Three-Year Limited Warranty (Canada Only)
. . . . . . . . .
129
"Total Satisfaction" Return Policy (U.S. Only)
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133
One-Year End-User Manufacturer Guarantee
(Latin America and the Caribbean Only)
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134
Index
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137
Contents 7
8 Contents
Safety Instructions
Use the following safety guidelines to help protect your computer from potential damage and to ensure your own personal safety.
When Using Your Computer
As you use your computer, observe the following safe-handling guidelines.
CAUTION: Do not operate your computer with any cover(s)
(including computer covers, bezels, filler brackets, front-panel inserts, and so on) removed.
• Your computer is equipped with one of the following:
– A fixed-voltage power supply — Computers with a fixed-voltage power supply do not have a voltage selection switch on the back panel and operate at only one voltage (see the regulatory label on the outside of the computer for its operating voltage).
– An auto-sensing voltage circuit — Computers with an auto-sensing voltage circuit do not have a voltage selection switch on the back panel and automatically detect the correct operating voltage.
– A manual voltage selection switch — Computers with a voltage selection switch on the back panel must be manually set to operate at the correct operating voltage.
115V
Safety Instr uctions 9
10 Safety Instr uctions
Safety Instructions
(continued)
To help avoid damaging a computer with a manual voltage selection switch, ensure that the voltage selection switch is set to match the AC power available at your location:
– 115 V/60 Hz in most of North and South America and some Far
Eastern countries such as South Korea and Taiwan
– 100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan
NOTE: The voltage selection switch must be set to the 115-V position even though the AC power available in Japan is 100 V.
– 230 V/50 Hz in some regions in the Caribbean and South America and most of Europe, the Middle East, and the Far East
Also, ensure that your monitor and attached devices are electrically rated to operate with the AC power available in your location.
• Before working inside the computer, unplug the computer to help prevent electric shock or system board damage. Certain system board components continue to receive power any time the computer is connected to AC power.
• To avoid shorting out your computer when disconnecting a network cable, first unplug the cable from the network adapter on the back of your computer, and then from the network jack. When reconnecting a network cable to your computer, first plug the cable into the network jack, and then into the network adapter.
• To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before disconnecting a device from the computer.
• To help prevent electric shock, plug the computer and device power cables into properly grounded electrical outlets. These cables are equipped with 3-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a 3-wire cable with properly grounded plugs.
Safety Instructions
(continued)
• To help protect your computer from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS).
• Be sure nothing rests on your computer’s cables and that the cables are not located where they can be stepped on or tripped over.
• Do not push any objects into the openings of your computer. Doing so can cause fire or electric shock by shorting out interior components.
• Keep your computer away from radiators and heat sources. Also, do not block cooling vents. Avoid placing loose papers underneath your computer; do not place your computer in a closed-in wall unit or on a bed, sofa, or rug.
When Working Inside Your Computer
Before you open the computer cover, perform the following steps in the sequence indicated.
CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell documentation or otherwise provided to you. Always follow installation and service instructions closely.
1
2
NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before removing a component from the system board or disconnecting a device from the computer.
Perform an orderly computer shutdown using the operating system menu.
Turn off your computer and any devices.
Safety Instr uctions 11
12 Safety Instr uctions
Safety Instructions
(continued)
3
4
Ground yourself by touching an unpainted metal surface on the chassis, such as the metal around the card-slot openings at the back of the computer, before touching anything inside your computer.
While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components.
Disconnect your computer and devices, including the monitor, from their electrical outlets. Also, disconnect any telephone or telecommunication lines from the computer.
Doing so reduces the potential for personal injury or shock.
5 Disconnect the power cable to your computer, and then press the power button to ground the system board.
In addition, take note of these safety guidelines when appropriate:
• When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before disconnecting the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.
• Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor chip by its edges, not by its pins.
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions.
Safety Instructions
(continued)
Protecting Against Electrostatic Discharge
Static electricity can harm delicate components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer’s electronic components, such as the microprocessor. You can do so by touching an unpainted metal surface on the computer chassis.
As you continue to work inside the computer, periodically touch an unpainted metal surface to remove any static charge your body may have accumulated.
You can also take the following steps to prevent damage from electrostatic discharge (ESD):
• Do not remove components from their antistatic packing material until you are ready to install the component in your computer. Just before unwrapping the antistatic packaging, discharge static electricity from your body.
• When transporting an electrostatic sensitive component, first place it in an antistatic container or packaging.
• Handle all electrostatic sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads.
The following notice may appear throughout this document to remind you of these precautions:
NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions at the front of this guide.
Ergonomic Computing Habits
CAUTION: Improper or prolonged keyboard use may result in injury.
CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain.
Safety Instr uctions 13
14 Safety Instr uctions
Safety Instructions
(continued)
Battery Disposal
Your computer uses a lithium coin-cell battery. The lithium coin-cell battery is a long-life battery, and it is very possible that you will never need to replace it.
However, should you need to replace it, see page 89.
Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.
S E C T I O N 1
S e t t i n g U p
Connecting a Printer
Transferring Information to a New Computer
(Windows XP Only)
Setting Up a Home and Office Network
(Windows XP Only)
Turning Off the Computer
1
16 Setting Up
Connecting a Printer
See the documentation that came with the printer for any recommended preparation procedures, such as:
• Removing the packaging
• Installing the toner or ink cartridge
• Loading paper
Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections.
Parallel Printer
Follow the instructions that came with the parallel printer to connect it to the computer. If no information is provided, then follow the instructions in this section.
1
2
Turn off the computer (see page 20).
NOTICE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) or less to connect the printer to the computer. Use of a nonstandard cable may prevent the printer from working.
Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the parallel connector on the printer and snap the two clips into the two notches.
screws (2) parallel printer cable parallel connector on computer parallel connector on printer clips (2) notches (2)
3
4
Turn on the printer and then turn on the computer. If the Add New
Hardware Wizard window appears, click Cancel.
Install the printer driver if necessary (see "Installing the Printer Driver"
USB Printer
Follow the instructions that came with the USB printer to connect it to the computer. If no information is provided, then follow the instructions in this section.
1
2
Install the printer driver if necessary (see the following section).
Attach the USB printer cable to the USB connector on the computer and the printer. The USB connectors only fit one way.
HINT: You can connect
USB devices while the computer is turned on.
Setting Up 17
HINT: Your computer has four USB connectors on the back panel (see
USB connector on computer
USB printer cable
USB connector on printer
18 Setting Up
Installing the Printer Driver
Follow the instructions that came with the printer to install printer drivers.
If no information was provided with the printer, then refer to the following instructions.
If you need to install a printer driver, insert the printer installation CD into the CD or DVD drive. Then follow the prompts on the screen using the instructions that came with the printer.
If your printer installation CD does not automatically run, click the Start button on the Microsoft ® Windows ® desktop, click Run, and type x :\setup.exe
(where x
is the letter of your CD or DVD drive [usually drive D]). Then click OK and follow the prompts on your screen. If your printer installation CD still does not run, check the documentation that came with your printer for instructions on how to start the printer installation CD.
If you connect an older printer and it doesn’t work after you install the
driver, access the system setup program (see page 86) and ensure that the
parallel port is set to operate in bidirectional mode.
To check if your printer driver is installed on a computer running the
Windows XP operating system, click the Start button, click Control Panel, click Printers and Other Hardware, and then click View installed printers
or fax printers. If your computer runs Windows 2000, click the Start button, point to Settings, and then click Printers. If your printer is listed in the
Printers window, the printer is ready to use.
Transferring Information to a New
Computer (Windows XP Only)
Windows XP provides a Files and Settings Transfer Wizard to move data, such as e-mails, window sizes, toolbar settings, and Internet bookmarks, from one computer to another. First you collect the data from the source computer, and then you import the data to the new computer.
If the source computer uses another Windows operating system, the wizard can be launched from the Windows XP operating system CD or from a floppy disk created on the Windows XP computer. You may transfer the data to the new computer over a network or serial connection, or you may store it on a removable medium, such as a floppy disk, a Zip disk, or a writable CD.
2
3
1
4
On the computer running Windows XP, click the Start button, point to All Programs—> Accessories—> System Tools, and then click
Files and Settings Transfer Wizard.
On the welcome screen, click Next.
On the Which computer is this? screen, select New Computer, and then click Next.
Follow the instructions on the screen.
HINT: The CD that you need to place in your CD or DVD drive is titled
Operating System .
Setting Up 19
HINT: Selecting the connection method This computer connects
directly to the Internet enables the integrated firewall provided with
Windows XP.
HINT: If you are having difficulty turning off your computer, see "General
Program Problems" on
2
3
4
Setting Up a Home and Office Network
(Windows XP Only)
Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.
1
5
Click the Start button, point to All Programs—>
Accessories—> Communications, and then click Network Setup
Wizard.
On the welcome screen, click Next.
Click checklist for creating a network.
Complete the checklist and required preparations, and then return to the Network Setup Wizard.
Follow the instructions on the screen.
Turning Off the Computer
NOTICE: To prevent data loss, you must turn off your computer through the
Start menu rather than by pressing the power button.
Windows XP
1
2
3
4
Save and close any open files and exit any open programs.
Click the Start button and then click Turn off Computer.
Click Turn off.
The computer automatically turns off after the shutdown process finishes.
Turn off your monitor and any other devices connected to power.
Windows 2000
1
2
3
Save and exit any programs and files you have open.
Click the Start button, and then click Shut Down.
Click the pull-down menu under What do you want the computer
to do?.
20 Setting Up
4
5
Click Shut down and then click OK.
The computer automatically turns off after the shutdown process finishes.
Turn off your monitor and any other devices connected to power.
Setting Up 21
22 Setting Up
S E C T I O N 2
S o l v i n g P r o b l e m s
Finding Solutions
Accessing Help Files
Power Problems
Start-Up Error Messages
Video and Monitor Problems
Sound and Speaker Problems
Printer Problems
Scanner Problems
Modem Problems
Mouse Problems
Keyboard Problems
Drive Problems
Network Problems
Microsoft
Windows
Error Messages
General Program Problems
Internet Connection Problems
E-Mail Problems
Resolving Other Technical Problems
Reinstalling Drivers
Resolving Software and Hardware Incompatibilities
Using System Restore
Reinstalling Windows XP
Reinstalling Windows 2000
2
24 Solving Problems
Finding Solutions
Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions.
Get technical assistance from
Solving Problems 25
HINT: See the Tell Me
How help file for information on the standby mode.
Accessing Help Files
T O A C C E S S THE Tell Me How H EL P F IL E
Microsoft
®
Windows
®
XP
1 Click the Start button, and then click Help and Support.
2 Click User and system guides, and then click User’s guides.
3 Click Tell Me How.
Windows 2000
Click the Start button, point to Programs, point to User’s Guides, and then click
Tell Me How.
T O A C C E S S HE LP I N W I ND O W S XP
1 Click the Start button, and then click Help and Support.
2 Type a word or phrase that describes your problem, and then click the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions on the screen.
T O A C C E S S HE LP I N W I ND O W S 2000
1 Click the Start button, and then click Help.
2 Click the Search tab.
3 Type a word or phrase that describes your problem, and then click List Topics.
4 Click the topic that describes your problem, and then click Display.
5 Follow the instructions on the screen.
Power Problems
C HE C K T H E P O W E R L IG H T — When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby mode—press a key on the keyboard or move the mouse.
T
E S T THE EL E CT RI C A L OU T LE T
— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
26 Solving Problems
C HE C K T H E P O W E R C A B L E C O N NE C T I ON — Be sure that the power cable is firmly inserted into the electrical outlet and the computer power connector.
C O NN EC T T H E C O MP U T E R D I RE C T L Y T O A N E L E C T R I CA L O U T L E T —
Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.
S
W AP THE C O MP U T E R A ND MO N IT O R P O W E R C A B L E S
— Swap the computer and monitor power cables to determine if the power cable is defective.
C
HE C K F O R IN T E R F E RE N CE
— Electrical appliances on the same circuit or operating near the computer can cause interference. Other causes of interference: power extension cables, keyboard and mouse extension cables, too many devices on a power strip, or multiple power strips connected to the same electrical outlet.
C HE C K T H E P O W E R P R O P ER T I E S — See the Tell Me How help file or search for the keyword standby in the Help and Support Center ( Help in
Windows 2000) .
To access help files, see page 26.
Start-Up Error Messages
O
P ER A T I NG S Y S T E M NO T F O U ND
— Call Dell for technical assistance (see
I
N S E RT B O O T A B L E M E D IA
— The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.
N
O N
-
S YS T E M D I S K E R R O R
— There is a floppy disk in the floppy drive.
Remove the floppy disk and restart the computer.
Solving Problems 27
HINT: See the documentation that came with your monitor for fault indications and troubleshooting procedures specific to your monitor.
Video and Monitor Problems
If the screen is blank
C
HE C K T H E V I DE O C AB L E C O NN E CT IO N
— Check for bent pins (most video cable connectors have missing pins, but not bent pins). Ensure that the video cable is connected as shown on the START HERE sheet for your computer.
P RE S S T H E M O NI T O R P O W E R BU T T O N — Be sure that you firmly pressed the monitor power button.
C HE C K T H E P O W E R L IG H T — When the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.
T
E S T THE EL E CT RI C A L OU T LE T
— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
S
W AP T H E C O MP U T E R A ND M ON I T O R P O W E R C A B L E S
— Swap the computer and monitor power cables to determine if the power cable is defective.
T
E S T THE VI D E O EX T E N S I O N CA B LE
(
IF U S E D
) — If you are using a video extension cable and removing the cable solves the problem, the cable is defective.
T E S T THE MO N ITO R — If another monitor is available, connect it to the computer.
C HE C K T H E B A C K P AN E L LI GH TS — If all four lights below the serial
connector are not green, call Dell for technical assistance (see page 92).
C HE C K T H E P O W E R P R O P ER T I E S — See the Tell Me How help file or search for the keyword standby in the Help and Support Center ( Help in
Windows 2000) .
To access help files, see page 26.
28 Solving Problems
If the screen is difficult to read
A
D JU S T T H E C O NT R A S T A ND B R IG HT NE S S
— See the documentation that came with your monitor for instructions on adjusting the contrast and brightness.
M O V E T H E S UB W O O F E R A W A Y F RO M THE MO N ITO R — If your speaker system includes a subwoofer, ensure that the subwoofer is at least 2 ft (60 cm) away from the monitor.
M
O V E T H E M O NI T O R A W A Y F RO M EXT ER N AL P O W E R S O U R C E S
—
Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference.
R O T AT E T H E M O NI T O R T O F A C E A D IF F E R EN T D IR E C T IO N — Eliminate sunlight glare, which can cause poor picture quality.
D E GA U S S ( D E MA G NE T I Z E ) T H E M O NI T O R — See the documentation that came with your monitor.
R U N T H E M O NI T O R S EL F T E S T — See the documentation that came with your monitor.
R E S T O R E THE R EC O M ME ND E D S E T T I N G S — Restore the original resolution and refresh rate settings. See the Tell Me How help file for instructions.
To access help files, see page 26.
C
HE C K F O R AD D I T I O NA L A D J US T M E NT S
— See the documentation that came with your monitor for any additional adjustments that your monitor may require.
Solving Problems 29
A D J US T T H E W IN D O W S DI S P L AY S ET T IN G S
Windows XP
1 Click the Start button, and then click Control Panel.
2 Click Appearance and Themes.
3 Click Display, and then click the Settings tab.
4 Try different settings for Screen resolution and Color quality.
Windows 2000
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Display icon, and then click the Settings tab.
3 Try different settings for Colors and Screen area.
C HE C K F O R IN T E R RU P T RE Q U ES T C O N F L I C T S —
HINT: The volume control in some MP3 players overrides the
Windows volume setting.
If you have been listening to MP3 songs, make sure that you did not turn the player volume down or off.
Sound and Speaker Problems
No sound from speakers
C HE C K T H E S P E A K E R CA B LE C O NN EC T I O NS — Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers.
E NSU R E T H A T T HE S UB W O O F E R AN D THE S P E AK E RS A R E T UR NE D
O N
— See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.
A
D J US T T H E
W
IN D O W S VO L UM E C O NT R O L
— In Windows XP, click the speaker icon in the lower-right corner of your screen. In Windows 2000, doubleclick the speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the sound is not muted.
D
IS CO N NE C T HE A D P HO N E S F R O M THE HE A D P HO N E C O NN E C T O R
—
Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector.
30 Solving Problems
E NA B L E DI G I T AL M O D E — In Windows XP, your speakers do not work if the
CD drive is not operating in digital mode. To enable digital mode:
1
2
Click the Start button, click Control Panel, and then click Sounds, Speech,
and Audio Devices.
Click Sounds and Audio Devices.
3
4
Click the Hardware tab.
Double-click the name of your CD drive.
5
6
Click the Properties tab.
Check the Enable digital CD audio for this CD-ROM device box.
T
E S T T HE EL E CT R I C AL O U T L E T
— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
E
LI MI NATE P OS S IB L E I NT E R FE R E NC E
— Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.
R
U N T H E S P E A KE R D IA G NO S T IC S
— Some speaker systems have self- diagnostics. See the speaker documentation for diagnostics instructions.
R
E I NS T AL L THE A UD I O
(
S O U ND
)
D R IV E R
—
C HE C K F O R IN T E R RU P T R E Q U ES T C O N F L I C T S —
No sound from headphones
C HE C K T H E H EA D P HO N E C A B L E CO N NE C T I O N — Ensure that the headphone cable is securely inserted into the headphone connector (see
A
D JU S T T H E
W
I N D OW S V O L UM E C O NT R O L
— Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
Solving Problems 31
D IS AB L E D I GI T A L M OD E — In Windows XP, your headphones do not work if the CD drive is operating in digital mode. To disable digital mode:
1 Click the Start button, click Control Panel, and then click Sounds, Speech,
and Audio Devices.
2 Click Sounds and Audio Devices.
3 Click the Hardware tab.
4 Double-click the name of your CD drive.
5 Click the Properties tab.
6 Uncheck the Enable digital CD audio for this CD-ROM device box.
HINT: If you need technical assistance for your printer, call the printer’s manufacturer
(see the documentation that came with the printer for the correct phone number). Dell does not cover the printer’s warranty.
Printer Problems
If you cannot print to a parallel port printer
V E R IF Y THE P RI N T ER C A BL E C O NN E C T IO N S — Ensure that the printer
cable is connected as described on page 16.
E NSU R E T H A T T HE P R I NT E R IS T U R N E D ON — See the documentation supplied with the printer.
V E R IF Y T H A T THE P R IN T E R I S RE C O G NI Z E D B Y W IN D O W S
Windows XP
1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers. If the printer is listed, right-click the printer icon.
5 Click Properties, and then select the Ports tab. Ensure that the Print to the
following port(s): setting is LPT1 (Printer Port).
Windows 2000
1 Click the Start button, point to Settings, and then click Printers.
2
If the printer is listed, right-click the printer icon.
Click Properties, and then the Ports tab. Ensure that the Print to the
following port(s): setting is LPT1 (Printer Port).
32 Solving Problems
T E S T T HE EL E CT R I C AL O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
R E I NS T AL L THE P R IN T E R D R IV E R —
C
HE C K F O R IN T E R RU P T R E Q U ES T C O N F L I C T S
—
If you cannot print to a USB printer
V
E RI F Y THE P RI NT ER C AB L E C O NN E CT IO N S
— Ensure that the printer
cable is connected as described on page 17.
E
NSU R E T H A T T H E P R I NT E R IS T U R N E D O N
— See the documentation supplied with the printer.
V
E RI F Y T H A T THE P R IN T E R I S RE C O G NI Z E D B Y
W
IN D O W S
Windows XP
1
2
Click the Start button.
Click Control Panel.
3
4
5
Click Printers and Other Hardware.
Click View installed printers or fax printers. If the printer is listed, right-click the printer name.
Click Properties, and then select the Ports tab. Ensure that the Print to the
following port(s): setting is USB.
Windows 2000
1 Click the Start button, point to Settings, and then click Printers.
If the printer is listed, right-click the printer icon.
2 Click Properties, and then select the Ports tab. Ensure that the Print to the
following port(s): setting is USB.
T
E S T T HE EL E CT R I C AL O U T L E T
— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
R
E I NS T AL L THE P R IN T E R D R IV E R
—
Solving Problems 33
C HE C K F O R IN T E R RU P T RE Q U ES T C O N F L I C T S —
Scanner Problems
HINT: If you need technical assistance for your scanner, call the scanner’s manufacturer
(see the documentation that came with the scanner for the correct phone number). Dell does not cover the scanner’s warranty.
C
HE C K T H E P O W E R C A B L E CO N NE C T I O N
— Ensure that the scanner power cable is firmly connected to a working electrical power source and that the scanner is turned on.
C HE C K T H E S C A NN E R C A B L E C O N NE C T I ON — Ensure that the scanner cable is firmly connected to the computer and to the scanner.
U N LO C K THE S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button.
R E I NS T AL L THE S C A N N E R D R IV E R — Reinstall the scanner driver. See the scanner documentation for instructions.
C HE C K F O R IN T E R RU P T RE Q U ES T C O N F L I C T S —
Modem Problems
HINT: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.
C
HE C K T H E C O NN E CT IO N
— Verify that the telephone line is connected to the green connector on the modem. (The green line-in connector has either a
LINE IN label or a connector-shaped icon next to it.) Make sure you hear a click when you insert the telephone line connector.
C
HE C K T H E T E L E P H O N E J A C K
— Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
C
O NN EC T T H E M O D EM D I R E CT L Y T O THE T E L E P H O N E W A L L J A C K
—
If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack with the telephone line.
34 Solving Problems
C HE C K T H E T E L E P H O N E L IN E — Try using a different telephone line. If you are using a line that is 10 ft (3 m) or more in length, try a shorter one.
V E RI F Y T H A T THE MO D E M I S CO M MU N IC A T IN G W IT H W IN D O W S
Windows XP
1 Click the Start button, and then click Control Panel.
2
3
Click Printers and Other Hardware.
Click Phone and Modem Options.
4
5
Click the Modems tab.
Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Windows 2000
1
2
Click the Start button, point to Settings, and click Control Panel.
Double-click Phone and Modem Options.
If there are multiple entries for the same modem or modems listed that are not installed, delete the entries and restart the computer.
3
4
Click the Modems tab.
Click the COM port for your modem.
5 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
B E S U R E T H A T Y O U HA V E S UB S C R IB E D T O A N I NTE R NE T S E R VI C E
P R OV I D E R
— Contact an Internet service provider to subscribe.
C HE C K F O R IN T E R RU P T R E Q U ES T C O N F L I C T S —
Solving Problems 35
36 Solving Problems
Mouse Problems
I F Y O U C ON N EC T E D THE MO U S E B E F O R E T U R N I N G O N T H E
C O MP U T E R
,
R E C ON NE C T THE MO U S E CA B LE
1 Press <Ctrl><Esc> to display the Start menu.
2 In Windows XP, type u
, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>. In Windows 2000, press the keyboard arrow keys to highlight Shut Down, and then press <Enter>.
3 After the computer turns off, reconnect the mouse cable as shown on the
START HERE sheet for your computer.
4 Start the computer.
I
F Y O U C O NN E C T E D T H E MO U S E AF T E R T U R N I N G O N T HE C OM P UT ER
,
R E MO V E T H E P O W E R CA B LE , AN D T H E N R E C O NN EC T T H E M OU S E
C A BL E
— If the mouse is connected after the power is turned on, the mouse will appear to be nonfunctional. To make the mouse function properly:
1 While your computer is on, remove the power cable from the back of the computer.
2 Connect the mouse to the computer.
3 Reconnect the power cable.
4 Turn on your computer.
Pressing the power button does not clear the computer’s settings and does not restore mouse functionality.
C HE C K T H E M O US E S E T T I N G S
Windows XP
1 Click the Start button, click Control Panel, and then click Printers and Other
Hardware.
2 Click Mouse.
3 Try adjusting the settings.
Windows 2000
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Mouse icon.
3 Try adjusting the settings.
C HE C K F O R IN T E R RU P T RE Q U ES T C O N F L I C T S —
Keyboard Problems
R E C O NN E C T T H E K E YB O A R D C A B L E — Shut down the computer (see
page 20), reconnect the keyboard cable as shown on the
your computer, and then restart the computer.
START HERE sheet for
C
HE C K F O R IN T E R RU P T R E Q U ES T C O N F L I C T S
—
Drive Problems
If you cannot save a file to a floppy disk
E
NSU R E T H A T
W
IN D O W S R EC O G NI Z E S T H E D R IV E
— In Windows XP, click the Start button, and then click My Computer. In Windows 2000, doubleclick the My Computer icon on the Windows desktop. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
T E S T T HE DR I V E W I T H A N OT HE R F L O P P Y D IS K — Insert another floppy disk to eliminate the possibility that the original floppy disk is defective.
Solving Problems 37
C A NN OT S A V E FIL E S T O A F L O P P Y D I S K — Ensure that the floppy disk is not full or write-protected (locked). See the following illustration.
back of floppy disk write-protected not writeprotected
If you cannot play a music CD or install a program from a CD
HINT: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD.
E NSU R E T H A T W IN D O W S R EC O G NI Z E S T H E D R IV E — In Windows XP, click the speaker icon in the lower-right corner of your screen. In Windows 2000, double-click the My Computer icon on the Windows desktop. If the CD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
T E S T THE D RI V E W I T H A N O T HE R CD — Insert another CD to eliminate the possibility that the original CD is defective.
C L E A N THE D IS C — See the
Tell Me How help file for instructions. To access
A D J US T T H E W IN D O W S VO L UM E C O NT R O L — In Windows XP, click the speaker icon in the lower-right corner of your screen. In Windows 2000, doubleclick the speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the sound is not muted.
38 Solving Problems
I F H EA D P H O NE S A RE C O NN EC T E D T O T H E F R O NT P A NE L H EA D P H ON E
C O NN EC T O R
,
C HE C K F O R SOUN D F R O M THE HE A D P HO N E S
— Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector.
C HE C K T H E S P E A KE R S A ND S UB W O O F ER —
If you cannot play a DVD movie
E NSU R E T H A T W IN D O W S R EC O G NI Z E S T H E D R IV E — In Windows XP, click the Start button, and then click My Computer. In Windows 2000, doubleclick the My Computer icon on the Windows desktop. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
T
E S T T HE DR I V E W I T H A N OT HE R
DVD — Insert another DVD to eliminate the possibility that the original DVD is defective.
C
L E A N THE D IS C
— See the Tell Me How help file for instructions.
If the CD-RW drive stops writing
T
UR N O F F
S
T A N DB Y I N
W
IN D O W S BE FO R E W R I T I N G T O A
CD-RW
D IS C — See the Tell Me How help file or search for the keyword standby in the
Help and Support Center (Help in Windows 2000 ). To access help files, see
C
HA NG E THE W R I T E S P E E D T O A S LO W E R R A T E
— The CD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Closing all programs before writing to the CD-RW may also alleviate the problem.
different worldwide file types, not all DVD titles work in all DVD drives.
If you disable standby mode to write to a
CD-RW drive, remember to reenable standby mode when you finish writing to the CD.
Solving Problems 39
40 Solving Problems
If you have a hard drive problem
R
UN
S
C AN
D
IS K
1 In Windows XP click the Start button, and then click My Computer. In
Windows 2000 double-click the My Computer icon on the Windows desktop.
2 Right-click on the drive letter (local disk) that you want to scan for errors, and then click Properties.
3 Click the Tools tab.
4 Under Error-checking, click Check Now.
5 Click Start.
C
HE C K F O R IN T E R RU P T RE Q U ES T C O N F L I C T S
—
Network Problems
C HE C K T H E N ET W O RK CA B LE C O NN EC T O R — Ensure that the network cable connector is firmly connected to the connector on the computer and the network wall jack as shown on the START HERE sheet for your computer.
C
HE C K T H E N ET W O RK LI GH TS O N T H E B A CK OF T HE CO M P UT E R
— A green light indicates a 10-Mbps network connection, and an orange light indicates a 100-Mbps network connection. The light blinks amber when there is any network traffic. If the light is dark, try replacing the network cable.
R
E S T AR T T H E C O MP U T E R
— Try to log on to the network again.
C O NT A C T Y O U R N ET W OR K A D M IN IS T R AT OR — Verify that your network settings are correct and that the network is functioning.
C HE C K F O R IN T E R RU P T RE Q U ES T C O N F L I C T S —
Microsoft ® Windows ® Error Messages
x :\ I S N O T AC C E S S I B L E . T H E D E V IC E IS N O T R E A D Y — Insert a disk into the drive and try again.
A F IL EN A ME C AN NO T C O NT A I N A NY O F T H E F O L L O W I N G
C HA R A CT ER S
: \ / : * ? “ < > | — Do not use these characters in filenames.
N
O T E N O UG H ME M O R Y O R R E S O UR C E S
. C
L O S E SOME P R O G R AM S A N D
T R Y A GA I N — You have too many programs open. Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, try running the program that you want to use first.
T HE FI LE B E I NG CO P I E D I S T O O L A RG E F O R T H E D E S T I N AT IO N
D R IV E
— The file that you are trying to copy is too large to fit on the disk. Try copying the file to a blank disk or use a larger-capacity disk.
A
R E Q UI R E D
.DLL
FI LE W A S NO T FOUN D
— The program that you are trying to open is missing an essential file. To remove and then reinstall the program:
Windows XP
1
2
Click the Start button.
Click Control Panel.
3
4
Click Add or Remove Programs.
Select the program you want to remove.
5
6
Click the Change or Remove Program icon.
See the program documentation for installation instructions.
Windows 2000
1 Click the Start button, point to Settings, and then click Control Panel.
2
3
Double-click the Add/Remove Programs icon.
Select the program that you want to remove.
4
5
Click Change/Remove and follow the prompts on the screen.
See the program documentation for installation instructions.
Solving Problems 41
General Program Problems
A program crashes
S
E E THE S O F T W AR E D OC U ME N T A T IO N
— Many software manufacturers maintain websites with information that may help you to solve the problem.
A program stops responding
E ND THE P R O GR A M
1 Simultaneously press <Ctrl><Shift><Esc>.
2 Click the Applications tab, and then select the program that is no longer responding.
3 Click the End Task button. run when you restart the computer. Follow the instructions on the screen.
A program error causes the system to lock up
run when you restart the computer. Follow the instructions on the screen.
T UR N T H E C O M P UT E R OF F — If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. You might lose data if you are unable to perform a Microsoft Windows shutdown.
A solid blue screen appears
T UR N T H E C O M P UT E R OF F — If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. The solid blue screen appears because you were not able to perform a proper Windows shutdown. You might lose data if you are unable to perform a Microsoft Windows shutdown.
42 Solving Problems
A program is designed for an earlier Windows operating system
R
U N T H E
P
R O GR A M
C
O M P A T I B I L IT Y
W
IZ AR D
Windows XP provides a Program Compatibility Wizard that configures a program to run in an environment more similar to older Windows operating system environments.
1 Click the Start button, point to All Programs—> Accessories, and then click
Program Compatibility Wizard.
2
3
On the welcome screen, click Next.
Follow the instructions on the screen.
Internet Connection Problems
If you have a problem with your Internet connection
R E V I EW "M O D E M P R O B L E M S " —
Solving Problems 43
44 Solving Problems
T UR N O F F CA L L W A I T I N G ( C AT CH P HO N E ) — See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties.
Windows XP
1 Click the Start button, and then click Control Panel.
2 Click Printers and Other Hardware, and then click Phone and Modem
Options.
3 Click to highlight your connection type in the displayed list.
4 Click the Dialing Rules tab, and then click the Edit button.
5 Click to place a checkmark in the To Disable Call Waiting box.
6 Select the disable code from the drop down menu (for example, *70).
7 Click Apply, and then click OK.
Windows 2000
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Phone and Modems Options icon.
3 In the Locations window, select the location for which you want to disable call waiting, and then click Edit.
4 Ensure that To disable call waiting, dial: is checked and then select the proper code according to the information in your telephone directory.
5 Click Apply and then click OK.
6 Close the Phone and Modems Options window.
7 Close the Control Panel.
B E S U R E T H A T Y O U HA V E S UB S C R IB E D T O A N I NT E R NE T S E R VI C E
P R O VI D E R
— Contact an Internet service provider to subscribe.
E-Mail Problems
E NSU R E T H A T Y O U A R E C O NN E CT ED T O THE I NT ER N E T — With the
Outlook Express e-mail program open, click File. If Work Offline has a check next to it, click the check to remove it and connect to the Internet.
C
O NT A C T Y O U R
I
N T E R NE T S E R V I CE P R O VI D E R
— Contact your Internet service provider for assistance.
Resolving Other Technical Problems
G O T O THE D E L L | S UP P O R T W E BS I T E — Go to support.dell.com for help with general usage, installation, and troubleshooting questions. See "Dell
Technical Support Policy" on page 90 for a description of the hardware and
software support provided by Dell.
EMA IL D E L L — Go to support.dell.com, and then click E-Mail Dell in the
Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical
Support Policy" on page 90 for a description of the hardware and software support
provided by Dell.
C
AL L
D
EL L
— If you cannot solve your problem using the Dell | Support
website or e-mail service, call Dell for technical assistance (see page 92). See
"Dell Technical Support Policy" on page 90 for a description of the hardware and
software support provided by Dell.
Reinstalling Drivers
NOTICE: The Dell | Support website, support.dell.com, and the Dell
Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.
A driver is a software program that allows a hardware device controller to function properly and to communicate with the computer. Sometimes you can fix a device problem by reinstalling its driver:
1
2
3
From the Windows desktop, insert the Dell Dimension ResourceCD into the CD or DVD drive.
If this is your first time to use the ResourceCD
When the ResourceCD Installation program starts, follow the prompts on the screen.
When the InstallShield Wizard Complete window appears, remove the ResourceCD and click Finish to restart the computer.
Solving Problems 45
HINT: The ResourceCD displays drivers only for hardware that Dell installed at the time of purchase. If you installed any additional hardware, those drivers may not be displayed by the
ResourceCD . If those drivers are not displayed, exit the ResourceCD program and refer to the documentation and drivers that came with that product.
4
5
6
When you see the Windows desktop, reinsert the ResourceCD into the
CD or DVD drive.
At the Welcome Dell System Owner screen, click Next.
A message appears that says the ResourceCD is detecting hardware in your computer.
The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these
components in your system window.
Click the driver that you want to reinstall and follow the instructions on the screen.
If a particular driver is not listed, then that driver is not required by your operating system.
To view other contents on the ResourceCD :
1
2
3
Verify that your computer is selected in the System Model list.
Verify that your operating system is selected in the Operating System list.
Select the type of device in the Device Type list.
NOTICE: The ResourceCD contains drivers for devices that are not part of your computer. Only reinstall the specific drivers for hardware included in your computer. Otherwise, your computer might not work correctly.
4 Select a topic in the Topic list.
If you select Drivers in the Topic list and a particular driver is not listed, then that driver is not required by your operating system.
Using the Windows XP Device Driver Rollback
The Windows XP Device Driver Rollback can replace a device driver with the previously installed version if you install a new device driver that causes system instability. If you cannot reinstall your previous driver with the
Driver Rollback process, then use System Restore (see page 49) to attempt
to return your operating system to its previous operating state before the new device driver installation:
1
2
Click the Start button, and then right-click My Computer.
Click Properties.
46 Solving Problems
5
6
3
4
Click the Hardware tab, and then click Device Manager.
In the Device Manager window, right-click the device for which the new driver was installed, and then click Properties.
Click the Drivers tab.
Click Roll Back Driver.
Resolving Software and Hardware
Incompatibilities
Windows XP and Windows 2000 IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured.
Windows XP
To check for conflicts on a computer running Windows XP:
3
4
1
2
5
6
7
8
Click the Start button, and then click Control Panel.
Click Performance and Maintenance, and then click System.
Click the Hardware tab, and then click the Device Manager button.
In the Device Manager list, check for conflicts with the other devices.
Conflicts are indicated by a yellow exclamation point (
!
) beside the conflicting device or a red
X
if the device has been disabled.
Double-click any conflicting device listed to bring up the Properties window so you can determine what needs to be reconfigured or removed from the Device Manager.
Resolve these conflicts before checking specific devices.
Double-click the malfunctioning device type in the Device Manager list.
Double-click the icon for the specific device in the expanded list.
The Properties window appears.
Resolve any IRQ conflicts.
If there is an IRQ conflict, the Device status area in the Properties window reports what cards or devices are sharing the device's IRQ.
Solving Problems 47
48 Solving Problems
You can also use the Windows XP Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help and Support. Type hardware troubleshooter
in the Search field, and then click the arrow to start the search. Click Hardware Troubleshooter in the Search Results list. In the Hardware Troubleshooter list, click I need to resolve a hardware
conflict on my computer, and then click Next.
Windows 2000
To check for conflicts on a computer running Windows 2000:
3
4
1
2
5
6
7
8
9
10
Click the Start button, point to Settings, and click Control Panel.
In the Control Panel, double-click System.
Click the Hardware tab.
Click Device Manager.
Click View, and then click Resources by connection.
Double-click Interrupt request (IRQ) to view the IRQ assignments.
Conflicts are indicated by a yellow exclamation point (
!
) beside the conflicting device or a red
X
if the device has been disabled.
Double-click any conflicting device listed to bring up the Properties window so you can determine what needs to be reconfigured or removed from the Device Manager. Resolve these conflicts before checking specific devices.
Double-click the malfunctioning device type in the Device Manager list.
Double-click the icon for the specific device in the expanded list.
The Properties window appears.
If there is an IRQ conflict, the Device status area in the Properties window reports what cards or devices are sharing the device's IRQ.
Resolve the IRQ conflicts.
You can also use the Windows 2000 Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help. Click
Troubleshooting and Maintenance on the Contents tab, click
Windows 2000 troubleshooters, and then click Hardware. In the Hardware
Troubleshooter list, click I need to resolve a hardware conflict on my
computer, and then click Next.
Using System Restore
Windows XP provides a System Restore feature that allows you to return your computer to an earlier operating state if changes to the computer’s hardware or software (including new hardware or program installations), or other system settings, have left the computer in an undesirable operating state. You can also undo the last System Restore.
System Restore automatically creates system checkpoints. You can also manually create your own checkpoints by creating Restore Points. To limit the amount of hard disk space used, older restore points will be automatically purged.
If your computer experiences an operating system problem, you can use
System Restore from Safe Mode or Normal Mode to return your computer to an earlier operating state.
System Restore does not cause you to lose personal files stored in the My
Documents folder, data files, or e-mail messages after restoring the computer to an earlier time. If you restore the computer to a point before you installed a program, the program’s data files won’t be lost, but you will have to reinstall the actual program again.
NOTICE: It is important to make regular backups of your data files. System
Restore does not monitor changes to or recover your data files. If the original data on the hard disk is accidentally erased or overwritten, or becomes inaccessible because of a hard disk malfunction, you will need your backup files to recover the lost or damaged data.
Solving Problems 49
50 Solving Problems
System Restore is enabled on your new computer. However, if you reinstall
Windows XP with less than 200 MB of free hard-disk space available,
System Restore is automatically disabled. To see if System Restore is enabled:
1
2
3
4
Click the Start button, and then click Control Panel.
Click Performance and Maintenance.
Click System.
Click the System Restore tab.
5 Make sure that Turn off System Restore is unchecked.
Before proceeding with any System Restore function, Dell recommends that you thoroughly read Microsoft’s information about using System Restore.
To access this information:
1
2
Click the Start button, point to All Programs—> Accessories—>
System Tools, and then click System Restore.
Click Help in the upper-right corner of the Welcome to System
Restore screen.
Creating a Restore Point
Using the XP System Restore Wizard
In Windows XP you can manually create restore points or you can use the
System Restore Wizard to create the restore points for you. To use the
System Restore Wizard, click the Start button, click Help and Support, click System Restore, and then follow the instructions on the screen. You can also create and name a restore point if you are logged on as the computer administrator or a user with administrator rights.
Manually Creating the Restore Points
1
2
3
Click the Start button, point to All Programs—>
Accessories—> System Tools, and then click System Restore.
Click Create a restore point.
Click Next.
5
6
4 Type a name for your new restore point in the Restore point
description field.
The present date and time are automatically added to your restore point.
Click Create.
Click OK.
Restoring the Computer to an Earlier Operating State
If problems occur after installing a device driver, first try using Device
Driver Rollback (see page 46). If that is unsuccessful, then use System
Restore.
1
2
NOTICE: Before restoring the computer to an earlier time, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
Click the Start button, point to All Programs—> Accessories—>
System Tools, and then click System Restore.
Be sure Restore my computer to an earlier time is selected, and then click Next.
3
4
5
Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in bold.
Select a restore point, and then click Next.
If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you want to use.
NOTICE: Save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
Click Next.
The Restoration Complete screen appears after System Restore completes collecting data, and then the computer automatically restarts.
Solving Problems 51
HINT: The CD that you need to place in your CD or DVD drive is titled
Operating System .
6 After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.
Undoing the Last System Restore
1
NOTICE: Before undoing the last system restore, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
Click the Start button, point to All Programs—> System Tools, and then click System Restore.
2
3
4
5
Select Undo my last restoration and click Next.
Click Next.
The System Restore screen appears, and then the computer automatically restarts.
After the computer restarts, click OK.
Reinstalling Windows XP
Before reinstalling the Windows XP operating system to correct a problem, try correcting the problem by performing a Windows XP System Restore
NOTICE: The Operating System CD provides options for reinstalling your
Windows XP operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive.
Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.
1
NOTICE: To prevent conflicts with Windows XP, you must disable any virus protection software installed on your computer before you reinstall
Windows XP.
Insert the Operating System CD into the CD or DVD drive.
2
Close any program or utility that may start to run after you insert the
CD into the drive.
Turn off the computer (see page 20), and then turn the computer on
again.
52 Solving Problems
3
4
5
6
7
8
9
10
11
12
13
When the blue Dell logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down the computer and try again.
Use the arrow keys to select the CD-ROM option, and then press
<Enter>.
When the Windows XP Setup screen appears, press <Enter> to select To set up Windows now.
Read the information in the License Agreement window, and then press <F8> on your keyboard to agree with the license information.
If your computer already has Windows XP installed and you want to recover your current Windows XP data, type
R
to select the repair
option, and then go to step 16.
If you want to install a new copy of Windows XP, press <Esc> to select the fresh copy option, and then press <Enter> on the next screen to select the highlighted partition (recommended). Then follow the instructions on the screen.
The Windows XP Setup screen appears and Windows XP begins to copy files and install the devices. The computer automatically restarts multiple times before it requires additional input.
When the Welcome to Microsoft screen appears, click the green arrow icon at the bottom of the screen to continue. Follow the on-screen directions to finish.
When the Regional Settings screen appears, select the settings for your locale, and then click Next.
Enter your name and organization in the Personalize Your Software screen, and then click Next.
If you are reinstalling Windows XP Home Edition, enter a name for your computer when the Computer Name window appears, and then click Next.
If you are reinstalling Windows XP Professional, enter a name for your computer and a password when the Computer Name and
Administrator Password window appears, and then click Next.
If you have a modem installed, the Modem Dialing Information screen appears. Enter the requested information, and then click Next.
Solving Problems 53
HINT: The CD that you need to place in your CD or DVD drive is titled
Operating System .
17
18
19
20
14
15
16
Enter the date, time, and time zone in the Date and Time Settings window, and then click Next.
If you have a network card in your computer, select the appropriate network settings. If you do not have a network card, you will not see this option.
Windows XP begins to install its components and configure the computer. The computer automatically restarts.
When the Welcome to Microsoft screen appears, click the green arrow icon at the bottom of the screen to continue. Follow the on-screen directions to finish.
Remove the CD from the drive.
Reinstall the appropriate drivers (see page 45).
Reinstall your virus protection software.
Reinstall your other software programs. See the documentation that came with the software for instructions.
Reinstalling Windows 2000
NOTICE: The Operating System CD provides options for reinstalling your
Windows 2000 operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive.
Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.
1
NOTICE: To prevent conflicts with Windows 2000, you must disable any virus protection software installed on your computer before you reinstall
Windows 2000.
Insert the Operating System CD into the CD or DVD drive.
2
3
Close any program or utility that may start to run after you insert the
CD into the drive.
Turn off the computer (see page 20), and then turn the computer on
again.
When the blue Dell logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down the computer and try again.
54 Solving Problems
4
5
6
7
8
9
10
11
12
13
14
15
Use the arrow keys to select the CD-ROM option, and then press
<Enter>.
When the Windows 2000 Setup screen appears, ensure that the To
setup Win2000 now, press ENTER option is highlighted. Then press
<Enter>.
Read the information in the License Agreement screen, and then press
<F8> to continue.
When the Windows 2000 Professional Setup screen appears, use the arrow keys to select the Windows 2000 partition option that you want.
To continue, press the key specified in the partition option that you chose.
When the Windows 2000 Professional Setup screen reappears, use the arrow keys to select the type of filing system that you want
Windows 2000 to use, and then press <Enter>.
Press <Enter> again to restart your computer.
Click Next when the Welcome to the Windows 2000 Setup Wizard screen appears.
When the Regional Settings screen appears, select the settings for your locale, and then click Next.
Enter your name and organization in the Personalize Your Software screen, and then click Next.
Type the Windows product key in the fields provided, and then click
Next.
The product key is the bar code number found on the Microsoft
Windows label, which is located behind the front-panel connector door as shown on the START HERE sheet for your computer.
When the Computer Name and Administrator Password screen appears, enter a name for your computer and a password, if desired.
Then click Next.
Enter the date and time in the Date and Time Settings screen, and then click Next.
Windows 2000 now begins to install its components and configure the computer.
Solving Problems 55
56 Solving Problems
16 When the Completing the Windows 2000 Setup Wizard screen appears, remove the CD from the drive, and then click Finish.
The computer automatically restarts.
S E C T I O N 3
A d d i n g Pa r t s
Front and Back View of the Computer
Removing the Computer Cover
Rotating the Power Supply
Looking Inside Your Computer
Adding a 3.5-Inch Drive
Adding Cards
Adding Memory
Replacing the Computer Cover
3
58 Adding Parts
Front and Back View of the Computer
CD headphone connector
CD volume control dial floppy drive light power button
CD activity light
CD drive eject button floppy drive eject button hard drive light
voltage selection switch serial connector parallel connector video connector keyboard connector
USB connectors (4) microphone connector line-out connector line-in connector power connector diagnostic lights mouse connector
Adding Parts 59
60 Adding Parts
Removing the Computer Cover
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
1
2
Shut down the computer (see page 20).
Turn off any attached devices and disconnect them from their electrical outlets.
3
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
4 Face the front of the computer. Place your left hand on the left side of the computer. Push back the release latch at the top-back edge of the computer to release the computer cover into your left hand. computer cover release latch
5
CAUTION: Keep your hands clear of the metal edges on the computer.
Lift the cover out from the curved hinge at the bottom of the computer.
Adding Parts 61
62 Adding Parts
Rotating the Power Supply
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
To access components on the system board or to add parts to the computer, you must rotate the power supply out of the way:
1
2
Shut down the computer (see page 20).
Turn off any attached devices and disconnect them from their electrical outlets.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
3
4
Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
Remove the computer cover (see page 60).
5 Lay the computer on its side as shown in the following illustration.
Press the release latch while lifting the power supply. Rotate the power supply out of the computer while keeping the drive power cables clear. power supply release latch drive power cables
Adding Parts 63
64 Adding Parts
When you rotate the power supply back into the computer, gently lift the and hold the drive cables out of the way. Rotate the power supply into position until its release latch clicks. Lay the drive power cables along the top of the latch.
power supply drive power cables
Looking Inside Your Computer
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
release latch and padlock ring
I/O panel
AC power receptacle drive bay drive bay hard drive power supply
Adding Parts 65
System Board
In the illustration, the text in parentheses indicates how items are identified on the system board.
serial connector (SER) parallel connector (PAR) video connector (VID) diagnostic lights
(DIAG LED) keyboard/mouse connectors (KEYBD
MOUSE)
USB connectors
(USB 01, USB 23) microphone, line-out, line-in (AUDIO) modem connector (MODEM)
CD connector (CD IN)
PCI card connectors
(PCI1, PCI2,
fan connector
(FAN) microprocessor socket
(MICROPROCESSOR) power indicator (AUX PWR)
DIMM sockets
(DIMM_A, DIMM_B)
power input connector (POWER) floppy drive interface connector
(DSKT) primary IDE channel connector (IDE 1)
secondary IDE channel connector (IDE 2)
control panel connector (FRONT
PANEL) speaker (SPEAKER) battery socket
password jumper
66 Adding Parts
Adding a 3.5-Inch Drive
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
Your computer includes one 3.5-inch drive. To add a second 3.5-inch drive:
1
2
Shut down the computer (see page 20).
Turn off any attached devices and disconnect them from their electrical outlets.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
3
4
Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
Remove the computer cover (see page 60).
Adding Parts 67
68 Adding Parts
5 While facing the front of the computer, press the front-panel release tab on the top of the computer.
Swing the front panel away from the computer, disengage the two retaining hooks on the front panel, and carefully pull it away from the computer.
front-panel release tab retaining hooks
6 Remove the front-panel insert.
From the back of the front panel, press the release tab to the side.
Then rotate the insert toward you, and remove it from the front panel. insert tabs (2) release tab
7
Rotate the power supply (see page 62).
Adding Parts 69
70 Adding Parts
8 Remove the metal drive bay plate covering the bay.
Using a screwdriver, pop out the metal plate from the left or right side of the computer.
drive bay plate
9 Remove the extra rails from the front of the computer frame (see the illustration below).
Install the rail marked "L" on the left side of the drive and the rail marked "R" on the right side of the drive. front of computer left rail right rail
10 Slide the drive assembly into the drive bay.
NOTICE: Dell does not recommend routing cables over cards because the cables can restrict airflow, cause cooling problems, and interfere with removing and replacing the computer cover. If you must route cables over cards, be extremely cautious when removing and replacing the computer cover.
11 If you are installing a controller card, configure and install it in a
connector slot now (see page 73 for instructions).
Install the card as close as you can to the drive cage.
Adding Parts 71
72 Adding Parts
12 Connect a power cable to the drive.
power cable from power supply
13
NOTICE: When you attach the extra connector to the new drive in the following step, match the colored strip on the cable with pin 1 on the drive.
If you didn’t install a controller card in step 11, remove the tape from
the wide cable connector and reattach the connector to the original drive. Then locate the extra connector on the cable and attach it to the new drive. Be sure that the wide cable is properly connected to the
IDE connector on the system board.
If you installed a controller card in step 11, attach the other end of the
interface cable to the controller card rather than to the system board.
pin 1 cable
16
17
18
14
15
19
Replace the front panel.
Fit the front panel’s two retaining hooks into their corresponding slots
on the computer (see page 68). Then, rotate the front panel toward
the computer until the front panel latches into position.
Make sure that no cable connections were loosened during the procedure. Arrange cables so that they will not interfere with replacing the power supply and computer cover.
Rotate the power supply back into place (see page 64).
Replace the computer cover (see page 80).
Plug your computer and devices into their electrical outlets, and turn them on.
See the drive’s documentation for instructions on installing any software required for drive operation.
Adding Cards
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
1
2
4
5
Shut down the computer (see page 20).
Turn off any attached devices and disconnect them from their electrical outlets.
3
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
Remove the computer cover (see page 60).
Rotate the power supply (see page 62).
Adding Parts 73
74 Adding Parts
6 Unscrew and remove the filler bracket for the card slot you want to use. filler bracket
7 Align the cutout on the bottom of the card with the crossbar in the system board connector. Gently rock the card into the connector until it is fully seated.
If the card is full-length, insert the front end of the card into the corresponding card guide at the front of the computer as you insert the card into its connector.
card card cutout card connector on system board crossbar
Adding Parts 75
76 Adding Parts
Make sure that the card is fully seated and that its bracket is within the card slot. fully seated not fully seated bracket within slot bracket caught outside of slot
10
11
12
8
9
13
Secure the bracket on the end of the card with the screw you removed
Connect any cables required for the card as described in the card documentation.
Rotate the power supply back into place (see page 64).
Replace the computer cover (see page 80).
Plug your computer and devices into their electrical outlets, and turn them on.
Install any drivers required for the card as described in the card documentation.
Removing Cards
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
1
2
Shut down the computer (see page 20).
Turn off any attached devices and disconnect them from their electrical outlets.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
3
4
5
6
7
8
9
10
11
12
Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
Remove the computer cover (see page 60).
Rotate the power supply (see page 62).
Disconnect any cables connected to the card.
Remove the screw from the card bracket.
Grasp the card by its top corners, and lift it from the system board.
If you are removing the card permanently, reinstall a filler bracket.
Rotate the power supply back into place (see page 64).
Replace the computer cover (see page 80).
Plug your computer and devices into their electrical outlets, and turn them on.
Adding Parts 77
HINT: Memory purchased from Dell is covered under your computer warranty.
Adding Memory
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
You can increase your computer memory by installing memory modules on
the system board. See page 82 for information on the type of memory
supported by your computer.
1
2
Shut down the computer (see page 20).
Turn off any attached devices and disconnect them from their electrical outlets.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
3
4
5
6
Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
Open the computer cover (see page 60).
Rotate the power supply (see page 62).
a b
If necessary, remove a memory module:
Press out the securing clip at each end of the memory connector.
Grasp the module and pull up.
If the module is difficult to remove, gently ease the module back and forth to remove it from the connector.
78 Adding Parts
7 To insert a module, press out the securing clip at each end of the memory connector.
system board location securing clips (2) notches (2) memory module connector cutouts (2)
8 Align the notches on the bottom of the module with the crossbars in the connector.
NOTICE: To avoid breaking the memory module, do not press near the middle of the module.
9 Insert the module straight down into the connector, making sure that it fits into the vertical guides at each end of the connector.
Press firmly on the ends of the module until it snaps into place.
If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.
Adding Parts 79
HINT: The system memory value reported by the operating system is 1 or 2 MB less than the memory installed because that memory is reserved for video functions.
10
11
Rotate the power supply back into place (see page 64).
Replace the computer cover (see the following section).
Replacing the Computer Cover
1
Rotate the power supply back into place (see page 64).
2
3
4
5
6
Check all cable connections, especially those that might have come loose during your work. Fold cables and unused connectors out of the way so that they do not catch on the computer cover or interfere with airflow inside the computer.
Check to see that no tools or extra parts (including screws) are left inside the computer.
Place the computer upright with the front facing you. Align the computer cover so its bottom hooks fit in the computer’s curved hinge.
Lift up the cover, making sure to keep the bottom hooks aligned with the curves in the computer.
Gently squeeze the right and left sides of the computer together until the cover clicks into position.
80 Adding Parts
S E C T I O N 4
A p p e n d i x
Specifications
Standard Settings
Clearing Forgotten Passwords
Replacing the Battery
Dell Technical Support Policy (U.S. Only)
Contacting Dell
Regulatory Information
Limited Warranties and Return Policy
4
82 Appendix
Specifications
Microprocessor
Microprocessor type
L1 cache
L2 cache
System Information
System chip set
DMA channels
Interrupt levels
System BIOS chip
Expansion Bus
Bus types
Bus speed
PCI connectors
PCI connector size
PCI connector data width
(maximum)
Memory
Architecture
Memory connectors
Memory capacities
Minimum memory
Maximum memory
Frequency
Voltage
Data bus width
Intel ® Celeron ® microprocessor
32 KB (16-KB data cache; 16-KB instruction cache)
256-KB SRAM that resides in the processor’s core. The L2 cache runs at the processor’s internal clock speed
Intel 810E two
24 APIC mode
4 Mb (512 KB)
PCI (version 2.2)
PCI: 33 MHz supports four three-quarter–length cards
120 pins
32 bits non-ECC SDRAM modules two; gold contacts
128, 256, and 512 MB (non-ECC)
128 MB (non-ECC)
512 MB (non-ECC)
100 MHz
3.3 V
64 bits
Drives
Externally accessible
Internally accessible
Available devices one 5.25-inch bay two 3.5-inch bays one bay for 1-inch–high IDE hard drive
ATA-66 Ultra DMA hard drive, CD drive,
DVD drive, and CD-RW drive
Ports and Connectors
Externally accessible:
Serial
Parallel
Video
Keyboard
Mouse
USB
Audio 1
9-pin connector; 16550C-compatible
25-hole connector (bidirectional)
15-hole connector
6-pin mini-DIN connector or USB connector
6-pin mini-DIN connector or USB connector four USB-compliant connectors three miniature connectors for line-in, line- out, and microphone
Internally accessible:
Primary EIDE channel
Secondary EIDE channel
Floppy drive
40-pin connector on PCI local bus
40-pin connector on PCI local bus
34-pin connector
Video
Video controller Intel 3D AGP graphics
Audio 2
Audio controller ADI 1885
1
Present only on computers with built-in audio capabilities.
2
Present only on computers with built-in audio capabilities.
Appendix 83
84 Appendix
Controls and Lights
Power control
Power light
Hard-drive access light
Diagnostic code lights push button green green four bicolor (amber and green) located on back panel
Power
DC power supply:
Wattage
Heat dissipation
Voltage (switch-selectable on back panel)
Backup battery
Physical
Height x Width x Depth
145 W
495 BTU (fully loaded computer without monitor)
90 to 135 V at 60 Hz; 180 to 265 V at 50 Hz;
100 V at 50 to 60 Hz for Japanese computers
3-V CR2032 coin cell
Weight
39 x 16.8 x 34 cm
(15.375 x 6.625 x 13.375 inches)
9.9 Kg (22 lbs)
Environmental
Temperature:
Operating 10 ° to 35 ° C (50 ° to 95 ° F) 3
Storage –40 ° to 65 ° C (–40 ° to 149 ° F)
3
At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft).
Environmental (continued)
Relative humidity
Maximum vibration:
Operating
Storage
20% to 80% (noncondensing)
0.25 G at 3 to 200 Hz at 1/2 octave/min
0.5 G at 3 to 200 Hz at 1/2 octave/min
Maximum shock:
Operating
Storage bottom half-sine pulse with a change in velocity of 50.8 cm/sec (20 inches/sec)
23-G faired-square wave with a velocity change of 508 cm/sec (200 inches/sec)
Altitude:
Operating –15.2 to 3048 m (–50 to 10,000 ft) 4
Storage –15.2 to 10,600 m (–50 to 35,000 ft)
4
At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft).
Appendix 85
86 Appendix
Standard Settings
The system setup program contains the standard settings for your computer.
NOTICE: Unless you are an expert computer user, don’t change the settings for this program. Certain changes might make your computer work incorrectly.
See the following figure for an example of the main program screen.
Viewing Settings
1
2
Turn on (or restart) your computer.
When the blue Dell™ logo appears, press <F2> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft your computer and try again.
® Windows desktop. Then shut down
System Setup Program Screens
The system setup program screens display the current configuration information for your computer. Information on the screen is divided into five areas:
• Title – The area at the top of all system setup screens that displays your computer’s model number.
• Computer data – Two boxes below the title that display the system processor, L2 cache, service tag, and the version number of the BIOS.
• Options – A scrollable box listing options that define the configuration of your computer (including installed hardware, power conservation, and security features).
Fields to the right of the listed options contain settings or values. The settings and values that you can change are brighter on the screen. All other settings and values are set by the computer and cannot be changed. When <Enter> appears to the right of an option, press
<Enter> to access a pop-up menu of additional options.
• Key functions – A line of boxes across the bottom of all system setup screens that lists keys and their functions within the system setup program.
• Help – Press <F1> for information on the option that is selected
(highlighted).
Appendix 87
88 Appendix
Clearing Forgotten Passwords
CAUTION: Before you begin this procedure, follow the safety instructions listed in "When Working Inside Your Computer" on
If you forget your user or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s).
1
NOTICE: This process erases both the system and setup passwords.
Shut down the computer (see page 20).
2 Turn off any attached devices and disconnect them from their electrical outlets.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
3
4
5
6
Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
Remove the computer cover (see page 60).
Locate jumper PSWD on the system board (see page 66) and remove
the jumper plug.
Replace the computer cover (see page 80), plug your computer into an
electrical outlet, and turn on the computer.
The existing password(s) are erased.
7
8
Shut down the computer (see page 20).
Turn off any attached devices and disconnect them from their electrical outlets.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
9 Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
10
11
12
Remove the computer cover (see page 60).
Reconnect the jumper plug to jumper PSWD (see page 66).
Replace the computer cover (see page 80), plug your computer into an
electrical outlet, and turn on the computer.
Turning on your computer with the PSWD jumper installed reenables the password feature.
Replacing the Battery
A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years.
If you have to repeatedly reset time and date information after turning on the computer, replace the battery.
CAUTION: A new battery can explode if it is incorrectly installed.
Replace the 3-V CR2032 battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries
according to the manufacturer’s instructions (see page 14).
1
2
3
Record all the screens in the system setup program so that you can
restore the correct settings in step 8 (see page 86).
Remove the computer cover (see page 60).
Rotate the power supply (see page 62).
4
NOTICE: To avoid damage to the system board while you pry the battery loose, be sure to insert the plastic screwdriver between the battery and the socket (not the system board).
Locate the battery socket BATTERY (see page 66) and pry the battery
out of its socket with your fingers or with a plastic screwdriver.
Appendix 89
90 Appendix
5 Insert the battery into the socket with the side labeled "+" facing up.
battery battery socket
(BATTERY)
6
7
8
Rotate the power supply back into place (see page 64).
Replace the computer cover (see page 80), and plug your computer
and devices into their electrical outlets.
Access the system setup program and restore the settings you recorded in step 1.
Dell Technical Support Policy (U.S.
Only)
Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, application software, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dellinstalled hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase.
Dell provides limited technical support for the computer and any "Dellinstalled" software and peripherals 1 . Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals,
Readyware, and Custom Factory Integration 2 .
1
2
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer.
However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the application software that is preinstalled on the computer during the manufacturing process (Microsoft Office, Norton Antivirus, and so on).
Dell-installed peripherals include any internal expansion cards, or Dellbranded module bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or application software sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.
Appendix 91
HINT: Toll-free numbers are for use within the country for which they are listed.
Contacting Dell
When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following tables. If you need assistance in determining which codes to use, contact a local or an international operator.
See "Dell Technical Support Policy" on page 90 for a description of the
hardware and software support provided by Dell.
Contact Numbers and Addresses
Country (City)
International Access Code
Country Code
City Code
Antigua and Barbuda
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Australia (Sydney)
International Access Code: 0011
Country Code: 61
City Code: 2
Department Name or Service Area,
Website and E-Mail Address
General Support
Tech Support and Customer Care
Sales
Tech Support Fax
Customer Care Fax
Website: www.dell.com.ar
Home and Small Business
Government and Business
Preferred Accounts Division (PAD)
Customer Care
Corporate Sales
Transaction Sales
Fax
Area Codes,
Local Numbers, and
Toll-Free Numbers
1-800-805-5924
toll-free: 0-800-444-0733
1-810-444-3355
11 4515 7139
11 4515 7138
1-300-65-55-33 toll-free: 1-800-633-559 toll-free: 1-800-060-889 toll-free: 1-800-819-339 toll-free: 1-800-808-385 toll-free: 1-800-808-312 toll-free: 1-800-818-341
92 Appendix
Country (City)
International Access Code
Country Code
City Code
Austria (Vienna)
International Access Code: 900
Country Code: 43
City Code: 1
Barbados
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Bermuda
Brazil
International Access Code: 00
Country Code: 55
City Code: 51
Brunei
Country Code: 673
Department Name or Service Area,
Website and E-Mail Address
Home/Small Business Sales
Home/Small Business Fax
Home/Small Business Customer Care
Preferred Accounts/Corporate Customer Care
Home/Small Business Technical Support
Preferred Accounts/Corporate Technical Support
Switchboard
Website: support.euro.dell.com
E-mail: [email protected]
General Support
Technical Support
Customer Care
Home/Small Business Sales
Corporate Sales
Fax
Switchboard
Website: support.euro.dell.com
E-mail: [email protected]
E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/
General Support
Customer Support, Technical Support
Tech Support Fax
Customer Care Fax
Sales
Website: www.dell.com/br
Customer Technical Support (Penang, Malaysia)
Customer Service (Penang, Malaysia)
Transaction Sales (Penang, Malaysia)
Area Codes,
Local Numbers, and
Toll-Free Numbers
01 795 67602
01 795 67605
01 795 67603
0660 8056
01 795 67604
0660 8779
01 491 04 0
1-800-534-3066
02 481 92 88
02 481 91 19 toll-free: 0800 16884
02 481 91 00
02 481 92 99
02 481 91 00
1-800-342-0671
0800 90 3355
51 481 5470
51 481 5480
0800 90 3390
604 633 4966
604 633 4949
604 633 4955
Appendix 93
Country (City)
International Access Code
Country Code
City Code
Canada (North York, Ontario)
International Access Code: 011
Department Name or Service Area,
Website and E-Mail Address
Automated Order-Status System
AutoTech (Automated technical support)
Customer Care (From outside Toronto)
Customer Care (From within Toronto)
Customer Technical Support
Sales (Direct sales—from outside Toronto)
Sales (Direct sales—from within Toronto)
Sales (Federal government, education, and medical)
Sales (Major accounts)
TechFax
General Support
Sales, Customer Support, and Technical Support
Cayman Islands
Chile (Santiago)
Country Code: 56
City Code: 2
China (Xiamen)
Country Code: 86
City Code: 592
Colombia
Costa Rica
Home and Small Business Technical Support
Corporate Accounts Technical Support
Customer Experience
Home and Small Business
Preferred Accounts Division
Large Corporate Accounts North
Large Corporate Accounts East
Large Corporate Accounts South
Large Corporate Accounts GCP
Large Corporate Accounts HK
Large Corporate Accounts GCP HK
General Support
General Support
Area Codes,
Local Numbers, and
Toll-Free Numbers toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-387-5759
416 758-2400 toll-free: 1-800-847-4096 toll-free: 1-800-387-5752
416 758-2200 toll-free: 1-800-567-7542 toll-free: 1-800-387-5755 toll-free: 1-800-950-1329
1-800-805-7541 toll-free: 1230-020-4823 toll-free: 800 858 2437 toll-free: 800 858 2333 toll-free: 800 858 2060 toll-free: 800 858 2222 toll-free: 800 858 2062 toll-free: 800 858 2999 toll-free: 800 858 2020 toll-free: 800 858 2355 toll-free: 800 858 2055 toll-free: 800 964108 toll-free: 800 907308
980-9-15-3978
0800-012-0435
94 Appendix
Country (City)
International Access Code
Country Code
City Code
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
City Code: 2
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Dominican Republic
El Salvador
Department Name or Service Area,
Website and E-Mail Address
Technical Support
Customer Care
Fax
TechFax
Switchboard
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
Customer Care (Relational)
Home/Small Business Customer Care
Switchboard (Relational)
Fax Switchboard (Relational)
Switchboard (Home/Small Business)
Fax Switchboard (Home/Small Business)
Website: support.euro.dell.com
E-mail Support (Portable Computers): [email protected]
E-mail Support (Desktop Computers): [email protected]
E-mail Support (Servers):
General Support
General Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
02 22 83 27 27
02 22 83 27 11
02 22 83 27 14
02 22 83 27 28
02 22 83 27 11
7023 0182
7023 0184
3287 5505
3287 1200
3287 1201
3287 5000
3287 5001
1-800-148-0530
01-899-753-0777
Appendix 95
Country (City)
International Access Code
Country Code
City Code
Finland (Helsinki)
International Access Code: 990
Country Code: 358
City Code: 9
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
City Codes: (1) (4)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Technical Support
Technical Support Fax
Relational Customer Care
Home/Small Business Customer Care
Fax
Switchboard
Website: support.euro.dell.com
E-mail: [email protected]
E-mail Support (Servers):
Home and Small Business
09 253 313 60
09 253 313 81
09 253 313 38
09 693 791 94
09 253 313 99
09 253 313 00
Technical Support
Customer Care
0825 387 270
0825 823 833
Switchboard 0825 004 700
Switchboard (Calls from outside of France) 04 99 75 40 00
Sales
Fax
Fax (Calls from outside of France)
Website: support.euro.dell.com
0825 004 700
0825 004 701
04 99 75 40 01
E-mail: support.euro.dell.com/fr/fr/emaildell/
Corporate
Technical Support
Customer Care
Switchboard
Sales
Fax
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
0825 004 719
0825 338 339
01 55 94 71 00
01 55 94 71 00
01 55 94 71 01
96 Appendix
Country (City)
International Access Code
Country Code
City Code
Germany (Langen)
International Access Code: 00
Country Code: 49
City Code: 6103
Guatemala
Hong Kong
International Access Code: 001
Country Code: 852
India
Department Name or Service Area,
Website and E-Mail Address
Technical Support
Home/Small Business Customer Care
Global Segment Customer Care
Preferred Accounts Customer Care
Large Accounts Customer Care
Public Accounts Customer Care
Switchboard
Website: support.euro.dell.com
E-mail: [email protected]
General Support
Technical Support
Customer Service (Penang, Malaysia)
Transaction Sales
Corporate Sales
Technical Support
Sales
Area Codes,
Local Numbers, and
Toll-Free Numbers
06103 766-7200
0180-5-224400
06103 766-9570
06103 766-9420
06103 766-9560
06103 766-9555
06103 766-7000
1-800-999-0136 toll-free: 800 96 4107
604 633 4949 toll-free: 800 96 4109 toll-free: 800 96 4108
1600 33 8045
1600 33 8044
Appendix 97
Country (City)
International Access Code
Country Code
City Code
Ireland (Cherrywood)
International Access Code: 16
Country Code: 353
City Code: 1
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02
Jamaica
Department Name or Service Area,
Website and E-Mail Address
Ireland Technical Support
U.K. Technical Support (Dial number within U.K. only)
Home User Customer Care
Small Business Customer Care
U.K. Customer Care (Dial number within U.K. only)
Corporate Customer Care
Ireland Sales
U.K. Sales (Dial number within U.K. only)
SalesFax
Fax
Switchboard
Website: support.euro.dell.com
E-mail: [email protected]
Home and Small Business
Technical Support
Customer Care
Fax
Switchboard
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Corporate
Technical Support
Customer Care
Fax
Switchboard
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
General Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
1850 543 543
0870 908 0800
01 204 4095
01 204 4444
0870 906 0010
01 204 4003
01 204 4444
0870 907 4000
01 204 0144
01 204 5960
01 204 4444
02 577 826 90
02 696 821 14
02 696 821 13
02 696 821 12
02 577 826 90
02 577 825 55
02 575 035 30
02 577 821
1-800-682-3639
98 Appendix
Country (City)
International Access Code
Country Code
City Code
Japan (Kawasaki)
International Access Code: 001
Country Code: 81
City Code: 44
Korea (Seoul)
International Access Code: 001
Country Code: 82
City Code: 2
Department Name or Service Area,
Website and E-Mail Address
Technical Support (Server)
Technical Support Outside of Japan (Server)
Technical Support (Dimension™ and Inspiron™)
Technical Support Outside of Japan (Dimension and Inspiron)
Technical Support (Dell Precision™, OptiPlex™, and Latitude™)
Technical Support Outside of Japan (Dell Precision,
OptiPlex, and Latitude)
24-Hour Automated Order Service
Customer Care
Business Sales Division (Up to 400 employees)
Preferred Accounts Division Sales (Over 400 employees)
Large Corporate Accounts Sales (Over 3500 employees)
Public Sales (Government agencies, educational institutions, and medical institutions)
Global Segment Japan
Individual User
Faxbox Service
Switchboard
Website: support.jp.dell.com
Technical Support
Sales
Customer Service (Seoul, Korea)
Customer Service (Penang, Malaysia)
Fax
Switchboard
Area Codes,
Local Numbers, and
Toll-Free Numbers toll-free: 0120-1984-35
81-44-556-4152 toll-free: 0120-1982-26
81-44-520-1435 toll-free: 0120-1984-33
81-44-556-3894
044 556-3801
044 556-4240
044 556-3494
044 556-3433
044 556-3440
044 556-3440
044 556-3469
044 556-1657
044 556-3490
044 556-4300 toll-free: 080-200-3800 toll-free: 080-200-3600 toll-free: 080-200-3800
604 633 4949
2194-6202
2194-6000
Appendix 99
Country (City)
International Access Code
Country Code
City Code
Latin America
Department Name or Service Area,
Website and E-Mail Address
Customer Technical Support (Austin, Texas,
U.S.A.)
Customer Service (Austin, Texas, U.S.A.)
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.)
SalesFax (Austin, Texas, U.S.A.)
Luxembourg
International Access Code: 00
Country Code: 352
Macau
Country Code: 853
Malaysia (Penang)
International Access Code: 00
Country Code: 60
City Code: 4
Technical Support (Brussels, Belgium)
Home/Small Business Sales (Brussels, Belgium)
Corporate Sales (Brussels, Belgium)
Customer Care (Brussels, Belgium)
Fax (Brussels, Belgium)
Switchboard (Brussels, Belgium)
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
Customer Service (Penang, Malaysia)
Transaction Sales
Technical Support
Customer Service
Transaction Sales
Corporate Sales
Area Codes,
Local Numbers, and
Toll-Free Numbers
512 728-4093
512 728-3619
512 728-3883
512 728-4397
512 728-4600 or 512 728-3772
02 481 92 88 toll-free: 080016884
02 481 91 00
02 481 91 19
02 481 92 99
02 481 91 00 toll-free: 0800 582
604 633 4949 toll-free: 0800 581 toll-free: 1 800 888 298
04 633 4949 toll-free: 1 800 888 202 toll-free: 1 800 888 213
100 Appendix
Country (City)
International Access Code
Country Code
City Code
Mexico
International Access Code: 00
Country Code: 52
Department Name or Service Area,
Website and E-Mail Address
Customer Technical Support
Sales
Customer Service
Main
Netherlands Antilles
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
City Code: 20
New Zealand
International Access Code: 00
Country Code: 64
Nicaragua
General Support
Technical Support
Customer Care
Home/Small Business Sales
Home/Small Business Sales Fax
Corporate Sales
Corporate Sales Fax
Fax
Switchboard
Website: support.euro.dell.com
E-mail: [email protected]
Home and Small Business
Government and Business
Sales
Fax
General Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
001-877-384-8979 or 001-877-269-3383
50-81-8800 or 01-800-888-3355
001-877-384-8979 or 001-877-269-3383
50-81-8800 or 01-800-888-3355
001-800-882-1519
020 581 8838
020 581 8740 toll-free: 0800-0663
020 682 7171
020 581 8818
020 686 8003
020 686 8003
020 581 8818
0800 446 255
0800 444 617
0800 441 567
0800 441 566
001-800-220-1006
Appendix 101
Country (City)
International Access Code
Country Code
City Code
Norway (Lysaker)
International Access Code: 00
Country Code: 47
Panama
Peru
Poland (Warsaw)
International Access Code: 011
Country Code: 48
City Code: 22
Portugal
International Access Code: 00
Country Code: 35
Department Name or Service Area,
Website and E-Mail Address
Technical Support
Relational Customer Care
Home/Small Business Customer Care
Switchboard
Fax Switchboard
Website: support.euro.dell.com
E-mail Support (Portable Computers): [email protected]
E-mail Support (Desktop Computers): [email protected]
E-mail Support (Servers):
General Support
General Support
Customer Service Phone
Customer Care
Sales
Customer Service Fax
Reception Desk Fax
Switchboard
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
Customer Care
Sales
Puerto Rico
Fax
E-mail: support.euro.dell.com/es/es/emaildell/
General Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
671 16882
671 17514
23162298
671 16800
671 16865
001-800-507-0962
0800-50-669
57 95 700
57 95 999
57 95 999
57 95 806
57 95 998
57 95 999
800 834 077
800 300 415 or
800 834 075
800 300 410 or 800 300 411 or
800 300 412 or
121 422 07 10
121 424 01 12
1-800-805-7545
102 Appendix
Country (City)
International Access Code
Country Code
City Code
St. Lucia
Singapore (Singapore)
International Access Code: 005
Country Code: 65
South Africa (Johannesburg)
International Access Code:
09/091
Country Code: 27
City Code: 11
Southeast Asian and Pacific
Countries
Spain (Madrid)
International Access Code: 00
Country Code: 34
City Code: 91
Department Name or Service Area,
Website and E-Mail Address
General Support
Technical Support
Customer Service (Penang, Malaysia)
Transaction Sales
Corporate Sales
Technical Support
Customer Care
Sales
Fax
Switchboard
Website: support.euro.dell.com
E-mail: [email protected]
Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)
Home and Small Business
Technical Support
Customer Care
Sales
Switchboard
Fax
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Corporate
Technical Support
Customer Care
Switchboard
Fax
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Area Codes,
Local Numbers, and
Toll-Free Numbers
1-800-882-1521 toll-free: 800 6011 051
604 633 4949 toll-free: 800 6011 054 toll-free: 800 6011 053
011 709 7710
011 709 7707
011 709 7700
011 706 0495
011 709 7700
604 633 4810
902 100 130
902 118 540
902 118 541
902 118 541
902 118 539
902 100 130
902 118 546
91 722 92 00
91 722 95 83
Appendix 103
Country (City)
International Access Code
Country Code
City Code
Sweden (Upplands Vasby)
International Access Code: 00
Country Code: 46
City Code: 8
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
City Code: 22
Taiwan
International Access Code: 002
Country Code: 886
Department Name or Service Area,
Website and E-Mail Address
Technical Support
Relational Customer Care
Home/Small Business Customer Care
Fax Technical Support
Sales
Website: support.euro.dell.com
E-mail: [email protected]
E-mail Support for Latitude and Inspiron:
E-mail Support for OptiPlex: [email protected]
E-mail Support for Servers:
Technical Support (Home and Small Business)
Technical Support (Corporate)
Customer Care (Home and Small Business)
Customer Care (Corporate)
Fax
Switchboard
Website: support.euro.dell.com
E-mail: [email protected]
E-mail for French Speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/
Technical Support
Technical Support (Servers)
Transaction Sales
Corporate Sales
Thailand
International Access Code: 001
Country Code: 66
Technical Support
Customer Service (Penang, Malaysia)
Sales
104 Appendix
Area Codes,
Local Numbers, and
Toll-Free Numbers
08 590 05 199
08 590 05 642
08 587 70 527
08 590 05 594
08 590 05 185
0844 811 411
0844 822 844
0848 802 202
0848 821 721
022 799 01 90
022 799 01 01 toll-free: 0080 60 1255 toll-free: 0080 60 1256 toll-free: 0080 651 228 or 0800 33 556 toll-free: 0080 651 227 or 0800 33 555 toll-free: 0880 060 07
604 633 4949 toll-free: 0880 060 09
Country (City)
International Access Code
Country Code
City Code
Trinidad/Tobago
U.K. (Bracknell)
International Access Code: 00
Country Code: 44
City Code: 1344
Department Name or Service Area,
Website and E-Mail Address
General Support
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
Technical Support (Direct/PAD and general)
Global Accounts Customer Care
Home and Small Business Customer Care
Corporate Customer Care
Preferred Accounts (500–5000 employees)
Customer Care
Central Government Customer Care
Local Government & Education Customer Care
Health Customer Care
Home and Small Business Sales
Corporate/Public Sector Sales
Website: support.euro.dell.com
Customer Care Website: dell.co.uk/lca/customerservices
E-mail: [email protected]
Area Codes,
Local Numbers, and
Toll-Free Numbers
1-800-805-8035
0870 908 0500
0870 908 0800
01344 373 185 or 01344 373 186
0870 906 0010
0870 908 0500
01344 373 196
01344 373 193
01344 373 199
01344 373 194
0870 907 4000
01344 860 456
Appendix 105
Country (City)
International Access Code
Country Code
City Code
U.S.A. (Austin, Texas)
International Access Code: 011
Country Code: 1
U.S. Virgin Islands
Venezuela
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Automated Order-Status System toll-free: 1-800-433-9014
AutoTech (For portable and desktop computers) toll-free: 1-800-247-9362
Dell Home and Small Business Group (For portable and desktop computers): toll-free: 1-800-624-9896 Customer Technical Support (Return Material
Authorization Numbers)
Customer Technical Support (Home sales purchased via www.dell.com) toll-free: 1-877-576-3355
Customer Service (Credit Return Authorization
Numbers) toll-free: 1-800-624-9897
National Accounts (Computers purchased by established Dell national accounts
[have your account number handy] or value-added resellers [VARs]):
Customer Service and Technical Support (Return
Material Authorization Numbers) toll-free: 1-800-822-8965
Public Americas (Computers purchased by governmental agencies [local, state, or federal], medical institutions, or educational institutions):
Customer Service and Technical Support (Return
Material Authorization Numbers)
Dell Sales toll-free: 1-800-234-1490
Spare Parts Sales
Desktop and Portable Fee-Based Technical Support
Sales (Catalogs)
Fax
TechFax
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355 toll-free: 1-800-357-3355 toll-free: 1-800-433-9005 toll-free: 1-800-426-5150 toll-free: 1-800-727-8320 toll-free: 1-800-950-1329 toll-free: 1-877-DELLTTY
Switchboard
DellNet™ Technical Support
(1-877-335-5889)
512 338-4400 toll-free: 1-877-Dellnet
(1-877-335-5638)
General Support
General Support
1-877-673-3355
8001-3605
106 Appendix
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
2
3
4
Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.
Include a copy of the invoice and a letter describing the reason for the return.
Include any accessories that belong with the item(s) being returned
(power cables, CDs, guides, and so on) if the return is for credit.
Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.
Regulatory Information
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal Communication Services
(PCS). These licensed services, along with unintentional radiators such as digital devices, including computer systems, contribute to the electromagnetic environment.
Appendix 107
108 Appendix
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment.
While this computer system has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference with radio communications services, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
• Reorient the receiving antenna.
• Relocate the computer with respect to the receiver.
• Move the computer away from the receiver.
• Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits.
If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions.
Dell computer systems are designed, tested, and classified for their intended electromagnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions:
• Class A is typically for business or industrial environments.
• Class B is typically for residential environments.
Information Technology Equipment (ITE), including peripherals, expansion cards, printers, input/output (I/O) devices, monitors, and so on, that are integrated into or connected to the system should match the electromagnetic environment classification of the computer system.
A Notice About Shielded Signal Cables: Use only shielded cables for
connecting peripherals to any Dell device to reduce the possibility of interference with radio communications services. Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell.
If you prefer, you can order a cable from Dell on the World Wide Web at accessories.us.dell.com/sna/category.asp?category_id=4117.
Most Dell computer systems are classified for Class B environments.
However, the inclusion of certain options can change the rating of some configurations to Class A. To determine the electromagnetic classification for your system or device, refer to the following sections specific for each regulatory agency. Each section provides country-specific EMC/EMI or product safety information.
FCC Notices (U.S. Only)
Most Dell computer systems are classified by the Federal Communications
Commission (FCC) as Class B digital devices. To determine which classification applies to your computer system, examine all FCC registration labels located on the bottom or back panel of your computer, on card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire system is considered to be a Class
A digital device. If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo, ( ), your system is considered to be a Class B digital device.
Once you have determined your system’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause undesired operation.
Appendix 109
110 Appendix
Class A
This equipment has been tested and found to comply with the limits for a
Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.
Class B
This equipment has been tested and found to comply with the limits for a
Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
The following information is provided on the device or devices covered in this document in compliance with FCC regulations:
• Model number: MCM
• Company name:
Dell Computer Corporation
One Dell Way
Round Rock, Texas 78682 USA
NOM Information (Mexico Only)
The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM):
Exporter:
Importer:
Ship to:
Model number:
Supply voltage:
Frequency:
Input current rating:
Dell Computer Corporation
One Dell Way
Round Rock, TX 78682
Dell Computer de México,
S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
Dell Computer de México,
S.A. de C.V. al Cuidado de Kuehne &
Nagel de México S. de R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.
MCM
115–230 VAC
60–50 Hz
6.0/3.0 A or 4.0/2.0 A
Appendix 111
112 Appendix
Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come with either a one-year limited warranty, a two-year limited warranty, a threeyear limited warranty, or a four-year limited warranty (U.S. only). To determine which warranty you purchased, see the Dell invoice that accompanied your computer. The following sections describe these limited warranties, the manufacturer guarantee for Latin America and the
Caribbean, and the return policy for the U.S.
One-Year Limited Warranty (U.S. Only)
Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The limited warranty term is one year beginning on the date of invoice, as further described in the following text.
Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through
Dell’s system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included on Dell’s standard price list are covered under this limited warranty; all other monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered.
Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must contact
Dell’s Customer Technical Support within the limited warranty period. See
"Contacting Dell" on page 92 to find the appropriate contact information
for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you
(freight prepaid) if you use an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS
AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES,
WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH
PERIOD.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE PRECEDING LIMITATION MAY NOT APPLY TO YOU.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA
OR SOFTWARE.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards.
Dell does not accept liability for lost data or software.
Appendix 113
114 Appendix
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s one-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive.
If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.
Two-Year Limited Warranty (U.S. Only)
Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship.
The limited warranty term is two years beginning on the date of invoice, as further described in the following section.
Damage due to shipping the products to you is covered under this warranty.
Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through
Dell's system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included on Dell's standard price list are covered under this warranty; all other monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered. Batteries for portable computers are covered only during the initial one-year period of this limited warranty.
Limited Warranty Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to
Dell's facility. To request warranty service, you must contact Dell’s
Customer Technical Support within the warranty period. See "Contacting
Dell" on page 92 to find the appropriate contact information for obtaining
customer assistance. If warranty service is required, Dell will issue a Return
Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards.
Dell does not accept liability for lost data or software.
Appendix 115
116 Appendix
Limited Warranty Coverage During Year Two
During the second year of this limited warranty, Dell will provide, on an exchange basis and subject to Dell’s Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement. You must report each instance of hardware failure to Dell’s Customer Technical
Support in advance to obtain Dell's concurrence that a part should be replaced and to have Dell ship the replacement part. Dell will ship parts
(freight prepaid) if you use an address in the continental U.S., where applicable. Shipments to other locations, where applicable, will be made freight collect. Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell.
Replacement parts are new or reconditioned. Dell may provide replacement parts made by various manufacturers when supplying parts to you. The warranty term for a replacement part is the remainder of the limited warranty term.
You will pay Dell for replacement parts if the replaced part is not returned to
Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
You accept full responsibility for your software and data. Dell is not required to advise or remind you of appropriate backup and other procedures.
General Provisions
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS
AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES,
WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH
PERIOD. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE PRECEDING LIMITATION MAY NOT APPLY TO YOU.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA
OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell's two-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive.
If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.
Appendix 117
118 Appendix
Three-Year Limited Warranty (U.S. Only)
Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship.
The limited warranty term is three years beginning on the date of invoice, as described in the following text.
Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through
Dell’s system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included on Dell’s standard price list are covered under this limited warranty; all other monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered. Batteries for portable computers are covered only during the initial one-year period of this limited warranty.
Limited Warranty Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to
Dell’s facility. To request warranty service, you must contact Dell’s
Customer Technical Support within the warranty period. See "Contacting
Dell" on page 92 to find the appropriate contact information for obtaining
customer assistance. If warranty service is required, Dell will issue a Return
Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended.
Limited Warranty Coverage During Years Two and Three
During the second and third years of this limited warranty, Dell will provide, on an exchange basis and subject to Dell’s Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement. You must report each instance of hardware failure to Dell’s Customer Technical
Support in advance to obtain Dell’s concurrence that a part should be replaced and to have Dell ship the replacement part. Dell will ship parts
(freight prepaid) if you use an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect. Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell. Replacement parts are new or reconditioned. Dell may provide replacement parts made by various manufacturers when supplying parts to you. The warranty term for a replacement part is the remainder of the limited warranty term.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards.
Dell does not accept liability for lost data or software.
Appendix 119
120 Appendix
You will pay Dell for replacement parts if the replaced part is not returned to
Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
You accept full responsibility for your software and data. Dell is not required to advise or remind you of appropriate backup and other procedures.
General Provisions
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS
AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES,
WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH
PERIOD.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE PRECEDING LIMITATION MAY NOT APPLY TO YOU.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA
OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s three-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive.
If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.
Four-Year Limited Warranty (U.S. Only)
Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship.
The limited warranty term is four years beginning on the date of invoice, as further described in the following text.
Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through
Dell's system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included on Dell's standard price list are covered under this limited warranty; all other monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered. Batteries for portable computers are covered only during the initial one-year period of this limited warranty.
Appendix 121
NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards.
Dell does not accept liability for lost data or software.
Limited Warranty Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to
Dell's facility. To request limited warranty service, you must contact Dell's
Customer Technical Support within the limited warranty period. See
"Contacting Dell" on page 92 to find the appropriate contact information
for obtaining customer assistance. If limited warranty service is required,
Dell will issue a Return Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products. If Dell repairs or replaces a product, its limited warranty term is not extended.
Limited Warranty Coverage During Years Two, Three, and Four
During the second, third, and fourth years of this limited warranty, Dell will provide, on an exchange basis and subject to Dell's Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement. You must report each instance of hardware failure to Dell's
Customer Technical Support in advance to obtain Dell's concurrence that a part should be replaced and to have Dell ship the replacement part. Dell will ship parts (freight prepaid) if you use an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect.
Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell. Replacement parts are new or reconditioned. Dell may provide replacement parts made by various manufacturers when supplying parts to you. The limited warranty term for a replacement part is the remainder of the limited warranty term.
122 Appendix
You will pay Dell for replacement parts when the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell's Exchange Policy in effect on the date of the exchange.
You accept full responsibility for your software and data. Dell is not required to advise or remind you of appropriate backup and other procedures.
General Provisions
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS
AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE
LIMITED WARRANTY PERIOD SET FORTH ABOVE AND NO
WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY
AFTER SUCH PERIOD. SOME STATES (OR JURISDICTIONS) DO
NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT
APPLY TO YOU.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA
OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
Appendix 123
124 Appendix
If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell's Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the limited warranty period in order for the repairs to be covered by the limited warranty.
These provisions apply to Dell's four-year limited warranty only. For provisions of any on-site service contract covering your system, refer to the separate on-site service contract that you will receive.
One-Year Limited Warranty (Canada Only)
Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The limited warranty term is one year beginning on the date of invoice, as further described in the following text.
Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through
Dell’s system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included on Dell’s standard price list are covered under this limited warranty; all other monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered.
Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must contact
Dell’s Customer Technical Support within the warranty period. See
"Contacting Dell" on page 92 to find the appropriate contact information
for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you
(freight prepaid) if you use an address in Canada, where applicable.
Shipments to other locations will be made freight collect.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended.
DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS
BEYOND THOSE STATED IN THIS LIMITED WARRANTY
STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO
THIS LIMITATION MAY NOT APPLY TO YOU.
DELL’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS LIMITED WARRANTY STATEMENT. THESE
WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO
STATE (OR JURISDICTION TO JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA
OR SOFTWARE.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards.
Dell does not accept liability for lost data or software.
Appendix 125
126 Appendix
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s one-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive.
If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.
Two-Year Limited Warranty (Canada Only)
Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship.
The warranty term is two years beginning on the date of invoice, as described in the following text.
Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through
Dell’s system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included on Dell’s standard price list are covered under this limited warranty; all other monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered. Batteries for portable computers are covered only during the initial one-year period of this limited warranty.
Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to
Dell's facility. To request warranty service, you must contact Dell’s
Customer Technical Support within the warranty period. See "Contacting
Dell" on page 92 to find the appropriate contact information for obtaining
customer assistance. If warranty service is required, Dell will issue a Return
Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in Canada, where applicable. Shipments to other locations will be made freight collect.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards.
Dell does not accept liability for lost data or software.
Appendix 127
128 Appendix
Coverage During Year Two
During the second year of this limited warranty, Dell will provide, on an exchange basis and subject to Dell’s Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement. You must report each instance of hardware failure to Dell’s Customer Technical
Support in advance to obtain Dell’s concurrence that a part should be replaced and to have Dell ship the replacement part. Dell will ship parts
(freight prepaid) if you use an address in Canada, where applicable.
Shipments to other locations will be made freight collect. Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell. Replacement parts are new or reconditioned. Dell may provide replacement parts made by various manufacturers when supplying parts to you. The warranty term for a replacement part is the remainder of the limited warranty term.
You will pay Dell for replacement parts if the replaced part is not returned to
Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
You accept full responsibility for your software and data. Dell is not required to advise or remind you of appropriate backup and other procedures.
General Provisions
DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS
BEYOND THOSE STATED IN THIS LIMITED WARRANTY
STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO
THIS LIMITATION MAY NOT APPLY TO YOU.
DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS LIMITED WARRANTY STATEMENT. THESE
WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO
STATE (OR JURISDICTION TO JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA
OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s two-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive.
If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.
Three-Year Limited Warranty (Canada Only)
Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship.
The warranty term is three years beginning on the date of invoice, as described in the following text.
Appendix 129
130 Appendix
Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through
Dell’s system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included on Dell’s standard price list are covered under this limited warranty; all other monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered. Batteries for portable computers are covered only during the initial one-year period of this limited warranty.
Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to
Dell’s facility. To request warranty service, you must contact Dell’s
Customer Technical Support within the warranty period. To request warranty service, you must contact Dell’s Customer Technical Support
within the warranty period. See "Contacting Dell" on page 92 to find the
appropriate contact information for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization
Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in Canada, where applicable. Shipments to other locations will be made freight collect.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended.
Coverage During Years Two and Three
During the second and third years of this limited warranty, Dell will provide, on an exchange basis and subject to Dell’s Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement. You must report each instance of hardware failure to Dell’s Customer Technical
Support in advance to obtain Dell’s concurrence that a part should be replaced and to have Dell ship the replacement part. Dell will ship parts
(freight prepaid) if you use an address in Canada, where applicable.
Shipments to other locations will be made freight collect. Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell. Replacement parts are new or reconditioned. Dell may provide replacement parts made by various manufacturers when supplying parts to you. The warranty term for a replacement part is the remainder of the limited warranty term.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards.
Dell does not accept liability for lost data or software.
Appendix 131
132 Appendix
You will pay Dell for replacement parts if the replaced part is not returned to
Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
You accept full responsibility for your software and data. Dell is not required to advise or remind you of appropriate backup and other procedures.
General Provisions
DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS
BEYOND THOSE STATED IN THIS LIMITED WARRANTY
STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO
THIS LIMITATION MAY NOT APPLY TO YOU.
DELL’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS LIMITED WARRANTY STATEMENT. THESE
WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO
STATE (OR JURISDICTION TO JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA
OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s three-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive.
If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.
"Total Satisfaction" Return Policy (U.S. Only)
If you are an end-user customer who bought new products directly from a
Dell company, you may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice. If you are an organization that bought the products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy.
To return products, you must contact Dell Customer Service to receive a
Credit Return Authorization Number. See "Contacting Dell" on page 92 to
find the appropriate contact information for obtaining customer assistance.
To expedite the processing of your refund or credit, Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for refund or credit only if the sealed package containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for refund or credit only, either applications software or an operating system that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment.
Appendix 133
134 Appendix
This "Total Satisfaction" Return Policy does not apply to Dell Software and
Peripherals products, which may be returned under Dell Software and
Peripherals's then-current return policy.
One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)
Guarantee
Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in
Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of one year from the original purchase date. Products for which proper claims are made will, at Dell’s option, be repaired or replaced at Dell’s expense. Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance; actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the
Dell point of sale within the guarantee period. The end user must always supply proof of purchase, indicating name and address of the seller, date of purchase, model and serial number, name and address of the customer, and details of symptoms and configuration at the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground freight and insurance to and from Dell’s repair/replacement center. The end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the details listed above and the return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of applicable legislation, this Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting from other contracts concluded by the end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
11950 México, D.F.
Appendix 135
136 Appendix
I n d ex
A
See sound
B battery
C cards
CD drive
CD-RW drive
computer
computer (continued)
conflicts
resolving software and hardware incompatibilities, 47
cover
D
monitor drivers
drives
DVD drive
E e-mail
F
fixing problems
Index 137
138 Index floppy drive
H hard drive
help file
I
Internet
K keyboard
M memory
messages
138 Index modem
monitor
See system board mouse
N network
O
operating system reinstallation, 54
P password
power
power supply
printer
printer (continued)
programs
R
See memory reinstalling
S
monitor settings
software
sound
adjusting volume, 30 fixing problems, 30
speaker
adjusting volume, 30 fixing problems, 30
system board
T technical assistance
telephone numbers and addresses, 92
warranty repair or credit, 107
Tell Me How help file
W
Windows 2000
Windows XP
V video
volume
Index 139
140 Index
140 Index
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