HP EliteDisplay E243d 23.8-inch Docking Monitor User Guide

User Guide
© Copyright 2018 HP Development Company,
L.P.
HDMI, the HDMI Logo and High-Definition
Multimedia Interface are trademarks or
registered trademarks of HDMI Licensing LLC.
Thunderbolt is a trademark of Intel Corporation
in the U.S. and other countries. Windows is
either a registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your product. To access the latest
user guide, go to http://www.hp.com/support,
and follow the instructions to find your
product. Then select User Guides.
Fourth Edition: October 2018
First Edition: March 2018
Document Part Number: L07551-004
About This Guide
This guide provides information on monitor features, setting up the monitor, and technical specifications.
WARNING!
Indicates a hazardous situation that, if not avoided, could result in death or serious injury.
CAUTION:
Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example, messages
related to property damage). An Important alert warns the user that failure to follow a procedure exactly as
described could result in loss of data or in damage to hardware or software. Also contains essential
information to explain a concept or to complete a task.
NOTE:
TIP:
Contains additional information to emphasize or supplement important points of the main text.
Provides helpful hints for completing a task.
This product incorporates HDMI technology.
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About This Guide
Table of contents
1 Getting started ............................................................................................................................................. 1
Important safety information ............................................................................................................................... 1
Product features and components ........................................................................................................................ 2
Features ............................................................................................................................................... 2
Rear and side components .................................................................................................................. 3
Front components ............................................................................................................................... 4
Setting up the monitor .......................................................................................................................................... 5
Installing the monitor stand ................................................................................................................ 5
Connecting the cables ......................................................................................................................... 6
Connecting USB devices .................................................................................................................... 10
Adjusting the monitor ....................................................................................................................... 11
Turning on the monitor ..................................................................................................................... 13
HP watermark and image retention policy ....................................................................................... 13
Installing a security cable ................................................................................................................. 14
Mounting the monitor ....................................................................................................................... 15
Removing the monitor stand .......................................................................................... 15
Attaching the VESA mounting bracket ........................................................................... 16
Docking an HP notebook or desktop computer .................................................................................................. 17
Connecting an HP notebook computer and installing drivers to enable USB Type-A docking .......................... 18
Charging a non-USB Type-C HP computer .......................................................................................................... 19
2 Using the monitor ........................................................................................................................................ 20
Software and utilities .......................................................................................................................................... 20
The Information file ........................................................................................................................... 20
The Image Color Matching file ........................................................................................................... 20
Using the on-screen display (OSD) menu ............................................................................................................ 21
Using the function buttons .................................................................................................................................. 22
Using the camera ................................................................................................................................................. 23
Installing YouCam ................................................................................................................................................ 23
Using Auto-Sleep Mode ....................................................................................................................................... 24
Selecting the Low Blue Light mode ..................................................................................................................... 24
DisplayPort multistreaming over USB Type-C .................................................................................................... 25
3 Support and troubleshooting ........................................................................................................................ 26
Solving common problems .................................................................................................................................. 26
Button lockouts ................................................................................................................................................... 26
v
Using the auto-adjustment function (analog input) ........................................................................................... 27
Optimizing image performance (analog input) ................................................................................................... 28
Contacting support .............................................................................................................................................. 29
Preparing to call technical support ..................................................................................................................... 29
Locating the serial number and product number ............................................................................................... 29
4 Maintaining the monitor .............................................................................................................................. 30
Maintenance guidelines ....................................................................................................................................... 30
Cleaning the monitor ........................................................................................................................................... 30
Shipping the monitor ........................................................................................................................................... 30
Appendix A Technical specifications ................................................................................................................. 31
Preset display resolutions ................................................................................................................................... 32
Entering user modes ............................................................................................................................................ 33
Energy saver feature ........................................................................................................................................... 33
Appendix B Accessibility ................................................................................................................................. 34
Accessibility ......................................................................................................................................................... 34
Finding the technology tools you need ............................................................................................ 34
Our commitment ............................................................................................................................... 34
International Association of Accessibility Professionals (IAAP) ....................................................... 34
Finding the best assistive technology .............................................................................................. 35
Assessing your needs ..................................................................................................... 35
Accessibility for HP products .......................................................................................... 35
Standards and legislation .................................................................................................................................... 36
Standards .......................................................................................................................................... 36
Mandate 376 – EN 301 549 ............................................................................................ 36
Web Content Accessibility Guidelines (WCAG) ................................................................ 36
Legislation and regulations .............................................................................................................. 36
United States ................................................................................................................... 37
21st Century Communications and Video Accessibility Act (CVAA) ............................... 37
Canada ............................................................................................................................. 37
Europe ............................................................................................................................. 38
United Kingdom .............................................................................................................. 38
Australia .......................................................................................................................... 38
Worldwide ....................................................................................................................... 38
Useful accessibility resources and links .............................................................................................................. 39
Organizations .................................................................................................................................... 39
Educational institutions .................................................................................................................... 39
Other disability resources ................................................................................................................. 39
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HP links .............................................................................................................................................. 39
Contacting support .............................................................................................................................................. 40
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1
Getting started
Important safety information
An AC power adapter and power cord is included with the monitor. If another cord is used, use only a power
source and connection appropriate for this monitor. For information about the correct power cord set to use
with the monitor, see the Product Notices provided in your documentation kit.
WARNING!
To reduce the risk of electric shock or damage to the equipment:
• Plug the power cord into an AC outlet that is easily accessible at all times.
• Disconnect power from the computer by unplugging the power cord from the AC outlet.
• If provided with a 3-pin attachment plug on the power cord, plug the cord into a grounded (earthed) 3-pin
outlet. Do not disable the power cord grounding pin, for example, by attaching a 2-pin adapter. The grounding
pin is an important safety feature.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the AC outlet,
grasp the cord by the plug.
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup,
and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides
important electrical and mechanical safety information. The Safety & Comfort Guide is available on the Web
at http://www.hp.com/ergo.
IMPORTANT: For the protection of the monitor, as well as the computer, connect all power cords for the
computer and its peripheral devices (such as a monitor, printer, scanner) to some form of surge protection
device such as a power strip or uninterruptible power supply (UPS). Not all power strips provide surge
protection; the power strips must be specifically labeled as having this capability. Use a power strip whose
manufacturer offers a damage replacement policy so you can replace the equipment if surge protection fails.
Use the appropriate and correctly sized furniture designed to properly support your HP LCD monitor.
WARNING! LCD monitors that are inappropriately situated on dressers, bookcases, shelves, desks, speakers,
chests, or carts may fall over and cause personal injury.
Care should be taken to route all cords and cables connected to the LCD monitor so that they cannot be pulled,
grabbed, or tripped over.
Be sure that the total ampere rating of the products connected to the AC outlet does not exceed the current
rating of the outlet, and that the total ampere rating of the products connected to the cord does not exceed
the rating of the cord. Look on the power label to determine the ampere rating (AMPS or A) for each device.
Install the monitor near an AC outlet that you can easily reach. Disconnect the monitor by grasping the plug
firmly and pulling it from the AC outlet. Never disconnect the monitor by pulling the cord.
Do not drop the monitor or place it on an unstable surface.
NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a controlled
luminous environment to avoid interference from surrounding light and bright surfaces that may cause
disturbing reflections from the screen.
Important safety information
1
Product features and components
Features
The monitor features include the following:
●
60.5 cm (23.8-inch) diagonal viewable screen area with 1920 × 1080 resolution, plus full-screen support
for lower resolutions
●
Popup camera and microphone for online collaboration
●
Nonglare panel with an LED backlight
●
Wide viewing angle to allow viewing from a sitting or standing position, or when moving from side to
side
●
On-screen display (OSD) adjustments in several languages for easy setup and screen optimization
●
Embedded display storage drive that includes monitor drivers and product documentation
●
Plug and Play capability, if supported by your operating system
●
Tilt, swivel, and height adjustment capabilities
●
Pivot capability to rotate the monitor head from landscape to portrait orientation
●
Removable stand (optional) for flexible monitor head mounting solutions
●
USB Type-C and USB Type-A docking for legacy and non-legacy HP notebooks
●
One DisplayPort video output for daisy-chaining a second monitor
●
HDMI (High-Definition Multimedia Interface) and VGA video inputs
●
Audio-in jack on rear and audio-out (headset) jack on side
●
Up to 90 W DC power OUT port for charging your legacy HP notebook (USB Type-A only notebooks)
●
USB Type-C upstream port for high speed data/network, audio and video, and power delivery (up to 65
W)
●
Four USB 3.1 (5 Gbps) Type-A downstream ports (two rear ports and two side ports)
●
RJ-45 (network) jack
●
Security cable slot provision on rear of monitor for optional security cable
●
CyberLink YouCam software to enhance the use and security of the webcam
●
HP Display Assistant software for adjusting monitor settings and enabling the theft deterrence features
●
HDCP (High-bandwidth Digital Content Protection) used on all digital inputs
●
Energy saver feature to meet requirements for reduced power consumption
NOTE: For safety and regulatory information, see the Product Notices provided in your documentation kit.
To access the latest user guides or manuals for your product, go to http://www.hp.com/support and follow
the instructions to find your product. Then select User Guides.
2
Chapter 1 Getting started
Rear and side components
Component
Function
(1)
DC Power IN connector
Connects an AC adapter to the monitor.
(2)
DC Power OUT connector
Connects the DC power cord from the monitor to an HP
notebook computer to supply power to the computer and, if
needed, to charge the computer battery (up to 90 watts).
(3)
Security cable slot
Connects an optional security cable to the monitor.
(4)
HDMI port
Connects an HDMI cable from the source device to the monitor.
(5)
DisplayPort OUT port
Connects a DisplayPort cable from the monitor to a secondary
monitor for daisy-chaining.
(6)
VGA port
Connects a VGA cable from the source device to the monitor.
(7)
Audio-in jack
Connects the audio cable (not included) from the source device
to the monitor.
(8)
USB Type-C upstream port
Connects a USB Type-C cable from an HP notebook or desktop
computer to the monitor. Serves as a single connection for
video, data, and power delivery (up to 65 W).
NOTE: Your computer USB Type-C port must be able to
support USB Type-C Alt Mode and data and power delivery.
Use only the HP USB Type-C cable provided.
Supports DisplayPort Alt Mode (video, charging, and USB 3.1)
over the USB Type-C connector. Also compatible with USB TypeC-Thunderbolt™-enabled ports.
(9)
USB Type-B upstream port
Connects a USB Type-B cable from the source device to the
monitor.
(10)
RJ-45 (network) jack
Connects a network cable to the monitor.
(11)
USB Type-A ports (2)
Connect USB devices to the monitor.
(12)
USB Type-A port with HP Sleep and
Charge
Connects USB devices to the monitor.
Charges most products such as a cell phone, camera, activity
tracker, or smartwatch.
Product features and components
3
Component
Function
(13)
USB Type-A port
Connects a USB device to the monitor.
(14)
Audio-out (headset) jack
Connects optional headphones, earbuds, a headset, or a
television audio cable.
WARNING! To reduce the risk of personal injury, reduce the
volume before using headphones, earbuds, or a headset. For
additional safety information, see the Product Notices provided
in your documentation kit.
Front components
Component
Function
(1)
Camera microphones
Allow you to participate in a video conference.
(2)
Camera light
On: Camera is in use.
(3)
Camera
Transmits your image in a video conference.
(4)
Menu button
Press to open the OSD menu, select a menu item from the OSD, or close the
OSD menu. An indicator is activated above the Menu button when the OSD
menu is open.
(5)
Function buttons
When the OSD menu is open, press the buttons to navigate through the
menu. Lighted icons above the buttons indicate their functions. For a
description of these functions, see Using the function buttons on page 22.
(assignable*)
(6)
Power button (with power
light)
Turns the monitor on or off.
* You can reconfigure the function buttons in the OSD menu to quickly select the most commonly used operations. See
Using the function buttons on page 22 for more information.
NOTE: To view an OSD menu simulator, visit the HP Customer Self Repair Services Media Library at
http://www.hp.com/go/sml.
4
Chapter 1 Getting started
Setting up the monitor
Installing the monitor stand
IMPORTANT: To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure on the
panel may cause nonuniformity of color or disorientation of the liquid crystals. If this occurs, the screen will
not recover to its normal condition.
1.
Position the monitor facedown on a flat surface covered by a soft clean cloth.
2.
Slide the top of the mounting plate on the stand under the upper lip of the recess in the back of the
panel (1).
3.
Lower the bottom of the stand's mounting plate into the recess until it snaps into place (2).
4.
The latch on the bottom of the mounting plate pops up when the stand is locked in place.
Setting up the monitor
5
Connecting the cables
NOTE: The monitor ships with select cables. Not all cables shown in this section are included with the
monitor.
1.
Place the monitor in a convenient, well-ventilated location near the computer.
2.
Before connecting the cables, route the cables through the cable routing hole in the center of the stand.
3.
Connect a video cable.
NOTE: The monitor automatically determines which inputs have valid video signals. The inputs can be
selected by pressing the Menu button to access the on-screen display (OSD) menu and then selecting
Input Control.
●
6
Connect one end of a VGA cable to the VGA port on the rear of the monitor and the other end to the
VGA port on the source device.
Chapter 1 Getting started
●
Connect one end of a USB Type-B cable to the USB Type-B upstream port on the rear of the monitor
and the other end to the USB Type-A port on the source device. This enables video and data passthrough.
●
Connect one end of an HDMI cable to the HDMI port on the rear of the monitor and the other end to
the HDMI port on the source device.
Setting up the monitor
7
●
Connect one end of a USB Type-C cable to the USB Type-C port on the rear of the monitor and the
other end to the USB Type-C port on the source device. (Use only the HP-approved USB Type-C
cable provided with the monitor.)
NOTE: The monitor’s USB Type-C port provides network, data, video, and power delivery (up to
65 W).
The host device must be able to support DisplayPort Alt Mode (video, charging and USB 3.1) over
the USB Type-C connector. The host device must also be compatible with USB Type-C-Thunderboltenabled ports.
4.
8
To enable sound from the monitor’s speakers, connect one end of an audio cable (not included) to the
audio-in jack on the monitor and the other end to the audio-out jack on the source device.
Chapter 1 Getting started
5.
Connect one end of a network cable to the network jack on the monitor and the other end to a network
wall jack or router.
6.
Connect one end of the power cord to the AC adapter (1) and the other end to a grounded AC outlet (2),
and then connect the AC adapter to the power IN connector on the monitor (3).
WARNING!
To reduce the risk of electric shock or damage to the equipment:
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) AC outlet that is easily accessible at all times.
Disconnect power from the equipment by unplugging the power cord from the AC outlet.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging the power cord
from the AC outlet, grasp the cord by the plug.
Setting up the monitor
9
7.
Connect the DC cable to the power OUT connector on the monitor and the other end to the power IN
connector on a host computer.
Connecting USB devices
The rear of the monitor provides one USB Type-B and one USB Type-C port that function as an upstream hub
for the monitor’s USB Type-A downstream ports. There are two USB Type-A downstream ports on the rear of
the monitor and two USB Type-A downstream ports on the side of the monitor.
NOTE: You must connect the USB Type-C upstream cable or USB Type-B upstream cable from the source
device to the rear of the monitor to enable the USB Type-A downstream ports on the monitor.
10
Components
Ports
1
USB Type-A downstream ports
2
USB Type-C or USB Type-B upstream port
from PC
3
USB Type-A downstream ports
Chapter 1 Getting started
Adjusting the monitor
1.
Tilt the monitor head forward or backward to set it to a comfortable eye level.
2.
Swivel the monitor head to the left or right for the best viewing angle.
Setting up the monitor
11
3.
Adjust the monitor’s height to a comfortable position for your individual workstation. The monitor’s top
bezel edge should be no higher than eye level. A monitor that is positioned low and reclined may be
more comfortable for users with corrective lenses. The monitor should be repositioned as you adjust
your working posture throughout the work day.
4.
You can pivot the monitor head from landscape to portrait orientation viewing to adapt to your
application.
a.
Adjust the monitor to full height position and tilt the monitor head back to full tilt position (1).
b.
Pivot the monitor head clockwise or counter–clockwise 90° from landscape to portrait orientation
(2).
IMPORTANT: If the monitor is not in full-height and full-tilt position when pivoting, the bottom
corner of the monitor head will come in contact with the base and potentially cause damage to the
monitor.
NOTE: To view information about the screen in portrait mode, you can use the HP Display Assistant
software by downloading it and installing on your computer from http://www.hp.com/support. The
position of the OSD menu can also be rotated to portrait orientation. To rotate the OSD menu, press the
Menu button to open the OSD, select Menu Control from the menu, and then select Menu Rotation.
12
Chapter 1 Getting started
Turning on the monitor
1.
Press the power button on the computer to turn it on.
2.
Press the power button on the bottom of the monitor to turn it on.
IMPORTANT: Burn-in image damage may occur on monitors that display the same static image on the
screen for 12 or more consecutive hours of nonuse. To avoid burn-in image damage on the monitor screen,
you should always activate a screen saver application or turn off the monitor when it is not in use for a
prolonged period of time. Image retention is a condition that may occur on all LCD screens. A burned-in image
on the monitor is not covered under the HP warranty.
NOTE: If pressing the power button has no effect, the Power Button Lockout feature may be enabled. To
disable this feature, press and hold the monitor power button for 10 seconds.
NOTE: You can disable the power light in the OSD menu. Press the Menu button to open the OSD, and then
select Power Control. Select Power LED, and then select Off.
When the monitor is first turned on, a Monitor Status message is displayed for five seconds. The message
shows which input is the current active signal, the status of the auto-switch source setting (On or Off; default
setting is On), the current preset screen resolution, and the recommended preset screen resolution.
The monitor automatically scans the signal inputs for an active input and uses that input for the screen.
HP watermark and image retention policy
The IPS monitor models are designed with IPS (In-Plane Switching) display technology which provides ultrawide viewing angles and advanced image quality. IPS monitors are suitable for a wide variety of advanced
image quality applications. This panel technology, however, is not suitable for applications that exhibit static,
stationary, or fixed images for long periods of time without the use of screen savers. These types of
applications may include camera surveillance, video games, marketing logos, and templates that are
displayed on the screen for a prolonged period of time. Static images may cause image retention damage that
could look like stains or watermarks on the monitor's screen.
A burned-in image on the monitor is not covered under the HP warranty. To avoid image retention damage,
either turn off the monitor when it is not in use or use the power management setting, if supported on your
system, to turn off the monitor when the system is idle.
Setting up the monitor
13
Installing a security cable
You can secure the monitor to a fixed object with an optional security cable available from HP.
14
Chapter 1 Getting started
Mounting the monitor
The monitor head can be attached to a wall, swing arm, or other mounting fixture.
NOTE:
This apparatus is intended to be supported by a UL- or CSA-Listed wall-mount bracket.
IMPORTANT: This monitor supports the VESA industry-standard 100 mm mounting holes. To attach a thirdparty mounting solution to the monitor head, use four 4 mm, 0.7 pitch, 10 mm-long screws. Longer screws
must not be used because they may damage the monitor. It is important to verify that the manufacturer’s
mounting solution is compliant with the VESA standard and is rated to support the weight of the monitor
head. For best performance, it is important to use the power and video cables provided with the monitor.
Removing the monitor stand
IMPORTANT: Before beginning to disassemble the monitor, be sure that the monitor is turned off and all
cables are disconnected.
1.
Disconnect and remove all cables from the monitor.
2.
Position the monitor facedown on a flat surface covered by a soft clean cloth.
3.
Push up on the latch near the bottom center of the stand’s mounting plate (1).
4.
Swing the bottom of the stand up until the mounting plate clears the recess in the monitor head (2).
5.
Slide the stand out of the recess.
Setting up the monitor
15
Attaching the VESA mounting bracket
16
1.
Remove the four screws from the VESA holes located on the rear of the monitor head.
2.
To attach the monitor head to a swing arm or other mounting device, insert four mounting screws
through the holes on the mounting device and into the VESA screw holes on the monitor head.
Chapter 1 Getting started
Docking an HP notebook or desktop computer
You can dock an HP notebook or desktop computer to the monitor with a single USB Type-C connection. The
USB Type-C port provides network, data, video, and power delivery when docking an HP notebook. Make sure
the network cable is connected from the network source jack to the monitor’s network jack for a network
connection through USB Type-C.
NOTE: The monitor delivers up to 65 W of power using the USB Type-C port. However, the USB Type-C power
delivery will be limited to just 4.5 W when the DC power OUT connector is used.
The host PC must be able to support DisplayPort Alt Mode (video, charging, and USB 3.1) over the USB Type-C
connector and also be compatible with USB Type-C-Thunderbolt-enabled ports.
To dock an HP notebook or desktop computer, connect one end of a USB Type-C cable to the USB Type-C port
on the rear of the monitor and the other end to the USB Type-C port on the HP notebook or desktop
computer. This USB Type-C cable provides single-cable connectivity for high-speed data, audio and video, and
power delivery.
If your HP notebook or desktop computer does not have a USB Type-C port, you can use a USB Type-A–to–
USB Type-B cable for docking. Connect the USB Type-B end of the cable to the monitor and the USB Type-A
end to the HP notebook or desktop computer.
Docking an HP notebook or desktop computer
17
Connecting an HP notebook computer and installing drivers to
enable USB Type-A docking
To use the monitor with an HP notebook computer, connect a USB Type-B to Type-A cable or a USB Type-C to
Type-A cable between the notebook and monitor and install the DisplayLink USB drivers. The video signal is
sent over the USB cable. The USB cable also enables all of the port replicator functions.
IMPORTANT: Do not install more than one set of USB graphics drivers. Doing so can cause software
incompatibility issues between drivers and result in no picture on one of the displays.
After connecting the notebook to the monitor, go to http://www.hp.com/support and follow the instructions
to obtain the drivers.
To install the drivers:
1.
Turn on power to the monitor and the HP notebook computer.
2.
Connect one end of a USB Type-A cable to a USB port on the notebook computer and the other end to
the USB Type-B upstream port on the monitor.
NOTE: For optimal performance when using a USB Type-A connector, connect the USB cable to a
SuperSpeed USB or USB 3.0 port on the notebook. These ports have an SS-USB icon. The monitor will
also function when connected to a USB 2.0 port but will run at lower overall data rates.
3.
After the USB cable is connected, an AutoPlay window will pop up on the notebook's screen. In the
AutoPlay window, select Open folder to view files.
NOTE: If the AutoPlay window does not pop up, open Windows Explorer, navigate to and select the HP
monitor drive, and then proceed to the next step.
4.
Double-click the SETUP file.
5.
Select your language and select the arrow button.
6.
Install the DisplayLink USB driver software.
When connecting a notebook to the monitor, the AutoPlay window may re-appear after the initial software
installation has been completed. You do not need to re-install the driver software each time you connect to
the monitor. You can just close the AutoPlay window.
To disable the AutoPlay window:
1.
In Windows, open Control Panel, select Hardware and Sound, and then select AutoPlay.
2.
Uncheck Use AutoPlay for all/some devices, and then select Save.
For updates to the driver software files for this monitor, go to http://www.hp.com/support.
18
Chapter 1 Getting started
Charging a non-USB Type-C HP computer
The monitor includes a 90 W DC power OUT port that can be used to power and charge your HP notebook or
desktop computer.
NOTE:
Only HP notebooks and desktops are supported for the DC power OUT connection.
To power or charge your HP notebook or desktop computer, connect one end of the supplied DC power cable
to the power OUT connector on the monitor and the other end to the power input connector on the notebook
or desktop computer.
Use DC power OUT when using USB Type-A to connect to Host PC for 90 W power delivery.
NOTE:
The monitor ships with 4.5 mm and 7.4 mm barrel AC adapter connectors.
Charging a non-USB Type-C HP computer
19
2
Using the monitor
Software and utilities
You can download and install the following files to your computer from http://www.hp.com/support:
●
INF (Information) file
●
ICM (Image Color Matching) files (one for each calibrated color space)
●
HP Display Assistant software
The Information file
The INF file defines monitor resources used by Windows® operating systems to ensure monitor compatibility
with the computer’s graphics adapter.
This monitor is Windows Plug and Play–compatible and the monitor will work correctly without installing the
INF file. Monitor Plug and Play compatibility requires that the computer’s graphic card is VESA DDC2compliant and that the monitor connects directly to the graphics card. Plug and Play does not work through
separate BNC-type connectors or through distribution buffers/boxes.
The Image Color Matching file
The ICM files are data files that are used in conjunction with graphics programs to provide consistent color
matching from monitor screen to printer, or from scanner to monitor screen. This file is activated from within
graphics programs that support this feature.
NOTE: The ICM color profile is written in accordance with the International Color Consortium (ICC) Profile
Format specification.
20
Chapter 2 Using the monitor
Using the on-screen display (OSD) menu
Use the on-screen display (OSD) menu to adjust the screen image based on your viewing preferences. You can
access and make adjustments in the OSD using the buttons at the bottom of the monitor's front bezel.
To access the OSD menu and make adjustments, do the following:
1.
If the monitor is not already on, press the power button to turn on the monitor.
2.
To access the OSD menu, press the Menu button to open the OSD.
3.
Use the three function buttons to navigate, select, and adjust the menu choices. The on-screen button
labels vary depending on which menu or submenu is active.
The following table lists the menu selections in the OSD main menu.
Main menu
Description
Brightness
Adjusts the brightness level of the screen. The factory default is 90.
Contrast
Adjusts the contrast level of the screen. The factory default is 80.
Color Control
Selects and adjusts the screen color.
Input Control
Selects the video input signal.
Image Control
Adjusts the screen image.
Power Control
Adjusts the power settings.
Menu Control
Adjusts the on-screen display (OSD) and function button controls.
Management
Adjusts the DDC/CI settings, selects the language in which the OSD menu is displayed (the factory default
is English), and returns all OSD menu settings to the factory default settings.
USB Host Selection
Selects the USB host.
Information
Selects and displays important information about the monitor.
Exit
Exits the OSD menu screen.
Using the on-screen display (OSD) menu
21
Using the function buttons
Pressing one of the four OSD buttons activates the buttons and displays icons above the buttons. The default
button icons and functions are shown below.
Button
Function
(1)
Menu
Opens the OSD main menu.
(2)
Information
For digital input, opens the Information menu.
(function button 3 - assignable)
For VGA input, activates the auto adjustment feature to optimize the
screen image.
Viewing Modes
Opens the Viewing Modes menu where you can adjust the monitor screen
to a comfortable viewing light.
(3)
(function button 2 - assignable)
(4)
Next Active Input
Switches the monitor’s input source to the next active input.
(function button 1- assignable)
You can change the function buttons from their default values so that when the buttons are activated you can
quickly access commonly used menu items.
To assign the function buttons:
1.
Press the Menu button to open the OSD.
2.
In the OSD menu, select Menu Control, select Assign Buttons, and then select one of the available
options for the button you want to assign.
NOTE: You can only assign the three function buttons. You can not reassign the Menu button or the power
button.
22
Chapter 2 Using the monitor
Using the camera
You can use the camera on the monitor in the following ways:
●
Stream online video conferences
●
Send and receive instant messages
●
Schedule meetings
●
Maintain security over conversations
To raise the camera, press it down to unlock it.
To close the camera, press it down until it locks.
Installing YouCam
To install YouCam:
1.
Turn on power to the monitor and computer.
2.
Connect one end of the provided USB cable to a USB connector on the computer and the other end to the
upstream USB connector on the monitor.
3.
Go to http://www.hp.com/support and follow the instructions to locate and download YouCam.
4.
Double-click the SETUP file.
5.
Select your language and click the arrow button.
6.
Select Install CyberLink YouCam and run the setup file.
7.
Follow the instructions on the screen.
Using the camera
23
Using Auto-Sleep Mode
The monitor supports an OSD (on-screen display) menu option called Auto-Sleep Mode that allows you to
enable or disable a reduced power state for the monitor. When Auto-Sleep Mode is enabled (enabled by
default), the monitor will enter a reduced power state when the host computer signals low power mode
(absence of either horizontal or vertical sync signal).
Upon entering this reduced power state (sleep mode), the monitor screen is blanked, the backlight is turned
off, and the power light indicator turns amber. The monitor draws less than 0.5 W of power when in this
reduced power state. The monitor will wake from the sleep mode when the host device sends an active signal
to the monitor (for example, if you activate the mouse or keyboard).
To disable Auto-Sleep Mode:
1.
Press the Menu button to open the OSD.
2.
In the OSD menu, select Power Control, select Power Mode, and then select Performance.
3.
Select Save and Return to return to the Power Control menu, select Auto-Sleep Mode, and then select
Off.
Selecting the Low Blue Light mode
Decreasing the blue light emitted by the monitor reduces the blue light exposure to your eyes. HP monitors
provide settings to reduce the blue light output and create a more relaxing and less stimulating image while
you view content on the screen. To adjust your monitor to a comfortable viewing light, follow the steps below.
1.
Press one of the four OSD bezel buttons on the bottom of the monitor to display the OSD icons on the
screen.
2.
Press the Viewing Modes button to open the Viewing Modes menu, or press the Menu button, select
Color Control, and then select Viewing Modes.
3.
Select your desired setting:
●
Low Blue Light (TUV certified): Reduces blue light for improved eye comfort
●
Night: Adjusts the monitor to the lowest blue light output
●
Reading: Optimizes both blue light and brightness for indoor viewing
4.
Select Save and Return to save your setting and close the Viewing Modes menu. Select Cancel if you
don’t want to save the setting.
5.
Select Exit from the OSD main menu.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup, and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the Web at http://www.hp.com/ergo.
24
Chapter 2 Using the monitor
DisplayPort multistreaming over USB Type-C
If you are using USB Type-C as the primary video input source, you can multistream to other DisplayPort
monitors connected in a daisy chain configuration. You can connect up to four monitors in this configuration if
the graphics card in your computer supports this configuration.
The number of monitors you can connect through DisplayPort multistreaming depends on a number of
factors, including the resolutions and scan rates used for each monitor and the capabilities of your GPU or
embedded graphics system. Check the manual that came with your graphics card for further information
about its capabilities.
To multistream:
1.
Make sure that USB Type-C is used for your primary video input.
2.
Add a second monitor by connecting a DisplayPort cable between the DisplayPort OUT port on the
primary monitor and the DisplayPort IN port on a secondary monitor.
NOTE: The secondary monitor should not be the same model as the primary monitor.
3.
Set a connected monitor to display the same image as the primary monitor or a different image.
DisplayPort 1.1 is the default setting, but the setting automatically changes to DisplayPort 1.2 when
DisplayPort OUT is connected to the secondary monitor.
4.
To connect additional monitors downstream (up to four maximum), press the Menu button to open the
OSD menu. Navigate to the USB Type-C configuration and select USB-C Video+USB2.0.
NOTE: All but the final monitor in the chain must support DisplayPort multistreaming.
5.
Connect the DisplayPort cable from the DisplayPort OUT port of one monitor to the DisplayPort IN port
of the next monitor.
6.
If you want different information on each screen, be sure that all upstream monitors are configured to
DisplayPort 1.2 mode, as described above.
DisplayPort multistreaming over USB Type-C
25
3
Support and troubleshooting
Solving common problems
The following table lists possible problems, the possible cause of each problem, and the recommended
solutions.
Problem
Possible cause
Solution
Screen is blank or video is
flashing.
Power cord is disconnected.
Connect the monitor power cord.
Monitor is turned off.
Press the monitor power button.
NOTE: If pressing the power button has no effect, press and
hold the power button for 10 seconds to disable the Power
Button Lockout feature.
Video cable is not connected.
Connect a video cable between the source device and monitor.
Be sure the computer power is off when connecting the video
cable. See Connecting the cables on page 6 for more
information.
System is in sleep mode.
Press any key on the keyboard or move the mouse to exit
sleep mode.
Video card is incompatible.
Replace the video card or connect the video cable to one of
the computer’s onboard video sources.
Image appears too dark.
Brightness setting is too low.
Open the OSD menu and select Brightness to adjust the
brightness scale as needed.
Input Signal Not Found is
displayed on the screen.
Monitor video cable is disconnected.
Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is off
when connecting the video cable.
Input Signal Out of Range is
displayed on the screen.
Video resolution and/or refresh rate
are set higher than the monitor
supports.
Change the settings to a supported setting. See Preset display
resolutions on page 32 for more information.
The monitor is off but it did
not seem to enter a lowpower sleep mode.
The monitor's sleep mode is disabled.
Open the OSD menu and select Power Control, select AutoSleep Mode, and then set auto-sleep to On.
OSD Lockout is displayed.
The monitor's OSD Lockout function
is enabled.
Press and hold the Menu button for 10 seconds to disable the
OSD Lockout function.
Power Button Lockout is
displayed.
The monitor's Power Button Lockout
function is enabled.
Press and hold the power button for 10 seconds to disable the
Power Button Lockout function.
Button lockouts
Holding down the power button or Menu button for ten seconds will lock out the functionality of that button.
You can restore the functionality by holding the button down again for ten seconds. This functionality is only
available when the monitor is on, displaying an active signal, and the OSD is not active.
26
Chapter 3 Support and troubleshooting
Using the auto-adjustment function (analog input)
The auto-adjustment feature automatically engages and attempts to optimize your screen under the
following conditions:
●
Monitor setup
●
Factory reset of the computer
●
Changing monitor resolution
You can manually optimize the screen performance for the VGA (analog) input at any time from the Auto
Adjustment menu in the OSD. You can download the auto-adjustment pattern software utility from
http://www.hp.com/support.
Do not use this procedure if the monitor is using an input other than VGA. If the monitor is using a VGA
(analog) input, this procedure can correct the following image quality conditions:
●
Fuzzy or unclear focus
●
Ghosting, streaking, or shadowing effects
●
Faint vertical bars
●
Thin, horizontal scrolling lines
●
An off-center picture
To use the auto-adjustment feature:
1.
Allow the monitor to warm up for 20 minutes before adjusting.
2.
Press the Menu button to open the OSD, select Image Control, and then select Auto Adjustment. If the
result is not satisfactory, continue with the procedure.
3.
Open the auto-adjustment utility. (You can download this utility from http://www.hp.com/support.) The
setup test pattern is displayed.
4.
Press the Esc key or any other key on the keyboard to exit the test pattern.
Using the auto-adjustment function (analog input)
27
Optimizing image performance (analog input)
Two controls in the on-screen display can be adjusted to improve image performance: Clock and Phase
(available in the OSD menu). Use these controls only when the auto-adjustment function does not provide a
satisfactory image.
NOTE: The Clock and Phase controls are adjustable only when using an analog (VGA) input. These controls
are not adjustable for digital inputs.
The Clock must first be set correctly since the Phase settings are dependent on the main Clock setting.
●
Clock: Increases/decreases the value to minimize any vertical bars or stripes visible on the screen
background.
●
Phase: Increases/decreases the value to minimize video flickering or blurring.
NOTE: When using the controls, you will obtain the best results by using the auto-adjustment pattern
software utility. You can download this utility from http://www.hp.com/support.
When adjusting the Clock and Phase values, if the monitor images become distorted, continue adjusting the
values until the distortion disappears. To restore the factory settings, press the Menu button to open the OSD,
and then select Management, select Factory Reset, and then select Yes.
To eliminate vertical bars (Clock):
1.
Press the Menu button to open the OSD, select Image Control, and then select Clock and Phase.
2.
Select Clock, and then use the function buttons on the monitor that display up and down arrow icons to
eliminate vertical bars. Press the buttons slowly so that you do not miss the optimum adjustment point.
3.
After adjusting the Clock, if blurring, flickering, or bars appear on the screen, proceed to adjust the
Phase.
To remove flickering or blurring (Phase):
1.
Press the Menu button to open the OSD, select Image Control, and then select Clock and Phase.
2.
Select Phase, and then use the function buttons on the monitor that display up and down arrow icons to
eliminate flickering or blurring. Flickering or blurring may not be eliminated, depending on the computer
or graphics controller card installed.
To correct screen position (Horizontal Position or Vertical Position):
1.
28
Press the Menu button to open the OSD, select Image Control, and then select Image Position.
Chapter 3 Support and troubleshooting
2.
Press the function buttons on the monitor that display up and down arrow icons to properly adjust the
position of the image in the display area of the monitor. The Horizontal Position shifts the image left or
right; the Vertical Position shifts the image up and down.
Contacting support
To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more
information about your product, including links to discussion forums and instructions about troubleshooting.
You can also find information on how to contact HP and open a support case.
Preparing to call technical support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
●
Monitor model number
●
Monitor serial number
●
Purchase date on invoice
●
Conditions under which the problem occurred
●
Error messages received
●
Hardware configuration
●
Name and version of the hardware and software you are using
Locating the serial number and product number
The serial number and product number are located on a label on the rear of the monitor head. You may need
these numbers when contacting HP about the monitor model.
Contacting support
29
4
Maintaining the monitor
Maintenance guidelines
To enhance the performance and extend the life of the monitor:
●
Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those controls
that are covered in the operating instructions. If the monitor is not operating properly or has been
dropped or damaged, contact an authorized HP dealer, reseller, or service provider.
●
Use only a power source and connection appropriate for this monitor, as indicated on the label/back
plate of the monitor.
●
Be sure the total ampere rating of the products connected to the AC outlet does not exceed the current
rating of the AC outlet, and the total ampere rating of the products connected to the cord does not
exceed the rating of the cord. Look on the power label to determine the ampere rating (AMPS or A) for
each device.
●
Install the monitor near an outlet that you can easily reach. Disconnect the monitor by grasping the plug
firmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.
●
Turn the monitor off when not in use. You can substantially increase the life expectancy of the monitor
by using a screen saver program and turning off the monitor when not in use.
NOTE: A burned-in image on the monitor is not covered under the HP warranty.
●
Slots and openings in the cabinet are provided for ventilation. These openings must not be blocked or
covered. Never push objects of any kind into cabinet slots or other openings.
●
Do not drop the monitor or place it on an unstable surface.
●
Do not allow anything to rest on the power cord. Do not walk on the cord.
●
Keep the monitor in a well-ventilated area, away from excessive light, heat, or moisture.
●
When removing the monitor stand, you must position the monitor facedown on a soft area to prevent it
from getting scratched, defaced, or broken.
Cleaning the monitor
1.
Turn off the monitor and unplug the power cord from the AC outlet.
2.
Dust the monitor by wiping the screen and the cabinet with a soft, clean antistatic cloth.
3.
For more difficult cleaning situations, use a 50/50 mix of water and Isopropyl alcohol.
IMPORTANT: Spray the cleaner onto a cloth and use the damp cloth to gently wipe the screen surface. Never
spray the cleaner directly on the screen surface. It may run behind the bezel and damage the electronics.
IMPORTANT: Do not use cleaners that contain any petroleum-based materials such as benzene, thinner, or
any volatile substance to clean the monitor screen or cabinet. These chemicals may damage the monitor.
Shipping the monitor
Keep the original packing box in a storage area. You may need it later if you move or ship the monitor.
30
Chapter 4 Maintaining the monitor
A
Technical specifications
NOTE: All specifications represent the typical specifications provided by HP’s component manufacturers;
actual performance may vary either higher or lower.
For the latest specifications or additional specifications on this product, go to http://www.hp.com/go/
quickspecs/ and search for your specific monitor model to find the model-specific QuickSpecs.
Specification
Measurement
Display
60.5 cm wide screen
Type
IPS LCD
Viewable image size
60.5 cm diagonal
23.8-inch diagonal
Maximum weight (unpacked)
6.2 kg
13.67 lbs
Height (highest position)
47.71 cm
18.78 inches
Height (lowest position)
32.71 cm
12.88 inches
Depth
20.50 cm
8.07 inches
Width
53.88 cm
21.21 inches
Height adjustment range
150 mm
5.9 inches
Tilt adjustment range
-5° to 23°
Swivel adjustment range
45°
Maximum graphic resolution
1920 × 1080
Optimum graphic resolution
1920 × 1080
23.8-inch wide screen
Dimensions (include base)
Environmental requirements
Operating temperature
5° C to 35° C
41° F to 95° F
Storage temperature
-20° C to 60° C
-4° F to 140° F
Storage humidity
5% to 95% (non-condensing)
Operating humidity
20% to 80% (non-condensing)
Altitude:
Operating
0 m to 5,000 m
0 ft to 16,400 ft
Storage
0 m to 12,192 m
0 ft to 40,000 ft
Power source
100–240 VAC 50/60 Hz
Power adapter
Manufacturer: AcBel Polytech Inc.
Model number: TPC-AA501
Output rating: 19.5 V / 9.23 A
Measured power consumption
31
Specification
Measurement
Full power
155 W (without DC power out, with power delivery)
Typical settings
38 W
Sleep
0.5 W
Off
0.5 W
USB Type-C power supply output
5 V DC, 3.0 A
9 V DC, 3.0 A
10 V DC, 5.0 A
12 V DC, 5.0 A
15 V DC, 4.3 A
20 V DC, 3.25 A
Input terminal
One USB Type-C port, one HDMI port, one
VGA port
Preset display resolutions
The display resolutions listed below are the most commonly used modes and are set as factory defaults. The
monitor automatically recognizes these preset modes and they will appear properly sized and centered on the
screen.
32
Preset
Pixel format
Horz freq (kHz)
Vert freq (Hz)
(1)
640 × 480
31.469
59.940
(2)
720 × 400
31.469
70.087
(3)
800 × 600
37.879
60.317
(4)
1024 × 768
48.363
60.004
(5)
1280 × 720
45.000
60.000
(6)
1280 × 800
49.702
59.810
(7)
1280 × 1024
63.981
60.020
(8)
1440 × 900
55.935
59.887
(9)
1600 × 900
60.000
60.000
(10)
1680 × 1050
65.290
59.954
(11)
1920 × 1080
67.500
60.000
Preset
Timing name
Pixel format
Horz freq (kHz)
Vert freq (Hz)
(1)
480p
640 × 480
31.469
59.940
(2)
480p
720 × 480
31.469
59.940
(3)
480i
720 × 480
15.734
59.940
Appendix A Technical specifications
Preset
Timing name
Pixel format
Horz freq (kHz)
Vert freq (Hz)
(4)
576p
720 × 576
31.250
50.000
(5)
576i
720 × 576
15.625
50.000
(6)
720p50
1280 × 720
37.500
50.000
(7)
720p60
1280 × 720
45.000
60.000
(8)
1080p60
1920 × 1080
67.500
60.000
(9)
1080p50
1920 × 1080
56.250
50.000
(10)
1080i50
1920 × 1080
28.125
50.000
(11)
1080i60
1920 × 1080
33.750
60.000
Entering user modes
Under the following conditions, the video controller signal may occasionally call for a mode that is not preset:
●
You are not using a standard graphics adapter.
●
You are not using a preset mode.
If this occurs, you may need to readjust the parameters of the monitor screen by using the on-screen display
menu. Your changes can be made to any or all of these modes and saved in memory. The monitor
automatically stores the new setting and then recognizes the new mode just as it does a preset mode. In
addition to the factory preset modes, there are at least 10 user modes that can be entered and stored.
Energy saver feature
The monitor supports a reduced power state. The reduced power state will be initiated if the monitor detects
the absence of either the horizontal sync signal or the vertical sync signal. Upon detecting the absence of
these signals, the monitor screen is blanked, the backlight is turned off, and the power light turns amber.
When the monitor is in the reduced power state, the monitor will utilize 0.5 watts of power. There is a brief
warm-up period before the monitor will return to its normal operating mode.
See the computer manual for instructions on setting energy saver features (sometimes called power
management features).
NOTE: The energy saver feature only works when the monitor is connected to a computer that has energy
saver features.
By selecting the settings in the monitor's Energy Saver utility, you can also program the monitor to initiate the
reduced power state at a predetermined time. When the monitor's Energy Saver utility causes the monitor to
initiate the reduced power state, the power light blinks amber.
Entering user modes
33
B
Accessibility
Accessibility
HP is working to weave diversity, inclusion and work/life into the fabric of our company, so it is reflected in
everything we do. Here are some examples of how we are putting differences to work to create an inclusive
environment focused on connecting people to the power of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology. For more information, see
Finding the best assistive technology on page 35.
Our commitment
HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports our company's diversity objectives and helps us ensure that the benefits of technology
are available to all.
Our accessibility goal is to design, produce, and market products and services that can be effectively used by
everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive
devices.
To achieve our goal, this Accessibility Policy establishes seven key objectives to guide our actions as a
company. All HP managers and employees are expected to support these objectives and their implementation
in accordance with their roles and responsibilities:
●
Raise the level of awareness of accessibility issues within our company, and provide our employees with
the training they need to design, produce, market, and deliver accessible products and services.
●
Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
●
Involve people with disabilities in the development of accessibility guidelines, and in the design and
testing of products and services.
●
Document accessibility features and make information about our products and services publicly
available in an accessible form.
●
Establish relationships with leading assistive technology and solution providers.
●
Support internal and external research and development that will improve assistive technology relevant
to our products and services.
●
Support and contribute to industry standards and guidelines for accessibility.
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-profit association focused on advancing the accessibility profession through networking,
education, and certification. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.
34
Appendix B Accessibility
HP is a founding member, and we joined to participate with other organizations to advance the field of
accessibility. This commitment supports our company’s accessibility goal of designing, producing, and
marketing products and services that can be effectively used by people with disabilities.
IAAP will make our profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join
the online community, sign up for newsletters, and learn about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing accessibility
awareness within HP and with our customers and partners. Whether it’s large fonts that are easy on the eyes,
voice recognition that lets you give your hands a rest, or any other assistive technology to help with your
specific situation—a variety of assistive technologies make HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
and improve the functional capabilities of electronic and information technology.
You may choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will find that
professionals qualified to do AT assessments come from many fields, including those licensed or certified in
physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
while not certified or licensed, may also provide evaluation information. You will want to ask about the
individual's experience, expertise, and fees to determine if they are appropriate for your needs.
Accessibility for HP products
The following links provide information on accessibility features and assistive technology, if applicable,
included in various HP products. These resources will help you select the specific assistive technology
features and product(s) most appropriate for your situation.
●
HP Elite x3–Accessibility Options (Windows 10 Mobile)
●
HP PCs–Windows 7 Accessibility Options
●
HP PCs–Windows 8 Accessibility Options
●
HP PC’s–Windows 10 Accessibility Options
●
HP Slate 7 Tablets–Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean)
●
HP SlateBook PCs–Enabling Accessibility Features (Android 4.3, 4.2/Jelly Bean)
●
HP Chromebook PCs–Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome
OS)
●
HP Shopping–peripherals for HP products
If you need additional support with the accessibility features on your HP product, see Contacting support
on page 40.
Additional links to external partners and suppliers that may provide additional assistance:
●
Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Office)
●
Google Products accessibility information (Android, Chrome, Google Apps)
Accessibility
35
●
Assistive Technologies sorted by impairment type
●
Assistive Technologies sorted by product type
●
Assistive Technology vendors with product descriptions
●
Assistive Technology Industry Association (ATIA)
Standards and legislation
Standards
Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities. The standards contain technical criteria specific to various types of technologies, as well
as performance-based requirements which focus on functional capabilities of covered products. Specific
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multi-media, and self-contained closed products.
Mandate 376 – EN 301 549
The EN 301 549 standard was created by the European Union within Mandate 376 as the basis for an online
toolkit for public procurement of ICT products. The standard specifies the functional accessibility
requirements applicable to ICT products and services, together with a description of the test procedures and
evaluation methodology for each accessibility requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations. WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
provides characteristics of accessible content:
●
Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
presentation, and color contrast)
●
Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
●
Understandable (by addressing readability, predictability, and input assistance)
●
Robust (for instance, by addressing compatibility with assistive technologies)
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. This section
provides links to information on key legislation, regulations, and standards.
36
●
United States
●
Canada
●
Europe
Appendix B Accessibility
●
United Kingdom
●
Australia
●
Worldwide
United States
Section 508 of the Rehabilitation Act specifies that agencies must identify which standards apply to the
procurement of ICT, perform market research to determine the availability of accessible products and
services, and document the results of their market research. The following resources provide assistance in
meeting Section 508 requirements:
●
www.section508.gov
●
Buy Accessible
The U.S. Access Board is currently updating the Section 508 standards. This effort will address new
technologies and other areas where the standards need to be modified. For more information, go to Section
508 Refresh.
Section 255 of the Telecommunications Act requires telecommunications products and services to be
accessible to people with disabilities. FCC rules cover all hardware and software telephone network
equipment and telecommunications equipment used in the home or office. Such equipment includes
telephones, wireless handsets, fax machines, answering machines, and pagers. FCC rules also cover basic and
special telecommunications services, including regular telephone calls, call waiting, speed dialing, call
forwarding, computer-provided directory assistance, call monitoring, caller identification, call tracing, and
repeat dialing, as well as voice mail and interactive voice response systems that provide callers with menus of
choices. For more information, go to Federal Communication Commission Section 255 information.
21st Century Communications and Video Accessibility Act (CVAA)
The CVAA updates federal communications law to increase the access of persons with disabilities to modern
communications, updating accessibility laws enacted in the 1980s and 1990s to include new digital,
broadband, and mobile innovations. Regulations are enforced by the FCC and documented as 47 CFR Part 14
and Part 79.
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FCC Guide on the CVAA
Other U.S. legislation and initiatives
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Americans with Disabilities Act (ADA), Telecommunications Act, the Rehabilitation Act and others
Canada
The Accessibility for Ontarians with Disabilities Act was established to develop and implement accessibility
standards to make goods, services, and facilities accessible to Ontarians with disabilities and to provide for
the involvement of persons with disabilities in the development of the accessibility standards. The first
standard of the AODA is the customer service standard; however, standards for transportation, employment,
and information and communication are also being developed. The AODA applies to the Government of
Ontario, the Legislative Assembly, every designated public sector organization, and to every other person or
organization that provides goods, services, or facilities to the public or other third parties and that has at
least one employee in Ontario; and accessibility measures must be implemented on or before January 1,
2025. For more information, go to Accessibility for Ontarians with Disability Act (AODA) .
Standards and legislation
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Europe
EU Mandate 376 ETSI Technical Report ETSI DTR 102 612: "Human Factors (HF); European accessibility
requirements for public procurement of products and services in the ICT domain (European Commission
Mandate M 376, Phase 1)" has been released.
Background: The three European Standardization Organizations have set up two parallel project teams to
carry out the work specified in the European Commission "Mandate 376 to CEN, CENELEC and ETSI, in Support
of Accessibility Requirements for Public Procurement of Products and Services in the ICT Domain."
ETSI TC Human Factors Specialist Task Force 333 has developed ETSI DTR 102 612. Further details about the
work performed by STF333 (e.g., Terms of Reference, specification of the detailed work tasks, time plan for
the work, previous drafts, listing of comments received and means to contact the task force) can be found at
the Special Task Force 333.
The parts relating to the assessment of suitable testing and conformity schemes were carried out by a
parallel project, detailed in CEN BT/WG185/PT. For further information, go to the CEN project team website.
The two projects are closely coordinated.
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CEN project team
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European Commission mandate for e-accessibility (PDF 46KB)
United Kingdom
The Disability Discrimination Act of 1995 (DDA) was enacted to ensure that websites are accessible to blind
and disabled users in the United Kingdom.
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W3C UK Policies
Australia
The Australian government has announced their plan to implement Web Content Accessibility Guidelines 2.0.
All Australian government websites will require Level A compliance by 2012, and Double A by 2015. The new
standard replaces WCAG 1.0, which was introduced as a mandated requirement for agencies in 2000.
Worldwide
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JTC1 Special Working Group on Accessibility (SWG-A)
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G3ict: The Global Initiative for Inclusive ICT
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Italian accessibility legislation
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W3C Web Accessibility Initiative (WAI)
Appendix B Accessibility
Useful accessibility resources and links
The following organizations may be good resources for information about disabilities and age-related
limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
assumes no responsibility for information or contacts you may encounter on the Internet. Listing on this page
does not imply endorsement by HP.
Organizations
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American Association of People with Disabilities (AAPD)
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The Association of Assistive Technology Act Programs (ATAP)
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Hearing Loss Association of America (HLAA)
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Information Technology Technical Assistance and Training Center (ITTATC)
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Lighthouse International
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National Association of the Deaf
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National Federation of the Blind
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Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
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Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
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W3C Web Accessibility Initiative (WAI)
Educational institutions
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California State University, Northridge, Center on Disabilities (CSUN)
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University of Wisconsin - Madison, Trace Center
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University of Minnesota computer accommodations program
Other disability resources
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ADA (Americans with Disabilities Act) Technical Assistance Program
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Business & Disability network
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EnableMart
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European Disability Forum
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Job Accommodation Network
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Microsoft Enable
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U.S. Department of Justice - A Guide to disability rights Laws
HP links
Our contact webform
HP comfort and safety guide
HP public sector sales
Useful accessibility resources and links
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Contacting support
NOTE:
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Customers who are deaf or hard of hearing that have questions about technical support or accessibility
of HP products:
–
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Support is in English only.
Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
Customers with other disabilities or age-related limitations who have questions about technical support
or accessibility of HP products, choose one of the following options:
–
Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
–
Complete the Contact form for people with disabilities or age-related limitations.
Appendix B Accessibility