Samsung Galaxy S9 User manual

USER MANUAL
SM-G9600/DS
English (HK). 01/2019. Rev.1.0
www.samsung.com/hk
Table of Contents
Basics
4
7
10
14
20
24
27
28
30
32
36
49
51
80
85
88
90
91
115
121
123
127
130
132
135
136
137
138
139
145
147
147
149
149
150
153
157
158
163
Read me first
Device overheating situations and
solutions
Device layout and functions
Battery
SIM or USIM card (nano-SIM card)
Memory card (microSD card)
Turning the device on and off
Initial setup
Samsung account
Transferring data from your previous
device (Smart Switch)
Understanding the screen
Notification panel
Entering text
Apps and features
54
56
65
69
72
76
Installing or uninstalling apps
Bixby
Bixby Vision
Bixby Home
Reminder
Phone
2
Contacts
Messages
Internet
Email
Camera
Gallery
Always On Display
Edge screen
Multi window
Kids Home
Samsung Pay
Galaxy Wearable
Samsung Members
Samsung Notes
Calendar
Samsung Health
Voice Recorder
My Files
Clock
Calculator
Radio
Game Launcher
SmartThings
Sharing content
Samsung DeX
Google apps
Table of Contents
Settings
208 Accounts and backup
208 Samsung Cloud
210 Google
210 Advanced features
211 Dual Messenger
212 Device care
214 Apps
215 General management
216 Accessibility
216 Software update
216 User manual
217 About phone
165 Introduction
165 Connections
166 Wi-Fi
168 Bluetooth
170 NFC and payment
172 Data saver
173 SIM card manager
173 Mobile Hotspot and Tethering
174 More connection settings
177 Sounds and vibration
178 Dolby Atmos (surround sound)
178 Separate app sound
179 Notifications
179 App icon badges
180 Display
181 Blue light filter
182 Changing the screen mode or
adjusting the display colour
183 Screen resolution
183 Screensaver
184 Wallpapers and themes
184 Lock screen
185 Smart Lock
186 Biometrics and security
187 Intelligent Scan
190 Face recognition
193 Iris recognition
199 Fingerprint recognition
203 Secure Folder
Appendix
218 Accessibility
234 Troubleshooting
3
Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
• Descriptions are based on the device’s default settings.
• Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
• Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
• Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
• Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
• Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
• You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
• Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
4
Basics
• Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
• Depending on the region or service provider, a screen protector is attached for protection
during production and distribution. Damage to the attached screen protector is not
covered by the warranty.
• You can see the touchscreen clearly even in strong outdoor sunlight by automatically
adjusting the contrast range based on the surrounding environment. Due to the nature
of the product, displaying fixed graphics for extended periods may result in afterimages
(screen burn-in) or ghosting.
– – It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods and turn off the touchscreen when not using the device.
– – You can set the touchscreen to turn off automatically when you are not using it.
Launch the Settings app, tap Display → Screen timeout, and then select the length
of time you want the device to wait before turning off the touchscreen.
– – To set the touchscreen to automatically adjust its brightness based on the
surrounding environment, launch the Settings app, tap Display, and then tap the
Adaptive brightness switch to activate it.
• Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC). If your device is approved by the FCC,
you can view the FCC ID of the device. To view the FCC ID, launch the Settings app and
tap About phone → Status.
5
Basics
Maintaining water and dust resistance
Your device supports water- and dust-resistance. Follow these tips carefully to maintain the
water- and dust-resistance of your device. Failure to do so may result in damage to your
device.
• Do not immerse the device in fresh water deeper than 1.5 m or keep it submerged for
more than 30 minutes. If you immerse the device in any liquid other than fresh water,
such as salt water, ionised water, or alcoholic beverage, liquid will enter the device faster.
• Do not expose the device to water moving with force.
• If the device is exposed to fresh water, dry it thoroughly with a clean, soft cloth. If the
device is exposed to other liquids, such as salt water, swimming pool water, soapy water,
oil, perfume, sunscreen, hand cleaner, or chemical products such as cosmetics, rinse it
with fresh water and dry it thoroughly with a clean, soft cloth. If you do not follow these
instructions, the device’s performance and appearance may be affected.
• If the device has been immersed in water or the microphone or speaker is wet, sound
may not be heard clearly during a call. After wiping the device with a dry cloth, dry it
thoroughly before using it.
• The touchscreen and other features may not work properly if the device is used in water.
• If the device is dropped or receives an impact, the water- and dust-resistant features of
the device may be damaged.
• Your device has been tested in a controlled environment and certified to be waterand dust-resistant in specific situations (meets requirements of classification IP68 as
described by the international standard IEC 60529-Degrees of Protection provided by
Enclosures [IP Code]; test conditions: 15-35 °C, 86-106 kPa, fresh water, 1.5 metre, 30
minutes). Despite this classification, it is still possible for your device to be damaged in
certain situations.
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
6
Basics
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charger may stop charging.
Do the following when the device heats up:
• Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
• If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
• When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
• During the initial setup after purchase or when restoring data
• When downloading large files
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Basics
• When using apps that require more power or using apps for extended periods
– – When playing high-quality games for extended periods
– – When recording videos for extended periods
– – When streaming videos while using the maximum brightness setting
– – When connecting to a TV
• While multitasking (or, when running many apps in the background)
– – When using Multi window
– – When updating or installing apps while recording videos
– – When downloading large files during a video call
– – When recording videos while using a navigation app
• When using large amount of data for syncing with the cloud, email, or other accounts
• When using a navigation app in a car while the device is placed in direct sunlight
• When using the mobile hotspot and tethering feature
• When using the device in areas with weak signals or no reception
• When charging the battery with a damaged USB cable
• When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
• When you are roaming
Do the following when the device heats up:
• Keep the device updated with the latest software.
• Conflicts between running apps may cause the device to heat up. Restart the device.
• Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
• Close apps that increase battery consumption or that run in the background when
not in use.
• Delete unnecessary files or unused apps.
• Decrease the screen brightness.
• If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
8
Basics
Device limitations when the device overheats
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. The feature is only available on supported models.
• If the device becomes hotter than usual, a device overheating message will appear. To
lower the device’s temperature, the screen brightness and the performance speed will be
limited and battery charging will stop. Running apps will be closed and you will only be
able to make emergency calls until the device cools down.
• If the device overheats or feels hot for a prolonged period, a power off message will
appear. Turn off the device, and wait until it cools down.
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
• Do not store your device in very cold or very hot temperatures.
• Do not expose your device to direct sunlight for extended periods.
• Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
• Do not place the device in any areas that may overheat, such as on an electric heating
mat.
• Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
• Never use a damaged charger or battery.
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Basics
Device layout and functions
Package contents
Refer to the quick start guide for package contents.
• The items supplied with the device and any available accessories may vary
depending on the region or service provider.
• The supplied items are designed only for this device and may not be compatible
with other devices.
• Appearances and specifications are subject to change without prior notice.
• You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
• Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
• Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.
10
Basics
Device layout
Proximity/Light sensor
Speaker
Iris recognition LED
Front camera
LED indicator
Iris recognition camera
Volume key
Power key
Bixby key
Edge screen
Edge screen
Touchscreen
Multipurpose jack (USB
Type-C)
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Basics
Rear camera
MST antenna
SIM card / Memory card
tray
Microphone
Flash
GPS antenna
Heart rate sensor
Fingerprint recognition
sensor
NFC antenna /
Wireless charging coil
Main antenna
Speaker
Earphone jack
Microphone
• When using the speakers, such as when playing media files or using speakerphone,
do not place the device close to your ears.
• Be careful not to expose the camera lens to a strong light source, such as direct
sunlight. If the camera lens is exposed to a strong light source, such as direct
sunlight, the camera image sensor may be damaged. A damaged image sensor is
irreparable and will cause dots or spots in pictures.
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Basics
• Connectivity problems and battery drain may occur in the following situations:
– – If you attach metallic stickers on the antenna area of the device
– – If you attach a device cover made with metallic material to the device
– – If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection
• Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
• Do not cover the proximity/light sensor area with screen accessories, such as a
screen protector or stickers. Doing so may cause the sensor to malfunction.
• The colours on the Edge screen may look different depending on your viewing
position.
Hard keys
Volume key
Power key
Bixby key
Key
Power
Bixby
Volume
Function
• Press and hold to turn the device on or off.
• Press to turn on or lock the screen.
• Press to launch Bixby. Refer to Bixby for more information.
• Press and hold to start a conversation with Bixby. Refer to Using
Bixby for more information.
• Press to adjust the device volume.
13
Basics
Soft buttons
Recents button
Back button
Home button
When you turn on the screen, the soft buttons will appear at the bottom of the screen. The
soft buttons are set to the Recents button, Home button, and Back button by default. Refer to
Navigation bar (soft buttons) for more information.
Battery
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or
cables can cause the battery to explode or damage the device.
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.
14
Basics
1
2
3
4
Connect the USB cable to the USB power adaptor.
Plug the USB cable into the device’s multipurpose jack.
Plug the USB power adaptor into an electric socket.
After fully charging, disconnect the charger from the device. Then, unplug the charger
from the electric socket.
Charging with a Micro USB cable
Connect the Micro USB connector to charge the battery with a Micro USB cable. Do not plug a
Micro USB cable into your device’s multipurpose jack. Doing so may damage the device.
Micro USB Connector
Micro USB Cable
The Micro USB connector is used for charging the battery and connecting to a
computer via the Micro USB cable.
15
Basics
Charging other devices
Use the USB connector (USB Type-C) to charge another mobile device with your device’s
battery.
Plug the USB connector (USB Type-C) into your device’s multipurpose jack, and connect your
device and the other device via the other device’s USB cable.
When charging starts, the battery charging icon will appear on the other device’s screen.
Your device
The other
device
USB Connector
(USB Type-C)
The other device's
USB cable
The app selection pop-up window that appears on your device is for data transfer. Do
not select an app from the pop-up window.
16
Basics
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
• Optimise the device using the device care feature.
• When you are not using the device, turn off the screen by pressing the Power key.
• Activate power saving mode.
• Close unnecessary apps.
• Deactivate the Bluetooth feature when not in use.
• Deactivate the Wi-Fi feature when not in use.
• Deactivate auto-syncing of apps that need to be synced.
• Decrease the backlight time.
• Decrease the screen brightness.
Battery charging tips and precautions
• When the battery power is low, the battery icon appears empty.
• If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
• If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
• Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
• The device can be used while it is charging, but it may take longer to fully charge the
battery.
• If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
• While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging.
• If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.
• If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
17
Basics
Fast charging
The device has a built-in fast charging feature. You can charge the battery more quickly while
the device or its screen is turned off.
Increasing the charging speed
To increase the charging speed, turn the device or its screen off when you charge the battery.
While charging the battery when the device is turned off, the icon appears on the screen.
If the fast charging feature is not activated, launch the Settings app, tap Device care →
Battery → → Settings, and then tap the Fast cable charging switch to activate it.
• You cannot use the built-in fast charging feature when you charge the battery
using a standard battery charger.
• If the device heats up or the ambient air temperature rises, the charging speed may
decrease automatically. This is a normal operating condition to prevent damage to
the device.
Wireless charging
The device has a built-in wireless charging coil. You can charge the battery using a wireless
charger (sold separately).
Fast wireless charging
You can charge your device faster using the fast wireless charging feature. To use this feature,
you must use a charger and components that support the fast wireless charging feature.
If the fast wireless charging feature is not activated, launch the Settings app, tap Device care
→ Battery → → Settings, and then tap the Fast wireless charging switch to activate it.
• The on/off option will be added in your device’s settings menu when you first place
it on the charger.
• A fan inside the charger may produce noise during fast wireless charging.
18
Basics
Charging the battery
1
Place the centre of the device’s back on the centre of the wireless charger.
2
After fully charging, disconnect the device from the wireless charger.
The estimated charging time will appear on the screen. The actual charging time may
vary depending on the charging conditions.
Precautions for wireless charging
• Do not place the device on the wireless charger with a credit card or radiofrequency identification (RFID) card (such as a transportation card or a key card)
placed between the back of the device and the device cover.
• Do not place the device on the wireless charger when conductive materials, such
as metal objects and magnets, are placed between the device and the wireless
charger.
The device may not charge properly or may overheat, or the device and the cards
may be damaged.
• If you use the wireless charger in areas with weak network signals, you may lose
network reception.
• Use Samsung-approved wireless chargers. If you use other wireless chargers, the
battery may not charge properly.
19
Basics
SIM or USIM card (nano-SIM card)
Installing the SIM or USIM card
Insert the SIM or USIM card provided by the mobile telephone service provider.
You can insert two SIM or USIM cards so you can have two phone numbers or service
providers for a single device. In some areas, data transfer speeds may be slower if two SIM
cards are inserted in the device than when one SIM card is inserted.
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
Some LTE services may not be available depending on the service provider. For more
information about service availability, contact your service provider.
1
2
3
4
5
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Basics
1
Insert the ejection pin into the hole on the tray to loosen the tray.
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
2
3
Pull out the tray gently from the tray slot.
Place the SIM or USIM card on the tray with the gold-coloured contacts facing
downwards. Place the primary SIM or USIM card on the tray 1 ( 1 ) and the secondary SIM
or USIM card on the tray 2 ( 2 ).
1
Tray 1
4
2
Tray 2
Gently press the SIM or USIM card into the tray to secure it.
If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.
5
Insert the tray back into the tray slot.
• If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
• Fully insert the tray into the tray slot to prevent liquid from entering your device.
21
Basics
Correct card installation
Nano-SIM card 1
Nano-SIM card 2
Nano-SIM card
microSD card
• Use only a nano-SIM card.
• You cannot insert a nano-SIM card and a microSD card in tray 2 at the same time.
Removing the SIM or USIM card
1
2
3
4
Insert the ejection pin into the hole on the tray to loosen the tray.
Pull out the tray gently from the tray slot.
Remove the SIM or USIM card.
Insert the tray back into the tray slot.
22
Basics
Using dual SIM or USIM cards
If you insert two SIM or USIM cards, you can have two phone numbers or service providers for
a single device.
Activating SIM or USIM cards
Launch the Settings app and tap Connections → SIM card manager. Select a SIM or USIM
card and tap the switch to activate it.
Customising SIM or USIM cards
Launch the Settings app, tap Connections → SIM card manager, and then select a SIM or
USIM card to access the following options:
• Icon: Change the icon of the SIM or USIM card.
• Name: Change the display name of the SIM or USIM card.
• Network mode: Select a network type to use with the SIM or USIM card.
Setting preferred SIM or USIM cards
When two cards are activated, you can assign voice calls, messaging, and data services to
specific cards.
Launch the Settings app, tap Connections → SIM card manager, and then set the feature
preferences for your cards in Preferred SIM card.
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Basics
Memory card (microSD card)
Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards
may not be compatible with your device depending on the memory card manufacturer and
type. To view your device’s maximum memory card capacity, refer to the Samsung website.
• Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
• Use caution to insert the memory card right-side up.
• The device supports the FAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device will ask to reformat
the card or will not recognise the card. To use the memory card, you must format it.
If your device cannot format or recognise the memory card, contact the memory
card manufacturer or a Samsung Service Centre.
• Frequent writing and erasing of data shortens the lifespan of memory cards.
• When inserting a memory card into the device, the memory card’s file directory
appears in the My Files → SD card folder.
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Basics
1
2
3
4
1
5
Insert the ejection pin into the hole on the tray to loosen the tray.
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
2
Pull out the tray gently from the tray slot.
When you remove the tray from the device, the mobile data connection will be
disabled.
25
Basics
3
Place a memory card on the tray 2 with the gold-coloured contacts facing downwards.
Tray 1
Tray 2
4
Gently press the memory card into the tray to secure it.
If the card is not fixed firmly into the tray, the memory card may leave or fall out of the
tray.
5
Insert the tray back into the tray slot.
• If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
• Fully insert the tray into the tray slot to prevent liquid from entering your device.
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
Launch the Settings app and tap Device care → Storage → → Storage settings → SD
card → Unmount.
1
2
3
4
Insert the ejection pin into the hole on the tray to loosen the tray.
Pull out the tray gently from the tray slot.
Remove the memory card.
Insert the tray back into the tray slot.
Do not remove external storage, such as a memory card or USB storage, while the
device is transferring or accessing information, or right after transferring data. Doing
so can cause data to be corrupted or lost or cause damage to the external storage or
device. Samsung is not responsible for losses, including loss of data, resulting from
the misuse of external storage devices.
26
Basics
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
Launch the Settings app and tap Device care → Storage → → Storage settings → SD
card → Format.
Before formatting the memory card, remember to make backup copies of all
important data stored in the memory card. The manufacturer’s warranty does not
cover loss of data resulting from user actions.
Turning the device on and off
Press and hold the Power key for a few seconds to turn on the device.
When you turn on your device for the first time or after performing a data reset, follow the
on-screen instructions to set up your device.
To turn off the device, press and hold the Power key, and then tap Power off.
Follow all posted warnings and directions from authorised personnel in areas where
the use of wireless devices is restricted, such as aeroplanes and hospitals.
Restarting the device
To restart the device, press and hold the Power key, and then tap Restart.
If your device is frozen and unresponsive, press and hold the Power key and the Volume
Down key simultaneously for more than 7 seconds to restart it.
Volume Down key
Power key
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Basics
Emergency mode
You can switch the device to emergency mode to reduce battery consumption. Some apps
and functions will be restricted. In emergency mode, you can make an emergency call, send
your current location information to others, sound an emergency alarm, and more.
Activating emergency mode
To activate emergency mode, press and hold the Power key, and then tap Emergency mode.
The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
Deactivating emergency mode
To deactivate emergency mode, tap → Turn off Emergency mode. Alternatively, press and
hold the Power key, and then tap Emergency mode.
Initial setup
When you turn on your device for the first time or after performing a data reset, follow the
on-screen instructions to set up your device.
• The initial setup procedures may vary depending on the device’s software and your
region.
• You can set up your device with Bixby depending on the selected device language.
1
Turn on the device.
28
Basics
2
Select your preferred device language and select
.
Select a language.
3
4
5
Read and agree to the terms and conditions and tap Next.
Get your content from a previous device.
Select a Wi-Fi network and connect to it.
If you do not connect to a Wi-Fi network, you may not be able to set up some device
features during the initial setup.
6
7
8
9
Follow the on-screen instructions to proceed the initial setup.
Set a screen lock method to protect your device. You can protect your personal
information by preventing others from accessing your device. To set the screen lock
method later, tap Not now.
If the recommended apps screen appears, select apps you want and download them.
Sign in to your Samsung account. You can enjoy Samsung services and keep your data
up to date and secure across all of your devices. Refer to Samsung account for more
information.
29
Basics
Samsung account
Introduction
Your Samsung account is an integrated account service that allows you to use a variety of
Samsung services provided by mobile devices, TVs, and the Samsung website. Once your
Samsung account has been registered, you can keep your data up to date and secure across
your Samsung devices with Samsung Cloud, track and control your lost or stolen device, see
tips and tricks from Samsung Members, and more.
Create your Samsung account with your email address.
To check the list of services that can be used with your Samsung account, visit
account.samsung.com. For more information on Samsung accounts, launch the Settings app
and tap Accounts and backup → Accounts → Samsung account → → Help.
Registering your Samsung account
Registering a new Samsung account
If you do not have a Samsung account, you should create one.
1
Launch the Settings app and tap Accounts and backup → Accounts → Add account →
Samsung account.
Alternatively, launch the Settings app and tap
2
3
.
Tap Create account.
Follow the on-screen instructions to complete creating your account.
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Basics
Registering an existing Samsung account
If you already have a Samsung account, register it to the device.
1
Launch the Settings app and tap Accounts and backup → Accounts → Add account →
Samsung account.
Alternatively, launch the Settings app and tap
2
3
.
Enter your Samsung account ID and password and tap Sign in.
If you forget your account information, tap Find ID or Reset password. You can find your
account information when you enter the required information.
Read and agree to the terms and conditions and tap Next to finish registering your
Samsung account.
Removing your Samsung account
When you remove your registered Samsung account from the device, your data, such as
contacts or events, will also be removed.
1
2
3
Launch the Settings app and tap Accounts and backup → Accounts.
Tap Samsung account → → Remove account.
Tap Remove, enter your Samsung account password, and then tap OK.
31
Basics
Transferring data from your previous device
(Smart Switch)
Connect with your previous device via Smart Switch to transfer data.
Launch the Settings app and tap Accounts and backup → Smart Switch.
• This feature may not be supported on some devices or computers.
• Limitations apply. Visit www.samsung.com/hk/apps/smart-switch for details.
Samsung takes copyright seriously. Only transfer content that you own or have the
right to transfer.
Transferring data using a USB connector (USB Type-C)
You can connect your previous device to your device with the USB connector (USB Type-C)
and a USB cable to easily and quickly transfer data.
32
Basics
1
2
Plug the USB connector (USB Type-C) into the multipurpose jack of your device.
Connect your device and the previous device using the previous device’s USB cable.
Previous device
Your device
USB Connector
(USB Type-C)
The previous device's
USB cable
3
4
When the app selection pop-up window appears, tap Smart Switch → Receive data.
In the previous device, tap Allow.
If you do not have the app, download it from Galaxy Apps or Play Store.
Your device will recognise the previous device and a list of data you can transfer will
appear.
5
6
Select an item to bring and tap TRANSFER.
Follow the on-screen instructions to transfer data from the previous device.
Do not disconnect the USB cable or USB connector (USB Type-C) from the device
when you are transferring files. Doing so may cause data loss or device damage.
Transferring data increases the battery power consumption of your device. Ensure
that your device is sufficiently charged before transferring data. If the battery power is
low, data transfer may be interrupted.
33
Basics
Transferring data wirelessly via Wi-Fi Direct
Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.
1
2
3
4
5
6
7
On the previous device, launch Smart Switch.
If you do not have the app, download it from Galaxy Apps or Play Store.
On your device, launch the Settings app and tap Accounts and backup → Smart
Switch.
Place the devices near each other.
On the previous device, tap Send data → Wireless.
On the previous device, select an item to transfer and tap SEND.
On your device, tap RECEIVE.
Follow the on-screen instructions to transfer data from your previous device.
Transferring data using external storage
Transfer data using external storage, such as a microSD card.
1
2
3
4
Transfer data from your previous device to external storage.
Insert or connect the external storage device to your device.
On your device, launch the Settings app and tap Accounts and backup → Smart Switch
→ → Restore.
Follow the on-screen instructions to transfer data from external storage.
34
Basics
Transferring backup data from a computer
Transfer data between your device and a computer. You must download the Smart Switch
computer version app from www.samsung.com/hk/apps/smart-switch. Back up data from
your previous device to a computer and import the data to your device.
1
2
On the computer, visit www.samsung.com/hk/apps/smart-switch to download Smart
Switch.
On the computer, launch Smart Switch.
If your previous device is not a Samsung device, back up data to a computer using a
program provided by the device’s manufacturer. Then, skip to the fifth step.
3
4
5
6
Connect your previous device to the computer using the device’s USB cable.
On the computer, follow the on-screen instructions to back up data from the device.
Then, disconnect your previous device from the computer.
Connect your device to the computer using the USB cable.
On the computer, follow the on-screen instructions to transfer data to your device.
Viewing imported data
You can view the imported data on the same app from your previous device.
If your new device does not have the same apps to view or play the imported data, the data
will be saved to a similar app.
35
Basics
Understanding the screen
Controlling the touchscreen
• Do not allow the touchscreen to come into contact with other electrical devices.
Electrostatic discharges can cause the touchscreen to malfunction.
• To avoid damaging the touchscreen, do not tap it with anything sharp or apply
excessive pressure to it with your fingertips.
• It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods. Doing so may result in afterimages (screen burn-in) or ghosting.
• The device may not recognise touch inputs close to the edges of the screen, which
are outside of the touch input area.
• It is recommended to use fingers when you use the touchscreen.
Tapping
Tap the screen.
Tapping and holding
Tap and hold the screen for approximately
2 seconds.
36
Basics
Dragging
Tap and hold an item and drag it to the
target position.
Double-tapping
Double-tap the screen.
Swiping
Swipe upwards, downwards, to the left, or
to the right.
Spreading and pinching
Spread two fingers apart or pinch on the
screen.
37
Basics
Navigation bar (soft buttons)
When you turn on the screen, the soft buttons will appear on the navigation bar at the
bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back
button by default. The functions of the buttons can change according to the app currently
being used or usage environment.
Recents button
Back button
Home button
Button
Function
Recents
Home
Back
• Tap to open the list of recent apps.
• Tap to return to the Home screen.
• Tap and hold to launch the Google Assistant app.
• Tap to return to the previous screen.
38
Basics
Hiding the navigation bar
View files or use apps on a wider screen by hiding the navigation bar.
Launch the Settings app, tap Display → Navigation bar, and then tap Full screen gestures
under Navigation type. The navigation bar will be hidden and the gesture hints will appear
where the soft buttons are located. To use the soft buttons, drag the gesture hint of the
desired button upwards.
If you want to hide the gesture hints at the bottom of the screen, tap the Gesture hints
switch to deactivate it.
Turning on the screen using the Home button
Hard press the Home button or the Home button area to turn on the screen.
On the Always On Display, you can also turn on the screen by double-tapping the Home
button.
39
Basics
Setting the navigation bar
Launch the Settings app, tap Display → Navigation bar, and then select an option.
• Hard press Home button: Set the device to return to the Home screen when you hard
press the Home button. You can also adjust the amount of pressure needed to use the
Home button when hard pressing it.
• Unlock with Home button: Set the device to unlock the screen without swiping on the
locked screen when you hard press the Home button. This feature is available when Hard
press Home button is activated.
• Navigation type: Set the device to hide or display the navigation bar. To hide the
navigation bar, tap Full screen gestures. While the navigation bar is hidden, you can use
the soft buttons by dragging the gesture hint of the desired button upwards.
• Button order: Change the order of the buttons on the navigation bar.
• Gesture hints: Set the device to display indicators at the bottom of the screen to show
where the soft buttons are located. This feature appears only when you select Full screen
gestures.
Home screen and Apps screen
The Home screen is the starting point for accessing all of the device’s features. It displays
widgets, shortcuts to apps, and more.
The Apps screen displays icons for all apps, including newly installed apps.
Edge panel handle
A widget
Bixby Home indicator. View your
customised content.
Favourite apps
Navigation bar (soft buttons)
40
Basics
Switching between Home and Apps screens
On the Home screen, swipe upwards or downwards to open the Apps screen.
To return to the Home screen, swipe upwards or downwards on the Apps screen.
Alternatively, tap the Home button or the Back button.
Home screen
Apps screen
If you add the Apps button on the Home screen, you can open the Apps screen by tapping
the button. On the Home screen, tap and hold an empty area, tap Home screen settings, and
then tap the Apps button switch to activate it. The Apps button will be added at the bottom
of the Home screen.
Apps button
41
Basics
Display the screen in landscape mode
On the Home screen, tap and hold an empty area, tap Home screen settings, and then tap
the Portrait mode only switch to deactivate it.
Rotate the device until it is horizontal to view the screen in landscape mode.
Moving items
Tap and hold an item, and then drag it to a new location. To move the item to another panel,
drag it to the side of the screen.
To add a shortcut to an app on the Home screen, tap and hold an item on the Apps screen,
and then drag it to the top of the screen. A shortcut to the app will be added on the Home
screen.
You can also move frequently used apps to the shortcuts area at the bottom of the Home
screen.
42
Basics
Creating folders
Create folders and gather similar apps to quickly access and launch apps.
On the Home screen or the Apps screen, tap and hold an app, and then drag it over another
app.
A new folder containing the selected apps will be created. Tap Enter folder name and enter a
folder name.
• Adding more apps
Tap Add apps on the folder. Tick the apps to add and tap Add. You can also add an app
by dragging it to the folder.
• Moving apps from a folder
Tap and hold an app to drag it to a new location.
• Deleting a folder
Tap and hold a folder, and then tap Delete folder. Only the folder will be deleted. The
folder’s apps will be relocated to the Apps screen.
43
Basics
Editing the Home screen
On the Home screen, tap and hold an empty area, or pinch your fingers together to access
the editing options. You can set the wallpaper, add widgets, and more. You can also add,
delete, or rearrange Home screen panels.
• Adding panels: Swipe to the left, and then tap
.
• Moving panels: Tap and hold a panel preview, and then drag it to a new location.
• Deleting panels: Tap
on the panel.
• Wallpapers: Change the wallpaper settings for the Home screen and the locked screen.
• Themes: Change the device’s theme. Visual elements of interface, such as colours, icons,
and wallpapers, will change depending on the selected theme.
• Widgets: Widgets are small apps that launch specific app functions to provide
information and convenient access on your Home screen. Tap and hold a widget, and
then drag it to the Home screen. The widget will be added on the Home screen.
• Home screen settings: Change the size of the grid to display more or fewer items on the
Home screen and more.
44
Basics
Displaying all apps on the Home screen
Without using a separate Apps screen, you can set the device to display all apps on the
Home screen. On the Home screen, tap and hold an empty area, and then tap Home screen
settings → Home screen layout → Home screen only → Apply.
You can now access all your apps by swiping to the left on the Home screen.
Indicator icons
Indicator icons appear on the status bar at the top of the screen. The icons listed in the table
below are most common.
• The status bar may not appear at the top of the screen in some apps. To display the
status bar, drag down from the top of the screen.
• Some indicator icons appear only when you open the notification panel.
Icon
Meaning
No signal
Signal strength
Roaming (outside of normal service area)
GPRS network connected
EDGE network connected
UMTS network connected
HSDPA network connected
HSPA+ network connected
LTE network connected (LTE-enabled models)
Wi-Fi connected
Bluetooth feature activated
Location services being used
Call in progress
Missed call
New text or multimedia message
Alarm activated
45
Basics
Icon
Meaning
Mute mode activated
Vibration mode activated
Flight mode activated
Error occurred or caution required
Battery charging
Battery power level
Lock screen
Pressing the Power key turns off the screen and locks it. Also, the screen turns off and
automatically locks if the device is not used for a specified period.
To unlock the screen, swipe in any direction when the screen turns on.
If the screen is off, press the Power key or hard press the Home button or the Home button
area to turn on the screen.
Locked screen
46
Basics
Changing the screen lock method
To change the screen lock method, launch the Settings app, tap Lock screen → Screen lock
type, and then select a method.
When you set a pattern, PIN, password, face, iris, or fingerprint for the screen lock method,
you can protect your personal information by preventing others from accessing your device.
After setting the screen lock method, the device will require an unlock code whenever
unlocking it.
• Swipe: Swipe in any direction on the screen to unlock it.
• Pattern: Draw a pattern with four or more dots to unlock the screen.
• PIN: Enter a PIN with at least four numbers to unlock the screen.
• Password: Enter a password with at least four characters, numbers, or symbols to unlock
the screen.
• None: Do not set a screen lock method.
• Intelligent Scan: Register both your face and irises to the device to unlock the screen
more conveniently. Refer to Intelligent Scan for more information.
• Face: Register your face to unlock the screen. Refer to Face recognition for more
information.
• Iris: Register your irises to unlock the screen. Refer to Iris recognition for more
information.
• Fingerprints: Register your fingerprints to unlock the screen. Refer to Fingerprint
recognition for more information.
You can set your device to perform a factory data reset if you enter the unlock code
incorrectly several times in a row and reach the attempt limit. Launch the Settings
app, tap Lock screen → Secure lock settings, unlock the screen using the preset
screen lock method, and then tap the Auto factory reset switch to activate it.
47
Basics
Screen capture
Capture a screenshot while using the device and write on, draw on, crop, or share the
captured screen. You can capture the current screen and scrollable area.
Use the following methods to capture a screenshot. Captured screenshots will be saved in
Gallery.
• Key capture: Press and hold the Volume Down key and the Power key simultaneously.
• Swipe capture: Swipe your hand to the left or right across the screen.
• It is not possible to capture a screenshot while using some apps and features.
• If capturing a screenshot by swiping is not activated, launch the Settings app, tap
Advanced features → Motions and gestures, and then tap the Palm swipe to
capture switch to activate it.
After capturing a screenshot, use the following options on the toolbar at the bottom of the
screen:
•
: Capture the current content and the hidden content on an elongated page, such as a
webpage. When you tap , the screen will automatically scroll down and more content
will be captured.
•
: Crop a portion from the screenshot. The cropped area will be saved in Gallery.
•
: Write or draw on the screenshot.
•
: Share the screenshot with others.
If the options are not visible on the captured screen, launch the Settings app, tap
Advanced features, and then tap the Smart capture switch to activate it.
48
Basics
Notification panel
When you receive new notifications, such as messages or missed calls, indicator icons appear
on the status bar. To see more information about the icons, open the notification panel and
view the details.
To open the notification panel, drag the status bar downwards. To close the notification panel,
swipe upwards on the screen.
You can use the following functions on the notification panel.
Search for content or apps
stored on your device.
Launch Settings.
Quick setting buttons
View the notification details and
perform various actions.
Preferred SIM or USIM card for
each option. Tap to access the
SIM card manager.
Clear all notifications.
Access the notification settings.
49
Basics
Using quick setting buttons
Tap quick setting buttons to activate certain features. Swipe downwards on the notification
panel to view more buttons.
To change feature settings, tap the text under each button. To view more detailed settings,
tap and hold a button.
To rearrange buttons, tap → Button order, tap and hold a button, and then drag it to
another location.
50
Basics
Entering text
Keyboard layout
A keyboard appears automatically when you enter text to send messages, create notes, and
more.
Text entry is not supported in some languages. To enter text, you must change the
input language to one of the supported languages.
Additional keyboard functions
View more keyboard functions.
Hide the keyboard.
Enter uppercase. For all caps, tap
it twice.
Delete a preceding character.
Enter symbols.
Break to the next line.
Enter numbers.
Change the input language.
Enter a space.
Changing the input language
Tap the input language key to switch between the input languages. Tap → Languages
and types → Manage input languages, and then select the languages to use.
Changing the keyboard
Tap
to change the keyboard.
To change the keyboard type, tap → Languages and types, select a language, and then
select the keyboard type you want.
• If the keyboard button ( ) does not appear on the navigation bar, launch the
Settings app, tap General management → Language and input, and then tap
the Show Keyboard button switch to activate it.
• On a 3x4 keyboard, a key has three or four characters. To enter a character, tap the
corresponding key repeatedly until the desired character appears.
51
Basics
Additional keyboard functions
•
: Enter emoticons.
•
→
•
→
•
•
•
•
: Enter kaomojis.
: Attach animated GIFs.
→ : Enter stickers. You can also enter My Emoji stickers that look like you. Refer to
Enjoying My Emoji stickers while chatting for more information.
→ Cj. Qwerty: Switch to the qwerty keyboard.
→ Stroke: Switch to stroke mode. Tap stroke keys to enter a character. Tap
you are unsure about which stroke to enter.
when
→ Py. Qwerty: Switch to qwerty pinyin mode.
•
→ Pinyin 3 x 4: Switch to 3x4 pinyin mode. To enter a character, tap the
corresponding key and select characters from the left side.
•
→ Half-screen handwriting or Full-screen handwriting: Switch to handwriting
mode.
•
: Open the text editing panel.
•
: Enter text by voice.
•
: Change the keyboard settings.
•
→
•
→
: Add an item from the clipboard.
: Change the keyboard mode or size.
52
Basics
Copying and pasting
1
2
3
4
Tap and hold over text.
Drag
or
to select the desired text, or tap Select all to select all text.
Tap Copy or Cut.
The selected text is copied to the clipboard.
Tap and hold where the text is to be inserted and tap Paste.
To paste text that you have previously copied, tap Clipboard and select the text.
Dictionary
Look up definitions for words while using certain features, such as when browsing webpages.
1
Tap and hold over a word that you want to look up.
2
Tap → Dictionary on the options list.
3
View the definition in the dictionary pop-up window.
If the word you want to look up is not selected, drag
or
to select the desired text.
If a dictionary is not preinstalled on the device, tap Move to Manage dictionaries, tap
next to a dictionary, and then tap INSTALL to download it.
To switch to the full screen view, tap . Tap the definition on the screen to view more
definitions. In the detailed view, tap to add the word to your favourite words list or tap
Search Web to use the word as a search term.
53
Apps and features
Installing or uninstalling apps
Galaxy Apps
Purchase and download apps. You can download apps that are specialised for Samsung
Galaxy devices.
Open the Samsung folder and launch the Galaxy Apps app.
This app may not be available depending on the region or service provider.
Installing apps
Browse apps by category or tap the search field to search for a keyword.
Select an app to view information about it. To download free apps, tap INSTALL. To purchase
and download apps where charges apply, tap the price and follow the on-screen instructions.
To change the auto update settings, tap → Settings → Auto update apps, and
then select an option.
Play Store
Purchase and download apps.
Launch the Play Store app.
Installing apps
Browse apps by category or search for apps by keyword.
Select an app to view information about it. To download free apps, tap INSTALL. To purchase
and download apps where charges apply, tap the price and follow the on-screen instructions.
To change the auto update settings, tap
then select an option.
54
→ Settings → Auto-update apps, and
Apps and features
Managing apps
Uninstalling or disabling apps
Tap and hold an app and select an option.
• Disable: Disable selected default apps that cannot be uninstalled from the device.
• Uninstall: Uninstall downloaded apps.
Enabling apps
Launch the Settings app, tap Apps →
→ Disabled, select an app, and then tap Enable.
Setting app permissions
For some apps to operate properly, they may need permission to access or use information
on your device. When you open an app, a pop-up window may appear and request access to
certain features or information. Tap Allow on the pop-up window to grant permissions to the
app.
To view your app permission settings, launch the Settings app and tap Apps. Select an app
and tap Permissions. You can view the app’s permissions list and change its permissions.
To view or change app permission settings by permission category, launch the Settings app
and tap Apps → → App permissions. Select an item and tap the switches next to apps to
grant permissions.
If you do not grant permissions to apps, the basic features of the apps may not
function properly.
55
Apps and features
Bixby
Introduction
Bixby is an intelligent voice service that helps you use the device more conveniently.
You can talk to Bixby or type text. Bixby will launch a function you request or show the
information you want. It also learns your usage patterns and environments. The more it learns
about you, the more precisely it will understand you.
• To use Bixby, your device must be connected to a Wi-Fi or mobile network.
• To use Bixby, you must register and sign in to your Samsung account.
• Bixby is only available in some languages, and certain features may not be
available depending on your region.
Starting Bixby
When you launch Bixby for the first time, the Bixby intro page will appear. You must select the
language to use with Bixby, register and sign in to your Samsung account according to the
on-screen instructions, and then agree to the terms and conditions.
1
Press the Bixby key.
Select a
language.
Bixby key
Sign in to your
Samsung
account.
56
Apps and features
2
3
Select the language to use with Bixby.
Tap Sign in to Samsung account and follow the on-screen instructions to sign in to your
Samsung account.
If you are already signed in, your account information will appear on the screen.
4
5
6
7
Tap
.
Read and agree to the terms and conditions and tap
Tap
.
and follow the on-screen instructions to register your voice.
If you set the voice wake-up feature, you can start a conversation with Bixby by saying “Hi,
Bixby”.
Tap
to complete the setup.
The Bixby screen will appear.
My profile
Access additional options.
Tutorials
Suggested commands
Communicate via text.
Communicate via voice.
57
Apps and features
Using Bixby
When you say what you want to Bixby, Bixby will launch corresponding functions or show the
information you requested.
While pressing and holding the Bixby key, say what you want to Bixby, and then release your
finger from the key when you are finished speaking. Alternatively, say “Hi, Bixby”, and when
the device emits a sound, say what you want.
For example, while pressing and holding the Bixby key, say “How’s the weather today?” The
weather information will appear on the screen.
If you want to know the weather tomorrow, while pressing and holding the Bixby key, just
say “Tomorrow?” Because Bixby understands the context of the conversation, it will show you
tomorrow’s weather.
"How's the weather
today?"
Starting a conversation
Listening
58
Corresponding function
launched
Apps and features
If Bixby asks you a question during a conversation, while pressing and holding the Bixby key,
and answer Bixby.
answer Bixby. Or, tap
If you are using headphones or Bluetooth audio, or start a conversation by saying “Hi, Bixby”,
you can continue the conversation without tapping the icon. Press the Bixby key and tap →
Settings → Automatic listening → Hands-free only.
Waking up Bixby using your voice
You can start a conversation with Bixby by saying “Hi, Bixby”. Register your voice so that Bixby
will respond to your voice when you say “Hi, Bixby”.
1
2
3
Press the Bixby key and tap → Settings → Voice wake-up.
Tap the Wake with “Hi, Bixby” switch to activate it.
Follow the on-screen instructions to complete the setup.
Now you can say “Hi, Bixby”, and when the device emits a sound, start a conversation.
Communicating by typing text
If your voice is not recognised due to noisy environments or if you are in a situation where
speaking is difficult, you can communicate with Bixby via text.
Press the Bixby key, tap
, and then type what you want.
During the communication, Bixby also will answer you through text instead of voice
feedback.
59
Apps and features
Bixby usages
Launching apps or services
You can launch features quickly via Bixby. You can also use various convenient services, such
as ordering coffee or searching for nearby restaurants or hotels and making a reservation.
For example, while pressing and holding the Bixby key, say “Call mom”, and then release your
finger from the Bixby key. Bixby will now make a call to the contact saved as mom.
Viewing more ways to use Bixby
To view more ways to use Bixby, press the Bixby key, and then swipe to the left on the screen.
You can check out services supported by Bixby and examples of commands.
Some features may not be available depending on the region or service provider.
60
Apps and features
Additional Bixby functions
Waking up Bixby while using the speaker
You can wake up Bixby by saying “Hi, Bixby” even when the speaker plays alarms, ringtone, or
media.
Press the Bixby key, tap → Settings → Voice wake-up, and then tap the Use when phone
speaker playing switch to activate it.
Checking what Bixby understood
You can check how Bixby understood what you said. If Bixby understood your intention
differently, you can let Bixby know the correct meaning.
Drag Bixby’s answer area downwards. What Bixby understood and any used services will
appear. If Bixby misunderstood your intention, edit the content and change the app or
service to use.
61
Apps and features
Using quick commands
You can add quick commands so that you can give commands more quickly and easily. You
can also give multiple commands together by adding them to a quick command.
1
2
3
Press the Bixby key and tap
→ Quick commands →
.
Tap Quick command word or phrase and enter a quick command name.
Tap Add a command and select a method you want.
• Select a command: Select one from the commands list.
• Say a command: Say your command.
• Type a command: Type your command.
4
Select or enter a command that Bixby will perform.
5
Tap SAVE.
To add additional commands, tap Add a command.
Now you can give multiple commands by saying the quick commands you added.
62
Apps and features
Using earphones or a Bluetooth headset
Connect earphones or a Bluetooth headset to the device when your voice is not heard clearly
via the built-in microphone due to noisy environments. Press and hold the Call button on
earphones or a Bluetooth headset to launch Bixby and say your request to the microphone.
This feature may not be available or its method of use may vary depending on the
earphones and Bluetooth headset.
Call button
63
Apps and features
Customising the Bixby settings
Press the Bixby key and tap → Settings.
• Language and voice style: Set the language to communicate with Bixby and set the
style of voice feedback. The selected language is applied only when you talk with Bixby.
Bixby is only available in some languages, and certain features may not be
available depending on your region. To see the list of supported languages, tap
Language.
• Voice response: Change the voice feedback settings for Bixby.
• Automatic listening: Set Bixby to automatically listen when it asks a question so you
can respond without pressing the icon. This option is available only if you are using
headphones or Bluetooth audio, or start a conversation by saying “Hi, Bixby”.
• Voice wake-up: Set Bixby to wake up when it hears you say “Hi, Bixby”. You can also
change the settings for the voice wake-up feature.
• Use while phone locked: Set Bixby to complete some actions, such as making a call or
launching a map app, while the device is locked.
• Bixby key: Select how many times you must press the Bixby key to open the Bixby screen.
• Marketing notifications: Set to receive notifications about marketing information.
• Privacy: Set to use Bixby’s interactive and customised services to enhance your
experience.
• About Bixby Voice: View the Bixby version and legal information.
64
Apps and features
Bixby Vision
Bixby Vision is a service that provides information, such as similar images, location, translated
text, and QR codes. Bixby Vision recognises objects quickly and intuitively even when you do
not know its name.
Use the following Bixby Vision features.
Shopping
Text
Wine
Place
Image
QR code
• To use this feature, the device must be connected to a Wi-Fi or mobile network.
• To use this feature, you must register and sign in to your Samsung account.
• The available features and search results may vary depending on the region or
service provider.
• This feature may not be available or you may not get correct search results
depending on the image size, format, or resolution.
• Samsung is not responsible for the product information provided by Bixby Vision.
65
Apps and features
Launching Bixby Vision
1
Launch Bixby Vision using one of these methods.
• In the Camera app, tap Bixby Vision.
• In the Gallery app, select an image and tap
.
• In the Internet app, tap and hold an image and tap Bixby Vision.
• If you added the Bixby Vision app icon to the Home screen and Apps screen, launch
the Bixby Vision app.
2
3
Select the feature you want.
Keep the object within the screen to recognise it.
When the object is recognised, search results will appear on the screen.
To view more information, tap the feature icon or select a search result.
Translating or extracting text
Recognise and show the translated text on the screen. You can also extract text from a
document or an image file.
For example, if you want to know what a sign says while travelling abroad, use the Bixby
Vision features. The device will translate the sign’s text into the language you select.
1
2
When you have a desired image or object, launch Bixby Vision.
Select
and keep the text within the screen to recognise it.
The translated text will appear on the screen.
• To extract text, tap
. You can share or save the extracted text.
• To change the source or target language, tap the language settings panel at the top of
the screen.
66
Apps and features
Searching for similar images
Search for images similar to the recognised object online. You can view various images with
properties similar to the object, such as colour or shape.
For example, if you want to know the title of a photo or image, use the Bixby Vision
features. The device will search for and show you related information or images with similar
characteristics.
1
2
3
When you have a desired image or object, launch Bixby Vision.
Select
Tap
and keep the object within the screen to recognise it.
or select a search result on the screen.
The similar images will appear.
Searching for shopping information
Recognise a product or its barcode to search for information even when you do not know the
product’s name.
For example, if you want to search for the product’s information online, use the Bixby Vision
features and the device will search for it and show you the results.
1
2
3
When you have a desired image or object, launch Bixby Vision.
Select
Tap
and keep the object within the screen to recognise it.
or select a search result on the screen.
The information about the product will appear.
67
Apps and features
Searching for nearby places
Search for information about nearby places by recognising your current location.
For example, if you want to search for nearby cafes, use the Bixby Vision features. The device
will search for and show you nearby cafes.
1
2
When you have a desired place or object, launch Bixby Vision.
Select
and keep the place or object within the screen to recognise it.
You can view basic information about nearby places.
If you want to search for places in another direction, point the camera towards the
direction.
If you are using Bixby Vision with the camera, you can view your current location and
weather information. To view your current location on the map, point the camera
towards the ground. To view the current weather information, point the camera
towards the sky.
3
Tap
or select a search result on the screen.
The device will show information of nearby places.
Searching for wine information
Detect the information from a wine label and search for information on the wine.
For example, if you find your favourite wine or want to know more about a wine, use the
Bixby Vision features.
1
2
3
When you have a desired image or object, launch Bixby Vision.
Select
Tap
and keep the wine label within the screen to recognise it.
or select a search result on the screen.
The information about the wine label will appear.
68
Apps and features
Reading QR codes
Recognise QR codes and view a variety of information, such as websites, photos, videos,
maps, and business cards.
1
2
When you have a desired image or object, launch Bixby Vision.
Select
and keep the QR code within the screen to recognise it.
The information connected to the QR code will appear.
Downloading additional features
You can download various Bixby Vision features.
On the Bixby Vision screen, tap
→ ADD and download apps or features.
Bixby Home
On the Bixby Home screen, you can view recommended services and information that Bixby
provides by analysing your usage patterns and your routine.
• To view more content, connect to a Wi-Fi or mobile network.
• To fully use this feature, you must register and sign in to your Samsung account.
Opening Bixby Home
1
On the Home screen, swipe to the right.
The Bixby Home screen will appear.
When launching this feature for the first time or after performing a data reset, follow the
on-screen instructions to complete the setup.
69
Apps and features
2
Swipe upwards or downwards to view recommended content.
Access additional options.
Upcoming reminder
Recommended content
3
To close Bixby Home, swipe to the left on the screen or tap the Back button.
Using recommended content on Bixby Home
When you open Bixby Home, you can view the content that is frequently updated as cards.
Swipe upwards or downwards to view the cards.
For example, on the way to the office in the morning, you can view your day’s schedule and
play your favourite music on the Bixby Home screen. In the evening, you can view alarms,
check your daily activity, and view your friends’ feeds.
The content and order of the cards update automatically at a specified interval. To
manually update cards, swipe downwards on the screen.
70
Apps and features
Editing cards list
• To pin a card to the top of the Bixby Home screen, tap
→ Unpin.
tap
→ Pin to top. To unpin a card,
• To stop displaying a card on the list, drag the card to the right and tap Don’t show again.
• To hide a card from the list, drag the card to the right and tap Hide for now.
Selecting apps to show as cards
Add or delete apps to show as cards on the Bixby Home screen.
On the Bixby Home screen, tap → Cards and tap the switches next to items to add or delete
them.
If an app is not installed on the device, you must install it to use it. On the Bixby Home
screen, tap → Cards and then download an app.
Customising the Bixby Home settings
On the Bixby Home screen, tap → Settings.
• Customisation Service: Set to use Bixby’s interactive and customised services to enhance
your experience.
• Bixby Home content providers: Read and agree to or withdraw your agreement from
the terms and conditions and privacy policies of each content provider.
• About Bixby Home: View the Bixby Home version and legal information.
71
Apps and features
Reminder
Create reminders to schedule to-do items or to view content later. You will receive
notifications at the preset time or location for each reminder.
• To receive more accurate notifications, connect to a Wi-Fi or mobile network.
• To fully use this feature, you must register and sign in to your Samsung account.
• To use location reminders, the GPS feature must be activated.
Starting Reminder
You can start Reminder from Bixby Home.
1
On the Home screen, swipe to the right.
2
Tap Get started on the Reminder card.
The Bixby Home screen will appear.
The Reminder screen will appear and the Reminder app icon (
Apps screen.
72
) will be added to the
Apps and features
Creating reminders
Create reminders with various methods. Reminder will alert you if you create a reminder with
a specified time or location setting. You can also save various content, such as a single memo
or webpage address, and view it later.
For example, create a reminder to alert you to ‘Water the flowers when I get home’.
1
2
3
4
5
Launch the Reminder app.
Tap Write a reminder or
and enter ‘Water the flowers’.
Tap Place → Set conditions → Pick a place and set the location to home.
Tap When I arrive at → Done.
Tap Save to save the reminder.
When you arrive at home, the ‘Water the flowers’ notification will appear.
73
Apps and features
Creating reminders with Bixby
Press and hold the Bixby key and say “Remind me to water the flowers when I get home”.
Bixby will save what you said as a reminder.
Checking reminder notifications
At the preset time or location, a notification pop-up window will appear. Tap Complete or
Snooze.
Viewing the reminders list
Launch the Reminder app to view your reminders list. To view reminder details, select a
reminder.
74
Apps and features
Editing reminder details
Add or edit reminder details, such as frequency, date and time, or location.
1
2
On the reminders list, select a reminder to edit and tap Edit.
Edit the conditions and tap Save.
Reminder information
Change the reminder's colour.
Add a checklist.
Add an image.
Reminder conditions
Completing reminders
Mark reminders that you do not need to be reminded of as complete.
On the reminders list, select a reminder and tap Complete. Alternatively, drag the reminder to
the left.
Restoring reminders
Restore reminders that have been completed.
1
2
On the reminders list, tap → Completed → Edit.
Tick items to restore and tap Restore.
Reminders will be added to the reminders list and you will be reminded at the preset
times.
Deleting reminders
To delete a reminder, drag the reminder to the right. To delete multiple reminders, tap and
hold a reminder, tick reminders to delete, and then tap Delete.
75
Apps and features
Phone
Introduction
Make or answer voice calls.
Making calls
1
2
3
Launch the Phone app and tap Keypad.
Enter a phone number.
Tap
or
to make a voice call.
Access additional options.
Add the number to the contacts
list.
Preview the phone number.
Delete a preceding character.
76
Apps and features
Making calls from call logs or contacts list
Tap Recents or Contacts, and then swipe to the right on a contact or a phone number to
make a call.
If this feature is deactivated, launch the Settings app, tap Advanced features → Motions
and gestures, and then tap the Swipe to call or send messages switch to activate it.
Using speed dial
Set speed dial numbers to quickly make calls.
To set a number to speed dial, tap Keypad or Contacts → → Speed dial numbers, select a
speed dial number, and then add a phone number.
To make a call, tap and hold a speed dial number on the keypad. For speed dial numbers 10
and up, tap the first digit(s) of the number, and then tap and hold the last digit.
For example, if you set the number 123 as a speed dial number, tap 1, tap 2, and then tap and
hold 3.
Making calls from the locked screen
On the locked screen, drag
outside the circle.
Making an international call
1
2
3
Launch the Phone app and tap Keypad.
Tap and hold 0 until the + sign appears.
Enter the country code, area code, and phone number, and then tap
77
or
.
Apps and features
Receiving calls
Answering a call
When a call comes in, drag
outside the large circle.
Rejecting a call
When a call comes in, drag
outside the large circle.
To send a message when rejecting an incoming call, drag the Send message bar upwards. If
the Add reminder switch is activated, a reminder will be saved to alert you of the rejected call
one hour later.
To create various rejection messages, launch the Phone app, tap → Settings → Quick
decline messages, enter a message, and then tap .
Missed calls
If a call is missed, the
icon appears on the status bar. Open the notification panel to view
the list of missed calls. Alternatively, launch the Phone app and tap Recents to view missed
calls.
Blocking phone numbers
Block calls from specific numbers added to your block list.
1
2
Launch the Phone app and tap → Settings → Block numbers.
Tap Recents or Contacts, select contacts, and then tap Done.
To manually enter a number, tap Add phone number, enter a phone number, and then
tap .
When blocked numbers try to contact you, you will not receive notifications. The calls will be
logged in the call log.
You can also block incoming calls from people that do not show their caller ID. Tap the
Block unknown callers switch to activate the feature.
78
Apps and features
Options during calls
If the area around the rear camera and the fingerprint recognition sensor is covered,
unwanted noises may incur during a call. Remove accessories, such as a screen
protector or stickers, around the rear camera area.
During a voice call
The following actions are available:
•
: Access additional options.
• Add call: Dial a second call. The first call will be put on hold. When you end the second
call, the first call will be resumed.
• Hold call: Hold a call. Tap Resume call to retrieve the held call.
• Bluetooth: Switch to a Bluetooth headset if it is connected to the device.
• Speaker: Activate or deactivate the speakerphone. When using the speakerphone, keep
the device away from your ears.
• Mute: Turn off the microphone so that the other party cannot hear you.
• Keypad / Hide: Open or close the keypad.
•
: End the current call.
Adding a phone number to Contact
Adding a phone number to Contacts from the keypad
1
2
3
4
Launch the Phone app and tap Keypad.
Enter the number.
Tap Add to contacts.
Tap Add to contacts to create a new contact, or tap Update existing to add the number
to an existing contact.
79
Apps and features
Adding a phone number to Contacts from the calls list
1
2
3
Launch the Phone app and tap Recents.
Tap a caller’s image and tap Add, or tap a phone number and tap Add to Contacts.
Tap Add to contacts to create a new contact, or tap Update existing to add the number
to an existing contact.
Adding a tag to a phone number
You can add tags to numbers without saving them to Contact. This allows you to view the
caller’s information when they call without having them listed in Contact.
1
2
3
Launch the Phone app and tap Recents.
Tap a phone number →
.
Tap Add tag, enter a tag, and then tap Add.
When a call comes from that number, the tag will show under the number.
Contacts
Introduction
Create new contacts or manage contacts on the device.
Adding contacts
Creating a new contact
1
2
Launch the Contacts app and tap
.
Select a storage location and tap Select.
80
Apps and features
3
Enter contact information.
Select a storage location.
Add an image.
Enter contact information.
Open more information fields.
Depending on the selected storage location, the types of information you can save
may vary.
4
Tap Save.
Importing contacts
Add contacts by importing them from other storages to your device.
1
2
3
4
Launch the Contacts app and tap
→ Import.
→ Manage contacts → Import/Export contacts
Select a storage location to import contacts from.
Tick VCF files or contacts to import and tap Done.
Select a storage location to save contacts to and tap Import.
81
Apps and features
Syncing contacts with your web accounts
Sync your device contacts with online contacts saved in your web accounts, such as your
Samsung account.
1
2
Launch the Settings app, tap Accounts and backup → Accounts and select the account
to sync with.
Tap Sync account and tap the Contacts switch to activate it.
For the Samsung account, tap → Sync settings and tap the Contacts switch to activate
it.
Searching for contacts
Launch the Contacts app.
Use one of the following search methods:
• Scroll up or down the contacts list.
• Drag a finger along the index at the right side of the contacts list to scroll through it
quickly.
• Tap
at the top of the contacts list and enter search criteria.
Tap the contact. Then take one of the following actions:
•
: Add to favourite contacts.
•
: Make a voice call.
•
: Compose a message.
•
: Compose an email.
82
Apps and features
Sharing contacts
You can share contacts with others by using various sharing options.
1
2
3
Launch the Contacts app and tap → Share.
Select contacts and tap Share.
Select a sharing method.
Saving and sharing profile
Save and share your profile information, such as your photo and status message, with others
using the profile sharing feature.
• The profile sharing feature may not be available depending on the region or
service provider.
• The profile sharing feature is only available for contacts who have activated the
profile sharing feature on their device.
1
2
3
Launch the Contacts app and select your profile.
Tap Edit, edit your profile, and tap Save.
Tap Tap here to share your profile and tap the switch to activate it.
To use the profile sharing feature, your phone number must be verified. You can view
your contacts’ updated profile information in Contacts.
To change the scope of contacts to share your profile with, tap Select what’s shared,
select an item to share, and then select an option.
83
Apps and features
Creating groups
You can add groups, such as family or friends, and manage contacts by group.
1
2
3
4
Launch the Contacts app and tap
→ Groups → Create group.
Enter a group name.
To set a group ringtone, tap Group ringtone and select a ringtone.
Tap Add member, select contacts to add to the group, and then tap Done.
Tap Save.
Sending a group message
You can send a group message to a group’s members at the same time.
Launch the Contacts app, tap
→ Groups, select a group, and then tap → Send message.
Merging duplicate contacts
When you import contacts from other storages, or sync contacts with other accounts, your
contacts list may include duplicate contacts. Merge duplicate contacts into one to streamline
your contacts list.
1
2
Launch the Contacts app and tap
→ Manage contacts → Merge contacts.
Tick contacts and tap Merge.
Deleting contacts
1
2
Launch the Contacts app and tap → Delete.
Select contacts and tap Delete.
To delete contacts one by one, open the contacts list and tap a contact. Then tap → Delete.
84
Apps and features
Messages
Introduction
Send and view messages by conversation.
Sending messages
You may incur additional charges for sending messages when you are roaming.
1
2
Launch the Messages app and tap
.
Add recipients and enter a message.
or , say your message, and then
To record and send a voice message, tap and hold
release your finger. The recording icon appears only while the keyboard is hidden.
Recipient
Enter recipients.
Attach files.
Send the message.
Enter a message.
3
Tap
or
Enter stickers.
to send the message.
85
Apps and features
Sending My Emoji stickers
You can send My Emoji stickers that look like you via messages.
While composing a message, tap and tap the My Emoji icon. My Emoji stickers will appear.
Select the sticker that you want to share.
My Emoji stickers will appear after you create My Emoji in the Camera app. Refer to
Creating My Emoji for more information.
Viewing messages
Messages are grouped into message threads by contact.
You may incur additional charges for receiving messages when you are roaming.
1
2
3
Launch the Messages app and tap Conversations.
On the messages list, select a contact.
View your conversation.
To reply to the message, tap Enter message, enter a message, and then tap
To adjust the font size, spread two fingers apart or pinch on the screen.
86
or
.
Apps and features
Blocking unwanted messages
Block messages from specific numbers added to your block list.
1
2
Launch the Messages app and tap → Settings → Block numbers and messages →
Block numbers.
Tap Inbox and select a contact. Or, tap Contacts, select contacts, and then tap Done.
To manually enter a number, enter a phone number under Enter number and tap
.
Setting the message notification
You can change notification sound, display options, and more.
1
2
Launch the Messages app, tap → Settings → Notifications, and then tap the switch to
activate it.
Change the notification settings.
Setting a message reminder
You can set an alert at an interval to let you know that you have unchecked notifications. If
this feature is not activated, launch the Settings app, tap Accessibility → Advanced settings
→ Notification reminders, and then tap the switch to activate it.
Deleting messages
1
2
3
4
Launch the Messages app and tap Conversations.
On the messages list, select a contact.
Tap and hold a message, tap Delete.
To delete multiple messages, tick messages you want to delete.
Tap Delete.
87
Apps and features
Internet
Introduction
Browse the Internet to search for information and bookmark your favourite webpages to
access them conveniently.
Browsing webpages
1
2
3
Open the Samsung folder and launch the Internet app.
Tap the address field.
Enter the web address or a keyword, and then tap Go.
To view the toolbars, drag your finger downwards slightly on the screen.
To switch between tabs quickly, swipe to the left or right on the address field.
Bookmark the current webpage.
Refresh the current webpage.
Open the homepage.
Open the browser's tab
manager.
Move between pages.
Access additional options.
88
Apps and features
Using secret mode
In secret mode, you can separately manage open tabs, bookmarks, and saved pages. You can
lock secret mode using a password and your biometric data.
Activating secret mode
In the toolbar at the bottom of the screen, tap → Turn on Secret mode. If you are using
this feature for the first time, set whether to use a password for secret mode.
In secret mode, the device will change the colour of the toolbars.
In secret mode, you cannot use some features, such as screen capture.
Changing security settings
You can change your password or the lock method.
Tap → Settings → Privacy and security → Set Secret mode lock → Change password.
To set your registered biometric data as the lock method along with the password, tap the
Fingerprints, Irises, or Intelligent Scan switch to activate it. Refer to Fingerprint recognition,
Iris recognition, or Intelligent Scan for more information about using your biometric data.
Deactivating secret mode
In the toolbar at the bottom of the screen, tap
89
→ Turn off Secret mode.
Apps and features
Email
Setting up email accounts
Set up an email account when opening Email for the first time.
1
2
3
Open the Samsung folder and launch the Email app.
On the list, select an email service or tap Other.
Follow the on-screen instructions to complete the setup.
To set up another email account, tap
→
→ Add account.
If you have more than one email account, you can set one as the default account. Tap
→ → Set default account.
→
Sending emails
1
2
3
Tap
to compose an email.
Add recipients and enter a subject line and text.
Tap
to send the mail.
Reading emails
When Email is open, the device will automatically retrieve new emails. To manually retrieve
emails, swipe downwards on the top of the emails list.
Tap an email on the screen to read it.
If email syncing is disabled, new emails cannot be retrieved. To enable email syncing,
tap → → your account name, and then tap the Sync account switch to activate
it.
90
Apps and features
Camera
Introduction
Take photos and record videos using various modes and settings.
Camera etiquette
• Do not take photos or record videos of other people without their permission.
• Do not take photos or record videos where legally prohibited.
• Do not take photos or record videos in places where you may violate other people’s
privacy.
Launching Camera
Use the following methods to launch Camera:
• Launch the Camera app.
• Press the Power key twice quickly.
• On the locked screen, drag
outside the circle.
• Some camera features are not available when you launch the Camera app from the
locked screen or when the screen is turned off while the screen lock method is set.
• If photos you take appear blurry, clean the camera lens and try again.
Basic shooting
Taking photos or recording videos
1
2
On the shooting modes list, tap Photo or Video.
Tap the image on the preview screen where the camera should focus.
91
Apps and features
3
Tap
to take a photo or tap
to record a video.
Scene optimiser
button
Current mode
Options for
current shooting
mode
Switch between
the front and rear
cameras.
Take a photo.
AR Emoji
Preview
thumbnail
Bixby Vision
Camera settings
Shooting modes
• To adjust the brightness of photos or videos, tap the screen. When the adjustment bar
appears, drag on the adjustment bar towards or .
• To capture an image from the video while recording, tap
.
• To change the focus while recording a video, tap where you want to focus. To use auto
focus mode, tap .
• The preview screen may vary depending on the shooting mode and which camera
is being used.
• The camera automatically shuts off when unused.
• Make sure that the lens is not damaged or contaminated. Otherwise, the device
may not work properly in some modes that require high resolutions.
• Your device’s camera features a wide-angle lens. Minor distortion may occur in
wide-angle photos or videos and does not indicate device performance problems.
• The maximum recording time may reduce when you record video at high
resolution.
Zooming in and out
Spread two fingers apart on the screen to zoom in, and pinch to zoom out.
Zooming features are available only when using the rear camera.
92
Apps and features
Editing the shooting modes list
You can edit the shooting modes list on the preview screen.
1
2
On the preview screen, tap
→ Camera modes → Edit modes.
Alternatively, tap and hold the shooting modes list on the preview screen.
Tick modes to use.
To change the order of shooting modes, drag
to another location.
Shooting modes list
Setting the camera button action
You can take a series of photos or create an animated GIF by tapping and holding the camera
button.
On the preview screen, tap
use.
→ Hold Shutter button to and select an action you want to
• Take a picture: Take a photo.
• Take burst shot: Take a series of photos.
• Create GIF: Create an animated GIF with sequential photos you taken.
The Take burst shot and Create GIF features are available only in some shooting
modes.
93
Apps and features
Using the focus and exposure features
Locking the focus (AF) and exposure (AE)
You can lock the focus or exposure on a selected area to prevent the camera from
automatically adjusting based on changes to the subjects or light sources.
Tap and hold the area to focus, the AF/AE frame will appear on the area and the focus and
exposure setting will be locked. The setting remains locked even after you take a photo.
This feature is available only in Photo or Pro modes.
Separating the focus area and the exposure area
You can separate the focus area and the exposure area.
Tap and hold the preview screen. The AF/AE frame will appear on the screen. Drag the frame
to the area where you want to separate the focus area and the exposure area.
This feature is available only in Pro mode.
94
Apps and features
Intelligent camera
Scene optimiser
Your device will adjust the colour settings automatically after recognising a subject or scene,
such as people, food, or night scene.
On the shooting modes list, tap Photo. When the camera recognises the subject or scene, the
scene optimiser button will change and the optimised colour will be applied.
Flaw detection
If a photo is taken poorly, the device will notify you to take the photo again.
When someone blinks or appears blurry in photos, or if there are smudges on the lens, a
notification will appear after you take the photo.
If you do not want to use this feature, tap
detection switch to deactivate it.
95
on the preview screen and tap the Flaw
Apps and features
Super Slow-mo
Super slow motion is a feature that records a quickly passing moment slowly so that you can
appreciate it later. After the video is recorded, background music will be added automatically.
Some super slow motion features may differ depending on the model.
How to record in super slow motion
You can record super slow motion videos in the Single-take and Multi-take modes.
On the preview screen, tap
→ Super Slow-mo and select a mode you want.
• Multi-take: Record a video and capture multiple moments in super slow motion.
• Single-take: Record a short video by capturing a single moment in super slow motion.
Camera settings
Toggle between the auto and
manual modes.
View information.
Motion detection area
Super Slow-mo
Start recording a video.
96
Apps and features
• Use this feature in a place that has sufficient light. When recording a video indoors
with insufficient or poor lighting, some of the following situations may occur:
– – The screen may appear dark due to the small amount of light.
– – The screen may flicker in certain lighting conditions, such as fluorescent light.
• Super slow motion recording may start at an unwanted moment if there are
conditions such as the following:
– – When the device shakes.
– – When another object is moving near the subject in the motion detection area.
– – When recording under flickering light, such as a fluorescent light.
– – When recording in dark areas where noise occurs.
Recording super slow motion videos in single-take mode
Record a short video by capturing a single moment that the subject is moving.
1
2
On the shooting modes list, tap Super Slow-mo.
Select the mode you want.
•
•
(Manual): You can capture the moment you want in super slow motion.
(Auto): When motion is detected in the motion detection area, the device will
capture the moment in super slow motion.
97
Apps and features
3
Tap
.
The device will capture the moment in super slow motion and save it as a short video.
Manual single-shot
Auto single-shot
Recording super slow motion videos in multi-take mode
While recording a video, you can capture the moments that the subject is moving in super
slow motion.
1
2
3
On the shooting modes list, tap Super Slow-mo.
On the preview screen, tap
button.
Select the mode you want.
•
•
4
→ Super Slow-mo → Multi-take and double-tap the Back
(Manual): At the moment you want to capture in super slow motion, tap
.
(Auto): When motion is detected in the motion detection area, the device will
capture the moment in super slow motion.
Tap
to start recording a video.
You can use super slow motion up to 20 times in a single video.
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Apps and features
5
Tap
to stop recording the video.
Capture in super slow
motion.
Number of times super
slow motion was used
Stop recording a video.
Manual multi-shot
Auto multi-shot
Changing the motion detection area
To move the motion detection area, tap the area inside the frame and drag it to a new
location. To adjust the area size, tap a corner of the frame and drag it.
Playing super slow motion videos
Select a super slow motion video and tap Super Slow-mo.
Random background music will automatically accompany the video during playback.
To capture an image while playing a video, tap
99
.
Apps and features
Editing super slow motion videos
On the playback screen, you can edit the video and save it as a different file or share it.
Edit the super slow motion
section.
View super slow motion
sections.
Change the background
music.
Crop a section.
•
: Select and view a super slow motion section of the video. If you want to turn off
the super slow motion effect, tap and then tap the Super slow switch to deactivate it.
•
: Crop out a desired section. Drag the start bracket and the end bracket to the desired
points to select the section to keep.
Start bracket
•
End bracket
: Change the background music.
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Apps and features
Sharing super slow motion clips
1
2
3
Select a super slow motion video and drag upwards on the video preview screen.
Short clips with different effects will appear.
Select a clip you want and tap Share.
Select a file format and a sharing method.
• Some social network services and messenger apps may not support the sharing
feature.
• This feature is only available for unedited original videos recorded in super slow
motion.
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Apps and features
AR Emoji
Create a My Emoji that look just like you. You can now send stickers made with My Emoji to
liven up any conversation.
You can take photos and record videos using AR Emojis, such as My Emoji or Live stickers,
which mimic your expressions.
Creating My Emoji
Make a My Emoji that looks like you. My Emoji stickers with various expressions will be
automatically generated.
1
2
3
4
5
On the preview screen, tap AR Emoji → Create My Emoji.
Align your face on the screen and tap
to take a photo.
Select My Emoji’s gender and tap Next.
Decorate My Emoji.
To edit details, such as the eye colour or face shape, tap
Tap
.
.
When a pop-up window appears, tick Save My Emoji stickers in Gallery and tap OK.
Edit detailed
settings.
Create My
Emoji.
Edit basic
settings.
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Apps and features
You can use the AR Emoji feature in both the front and rear cameras. If you are using
the rear camera, it will automatically switch to the front camera. To switch between
cameras, swipe upwards or downwards, or tap .
Deleting My Emoji
Tap and hold the My Emoji that you want to delete and tap
.
Taking fun photos with AR Emoji
Create a fun photo or video using an AR Emoji that mimics your expressions.
1
2
On the preview screen, tap AR Emoji.
Select an AR Emoji you want.
Characters that follow you
and various stickers
(glasses, hats, etc.)
Stickers that follow your
face
My Emoji – emojis that
look like you
3
Tap
to take a photo or tap Video →
to record a video.
You can check out photos and videos that you have recorded in Gallery and share them.
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Apps and features
Applying stickers randomly
You can apply stickers randomly, instead of selecting one from the stickers list.
Tap Random repeatedly until the sticker you want appears.
Enjoying My Emoji stickers while chatting
You can use My Emoji stickers during a conversation via messages or on a social network.
1
2
3
On the Samsung keyboard, tap
→
.
Tap the My Emoji icon.
Select one of the My Emoji stickers.
The My Emoji sticker will be inserted.
My Emoji icon
Deleting My Emoji stickers
On the Samsung keyboard, tap → and tap at the bottom of the keyboard. Select the
My Emoji stickers you want to delete and tap Delete.
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Apps and features
Using shooting modes
To change the shooting mode, drag the shooting modes list to the left or right, or swipe to
the left or right on the preview screen.
Select a shooting mode you want.
Photo mode
The camera adjusts the shooting options automatically based on the surroundings to capture
photos easily.
On the shooting modes list, tap Photo.
To take self-portraits with the front camera, swipe upwards or downwards, or tap
to the front camera.
to switch
Applying beauty effects
You can select a filter effect and also modify your facial features, such as your skin tone or face
shape, before taking a self-portrait.
1
2
On the preview screen, tap
.
Select a filter effect or beauty effects and take a photo.
Video mode
The camera adjusts the shooting options automatically based on the surroundings to record
videos easily.
On the shooting modes list, tap Video.
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Apps and features
Pro mode
Capture photos while manually adjusting various shooting options, such as exposure value
and ISO value.
On the shooting modes list, tap Pro. Select options and customise the settings, and then tap
to take a photo.
Available options
•
: Select an ISO value. This controls camera light sensitivity. Low values are for
stationary or brightly lit objects. Higher values are for fast-moving or poorly lit objects.
However, higher ISO settings can result in noise in photos.
If the shutter speed is set manually, you cannot set the ISO setting to AUTO.
•
•
: Adjust the shutter speed. A slow shutter speed allows more light in, so the photo
becomes brighter. This is ideal for photos of scenery or photos taken at night. A fast
shutter speed allows less light in. This is ideal for taking photos of fast-moving subjects.
You can select an aperture value that will determine the brightness and depth of field.
Tap F1.5 or F2.4.
: Adjust the colour tone.
•
: Change the focus mode. Drag the adjustment bar towards
adjust the focus. To switch to auto focus mode, tap MANUAL.
•
: Select an appropriate white balance, so images have a true-to-life colour range. You
can set the colour temperature.
•
: Change the exposure value. This determines how much light the camera’s sensor
receives. For low-light situations, use a higher exposure.
or
to manually
If the shutter speed is set manually, you cannot change the exposure value. The
exposure value will change and be displayed based on the shutter speed setting.
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Apps and features
Food mode
Take photos of food with more vibrant colours.
1
2
On the shooting modes list, tap Food.
Tap the screen and drag the circular frame over the area to highlight.
The area outside the circular frame will be blurred.
To resize the circular frame, drag a corner of the frame.
3
4
Tap
and drag the adjustment bar to adjust the colour tone.
Tap
to take a photo.
Selective focus mode
Use the out-of-focus effect to make specific objects stand out in a photo.
1
2
3
4
5
On the shooting modes list, tap Selective focus.
Tap the image on the preview screen where the camera should focus.
Tap
to take a photo.
Tap the preview thumbnail.
Tap Adjust background blur and select one of the following:
• Near focus: Make the subject stand out and blur the background around the subject.
• Far focus: Blur the subject and make the background stand out around the subject.
• Pan focus: Make the subject and its background stand out.
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Apps and features
6
Tap Save.
• It is recommended that you position subjects within 50 cm of the device. Position
the subject that you want to focus on close to the device.
• When taking photos, ensure there is sufficient distance between the subject
and the background. The distance should be more than three times the distance
between the device and the subject.
• Hold the device steady and remain still while taking a photo.
• The quality of photos taken by the device can be affected in the following
conditions:
– – The device or the subject is moving.
– – There is strong background light, low levels of light, or you are taking photos
indoors.
– – The subject has a similar colour or pattern to the background.
Panorama mode
Using panorama mode, take a series of photos and then stitch them together to create a wide
scene.
To get the best shots using panorama mode, follow these tips:
• Move the camera slowly in one direction.
• Keep the image within the frame on the camera’s viewfinder. If the preview
image is out of the guide frame or you do not move the device, the device will
automatically stop taking photos.
• Avoid taking photos of indistinct backgrounds, such as an empty sky or a plain
wall.
1
2
3
On the shooting modes list, tap Panorama.
Tap
and move the device slowly in one direction.
Tap
to stop taking photos.
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Apps and features
Slow motion mode
Record a video for viewing it in slow motion. You can specify sections of your videos to be
played in slow motion.
1
2
3
4
5
On the shooting modes list, tap Slow motion.
Tap
to start recording.
When you are finished recording, tap
to stop.
On the preview screen, tap the preview thumbnail.
Tap Slow motion.
The fastest section of the video will be set as a slow motion section and the video will
start playing. Up to two slow motion sections will be created based on the video.
To edit the slow motion section, drag
to the left or right.
Start bracket
End bracket
Slow motion section
Hyperlapse mode
Record scenes, such as passing people or cars, and view them as fast-motion videos.
1
2
3
4
5
On the shooting modes list, tap Hyperlapse.
Tap
and select a frame rate option.
If you set the frame rate to Auto, the device will automatically adjust the frame rate
according to the changing rate of the scene.
Tap
to start recording.
Tap
to finish recording.
On the preview screen, tap the preview thumbnail and tap Hyperlapse to view the video.
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Apps and features
Sports mode
Take clearer photos of fast-moving subjects, such as a person running or a pet in motion.
On the shooting modes list, tap Sports.
You must first add this mode to the shooting modes list before you can use it. On the
preview screen, tap → Camera modes → Edit modes, and then tick Sports.
Wide selfie mode
Take a wide self-portrait and include as many people in the photo as possible to avoid leaving
people out.
You must first add this mode to the shooting modes list before you can use it. On the
preview screen, tap → Camera modes → Edit modes, and then tick Wide selfie.
1
2
3
4
On the preview screen, swipe upwards or downwards, or tap
camera for self-portraits.
to switch to the front
On the shooting modes list, tap Wide selfie.
Face the front camera lens.
Tap
to take a photo.
Alternatively, show your palm to the front camera. After recognising your palm, a
countdown timer will appear. When the time is up, the device will take a photo.
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Apps and features
5
Slowly swivel the device left and then right or vice versa to take a wide self-portrait.
The device will take additional photos when the white frame moves to each end of the
viewfinder window.
• Make sure to keep the white frame inside the viewfinder window.
• The subjects should remain still while taking wide self-portraits.
• The top and bottom parts of the image displayed on the preview screen may be
cut out of the photo depending on the shooting conditions.
Customising camera settings
Options for current shooting mode
On the preview screen, use the following options.
The available options may vary depending on the shooting mode.
•
: Activate or deactivate the flash.
•
: Select the length of the delay before the camera automatically takes a photo.
•
: Apply beauty effects or a filter effect.
•
: Select a frame rate.
•
/
•
: Select an aspect ratio for videos.
: Select a metering method. This determines how light values are calculated.
Centre-weighted uses the light in the centre portion of the shot to calculate the
exposure of the shot. Spot uses the light in a concentrated centre area of the shot to
Matrix averages the entire scene.
calculate the exposure of the shot.
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Apps and features
•
: Change the focus area in auto focus mode.
Multi AF focuses on several areas
Centre
within the frame. Multiple rectangles will appear to indicate the focused areas.
AF focuses on the centre within the frame.
•
: In Food mode, focus on a subject inside the circular frame and blur the image outside
the frame.
•
: In Food mode, adjust the colour tone.
•
: Toggle between the auto and manual modes when recording super slow-mo videos.
•
: Change the recording time of super slow-mo videos.
Camera settings
On the preview screen, tap
shooting mode.
. Some options may not be available depending on the
Intelligent features
• Scene optimiser: Set the device to adjust the colour settings automatically depending
on the subject or scene.
• Flaw detection: Set to receive notifications when someone blinks or appears blurry in
photos, or if there are smudges on the lens.
Pictures
• Rear picture size: Select a resolution for photos you want to take with the rear camera.
Using a higher resolution will result in higher quality photos, but they will take up more
memory.
• Front picture size: Select a resolution for photos you want to take with the front camera.
Using a higher resolution will result in higher quality photos, but they will take up more
memory.
• Motion photos: Set the device to take a video clip for a few seconds before tapping .
This allows you to capture a moment you might have missed. To view the video, tap the
preview thumbnail and tap View motion photo. To capture a still image from the video
clip, tap the screen to stop playback and tap Capture. This feature is available only in
Photo mode.
• Hold Shutter button to: Select an action to perform when you tap and hold the camera
button.
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Apps and features
• Save options: Select how you want to save photos.
Tap the RAW copies (Pro) switch to set the device to save photos as uncompressed RAW
files (DNG file format) in pro mode. RAW files retain all of a photo’s data for the best image
quality, but they will take up more memory.
When using the RAW copies (Pro) feature, each photo is saved in two formats,
DNG and JPG.
Videos
• Rear video size: Select a resolution for videos you want to take with the rear camera.
Using a higher resolution will result in higher quality videos, but they will take up more
memory.
If you activate the High efficiency video feature, you can record videos in the High
Efficiency Video Codec (HEVC) format. Your HEVC videos will be saved as compressed files
to conserve the device’s memory.
• You cannot play the HEVC videos on other devices or share them online.
• Super slow motion and slow motion videos cannot be recorded in the HEVC
format.
• Front video size: Select a resolution for videos you want to take with the front camera.
Using a higher resolution will result in higher quality videos, but they will take up more
memory.
If you activate the High efficiency video feature, you can record videos in the High
Efficiency Video Codec (HEVC) format. Your HEVC videos will be saved as compressed files
to conserve the device’s memory.
You cannot play the HEVC videos on other devices or share them online.
• Super Slow-mo: Select how you want to record super slow motion videos.
• Video stabilisation: Activate anti-shake to reduce or eliminate blurry image resulting
from camera shake while recording a video.
When the Tracking auto-focus feature is activated, you cannot use this feature.
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Apps and features
Useful features
• HDR (rich tone): Take photos with rich colours and reproduce details even in bright and
dark areas.
• Tracking auto-focus: Set the device to track and automatically focus on a selected
subject. When you select a subject on the preview screen, the device will focus on the
subject even if the subject is moving or you change the camera’s position.
• When this feature is activated, you cannot use the Video stabilisation feature.
• Tracking a subject may fail in the following conditions:
– – The subject is too big or too small.
– – The subject moves excessively.
– – The subject is backlit or you are shooting in a dark place.
– – Colours or patterns on the subject and the background are the same.
– – The subject includes horizontal patterns, such as blinds.
– – The camera shakes excessively.
– – The video resolution is high.
• Grid lines: Display viewfinder guides to help composition when selecting subjects.
• Location tags: Attach a GPS location tag to the photo.
• GPS signal strength may decrease in locations where the signal is obstructed,
such as between buildings or in low-lying areas, or in poor weather conditions.
• Your location may appear on your photos when you upload them to the
Internet. To avoid this, deactivate the location tag setting.
• Selfie shape correction: When your face is at the edges of the preview screen, it will
appear distorted. Enable this option to correct your face shape. After shape correction,
the background may appear slightly distorted.
• Camera modes: View available shooting modes or edit the shooting modes list.
• Shooting methods: Select a shooting method for taking a photo or recording a video.
• Storage location: Select the memory location for storage. This feature will appear when
you insert a memory card.
• Quick launch: Set the device to launch the camera by pressing the Power key twice
quickly.
• Quick review: Set the device to show photos after capturing them.
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Apps and features
• Reset settings: Reset the camera settings.
• Contact us: Ask questions or view frequently asked questions. Refer to Samsung
Members for more information.
• About Camera: View the Camera app version and legal information.
Gallery
Introduction
View images and videos stored in your device. You can also manage images and videos by
album or create stories.
Viewing images
1
2
Launch the Gallery app and tap Pictures.
Select an image.
Access additional options.
Add the image to favourites.
Modify the image.
Share the image with others.
Bixby Vision
Delete the image.
You can create a movie, animated GIF, or collage from multiple images. On the list, tap
→ Create movie, Create GIF, or Create collage, and then select images.
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Apps and features
Searching for images
Launch the Gallery app and tap
locations, or documents.
to view images sorted by category, such as types,
To search for images by entering keywords, tap the search field.
Viewing videos
1
2
3
Launch the Gallery app and tap Pictures.
Select a video to play.
Tap Video to play the video.
Rewind or
fast-forward by
dragging the bar.
Access additional
options.
Capture the
current screen.
Create an
animated GIF.
Switch to the
pop-up video
player.
Change screen
ratio.
Rotate the screen
Lock the playback
screen.
Skip to the next
video. Tap and
hold to
fast-forward.
Skip to the
previous video.
Tap and hold to
rewind.
Pause and resume
playback.
Drag your finger up or down on the left side of the playback screen to adjust the brightness,
or drag your finger up or down on the right side of the playback screen to adjust the volume.
To rewind or fast-forward, swipe to the left or right on the playback screen.
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Apps and features
Using the Video enhancer feature
Enhance the image quality of your videos to enjoy brighter and more vivid colours. Launch
the Settings app, tap Advanced features, and then tap the Video enhancer switch to
activate it.
• This feature is only available in some apps.
• Using this feature will increase battery consumption.
Viewing the details of images and videos
You can view file details, such as people, location, and basic information. If there is auto
created content, such as a story or a GIF, the content will also be displayed.
While viewing an image or on the video preview screen, drag upwards on the screen. File
details will appear.
You can also view related content by tapping information on the screen.
Edit information.
File details
People
information
Location
information
Auto created
content
Tags
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Apps and features
Viewing albums
You can view your images and videos sorted by folders or albums. The movies, animated GIFs,
or collages that you have created will also be sorted in your folders on the albums list.
Launch the Gallery app, tap Albums, and then select an album.
Hiding albums
You can hide albums.
You cannot hide albums created by default, such as the Camera and Screenshots
albums.
1
2
3
Launch the Gallery app and tap Albums.
Tap → Hide or unhide albums.
Tap an album switch to hide.
Viewing stories
When you capture or save images and videos, the device will read their date and location
tags, sort the images and videos, and then create stories. To create stories automatically, you
must capture or save multiple images and videos.
Launch the Gallery app, tap Stories, and then select a story.
Creating stories
Create stories with various themes.
1
2
3
4
Launch the Gallery app and tap Stories.
Tap → Create story.
Enter a title for the story and tap Create.
Tick images or videos to include in the story and tap Done.
To add images or videos to a story, select a story and tap → Add.
To remove images or videos from a story, select a story, tap → Edit, tick images or videos to
remove, and then tap Remove from story.
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Apps and features
Deleting stories
1
2
Launch the Gallery app and tap Stories.
Tap and hold a story to delete, and tap Delete.
Sharing albums
Create albums and share them with your family and friends saved in your contacts. They can
view shared albums on devices signed in to their Samsung account, such as smartphones,
TVs, or refrigerators.
• To use this feature, your phone number must be verified.
• To use this feature, you must register and sign in to your Samsung account.
• You may incur additional charges when sharing files via the mobile network.
Creating albums to share
1
2
3
4
5
Launch the Gallery app and tap Shared.
Tap Create shared album.
When using this feature for the first time, you must first agree to the terms and conditions
of Samsung Social.
Enter a title for the album and tap Create.
Select a group to share with.
Tap OK.
The recipients will receive a notification.
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Apps and features
Adding images or videos to an album
1
2
3
4
Launch the Gallery app and tap Shared.
Select an album to add images or videos.
Tap
and tick images or videos to add.
Tap Done.
Syncing images and videos with Samsung Cloud
When you sync your Gallery app with Samsung Cloud, photos and videos you take will also
be saved in Samsung Cloud. You can view images and videos saved in Samsung Cloud in your
Gallery app and from other devices.
Launch the Gallery app, tap → Settings, and then tap the Sync with Samsung Cloud
switch to activate it. The Gallery app and Samsung Cloud will be synced.
Deleting images or videos
Deleting an image or a video
Select an image or a video and tap
at the bottom of the screen.
Deleting multiple images and videos
1
2
3
On the Gallery screen, tap and hold an image or a video to delete.
Tick the images or videos to delete.
Tap Delete.
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Apps and features
Always On Display
You can view information, such as the clock or calendar, or control music playback on the
screen when it is turned off.
You can also check notifications for new messages or missed calls.
• The brightness of the Always On Display may change automatically depending on
the lighting conditions.
• If the sensor at the top of the device is covered for a certain period, the Always On
Display will turn off.
Setting how to display the Always On Display
You can select how to display the Always On Display. The Always On Display can be set to
appear continuously or only appear when tapping the screen while it is turned off. Also, you
can set the time to display the Always On Display.
Launch the Settings app, tap Lock screen → Always On Display → Display mode, and then
select a mode you want.
Opening notifications on the Always On Display
When you receive message, missed call, or app notifications, notification icons will appear on
the Always On Display. Double-tap a notification icon to view its notification.
121
Apps and features
If the screen is locked, you must unlock it to view notifications.
Controlling music playback on the Always On Display
You can control music playback on the Always On Display.
1
2
3
4
Launch the Settings app, tap Lock screen → FaceWidgets, and then tap the Music
switch to activate it.
To control music playback on the Always On Display, double-tap the clock.
Swipe to the left or right on the clock to move to the music controller.
Tap the icons to control the playback.
Displaying an image to the Always On Display
You can display an image on the Always On Display. You can also display an animated GIF.
1
2
3
4
Launch the Settings app → Lock screen → Clock style → Always On Display.
Drag the types list to the left and select the type with an image on it.
Tap
and select an image.
To insert an animated GIF, tap GIF and select a file.
Tap Done.
Deactivating the Always On Display feature
Launch the Settings app, tap Lock screen, and then tap the Always On Display switch to
deactivate it.
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Apps and features
Edge screen
Introduction
You can quickly access your favourite apps and features from the Edge panels.
Using the Edge panels
Drag the Edge panel handle towards the centre of the screen.
If the Edge panel handle is not visible, launch the Settings app, tap Display → Edge screen,
and then tap the Edge panels switch to activate it.
Edge panel
Edge panel handle
Apps edge
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Apps and features
Editing the Edge panels
Select panels to display on the Edge screen or edit them.
1
2
3
Drag the Edge panel handle towards the centre of the screen.
Tap
to open the Edge panel settings screen.
Tick Edge panels to display.
To edit a panel, tap Edit.
To download additional panels, tap → Galaxy Apps.
To rearrange the panels, tap → Reorder and drag
to another location.
Setting the Edge panel handle
You can change the location, size, transparency, or vibration settings of the handle.
Drag the Edge panel handle towards the centre of the screen. Then, tap
panel handle.
→ → Edge
Apps edge
Quickly launch frequently used apps.
1
2
Drag the Edge panel handle towards the centre of the screen.
On the Apps edge panel, select an app to launch it.
Editing the Apps edge panel
• To add an app, tap
on the panel and tap an app from the apps list.
• To create a folder on the panel, tap
on the panel, tap and hold an app from the apps
list, and then drag it over another app on the Apps edge panel. Drop the app when a
folder frame appears around the apps.
• To delete an app, tap and hold an app on the panel and drag it to Remove at the top of
the panel.
• To change the order of apps, tap and hold an app and drag it to another location.
You can also edit the Apps edge panel by tapping Edit.
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Apps and features
Adding app pairs
Add two frequently used apps, such as a video player and a messenger app, to the Apps edge
panel to launch them together in the split screen view with a single tap. For more information
about the split screen view, refer to Split screen view.
1
2
3
4
Drag the Edge panel handle towards the centre of the screen.
On the Apps edge panel, tap
→ Create App pair.
Select two apps from the list.
The first app will appear at the top and the second app will appear at the bottom when
opened in the split screen view.
Tap Done.
Edge lighting
You can set the device to light up the edges of the screen and display a pop-up window when
you receive notifications, such as new messages.
Even while the device’s screen is facing downwards, the edges of the screen will light up to
notify you of a call or new notifications. When a pop-up window appears while using an app,
drag the window downwards to quickly view the content and perform available actions.
Managing notifications to display as the edge lighting
1
2
Launch the Settings app and tap Display → Edge screen → Edge lighting, and then tap
the switch to activate it.
Tap Manage notifications and tap the switches next to apps to receive notifications as
the edge lighting.
Some notifications may not display as the edge lighting depending on notification
types.
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Apps and features
Viewing notifications via the pop-up window
When you receive a notification with edge lighting, you can quickly view its content and
perform available actions by opening the pop-up window. For example, if you receive a
message while watching a video or playing a game, you can view the message and reply to it
without switching the screen.
When you receive a notification with edge lighting while using an app, drag the notification
downwards.
This feature is only available to apps that support the Multi window and edge lighting
features. To view supported apps, launch the Settings app, tap Display → Edge
screen → Edge lighting → Manage notifications.
126
Apps and features
Multi window
Introduction
Multi window lets you run two apps at the same time in the split screen view. You can also run
multiple apps at the same time in the pop-up view.
Some apps may not support this feature.
Split screen view
Pop-up view
Split screen view
1
2
Tap the Recents button to open the list of recently used apps.
Swipe to the left or right, tap an app’s icon, and then tap Open in split screen view.
The selected app will launch in the upper window.
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Apps and features
3
On the lower window, swipe left or right to select another app to launch.
To launch apps not on the list of recently used apps, tap the Home button or Back button
and select an app.
Adjusting the window size
Drag the bar between the app windows up or down to adjust the size of the windows.
When you drag the bar between the app windows to the top or bottom edge of the screen,
the window will be maximised.
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Apps and features
Pop-up view
1
2
Tap the Recents button to open the list of recently used apps.
Swipe to the left or right, tap an app’s icon, and then tap Open in pop-up view.
The app screen will appear in the pop-up view.
Minimise the
window.
Maximise the
window.
Close the app.
Adjust the
transparency
level.
Moving pop-up windows
To move a pop-up window, tap the window’s toolbar and drag it to a new location.
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Apps and features
Kids Home
Introduction
You can restrict children’s access to certain apps, set their usage times, and configure settings
to provide a fun and safe environment for children when they use the device.
Starting Kids Home
When starting Kids Home for the first time or after performing a data reset, follow the
on-screen instructions to complete the setup.
1
2
3
Open the notification panel, swipe downwards on the notification panel, and then tap
(Kids Home) to activate it.
Read the Kids Home intro page and tap Next.
Create a PIN to use when using Kids Home.
If you have already set the screen lock method on your device, you can use the same lock
method for Kids Home.
The Kids Home screen will appear.
The created PIN will be used when activating the Parental control feature or closing
Kids Home.
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Apps and features
Using Kids Home
Open the notification panel, swipe downwards on the notification panel, and then tap
(Kids Home) to activate it.
The Kids Home screen will appear.
Access additional options.
Available apps
Kids Phone
Kids Gallery
Kids Camera
Configuring settings for Kids Home
On the Kids Home screen, tap → Parental control and enter the PIN.
• Kid’s name: Manage your child’s profile.
• Set daily playtime: Restrict the usage time for Kids Home.
• Daily usage: View the daily usage time of Kids Home.
• Activity: View the activity history of Kids Home.
• Frequently contacted: View the frequently used contacts in Kids Home.
• My kid’s creations: View the works created from the apps in Kids Home.
• Allowed content: Check the apps or content supported by Kids Home and add them.
Closing Kids Home
To close Kids Home, tap the Back button or tap → Close Kids Home, and then enter your
PIN.
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Apps and features
Samsung Pay
Introduction
Register frequently used cards to Samsung Pay, a mobile payment service, to make payments
quickly and securely. Samsung Pay supports magnetic secure transmission (MST) as well as
near field communication (NFC) to allow payment through standard credit card readers.
You can view more information, such as cards that support this feature at
www.samsung.com/hk/samsungpay.
• To use this feature, you must sign in to your Samsung account and register your
biometric data. For more information, refer to Samsung account, Fingerprint
recognition, and Iris recognition.
• To register cards, the device must be connected to a Wi-Fi or mobile network.
• The procedures for the initial setup and card registration may vary depending on
the region or service provider.
• Magnetic secure transmission (MST) may not be supported depending on the
region.
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Apps and features
Setting up Samsung Pay
When running this app for the first time or restart it after performing a data reset, follow the
on-screen instructions to complete the initial setup.
1
2
3
4
5
Launch the Samsung Pay app.
Sign in to your Samsung account.
Read and agree to the terms and conditions.
Register your fingerprint or irises to use when making payments.
Create a PIN to use when making payments.
This PIN will be used to verify various actions in Samsung Pay, such as making
payments and unlocking the app.
Registering cards
You can easily register cards by capturing their images with the camera.
You can check the cards that support this feature from the Samsung Pay website
(www.samsung.com/hk/samsungpay).
Launch the Samsung Pay app, tap Add, and then follow the on-screen instructions to
complete your card registration.
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Apps and features
Making payments
1
Tap and hold a card image at the bottom of the screen and drag it upwards.
2
On the cards list, swipe to the left or right and select a card to use.
Alternatively, launch the Samsung Pay app.
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Apps and features
3
Scan your fingerprint or irises.
4
Touch the back of your device to the card reader.
Alternatively, enter the payment PIN you set when setting up the Samsung Pay.
When the card reader recognises the card information, the payment will be processed.
• Payments may not be processed depending on your network connection.
• The verification method for payments may vary depending on the card readers.
Cancelling payments
You can cancel payments by visiting the place where you made them.
On the cards list, swipe to the left or right to select the card you used. Follow the on-screen
instructions to complete payment cancellation.
Galaxy Wearable
Galaxy Wearable is an app that allows you to manage your wearable devices. When you
connect your device to the wearable device, you can customise the wearable device’s settings
and apps.
Open the Samsung folder and launch the Galaxy Wearable app.
Tap START THE JOURNEY to connect your device to the wearable device. Follow the
on-screen instructions to finish the setup. Refer to the wearable device’s user manual for more
information about how to connect and use the wearable device with your device.
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Apps and features
Samsung Members
Samsung Members offers support services to customers, such as device problem diagnosis,
and lets users submit questions and error reports. You can also share information with others
in the Galaxy users’ community or view the latest Galaxy news and tips. Samsung Members
can help you solve any problems you might encounter while using your device.
Additional options
Send feedback.
To submit your feedback or post your comments, you must register and sign in to
your Samsung account. Refer to Samsung account for more information.
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Apps and features
Samsung Notes
Create notes by entering text from the keyboard or by handwriting or drawing on the screen.
You can also insert images or voice recordings into your notes.
Creating notes
1
2
Launch the Samsung Notes app and tap
.
Select an input method from the toolbar at the top of the screen and compose a note.
Enter text using the keyboard.
Insert an image or a voice
recording.
Write or draw with pens.
Paint with brushes.
3
When you are finished composing the note, tap Save.
Deleting notes
1
2
3
Launch the Samsung Notes app.
Tap and hold a note to delete.
To delete multiple notes, tick more notes to delete.
Tap Delete.
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Apps and features
Calendar
Manage your schedule by entering upcoming events or tasks in your planner.
Creating events
1
2
Launch the Calendar app and tap
or double-tap a date.
If the date already has saved events or tasks in it, tap the date and tap
.
Enter event details.
Select a sticker to display with
the event.
Enter a title.
Change the event's colour.
Set the duration.
Select a calendar to save the
event to.
Set an alarm.
Enter the location.
Add a note.
Add more details.
3
Tap Save to save the event.
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Apps and features
Adding a reminder
Launch the Calendar app and tap → Reminder to launch the Reminder app. Add a task
on the Reminder app. Refer to Reminder for more information.
Syncing events with your accounts
1
2
Launch the Settings app, tap Accounts and backup → Accounts and select the account
to sync with.
Tap Sync account and tap the Calendar switch to activate it.
For the Samsung account, tap → Sync settings and tap the Calendar switch to activate
it.
To add accounts to sync with, launch the Calendar app and tap → → Add new
account. Then, select an account to sync with and sign in. When an account is added, it will
appear on the list.
Samsung Health
Introduction
Samsung Health helps you manage your wellness and fitness. Set fitness goals, check your
progress, and keep track of your overall wellness and fitness. You can also compare your step
count records with other Samsung Health users, compete with your friends, and view health
tips.
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Apps and features
Using Samsung Health
Open the Samsung folder and launch the Samsung Health app. When running this app for
the first time or restart it after performing a data reset, follow the on-screen instructions to
complete the setup.
To add items to the Samsung Health home screen, tap → Manage items, and then select
items.
View and manage trackers.
View health tips.
Monitor your health and fitness.
Compare your step count
records with other Samsung
Health users or compete with
your friends.
Together
Together allows you to set up step count goals and compete with your friends. You can
invite friends to walk together, set target step counts, compete in challenges, and view your
ranking.
On the Samsung Health home screen, tap Together.
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Apps and features
Steps
The device counts the number of steps you take and measures the distance travelled.
On the Samsung Health home screen, tap the steps tracker.
Current step total
Target
• You may experience a brief delay while the steps tracker monitors your steps and
then displays your step count. You may also experience a brief delay before the
pop-up window indicates that your goal has been reached.
• If you use the steps tracker while travelling by car or train, vibration may affect your
step count.
• You can check your current steps on the notification panel. To turn off notifications,
on the Samsung Health home screen, tap → Settings → Notifications, and then
tap the Current steps switch under Ongoing to deactivate it. Alternatively, open
the notification panel, tap and hold the notification, and then tap the switch to
deactivate it.
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Apps and features
Heart rate
Measure and record your heart rate.
The heart rate tracker is intended for fitness and informational purposes only and is
not intended for use in the diagnosis of disease or other conditions, or in the cure,
mitigation, treatment, or prevention of disease.
Be aware of following conditions before measuring your heart rate:
• Rest for 5 minutes before taking measurements.
• If the measurement is very different from the expected heart rate, rest for 30 minutes and
then measure it again.
• During winter or in cold weather, keep yourself warm when measuring your heart rate.
• Smoking or consuming alcohol before taking measurements may cause your heart rate
to be different from your normal heart rate.
• Do not talk, yawn, or breathe deeply while taking heart rate measurements. Doing so
may cause your heart rate to be recorded inaccurately.
• Heart rate measurements may vary depending on the measurement method and the
environment they are taken in.
• If the heart rate sensor is not working, make sure nothing is obstructing the sensor. If the
heart rate sensor continues to have the same problem, visit a Samsung Service Centre.
1
On the Samsung Health home screen, tap Measure on the heart rate tracker to start
measuring your heart rate.
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Apps and features
2
3
Place your finger on the heart rate sensor on the back of the device.
After a moment, your current heart rate will be displayed on the screen. Remove your
finger from the sensor.
Your current heart rate
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Apps and features
Additional information
• Samsung Health is intended for fitness and wellness purposes only and is not intended
for use in the diagnosis of disease or other conditions, or in the cure, mitigation,
treatment, or prevention of disease.
• The available functions, features and addable applications for Samsung Health may vary
from country to country due to different local laws and regulations. You should check the
features and applications available in your specific region before use.
• The purpose for data collection is limited to providing the service that you have
requested, including providing additional information to enhance your wellness, sync
data, data analysis and statistics or to develop and provide better services. (But if you sign
in to your Samsung account from Samsung Health, your data may be saved on the server
for data backup purposes.) Personal information may be stored until the completion of
such purposes. You can delete personal data stored by Samsung Health by using the
Erase personal data option in the Settings menu. To delete any data you have shared with
social networks or transferred to storage devices, you must delete them separately.
• You may share and/or sync your data with additional Samsung services or compatible
third party services that you select, as well as with any of your other connected devices.
Access to Samsung Health information by such additional services or third party devices
will only be permitted with your express approval.
• You assume full responsibility for the inappropriate use of data shared on social networks
or transmitted to others. Use caution when sharing your personal data with others.
• If the device is connected to measuring devices, verify the communication protocol to
confirm proper operation. If you use a wireless connection, such as Bluetooth, the device
may be affected by electronic interference from other devices. Avoid using the device
near other devices that transmit radio waves.
• Please read Terms and Conditions and Privacy Policy of Samsung Health carefully before
using it.
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Apps and features
Voice Recorder
Introduction
Use different recording modes for various situations. The device can convert your voice to text
and distinguish between sound sources.
Making voice recordings
1
2
Open the Samsung folder and launch the Voice Recorder app.
Tap
to start recording. Speak into the microphone.
Tap
to pause recording.
While making a voice recording, tap BOOKMARK to insert a bookmark.
Change the recording mode.
Start recording.
3
4
Tap
to finish recording.
Enter a file name and tap Save.
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Apps and features
Changing the recording mode
Open the Samsung folder and launch the Voice Recorder app.
Select a mode from the top of the voice recorder screen.
• Standard: This is the normal recording mode.
• Interview: The device records sound from the top and the bottom of the device at a high
volume while reducing the volume of sound from the sides.
• Speech-to-text: The device records your voice and simultaneously converts it to
on-screen text. For best results, keep the device near your mouth and speak loudly and
clearly in a quiet place.
If the voice memo system language does not match the language you are
speaking, the device will not recognise your voice. Before using this feature, tap
the current language to set the voice memo system language.
Playing selected voice recordings
When you review interview recordings, you can mute or unmute certain sound sources in the
recording.
1
2
3
Open the Samsung folder and launch the Voice Recorder app.
Tap List and select a voice recording made in interview mode.
To mute certain sound sources, tap
be muted.
The icon will change to
for the corresponding direction that sound is to
and the sound will be muted.
Unmuted sound source
Muted sound source
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Apps and features
My Files
Access and manage various files stored in the device or in other locations, such as cloud
storage services.
Open the Samsung folder and launch the My Files app.
View files that are stored in each storage.
To check for unnecessary data and free up the device’s storage, tap → Storage analysis.
To search for files or folders, tap
.
Clock
Introduction
Set alarms, check the current time in many cities around the world, time an event, or set a
specific duration.
Alarm
Launch the Clock app and tap Alarm.
Setting alarms
Tap in the alarms list, set an alarm time, select the days on which the alarm will repeat, set
other various alarm options, and then tap Save.
To open the keypad to enter an alarm time, tap the time input field.
To activate or deactivate alarms, tap the switch next to the alarm in the alarms list.
Stopping alarms
Tap Dismiss to stop an alarm. If you have previously enabled the snooze option, tap Snooze
to repeat the alarm after a specified length of time.
Deleting alarms
Tap and hold an alarm, tick alarms to delete, and then tap Delete.
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Apps and features
World Clock
Launch the Clock app and tap World Clock.
Creating clocks
Tap
, enter a city name or select a city from the map, and then tap Add.
To use the time zone converter, tap → Time zone converter.
Deleting clocks
Tap and hold a clock, tick clocks to delete, and then tap Delete.
Stopwatch
1
2
3
Launch the Clock app and tap Stopwatch.
Tap Start to time an event.
To record lap times while timing an event, tap Lap.
Tap Stop to stop timing.
To restart the timing, tap Resume.
To clear lap times, tap Reset.
Timer
1
Launch the Clock app and tap Timer.
To add a frequently used timer, tap
2
Set the duration, and then tap Start.
3
Tap Dismiss when the timer goes off.
, set the duration and name, and then tap Add.
To open the keypad to enter the duration, tap the duration input field.
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Apps and features
Calculator
Perform simple or complex calculations.
Launch the Calculator app.
Tap
to display the scientific calculator.
To see the calculation history, tap
To clear the history, tap
. To close the calculation history panel, tap
.
→ Clear history.
To use the unit conversion tool, tap
or temperature, into other units.
. You can convert various values, such as area, length,
Radio
Listening to the FM radio
Open the Samsung folder and launch the Radio app.
Before you use this app, you must connect an earphone, which serves as the radio antenna.
The FM radio scans and saves available stations automatically when running for the
first time.
Tap
to turn on the FM radio. Select the radio station you want from the stations list.
Scan and save available stations
automatically.
Enter radio station frequency
manually.
Access additional options.
Record a song from the FM radio.
Add the current radio station to
the favourites list.
Turn the FM radio on or off.
Search for an available radio
station.
Fine-tune the frequency.
View the list of favourite stations.
View the list of available stations.
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Apps and features
Playing through the speaker
You can listen to the radio through the speaker instead of the connected earphone.
Tap → Play through speaker.
Scanning radio stations
Open the Samsung folder and launch the Radio app.
Tap Stations → Scan. The FM radio scans and saves available stations automatically.
Select the radio station you want from the stations list.
Game Launcher
Introduction
Game Launcher gathers your games downloaded from Play Store and Galaxy Apps into one
place for easy access. You can set the device to game mode to play games more easily.
Access additional options.
Downloaded apps.
View your gameplay
information.
Change the performance mode.
Open games with or without
sound.
View more games and install
them.
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Apps and features
Using Game Launcher
1
Launch the Game Launcher app.
If Game Launcher does not appear, launch the Settings app, tap Advanced features,
and then tap the Game Launcher switch to activate it.
2
Tap a game from the games list.
To find more games, drag the screen upwards.
Games downloaded from Play Store and Galaxy Apps will be automatically shown
on the game launcher screen. If you cannot see your games, tap → Add apps.
Removing a game from Game Launcher
Tap and hold a game and tap Remove from Game Launcher.
Changing the performance mode
You can change the game performance mode.
Launch the Game Launcher app, tap
, and then drag the bar to select the mode you want.
• Focus on power saving: This saves battery power while playing games.
• Balanced: This balances the performance and the battery usage time.
• Focus on performance: This focuses on giving you the best possible performance while
playing games.
To change the settings for each game, tap the Individual game settings switch to activate it.
Battery power efficiency may vary by game.
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Apps and features
Using Game Tools
You can use various options on the Game Tools panel while playing a game. To open the
on the navigation bar. If the navigation bar is hidden, drag upwards
Game Tools panel, tap
from the bottom of the screen to show it.
Launch apps in a pop-up
window.
Set how to display incoming
calls and notifications during
games.
Edit the apps list.
Access the Game Tools settings.
Lock some features during
games.
Set additional features.
Record your game session.
Hide the buttons on the
navigation bar.
Capture screenshots.
Lock the touchscreen while the
game is being played.
Available options may vary depending on the game.
Setting how to display incoming calls and notifications during games
You can enjoy your games without being disturbed even when you receive a call or
notification.
Tap
→ Calls and notifications and select an option to activate it.
• Minimised caller notifications: A small notification will appear at the top of the screen
when you receive a call during games.
• Don’t display notifications: Only display notifications from some apps or emergency
notifications during games.
152
Apps and features
SmartThings
Introduction
Connect to nearby devices, such as Bluetooth headsets or other smartphones, easily and
quickly. You can also control and manage TVs, home appliances, and Internet of Things (IoT)
products with your smartphone.
• Connecting with nearby devices: Connect with nearby devices, such as Bluetooth
headsets or wearable devices, easily and quickly.
• Registering and controlling home appliances, TVs, and IoT products: Register
smart refrigerators, washers, air conditioners, air purifiers, TVs, and Internet of Things
(IoT) products on your smartphone, and view their status or control them from your
smartphone’s screen.
• Receiving notification: Receive notifications from connected devices on your
smartphone. For example, when the laundry is finished, you can receive a notification on
your smartphone.
Open the Samsung folder and launch the SmartThings app. The dashboard will appear.
Access additional options.
SmartThings tips
Search for and register nearby
devices.
Supported devices
Manage automations.
View the dashboard.
Manage locations and devices.
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Apps and features
• To use SmartThings, your smartphone and other devices must be connected to a
Wi-Fi or mobile network.
• To fully use SmartThings, you must register and sign in to your Samsung account.
• To see the list of connectable devices, open the Samsung folder, launch the
SmartThings app, and then tap Supported devices.
• Available features may differ depending on the connected device.
• Connected devices’ own errors or defects are not covered by the Samsung
warranty. When errors or defects occur on the connected devices, contact the
device’s manufacturer.
Connecting to nearby devices
Connect to nearby devices, such as Bluetooth headsets, easily and quickly.
Connection methods may vary depending on the type of connected devices or the
shared content.
1
2
3
Open the Samsung folder and launch the SmartThings app.
On the dashboard, tap Add device.
Select a device from the list and connect to it by following the on-screen instructions.
Using home appliances, TVs, and IoT products
View the status of your smart appliances, TVs, and IoT products from your smartphone’s
screen. You can group devices by location and add rules to control the devices easily and
conveniently.
Connecting devices
1
2
Open the Samsung folder and launch the SmartThings app.
On the dashboard, tap Add device.
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Apps and features
3
Select a device from the list.
4
Follow the on-screen instructions to register devices.
under ADD DEVICE MANUALLY and select a
If there is no device on the list, tap
device type. Or, tap Search and enter the device or model name.
Viewing and controlling connected devices
You can view and control the devices. For example, you can check the ingredients in your
refrigerator or adjust the TV volume.
1
2
Open the Samsung folder, launch the SmartThings app.
The list of connected devices will appear.
View the status of devices on the list.
To control the devices, select a device. When the device controller supplied with the
selected device is downloaded, you can control the device.
Adding devices and scenes by locations
Add devices by locations, view the list of devices in a same location, and control them. You
can also add a scene to a location to control multiple devices at the same time.
Adding locations
1
Open the Samsung folder, launch the SmartThings app, and then tap Devices → ALL
DEVICES → Add location.
2
Enter the location name.
3
Tap SAVE.
To set a location, tap Geolocation to select a location on the map and tap DONE.
Your location will be added.
To add devices to the location, tap ADD DEVICE and follow the on-screen instructions to
register devices.
The devices will be added to the location.
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Apps and features
Adding scenes
Add a scene and register devices to it to control multiple devices at the same time with a
single tap of a button or with a voice command.
Open the Samsung folder, launch the SmartThings app, select a location, tap → Add
scene, and then set scene options. You can set the scene name, icon, and devices.
Adding automations
You can also set an automation to operate devices automatically depending on the preset
time, the status of devices, and more.
For example, add an automation to turn on the audio automatically every day at 7:00 AM.
1
2
3
4
5
Open the Samsung folder, launch the SmartThings app, and then tap Automations →
ADD AUTOMATION.
Select the location to run the automation.
Set the activation conditions for this automation.
Tap ADD next to Then and set actions to perform.
Tap SAVE.
Receiving notifications
You can receive notifications from connected devices on your smartphone. For example,
when the laundry is finished, you can receive a notification on your smartphone.
To set devices to receive notifications, open the Samsung folder, launch the SmartThings
app, tap → Settings → Notifications, and then tap the switches next to the devices you
want.
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Apps and features
Sharing content
Share content by using various sharing options. The following actions are an example of
sharing images.
You may incur additional charges when sharing files via the mobile network.
1
2
Launch the Gallery app and select an image.
Tap
and select a sharing method, such as message and email.
When you have a communication or sharing history, the people you contacted
will appear on the sharing options panel. To directly share content with them via
the corresponding app, select a person’s icon. If the feature is not activated, launch
the Settings app, tap Advanced features, and then tap the Direct share switch to
activate it.
Using additional features
• Share large files: Share large files. Upload files to the Samsung storage server and share
them with others via a Web link or a code. To use this feature, your phone number must
be verified.
• Smart View: Share content with nearby devices via Wi-Fi Direct or Bluetooth, or with
SmartThings supported devices. You can also view your device’s displayed content on a
large screen by connecting your device to a screen mirroring-enabled TV or monitor.
When the image is sent to the recipients’ devices, a notification will appear on their devices.
Tap the notification to view or download the image.
157
Apps and features
Samsung DeX
Introduction
Samsung DeX is a service that allows you to use your smartphone like a computer by
connecting the smartphone to an external display, such as a TV or monitor. While using
Samsung DeX, you can simultaneously use your smartphone.
You can connect your smartphone to an external display using an HDMI adaptor (USB Type-C
to HDMI) or DeX Pad. The following content is about how to use the HDMI adaptor.
• All accessories are sold separately.
• Use only official Samsung DeX supported accessories that are provided by
Samsung. Performance problems and malfunctions caused by using accessories
that are not officially supported are not covered by the warranty.
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Apps and features
Starting Samsung DeX
1
2
3
Connect an HDMI adaptor to your smartphone.
Connect an HDMI cable to the HDMI adaptor and to a TV or monitor’s HDMI port.
On your smartphone’s screen, tap Continue → Start.
Without changing your smartphone’s screen, the Samsung DeX screen will appear on the
connected TV or monitor.
HDMI cable
HDMI adaptor (USB
Type-C to HDMI)
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Apps and features
Controlling the Samsung DeX screen
Controlling with an external keyboard and mouse
You can use a wireless keyboard/mouse. Refer to the respective device’s manual for more
information.
• You can set the mouse pointer to flow from the external display to the
smartphone’s screen. Launch the Settings app, select Samsung DeX → Mouse/
trackpad, and then select the Flow pointer to phone screen switch to activate it.
• You can also use the external keyboard on the smartphone’s screen.
Using your smartphone as a touchpad
You can use your smartphone as a touchpad and operate it with your fingers.
On your smartphone, drag downwards from the top of the screen to open the notification
panel and tap Use your phone as a touchpad.
• You can use the touchpad only when using Samsung DeX mode.
• If your smartphone’s case has a front cover, open the front cover to use your
smartphone as a touchpad. If the front cover is closed, the touchpad may not work
properly.
• If your smartphone’s screen turns off, press the Power key to turn on the screen.
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Apps and features
Orienting the touchpad
When you are using your smartphone as a touchpad, you can use it in either the horizontal or
vertical alignment.
To rotate the touchpad, rotate the smartphone or double-tap
.
Using your smartphone while using the touchpad
On your smartphone, drag upwards from the bottom of the screen to show the navigation
bar. Then, tap the Home button to move to the Home screen and select the apps you want to
use.
Using the screen keyboard
When you enter text to send messages, create notes, or perform other tasks, a screen
keyboard will appear automatically on your smartphone’s screen without connecting an
external keyboard.
If the keyboard does not appear, select
on the quick access toolbar.
Using Samsung DeX
Use your smartphone’s features in an interface environment similar to a computer. You can
multitask by running multiple apps simultaneously. You can also check your smartphone’s
notifications and status.
Favourite apps
Samsung DeX
home screen
Quick access
toolbar
Apps button
Status bar
Taskbar
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Apps and features
• When starting or ending Samsung DeX, running apps may be closed.
• Some apps or features may not be available when using Samsung DeX.
• To adjust the screen settings, use the connected TV or monitor’s display settings.
• Sound will be played through the smartphone’s speaker. To change the default
audio output, launch the Settings app, select Samsung DeX, and then select the
Set default audio output switch to activate it.
• Favourite apps: Add frequently used apps to the Home screen and launch them quickly.
• Apps button: View and run your smartphone’s apps. To install apps that are optimised for
Samsung DeX, select Apps for Samsung DeX.
• Taskbar: View the apps that are currently running.
• Status bar: View your smartphone’s notifications and status. Status icons may appear
differently depending on your smartphone’s status. When you select , the quick setting
buttons will appear. You can activate or deactivate certain smartphone features using the
quick setting buttons.
To switch to screen mirroring mode, select
→ Screen mirroring.
• Quick access toolbar: Use quick tools, such as screen keyboard, volume control, or search.
Using the external display and smartphone simultaneously
While using Samsung DeX, you can use separate apps on the external display and your
smartphone simultaneously.
For example, while watching a video on the connected TV or monitor, you can create a note
on your smartphone.
On the connected TV or monitor, launch an app to run on the Samsung DeX screen. Then,
launch another app on your smartphone.
Locking the Samsung DeX screen
If you want to lock the external display and your smartphone’s screen while using Samsung
on the quick access toolbar.
DeX, select
While using Samsung DeX, you cannot lock the external display and your
smartphone’s screen by pressing the Power key.
Enjoying games vividly on a large screen
Play your smartphone’s games on a large screen. On the connected TV or monitor, launch the
Game Launcher app.
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Apps and features
Ending Samsung DeX
When you disconnect your smartphone from the connected TV or monitor, Samsung DeX will
end.
Disconnect your smartphone from the HDMI adaptor.
Google apps
Google provides entertainment, social network, and business apps. You may require a Google
account to access some apps.
To view more app information, access each app’s help menu.
Some apps may not be available or may be labelled differently depending on the
region or service provider.
Chrome
Search for information and browse webpages.
Gmail
Send or receive emails via the Google Mail service.
Maps
Find your location on the map, search the world map, and view location information for
various places around you.
Play Music
Discover, listen to, and share music on your device. You can upload music collections stored
on your device to the cloud and access them later.
Play Movies & TV
Purchase or rent videos, such as movies and TV programmes, from Play Store.
Drive
Store your content on the cloud, access it from anywhere, and share it with others.
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Apps and features
YouTube
Watch or create videos and share them with others.
Photos
Search for, manage, and edit all your photos and videos from various sources in one place.
Google
Search quickly for items on the Internet or your device.
Duo
Make a simple video call.
164
Settings
Introduction
Customise device settings. You can make your device more personalised by configuring
various setting options.
Launch the Settings app.
To search for settings by entering keywords, tap
.
Connections
Options
Change settings for various connections, such as the Wi-Fi feature and Bluetooth.
On the Settings screen, tap Connections.
• Wi-Fi: Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or
other network devices. Refer to Wi-Fi for more information.
• Bluetooth: Use Bluetooth to exchange data or media files with other Bluetooth-enabled
devices. Refer to Bluetooth for more information.
• Phone visibility: Allow other devices to find your device to share content with you. When
this feature is activated, your device will be visible to other devices when they search for
available devices using their Transfer files to device option.
• NFC and payment: Set the device to allow you to read near field communication (NFC)
tags that contain information about products. You can also use this feature to make
payments and buy tickets for transportation or events after downloading the required
apps. Refer to NFC and payment for more information.
• Flight mode: Set the device to disable all wireless functions on your device. You can use
only non-network services.
Follow the regulations provided by the airline and the instructions of aircraft
personnel. In cases where it is allowed to use the device, always use it in flight
mode.
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Settings
• Mobile networks: Configure your mobile network settings.
• Data usage: Keep track of your data usage amount and customise the settings for the
limitation. Set the device to automatically disable the mobile data connection when the
amount of mobile data you have used reaches your specified limit.
You can also activate the data saver feature to prevent some apps running in the
background from sending or receiving data. Refer to Data saver for more information.
• SIM card manager: Activate your SIM or USIM cards and customise the SIM card settings.
Refer to SIM card manager for more information.
• Mobile Hotspot and Tethering: Use the device as a mobile hotspot to share the
device’s mobile data connection with other devices when the network connection is not
available. Connections can be made via Wi-Fi, USB, or Bluetooth. Refer to Mobile Hotspot
and Tethering for more information.
• More connection settings: Customise settings to control other features. Refer to More
connection settings for more information.
Wi-Fi
Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other
network devices.
Turn off Wi-Fi to save the battery when not in use.
Connecting to a Wi-Fi network
1
2
On the Settings screen, tap Connections → Wi-Fi, and then tap the switch to activate it.
Select a network from the Wi-Fi networks list.
Networks that require a password appear with a lock icon. Enter the password and tap
Connect.
• Once the device connects to a Wi-Fi network, the device will reconnect to that
network each time it is available without requiring a password. To prevent the
device connecting to the network automatically, select it from the list of networks
and tap Forget.
• If you cannot connect to a Wi-Fi network properly, restart your device’s Wi-Fi feature
or the wireless router.
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Settings
Wi-Fi Direct
Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point.
1
2
On the Settings screen, tap Connections → Wi-Fi, and then tap the switch to activate it.
Tap Wi-Fi Direct.
The detected devices are listed.
If the device you want to connect to is not in the list, request that the device turns on its
Wi-Fi Direct feature.
3
Select a device to connect to.
The devices will be connected when the other device accepts the Wi-Fi Direct connection
request.
Sending and receiving data
You can share data, such as contacts or media files, with other devices. The following actions
are an example of sending an image to another device.
1
2
3
Launch the Gallery app and select an image.
Tap
→ Wi-Fi Direct and select a device to transfer the image to.
Accept the Wi-Fi Direct connection request on the other device.
If the devices are already connected, the image will be sent to the other device without
the connection request procedure.
Ending the device connection
1
2
3
On the Settings screen, tap Connections → Wi-Fi.
Tap Wi-Fi Direct.
The device displays the connected devices in the list.
Tap the device name to disconnect the devices.
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Settings
Bluetooth
Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices.
• Samsung is not responsible for the loss, interception, or misuse of data sent or
received via Bluetooth.
• Always ensure that you share and receive data with devices that are trusted
and properly secured. If there are obstacles between the devices, the operating
distance may be reduced.
• Some devices, especially those that are not tested or approved by the Bluetooth
SIG, may be incompatible with your device.
• Do not use the Bluetooth feature for illegal purposes (for example, pirating copies
of files or illegally tapping communications for commercial purposes). Samsung is
not responsible for the repercussion of illegal use of the Bluetooth feature.
Pairing with other Bluetooth devices
1
On the Settings screen, tap Connections → Bluetooth, and then tap the switch to
activate it.
The detected devices will be listed.
2
Select a device to pair with.
If the device you want to pair with is not on the list, set the device to enter Bluetooth
pairing mode. Refer to the other device’s user manuals.
Your device is visible to other devices while the Bluetooth settings screen is open.
3
Accept the Bluetooth connection request on your device to confirm.
The devices will be connected when the other device accepts the Bluetooth connection
request.
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Settings
Sending and receiving data
Many apps support data transfer via Bluetooth. You can share data, such as contacts or media
files, with other Bluetooth devices. The following actions are an example of sending an image
to another device.
1
2
Launch the Gallery app and select an image.
Tap
→ Bluetooth, and then select a device to transfer the image to.
If your device has paired with the device before, tap the device name without confirming
the auto-generated passkey.
If the device you want to pair with is not in the list, request that the device turns on its
visibility option.
3
Accept the Bluetooth connection request on the other device.
Dual audio
You can connect up to two Bluetooth audio devices to your smartphone. Connect two
Bluetooth headsets or speakers to use them at the same time.
To use this feature, the Bluetooth audio devices you want to connect must support
the Audio feature.
1
On the Settings screen, tap Connections → Bluetooth, and then tap the switch to
activate it.
The detected devices will be listed.
2
3
4
5
Tap → Advanced, tap the Dual audio switch to activate it, and then tap the Back
button.
Select a device to pair with.
If the device you want to pair with is not in the list, turn on its visibility option or enter
Bluetooth pairing mode on the device. Refer to the device’s user manuals for more
information.
Tap
next to the connected device and tap the Audio switch to activate it.
Select another device from the list and activate its Audio feature.
169
Settings
Unpairing Bluetooth devices
1
2
3
On the Settings screen, tap Connections → Bluetooth.
The device displays the paired devices in the list.
Tap
next to the device name to unpair.
Tap Unpair.
NFC and payment
Your device allows you to read near field communication (NFC) tags that contain information
about products. You can also use this feature to make payments and buy tickets for
transportation or events after downloading the required apps.
The device contains a built-in NFC antenna. Handle the device carefully to avoid
damaging the NFC antenna.
Reading information from NFC tags
Use the NFC feature to send images or contacts to other devices, and read product
information from NFC tags.
1
2
On the Settings screen, tap Connections and tap the NFC and payment switch to
activate it.
Place the NFC antenna area on the back of your device near an NFC tag.
The information from the tag appears.
Ensure that the device’s screen is turned on and unlocked. Otherwise, the device will
not read NFC tags or receive data.
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Settings
Making payments with the NFC feature
Before you can use the NFC feature to make payments, you must register for the mobile
payment service. To register or get more information about the service, contact your service
provider.
1
2
On the Settings screen, tap Connections and tap the NFC and payment switch to
activate it.
Touch the NFC antenna area on the back of your device to the NFC card reader.
To set the default payment app, open the Settings screen and tap Connections → NFC and
payment → Tap and pay → PAYMENT, and then select an app.
The payment services list may not include all available payment apps.
Sending data with the NFC feature
Allow data exchange when your device’s NFC antenna touches the other device’s NFC
antenna.
1
2
3
On the Settings screen, tap Connections → NFC and payment and tap the switch to
activate it.
Tap the Android Beam switch to activate it.
Select an item and touch the other device’s NFC antenna to your device’s NFC antenna.
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Settings
4
When Touch to beam. appears on the screen, tap your device’s screen to send the item.
If both devices try to send data simultaneously, the file transfer may fail.
Data saver
Reduce your data usage by preventing some apps running in the background from sending
or receiving data.
On the Settings screen, tap Connections → Data usage → Data saver and tap the switch to
activate it.
When the data saver feature is activated, the
icon will appear on the status bar.
Data saver feature activated
To select apps to use data without restriction, tap Allow app while Data saver on and
select apps.
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Settings
SIM card manager
Activate your SIM or USIM cards and customise the SIM card settings. Refer to Using dual SIM
or USIM cards for more information.
On the Settings screen, tap Connections → SIM card manager.
• Calls: Select a SIM or USIM card for voice calls.
• Text messages: Select a SIM or USIM card for messaging.
• Mobile data: Select a SIM or USIM card for data services.
• Confirm SIM card for calls: Set the device to display the SIM or USIM card selection popup window when returning a call or calling from a message. The pop-up window will
appear only if the SIM or USIM card used for the previous call or message is different from
your preferred SIM or USIM card.
• Dual SIM always on: Set the device to allow incoming calls from the other SIM or USIM
card during a call.
When this feature is enabled, you may incur additional charges for call forwarding
depending on the region or service provider.
Mobile Hotspot and Tethering
Use the device as a mobile hotspot to share the device’s mobile data connection with other
devices when the network connection is not available. Connections can be made via Wi-Fi,
USB, or Bluetooth.
On the Settings screen, tap Connections → Mobile Hotspot and Tethering.
You may incur additional charges when using this feature.
• Mobile Hotspot: Use the mobile hotspot to share the device’s mobile data connection
with computers or other devices.
• Bluetooth tethering: Use Bluetooth tethering to share the device’s mobile data
connection with computers or other devices via Bluetooth.
• USB tethering: Use USB tethering to share the device’s mobile data connection with
a computer via USB. When connected to a computer, the device is used as a wireless
modem for the computer.
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Settings
Using the mobile hotspot
Use your device as a mobile hotspot to share your device’s mobile data connection with other
devices.
1
2
On the Settings screen, tap Connections → Mobile Hotspot and Tethering → Mobile
Hotspot.
Tap the switch to activate it.
The icon appears on the status bar. Other devices can find your device in the Wi-Fi
networks list.
To set a password for the mobile hotspot, tap → Configure Mobile Hotspot and select
the level of security. Then, enter a password and tap Save.
3
On the other device’s screen, search for and select your device from the Wi-Fi networks
list.
• If the mobile hotspot is not found, on your device, tap → Configure Mobile
Hotspot, tick Show advanced options, and then deselect Hide my device and
Use 5 GHz band when available.
• If the other device cannot connect to the mobile hotspot, on your device, tap →
Allowed devices and tap the Allowed devices only switch to deactivate it.
4
On the connected device, use the device’s mobile data connection to access the Internet.
More connection settings
Customise settings to control other connection features.
On the Settings screen, tap Connections → More connection settings.
• Nearby device scanning: Set the device to scan for nearby devices to connect to.
• Printing: Configure settings for printer plug-ins installed on the device. You can search
for available printers or add one manually to print files. Refer to Printing for more
information.
• MirrorLink: Use the MirrorLink feature to control your device’s MirrorLink apps on the
vehicle’s head unit monitor. Refer to MirrorLink for more information.
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Settings
• Download booster: Set the device to download files larger than 30 MB, faster via Wi-Fi
and mobile networks simultaneously. Refer to Download booster for more information.
• VPN: Set up virtual networks (VPNs) on your device to connect to a school or company’s
private network.
• Ethernet: When you connect an Ethernet adaptor, you can use a wired network and
configure network settings.
• Private DNS: Use the reliable domain name system (DNS) for a school or company’s
internal private network instead of using the external hosting network. The DNS will be
searched for and connected to automatically, or you can search for the DNS and connect
to it manually.
Printing
Configure settings for printer plug-ins installed on the device. You can connect the device to a
printer via Wi-Fi or Wi-Fi Direct, and print images or documents.
Some printers may not be compatible with the device.
Adding printer plug-ins
Add printer plug-ins for printers you want to connect the device to.
1
2
3
4
5
On the Settings screen, tap Connections → More connection settings → Printing →
Download plugin.
Search for a printer plug-in in Play Store.
Select a printer plug-in and install it.
Select the installed printer plug-in.
The device will automatically search for printers that are connected to the same Wi-Fi
network as your device.
Select a printer to add.
To add printers manually, tap → Add printer.
175
Settings
Printing content
While viewing content, such as images or documents, access the options list, tap Print →
→ All printers..., and then select a printer.
Printing methods may vary depending on the content type.
MirrorLink
You can display your device’s screen on the vehicle’s head unit monitor.
Connect your device to a vehicle to control your device’s MirrorLink apps on the vehicle’s
head unit monitor.
On the Settings screen, tap Connections → More connection settings → MirrorLink.
Your device is compatible with vehicles that support MirrorLink version 1.1 or higher.
Connecting your device to a vehicle via MirrorLink
When using this feature for the first time, connect the device to a Wi-Fi or mobile network.
1
Pair your device with a vehicle via Bluetooth.
2
Connect your device to the vehicle using a USB cable.
Refer to Pairing with other Bluetooth devices for more information.
When they are connected, access your device’s MirrorLink apps on the head unit monitor.
Ending the MirrorLink connection
Unplug the USB cable from your device and the vehicle.
176
Settings
Download booster
Set the device to download files larger than 30 MB, faster via Wi-Fi and mobile networks
simultaneously. A stronger Wi-Fi signal will provide a faster download speed.
On the Settings screen, tap Connections → More connection settings → Download
booster.
• You may incur additional charges when downloading files via the mobile network.
• When you download large files, the device may heat up. If the device exceeds a set
temperature, the feature will turn off.
• If network signals are unstable, the speed and performance of this feature may be
affected.
• If the Wi-Fi and mobile network connections have significantly different data
transfer speeds, the device may use only the fastest connection.
• This feature supports Hypertext Transmission Protocol (HTTP) 1.1 and Hypertext
Transmission Protocol Secure (HTTPS). The feature cannot be used with other
protocols, such as FTP.
Sounds and vibration
Options
Change settings for various sounds on the device.
On the Settings screen, tap Sounds and vibration.
• Sound mode: Set the device to use sound mode, vibration mode, or silent mode.
• Vibrate while ringing: Set the device to vibrate and play a ringtone for incoming calls.
• Ringtone: Change the call ringtone.
• Vibration pattern: Select a vibration pattern.
• Notification sounds: Change the notification sound.
• Volume: Adjust the volume level for call ringtones, music and videos, system sounds, and
notifications.
• Vibration intensity: Adjust the force of the vibration notification.
• Use Volume keys for media: Set the device to adjust the media volume level when you
press the Volume key.
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Settings
• System sounds and vibration: Set the device to sound or vibrate for actions, such as
turning the screen on or off or controlling the touchscreen.
• Advanced sound settings: Optimise the settings for when media is being played. Refer
to Dolby Atmos (surround sound) or Separate app sound for more information.
Dolby Atmos (surround sound)
Select a surround sound mode optimised for various types of audio, such as movies, music,
and voice. With Dolby Atmos, you can experience moving audio sounds that flows all around
you.
On the Settings screen, tap Sounds and vibration → Advanced sound settings → Sound
quality and effects → Dolby Atmos, tap the switch to activate it, and then select a mode.
Separate app sound
Set the device to play media sound from a specific app on the connected Bluetooth speaker
or headset separate from the sound of other apps.
For example, you can listen to the Navigation app through your device’s speaker while
listening to playback from the Music app through the vehicle’s Bluetooth speaker.
1
2
3
On the Settings screen, tap Sounds and vibration → Advanced sound settings →
Separate app sound and tap the switch to activate it.
Select an app to play media sounds separately and tap the Back button.
Select a device for playing the selected app’s media sound.
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Settings
Notifications
Options
Change the notification settings.
On the Settings screen, tap Notifications.
• App icon badges: Change the settings for app icon badges. Refer to App icon badges for
more information.
• Do not disturb: Set the device to mute incoming calls, notification sounds, and media,
except for allowed exceptions.
• Status bar: Set the device to display only three recent notifications and whether to show
the remaining battery level in percentage on the status bar.
• LED indicator: Set the device to turn on the LED indicator when you charge the battery,
when you have notifications, or when you make voice recordings while the screen is
turned off.
• Recently sent: View the apps that received recent notifications and change the
notification settings. To customise notification settings for more apps, tap See all →
→ All and select an app from the app list.
App icon badges
Change the settings for app icon badges.
On the Settings screen, tap Notifications → App icon badges.
To display icon badges, tap the switch to activate it. To change the badge style, select an
option under Badge style.
With number
Without number
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Settings
Display
Options
Change the display and the Home screen settings.
On the Settings screen, tap Display.
• Brightness: Adjust the brightness of the display.
• Adaptive brightness: Set the device to keep track of your brightness adjustments and
apply them automatically in similar lighting conditions.
• Blue light filter: Activate the blue light filter and change the filter settings. Refer to Blue
light filter for more information.
• Night mode: Reduce eye strain by applying the dark theme when using the device at
night or in a dark place.
• Turn on the GPS feature to set the device to activate night mode at night and
turn it off in the morning based on your current location.
• The dark theme may not be applied in some apps.
• Screen mode: Change the screen mode to adjust the display’s colour and contrast. Refer
to Changing the screen mode or adjusting the display colour for more information.
• Font size and style: Change the font size and style.
• Screen zoom: Change the screen zoom setting.
• Screen resolution: Change the screen resolution. Refer to Screen resolution for more
information.
• Full screen apps: Select apps to use with the full screen aspect ratio.
• Screen timeout: Set the length of time the device waits before turning off the display’s
backlight.
• Home screen: Change the size of the grid to display more or fewer items on the Home
screen and more.
• Edge screen: Change the settings for the Edge screen. Refer to Edge screen for more
information.
• Easy mode: Switch to easy mode to display larger icons and apply a simpler layout to the
Home screen.
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Settings
• Navigation bar: Change the navigation bar settings. Refer to Navigation bar (soft
buttons) for more information.
• Accidental touch protection: Set the device to prevent the screen from detecting touch
input when it is in a dark place, such as a pocket or bag.
• Touch sensitivity: Increase the touch sensitivity of the screen for use with screen
protectors.
• Screensaver: Set the device to launch a screensaver when the device is charging. Refer to
Screensaver for more information.
Blue light filter
Reduce eye strain by limiting the amount of blue light emitted by the screen.
While you are watching HDR videos from HDR-exclusive video services, the blue light
filter may not be applied.
1
2
3
On the Settings screen, tap Display → Blue light filter, and then tap the Turn on now
switch to activate it.
Drag the adjustment bar to adjust the filter’s opacity.
To set the schedule to apply the blue light filter to the screen, tap the Turn on as
scheduled switch to activate it and select an option.
• Sunset to sunrise: Set the device to apply the blue light filter at night and turn it off in
the morning based on your current location.
• Custom schedule: Set a specific time to apply the blue light filter.
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Settings
Changing the screen mode or adjusting the display colour
Select a screen mode suitable for viewing movies or images, or adjust the display colour to
your preference. If you select the Adaptive display mode, you can adjust the display colour
balance by colour value.
Changing the screen mode
On the Settings screen, tap Display → Screen mode and select a mode you want.
• Adaptive display: This optimises the colour range, saturation, and sharpness of your
display. You can also adjust the display colour balance by colour value.
• AMOLED cinema: This is suitable for watching videos.
• AMOLED photo: This is suitable for viewing images.
• Basic: This is set as default and is suitable for general use.
• You can adjust the display colour only in Adaptive display mode.
• Adaptive display mode may not be compatible with third-party apps.
• You cannot change the screen mode while applying the blue light filter.
Optimising the full screen colour balance
Optimise the display colour by adjusting the colour tones to your preference.
When you drag the colour adjustment bar towards Cool, the blue colour tone will increase.
When you drag the bar towards Warm, the red colour tone will increase.
1
2
3
On the Settings screen, tap Display → Screen mode → Adaptive display.
Tap
.
Adjust the colour adjustment bar under Full screen colour balance.
The colour balance of the screen will be optimised.
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Settings
Adjusting the screen tone by colour value
Increase or lower certain colour tones by adjusting the Red, Green, or Blue value individually.
1
2
3
4
On the Settings screen, tap Display → Screen mode → Adaptive display.
Tap
.
Tick Advanced options.
Adjust the Red, Green, or Blue colour bar to your preference.
The screen tone screen will be adjusted.
Screen resolution
Change the screen resolution. It is set to FHD+ by default. Higher resolutions make the
display more vivid, however they will consume more battery power.
1
2
On the Settings screen, tap Display → Screen resolution.
Select a resolution option and tap Apply.
Some currently running apps may close when you change the resolution.
Screensaver
You can set to display images as a screensaver when the screen turns off automatically. The
screensaver will be displayed when the device is charging.
1
2
On the Settings screen, tap Display → Screensaver and tap the switch to activate it.
Select an option.
If you select Photo Frame, a slideshow with selected images will start. If you select Photo
Table or Photos, selected images will appear as small cards and overlap.
183
Settings
3
4
Tap
to select albums for displaying images.
When you are finished, tap the Back button.
To preview the selected option, tap Preview.
When you tap the screen while your screensaver is displayed, the screen will turn on.
Wallpapers and themes
Change the wallpaper settings for the Home screen and the locked screen or apply various
themes to the device.
On the Settings screen, tap Wallpapers and themes.
• Wallpapers: Change the wallpaper settings for the Home screen and the locked screen.
• Themes: Change the device’s theme.
• Icons: Change the icon style.
• AODs: Select an image to display on the Always On Display.
Lock screen
Options
Change the settings for the locked screen.
On the Settings screen, tap Lock screen.
The available options may vary depending on the screen lock method selected.
• Screen lock type: Change the screen lock method.
• Smart Lock: Set the device to unlock itself when trusted locations or devices are
detected. Refer to Smart Lock for more information.
• Secure lock settings: Change screen lock settings for the selected lock method.
• Always On Display: Set the device to display information while the screen is turned off.
Refer to Always On Display for more information.
• Clock style: Change the type and colour of the clock on the locked screen.
184
Settings
• Roaming clock: Change the clock to show both the local and home time zones on the
locked screen when roaming.
• FaceWidgets: Change the settings of the items displayed on the locked screen.
• Contact information: Set the device to show contact information, such as your email
address, on the locked screen.
• Notifications: Set how to show notifications on the locked screen.
• App shortcuts: Select apps to display shortcuts to them on the locked screen.
• About Lock screen: View the Locked screen version and legal information.
Smart Lock
You can set the device to unlock itself and remain unlocked when trusted locations or devices
are detected.
For example, if you have set your home as a trusted location, when you get home your device
will detect the location and automatically unlock itself.
• This feature will be available to use after you set a screen lock method.
• If you do not use your device for four hours or when you turn on the device, you
must unlock the screen using the pattern, PIN, or password you set.
1
2
3
On the Settings screen, tap Lock screen → Smart Lock.
Unlock the screen using the preset screen lock method.
Select an option and follow the on-screen instructions to complete the setting.
185
Settings
Biometrics and security
Options
Change the settings for securing the device.
On the Settings screen, tap Biometrics and security.
• Intelligent Scan: Register both your face and irises to the device to unlock the screen
more conveniently. Refer to Intelligent Scan for more information.
• Face recognition: Set the device to unlock the screen by recognising your face. Refer to
Face recognition for more information.
• Irises: Register your irises to unlock the screen. Refer to Iris recognition for more
information.
• Fingerprints: Register your fingerprints to unlock the screen. Refer to Fingerprint
recognition for more information.
• Biometrics preferences: Change the settings for biometric data.
• Google Play Protect: Set the device to check for harmful apps and behaviour and warn
about potential harm and remove them.
• Find My Mobile: Activate or deactivate the Find My Mobile feature. Access the Find My
Mobile website (findmymobile.samsung.com) to track and control your lost or stolen
device.
You can also allow the Google location service to provide more accurate information
about the location of your device.
• Security update: View the version of your device’s software and check for updates.
• Install unknown apps: Set the device to allow the installation of apps from unknown
sources.
• Secure Folder: Create a secure folder to protect your private content and apps from
others. Refer to Secure Folder for more information.
• Secure startup: Protect your device by setting it to require a screen unlock code when
turning on the device. You must enter the unlock code to start the device and receive
messages and notifications.
• Encrypt SD card: Set the device to encrypt files on a memory card.
If you reset your device to the factory defaults with this setting enabled, the
device will not be able to read your encrypted files. Disable this setting before
resetting the device.
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Settings
• Other security settings: Configure additional security settings.
• Location: Change settings for location information permissions.
• App permissions: View the list of features and apps that have permission to use them.
You can also edit the permission settings.
• Permission usage monitor: Set to receive notifications when the permissions you select
are used by apps that you are not using. You can manage the settings of each app.
• Send diagnostic data: Set the device to automatically send the device’s diagnostic and
usage information to Samsung.
• Receive marketing information: Set whether to receive Samsung marketing
information, such as special offers, membership benefits, and newsletters.
Intelligent Scan
By using both your face and irises, you can easily and conveniently unlock the screen and
verify your identity.
• This feature may not be available depending on the region or service provider.
• If you use Intelligent Scan as a screen lock method, your face and irises cannot be
used to unlock the screen for the first time after turning on the device. To use the
device, you must unlock the screen using the pattern, PIN, or password you set
when registering your face and irises. Be careful not to forget your pattern, PIN, or
password.
• If your irises are not recognised, unlock the device using the pattern, PIN, or
password you set when registering the irises, and then re-register your irises. If
your pattern, PIN, or password is forgotten, you will not be able to use the device if
you do not reset it. Samsung is not responsible for any data loss or inconvenience
caused by forgotten unlock codes.
• If you change the screen lock method to Swipe or None, which are not secure, all
of your biometric data will be deleted. If you want to use your biometric data in
apps or features, you must register your biometric data again.
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Settings
Precautions for using Intelligent Scan
Before using Intelligent Scan, keep the following precautions in mind.
• To protect your eyes, keep the screen at least 20 cm away from your face when using iris
recognition.
• If you attach screen protectors (privacy protection films, tempered glass protectors, etc.),
the recognition may fail.
• Do not use this feature with infants. Doing so may damage their eyesight.
• Anyone who has experienced dizziness, seizures, loss of awareness, blackouts, or other
symptoms linked to an epileptic condition, or has a family history of such symptoms or
conditions, should consult a doctor before using this feature.
• Intelligent Scan is not intended for any diagnostic, therapeutic, or preventative medical
purposes.
• Your phone could be unlocked by someone that looks like you.
• Keep secure of your phone and do not let anyone else unlock your phone.
For better face and iris recognition
The phone may not recognise your irises or face when:
• something prevents a good view of your face or eyes (e.g. glasses, contact lenses, hat, low
eyelids, recent eye surgery, disease, dirt, damage to the camera, or excessive movement).
Registering irises and face
1
2
3
4
5
On the Settings screen, tap Biometrics and security → Intelligent Scan.
Unlock the screen using the preset screen lock method.
If you have not set a screen lock method, create one.
Read the on-screen instructions and tap Continue.
Select whether you are wearing glasses or not and tap Continue.
Register your face and irises.
For more information, refer to Face recognition and Iris recognition.
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Settings
Deleting registered face and iris data
You can delete face and iris data that you have registered.
1
2
3
On the Settings screen, tap Biometrics and security → Intelligent Scan.
Unlock the screen using the preset screen lock method.
Tap Remove face and iris data → Remove.
Once the registered face and iris data has been deleted, all the related features will also
be deactivated.
Unlocking the screen using Intelligent Scan
You can unlock the screen with your face and irises instead of using a pattern, PIN, or
password.
1
2
3
4
On the Settings screen, tap Biometrics and security → Intelligent Scan.
Unlock the screen using the preset screen lock method.
Tap the Intelligent Scan unlock switch to activate it.
On the locked screen, look at the screen.
When your face and irises are recognised, you can unlock the screen without using any
additional screen lock method. If your face and irises are not recognised, use the preset
screen lock method.
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Settings
Face recognition
You can set the device to unlock the screen by recognising your face.
• If you use your face as a screen lock method, your face cannot be used to unlock
the screen for the first time after turning on the device. To use the device, you must
unlock the screen using the pattern, PIN, or password you set when registering the
face. Be careful not to forget your pattern, PIN, or password.
• If you change the screen lock method to Swipe or None, which are not secure, all
of your biometric data will be deleted. If you want to use your biometric data in
apps or features, you must register your biometric data again.
Precautions for using face recognition
Before using the face recognition to unlock your device, keep the following precautions in
mind.
• Your device could be unlocked by someone or something that looks like your image.
• Face recognition is less secure than Pattern, PIN, or Password.
For better face recognition
Consider the following when using face recognition:
• Consider the conditions when registering, such as wearing glasses, hats, masks, beards, or
heavy makeup
• Ensure that you are in a well-lit area and that the camera lens is clean when registering
• Ensure your image is not blurry for better match results
190
Settings
Registering your face
For better face registration, register your face indoors and out of direct sunlight.
1
2
On the Settings screen, tap Biometrics and security → Face recognition.
Unlock the screen using the preset screen lock method.
If you have not set a screen lock method, create one.
3
4
5
Select whether you are wearing glasses or not and tap Continue.
6
Position your face inside the frame on the screen.
Read the on-screen instructions and tap Continue.
Hold the device with the screen facing towards you and look at the screen.
The camera will scan your face.
When the useful face recognition screen appears, turn on a switch to activate a feature
and tap OK.
If unlocking the screen with your face is not working properly, tap Remove face data
to remove your registered face and register your face again.
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Settings
Deleting the registered face data
You can delete face data that you have registered.
1
2
3
On the Settings screen, tap Biometrics and security → Face recognition.
Unlock the screen using the preset screen lock method.
Tap Remove face data → Remove.
Once the registered face is deleted, all the related features will also be deactivated.
Unlocking the screen with your face
You can unlock the screen with your face instead of using a pattern, PIN, or password.
1
2
3
On the Settings screen, tap Biometrics and security → Face recognition.
Unlock the screen using the preset screen lock method.
Tap the Face unlock switch to activate it.
If you want to reduce the possibility of recognising faces in photos or videos, tap the
Faster recognition switch to deactivate it. This may decrease the face recognition
speed.
4
On the locked screen, look at the screen.
When your face is recognised, you can unlock the screen without using any additional
screen lock method. If your face is not recognised, use the preset screen lock method.
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Settings
Iris recognition
The iris recognition feature uses the unique characteristics of your irises, such as their shape
and pattern, to strengthen the security of your device. Your iris data can be used for various
authentication purposes. After registering your irises, you can set the device to use your irises
for the following features:
• Web sign-in
• Samsung account verification
• Samsung Pay
• Screen lock
• Secure Folder
• This feature may not be available depending on the region or service provider.
• If you use your iris as a screen lock method, your irises cannot be used to unlock
the screen for the first time after turning on the device. To use the device, you must
unlock the screen using the pattern, PIN, or password you set when registering the
irises. Be careful not to forget your pattern, PIN, or password.
• If your irises are not recognised, unlock the device using the pattern, PIN, or
password you set when registering the irises, and then re-register your irises. If
your pattern, PIN, or password is forgotten, you will not be able to use the device if
you do not reset it. Samsung is not responsible for any data loss or inconvenience
caused by forgotten unlock codes.
• If you change the screen lock method to Swipe or None, which are not secure, all
of your biometric data will be deleted. If you want to use your biometric data in
apps or features, you must register your biometric data again.
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Settings
Precautions for using iris recognition
Before using iris recognition, keep the following precautions in mind.
• To protect your eyes, keep the screen at least 20 cm away from your face when using iris
recognition.
• If you attach screen protectors (privacy protection films, tempered glass protectors, etc.),
the recognition may fail.
• Do not use iris recognition with infants. Doing so may damage their eyesight.
• Anyone who has experienced dizziness, seizures, loss of awareness, blackouts, or other
symptoms linked to an epileptic condition, or has a family history of such symptoms or
conditions, should consult a doctor before using iris recognition.
• Biometric data collected and stored locally by the iris scanner is not intended for any
diagnostic, therapeutic, or preventative medical purposes.
For better iris recognition
The phone may not recognise your eyes when:
• something prevents the camera from getting a good view of your irises (e.g. glasses, low
eyelids, recent eye surgery, disease, dirt, damage to the camera, or excessive movement).
• the lighting is very different from when you recorded your irises (e.g. direct sunlight).
Hold your device about 25-35 cm away from your face with the screen facing towards you.
25-35 cm
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Settings
Registering irises
The device can save the iris data of one person only. You cannot register more than
one set of irises.
1
2
On the Settings screen, tap Biometrics and security → Irises.
3
Read the on-screen instructions and tap Continue → Continue.
4
Unlock the screen using the preset screen lock method.
If you have not set a screen lock method, create one.
To register only one iris of your eyes, tick Register just 1 iris.
Hold the device with the screen facing towards you and look at the screen.
25-35 cm
5
Position your eyes inside the circles on the screen and open your eyes wide.
The iris recognition camera will scan your irises.
195
Settings
Deleting registered iris data
You can delete iris data that you have registered.
1
2
3
On the Settings screen, tap Biometrics and security → Irises.
Unlock the screen using the preset screen lock method.
Tap Remove iris data → REMOVE.
Once the registered iris data has been deleted, all the related features will also be
deactivated.
Using irises to sign in to accounts
You can use your irises to sign in to webpages that support password saving.
This feature is only available for webpages that you access via the Internet app.
1
2
3
4
5
6
On the Settings screen, tap Biometrics and security → Irises.
Unlock the screen using the preset screen lock method.
Tap the Web sign-in switch to activate it.
Open a webpage that you want to sign in to with your irises.
Enter your user name and password, and then tap the webpage’s sign in button.
Tick Sign in using biometrics next time and tap Remember.
You can use your irises to verify your account and password to sign in to the webpage.
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Settings
Verifying the Samsung account password
Use your irises to verify your Samsung account password. You can use your irises instead of
entering your password, for example, when you purchase content from Galaxy Apps.
1
2
3
4
On the Settings screen, tap Biometrics and security → Irises.
Unlock the screen using the preset screen lock method.
Tap the Samsung account switch to activate it.
Sign in to your Samsung account.
Using irises with Samsung Pay
You can use irises with Samsung Pay to make payments quickly and securely. Refer to
Samsung Pay for more information.
Unlocking the screen with your irises
You can unlock the screen with your irises instead of using a pattern, PIN, or password.
1
2
3
On the Settings screen, tap Biometrics and security → Irises.
Unlock the screen using the preset screen lock method.
Tap the Iris unlock switch to activate it.
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Settings
4
On the locked screen, swipe in any direction and position your eyes inside the circles on
the screen to scan your irises.
25-35 cm
To unlock the screen using iris recognition, without swiping on the locked screen, tap Screenon iris recognition switch to activate it.
198
Settings
Fingerprint recognition
In order for fingerprint recognition to function, your fingerprint information needs to be
registered and stored in your device. After registering, you can set the device to use your
fingerprint for the features below:
• Web sign-in
• Samsung account verification
• Samsung Pay
• Screen lock
• Secure Folder
• This feature may not be available depending on the region or service provider.
• Fingerprint recognition uses the unique characteristics of each fingerprint to
enhance the security of your device. The likelihood of the fingerprint sensor
confusing two different fingerprints is very low. However, in rare cases where
separate fingerprints are very similar the sensor may recognise them as identical.
• If you use your fingerprint as a screen lock method, your fingerprint cannot be
used to unlock the screen for the first time after turning on the device. To use
the device, you must unlock the screen using the pattern, PIN, or password you
set when registering the fingerprint. Be careful not to forget your pattern, PIN, or
password.
• If your fingerprint is not recognised, unlock the device using the pattern, PIN,
or password you set when registering the fingerprint, and then re-register your
fingerprints. If your pattern, PIN, or password is forgotten, you will not be able to
use the device if you do not reset it. Samsung is not responsible for any data loss or
inconvenience caused by forgotten unlock codes.
• If you change the screen lock method to Swipe or None, which are not secure, all
of your biometric data will be deleted. If you want to use your biometric data in
apps or features, you must register your biometric data again.
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Settings
For better fingerprint recognition
When you scan your fingerprints on the device, be aware of the following conditions that
may affect the feature’s performance:
• The fingerprint recognition sensor recognises fingerprints. Ensure that the fingerprint
recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and
necklaces.
• Covering the fingerprint recognition sensor with protective films, stickers, or other
accessories may decrease the fingerprint recognition rate. If the fingerprint recognition
sensor is initially covered with a protective film, remove it before using the fingerprint
recognition sensor.
• Ensure that the fingerprint recognition sensor and your fingers are clean and dry.
• The device may not recognise fingerprints that are affected by wrinkles or scars.
• The device may not recognise fingerprints from small or thin fingers.
• If you bend your finger or use a fingertip, the device may not recognise your fingerprints.
Make sure to cover the entire fingerprint recognition sensor with your finger.
• To improve recognition performance, register fingerprints of the hand used most often to
perform tasks on the device.
• In dry environments, static electricity can build up in the device. Avoid using this feature
in dry environments or before using the feature, discharge static electricity by touching a
metal object.
Registering fingerprints
1
2
On the Settings screen, tap Biometrics and security → Fingerprints.
Unlock the screen using the preset screen lock method.
If you have not set a screen lock method, create one.
200
Settings
3
Swipe your finger downwards over the fingerprint recognition sensor.
Repeat this action until the fingerprint is registered. When you are finished registering
your fingerprints, tap Done.
Deleting registered fingerprints
You can delete registered fingerprints.
1
2
3
On the Settings screen, tap Biometrics and security → Fingerprints.
Unlock the screen using the preset screen lock method.
Select a fingerprint to delete and tap Remove → Remove.
Using fingerprints to sign in to accounts
You can use your fingerprints to sign in to webpages that support password saving.
This feature is only available for webpages that you access via the Internet app.
1
2
3
4
On the Settings screen, tap Biometrics and security → Fingerprints.
Unlock the screen using the preset screen lock method.
Tap the Web sign-in switch to activate it.
Open a webpage that you want to sign in to with a fingerprint.
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Settings
5
6
Enter your user name and password, and then tap the webpage’s sign in button.
Tick Sign in using biometrics next time and tap Remember.
You can use your fingerprint to verify your account and password to sign in to the
webpage.
Verifying the Samsung account password
Use fingerprints to verify your Samsung account password. You can use a fingerprint instead
of entering your password, for example, when you purchase content from Galaxy Apps.
1
2
3
4
On the Settings screen, tap Biometrics and security → Fingerprints.
Unlock the screen using the preset screen lock method.
Tap the Samsung account switch to activate it.
Sign in to your Samsung account.
Using fingerprints with Samsung Pay
You can use fingerprints with Samsung Pay to make payments quickly and securely. Refer to
Samsung Pay for more information.
Unlocking the screen with your fingerprints
You can unlock the screen with your fingerprint instead of using a pattern, PIN, or password.
1
2
3
4
On the Settings screen, tap Biometrics and security → Fingerprints.
Unlock the screen using the preset screen lock method.
Tap the Fingerprint unlock switch to activate it.
On the locked screen, place your finger on the fingerprint recognition sensor and scan
your fingerprint.
202
Settings
Secure Folder
Secure Folder protects your private content and apps, such as photos and contacts, from
being accessed by others. You can keep your private content and apps secure even when the
device is unlocked.
Secure Folder is a separate, secured storage area. The data in Secure Folder cannot be
transferred to other devices via unapproved sharing methods, such as USB or Wi-Fi
Direct. Attempting to customise the operating system or modifying software will
cause Secure Folder to be automatically locked and inaccessible. Before saving data in
Secure Folder, make sure to back up a copy of the data in another secure location.
203
Settings
Setting up Secure Folder
1
2
3
4
5
Launch the Settings app and tap Biometrics and security → Secure Folder.
Tap Continue.
Enter your Samsung account ID and password and tap Sign in.
Read and agree to the terms and conditions and tap OK.
Select a lock method to use for Secure Folder and follow the on-screen instructions to
complete the setup.
To change the name or icon colour of Secure Folder, tap → Customise icon.
• When you launch the Secure Folder app, you must unlock the app using your
preset lock method.
• If you forget your Secure Folder unlock code, you can reset it using your Samsung
account. Tap the reset button at the bottom of the locked screen, and enter your
Samsung account password.
Setting auto lock for Secure Folder
Set the device to automatically lock Secure Folder when it is not being used.
1
2
Launch the Secure Folder app and tap → Settings → Auto lock Secure Folder.
Select a lock option.
To manually lock your Secure Folder, tap → Lock.
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Settings
Moving content to Secure Folder
Move content, such as photos and contacts, to Secure Folder. The following actions are an
example of moving an image from the default storage to Secure Folder.
1
2
3
Launch the Secure Folder app and tap Add files.
Tap Images, tick images to move, and then tap Done.
Tap Move.
The selected items will be deleted from the original folder and moved to Secure Folder.
To copy items, tap Copy.
The method for moving content may vary depending on the content type.
Moving content from Secure Folder
Move content from Secure Folder to the corresponding app in the default storage. The
following actions are an example of moving an image from Secure Folder to the default
storage.
1
2
Launch the Secure Folder app and tap Gallery.
Select an image and tap → Move out of Secure Folder.
The selected items will be moved to Gallery in the default storage.
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Settings
Adding apps
Add an app to use in Secure Folder.
1
2
Launch the Secure Folder app and tap Add apps.
Tick one or more apps installed on the device and tap Add.
To install apps from Play Store or Galaxy Apps, tap Download from Play Store or
Download from Galaxy Store.
Removing apps from Secure Folder
Tap and hold an app to delete, and tap Uninstall.
Adding accounts
Add your Samsung and Google accounts, or other accounts, to sync with the apps in Secure
Folder.
1
2
3
Launch the Secure Folder app and tap → Settings → Accounts → Add account.
Select an account service.
Follow the on-screen instructions to complete the account setup.
Hiding Secure Folder
You can hide the Secure Folder shortcut from the Apps screen.
Launch the Secure Folder app, tap → Settings, and then tap the Show Secure Folder
switch to deactivate it.
Alternatively, drag the status bar downwards to open the notification panel. Then, swipe
downwards on the notification panel and tap Secure Folder to deactivate the feature.
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Settings
Backing up and restoring Secure Folder
Back up content and apps in Secure Folder to Samsung Cloud using your Samsung account
and restore them later.
Backing up data
1
2
3
4
Launch the Secure Folder app and tap → Settings → Backup and restore.
Tap Add account and sign in to your Samsung account.
Tap Back up Secure Folder data.
Tick items you want to back up and tap Back up now.
Data will be backed up to Samsung Cloud.
Restoring data
1
2
3
4
Launch the Secure Folder app and tap → Settings → Backup and restore.
Tap Restore.
Tap
to select a device to restore the data.
Select the data types you want to restore and tap Restore now.
Backed up data will be restored to your device.
Uninstalling Secure Folder
You can uninstall Secure Folder, including the content and apps in it.
Launch the Secure Folder app and tap → Settings → More settings → Uninstall.
To back up content before uninstalling Secure Folder, tick Move media files out of Secure
Folder and tap UNINSTALL. To access data backed from Secure Folder, open the Samsung
folder, launch the My Files app, and then tap Internal storage → Secure Folder.
Notes saved in Samsung Notes will not be backed up.
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Settings
Accounts and backup
Options
Sync, back up, or restore your device’s data using Samsung Cloud. You can also register and
manage accounts, such as your Samsung account or Google account, or transfer data to or
from other devices via Smart Switch.
On the Settings screen, tap Accounts and backup.
• Accounts: Add your Samsung and Google accounts, or other accounts, to sync with.
• Backup and restore: Keep your personal information, app data, and settings safe on your
device. You can back up your sensitive information and access it later. You must sign in to
your Google or Samsung account to back up or restore data.
• Samsung Cloud: Manage the content that you want to store securely in Samsung Cloud.
Check the usage status of your Samsung Cloud storage, and sync, back up, and restore
your data. Refer to Samsung Cloud for more information.
• Smart Switch: Launch Smart Switch and transfer data from your previous device. Refer to
Transferring data from your previous device (Smart Switch) for more information.
Regularly back up your data to a safe location, such as Samsung Cloud or a computer,
so that you can restore it if the data is corrupted or lost due to an unintended factory
data reset.
Samsung Cloud
Back up data from your previous device to Samsung Cloud and restore the data to your
new device. You can also sync data saved in your device with Samsung Cloud and view data
saved on the Samsung Cloud. You must register and sign in to your Samsung account to use
Samsung Cloud. Refer to Samsung account for more information.
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Settings
Backing up data from your previous device
1
2
On your previous device, sign in to your Samsung account.
Launch the Settings app, select the backup option, and back up your data.
• If your device supports Samsung Cloud, launch the Settings app, tap Accounts
and backup → Samsung Cloud → Back up this phone, tick items you want to
back up, and then tap Back up to back up your data.
• The data backup method may vary depending on your model.
• Some data will not be backed up. To check which data will be backed up, launch
the Settings app, tap Accounts and backup → Samsung Cloud → Back up this
phone.
• To view the backup data for each device in your Samsung Cloud, launch the
Settings app, tap Accounts and backup → Samsung Cloud → Restore data →
, and then select a device you want.
Restoring data from your previous device
1
On your new device, launch the Settings app and tap Accounts and backup →
Samsung Cloud.
2
3
Tap Restore data →
and select a previous device.
Tick the data types you want to restore and tap Restore.
Syncing data from your device
You can sync data saved in your device, such as images, videos, and events, with Samsung
Cloud and access it from other devices.
1
On your new device, launch the Settings app and tap Accounts and backup →
Samsung Cloud.
2
3
Tap → Settings → Sync and auto backup settings → Sync.
Tap the switches next to the items you want to sync with.
You can check the saved data or change the settings by tapping the Gallery, Other
synced data, or Samsung Cloud Drive.
209
Settings
Google
Configure settings for some features provided by Google.
On the Settings screen, tap Google.
Advanced features
Options
Activate advanced features and change the settings that control them.
On the Settings screen, tap Advanced features.
Excessive shaking or an impact to the device may cause an unintended input for
some features using sensors.
• Smart pop-up view: Select apps to view their notifications via pop-up windows. When
using this feature, you can quickly view the contents via pop-up windows by tapping the
icon on the screen.
This feature is only available in apps that support the Multi window feature.
• Smart capture: Set the device to capture the current screen and scrollable area, and crop
and share the screenshot immediately.
• Direct share: Set the device to display the people you contacted on the sharing options
panel to allow you to share content directly.
• Reduce animations: Set the device to reduce certain screen effects if you are sensitive to
animations or screen movement.
• Motions and gestures: Activate the motion feature and configure settings.
• Game Launcher: Activate the Game Launcher. Refer to Game Launcher for more
information.
• Dual Messenger: Install the second app and use two separate accounts for the same
messenger app. Refer to Dual Messenger for more information.
• Video enhancer: Enhance the image quality of your videos to enjoy brighter and more
vivid colours.
This feature may not be available in some apps.
210
Settings
• Send SOS messages: Set the device to send help messages by pressing the Power
key three times. You can also send sound recordings along with the message to the
recipients.
Dual Messenger
Install the second app and use two separate accounts for the same messenger app.
1
On the Settings screen, tap Advanced features → Dual Messenger.
2
Tap the switch of an app to install the second app.
Supported apps will appear.
The second app will be installed. The second app’s icon will be displayed with . When
you receive notifications from the second app, the notifications will be displayed with
to distinguish them from the first app’s notifications.
Second app
• The Dual Messenger feature may not be available depending on the app.
• Some features of the app may be limited for the second app.
Uninstalling a second app
1
2
On the Settings screen, tap Advanced features → Dual Messenger.
Tap the switch of the app you want to disable and tap Disable or Uninstall.
All data related to the second app will be deleted.
If you uninstall the first app, the second app will also be deleted.
211
Settings
Device care
The device care feature provides an overview of the status of your device’s battery, storage,
memory, and system security. You can also automatically optimise the device with a tap of
your finger.
Battery
Security
Storage
Memory
Using the quick optimisation feature
On the Settings screen, tap Device care → Fix now or Optimise now.
The quick optimisation feature improves device performance through the following actions.
• Clearing some memory.
• Deleting unnecessary files and closing apps running in the background.
• Managing abnormal battery usage.
• Scanning for crashed apps and malware.
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Settings
Battery
Check the remaining battery power and time to use the device. For devices with low battery
levels, conserve battery power by activating power saving features.
On the Settings screen, tap Device care → Battery.
• The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
• You may not receive notifications from some apps that use power saving mode.
Managing battery usage
Select a power mode that suits your device usage purposes.
Tap Power mode and select an option.
• High performance: The screen is as bright as possible and at maximum resolution. The
battery may drain quickly.
• Optimised: Optimised for a balance between the device’s performance and battery
usage.
• Medium power saving: Activate power saving mode to extend the battery’s usage time.
• Maximum power saving: In maximum power saving mode, the device decreases battery
consumption by activating night mode and limiting the apps and features available.
Network connections, except for the mobile network, will be deactivated.
You can set the device to charge the battery more quickly. Tap → Settings and tap the Fast
cable charging switch to activate it.
Managing battery usage for each app
You can save battery power by preventing apps that are running in the background from
using battery power when they are not being used. Select apps from the apps list and tap the
Put app to sleep switch to activate the feature. Also, tap → Settings and set up the options
under App power management.
213
Settings
Storage
Check the status of the used and available memory.
On the Settings screen, tap Device care → Storage.
• The actual available capacity of the internal memory is less than the specified
capacity because the operating system and default apps occupy part of the
memory. The available capacity may change when you update the device.
• You can view the available capacity of the internal memory in the Specification
section for your device on the Samsung website.
Managing the memory
To delete residual files, such as cache, tap CLEAN NOW. To delete files or uninstall apps that
you do not use any more, select a category under App data or User data. Then, tick items to
select and tap DELETE or UNINSTALL.
Memory
On the Settings screen, tap Device care → Memory.
To speed up your device by stopping apps running in the background, tick apps from the
apps list, and tap CLEAN NOW.
Security
Check the device’s security status. This feature scans your device for malware.
On the Settings screen, tap Device care → Security → Scan phone.
Apps
Manage the device’s apps and change their settings. You can view the apps’ usage
information, change their notification or permission settings, or uninstall or disable
unnecessary apps.
On the Settings screen, tap Apps.
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Settings
General management
Customise your device’s system settings or reset the device.
On the Settings screen, tap General management.
• Language and input: Select device languages and change settings, such as keyboards
and voice input types. Some options may not be available depending on the selected
language. Refer to Adding device languages for more information.
• Date and time: Access and alter the settings to control how the device displays the time
and date.
If the battery remains fully discharged, the time and date is reset.
• Contact us: Ask questions or view frequently asked questions. Refer to Samsung
Members for more information.
• Reset: Reset your device’s settings or perform a factory data reset. You can reset all your
settings, or only network settings, or accessibility settings. You can also set the device to
restart at a preset time for device optimisation.
Adding device languages
You can add languages to use on your device.
1
On the Settings screen, tap General management → Language and input → Language
→ Add language.
To view all the languages that can be added, tap → All languages.
2
3
Select a language to add.
To set the selected language as the default language, tap Set as default. To keep the
current language setting, tap Keep current.
The selected language will be added to your languages list. If you changed the default
language, the selected language will be added to the top of the list.
To change the default language from your languages list, drag next to a language
and move it to the top of the list. Then, tap Apply. If an app does not support the default
language, the next supported language in the list will be used.
215
Settings
Accessibility
Configure various settings to improve accessibility to the device. Refer to Accessibility for
more information.
On the Settings screen, tap Accessibility.
Software update
Update your device’s software via the firmware over-the-air (FOTA) service. You can also
schedule software updates.
On the Settings screen, tap Software update.
If emergency software updates are released for your device’s security and to block
new types of security threats, they will be installed automatically without your
agreement.
• Download and install: Check for and install updates manually.
• Auto download over Wi-Fi: Set the device to download updates automatically when
connected to a Wi-Fi network.
• Last update: View information about the last software update.
Security updates information
Security updates are provided to strengthen the security of your device and protect your
personal information. For security updates for your model, visit security.samsungmobile.com.
The website supports only some languages.
User manual
View help information to learn how to use the device and apps or configure important
settings.
On the Settings screen, tap User manual.
216
Settings
About phone
Access your device’s information.
On the Settings screen, tap About phone.
To change your device’s name, tap Edit.
• Status: View various device information, such as the SIM card status, Wi-Fi MAC address,
and serial number.
• Legal information: View legal information related to the device, such as safety
information and the open source licence.
• Software information: View the device’s software information, such as its operating
system version and firmware version.
• Battery information: View the device’s battery status and information.
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Accessibility
About Accessibility
Improve accessibility with features that make the device easier to use for users who have
impaired vision, hearing, and reduced dexterity.
Launch the Settings app and tap Accessibility. You can check the accessibility feature you are
to view features you are currently using or tap Turn off
using at the top of the screen. Tap
to disable the features quickly.
Voice Assistant (Voice feedback)
Activating or deactivating Voice Assistant
When you activate Voice Assistant, the device will start voice feedback. When you tap the
selected feature once, the device will read the text on the screen aloud. Tapping the feature
twice will activate the feature.
Launch the Settings app, tap Accessibility → Screen reader, and then tap the Voice
Assistant switch to activate it.
To deactivate Voice Assistant, tap the switch and tap anywhere on the screen twice quickly.
To view how to use Voice Assistant, tap Tutorial.
Some features are not available while you are using Voice Assistant.
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Appendix
Controlling the screen with finger gestures
You can use various finger gestures to control the screen while you are using Voice Assistant.
One finger gestures
• Tapping: Read aloud the item under your finger. To explore the screen, place a finger on
the screen and move it on the screen.
• Tapping twice: Open the selected item. While selected items are read aloud, when you
hear the item you want, release your finger from the item. Then, tap anywhere on the
screen twice quickly.
• Double-tapping and holding the screen: Move an item or access an available option.
• Swiping to the left: Read the previous item.
• Swiping to the right: Read the next item.
• Swiping upwards or downwards: Change the most recent contextual menu settings.
• Swiping to the left then right in one motion: Scroll up the screen.
• Swiping to the right then left in one motion: Scroll down the screen.
• Swiping upwards then downwards in one motion: Move to the first item on the screen.
• Swiping downwards then upwards in one motion: Move to the last item on the screen.
Two finger gestures
• Tapping twice: Start, pause, or resume the current action.
• Tapping three times: Check the current time, remaining battery power, and more. To
change items that are read aloud, launch the Settings app and tap Accessibility →
Screen reader → Settings → Status bar information.
• Tapping four times: Activate or deactivate voice feedback.
• Swiping to the left: Move to the next page.
• Swiping to the right: Return to the previous page.
• Swiping upwards: Scroll down the list.
• Swiping downwards: Scroll up the list.
• Swipe upwards or downwards on the Home screen: Open the Apps screen.
• Swipe upwards or downwards on the Apps screen: Return to the Home screen.
• Swiping in any direction on the locked screen: Unlock the screen.
• Swiping downwards from the top of the screen: Open the notification panel.
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Three finger gestures
• Tapping: Start reading items aloud from the top.
• Tapping twice: Start reading from the next item.
• Tapping three times: Read the last selected text and copy it to the clipboard.
• Swiping to the left or right: Open the contextual menu and scroll through the options.
• Swiping upwards or downwards: Change the text reading and selecting granularity.
• Swiping upwards then downwards in one motion: Return to the previous screen.
• Swiping downwards then upwards in one motion: Return to the Home screen.
Four finger gestures
• Tapping: Return to the previous screen.
• Tapping twice: Return to the Home screen.
• Tapping three times: Open the list of recent apps.
Using the contextual menu
While you are using Voice Assistant, swipe to the left or right with three fingers. The
contextual menu will appear and the device will read the options aloud. Swipe to the left or
right with three fingers to scroll through the options. When you hear the option you want,
swipe upwards or downwards to use the option or adjust the settings for the option. For
example, when you hear Speech rate, you can adjust the speech rate by swiping upwards or
downwards.
Adding and managing image labels
You can assign labels to images on the screen. The device reads aloud the labels when the
images are selected. Add labels to unlabelled images by tapping the screen twice with three
fingers and holding.
To manage the labels, launch the Settings app and tap Accessibility → Screen reader →
Settings → Manage custom labels.
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Configuring settings for Voice Assistant
Configure settings for Voice Assistant for your convenience.
Launch the Settings app and tap Accessibility → Screen reader → Settings.
• Text-to-speech: Change the settings for text-to-speech features used when Voice
Assistant is activated, such as languages, speed, and more.
• Verbosity: Customise the detailed settings for voice feedback.
• Mute with proximity sensor: Set the device to pause voice feedback when you place
your hand over the sensor at the top of the device.
• Shake for continuous reading: Set the device to read aloud the text displayed on the
screen when you shake the device. You can select from various shaking intensity.
• Speak passwords: Set the device to read the characters aloud when you enter your
password.
• Read out caller ID: Set the device to read the caller’s name aloud when you have an
incoming call.
• Vibration feedback: Set the device to vibrate when you control the screen, such as
selecting an item.
• Sound feedback: Set the device to emit a sound when you control the screen, such as
selecting an item. You can also adjust the volume of the sound played when you touch
the screen to control it.
• Focus on speech audio: Set the device to turn the media volume down when the device
reads an item aloud.
• Focus indicator: Set the device to thicken the border of the focus indicator that appears
when you tap items. You can also change the colour of the indicator.
• Single-tap activation: Set the device to activate the selected item with a single tap.
• Single-tap navigation bar: Set the device to use the buttons on the navigation bar with
a single tap.
• Quick menu: Select contextual menu options to display when you swipe to the left or
right with three fingers.
• Manage custom labels: Manage the labels you added.
• Keyboard shortcuts: Set key shortcuts to use when using an external keyboard.
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• Status bar information: Select items to read aloud when you tap the screen three times
with two fingers.
• Developer options: Set options for app development.
Entering text using the keyboard
To display the keyboard, tap the text input field, and then tap anywhere on the screen twice
quickly.
To activate the rapid key input feature, launch the Settings app, tap Accessibility → Screen
reader, and then tap the Quick typing switch to activate it.
When you touch the keyboard with your finger, the device reads aloud the character keys
under your finger. When you hear the character you want, release your finger from the screen
to select it. The character is entered and the device reads the text aloud.
If Quick typing is not activated, release your finger from the character you want, and then tap
anywhere on the screen twice quickly.
This feature will appear only when Voice Assistant has been activated.
Entering additional characters
Tap and hold a key on the keyboard to enter additional characters available for the key. A
pop-up window appears above the key showing available characters. To select a character,
drag your finger on the pop-up window until you hear the character you want, and release it.
Visibility enhancements
Using the high contrast theme
Apply a clear theme that displays light-coloured content on a dark background.
Launch the Settings app, tap Accessibility → Visibility enhancements → High contrast
theme, and then select a theme you want.
Using the high contrast font
Adjust the colour and outline of fonts to increase the contrast between the text and the
background.
Launch the Settings app, tap Accessibility → Visibility enhancements, and then tap the
High contrast fonts switch to activate it.
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Using the high contrast keyboard
Change the colours of the Samsung keyboard to increase the contrast between the text and
the background.
Launch the Settings app, tap Accessibility → Visibility enhancements, and then tap the
High contrast keyboard switch to activate it.
Displaying button shapes
Display button shapes with frames to make them stand out.
Launch the Settings app, tap Accessibility → Visibility enhancements, and then tap the
Show button shapes switch to activate it.
Reversing the display colours
Improve screen visibility to help users recognise text on the screen more easily.
Launch the Settings app, tap Accessibility → Visibility enhancements, and then tap the
Negative colours switch to activate it.
Colour adjustment
Adjust how colours are displayed on the screen if you have difficulty in distinguishing colours.
The device changes the colours into more recognisable colours.
Launch the Settings app, tap Accessibility → Visibility enhancements → Colour
adjustment, and then tap the switch to activate it. Select an option.
To adjust the intensity of colour, drag the adjustment bar under Intensity.
If you select Personalised colour, you can personalise the colour of the screen. Follow the
on-screen instructions to complete the colour adjustment procedure.
Colour lens
Adjust the screen colours if you have difficulty in reading the text.
Launch the Settings app, tap Accessibility → Visibility enhancements → Colour lens, and
then tap the switch to activate it. Select a colour you want.
To adjust the transparency level, drag the adjustment bar under Opacity.
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Appendix
Reducing screen motion effects
Reduce animation effects if you are sensitive to animations or screen movement.
Launch the Settings app, tap Accessibility → Visibility enhancements, and then tap the
Remove animations switch to activate it.
Using a magnifier
Activate a magnifier to zoom in on the screen to view a larger version of the content.
Launch the Settings app, tap Accessibility → Visibility enhancements, and then tap the
Magnifier window switch to activate it. The magnifier will appear on the screen.
Drag the edge of the magnifier frame to move the magnifier to where you want to zoom in
on the screen.
Magnifying the screen
Magnify the screen and zoom in on a specific area.
Launch the Settings app and tap Accessibility → Visibility enhancements →
Magnification.
• Triple tap screen to magnify: Zoom in by tapping the screen three times. To return to the
normal view, tap the screen three times again.
• Tap button to magnify: Zoom in by tapping on the navigation bar, and then tapping
where you want to magnify the screen. To return to the normal view, tap .
To explore the screen, drag two or more fingers across the magnified screen.
To adjust zoom ratio, pinch two or more fingers on the magnified screen or spread them
apart.
You can also temporarily magnify the screen by tapping the screen three times and holding.
Or, tap , and then tap and hold the screen. While holding the screen, drag your finger to
explore the screen. Release your finger to return to the normal view.
• Keyboards and the navigation bar on the screen cannot be magnified.
• When this feature is activated, the performance of some apps may be affected.
Enlarging mouse or touchpad pointers
Enlarge the pointer when using an external mouse or touchpad.
Launch the Settings app, tap Accessibility → Visibility enhancements, and then tap the
Large mouse/touchpad pointer switch to activate it.
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Changing font
Change the font size and style.
Launch the Settings app and tap Accessibility → Visibility enhancements → Font size and
style.
Changing screen zoom
Change the screen zoom setting.
Launch the Settings app and tap Accessibility → Visibility enhancements → Screen zoom.
Hearing enhancements
Sound detectors
Set the device to vibrate when it detects your doorbell or a baby crying.
While this feature is enabled, the voice recognition will not operate.
Baby crying detector
Launch the Settings and tap Accessibility → Hearing enhancements → Sound detectors
→ Baby crying detector → Start. The device will vibrate when it detects sound and the alert
will be saved as a log.
Doorbell detector
1
2
3
Launch the Settings and tap Accessibility → Hearing enhancements → Sound
detectors → Doorbell detector.
Tap Record to make a recording of your doorbell.
The device will detect and record the doorbell.
Tap Test and ring your doorbell to check if it is recorded correctly. When the device
detects the doorbell sound, tap Start.
To change the doorbell sound, tap Change doorbell sound.
The device will vibrate when it detects sound and the alert will be saved as a log.
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Appendix
Turning off all sounds
Set the device to mute all device sounds, such as media sounds, and the caller’s voice during
a call.
Launch the Settings app, tap Accessibility → Hearing enhancements, and then tap the
Mute all sounds switch to activate it.
Adjusting the sound balance
Set the device to adjust the sound balance when using an earphone.
1
2
3
Connect an earphone to the device and wear it.
Launch the Settings app and tap Accessibility → Hearing enhancements.
Drag the adjustment bar under Left/right sound balance to the left or right and adjust
the sound balance.
Mono audio
Mono output combines stereo sound into one signal that is played through all earphone
speakers. Use this if you have a hearing impairment or if a single earbud is more convenient.
Launch the Settings app, tap Accessibility → Hearing enhancements, and then tap the
Mono audio switch to activate it.
Caption settings
Launch the Settings app, tap Accessibility → Hearing enhancements → Samsung subtitles
(CC) or Google subtitles (CC), and then tap the switch to activate it.
Select an option for configuring the caption settings.
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Appendix
Speech-to-text
The device records your voice and simultaneously converts it to on-screen text.
1
2
3
Launch the Settings app and tap Accessibility → Hearing enhancements → Speechto-text.
Tap
and record with the microphone.
When you are finished recording, tap DONE.
To view recorded files or change the voice memo system language, launch the Voice
Recorder app.
Interaction and dexterity
Universal switch
You can control the touchscreen by connecting an external switch, by tapping the screen, or
by using head movements and face gestures.
1
2
3
4
Launch the Settings app and tap Accessibility → Interaction and dexterity →
Universal switch.
Read the on-screen instructions and tap Done.
Tap the switch to activate it.
If the universal switches are not registered on the device, tap Add switch and set
switches to control the device.
To activate the universal switch feature, at least one switch must be registered on the
device.
To set switches to control the device, tap the switch under Switches.
To deactivate this feature, press the Power key and the Volume Up key simultaneously.
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Appendix
Assistant menu
Displaying the assistive shortcut icon
Set the device to display the assistive shortcut icon for accessing apps, features, and settings.
You can easily control the device by tapping the assistive menus in the icon.
1
2
Launch the Settings app and tap Accessibility → Interaction and dexterity → Assistant
menu.
Tap the switch to activate it.
The assistive shortcut icon appears at the bottom right of the screen.
To adjust the assistant shortcut icon’s transparency level, drag the adjustment bar under
Transparency.
Accessing assistive menus
The assistive shortcut icon appears as a floating icon for easy access to the assistive menus
from any screen.
When you tap the assistive shortcut icon, the icon expands slightly and the assistive menus
appear on the icon. Tap the left or right arrow to move to other panels or swipe to the left or
right to select other menus.
Using the cursor
On the assistive menu, tap Cursor. You can control the screen using small finger movements
on the touch area. Drag your finger on the touch area to move the cursor. Also, tap the screen
to select items under the cursor.
Use the following options:
•
/
: Scroll left or right on the screen.
•
/
: Scroll up or down the screen.
•
: Magnify the area where the cursor is located.
Turn off the Always On Display before using this feature.
•
: Change the touchpad and cursor settings.
•
: Move the touch area to another location.
•
: Close the touch area.
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Appendix
Using enhanced assistive menus
Set the device to display enhanced assistive menus for selected apps.
Launch the Settings app, tap Accessibility → Interaction and dexterity → Assistant menu
→ Assistant plus, tap the switch to activate it, and then select apps.
Click after pointer stops
Set the device to select an item automatically when you place the mouse pointer over the
item.
Launch the Settings app, tap Accessibility → Interaction and dexterity, and then tap the
Click after pointer stops switch to activate it.
Answering or ending calls
Change the method for answering or ending calls.
Launch the Settings app and tap Accessibility → Interaction and dexterity → Answering
and ending calls.
Select the desired method.
Using single tap mode
When an alarm sounds or a call comes in, tap the button to stop the alarm, or answer or reject
the call instead of dragging the button.
Launch the Settings app and tap Accessibility → Interaction and dexterity, and then tap
the Single tap to swipe switch to activate it.
Easy screen turn on
Turn on the screen by moving your hand above the sensor at the top of the device. You can
turn on the screen without pressing a key. When you use this feature, place the device on
a flat surface with the screen facing upwards or hold the device securely to prevent it from
moving.
Launch the Settings app, tap Accessibility → Interaction and dexterity, and then tap the
Easy screen turn on switch to activate it.
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Appendix
Interaction control
Activate interaction control mode to restrict the device’s reaction to inputs while using apps.
1
2
3
4
5
Launch the Settings app and tap Accessibility → Interaction and dexterity →
Interaction control.
Tap the switch to activate it.
Press and hold the Power key and the Volume Up key simultaneously while using an app.
Adjust the size of the frame or draw a line around an area that you want to restrict.
Tap Done.
The device displays the restricted area. The restricted area will not react when you touch
it and the device’s keys will be disabled. However, you can enable functions for the Power
key, Volume key, and keyboard in interaction control mode.
To deactivate interaction control mode, press and hold the Power key and the Volume Up key
simultaneously.
To set the device to lock the screen after deactivating interaction control mode, launch the
Settings screen, tap Accessibility → Interaction and dexterity → Interaction control, and
then tap the Lock when deactivated switch to activate it.
Touch and hold delay
Set the recognition time for tapping and holding the screen.
Launch the Settings app, tap Accessibility → Interaction and dexterity → Touch and hold
delay, and then select an option.
Tap duration
Set the duration you must touch the screen for the device to recognise it as a tap.
Launch the Settings app, tap Accessibility → Interaction and dexterity → Tap duration,
tap the switch to activate it, and then set the time.
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Ignore repeated touches
Set the device to recognise only the first tap within a set time when you tap the screen
repeatedly.
Launch the Settings app, tap Accessibility → Interaction and dexterity → Ignore repeated
touches, tap the switch to activate it, and then set the time.
Advanced settings
Launching accessibility features quickly
Set to open accessibility features quickly.
Launch the Settings app, tap Accessibility → Advanced settings → Power and Volume up
keys, and then tap the switch to activate it. Then, select an accessibility feature to open when
you simultaneously press the Power key and the Volume Up key.
You can access the following accessibility features:
• Accessibility
• Voice Assistant
• Universal switch
• Magnifier window
• Negative colours
• Colour adjustment
• Colour lens
• Interaction control
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Appendix
Launching the shortcut services quickly
Set to start a shortcut services quickly.
Launch the Settings app, tap Accessibility → Advanced settings → Volume up and down
keys, and then tap the switch to activate it. Then, tap Selected service and select a shortcut
service to start when you simultaneously press and hold the Volume Up key and the Volume
Down key for three seconds.
You can access the following shortcut services:
• Universal switch
• Voice Assistant
Setting light notification
Set the device to blink the flash or the screen when an alarm sounds or when you have
notifications, such as incoming calls or new messages.
Launch the Settings app, tap Accessibility → Advanced settings → Flash notification, and
then tap the switches next to the options you want to activate.
Notification reminders
Set the device to alert you to notifications that you have not checked at the interval.
Launch the Settings app, tap Accessibility → Advanced settings → Notification reminders,
and then tap the switch to activate it.
To set the device to vibrate and play a notification sound when you have unchecked
notifications, tap the Vibrate when sound plays switch to activate it.
To set an interval between alerts, tap Remind every.
To set apps to alert you to notifications, tap the switches next to apps under Selected
reminders to activate it.
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Appendix
Adding voice recordings to voice labels
You can use voice labels to distinguish objects of similar shape by attaching labels to them.
You can record and assign a voice recording to an NFC-enabled voice label. The voice
recording is played back when you place your device near the label.
Turn on the NFC feature before using this feature.
1
2
3
4
Launch the Settings app and tap Accessibility → Advanced settings → Voice Label.
The voice recorder will launch.
Tap
to start recording. Speak into the microphone.
When you are finished recording, tap DONE to stop.
Hold the back of your device over the voice label.
The information in the voice recording will be written to the voice label.
Direction lock
Create a directional combination to unlock the screen.
1
2
3
Launch the Settings app, tap Accessibility → Advanced settings → Direction lock, and
then tap the switch to activate it.
Drag your finger up, down, left, or right six to eight times, and then tap CONTINUE.
Draw the direction combination again to verify it and tap CONFIRM.
Installed services
View accessibility services installed on the device.
Launch the Settings app and tap Accessibility → Installed services.
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Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your device.
When you turn on your device or while you are using the device, it
prompts you to enter one of the following codes:
• Password: When the device lock feature is enabled, you must enter the password you set
for the device.
• PIN: When using the device for the first time or when the PIN requirement is enabled, you
must enter the PIN supplied with the SIM or USIM card. You can disable this feature by
using the Lock SIM card menu.
• PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly
several times. You must enter the PUK supplied by your service provider.
• PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with
the SIM or USIM card. For more information, contact your service provider.
Your device displays network or service error messages
• When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again. While moving, error messages may appear repeatedly.
• You cannot access some options without a subscription. For more information, contact
your service provider.
Your device does not turn on
When the battery is completely discharged, your device will not turn on. Fully charge the
battery before turning on the device.
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The touchscreen responds slowly or improperly
• If you attach a screen protector or optional accessories to the touchscreen, the
touchscreen may not function properly.
• If you are wearing gloves, if your hands are not clean while touching the touchscreen,
or if you tap the screen with sharp objects or your fingertips, the touchscreen may
malfunction.
• The touchscreen may malfunction in humid conditions or when exposed to water.
• Restart your device to clear any temporary software bugs.
• Ensure that your device software is updated to the latest version.
• If the touchscreen is scratched or damaged, visit a Samsung Service Centre.
Your device freezes or encounters a fatal error
Try the following solutions. If the problem is still not resolved, contact a Samsung Service
Centre.
Restarting the device
If your device freezes or hangs, you may need to close apps or turn off the device and turn it
on again.
Forcing restart
If your device is frozen and unresponsive, press and hold the Power key and the Volume
Down key simultaneously for more than 7 seconds to restart it.
Resetting the device
If the methods above do not solve your problem, perform a factory data reset.
Launch the Settings app and tap General management → Reset → Factory data reset →
Reset → Delete all. Before performing the factory data reset, remember to make backup
copies of all important data stored in the device.
Calls are not connected
• Ensure that you have accessed the right cellular network.
• Ensure that you have not set call barring for the phone number you are dialling.
• Ensure that you have not set call barring for the incoming phone number.
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Others cannot hear you speaking on a call
• Ensure that you are not covering the built-in microphone.
• Ensure that the microphone is close to your mouth.
• If using an earphone, ensure that it is properly connected.
Sound echoes during a call
Adjust the volume by pressing the Volume key or move to another area.
A cellular network or the Internet is often disconnected or audio
quality is poor
• Ensure that you are not blocking the device’s internal antenna.
• When you are in areas with weak signals or poor reception, you may lose reception. You
may have connectivity problems due to issues with the service provider’s base station.
Move to another area and try again.
• When using the device while moving, wireless network services may be disabled due to
issues with the service provider’s network.
The battery icon is empty
Your battery is low. Charge the battery.
The battery does not charge properly (For Samsung-approved
chargers)
• Ensure that the charger is connected properly.
• Visit a Samsung Service Centre and have the battery replaced.
The battery depletes faster than when first purchased
• When you expose the device or the battery to very cold or very hot temperatures, the
useful charge may be reduced.
• Battery consumption will increase when you use certain features or apps, such as GPS,
games, or the Internet.
• The battery is consumable and the useful charge will get shorter over time.
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Appendix
Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera
app. If you receive error messages when launching the camera, try the following:
• Charge the battery.
• Free some memory by transferring files to a computer or deleting files from your device.
• Restart the device. If you are still having trouble with the camera app after trying these
tips, contact a Samsung Service Centre.
Photo quality is poorer than the preview
• The quality of your photos may vary, depending on the surroundings and the
photography techniques you use.
• If you take photos in dark areas, at night, or indoors, image noise may occur or images
may be out of focus.
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your
device, try the following:
• Free some memory by transferring files to a computer or deleting files from your device.
• Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is
DRM-protected, ensure that you have the appropriate licence or key to play the file.
• Ensure that the file formats are supported by the device. If a file format is not supported,
such as DivX or AC3, install an app that supports it. To confirm the file formats that your
device supports, visit www.samsung.com/hk.
• Your device supports photos and videos captured with the device. Photos and videos
captured by other devices may not work properly.
• Your device supports multimedia files that are authorised by your network service
provider or providers of additional services. Some content circulated on the Internet,
such as ringtones, videos, or wallpapers, may not work properly.
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Appendix
Bluetooth is not working well
If another Bluetooth device is not located or there are connection problems or performance
malfunctions, try the following:
• Ensure that the device you wish to connect with is ready to be scanned or connected to.
• Ensure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
• On your device, launch the Settings app, tap Connections, and then tap the Bluetooth
switch to re-activate it.
• On your device, launch the Settings app, tap General management → Reset → Reset
network settings → Reset settings → Reset to reset network settings. You may lose
registered information when performing the reset.
If the tips above do not solve the problem, contact a Samsung Service Centre.
A connection is not established when you connect the device to a
computer
• Ensure that the USB cable you are using is compatible with your device.
• Ensure that you have the proper driver installed and updated on your computer.
• If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher
installed on your computer.
Your device cannot find your current location
GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi
or a mobile network to find your current location in these situations.
Data stored in the device has been lost
Always make backup copies of all important data stored in the device. Otherwise, you cannot
restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in
the device.
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Appendix
A small gap appears around the outside of the device case
• This gap is a necessary manufacturing feature and some minor rocking or vibration of
parts may occur.
• Over time, friction between parts may cause this gap to expand slightly.
There is not enough space in the device’s storage
Delete unnecessary data, such as cache, using the device care feature or manually delete
unused apps or files to free up storage space.
The Apps button does not appear on the Home screen
Without using the Apps button, you can open the Apps screen by swiping upwards or
downwards on the Home screen. To display the Apps button at the bottom of the Home
screen, launch the Settings app, tap Display → Home screen, and then tap the Apps button
switch to activate it.
The Home button does not appear
The navigation bar containing the Home button may disappear while using certain apps or
features. To view the navigation bar, drag upwards from the bottom of the screen.
Bixby does not respond
• Restart your device to clear any temporary software bugs.
• Ensure that your device software is updated to the latest version.
• If you are still having trouble with Bixby after trying these tips, contact a Samsung Service
Centre.
The screen brightness adjustment bar does not appear on the
notification panel
Open the notification panel by dragging the status bar downwards, and then drag the
next to the brightness adjustment bar and tap the
notification panel downwards. Tap
Show control on top switch to activate it.
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Samsung Cloud does not work
• Ensure that you are connected to a network properly.
• During a Samsung Cloud’s service check, you cannot use Samsung Cloud. Try again later.
The device does not recognise my irises from the locked screen
• Ensure that nothing obstructing the iris recognition camera and LED and try again.
• If light conditions are very different from when you registered your irises, the device may
not recognise your irises. Move to another location and try again.
• Ensure that the device is not moving or tilted too much.
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Copyright
Copyright © 2019 Samsung Electronics
This manual is protected under international copyright laws.
No part of this manual may be reproduced, distributed, translated, or transmitted in any form
or by any means, electronic or mechanical, including photocopying, recording, or storing
in any information storage and retrieval system, without the prior written permission of
Samsung Electronics.
Trademarks
• SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics.
• Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.
• Wi-Fi®, Wi-Fi Protected Setup™, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo are
registered trademarks of the Wi-Fi Alliance.
• Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, and the
double-D symbol are trademarks of Dolby Laboratories.
• All other trademarks and copyrights are the property of their respective owners.