LG GR-B505ELRZ Owner's manual

OWNER'S MANUAL
FREEZER
Read this owner's manual thoroughly before operating the appliance and keep
it handy for reference at all times.
EN
ENGLISH
AR
‫العربية‬
www.lg.com
Copyright © 2018 - 2019 LG Electronics Inc. All Rights Reserved
TABLE OF CONTENTS
This manual may contain images or
content different from the model you
purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS..........................................................3
IMPORTANT SAFETY INSTRUCTIONS..................................................... 3
INSTALLATION.........................................................................13
Dimensions and Clearances...................................................................... 13
Ambient Temperature................................................................................ 13
Reversing Doors........................................................................................ 13
Leveling the Appliance............................................................................... 14
To Install Appliance in Pairs....................................................................... 14
Connecting the Appliance.......................................................................... 14
Moving the Appliance................................................................................ 14
OPERATION.............................................................................15
Parts and Functions................................................................................... 15
Notes for Operation................................................................................... 16
Control Panel............................................................................................. 17
Using Ice Maker......................................................................................... 19
Using Easy Open Door.............................................................................. 20
Other Functions......................................................................................... 20
SMART FUNCTIONS................................................................21
Using LG SmartThinQ Application............................................................. 21
Using Smart Diagnosis™.......................................................................... 23
MAINTENANCE........................................................................24
Notes for Cleaning..................................................................................... 24
Cleaning the Shelf..................................................................................... 25
Cleaning the Freezer Drawer.................................................................... 25
TROUBLESHOOTING..............................................................26
SAFETY INSTRUCTIONS
EN
The following safety guidelines are intended to prevent
unforeseen risks or damage from unsafe or incorrect
operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’
as described below.
This symbol is displayed to indicate matters and
operations that can cause risk. Read the part with this
symbol carefully and follow the instructions in order to
avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, fire, death, electric shock,
injury or scalding to persons when using this product,
follow basic precautions, including the following:
Children in the Household
•This
•
appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety. Children should be supervised
to ensure that they do not play with the appliance.
3
EN
•If
• the appliance is equipped with a lock (some models only), keep
the key out of reach of children.
Installation
•This
•
appliance should only be transported by two or more people
holding the appliance securely.
•Ensure
•
that the socket outlet is properly grounded, and that the
earth pin on the power cord is not damaged or removed from the
power plug. For more details on grounding, inquire at an LG
Electronics customer information centre.
•This
•
appliance is equipped with a power cord having an
equipment-grounding conductor and a grounding power plug. The
power plug must be plugged into an appropriate socket outlet that
is installed and grounded in accordance with all local codes and
ordinances.
•If
• the power cord is damaged or the hole of the socket outlet is
loose, do not use the power cord and contact an authorized
service centre.
•Do
• not plug the appliance into a multi socket adapter which does
not have a power cable (mounted).
•Do
• not modify or extend the power cable.
4
EN
•The
•
appliance should be connected to a dedicated power line
which is separately fused.
•Do
• not use a multi socket outlet which is not properly grounded
(portable). In case of using a properly-grounded multi socket outlet
(portable), use the multi socket outlet with the current capacity of
the power code rating or higher and use the multi socket outlet
only for the appliance.
•Install
•
the appliance in a place where is easy to unplug the power
plug of the appliance.
•Be
• careful not to point the power plug up or let the appliance lean
against the power plug.
•Install
•
the appliance on a firm and level floor.
•Do
• not install the appliance in a damp and dusty place. Do not
install or store the appliance in any outdoor area, or any area that
is subject to weathering conditions such as direct sunlight, wind,
rain, or temperatures below freezing.
•Do
• not place the appliance in direct sunlight or expose it to the
heat from heating appliances such as stoves or heaters.
•Be
• careful not to expose the rear of the appliance when installing.
•Be
• careful not to let the appliance door fall during assembly or
disassembly.
•Be
• careful not to pinch, crush, or damage the power cable during
assembly or disassembly of the appliance door.
•Do
• not connect a plug adapter or other accessories to the power
plug.
5
EN
Operation
•Do
• not use the appliance for any purpose (storage of medical or
experimental materials or shipping) other than any domestic
household food storage use.
•Unplug
•
the power plug during a severe thunderstorm or lightening
or when not in use for a long period of time.
•Do
• not touch the power plug or the appliance controls with wet
hands.
•Do
• not bend the power cable excessively or place a heavy object
on it.
•If
• water penetrates electrical parts of the appliance, disconnect
power plug and contact an LG Electronics customer information
centre.
•Do
• not place hands or metallic objects inside the area emitting the
cold air, cover or heat releasing grille on the back.
•Do
• not apply excessive force or impact to the back cover of the
appliance.
•Do
• not put animals, such as pets into the appliance.
•Be
• careful of nearby children when you open or close the
appliance door. The door may bump the child and cause injury.
•Avoid
•
the danger of children getting trapped inside the appliance.
A child trapped inside the appliance can cause suffocation.
•Do
• not place heavy or fragile objects, containers filled with liquid,
combustible substances, flammable objects (such candles, lamps,
etc.), or heating devices (such as stoves, heaters, etc.) on the
appliance.
6
EN
•If
• there is a gas leakage (isobutane, propane, natural gas, etc.),
do not touch the appliance or power plug and ventilate the area
immediately. This appliance uses a refrigerant gas (isobutane,
R600a). Although it uses a small amount of the gas, it is still
combustible gas. Gas leakage during appliance transport,
installation or operation can cause fire, explosion or injury if
sparks are caused.
•Do
• not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, insecticide,
air freshener, cosmetics, etc.) near the appliance.
•Immediately
•
unplug the power plug and contact an LG Electronics
customer information centre if you detect a strange sound, odour,
or smoke coming from the appliance.
•Fill
• with potable water only into icemaker or dispenser water tank.
•Do
• not damage the refrigerant circuit.
•Do
• not place any electronic appliance (such as heater and mobile
phone) inside the appliance.
Maintenance
•Disconnect
•
the power cord before cleaning the appliance or
replacing the inside lamp (where fitted).
•Securely
•
plug the power plug in the socket outlet after completely
removing any moisture and dust.
•Never
•
unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the socket
outlet.
•Do
• not spray water or inflammable substances (toothpaste,
alcohol, thinner, benzene, flammable liquid, abrasive, etc.) over
the interior or exterior of the appliance to clean it.
•Do
• not clean the appliance with brushes, cloths or sponges with
rough surfaces or which are made of metallic material.
7
EN
•Only
•
qualified service personnel from LG Electronics service
centre should disassemble, repair, or modify the appliance.
Contact an LG Electronics customer information centre if you
move and install the appliance in a different location.
•Do
• not use a hair drier to dry the inside of the appliance or place
a candle inside to remove the odours.
•Do
• not use mechanical devices or other means to accelerate the
defrosting process.
Disposal
•When
•
discarding the appliance, remove the door gasket while
leaving the shelves and baskets in place and keep children away
from the appliance.
•Dispose
•
of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can
cause suffocation.
Technical Safety
•Keep
•
ventilation openings, in the appliance enclosure or in the
built-in structure, clear of obstruction.
•Do
• not use electrical appliances inside the refrigerator.
•The
•
refrigerant and insulation blowing gas used in the appliance
require special disposal procedures. Consult with service agent or
a similarly qualified person before disposing of them.
8
EN
•Refrigerant
•
leaking out of the pipes could ignite or cause an
explosion.
•The
•
amount of refrigerant in your particular appliance is shown on
the identification plate inside the appliance.
•Never
•
start up an appliance showing any signs of damage. If in
doubt, consult your dealer.
•This
•
appliance is intended to be used in household and similar
applications only. It should not be used for commercial, or catering
purposes, or in any mobile application such as a caravan or boat.
•Do
• not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
9
EN
Risk of Fire and Flammable Materials
This symbol alerts you to flammable materials that
can ignite and cause a fire if you do not take care.
•This
•
appliance contains a small amount of isobutane refrigerant
(R600a), but it is also combustible. When transporting and
installing the appliance, care should be taken to ensure that no
parts of the refrigerating circuit are damaged.
•If
• a leak is detected, avoid any naked flames or potential sources
of ignition and air the room in which the appliance is standing for
several minutes. In order to avoid the creation of a flammable gas
air mixture if a leak in the refrigerating circuit occurs, the size of
the room in which the appliance is used should correspond to the
amount of refrigerant used. The room must be 1 m² in size for
every 8 g of R600a refrigerant inside the appliance.
•When
•
positioning the appliance, ensure the supply cord is not
trapped or damaged.
•Do
• not locate multiple portable socket-outlets or portable power
supplies at the rear of the appliance.
10
EN
CAUTION
To reduce the risk of minor injury to persons, malfunction,
or damage to the product or property when using this
product, follow basic precautions, including the following:
Installation
•Do
• not tilt the appliance to pull or push it when transporting.
•Make
•
sure not to get a body part such as a hand or foot stuck
while moving the appliance.
Operation
•Do
• not touch frozen food or the metal parts in the freezer
compartment with wet or damp hands. It may cause frostbite.
•Do
• not place glass containers, bottles or cans (especially those
containing carbonated drinks) in the freezer compartment, shelves
or ice bin that will be exposed to temperatures below freezing.
•The
•
tempered glass on the front side of the appliance door or the
shelves can be damaged by an impact. If it is broken, do not
touch it with hands.
•Do
• not hang from the appliance doors, storage room, shelf or
climb up into it.
•Do
• not store an excessive amount of water bottles or containers
for side dishes on the door baskets.
•Prevent
•
animals from nibbling on the power cable or water hose.
•Do
• not open or close the appliance door with excessive force.
•If
• the hinge of the appliance door is damaged or operates
improperly, stop using the appliance and contact an authorized
service centre.
•Do
• not clean glass shelves or covers with warm water when they
are cold. They may break if exposed to sudden temperature
changes.
11
EN
•Never
•
eat frozen foods immediately after they have been taken
out in the freezer compartment.
•Make
•
sure not to get a hand or foot stuck upon opening or closing
the appliance door or door in door.
Maintenance
•Do
• not insert the shelves upside down. The shelves may fall.
•To
• remove frost from the appliance, contact an LG Electronics
customer information centre.
•Dispose
•
of the ice inside the ice bin in the freezer compartment
during an extended power outage.
12
INSTALLATION
EN
Dimensions and Clearances
Ambient Temperature
• Too small of a distance from adjacent items
may result in the degradation of freezing
capability and increased electricity costs. Allow
over 50 mm of clearance from each adjacent
wall when installing the appliance.
• The appliance is designed to operate within a
limited range of ambient temperatures,
depending on the climate zone.
• The internal temperature could be affected by
the location of the appliance, the ambient
temperature, the frequency of door opening
and so on.
• The climate class can be found on the rating
label.
A
D
F E
B
Climate Class
G
C
A
B
C
D
E
F
G
Size
595 mm
1850 mm
673 mm
30 mm
643 mm
1120 mm
870 mm
SN (Extended
Temperate)
N (Temperate)
ST (Subtropical)
T (Tropical)
Ambient Temperature
Range ºC
+10 - +32
+16 - +32
+16 - +38
+16 - +43 / +10 - +43*
*Australia, India, Kenya
NOTE
• The appliances rated from SN to T are
intended to be used at an ambient
temperature between 10 ºC and 43 ºC.
Reversing Doors (*)
Your appliance is designed with reversible
doors, do that they may open from either the
left of right hand side to suit your kitchen
design.
NOTE
• Reversing the doors must be performed by
the qualified personnel of LG Electronics. If
not, the doors will not be covered by the
warranty.
• ( * ) : This feature varies depending on the model
purchased.
13
EN
Leveling the Appliance
Connecting the Appliance
To avoid vibration, the unit must be leveled.
If required, adjust the leveling screws to
compensate for the uneven floor.
The front should be slightly higher than the rear
to aid in door closing.
Leveling screws can be turned easily by tipping
the cabinet slightly.
Turn the leveling screws counterclockwise
to raise the unit, clockwise
to lower it.
After installing the appliance, connect the
power plug into a socket outlet.
To Install Appliance in Pairs (*)
Your appliance can be installed with fridge/
freezer in pairs.
NOTE
• However when you want to install your
appliance in pairs, you must call to service
center. Installation condition is not covered by
the warranty.
• ( * ) : This feature varies depending on the
model purchased.
14
NOTE
• After connecting the power supply cord (or
plug) to the outlet, wait 2 or 3 hours before
you put food into the appliance. If you add
food before the appliance has cooled
completely, your food may spoil.
Moving the Appliance
1
Remove all food from inside the appliance.
2
Pull the power plug out, insert and fix it into
the power plug hook at the rear or on top
of the appliance.
3
Tape parts such as shelves and the door
handle to prevent from falling off while
moving the appliance.
4
Move the appliance with more than two
people carefully. When transporting the
appliance over a long distance, keep the
appliance upright.
5
After installing the appliance, connect the
power plug into a socket out to switch on
the appliance.
OPERATION
EN
Parts and Functions
Control Panel
This sets the fridge target temperature.
Freezer Shelf
This is where frozen foods such as meat, fish, and ice cream can be stored.
3
Ice Maker
This is where ice is manually produced and stored.
Freezer Drawer
This is for long-term storage of frozen items.
NOTE
••The 2-star section (
) basket or drawer can be used to store ice and food from -12 °C to -18
°C for short periods.
••The appearance or components of the appliance may differ from model to model.
15
EN
Notes for Operation
••Users should keep in mind that frost can form.
If the door is not closed completely, if the
humidity is high during the summer, or if the
freezer door is opened frequently.
••Ensure there is sufficient space between food
stored on the shelf or door basket to allow the
door to close completely.
••Opening the door lets warm air enter the
appliance, and may cause the internal
temperature to rise.
••If you are leaving the appliance turned off for
an extended period of time, remove all food
and unplug the power cord. Clean the interior,
and leave the doors slightly ajar to prevent
mold from growing in the appliance.
Suggestion for Energy Saving
••Ensure there is sufficient space between
stored foods. This allows cold air to be
circulated evenly and lowers electricity bills.
••Store hot food only after it has cooled in order
to prevent dew or frost.
••When storing food in the freezer compartment,
set the freezer temperature lower than the
temperature indicated on the appliance.
••Note that a temperature rise after defrosting
has a permissible range in the appliance
specifications. If you wish to minimise the
impact this may have on the food storage due
to a temperature rise, seal or wrap the stored
food in several layers.
••The automatic defrosting system in the
appliance ensures that the compartment
remains free of ice buildup under normal
operating conditions.
Storing Foods Effectively
••Store frozen food or refrigerated food inside
sealed containers.
••Check the expiration date and label (storage
instructions) before storing food in the
appliance.
••Do not store food for a long period of time
(more than four weeks) if it spoils easily at a
low temperature.
••Place the refrigerated food or frozen food in
each fridge or freezer compartment
immediately after purchasing.
16
••Avoid refreezing any food which has been
completely thawed. Freezing any food which
has been completely thawed again will lower
its taste and nutrition.
••Do not overfill the appliance. Cold air can not
circulate properly if the appliance is overfilled.
••If you set an excessively low temperature for
food, it may become frozen. Do not set a
temperature lower than the required
temperature for the food to be stored correctly.
••For more space, you can remove bottle rack,
egg tray, ice tray and fresh converter drawer.
Max Freezing Capacity
••If there is already food in the compartment,
button on Express Freeze several hours
before placing fresh produce in the freezer
compartment to get maximum capacity, As a
rule, 7 hours is adequate.
Maximum Storage
••To get better air circulation, insert all drawers.
••If large quantities of food are to be stored, all
the freezer drawers shall be taken out of the
appliance except the bottom one and the food
shall be stacked directly on the freezer
shelves in the freezer compartment.
NOTE
••To remove the drawers, first pick the food out
of drawers. Then use the handle of drawers,
pull out the drawers carefully. It may cause
injury.
••The shape of each drawer may be different,
insert in the right position.
EN
Control Panel
Units and Functions
* Power
••This turns the power on and off.
Freezer Temperature
••This adjusts the freezer temperature.
3
* Wi-Fi
••This sets the appliance to connect to
your home’s Wi-Fi network.
Express Freeze
••This sets Express Freeze functions.
Eco Friendly
••This controls the Eco Friendly mode for
lowering energy consumption.
Door Alarm
••This sets the alarm sound which is
activated when the appliance door is
opened.
* Lock
••This locks the buttons on the control
panel.
NOTE
••The actual control panel may differ from model to model.
••The control panel will turn off automatically for energy saving.
••If there is any finger or skin contacts to the control panel while cleaning it, the button function may
operate.
17
EN
Setting Power
Setting Express Freeze
This turns the power on and off.
••Press the Power button for 3 seconds or
longer. The control panel lights, and the power
is on.
The function can quickly freeze a large amount
of ice or frozen foods.
••When you press the Express Freeze button,
the Express Freeze icon lights on the control
panel.
••The function is enabled and disabled in turn
each time you press the button.
••The Express Freeze function is automatically
terminated after a certain period of time (24
hours).
NOTE
••Turn off the power when you are not using the
appliance.
Setting the Temperature
This sets the fridge temperature or freezer
temperature.
••Press the Fridge button or Freezer button to
adjust the temperature.
••The initial temperature is set.
−−Freezer : -20 °C
••The temperature can be adjusted.
−−Freezer : from -15 °C to -23 °C
••The actual inner temperature varies
depending on the food status, as the indicated
setting temperature is a target temperature,
not actual temperature within the appliance.
NOTE
••The default temperature setting may vary
depending on the appliance.
••Wait until two or three hours have passed
after connecting the appliance to the outlet
before storing food in the appliance.
18
Setting Eco Friendly
The function makes the fridge-freezer work in
the Eco Friendly mode which is useful when
you are away on a holiday as it reduces energy
consumption.
••Pressing the Eco Friendly button starts the
operation with the lamp on, and pressing it
again stops the operation.
••When the Eco Friendly mode is on, the other
buttons will not operate. When you finish
using the Eco Friendly mode, turn it off so that
other buttons work and the refrigerator returns
to its previous temperature setting.
Setting Door Alarm
This sets an alarm to activate when the
appliance door is opened.
••When you press the Door Alarm button, the
Door Alarm icon lights and activates the
alarm. The function is enabled and disabled in
turn each time you press the button.
••Contact an LG Electronics customer
information centre if the alarm sound
continues even after closing the door.
EN
Setting and Resetting Lock
Using Ice Maker
This locks the buttons on the control panel.
••Press and hold the Lock button for 3 seconds
. When the Lock function is set, all buttons are
locked.
••When you press the Lock button for 3
seconds, the Lock icon on the control panel
lights. The function is enabled and disabled in
turn each time you press the button.
••If you press a button other than lock when the
lock is set, the button will not function.
••When you press a button other than lock
when the lock is set, the Lock icon on the
control panel will flash 3 times.
••To change a setting, first press the Lock
button for three seconds to disable the
function.
Fill the ice maker up to the indicator line with
water.
••Fill with potable water only.
••If the ice maker is overfilled, the ice cubes
may stick together and be difficult to remove.
••Press the Express Freeze button on the
control panel to make ice quickly.
To remove the ice, turn the handle of the ice
tray clockwise.
••Ice can be removed more easily by pouring
water on the ice maker or immersing it in
water and twisting the tray first.
••Do not store ice that is not completely frozen.
••You can remove the ice maker or ice bucket
to create more space inside the freezer if you
do not use it.
CAUTION
••Be careful not to twist the ice maker with force
since it can break.
••Do not freeze the ice in the ice bucket. It can
break the ice bucket and cause product
damage or injury.
19
EN
Using Easy Open Door
Other Functions
To easily open the door, hold the handle and
softly turn it to the right.
Door Open Alarm
The alarm sounds 3 times in a 30-second
interval if the door is left open or not completely
closed for one minute.
••Contact the LG Electronics customer
information centre if the alarm sound
continues even after closing the door.
Failure Detection
The appliance can automatically detect
problems during the operation.
••If a problem is detected, the appliance may
not operate and an error code is displayed
even when any button is pressed.
••When this occurs, do not turn off the power
and immediately contact the LG Electronics
customer information centre. If you turn off the
power, the repair technician from the LG
Electronics customer information centre may
have difficulty finding the problem.
20
SMART FUNCTIONS
Using LG SmartThinQ
Application
••For appliances with the
or
logo
The LG SmartThinQ application allows you to
communicate with the appliance using a
smartphone.
Before Using LG SmartThinQ
1
Check the distance between the appliance
and the wireless router (Wi-Fi network).
••If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a
long time to register or installation may
fail.
2
Turn off the Mobile data or Cellular Data
on your smartphone.
••For iPhones, turn data off by going to
Settings → Cellular → Cellular Data.
3
Connect your smartphone to the wireless
router.
EN
••If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
••The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
••The network connection may not work
properly depending on the Internet service
provider.
••The surrounding wireless environment can
make the wireless network service run slowly.
••The appliance cannot be registered due to
problems with the wireless signal
transmission. Unplug the appliance and wait
about a minute before trying again.
••If the firewall on your wireless router is
enabled, disable the firewall or add an
exception to it.
••The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)
••Smartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer.
••If the security protocol of the router is set to
WEP, you may fail to set up the network.
Please change it to other security protocols
(WPA2 is recommended) and register the
product again.
Installing LG SmartThinQ
Search for the LG SmartThinQ application from
the Google Play Store or Apple App Store on a
smart phone. Follow instructions to download
and install the application.
NOTE
••To verify the Wi-Fi connection, check that
Wi-Fi
icon on the control panel is lit.
••The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router
manual.
••LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
21
EN
LG SmartThinQ Application
Features for Wi-Fi models
Communicate with the appliance from a smart
phone using the convenient smart features.
Firmware Update
Keep the appliance performance updated.
Smart Diagnosis™
If you use the Smart Diagnosis function, you will
be provided with the useful information such as
a correct way of using the appliance based on
the pattern of use.
Settings
Allows you to set various options on the
refrigerator and in the application.
NOTE
••If you change your wireless router, Internet
service provider, or password, delete the
registered appliance from the LG SmartThinQ
application and register it again.
••The application is subject to change for
appliance improvement purposes without
notice to users.
••Functions may vary by model.
Connecting to Wi-Fi
The Wi-Fi button, when used with the LG
SmartThinQ application, allows the appliance to
connect to a home Wi-Fi network. The Wi-Fi
icon shows the status of the appliance’s
network connection. The icon illuminates when
the appliance is connected to the Wi-Fi network.
Initial Appliance Registration
Run the LG SmartThinQ application and follow
the instructions in the application to register the
appliance.
22
Re-registering the Appliance or
Registering Another User
Press and hold the Wi-Fi button for 3 seconds
to temporarily turn it off. Run the LG
SmartThinQ application and follow the
instructions in the application to register the
appliance.
NOTE
••To disable the Wi-Fi function, press and hold
the Wi-Fi button for 3 seconds. Wi-Fi icon will
be turned off.
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit http://
opensource.lge.com.
In addition to the source code, all referred
license terms, warranty disclaimers and
copyright notices are available for download.
LG Electronics will also provide open source
code to you on CD-ROM for a charge covering
the cost of performing such distribution (such as
the cost of media, shipping, and handling) upon
email request to [email protected]. This
offer is valid for a period of three years after our
last shipment of this product. This offer is valid
to anyone in receipt of this information.
EN
Using Smart Diagnosis™
••For appliances with the
or
3
Open the fridge door and then hold the
phone on the upper right speaker hole.
••Position the phone so that its microphone
is aligned with the speaker hole.
4
After the data transfer is complete, the
service agent will explain the result of the
Smart Diagnosis™.
logo
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails. Use this function only to
contact the service representative, not during
normal operation.
1
2
Press the Lock button to activate the lock
function.
••If the display has been locked for over 5
minutes, you must deactivate the lock and
then reactivate it.
Press and hold the Freezer button for three
seconds or longer while continuing to hold
your phone to the speaker.
NOTE
••Position the phone so that its microphone is
aligned with the speaker hole.
••The Smart Diagnosis™ sound is generated
after around three seconds.
••Hold the phone to the upper right speaker
hole and wait while the data is transmitted.
••Do not take the phone off the speaker hole
while the data is transmitted.
••The data transfer sound may be harsh to the
ear while the Smart Diagnosis™ data is being
transmitted, but do not take the phone off the
speaker hole for accurate diagnosis until the
data transfer sound has stopped.
••When the data transfer is complete, the
transfer completion message is displayed and
the control panel is automatically turned off
and then on again after a few seconds.
Afterwards the customer information centre
explains the diagnosis result.
••The Smart Diagnosis™ function depends on
the local call quality.
••The communication performance will improve
and you can transmit a better signal if you use
a land line home phone.
••If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive
the best Smart Diagnosis™ service.
23
MAINTENANCE
Notes for Cleaning
••When removing a shelf or drawer from inside
the appliance, remove all stored foods from
the shelf or drawer to prevent injury or
damage to the appliance.
−−Otherwise, injury may occur due to the
weight of stored foods.
••If cleaning the outside air vents of the
appliance by means of vacuuming, then the
power cord should be unplugged from the
outlet to avoid any static discharge that can
damage the electronics or cause an electric
shock.
••Detach the shelves and drawers and clean
them with water, and then dry them
sufficiently, before replacing them.
••Regularly wipe the door gaskets with a wet
soft towel.
••After cleaning, check if the power cable is
damaged, warm or improperly plugged.
••Keep the air vents on the exterior of the
appliance clean.
−−Blocked air vents can cause fire or appliance
damage.
24
EN
••Waxing external painted metal surfaces helps
provide rust protection. Do not wax plastic
parts. Wax painted metal surfaces at least
twice a year using appliance wax (or auto
paste wax). Apply wax with a clean, soft cloth.
••When cleaning the inside or outside of the
appliance, do not wipe it with a rough brush,
toothpaste, or flammable materials. Do not
use cleaning agents containing flammable
substances.
−−This may cause discoloration or damage to
the appliance.
−−Flammable substances: alcohol (ethanol,
methanol, isopropyl alcohol, isobutyl alcohol,
etc.), thinner, bleach, benzene, flammable
liquid, abrasive, etc.
••For the appliance exterior, use a clean sponge
or soft cloth and a mild detergent in warm
water. Do not use abrasive or harsh cleaners.
Dry thoroughly with a soft cloth.
••Never clean the shelves or containers in the
dishwasher.
−−The parts may become deformed due to the
heat.
••If the appliance is equipped with an LED
lamp, do not remove lamp cover and LED
lamp in any attempt to repair or service it.
Please, contact the LG Electronics customer
information centre.
EN
Cleaning the Shelf
Cleaning the Freezer Drawer
Removing the Fridge/Freezer
Shelf
Removing the Freezer Drawers
1
2
Push the shelf cover up, slightly lift the ice
maker, ice bucket and freezer basket, and
pull them out.
Slightly lift the front side of the shelf and
pull it out.
••Since the partition below the shelf is fixed
to the shelf, remove it along with the shelf.
1
Hold the handle of the freezer drawer and
pull it forward.
2
Lift the freezer drawer slightly while pulling
it to remove it.
Refitting the Freezer Drawers
Mount them in the reverse order of the removal
process.
Refitting the Fridge/Freezer Shelf
Mount them in the reverse order of the removal
process.
25
TROUBLESHOOTING
Symptoms
There is no
refrigeration or
freezing.
Reason
Is there a power interruption?
If the power plug unplugged
from the outlet?
Is the fridge or freezer
temperature set to its warmest
setting?
Is the appliance in direct
sunlight, or is it near a heat
generating object such as
cooking oven or heater?
EN
Solution
••Check the power of other
appliances.
••Plug the power plug in the outlet
properly.
••Set the fridge or freezer temperature
to 'Medium'.
••Check the installation area and
reinstall it away from heat generating
objects.
••Cool the hot food first before putting
it in the fridge or freezer
compartment.
•
•
Maintain an appropriate space
Did you put in too much food?
between food.
••Completely close the door and make
Are the appliance doors
sure that stored food is not
completely closed?
obstructing in the door.
•
•
Adjust the installation position to
Is there enough space around
make enough space around the
the appliance?
appliance.
Is the fridge or freezer
••Set the fridge or freezer temperature
temperature set to 'Warm'?
to 'Medium'.
Did you put in food with a
••Store foods with strong smells in a
The appliance
strong smell?
sealed containers.
contains a bad smell.
••Throw away rotten vegetables and
Vegetables or fruit may have
clean the vegetable drawer. Do not
spoiled in the drawer?
store vegetables too long in the
vegetable drawer.
••It is not possible for customers to
replace the inside lamp in the
The inside lamp in the Does the inside lamp in the
appliance as they are not
appliance does not
serviceable. If the inside lamp does
appliance
turn
off?
turn on.
not turn on, please contact the LG
Electronics customer information
centre.
There is poor
refrigeration or
freezing.
26
Did you store hot food without
cooling it first?
EN
Symptoms
The appliance door is
not closed tightly.
Reason
Is the appliance leaning
forward?
Were the shelves properly
assembled?
Solution
••Adjust the front feet to raise the front
side slightly.
••Refit the shelves if needed.
••If you apply too much force or speed
when closing the door, it may remain
briefly open before closing. Make
sure that you do not slam the door
closed. Close without force.
••If you try to open the appliance door
within one minute after you closed it,
you may have difficulties because of
It is difficult to open
Did you open the door right
the pressure inside the appliance.
the appliance door.
after you closed it?
Try to open the appliance door again
in a few minutes so that the internal
pressure stabilizes.
Did you store hot food without ••Cool the hot food first before putting
cooling it first?
it inside the fridge or freezer.
••Although the condensation will
Did you leave the appliance
disappear soon after you close the
appliance door, you can wipe it with
There is condensation door open?
a dry cloth.
inside the appliance
or on the bottom of
••Condensation can form due to the
the vegetable drawer Do you open and close the
temperature difference from the
cover.
appliance door too frequently?
outside. Wipe out the dampness with
a dry cloth.
Did you put warm or moist
••Store food in a covered or sealed
food inside without sealing it
container.
in a container?
Did you close the door with
excessive force?
Frost has formed in
the freezer
compartment.
Doors may not be closed
properly?
Did you store hot food without
cooling it first?
••Check if the food item inside the
appliance is blocking the door and
make sure that the door is tightly
closed.
••Cool the hot food first before putting
it in the fridge or freezer
compartment.
27
EN
Symptoms
Frost has formed in
the freezer
compartment.
Reason
Solution
Is the air entry or exit of the
freezer compartment blocked?
••Make sure that air entry or exit is not
blocked so that the air can circulate
inside.
••Maintain an appropriate space
between items.
Is the freezer compartment
overfilled?
Did you open and close the
or condensation can form if the
appliance door frequently or is ••Frost
outside air penetrates inside the
the appliance door improperly
appliance.
Frost or condensation closed?
has formed inside or
••Condensation can appear on the
outside the appliance.
exterior of the appliance if the
Is the installation environment
installation area is too humid or on a
humid?
humid day such as a rainy day. Wipe
off any moisture with a dry cloth.
Is the appliance installed on a ••Install the appliance on a solid and
weak floor or improperly
flat area.
leveled?
The appliance is
noisy and generates
abnormal sounds.
The side or front of
the appliance is
warm.
There is water inside
or outside of the
appliance.
28
••Adjust the installation position to
allow enough clearance around the
appliance.
Are objects scattered behind
••Remove the scattered objects from
the appliance?
behind the appliance.
Is there an object on top of the ••Remove the object on top of the
appliance?
appliance.
••The heat releasing pipe to prevent
condensation is installed on the front
There are anti condensation
and side of the appliance. You may
pipes fitted to these areas of
feel it particularly hot right after the
the appliance to reduce
appliance is installed or during the
condensation forming from
summer. You can be assured that
around the door area.
this is not a problem and is quite
normal.
Is there water leakage around
••Check if the water has leaked from a
the appliance?
sink or another place.
•
•
Check if the water is from the
Is there water on the bottom of
thawed frozen food or a broken or
the appliance?
dropped container.
Does the rear of the appliance
touch the wall?
EN
Symptoms
Clicking noises
Rattling noises
Reason
Appliance with linear
compressor was moved while
operating.
Whooshing noises
Gurgling noises
Popping noises
Vibrating
Solution
The defrost control will click
when the automatic defrost
cycle begins and ends. The
thermostat control (or
••Normal Operation
appliance control on some
models) will also click when
cycling on and off.
Rattling noises may come from
the flow of appliance, the
water line on the back of the
••Normal Operation
unit (for plumbed models
only), or items stored on top of
or around the appliance.
is weak or uneven or leveling
Appliance is not resting evenly ••Floor
legs need to be adjusted. See the
on the floor.
Door Alignment section.
Evaporator fan motor is
circulating air through the
fridge and freezer
compartments.
Air is being forced over the
condenser by the condenser
fan.
Appliance flowing through the
cooling system
Contraction and expansion of
the inside walls due to
changes in temperature.
If the side or back of the
appliance is touching a cabinet
or wall, some of the normal
vibrations may make an
audible sound.
••Normal operation. If the compressor
does not stop rattling after three
minutes, turn the power to the
appliance off and then on again.
••Normal Operation
••Normal Operation
••Normal Operation
••Normal Operation
••To eliminate the noise, make sure
that the sides and back do not make
any contact with any wall or cabinet.
29
EN
Symptoms
Your home appliance
and smartphone are
not connected to the
Wi-Fi network.
30
Reason
Solution
••Find the Wi-Fi network connected to
The password for the Wi-Fi
your smartphone and remove it, then
that you are trying to connect
register your appliance on LG
to is incorrect.
SmartThinQ.
••Turn off the Mobile data of your
Mobile data for your
smartphone and register the
smartphone is turned on.
appliance using the Wi-Fi network.
••The wireless network name (SSID)
The wireless network name
should be a combination of English
(SSID) is set incorrectly.
letters and numbers. (Do not use
special characters.)
••Only a 2.4 GHz router frequency is
supported. Set the wireless router to
2.4 GHz and connect the appliance
The router frequency is not 2.4
to the wireless router. To check the
GHz.
router frequency, check with your
Internet service provider or the
router manufacturer.
••If the distance between the
appliance and the router is too far,
The distance between the
the signal may be weak and the
appliance and the router is too
connection may not be configured
far.
correctly. Move the location of the
router so that it is closer to the
appliance.
EN
Importers
Country Trade Name
Address
LG Electronics Gulf
GF-Jebel Ali Main Warehouse, Jebel
Ali Free Zone, P.O. Box : 61445 Dubai, UAE
Al Yousuf Electronics
Al Yousuf Electronics (LLC) PB#25,
Al Yousuf Bldg, Al Quoz, Dubai
A.J.M. Kooheji Group B.S.C. ©
A.J.M. Kooheji Group B.S.C. (C)
P.O. Box74, Manama kingdom of Bahrain
Oman
Oman Gulf Enterprises LLC
Oman Gulf Enterprises LLC
PO Box : 421, PC 118, Sultanate of Oman.
Ruwi : 24793072; Wattayah: 22307000.
C.R. No.: 1/33586/3
Qatar
Video Home and Electronics Centre WLL
Video Home and Electronics
Centre WLL PO BO 4668, Doha Qatar
Kuwait
AL-Babtain Electronics Company WLL
Al-Babtain Electronics
COMPANY WLL Al Babtain
P.O Box 599, Safat 13006 Kuwait
Yemen
Salem Mohammed Shammakh & Co.
Salem Mohammed Shammakh
& CO. PO Box 3372, Hodeidah
Republic of Yemen
Saudi
United Yousef Mohammed Naghi Co Ltd.
United Yousef Mohammed Naghi Co Ltd. Al Khumra Warehouse King Faisal Street, Khumra,
After Naval Base, Near to Weighing Station.
Jeddah, Saudi Arabia
UAE
Bahrain
Warranty period of Linear Compressor :
Ten (10) years from the date of original retail purchase.
Part only (Consumer will be charged for labor)
Noises associated with normal operation and failure to follow instructions found in the use and care and
installation guides or operating the unit in an unsuitable environment will not be covered under this warranty.
For any Suggestion, Opinion & Complaints,
Within UAE please Call 800 54 (LG)
Out side UAE please contact to our local dealer or log
into www.lg.com
LG Customer Information Center
1
Memo