Viewsonic NMP580-W DIGITAL SIGNAGE User Guide

NMP580-W
Network Media Player
User Guide
IMPORTANT: Please read this User Guide to obtain important information on installing
and using your product in a safe manner, as well as registering your product for future
service. Warranty information contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also found on our web site at http://
www.viewsonic.com in English, or in specific languages using the Regional selection
box in the upper right corner of our website. “Antes de operar su equipo lea cu
idadosamente las instrucciones en este manual”
Model No. VS16291
1
Thank you for choosing ViewSonic
With over 25 years as a world leading provider of visual solutions,
ViewSonic is dedicated to exceeding the world’s expectations for
technological evolution, innovation, and simplicity. At ViewSonic,
we believe that our products have the potential to make a positive
impact in the world, and we are confident that the ViewSonic product
you have chosen will serve you well.
Once again, thank you for choosing ViewSonic !
Compliance Information
FCC Statement
This device complies with part 15 of FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy, and if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Warning: You are cautioned that changes or modifications not expressly approved by the party
responsible for compliance could void your authority to operate the equipment.
For Canada
•
This Class B digital apparatus complies with Canadian ICES-003.
•Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
CE Conformity for European Countries
The device complies with the EMC Directive 2004/108/EC and Low Voltage Directive
2006/95/EC.
Following information is only for EU-member states:
The mark is in compliance with the Waste Electrical and Electronic Equipment Directive
2002/96/EC (WEEE).
The mark indicates the requirement NOT to dispose the equipment including any spent or
discarded batteries or accumulators as unsorted municipal waste, but use the return and
collection systems available.
If the batteries, accumulators and button cells included with this equipment, display the
chemical symbol Hg, Cd, or Pb, then it means that the battery has a heavy metal content
of more than 0.0005% Mercury or more than, 0.002% Cadmium, or more than 0.004%
Lead.
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Declaration of RoHS2 Compliance
This product has been designed and manufactured in compliance with Directive 2011/65/
EU of the European Parliament and the Council on restriction of the use of certain
hazardous substances in electrical and electronic equipment (RoHS2 Directive), and
is deemed to comply with the maximum concentration values issued by the European
Technical Adaptation Committee (TAC) as shown below:
Proposed Maximum
Concentration
Actual Concentration
Lead (Pb)
0.1%
< 0.1%
Mercury (Hg)
0.1%
< 0.1%
Cadmium (Cd)
0.01%
< 0.01%
Hexavalent Chromium (Cr6+)
0.1%
< 0.1%
Polybrominated biphenyls (PBB)
0.1%
< 0.1%
Polybrominated diphenyl ethers (PBDE)
0.1%
< 0.1%
Substance
Certain components of products as stated above are exempted under the Annex III of
the RoHS2 Directives as noted below:
Examples of exempted components are:
1. Mercury in cold cathode fluorescent lamps and external electrode fluorescent lamps
(CCFL and EEFL) for special purposes not exceeding (per lamp):
(1) Short length (≦500 mm): maximum 3.5 mg per lamp.
(2) Medium length (＞500 mm and ≦1,500 mm): maximum 5 mg per lamp.
(3) Long length (＞1,500 mm): maximum 13 mg per lamp.
2. Lead in glass of cathode ray tubes.
3. Lead in glass of fluorescent tubes not exceeding 0.2% by weight.
4. Lead as an alloying element in aluminium containing up to 0.4% lead by weight.
5. Copper alloy containing up to 4% lead by weight.
6. Lead in high melting temperature type solders (i.e. lead-based alloys containing 85%
by weight or more lead).
7. Electrical and electronic components containing lead in a glass or ceramic other than
dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic
matrix compound.
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Copyright Information
Copyright© ViewSonic Corporation, 2015. All rights reserved.
ViewSonic and the three birds logo are registered trademarks of ViewSonic Corporation.
Disclaimer:ViewSonic Corporation shall not be liable for technical or editorial errors or
omissions contained herein; nor for incidental or consequential damages resulting from
furnishing this material, or the performance or use of this product.
In the interest of continuing product improvement, ViewSonic Corporation reserves the
right to change product specifications without notice. Information in this document may
change without notice.
No part of this document may be copied, reproduced, or transmitted by any means, for
any purpose without prior written permission from ViewSonic Corporation.
For Your Records
Product Name:
NMP580-W
ViewSonic Network Media Player
Model Number:
VS16291
Document Number:
NMP580-W_UG_ENG Rev. 1A 08-31-15
Serial Number:
_________________________________________
_________________________________________
Purchase Date:
Product disposal at end of product life
ViewSonic respects the environment and is committed to working and living green.
Thank you for being part of Smarter, Greener Computing. Please visit ViewSonic
website to learn more.
USA & Canada: http://www.viewsonic.com/company/green/recycle-program/
Europe: http://www.viewsoniceurope.com/uk/support/recycling-information/
Taiwan: http://recycle.epa.gov.tw/recycle/index2.aspx
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Content
1. Introduction ....................................................................... 1
1.1. Features...................................................................... 1
1.2. Package contents....................................................... 1
1.3. Physical view and features......................................... 2
1.4. Installation................................................................... 2
2. Configuring the device....................................................... 4
2.1. System connections.................................................... 4
2.2. Basic settings.............................................................. 5
2.3. Connecting the device to your network....................... 6
2.4. Time zone settings...................................................... 9
2.5. Content settings........................................................ 10
2.6. Player information......................................................11
2.7. Content configuration – AppStart.............................. 12
2.8. Content configuration – FailSafe.............................. 12
2.9. Content configuration – EasyPlay............................. 13
2.10. Display settings....................................................... 16
2.11. Sound settings........................................................ 18
2.12. Access configuration – Player name....................... 20
2.13. Access configuration – Security.............................. 20
2.14. Schedule configuration – Time and date................ 21
2.15. Schedule configuration – Time Server.................... 22
2.16. Schedule configuration – Schedule reboot............. 23
2.17. System configuration - Firmware upgrades............ 24
2.18. System configuration – Expansion storage............ 25
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2.19. System configuration - Factory reset...................... 27
2.20. System configuration – Power save....................... 28
2.21. System configuration – Auto Recovery................... 28
2.22. System configuration – Expand Storage by
using micro SD card............................................... 29
3. Content Management...................................................... 29
4. Authoring in HTML5......................................................... 29
5. Working with SMIL........................................................... 30
5.1. Introduction............................................................... 30
5.2. www.a-smil.org for developers.................................. 30
6. Technical Data................................................................. 31
6.1. Specifications............................................................ 31
7. Troubleshooting............................................................... 33
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1. Introduction
1.1. Features
• Support for HTML5 widgets for dynamic content (W3C
Widgets standard)
• Full-HD 1080p hardware decoding of MPEG, H.264, and
VC-1 media formats
• 8GB on-board EMMC local storage with micro SD card slot
• Integrated audio and video output via HDMI
• Integrated audio and video input via HDMI (720P)
• Built-in wireless b/g/n network and Ethernet
• Supports full POPAI Screen Media Formats Standards profiles
S1 to S12, and E1 to E8
• Multiple 3rd party software solution compatibility
• Industry leading W3C SMIL support for developers
• RS232 control
1.2. Package contents
Media Player Unit
AC Adapter
(with select power plug)
Wi-Fi Antenna
HDMI Cable
Velcro
Power and Micro SD
card brackets
Software CD
Quick Start Guide
Note: A USB mouse is required for system setup.
1
1.3. Physical view and features
Reset
button
Micro SD
card
Audio
OUT
DC in
HDMI
IN ADB
USB x 3 Status
LED
RS232
Ethernet
Wi-Fi Antenna
Post
VGA
HDMI OUT
Kensington Lock
S/PDIF
1.4. Installation
Attach wireless antenna
ATTACH the wireless antenna as shown below, and then screw antenna
clockwise onto the post.
Attach the player on the back of the monitor using Velcro
1. Separate the Velcro pads and stick one
of them to the bottom of player.
2. Stick the other Velcro pad onto the back
of monitor, and then attach the player to
it. Use HDMI extension cord to connect
player and the monitor.
2
Set up HDMI AV input
1.
2.
NMP580-W supports HDMI input resolution up to HD 720P, configure the
AV source video output mode to 720P or AUTO.
Connect HDMI cable to the HDMI IN port on NMP580-W.
HDMI cable
3.
HDMI IN port on NMP580-W
Connect HDMI cable to the AV source.
HDMI OUT port on AV source
3
2. Configuring the device
2.1. System connections
1.
Attach the AC power adapter to provide power to the unit. After
approximately 35 seconds, booting animation will be displayed on the
screen below as shown here:
2.
The player boot process takes approximately 60 seconds to complete.
After boot up is complete, the signboard will stay in the Basic settings
menu if no content service has been configured (i.e. first boot up for a
brand new unit or after a factory reset). Plug in a USB mouse to start
configuring the signboard. If you have already set content into the
signboard, contents will start playing back automatically 15 seconds after
boot up.
Note: To enter the menu system at any time during playback, plug in a USB
mouse and hold the left mouse key in the corner area as shown below for
10 seconds.
* You will be asked for a password if a password has been
pre-configured.
4
2.2. Basic settings
You must attach a USB mouse to the signboard to configure settings.
Basic settings allow users to configure 3 important signage application
settings: Network, Time zone and Content.
Each time the Basic settings menu is entered, the signboard will start
playback automatically after 15 seconds if content services have been set
previously. Auto playback can be canceled by clicking on the button while it’s
counting down.
To enter the Advanced Setting menu, click the Advanced button.
5
2.3. Connecting the device to your network
Wireless connection
1.
Click the Wireless LAN setting, and the wireless configuration UI will be
launched.
2.
Click the ON/OFF button as indicated below to turn the Wireless interface
on (Ethernet will be disconnected when the signboard connects to a
wireless network).
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3.
The signboard will scan for wireless signals nearby and available AP
stations will be listed.
4.
Click on the station name to connect. If the network requires
authentication, you will be asked to provide the password for access.
Wired connection
To use the wired Ethernet connection, first connect an Ethernet cable then
disable the Wireless LAN interface.
1.
2.
Click the Wireless LAN setting, the wireless configuration UI will be
launched.
Click the ON/OFF button as indicated below to turn the Wireless interface
off.
7
DHCP – automatically assign network IP address
3.
Turn on the Ethernet interface. For DHCP environments, configuration
will be finished in this step.
Static IP – manually assign network IP address
4.
Click Ethernet to make a static IP configuration.
8
2.4. Time zone settings
1.
Click Time zone to launch the configuration menu.
2.
Choose the correct time zone from available options.
9
2.5. Content settings
1.
Click the Set content button to launch the configuration menu.
2.
Input the content source URL and click on Connect. The signboard will
start playback immediately.
10
2.6. Player information
From the signboard you can check the basic information including Health
status, Firmware version and Player ID.
1.
Click Advanced, and the advanced configuration menu will be launched.
2.
Click on Information to view Health Status definitions:
Green – Normal > Device connection to the content source URL server
is normal.
Blue – Local > Device is playing content from the USB drive or SD card.
Gray – Disconnected > Device is disconnected.
11
2.7. Content configuration – AppStart
User can assign the URL and App after system start up.
1.
2.
3.
4.
Click on the Advanced button. The advanced configuration menu will be
launched.
Click on Content, and then click AppStart.
Enter the valid URL of HTML/SMIL in AppStart.
The Advanced option is used for the 3rd-party App configurations only.
2.8. Content configuration – FailSafe
The URL and APP can also be assigned once the system has failed to play
the assigned content.
1.
2.
3.
4.
Click on the Advanced button. The advanced configuration menu will be
launched.
Click on Content, and then click on FailSafe.
Enter the URL of HTML/SMIL/Media RSS in FailSafe.
The Advanced option is used for the 3rd-party App configurations only.
12
2.9. Content configuration – EasyPlay
The EasyPlay feature allows the signboard to play media contents from the
USB flash drive (or SD card) directly.
When EasyPlay is enabled, the signboard will play contents from the USB
drive (or SD card) only. To play contents from the URL server configured via
‘Set content’, EasyPlay must be disabled.
1.
2.
3.
Click on the Advanced button. The advanced configuration menu will be
launched.
Click on Content, and then click on EasyPlay.
Click Disabled/Enabled button to enable EasyPlay , and choose from 2
available operation modes: Photo Mode and Movie Mode.
Configuring Photo Mode
4.
5.
Click on Photo to choose photos and music. Click on the button as
marked in red below, and select a photos/music directory from the USB
drive.
Click on the Set button after selecting a folder.
13
Configuring Movie Mode
1.
2.
3.
Click Movie to begin choosing movies. Click on the button marked in red
below to browse the movie directory from the USB drive.
Click on the Set button after selecting a folder.
The files in the selected folders will be played after clicking on the Play
button in the Basic settings or Advanced configuration menus.
EasyPlay Schedule configuration
1.
2.
3.
Click on the Advanced button. The advanced configuration menu will be
launched.
Click on Content, and then click on Schedule.
Click on the buttons marked in red below to enable/disable the EasyPlay
schedule for each time slot.
Type the scheduled time in the dialogue boxes marked in blue below by
using the pop-up keyboard or a USB keyboard.
14
4.
The On times assigned in time slots A-E are inclusive, as seen in the
schedule assigned here:
The exact playback time will are depicted by blue time.
Dark blue represents time overlaps between C/D and D/E.
15
2.10. Display settings
Output Mode
The default output mode is set to Panel.
If you are connecting to a monitor via HDMI compatible port, refer to the
device specifications for the best matching setting.
Note: The signboard supports only one output device at a time.
1.
2.
3.
Click on the Advanced button. The advanced configuration menu will be
launched.
Click on Display/sound, and then click on Display. The Display Settings
page will be launched.
Select Resolution from the popup menu.
16
Screen orientation
Screen orientation allows you to set the display to 90/180/270-degree rotation.
1.
2.
3.
Click on the Advanced button. The advanced configuration menu will be
launched.
Click on Display/sound, and then click on Display. The Display Settings
page will be launched.
Click on Screen orientation, as marked in red below.
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4.
Select your preferred angle from the menu.
2.11. Sound settings
To control the output sound volumes and touch sounds:
1.
2.
Click on the Advanced button. The advanced configuration menu will be
launched.
Click on Display/sound, and then click on Sound. The Sound Settings
page will be launched.
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3.
Click on Volumes, the Volumes settings page will be launched. Drag the
blue dots to adjust the volumes for the selected item, and then click OK
to save the new settings.
19
2.12. Access configuration – Player name
The player’s name can be specified so the player can be easily recognized in
the management software. (Management software support is required).
1.
2.
3.
Click the Advanced button, advanced configuration menu will be
launched.
Click on Access, and click on Player name.
Input a name for the field and click Set.
2.13. Access configuration – Security
A password can be set to provide authentication for player access. If the
password is set, a password prompt will appear if a user is trying to enter the
Basic settings menu from playback.
1.
2.
3.
Click the Advanced button, advanced configuration menu will be
launched.
Click on Access, and click on Security.
Input a password in the field and click Set.
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2.14. Schedule configuration – Time and date
The will bring up Date and time configuration panel as shown below, user can
set time as auto or manual, set time zone and time format from here.
21
2.15. Schedule configuration – Time Server
The feature allows user to synchronize player’s time with the web server
where the appStart URL hosted, disabled by default.
When disabled, player synchronize it’s time with Android default time server(
pool.ntp.org), this requires internet connection.
When enabled, player synchronize it’s time with the web server where the
appStart URL hosted (based on http response header’s time).
1.
2.
3.
4.
Click the Advanced button, advanced configuration menu will be
launched.
Click on Scheduling, and click on Time server.
Click the Use AppStart URL as time server button as marked in red below
to enable/disable the time server function.
Click on Set to save the setting.
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2.16. Schedule configuration – Schedule reboot
The feature Scheduled reboot allows the player to reboot on the assigned
time automatically every day.
1.
2.
3.
4.
Click the Advanced button, advanced configuration menu will be
launched.
Click on Scheduling, and click on Scheduled Reboot.
Click the Enable daily reboot button as marked in red below to enable/
disable the daily reboot function. Click on the dialogue box to set the
time. The value can be inputted with the pop-up keyboard or the USB
keyboard.
Click on Set to save the setting.
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2.17. System configuration - Firmware upgrades
Firmware updates can be performed by using a USB flash drive. Please read
the release notes carefully regarding the changes that will be made to your
signboard before applying the upgrade.
IMPORTANT: DO NOT unplug the USB drive or turn off the signboard while
the system is performing a firmware update.
1.
2.
3.
4.
5.
6.
7.
Obtain the latest firmware and copy it to the root directory of a USB drive.
Plug the power cord into the device.
Plug in a USB mouse to the device to enter the Basic settings menu.
Click on the Advanced button. The advanced configuration menu will be
launched.
Click on System, and then choose Firmware.
Click on OK to start the firmware update process.
Plug in the USB drive once the screen reads Scanning USB drives for
firmware package.
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2.18. System configuration – Expansion storage
User can add extra Micro SD card to replace its internal storage, please note
when internal storage being replaced, player use only the extra Micro SD card
as main storage, internal storage will not be used.
Manual Expansion
1.
2.
3.
4.
Power off device.
Insert Micro SD card and then plug in power cord to power on.
In the Basic settings menu, click the Advanced button, advanced
configuration menu will be launched.
Click on System, click on Expansion storage and click Initialize, player
will format Micro SD card then reboot by itself.
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5.
After boot up, check player information and new capacity will be
displayed.
Auto Expansion
1.
2.
3.
4.
5.
In the Basic settings menu, click the Advanced button, advanced
configuration menu will be launched.
Click on System, click on Expansion storage and enable auto-format.
Power off device.
Insert Micro SD card and then plug in power cord to power on.
After boot up, check player information and new capacity will be
displayed.
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2.19. System configuration - Factory reset
If you forget your preset system password, you must reset the system to
regain access to the signboard.
Using the reset button
1.
2.
3.
4.
Press and hold the reset button with a pen tip.
Reconnect the power cord.
Wait for 16 seconds or until the status LED flashes.
Release the reset button and wait for system to initialize.
Reset
button
Using a USB mouse
System reset will re-initialize the system, clear passwords, and return settings
to their default values. Then, perform the following steps:
1.
2.
3.
4.
Connect a USB mouse.
Click on the Advanced button. The advanced configuration menu will be
launched.
Click on System configuration, and then choose Factory default.
Click on OK button to reset to factory default.
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2.20. System configuration – Power save
Power save allows the signboard to power off automatically from the Basic
settings page if no actions occur after 10 minutes.
1.
2.
Click on the Advanced button. The advanced configuration menu will be
launched.
Click on System, and then click on Power save.
2.21. System configuration – Auto Recovery
The Auto Recovery feature is designed to automatically re-launch appStart
program if it closes unexpectedly, disabling this feature may cause screen to
show initial menu if content crash.
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2.22. System configuration – Expand Storage by using micro SD card
The device allows for an external micro SD card to replace the built-in SD
card for users who need larger storage space.
1.
2.
3.
4.
Take a micro SD card, format clean as FAT16/32.
In the root directory of the card, create a file named EXPANSIONCARD
(case insensitive).
Insert the micro SD card into the player, lock it with the provided micro
SD card lock clip, and then do a power cycle.
The device will now have an expanded storage capacity.
3. Content Management
The NMP580-W is designed to work with 3rd party management solutions.
Please refer to the printed guide for related set up instructions.
4. Authoring in HTML5
A major advancement in the NMP580-W media appliance is the ability to
playback HTML5 content which can contain dynamic information.
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5. Working with SMIL
The NMP580-W uses open communications protocols for content
presentation and playback control. SMIL-compliance means predictable
results across multiple devices, and SMIL’s non-proprietary nature means that
your investments are never obsolete.
5.1. Introduction
Using SMIL (pronounced “smile”), the language created by W3C for
multimedia communications, the media player understands the language
“spoken” by professional tools from companies such as Adobe, Apple,
Microsoft, and Real Networks. What this means is quicker, easier, and better
integration of your players into your digital signage networks, opening up
avenues of software controls and realizing the full potential of your player
hardware down the road.
5.2. www.a-smil.org for developers
The media player operating system utilizes W3C SMIL as the underlying
scripting language, which lends well to customization to your project
management needs. For resources, downloads, and community support,
please visit www.a-smil.org.
30
6. Technical Data
6.1. Specifications
Video format support
POPAI Screen Media Standards
S6 (MPEG-1 SIF, 3Mbps CBR)
S7 (MPEG-1 480p, 10Mbps CBR)
S8 (MPEG-1 720p, 15Mbps CBR)
S9 (MPEG-2 480p, 6Mbps CBR)
S10 (MPEG-2 720p, 12Mbps CBR)
S11 (MPEG-4 AVC, 480p, 6Mbps CBR)
S12 (MPEG-4 AVC, 720p, 10Mbps CBR)
E4 (VC-1/WMV9, MP@ML, 720p)
E7 (MPEG-4 ASP, 480p, 10Mbps CBR)
E8 (MPEG-4 AVC, 1080p, 10Mbps CBR)
Image format support
POPAI Screen Media Standards
S1 (JPEG 480p baseline)
S2 (JPEG 720p baseline)
S3 (JPEG 1080p baseline)
E1 (PNG 24bpp+alpha, 480p)
E2 (PNG 24bpp+alpha, 720p)
E3 (PNG 24bpp+alpha, 1080p)
Audio codec support
POPAI Screen Media Standards
S4 (MPEG L2 audio)
S5 (MP3 audio, 320Kbps)
Dynamic content
W3C HTML5 (HTML, CSS, JavaScript)
W3C SMIL 3.0 instructions (sub-set)
31
Physical I/O
connectors
HDMI 1.4 out (CEC support)
HDMI 1.4 in (720p)
VGA
SPDIF
Audio
USB 2.0 A type x 3
Micro USB (for F/W troubleshooting)
LAN (10/100 BASE-T)
Micro SD Ver2.0 (for expand storage,
MAX 32GB)
Wi-Fi antenna
RS232
Local storage
8 GB eMMC (up to 6 hrs of typical 720p video @
3 Mbps)
Accessories
HDMI cable
External WiFi antenna
AC Adapter
Power plug
Velcro
Hardware Quick Start Guide
Software Quick Start Guide
Documentation CD
Power requirement
12V 1.5A DC
Power consumption*
6W
Environmental
Operating temperature: 0 – 50° C / 32 – 122° F
Humidity: 30 – 80% @ 40°C non-condensing
Dimensions
138.60x 128.10x30.20 mm
(5.45x5.04x1.19 inches)
Weight
Safety & Certifications
366 g
0.81 lbs
FCC, CE, cTUVus, NOM, PSB, iDA, RCM
32
7. Troubleshooting
What video format can I play?
Video files encoded in MPEG-4 AVC up to 1920x1080 resolutions and 10Mbps
bitrates should play perfectly. If a certain video is not played as scheduled, or
if it plays poorly, please search the support site for “transcode” instructions.
The signboard is placed near my Wi-Fi access point, yet the connection is
unreliable.
Wi-Fi appliances in general should be placed 10 feet (3 meters) from the
Wi-Fi access point for reliable operation. Try relocating the access point
further away from the signboards to improve connection.
What can I do about the gap between video and video?
Video gaps (blank screen) occur before and after each video are played. To
minimize the gap, avoid back to back video programming by scheduling an
image between each video.
If both Ethernet & WiFi are connected, which one will take precedence?
If both connections are available, WiFi will be used.
What is the maximum file size for a single video file?
The maximum video file size for the NMP580-W is 2GB. We recommend
reserving a safety margin to avoid exceeding the limit (i.e. limiting files to
1850MB).
What should I do if I forgot my password?
In this case, please perform a factory reset.
Use the S/W RESET button located at the back of the signboard to restore
factory settings. This will also clear the signboard’s password.
How do I manage the playback of contents?
The media appliance is designed to be interoperable with leading 3rd party
management software solutions or via SMIL open standard commands.
Could the signboard display Flash or Microsoft PowerPoint presentations?
The signboard features limited PowerPoint support, but not Flash support.
While PCs can play many formats with varying degrees of success, RISCbased signboard are designed to reliably play specific video formats (Please
see spec for details). While Microsoft PowerPoint native files could not play
directly on a RISC-based signboard, the file is converted through other
software (i.e. Adfotain Manager Express) into an image format to be played as
an image slideshow.
33
Why won’t some media files play properly?
The video data bit-rate used may have exceeded the recommended bit rate.
The video data bit-rate is the amount of video or audio data used per second
to store or play the contents, usually expressed in Mbps (mega-bits per
second). Video encoded with excessive bit-rates will not playback smoothly in
the media signboard, likely due to storage I/O bottleneck.
Some JPEG images cannot be played in the signboard.
Progressive JPEG are not supported. Please convert to baseline JPEG for
maximum compatibility.
JPEG images can be either of 2 types: baseline or progressive compression.
Baseline JPEG offers greatest compatibility, while progressive JPEGs are
suitable for web site images. Progressive images are downloaded and
displayed “progressively,” being rendered more clearly as more data is
received over the internet. Progressive images are primarily supported on
PCs. For media appliances, make sure to save images as baseline JPEG in
your photo editor, or resave them as baseline JPEGs using free tools such as
IrfanView (http://www.irfanview.com/).
The signboard is not playing. What should I do?
Play list errors and scheduling issues are two major causes of playback
problems. To determine if the problem is caused by a bad play list, just delete
the play list and restart signboard. The signboard should loop through all
media files, indicating a fault with the play list.
If the playback is scheduled to play at specific time, check to see if the device
is set to the right time zone on the world clock. When nothing seems wrong,
the time zone setting is often the reason the program is not played.
34
Customer Support
For technical support or product service, see the table below or contact your reseller.
Note: You will need the product serial number.
Country/Region
Website
T= Telephone
C = CHAT ONLINE
Email
Australia
New Zealand
www.viewsonic.com.au
AUS= 1800 880 818
NZ= 0800 008 822
[email protected].
com
Canada
www.viewsonic.com
T (Toll-Free)= 1-866-463-4775 service.ca@viewsonic.
com
T (Toll)= 1-424-233-2533
Europe
www.viewsoniceurope.
com
www.viewsoniceurope.com/uk/support/call-desk/
Hong Kong
www.hk.viewsonic.com
T= 852 3102 2900
[email protected].
com
India
www.in.viewsonic.com
T= 1800 419 0959
[email protected].
com
Korea
ap.viewsonic.com/kr/
T= 080 333 2131
[email protected].
com
Latin America
(Argentina)
www.viewsonic.com/la/
C= http://www.viewsonic.com/
la/soporte/servicio-tecnico
[email protected]
Latin America
(Chile)
www.viewsonic.com/la/
C= http://www.viewsonic.com/
la/soporte/servicio-tecnico
[email protected]
Latin America
(Columbia)
www.viewsonic.com/la/
C= http://www.viewsonic.com/
la/soporte/servicio-tecnico
[email protected]
Latin America
(Mexico)
www.viewsonic.com/la/
C= http://www.viewsonic.com/
la/soporte/servicio-tecnico
[email protected]
Nexus Hightech Solutions, Cincinnati #40 Desp. 1 Col. De los Deportes Mexico D.F.
Tel: 55) 6547-6454 55)6547-6484
Other places please refer to http://www.viewsonic.com/la/soporte/servicio-tecnico#mexico
Latin America
(Peru)
www.viewsonic.com/la/
C= http://www.viewsonic.com/
la/soporte/servicio-tecnico
[email protected]
Macau
www.hk.viewsonic.com
T= 853 2870 0303
[email protected].
com
Middle East
ap.viewsonic.com/me/
Contact your reseller
[email protected].
com
Puerto Rico &
Virgin Islands
www.viewsonic.com
T= 1-800-688-6688 (English)
C= http://www.viewsonic.com/
la/soporte/servicio-tecnico
service.us@viewsonic.
com
[email protected]
Singapore/
www.ap.viewsonic.com
Malaysia/Thailand
T= 65 6461 6044
[email protected].
com
South Africa
ap.viewsonic.com/za/
Contact your reseller
[email protected].
com
United States
www.viewsonic.com
T (Toll-Free)= 1-800-688-6688 service.us@viewsonic.
com
T (Toll)= 1-424-233-2530
35
Limited Warranty
VIEWSONIC Network Media Player
What the warranty covers:
ViewSonic warrants its products to be free from defects in material and workmanship, under
normal use, during the warranty period. If a product proves to be defective in material or
workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace
the product with a like product. Replacement product or parts may include remanufactured or
refurbished parts or components.
How long the warranty is effective:
ViewSonic Network Media Player are warranted for 1 year for labor from the date of the first
customer purchase.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover:
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
a.Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized
product modification, or failure to follow instructions supplied with the product.
b.Repair or attempted repair by anyone not authorized by ViewSonic.
c. Causes external to the product, such as electric power fluctuations or failure.
d.Use of supplies or parts not meeting ViewSonic’s specifications.
e. Normal wear and tear.
f.Any other cause which does not relate to a product defect.
3. Any product exhibiting a condition commonly known as “image burn-in” which results when a
static image is displayed on the product for an extended period of time.
How to get service:
1. For information about receiving service under warranty, contact ViewSonic Customer Support
(please refer to Customer Support page). You will need to provide your product’s serial
number.
2. To obtain warranted service, you will be required to provide (a) the original dated sales slip, (b)
your name, (c) your address, (d) a description of the problem, and (e) the serial number of the
product.
3. Take or ship the product freight prepaid in the original container to an authorized ViewSonic
service center or ViewSonic.
4. For additional information or the name of the nearest ViewSonic service center, contact
ViewSonic.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained
herein including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall
not be liable for:
1. Damage to other property caused by any defects in the product, damages based upon
inconvenience, loss of use of the product, loss of time, loss of profits, loss of business
opportunity, loss of goodwill, interference with business relationships, or other commercial
loss, even if advised of the possibility of such damages.
2. Any other damages, whether incidental, consequential or otherwise.
3. Any claim against the customer by any other party.
4.3: ViewSonic DMP Warranty
DMP_LW01 Rev. 1A 06-25-09
36
37