Ricoh IM 550 MFP black and white User Guide

User Guide
Selected Version
Getting Started
Copy
Fax
Print
Scan
Document Server
Web Image Monitor
Adding Paper and Toner
Troubleshooting
Specifications for the Machine
Legal and Contact Information
For information not found in this manual,
see the online manuals available on our
web site (https://www.ricoh.com/) or via the
control panel.
For safe and correct use, be sure to read Safety Information before
using the machine.
How to Read the Manuals
Symbols Used in the Manuals
This manual uses the following symbols:
Indicates points to pay attention to when using functions. This symbol indicates points that may result in
the product or service becoming unusable or result in the loss of data if the instructions are not obeyed.
Be sure to read these explanations.
Indicates supplementary explanations of the machine's functions, and instructions on resolving user
errors.
[]
Indicates the names of keys or buttons on the product or display.
1
TABLE OF CONTENTS
How to Read the Manuals................................................................................................................................. 1
Symbols Used in the Manuals.......................................................................................................................1
1. Getting Started
Turning On and Off the Power.......................................................................................................................... 9
Turning On the Main Power.......................................................................................................................... 9
Turning Off the Main Power........................................................................................................................10
Energy Saving Mode...................................................................................................................................10
Guide to Names and Functions of Components............................................................................................12
Exterior: Front and Left View....................................................................................................................... 12
Exterior: Front and Right View.....................................................................................................................14
Exterior: Rear and Left View........................................................................................................................ 16
Interior: Front View.......................................................................................................................................18
Names and Functions of the Control Panel....................................................................................................19
Touch Panel/Interface.................................................................................................................................19
LED Indicators...............................................................................................................................................20
Order of Option Installation............................................................................................................................22
Attaching the Paper Feed Unit........................................................................................................................ 23
Installing the Wireless LAN Interface Board.................................................................................................. 26
Installing the IEEE 1284 Interface Board....................................................................................................... 28
Installing the Device Server Option................................................................................................................ 30
Installing the File Format Converter................................................................................................................ 33
Installing SD Card Options..............................................................................................................................35
Changing the Display Language.................................................................................................................... 38
How to Use the Home Screen.........................................................................................................................39
Intuitive Screen Operation Using Fingertips.............................................................................................. 41
How to Use the Copy Screen..........................................................................................................................44
How to Use the Copy Screen (Standard View)........................................................................................ 44
How to Use the Copy Screen (Full View).................................................................................................. 46
Changing the Layout or Display of the Keys of the Copy Function......................................................... 47
How to Use the Fax Screen............................................................................................................................. 49
Customizing the [Settings] Screen.............................................................................................................. 49
How to Use the Scanner Screen..................................................................................................................... 52
Customizing the [Send Settings] Screen.................................................................................................... 52
2
Adding a Frequently Used Application or Widget to the Home Screen..................................................... 55
Adding an Icon/Widget to the Home Screen.......................................................................................... 56
Moving or Deleting Icons and Widgets.....................................................................................................56
Creating a Folder to Organize Icons......................................................................................................... 57
Registering Frequently Used Settings as a Program...................................................................................... 58
Registering Settings as a Program.............................................................................................................. 59
Changing the Contents of the Program......................................................................................................60
Logging In from the Control Panel.................................................................................................................. 62
Logging In by Entering the User Name and Password.............................................................................63
Logging In Using an IC Card...................................................................................................................... 64
Logging In Using a Mobile Device.............................................................................................................65
Authenticating Using the User Code.......................................................................................................... 66
Changing the Login Password.................................................................................................................... 66
Placing an Original on the Exposure Glass................................................................................................... 69
Placing an Original in the Auto Document Feeder (ADF).............................................................................71
2. Copy
Basic Procedure for Copying Documents...................................................................................................... 75
Making Enlarged or Reduced Copies............................................................................................................77
Specifying a Copy Ratio or Size................................................................................................................ 77
Enlarging or Reducing According to the Paper Size................................................................................ 79
Reducing Slightly to Increase the Margins................................................................................................ 80
Duplex Copying............................................................................................................................................... 82
Combining and Copying a Multi-page Original onto a Single Sheet of Paper.........................................84
Copying Onto Envelopes................................................................................................................................ 87
Copying Onto Envelopes in the Bypass Tray............................................................................................ 87
Copying Onto Envelopes in the Paper Tray.............................................................................................. 88
Copying in Page Order or for Each Page Number...................................................................................... 90
3. Fax
Basic Procedure for Transmitting Faxes..........................................................................................................93
Registering Fax Numbers in the Address Book..............................................................................................96
Registering a Fax Number and Send Conditions......................................................................................96
Changing/Deleting the Registered Data Such as Fax Number.............................................................. 98
Displaying a Preview before Sending a Fax..................................................................................................99
3
Viewing the Transmission Result of Sent Faxes............................................................................................101
Confirming the Information on the Fax Screen....................................................................................... 101
Checking the Result in Communication Result Report.............................................................................103
Checking the Result in Immediate TX Result Report................................................................................ 103
Checking the Result in Communication Failure Report........................................................................... 103
Checking the Result in Error Report..........................................................................................................103
Viewing Memory Storage Report............................................................................................................ 103
Checking by E-mail................................................................................................................................... 104
Confirming the Information in Web Image Monitor...............................................................................105
4. Print
Installing the Printer Driver by Using Device Software Manager Installer................................................ 107
Installing Device Software Manager from the CD-ROM.......................................................................107
Installing Device Software Manager from the Downloaded File..........................................................109
Installing the Printer Driver for Network Connection (Windows)...............................................................113
Installing the PCL 6 Printer Driver from the CD-ROM............................................................................. 113
Installing the PostScript 3 Printer Driver from the CD-ROM................................................................... 116
Installing the PCL 6/PostScript 3 Printer Driver from the Downloaded File..........................................118
If the Machine Cannot Be Found............................................................................................................. 119
Installing the Printer Driver for Network Connection (OS X/macOS)...................................................... 123
Installing the PPD file................................................................................................................................. 123
Registering the Machine in [Print & Scan] or [Printers & Scanners]...................................................... 124
Specifying the Option Settings................................................................................................................. 127
Basic Procedure for Printing Documents...................................................................................................... 129
Printing a Document in Windows.............................................................................................................129
Printing a Document in OS X/macOS.....................................................................................................131
Printing on Both Sides of Paper.................................................................................................................... 134
Specifying 2-sided Print (Windows)........................................................................................................ 134
Specifying 2-sided Print (OS X/macOS)................................................................................................ 135
Combining and Printing Multiple Pages on a Single Sheet of Paper........................................................ 136
Specifying the Combine 2 Originals Function (Windows).................................................................... 136
Specifying the Combine 2 Originals Function (OS X/macOS)............................................................ 137
Printing on Envelopes.................................................................................................................................... 138
Printing Documents Stored in the Printer from the Control Panel............................................................... 141
4
Printing from a USB Flash Memory Device or SD Card Directly............................................................... 142
Printable File Formats................................................................................................................................ 142
Printing from a Memory Storage Device.................................................................................................143
5. Scan
Scanning Documents and Sending the Scanned Data by E-mail..............................................................145
Basic Procedure for Sending an E-mail................................................................................................... 145
Registering the E-mail Destination Specified When Sending an E-mail in the Address Book.............147
Scanning Documents and Sending the Scanned Data to a Folder........................................................... 150
Printing the Check Sheet........................................................................................................................... 150
Confirming the Computer Information (Windows)................................................................................. 151
Creating a Shared Folder (Windows)..................................................................................................... 152
Confirming the Computer Information (OS X/macOS)......................................................................... 155
Creating a Shared Folder (OS X/macOS).............................................................................................155
Registering the Created Shared Folder in the Address Book................................................................ 157
Basic Procedure for Performing Send to Folder......................................................................................159
Scanning an Original with Suitable Quality and Density...........................................................................161
Specifying the File Type or File Name When Scanning a Document....................................................... 164
6. Document Server
Storing Documents in Document Server.......................................................................................................167
Printing Documents in Document Server...................................................................................................... 169
Printing a Document with the Settings Specified When Scanned..........................................................169
Changing the Print Settings to Print a Document.....................................................................................170
Specifying a Page to Print.........................................................................................................................172
7. Web Image Monitor
Using Web Image Monitor...........................................................................................................................175
What You Can Do on the Web Image Monitor..................................................................................... 176
Web Image Monitor Screen.................................................................................................................... 177
Specifying Web Image Monitor Help..................................................................................................... 178
8. Adding Paper and Toner
Loading Paper into the Paper Tray...............................................................................................................181
Loading Paper into Tray 1 to 5................................................................................................................ 181
Loading Paper into the Bypass Tray........................................................................................................ 186
Specifying Regular Sizes Using the Control Panel................................................................................. 187
5
Specifying a Custom Size Paper Using the Control Panel..................................................................... 188
Specifying Paper Type and Thickness Settings....................................................................................... 188
Recommended Paper Sizes and Types........................................................................................................190
Tray 1......................................................................................................................................................... 190
Paper Feed Unit......................................................................................................................................... 191
Bypass Tray................................................................................................................................................192
Notes on Special Paper............................................................................................................................193
Paper Thickness for Each Paper Weight..................................................................................................193
Unusable Paper......................................................................................................................................... 194
Paper Storage............................................................................................................................................195
Saving Printouts......................................................................................................................................... 195
Thick Paper Orientation and Recommended Status................................................................................... 197
Envelope Orientation and Recommended Status....................................................................................... 198
Using the Copy Function...........................................................................................................................199
Using the Printer Function..........................................................................................................................199
Loading Orientation-fixed Paper or Two-sided Paper............................................................................... 200
Copying onto Letterhead Paper............................................................................................................... 200
Printing onto Letterhead Paper Using the Printer Driver..........................................................................201
Recommended Original Size and Weight.................................................................................................. 202
Replacing the Toner.......................................................................................................................................203
Watching the Video for Replacing the Toner..........................................................................................203
How to Replace the Toner........................................................................................................................ 204
Precautions When Storing Toner..............................................................................................................207
Precautions When Replacing the Toner.................................................................................................. 207
Disposing Exhausted Toners.....................................................................................................................209
Replacing the Waste Toner Bottle................................................................................................................ 210
Watching the Video for Replacing the Waste Toner Bottle................................................................... 210
How to Replace the Waste Toner Bottle................................................................................................. 211
Precautions When Replacing the Waste Toner Bottle............................................................................213
Disposing the Used Waste Toner Bottle.................................................................................................. 215
9. Troubleshooting
Alert Sounds................................................................................................................................................... 217
Checking the Indicators, Icons, and Messages on the Control Panel.......................................................219
6
When an Icon Is Displayed with a Message.......................................................................................... 219
When the [Check Status] Indicator Is Lit or Flashing.............................................................................. 221
When the Machine Cannot Be Operated................................................................................................... 223
When the Machine Does Not Respond Correctly to an Operation on the Control Panel..................223
When the Machine Does Not Respond Correctly to an Operation from a Computer....................... 227
When a Message Appears and the Machine Cannot Be Operated........................................................229
When a Message Appears While Using the Copy Function.....................................................................232
When a Message Appears While Using Document Server...................................................................... 233
When a Message Appears While Using the Fax Function........................................................................ 234
Messages that Appear During Operation or When Sending/Receiving a Fax Cannot Be Performed....
.................................................................................................................................................................... 234
Messages that Appear When the Machine Cannot Connect to the Network.....................................235
Messages that Appear When the Remote Fax Function Is Unavailable.............................................. 244
When a Message Appears While Using the Printer Function....................................................................249
Messages that Appear without Error Codes........................................................................................... 249
Messages that Appear with Error Codes................................................................................................ 261
When a Message Appears While Using the Scanner Function................................................................ 263
Messages that Appear on the Control Panel.......................................................................................... 263
Messages that Appear on the Computer................................................................................................ 270
When Other Messages Appear...................................................................................................................277
Messages that Appear When Machine Login Fails............................................................................... 280
Messages that Appear When Logging in to the Machine Using an IC Card Fails............................. 286
Messages that Appear When the LDAP Server Is Unavailable............................................................ 287
Messages that Appear When There Is a Problem with the Certificate................................................. 288
Messages that Appear When an Application Site Cannot Be Used.................................................... 290
When Paper or an Original Is Jammed....................................................................................................... 291
If Paper Jams Occur Frequently............................................................................................................... 292
10. Specifications for the Machine
Model-Specific Information.......................................................................................................................... 297
List of Specifications.......................................................................................................................................298
Specifications for the Main Unit............................................................................................................... 298
Specifications for the Document Server...................................................................................................305
Specifications for Facsimile.......................................................................................................................305
7
Specifications for Printer........................................................................................................................... 311
Specifications for Scanner........................................................................................................................ 313
Specifications for the ADF.........................................................................................................................317
Specifications for Paper Feed Unit...........................................................................................................317
Specifications for IEEE 1284 Interface Board........................................................................................ 318
Specifications for Wireless LAN Board................................................................................................... 318
Specifications for Device Server Option................................................................................................. 319
The Setting Values of the Transmission Function..........................................................................................320
Send Email................................................................................................................................................. 320
Send to Folder........................................................................................................................................... 321
Broadcast Transmission.............................................................................................................................322
Printable Area and Margin...........................................................................................................................323
Machine Options...........................................................................................................................................324
Guide to Functions of the Machine’s External Options..........................................................................324
Guide to Functions of the Machine’s Internal Options...........................................................................324
Functions Requiring Optional Configurations..............................................................................................327
Copy Function............................................................................................................................................327
Facsimile Functions.................................................................................................................................... 327
Printer Function.......................................................................................................................................... 328
Scanner Function....................................................................................................................................... 328
Others.........................................................................................................................................................328
Function Compatibility...................................................................................................................................330
11. Legal and Contact Information
Environmental Regulations............................................................................................................................ 333
ENERGY STAR Program........................................................................................................................... 333
Energy Saving Functions...........................................................................................................................333
User Information on Electrical and Electronic Equipment
(mainly Europe)...................... 334
Note for the Battery and/or Accumulator Symbol (For EU countries only)
(mainly Europe)
.................................................................................................................................................................... 335
Environmental Advice for Users
(mainly Europe)............................................................... 336
Notes to users in the state of California (Notes to Users in USA)
(mainly North America)....
.................................................................................................................................................................... 336
Trademarks (User Guide)..............................................................................................................................337
8
1. Getting Started
Turning On and Off the Power
To turn the machine on and off, press the main power switch on the right of the machine.
• When you are using the fax function on the machine, do not turn the power off under normal
operation. If the power is turned off, data stored in the fax memory will be lost in about one hour
after the machine is turned off. If you have to turn the power off or unplug the power cord for some
reason, make sure 100% is shown as available memory on the screen for the fax function.
Turning On the Main Power
• When you push the main power switch, wait at least 10 seconds after it is confirmed that the main
power indicator has lit up or gone out.
1. Make sure the power cord is firmly plugged into the wall outlet.
2. Push the main power switch.
EAT066
The main power indicator goes on.
Application icons appear on the [Home] screen as the applications start running.
• When the power is turned on, the screen may show that the machine is performing an auto restart.
Do not turn off the main power while the machine is processing. It takes about five minutes until the
machine restarts.
9
1. Getting Started
Turning Off the Main Power
• Do not turn off the power while the machine is in operation. To turn the power off, confirm that the
operation is finished.
• Do not hold down the main power switch while turning off the main power. Doing so forcibly turns
off the machine’s power and may damage the hard disk or memory and cause malfunctions.
• Do not press the main power switch soon after pressing the main power switch on the machine.
When you turn the power on or off, wait at least 10 seconds after confirming that the main power
indicator on the control panel has turned on or off.
1. Push the main power switch.
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The main power indicator on the right side of the control panel turns off. The main power turns off
automatically after the machine has shut down properly. If the screen on the control panel does not
disappear, contact your service representative.
Energy Saving Mode
When the machine is not operated for a specified period of time, the machine enters the "Energy Saver
Mode" automatically. "Energy Save mode" has two modes, "Low Power mode" and "Sleep mode". In
the factory default, the machine is configured to use "Sleep mode".
Low Power Mode
If you do not use the machine for a certain period after an operation, the display will turn off and
the machine goes into Low Power mode. The machine uses less electricity in Low Power mode.
You can change the amount of time that the machine waits before switching to Low Power mode
under [Low Power Mode Timer].
See "Timer Settings", User Guide (Full Version).
10
Turning On and Off the Power
You can change the machine's settings to enter Low Power mode when you press the [Energy Save]
of [Energy Saver Key to Change Mode] under [Settings] [System Settings] [Administrator
Tools].
See "Timer Settings", User Guide (Full Version).
To exit Low Power mode, do one of the following:
• Lift the ADF
• Place an original in the ADF
• Load paper in the bypass tray
• Touch the display panel
• Start Print Jobs
• Open any cover
• Open any paper tray
Sleep Mode
In this mode, the display of the control panel turns off and the main power indicator blinks slowly.
Power consumption is minimized. When you do not operate the machine for a specified period of
time or press [Energy Save] ( ), the machine enters Sleep mode.
• You can specify the amount of time that the machine waits before entering Sleep mode under
[Sleep Mode Timer] or [Weekly Timer].
Under [Weekly Timer], you can specify the times and the days of the week that the machine
enters Sleep mode.
Only the administrator can specify [Weekly Timer] when administrator authentication is
enabled.
See "Timer Settings", User Guide (Full Version).
• The machine recovers from Sleep mode when you perform one of the following:
• Lift the ADF.
• Place an original in the ADF.
• Touch the display of the control panel.
• The energy saving functions are disabled when an error occurs or while an operation is in
progress.
11
1. Getting Started
Guide to Names and Functions of Components
• Do not obstruct the machine's vents. Doing so can result in fire as the internal components are
overheated.
Region A and Region B symbols
(mainly Europe and Asia), (mainly Europe), or (mainly Asia)
(mainly North America)
Differences in the functions of Region A and Region B models are indicated by two symbols.
Read the information indicated by the symbol that corresponds to the region of the model you are
using.
page 297 "Model-Specific Information"
Exterior: Front and Left View
1
2
3
4
11
10
5
9
8
7
6
EAT311
1. Auto Document Feeder (ADF)
Lower the cover over originals placed on the exposure glass.
12
Guide to Names and Functions of Components
If you load a stack of originals in the ADF, the ADF will automatically feed the originals one by one.
2. Exposure glass
Place originals facedown here.
See "Printing Documents in Order of Priority", User Guide (Full Version).
3. Control panel
page 19 "Names and Functions of the Control Panel"
4. Tray extension
Pull this fence to prevent paper from falling off.
5. Main power switch
To turn the power on and off, press the main power switch.
page 9 "Turning On and Off the Power"
6. Paper size dial
Use this dial to specify the paper size. To use a paper size that is not indicated on the paper size dial, set the
dial to " ". If this is the case, set the paper size using the control panel.
7. Paper tray
Standard paper tray. Load paper here.
page 181 "Loading Paper into the Paper Tray"
8. Left cover
Open to access the waste toner bottle.
page 210 "Replacing the Waste Toner Bottle"
9. Waste toner bottle
Waste toner is collected here. Replace the bottle when it is full.
10. Vents
Holes for ventilating the inside the machine to prevent the internal components from overheating.
11. Standard tray
Copied/printed paper and received fax pages are delivered here.
13
1. Getting Started
Exterior: Front and Right View
IM 550F/IM 600F
1
6
5
2
4
3
EAT312
1. ADF tray extender
Pull this extender out to prevent originals larger than A4 or 81/2 × 11 from falling.
2. Vents
Holes for ventilating the inside the machine to prevent the internal components from overheat.
3. Extender for the bypass tray
Pull this extender out when loading paper larger than A4 or 81/2 × 11 .
4. Bypass tray
Use the tray to copy or print on OHP transparencies, adhesive labels, and paper that cannot be loaded in the
paper trays.
page 186 "Loading Paper into the Bypass Tray"
5. Paper guides
When loading paper in the bypass tray, align the paper guides with the edges of the paper.
6. Front cover
Open to access the inside of the machine and remove jammed paper.
Open here to replace the print cartridge.
14
Guide to Names and Functions of Components
IM 600SRF
1
2
3
4
10
9
8
7
6
5
EAT313
1. Extender for the finisher shift tray
Pull this extender out when loading paper larger than A4 or 81/2 × 11 .
2. Finisher shift tray
Sorted or stapled papers are delivered here.
3. ADF tray extender
Pull this extender out to prevent originals larger than A4 or 81/2 × 11 from falling.
4. Staple cartridge
Staple cartridge for the finisher. Replace the cartridge when the staples run out.
5. Right cover
Open this cover to replace the staple cartridge.
6. Vents
Holes for ventilating the inside the machine to prevent the internal components from overheating.
7. Extender for the bypass tray
Pull this extender out when loading paper larger than A4 or 81/2 × 11 .
8. Bypass tray
Use the tray to copy or print on OHP transparencies, adhesive labels, and paper that cannot be loaded paper
trays.
15
1. Getting Started
page 186 "Loading Paper into the Bypass Tray"
9. Paper guides
When loading paper in the bypass tray, align the paper guides with the edges of the paper.
10. Front cover
Open to access the inside of the machine and remove jammed paper.
Open here to replace the print cartridge.
Exterior: Rear and Left View
IM 550F/IM 600F
6
5
4
1
3
2
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1. Vents
Holes for ventilating the inside the machine to prevent the internal components from overheat.
After large-volume printing, the ventilation fan may continue to work to lower the temperature inside the
machine.
2. Rear Cover
Open to access the inside of the machine.
3. USB2.0 Interface Type A
Use the port to connect the IC card authentication device.
4. USB2.0 Interface Type B
Use the port to connect the machine and the computer with the USB cable.
5. Ethernet port
Use a network interface cable to connect the machine to a network.
16
Guide to Names and Functions of Components
6. Optional interface board slot
Optional interface boards can be inserted.
Insert an optional wireless LAN interface board, IEEE 1284 interface board, Device server or File format
converter.
IM 600SRF
1
7
6
5
4
3
2
EAT335
1. Vents
Holes for ventilating the inside the machine to prevent the internal components from overheat.
After large-volume printing, the ventilation fan may continue to work to lower the temperature inside the
machine.
2. Rear cover
Open to access the inside of the machine.
3. Rear upper cover
Open to remove jammed paper.
4. USB2.0 Interface Type A
Use the port to connect the IC card authentication device.
5. USB2.0 Interface Type B
Use the port to connect the machine and the computer with the USB cable.
6. Ethernet port
Use a network interface cable to connect the machine to a network.
7. Optional interface board slot
Optional interface boards can be inserted.
Insert an optional wireless LAN interface board, IEEE 1284 interface board, Device server or File format
converter.
17
1. Getting Started
• The fan inside the machine near the vents may continue running to cool the machine after a print
job.
• page 277 "When Other Messages Appear"
Interior: Front View
1
EAT315
1. Print cartridge
Messages appear on the screen when the print cartridge needs to be replaced, or a new cartridge needs to
be prepared.
page 203 "Replacing the Toner"
18
Names and Functions of the Control Panel
Names and Functions of the Control Panel
The touch panel (Smart Operation Panel) that displays the operation screen of the machine is referred to
as the "Control Panel".
• On the left side of the control panel, interfaces for connecting external devices and slots to insert an
SD card/USB flash memory device are provided.
• Even when the screen is turned off, the LED indicators on the frame of the control panel show the
status of the machine.
Touch Panel/Interface
1
2
3
DZB165
1. Media slots
Insert an SD card or USB flash memory device. You can store the scanned data or print the file stored on the
media.
• Use an SD memory card or SDHC memory card with a maximum capacity of 32 GB. You cannot use an
SDXC memory card.
• Use the media formatted in FAT16 or FAT32.
• Certain types of USB flash memory devices cannot be used in the machine.
• A USB extension cable, hub, or card reader cannot be used.
• If the power of the machine is turned off or the media is removed from the machine while the machine is
reading the data in the media, check the data in the media.
• Before removing the media from the slot, press the icon displayed on the screen (
connection.
/
) to cancel the
19
1. Getting Started
DZW174
2. Touch Panel
Displays the Home screen, operation screen of applications, and messages. Operate with the fingertips.
page 39 "How to Use the Home Screen"
page 41 "Intuitive Screen Operation Using Fingertips"
3. NFC tag
Used to connect the machine and a smart device with the RICOH Smart Device Connector.
See "Using the Machine Functions from a Mobile Device", User Guide (Full Version).
• You can adjust the angle of the control panel to improve visibility.
EAT317
LED Indicators
5
1
2 3
4
DZB164
20
Names and Functions of the Control Panel
1. Media access indicator
Flashes when data is being read from or written to an SD card
While the machine is accessing the SD card or USB flash memory device, do not turn the power off or remove
the media.
2. Fax indicator
Indicates the status of the fax function.
• Flashing: transmitting and receiving data
• Lit: receiving data (Substitute RX File/Memory Lock Reception/Personal Box)
3. Data In indicator
Flashes when the machine is receiving data sent from the printer driver or LAN-Fax driver.
4. Status indicator
Indicates the status of the system. Stays lit when an error occurs or toner runs out.
page 219 "Checking the Indicators, Icons, and Messages on the Control Panel"
5. Main power indicator
The main power indicator lights up when you turn on the main power switch. In Sleep mode, it flickers slowly.
21
1. Getting Started
Order of Option Installation
When installing multiple options, the following order is recommended:
1. Attach the paper feed unit.
Attach the paper feed unit to the bottom of the machine.
You can attach up to four paper feed units. Up to 2,000 sheets of paper can be loaded.
2. Install the caster table.
3. Install the optional interface board.
Install in the slot of the machine.
Only one interface board can be installed.
4. Install the file format converter.
5. Insert SD card options.
Insert in the SD card slot of the machine.
There are two slots for SD cards.
Each slot supports different types of SD cards.
If you want to use two or more SD cards that can be inserted in the same slot, contact your sales or
service representative.
22
Attaching the Paper Feed Unit
Attaching the Paper Feed Unit
You can install a paper feed unit.
• Do not handle the power cord plug with wet hands. Doing so can result in electric shock.
• The machine weighs as follows.
• IM 550F/600F: approximately 29 kg (64 lb.)
• IM 600SRF: approximately 40 kg (88 lb.)
• When moving the machine, use the inset grips on both sides, and lift slowly in pairs. The
machine will break or cause injury if dropped.
• Lifting the paper feed unit carelessly or dropping may cause injury.
• When moving the machine, make sure to unplug the power cord from the wall outlet and
confirm that line cords and other connecting cables have been removed. Otherwise, the power
cord is damaged, possibly resulting in fire or electric shock.
• Do not place the machine directly on the floor.
• When attaching multiple options, attach the paper feed unit first.
• To attach two or more paper feed units at the same time, first stack them one upon the other, and
then attach them as a single unit.
• Before turning on the power, remove the packaging material from the paper feed unit.
1. Turn the machine off and unplug the power cord.
2. Remove the packaging, adhesive tapes, and a plastic sheet from the paper feed unit.
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23
1. Getting Started
1
2
EAT136
3. Lift the machine using the inset grips on both sides of the machine in pairs.
Lifting the machine requires two people.
When moving the machine, do not touch the following parts:
• The operation panel, the ADF, and parts around them
• Convex parts on the right side of the machine
• Places indicated on the labels attached to the machine
• The bottom of the optional paper tray
4. There are two upright pins on the optional paper feed unit. Align them with the holes on
the underside of the machine, and then carefully lower the machine.
EAT137
5. Plug in the power cord, and then turn on the machine.
6. Print the configuration page to confirm that the unit was attached correctly.
• To check whether the optional paper feed unit was correctly attached, print the configuration page,
and check "Attached Equipment" on the configuration page. If the unit was attached correctly,
"Tray 2", "Tray 3", "Tray 4", and "Tray 5" will appear.
• See "List / Test Print", User Guide (Full Version).
24
Attaching the Paper Feed Unit
• If the optional paper feed unit was not installed properly, repeat the procedure from the beginning.
If it cannot be installed correctly even after trying the installation a second time, contact your sales
or service representative.
• To use the paper feed unit, configure the machine options in "Accessories" in the printer driver.
• See "Specifying the Option Configuration or Paper Settings Manually", User Guide (Full Version).
25
1. Getting Started
Installing the Wireless LAN Interface Board
• Before beginning work, ground yourself by touching something metal to discharge any static
electricity. Static electricity can damage the interface units.
• Do not subject the Wireless LAN interface board to physical shocks.
1. Check the contents of the package.
2. Turn the machine off and unplug the power cord.
3. Loosen the two screws and remove the slot cover.
EAT219
The removed cover will not be reused.
4. Fully insert the interface board.
EAT220
Check that the interface board is firmly connected to the controller board.
26
Installing the Wireless LAN Interface Board
5. Tighten the two screws to secure the interface board.
EAT221
6. Plug in the power cord, and then turn on the machine.
7. Print the configuration page to confirm that the board was attached correctly.
• Check that the board was correctly installed by printing the configuration page. If it is correctly
installed, "Wireless LAN" will appear for "Device Connection" on the configuration page.
• See "List / Test Print", User Guide (Full Version).
• If the board was not installed properly, repeat the procedure from the beginning. If it cannot be
installed correctly even after trying the installation a second time, contact your sales or service
representative.
• Before using the board, you must configure settings from the control panel.
• See "Connecting to a Wireless LAN", User Guide (Full Version).
27
1. Getting Started
Installing the IEEE 1284 Interface Board
• Before beginning work, ground yourself by touching something metal to discharge any static
electricity. Static electricity can damage the interface units.
• Do not subject the IEEE 1284 interface board to physical shocks.
1. Check the contents of the package.
2. Turn the machine off and unplug the power cord.
3. Loosen the two screws and remove the slot cover.
EAT219
The removed cover will not be reused.
4. Fully insert the IEEE 1284 interface board.
EAT224
Check that the IEEE 1284 interface board is firmly connected to the controller board.
28
Installing the IEEE 1284 Interface Board
5. Tighten the two screws to secure the interface board.
EAT225
6. Plug in the power cord, and then turn on the machine.
7. Print the configuration page to confirm that the board was attached correctly.
• Check that the board was correctly installed by printing the configuration page. If it is correctly
installed, "Parallel Interface" will appear for "Device Connection" on the configuration page.
• See "List / Test Print", User Guide (Full Version).
• If the board was not installed properly, repeat the procedure from the beginning. If it cannot be
installed correctly even after trying the installation a second time, contact your sales or service
representative.
29
1. Getting Started
Installing the Device Server Option
•
(mainly North America)
If you want to use the device server option, contact your service representative.
• Before beginning work, ground yourself by touching something metal to discharge any static
electricity. Static electricity can damage the interface units.
• Do not subject the Device Server Option to physical shocks.
The optional device server option is an interface board that adds an Ethernet port to the machine.
With this option installed, two Ethernet cables can be connected at the same time using the standard port
on the machine and an additional port on the device server option. You can assign different IP
addresses to each port, so the machine can print jobs from different network segments.
Procedure for installing the device server option
1. Check the contents of the package.
2. Turn the machine off and unplug the power cord.
3. Loosen the two screws and remove the slot cover.
EAT219
The removed cover will not be reused.
4. Fully insert the interface board.
EAT222
30
Installing the Device Server Option
Check that the interface board is firmly connected to the controller board.
5. Tighten the two screws to secure the interface board.
EAT223
6. Connect the device server option to the machine.
For details, see the Setup Guide provided with the device server option.
Configuring settings
After installing and connecting the device server option to the machine, configure the machine
settings.
• When using the device server option, set [Energy Saver Mode to Disable Print Server] to [Disable
Mode] to prevent the machine from entering Energy Saver mode. Otherwise, the device server
option loses communication with the network while the machine is in Energy Saver mode, and the
machine cannot receive print jobs.
1. Press [Settings] on the Home screen.
2. Press [Machine Features Settings].
EAT251
3. Press [System Settings]
Disable Print Server].
the [Administrator Tools] tab
[Energy Saver Mode to
31
1. Getting Started
4. Press [Disable Mode].
5. Press [OK].
6. After completing the procedure, press [Home] (
32
).
Installing the File Format Converter
Installing the File Format Converter
• Before beginning work, ground yourself by touching something metal to discharge any static
electricity. Static electricity can damage the interface units.
• Do not subject the File Format Converter to physical shocks.
1. Check the contents of the package.
2. Turn the machine off and unplug the power cord.
3. Loosen the two screws and remove the slot cover.
EAT219
The removed cover will not be reused.
4. Fully insert the file format converter.
EAT226
Check that the file format converter is firmly connected to the controller board.
33
1. Getting Started
5. Tighten two screws to secure the file format converter.
EAT227
6. Plug in the power cord, and then turn on the machine.
7. Print the configuration page to confirm that the board was attached correctly.
• If the board was not installed properly, repeat the procedure from the beginning. If it cannot be
installed correctly even after trying the installation a second time, contact your sales or service
representative.
34
Installing SD Card Options
Installing SD Card Options
• Keep SD cards out of reach of children. If a child accidentally swallows an SD card, consult a
doctor immediately.
• Do not subject the card to physical shocks.
1. Turn the machine off and unplug the power cord.
2. Open the rear cover.
EAT228
3. Unhook the tab on the interface cover, which is located on the side of the rear cover.
EAT229
35
1. Getting Started
4. Unhook the two tabs on the outside of the interface cover.
EAT230
5. Insert the SD card into the slot until it clicks.
EAT231
If you insert only one SD card, use the upper slot. If you insert two SD cards simultaneously, use
both slots. If you insert the optional VM card, use only the lower slot.
If you want to use two or more SD cards simultaneously, contact your service representative.
If you use a commercially available SD card for back up the address book, insert the SD card to
the lower slot.
6. Hook the two tabs on the outside of the interface cover.
EAT232
36
Installing SD Card Options
7. Hook the tab on the interface cover, which is located on the side of the rear cover.
EAT233
8. Close the rear cover.
EAT234
9. Plug in the power cord, and then turn on the machine.
10. Check that the SD card was installed correctly.
• You can confirm that the SD card was installed correctly by checking the control panel menu or
configuration page.
• XPS card/PostScript 3 unit: Printing the configuration page, if the card is installed properly,
corresponding option's name will appear for "Printer Language" in "System Reference".
• See "List / Test Print", User Guide (Full Version).
• VM card: Extended Feature Settings appears in Machine Features Settings.
• Fax connection unit: The menu for fax connection will appear in Fax Settings.
• OCR unit: The menu for OCR will appear in the PDF settings on the Scanner screen.
• If the card is not installed properly, repeat the procedure from the beginning. If it cannot be
installed correctly even after trying the installation a second time, contact your sales or service
representative.
• Do not touch the card while the machine is in use. It may come loose, even if pushed only slightly.
The slot cover must be reattached.
37
1. Getting Started
Changing the Display Language
You can change the language used on the display. English is set as default.
1. On the Home screen, press the change language widget.
2. Select the language you want to display.
3. Press [OK].
38
How to Use the Home Screen
How to Use the Home Screen
Press [Home] ( ) at the bottom center of the screen to display the Home screen on which icons for
each function are shown. On the Home screen, you can register frequently used shortcuts and widgets.
• Touch the Home screen to operate it.
page 41 "Intuitive Screen Operation Using Fingertips"
• You can add or delete icons and widgets, and change their order.
page 55 "Adding a Frequently Used Application or Widget to the Home Screen"
1
2
3
4
15
5
6
7
8
6 14
13
12
11
10
9
DZC140
1. Login icon
This icon is displayed when users are logged in. When you press the icon, the names of the users who are
currently logged in are displayed.
2. System message
Displays system and application messages. If there are two or more messages, they will be displayed
alternately.
If a message indicating that the toner has run out or an error has occurred is displayed, press the message to
display the system message list to check the contents.
3. Help
This icon is displayed when Help is available for the displayed screen or errors occurring when the machine is
connected to the Internet.
Specify [Cookie] in the control panel browser to [ON] to display Help properly.
39
1. Getting Started
See "Browser Settings", User Guide (Full Version).
4. [Login]/[Logout]
These keys are displayed when user authentication is enabled. Press the keys to log in to or log out from the
machine.
page 62 "Logging In from the Control Panel"
5. [Energy Save]
Press to enter or exit Sleep mode or Low Power mode.
page 10 "Energy Saving Mode"
6. Switch Screens
Press to scroll the screens right and left. The Home screen has 5 screens.
DZC180
You can switch between the screens by flicking.
page 41 "Intuitive Screen Operation Using Fingertips"
7. Application list
Press to display applications that are not displayed on the Home screen.
page 55 "Adding a Frequently Used Application or Widget to the Home Screen"
8. Current display position
Shows which of the five screens is currently displayed.
9. [Stop]
Press to stop scanning or printing.
You can change the setting to stop only a job in progress with [Stop Key to Suspend Print Job].
See "Administrator Tools (System Settings)", User Guide (Full Version).
10. [Menu]
Displayed if a menu is available in the currently selected application.
On the Home screen, press to restore the icons to their factory default positions.
11. [Home]
Press to display the Home screen.
12. [Return]
Press to return to the previous screen.
13. Date/Time and Toner remaining
The current date and time is displayed.
40
How to Use the Home Screen
To display the information about Toner remaining, specify [Display Time/Remaining Toner] to [Remaining
Toner] of [Screen Features Settings] [Screen Device Settings] [System Bar Settings (Top / Bottom of
Screen)].
14. [Check Status]
Press to check the following system statuses of the machine. This lights up in red when an error occurs.
• Machine’s status
Indicates the error status and network status.
• Operational status of each function
Status of functions such as Copy or Scanner
• Current jobs
• Job history
• Machine’s maintenance information
See "Checking the Machine Status from the Control Panel", User Guide (Full Version).
15. Icon display area
Displays the icons and widgets.
• You can change the screen displayed when the power is turned on under [Function Priority].
• See "Displaying Frequently Used Functions on the First Screen", User Guide (Full Version).
• When you press [Menu] [Reset Home Screen] with the Embedded Software Architecture
application being installed in the machine, the application icons are not deleted.
Intuitive Screen Operation Using Fingertips
On the Home screen or application screen, you can perform the following operations by touching the
screen with your fingertips.
Flick (for switching between screens)
Touch and slide your finger on the screen quickly left or right to switch between the screens.
DZB181
41
1. Getting Started
Drag (for moving an icon)
Press and hold an icon, and then slide your finger while pressing on the screen to move the icon.
DZB182
Long tap (for displaying the available menu screen)
Press and hold on a blank area on the screen to display the menu screen.
On the Home screen you can add a folder or change the wallpaper from the menu.
DZB183
In some applications, you can also use the following actions to operate the screen:
Pinch-in (for zooming out the screen)
Touch the screen with your thumb and forefinger, and pinch them together. This feature is useful
when previewing files and images.
DZB185
42
How to Use the Home Screen
Pinch-out (for zooming in the screen)
Touch the screen with your thumb and forefinger, and spread them apart. You can also zoom in the
screen by tapping the screen twice quickly. When you quickly tap the screen twice again, the
screen returns to full display. This feature is useful when previewing files and images.
DZB184
43
1. Getting Started
How to Use the Copy Screen
You can select from one of two types for the Copy screen.
Standard View (factory-default)
The basic functions that are used frequently are displayed with big keys. Scroll down the screen to
see the keys used to configure the functions for finishing or editing.
EAT355
Full View
You can see all the function keys on a single screen. You do not need to scroll through the screens
to select a function.
• To switch the screen type, press [Menu] (
) [Screen Settings]
then select [Standard View] or [Full View] on the Copy screen.
[Switch Screen Type], and
• You can use the same functions on either screen.
• When the administrator has configured user authentication and User's Own Customization is
enabled, each login user can change the screen type.
How to Use the Copy Screen (Standard View)
You can customize the layout and how the keys are displayed on the Copy screen in Standard View.
page 47 "Changing the Layout or Display of the Keys of the Copy Function"
44
How to Use the Copy Screen
1
2
3
4
5
7
6
EAT356
1. Copy function keys
Press a key to select the function to assign to the key. Flick up and down on the screen to display the keys out
of the visible area. The keys with assigned functions are displayed in yellow or with in the upper left corner.
Depending on the assigned function, the display of the key changes according to the specified setting.
2. [Reset]
Reset the settings configured on the Copy screen.
3. Preview of the current setting status
Displays an image representing the settings configured on the Copy screen. Press the image to display the list
of the settings.
4. [Sample Copy]
Press to make a partial copy as a test before proceeding to copy the rest of the original.
See "Making a Partial Copy as a Test and Copying the Rest of the Original", User Guide (Full Version).
5. [Start]
Press to perform copying.
45
1. Getting Started
6. Other keys for Copy function
Press to select the functions whose keys are out of the visible area of the screen. The key of the function that is
currently configured is displayed with in the upper left corner.
7. Select One Touch Job
You can see the preset settings in the machine or the job history. When user authentication is configured,
display the history of the executed jobs for each login user. When selecting a job history, its settings are
displayed on the current Copy screen. You can use the same settings as a previous job by selecting the job
history.
How to Use the Copy Screen (Full View)
1
2
3
7
4
5
6
EAT357
1. Copy function keys
Press a key to select the function to assign to the key. The keys with assigned functions are displayed in yellow.
To see the display area in the illustration below, press
or flick to the left or right.
2. [Reset]
Reset the settings configured on the Copy screen.
3. Preview of the current setting status
Displays an image representing the quantity and the settings configured on the Copy screen. Press [Quantity]
to display the number keys. Press the image to display the list of the settings.
4. [Sample Copy]
Press to make a partial copy as a test before proceeding to copy the rest of the original.
See "Making a Partial Copy as a Test and Copying the Rest of the Original", User Guide (Full Version).
5. [Start]
Press to perform copying.
46
How to Use the Copy Screen
6. Other keys for Copy function
Press to select the functions whose keys are out of the visible area of the screen. The key of the function that is
currently configured is displayed with in the upper left corner.
7. Select One Touch Job
You can see the preset settings in the machine or the job history. When user authentication is configured,
display the history of the executed jobs for each authenticated user. When selecting a job history, its settings
are displayed on the current Copy screen. You can use the same settings as a previous job by selecting the job
history.
Changing the Layout or Display of the Keys of the Copy Function
You can customize the layout and how the Copy function keys are displayed on the Copy screen in
Standard View mode (Arranging keys mode).
When the administrator has configured user authentication and User's Own Customization is enabled,
each login user can customize the layout.
Switching to change the key layout mode
On the Copy screen, press and hold one of the keys until the screen changes, and then press [OK]
to display the screen of the arranging keys mode.
Changing the key layout
Press and hold the key to move, drag it to the location to display, and then press [OK].
±
³
²
´
µ
DZX026
You can also display the screen of the arranging keys mode by pressing [Menu] (
Key Layout] [Change Key Layout].
)
[Change
47
1. Getting Started
Hiding a key
Press and hold the key to hide, drag it to "Hide the Keys", and then press [OK].
DZX027
Displaying a hidden key
Press "Hidden Key List" to display the hidden keys. Press and hold the key to display, drag it to the
location to display, and then press [OK].
DZX028
Confirming the initial placement of the keys
) [Screen Settings]
Press [Menu] (
screen. After confirming, press [Back].
[Temporarily Restore Initial Key Layout] on the Copy
Resetting the key layout to the default
Press [Menu] (
screen.
48
)
[Screen Settings]
[Restore Initial Key Layout]
[Restore] on the Copy
How to Use the Fax Screen
How to Use the Fax Screen
There are five kinds of functions and settings on the Fax screen.
1
2
5
3
4
DZX895
1. Destination type selection
Switch the destination type between [Fax] (including IP-Fax) and [Internet Fax]. The items displayed in the
address book and destination entry screen for manual entry change also when you switch the destination type.
2. Transmission/reception information confirmation
Browse and print the received documents that are stored in the memory or on the hard disk drive of the
machine. You can also browse and print the transmission and reception history.
3. Transmission settings
You can specify the additional features to use when sending a fax, configure the scan settings appropriately
for the original to scan, and display a preview before sending the fax. You can also check the settings that are
currently specified and the remaining amount of memory.
4. Destination specification
You can select an address registered in the address book through one-touch operation. Press to specify a
destination by using various other methods such as by entering manually or selecting from the history. You can
also register a new destination in the address book.
5. Job history
Job history of the executed jobs is displayed. When user authentication is set, the job history of each
authenticated user is displayed. When you select a job history, the setting will be applied on the current Fax
screen. This feature is convenient when you are using the same setting repeatedly.
Customizing the [Settings] Screen
Press and hold a key on the [Settings] screen to customize the layout of the keys.
When the administrator has enabled user authentication and User's Own Customization, the screen can
be customized for each user.
49
1. Getting Started
Switching to change the key layout mode
Long-press any key and press [OK] on the screen below to switch to the key sorting mode and
enable changing of the key layout.
Changing the key layout
Long-press a key to change the layout, drag it to a new location, and then press [OK].
±
³
²
´
µ
DZX026
You can also display the screen of the arranging keys mode by pressing [Menu] (
Key Layout] [Change Key Layout].
Hiding a key
Long-press a key to hide, drag it to [Hide the Keys], and then press [OK].
DZX027
50
)
[Change
How to Use the Fax Screen
Displaying a hidden key
Press "Hidden Key List" to display the hidden keys. Press and hold the key to display, drag it to the
location to display, and then press [OK].
DZX028
Confirming the initial placement of the keys
Press [Menu] (
) [Change Key Layout] [Check the key layout of the factory defaults] on
the Fax screen. After confirming, press [Back].
Resetting the key layout to the default
Press [Menu] (
)
[Change Key Layout]
[Reset Layout]
[Restore] on the Fax screen.
51
1. Getting Started
How to Use the Scanner Screen
There are five kinds of functions and settings on the Scanner screen.
1
2
3
5
4
EAT358
1. Destination type selection
You can switch between [Scan to Email] and [Scan to Folder]. The items displayed in the address book and
destination entry screen for manual entry also change when you switch the destination type.
2. Scan Files Status
You can browse the transmission history of the sent documents and cancel sending of a document waiting in
the queue. The transmission file status may not be displayed depending on the security settings.
3. Transmission settings
You can specify the scan settings according to the type of document to scan and the purpose of the scanned
data, and display a preview before sending the data.
4. Destination specification
You can select a destination registered in the address book through one-touch operation. Press to specify a
destination by using various other methods such as by entering manually or selecting from the history. You can
also register a new destination in the address book.
5. Select One Touch Job
You can see the preset settings in the machine or the job history. When user authentication is set, the job
history of each authenticated user is displayed. When you select a job history, the setting will be applied on
the current Scanner screen. This feature is convenient when you are using the same setting repeatedly.
Customizing the [Send Settings] Screen
Press and hold a key on the [Send Settings] screen to customize the layout of the keys.
When the administrator has enabled user authentication and User's Own Customization, the screen can
be customized for each user.
Switching to change the key layout mode
Long-press any key and press [OK] on the screen below to switch to the key sorting mode and
enable changing of the key layout.
52
How to Use the Scanner Screen
Changing the key layout
Long-press a key to change the layout, drag it to a new location, and then press [OK].
±
²
´
³
µ
DZX026
You can also display the screen of the arranging keys mode by pressing [Menu] (
Key Layout] [Change Key Layout].
)
[Change
Hiding a key
Long-press a key to hide, drag it to [Hide the Keys], and then press [OK].
DZX027
Displaying a hidden key
Press "Hidden Key List" to display the hidden keys. Press and hold the key to display, drag it to the
location to display, and then press [OK].
53
1. Getting Started
DZX028
Confirming the initial placement of the keys
Press [Menu] (
) [Change Key Layout] [Check the key layout of the factory defaults] on
the Scanner screen. After confirming, press [Back].
Resetting the key layout to the default
Press [Menu] (
54
)
[Change Key Layout]
[Reset Layout]
[Restore] on the Scanner screen.
Adding a Frequently Used Application or Widget to the Home Screen
Adding a Frequently Used Application or
Widget to the Home Screen
You can use a frequently used icon or widget easily by adding it to the Home screen. You can organize
the icons on the Home screen as you like by changing their order or using folders.
• Add an icon or widget from the application list screen.
• Each page of the Home screen can display up to 12 icons, widgets or folders, for a total of 60
items. A folder can hold up to 80 icons.
• You can add the following items to the Home screen: shortcuts of bookmarks in the browser on the
screen and programs registered in the Copy, Fax or Scanner.
DZC186
• You cannot add a shortcut of a program registered by the document server function to the Home
screen.
• When you have set user authentication, log in and customize it. Each user can register their own
Home screen.
• A shortcut, folder, or widget cannot be created or moved if there is no space on the Home screen.
In this case, delete one of the registered items, and then perform the same operation.
• The names of icons and widgets are displayed up to 20 double-byte or 30 single-byte characters.
Names composed of 21 or more double-byte characters are displayed with "...", indicating the
20th and later characters.
55
1. Getting Started
Adding an Icon/Widget to the Home Screen
1. Press the application list icon on the Home screen.
DZC187
2. Press and hold the icon or widget to be added to the application list screen.
• Select the [Widget] tab to add a widget, or select the [Program] tab to add a program.
3. After the screen changes to the Home screen, move the icon or widget to the desired
position and release it.
To add a classic application or program, select the type of application or program from the
displayed menu.
Moving or Deleting Icons and Widgets
• To move an icon or widget, press and hold the icon and move it to the desired position, and then
release it.
56
Adding a Frequently Used Application or Widget to the Home Screen
• To delete an icon or widget, press and hold the icon and move it to the trash icon, and then release
it.
• When you delete a shortcut icon of a function or program from the Home screen, the function or
program is not deleted.
• To reset the Home screen, perform the following procedure.
1. Press [Menu] (
) on the bottom center of the Home screen.
2. Press [Reset Home Screen].
3. Press [OK] in the displayed message.
Creating a Folder to Organize Icons
1. Press and hold a spot on the Home screen where you want to create a folder.
2. When the "Add to Home Screen" screen is displayed, press [Folder].
DZC188
3. Open the created folder, press and hold its title, and then change the folder name.
You can enter up to 30 characters for a folder name.
4. Drag the icon and release it over the folder.
57
1. Getting Started
Registering Frequently Used Settings as a
Program
You can register a "program" made of a combination of the functions used in the Copy, Fax, or
Scanner, such as the scan setting, output setting, and address.
• You can load the registered program easily from the application screen.
EAT366
• When you press the icon of a program on the Home screen, the machine applies the settings and
performs the function registered in the program automatically.
• You can register the following number of items as programs.
• Copy: 25 items
• Fax: 100 items
• Scanner: 100 items
• You cannot register the following settings as a program:
• Copy
[Orientation] of [2 Sided/Combine]
• Fax
[Subject], [Sender]
• Scanner
[Sender], [PDF Security Settings], [Start Number]
• You can register a destination on the program of the scanner function only when [Program Setting
for Destinations] of [Scanner Settings] is set to [Include Destinations].
• See "General Settings (Scanner Settings)", User Guide (Full Version).
• When [Program Setting for Destinations] of [Scanner Settings] is set to [Exclude Destinations], the
destination registered on the recalled program in the scanner function is not displayed.
• A folder destination with a destination protection code cannot be registered on a program of the
scanner function.
58
Registering Frequently Used Settings as a Program
Registering Settings as a Program
First, configure the settings to be registered on the Copy, Fax, or Scanner screen, and then register them.
1. On the Home screen, press [Copy], [Fax], or [Scanner].
2. Specify scan and output settings to be registered as a program.
3. Press [Menu] (
).
4. Press [Set Current Settings to Program].
EAT367
5. Press a program number to register the settings.
6. Enter a program name and select an icon, and then press [OK].
7. Press [Place].
The selected icon is displayed on the Home screen.
59
1. Getting Started
8. Press [Exit].
Changing the Contents of the Program
You can change a part of the program and overwrite it or change the contents and register them as a
new program.
1. On the Home screen, press [Copy], [Fax], or [Scanner].
2. Press [Menu] (
), and then press [Recall Program].
EAT368
3. Press the program number to be changed.
4. Change the scan and output settings.
60
Registering Frequently Used Settings as a Program
5. Press [Menu] (
), and then press [Set Current Settings to Program].
EAT367
6. Select a program number to register the changed settings.
• To overwrite the program, select the number of the loaded program.
• To register the contents as a new program, select a number that is not programmed.
7. Press [Program] in the displayed message.
8. Enter a program name and select an icon.
9. Press [OK].
10. Press [Place].
11. Press [Exit].
• To change the icon or program name or to delete the program, press [Menu] (
from [Edit / Delete program].
) and operate
61
1. Getting Started
Logging In from the Control Panel
When the machine is configured by the administrator to restrict use by unauthorized users, you must
authenticate your login information before starting the operation.
The authentication methods are described below.
• When Basic Authentication, Windows Authentication, or LDAP Authentication is configured on the
machine, enter the user name and password for authentication to log in to the machine before
starting operation.
• Depending on the machine settings, you can use an IC card or mobile device for authentication.
• If user code authentication is specified, you may need to enter the user code to operate the
restricted application.
To prevent use of the machine by an unauthorized person, always log out when you have finished using
the machine.
While a user is logged in, the name of the user is displayed in the system message.
62
Logging In from the Control Panel
• If the machine is not used for a specified period, the user is automatically logged out (Auto Logout).
The default setting for Auto Logout is 3 minutes. The period of Auto Logout can be changed by
[Auto Logout Timer] of [System Settings] or the Auto Logout setting can be disabled.
• See "Timer Settings", User Guide (Full Version).
• Ask the administrator for the login user name, login password, and user code.
Logging In by Entering the User Name and Password
Enter the authentication information using the keyboard displayed on the control panel.
1. Press [Login] at the top right on the screen.
DZC190
2. Press [User Name].
DZC191
3. Enter the login user name, and then press [Done].
4. Press [Password].
5. Enter the login password, and then press [Done].
6. Press [Login].
• If an incorrect password is entered a specified number of times, login with the same name is
disabled (Lockout Function). The default setting for unsuccessful attempts before a user is locked out
is five. If the user is locked out, the administrator must release the lockout.
63
1. Getting Started
• To log out from the machine, press [Logout] at the top right on the screen, and then press [OK].
DZC192
Logging In Using an IC Card
Hold an IC card over the card reader on the right side of the machine. If the card is not registered on the
machine, enter the authentication information and register the card.
1. Hold an IC card over the card reader.
DZB640
• When the card is registered on the machine, login operation finishes.
• When the card is not registered, the registration screen is displayed. Proceed to the next step
to register the card.
2. Enter the Login User Name and Login Password, and then press [Register].
3. Hold the IC card over the card reader again.
• To log out, hold the IC card over the card reader or press [Logout] at the top right on the screen.
• If another user holds the IC card over the card reader while you are still logged in, you are
automatically logged out and the new user logs in.
64
Logging In from the Control Panel
Logging In Using a Mobile Device
Log in to the machine using the RICOH Smart Device Connector app on your mobile device. You need a
mobile device that supports Bluetooth Low Energy (BLE).
1. Enable the Bluetooth function on your mobile device.
2. Start the RICOH Smart Device Connector application on the mobile device, and then flick
left or right to display the login screen.
3. Press [NEXT].
65
1. Getting Started
4. Display the login screen on the control panel of the machine, and hold the mobile device
over the Bluetooth label.
• To log out from the machine, hold the mobile device over the Bluetooth label on the control panel
or press [Logout] at the top right on the screen.
• If another user holds a mobile device over the card reader while you are still logged in, you are
automatically logged out and the new user logs in.
Authenticating Using the User Code
When User Code Authentication is specified as the authentication method on the machine, enter the user
code before operating an application.
1. Enter the user code, and then press [OK].
EAT360
• When you finish the operation of the application, press [Energy Save] (
[Reset] to release the authentication status.
) or press and hold
Changing the Login Password
When Basic Authentication, Windows Authentication, or LDAP Authentication is configured on the
machine, change the password periodically to prevent use of the machine by an unauthorized person.
Passwords can contain the following characters. Make the password difficult to guess.
66
Logging In from the Control Panel
• Uppercase letters: A to Z (26 characters)
• Lowercase letters: a to z (26 characters)
• Numbers: 0 to 9 (10 characters)
• Symbols: (space) ! “ # $ % & ‘ ( ) * + , – . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~ (33 characters)
Changing the login password using the control panel
1. Log in to the machine.
2. Press [Address Book] on the Home screen.
3. Select the login user from the address book, and then press [Edit].
DZX006
4. Press the [User Management / Others] tab
[User Management].
DZX016
5. Enter the new login password, and then press [OK].
DZX187
67
1. Getting Started
You can enter up to 128 characters.
6. Press [OK].
7. After completing the procedure, press [Home] (
).
You can change the login password in Web Image Monitor.
See "Changing the Login Password Using Web Image Monitor", User Guide (Full Version).
68
Placing an Original on the Exposure Glass
Placing an Original on the Exposure Glass
Use the exposure glass to scan originals that cannot be placed in the auto document feeder (ADF), such
as books and license cards.
• When lowering the ADF, do not place your hands on the hinges and exposure glass. Your
hands or fingers are caught, which can result in injury.
• Do not lift the ADF forcefully. The cover of the ADF might open and cause injury. The ADF, or its
hinges may also become damaged.
1. Lift the ADF.
2. Place the original face down and aligned to the mark on the upper left corner of the scan
area.
EAT318
page 202 "Recommended Original Size and Weight"
3. Lower the ADF.
• When you place a thick book or three-dimensional original on the exposure glass and lower the
ADF, the back side of the ADF rises up to accommodate the original.
69
1. Getting Started
EAT319
• Do not open or close the ADF with your hands placed in the space between the ADF and exposure
glass.
EAT320
• The machine cannot detect the size of the original automatically. Specify the original size.
• See "Setting an Original to Send by Fax on the Scanner", User Guide (Full Version).
70
Placing an Original in the Auto Document Feeder (ADF)
Placing an Original in the Auto Document
Feeder (ADF)
The ADF automatically scans multiple sheets of originals or two-sided originals at one time.
• Once originals start to feed in, do not push or pull them.
• Do not mix different size originals.
• For details about the sizes of originals that you can place in the ADF, see the following:
page 202 "Recommended Original Size and Weight"
• If the originals described below are placed in the ADF, it may cause misfeeds, white lines, or black
lines, or result in damage to the originals. Place these originals on the exposure glass.
• Stapled or clipped originals
• Perforated or torn originals
• Curled, folded, or creased originals
• Pasted originals
• Originals with adhesive tape, glue or paste stuck to them
• Originals with any kind of coating, such as thermal paper, art paper, aluminum foil, carbon
paper, or conductive paper
• Originals with perforated lines
• Originals with indexes, tags, or other projecting parts
• Sticky originals such as translucent paper
• Thin or highly flexible originals
• Thick originals such as postcards
• Bound originals such as books
• Transparent originals such as transparencies or translucent paper
See "Printing Documents in Order of Priority", User Guide (Full Version).
• When loading an original written by pencil on the ADF, the original may be dirty from by being
scraped.
• Correct an original that tends to curl before setting on the machine.
• Take care so that multiple originals do not stick to each other and are not fed at once.
• Do not set an original that is wet with correcting fluid or ink. The scanning glass will be stained and
the stain will be scanned with the original.
• Do not open the ADF's cover until the scanned originals are ejected into the original output tray.
Doing so may cause a malfunction.
71
1. Getting Started
• If you push originals into the ADF, a paper jam may occur. If a paper jam occurs, open the cover
of the ADF and reduce the number of original pages that you place on the ADF. Alternatively, open
the cover of the ADF and place the originals but do not push them forcibly.
1. Adjust the original guide
A
to the original size.
A
EAT321
2. Place the aligned originals squarely face up in the ADF.
Place the originals with the first page facing up.
EAT322
Fan sheets before loading so that multiple papers do not stick to each other and are not fed at
once.
Do not stack the originals beyond the limit mark.
EAT323
72
Placing an Original in the Auto Document Feeder (ADF)
• To scan originals larger than A4 or 81/2 × 11 , pull out the ADF’s extender on the original
output tray.
EAT324
• The machine cannot detect the size of the original automatically. Specify the original size.
• See "Setting an Original to Send by Fax on the Scanner", User Guide (Full Version).
73
1. Getting Started
74
2. Copy
Basic Procedure for Copying Documents
Set the original on the exposure glass or in the Auto Document Feeder (ADF) to make a copy.
• If the previous setting is still active, press [Reset] before copying.
1. Press [Copy] on the Home screen.
2. Place the original.
See "Placing an Original on the Scanner", User Guide (Full Version).
3. On the Copy screen, press [Original Size].
If the key is not displayed, select it from [Original Setting].
4. Specify the original size.
The size of originals can be specified by the following three methods:
• Using the paper tray settings
When [Use Paper Tray Settings] is selected, the machine scans the originals based on the size
of the paper loaded in the selected tray.
• Selecting regular sizes
The user selects the size of the originals from the regular sizes.
• Specifying custom sizes
The user specifies both the horizontal and vertical size of the originals.
See "Copying a Custom Size Original", User Guide (Full Version).
5. Press [ ] or [ ] in [Quantity] to specify the number of copies.
DZC207
75
2. Copy
You can enter this using the keyboard after pressing [Quantity] or a number.
6. Press the key for selecting a paper tray and specify the paper to use.
• If you do not want to use other trays when paper runs out, set the machine so it does not
automatically select other trays.
See "Tray Paper Settings", User Guide (Full Version).
• To prevent the machine from selecting other trays automatically, disable auto tray switching.
See "General Features (Copier/Document Server Settings)", User Guide (Full Version).
7. Press [Start].
• When the [Check the orientation of the original every time after pressing Start] check box is
selected in [Select the original's orientation], and 2-sided, staple, or a function in [Edit /
Stamp] is specified, the screen below appears. Select the original orientation as necessary. If
you do not need to select this each time, clear the check box.
• When you place the original in the ADF, the process of copying the original starts.
• When you place the original on the exposure glass, the copy process starts according to the
setting contents. To make a copy of the second page or back side of the original, place the
original accordingly on the exposure glass, and then press [Start]. Press [Finish Scn] after
scanning all originals if necessary according to the setting contents.
• Originals scanned when no paper is loaded or when an error has occurred will be copied
automatically when the machine is ready to execute copying.
• The machine cannot detect the size of the original automatically.
76
Making Enlarged or Reduced Copies
Making Enlarged or Reduced Copies
You can enlarge or reduce the original when copying with the following methods:
• Enlarging or reducing at a specified reduction ratio or into a specified size (Zoom/Reduce/
Enlarge/Size Magnification)
• Enlarging or reducing according to the paper size (Auto Reduce/Enlarge)
• Reducing slightly (Create Margin)
Specifying a Copy Ratio or Size
1. Press [Copy] on the Home screen.
2. Place the original.
See "Placing an Original on the Scanner", User Guide (Full Version).
The base point of reduce/enlarge is different for the exposure glass and Auto Document Feeder
(ADF) as shown in the following table:
Setting position
Base point
Enlarge
Reduce
Enlarged or reduced from the
top left.
Exposure glass
DZB222
Enlarged or reduced from the
bottom left
DZB224
DZB225
Auto Document
Feeder (ADF)
DZB223
77
2. Copy
When you set a 2-sided original in the ADF, the top right corner of the original will be the base
point for the enlargement/reduction of the reverse side. To enlarge or reduce from the same point,
set the original on the exposure glass and perform 2-sided copy.
3. Press [Copy Ratio] and select a copy ratio or size.
To specify a copy ratio or size other than the displayed setting, press [Others] and perform the
following procedure.
Specifying a copy ratio (Zoom/Reduce/Enlarge)
Enter a value or select the copy ratio.
EAT411
Specifying a size (Size Magnification)
Press [Specify Copy Size] and enter the length of the original and copied image.
4. Press [Start].
• You can change the copy ratio options that appear when you press [Copy Ratio] on the Copy
screen. You can also change the enlargement and reduction ratios that appear when you press
[Copy Ratio] [Others] on the Copy screen.
78
Making Enlarged or Reduced Copies
EAT412
• See "Reproduction Ratio", User Guide (Full Version).
Enlarging or Reducing According to the Paper Size
The original is enlarged or reduced to fit on the specified paper size (Scale to Paper Size)
DZB236
1. Press [Copy] on the Home screen.
2. Place the original.
See "Placing an Original on the Scanner", User Guide (Full Version).
3. On the Copy screen, press [Original Size].
If the key is not displayed, select it from [Original Setting].
4. Specify the original size.
79
2. Copy
5. On the Copy screen, press [Copy Ratio] and [Fit to Paper Size].
EAT413
6. Select the tray loaded with the paper to use.
When the orientations of the original and paper in the paper tray do not match, the machine
rotates the copied image automatically. To reduce an original of A4 (81/2 × 11) size to A5 (51/2
× 81/2) size, for example, you can select either A5 (51/2 × 81/2) or A5 (51/2 × 81/2) .
DZB240
7. Press [Start].
Reducing Slightly to Increase the Margins
The original is reduced to 93% in size and printed in the center of the paper. This setting is useful when
you want to increase margins on a copy or to copy an original in full size onto paper of the same size
without the edges being slightly cropped.
80
Making Enlarged or Reduced Copies
1. Press [Copy] on the Home screen.
2. Place the original.
See "Placing an Original on the Scanner", User Guide (Full Version).
3. On the Copy screen, press [Create Margin].
[Create Margin] is not displayed in the default setting. Change the setting in [Copier / Document
Server Settings] the [General Features] tab [Customize Function: Copy (Standard Mode)] or
[Customize Function: Copy (All View Mode)] to display the key.
See "General Features (Copier/Document Server Settings)", User Guide (Full Version).
4. Press [Start].
• You can change the copy ratio of [Create Margin] to a value other than 93%.
• See "Reproduction Ratio", User Guide (Full Version).
81
2. Copy
Duplex Copying
You can copy two 1-sided pages or one 2-sided page onto the front and back sides of a single sheet of
paper.
DZB251
The size of the original that can be copied differs from that of the 1-sided copy.
page 202 "Recommended Original Size and Weight"
1. Press [Copy] on the Home screen.
2. Press [1 sided 2 sided] or [2 sided 2 sided] on the Copy screen.
• 1 sided 2 sided
• 2 sided 2 sided
Duplex Copying with the Settings Other Than Those Displayed on the Keys
1. Press [2 Sided/Combine].
2. Specify the original and print side settings.
82
Duplex Copying
DZC252
• Original Direction: Specify the orientation to place the originals.
• Original Setting: Specify the condition of the originals to copy (1 sided/2 sided
(page opening direction)).
• Print Side Setting: Select the finish from [Open to Right/Left] or [Open to Top].
3. Press [OK].
3. Place the original.
See "Placing an Original on the Scanner", User Guide (Full Version).
4. Press [Start].
When placing the originals on the exposure glass, press [Finish Scn] after scanning all of the
originals if necessary according to the setting contents and number of originals.
• You can specify the margins when copying a 1-sided original onto both sides of paper.
• See "Edit", User Guide (Full Version).
• You cannot perform Duplex Copy onto the following paper types:
• Label paper (adhesive labels)
• Transparency
• Envelopes
• You can change the setting contents of the two-sided copy key on the Copy screen.
• See "General Features (Copier/Document Server Settings)", User Guide (Full Version).
• Use the [Series] function to copy the front and back sides of a two-sided original onto one side of a
sheet page by page.
• See "Copying Facing Pages of a Book Type Original or Two-sided Original", User Guide (Full
Version).
83
2. Copy
Combining and Copying a Multi-page Original
onto a Single Sheet of Paper
You can copy multiple sheets in an original onto one side or both sides of a sheet of paper to save
paper.
1
1
2
3
2
3
3
1
2
DZB253
The arrangement of copied pages and copy ratio varies depending on the original orientation and
combined pages.
Combine 2 pages
Combine 4 pages
4
Original Orientation
2
4
1
2
1
DZB255
8
DZB257
DZB256
DZB254
DZB259
2. On the Copy screen, press [1sided Comb 2orig].
To combine with the settings other than those displayed on the keys
84
DZB258
1
8
DZB260
1. Press [Copy] on the Home screen.
1. Press [2 Sided/Combine].
1
1
1
Combine 8 pages
DZB261
Combining and Copying a Multi-page Original onto a Single Sheet of Paper
2. Specify about the original, print side, and combining.
• Original Direction: Specify the orientation to place the originals.
• Original Setting: Specify the condition of the originals to copy (1 sided/2 sided
(page opening direction)).
• Print Side Setting: Specify the condition of the copied sheet (1 sided/2 sided (page
opening direction)).
• Combine Settings: Specify the number of pages to combine on one side of a sheet.
3. Press the key for selecting a paper tray and specify the paper to use.
4. Place an original.
See "Placing an Original on the Scanner", User Guide (Full Version).
To position the right page first and then the left page when copying an original that reads from right
to left, place the original upside down in the ADF.
Example: Combining 2 Pages
Orientation
Results
1
1
2
4
DZB262
3
DZB263
85
2
3
4
2. Copy
5. Press [Start].
When placing the originals on the exposure glass, press [Finish Scn] after scanning all of the
originals if necessary according to the number of originals.
• The minimum copy ratio in the Combine function is 25%. For example, if you copy an A4 (81/2 ×
11)-size original onto A5 (51/2 × 81/2)-size paper with [1sided Comb 4orig], the copy ratio
becomes less than 25% and parts of the image might not be copied.
• You can configure the following settings in the [Edit] screen:
• [Erase Original Shadow in Combine]: Determine whether to erase the boundary margin
around each original to maintain the margin.
• [Copy Order in Combine]: Specify the order of combined images.
• [Separation Line in Combine]: Set whether to draw a separation line between combined
pages.
• See "Edit", User Guide (Full Version).
• You can change the setting contents of the Combine key on the Copy screen.
• See "General Features (Copier/Document Server Settings)", User Guide (Full Version).
86
Copying Onto Envelopes
Copying Onto Envelopes
To copy onto envelopes that are not usually used, set them in the bypass tray. If you copy onto
envelopes frequently, set them in the paper tray.
Copying Onto Envelopes in the Bypass Tray
• The Duplex Copy function cannot be used for envelopes. If Duplex Copy is specified, press the key
to cancel the setting.
1. Press [Copy] on the Home screen.
2. Set the envelope in the bypass tray with the copying side face up.
page 198 "Envelope Orientation and Recommended Status"
The "Bypass Tray Paper Settings" screen is displayed.
3. Press [Change Setting].
4. Select [Envelope], and then proceed to the next screen.
EAT414
To change the envelope weight, press [ChngThickness] to specify the weight.
87
2. Copy
5. Specify the envelope size, and then press [OK] twice.
When you select [Custom Size], enter the envelope size.
6. Place the original on the exposure glass.
page 198 "Envelope Orientation and Recommended Status"
7. Press [Start].
Copying Onto Envelopes in the Paper Tray
• The Duplex Copy function cannot be used for envelopes. If Duplex Copy is specified, press the key
to cancel the setting.
1. Set the envelopes in the paper tray.
page 198 "Envelope Orientation and Recommended Status"
2. Press [Copy] on the Home screen.
3. Press the key for selecting a paper tray and specify the paper to use.
88
Copying Onto Envelopes
4. Select the paper tray in which the envelopes are set.
DZC270
5. Place the original on the exposure glass.
page 198 "Envelope Orientation and Recommended Status"
6. Press [Start].
89
2. Copy
Copying in Page Order or for Each Page
Number
When copying two or more copies of multi-page originals, you can specify the page order as described
below.
Sort
Copies in the order of the original.
1
2
3
1
2
3
1
2
3
DZB241
Stack
Groups together copies of each page in a multi-page original.
1
2
3
1
1
2
2
3
3
DZB242
1. Press [Copy] on the Home screen.
2. Place the original.
See "Placing an Original on the Scanner", User Guide (Full Version).
3. Press [ ] or [ ] under [Quantity] on the Copy screen to specify the number of copies.
DZC207
You can enter this using the keyboard after pressing [Quantity] or a number.
90
Copying in Page Order or for Each Page Number
4. Press [Sort/Stack] on the Copy screen.
If the key is not displayed, select it from [Finishing].
5. Select the function to specify.
6. Press [Start].
When selecting [Sort] and placing an original on the exposure glass, a single set of copies is
made. After scanning all of the originals, press [Finish Scn] to copy the rest of the sets.
• When you are using IM 600SRF, the sets of printouts are shifted as they are output.
• You can change the action to perform when paper or memory runs out during sorting under
[Memory Full Auto Scan Restart].
• See "Input / Output", User Guide (Full Version).
91
2. Copy
92
3. Fax
Basic Procedure for Transmitting Faxes
The machine scans an original to transmit it by fax into the machine's memory before establishing a
communication with the destination (Memory Transmission).
You can also transmit a fax while confirming the status of the fax destination.
See "Sending a Fax While Scanning the Original", User Guide (Full Version).
1. Press [Fax] on the Home screen.
2. Check that [Fax] and [Memory Transmission] are displayed on the fax screen.
DZC300
3. Place the original in the ADF or on the exposure glass.
See "Setting an Original to Send by Fax on the Scanner", User Guide (Full Version).
4. Press [Settings], and then specify the scan settings.
See "Sending a Fax at the Image Quality Suitable for the Original", User Guide (Full Version).
5. Specify the destination.
DZC301
• To enter the fax number manually, select the destination from the destination history, or search
for the destination in the address book, press , and specify the destination.
93
3. Fax
EAT512
You can select only the destination entered using the numeric keypad from the history.
• To specify the destination again, press .
DZC303
6. On the [Settings] screen, specify the [Sender] as necessary.
• When a login user is operating the machine, the login user becomes the sender.
To receive a transmission result by e-mail, select [Notification of Result]. The e-mail address
that you selected the [Use as Sender] check box when registering the address will be used as
the e-mail address of the sender.
See "Registering E-mail Addresses in the Address Book", User Guide (Full Version).
• To print the sender's name on the page received at the destination, select [Stamp Sender
Name].
7. Press [Start].
To cancel transmission after scanning the original, press [Stop] and operate in [Job Status]
[Transmission Standby File].
See "Confirming and Handling a Document in the Fax Queue", User Guide (Full Version).
• If the telephone line you are connected to requires time to connect to the public line after you dial
the external number, enter a [Pause] after entering the number to specify the time to wait before
dialing the number. The machine pauses for about two seconds for each single [Pause] entered.
• To use tone-dialing in a pulse-dialing environment, press [Tone]. A tone signal is generated for
every number you enter afterward.
94
Basic Procedure for Transmitting Faxes
• You can perform Immediate transmission only when the total number of destinations specified for
all documents exceeds the maximum value.
• During Immediate transmission, the machine cannot scan an original.
• The communication that has been initiated first is displayed on the screen when performing three
simultaneous communications.
• For the maximum values of the following items, see "List of Maximum Values for Each Setting Item",
User Guide (Full Version):
• Number of documents that can be stored in memory when using Memory Transmission
• Number of pages of documents that can be stored in the memory (ITU-T No.1 chart,
resolution "Standard", standard document comprising texts)
• Number of destinations that can be specified for a document when distributing by Broadcast
Transmission
• Number of destinations that can be specified for any document
• Number of destinations that can be held in the destination history
• Number of characters/digits in a destination that can be entered manually
95
3. Fax
Registering Fax Numbers in the Address Book
By registering the destinations to which you frequently send faxes together with the send conditions in the
address book, you can easily send faxes.
Registering a Fax Number and Send Conditions
1. Press [Address Book] on the Home screen.
2. Press [Register] on the Address Book screen.
DZC128
3. Enter the information of the destination on the [Name] tab, and then select a title to
classify it.
96
Registering Fax Numbers in the Address Book
4. Press the [Destinations] tab
[Fax].
DZC135
5. Specify the Fax Destinations and send conditions.
• Select Line: Select the line to use.
• International Transmission Mode: Specify whether to reduce errors occurring when sending
abroad.
• Fax Header: Select the name of the sender printed on the reception sheet of the destination.
Register the fax header in advance.
See "Printing the Destination Name, Fax Header, and Standard Message on the Fax
Received at the Destination", User Guide (Full Version).
• Label Insertion: Specify the name (title + name) and fixed phrase printed on the reception
sheet of the destination.
See "Printing the Destination Name, Fax Header, and Standard Message on the Fax
Received at the Destination", User Guide (Full Version).
6. Press the [User Management / Others] tab, and specify the required settings.
DZC131
97
3. Fax
• User Management: Enter the authentication information to login and use the machine.
• Registration Destination Group: Select a group to which this destination belongs as necessary.
Register the group in advance.
See "Registering Groups in the Address Book", User Guide (Full Version).
• Display Priority: When the destinations are sorted in the order of priority, a destination with
higher priority is displayed prior to that with lower priority. The destinations with the same
priority are displayed in the order of registration.
• Destination Protection: Select this check box to require entering of the protection code to
select the destination.
See "Using the Protection Function to Prevent the Misuse of Addresses", User Guide (Full
Version).
7. Press [OK].
8. After completing the procedure, press [Home] (
).
Changing/Deleting the Registered Data Such as Fax Number
If you delete the destination used for the personal box, file transmission will fail. Exclude the destination
from the personal box before deleting it.
1. Press [Address Book] on the Home screen.
2. Select the destination to change or delete on the Address Book screen.
DZC132
You can delete multiple destinations at one time.
3. Press [Edit] or [Delete] to change or delete the destination information.
4. When changing or deleting is complete, press [Home] (
98
).
Displaying a Preview before Sending a Fax
Displaying a Preview before Sending a Fax
You can display the preview of the scanned document on the display of the machine to check if it is
scanned as specified.
This function cannot be used when sending a fax while using any of the following:
• Immediate Transmission
• On-hook dialing
• Manual dialing
To display the preview in the correct orientation, specify the [Original Orientation] in [Settings] correctly.
1. Press [Fax] on the Home screen.
2. Place the original in the Auto Document Feeder (ADF) or on the exposure glass.
See "Setting an Original to Send by Fax on the Scanner", User Guide (Full Version).
3. On the fax screen, press [Settings] [Original Orientation] to specify the orientation of
the original, and then press [Preview].
EAT508
4. Configure the scan settings.
"Sending a Fax at the Image Quality Suitable for the Original", Fax
See "Sending a Fax at the Image Quality Suitable for the Original", User Guide (Full Version).
5. Specify the destination on the fax screen, and then press [Start].
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3. Fax
6. Check the preview.
• Flick the image left or right to switch between the pages.
• Pinch in or out on the image to zoom in or out.
7. Press [Transmit].
To cancel transmission and perform the procedure from scanning the original again, press
[Cancel].
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Viewing the Transmission Result of Sent Faxes
Viewing the Transmission Result of Sent Faxes
You can check the result of a fax transmission on the fax screen, in various reports, or on the screen of a
computer.
The following reports are printed according to the transmission result or the settings:
• Communication Result Report: The result of Memory Transmission is printed.
• Immediate TX Result Report: The result of Immediate Transmission is printed.
• Communication Failure Report: This report is printed when a fax could not be sent to all specified
destinations by Memory Transmission.
• Error Report: This report is printed when sending a fax by Immediate Transmission failed.
• Memory Storage Report: This report is printed when the scanned document could not be stored in
the memory.
• The fax transmission results can also be confirmed in Records.
• See "Viewing the History of Sent and Received Faxes", User Guide (Full Version).
• Specify [Notification of Results] when sending a fax to receive the transmission result by e-mail.
• page 104 "Checking by E-mail"
• To view the report without text disruption, select a font of even character width in your e-mail
application's settings.
• When using the Sender function to select the sender, the transmission results are sent to senders' email addresses that have been registered. Select the sender from the Internet Fax destinations or email destinations in the destination list.
Confirming the Information on the Fax Screen
Press [Job Status]
[Transmission Result] on the fax screen to view the information.
1. Press [Fax] on the Home screen.
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3. Fax
2. Press [Job Status] on the fax screen.
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3. Press [Transmission Result], and select the transmission result to display.
• Display All
Displays the transmission results from among the total number of both transmission and
reception results, which cannot exceed 1,000.
• Display per User
Press this to display the result of transmissions performed by a specific user. Select the user to
display the results and press [Display].
• Display Specified Period
Press this to display the result of transmissions performed in the specified period. Specify the
period by entering the start and end dates or selecting from the calendar displayed on the
screen, and press [Display].
4. Check the transmission results and press [Exit].
• "--LAN-Fax -->" is shown as the result of transmission to the machine when you send a fax
from your computer. For the result of transmission to the destination, refer to the transmission
result of the same document number.
• The destination may be displayed as "*" depending on the security settings.
• In a field for an e-mail that was encrypted and distributed or forwarded, the encryption icon
( ) is displayed.
• To display the result of the transmission that is completed while displaying the transmission
results, close the transmission result screen and open it again.
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Viewing the Transmission Result of Sent Faxes
• You cannot confirm or change an outgoing document in LAN-Fax, document waiting, or document
whose status is "Trnsmtg.".
Checking the Result in Communication Result Report
In the factory default setting, the machine is configured not to print the report automatically. Specify Auto
Print to print the report every time you send a document by Memory Transmission. When more than one
destination is specified, the report is printed after transmitting the fax to all destinations is completed.
To configure auto print, select bit number [0] under switch number [03], and change the current value to
"1".
See "Changing the Parameter Settings", User Guide (Full Version).
Checking the Result in Immediate TX Result Report
In the factory default setting, the machine is configured not to print the report automatically. Specify Auto
Print to print it every time you send a document by Immediate Transmission.
To configure Auto Print, select bit number [5] under switch number [03], and change the current value to
"1".
See "Changing the Parameter Settings", User Guide (Full Version).
Checking the Result in Communication Failure Report
This report is printed if the fax could not be sent to all specified destinations by Memory Transmission
when Fax is not set to Auto Print (the factory default setting).
Checking the Result in Error Report
This report is printed if a fax could not be sent by Immediate Transmission when Immediate Transmission
Result Report is not set to Auto Print (the factory default setting).
Viewing Memory Storage Report
Memory Storage Report is printed when the document to send by Memory Transmission could not be
stored in the memory. If you want to, print the report as a record, and print it even if the document was
stored correctly.
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3. Fax
To print the Memory Storage Report every time a document is stored in the memory, select bit number
[2] under switch number [03], and change the current value to "1".
See "Changing the Parameter Settings", User Guide (Full Version).
• It is not printed when you are using Parallel Memory Transmission.
• Even if the machine is set up not to print this report, it is still printed if an original could not be
stored.
Checking by E-mail
You can check the fax transmission result on your computer by sending an e-mail to the sender or the email address specified when sending the fax. The image of the original sent by fax, along with the
destination, date and time, and transmission result is included in the e-mail.
1. Press [Fax] on the Home screen.
2. Place the original in the Auto Document Feeder (ADF) or on the exposure glass.
See "Setting an Original to Send by Fax on the Scanner", User Guide (Full Version).
3. To send a notification e-mail to the sender, press [Settings]
the sender.
[Sender], and then specify
When a login user is operating the machine, the login user becomes the sender.
The e-mail address that you selected for the [Use as Sender] check box when registering the
address will be used as the e-mail address of the sender.
See "Registering E-mail Addresses in the Address Book", User Guide (Full Version).
4. Select the [Notification of Results] check box.
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Viewing the Transmission Result of Sent Faxes
5. To send a notification e-mail to a destination other than the sender, press [Notification of
Results] on the [Settings] screen, and then specify the destination of the e-mail.
6. Configure the scan settings.
See "Sending a Fax at the Image Quality Suitable for the Original", User Guide (Full Version).
7. After configuring the send settings, specify the destination on the fax screen, and send the
fax.
page 93 "Basic Procedure for Transmitting Faxes"
See "Basic Procedure for Sending Internet Faxes", User Guide (Full Version).
See "Basic Procedure for Sending IP-Faxes", User Guide (Full Version).
Confirming the Information in Web Image Monitor
In Web Image Monitor, you can view up to 1,000 of the latest total results of the transmission and
reception history.
1. Log in to Web Image Monitor as the administrator.
See "Logging in to Web Image Monitor", User Guide (Full Version).
2. From the [Status/Information] menu, click [Job].
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3. Click [Transmission] under [Fax History].
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3. Fax
4. Confirm the transmission history.
• Click [Details] to view the details.
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• To save the history as a list to a file in the CSV format, click [Download Transmission List].
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5. Click [Logout] and then close the Web browser.
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4. Print
Installing the Printer Driver by Using Device
Software Manager Installer
Device Software Manager is a support utility for driver installation in Windows. Device Software
Manager helps you to detect the latest driver via the internet automatically according to the computer
you are using and install it with a simple procedure.
• Device Software Manager supports Windows OS only. To install the printer driver on Mac OS, see
the following sections:
• page 123 "Installing the Printer Driver for Network Connection (OS X/macOS)"
• See "Installing the Printer Driver for USB Connection (OS X/macOS)", User Guide (Full Version).
• Follow the instructions of the installer to connect the USB cable.
Installing Device Software Manager from the CD-ROM
1. Set the CD-ROM in the computer.
If the installer does not start automatically, double-click [Setup.exe] in the root directory of the CDROM.
2. Click [Install Online].
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3. Select [I accept the agreement] on the "License Agreement" screen, and then click [Install].
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4. Print
4. On the "Quality Improvement Program" screen, select [I will participate in the Quality
Improvement Program] or [I will not participate in the Quality Improvement Program],
and then click [Next].
5. On the "Driver Update Notification Setting" screen, specify whether to display the
message about the driver update, and then click [Next].
The process of installing Device Software Manager starts.
6. Select the connection between the machine and computer, and then click [Next].
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• Network: Search for devices connected to the network.
• USB: Following the instructions on the "Connection with device" screen, connect the machine
and the computer with the USB cable to search for the machine.
7. Select this machine from among the detected devices, and then click [Next].
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Installing the Printer Driver by Using Device Software Manager Installer
The installation of the driver starts.
• If "Could not verify publisher" is displayed at the beginning of installation, continue the
installation. There is no problem with the started installer that is downloaded from the
manufacturer's website. Continue the installation.
• When you connect the machine and the computer with a USB cable, follow the instructions on
the installer screen.
If the machine is not detected, click [Cancel Connection]. Even if the connection is canceled,
the installation is complete. After the installer screen is closed, the machine is added
automatically when it is connected to the computer with the USB cable.
8. When the installation is complete, click [Finish].
• After completing the installation, Device Software Manager icon is created on the desktop screen.
• You can update the installed printer driver with Device Software Manager.
• See "Updating the Driver (Windows)", User Guide (Full Version).
Installing Device Software Manager from the Downloaded File
1. Double-click the downloaded file.
2. Select [I accept the agreement] on the "License Agreement" screen, and then click [Install].
3. Click [Next] on the "Welcome to the Device Software Manager Setup Wizard" screen.
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4. Print
4. On the "Quality Improvement Program" screen, select [I will participate in the Quality
Improvement Program] or [I will not participate in the Quality Improvement Program],
and then click [Next].
5. On the "Driver Update Notification Setting" screen, specify whether to display the
message about the driver update, and then click [Next].
The process of installing Device Software Manager starts.
6. After completing the installation, select the [Run Device Software Manager] check box,
and then click [Finish].
The installation of Install Online is complete. Next, install the printer driver.
7. On the "End User License Agreement" screen, select [Agree], and then click [Next].
8. Select the connection between the machine and computer, and then click [Next].
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• Network: Search for devices connected to the network.
• USB: Following the instructions on the "Connection with device" screen, connect the machine
and the computer with the USB cable to search for the machine.
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Installing the Printer Driver by Using Device Software Manager Installer
9. Select this machine from among the detected devices, and then click [Next].
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The installation of the driver starts.
• If "The publisher could not be verified" is displayed at the beginning of installation, continue
the installation. There is no problem with the started installer that is downloaded from the
manufacturer's website. Continue the installation.
• When you connect the machine and the computer with a USB cable, follow the instructions on
the installer screen.
If the machine is not detected, click [Cancel Connection]. Even if the connection is canceled,
the installation is complete. After the installer screen is closed, the machine is added
automatically when it is connected to the computer with the USB cable.
10. When the installation is complete, click [Finish].
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4. Print
• Double-click the Device Software Manager icon created on the Finder of the computer to update
the printer driver.
• See "Updating the Driver (Windows)", User Guide (Full Version).
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Installing the Printer Driver for Network Connection (Windows)
Installing the Printer Driver for Network
Connection (Windows)
When the machine and the computer are connected to the same network, the installer searches for the
machine to install the printer driver. If the installer cannot find the machine, specify the IP address or
machine name to install the printer driver.
Installing the PCL 6 Printer Driver from the CD-ROM
1. Set the CD-ROM in the computer.
If the installer does not start automatically, double-click [Setup.exe] in the root directory of the CDROM.
2. Select a language, and then click [OK].
3. Click [Install from Disk].
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4. Click [Network Printer(s)].
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5. On the "License Agreement" screen, select [I accept the agreement], and then click
[Next].
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6. Confirm the "Confirm Network Connection" screen, and then click [Next].
The search detects devices connected to the network.
7. Select this machine from among the devices, and then click [Install].
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8. If the "Set Port" screen is displayed, select the setting method of the port.
This screen is displayed when the computer cannot access the machine.
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Installing the Printer Driver for Network Connection (Windows)
Specify the port to use for the connection between the computer and machine using one of the
following methods:
To specify the IP address
1. Enter the IP address of the machine, and then click [Next].
2. Proceed to Step 9.
To select from the port list
1. Select the port to use for the connection between the computer and machine, and then
click [Next].
2. Proceed to Step 9.
To create a new port
1. Select [Specify a new port], and then click [Next].
2. On the "Add Printer and Utility Wizard" screen, select [Standard TCP/IP Port] and click
[Next].
3. On the "Add Standard TCP/IP Printer Port Wizard" screen, click [Next].
4. On the "Add port" screen, enter the printer name or IP address of the machine, and then
click [Next].
The port name is automatically entered. You can change the port name.
5. When the "Additional port information required" screen is displayed, select [RICOH
Network Printer C model], and then click [Next].
6. Click [Finish].
9. Specify the name of the printer to install, and whether to use it as the default printer.
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10. Click [Continue].
Printer driver installation starts.
11. Click [Finish].
When you are prompted to restart your computer, restart it by following the instructions that
appear.
Installing the PostScript 3 Printer Driver from the CD-ROM
1. Set the CD-ROM in the computer.
If the installer does not start automatically, double-click [Setup.exe] in the root directory of the CDROM.
2. Select a language, and then click [OK].
3. Click [PostScript 3 Printer Driver].
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Installing the Printer Driver for Network Connection (Windows)
4. On the "License Agreement" screen, select [I accept the agreement], and then click
[Next].
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5. Click [Next].
6. Select a method to connect a port.
Specify the port to use for the connection between the computer and machine using one of the
following methods:
To specify the IP address
1. Enter the IP address of the machine, and then click [Next].
To select from the port list
1. Select the port to use for the connection between the computer and machine, and then
click [Next].
To create a new port
1. Select [Specify a new port], and then click [Next].
2. On the "Add Printer and Utility Wizard" screen, select [Standard TCP/IP Port] and click
[Next].
3. On the "Add Standard TCP/IP Printer Port Wizard" screen, click [Next].
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4. On the "Add port" screen, enter the printer name or IP address of the machine, and then
click [Next].
The port name is automatically entered. You can change the port name.
5. When the "Additional port information required" screen is displayed, select [RICOH
Network Printer C model], and then click [Next].
6. Click [Finish].
7. Select the [Printer Name] of the machine to open the menu tree, and then specify the
setting items.
8. Click [Continue].
Printer driver installation starts.
9. Click [Finish].
When you are prompted to restart your computer, restart it by following the instructions that
appear.
Installing the PCL 6/PostScript 3 Printer Driver from the Downloaded File
1. Double-click the downloaded file.
2. Confirm where to install, and then click [Extract] or [Install].
• If the "Security Warning" screen is displayed, click [OK].
• If the "User Account Control" screen is displayed, click [Yes] or [Allow].
3. On the "End User License Agreement" screen, select [Agree], and then click [Next].
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Installing the Printer Driver for Network Connection (Windows)
4. Select [Network], and then click [Next].
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• The search detects devices connected to the network.
• If the error screen is displayed, see page 119 "If the Machine Cannot Be Found".
5. Select this machine from among the detected devices, and then click [Next].
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Printer driver installation starts.
6. When the installation is complete, click [Finish].
If the Machine Cannot Be Found
The "Network Connection Error" screen is displayed.
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Confirm and perform to , and then click [OK]. If the machine still cannot be found, specify the IP
address or machine name to install the printer driver.
1. Click [Click if you cannot find the device].
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2. Select [Specify device IP address] or [Specify device name], and then click [Next].
When specify the machine IP address
1. Enter the IP address of the machine and click [Search].
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Installing the Printer Driver for Network Connection (Windows)
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2. When the machine is detected, click [Next].
Printer driver installation starts.
When specify the machine name
1. Select the machine to use, and then click [Next].
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2. On the "Printer Preference" screen, select one of the port names from among "Port
Name", and then click [Next].
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Printer driver installation starts.
For details about the procedure for specifying the IP address after installing the printer
driver, see the following section:
"When You Cannot Print a Document even if the Printer Driver Is Installed", Driver
Installation Guide
3. When the installation is complete, click [Finish].
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Installing the Printer Driver for Network Connection (OS X/macOS)
Installing the Printer Driver for Network
Connection (OS X/macOS)
Install the PPD file (printer driver) under OS X/macOS, and then register the machine on the computer
from the system preferences.
Installing the PPD file
1. Set the CD-ROM in the computer, and click [macOS] to display the [macOS PPD Installer]
folder.
To install the driver from the downloaded file, display the folder that is the location of the
downloaded file.
2. Double-click the package file.
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• To install from the CD-ROM, double-click the package file in the [macOS]
Installer] folder.
[macOS PPD
• When the install confirmation screen is displayed, click [Continue].
3. On the "Introduction" screen, click [Continue].
4. On the "License" screen, click [Continue] and then click [Accept].
• When prompted to select where to install the driver, specify the install location, and click
[Continue].
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5. Click [Install].
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6. Enter the computer's user name and password, and then click [Install Software].
The installation of the PPD file starts.
7. When the installation is complete, click [Close].
Registering the Machine in [Print & Scan] or [Printers & Scanners]
Register the PPD file of the machine in the system preferences to enable printing.
1. Select [System Preferences...] from the Apple menu.
2. Click [Print & Scan] or [Printers & Scanners].
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Installing the Printer Driver for Network Connection (OS X/macOS)
3. Click [+].
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4. Click [IP], and configure the information of the machine.
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• Address: Enter the IP address of the machine.
• Protocol: Select [LPD (Line Printer Daemon)]. If the printer takes time to perform operations
when using the [LPD (Line Printer Daemon)] protocol, change the protocol to [HP Jetdirect Socket].
• Use: Check that the machine name is displayed. If "Generic PostScript Printer" is displayed,
the entered IP address may not be correct.
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When "Generic PostScript Printer" is displayed even though the IP address is correct
Perform the following procedure to select the PPD file of the machine:
1. Select [Select Software...] on "Use".
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2. Select the machine on the "Printer Software" screen, and then click [OK].
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Installing the Printer Driver for Network Connection (OS X/macOS)
5. Click [Add].
The progress screen is displayed.
• If the progress screen does not close after a while, click [Configure...] or [Settings] and
configure the option configuration of the printer. For the procedure of the option
configuration, see page 127 "Specifying the Option Settings".
6. Check that the machine name is added to the [Print & Scan] or [Printers & Scanners]
screen.
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7. Close the system preferences screen.
Specifying the Option Settings
If the option configuration of the machine is not automatically reflected, select the option installed on the
machine in [Print & Scan] or [Printers & Scanners].
1. Select [System Preferences...] from the Apple menu.
2. Click [Print & Scan] or [Printers & Scanners].
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3. Select the machine from the list, and then click [Options & Supplies...].
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4. Click [Driver] or [Options], select the option installed on the machine, and then click [OK].
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• If the usable options are not displayed, the IP address has not been entered correctly or the
PPD file has not been registered properly. To enter the IP address or register the PPD file, see
page 124 "Registering the Machine in [Print & Scan] or [Printers & Scanners]".
5. Close the system preferences screen.
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Basic Procedure for Printing Documents
Basic Procedure for Printing Documents
Specify the printer driver and configure the Document Size, Paper Type, and other settings to print a
document.
• Duplex printing is selected as the default setting. If you want to print on only one side, select [Off]
for the two-sided printing setting.
• If you send a print job via USB 2.0 while the machine is in Sleep mode, an error message may
appear after the print job is completed. In this case, check whether the document was printed.
Printing a Document in Windows
1. Open a document to print on the computer, and display the setting screen of the printer
driver from the print menu in the application.
The procedure to display the setting screen varies depending on the applications.
For example in Microsoft Word/Excel, click [Print] on the [File] menu, select the device to use, and
then click [Printer Properties].
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2. Specify the Document Size, Paper Type, Paper Tray, and other settings.
You can specify the print settings on the [Frequently Used Settings] tab and [Detailed Settings] tab.
Basic settings can be specified on the [Frequently Used Settings] tab, even if you do not use the
[Detailed Settings] tab.
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• One Click Preset List: Some of the useful functions such as Combine or 2-sided are registered.
Click the icon of the function to select. You can register frequently used print settings in One
Click Preset.
See "Registering Frequently Used Settings", User Guide (Full Version).
• Job Type: Select [Normal Print] to execute printing immediately.
You can make a partial print as a test and proceed to print the rest of the document (Sample
Print).
See "Making a Partial Print as a Test and Proceeding to Print the Rest of the Document", User
Guide (Full Version).
You can store documents in the machine (Locked Print, Hold Print, or Stored Print).
See "Storing Documents to Print in the Machine", User Guide (Full Version).
• Document Size: Select the size of the document to print.
• Orientation: Specify the orientation of the document. Select Portrait or Landscape.
• Paper Type: Select the type of paper to use.
• Input Tray: Select the tray loaded with the paper to use. When you select [Auto Tray Select], a
suitable paper tray is selected automatically according to the specified [Print On] and [Paper
Type].
If you do not want to use particular trays when [Auto Tray Select] is specified, set the machine
so it does not automatically select those trays.
See "Tray Paper Settings", User Guide (Full Version).
To prevent the machine from selecting other trays automatically, disable auto tray switching.
See "System (Printer Settings)", User Guide (Full Version).
• Copies: Enter the print quantity.
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Basic Procedure for Printing Documents
On the [Detailed Settings] tab, you can configure the advanced settings. Change the menu and
specify the setting items.
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The caution icon ( ) indicates that there are disabled items. Click the icon to check the cause.
3. After completing the configuration, click [OK].
4. On the application, click the button for printing.
The procedure to print varies depending on the applications.
For example in Microsoft Word/Excel, click [Print] on the screen shown in Step 1.
• On the [Devices and Printers] screen, right-click the printer icon of the machine, and then click [Print
Settings] to change the default values of the printer settings.
• When you use the driver distributed from the print server, [Standard settings] specified in the print
server are displayed as the default.
Printing a Document in OS X/macOS
In the following example procedure, OS X 10.13 is used. The procedure may vary for different versions.
1. Open a document to print on the computer, and click [Print] on the [File] menu.
2. Select the printer you use from "Printer:".
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3. Specify Paper Size, Orientation, and other settings.
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• Copies: Enter the print quantity.
• Paper Size: Select the size of the document to print.
• Orientation: Specify the orientation of the document. Select Portrait or Landscape.
4. Select a category from the pop-up menu, and then specify the paper tray and paper type.
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Paper Feed
• All Pages From: Select the tray loaded with the paper to use. When you select [Auto
Select], a suitable paper tray is selected automatically according to the specified paper
size and paper type.
When the paper of the specified size is not loaded on the machine, printing is performed
following the settings of the machine.
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Basic Procedure for Printing Documents
Job Log
• Job Type: Select [Normal Print] to execute printing immediately.
You can make a partial print as a test and proceed to print the rest of the document
(Sample Print).
See "Making a Partial Print as a Test and Proceeding to Print the Rest of the Document",
User Guide (Full Version).
You can store documents in the machine (Locked Print, Hold Print, or Stored Print).
See "Storing Documents to Print in the Machine", User Guide (Full Version).
Printer Features
Select a category in "Feature Sets", and then specify the setting items.
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• Paper
• Paper Type: Select the type of paper to use.
5. After completing the configuration, click [Print] to print.
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Printing on Both Sides of Paper
Specify 2-sided Print in the printer driver.
Specifying 2-sided Print (Windows)
Specify 2-sided Print on the [Frequently Used Settings] tab.
1. Open a document to print on the computer, and display the setting screen of the printer
driver from the print menu in the application.
2. Specify Paper Size, Paper Type, Orientation and others.
page 129 "Basic Procedure for Printing Documents"
3. On the [Frequently Used Settings] tab, specify the binding side of the paper in "2 sided".
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Orientation of the original and binding side
Orientation
Long Edge Bind
Short Edge Bind
(Open to left)
(Open to top)
(Open to top)
(Open to left)
Portrait
Landscape
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Printing on Both Sides of Paper
4. After completing the configuration, click [OK].
5. On the application, click the button for printing.
Specifying 2-sided Print (OS X/macOS)
Specify 2-sided Print on the [Layout] menu.
1. Open a document to print on the computer, and display the setting screen of the printer
driver from the print menu in the application.
2. Specify Paper Size, Orientation, Paper Type, and other settings.
page 129 "Basic Procedure for Printing Documents"
3. Select the [Two-Sided] check box, and then select [Layout] to specify the binding side of
the paper.
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Orientation of the original and binding side
Long edge
Short edge
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4. After completing the configuration, click [Print].
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Combining and Printing Multiple Pages on a
Single Sheet of Paper
You can print multiple pages on a single sheet at a reduced size (Combine 2 Originals).
For example, you can reduce an original of A4 size to A5 size and print two pages on an A4 sheet. You
can use the 2 Sided Print and Combine 2 Originals functions at the same time to economize on paper.
You can print up to 16 pages on a single sheet and specify the order to arrange the pages on the sheet.
1
1
2
3
1
2
3
3
2
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Specifying the Combine 2 Originals Function (Windows)
Specify the Combine 2 Originals function on the [Frequently Used Settings] tab.
1. Open a document to print on the computer, and display the setting screen of the printer
driver from the print menu in the application.
2. Specify Paper Size, Paper Type, Orientation and other settings.
page 129 "Basic Procedure for Printing Documents"
3. Specify the number of pages to combine and the order of the pages.
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Combining and Printing Multiple Pages on a Single Sheet of Paper
• Layout: Select the number of pages to combine.
• Page Order: Select the order of the pages.
• Draw Frame Border: Select the [Draw Frame Border] check box on the [Detailed Settings] tab
[2 Sided/Layout/Booklet] to draw a frame around each page.
4. After completing the configuration, click [OK].
5. On the application, click the button for printing.
When printing from an application that supports the same function as the machine, do not set the
function in the application. If the setting in the application is enabled, the print result may not be as
intended.
Specifying the Combine 2 Originals Function (OS X/macOS)
Specify the Combine 2 Originals function on the [Layout] menu.
1. Open a document to print on the computer, and display the setting screen of the printer
driver from the print menu in the application.
2. Specify Paper Size, Orientation, Paper Type, and other settings.
page 129 "Basic Procedure for Printing Documents"
3. Select [Layout], and then specify the number of pages to combine and the order of the
pages.
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• Pages per Sheet: Select the number of pages to combine.
• Layout Direction: Select the order of the pages.
• Border: Select a type of border line to draw between the pages.
4. After completing the configuration, click [Print] to print.
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4. Print
Printing on Envelopes
Load envelopes in the bypass tray or paper tray and change the tray paper settings on the control
panel.
1. Load an envelope in the bypass tray or the paper tray.
Orientation of Envelopes
Tray 2 to 5
Bypass Tray
Side-opening envelopes
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Flaps: closed
Bottom side of envelopes:
toward the right of the
machine
Flaps: closed
Bottom side of envelopes:
toward the right of the
machine
Side to be printed: face up
Side to be printed: face down
2. On the Home screen, press [Settings].
3. Press [Tray Paper Settings] [Tray Paper Size] or [Printer Bypass Paper Size], and then
select the size of the envelopes.
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• If the size of the loaded envelope is not included in the list, select [Custom Size] and enter the
value.
4. Press [OK].
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Printing on Envelopes
5. Press [Paper Type] for the tray in which the envelopes are loaded, and then select
[Envelope].
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6. After completing the configuration, press [Home] (
).
7. Open a document to print in the computer, and display the setting screen of the printer
driver from the print menu application.
8. Specify the paper size and paper type.
Windows
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• Document Size: Select the envelope size. If the envelope size is not included among the
options, enter the value in [Custom Paper Size...].
• Paper Type: [Envelope]
You can specify a custom paper size, which is commonly used as the option of the Document
Sizes.
See "Printing on Custom-sized Paper Loaded on the Bypass Tray", User Guide (Full Version).
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4. Print
OS X/macOS
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• Paper Size: Select the envelope size. If the envelope size is not included among the
options, select [Manage Custom Sizes...] and enter the value.
• Paper Type: [Envelope]
9. Execute printing.
140
Printing Documents Stored in the Printer from the Control Panel
Printing Documents Stored in the Printer from
the Control Panel
To print a document stored from the printer driver in the machine, perform the print operation on Quick
Print Release of the control panel. The file administrator also can delete unneeded documents and
unlock documents locked by entering an invalid password.
1. On the Home screen, press [Quick Print Release].
2. On the Quick Print Release screen, select the user ID used to store the document.
Enter the password when the Locked Print documents or the Stored Print documents protected by
passwords are stored. The screen shows the documents corresponding to the entered password
and the documents without passwords.
3. Select a document to print.
• Preview: The first page of the document is displayed. If you select multiple documents, the
preview cannot be displayed.
• Print Settings: Change the print settings for the selected document.
See "Print Settings Configured on the Control Panel", User Guide (Full Version).
• Manage Files: Change the print time of a Hold Print job or the password specified on the
document. If you select multiple documents, Manage Files is disabled.
4. Press [Print].
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4. Print
Printing from a USB Flash Memory Device or
SD Card Directly
You can connect a memory storage device to the media slot of the machine and print the files stored on
it. Use this to print external data easily.
• Keep SD cards and USB flash memory devices out of reach of children. If a child accidentally
swallows an SD card or USB flash memory device, consult a doctor immediately.
• USB flash memory device and SD cards are supported for direct printing. However, certain types
of USB flash memory device and SD cards cannot be used.
• The machine cannot print a document over 1 GB.
• You can select up to 999 files within 1 GB total.
• If the print job of PDF file is canceled, execute printing from a PDF viewer such as Acrobat Reader
while using the printer driver.
Printable File Formats
File format
JPEG files
TIFF files
Details
Exif version 1.0 or later
Uncompressed TIFF files
TIFF files compressed using the MH, MR, or MMR method
PDF files
PDF version 1.7 (Acrobat 8.0 compatible) or earlier*1
XPS files
Possible for all XPS files
*1 The machine does not support the following functions: Crypt Filter, DeviceN Color Space (more than eight
components), watermark note, optional contents (version 1.6), AcroForm
• The PDF file of a custom size may not be printed.
142
Printing from a USB Flash Memory Device or SD Card Directly
Printing from a Memory Storage Device
1. On the Home screen, press [Print/Scan (Memory Storage Device)]
2. On the Print/Scan (Memory Storage Device) screen, press [Print from Storage Device]
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3. Insert a memory storage device in the media slot on the side of the control panel.
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4. Press [USB] or [SD Card].
5. Select the file to print.
Files in the external media are displayed as icons or thumbnail images.
143
4. Print
6. Press [Print Settings] to specify the settings of 2-Sided Print or Finishing as necessary.
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• Resolution: Select the resolution of the image to print.
• Copy Ratio: Select whether to print in the original size or to reduce or enlarge to match the
paper size.
• Quantity: Enter the print quantity.
• 2 Sided: Select the opening direction of the printed sheet.
• Select Paper Tray: Select the paper tray.
• Sort/Stack: Select whether to print in ordered sets or in a batch page by page.
• Staple: Select the staple position.
• Book: Select the opening direction of the Magazine binding. You can specify the setting of
Magazine binding only when printing a file in the PDF/XPS format.
7. Press [Start] to start printing.
144
5. Scan
Scanning Documents and Sending the Scanned
Data by E-mail
Scan a document and attach the scanned data to an e-mail and send it from the machine.
• Configure the SMTP server and network settings in advance.
See "Configuring the Settings to Send E-mails from the Machine", User Guide (Full Version).
• Register an e-mail address in the address book to select the address as the destination easily when
sending an e-mail.
See "Registering E-mail Addresses in the Address Book", User Guide (Full Version).
Basic Procedure for Sending an E-mail
1. Press [Scanner] on the Home screen.
2. Select [Scan to Email] on the scanner screen.
DZC504
3. Place the original on the scanner.
See "Placing an Original to Scan", User Guide (Full Version).
4. Press [Send Settings] on the scanner screen.
5. Press [Sender] and specify the sender.
• When a logged in user is operating the machine, the logged in user becomes the sender.
• When [On] is specified in [System Settings] [File Transfer] tab [Auto Specify Sender
Name], you can send an e-mail even when the sender is not specified. The administrator's email address that is registered on the machine is used as the sender.
145
5. Scan
• Specify the sender to receive an opening confirmation.
6. Select the [Reception Notice] check box to receive an opening confirmation of the e-mail
from the destination.
7. Specify the destination on the scanner screen.
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• To enter the e-mail address manually, select the destination from the destination history, or
search for the destination in the address book, press , and specify the destination.
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• Press
to specify the destination again or select [To], [Cc] or [Bcc].
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8. Specify the scan settings according to the purpose of the scanned data.
page 161 "Scanning an Original with Suitable Quality and Density"
page 164 "Specifying the File Type or File Name When Scanning a Document"
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Scanning Documents and Sending the Scanned Data by E-mail
9. Press [Start].
Registering the E-mail Destination Specified When Sending an E-mail in the
Address Book
When specifying an e-mail address by entering it manually or selecting it from the scanner records, you
can register the e-mail address in the address book before sending an e-mail.
1. Press [Scanner] on the Home screen.
2. Select [Scan to Email] on the scanner screen.
DZC504
3. Place the original on the scanner.
See "Placing an Original to Scan", User Guide (Full Version).
4. Press [Send Settings] on the scanner screen and configure the scan settings according to
the purpose of the scanned data.
page 161 "Scanning an Original with Suitable Quality and Density"
page 164 "Specifying the File Type or File Name When Scanning a Document"
5. Specify the destination.
• When entering manually
1. Press
and then select [Enter Using Keyboard].
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5. Scan
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2. Enter the e-mail address, and press
.
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3. Select the e-mail address that was entered manually and press [Reg. to Add. Book].
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4. Enter the name and other additional information.
• When selecting from the transmission history
1. Press
and then select [Select from History].
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2. Press [Register] of the destination to register.
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Scanning Documents and Sending the Scanned Data by E-mail
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3. Register the name and other additional information.
6. Press [OK] to close the address book screen after registering the information.
7. Press [OK] to close [Select from History] screen.
8. Press [Start] on the scanner screen.
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5. Scan
Scanning Documents and Sending the Scanned
Data to a Folder
To send the data of a scanned original to a shared folder on a computer, create the shared folder on the
computer in advance and register the destination folder in the address book.
• You also need to configure the settings for connecting to the network from the machine.
See "Connecting to a Wired LAN", User Guide (Full Version).
See "Connecting to a Wireless LAN", User Guide (Full Version).
• You can add a folder destination in the address book easily using Scan to Folder Helper.
See "Specifying the Destination of Send to Folder Using the Scan to Folder Helper App", User
Guide (Full Version).
• Using the SMB 3.0 protocol, you can save a file in the folder that was configured individually to
apply encryption.
• The scanned file can be also saved to an FTP server.
• See "Registering the Destination Folder to Use for Send to Folder", User Guide (Full Version).
Printing the Check Sheet
Print the check sheet below to make a note of the setting values regarding the destination computer.
Check sheet
No.
Items to check (example of the setting values)
Computer name
[1]
DHCP server enable/disable setting
IP address
150
Setting entry column
Scanning Documents and Sending the Scanned Data to a Folder
Check sheet
No.
Items to check (example of the setting values)
Setting entry column
USERDNSDOMAIN:
[2]
Domain name/workgroup name
USERDOMAIN:
Computer login user name
[3]
Computer login password
[4]
Shared folder name on computer
Confirming the Computer Information (Windows)
Confirm the name, IP address, and other information of the computer used to create a shared folder,
and write down the information on the check list.
1. Click [Start] on the computer and click [All apps]
Prompt].
[Windows System]
[Command
2. Enter "ipconfig/all" and press the [Enter] key.
3. Check the computer name, enable/disable status of the DHCP server and IP address, and
write down the information in [1] on the check sheet.
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When the screen shown above is displayed, fill in the sheet as follow:
151
5. Scan
[1]
Computer name
LAPTOP-5955S09U
DHCP server enable/disable setting
No
IP address
192.168.0.152
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4. Enter "set user" and press the [Enter] key.
Enter a space between "set" and "user".
5. Check the domain name, workgroup name and login user name, and write down the
information in [2] on the check sheet.
CKX007
When the screen shown above is displayed, fill in the sheet as follow:
[2]
Domain name/workgroup name
Computer login user name
USERDNSDOMAIN
[
abcd-net.local
]
USERDOMAIN
[
ABCD-NET
]
TYamada
DZC524
"USERDNSDOMAIN" is not displayed when the login user who executed the command is a local
user.
6. Check the login password on the computer, and write down the information in [3] on the
check sheet.
The required information on the computer is confirmed. Now create a shared folder on your
computer and specify the access permissions of the folder.
Creating a Shared Folder (Windows)
Create a shared folder on the Windows Desktop and specify the access permissions of the folder.
1. Log on to Windows as a user with administrative privileges.
2. Create a new folder in Windows Explorer and write down the folder name in [4] on the
check sheet.
152
Scanning Documents and Sending the Scanned Data to a Folder
3. Right-click the created folder, and then click [Properties].
4. On the [Sharing] tab, click [Advanced Sharing].
DZC318
5. Select the [Share this folder] check box, and then click [Permissions].
After completing the procedure, remove Everyone (unspecified user), and then add a user allowed
access the folder. The user whose information is written down on the check sheet is used in the
example shown below.
6. Select [Everyone] under [Group or user names], and then click [Remove].
7. Click [Add]
[Advanced]
[Object Types].
8. Select [Users], and then click [OK].
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9. Click [Locations], select the name of the domain or work group the user belongs to ([2] on
the check sheet) and then click [OK].
10. Click [Advanced]
[Find Now].
153
5. Scan
11. From the Search results, select the login user name of the computer to be added ([2] on
the check sheet) and then click [OK].
When you cannot find a specific user, click [Columns], or right-click the [Search results] field, select
[Choose columns], and then select [Logon Name] from the [Columns available] list or [Logon
Name (pre-Windows 2000)].
12. Click [OK].
13. Select the added user, and then select the [Allow] check box under [Permissions].
DZC320
14. Click [OK] to close all windows.
The access permissions on the folder have been successfully configured. If you want to specify
access permissions for the folder to allow other users or groups to access the folder, configure the
folder as follows:
1. Right-click the created folder and then click [Properties].
2. Click [Edit...] on the [Security] tab.
3. Click [Add]
[Advanced].
4. Select [Object Types] or [Locations] and click [Find Now].
5. Select the user or group to assign permissions and click [OK].
6. Click [OK].
7. Select the added user, select the [Allow] check box under [Permissions], and then click [OK].
8. Click [OK] to close all windows.
154
Scanning Documents and Sending the Scanned Data to a Folder
• If you are creating a shared folder for the first time on this computer, you must enable the file
sharing function. For details, see Windows Help.
Confirming the Computer Information (OS X/macOS)
Confirm the name of the computer used to create the shared folder, login user name and other settings
and write down the information on the check list.
1. Log on to OS X/macOS as a user with administrative privileges.
2. Click the Apple menu and select [About This Mac].
3. Click [System Report].
4. Click [Software] on the left pane and write down the displayed computer name in [1] and
the user name in [2] on the check sheet.
DZC525
When the screen shown above is displayed, fill in the sheet as follow:
[1]
Computer name
User's MacBook
[2]
Computer login user name
User
DZC526
5. Click the Apple menu and select [System Preferences].
6. In [Network], click [Ethernet] or [Wi-Fi] and write down the displayed IP address in [1]
on the check sheet.
The required information on the computer is configured. Now create a shared folder.
Creating a Shared Folder (OS X/macOS)
Create a shared folder and specify the access permissions of the folder.
155
5. Scan
1. Log in to OS X as a user with administrative privileges.
2. Create a new folder and write down the folder name in [4] on the check sheet.
3. Click the Apple menu and select [System Preferences].
4. Click [Sharing], select the [File Sharing] check box and then click [Options].
DZC527
5. Select the check boxes of [Share files and folders using SMB] and the user account to use
for file sharing and then click [Done].
DZC528
When the [Authenticate] screen is displayed, enter the password of the selected account and then
click [OK].
6. Click [ ] below [Shared Folders] on the [Sharing] screen.
DZC529
156
Scanning Documents and Sending the Scanned Data to a Folder
7. Specify the folder created in Step 1 and click [Add].
8. Select the folder added in Step 7 and confirm that the permission of the user to access the
folder is set to "Read & Write".
DZC530
Registering the Created Shared Folder in the Address Book
This section describes the procedure for registering a shared folder created in Windows using the
information on the check sheet as an example.
1. Press [Address Book] on the Home screen.
2. Press [Register] on the address book screen.
DZC128
157
5. Scan
3. Enter the information of the destination in the input boxes displayed on the [Name] tab,
and select the title to classify the destination.
4. Press the [Destinations] tab, and then press [Folder].
DZC133
5. Select [SMB (Send to Shared Folder on PC)] in [Protocol].
DZC134
6. Specify the network path to the shared folder in "Path".
Entering the path name manually
If the computer name is "YamadaPC" ([1] on the check sheet) and the shared folder name is
"shared_doc" ([4]), enter as follows:
\\YamadaPC\shared_doc
Selecting a folder from the list
Enter the IP address or host name of the computer on which to search for a shared folder,
press [Browse Network], and then select the destination folder.
7. Under [Folder Authentication Info], select [Specify Other Authentication Information] and
then enter the name and password of the login user who will access the shared folder.
158
Scanning Documents and Sending the Scanned Data to a Folder
8. Press Connection Test.
When no connection is established, check the message that appears.
page 263 "When a Message Appears While Using the Scanner Function"
9. Press [OK].
10. Press the [User Management / Others] tab and specify the settings as required.
EAT572
11. Press [OK].
12. Press [Home] (
) after specifying the settings.
Basic Procedure for Performing Send to Folder
1. Press [Scanner] on the Home screen.
2. Select [To Folder] on the scanner screen.
DZC531
3. Place the original on the scanner.
"Placing an Original to Scan", Scan
See "Placing an Original to Scan", User Guide (Full Version).
159
5. Scan
4. Press [Send Settings] and configure the scan settings according to the purpose of the
scanned data.
page 161 "Scanning an Original with Suitable Quality and Density"
page 164 "Specifying the File Type or File Name When Scanning a Document"
5. Press , select [Search Address Book] or [Specify by Reg. No.] and then specify the
shared folder that is registered in the address book.
DZC533
• To enter the information manually, press , and select [Manual Entry]. Select SMB as the
protocol and enter the required information.
• To specify the destination again, press
.
DZC536
6. Press [Start].
• If any of the machine's security functions are enabled, select the destination from the registered
folder only when you send files by [Scan to Folder].
• After scan files are sent, the destination and file name fields will be automatically cleared. If you
want to preserve the information in these fields, contact your local dealer.
160
Scanning an Original with Suitable Quality and Density
Scanning an Original with Suitable Quality
and Density
Specify the quality and density to scan on the [Send Settings] screen.
1. Press [Scanner] on the Home screen.
2. Place the original on the scanner.
See "Placing an Original to Scan", User Guide (Full Version).
3. Press [Send Settings] on the scanner screen and specify the original type (quality), density
and resolution.
When specifying the original type
Original Type
Black & White: Text
Appropriate for
A document mainly composed of text in black and white. The
original is scanned in two tones of black and white.
• Dropout Color
The machine scans the original while erasing the specified
color (Chromatic Color, Red, Green, Blue). To specify a
color to erase more precisely, move
toward [Narrow]
in the color range to erase.
Black & White: Text /
Photo
A document with text and photos in black and white. The original
is scanned in two tones of black and white.
Black & White: Text /
Line Art
A document with text and figures in black and white. The original
is scanned in two tones of black and white.
Black & White: Photo
A document with figures and photos in black and white. The
original is scanned in two tones of black and white.
161
5. Scan
Original Type
Gray Scale
Full Color: Text / Photo
Appropriate for
A document with figures and photos in black and white. The
original is scanned as an image comprising many shades of
gray.
A document mainly comprising text in color.
Full Color: Glossy Photo An original in color such as silver-halide prints or pictures.
Auto Color Select
The machine determines the type of the original automatically
while scanning. It may not be determined correctly depending
on the scan settings and original content.
• You can select only [Gray Scale], [Full Color: Text / Photo], or [Full Color: Glossy Photo]
when [High Compression PDF] is specified in [PDF Type] under [File Type].
page 164 "Specifying the File Type or File Name When Scanning a Document"
When adjusting the density
• Move
to the left or right to adjust the density. The colors in the scanned image
darken as you move the slider to the right.
• Select the [Auto Density] check box to adjust the density automatically when scanning an
original with a non-white background such as newspaper or a document that has showthrough.
• You can specify the shading level of [Auto Density] in [Scanner Settings]
Settings] tab [Background Density of ADS (Full Color)].
[Scan
See "Scan Settings (Scanner Settings)", User Guide (Full Version).
When specifying the resolution
• Select the resolution to use for scanning the original. Image quality improves as the
resolution increases, but the size of the scanned data also increases.
• To ensure the quality of scanned data, [100 dpi] cannot be selected in the following
cases:
• [High Compression PDF] is specified in [PDF Type] under [File Type]
162
Scanning an Original with Suitable Quality and Density
page 164 "Specifying the File Type or File Name When Scanning a Document"
• [OCR] is selected in [PDF Detailed Settings] under [File Type]
See "Scanning an Original as a PDF File with Embedded Text Data", User Guide
(Full Version).
4. To send the scanned document to an e-mail address, press [Sender] and then specify the
sender.
5. Specify the destination, and press [Start].
163
5. Scan
Specifying the File Type or File Name When
Scanning a Document
Specify the settings in [Send Settings] on the scanner screen.
1. Press [Scanner] on the Home screen.
2. Place the original on the scanner.
See "Placing an Original to Scan", User Guide (Full Version).
3. Press [Send Settings] on the scanner screen.
4. Press [File Type], and select the file type to save the scanned document.
Press [Others] to display the detailed settings screen.
• TIFF / JPEG (Single Page): A separate image file is created for each single page.
• When you specify Black & White in [Original Type], the scanned document will be sent
in TIFF format.
• When you specify Gray Scale or Full Color in [Original Type], the scanned document
will be sent in JPEG format.
If you cannot send the document in JPEG format even if you specify Gray Scale, select
[On] in [Scanner Settings] [Send Settings] [Compression (Gray Scale / Full
Color)].
• TIFF (Multi-page): Multiple pages are combined into a single image file.
• PDF (Single Page): A PDF file is created for each single page.
• PDF (Multi-page): Multiple pages are combined into a single PDF file.
In addition to the normal PDF format, you can also specify [High Compression PDF] which reduces
the file size while maintaining the legibility, or [PDF/A] which conforms to the international
standard and is suitable for long-term storage.
164
Specifying the File Type or File Name When Scanning a Document
5. To specify the file name, press [File Name] and enter the file name.
The file name is generated by combining the following three items:
• File Name: Enter the string to use at the beginning of the file name.
• Start Number: Specify the starting number of a serial number that will be appended at the end
of each file name when specifying a file format comprising a single page per file.
• Add Date & Time: Select this check box to add the "year, month, day, hour, and minute" the
scanning is performed at the end of the file name.
6. Specify the scan settings according to the purpose of the scanned data.
page 161 "Scanning an Original with Suitable Quality and Density"
7. Specify the destination to send the scanned document and then press [Start].
• You can also embed the security and digital signature settings, and text information in the PDF file.
• See "Scanning an Original as a PDF with Security Setting Specified", User Guide (Full Version).
• See "Scanning an Original as a PDF File with Embedded Text Data", User Guide (Full Version).
• There are requirements that must be met when scanning the original to create a file in the High
Compression PDF format.
• page 298 "List of Specifications"
• You can change the number of digits in [Scanner Settings]
for Single Page Files].
[Send Settings] tab
[No. of Digits
• See "Send Settings (Scanner Settings)", User Guide (Full Version).
• When you select [High Compression PDF], you can select [Speedy PDF Creation] mode and
[Quality Priority] mode. When you select [Quality Priority] mode, the machine makes high
compression PDF files with a higher imaging quality than PDF files made in [Speedy PDF Creation]
mode.
165
5. Scan
166
6. Document Server
Storing Documents in Document Server
You can store documents scanned by the machine in the document server.
You can also store them using the printer driver.
See "Storing Documents to Print in the Machine", User Guide (Full Version).
• Documents stored in the document server are deleted after three days (72 hours) in the factorydefault configuration. Change the settings in [Auto Delete File in Document Server] to change the
period until documents are deleted or to specify not to delete documents automatically.
• See "Changing the Storage Period of Document Server or Specifying an Indefinite Period", User
Guide (Full Version).
1. On the Home screen, press [Document Server].
2. On the document server screen, press [To Scanning Screen].
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3. Specify the folder to store documents, the document name, and other settings.
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167
6. Document Server
• Target Fldr. to Store: Select the "Shared Folder" created in the factory default configuration or
select a user folder, that you create yourself, in which to store the document.
To select a user folder, create it in advance.
See "Organizing Document Server Using Folders", User Guide (Full Version).
• User Name: Specify the user name displayed as the owner of the document. Select a user
from the address book or enter the name.
• File Name: Specify the name of the scanned document. If you do not specify the file name, a
name such as "COPY0001" or "COPY0002" is assigned automatically.
• Password: Specify the password required for printing the document.
4. Place the original.
Place the original in the same way as in the Copy.
See "Placing an Original on the Scanner", User Guide (Full Version).
5. Specify the scanning conditions such as paper size or type.
6. Press [Start].
• When you place the original in the Auto Document Feeder (ADF), the folder list screen is
displayed after scanning the original.
• When you place the original on the exposure glass, press [Finish Scanning] after scanning all
originals to print to display the folder list screen.
• The machine stores the documents with the size and orientation specified for the tray you selected,
regardless of the actual size or orientation of the original.
• You can specify whether to allow other users to read or edit the stored document.
• See "Specifying Access Privileges for Documents Stored in Document Server", User Guide (Full
Version).
• When you do not want to delete stored documents, specify [Auto Delete File in Document Server]
to [Off], and then store the documents. When [Specify Days] or [Specify Hours] are selected after
documents have been stored, the documents will not be deleted. Only the documents stored after a
setting change are deleted automatically.
168
Printing Documents in Document Server
Printing Documents in Document Server
You can print the documents stored in the document server with the same settings, paper size, and other
settings specified when the documents were scanned. You can also change the print settings or specify a
page to print.
• You can print a document in the document server using Web Image Monitor.
• See "Accessing Documents in Document Server from a Web Browser", User Guide (Full Version).
Printing a Document with the Settings Specified When Scanned
• When printing two or more documents at a time, the print settings specified for the first document
are applied to all the remaining documents.
• Some of the selected documents may not be printed due to the difference in the size or resolution.
1. On the Home screen, press [Document Server].
2. On the document server screen, select the desired folder.
DZX236
Press [Search by Folder No.] or [Search by Folder Name] to search for a folder.
169
6. Document Server
3. Select the document to print.
EAT466
• Press [User Name] or [File Name] to search for a document.
• If the document is password protected, enter the password and press [OK].
• To print two or more copies, enter the quantity using the number keys.
• To print multiple documents at once, select the documents to print in the printing order. You
can select up to 30 documents.
• After selecting the documents, you can confirm the selected documents by pressing [Order] to
list them in the printing order.
4. Press [Start].
• To stop printing, press [Stop]
[Cancel Printing].
• You can change the number of sets during printing. This function can be used only when the Sort
function is selected in the printing conditions.
• To change the quantity while printing is in progress, press [Stop], enter the quantity, and then press
[Resume Printing]. The quantity you can enter differs depending on when you press [Stop].
Changing the Print Settings to Print a Document
• When you select two or more documents to change the print settings, the first document keeps the
changed contents after printing. The second document and later documents do not keep the
changed contents and instead keep the settings of when they were stored.
1. On the Home screen, press [Document Server].
170
Printing Documents in Document Server
2. On the document server screen, select the desired folder.
DZX236
3. Select the document to print.
EAT466
• If the document is password protected, enter the password and press [OK].
• To print two or more copies, enter the quantity using the number keys.
4. Press [To Printing Screen].
5. Change the print settings.
• When specifying Sort, you can make a partial print as a test and proceed to print the rest of
the quantity by pressing [Sample Copy].
• Press [Back to File List] to return to the screen for selecting documents.
6. Press [Start].
171
6. Document Server
Specifying a Page to Print
1. On the Home screen, press [Document Server].
2. On the document server screen, select the desired folder.
DZX236
3. Select the document to print and press [Print Specified Page].
EAT472
• If the document is password protected, enter the password and press [OK].
• To print two or more copies, enter the quantity using the number keys.
4. Specify the page to print.
EAT471
• 1st Page: Select this to print the first page only. When you selected two or more documents,
the first page of each document is printed.
172
Printing Documents in Document Server
• Specified Page: Select this to print the specified page.
• Specify Range: Enter the page printing starts in [Start Number] and the page printing ends in
[End Number].
5. Press [Start].
173
6. Document Server
174
7. Web Image Monitor
Using Web Image Monitor
Web Image Monitor is a screen to confirm the machine status and settings on the computer.
When the machine and a computer can be connected to a network, you can access to Web Image
Monitor by entering the IP address of the machine on the address bar of the Web browser.
Accessing to Web Image Monitor
1. Enter the IP address of the machine in the address bar of the Web browser.
Example: when the IP address of the machine is "192.168.1.10"
• If SSL is specified
https://192.168.1.10/
• If SSL is not specified
http://192.168.1.10/
When you do not know whether SSL is specified on the machine, enter the address starting
with https. When you fail the connection, enter the address starting with http.
When entering the IPv4 address, do not enter "0" for each segment. If "192.168.001.010" is
entered, you cannot access the machine.
2. Confirming the machine status or settings on the top page of Web Image Monitor.
The machine status and remaining amount of consumables are displayed.
To change the settings, click [Login] at the top right on the screen and enter the User Name
and Password.
175
7. Web Image Monitor
Recommended Web Browser
Windows
OS X/macOS
Internet Explorer 11 or later
Safari 3.0 or later
Firefox 10, 15 or later
Firefox 10, 15 or later
Google Chrome version 19 or later
Google Chrome version 19 or later
Microsoft Edge 20 or later
-
• You can use the screen reader software JAWS 7.0 or later on Internet Explorer.
• When you use a DNS server or WINS server, you can use Host Name instead of IP address to
connect the server.
• When the screen is distorted or the operation is unstable, confirm that "JavaScript" or "Use
Cookies" is specified to Active on the computer.
• When using Host Name under Windows Server 2008 or later in the IPv6 environment, resolve
Host Name in the external DNS server. You cannot use the host file.
• When specifying the settings from Web Image Monitor, do not log in to the machine from the
control panel. The setting value may not be reflected.
What You Can Do on the Web Image Monitor
Items displayed on the Web Image Monitor and settings depend whether the machine is logged in.
• When not logged in
The machine status, settings, and job status are displayed. You can browse the settings of the
machine but cannot change them.
• When logged in (as a user)
Log in as a user registered in the Address Book. The users can operate the jobs that they executed
and change a part of settings of the machine.
• When logged in (as an Administrator)
The administrator can change all settings of the machine.
What you can do
Function
Machine status
176
Not logged in
User
Administrator
Using Web Image Monitor
Function
Not logged in
User
Machine settings
*1
*1
Machine setting change
-
*1
Administrator
Job list
Job history
Access to Address Book
-
File operation in Document Server
-
Network settings
-
*1
Network settings change
-
*1
Cancel printing
-
-
Security settings
-
-
: Available -: Not available
*1 Depending on the Administrator settings
Web Image Monitor Screen
2
3
1
4
EAT375
1. Menu
Menu items described below are displayed.
• Status/Information: Displays the machine status, option configuration, counter, and job status.
• Device Management: Manages the machine settings and Address Book.
• Print Job/Stored File: Operates the files stored in the printer driver or document server.
177
7. Web Image Monitor
• Convenient Links: Displays the link to the Favorite URL.
2. Header
An icon to link to the Login screen is placed at the top right on the screen. The Help, Version Information, and
Keyword Search buttons are also displayed.
3. Refresh/Help
(Refresh): Update the information in the work area.
(Help): View or download Help file contents.
4. Main Area
The machine status and settings are displayed.
Specifying Web Image Monitor Help
Web Image Monitor has Help to describe the function of setting items. When you use Help for the first
time, you can select to read online Help or to download Help File.
View Online Help Now
You can view the latest Web Image Monitor Help on the Internet.
Download Help File
You can download Web Image Monitor Help to the computer and view it. When you store the
), you can view the
downloaded Help file in the Web server and assign to the Help button (
Help without connecting to the Internet.
To assign the downloaded Help file to the Help button (
following the procedure below.
), specify the path to the Help file
1. Log in to Web Image Monitor as an Administrator.
2. Click the Help button (
) at the top right on the screen.
3. Select the operating system and displayed language, and then click [Download].
4. Unzip the downloaded zip file and store it in the Web server.
5. Click [Configuration] on the "Device Management" menu on Web Image Monitor.
178
Using Web Image Monitor
6. Click [Webpage] under the "Webpage" category.
7. Enter the path to the Help file stored in the Web server in "URL" under "Set Help URL
Target".
For example, when URL of the Help File is "http://a.b.c.d/HELP/JA/index.html", enter "http://
a.b.c.d/HELP/".
8. Click [OK].
9. After completing the procedure, log out and finish Web Image Monitor.
179
7. Web Image Monitor
180
8. Adding Paper and Toner
Loading Paper into the Paper Tray
The method of loading paper varies for each tray type.
• When replacing paper or removing jammed paper, make sure not to trap or injure your fingers.
Bypass Tray
Tray 1
Tray 2
Tray 3
Tray 4
Tray 5
EAT332
• Before loading paper into a tray, check the paper size and type that can be loaded in the tray.
page 190 "Recommended Paper Sizes and Types"
• To load paper, specify the paper type or thickness in [Tray Paper Settings] of [Settings].
See "Tray Paper Settings", User Guide (Full Version).
• To load thin paper, thick paper, or other special paper, load the paper into the bypass tray.
• When loading paper on a tray which has a few sheets of paper, multiple sheets of paper may be
fed at once from the tray. Take out all sheets, fan the sheets, and then load them again.
• You may hear the sound of rubbing paper. This is not a malfunction.
Loading Paper into Tray 1 to 5
Adjust the side and end fences according to the paper size.
181
8. Adding Paper and Toner
• Do not stack paper over the limit mark. If you load paper over the limit mark, the printed images
may become slanted or a paper jam may occur.
• Tray 1
EAT333
• Tray 2-5
EAT334
Load paper into every tray in the same way. In the following example procedure, Tray 1 is used.
182
Loading Paper into the Paper Tray
1. Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the
machine.
EAT057
Place the tray on a flat surface.
2. Squeeze the clip on the side fence and slide it to match the paper size.
EAT325
3. Squeeze the end fence and slide it inward to match the standard size.
EAT326
When loading paper that is larger than A4 or 81/2 × 11 , push the button, and then pull the
end fence out to match the paper size.
183
8. Adding Paper and Toner
2
1
EAT327
(mainly North America)
Mount the attachment to the end fence when loading 51/2 × 81/2 size paper.
You can use this attachment in Tray 1 only.
EAT328
4. Load the new paper stack print side down.
Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray.
EAT073
5. Adjust the paper guides to close any gaps.
Do not move paper loaded in the tray more than a few millimeters.
Moving the loaded paper excessively may cause damage to paper edges on the openings of the
tray's lifting plate, resulting in sheets being folded or becoming jammed.
184
Loading Paper into the Paper Tray
EAT060
6. Adjust the paper size dial to match the size and feed direction of paper in the paper tray.
EAT061
7. Lift the front side of the tray, and then slide it into the machine carefully until it stops.
EAT062
To avoid paper jams, make sure the tray is securely inserted.
• Letterhead paper must be loaded in a specific orientation.
• page 200 "Loading Orientation-fixed Paper or Two-sided Paper"
• You can load envelopes into Tray 2 to 5.
• page 198 "Envelope Orientation and Recommended Status"
185
8. Adding Paper and Toner
Loading Paper into the Bypass Tray
Use the bypass tray to use OHP transparencies, adhesive labels, and paper that cannot be loaded in
the paper trays. The maximum number of sheets you can load into the bypass tray depends on the
paper type.
page 190 "Recommended Paper Sizes and Types"
• After loading paper, specify the paper size and type using the control panel. When printing a
document, specify the same paper size and type in the printer driver as specified on the machine.
1. Open the bypass tray.
EAT329
Pull the extender out when loading A4 , 81/2 × 11 or larger paper.
EAT330
186
Loading Paper into the Paper Tray
2. Load paper face up until it stops, and then adjust both sides of the paper guide to match
the paper width.
2
1
2
EAT331
• When using the bypass tray, it is recommended that you set the paper direction to .
• Letterhead paper must be loaded in a specific orientation.
• page 200 "Loading Orientation-fixed Paper or Two-sided Paper"
• You can load envelopes into the bypass tray. Envelopes must be loaded in a specific orientation.
• page 198 "Envelope Orientation and Recommended Status"
Specifying Regular Sizes Using the Control Panel
1. Press [Settings] on the [Home] screen.
2. Press [Tray Paper Settings].
3. Press [Printer Bypass Paper Size].
4. Select the paper size.
5. Press [OK].
6. After completing the procedure, press [Home] (
).
187
8. Adding Paper and Toner
Specifying a Custom Size Paper Using the Control Panel
1. Press [Settings] on the [Home] screen.
2. Press [Tray Paper Settings].
3. Press [Printer Bypass Paper Size].
4. Press [Custom Size].
If a custom size is already specified, press [Change Size].
5. Press [Horizontal].
6. Enter the horizontal size using the number keys, and then press [ ].
7. Press [Vertical].
8. Enter the vertical size using the number keys, and then press [ ].
9. Press [OK] twice.
10. After completing the procedure, press [Home] (
).
Specifying Paper Type and Thickness Settings
If the print settings and the loaded paper that are used for a print job do not match, a mismatch error
occurs.
Check and specify the paper settings before you start printing.
• Before you change the settings, confirm the priority of the paper settings for printing (priority to the
printer driver or to the control panel).
188
Loading Paper into the Paper Tray
On the printer driver
Check the settings of paper tray and paper type on the printer driver and make sure the settings
match the loaded paper.
On the control panel
Press [Settings], [Tray Paper Settings], and then [Next]. Check the settings of the tray you use
(bypass tray, tray 1, tray 2, tray 3 and tray 4) and make sure [Paper Type] and [Paper Thickness]
match the loaded paper.
• If [Display Automatically] in [Display Paper Settings in Bypass] of [Settings] [Machine
Features Settings] [Copier / Document Server Settings] is enabled, the paper type
currently specified appears on the control panel when you load paper on the bypass tray.
Make sure the settings match the type of the paper you load on the bypass tray.
189
8. Adding Paper and Toner
Recommended Paper Sizes and Types
The recommended paper sizes and types for each tray are as described below.
• When performing multiple sheet feeding, fan sheets thoroughly or load sheets one by one from the
bypass tray.
• The printing speed may be lower depending on the paper size or paper type.
Tray 1
Paper type and weight
Paper size
64–120 g/m2 (17 lb. Bond–
44 lb. Cover)
Select the paper size using the
paper size dial on the tray:
Plain Paper 1–Thick Paper 1
A4 , A5 , A6 , 81/2 × 14
, 81/2 × 11 , 51/2 × 81/2
64–120 g/m2 (17 lb. Bond–
44 lb. Cover)
Set the paper size dial on the
tray to "Asterisk", and select the
paper size with the control
panel:
Plain Paper 1–Thick Paper 1
Paper capacity
500 sheets
500 sheets
A5 , B5 JIS , B6 JIS , 81/2
× 13 , 81/4 × 14 , 81/4 ×
13 , 8 × 13 , 8 × 10 , 71/4
× 101/2 , 51/2 × 81/2 ,
16K , 81/2 × 132/5
64–120 g/m2 (17 lb. Bond–
44 lb. Cover)
Plain Paper 1–Thick Paper 1
Custom size:
Vertical: 148.0–356.0 mm
Horizontal: 105.0–216.0 mm
Vertical: 5.83–14.01 inches
Horizontal: 4.14–8.50 inches
190
500 sheets
Recommended Paper Sizes and Types
Paper Feed Unit
Paper type and weight
Paper size
64–120 g/m2 (17 lb. Bond–
44 lb. Cover)
Select the paper size using the
paper size dial on the
Plain Paper 1–Thick Paper 1
tray:
Paper capacity
500 sheets
A4 , A5 , 81/2 × 14 , 81/2
× 11 , 51/2 × 81/2
64–120 g/m2 (17 lb. Bond–
44 lb. Cover)
Plain Paper 1–Thick Paper 1
Set the paper size dial on the
tray to "Asterisk", and select the
paper size with the control
panel:
500 sheets
B5 JIS , B6 JIS , 81/2 × 13 ,
81/4 × 14 , 81/4 × 13 , 8 ×
13 , 8 × 10 , 71/4 × 101/2
, 16K , 81/2 × 132/5
64–120 g/m2 (17 lb. Bond–
44 lb. Cover)
Plain Paper 1–Thick Paper 1
Custom size:
500 sheets
Vertical: 162.0–356.0 mm
Horizontal: 92.0–216.0 mm
Vertical: 6.38–14.01 inches
Horizontal: 3.63–8.50 inches
Envelopes
Set the paper size dial on the
tray to "Asterisk", and select the
paper size with the control
panel:
*1
41/8 × 91/2 , 37/8 × 71/2 ,
C5 Env , C6 Env , DL Env
*1 Do not stack paper over the limit mark. The maximum number of sheets you can set at once depends on the
paper's thickness and condition.
191
8. Adding Paper and Toner
Bypass Tray
Paper type and weight
60–220 g/m2 (16 lb. Bond–
80 lb. Cover)
Thin Paper–Thick Paper 3
60–220 g/m2 (16 lb. Bond–
80 lb. Cover)
Thin Paper–Thick Paper 3
Paper size
*1:
Paper capacity
100 sheets*2
A4 , A5
, A6 , B5 JIS ,
B6 JIS , 81/2 × 14 , 81/2 ×
13 , 81/2 × 11 , 81/4 × 14
, 81/4 × 13 , 8 × 13 , 8 ×
10 , 71/4 × 101/2 , 51/2 ×
81/2
, 16K , 81/2 ×
132/5
Custom size*3:
100 sheets*2
Vertical: 148.0–356.0 mm
Horizontal: 70.0–216.0 mm
Vertical: 5.83–14.01 inches
Horizontal: 2.76–8.50 inches
OHP transparencies
A4 , 81/2 × 11
*4
Label paper (adhesive labels)
A4
*2
Envelopes
*1:
*5
41/8 × 91/2 , 37/8 × 71/2 ,
C5 Env , C6 Env , DL Env
*1 Specify the paper size.
• Using the Copy function.
see "Copying from the Bypass Tray", User Guide (Full Version).
• Using the Printer function.
page 129 "Basic Procedure for Printing Documents"
*2 Do not stack paper over the limit mark. The number of sheets you can load in the bypass tray varies
depending on the weight and condition of the paper.
*3 Specify the paper size.
• Using the Copy function.
see "Copying from the Bypass Tray", User Guide (Full Version).
192
Recommended Paper Sizes and Types
• Using the Printer function.
page 129 "Basic Procedure for Printing Documents"
*4 When loading OHP transparencies in the bypass tray, do not stack paper over the limit mark.
*5 Load envelopes so that the height of the stack of envelopes does not exceed the limit mark of the bypass tray
without pressing on the stack of envelopes.
Notes on Special Paper
Paper Type
Note
Setting thick paper
page 197 "Thick Paper Orientation and Recommended
Status"
Setting envelopes
page 198 "Envelope Orientation and Recommended
Status"
Setting letterhead paper
page 200 "Loading Orientation-fixed Paper or Two-sided
Paper"
Setting label paper (adhesive labels)
We recommend that you use specified label paper. If
paper other than the specified one is used, normal
operation and quality cannot be guaranteed.
Setting transparencies
• Use A4 or 81/2 × 11 size OHP transparencies,
and specify their size.
• Usually only one side of OHP transparencies can be
used for printing. Be sure to load them with the print
side down.
When using transparencies, check their print sides
carefully. Erroneous loading may cause problems. Remove
copied or printed sheets one by one.
Paper Thickness for Each Paper Weight
Paper Thickness
Paper weight
Thin Paper
60–63 g/m2 (16 lb. Bond)
Plain Paper 1
64–74 g/m2 (17–20 lb. Bond)
193
8. Adding Paper and Toner
Paper Thickness
Paper weight
Plain Paper 2
75–90 g/m2 (20-24 lb. Bond)
Middle Thick
91–105 g/m2 (24–28 lb. Bond)
Thick Paper 1
106–135 g/m2 (28–36 lb. Bond)*1
Thick Paper 2
136–170 g/m2 (36 lb. Bond–63 lb. Cover)
Thick Paper 3
171–220 g/m2 (63–80 lb. Cover)
*1 Allowed weights for Trays 1 to 5 and duplex printing are 106 to 120 g/m2 (28 lb. Bond to 44 lb. Cover)
paper.
Unusable Paper
• Do not use stapled sheets of paper, aluminum foil, carbon paper, or any kind of conductive
paper. Doing so can result in fire.
Paper causing faults
Do not use any of the following kinds of treated paper. Doing so may cause faults.
• Paper for inkjet printers
• Thermal paper
• Art paper
• Aluminum foil
• Carbon paper
• Conductive paper
• Paper with perforated lines
• Hemmed-edge paper
• Window envelopes
• Tab stock
• Certain types of OHP transparencies for color printing
Do not copy or print onto sides that are already printed.
Paper causing paper jam
Do not use the following kinds of paper. It may cause a paper jam.
• Bent, folded, or creased paper
194
Recommended Paper Sizes and Types
• Perforated paper
• Slippery paper
• Torn paper
• Rough paper
• Thin paper with little stiffness
• Paper with a dusty surface
Even supported types of paper may cause paper jams or malfunctions if the paper is not in good
condition.
If you copy or print onto rough grain paper, the output image might be blurred.
Do not use the copied or printed paper again. It may cause paper jam.
If you use paper curled by humidity or drying, the paper or staple may jam.
Do not load sheets that have already been printed onto by another machine. Doing so may
interfere with loading of paper because the powder for preventing offset may attach to the paper
roller.
• A paper jam may occur depending on the condition of the paper even when using the
recommended paper.
Paper Storage
When storing paper, the following precautions should always be followed:
• Do not store paper where it will be exposed to direct sunlight or reach high temperatures.
• Store paper in a dry environment (humidity: 70% or less).
• Store on a flat surface.
• Do not store paper vertically.
• Once opened, store paper in a plastic bag.
Saving Printouts
• Prints will fade if exposed to strong light or dampness and humidity for extended periods of time.
Preserve the quality of your copies by storing them in a binder in a dark, dry place.
• When folding prints, toner in the folds will come off.
• If the prints are stored in the conditions described below, toner may melt:
• When a print and a half-dried print are put on top of each other
• When solvent-type adhesive agents are used for pasting prints
195
8. Adding Paper and Toner
• When prints are placed on mats made of chlorinated plastic in locations of high temperature
for long periods of time
• When prints are placed in locations of extremely high temperatures, such as near a heater
196
Thick Paper Orientation and Recommended Status
Thick Paper Orientation and Recommended
Status
When using thick paper of 106–220 g/m2 (28 lb. Bond–80 lb. Cover), keep in mind the paper
orientation or storage environment to prevent misfeeds and loss of image quality.
Paper Storage
• Temperature: 20–25°C (68–77°F)
• Humidity: 30–65%.
Do not use together paper that has been stored in different environments.
Minimum Number of Sheets
• 20 sheets or more (paper trays of the machine/optional paper feed unit used)
After loading paper, position the side fences flush against the paper stack.
• When printing on thick, smooth paper, be sure to fan the paper thoroughly before loading. If you
do not fan thick paper, jams and misfeeds can occur. If paper continues to become jammed or
feed in together even after they are fanned, load them one by one from the bypass tray.
• Select [Thick Paper 1] or [Thick Paper 2] as the paper thickness in [Tray Paper Settings].
• Proper performance and quality may not be achieved under the recommended conditions
depending on the paper.
• The printed sheet may curl. If the printed sheet curls, correct it.
197
8. Adding Paper and Toner
Envelope Orientation and Recommended
Status
The way to place an original on the exposure glass and load envelopes varies depending on the shape
and orientation of the envelopes.
• Do not print on the following envelopes:
• Window envelopes
• Envelopes with moisture
Before setting envelopes
• Before loading envelopes, press down on them to remove any air from inside and flatten out
all four edges. If they are bent or curled, flatten their leading edges (the edge going into the
machine) by running a pencil or ruler across them.
• For information about recommended envelopes, contact your local dealer.
• The Duplex function cannot be used with envelopes.
• Set the margins on the top, bottom, left and right to be 15 mm or more so as to print with adequate
quality.
• An image may not be printed clearly on a sheet whose thickness is uneven. Print a few sheets and
check the result.
• The printing result may not be adequate or the envelope may become wrinkled when the
temperature or humidity is high.
• The printing result may not be adequate or output envelopes may become wrinkled depending on
the printing environment even when using the recommended envelopes.
• When printing onto paper other than an envelope after printing onto several envelopes, you may
have to wait about one minute until printing starts to allow the machine to make adjustments.
198
Envelope Orientation and Recommended Status
Using the Copy Function
Orientation of
Envelopes
Exposure Glass
Tray 2-5
Bypass Tray
Side-opening
envelopes
EAT886
EAT884
Flaps: closed
EAT885
Flaps: closed
Flaps: closed
Side to be scanned: face
down
Side to be printed: face
down
Side to be printed: face
up
When loading envelopes, specify the envelope size and thickness.
page 87 "Copying Onto Envelopes"
Using the Printer Function
Orientation of
Envelopes
Tray 2-5
Bypass Tray
Side-opening
envelopes
EAT886
EAT885
• Flaps: closed
• Bottom side of envelopes:
toward the right of the machine
• Flaps: closed
• Bottom side of envelopes:
toward the right of the machine
• Side to be printed: face up
• Side to be printed: face down
199
8. Adding Paper and Toner
Loading Orientation-fixed Paper or Two-sided
Paper
To print onto letterhead paper or business letter paper on which logos or patterns are printed, confirm
how to set the paper or the settings of this machine so that the original is printed onto the orientationfixed (top to bottom) or two-sided paper correctly.
Copying onto Letterhead Paper
Specify the settings of this machine as described below, and then place an original and load the paper.
• [Copier / Document Server Settings]
[Input / Output] tab
[Letterhead Setting]
Original Orientation
Exposure Glass
ADF
EAT887
EAT888
Paper Orientation
Copy Side
Tray 1
Paper Feed Unit
One-sided originals
Two-sided originals *1
*1 When printing the first page onto the letterhead side
200
Bypass Tray*2
[Yes]
Loading Orientation-fixed Paper or Two-sided Paper
*2 If you place originals in the ADF and copy on orientation-fixed paper from the bypass tray without
specifying the paper size, the image might be copied upside down. In order to make copies
correctly, place the paper upside down or specify the paper size.
Printing onto Letterhead Paper Using the Printer Driver
Specify the settings of this machine as described below.
• [Printer Settings]
[System] tab
[Letterhead Setting]
[Auto Detect]
Paper Orientation
Print Side
Tray 1
Paper Feed Unit
Bypass Tray
One-sided originals
Two-sided originals
• When you specify [Letterhead Setting] to [On (Always)], you can print onto letterhead paper
without specifying the paper type in the printer driver’s settings to [Letterhead].
• If a print job is changed partway through printing from one-sided to two-sided printing, one-sided
output after the first copy may be printed facing a different direction. To ensure all paper is output
facing the same direction, specify different input trays for one-sided and two-sided printing. Note
also that two-sided printing must be disabled for the tray specified for one-sided printing.
201
8. Adding Paper and Toner
Recommended Original Size and Weight
Original location
Exposure glass
ADF *1
Original size
Original weight
Up to A4 , 81/2 × 14
-
A4 –A6
50–120 g/m2 (13–44
lb. Cover)
81/2 × 14 –51/2 × 81/2
*1 About 100 originals can be loaded on the ADF. Specifications can vary depending on the type and
condition of the paper.
• An original whose size is within the range of the maximum original scan area can be placed.
• Place originals in the ADF if they are 356 mm (14.0 inches) along the feed direction. If you place
them on the exposure glass, the machine will scan only within the maximum scanning size.
• page 298 "Specifications for the Main Unit"
• On all sides of the original, there is a missing image area. Even if you place originals on the
exposure glass or in the ADF correctly, the missing image area on all four sides of the original
might not be copied.
• page 298 "Specifications for the Main Unit"
• You can place originals of two different sizes only in Mixed Sizes mode.
202
Replacing the Toner
Replacing the Toner
Toner is almost depleted when the "Check you have a print cartridge replacement(s)." message is
displayed. Prepare a replacement print cartridge.
See "Checking Inquiry Information", User Guide (Full Version).
• Replace the toner after the message prompting replacement is displayed on the control panel.
• The machine may become damaged if you use toner of a different type.
• Do not turn off the power of the machine when replacing the toner. If you turn off the power when
replenishing the toner, the specified settings are canceled, and printing will not resume afterwards.
• Store the toner in a dry environment away from direct sunlight and generally under the temperature
below 35°C (95°F).
• Keep the toner horizontal when storing it.
• After removing the print cartridge from the machine, do not shake it while its opening is facing
downward. The remaining toner may spill out.
• Do not pull out and put back the print cartridge repeatedly. The remaining toner may leak.
• Follow the procedure displayed on the screen to replenish the toner.
Watching the Video for Replacing the Toner
See the video displayed on the control panel of the machine for the procedure to replace the toner.
1. Press [Watch Video].
EAT710
To display this screen again, press [Check Status] and then press [Check] under "Mach. Status" on
the [Mach./Applic. Stat] tab.
2. Press the play key.
203
8. Adding Paper and Toner
3. Replace the toner by following the procedure shown in the video.
• You can transmit data in the fax or scanner function even after the toner runs out. However, you
cannot transmit a fax when the number of times of reception and transmission performed in the fax
function after the toner has run out and the number of times of communication not recorded in the
Records exceeds a total of 200. Replace the toner earlier.
• While the message prompting you to replace the toner is displayed, Memory Storage Report for
Memory Transmission will not be printed.
How to Replace the Toner
1. Open the front cover.
EAT044
2. Hold the print cartridge with one hand as you release the print cartridge lever with
another hand.
EAT123
204
Replacing the Toner
3. Squeeze the clip on the print cartridge and lift it.
EAT046
4. Put the used print cartridge in a plastic bag and seal it so that the toner does not spill out.
EAT124
5. Remove the new print cartridge from the toner kit.
EAT125
205
8. Adding Paper and Toner
6. Shake the new print cartridge at least 10 times to the left and right so that the toner inside
it spreads uniformly.
10
EAT048
7. Insert the new print cartridge into the machine.
Press the new print cartridge until it clicks into place.
EAT050
1
2
EAT071
206
Replacing the Toner
8. Lock the lever of the print cartridge.
EAT051
9. Close the front cover.
Precautions When Storing Toner
• Do not store toner (new or used) or toner containers while toner is inside in a place with an open
flame. The toner can ignite and result in burns or fire.
• Do not leave the following items in a place where children can reach them:
• Toner (new or used)
• Toner containers while toner is inside
• Toner-attached parts
Precautions When Replacing the Toner
• Do not dispose of the following items into a fire. Toner will ignite on contact with naked flame
and burns can result.
• Toner (new or used)
• Toner containers while toner is inside
• Toner-attached parts
207
8. Adding Paper and Toner
• Do not absorb spilled toner (including used toner) using a vacuum cleaner. Absorbed toner may
cause ignition or explosion due to electric contact sparks inside the vacuum cleaner. However,
you can use a toner-compatible industrial vacuum cleaner. When toner is spilled, remove the
spilled toner using a wet cloth so that the toner is not scattered.
• The following explains the warning messages on the plastic bag used in this product's
packaging:
• Do not leave the polythene materials (bags, etc.) supplied with this machine close to babies
and small children. Suffocation can result if polythene materials are brought into contact
with the mouth or nose.
• When the following occurs while toner is handled, receive emergency measures first, and then
consult a doctor if necessary.
• When inhaling toner, gargle with a large amount of water and move into a fresh air
environment.
• When swallowing toner, dilute gastric contents with a large amount of water.
• When getting toner into your eyes, flush them with a large amount of water.
• When removing jammed paper, replenishing or replacing toner (new or used), make sure not to
inhale toner.
• When removing jammed paper, replenishing or replacing toner (new or used), be careful not to
have toner dirt your skin or clothes.
• If toner (new or used) comes into contact with your skin or clothes and smears them, take the
following actions:
• If toner comes into contact with your skin, wash the affected area thoroughly with soap and
water.
• If toner comes into contact with your clothes, wash the stained area with cold water.
Heating the stained area by applying hot water will set the toner into the fabric and
removing the stain may become impossible.
• When replacing a container with toner (including used toner) or consumables with toner, be
careful that the toner does not splatter. After removing used consumables and shutting the lid of
the container if the lid is available, put them in a bag.
• Do not open toner containers forcibly while toner is inside, crush or squeeze them. Toner
spillage can cause accidental ingestion or dirtying of clothes, hands, or floor.
208
Replacing the Toner
Disposing Exhausted Toners
You cannot reuse exhausted toners.
When disposing a depleted print cartridge, place the cartridge in a box or plastic bag while paying
attention not to spill any toner powder.
(mainly Europe and Asia)
If you want to discard your used toner container, please contact your local sales office. If you discard it
by yourself, treat it as general plastic waste material.
(mainly North America)
Please see our local company website for information on the recycling of supply products, or you can
recycle items according to the requirements of your local municipalities or private recyclers.
209
8. Adding Paper and Toner
Replacing the Waste Toner Bottle
The waste toner bottle needs to be replaced when the "Waste Toner Bottle is almost full." message is
displayed.
See "Checking Inquiry Information", User Guide (Full Version).
Watching the Video for Replacing the Waste Toner Bottle
See the video displayed on the control panel of the machine for the procedure to replace the waste
toner bottle.
1. Press [Watch Video].
EAT714
To display this screen again, press [Check Status] and then press [Check] under "Mach. Status" on
the [Mach./Applic. Stat] tab.
2. Press the play key.
3. Replace the waste toner bottle by following the procedure shown in the video.
210
Replacing the Waste Toner Bottle
How to Replace the Waste Toner Bottle
1. Open the left cover.
EAT053
2. Remove the waste toner bottle from the machine.
1
2
EAT129
3. Close the bottle cap and put the full waste toner bottle in a plastic bag and seal it so that
the toner does not spill out.
1
2
EAT130
211
8. Adding Paper and Toner
4. Remove the new waste toner bottle from the toner kit.
EAT131
5. Open the bottle cap and insert the new waste toner bottle into the machine.
Leave the cap open.
1
2
EAT054
Press the new waste toner bottle until it clicks into place.
2
1
EAT055
212
Replacing the Waste Toner Bottle
6. Close the left cover.
EAT056
Precautions When Replacing the Waste Toner Bottle
• Do not store toner (new or used) or toner containers while toner is inside in a place with an open
flame. The toner can ignite and result in burns or fire.
• Do not dispose of the following items into a fire. Toner will ignite on contact with naked flame
and burns can result.
• Toner (new or used)
• Toner containers while toner is inside
• Toner-attached parts
• Do not absorb spilled toner (including used toner) using a vacuum cleaner. Absorbed toner may
cause ignition or explosion due to electric contact sparks inside the vacuum cleaner. However,
you can use a toner-compatible industrial vacuum cleaner. When toner is spilled, remove the
spilled toner using a wet cloth so that the toner is not scattered.
• The following explains the warning messages on the plastic bag used in this product's
packaging:
• Do not leave the polythene materials (bags, etc.) supplied with this machine close to babies
and small children. Suffocation can result if polythene materials are brought into contact
with the mouth or nose.
213
8. Adding Paper and Toner
• Do not leave the following items in a place where children can reach them:
• Toner (new or used)
• Toner containers while toner is inside
• Toner-attached parts
• When the following occurs while toner is handled, receive emergency measures first, and then
consult a doctor if necessary.
• When inhaling toner, gargle with a large amount of water and move into a fresh air
environment.
• When swallowing toner, dilute gastric contents with a large amount of water.
• When getting toner into your eyes, flush them with a large amount of water.
• When removing jammed paper, replenishing or replacing toner (new or used), make sure not to
inhale toner.
• When removing jammed paper, replenishing or replacing toner (new or used), be careful not to
have toner dirt your skin or clothes.
• If toner (new or used) comes into contact with your skin or clothes and smears them, take the
following actions:
• If toner comes into contact with your skin, wash the affected area thoroughly with soap and
water.
• If toner comes into contact with your clothes, wash the stained area with cold water.
Heating the stained area by applying hot water will set the toner into the fabric and
removing the stain may become impossible.
• When replacing a container with toner (including used toner) or consumables with toner, be
careful that the toner does not splatter. After removing used consumables and shutting the lid of
the container if the lid is available, put them in a bag.
• Do not open toner containers forcibly while toner is inside, crush or squeeze them. Toner
spillage can cause accidental ingestion or dirtying of clothes, hands, or floor.
• You cannot reuse the waste toner bottle.
• To prevent the toner being spilled on the floor, table, or other object from the removed waste toner
bottle, cover these objects with sheets of newspaper.
214
Replacing the Waste Toner Bottle
Disposing the Used Waste Toner Bottle
When disposing the used waste toner bottle, place the bottle in a box or plastic bag while paying
attention not to spill any toner powder.
(mainly Europe and Asia)
If you want to discard your used waste toner bottle, please contact your local sales office. If you discard
it by yourself, treat it as general plastic waste material.
(mainly North America)
Please see our local company website for information on the recycling of supply products, or you can
recycle items according to the requirements of your local municipalities or private recyclers.
215
8. Adding Paper and Toner
216
9. Troubleshooting
Alert Sounds
The machine notifies you with an alert sound when a paper jam occurs, the original is left on the
machine, or another problem occurs. Listen to the alert sound for one of the patterns described below,
and perform the required procedure accordingly.
Sound pattern*1
A short beep
Condition
Solution
[Notification Sound] (operation
tone)
-
[Login]/[Logout]
A short beep, followed by [Operation Invalid]
long beep
• If you entered an incorrect
password, enter the correct
password.
• If you hear this sound when
touching an icon or key, you do
not have permission to use the
function or setting. Log in to the
machine as a user with
permission, or consult your user
administrator.
A long beep
[Operation Completed]
Check the operation result.
[Fax Printing Finished]
[Fax Transmission Finished]
[Fax Reception Finished]
Two long beeps
[Warm-up]
The machine is ready for use after the
machine is turned on or recovers from
the sleep mode.
Five long beeps
[Auto Reset]
The machine has been reset to the
default state after the specified period
of time has passed with the machine
unoperated. If you were performing
and paused an operation, perform
the operation from the beginning
again.
217
9. Troubleshooting
Sound pattern*1
Five long beeps
Condition
[Sound of Less Urgent Level]
Check that an original is not left on
the exposure glass and that paper is
loaded in the paper tray.
[Sound of Urgent Level]
Check the message displayed on the
screen, and resolve the problem such
as paper jam, toner exchange, or
others.
[Blank Page Detected]
Check that the original is placed in
the ADF with the side to scan facing
up.
(repeating four times)
Five short beeps
(repeating five times)
12 short beeps
Solution
*1 The factory default sound pattern is used as an example in the table above.
• You cannot pause an alert sound that has started. The machine continues to emit the sound until the
preset sound pattern is completed.
• You can specify the volume and type of alert sound in [Settings] [Screen Features Settings]
[Sound]. The type of sound can be specified for each condition described in the table above. You
can also specify the volume of the sound emitted when using On-hook or Immediate Transmission
to send a fax in [Settings] [Machine Features Settings] [Fax Settings] [General Settings]
tab [Adjust Sound Volume]. Press [Home] ( ) after specifying the settings.
• See "Setting the Sound Volume and Type", User Guide (Full Version).
218
Checking the Indicators, Icons, and Messages on the Control Panel
Checking the Indicators, Icons, and Messages
on the Control Panel
The machine notifies you of the machine condition or status of an application with the [Check Status]
indicator or a message displayed on the control panel. Check the status and resolve the problem
accordingly.
Message
[Check Status] indicator
DZC702
• Message
Displays a message indicating the status of the machine or application. Press the message to
display it in full text. You can also view more than one message as a list.
• [Check Status] indicator
If there is a problem such as a paper jam, the [Check Status] indicator lights up or flashes along
with a message displayed on the screen. Press [Check Status] to check the status of the machine or
application, and resolve the problem accordingly.
When an Icon Is Displayed with a Message
When you need to resolve a problem such as a paper jam, an icon is displayed at the beginning of a
message. See the table below for the meaning of each icon.
Icon
Condition
Maintenance or repair is required.
Solution and reference
Prepare for maintenance or consider
repairing the machine.
219
9. Troubleshooting
Icon
Condition
Paper is jammed.
Solution and reference
See the animated illustration displayed on the
control panel, and remove the jammed
paper.
page 291 "When Paper or an Original Is
Jammed"
An original has jammed.
See the animated illustration displayed on the
control panel, and remove the jammed
original.
page 291 "When Paper or an Original Is
Jammed"
Paper has run out.
Load paper into the paper tray.
page 181 "Loading Paper into the Paper
Tray"
Toner is almost depleted, or has run out.
Prepare a replacement toner. Replace the
toner when it runs out.
page 203 "Replacing the Toner"
• If appears when there is a lot of toner,
pull out the print cartridge by following
the toner replacement procedure that is
displayed on the screen, and then set it
back again.
The waste toner bottle is full, or almost full.
Prepare a replacement waste toner bottle.
Replace the bottle when it becomes full.
page 210 "Replacing the Waste Toner Bottle"
Staples have run out.
Prepare a cartridge for replacement, and
load it when the staples run out.
See "Replenishing the Staples (only for IM
600SRF)", User Guide (Full Version).
A cover is open.
220
Check that all covers of the machine and
options are closed.
Checking the Indicators, Icons, and Messages on the Control Panel
• For the names and the contact information of consumables, check [Settings]
[Home] ( ) after completing the operation to close [Settings].
[Inquiry]. Press
• See "Checking Inquiry Information", User Guide (Full Version).
When the [Check Status] Indicator Is Lit or Flashing
The [Check Status] indicator notifies the user when the machine requires immediate attention.
Flashing in red
The machine is unavailable for use. Press [Check Status] and resolve the problem as soon as
possible.
Flashing in yellow
Maintenance on the machine needs to be performed soon. Perform the required procedure
accordingly.
You can display the status confirmation screen with [Check Status]. On the screen, check the detailed
status of the machine or application.
1. Press [Check Status].
DZC703
2. Press [Check] to check the details, and perform the required procedure.
See "When an Icon is Displayed with a Message", User Guide (Full Version).
DZC704
: The machine cannot be used.
221
9. Troubleshooting
: Some of the functions cannot be used, or the toner is almost depleted.
• Depending on the machine condition, such as a paper jam or open cover, the status confirmation
screen may be displayed automatically without pressing [Check Status].
222
When the Machine Cannot Be Operated
When the Machine Cannot Be Operated
• If a message is displayed on the screen, check the message.
• page 229 "When a Message Appears and the Machine Cannot Be Operated"
• When confirming or changing the settings in [Settings], press [Home] (
operation to close [Settings].
) after completing the
When the Machine Does Not Respond Correctly to an Operation on the
Control Panel
Condition
Cause
Solution and reference
The screen of the control
panel is not lit.
The machine is in the sleep
mode.
Touch the screen.
Nothing is displayed
when you touch the
screen.
The power of the machine is
turned off.
Check that the main power indicator is not
lit, and then turn on the main power of the
machine.
page 9 "Turning On and Off the Power"
The power of the
machine does not come
on.
The power cable is
unplugged from the wall
outlet.
Connect the ground wire, and plug the
power cable into the wall outlet.
See "Installation Requirements After
Moving the Machine", User Guide (Full
Version).
The machine is connected to You cannot use an extension cord.
an extension cord.
After checking that the screen is not lit when
you touch it and the main power indicator
is unlit, remove the extension cord and plug
the power cable directly into the wall
outlet.
There may be a problem
with the wall outlet.
After checking that the screen is not lit when
you touch it and the main power indicator
is unlit, plug the power cord into a
confirmed operating wall outlet.
223
9. Troubleshooting
Condition
Only the copy icon is
displayed when the
machine is turned on.
Cause
Solution and reference
The functions other than the
copy function are starting
up.
The time required for a function to start up
varies depending on the function. Wait a
while.
Only some of the menu
The functions other than the
items are displayed
copy function are starting
when you press
up.
[Settings] after turning on
the power of the
machine.
The time required for a function to start up
varies depending on the function. More
items on the menu in [Settings] are
displayed as the functions start up. Wait a
while.
The login screen is
displayed.
Enter the login user name and password,
and then press [Login]. For the login user
name and password, consult the user
administrator.
Basic Authentication,
Windows Authentication, or
LDAP Authentication is
specified.
page 62 "Logging In from the Control
Panel"
The User Code entry
screen is displayed.
User Code authentication is
specified.
Enter the User Code, and press [OK].
Consult the user administrator for the user
code.
A function is not
executed, or you cannot
perform an operation.
Another function that cannot
be used with the specified
function at the same time is
being executed.
Wait for the function in progress to end,
and then perform the next operation. For
details about functions that cannot be used
at the same time, see the following section:
page 330 "Function Compatibility"
When a backup of the address book is
being created using Web Image Monitor
or another method, the next function is
executed after the backup is completed.
The key is unresponsive,
or another key is
activated.
You cannot interrupt
copying even after
pressing [Stop] while the
copy function is
operating.
224
A malfunction is temporarily
occurring on the machine.
Turn off the power of the machine, wait for
10 seconds or more after confirming that
the main power indicator is turned off, and
then turn on the power again.
page 9 "Turning On and Off the Power"
When the Machine Cannot Be Operated
Condition
Cause
Solution and reference
You cannot interrupt
copying or scanning
even after pressing
[Stop], and the login
screen is displayed.
Basic Authentication,
Windows Authentication, or
LDAP Authentication is
specified, and the user who
started the copying or
scanning operation has
logged out.
Log in to the machine as the user who
started the copying or scanning operation
or as the machine administrator, and press
[Stop].
Help is not displayed
when you press [Help]
(
).
The application that is
currently in use does not
support the help function, or
is grayed out because
"Paper Misfeed" or another
message is being displayed.
The help function cannot be used when
is grayed out. Close the application or
message, and then try again.
is grayed out because
the user does not have
permission to use the
browser function.
The help function cannot be used if the user
does not have permission to use the
browser function. If
is always grayed
out, consult the user administrator to check
whether you have permission to use the
browser function. The user administrator
can change the access permissions in the
address book.
See "Confirming the Available Functions",
User Guide (Full Version).
The screen changes to
Web Browser when you
press [Help] (
), but
the help content is not
displayed.
The machine is not
connected to the network
correctly.
Check if you can display a web page in
[Web Browser]. If a web page cannot be
displayed, check that the machine is
connected to the network correctly.
See "Selecting the Network Connection
Method", User Guide (Full Version).
The browser is configured
not to save cookies.
Check that the [Web Browser] [Menu]
(
) [Settings] [Privacy & security]
[Accept cookies] check box is selected.
225
9. Troubleshooting
Condition
Cause
The screen remains
turned on and the
machine does not enter
the sleep mode when
you press [Energy Save]
( ).
The machine is in a
condition that does not
allow the machine to enter
the sleep mode.
Originals are misfed in
the ADF.
More than sixty originals
were placed in the ADF
forcibly.
Solution and reference
Check the conditions in which the machine
does not enter the sleep mode.
page 9 "Turning On and Off the Power"
• Remove all the originals, open and
close the cover of the ADF, and then
place originals in the ADF again.
• Do not forcibly load originals into the
ADF.
• If the problem persists, reduce the
number of originals that you place in
the ADF.
226
The machine does not
shut down when more
than four minutes have
passed after you press
the main power switch.
The shutdown operation
could not be performed
normally.
Press the main power switch again.
The power of the
machine is turned off
automatically.
[Main Power Off] is
specified in the weekly
timer.
Check [Weekly Timer Easy Settings] and
[Weekly Timer Detailed Settings] on the
[Settings] [Machine Features Settings]
[System Settings] [Timer Settings]
tab.
When the Machine Cannot Be Operated
When the Machine Does Not Respond Correctly to an Operation from a
Computer
Condition
Cause
Solution and reference
When using the address
book from Device
Manager NX, an
incorrect password error
is displayed even when
you enter the correct
login user name and
password.
A certificate is not installed
on the computer when
SSL/TLS is enabled on the
machine.
Install the certificate on the computer.
Consult your network administrator for the
certificate.
An item other than [Simple
Encryption] is specified in
[Extended Security].
Specify [Simple Encryption] in "Driver
Encryption Key:Encryption Strength" in
[Settings] [Machine Features Settings]
[System Settings] [Administrator
Tools] tab [Extended Security].
You cannot access the
machine using Web
Image Monitor.
There is a problem with the
connection between the
machine and the computer.
Check the cable connecting the machine
and the computer, and disconnect and then
connect the cable again. Also, check the
connection to the hub or router, and turn off
and on the power of the device if possible.
Next, turn off the power of the machine,
wait for 10 seconds or more after
confirming that the main power indicator is
turned off, and then turn on the power.
page 9 "Turning On and Off the Power"
A proxy server is not
specified.
In the proxy setting of the Web browser,
specify the IP address of the machine as an
exception. You can check the IP address in
[Check Status] "Network".
227
9. Troubleshooting
Condition
"There is a problem with
this website's security
certificate." is displayed
and you cannot connect
to the machine when
accessing the machine
using Web Image
Monitor.
Cause
[Permit SSL / TLS
Communication] is set to
[Ciphertext Only].
"https" is entered at the
beginning of the URL.
228
Solution and reference
• Click [Continue to this website (not
recommended).].
• To specify not to display the message,
log in to the machine in the
administrator mode, and specify
[Ciphertext / Cleartext] in [SSL/TLS]
"Permit SSL / TLS Communication"
under [Device Management]
[Configuration] "Security".
Do not enter "s" after "http".
When a Message Appears and the Machine Cannot Be Operated
When a Message Appears and the Machine
Cannot Be Operated
Message
"Service Call"
SCxxx-xx
Condition
Solution and reference
The machine needs to
be repaired.
Consider repairing the machine.
A malfunction that
requires maintenance or
repair has occurred.
Prepare for maintenance or consider repairing
the machine.
Contact
Serial No. of Machine
"Functional Problems"
SCxxx-xx
Contact
Serial No. of Machine
• If a message prompts you to turn the
power of the machine off and then on, the
problem may be resolved by turning off
the power, waiting for 10 seconds or
more after confirming that the main
power indicator is turned off, and then
turning on the power.
page 9 "Turning On and Off the Power"
• When "Press [Cancel] to cancel mode" is
displayed, you can continue using the
machine except for the function in which
the malfunction is occurring after pressing
[Cancel].
"Please wait."
The machine is
recovering from the
sleep mode.
Wait a while. Turn off the power of the
machine if the message persists after five
minutes, wait for 10 seconds or more after
confirming that the main power indicator is
turned off, and then turn on the power.
page 9 "Turning On and Off the Power"
229
9. Troubleshooting
Message
"Please wait."
Condition
Solution and reference
The machine is
Wait a while and do not turn off the power of
preparing to perform a
the machine.
function or executing the
image stabilization
process.
The ambient
temperature is outside
the temperature range
specified for the
machine operation.
Check the room temperature and whether it
satisfies the operational requirements of the
machine. If the machine has just been moved
to the current location, leave it be for some
time and allow it to adapt to the environment
before use.
See "Installation Requirements After Moving
the Machine", User Guide (Full Version).
If the message persists after five minutes even
when the room temperature is within the
specifications, wait for 10 seconds or more
after confirming that the main power indicator
is turned off, and then turn on the power.
page 9 "Turning On and Off the Power"
"Please wait."
A consumable or supply
such as the toner has
been replenished.
Wait a while and do not turn off the power of
the machine. Turn off the power of the machine
if the message persists after five minutes, wait
for 10 seconds or more after confirming that
the main power indicator is turned off, and
then turn on the power. If the message remains
displayed for more than 5 minutes, consult
your service representative.
page 9 "Turning On and Off the Power"
"Shutting down... Please
wait. Main power will be
turned off automatically.
Maximum waiting time:
four minute(s)"
The power of the
machine was turned off
while the machine was
starting up or in the
standby mode.
Wait until the power is turned off.
• If the message persists even after you have performed the operations as instructed in the following
message, a malfunction may temporarily occur on the machine. Turn off the power of the machine,
230
When a Message Appears and the Machine Cannot Be Operated
wait for 10 seconds or more after confirming that the main power indicator is turned off, and then
turn on the power.
• page 9 "Turning On and Off the Power"
• "Cover Open"
• "Add Toner"/"Add Staples"
• "Replace Waste Toner Bottle"
• "Original left on exposure glass."
• "No Paper"
231
9. Troubleshooting
When a Message Appears While Using the
Copy Function
Message
"Original is too long.
Cannot scan 2 sides."
Condition
Solution and reference
A paper size that is not
supported in 2-Sided
copying or the specified
finishing type is
specified.
Check the paper size supported in 2-Sided
copying and the specified finishing type and
load the supported paper.
When the copy volume
use limitation is
enabled, copying was
canceled because the
copy volume of the user
exceeded the upper
limit allotted for the user.
For details about the copy volume use
limitation, consult the user administrator. The
user administrator can change the limit on the
copy volume use.
"Set next original(s), then
press [Start]. After
scanning last original,
press [Finish Scn]."
Duplex copying is
specified.
When not copying onto both sides of paper,
clear the [1 sided 2 sided] and [2 sided 2
sided] check boxes.
"Stapling capacity
exceeded."
The number of sheets
that can be stapled
together is exceeded.
Check the number of sheets that can stapled
together at a time, and reduce the number of
sheets in the original placed on the machine.
"Exceeded the maximum
number of sheets that can
be used. Copying will be
stopped."
page 298 "List of Specifications"
See "Specifying Maximum Print Volume Use of
Each User", User Guide (Full Version).
Staple capacity (80 g/m2, 20 lb. Bond):
• 30 sheets: 81/2 × 14 , 81/2 × 13 ,
81/4 × 14 , 81/4 × 13 , 8 × 13 ,
81/2 × 132/5
• 50 sheets: A4 , B5 JIS , 81/2 × 11 ,
71/4 × 101/2 , 16K
• If you set [On] in [Settings] [Machine Features Settings] [Copier / Document Server Settings]
[Input / Output] tab [Memory Full Auto Scan Restart], even if the memory becomes full, the
memory overflow message will not be displayed. The machine will make copies of the scanned
originals first, and then automatically proceed to scan and to copy the remaining originals. In this
case, the resulting sorted pages will not be sequential.
• See "Input / Output", User Guide (Full Version).
232
When a Message Appears While Using Document Server
When a Message Appears While Using
Document Server
For details about the messages that are displayed when printing a document, see the descriptions of the
messages that are displayed in the copy function.
page 232 "When a Message Appears While Using the Copy Function"
Message
Condition
Solution and reference
"Cannot delete the folder
because it contains
locked files. Please
contact the file
administrator."
The folder contains a
locked document.
Request the file administrator to unlock the
document. The file administrator can unlock
documents.
"Cannot display preview
of this page."
The format of the image
data is corrupted.
"Magazine or Booklet
mode cannot be used for
data stored with mixed
functions."
A document scanned in You cannot specify [Booklet] or [Magazine] to
the copy function and a the document comprising data stored in the
document stored in the
different functions.
printer function are
selected together, and
[Booklet] or [Magazine]
is specified.
"The selected folder is
locked. Please contact
the file administrator."
The wrong password
was entered 10 times
while performing
operation on a
password-protected
folder, and the folder is
locked.
See "Specifying Access Privileges for
Documents Stored in Document Server", User
Guide (Full Version).
Press [Confirm] to display the preview screen
without a thumbnail. If the image data
comprises multiple pages, press [Switch
Display Page] to display a different page.
Request the file administrator to unlock the
folder. The file administrator can unlock
folders.
See "Managing Folders as a File
Administrator", User Guide (Full Version).
233
9. Troubleshooting
When a Message Appears While Using the
Fax Function
• When confirming or changing the settings in [Settings], press [Home] (
) after closing [Settings].
• If the paper tray runs out of paper, "There is no paper. Load paper." appears on the screen,
prompting you to add paper. If there is paper left in the other trays, you can receive documents as
usual, even if the message appears on the screen. You can turn this function on or off with
"Parameter Settings"
• See "Changing the Parameter Settings", User Guide (Full Version).
• If "Check whether there are any network problems." appears, the machine is not correctly
connected to the network or the settings of the machine are not correct. If you do not need to
connect to a network, you can specify the setting so this message is not displayed, and then [Check
Status] no longer lights up.
• See "Changing the Parameter Settings", User Guide (Full Version).
• If you reconnect the machine to the network, be sure to set "Display" by configuring the
appropriate user parameter.
Messages that Appear During Operation or When Sending/Receiving a Fax
Cannot Be Performed
Message
"Cannot receive emails
currently."
234
Condition
Solution and reference
The machine is receiving Wait a while, and press [Manual Reception:
an On-demand Email
Email].
Notification (a query email from the
administrator), and
manual reception
cannot be performed.
When a Message Appears While Using the Fax Function
Message
Condition
Solution and reference
"Error occurred, and
transmission was
cancelled."
An original had jammed
while sending a fax.
Press [Confirm], remove the jammed original,
and then send the fax again.
An error occurred
temporarily in the
machine, or there was
interference on the line
such as excessive noise
or cross-talk.
Press [Confirm] and send the fax again.
"Functional problem
occurred. Stopped
processing. Please try
again later."
The power of the
machine was lost while
receiving an Internet
Fax.
Even if you turn on the power immediately, you
may not be able to resume reception until the
timeout duration has passed depending on the
settings of the e-mail server. Wait a while. To
receive the fax manually, wait until the
duration has passed and then operate the
machine to perform reception. For the timeout
duration, consult the administrator.
"Memory is full. Cannot
scan more. Transmitting
only scanned pages."
The memory is full.
Press [Confirm] to return to the stand-by state
and start sending the pages that are already
scanned and stored. Check the transmission
result report for unsent pages, and send those
pages later.
"Some invalid
destination(s) contained.
Do you want to select
only valid
destination(s)?"
A folder destination is
included in the group.
When sending a fax to a destination other than
a folder destination, press [Select].
• When the JPEG/PDF file that is attached to an e-mail is sent to the machine, check the message
and resolve the problem accordingly.
• page 249 "When a Message Appears While Using the Printer Function"
Messages that Appear When the Machine Cannot Connect to the Network
For details about your network environment, consult the network administrator.
235
9. Troubleshooting
Message
236
Condition
Solution and reference
"Network
communication has
failed. Cannot access
the SIP server. Please
check the address
setting of the SIP server
or the SIP server
settings."
The SIP server could
not be accessed.
Specify the correct "SIP Server IP Address" in
[Settings] [Machine Features Settings] [Fax
Settings] [Initial Settings] tab [SIP Settings].
"Network
communication has
failed. Cannot connect
to the destination
normally because there
is no IP-FAX function
compatibility between
the destination and this
machine."
The destination device
is unable to connect
with the IP-Fax
function of the
machine.
"Network
communication has
failed. Cannot register
this machine to SIP
server. Please check
the address setting of
the SIP server or other
settings of the SIP
server."
The SIP server rejected Specify the correct "SIP Server IP Address" and
the registration of the
"SIP User Name" in [Settings] [Machine
user name.
Features Settings] [Fax Settings] [Initial
Settings] tab [SIP Settings].
"Network
communication has
failed. Failed to
connect to POP/IMAP
server. Please check
machine settings and
the status of server and
network."
The POP3 (IMAP4)
server could not be
found.
Check the settings in [Reception Protocol],
[POP3 / IMAP4 Settings] and [Email
Communication Port] on the [Settings]
[Machine Features Settings] [System Settings]
[File Transfer] tab.
The DNS server could
not be found.
Check the [DNS Configuration] setting on the
[Settings] [Machine Features Settings]
[System Settings] [Interface Settings] tab.
The machine is not
connected to the
network.
Check that the machine is connected to the
network correctly.
See "Sending Documents by IP-Fax", User Guide
(Full Version).
Sending a fax using the IP-Fax function is not
possible. Send the fax using the G3 line if
possible.
See "Sending Documents by IP-Fax", User Guide
(Full Version).
When a Message Appears While Using the Fax Function
Message
"Network
communication has
failed. Failed to
connect to the
destination. Please
check if the destination
is correct and
destination machine
status."
Condition
The SMTP server could Check [SMTP Server] on the [Settings]
not be found.
[Machine Features Settings] [System Settings]
[File Transfer] tab.
The DNS server could
not be found.
Check [DNS Configuration] on the [Settings]
[Machine Features Settings] [System Settings]
[Interface Settings] tab.
The machine is not
connected to the
network.
Check that the machine is connected to the
network correctly.
Communication with
the destination
specified for Folder
Transfer could not be
established properly.
"Network
communication has
failed. Failed to
connect to the
destination folder.
Please check if the
destination is correct
and destination
machine settings."
Solution and reference
• Check that the computer specified as the
transfer destination is operating normally and
connected to the network.
• Check the transfer settings.
See "Transferring a Received Fax Document
to E-mail Address or Folder", User Guide
(Full Version).
The destination could
not be found when the
fax was sent without
using the SMTP server.
Check that the destination is specified correctly.
The shared folder
specified as the
destination of Folder
Transfer cannot be
found.
Specify the destination from the address book,
press [Edit], and check that the setting in the
[Destinations] tab [Folder] matches the folder
name or path of the shared folder on the
destination computer.
See "Sending Internet Faxes without Using SMTP
Server", User Guide (Full Version).
If the shared folder on the destination computer
has been deleted, create the folder.
See "Transferring a Received Fax Document to Email Address or Folder", User Guide (Full Version).
237
9. Troubleshooting
Message
Solution and reference
"Network
communication has
failed. Failed to send.
Please check a
destination machine
status and both
authentication setting
of destination machine
and this machine."
A malfunction is
Check that the SMTP server and the computer
occurring on the SMTP specified as the transfer destination are functioning
server or the computer normally.
specified as the
destination when
sending an e-mail
without using the
SMTP server.
"Network
communication has
failed. Failed to send.
Please check
destination machine
status and remaining
memory."
No free space is
available on an SMTP
server, the computer
specified as the
destination for Folder
Transfer, or the
computer specified as
the destination when
sending an e-mail
without using the
SMTP server.
Check that free space is available on the SMTP
server and the destination computer.
"Network
communication has
failed. Failed to send.
Please check if the
destination is correct."
The specified
destination does not
exist.
Check the destination e-mail address, and specify
again if necessary.
The destination could
not be found when the
fax was sent without
using the SMTP server.
Check that the destination is specified correctly.
A malfunction is
occurring on an SMTP
server, the computer
specified as the
destination for Folder
Transfer, or the
computer specified as
the destination when
sending an e-mail
without using the
SMTP server.
Check that the SMTP server and the destination
computer are functioning normally.
"Network
communication has
failed. Failed to send.
Please check status
and settings of the
destination machine."
238
Condition
See "Sending Internet Faxes without Using SMTP
Server", User Guide (Full Version).
When a Message Appears While Using the Fax Function
Message
Condition
"Network
communication has
failed. Failed to send.
Please check the
access privilege setting
of the destination."
A malfunction is
occurring on an SMTP
server, the computer
specified as the
destination for Folder
Transfer, or the
computer specified as
the destination when
sending an e-mail
without using the
SMTP server.
Check that the SMTP server and the destination
computers are functioning normally.
The shared folder
specified as the
transfer destination
cannot be found in
Folder Transfer.
Creating a shared folder on the destination
computer. To check the folder name, select the
destination in the address book, press [Edit], and
see "Path Name" in [Destinations] tab [Folder].
The user name and/or
password registered in
the address book are
invalid when
performing Folder
Transfer.
Select the forwarding destination in the address
book, press [Edit], and specify [Destinations] tab
[Folder] [Folder Authentication Info] again.
"Network
communication has
failed. Failed to send.
Please check the
administrator email
address setting."
The administrator email address is not
registered when the
machine is configured
to send Records by email.
Solution and reference
See "Transferring a Received Fax Document to Email Address or Folder", User Guide (Full Version).
See "Registering the Destination Folder to Use for
Send to Folder", User Guide (Full Version).
• Specify [Settings] [Machine Features
Settings] [System Settings] [File
Transfer] tab [Administrator's Email
Address].
• When configuring the machine to not send
Records by e-mail, change the Current Value
of Bit Number [4] under Switch Number [21]
in [Parameter Settings].
See "Viewing the History of Sent and
Received Faxes", User Guide (Full Version).
239
9. Troubleshooting
Message
Condition
Solution and reference
"Network
communication has
failed. Failed to send.
Please check user
name and password."
The user name and/or
password registered in
the address book are
invalid when
performing Folder
Transfer.
Select the forwarding destination in the address
book, press [Edit], and specify [Destinations] tab
[Folder] [Folder Authentication Info] again.
"Network
communication has
failed. Failed to send.
The registration of fax
email address or
administrator email
address is required."
Both the e-mail
address to use for
sending and receiving
e-mails and the
administrator e-mail
address are not
registered when
sending an e-mail.
Specify [Fax Email Account] or [Administrator's
Email Address] on the [Settings] [Machine
Features Settings] [System Settings] [File
Transfer] tab.
"Network
communication has
failed. Failed to send.
The specified address
is invalid."
A domain name was
not specified when
sending an e-mail
without using the
SMTP server.
• Specify a host name or IP address as the
destination, and send the e-mail again.
See "Registering the Destination Folder to Use for
Send to Folder", User Guide (Full Version).
See "Sending and Receiving Documents by
Internet Fax", User Guide (Full Version).
• When you specified the destination from the
address book, select destination in the
address book, press [Edit], and then check
the settings in "Send via SMTP Server" and
"SMTP Authentication Info" in [Destinations]
tab [Email Address].
See "Sending Internet Faxes without Using
SMTP Server", User Guide (Full Version).
240
"Network
communication has
failed. Fax email
account is not
registered. Please
check settings."
[Fax Email Account] is
not specified.
Specify the settings in "User Name" and
"Password" in [Settings] [Machine Features
Settings] [System Settings] [File Transfer] tab
[Fax Email Account].
"Network
communication has
failed. Fax email
address is not
registered. Please
check settings."
[Fax Email Account] is
not specified.
Register Email Address in [Settings] [Machine
Features Settings] [System Settings] [File
Transfer] tab [Fax Email Account].
When a Message Appears While Using the Fax Function
Message
Condition
Solution and reference
"Network
communication has
failed. No response
from the destination.
Please check the cable
connection and if the
network equipment is
turned on."
The destination device
did not respond.
"Network
communication has
failed. POP/IMAP
server authentication
error has occurred.
Please check email
account and
password."
A login attempt to the
POP3 (IMAP4) server
failed.
Specify the setting in [Settings] [Machine
Features Settings] [System Settings] [File
Transfer] tab [POP3 / IMAP4 Settings].
"Network
communication has
failed. POP/IMAP
server is not registered.
Please check settings."
The POP3 (IMAP4)
server address is not
registered.
Specify the setting in [Settings] [Machine
Features Settings] [System Settings] [File
Transfer] tab [POP3 / IMAP4 Settings].
"Network
communication has
failed. S/MIME
certificate error has
occurred. Please check
the certificate of both
destination and this
machine."
A user certificate
Install the correct user certificate.
(destination certificate) See "Encrypting Network Communication", User
is not registered or has Guide (Full Version).
expired.
"Network
communication has
failed. SIP digest
authentication failed.
Please check the SIP
digest authentication
user name and
password."
The authentication
password on the SIP
server and the
password registered
on the machine do not
match.
• Check that the computer specified as the
destination is operating normally and
connected to the network.
• Check that the machine is connected to the
network correctly.
A device certificate
Install the correct device certificate.
(destination certificate) See "Encrypting Network Communication", User
is not registered or has Guide (Full Version).
expired.
Check that the password registered on the SIP
server and "Password" in SIP Digest Authentication
under [Settings] [Machine Features Settings]
[Fax Settings] [Initial Settings] tab [SIP
Settings] match.
See "Sending Documents by IP-Fax", User Guide
(Full Version).
241
9. Troubleshooting
Message
Condition
Solution and reference
"Network
The user certificate
Install a new user certificate.
communication has
(destination certificate) See "Encrypting Network Communication", User
failed. The certificate of has expired.
Guide (Full Version).
destination is not
currently valid. Please
re-issue it."
"Network
communication has
failed. The certificate of
this machine is not
currently valid. Please
re-issue it."
A device certificate
Install a new device certificate.
(destination certificate) See "Encrypting Network Communication", User
is not registered or has Guide (Full Version).
expired.
"Network
communication has
failed. The certificate of
this machine or
destination machine is
not currently valid.
Please re-issue it."
The user certificate
Install a new user certificate and device certificate.
(destination certificate) See "Encrypting Network Communication", User
and device certificate Guide (Full Version).
have expired.
"Network
communication has
failed. The destination
does not support IPFAX."
An IP-Fax was sent to
a destination that does
not support IP-Fax.
"Network
An invalid IP address
communication has
is registered.
failed. The IP address is
invalid. Please check
the network settings."
Sending a fax using the IP-Fax function is not
possible. Send the fax using the G3 line if
possible.
Specify the correct [Effective Protocol] and
[Machine IPv4 Address], or [Machine IPv6
Address] on the [Settings] [Machine Features
Settings] [System Settings] [Interface
Settings] tab.
See "Connecting to a Wired LAN", User Guide
(Full Version).
242
When a Message Appears While Using the Fax Function
Message
"Network
communication has
failed. The IP address
may be invalid. Please
check the network
settings."
Condition
Solution and reference
The settings in [SIP
Server IP Address]
and [Effective
Protocol] do not
match.
Check that SIP Server IP Address in [Settings]
[Machine Features Settings] [Fax Settings]
[Initial Settings] tab [SIP Settings] and [Effective
Protocol] on the [Settings] [Machine Features
Settings] [System Settings] [Interface
Settings] tab are correct.
An invalid IP address
is registered.
Specify the correct [Machine IPv4 Address], or
[Machine IPv6 Address] on the [Settings]
[Machine Features Settings] [System Settings]
[Interface Settings] tab.
See "Connecting to a Wired LAN", User Guide
(Full Version).
"Network
communication has
failed. The line has
been disconnected.
Please check the
destination and caller
ID notification setting."
The destination
terminated the
communication.
"Network
communication has
failed. The mail
address for
authentication does not
match with
administrator's one.
Please check the
settings."
When a signature is
specified, the SMTP
authentication e-mail
address or POP before
SMTP authentication
e-mail address does
not match the
administrator e-mail
address.
• Check that the destination is specified
correctly.
• If the destination refuses to receive a fax with
no sender information, enable notifying of the
information and send the fax again.
Check that the authentication e-mail address
matches the address specified in [Settings]
[Machine Features Settings] [System Settings]
[File Transfer] tab [Administrator's Email
Address].
See "Machine Status Notification by E-mail", User
Guide (Full Version).
243
9. Troubleshooting
Message
"Check whether there
are any network
problems."
[15-11]
Condition
Solution and reference
The machine is not
connected to the
network.
Check that the LAN cable is connected to the
machine correctly.
The POP3 (IMAP4)
server could not be
found.
Check the settings in [POP3 / IMAP4 Settings],
[Email Communication Port] and [Reception
Protocol] on the [Settings] [Machine Features
Settings] [System Settings] [File Transfer]
tab.
The DNS server could
not be found.
Check the [DNS Configuration] setting on the
[Settings] [Machine Features Settings]
[System Settings] [Interface Settings] tab.
• Change the Current Value to [1] under Switch Number [21] and Bit Number [6] in [Settings]
[Machine Features Settings] [Fax Settings] [Initial Settings] tab [Parameter Settings] to
disable displaying the "Network communication has failed." message. Change the setting when
you are not using the IP-Fax or Internet Fax function.
• See "Changing the Parameter Settings", User Guide (Full Version).
Messages that Appear When the Remote Fax Function Is Unavailable
For details about your network environment, consult the network administrator.
When a message that appear on the main-machine
Message
"Check whether there are
any network problems."
[16-00]
Condition
The machine is not
connected to the network.
Solution and reference
• Check that the machine is
connected to the network
correctly.
• Press [Confirm] to use the G3
fax.
244
When a Message Appears While Using the Fax Function
Message
"Connection with the
remote machine has failed.
There is a problem with the
remote machine structure.
Contact the administrator."
"Transfer error has
occurred. Check status of
remote machine."
Condition
Solution and reference
Another main-machine is
registered in [Remote
Machine].
Register the sub-machine in
[Settings] [Machine Features
Settings] [System Settings]
[Administrator Tools] tab
[Program / Change / Delete
Remote Machine].
Another main-machine is
registered in [Remote
Machine] on the submachine.
Register the machine in [Settings]
[Machine Features Settings]
[System Settings] [Administrator
Tools] tab [Program / Change /
Delete Remote Machine] on the
sub-machine.
A network error occurred
while transferring the data.
• Check that the machine is
connected to the network
correctly.
• Check that the sub-machine is
connected to the network and
functioning normally.
• Check that the IP address or
host name of the main-machine
is specified correctly in
[Settings] [Machine
Features Settings] [System
Settings] [Administrator
Tools] tab [Program/
Change/Delete Remote
Machine] on the sub-machine.
• Check that the LAN cable is
correctly connected to the
machine.
245
9. Troubleshooting
When a message that appear on the sub-machine
Message
Condition
Solution and reference
"Authentication with remote
machine failed. Check
remote machine's
authentication settings."
Authentication failed when
user authentication is
enabled on the mainmachine, or the user does
not have permission to use
the fax function.
Specify the same user authentication
setting as the main-machine, and
register a user who has the
permission to use the fax function.
The machine is not
connected to the network.
Check that the machine is
connected to the network correctly.
The main-machine is turned
off, or not functioning
normally.
Turn on the power of the mainmachine. If the power is turned on,
check that the device is functioning
normally.
A network error occurred.
Check that the machine and the
main-machine are connected to the
network correctly.
A timeout error occurred
while connecting to the
main-machine.
Check that the IP address or host
name of the main-machine is
specified correctly in [Settings]
[Machine Features Settings]
[System Settings] [Administrator
Tools] tab [Program / Change /
Delete Remote Machine] on the
sub-machine.
"Check whether there are
any network problems."
See "Verifying Users to Operate the
Machine (User Authentication)",
User Guide (Full Version).
[16-00]
"Connection with the
remote machine has failed.
Check the remote machine
status."
246
When a Message Appears While Using the Fax Function
Message
"Connection with the
remote machine has failed.
There is a problem with the
remote machine structure.
Contact the administrator."
Condition
Solution and reference
Another sub-machine is
registered in [Remote
Machine].
Register the main-machine in
[Settings] [Machine Features
Settings] [System Settings]
[Administrator Tools] tab
[Program / Change / Delete
Remote Machine].
The machine is not
registered in [Remote
Machine] on the mainmachine.
Register the machine in [Settings]
[Machine Features Settings]
[System Settings] [Administrator
Tools] tab [Program / Change /
Delete Remote Machine] on the
main-machine.
"Remote fax is not
available because [User
Code Authentication] is
active."
User Code authentication is
specified.
User Code authentication is not
supported on both the mainmachine and sub-machine.
Consider another method of user
authentication.
"Remote machine
registration is incorrect.
Contact the administrator."
The main-machine could
not be found.
Check that the IP address or host
name of the main-machine is
specified correctly in [Settings]
[Machine Features Settings]
[System Settings] [Administrator
Tools] tab [Program / Change /
Delete Remote Machine].
247
9. Troubleshooting
Message
"Transfer error has
occurred. Check status of
remote machine."
Condition
A network error occurred
while transferring the data.
Solution and reference
• Check that the machine is
connected to the network
correctly.
• Check that the main-machine is
connected to the network and
functioning normally.
• Check that the IP address or
host name of the main-machine
is specified correctly in
[Settings] [Machine
Features Settings] [System
Settings] [Administrator
Tools] tab [Program /
Change / Delete Remote
Machine].
"Transfer error has
occurred. Check status of
remote machine."
"The HDD of the remote
machine is full."
248
There is no free space
available on the hard disk
of the main-machine.
Delete files that are no longer
needed on the main-machine.
When a Message Appears While Using the Printer Function
When a Message Appears While Using the
Printer Function
• When confirming or changing the settings in [Settings], press [Home] (
) after closing [Settings].
Messages that Appear without Error Codes
Message
Cause
Solution and reference
"Address Book is
currently in use by
another function.
Authentication has
failed."
The address book is
in use by another
function, and
authentication
query is not
possible.
Try again later.
"A job via the
network that was not
printed exists
because an error
occurred. It was
stored as a job not
printed."
When the error job
storing function is
enabled, an error
occurred in the print
job sent via the
network and the
canceled job was
stored.
"All the remaining
print volume has
been allocated to
another central
managed client(s).
The job has been
cancelled."
The job was
canceled because
the usage count
information could
not be obtained
from the Central
Management
machine.
All job slots are occupied by other devices. Check the
status of the client machine.
"An error occurred
while printing a job
with Background
Numbering. The job
has been
cancelled."
A size that is
impossible to print
was specified.
Specify a size smaller than 216.0 mm (8.5 inches) wide
and 356.0 mm (14.0 inches) long in "Print On:" in the
printer driver. When [Same as Original Size] is
specified in "Print On:", reduce the size specified in
"Print On:" or adjust the size in the application.
• Check that the machine is connected to the
network correctly. For details about your network
environment, consult the network administrator.
• The stored document can be printed.
page 141 "Printing Documents Stored in the Printer
from the Control Panel"
249
9. Troubleshooting
Message
"An error occurred
while processing an
Unauthorized Copy
Prevention job. The
job was cancelled."
Cause
The settings in the
printer driver are
incorrect.
Solution and reference
Check the following in the printer driver:
• Is a value smaller than 600 dpi specified in
[Resolution]?
See "Applying Different Print Settings Depending
on the Document Type", User Guide (Full Version).
• Is only space(s) entered as the text to use for the
background pattern in the unauthorized copy
prevention function?
• Is Document Server specified as the print method?
See "Storing Documents to Print in the Machine",
User Guide (Full Version).
Unauthorized copy
prevention is given
priority in the
[Administrator
Tools] tab.
250
Consult the device administrator for the settings of the
machine. The machine administrator can change the
setting in [Unauthorized Copy Prevention Printing:
Printer].
See "Administrator Tools (System Settings)", User Guide
(Full Version).
"Auto-registration of
user information has
failed."
The maximum
Delete a user that is no longer necessary from the
number of items that address book.
can be registered
has been exceeded
and the
authentication
information for
LDAP authentication
or Windows
authentication
cannot be
registered
automatically.
"Cannot access the
Memory Storage
Device."
An SD card or USB
flash memory
device is
unavailable for use.
• Check that the external media is formatted in
FAT16 or FAT32, and write protection is not
enabled on the media.
• Check that the external media is not corrupted or
damaged.
When a Message Appears While Using the Printer Function
Message
Cause
Solution and reference
"Cannot store data
of this size."
The paper size is
too large.
Reduce the paper size of the document to send. The
document to send cannot be stored at a custom size.
"Classification Code
is incorrect. The job
has been
cancelled."
A classification
code is not
specified.
Consult the machine administrator for the classification
code, and enter the code in "Classification Code" on
the [Detailed Settings] tab [Job Setup] menu in the
printer driver.
The document was
printed in a printer
driver that does not
support the
classification code.
Request the machine administrator to change the setting
of the classification code. Machine administrator:
Change the [Classification Code] to [Optional] in Web
Image Monitor if necessary.
The sort function
was canceled.
Turn off the power of the machine, wait for 10 seconds
or more after confirming that the main power indicator is
turned off, and then turn on the power.
"Collate has been
cancelled."
See "Managing the Number of Printed Sheets Using the
Classification Code", User Guide (Full Version).
page 9 "Turning On and Off the Power"
"Command Error"
A problem occurred Check that the machine can communicate with the
in the data because computer properly.
of the
communication
status or another
reason.
A printer driver that
does not support
the machine was
used.
"Communication
error with central
management server
has occurred. The
job has been
cancelled."
Use the printer driver for the machine. Obtain and install
the latest version of the driver.
The job was
Check the status of the Central Management machine.
canceled because a
Central
Management
communication
error occurred.
251
9. Troubleshooting
Message
"Compressed Data
Error."
Cause
Compressed data is
corrupted.
Solution and reference
• Check that the tool used for creating the
compressed data is functioning properly.
• Check that the machine can communicate with the
computer properly.
"Connection with the
machine has failed.
Check the machine
structure."
The machine is
malfunctioning, and
[Printer] cannot be
used.
• Check whether a message is displayed on the
control panel.
• Turn off the power of the machine, wait for 10
seconds or more after confirming that the main
power indicator is turned off, and then turn on the
power.
page 9 "Turning On and Off the Power"
"Data storage
error."
Printing a document If the message persists even after you have turned the
as Test Print, Locked power off and then on, consider repairing the machine.
Print, Hold Print,
Store Print, or
storing the
document in
Document Server
failed. The hard disk
is malfunctioning.
"Document Server is
not available to use.
Cannot store."
Use of the
Consult the user administrator.
Document Server
function is restricted.
"Duplex has been
cancelled."
The paper source
tray is not specified
for duplex printing.
Specify to use the paper tray for duplex printing in
[Settings] [Tray Paper Settings] [Paper Type].
"Error has
occurred."
An error such as a
syntactic error has
occurred.
Check that the PDF file to print does not have an error.
"Exceeded max.
capacity of
Document Server.
Cannot store."
The hard disk is
almost full.
• Reduce the size of the document to send.
• Erase documents that are no longer needed.
See "Deleting Documents Stored in the Machine",
User Guide (Full Version).
See "Erasing Documents from Document Server",
User Guide (Full Version).
252
When a Message Appears While Using the Printer Function
Message
Cause
Solution and reference
"Exceeded max.
number of files.
(Auto)"
The maximum
number of Store
Print jobs or the
maximum number
of jobs that can be
managed for Hold
Print (Auto)
documents has
been exceeded
while storing a
document printed
by Normal Print as
a Hold Print job by
the error job storing
function.
Erase a Hold Print (Auto) document that is no longer
needed.
"Exceeded max.
number of files of
Document Server.
Cannot store."
The number of
documents stored in
the machine
exceeds the
maximum number.
Erase documents that are no longer needed.
"Exceeded max.
number of pages.
(Auto)"
An "exceeded max.
number of pages"
error occurred
while storing a
document printed
by Normal Print as
a Hold Print job by
the error job storing
function.
• Reduce the number of pages to print.
The number of
pages stored in the
machine exceeds
the maximum
number.
• Reduce the number of pages in the document to
send.
"Exceeded max.
number of pages of
Document Server.
Cannot store."
See "Deleting Documents Stored in the Machine", User
Guide (Full Version).
See "Erasing Documents from Document Server", User
Guide (Full Version).
• Erase documents that are no longer needed.
See "Deleting Documents Stored in the Machine",
User Guide (Full Version).
See "Erasing Documents from Document Server",
User Guide (Full Version).
• Erase documents that are no longer needed.
See "Erasing Documents from Document Server",
User Guide (Full Version).
253
9. Troubleshooting
Message
Cause
Solution and reference
"Exceeded max.
pages. Collate is
incomplete."
The maximum
number of sheets
that can be sorted
has been
exceeded.
Reduce the number of pages to print.
"Exceeded the
maximum unit count
for Print Volume
Use. The job has
been cancelled."
When the print
volume is limited,
printing was
canceled because
the print volume of
a user exceeded
the upper limit
allotted for the user.
For details about the print volume use limitation, consult
the user administrator. The user administrator can clear
the counter or change the limit on the print volume.
"File system is full."
The file system is
full, and the PDF file
cannot be printed.
See "Checking Inquiry Information", User Guide (Full
Version).
See "Specifying Maximum Print Volume Use of Each
User", User Guide (Full Version).
Erase documents that are no longer needed.
See "Deleting Documents Stored in the Machine", User
Guide (Full Version).
See "Erasing Documents from Document Server", User
Guide (Full Version).
"Hardware Problem: An error is
HDD"
occurring on the
hard disk of the
USB interface.
Turn off the power of the machine, wait for 10 seconds
or more after confirming that the main power indicator is
turned off, and then turn on the power.
"Hardware Problem: An error has
USB"
occurred on the
hard disk of the
machine.
If the message persists even after you have turned the
power off and then on, consider repairing the machine.
page 9 "Turning On and Off the Power"
"Hardware Problem: An error has
Ethernet"
occurred in the
Ethernet interface.
"Hardware Problem: An error has
Wireless Card"
occurred in the
Wireless LAN
board.
Turn off the power of the machine, check that the
Wireless LAN board is correctly installed in the
machine, and then turn on the power.
page 9 "Turning On and Off the Power"
If the message persists even after you have turned the
power off and then on, consider repairing the machine.
254
When a Message Appears While Using the Printer Function
Message
Cause
Solution and reference
"HDD is full."
The area reserved
for forms or fonts in
PostScript 3 is full.
Delete a registered form or font that is no longer
necessary.
"HDD is full. (Auto)"
An overflow error
occurred in the hard
disk while storing a
document printed
by Normal Print as
a Hold Print job by
the error job storing
function.
• Reduce the size of the document to print.
"I/O buffer
overflow."
An overflow has
occurred in the
receive buffer.
• Reduce the transmission data.
"Information for user
authentication is
already registered
for another user."
In LDAP
authentication, the
same name is
registered under
different IDs on
different servers,
and duplicate
names (account
names) occurred
such as when
switching the
domain (server).
Consult the user administrator. User administrator:
Delete the corresponding user from the address book,
and register the user again after resolving the duplicate
names on different servers.
"Insufficient
Memory"
A memory
allocation error
occurred.
PCL 6
• Erase documents that are no longer needed.
See "Deleting Documents Stored in the Machine",
User Guide (Full Version).
See "Erasing Documents from Document Server",
User Guide (Full Version).
• Increase the value in [I/O Buffer] on the [Settings]
[Machine Features Settings] [Printer Settings]
[Host Interface] tab.
In the printer driver, change "Vector/Raster:" to
[Raster] in the [Detailed Settings] tab [Print
Quality:Advanced] menu.
255
9. Troubleshooting
Message
"Load following
paper in XXX. To
force print, select
another tray and
press [Continue]."
Cause
Solution and reference
The paper tray
specified in the
printer driver has no
paper loaded.
• To proceed with printing after changing the paper
setting, select a tray and press [Continue].
However, when Staple, Cover Sheet, Slip Sheet,
Chaptering, or Designate is specified, or when
Duplex printing is specified on a paper tray that
does not support the function, printing cannot be
performed. When Sort is specified, only one copy
of the document is printed.
(XXX indicates the
tray name)
• To proceed with printing on the specified paper,
load the paper in the tray.
page 181 "Loading Paper into the Paper Tray"
"Memory Overflow"
The insufficient
memory error has
occurred while
printing from the
printer driver (PCL
6).
In the printer driver, change "Vector/Raster:" to [Raster]
in the [Detailed Settings] tab [Print
Quality:Advanced] menu.
"Memory Retrieval
Error"
The data in the
memory could not
be retrieved.
Turn off the power of the machine, wait for 10 seconds
or more after confirming that the main power indicator is
turned off, and then turn on the power.
page 9 "Turning On and Off the Power"
256
"No response from
the server.
Authentication has
failed."
In LDAP or
Windows
authentication, a
timeout error
occurred while
submitting an
authentication
query to the server.
Consult the administrator of the authentication server.
"Output tray has
been changed."
The destination to
Specify the correct destination to deliver the output
deliver the output
paper.
paper was changed
because of the
paper size limitation
of the output
destination.
When a Message Appears While Using the Printer Function
Message
"Paper size and type
are mismatched.
Select another tray
from the following
and press
[Continue]. To
cancel job, press
[Job Reset]. Paper
size and type can
also be changed in
User Tools."
Cause
The paper tray
loaded with paper
of the size or type
specified in the
printer driver is not
available.
Solution and reference
• To proceed with printing after changing the paper
setting, select a tray and press [Continue]. When
Staple, Cover Sheet, Slip Sheet, Chaptering, or
Designate is specified, or when Duplex printing is
specified on a paper tray that does not support the
function, printing cannot be performed. When Sort
is specified, only one copy of the document is
printed.
• To proceed with printing on the specified paper,
load the paper and then check that the paper size
and type are correctly specified in [Settings]
[Tray Paper Settings].
page 181 "Loading Paper into the Paper Tray"
"Parallel I/F board
has a problem."
An error has
occurred in the
parallel interface.
Turn off the power of the machine, wait for 10 seconds
or more after confirming that the main power indicator is
turned off, and then turn on the power.
page 9 "Turning On and Off the Power"
If the message persists even after you have turned the
power off and then on, consider repairing the machine.
"Printer font error."
There is a problem
in the font file of the
machine.
Consider repairing the machine.
"Print overrun."
A page image is
discarded while
printing the page.
Decrease [Resolution] in the printer driver.
"Receiving data
failed."
Transmission of
data was canceled.
Send the data again.
"Sending data
failed."
Transmission of
data from the
printer driver was
canceled.
Check that the computer is operating normally.
See "Applying Different Print Settings Depending on the
Document Type", User Guide (Full Version).
257
9. Troubleshooting
Message
"Staple error
occurred. The job
has been
cancelled."
"Staple has been
cancelled."
Cause
Solution and reference
The number of
sheets that can be
stapled was
exceeded, and
printing was
canceled.
Check the number of sheets that can be stapled on the
finisher in use.
The Staple function
was canceled
because too many
printed sheets were
specified to be
stapled.
Check the specification of the finisher in use, and specify
the setting accordingly.
Staple capacity (80 g/m2, 20 lb. Bond):
• 30 sheets: 81/2 × 14 , 81/2 × 13 , 81/4 × 14
, 81/4 × 13 , 8 × 13 , 81/2 × 132/5
• 50 sheets: A4 , B5 JIS , 81/2 × 11 , 71/4 ×
101/2 , 16K
Staple capacity (80 g/m2, 20 lb. Bond):
• 30 sheets: 81/2 × 14 , 81/2 × 13 , 81/4 × 14
, 81/4 × 13 , 8 × 13 , 81/2 × 132/5
• 50 sheets: A4 , B5 JIS , 81/2 × 11 , 71/4 ×
101/2 , 16K
Staple position that can be specified on different paper
orientation and print data orientation.
See "Stapling Printed Pages (IM 600SRF Only)", User
Guide (Full Version).
"The job was
cancelled because
the specified settings
are not applicable
for Booklet."
258
Incorrect finisher is
specified in the
printer driver.
Check the option configuration specified in the printer
driver.
A malfunction
occurred
temporarily on the
machine.
Turn off the power of the machine, wait for 10 seconds
or more after confirming that the main power indicator is
turned off, and then turn on the power.
A condition in
which binding
cannot be
performed was
specified, and
printing was
canceled.
Check the binding condition.
See "The Option Configuration of the Machine Is Not
Reflected in the Printer Driver", User Guide (Full
Version).
page 9 "Turning On and Off the Power"
When a Message Appears While Using the Printer Function
Message
Cause
"The print job has
been cancelled
because capture
file(s) could not be
stored: Exceeded
max. memory."
The amount of
available space on
the hard disk
became low while
saving the capture
data.
"The print job has
been cancelled
because capture
file(s) could not be
stored: Exceeded
max. number of
files."
The number of
documents stored in
the machine
exceeded the
maximum number
while saving the
capture data.
"The print job has
been cancelled
because capture
file(s) could not be
stored: Exceeded
max. number of
pages per file."
The number of
pages stored in the
machine exceeded
the maximum
number while
saving the capture
data.
"The selected paper
size is not
supported. This job
has been
cancelled."
A paper size that
cannot be fed on
the machine was
specified and
printing was
canceled by the
auto job cancel
function that was
activated.
Solution and reference
• Reduce the size of the document to send.
• Erase documents that are no longer needed.
See "Deleting Documents Stored in the Machine",
User Guide (Full Version).
See "Erasing Documents from Document Server",
User Guide (Full Version).
Erase documents that are no longer needed.
See "Erasing Documents from Document Server", User
Guide (Full Version).
• Reduce the number of pages in the document to
send.
• Erase documents that are no longer needed.
See "Erasing Documents from Document Server",
User Guide (Full Version).
Print the document on paper of a size that can be fed on
the machine.
259
9. Troubleshooting
Message
Cause
Solution and reference
"The selected paper
type is not
supported. This job
has been
cancelled."
A paper type that
cannot be fed on
the machine was
specified and
printing was
canceled by the
auto job cancel
function that was
activated.
Print the document on paper of a type that can be fed
on the machine.
"You do not have a
privilege to use this
function. This job has
been cancelled."
Authentication
information is not
registered correctly
in the printer driver.
Specify the authentication information in the printer
driver. For the authentication information, consult the
user administrator.
The user registered
in the printer driver
does not have
permission to use
the printer function.
Consult the user administrator. The user administrator
can change the access permissions in the address book.
An SD card or USB
flash memory
device is not
recognized
properly.
• Use an SD card with a maximum capacity of 32
GB or a USB flash memory that supports USB 2.0.
"Memory storage
device not detected.
Insert the device."
See "Specifying Login Information in the Printer Driver",
User Guide (Full Version).
See "Confirming the Available Functions", User Guide
(Full Version).
• An SD card or USB flash memory may not be
recognized in some situations such as if the media
is inserted before the application starts. Insert the
SD card or USB flash memory after the application
has started.
• Do not use an SD card or USB flash memory that is
not secured or protected by a password.
• Use media that is formatted for FAT16 or FAT32.
• Try another SD card or USB flash memory.
• Turn off the power of the machine, wait for 10
seconds or more after confirming that the main
power indicator is turned off, and then turn on the
power.
260
When a Message Appears While Using the Printer Function
Messages that Appear with Error Codes
Check the system configuration list or print settings list. The details of the error may also be printed in the
list.
See "List / Test Print", User Guide (Full Version).
Message
Cause
Solution and reference
"84: Error"
The amount of available
work area is insufficient for
processing images.
Reduce the transmission data.
"86: Error"
The parameter in the control
code is incorrect.
Specify the correct parameter.
"91: Error"
The auto job cancel function
was activated because an
unable-to-analyzecommand or illegal
command error occurred,
and printing was canceled.
Check that the data is correct.
Printing is canceled from the
control panel.
To perform printing, operate the control
panel again.
Accessing the hard disk
failed.
Turn off the power of the machine, wait for
10 seconds or more after confirming that
the main power indicator is turned off, and
then turn on the power.
(displayed in the error
history)
"92: Error"
(displayed in the error
history)
"98: Error"
page 9 "Turning On and Off the Power"
"99: Error"
When printing a file from an
SD card or USB flash
memory device, the file to
print is in an unsupported
format or corrupt.
Check the data to print.
"Command Error"
Communications with the
computer is temporarily
unstable.
Consult your network administrator.
261
9. Troubleshooting
• The contents of errors may be printed on the Configuration Page. Check the Configuration Page in
conjunction with the error log.
• See "List / Test Print", User Guide (Full Version).
262
When a Message Appears While Using the Scanner Function
When a Message Appears While Using the
Scanner Function
• When confirming or changing the settings in [Settings], press [Home] (
) after closing [Settings].
Messages that Appear on the Control Panel
Message
Cause
"All the pages are
The original was
detected as blank. No placed with the
file was created."
wrong side facing
down when [Delete
Blank Page] or
[Delete Blank Page]
in OCR is specified.
Solution and reference
• When scanning on the exposure glass, place
the original with the side to scan facing down.
• When scanning on the ADF, place the original
with the side to scan facing up.
All pages in the
scanned original
were determined to
be blank when
[Delete Blank Page] is
specified.
All pages in the
scanned original
were determined to
be blank when
[Delete Blank Page]
in OCR is specified.
Change [Settings] [Machine Features Settings]
[Scanner Settings] [Send Settings] tab [OCR
Scanned PDF: Blank Page Sensitivity] to [Level 1].
The machine detects a blank page only when the
original is completely white.
Decrease the value in [Settings] [Machine
Features Settings] [Scanner Settings] [Scan
Settings] tab [Blank Page Detection Level].
263
9. Troubleshooting
Message
"Authentication with
the destination has
failed. Check settings.
To check the current
status, press [Scan
Files Status]."
Cause
The user name/
password are
incorrect.
The user ID/
password specified
on the destination
folder in Send to
Folder are incorrect.
Solution and reference
Select the destination in the address book, press
[Edit], and check the setting in [Destinations] tab
[Email Address].
• Select the forwarding destination in the address
book, press [Edit], and check the information
registered in [Destinations] tab [Folder]
[Folder Authentication Info].
• Adding "@domain-name" behind the user
name may resolve the problem.
• When a login password is not specified on
your computer, specify a login password on
the computer and register it to the machine.
"Cannot access the
Memory Storage
Device."
An SD card or USB
flash memory device
is unavailable for use.
• Check that the external media is formatted in
FAT16 or FAT32, and write encryption or
protection is not enabled on the media.
• Check that the external media is not corrupted
or damaged.
"Cannot find the
specified path. Please
check the settings."
The machine or the
computer is not
connected to the
network correctly.
Check that the machine or the computer is
connected to the network correctly. For details about
your network environment, consult the network
administrator.
The computer name
or folder name
specified in the path
name is incorrect.
Register the computer name and folder name again.
The firewall function is In the firewall function on the computer, register the
enabled on the
machine IP address and the port to use for sending
computer.
files as exceptions.
You can check the IP address in [Check Status]
"Network". For details about the ports, see the
following:
page 298 "List of Specifications"
264
When a Message Appears While Using the Scanner Function
Message
Cause
Solution and reference
"Cannot write on the
memory storage
device because the
device is writeprotected."
The memory storage
device is writeprotected.
Unlock the write-protection on the memory storage
device.
"Cannot write on the
memory storage
device. Check the
memory storage
device and machine
settings."
The memory storage
device is faulty, or the
file name contains a
character that cannot
be used.
• Check to see if the memory storage device is
defective.
"Exceeded max. page
capacity per file. Press
[Send] to send the
scanned data, or
press [Cancel
Sending] to delete."
The scan could not be Reduce the number of documents to be written to the
completed because
memory storage device, and then try again.
the maximum number
of pages that can be
scanned by this
machine was
exceeded during the
scanned data was
written to the memory
storage device.
"Check original's
orientation."
• Check the memory storage device. It might be
unformatted, or its format might be
incompatible with this machine.
• Check the file name set at the time of scanning.
For details about the characters that can be
used in file names, see "Specifying the File
Name" on our website.
The number of
scanned pages
exceeded the
maximum page
capacity.
Specify whether to send the data that has already
been scanned.
The original is placed
in the wrong
orientation.
Depending on the combination of the specified
settings, the orientation to set the original differs. Be
sure to place the original in the correct orientation.
See "Placing an Original to Scan", User Guide (Full
Version).
265
9. Troubleshooting
Message
"Connection with PC
has failed. Check the
settings."
Cause
Solution and reference
The machine or the
computer is not
connected to the
network correctly.
Check that the machine or the computer is
connected to the network correctly. For details about
your network environment, consult the network
administrator.
The computer name
or folder name
specified in the path
name is incorrect.
Register the computer name and folder name again.
The firewall function is In the firewall function on the computer, register the
enabled on the
machine IP address and the port to use for sending
computer.
files as exceptions.
You can check the IP address in [Check Status]
"Network". For details about the ports, see the
following:
page 298 "List of Specifications"
"Exceeded max. data
capacity. Check the
resolution and the
ratio then press [Start]
again."
The data scanned by
specifying [Scan
Ratio] [Specify
Size] exceeds the
limit.
• Decrease [Send Settings]
"Exceeded max. data
capacity. Check the
scanning resolution,
then XXX."
A large size original
was scanned at a
high resolution, and
the resulting data size
exceeds the limit.
• Decrease [Send Settings]
The file size per page
has exceeded the
maximum e-mail size
specified in [Max.
Email Size].
• Specify a lower value in [Send Settings]
[Resolution], or select a smaller paper size in
[Send Settings] [Scan Ratio] [Specify
Size].
(procedure described
in place of XXX)
"Exceeded max.
email size. Sending
email has been
cancelled. Check
[Max. Email Size] in
Scanner Features."
266
[Resolution].
• Specify a smaller paper size in [Send Settings]
[Scan Ratio] [Specify Size].
[Resolution].
• Specify a smaller size in [Send Settings]
[Scan Size].
• You can change the [Max. Email Size] setting
on the [Settings] [Machine Features
Settings] [Scanner Settings] [Send
Settings] tab. To divide an e-mail that exceeds
the maximum size, specify [Yes (per Page)] or
[Yes (per Max. Size)] in [Divide & Send Email].
When a Message Appears While Using the Scanner Function
Message
Cause
Solution and reference
"Exceeded max.
number of
alphanumeric
characters."
The number of
entered characters
has exceeded the
maximum.
Check the maximum number of characters.
"Exceeded max.
number of stored files.
Cannot send the
scanned data as
capturing files is
unavailable."
Too many files are
waiting to be sent.
Try again after they have been sent.
"Exceeded max. page
capacity per file. Press
[Write] to write the
scanned data to the
memory storage
device, or press
[Cancel] to delete."
The scan could not be Reduce the number of documents to be written to the
completed because
memory storage device, and then try again.
the maximum number
of pages that can be
scanned by this
machine was
exceeded during the
scanned data was
written to the memory
storage device.
See "The Setting Values of the Transmission
Function", User Guide (Full Version).
"Exceeded maximum Too many files are
number of file to store. waiting to be sent.
Delete all
unnecessary files."
Try again after they have been sent.
"Insufficient memory in There is no free space
the memory storage
available on the SD
device."
card or USB flash
memory device, or
the file could not be
saved due to
insufficient space on
the media.
Change the external media. When scanning an
original in the divide-document or single-page
mode, the saved data may not contain all pages in
the original. Change the external media and press
[Retry] to resume saving the remaining data.
267
9. Troubleshooting
Message
Cause
Solution and reference
"Memory is full. Press
[Write] to write the
current scanned data
to the memory storage
device, or press
[Cancel] to delete."
The scan could not be Specify whether or not to save the scanned
completed because
document to the memory storage device.
there was insufficient
hard disk memory
when the scanned
data was saved to the
memory storage
device.
"Not all of the image
will be scanned.
Check the ratio and
then press [Start]
again."
The scaling factor
specified in [Scan
Ratio] is too large.
Specify a smaller value in [Send Settings]
Ratio].
The paper size
specified in [Scan
Ratio] [Specify
Size] requires a
reduction value
smaller than 25%.
Specify a paper size for which a reduction ratio
greater than 25% is specified in [Send Settings]
[Scan Ratio] [Specify Size].
"Programmed. Cannot
program the
destination(s) that is
not programmed in
the address book."
A folder specified by
Manual Entry is
included among the
programmed
destinations.
Register the destination in the address book of the
machine, and then register it to a program.
"Programmed. Cannot
program the folder
destination(s) with
protection code(s)."
A destination
specified with a
protection code is
included among the
programmed
destinations.
[Scan
• You cannot program a destination specified
with a protection code. Specify this destination
individually.
• To program this destination, cancel the
protection code and then register the
destination to a program.
See "Using the Protection Function to Prevent
the Misuse of Addresses", User Guide (Full
Version).
"SMTP authentication
email address and
administrator email
address mismatch."
268
The SMTP
authentication e-mail
address is not
registered in the
administrator e-mail
address.
Register the SMTP authentication e-mail address in
[Settings] [Machine Features Settings] [System
Settings] [File Transfer] tab [Administrator's
Email Address].
When a Message Appears While Using the Scanner Function
Message
Cause
Solution and reference
"Some invalid
destination(s)
contained. Do you
want to select only
valid destination(s)?"
The specified group
contains either an email destination
and/or folder
destination that is not
supported by the
specified transmission
method.
When sending data to a destination other than an email address, press [Select].
"Some of selected
files are currently in
use. They could not
be deleted."
You cannot delete a
Cancel transmission ("Waiting..." status cleared),
file which is waiting to and then delete the file.
be transmitted
("Waiting..." status
displayed).
"The program is
recalled. Cannot
recall the folder
destination(s) with
protection code(s)."
A folder destination
specified with a
protection code is
included among the
programmed
destinations.
• You cannot recall a destination specified with a
protection code in a program. Specify this
destination individually.
• To program this destination, cancel the
protection code and then register the
destination to a program.
See "Using the Protection Function to Prevent
the Misuse of Addresses", User Guide (Full
Version).
"The size of the
scanned data is too
small. Check the
resolution and the
ratio and then press
[Start] again."
The data scanned by
specifying [Reduce/
Enlarge] [Specify
Size] is too small.
"Transmission has
failed. Insufficient
memory in the
destination hard disk.
To check the current
status, press [Scan
Files Status]."
The amount of
available hard disk
space on the
destination computer,
SMTP server, or FTP
server is insufficient.
• Increase [Send Settings]
[Resolution].
• Specify a larger paper size in [Send Settings]
[Scan Ratio] [Specify Size].
Check that the amount of free space is sufficient.
269
9. Troubleshooting
Message
"Transmission has
failed."
"To check the current
status, press [Scan
Files Status]."
"Memory storage
device not detected.
Insert the device."
Cause
Solution and reference
A network error
occurred while
transferring the data
due to a busy
network or another
reason.
If the same message is displayed after scanning the
original again, consult the administrator.
An SD card or USB
flash memory device
is not recognized
properly.
• Use an SD card with a maximum capacity of
32 GB or a USB flash memory that supports
USB 2.0.
• An SD card or USB flash memory may not be
recognized in some situations such as if the
media is inserted before the application starts.
Insert the SD card or USB flash memory after
the application has started.
• Do not use an SD card or USB flash memory
that is not secured or protected by a password.
• Use media that is formatted for FAT16 or
FAT32.
• Try another SD card or USB flash memory.
• Turn off the power of the machine, wait for 10
seconds or more after confirming that the main
power indicator is turned off, and then turn on
the power.
Messages that Appear on the Computer
Message
"Any of Login User
Name, Login Password
or Driver Encryption Key
is incorrect."
270
Cause
Solution and reference
The login user name or
password entered in
[General User
Authentication] is
incorrect.
Enter the correct login user name and
password in [General User Authentication] that
is displayed after clicking [Scan]. For the login
user name and password, consult the user
administrator.
The driver encryption
key is not registered
correctly in the TWAIN
driver.
Register the driver encryption key on the
[Details] [Authenticate] tab in the TWAIN
driver. For the driver encryption key, consult
the network administrator.
When a Message Appears While Using the Scanner Function
Message
Cause
Solution and reference
"Authentication password
and/or authentication
algorithm may be
incorrect. Please check."
The SNMPv3
authentication
information registered in
Network Connection
Tool does not match the
information of the
machine.
Consult the network administrator for the
SNMPv3 authentication information, and
change the information registered in Network
Connection Tool.
"Authentication
succeeded. However, the
access privileges for
scanner function has
been denied."
The logged-in user does
not have access
privileges to use the
scanner function.
Consult the user administrator. The user
administrator can change the access
permissions in the address book.
"Cannot add any more
scanning mode."
The maximum number of Delete scanning modes that are no longer
scanning modes that
necessary.
can be registered
exceeds the maximum
number (100).
"Cannot connect to the
scanner. Check the
network Access Mask
settings in User Tools."
An access mask is
specified.
"Cannot specify any
more scanning area."
The maximum number of Delete scanning areas that are no longer
scanning areas that can necessary.
be registered exceeds
the maximum number
(100).
"Communication error
has occurred on the
network."
A communication error
has occurred on the
network.
See "Installing the TWAIN Driver", User Guide
(Full Version).
See "Confirming the Available Functions", User
Guide (Full Version).
Consult your administrator.
Check that the settings for the communication
protocol (TCP/IP) are configured correctly on
the computer.
271
9. Troubleshooting
Message
Cause
Solution and reference
"Entered User Code is
not registered or you do
not have access
privileges to use the
scanner function, please
contact your
administrator."
The correct user code is
not registered in the
TWAIN drive when
User Code
authentication is
specified on the
machine.
Register the User Code on the [Details]
[Authenticate] tab in the TWAIN driver. For the
User Code, consult the user administrator.
The User Code
registered in the TWAIN
driver is not assigned
with the privileges to use
the scanner function.
Consult the user administrator. The user
administrator can change the access
permissions in the address book.
"Error has occurred in the The scan condition
scanner."
specified in the
application exceeds the
range that can be
specified on the
machine.
A malfunction is
occurring in the driver.
See "Confirming the Available Functions", User
Guide (Full Version).
Specify the scan condition within the range
that can be specified on the machine.
page 298 "List of Specifications"
• Restart the application, and perform
scanning again.
• Install the TWAIN driver again.
A malfunction is
temporarily occurring
on the machine.
Turn off the power of the machine, wait for 10
seconds or more after confirming that the main
power indicator is turned off, and then turn on
the power.
page 9 "Turning On and Off the Power"
"Error has occurred in the An error is occurring in
scanner driver."
the driver or operating
system.
"Fatal error has occurred
in the scanner."
272
Restart the computer.
There is a problem with
the network
environment.
Check that the computer is connected to the
network correctly and in an environment
where the TCP/IP protocol can be used.
An unrecoverable error
is occurring on the
machine.
Consider repairing the machine.
When a Message Appears While Using the Scanner Function
Message
Cause
Solution and reference
"Insufficient memory.
Close all other
applications, then restart
scanning."
Other applications are
running on the
computer, and the
amount of free memory
is insufficient.
• Close applications on the computer.
"Insufficient memory.
Reduce the scanning
area."
The memory allocated
for the scanner function
is insufficient.
• Reduce the scan size or resolution. You
may be able to resolve the error also by
reducing the brightness value when
Duotone (black and white) or a high
resolution is specified.
• If the same message is displayed when
no other applications are running after
starting the computer, uninstall the
TWAIN driver, restart the computer, and
then install the TWAIN driver again.
• Specify [No Compression] on the [Initial
Settings] [Compression] tab in the
TWAIN driver.
"Invalid Winsock version.
Please use version 1.1 or
higher."
Winsock is corrupted.
Restore Winsock on the computer.
273
9. Troubleshooting
Message
Cause
"Scanner is not available. The power of the
Check the scanner
machine is not turned
connection status."
on, or the machine is not
connected to the
network correctly.
Solution and reference
• Check that the machine is turned on, and
connected to the network correctly.
• Use an application such as telnet to make
sure SNMPv1 or SNMPv2 is set as the
machine's protocol. For details about how
to check this, see the Operating
Instructions for Device Monitoring on our
website.
The firewall function is
enabled on the
computer.
Configure the firewall function of the computer
to allow communication of the application
used, or disable the firewall function.
The IP address of the
machine could not be
resolved from the host
name.
Check that the host name of the machine is
configured in Network Connection Tool that is
installed with the TWAIN driver.
The IPv6 address could
not be obtained when
only IPv6 is enabled on
the machine.
• Check whether the machine's host name
is specified in the Network Connection
Tool. For the WIA driver, check the
[Network Connection] tab in the
properties.
See "Installing the TWAIN Driver", User Guide
(Full Version).
• Log in to Web Image Monitor in the
administrator mode, and select [Active] in
[IPv4] "LLMNR" under [Device
Management] [Configuration]
"Network".
• Use Web Image Monitor to set "LLMNR"
of "IPv6" to [Active].
274
"Scanner is not available
on the specified device."
The TWAIN scanner
function is disabled on
the machine.
The TWAIN scanner function cannot be used.
"Scanner is not ready.
Check the scanner and
the options."
The exposure glass
cover or ADF is open.
Close the exposure glass cover or ADF.
When a Message Appears While Using the Scanner Function
Message
Cause
Solution and reference
"Scanning has been
aborted because
memory in Mainframe
became full."
The amount of available
space on the hard disk
of the machine is
insufficient when
scanning is performed
with the [Read-ahead]
check box selected in
the TWAIN driver.
• Clear the [Read-ahead] check box in the
TWAIN driver.
"The device's
authentication service
cannot be performed."
Authentication cannot
be performed because
the authentication
service is starting up or
busy.
• When User Code or Basic authentication
is specified, wait a while until processing
the machine address is completed.
"There is no response
from the scanner. There
may be a number of
reasons for this, e.g. the
data between the
computer and scanner
has been lost because of
an increase in network
traffic, the firewall in the
virus protection software
may be activated, or
there might be problems
with the hardware etc. If
you can not fix this
problem, please call
service."
• Erase documents that are no longer
needed from the machine.
• When Windows or LDAP authentication is
specified, wait a while until the server
becomes ready for processing. If
authentication is not possible even after
waiting for a while, consult your
administrator.
The network is busy.
Wait a while.
The firewall function is
enabled on the
computer.
Configure the firewall function of the computer
to allow communication of the application
used, or disable the firewall function.
The machine or the
computer is not
connected to the
network correctly.
Check that the machine or the computer is
connected to the network correctly.
275
9. Troubleshooting
276
Message
Cause
Solution and reference
"User Authentication in
SNMPv3 connection has
failed."
The authentication
information is registered
incorrectly in Network
Connection Tool when
SNMPv3 encrypted
communication is
enabled on the
machine.
Register the SNMPv3 authentication
information in Network Connection Tool that is
installed on the computer with the TWAIN
driver. For the SNMPv3 authentication
information, consult your network
administrator.
See "Installing the TWAIN Driver", User Guide
(Full Version).
When Other Messages Appear
When Other Messages Appear
• When confirming or changing the settings in [Settings], press [Home] (
Message
"Administrator
Authentication for User
Management must be set
to on before this selection
can be made."
"Destination list / machine
settings are updated.
Selected destinations or
function settings have
been cleared. Please reselect the settings."
"Cannot connect with the
wireless card. Turn the
main power switch off,
then check the card."
(A "wireless LAN board" is
referred to as a "wireless
card".)
Cause
) after closing [Settings].
Solution and reference
The User
Management
privilege is
disabled in the
administrator
authentication
management.
When specifying Basic, Windows, or LDAP
authentication, configure the User Management
privilege in [Settings] [Machine Features
Settings] [System Settings] [Administrator
Tools] tab [Administrator Authentication
Management].
A destination is
being registered
and devices are
being configured
using Web Image
Monitor.
Wait until the message disappears and do not turn
off the power of the machine. You may not be able
to perform operations for a while depending on the
number of destinations being registered.
• The wireless
LAN board
was not
inserted
when the
machine was
turned on.
See "Registering Administrators Before Using the
Machine", User Guide (Full Version).
Turn off the power, and then check the wireless
LAN board is inserted correctly. After this, turn on
the power again. If the message appears again,
consult your service representative.
• The wireless
LAN board
was pulled
out after the
machine was
turned on.
The settings are
not updated
although the unit is
detected.
277
9. Troubleshooting
Message
Cause
"Clean the scanning glass.
(Located next to the
exposure glass.)"
The scanning glass Clean the scanning glass or guide plate.
or guide plate of
See "Cleaning the Machine", User Guide (Full
the ADF is dirty.
Version).
"Firmware update will
start. Press [OK]. It will
start automatically after
30 seconds."
A firmware update
is available, and
the machine is
about to perform
an update.
"Internal cooling fan is
active."
The fan installed in You may hear a rotating noise while the fan is
the vent for
active, but you can continue using the machine as
cooling the interior usual.
of the machine
became active
after a large
number of pages
has been printed.
"Output Tray is full.
Remove paper."
The output tray is
full.
"Problems with the wireless The Wireless LAN
board. Please call
board can be
service."
accessed, but an
error has been
detected.
278
Solution and reference
It is recommended to apply the update, but you
can stop the updating process by pressing [Stop]
within 30 seconds after the message is displayed.
Do not turn off the power of the machine while the
updating process is in progress.
Remove the paper from the output tray.
Turn off the power of the machine, check that the
Wireless LAN board is correctly installed in the
machine, and then turn on the power.
page 9 "Turning On and Off the Power"
If the message persists even after you have turned
the power off and then on, consider repairing the
machine.
When Other Messages Appear
Message
Cause
Solution and reference
"Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."
A destination is
being registered
using Web Image
Monitor.
Wait until the message disappears and do not turn
off the power of the machine. You may not be able
to perform operations for a while depending on the
number of destinations being registered.
A specified
destination or
sender's name
was cleared when
the destination list
in the delivery
server was
updated.
Specify the destination or sender's name again.
A network error
occurred.
Check the connection between the machine and
the computer.
Anti-virus software
or a firewall
function is running
on the computer.
Add the destination list program to the exception
list in the anti-virus software on the computer, or
register the machine IP address to the exception list
in the firewall function. You can check the IP
address in [Check Status] "Network".
The logged-in user
does not have the
privileges to use
the specified
function.
Consult the user administrator. The user
administrator can change the access permissions in
the address book.
Changing the
setting is not
allowed under the
administrative
privileges granted
to the logged-in
user.
Check the administrative privilege required for
changing the specified setting.
You have tried to
delete files without
the permission to
do so.
Check your access permission for stored
documents, or delete a document you do not have
permission to delete.
"Updating the destination
list has failed. Try again?"
"You do not have the
privileges to use this
function."
"The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access
privileges will be deleted."
See "Preventing Information Leaks", User Guide
(Full Version).
See "Registering Administrators Before Using the
Machine", User Guide (Full Version).
See "Registering Administrators Before Using the
Machine", User Guide (Full Version).
279
9. Troubleshooting
Message
Cause
"Self checking..."
The machine is
performing image
adjustment
operations.
"Incompatible USB device
has been connected.
Check the USB device."
The machine
accidentally
detected a USB
cable as unusable
because dust
accumulated in the
USB port.
Solution and reference
The machine may perform periodic maintenance
during operations. The frequency and duration of
maintenance depends on the humidity,
temperature, and printing factors such as number
of prints, paper size, and paper type. Wait for the
machine to resume operation.
• Clean the USB ports on the back side and the
back left side of the machine after turning off
the power of the machine.
page 9 "Turning On and Off the Power"
• If the problem persists, consult your service
representative.
Messages that Appear When Machine Login Fails
Check the error code displayed with the "Authentication has failed." message, and taken the necessary
action.
• The letter at the beginning of the error code indicates the type of authentication specified on the
machine.
• B: Basic authentication
• W: Windows authentication
• L: LDAP authentication
Message
"Authentication has
failed."
B/W/L0103-000
280
Cause
An operation in the
TWAIN supporting
application was
performed from the
computer while a user
was logged in to the
machine or performing
the login procedure.
Solution and reference
Check whether another user is logged in to the
machine, and then perform the operation.
When Other Messages Appear
Message
"Authentication has
failed."
B/W/L0104-000
Cause
Solution and reference
An incorrect password
was entered.
Enter the correct password.
The Driver Encryption
Key is not registered
correctly in the TWAIN
driver.
Consult the network administrator whether the
Driver Encryption Key is required, and
configure the driver accordingly.
See "Specifying Login Information in the Printer
Driver", User Guide (Full Version).
See "Specifying Login Information in the LANFax Driver", User Guide (Full Version).
The network administrator can check the
setting of "Driver Encryption Key" in [Settings]
[Machine Features Settings] [System
Settings] [Administrator Tools] tab
[Extended Security].
"Authentication has
failed."
B/W/L0206-002
"Authentication has
failed."
B/W/L0206-003
"Authentication has
failed."
B/W/L0207-001
An incorrect login user
name or password was
entered.
Enter the correct login user name and
password.
A user has attempted to
log in to the functions
that can be accessed
only by the
administrator such as
[Settings] when
[Application
Authentication
Management] is
specified.
The user needs to log in from the application
login screen.
":" or another character
that cannot be used in a
login user name was
entered.
Web Image Monitor or
another method was
used to edit or create a
backup of the address
book.
• Enter the correct login user name.
• Change the user name if it contains a
space, ":" or other unusable characters.
Wait a while.
281
9. Troubleshooting
Message
"Authentication has
failed."
B/W/L0208-000
B/W/L0208-002
"Authentication has
failed."
L0307-001
"Authentication has
failed."
W0400-102
"Authentication has
failed."
W0400-200
"Authentication has
failed."
W0400-202
"Authentication has
failed."
L0400-210
282
Cause
Solution and reference
The account is locked
because the number of
failed login attempts has
exceeded the limit.
Request the user administrator to unlock the
account.
Web Image Monitor or
another method was
used to edit or create a
backup of the address
book.
Try again later.
Kerberos authentication
has failed because the
server was not
responsive.
Check whether the server is operating
normally.
Available resources are
insufficient due to too
many authentication
requests.
Try again later.
sAMAccountName was
used as the login user
name when a user in the
child domain logged in
under a parent-child
domain environment,
and ldap_bind failed.
Use UserPrincipalName as the login user
name.
The SSL settings
specified on the
authentication server
and the device do not
match.
Check whether the SSL settings specified on
the authentication server and the device match.
The login name attribute
is not specified, or an
attribute on which the
information cannot be
obtained is specified.
Check whether [Login Name Attribute] is
specified correctly.
See "Verifying Users to Operate the Machine
(User Authentication)", User Guide (Full
Version).
When Other Messages Appear
Message
"Authentication has
failed."
W/L0406-003
"Authentication has
failed."
Cause
":" or other characters
that cannot be used in a
login user name was
entered.
Solution and reference
• Enter the correct login user name.
• Change the user name if it contains a
space, ":" or other unusable characters.
W0406-101
Too many requests for
authentication occurred
at one time.
Try again later. If the problem persists, check
whether the machine is under an authentication
attack. The attack status can be checked by the
screen message, in the system log, or in the email notification sent to the administrator.
"Authentication has
failed."
A user group cannot be
obtained.
Check whether the group name registered on
the machine is correct and whether the DC
settings are configured correctly.*1
Kerberos Authentication
has failed.
Check whether the realm name registered on
the clock at the KDC (key distribution center)
and the clock of the device are
synchronized.*3
No connection is
established to the
authentication server.
Enter the server IP address in [Settings]
[Machine Features Settings] [System
Settings] [Interface Settings] tab [Ping
Command] to check whether a connection can
be established to the server.
The domain name is
incorrect or cannot be
resolved.
Check whether the domain name registered on
the machine is correct and whether the name
can be resolved.*2
The login user name or
password is incorrect.
Check the login user name and/or password
of the user registered on the server.
Too many requests for
authentication occurred
at one time.
Try again later. If the problem persists, check
whether the machine is under an authentication
attack. The attack status can be checked by the
screen message, in the system log, or in the email notification sent to the administrator.
W0406-107
"Authentication has
failed."
L0406-200
283
9. Troubleshooting
Message
"Authentication has
failed."
L0406-201
"Authentication has
failed."
L0406-202
Cause
[Off] is specified in the
Set "Authentication" to a setting other than
authentication settings of [Off] in [Settings] [Machine Features
the LDAP server.
Settings] [System Settings] [Administrator
Tools] tab [Program / Change / Delete
LDAP Server].
The LDAP authentication
settings or LDAP server
settings are incorrect.
The login user name or
password is incorrect.
Enter the correct login user name and
password. Change the login user name if it
exceeds 128 bytes in length or contains a
space, ":" or other unusable character.
The simplified
authentication mode is
incorrectly used.
Check whether the server name, login user
name, password, and information entered into
the search filter are correct. Note that
authentication cannot be performed if
obtaining DN of the login user name under the
representative account fails in the simple
authentication mode.
Kerberos Authentication
has failed.
Check whether the realm name registered on
the clock at the KDC (key distribution center)
and the clock of the device are
synchronized.*3
There was no response
returned from the
authentication server,
and an authentication
timeout error occurred.
Check the status of the network and the server
to use for authentication.
L0406-204
"Authentication has
failed."
W/L0409-000
"Authentication has
failed."
W/L0511-000
W0517-000
284
Check whether the LDAP authentication
settings or LDAP server settings are correctly
configured.*4
Check whether the SSL settings are supported
on the LDAP server.
L0406-203
"Authentication has
failed."
Solution and reference
The user registered on
the machine has the
same name as another
user distinguished by the
unique attribute of the
authentication server.
• Delete the older user that is redundant, or
change the login name.
• If the message is displayed after switching
the authentication server, delete the user
on the old server.
When Other Messages Appear
Message
"Authentication has
failed."
W/L0606-004
"Authentication has
failed."
W/L0607-001
"Authentication has
failed."
W/L0612-005
"Authentication has
failed."
W/L0707-001
Cause
Solution and reference
A user name that cannot
be specified in the login
user name was
specified.
Do not use "other", "admin", "supervisor", or
"HIDE*" in user account names.
Web Image Monitor or
another method was
used to edit or create a
backup of the address
book.
Wait a while.
The number of users
Ask the user administrator to delete users that
registered in the address are no longer needed from the address book.
book has reached the
upper limit, and autoregistration failed.
Web Image Monitor or
another method was
used to edit or create a
backup of the address
book.
Wait a while.
*1 When obtaining user groups, check the following:
• The user account that can obtain user groups is sAMAccountName (user). Do not use
UserPrincipalName ([email protected]) as the user name.
• Check whether the name in "Group" is correctly specified including the case-sensitivity in [Settings]
[Machine Features Settings] [System Settings] [Administrator Tools] tab [User
Authentication Management] [Windows Auth.].
• Select the user in the address book, press [Edit], and then check that [User Management / Others]
tab [User Management] [Available Functions / Applications] check box is cleared.
• Check whether "Global Scope" is specified as the scope of the group in a property for the user
group created in DC, and the group type specified in "Security". Also check whether an account is
registered to the user group that has been created. If more than one DC exists, check whether a
trust relationship between DCs is established.
*2 To resolve the domain name, see the following:
• Check whether [Domain Name] and [DNS Configuration] or [WINS Configuration] is specified
correctly in [Settings] [Machine Features Settings] [System Settings] [Interface Settings]
tab.
285
9. Troubleshooting
• Enter the IP address in [Domain Name] to check the connection. If authentication can be performed
using the IP address, check [DNS Configuration] or [WINS Configuration] again.
• If authentication by IP address is not possible, check whether LM/NTLM is set to be denied in the
domain controller security policy or domain security policy. Also check that the port is not closed in
the firewall between the device and the domain controller or in the firewall settings of the domain
controller. When the Windows firewall is enabled, create a new rule that allows communication on
port 137 and port 139 in "Advanced" of the Windows firewall. Open the TCP/IP properties from
the network connection properties, select the "Enable NetBIOS Over TCP/IP" check box on the
[Advanced] [WINS] tab, and open port 137.
*3 For Kerberos authentication, check the following:
• Check that "Realm Name", "KDC Server Name", "Domain Name" are specified correctly in
[Settings] [Machine Features Settings] [System Settings] [Administrator Tools] tab
[Program / Change / Delete Realm]. Enter "Realm Name" in upper case.
• Configure the setting so that the difference in time between the clocks on KDC and device is less
than five minutes. The clock on the machine can be adjusted in [Settings] [Machine Features
Settings] [System Settings] [Timer Settings] tab [Set Time].
• Kerberos authentication fails if auto-obtaining of KDC in Windows authentication fails. When autoobtaining cannot be activated, switch to manual.
*4 For LDAP settings, check the following:
• Check whether the LDAP server is correctly specified in [Settings] [Machine Features Settings]
[System Settings] [Administrator Tools] tab [User Authentication Management] [LDAP
Auth.] and Login Name Attribute is registered correctly.
• Check that the representative account is registered in "Authentication" "Kerberos Authentication"
under [Settings] [Machine Features Settings] [System Settings] [Administrator Tools] tab
[Program / Change / Delete LDAP Server], and then execute [Connection Test].
See "Programming the LDAP Server", User Guide (Full Version).
• If the connection test fails, check whether [Domain Name] and [DNS Configuration] or [WINS
Configuration] is specified correctly on the [Settings] [Machine Features Settings] [System
Settings] [Interface Settings] tab.
Messages that Appear When Logging in to the Machine Using an IC Card Fails
Message
"Authentication has
failed."
*0150-401
286
Cause
The card is locked
because the number of
times an incorrect PIN
code was entered
exceeds the limit.
Solution and reference
Unlock the card.
When Other Messages Appear
Message
"Authentication has
failed."
Cause
Solution and reference
An incorrect PIN code
was entered.
Enter the correct PIN.
The card authentication
device has been
removed or is not
connected properly.
Connect the card authentication device again.
Connect the card authentication device to the
USB2.0 Interface Type A on the back left side
of the machine.
Reading of an IC card
has failed.
Set the IC card on the authentication device
correctly and for a longer duration.
An incorrect user name
or password was
entered.
Enter the correct user name and password.
The card authentication
device has been
removed or is not
connected properly.
Connect the card authentication device again.
Connect the card authentication device to the
USB2.0 Interface Type A on the back left side
of the machine.
A malfunction is
temporarily occurring
on the machine.
Turn off the power of the machine, wait for 10
seconds or more after confirming that the main
power indicator is turned off, and then turn on
the power.
*0151-401
"Authentication has
failed."
*0153-402
"Authentication has
failed."
*0154-402
"Authentication has
failed."
*0156-401
"The card authentication
device is not connected."
page 9 "Turning On and Off the Power"
Messages that Appear When the LDAP Server Is Unavailable
Message
"Connection with LDAP
server has failed. Check
the server status."
Cause
The network is busy.
Solution and reference
Try again.
The setting information is Check the setting information of the [Settings]
incorrect.
[Machine Features Settings] [System
Settings] [Administrator Tools] tab
[Program / Change / Delete LDAP Server].
See "Programming the LDAP Server", User
Guide (Full Version).
287
9. Troubleshooting
Message
"Exceeded time limit for
LDAP server search.
Check the server status."
Cause
The network is busy.
Solution and reference
Try again.
The setting information is Check the setting information of the [Settings]
incorrect.
[Machine Features Settings] [System
Settings] [Administrator Tools] tab
[Program / Change / Delete LDAP Server].
See "Programming the LDAP Server", User
Guide (Full Version).
"LDAP server
authentication has failed.
Check the settings."
The user name or
password is incorrect.
Select the user in the address book, press
[Edit], and specify the correct user name and
password in [User Management / Others] tab
[User Management] [LDAP
Authentication Info].
See "Registering a User in the Address Book
and Specifying the Login Information", User
Guide (Full Version).
Messages that Appear When There Is a Problem with the Certificate
Message
Cause
Solution and reference
"XXX because the device
certificate used for the S/
MIME signature is not
currently valid."
The device certificate
used for the S/MIME
signature is not currently
valid.
Install a new device certificate used for the S/
MIME signature.
(procedure described in
place of XXX)
"XXX because there is a
problem with the Digital
Signature's device
certificate. Check the
device certificate."
(procedure described in
place of XXX)
288
See "Encrypting Network Communication",
User Guide (Full Version).
When Other Messages Appear
Message
"XXX because the Digital
Signature's device
certificate is not currently
valid."
(procedure described in
place of XXX)
"XXX because there is a
problem with the device
certificate used for the S/
MIME signature. Check
the device certificate."
Cause
The device certificate
used for the digital
signature in PDF or
PDF/A is not currently
valid.
Solution and reference
Use a valid device certificate for the digital
signature in PDF or PDF/A.
See "Scanning an Original as a PDF with
Security Setting Specified", User Guide (Full
Version).
The device certificate
used for the digital
signature in PDF or
PDF/A is missing or
invalid.
(procedure described in
place of XXX)
"The destination cannot
be selected because its
encryption certificate is
not currently valid."
The user certificate
(destination certificate)
has expired.
Install a new user certificate.
See "Encrypting Network Communication",
User Guide (Full Version).
"The group destination
cannot be selected
because it contains a
destination with an
encryption certificate that
is not currently valid."
"Transmission cannot be
performed because the
encryption certificate is
not currently valid."
289
9. Troubleshooting
Messages that Appear When an Application Site Cannot Be Used
Message
"A server error has
occurred."
"Cannot connect to
server which installs
applications. Check
maintenance information
on Information screen or
network settings."
Cause
An unexpected error
has occurred on the
server.
Cannot connect to the
installation server.
Solution and reference
• See the server maintenance information in
[Information].
• Check whether the network settings
([DNS Configuration], [Proxy Settings])
are correctly configured.
See "Installing an Application from
Application Site", User Guide (Full
Version).
"Could not update the
firmware."
"Failed to download the
application"
"Failed to install the
application because an
error has occurred."
"Could not restore the
firmware because the
required data does not
exist."
The firmware from
Application Site has not
been updated.
"JavaTM Platform has not JavaVM is not running.
been started. Install the
application after JavaTM
Platform has been started
from Web Image
Monitor."
290
The firmware cannot be recovered.
Log in to Web Image Monitor in the
administrator mode, and start "JavaTM
Platform" in [Device Management]
[Configuration] [Extended Feature Settings]
[Startup Setting] [Start Up/Stop].
"The specified page
cannot be found."
An error has occurred in See the server maintenance information in
Application Site.
[Information].
"There is insufficient
space to store internally,
delete any unnecessary
applications."
The remaining free
space on the hard disk
is insufficient.
Delete applications that are not necessary.
When Paper or an Original Is Jammed
When Paper or an Original Is Jammed
Remove the jammed sheet by following the procedure described in the animated illustration displayed
on the control panel. If paper jams occur frequently, check the condition of the paper and the settings in
[Tray Paper Settings].
Be careful not to rip the jammed paper and leave small pieces inside the machine when removing. Hold
on the left and right edges of the paper firmly and apply force evenly to pull out the paper.
• There are highly-heated parts inside the machine. When removing misfed paper, do not touch
areas other than those specified in this manual. Touching those areas can result in burns.
• When replacing paper or removing jammed paper, make sure not to trap or injure your fingers.
• When replacing paper or removing jammed paper, close the front cover and do these tasks
one tray at a time.
• Close all the paper trays before opening the front cover to remove jammed paper or replace
supplies.
• Do not turn off the power of the machine when removing the jammed paper. If you turn off the
power, the specified settings values are reset.
• Only perform the operation described in the animated illustration. Failure to do so may degrade
the print quality or cause a malfunction.
1. Follow the procedure described in the animated illustration to remove the jammed paper.
EAT776
2. Close all covers that have been opened.
• If the jammed paper was torn apart while removing it, check that all pieces are accounted for.
• If paper becomes trapped between the tray and the machine while removing jammed paper, pull
out the tray completely and then remove the paper.
291
9. Troubleshooting
• If the message remains displayed even after you remove the jammed paper, open the front cover
completely and then close it. Check whether any paper is jammed in another location on the screen
shown in Step 1 if the message persists.
• Multiple paper misfeed locations may be indicated at the same time. When this happens, check all
the areas indicated.
• If there is no misfed paper in the area you check first, see the other areas that are indicated.
• If paper misfeed message (B) appears, carefully remove jammed paper from behind the
registration roller.
EAT772
• If a paper misfeed occurs, remove paper left in the machine or caught among parts of the machine.
• If you notice a paper jam about to occur in the ADF, press [Stop] to pause scanning, and place the
original in the ADF again.
If Paper Jams Occur Frequently
Check that the paper is loaded properly and the settings in [Tray Paper Settings] are specified correctly.
Paper condition
Items to check
Are the sheets of paper
in close contact with
each other?
Solution if applicable
Fan the sheets thoroughly before loading them in the tray.
DZB723
292
When Paper or an Original Is Jammed
Items to check
Are the sheets of paper
curled?
Solution if applicable
• Correct the curl before loading the paper in the tray. When the
paper supports duplex printing, fan the paper thoroughly and
turn over the paper.
• To prevent paper becoming curled, store the paper horizontally
on a flat surface.
Is the paper flat and not
folded or wrinkled?
• Load new paper with no folds or wrinkles.
Is the paper dry and not
moist?
• Load paper that has been stored in a dry environment.
• Do not use paper that has been used for copying or printing on
a copy, printer, or MFP other than the machine.
• Store paper in an environment where the humidity is below 70
%. Once the packaging material containing the paper has been
opened, place the paper in a plastic bag to keep it dry.
Is the cut surface of the
paper smooth and
clean?
If the cut surface is uneven, set the paper in a different orientation so
that the cut surface faces another direction. When the paper supports
duplex printing, turn over the paper.
Is the paper too thick?
Check the specifications for the paper that can be used on the
machine, and load paper that is supported.
Is the paper too thin?
page 190 "Recommended Paper Sizes and Types"
Condition of the loaded paper
Items to check
Are too many sheets of
paper loaded?
Solution if applicable
Load paper below the upper limit mark (
tray.
or
) in the
293
9. Troubleshooting
Items to check
Are the side fence and
end fence in the paper
source tray of the
mainframe properly
adjusted to the paper
size?
Solution if applicable
• Adjust the side fence or end fence so that there is no gap
between the fence and loaded paper.
• When loading only a small amount of paper in the tray, adjust
the fences so that they do not press too tight against the paper.
EAT058
• Push the paper tray slowly in to the machine. If the tray is
pushed with force, the side fence may move slightly.
Is the bypass tray used
correctly?
• Set the machine in a location where the bypass tray and the
loaded paper do not come in contact with the wall.
• Adjust the paper guides on the left and right sides of the tray to
match the paper size.
• When loading paper that is larger than A4
pull out the extender.
EAT771
• Also check the basic procedure for loading paper into the machine again.
page 181 "Loading Paper into the Paper Tray"
294
or 81/2 × 11 ,
When Paper or an Original Is Jammed
Tray Paper Settings
Items to check
Solution if applicable
Do the paper size and
the setting in [Settings]
[Tray Paper Settings]
match?
• Specify a setting that matches the loaded paper in "Paper Size".
Press [Home] ( ) after specifying the settings.
295
9. Troubleshooting
296
10. Specifications for the Machine
Model-Specific Information
This section explains how you can identify the region your machine belongs to.
There is a label on the rear of the machine, located in the position shown below. The label contains
details that identify the region your machine belongs to. Read the label.
EAT881
The following information is region-specific. Read the information under the symbol that corresponds to
the region of your machine.
(mainly Europe and Asia)
If the label contains the following, your machine is a region A model:
• CODE XXXX -27, -29
• 220–240 V
(mainly North America)
If the label contains the following, your machine is a region B model:
• CODE XXXX -17
• 120–127 V
• Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a
Region A model, refer to the metric units. If your machine is a Region B model, refer to the inch
units.
• If your machine is a region A model and "CODE XXXX -27" is printed on the label, see
"
(mainly Europe)" also.
• If your machine is a region A model and "CODE XXXX -29" is printed on the label, see
"
(mainly Asia)" also.
297
10. Specifications for the Machine
List of Specifications
• We have licenses from the authors to use their software including open sources. Refer to the files in
the Licenses folder included in the supplied CD-ROM for statements requested from the authors.
• Some open-source software and licensed software in the CD-ROM are not used, depending on the
machine’s options and software versions.
Specifications for the Main Unit
Item
Specifications
Configuration
Desktop
Memory
2 GB
Hard disk size
320 GB
Copy process
Laser beam scanning and electro-photographic printing
Exposure glass
Stationary original exposure type
Scan method
Flatbed scanning
Warm-up time
• Normal mode: 60 seconds
(23°C (73.4°F), rated
voltage)
• Quick mode: 25 seconds
First copy time
6.7 seconds
(A4 , 81/2 × 11 , Tray 1, exposure glass)
First print time
• IM 550F: 3.8 seconds
• IM 600F/IM 600SRF: 3.7 seconds
(A4 , 81/2 × 11 , Tray 1)
Copy/print speed (per
minute)
• IM 550F
• A4 , 55 sheets/minute
• 81/2 × 11 , 57 sheets/minute
• IM 600F/IM 600SRF
• A4 , 60 sheets/minute
• 81/2 × 14 , 62 sheets/minute
298
List of Specifications
Item
Specifications
Maximum original size
(mainly Europe and Asia)
A4
(mainly North America)
81/
2 × 14
Original scanning area
• Exposure Glass
2
1
DZW788
1. Vertical: Up to 216 mm (8.5 inches)
2. Horizontal: Up to 356 mm (14.0 inches)
• ADF
2
1
DZW789
1. Vertical: 105 to 216 mm (4.2 to 8.5 inches)
2. Horizontal: 148 to 356 mm (5.9 to 14.0 inches)
Originals
Copy size
Sheet, book, three-dimensional object
• Tray 1, Bypass Tray:
page 190 "Recommended Paper Sizes and Types"
• Duplex:
A4 , A5 , B5 JIS , 81/2 × 14 , 81/2 × 13 , 81/2 × 11 ,
81/4 × 14 , 81/4 × 13 , 8 × 13 , 8 × 10 , 71/4 × 101/2 ,
51/2 × 81/2 , 16K , 81/2 × 132/5
• Duplex (Custom Size):
Vertical: 210.0–356.0 mm (8.27-14.01 inches)
Horizontal: 139.7–216.0 mm (5.50–8.50 inches)
299
10. Specifications for the Machine
Item
Paper weight
Specifications
• Tray 1, Bypass tray:
page 190 "Recommended Paper Sizes and Types"
• Duplex:
64–120 g/m2 (17 lb. Bond–44 lb. Cover) *1
Missing image area
(Copy)
1
Print
Ðòéîô áòåá
area
2
4
3
DZX710
1. Leading edge: 4.0 ± 2.5 mm (0.16 ± 0.10 inches)
2. Trailing edge: Approx. 4.0 mm (0.16 inches)
3. Left edge: 4.0 ± 2.5 mm (0.16 ± 0.10 inches)
4. Right edge: Approx. 4.0 mm (0.16 inches)
Preset reproduction ratio
(mainly Europe and Asia)
Preset reproduction ratios (%):
• Enlargement: 200, 141
• Full size: 100
• Reduction: 93, 71, 50
(mainly North America)
Preset reproduction ratios (%):
• Enlargement: 155, 129
• Full size: 100
• Reduction: 93, 78, 65
Reproduction ratio (zoom)
300
From 25–400% in increments of 1%
List of Specifications
Item
Specifications
Resolution (scanning
originals)
600 × 600 dpi
Resolution (copying)
600 × 600 dpi
Tone
256 tones
Paper capacity (80 g/m2,
20 lb. Bond)
page 190 "Recommended Paper Sizes and Types"
Continuous copy run
1–999 sheets
Duplex
Standard
Power requirements
(mainly Europe and Asia)
220–240 V, 6 A, 50/60 Hz
(mainly North America)
120–127 V, 11.5 A, 60 Hz
Power consumption (Main
unit only)
(mainly Europe
and Asia)
• IM 550F
Ready: 88.2 W
During printing: 710 W
Maximum: 1500 W
• IM 600F
Ready: 88.0 W
During printing: 758 W
Maximum: 1500 W
• IM 600SRF
Ready: 93.8 W
During printing: 749 W
Maximum: 1500 W
The power level when the main switch is turned off and the power cord
is plugged into an outlet: 1 W or less
Power consumption
(Complete system)
(mainly Europe
Maximum: 1500 W or less
• The complete system consists of the main unit, four 500-sheet
paper feed units, wireless LAN board, and an expansion memory.
and Asia)
301
10. Specifications for the Machine
Item
Power consumption (Main
unit only)
(mainly North
America)
Specifications
• IM 550F
Ready: 87.4 W
During printing: 760 W
Maximum: 1500 W
• IM 600F
Ready: 86.7 W
During printing: 789 W
Maximum: 1500 W
• IM 600SRF
Ready: 94.1 W
During printing: 805 W
Maximum: 1500 W
The power level when the main switch is turned off and the power cord
is plugged into an outlet: 1 W or less
Power consumption
(Complete system)
(mainly North
Maximum: 1500 W or less
• The complete system consists of the main unit, four 500-sheet
paper feed units, wireless LAN board, and an expansion memory.
America)
Dimensions
• IM 550F/IM 600F (W × D × H up to ADF):
480 × 539 × 644 mm (18.9 × 21.2 × 25.4 inches)
• IM 600SRF (W × D × H up to ADF):
480 × 543 × 740 mm (18.9 × 21.4 × 29.2 inches)
Space for main unit
(W × D)
• IM 550F/IM 600F
980 × 1,339 mm (38.6 × 52.7 inches) (including the bypass tray
and output trays)
• IM 600SRF
1,080 × 1,343 mm (42.5 × 52.9 inches) (including the bypass
tray and output trays)
302
List of Specifications
Item
Noise emission (Sound
power level: Main unit
only)
Specifications
• IM 550F
Stand-by: 30.8 dB (A)
Copying: 68.8 dB (A)
• IM 600F
Stand-by: 30.3 dB (A)
Copying: 69.6 dB (A)
• IM 600SRF
Stand-by: 30.2 dB (A)
Copying: 69.1 dB (A)
Noise emission (Sound
power level: Complete
system)
• IM 550F
Stand-by: 30.8 dB (A)
Copying: 73.6 dB (A)
• IM 600F
Stand-by: 30.9 dB (A)
Copying: 73.8 dB (A)
• IM 600SRF
Stand-by: 31.0 dB (A)
Copying: 74.5 dB (A)
Noise emission (Sound
pressure level: Main unit
only)
• IM 550F
Stand-by: 21.3 dB (A)
Copying: 58.1 dB (A)
• IM 600F
Stand-by: 20.9 dB (A)
Copying: 59.6 dB (A)
• IM 600SRF
Stand-by: 20.6 dB (A)
Copying: 58.6 dB (A)
303
10. Specifications for the Machine
Item
Noise emission (Sound
pressure level: Complete
system)
Specifications
• IM 550F
Stand-by: 20.5 dB (A)
Copying: 60.9 dB (A)
• IM 600F
Stand-by: 21.1 dB (A)
Copying: 60.6 dB (A)
• IM 600SRF
Stand-by: 21.0 dB (A)
Copying: 61.5 dB (A)
Noise emission
• Sound power levels and sound pressure levels are actual values
measured in accordance with ISO 7779.
• Sound pressure levels are measured from the position of the
bystander.
• The complete system of the IM 550F/IM 600F/IM 600SRF
consists of the main unit, four 500-sheet paper feed units, and the
caster table.
Weight
• IM 550F/IM 600F: Approx. 29 kg (64 lb.)
• IM 600SRF: Approx. 40 kg (88 lb.)
*1 Paper type used for two-sided print: Plain 1, Plain 2, Recycled Paper, Special Paper 1, Special Paper 2,
Special Paper 3, Middle Thick, Thick Paper 1, Color Paper, Letterhead
304
List of Specifications
Specifications for the Document Server
Item
HDD (Document Server)
Specifications
Approx. 76 GB
Maximum: 9,000 pages (Total number of pages that can be stored
with all functions combined.)
Copy/A4 original: Approx. 2,000 pages
Printer/A4/600 dpi, 1 bit: Approx. 2,000 pages
Scanner/Full Color/A4/200 dpi, 8 bits/JPEG: Approx. 2,000 pages
(Under the printer and scanner modes, the number of the pages that
can be stored depends on the print image and original.)
Maximum number of stored
documents
3,000 documents
Number of pages supported Maximum: 2,000 pages
by memory sorting
Copy/A4 original: Approx. 2,000 pages
Printer/A4/600 dpi, 1 bit: Approx. 2,000 pages
(Under the printer mode, the number of pages that can be sorted
depends on the print image.)
• After the documents have been stored up to the maximum, no more document can be stored.
Delete unneeded documents.
Specifications for Facsimile
This function may not be used depending on the telephone line or area status.
• To connect the machine to the network, use a LAN cable supporting 1000BASE-T, 100BASE-TX,
and 10BASE-T. The length of the usable cable is up to 100 m.
Fax Transmissions and Reception
Item
Standard
Specifications
G3
305
10. Specifications for the Machine
Item
Resolution
Specifications
• Standard: 8 × 3.85 lines/mm, 200 × 100 dpi (Standard
character), 8 × 7.7 lines/mm, 200 × 200 dpi (Detail character)
• Optional: 16 × 15.4 lines/mm, 400 × 400 dpi (Super Fine
character)*1
Transmission time
3 seconds at 28,800 bps, Standard resolution (JBIG transmission: 2
seconds)
Data compression method
MH, MR, MMR, JBIG*2
Maximum original size
Standard: A4
or 81/2 × 14
Custom (W × H): 216 × 356 mm (8.5 × 14.0 inches)
Maximum scanning size
216 × 356 mm (8.5 × 14.0 inches)
Print process
Laser beam scanning and electro-photographic printing
Transmission speed
33,600 / 31,200 / 28,800 / 26,400 / 24,000 / 21,600 /
19,200 / 16,800 / 14,400 / 12,000 / 9,600 / 7,200 / 4,800 /
2,400 bps (auto shift down system)
*1 For Super Fine transmission, an expansion memory (optional) is required.
*2 JBIG transmission cannot be performed if the JBIG reception and ECM functions are not available on the
destination fax. The ECM function is valid for communication over the G3 line.
Internet Fax Transmissions and Reception
Item
Network
Specifications
• Standard:
Ethernet (10BASE-T/100BASE-TX/1000BASE-T)
• Option:
IEEE 802.11a/b/g/n wireless LAN interface
Transmit function
Scan line density
E-mail
• Standard: 200 × 100 dpi (Standard character), 200 × 200 dpi
(Detail character)
• Optional: 200 × 400 dpi, 400 × 400 dpi (Super Fine
character)*1*2
Original size: Scanning
width
306
210 mm (A4 )
List of Specifications
Item
Communication Protocols
Specifications
• Transmission:
SMTP, TCP/IP
• Reception:
POP3, SMTP, IMAP4, TCP/IP
E-mail format
Single/Multi-part, MIME Conversion
Attached file forms: TIFF-F (MH, MR*1, MMR*1 compression)
Internet communication
Send and receive e-mail with a computer that has an e-mail address
Encryption method (for
forwarding)
S/MIME
Internet Fax send functions:
Automatic conversion of sent documents to e-mail format and e-mail
transmission. Memory transmission only.
Internet Fax receive
functions
Automatic detection and printing of appended TIFF-F (MH) files and
ASCII text.
Memory reception only.
*1 Full mode
*2 For superfine-character transmission, an expansion memory (optional) is required.
IP-Fax Transmissions and Reception
Item
Network
Specifications
• Standard:
Ethernet (10BASE-T/100BASE-TX/1000BASE-T)
• Option:
IEEE 802.11a/b/g/n wireless LAN interface
Scan line density
• Standard: 8 × 3.85 lines/mm, 200 × 100 dpi (Standard
character), 8 × 7.7 lines/mm, 200 × 200 dpi (Detail character)
• Optional: 8 × 15.4 lines/mm, 16 × 15.4 lines/mm, 400 × 400
dpi (Super Fine character)*1
Maximum original size
Standard: A4
or 81/2 × 14
Custom (W × H): 216 × 356 mm (8.5 × 14.0 inches)
Maximum scanning size
216 × 356 mm (8.5 × 14.0 inches)
307
10. Specifications for the Machine
Item
Specifications
Transmission protocol
Recommendation: T.38, TCP, UDP/IP communication, SIP (RFC 3261
compliant), H.323 v2
Compatible machines
IP-Fax compatible machines
IP-Fax transmission function
Specify an IP address and send faxes to an IP-Fax compatible fax
through a network.
Also capable of sending faxes to a G3 fax connected to a telephone
line via a VoIP gateway.
IP-Fax reception function
Receive faxes sent from an IP-Fax compatible fax through a network.
Also capable of receiving faxes from a G3 fax connected to a
telephone line via a VoIP gateway.
*1 For detail-character and superfine-character transmission, an expansion memory (optional) is required.
Validated Peripherals
Item
Gateway (T.38 compliant)
Specifications
• InnovaPhone VoIP-Gateway IP305
Software version: v7 hotfix (09-70300.17)
• Cisco VoIP-Gateway (Operation confirmed with H.323)
Software version: IOS12.3 (5)
Platform: Cisco2600XM, 3725, 847-4V, 26xx, 36xx, 37xx,
7200, AS5300, ICS 7750
• Siemens VoIP-Gateway RG8300 (Operation confirmed with SIP)
Software version: Version 5
• Alcatel VX1200 (Operation confirmed with SIP)
Software version: 4.4.4 v69
• FaxBack FMIS (Operation confirmed with SIP)
Software version: 8.6.5250.761
• NEC Sphericall (Operation confirmed with SIP)
Software version: 6.0
308
List of Specifications
Item
Gatekeeper
Specifications
• InnovaPhone VoIP-Gateway IP305
Software version: v7 hotfix (09-70300.17)
• Cisco Gatekeeper
Software version: IOS12.1 (2) T
Platform: Cisco2600XM, 3620, 3640, 3660, 3725, 3745,
7200, 7400
SIP server
• Cisco SIP proxy server
Software version: Version 2.0
• Cisco VoIP-Gateway
Software version: IOS12.3 (17) a
Platform: Cisco3725 (256Mbyte RAM), Cisco2621XM
(128Mbyte RAM)
• Cisco unified CallManager
Software version: Ver10.5.2
• InnovaPhone VoIP-Gateway IP305
Software version: v7 hotfix (09-70300.17)
• Siemens HiPath8000 (Operation confirmed with SIP)
Software version: Voice redundant v4
• Alcatel OXE 4.1.503 (Operation confirmed with SIP)
Software version: 4.1.503
• FaxBack FMIS (Operation confirmed with SIP)
Software version: 8.6.5250.761
• NEC Sphericall (Operation confirmed with SIP)
Software version: 6.0
• AVAYA PBX (Operation confirmed with SIP)
Software version: 5.2.1
• You can assign multiple addresses of the machine in the IPv6 environment, but only one address
can receive IP-fax.
• The SIP connection is specified to connect to either IPv4 or IPv6 depending on the environment of
the machine. To change the setting, contact your local dealer.
309
10. Specifications for the Machine
E-mail Transmission and Folder Transmission (Fax (Classic) only)
Item
Network
Specifications
• Standard:
Ethernet (10BASE-T/100BASE-TX/1000BASE-T)
• Option:
IEEE 802.11a/b/g/n wireless LAN interface
Scan line density
• Standard: 200 × 100 dpi (Standard character)*1, 200 × 200
dpi (Detail character)
• Optional: 200 × 400 dpi, 400 × 400 dpi (Super Fine
character)*2
Maximum original size
Standard: A4
or 81/2 × 14
Custom (W × H): 216 × 356 mm (8.5 × 14.0 inches)
Maximum scanning size (w
× h)
216 × 356 mm (8.5 × 14.0 inches)
E-mail transmission
protocols
SMTP, TCP/IP
Protocols for sending files to
folders
SMB, FTP, TCP/IP
E-mail format
Single/Multi-part, MIME Conversion
File formats
TIFF (MH, MR, MMR compression), PDF, PDF/A
When you select PDF or PDF/A for the file format, you can attach a
digital signature.
Authentication methods
SMTP-AUTH, POP before SMTP, A-POP
Encryption method
S/MIME
E-mail sending functions
Automatically converts documents to e-mail format and sends them as
e-mail.
Sending to folder functions
Sends scanned files over the network to shared folders or FTP server
folders.
*1 When you send documents in TIFF format.
*2 For detail-character and superfine-character transmission, an expansion memory (optional) is required.
310
List of Specifications
E-mail Reception
Item
Specifications
Network
• Standard:
Ethernet (10BASE-T/100BASE-TX/1000BASE-T)
• Option:
IEEE 802.11a/b/g/n wireless LAN interface
E-mail reception protocols
(Mail to Print)
POP3, SMTP, IMAP4, TCP/IP
E-mail format
Single/Multi-part, MIME Conversion
File formats (Mail to Print)
JPEG (JFIF), PDF
Authentication methods
SMTP-AUTH, POP before SMTP, A-POP
Encryption method
S/MIME
E-mail receiving functions
Automatically detects and outputs JPEG and PDF documents attached
to received e-mail.
Specifications for Printer
• To connect the machine to the network, use a LAN cable supporting 1000BASE-T, 100BASE-TX,
and 10BASE-T. The length of the usable cable is up to 100 m.
Item
Printing speed
Specifications
• IM 550F
• A4 , 55 sheets/minute
• 81/2 × 11 , 57 sheets/minute
• IM 600F/IM 600SRF
• A4 , 60 sheets/minute
• 81/2 × 11 , 62 sheets/minute
(A4 , 81/2 × 11 , plain paper)
Resolution
300 × 300 dpi, 600 × 600 dpi, 1,200 × 1,200 dpi
311
10. Specifications for the Machine
Item
Printer language
Specifications
• Standard:
PJL, RPCS, PCL 5e/XL, IRIPS PS3, IRIPS PDF Direct, MediaPrint
(JPEG, TIFF)
• Option:
PostScript 3, PDF Direct, IPDS, XPS
Interface
• Standard:
Ethernet (10BASE-T/100BASE-TX/1000BASE-T)
USB2.0 (Type B) port
USB2.0 (Type A) port (on the control panel)
SD card slot (on the control panel)
• Option:
IEEE 1284 parallel interface
IEEE 802.11a/b/g/n wireless LAN interface
File format converter
Device server option
Network protocol
USB interface
TCP/IP (IPv4, IPv6)
• Transmission spec:
USB 2.0 Standard
• Connectable device:
Devices corresponding to USB 2.0 Standard
Operating system
• Windows 7/8.1/10
• Windows Server 2008/2008 R2/2012/2012
R2/2016/2019
• OS X 10.11 or later
Fonts
• PostScript 3 Emulation, PCL 5e/6: 93 fonts
• PDF: 136 fonts, PDF Emulation: 93 fonts
• Genuine Adobe PostScript 3: 136 fonts
• IPDS: 108 fonts
312
List of Specifications
Item
Store function
Specifications
Total number of documents that can be stored: Up to 100 documents
Number of pages for each document that can be stored: Up to 2,000
pages
Total number of pages of all documents that can be stored: Up to
9,000 pages
Sort function
Number of pages that can be sorted: Up to 2,000 pages
Number of copies that can be sorted: Up to 999 copies
• The maximum length for the cable connecting the machine to an Ethernet network is 100 meters.
• When you are using silent mode, the print speed may be slower.
Specifications for Scanner
• To connect the machine to the network, use a LAN cable supporting 1000BASE-T, 100BASE-TX,
and 10BASE-T. The length of the usable cable is up to 100 m.
Scanning
Item
Specifications
Type
Full-color scanner
Scan method
Flatbed scanning
Image sensor type
• Exposure glass: CCD Image Sensor
• ADF:
• Front side: CCD Image Sensor
• Back side: CIS
Scan type
Original sizes that can be
scanned
Sheet, book, three-dimensional object
• Length: 10–216 mm (0.4–8.5 inches)
• Width: 10–356 mm (0.4–14.0 inches)
313
10. Specifications for the Machine
Item
Scan speed
Specifications
• A4 :
60 pages/minute (black and white)
40 pages/minute (full color)
• 81/2 × 11 :
62 pages/minute (black and white)
42 pages/minute (full color)
When using the Scan to Folder (Original size: A4 /81/2 × 11 ,
Resolution: 300 dpi, one-side scanning):
• Black and white
Original Type: B & W: Text / Photo, Compression (Black &
White): MMR, ITU-T No1 Chart
• Full color
Original Type: Full Color: Text / Photo, Compression (Gray
Scale / Full Color): Default, Original Chart
Scanning speed differs depending on the operating environment of the
machine and computer, scan settings, and the content of originals.
Tone
• Black & White: 2 tones
• Full Color/Gray Scale: 256 tones
Basic scanning resolution:
200 dpi
Image compression type for
black and white (two-value)
TIFF (MH, MR, MMR, JBIG2)
Image compression type for
gray scale/full color
JPEG
Interface
• Standard:
Ethernet (10BASE-T/100BASE-TX/1000BASE-T)
USB 2.0 (Type A) port (on the control panel)
SD card slot (on the control panel)
• Option:
IEEE 802.11a/b/g/n wireless LAN interface
314
Network protocol
TCP/IP
WSD
Supported
List of Specifications
Item
Specifications
Supported*1
DSM
*1 The function can be used only in Scanner (Classic).
E-mail transmission
Item
Specifications
Scanning resolution
100 dpi, 200 dpi, 300 dpi, 400 dpi, 600 dpi
Protocol*1
SMTP
Output format
TIFF, JPEG, PDF, High Compression PDF, PDF/A
*1 Supporting Web mail transmission
*2 Supporting SMTP over SSL
• When you select [PDF], [High Compression PDF], or [PDF/A] for the file format, you can attach a
digital signature. You can also specify the security settings for [PDF] or [High Compression PDF].
• See "Scanning an Original as a PDF with Security Setting Specified", User Guide (Full Version).
• To specify High Compression PDF for the PDF type, the following settings are required:
• Selecting Gray Scale or Full Color for [Send Settings]
• Selecting other than [Scan Ratio] under [Send Settings]
• Selecting [200 dpi], [300 dpi], [400 dpi], or [600 dpi] for [Resolution] under [Send Settings]
• Selecting other than [Preview]
• Specifying [PDF File Type: PDF/A Fixed] under [System Settings] to [Off]
Scan to Folder
Item
Specifications
Scanning resolution
100 dpi, 200 dpi, 300 dpi, 400 dpi, 600 dpi
Protocol
SMB, FTP
• You can use SMB protocol (139/TCP, 137/UDP) or CIFS
protocol (445/TCP) for sending folders with SMB.
• The Scan to Folder function with SMB protocol (139/TCP, 137/
UDP) is enabled under NetBIOS over TCP/IP environment only.
• You cannot use the Scan to Folder function with SMB under
NetBEUI.
315
10. Specifications for the Machine
Item
Output format
Specifications
TIFF, JPEG, PDF, High Compression PDF, PDF/A
• When you select [PDF], [High Compression PDF], or [PDF/A] for the file format, you can attach a
digital signature. You can also specify the security settings for [PDF] or [High Compression PDF].
• See "Scanning an Original as a PDF with Security Setting Specified", User Guide (Full Version).
• To specify High Compression PDF for the PDF type, the following settings are required:
• Selecting Gray Scale or Full Color for [Send Settings]
• Selecting other than [Scan Ratio] under [Send Settings]
• Selecting [200 dpi], [300 dpi], [400 dpi], or [600 dpi] for [Resolution] under [Send Settings]
• Selecting other than [Preview]
• Specifying [PDF File Type: PDF/A Fixed] under [System Settings] to [Off]
Network TWAIN Scanner
Item
Scanning resolution
Specifications
When using the exposure glass: 100–1,200 dpi*1
When using the ADF: 100–600 dpi*1
Protocol
TCP/IP
Operating system
• Windows 7/8.1/10
• Windows Server 2008/2008 R2/2012/2012
R2/2016/2019
(TWAIN scanner runs in 32-bit compatible mode on a 64-bit
operating system, so TWAIN scanner is not compatible with 64-bit
applications. Use 32-bit applications.)
*1 The maximum resolution depends on the scan size.
WIA scanner
Item
Scanning resolution
Specifications
100–1,200 dpi*1
(Main scanning × Subscanning)
Protocol
316
TCP/IP
List of Specifications
Item
Specifications
Operating system
• Windows 7/8.1/10
• Windows Server 2008/2008 R2/2012/2012
R2/2016/2019
(WIA scanner can function under both 32- and 64-bit operating
systems.)
*1 The maximum resolution depends on the scan size.
Specifications for the ADF
Item
Specifications
Mode
(mainly Europe and Asia)
Batch mode, SADF mode, Original Orientation mode,
Custom Size originals mode
(mainly North America)
Batch mode, SADF mode, LT/LG Mixed Sizes mode,
Original Orientation mode, Custom Size originals mode
Original size
One-sided: A4 –A6 , 81/2 × 14 –51/2 × 81/2
Two-sided: A4 –A6 , 81/2 × 14 –51/2 × 81/2
Original weight
50–120 g/m2 (13–44 lb. Cover)
Number of originals to be set
100 sheets (50–80 g/m2, 13–20 lb. Bond)
Power requirements
Power is supplied from the main unit.
Specifications for Paper Feed Unit
Item
Specifications
Page size
page 190 "Recommended Paper Sizes and Types"
Paper capacity (80 g/m2,
20 lb. Bond)
page 190 "Recommended Paper Sizes and Types"
Paper weight
page 190 "Recommended Paper Sizes and Types"
317
10. Specifications for the Machine
Item
Specifications
Power requirements
Power is supplied from the main unit.
Maximum power
consumption
13 W or less
Dimensions
380 × 410 × 121 mm (15.0 × 16.2 × 4.8 inches)
(W × D × H)
Weight
Approx. 4 kg (8.9 lb.)
Specifications for IEEE 1284 Interface Board
Item
Specifications
Transmission spec
IEEE 1284
Required cable
Standard IEEE 1284 compliant Micro Centronics 36 pin cable
Specifications for Wireless LAN Board
• Note that the available channels (frequency ranges) and locations to use the wireless LAN are
subject to the regulations of the country or region where the printer is used. Be sure to use the
wireless LAN according to the applicable regulations.
Item
Specifications
Transmission spec
Based on IEEE 802.11a/b/g/n (wireless LAN)
Protocol
TCP/IP
Ad-hoc mode Channel
Frequency range (Center
Frequency)
• 2412–2462 MHz (1–11 channels)
• 5180–5240 MHz (36, 40, 44, and 48 channels)
Transmission mode
• Ad-hoc mode
• Infrastructure mode
• Direct Connection Mode
• Direct Connection: Group Owner Mode
318
List of Specifications
• Web Image Monitor is supported.
• The transmission rates of 300 Mbps in the 5 GHz band and 130 Mbps in the 2.4 GHz band are
theoretical values of the wireless LAN specification. The actual transmission rate may be lower,
depending on the operating environment.
• The maximum transmission rate in the ad-hoc mode is 11 Mbps for IEEE 802.11b. The Ad-hoc
communication is not supported in an IEEE 802.11g/n environment.
• Channels other than 1–11 and 36–52 cannot be used because of the specifications and the
configuration of the access point.
• The channel in use might differ depending on the country.
Specifications for Device Server Option
Item
Interface
Specifications
• Gigabit Ethernet (10BASE-T/100BASE-TX/1000BASE-T)
• USB 2.0 (For connecting the printer and the print server interface)
Operating systems
• Windows 7/8/8.1/10, Windows Server 2008/2008
R2/2012/2012 R2/2016/2019
• OS X 10.11 or later
Protocol
• Port 9100, IPP, LPR
IPP does not support SPL.
• The device server option allows simultaneous connection of up to
eight sessions of printing protocols.
319
10. Specifications for the Machine
The Setting Values of the Transmission Function
• Depending on the type or settings of a document or original, you may not be able to specify or
enter the maximum number of destinations or characters.
Send Email
Item
Value
Maximum number of characters
entered in a subject
128 alphanumeric characters
Maximum number of characters
entered in the an e-mail
message
• When selecting an item
from the destination list in
the address book: 380
alphanumeric characters
(76 alphanumeric
characters × 5 lines)
Remarks
You cannot select an item from
the destination list in the address
book and enter the value
manually at the same time.
• When entering manually:
76 alphanumeric
characters
320
Maximum number of characters
entered in an e-mail address
128 alphanumeric characters
An e-mail; address that has
been searched from the LDAP
server and exceeds 128
alphanumeric characters cannot
be specified correctly as the
destination.
Number of destinations that can
be specified at one time
500
Up to 100 items can be
specified when entering an item
manually (including the items
specified by LDAP search) For
the rest, select up to 400 items
from the registered destinations.
Size of a document that can be
sent
Up to 700 MB per document
-
Number of pages that can be
sent
Up to 2,000 pages per
document
-
The Setting Values of the Transmission Function
Send to Folder
Item
Value
Remarks
Maximum number of characters
in a path name specified for the
SMB protocol
256 characters
-
Maximum number of characters
in a user name specified for the
SMB protocol
64 characters
-
Maximum number of characters
in a password specified for the
SMB protocol
64 characters
-
Maximum number of characters
in a server name specified for
the FTP protocol
64 characters
-
Maximum number of characters
in a path name specified for the
FTP protocol
256 characters
-
Maximum number of characters
in a user name specified for the
FTP protocol
64 alphanumeric characters
-
Maximum number of characters
in a password specified for the
FTP protocol
64 alphanumeric characters
-
Number of destinations that can
be specified at one time
50
Size of a document that can be
sent
2,000 MB per document
Up to 50 items can be entered
also when entering the items
manually.
-
321
10. Specifications for the Machine
Broadcast Transmission
322
Item
Value
Remarks
Total number of destinations that
can be specified for Send Email
and Send to Folder
550
-
Number of destinations that can
be specified when sending a
document by Send Email
500
Up to 100 items can be
specified when entering an item
manually (including the items
specified by LDAP search)
Number of destinations that can
be specified when sending a
document by Send to Folder
50
-
Printable Area and Margin
Printable Area and Margin
4.0 ± 2.5 mm (0.16 ± 0.10 inches)
Print area
Approx. 4.0 mm (0.16 inches)
Approx. 4.0 mm (0.16 inches)
4.0 ± 2.5 mm (0.16 ± 0.10 inches)
EAT900
• The machine does not support edge-to-edge printing. To minimize the margins, specify the
maximum printable area with the settings on the printer driver.
• See "Maximizing the Printable Area When Printing", User Guide (Full Version).
• The printable area may vary due to the paper size or settings of the printer driver.
• The outside of the printable area can be printed due to the settings of the printer driver or printing
condition; however, the print result may be different from the intended one or the paper may not be
fed correctly.
• The print area may vary depending on the paper size, printer language, and printer driver settings.
• Depending on the printer driver settings, you may be able to print outside the recommended print
area. However, the actual output may not come out as desired, or a paper feed problem may
occur.
323
10. Specifications for the Machine
Machine Options
Guide to Functions of the Machine’s External Options
1
EAT882
(1) Options Mounted on the Machine’s Bottom
1
2
EAT883
No.
Option
Description
1
Paper Feed Unit
Paper is loaded here. You can load up to 500 sheets of paper.
2
Caster Table for
Paper Feed Unit
To use the paper feed unit, attach the caster table. Allows you to
move the machine easily.
Guide to Functions of the Machine’s Internal Options
• Expansion Memory
Provides 60 MB of additional memory for the facsimile function. (Standard 4 MB)
324
Machine Options
This allows you to send and receive fax documents at high resolution (Super Fine), and also to
receive fax documents at high resolution (Fine). This enables you to increase the number of sheets
of originals that can be stored in memory.
• PostScript 3 unit
Allows you to output using Genuine Adobe PostScript 3.
• OCR unit
Recognizes the scanned originals optically, and creates a PDF with the text data embedded.
• IPDS unit
Allows you to print using Intelligent Printer Data Stream (IPDS).
• XPS card
Allows you to directly output XPS files.
• Device server option
Allows you to add an Ethernet port to the printer. Allows you to print using the printer function via a
network other than that connected to the machine.
• IEEE 1284 interface board
Allows you to connect to an IEEE 1284 cable.
• Wireless LAN board
Allows you to communicate over wireless LAN.
• File format converter
Allows you to download documents that are stored in the Document Server to the computer.
•
(mainly Europe)/
(mainly North America)
Enhanced Security HDD
Allows you to enhance the security of the hard disk by using an encryption function that is
compliant with FIPS 140-2.
• Fax connection unit
Allows you to send and receive faxes via a different machine that has the fax unit installed.
• VM card
Allows you to install applications compatible with the "Embedded Software Architecture" platform.
To expand the function of this machine, various applications written in Java language can be
added.
• Only one of the following can be installed: IEEE 1284 interface board, wireless LAN board, file
format converter, or device server option.
• Only one of the following can be installed on the machine at any one time: hard disk and
Enhanced Security HDD.
325
10. Specifications for the Machine
• The Ethernet interface and wireless LAN board cannot be used simultaneously.
326
Functions Requiring Optional Configurations
Functions Requiring Optional Configurations
When options are installed, the functions and interface of this machine can be expanded.
• The options that can be installed differ depending on the models.
page 324 "Machine Options"
Copy Function
Function/Reference
(mainly North America)
Option
Paper feed unit
LT/LG Mixed Sizes mode
See "Copying Mixed-size Originals (mainly
North America)", User Guide (Full Version).
Facsimile Functions
Function/Reference
Transmission of Super Fine resolution
Option
Expansion Memory
See "Sending a Fax at the Image Quality
Suitable for the Original", User Guide (Full
Version).
Reception of Fine or Super Fine resolution
Remote Fax*1
Fax connection unit
See "Overview of the Remote Fax Function",
User Guide (Full Version).
*1 A sub-machine on which fax function is not included can send and receive faxes using the fax function of the
main-machine connected via network. This function is available when fax connection units are installed in the
main- and sub-machines.
327
10. Specifications for the Machine
Printer Function
Function/Reference
Option
Genuine Adobe PostScript 3*1
PostScript 3 unit
XPS
XPS card
*1 If an optional Genuine Adobe PostScript 3 is installed, the built-in standard PostScript 3 cannot be used.
Scanner Function
Function/Reference
Creating PDF files with OCR text information
Option
OCR unit
See "Scanning an Original as a PDF File with
Embedded Text Data", User Guide (Full
Version).
Others
Function/Reference
Wireless LAN communication
Option
Wireless LAN board
See "Connecting to a Wireless LAN", User
Guide (Full Version).
Parallel Interface Connection
IEEE 1284 interface board
See "Connecting an IEEE 1284 cable", User
Guide (Full Version).
Extra Ethernet Interface (for Printer)
Device server option
See "Connecting a LAN Cable", User Guide
(Full Version).
Quick Card Authentication
(mainly Europe)
Specifying the HDD authentication code
328
NFC card reader
Enhanced Security HDD
Functions Requiring Optional Configurations
Function/Reference
(mainly North America)
Option
Enhanced Security HDD
Specifying the HDD authentication code
329
10. Specifications for the Machine
Function Compatibility
Function Compatibility
The chart shows Function Compatibility when [Interleave Priority] is set to [Switch Every Specified No.].
: Simultaneous operations are possible.
: Operation is enabled when the relevant function key is pressed and remote switching (of the scanner/external extension) is done.
: Simultaneous operations are not possible. The operation must be started once the preceding operation ends.
: Operation is performed automatically once the preceding operation ends.
: Simultaneous operations are not possible. The operation must be started once the preceding operation ends.
Printing from Document Server
*2
*2
*2
*2
*2
Printing
Scanning a Document to Store in
Document Server
Web Document
Server
*2
Operations for Document Server
Operations for Scanning
Stapling
Printing
Document
Server
Scanning
TWAIN
Scanning
Scanner
Print
Data Reception
Printing Received Data*9
Reception
Memory Reception
*1
Memory Transmission
*1
*1
Printer
Transmission
Scanning an Original for
Memory Transmission
*1
*1
Fax
Transmission Operation/ Manual
Reception Operation
Sort
*1
Sort
Copying
Stapling
Operations for Copying
Stapling
Mode before you select
Operations for Copying
Interrupt
Copying
Copy
Immediate Transmission
Mode after you select
Operations for Copying
Copy
Interrupt Copying
*5
*2
*2
*2
*2
*4
Operations for Copying
Copying
Fax
Reception Transmission
Transmission Operation/ Manual Reception Operation
Scanning an Original for Memory Transmission
Memory Transmission
*3
Immediate Transmission
*3
Memory Reception
*3
Printing Received Data
*7
*3
*3
*7
*3
*3
*3
*7
*7
*8
Printer
Scanner
TWAIN
Print
Data Reception
Printing
Stapling
*5
*10
*10
*4
*4
Operations for Scanning
Scanning
*2
*2
*2
*2
*2
*2
Scanning
Operations for Document Server
Document Server
Scanning a Document to Store in Document Server
Web Document Server
Printing
Printing from Document Server
*4
*10
*6
*6
*6
*10
*1 Simultaneous operations are only possible after the preceding job documents are all scanned and [New Job] appears.
*2 You can scan a document after the preceding job documents are all scanned.
*3 Simultaneous operations can be performed when a different line is used.
*4 During stapling, printing automatically starts after the current job.
*5 Stapling is unavailable.
*6 Simultaneous operation becomes possible after you press [New Job].
*7 During parallel reception, any subsequent job is suspended until the reception is completed.
*8 If an attempt is made to manually print a received document while automatically printing a different received document, the document printed manually will be printed first.
*9 This includes the printing of data sent via LAN-Fax driver.
*10 If the previous print job does not finish within the time specified in "the reprinting time of stored documents in memory that could not be printed using LAN-Fax Driver" when printing from the Lan-Fax Driver, printing will stop.
EAT895
• The scanning speed may become slower when scanning an original with another function while
executing printing.
330
Function Compatibility
Function Compatibility
The symbols in the cells have the following meanings:
Blank: These modes can be used together.
: These modes cannot be used together. The second mode selected will be the mode you are working in.
: These modes cannot be used together. The first mode selected will be the mode you are working in.
Functions
Regular Size Originals
×
Custom Size Originals
×
Store File
×
Staple
×
Stack
×
Sort
Slip Sheet
×
Designate
×
Covers
×
Stamp*1
Image Repeat
×
Background Numbering
ID Card Copy
×
Erase Center/ Border
Magazine
×
Centering
Booklet
×
Margin Adjustment
Combine
×
2 Sided
×
One Sided-Copying
Poster
×
Original: Spread
×
Original: Two-sided
Create Margin
×
Original: One-Sided
Reduce / Enlarge
Bypass Tray
Manual Paper Select
Manual Image Density
Auto Image Density
Original Orientation: 180 Degrees (Unreadable)
Original Orientation: 180 Degrees (Readable)
Original Orientation (Unreadable)
Original Orientation (Readable)
×
Auto Reduce / Enlarge
×
LT/LG Mixed Sizes
Custom Size Originals
Regular Size Originals
LT/LG Mixed Sizes
Functions
Function selected second
×
Original Orientation (Readable)
Original Orientation (Unreadable)
Original Orientation: 180 Degrees (Readable)
Original Orientation: 180 Degrees (Unreadable)
×*2
×
×*2
Auto Image Density
Manual Image Density
Manual Paper Select
Bypass Tray
Auto Reduce / Enlarge
×
Reduce / Enlarge
×
Create Margin
×
×
×
Function selected first
Original: Two-sided
×
Poster
×
×
×
×
×
×
×
×
×
Magazine
×
×
ID Card Copy
×
×
Image Repeat
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
×
Margin Adjustment
Centering
×
Erase Center/ Border
×
×
×
×
×
×
×
Background Numbering
×
Stamp*1
×
×
Covers
×
×
×*1 ×
×
×
×
×
Designate
×
×
×*1 ×
×
×
×
×
×
Slip Sheet
×
×
×
×
×
×
×
×
×
×
×
Sort
×
Stack
Staple
×
×*1 ×*1
Duplex
Booklet
×
×
×
×
×
One Sided-Copying
Combine
×
Original: One-Sided
Original; Spread
×
×*2
Store File
×*2
×
×
×
×
×
×
EAT896
×
*1 These modes cannot be used together when [2 Sided1 Sided] is set.
*2 These modes can be used together when [Auto Reduce/Enlarge] is set.
EAT896
331
10. Specifications for the Machine
332
11. Legal and Contact Information
Environmental Regulations
ENERGY STAR Program
(mainly North America)
ENERGY STAR® Program Requirements for Imaging Equipment
This company is a participant in the ENERGY STAR® Program.
This machine is compliant with the regulations specified by the
ENERGY STAR® Program.
The ENERGY STAR® Program Requirements for Imaging Equipment encourage energy conservation
by promoting energy efficient computers and other office equipment.
The program backs the development and dissemination of products that feature energy saving
functions.
It is an open program in which manufacturers participate voluntarily.
Targeted products are computers, monitors, printers, scanners, and multi-function devices. Energy Star
standards and logos are internationally uniform.
Energy Saving Functions
If this machine remains idle for a specified period of time or when [Energy Save] ( ) is pressed, it
enters Sleep mode to further reduce its electrical consumption. This is called "Sleep Mode".
• The default delay time the machine waits before entering Sleep mode is one minute.
• The machine can print jobs from computers and receive faxes while in Sleep mode.
• The time it takes to recover from the energy saving functions and low power consumption in Sleep
Mode may differ depending on the machine.
(mainly North America)
333
11. Legal and Contact Information
Model
Name
Power
Consumption
in Sleep
Mode
Power
Consumption
in Low Power
Mode
Time to
Recover
from Sleep
Mode
Time to
Recover
from Low
Power
Mode
Duplex
Function*1
IM 550F
0.60 W
54.83 W
25 seconds
9 seconds
Standard
IM 600F
0.60 W
54.83 W
25 seconds
9 seconds
Standard
IM 600SRF
0.60 W
62.51 W
25 seconds
9 seconds
Standard
*1 Achieves ENERGY STAR energy savings; product fully qualifies when packaged with (or used with) a
duplex tray and the duplex function is enabled as an option.
• You can change the amount of time that the machine waits before entering Sleep mode under
[Sleep Mode Timer].
• See "Timer Settings", User Guide (Full Version).
• It may take longer than the specified time to enter Sleep mode according to the type of Embedded
Software Architecture application installed in the machine.
User Information on Electrical and Electronic Equipment
Europe)
(mainly
Users in the countries where this symbol shown in this section has been specified in
national law on collection and treatment of E-waste
Our Products contain high quality components and are designed to facilitate recycling.
Our products or product packaging are marked with the symbol below.
The symbol indicates that the product must not be treated as municipal waste. It must be disposed of
separately via the appropriate return and collection systems available. By following these instructions
you ensure that this product is treated correctly and help to reduce potential impacts on the environment
and human health, which could otherwise result from inappropriate handling. Recycling of products
helps to conserve natural resources and protect the environment.
334
Environmental Regulations
For more detailed information on collection and recycling systems for this product, please contact the
shop where you purchased it, your local dealer or sales/service representatives.
All Other Users
If you wish to discard this product, please contact your local authorities, the shop where you bought this
product, your local dealer or sales/service representatives.
For Turkey only
Note for the Battery and/or Accumulator Symbol (For EU countries only)
(mainly Europe)
In accordance with the Battery Directive 2006/66/EC Article 20 Information for end-users Annex II,
the above symbol is printed on batteries and accumulators.
This symbol means that in the European Union, used batteries and accumulators should be disposed of
separately from your household waste.
In the EU, there are separate collection systems for not only used electrical and electronic products but
also batteries and accumulators.
Please dispose of them correctly at your local community waste collection/recycling centre.
335
11. Legal and Contact Information
Environmental Advice for Users
(mainly Europe)
Users in the EU, Switzerland and Norway
Consumables yield
Please refer to either the User's Manual for this information or the packaging of the consumable.
Recycled paper
The machine can use recycled paper which is produced in accordance with European standard
EN 12281:2002 or DIN 19309. For products using EP printing technology, the machine can print
on 64 g/m2 paper, which contains less raw materials and represents a significant resource
reduction.
Duplex printing (if applicable)
Duplex printing enables both sides of a sheet of paper to be used. This saves paper and reduces
the size of printed documents so that fewer sheets are used. We recommend that this feature is
enabled whenever you print.
Toner and ink cartridge return program
Toner and ink cartridge for recycling will be accepted free of charge from users in accordance with
local regulations.
For details about the return program, please refer to the Web page below or consult your service
person.
https://www.ricoh-return.com/
Energy efficiency
The amount of electricity a machine consumes depends as much on its specifications as it does on
the way you use it. The machine is designed to allow you to reduce electricity costs by switching to
Ready mode after it prints the last page. If required, it can immediately print again from this mode.
If no additional prints are required and a specified period of time passes, the device switches to an
energy saving mode.
In these modes, the machine consumes less power (watts). If the machine is to print again, it needs
a little longer to return from an energy saving mode than from Ready mode.
For maximum energy savings, we recommend that the default setting for power management is
used.
Notes to users in the state of California (Notes to Users in USA)
(mainly North America)
Perchlorate Material - special handling may apply. See: www.dtsc.ca.gov/hazardouswaste/
perchlorate
336
Trademarks (User Guide)
Trademarks (User Guide)
Adobe, Acrobat, PostScript, and PostScript 3 are either registered trademarks or trademarks of Adobe
Systems Incorporated in the United States and/or other countries.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any
use of such marks by Ricoh Company, Ltd. is under license.
Firefox is registered trademarks of the Mozilla Foundation.
Dropbox is a registered trademark or trademark of Dropbox, Inc.
Google, Android, Google Drive, and Chrome are trademarks of Google Inc.
Java is a registered trademark of Oracle and/or its affiliates.
Kerberos is a trademark of the Massachusetts Institute of Technology (MIT).
macOS, OS X, Bonjour, and Safari are trademarks of Apple Inc., registered in the U.S. and other
countries.
Microsoft, Windows, Windows Server, and Internet Explorer are either registered trademarks or
trademarks of Microsoft Corp. in the United States and/or other countries.
PictBridge is a trademark.
QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other countries.
The SD and SD logo are trademarks of SD-3C, LLC.
This product includes RSA BSAFE® Cryptographic software of EMC Corporation. RSA and BSAFE are
registered trademarks or trademarks of EMC Corporation in the United States and other countries.
The proper names of Internet Explorer 11 is as follows:
• Internet Explorer® 11
The proper names of the Windows operating systems are as follows:
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows 8.1 are as follows:
337
11. Legal and Contact Information
Microsoft® Windows® 8.1
Microsoft® Windows® 8.1 Pro
Microsoft® Windows® 8.1 Enterprise
• The product names of Windows 10 are as follows:
Microsoft® Windows® 10 Home Premium
Microsoft® Windows® 10 Pro
Microsoft® Windows® 10 Enterprise
Microsoft® Windows® 10 Education
• The product names of Windows Server 2008 are as follows:
Microsoft® Windows Server® 2008 Standard
Microsoft® Windows Server® 2008 Standard Edition without Hyper-V
Microsoft® Windows Server® 2008 Enterprise
Microsoft® Windows Server® 2008 Enterprise Edition without Hyper-V
• The product names of Windows Server 2008 R2 are as follows:
Microsoft® Windows Server® 2008 R2 Standard
Microsoft® Windows Server® 2008 R2 Enterprise
• The product names of Windows Server 2012 are as follows:
Microsoft® Windows Server® 2012 Foundation
Microsoft® Windows Server® 2012 Essentials
Microsoft® Windows Server® 2012 Standard
• The product names of Windows Server 2012 R2 are as follows:
Microsoft® Windows Server® 2012 R2 Foundation
Microsoft® Windows Server® 2012 R2 Essentials
Microsoft® Windows Server® 2012 R2 Standard
• The product names of Windows Server 2016 are as follows:
Microsoft® Windows Server® 2016 Datacenter
Microsoft® Windows Server® 2016 Standard
Microsoft® Windows Server® 2016 Essentials
Microsoft® Windows Server® 2016 MultiPoint® Premium Server
• The product names of Windows Server 2019 are as follows:
Microsoft® Windows Server® 2019 Datacenter
Microsoft® Windows Server® 2019 Standard
Microsoft® Windows Server® 2019 Essentials
338
Trademarks (User Guide)
Wi-Fi® and Wi-Fi Direct® are registered trademarks of Wi-Fi Alliance.
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
Microsoft product screen shots reprinted with permission from Microsoft Corporation.
339
MEMO
340
EN GB
EN US
EN AU
D0BW-7024A
© 2019
EN GB
EN US
EN AU
D0BW-7024A