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USB
-
C ™ Multiport Video Adapter with Power Delivery
Model 201048
Check for Thunderbolt 3 driver information at http://kb.cablematters.com
User Manual [email protected]
USBC™ Multiport Video Adapter with Power Delivery
Table of Contents
1. INTRODUCTION .................................................................... 1
1.1 Introduction
1.2 Copyright and Trademarks
1.3 FCC Compliance Statement
2. PRODUCT OVERVIEW
2.1 Package Contents
2.2 Product Description ........................................................................ 2
2.3 Product Features
2.4 System Requirements
3. CONNECTION AND OPERATING INSTRUCTIONS ............ 3
3.1 Application Diagram
3.2 Connecting the Adapter to a computer with Power Delivery ........ 4
3.3 Connecting to a LAN or router ....................................................... 5
3.4 Connecting a Display with HDMI ................................................... 6
3.5 Connecting a USB Peripheral Device ............................................ 7
3.6 Troubleshooting Tips for Windows ................................................ 8
3.7 Troubleshooting Tips for Mac ........................................................ 9
4. TECHNICAL SPECIFICATIONS ...........................................
10
5. WARRANTY AND SUPPORT
5.1 Customer Support and Contact Information
5.2 Warranty Information
5.3 Limitations of Liability www.cablematters.com
USBC™ Multiport Video Adapter with Power Delivery
1. Introduction
1.1 Introduction
Thank you for your purchase from Cable Matters® Inc., the ‘Reliable Connectivity’ company. This User Manual provides an overview of the features and installation of your new
USBC™ Multiport Video Adapter with Power Delivery
Please read these instructions carefully before connecting, operating or configuring this product. Please keep this user manual for future reference.
Contact [email protected]
for questions or product support.
1.2 Copyright and Trademarks
Specifications are subject to change without notice. Cable Matters is a registered trademark or trademark of Cable Matters Inc. All rights reserved. All other trademarks are the property of their respective owners.
Thunderbolt and the Thunderbolt Logo are trademarks of Intel Corporation in the U.S. and/or other countries.
USB TypeC™ and USB C™ are trademarks of USB Implementers Forum
HDMI, the HDMI logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI
Licensing, LLC in the United States and/or other countries. macOS® is a trademark of Apple Inc., registered in the U.S. and other countries.
Windows® is a registered trademark of Microsoft Corporation in the U.S. and other countries.
1.3 FCC Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) This device must not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation.
2. Product Overview
2.1 Package Contents
Please check that the following items are contained in the package:
1 x USBC™ Multiport Video Adapter with Power Delivery
1 x User Manual (available in a PDF from cablematters.com) www.cablematters.com
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USBC™ Multiport Video Adapter with Power Delivery
2.2 Product Description
The Cable Matters® USBC™ Multiport Video Adapter with Power Delivery is an essential companion for computers with a USBC or Thunderbolt™ 3 port. Connect to a Gigabit network, a USB peripheral device, and a display with HDMI. Simultaneously charge a laptop while transferring data or viewing video.
2.3 Product Features
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USBC™ and Thunderbolt™ 3 port compatible
Connect a display with HDMI input
Connect to a Gigabit Ethernet network
Connect USB peripherals such as a flash drive, keyboard or mouse
Supports 4K UHD HDMI video resolutions up to 3840 x 2160 @ 30Hz
Power and charge a laptop
2.4 System Requirements
Computer
Supported OS
Display:
Gigabit Network:
USB 3.0
Power Delivery 2.0
USB 3.1 TypeC™ or Thunderbolt™ 3 computer port
Windows 10 or higher macOS 10.9 or higher
HDMI input port and an HDMI cable
LAN or router with an RJ45 port
Cat 6 Ethernet cable recommended
USB 2.0 or 3.0 cable to connect a peripheral device
USB-C charger or USB-C charger/cable www.cablematters.com
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USBC™ Multiport Video Adapter with Power Delivery
3. Connection and Operating Instructions
3.1 Application Diagram
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Note: All cables to connect to the Adapter are sold separately
Connect to a Gigabit Ethernet network
Connect two USB 3.0/2.0 peripheral devices
Connect a display with HDMI input
Connect a USB-C charger to charge a laptop while in use www.cablematters.com
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USBC™ Multiport Video Adapter with Power Delivery
3.2 Connecting the Adapter to a computer with Power Delivery
The Multiport Adapter can be connected to a USB-C charger to provide power to the Adapter or charge a laptop while in use
(with P.D. equipped computers).
Connect the Adapter to a USB-C charger for the best performance
Installation Instructions
1) Test with a fully charged laptop
2) Connect HDMI and Ethernet cables BEFORE connecting the Adapter to the computer
3) Connect a USB-C charger to the P.D. port of the Adapter
4) Connect the Adapter to a USB-C port on the computer
5) Look for the charging icon indicator on your computer
Troubleshooting Tips (for charging a laptop)
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Check that the blue LED in the logo is lit on the Adapter
USB-C Power Delivery 2.0 must be supported by your computer to charge a laptop
USB-C charger or charger/cable must be rated for USB-C Power Delivery 2.0
Some computers require more watts than offered by this adapter
Use the USB-C charger/cable that came with the laptop for the best performance
Important Notes: (when using the P.D. power port)
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Do not disconnect power to the Adapter while in use or it may interrupt the display,
Ethernet, or USB functions
Connect the Adapter to power when using USB devices such as an external hard drive
Steps if the connected display or Ethernet function is not working:
1) Unplug the Adapter
2) Check the P.D. connection to the USB-C charger
3) Check that the HDMI and Ethernet cables are securely connected
4) Reconnect the Adapter to the computer
5) Disconnect all cables, reboot the computer, and reconnect the cables and Adapter www.cablematters.com
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USBC™ Multiport Video Adapter with Power Delivery
3.3 Connecting to a LAN or Router
Link LED
Green
Status LED
Yellow
Installation Instructions
1) Connect an RJ45 patch cable to the Adapter (Cat 6 recommended)
2) Connect the patch cable to a LAN or router port
3) Connect the Adapter P.D. port to a USB charger for the best performance
4) Connect the Adapter to a USB-C port on the computer
5) Check the documentation of your LAN or router to configure network access
6) Link and Status LED’s should blink to indicate a live connection
Troubleshooting Tips
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Disconnect all cables, reboot the computer, and reconnect the cables and Adapter
Check that the Link and Status LEDs are lit
Test by turning off all wireless connections
Update the USB-C drivers from the computer manufacturer •
• Test the patch cable with a different device or try another USB port
Windows
Search ‘Device Manager’ > Click on Network adapters > Realtek USB Gbe Family Controller
Mac
Apple Menu > System Preferences > Network > USB 10/100/1000 LAN www.cablematters.com
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USBC™ Multiport Video Adapter with Power Delivery
3.4 Connecting a Display with HDMI
Installation Instructions
1) Connect an HDMI cable (sold separately) to the Adapter
2) Connect the cable to the HDMI input of the display
3) Connect the Adapter P.D. port to a USB charger for the best performance
4) Connect the Adapter to a USB-C port on the computer
5) Select the HDMI video and audio input from the display menu
6) Select the audio output from the computer
Troubleshooting Tips
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Disconnect all cables, reboot the computer, and reconnect the cables and Adapter
DisplayPort Alternate mode must be supported by your computer
4K UHD video resolution requires a 4K source, cable, and display
Check that your computer supports an external video monitor
Check for updated video graphics drivers from the computer maker
Test with an HD (not 4K) display, if possible •
Windows (Duplicate or Extend the Display)
Video: Press Windows Logo + P or
Search Display >Click Adjust Resolution
Audio: Search Sound > Click on the display name > Set Default > OK macOS (Duplicate or Extend the Display)
Video: Apple Menu > System Preferences > Displays > Select the Arrangement Tab >
Choose to Duplicate or Extend the display
Audio: Apple Menu > System Preferences > Sound > Output www.cablematters.com
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USBC™ Multiport Video Adapter with Power Delivery
3.5 Connecting a USB Peripheral Device
SuperSpeed USB 3.0 data transfer rate up to 5 Gbps
Installation Instructions
1) Connect a USB 2.0 or 3.0 device to the Adapter (cables sold separately)
2) Connect the Adapter P.D. port to a USB charger for the best performance
3) Connect the Adapter to a USB-C port on the computer
4) The device should be recognized after downloading any needed drivers
5) Always Safely Remove or Eject the device before unplugging
Troubleshooting Tips
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Disconnect all cables, reboot the computer, and reconnect the cables and Adapter
USB 3.0 port will not charge a device like a smartphone
Test the USB device with a different computer
Test the USB device with a different USB cable
High powered devices such as an external hard drive may require the P.D. port of the
Adapter to be connected to a USB charger
Contact [email protected]
with a description of your hardware configuration and your computer OS www.cablematters.com
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USBC™ Multiport Video Adapter with Power Delivery
3.6 Troubleshooting Tips for Windows
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When using Power Delivery to charge a laptop, first connect all cables and the USB-C charger BEFORE connecting the Adapter
Check that your computer recognizes the Adapter - Blue LED should be lit Search for
‘Device Manager’ > Click on Network adapters > Realtek USB Gbe Family Controller
Cabling
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Check that all cable and adapter connections are secure
Test any connected cables with different equipment
4K HDMI video resolution requires a 4K cable
Computer Source
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Test with a fully charged computer and the P.D. port connected to a charger
Try different video resolution and refresh rates supported by the display
Check the HDMI audio output from the Playback Devices on the taskbar
Verify that the HDMI audio is not muted
Disconnect all cables, reboot the computer, and reconnect the cables and Adapter •
Check for updated BIOS, firmware and software drivers from the computer manufacturer
Computers with Thunderbolt 3 ports can check for driver information at: http://kb.cablematters.com
Connected Display
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DisplayPort Alternate mode must be supported by your computer for video
Select the HDMI input from the display menu
Adjust the audio level from the display menu
Test with an HD (not 4K) display, if possible
4K HDMI video resolution requires a 4K capable display
Contact [email protected]
with a description of your hardware configuration and your computer OS www.cablematters.com
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USBC™ Multiport Video Adapter with Power Delivery
3.7 Troubleshooting Notes for Mac
• When using Power Delivery to charge a laptop, first connect all cables and the USB-C charger BEFORE connecting the Adapter
• Check that your computer recognizes the Adapter - Blue LED should be lit Search: Apple
Menu > System Preferences > Network > USB 10/100/1000 LAN
Cabling
• Check that all cable and adapter connections are secure
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Test any connected device cables with different equipment
4K HDMI video resolution requires a 4K cable
Computer Source
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Test with a fully charged computer and the P.D. port connected to a charger
Check for updated OS software patches from Apple
Try different video resolution settings supported by the display
Check the HDMI audio output from the Sound menu in System Preferences
Verify that the HDMI audio is not muted
Disconnect all cables, reboot the computer, and reconnect the cables and Adapter
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Connected Display
• Select the HDMI input from the display menu
Adjust the audio level from the display menu or remote
Test with an HD (not 4K) display, if possible
4K HDMI video resolution requires a 4K capable display
Contact [email protected]
with a description of your hardware configuration and your computer OS www.cablematters.com
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USBC™ Multiport Video Adapter with Power Delivery
4. Technical Specifications
Host Connector:
Connector 1:
Connector 2:
Connector 3
Connector 4:
OS Support
HDMI Resolution Support
HDMI Audio Support
USB 3.1 Type-C Male
RJ45 8P/8C 568-B Female
2 x SuperSpeed USB 3.0 Type A Female
19-Pin HDMI Female
USB-C 24-Pin Power Delivery 2.0
Windows 10, Mac OS 10.9 or higher
Up to 3840 x 2160 @ 30Hz
8-Channel LPCM, compressed audio
Adapter Housing Lx W x H /Cable Tail 3.1 x 2.7 x 0.8 / 6 Inches
Compliance
Warranty:
C E, FCC, RoHS
Limited One-Year
Note: Specifications are subject to change without notice
5. Warranty and Support
5.1 Customer Support and Contact Information
Cable Matters offers lifetime technical support as an integral part of our commitment to provide industry leading solutions.
Email us with any questions at [email protected].
5.2 Warranty Information
This product is backed by a limited one-year warranty. The warranty covers parts and labor costs only. Cable Matters does not warrant its products from defects or damages arising from misuse, abuse, or normal wear.
5.3 Limitation of Liability
In no event shall Cable Matters Inc. (including their officers, directors, employees or agents) be liable for any damages (whether direct or indirect, special, punitive, incidental, consequential, or otherwise), loss of profits, loss of business, or any pecuniary loss, arising out of, or related to the use of this product exceeding the actual price paid for the product (as allowed by state law). www.cablematters.com
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