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ZD620 and ZD420
Link-OS 4 inch Desktop Printers
User’s Guide
212485-003 Rev. A
Copyright ZIH Corp. and/or its affiliates. All rights reserved. ZEBRA and the stylized Zebra head are trademarks of ZIH Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners.
Information in this document is subject to change without notice. The software described in this document is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of those agreements.
For further information regarding legal and proprietary statements, please go to:
COPYRIGHTS: www.zebra.com/copyright
WARRANTY: www.zebra.com/warranty
END USER LICENSE AGREEMENT: www.zebra.com/eula
SOFTWARE: www.zebra.com/linkoslegal
Terms of Use
Proprietary Statement
This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries
(“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra
Technologies.
Product Improvements
Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice.
Liability Disclaimer
Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.
Limitation of Liability
In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever
(including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Publication Date
August 2018
2
About
This guide is for integrators and operators of Zebra Link-OS ZD620 and ZD420 desktop printers. Use this guide to install, change configuration, operate, and physically support these printers.
Other Online resources are available to support this printer include:
• “How To” videos
• ZD620 or ZD420 Desktop Printer Product page links for printer specifications
• Printer accessory, supplies, parts, and software links
• Various setup and configuration guides
• Programmer’s manuals,
• Printer Drivers (Windows, Apple, OPOS, etc.)
• Printer Firmware
• Printer Fonts
• Utilities
• Knowledge base and support contacts
• Printer warranty and repair links
Use these links to get to your Online printer support resources:
• ZD620 Thermal Transfer Printer — www.zebra.com/zd620t-info
• ZD620 Direct Thermal Printer — www.zebra.com/zd620d-info
• ZD420 Thermal Transfer Ribbon Cartridge Printer — www.zebra.com/zd420c-info
• ZD420 Thermal Transfer Printer — www.zebra.com/zd420t-info
• ZD420 Direct Thermal Printer — www.zebra.com/zd420d-info
3
About
Other Valuable Printer Resources
Zebra has a large suite of free and fee based software, Apps (applications), and other technical resources for your Zebra Link-OS printer.
These are just some of the extensive software and resource areas available Online:
• Label Design software
• Printer Management tools
• Virtual Devices for legacy languages normally associated with other printer brands
• Cloud based Enterprise printer management and printing
• XML and PDF format file printing
• Oracle and SAP support
• Zebra Savanna ™ Data Intelligence platform - turns raw data from devices (IoT) and sensors into actionable intelligence for your business
• A suite of Link-OS Mobile Apps (applications for phones, tablets, etc.)
• Link-OS software development kit (SDK)
• Additional Operating Systems (OS) and Service platforms
See ZebraLink, Zebra Link-OS, and Zatar from this Online link: www.zebra.com/software
Zebra OneCare Printer Service and Support
For maximum productivity, we can help your business ensure its Zebra printers are Online and ready for business. See the descriptions of the Zebra OneCare service and support options available for your printers Online at this link: www.zebra.com/zebraonecare
Using This Document and Its Internally Attached Files
This document is best used with Adobe Reader or Adobe DC. This user’s guide includes attached User
Programming Example Files for sample printer operations.
Go to the Adobe Web site to load Adobe Reader (for free at the release time of this publication): www.adobe.com
4
About
Document Conventions
The following graphic icons are used throughout the documentation set. These icons and their associated meanings are described below.
Caution • If the precaution is not heeded, the user could receive minor or moderate injury.
Eye Injury Caution • If the precaution is not taken, the user’s eyes could be damaged. EXAMPLE: Wear protective eyewear when installing or removing E-rings, C-clips, snap rings, springs, and mounting buttons. These are under tension and could fly off.
Electrical Shock Caution • If the precaution is not taken, the user could receive an electrical shock. EXAMPLE: Turn off (O) the printer and disconnect it from the power source before performing the following procedure.
Hot Surface Caution • If the precaution is not taken, the user could be burned. EXAMPLE: The printhead may be hot and could cause sever burns. Allow the printhead to cool.
Product Damage Caution • If the precaution is not taken, the product could be damaged. EXAMPLE: Unplugging the computer without properly shutting it down may corrupt the data on your hard drive.
ESD Caution • If the precaution is not taken, the product electronics could be damaged by an electrostatic discharge.
EXAMPLE: Observe proper electrostatic safety precautions when handling static-sensitive components such as circuit boards and printheads.
Important • The text here indicates information that is important for the user to know. EXAMPLE: Run the setup.exe file for the product BEFORE connecting the product to your printer.
Note • The text here indicates information that is supplemental for the user to know and that is not required to complete a task. EXAMPLE: Refer to zebra.com for complete information on product warranties.
5
Contents
Using This Document and Its Internally Attached Files . . . . . . . . . . . . . . . . . . . . . .4
Common Desktop Link-OS Printer Features:. . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
6
Contents
Inside the ZD620 Dual Capacity Ribbon Roll Printer . . . . . . . . . . . . . . . . . . . . . . .23
Inside the ZD620 and ZD420 Direct Thermal Printers . . . . . . . . . . . . . . . . . . . . . .25
Linerless Media Tear-Off Option (Direct Thermal Models Only) . . . . . . . . . . . . . .29
Linerless Cutter Option (Direct Thermal Models Only). . . . . . . . . . . . . . . . . . . . . .29
Installing the Attached Power Supply Base Options . . . . . . . . . . . . . . . . . . . . . . .49
Installing the Battery into the Attached Power Base . . . . . . . . . . . . . . . . . . . . . . .52
Status - Bluetooth Low Energy (BTLE) Option. . . . . . . . . . . . . . . . . . . . . . . . . . . .61
7
Contents
8
Contents
9
Contents
Wi-Fi and Bluetooth Classic Wireless Connectivity Option . . . . . . . . . . . . . . . . . . . .151
® OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Windows to Printer Communication Setup (Overview). . . . . . . . . . . . . . . . . . . . . . . .152
® Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Configure Using the ZebraNet Bridge’s Connectivity Wizard . . . . . . . . . . . . . . . . . . .154
®
SP2 Master Device. . . . . . . . . . . . . . . . . . . . . . .164
® SP2 or Windows 7 ® Master Device. . . . . . . . .165
Connecting the Printer to a Windows 10 PC . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
10
Contents
Determining Your Printer’s Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . .174
Externally Mounted Roll Media Considerations:. . . . . . . . . . . . . . . . . . . . . . . . . .180
Printing with the Attached Battery Base and Battery Option . . . . . . . . . . . . . . . . . . .187
• USB Host Port and Link-OS Usage Examples . . . . . . . . . . . . . . . . . . . . . 193
Items Required for the USB Host Exercises . . . . . . . . . . . . . . . . . . . . . . . . . . . .195
Exercise 1: Copy Files to a USB Flash Drive and Perform USB Mirror . . . . . . . .198
Exercise 2: Print a Label Format from a USB Flash Drive . . . . . . . . . . . . . . . . . .200
Exercise 3: Copy Files to/from a USB Flash Drive. . . . . . . . . . . . . . . . . . . . . . . .201
Exercise 4: Enter Data for a Stored File with a USB Keyboard and Print a Label203
Exercise 5: Enter Data for a Stored File with a Smart Device and Print a Label .205
11
Contents
ZD620 and ZD420 Thermal Transfer Ribbon Roll . . . . . . . . . . . . . . . . . . . . . . . .231
ZD420 Thermal Transfer Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236
Printhead Open. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242
Media Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .243
Ribbon In (ZD420 Cartridge Printer only) . . . . . . . . . . . . . . . . . . . . . . . . . .245
Ribbon Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .246
Ribbon Low (ZD420 Cartridge Printer only) . . . . . . . . . . . . . . . . . . . . . . . .247
CUT ERROR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247
PRINTHEAD OVER TEMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248
PRINTHEAD SHUTDOWN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248
PRINTHEAD UNDER TEMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .249
OUT OF MEMORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250
Issue: Labels Are Distorted in Size or Print Area Start Position Varies . . . . . . . .253
Issue: Label Job Sent, Skips Labels or Prints Bad Content . . . . . . . . . . . . . . . . .254
Issue: Label Job Sent, Data Transfers, But No Print . . . . . . . . . . . . . . . . . . . . . .255
Issue: Non-continuous labels act as Continuous labels. . . . . . . . . . . . . . . . . . . .257
12
Contents
Printer Network (and Bluetooth) Configuration Report. . . . . . . . . . . . . . . . . . . . .262
Reset Printer Factory Defaults (PAUSE + FEED Self Test). . . . . . . . . . . . . . . . .266
Reset Network Factory Defaults (PAUSE + CANCEL Self Test) . . . . . . . . . . . . .266
ZD620 / ZD420 Ribbon Cartridge Thermal Transfer Models . . . . . . . . . . . . . . . . . . .287
Printer Memory Management and Related Status Reports . . . . . . . . . . . . . . . . . . . .312
ZPL Programming for Memory Management . . . . . . . . . . . . . . . . . . . . . . . . . . . .312
13
Introduction
This section introduces the award winning Zebra® Link-OS 4-inch desktop thermal label printers, the
ZD620 and ZD420. It has an overview of the Link-OS printer’s features and options, and what ships with your new printer.
This document covers the following ZD-series desktop printer models:
• ZD620 Thermal Transfer Printer — www.zebra.com/zd620t-info
• ZD620 Direct Thermal Printer — www.zebra.com/zd620d-info
• ZD420 Thermal Transfer Ribbon Cartridge Printer — www.zebra.com/zd420c-info
• ZD420 Thermal Transfer Printer — www.zebra.com/zd420t-info
• ZD420 Direct Thermal Printer — www.zebra.com/zd420d-info
Link-OS 4 inch Desktop Thermal Printers
The Zebra® Link-OS 4 inch Desktop printers are compact label printers with a wide range of features and options.
• Direct Thermal and Thermal Transfer printer models available.
• Includes ZD420 Healthcare printer models with plastics that withstand common hospital cleaning chemicals and include a medical grade power supply.
• ZD620 printers can support printing speeds* up to 203.4 mm/s per second (8 ips - inches per second) for 203 dpi (dots per inch print density) printers and 152.4 mm/s (6 ips) for 300 dpi version printers.
• ZD420 printers can support printing speeds* up to 152.4 mm/s per second (6 ips) for 203 dpi printers and 101.6 mm/s (4 ips) for 300 dpi version printers.
• These printers support ZPL ™ and EPL Zebra printer programming languages and a wide variety of other printer control languages via Link-OS Virtual Devices.
* — Maximum print speeds vary by model, print resolution, and the type of media in use.
14
Introduction
Common Desktop Link-OS Printer Features:
• OpenAccess ™ design for simplified media loading.
• Color-coded “touch points” for operator controls and media guides.
• Enhanced user interface featuring three buttons and five status indicators.
• Easy, field installable media handling options.
• Media roll support:
• Outer Diameter (O.D.): Up to 127 mm (5 inch) and
• Inner Diameter (I.D.) roll cores:12.7 mm (0.5 inch), 25.4 mm (1 inch) and additional core sizes with optional media core adapters.
• Movable Sensor provides compatibility with the widest range of media types:
• Compatible with full or partial width black mark media.
• Compatible with notched or slotted media.
• Multi-center position transmissivity sensor for use with label gap/web media.
• Universal Serial Bus (USB) Host Port that can be used for easy firmware updates.
• Universal Serial Bus (USB) 2.0 interface
• Modular Connectivity Slot for field installable 10/100 Ethernet (802.3 RJ-45) or
Serial (RS-232 DB-9) interface options.
• On–the–fly OpenType and TrueType font scaling and import, Unicode, resident scalable font (Swiss
721 Latin 1 font), and a selection of resident bitmap fonts.
• Backwards compatibility focused technology eases printer replacement:
• Drop in replacement of legacy Zebra desktop printers. The printer accepts both EPL and ZPL programming languages.
• Supports Link-OS virtual devices to interpret non-Zebra printer programming languages.
• XML-Enabled printing—allows XML communications for barcode label printing, eliminating license fees and print server hardware and lowering customization and programming costs.
• Zebra ™ Global Printing Solution – supports Microsoft Windows keyboard encoding (and ANSI),
Unicode UTF-8 and UTF 16 (Unicode Transformation Formats), XML, ASCII (7 and 8 bit used by legacy programs and systems), basic single and double byte font encoding, JIS and Shift-JIS
(Japanese International Standards), Hexadecimal encoding, and custom character mapping (DAT table creation, font linking, and character remapping).
• Factory installed network models support printer configuration via a setup utility running on mobile devices.
• Use the printer’s optional Bluetooth Low Energy (LE) feature for short range communication to a variety of mobile devices. Bluetooth LE works with Zebra mobile setup utility applications to assist in printer setup, perform media calibration, and maximize print quality.
• Zebra’s Print Touch (Near Field Communication - NFC) ‘tap’ to pair devices, access printer information, and access mobile applications.
• Zebra’s Link-OS - an open platform that connects operating systems for smart Zebra devices with powerful software apps (applications), making the devices easy to integrate, manage and maintain from any location.
• An On-board Real Time Clock (RTC).
• Printhead maintenance reporting enabled and customizable by the user.
• Easy tool-less replacement of printhead and platen (driver) roller.
• A minimum of 64 MB of internal (E:\) printer memory for storing forms, fonts, and graphics.
15
Introduction
Link-OS 4 inch Desktop Printer Options:
• A Color LCD User Interface for easy setup, print configuration, printing, and a range of Link-OS features.
• Healthcare printer models:
• Healthcare wipe-able plastics for disinfecting and cleaning.
• IEC 60601-1 certified power supply.
• Factory Installed Wired and Wireless options:
• Bluetooth Low Energy (LE) wireless connectivity
• Wi-Fi (802.11ac – includes a/b/g/n), Bluetooth Classic 4.X (3.X compatible), and Bluetooth Low
Energy (LE) wireless connectivity.
• Factory installed Internal Ethernet Print Server (LAN, RJ-45 connector) — supports 10Base-T,
100Base-TX and fast Ethernet 10/100 auto-switching networks for wired connectivity. The factory installed option includes Bluetooth Low Energy (LE) wireless connectivity.
• Thermal Transfer Printing - A choice of easy loading thermal transfer ribbon cartridge or dual capacity ribbon roll (74 m and 300 m ribbons) models.
• ZD620 and select ZD420 printers have an factory installed, on-board Real Time Clock (RTC) in printers that have Bluetooth Low Power (BTLE) or Wi-Fi with Classic Bluetooth configurations.
• Field installable connectivity modules:
• Internal Ethernet Print Server (LAN, RJ-45 connector) — supports 10Base-T, 100Base-TX and fast Ethernet 10/100 auto-switching networks.
• Serial (RS-232 DB-9) Port
• Field installable media handling options:
• Label Dispenser (Peel-Off liner and present the label for the operator).
• General purpose media cutter.
• Linerless Label Tear-Off printing with a ‘Label Taken’ sensor.
• Linerless Label Cutter with a ‘Label Taken’ sensor.
• Media Core Adapter kit include adapters for media rolls with Outer Diameters (O.D.) up to 127 mm
(5 inches):
• 38.1 mm (1.5 inch) I.D. media cores.
• 50.8 mm (2.0 inch) I.D. media cores.
• 76.2 (3.0 inch) I.D. media cores.
• Attached Power Supply Base with internal power supply.
• Attached Battery Base with removable Battery.
• Attached Battery Base and Battery are sold separately.
• The battery provides a constant regulated 24 VDC until the battery shutdown for recharging to maintain print quality. This keeps print from changing as the battery discharges with use.
• Includes a Shutdown Mode for shipping and storage.
• Includes battery charge and status indicators built into the battery.
• Field upgrade kit to change printer resolution is available. Change your printer from 203 dpi to 300 dpi - or - from 300 dpi to 203 dpi printing with these tool-less upgrade kits.
• Asian Language support with printer configuration options for the large Simplified and Traditional
Chinese, Japanese, or Korean character sets.
16
Introduction
• Printers sold in China have the Simplified Chinese SimSun font pre-installed.
• Zebra® ZBI 2.0 ™ (Zebra BASIC Interpreter) programming language. ZBI allows you to create custom printer operations that can automate processes, use peripherals (i.e. scanners, scales, keyboards, Zebra® ZKDU ™ , etc.) all without being attached to a PC or network.
• Locking Media Cabinet for ZD620 Direct Thermal Healthcare printer models. This special
Healthcare model includes for additional security, Kensington ™ Slot for Kensington locking devices to secure the printer.
17
Introduction
Zebra Label Printing Solution
The printer is just one of three (3) parts of a printing solution. To print; you need a printer (ZD620 or
ZD420), compatible media (thermal transfer ribbon cartridge or rolls, and thermal transfer media; or just direct thermal media), and software (driver, applications or programming) to tell the printer what to do and print. The printer can print without being connected to other devices or systems.
The media may be labels, tags, tickets, receipt paper, fan-fold stacks, tamper proof labels, etc.
Zebra assists you with label design and print with the free label and form design software:
ZebraDesigner ™ for Windows PC operating systems.
Zebra provides a complete suite of free Link-OS software applications and drivers to configure printer settings, print labels and receipts, get printer status, import graphics and fonts, send programming commands, update firmware, and download files.
The Zebra web site or your reseller will be able to help you identify media for your desired use case.
Modes of Printing
You can operate this printer in many different modes and media configurations:
• Direct thermal printing (which uses heat sensitive media to print).
• Thermal transfer printing with easy to use thermal transfer ribbon cartridge or ribbon rolls (heat and pressure transfers ink from the ribbon to media).
• Standard Tear-Off mode allows you to tear off each label/receipt or batch print a strip of labels and tear them off after it is printed.
• Label Dispense Mode: If an optional dispenser is installed, the backing material can be peeled away from the label as it is printed. After this label is removed, the next one is printed.
• Media Cutting: If an optional media cutter is installed, the printer can cut the label liner between labels, receipt paper or tag stock.
• Linerless media printing with Cut or Tear-Off label options for easy pick and place label applications.
• Stand-alone: The printer can print without being directly connected to a computer.
• A printer with the color LCD display option can use menus to access and print a label format/form.
• A Link-OS App connecting via Bluetooth (Wireless option).
• An auto running label format/form (programming based).
• A data input device connected to the printer’s USB Host port or serial port. This mode accommodates data input devices, such as scanners, weigh scales, a Zebra Keyboard Display
Unit (ZKDU), etc.
• Shared network printing: Printers configured with Ethernet (LAN) and Wi-Fi interface options include an internal print server.
18
Introduction
What’s in the Box?
After unpacking, make sure you have all parts shown below. Follow the procedures for inspecting the printer to familiarize yourself with printer parts so you can follow the instructions in this book.
Printer
Documentation and
Software
USB Cable Printer Documentation
Power Supply
Included with Thermal Transfer Printer (uses ribbon rolls)
Empty Starter Ribbon Cores Non-Zebra 300 Meter Ribbon Adapters
Unpack and Inspect the Printer
When you receive the printer, immediately unpack it and inspect for shipping damage.
• Save all packing materials.
• Check all exterior surfaces for damage.
• Open the printer and inspect the media compartment for damage to components.
If you discover shipping damage upon inspection:
• Immediately notify the shipping company and file a damage report. Zebra Technologies Corporation is not responsible for any damage to the printer incurred during shipment, and will not cover the repair of this damage under its warranty policy.
• Keep all packaging material for shipping company inspection.
• Notify your authorized Zebra ® reseller.
See the Zebra Web site for ‘How To’ videos on packing and unpacking your printer. See
section for links to one of these 5 basic Link-OS printer variations.
19
Introduction
Open the Printer
To access the media compartment, pull the release latches towards you and lift the cover. Check the media compartment for loose or damaged components.
ESD Caution • The discharge of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage or destroy the printhead and other electronic components used in this device. You must observe static-safe procedures when working with the printhead or the electronic components under the top cover.
Closing the printer
Lower the top cover. Press down in the middle of the cover in front until the cover snaps closed.
20
Printer Features
This section will help you identify features of these Zebra® Link-OS 4-inch desktop thermal label printers, the ZD620 and ZD420. ‘How to’ videos on the Zebra Web site include a Printer Features video; as well as; other printer setup and task specific videos. Links to these five (5) Link-OS 4 inch desktop printers are:
• ZD620 Thermal Transfer Printer — www.zebra.com/zd620t-info
• ZD620 Direct Thermal Printer — www.zebra.com/zd620d-info
• ZD420 Thermal Transfer Ribbon Cartridge Printer — www.zebra.com/zd420c-info
• ZD420 Thermal Transfer Printer — www.zebra.com/zd420t-info
• ZD420 Direct Thermal Printer — www.zebra.com/zd420d-info
21
Printer Features
Printer Features
User Interface
For more details on printer controls, see Controls and Indicators
Power Button
Release
Latch
Fan-Fold Media
Entry Slot
Release
Latch
DC Power
Receptacle
Interface and Connectivity Module
Slot Access
22
Printer Features
Inside the ZD620 Dual Capacity Ribbon Roll Printer
Ribbon Carriage
Printhead
Upper Web (Gap)
Array Sensor
(other side)
Roll Holders
Media Guides
Media Guide Stop
Adjustment
Platen (Drive) Roller
23
Head-Up Sensor
(inside)
Movable Sensor
(Black Mark and Lower Web/Gap)
Printer Features
Dual Capacity Ribbon Chassis - Ribbon Roll Holders
Take Up Spindles
Supply Spindles (full ribbon rolls)
Media Dancer - ZD620 Printer Models Only
The printer’s window is removed to show the Media Dancer (plate). The Media Dancer is re-colored to make it easier to see. It is the same color as the dark gray parts adjacent to it.
Media Dancer
(ZD620 Only)
24
Printer Features
Inside the ZD620 and ZD420 Direct Thermal Printers
Printhead
Upper Web (Gap)
Array Sensor
Roll Holders
Media Guides
Media Guide Stop
Adjustment Media Dancer
(ZD620 Only)
Platen (Drive) Roller
Movable Sensor
(Black Mark and Lower Web/Gap)
Head-Up Sensor
(inside)
25
Printer Features
Inside the ZD420 Ribbon Cartridge Printer
Ribbon Cartridge
Shown Installed
(sold separately)
Upper Web (Gap)
Array Sensor
Roll Holders
Media Guides
Media Guide Stop
Adjustment
Platen (Drive) Roller
Ribbon Drive
Transport
Release
Arms (2)
Head-Up Sensor
(inside)
Movable Sensor
(Black Mark and Lower Web/Gap)
26
Printer Features
Accessing the Printhead of the Ribbon Cartridge Printer
PRINTHEAD ACCESS
1 . Pull both release arms out (green highlighted black parts).
2 . Ribbon drive transport drops down.
3 . Lift printhead actuator arm up to access the printhead
Printhead
Actuator Arm
Backside of
Printhead
Printhead
Ribbon Sensor
Ribbon Cartridge
Authentication and Status
Interface
Ribbon Sensor’s
Reflector
27
Printer Features
Label Dispenser Option (field installable) - All Models
Label Taken
Sensor
Label Liner
Exit Area
Door Latch
Cutter Option (field installable) - All Models
Label Peel Bar
Peel Roll
Cutter Module
Dispenser Door
Media Exit Slot
28
Printer Features
Linerless Media Tear-Off Option (Direct Thermal Models Only)
Linerless Cutter Option (Direct Thermal Models Only)
Label Taken
Sensor
29
Cut Label Landing
Area
Label Taken
Sensor
Printer Features
Identifying Platen Drive Rollers Types
The platen (drive) rollers are colored differently to identify the platen type and print resolution of your printer (and the platen). Do not exchange platen types unless instructed to by an upgrade procedure or
Zebra technical support. The printer will not operate correctly and may cause a variety of problems requiring maintenance.
203 dpi Standard Platen (black)
300 dpi Standard Platen (gray)
203 dpi Linerless Platen (reddish-brown)
300 dpi Linerless Platen (brown)
30
Printer Features
Printer Power Supply Options
ZD-Series printers offer field installable attached power options: an attached power supply base or a battery power base. These options easily attach with screws and replace the power supply that was included with your printer.
Attached Power Supply Base
Attached Power Supply
Base
31
Printer Features
Attached Battery Base and Battery
Printer with Battery Base Installed
ZD620
Battery
Power
Interface
Power Input
Battery Power
Base
Battery Status and
Charge Indicators
Battery Control
Button
Battery Ready to Install Printer with Battery installed
Battery Latch
Important • The battery can be charged, checked, and configured for storage all without the printer. A printer power supply or other approved Zebra power source is needed to charge your battery.
32
Printer Features
ZD620 Locking Printer Features
This option is only available in a Healthcare printer models. It includes a lock and key access to the printer’s media compartment and a Kensington Lock Slot on the back panel of the printer to secure the printer. For more information on the Locking Printer option, see ZBI 2.0 ™ — Zebra Basic Interpreter .
Cabinet Lock
Kensington Lock Slot
33
Printer Features
Zebra Print Touch
The Zebra Print Touch ™ feature allows you to touch an Android ™ -based, Near Field Communication
(NFC) enabled device such as a smart phone or tablet to the printer’s Print Touch logo to pair the device to the printer. Print Touch is available on models with a factory installed networking (Wi-Fi, wired Ethernet,
Bluetooth, and Bluetooth Low Power). This capability allows you to use your device to provide information for which you are prompted and then print a label using that information.
Important • Some mobile devices may not support NFC communication with the printer until you configure the required NFC settings in your device. If you encounter difficulties, consult your service provider or your smart device manufacturer for more information.
Print Touch Location
(Passive NFC)
Data encoded into the tag includes:
• A URL for a Zebra QuickHelp style support web page
• The printer’s unique Bluetooth Low Energy MAC address
• The printer’s Bluetooth Classic MAC address (if present)
• The printer’s Wi-Fi (WLAN) MAC address (if present)
• The printer’s Ethernet (LAN) MAC address (if present)
• The printer SKU – ex. ZD42022-D01W01EZ
• The printer’s unique serial number
The NFC tag can be used to:
• Facilitate Bluetooth pairing with a compatible mobile device
• Launch an application
• Launch a mobile browser to a web page
34
Install Hardware Options
This section assists you installing common printer connectivity modules and media handling options.
Important • To simplify and speed up the setup process, install all connectivity modules and media handling options before setting up and using your printer for the first time.
Important • It is strongly recommended that you update your printer’s firmware after the printer has completed the setup process. Many of these options have internal firmware that require an update to operate properly with the printer’s Main Logic Board’s installed firmware version.
35
Install Hardware Options
Field Installable printer Accessories and Options
Printer Connectivity Modules
The connectivity module’s access door must be removed prior to installing the following options —
Accessing the Connectivity Module Slot
.
• ZD420 Serial Port —
Installing the Serial Port Module
• RS-232 DB-9 connector with DTE/DTC auto-switching — Serial Port Interface
• ZD420 Internal Ethernet (LAN - wired)
— Installing the Internal Ethernet (LAN) Module
• RJ-45 connector
• Fast Ethernet 10/100 auto-switching, 10Base-T, and 100Base-TX networks.
Media Handling Options
The printer’s standard bezel must be removed prior to installing the following options —
• Label Dispenser (Peel-Off Liner and Present Label for Operator) -
Installing the Label Dispenser
• General Purpose Media Cutter
— Installing the Standard Media Cutter
• Linerless Media Cutter
— Installing the Linerless Media ‘Tear-Off’ Bezel
• Linerless Media ‘Tear-Off’ Label Bezel
— Installing the Linerless Media ‘Tear-Off’ Bezel
• Printer Resolution Upgrade Kits (203 dpi and 300 dpi) -
• Media Roll Adapters for 38.1 mm (1.5 inches), 50.8 mm (2.0 inches), or 76.2 mm (3.0 inches) I.D.
media cores - Media Roll Core Size Adapters
Power Base Options
The ZD-Series (ZD620 and ZD420) printers are supported with power base field upgrade kits for each the direct thermal and thermal transfer versions of these printers.
• Attached Power Supply Base
(power supply included) — Installing the Attached Power Supply
• Battery Power Base
(battery pack sold separately) — Installing the Attached Battery Base Options
• Battery Pack
(battery poer base sold separately) — Installing the Battery into the Attached Power
36
Install Hardware Options
Printer Connectivity Modules
The connectivity modules can be easily installed without tools.
ESD Caution • The discharge of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage or destroy the printhead or electronic components used in this device. You must observe static-safe procedures when working with the printhead or the electronic components.
Power Failure Recovery Mode Jumper (OFF by Default)
All of the Printer Connectivity Modules have a Power Failure Recovery jumper. It is set to the OFF position by default. With the jumper set to ON, the printer will automatically Power ON when plugged into an active
(ON) AC power source (and not power off). See
Standard Interface Controls - Power Button - Power
Failure Recovery Mode for power ON/OFF behaviors. See
Setting the Power Failure Recovery Mode
Jumper for instructions on activating the mode.
Note • The Power Failure Recovery Mode is only available on printers with a Printer Connectivity Module installed in your printer.
Accessing the Connectivity Module Slot
1.
Disconnect the DC power plug from the rear of the printer.
2.
Open the module access door by pushing down on the top of the door with your finger tip. This releases the latch. Pull the door away and down to remove.
37
Install Hardware Options
Installing the Serial Port Module
1.
With the DC power plug and module’s access door removed, slide the serial port module into the printer. Push the circuit card in slowly but firmly until the card is just past the inside lip of the access door.
2.
Align the bottom of the serial port’s door cover to the bottom lip of the module access opening. Swing the door up and snap the cover closed.
Serial Port (RS-232)
Note • For best printer performance, update the printer’s firmware after installing options or immediately after the
printer’s initial setup. See Updating Printer Firmware .
38
Install Hardware Options
Installing the Internal Ethernet (LAN) Module
1.
With the DC power plug and module’s access door removed, slide the Ethernet module into the printer.
Push the circuit card in slowly but firmly until the card is just past the inside lip of the access door.
2.
Align the bottom of the Ethernet port’s door cover to the bottom lip of the module access opening.
Swing the door up and snap the cover closed.
Ethernet Port (RJ-45)
Note • For best printer performance, update the printer’s firmware after installing options or immediately after the
printer’s initial setup. See Updating Printer Firmware .
39
Install Hardware Options
Removing Printer Connectivity Modules
Connectivity modules can easily be removed for the purpose of reconfiguring a printer or repair. You should not remove and replace connectivity modules as a general practice.
1.
Remove the interface cable (Ethernet or Serial).
2.
Remove the module access door. Push down on the top of the door with your finger tip. This releases the latch. Pull the door away and down to remove.
3.
Re-attach the interface cable to the connectivity module and secure the cable.
4.
Gently pull on the interface cable that is secured to the connectivity module. Slowly pull the module out of the printer.
5.
Install a different connectivity module or re-install the connectivity module’s access door. Align it to the bottom lip of the access opening and swing it up to snap and lock in place.
40
Install Hardware Options
Media Handling Options
ESD Caution • The discharge of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage or destroy the printhead or electronic components used in this device. You must observe static-safe procedures when working with the printhead or the electronic components.
Removing the Standard Bezel
The standard bezel must be removed to mount your media handling option.
1.
Disconnect the printer’s DC power input plug from the rear of the printer.
2.
Turn the printer upside down. Remove the two (2) mounting screws with the supplied Torx wrench.
Save the screws.
3.
Slide the bezel down the front about 12.5 mm (0.5 inch) and pull the loose bezel out.
41
Install Hardware Options
Installing the Label Dispenser
The standard bezel must be removed and DC input power disconnected before the Label Dispenser can be installed. See
.
1.
Place the label dispenser module and printer right side up with the top of the module 12.5 mm (0.5 inch) below the bottom of the top cover. Center and push the module into the front of the printer and slide it up until it stops.
2.
Turn the printer upside down and attach the module to the printer with the two screws using the Torx wrench.
Note • For best printer performance, update the printer’s firmware after installing options or immediately after the
printer’s initial setup. See Updating Printer Firmware .
42
Install Hardware Options
Installing the Standard Media Cutter
The standard bezel must be removed and DC input power disconnected before the Label Dispenser can be installed. See
.
Cut Warning • There are no operator serviceable parts in the cutter unit. Never remove the cutter cover (bezel). Never attempt to insert objects or fingers in to the cutter mechanism.
Important • Using un-approved tools, cotton swabs, solvents, etc. all may damage or shorten the cutter’s usable life or cause the cutter to bind.
1.
Place the Cutter module and printer right side up with the top of the module even with the bottom of the top cover. Center and push the module into the front of the printer and slide it up until it stops.
2.
Turn the printer upside down and attach the module to the printer with the two screws using the Torx wrench.
Note • For best printer performance, update the printer’s firmware after installing options or immediately after the
printer’s initial setup. See Updating Printer Firmware .
43
Install Hardware Options
Installing the Linerless Media Cutter
The standard bezel must be removed and DC input power disconnected before the Linerless Media Cutter
Module can be installed. See
1.
Open the printer and remove replace the standard platen roller with the Linerless platen roller. See
Platen Cleaning and Replacement
for a replacement procedure. See
to help you identify platen rollers.
2.
Place the Cutter module and printer right side up with the top of the module even with the bottom of the top cover. Center and push the module into the front of the printer and slide it up until it stops.
3.
Turn the printer upside down and attach the module to the printer with the two screws using the Torx wrench.
Note • For best printer performance, update the printer’s firmware after installing options or immediately after the
printer’s initial setup. See Updating Printer Firmware .
44
Install Hardware Options
Installing the Linerless Media ‘Tear-Off’ Bezel
The standard bezel must be removed and DC input power disconnected before the Linerless Tear-Off
Bezel module can be installed. See Removing the Standard Bezel
.
1.
Open the printer and remove replace the standard platen roller with the Linerless platen roller. See
Platen Cleaning and Replacement
for a replacement procedure. See
to help you identify platen rollers.
2.
Place the Tear-Off bezel module and printer right side up with the top of the module even with the bottom of the top cover. Center and push the module into the front of the printer and slide it up until it stops.
3.
Turn the printer upside down and attach the module to the printer with the two screws using the Torx wrench.
Note • For best printer performance, update the printer’s firmware after installing options or immediately after the
printer’s initial setup. See Updating Printer Firmware .
45
Install Hardware Options
Media Roll Core Size Adapters
Adapter Kits
The media roll adapters kit includes three (3) pairs of media roll adapters. The kits are for the following inner diameter (I.D.) media cores
:
• 38.1 mm (1.5 inches)
• 50.8 mm (2.0 inches)
• 76.2 (3.0 inches)
Adapter Usage
• The adapters are intended to be permanently installed in the printer.
• They may be changed to support other media roll sizes that require one of these adapter sizes.
• The adapters may wear out if they are changed too much.
• Removing the media adapters to print on standard roll cores may leave plastic pieces in the media roll holders side areas that rub against the roll. Push those attached pieces back into the side of the media roll holder.
Installing Media Roll Adapters
1.
Place one screw in the top adapter mounting hole of both of the roll holders. Start turning the screws clockwise using the Torx wrench until the tip of the screw is just protruding through the inside of the roll holder. The screws are self-tapping.
2.
Place the adapter on the inside of the roll holder. The large side of the adapter is on top. The smooth side (no ribs) faces the middle of the printer.
3.
Align the adapter’s top screw hole to the protruding screw tip and pinch it tightly to the roll holder body.
Tighten the screw until there is no gap between the adapter and roll holder. Do not tighten beyond this point. Over tightening will strip the thread.
4.
Insert a screw in the bottom adapter mounting hole. Pinch the adapter tightly to the roll holder while tightening the screw. Tighten the screw until there is no gap between the adapter and roll holder. Do not tighten beyond this point. Over tightening will strip the thread.
5.
Repeat step 1-4 for the other adapter and roll holder.
46
Example of Label Roll with 76.2 mm (3.0 inch)
Inner Core mounted on Media Core
Adapters
Install Hardware Options
47
Install Hardware Options
Print Resolution Upgrade Kits
There are four (4) print resolution upgrade kits. The same procedure is used to change all the printhead resolution upgrade kits. Both the printhead and platen (drive) rollers must be changed and are resolution dependent. The printer automatically detects the change in printheads and the platen roller materials are identified by color.
Standard Printing
• Change the printer from 203 dpi to 300 dpi printing.
• Change the printer from 300 dpi to 203 dpi printing.
Linerless Printing (for Direct Thermal ZD620 printers only)
• Change the printer from 203 dpi to 300 dpi printing.
• Change the printer from 300 dpi to 203 dpi printing.
Printheads used in the upgrade kits include a 203 or 300 marking to help you keep the unpackaged upgrade printhead separate from the original printhead. The original printhead contains no marking identifying its print resolution.
The platen (drive) rollers are colored differently to help you keep from accidentally using the old platen
roller. See Identifying Platen Drive Rollers Types
Installing the Printhead Resolution Upgrade Kits
1.
Turn the printer off and disconnect the power.
2.
Use the platen roller replacement procedure. See Platen Cleaning and Replacement
3.
Use the printhead replacement procedure. See Replacing the Printhead
4.
Re-attach power and turn the printer on. The printer will automatically detect the change in printhead
(but not the platen) when the printer verifies the printer’s configuration.
Important • For best results and the latest printer features and operation, download and install the latest printer firmware. See
.
48
Install Hardware Options
Installing the Attached Power Supply Base Options
The power base is ready to attach to the printer. The base is installed using Torx T10 wrench (that you supply) and the mounting screws provided with the upgrade kit. The direct thermal printer models attach to the printer with three (3) screws and thermal transfer printer models use four (4) screws.
1.
Remove any media rolls from the printer. Remove the original power supply cable from the back of the printer.
2.
Turn the printer over and align the power base to the bottom of the printer with the printer power plug oriented toward the rear of the printer. The printer’s rubber feet align with recesses in the top of the power base.
3.
Use the screws provided to attach the power base to the printer. 3 screws for Direct Thermal printers. 4 screws for thermal Transfer printers. Tighten the screws using the Torx wrench supplied in the kit.
Thermal Transfer Printers Direct Thermal Printers
49
Install Hardware Options
4.
Insert the DC input power plug into the printer.
DC Input Power
Plug
5.
Re-connect the AC power cord to the printer power base.
DC Input Power
Plug
50
Install Hardware Options
Installing the Attached Battery Base Options
The battery base is ready to attach to the printer. The base is installed using a Torx T10 wrench and the mounting screws provided with the upgrade kit. The direct thermal printer models attach to the printer with three (3) screws and thermal transfer printer models use four (4) screws.
1.
Remove any media rolls from the printer. Remove the original power supply cable from the back of the printer.
2.
Turn the printer over and align the power base to the bottom of the printer with the printer power plug oriented toward the rear of the printer. The printer’s rubber feet align with recesses in the top of the power base.
3.
Use the screws provided to attach the power base to the printer. Three (3) screws for Direct Thermal printers. Four (4) screws for Thermal Transfer printers. Tighten the screws using the Torx wrench supplied in the kit.
Direct Thermal Printers Thermal Transfer Printers
Torx T10 Torx T10
51
Install Hardware Options
Installing the Battery into the Attached Power Base
Important • The printer must have an Attached Battery Base installed and securely connected your printer to keep from damaging the printer or battery.
1.
Disconnect the printer’s external power supply from the DC Power Input located in the rear of the printer.
2.
Slide the battery into the battery base’s battery slot. Push the battery into the base until battery pack is flush to the rear of the battery base, and the connectors on the battery pack are engaged with the ports on the back of the printer.
Battery Ready to Install Printer with Battery installed
Battery Latch
Important • Batteries are shipped in Shutdown Mode for safety and to keep the battery from discharging during storage and shipping. The battery requires charging prior to initial use with the printer.
3.
Attach the printer’s power supply to the battery to wake up the battery from Shutdown Mode and begin its initial charge.
4.
The printer must be fully charged before it’s first use. See
Battery Indicators and Controls .to learn how
to:
• Turn the battery on.
• Discover battery charge saving features and behaviors.
• Check the battery’s charge level and health.
5.
The printer will take approximately two hours to reach a full charge. The battery status (health) indicator
(lighting bolt) will go from Amber (Charging) to Green (Charged)
52
Controls and Indicators
This section discusses the two user control panel variations and their functionality.
User Interface
The primary user controls are found on the front of the printer. The ZD-Series Desktop printers support two user interface options.
• Standard User Interface — This interface provides basic control and status needed by an operator.
Printer operating status is reported by five (5) icon indicator lights. The icons represent several functional areas of operation. The indicator lights, as a group, provide a wide range of printer status notifications when used in combination. They are visible from a greater distance than you can read
on a printer with a display. See the Meaning of the Indicator Light Patterns .
• This interface supports operator tasks of replacing printing supplies (labels, receipt paper, transfer ribbon, etc.) when prompted by two indicators.
• Status indicator’s icons represent a functional area of printer operation.
• Status indicator lights typically use color to show the operator the functional status of the printer.
The status indicator lights may be off (not lit), red, green, or amber (orange/yellow). Red is
‘needs attention’ or ‘not ready’. Green is for ‘ready’ or ‘functioning’. Amber (orange/yellow) is for busy or active process (data downloading, over-temperature cooling cycle, etc.). An off or un-lit status indicator does not require the operators attention.
• A status indicator can flash (blink), fade (bright to off), alternate between colors, or remain on in a variety of patterns that denote various printer activities, and operational status as a group.
• Control buttons are used in various combinations to access internal utilities that calibrate the printer to your media and make limited print settings.
• LCD User Interface — This color LCD interface provides easy printer setup, configuration, and is customizable for all user types. The interface includes all the Standard User Interface controls and indicators to provide you with common functionality and behaviors for these Link-OS printer models.
• The display option provides written printer status and messages. The display supports 19 languages, selectable by the operator or with programming.
• It has a menu system. Users can make changes to print settings (darkness, speed, etc.), run utilities, and set wired and wireless communication interfaces (Serial, Ethernet, Wi-Fi, etc.) that are installed on your printer.
53
Standard Interface Controls
1 2 3 4 5 6
9 8 7
1.
•
Power Button
— Turns power ON and OFF in the printer. It is also used to initiate low-power sleep and wake states.
Initial Power ON
— Press the Power button until the printer’s indicator lights flash on.
The indicator lights will flash on and off in various combinations while the printer does self diagnostics, configuration checks, and integrate optional components which will take several seconds to complete.
•
•
•
•
The Status indicator will turn solid GREEN indicating the printer is ready for normal print operations.
Sleep Mode
— Pressing and releasing the button once will cause the printer to enter Sleep
Mode.
The printer will turn off after storing various configuration and status information in memory.
All the indicators will be off except the Status Indicator will slowly change between On and Off to indicate Sleep Mode.
Power OFF with Sleep Mode Delayed
— Press and Hold the button for 4-9 seconds.
The operator can start a batch print job and put the printer into the low power consumption state of Sleep mode — after the job has finished.
Power OFF / Shutdown
— Press and Hold the button for 4-9 seconds.
The printer will turn
OFF.
Power Failure Recovery Mode
— This printer feature is activated by a hardware jumper setting
on one of the optional Printer Connectivity Modules installed in the printer. See Setting the Power
.
• The printer will automatically Power ON when plugged into an active (ON) AC power source.
• Supports Sleep Mode and Power OFF with Sleep mode Delayed.
• A Power OFF/Shutdown will reset the printer and then runs the Initial Power ON sequence.
Note • The Power Failure Recovery Mode is only available on printers with a Printer Connectivity Module installed in the printer.
54
2.
Status Indicator — Primary status indicator for overall printer health and operational status. This indicator is also known as the Power indicator.
• Green: Ready for print and data activity.
• Green, Slowly Changing between ON and OFF: Printer is in Sleep Mode.
• Red: Media out, media detection error, head (cover/printhead) open, cut error, printhead authentication failure.
• Amber: Printhead Over Temp (temperature), printhead element failure, out of memory while storing content (formats, graphics, fonts, etc.), and interface power fault for USB Host or Serial ports.
• Blinking Amber: Printhead Under Temp (temperature)
• Blinking Red: Printhead Over Temp (temperature) — this status is coupled with blinking red Pause indicator. Requires cooling and printer restart.
3.
4.
Pause Indicator
— The printer is in Pause mode when the Pause indicator light is on. A label (print form) or all labels (print forms) in the print buffer’s queue can be canceled when the Pause indicator is on using the Cancel button.
• Amber: The printer is paused. Print, label FEED (advance), and other label routines are suspended until the pause state is removed by pressing the Pause button.
• Blinking Red: Printhead Over Temp (temperature) — this status is coupled with blinking red Status indicator. Requires cooling and printer restart.
Data Indicator
— Indicates the status of data transfer activity.
• Off: Data is not being transferred.
• Green: A data communication operation has not finished, but is not actively being transferred.
• Blinking Green: Data communications are in process.
• Blinking Amber: Out of memory while storing content (formats, graphics, fonts, etc.).
5.
Supplies status.
Indicator
— Indicates media (label, receipt, tags, transfer ribbon, ribbon cartridge, etc.)
• Red: There is a media out condition.
• Blinking Red: Ribbon Out.
• Blinking Red and Amber: Ribbon Cartridge Low (ZD420 Cartridge printers only) .
• Blinking Amber: Ribbon In (ZD420 Cartridge printers only) detected while the printer is attempting to print in direct thermal mode.
6.
Network Indicator
— Indicates network activity and status.
• Amber: 10 base Ethernet (LAN) connection detected.
• Green: 10/100 Ethernet (LAN) connection detected or when Wi-Fi (WLAN) has a strong signal and is connected.
• Red: when an Ethernet (LAN) or Wi-Fi (WLAN) fault occurs.
• Blinking Red: during Wi-Fi (WLAN) association.
• Blinking Amber: during Wi-Fi (WLAN) authentication.
• Blinking Green: when Wi-Fi (WLAN) has completed, but has a weak signal.
55
7.
Cancel Button
— Cancels print jobs.
• Only functional when the printer is in the Pause state .
• Pressing the Cancel button once causes the printer to cancel printing the next format in the print buffer.
• Pressing and holding the button for two seconds cancels printing of ALL pending formats.
8.
9.
FEED (Advance) Button
— Advance a label (print form/format).
• Feed One Label - Pressing (and releasing) the FEED button when the printer is not printing, causes the printer to advance media one (1) blank form/format length (label, receipt, tag, ticket, etc.).
• Advance Multiple Labels - Pressing and Holding the FEED button when the printer is not printing, causes the printer to advance labels until released. It finishes advancing to the beginning position of the next label.
• Reprint Last Label (activated via a SGD command: ezpl.reprint_mode
) - The intended purpose of this feature is to allow reprint of a failed media print. If the printer runs out of media (paper, labels, transfer ribbon, etc.), then the printer can re-print the last label (print form/format). The print buffer that stores the print image available for reprint is cleared when the printer gets turned off or is reset.
Pause Button
— Pauses print and media movement actions.
• Pressing the Pause button will stop print activities and place the printer into a ‘Pause’ state. The printer will complete printing a label that is printing before it pauses.
• The Pause indicator will display Amber (orange/yellow) to indicate the Pause state.
• Pressing the Pause button while in Pause state will return the printer to normal operation. If printing a multi label (form/format) job or another print job is waiting to print in the print queue, then the printer will resume printing.
56
LCD User Interface
Printers with the display provide the operator and integrator with readable printer status and a menu system.
1 1 2
3
ZEBRA ZD620
PRINTER READY
V84.20.05ZP37288
168.192.0.1
4 4 1
1.
Standard Interface Controls — Provides visual and operational continuity for users that use both styles of Zebra Link-OS printers.
2.
LCD Navigation Controller and Selector
— Navigate through printer menus and parameter settings on the LCD using the direction ARROW buttons to choose printer settings and utility actions.
Use the SELECT (Check-mark) button to items that are highlighted (icons) or displayed as named menu items.
3.
Display — Displays printer status information and the printer configuration menu system. The printer’s default screen information is shown. The top line has printer model information and can be customized.
The center area is for printer status information and pop-up messages.
4.
Action Selectors
— The action selector buttons, LEFT SELECT and RIGHT SELECT, activates item highlighted white, like the Home icon (used to activate the menu system). Pressing the LEFT SELECT button immediately below the HOME icon will change the display to the Menu’s Home screen.
57
Meaning of the Indicator Light Patterns
All of the Link-OS 4 inch printers have status indicators. The indicators may be off or on in a variety of lighting patterns of red, green, or amber (orange/yellow). The status indicators can flash (blink), fade
(bright to off), alternate between colors, or just remain on. The status information that these lighting patterns represent is detailed in this section.
Indicator States
Steady-On Flashing Fade Off
Status - Typical Operating Conditions
Printer Ready
The printer is powered on and ready to print.
Pause
The printer is pause d. The operator must press the Pause button to resume print operations.
Media Out
The media (labels, receipts, tags, tickets, etc.) supply is out.
The printer needs attention and cannot continue without user intervention.
Ribbon Out
Detected end of ribbon roll (reflective end on ribbon rolls), a missing ribbon cartridge, or the ribbon cartridge needs replaced to continue printing when the printer is in thermal transfer mode.
Ribbon Low
(Ribbon Cartridge Printers Only)
Default value is 10% of ribbon remaining. The Media indicator flashes red and yellow while the Status indicator is solid yellow.
58
Ribbon In
(Ribbon Cartridge Printers Only) thermal transfer printer is in Direct Thermal Mode and has a ribbon cartridge installed. Remove the ribbon cartridge to continue printing in direct thermal mode.
Transferring Data
Data communications are in process.
Data Transfers Paused
A data communication operation has not finished, but is not actively being transferred.
Out of Memory
Cover Open/Printhead (PH) Open
The cover (printhead) is open. The printer needs attention and cannot continue without user intervention.
Cut Error
(Binding)
Out of memory while storing content (formats, graphics, fonts, etc.).
The cutter blade is bound and is not moving properly.
Cartridge Authentication Failed
The ribbon cartridge can not be authenticated or has been altered. The printer only supports Genuine Zebra Ribbon
Cartridges and does not support refurbished or non-Zebra cartridges.
59
Status - Printhead Operation
Hot Surface Caution • The printhead may be hot and could cause sever burns. Allow the printhead to cool.
Printhead Over Temp
The printhead is over temperature and paused to allow the printhead to cool. The print operation will resume after the printhead has cooled.
Printhead Under Temp
The printhead is under temperature. Typically, the operating environment is below the printer’s minimum operational temperature.
Printhead Shutdown
The printhead is over temperature. Turn the printer OFF.
After several minutes to allow the printer to completely cool, turn the printer ON.
Printhead Resolution Error
The printer is unable to read the printhead resolution type
(dpi). The printhead has been replaced incorrectly or with non-Zebra printhead.
Unauthorized Printhead Error
The printhead was replaced with one that is not a genuine
Zebra printhead. Install a genuine Zebra printhead to continue.
60
Status - Bluetooth Low Energy (BTLE) Option
Bluetooth LE Paired
Bluetooth Low Energy has paired.
Bluetooth LE Failed to Pair
Bluetooth Low Energy has failed to pair.
Status - Ethernet (LAN) Option
Ethernet (LAN) No Link
No Ethernet link is available. NETWORK status is light off
Ethernet (LAN) 100base Link
A 100 Base link was found.
Ethernet (LAN) 10base Link
A 10 Base link was found.
Ethernet (LAN) Link Error
An error condition exists. The printer is not connected to your network.
61
Status - Wi-Fi (WLAN) Option
Wi-Fi Connecting to WLAN
Wi-Fi (WLAN) 100base Link
Wi-Fi (WLAN) 10base Link
The light flashes red while the printer associates with the network.
The light then flashes yellow while the printer is authenticating with the network.
f
The printer is connected to your network and the
Wi-Fi signal is strong
.
The printer is connected to your network and the
Wi-Fi signal is weak
.
Wi-Fi (WLAN) Link Error
An error condition exists. The printer is not connected to your network.
62
Display Controls and Menus
ZD620 printer’s with the LCD User Interface provides the user printer status and a menu system to configure the printer and run internal utilities. The printer is capable of displaying messages in multiple languages.
ZEBRA ZD620
PRINTER READY
V84.20.05ZP37288
168.192.0.1
The printer’s default screen information is shown.
• The top line displays printer model information.
• The center area shows printer status information (customizable) and pop-up messages.
• The two (2) bottom lines show the printer’s Firmware version and the printer’s IP Address by default.
This area can be customized to show different, user selectable information. See IDLE DISPLAY
for a more information.
• The bottom area below the white line are for Action items.
63
Navigating through Menu Display Screens
This section shows the following:
• The options available for navigating through the screens of the LCD User Interface.
• How to select or modify things shown on the display.
Idle Display (Default Start-up Screen)
ZEBRA ZD620
PRINTER READY
V84.20.05ZP37288
168.192.0.1
• At the Idle Display, press LEFT SELECT or center SELECT (check-mark) to go to the printer’s HOME menu.
Home Menu
ZEBRA ZD620
PRINTER READY
V84.20.05ZP37288
168.192.0.1
• To move from icon to icon in the Home menu, press any of the ARROW buttons.
• When an icon is selected, its colors are reversed to highlight it.
SETTING Menu Icon highlighted SETTING Menu Icon
• To select the highlighted menu icon and enter the menu, press the center Select (
) button.
BACK Button
64
• Press LEFT SELECT to exit the Home menu and return to the Idle Display. The printer automatically returns to the Idle Display after 15 seconds of inactivity in the Home menu.
• To scroll through the items in a user menu, press the LEFT ARROW or RIGHT ARROW.
• Menu items with ▲ and ▼ on the far left and right sides of the display indicate that a value can be changed. The value displayed is the setting.
• Press the UP ARROW or DOWN ARROW to scroll through accepted values. Any changes that you make are saved immediately when you exit the menu item.
• MENU Shortcuts - When you reach the end of one menu, the next menu will be displayed (an adjacent menu). To go to the next user menu from a menu shortcut, press the SELECT (Checkmark) or press
RIGHT SELECT to select the GO (go to menu) action. The display will then display the first menu item of the newly selected menu.
65
• A word in the bottom-right corner of the display indicates an available action.
• Press the SELECT (Checkmark) or press the RIGHT SELECT to perform the action shown.
66
Battery Indicators and Controls
The optional printer battery accessory has a simple, one button, 4 LED indicator light user interface to control and display battery status and health. The battery acts as a UPS (uninterruptible power supply) for the printer. For more information on using the battery with your printer and power saving modes (Sleep,
Shutdown, etc.), see
Printing with the Attached Battery Base and Battery Option
.
Rear of Battery
Health Indicator
Charge Level
Indicators (3)
Battery Control
Button
Health Indicator
Charge Level Indicators (3)
Battery Control Button — The button helps you control the battery, both inside and outside of the printer.
• Battery On Press and release
• Wakes up (activates power) the battery from Sleep or Shutdown Modes . The battery health and charge status are checked. The battery indicators all flash on and off together 3 times. The operator now has one (1) minute to turn the printer on before the battery reverts back to the previous Sleep or Shutdown Mode.
• Battery displays the battery level charge during the first ten (10) seconds after internal battery health checks are complete
• Shutdown Mode - Press and hold the button for 10-11 seconds and release. The battery begins shutdown and approximately 3 seconds later all of the battery LEDs will flash three (3) times to let you know the battery has shut down.
Battery Health Indicator — Displays the battery’s charging status and health of the battery.
• Green - Good health, charge complete and ready to operate.
• Amber - Charging (printer is OFF).
• Red - Battery has an internal error. Remove the battery and see the
• Flashing Red - Charging error - over or under temperature, internal monitoring error, etc.
Battery CCharge Level Indicator — Displays the battery’s charging status and health of the battery.
• Three (3) green bars on, no flashing - Battery is fully charged. (The battery will not start charging
• Two (2) green bars on with the top bar flashing . Less than full charge.
• One (1) green bar flash - Time to charge your battery!
• No bars on - Battery needs charging , but the Battery Health Indicator flashes when the Battery
Control Button is pressed. The printer can not be turned on.
• Amber - Charging.
67
Printer Configuration
Menus
This section presents the printer settings that you can change and identifies the tools for changing them.
Adjust Printer Settings
These menu item settings and utilities descriptions include the following:
• The printer’s user menus
See the information that follows in this section.
• ZPL and Set/Get/Do (SGD) commands
See the Zebra® Programming Guide for more information.
• The printer’s web pages when the printer has an active wired or wireless print server connection
See the Wired and Wireless Print Servers User Guide for more information.
Note • See
section for this manual, other information and support links for your specific printer model.
68
Printer Configuration Menus
User Menus
The user menus break the printer configuration into several task based menus. Click any menu item to go to its description in the table. For navigation instructions, see
Navigating through Menu Display Screens .
SETTINGS TOOLS NETWORK BATTERY
•
•
•
•
•
•
•
•
•
•
•
•
**
• TOOLS MENU*
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
• NETWORK MENU*
SENSORS
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
**
•
•
• BATTERY MENU
PORTS LANGUAGE
•
**
•
•
•
•
•
•
• SENSORS MENU*
•
•
•
•
•
• PORTS MENU*
* Denotes a shortcut to the next user menu.
** Appears in multiple user menus for your convenience.
•
•
•
•
•
• BLUETOOTH
MENU*
•
• LANGUAGE MENU*
BLUETOOTH
•
•
•
•
•
•
• SETTINGS MENU*
69
SETTINGS Menu
DARKNESS
Printer Configuration Menus
Description: Set the print darkness to the lowest setting that provides good print quality. If you set the darkness too high, the label image may not print clearly, barcodes may not scan correctly, the ribbon may burn through, or the printhead may wear prematurely.
If desired, use the Print Quality Report (FEED self test)
to determine the best darkness setting.
Accepted values :
0.0
to
30.0
Related ZPL command(s):
^MD
,
~SD
SGD command used: print.tone
Print Server web page: View and Modify Printer Settings > General Setup > Darkness
70
PRINT SPEED
Printer Configuration Menus
Description: Select the speed, in inches per second (ips), for printing a label. Slower print speeds typically yield better print quality.
Accepted values:
ZD620 203 dpi = 2 to 8 ips
ZD620 300 dpi = 2 to 6 ips
ZD420 203 dpi = 2 to 6 ips
ZD420 300 dpi = 2 to
4
ips
Related ZPL command(s):
^PR
SGD command used:
media.speed
Print Server web page: View and Modify Printer Settings > General Setup > Print Speed
MEDIA TYPE
Description: Select the type of media that you are using.
Accepted values: CONTINUOUS, GAP/WEB, MARK/NOTCH
If you select CONTINUOUS, you must include a label length in your label format ( media to calculate the label length.
^LL
if you are using
ZPL). If you select GAP/WEB or MARK/NOTCH for various noncontinuous media, the printer FEEDs
Related ZPL command(s):
^MN
SGD command used:
ezpl.media_type
Print Server web page: View and Modify Printer Settings
>
Media Setup
> Media Type
71
PRINT METHOD
Printer Configuration Menus
Description: Specify if the printer needs to use ribbon for printing.
Accepted values:
THERMAL TRANS — Uses ribbon and thermal transfer media.
DIRECT THERMAL — Uses direct thermal media and no ribbon.
Related ZPL command(s):
^MT
SGD command used:
ezpl.print_method
Print Server web page: View and Modify Printer Settings > General Setup > Print Method
72
TEAR OFF
Printer Configuration Menus
Description: Adjusts the rest position of the media after a label is printed. The rest or stop position sets where the tear-off point is on or between labels.
If necessary, shift the position of the media over the tear off bar after printing.
• Lower numbers move the media into the printer by the specified number of dots (the tear line moves closer to the edge of the label just printed).
• Higher numbers move the media out of the printer (the tear line moves closer to the leading edge of the next label).
Accepted values: –120 to 120
Related ZPL command(s):
~TA
SGD command used:
ezpl.tear_off
Print Server web page: View and Modify Printer Settings > General Setup > Tear Off
73
PRINT WIDTH
Printer Configuration Menus
Description: Specifies the width of the labels being used, in dots. The default value is the maximum width for the printer, based on the printhead’s DPI value.
Accepted values:
ZD620 203 dpi = 0002 to 832 dots
ZD620 300 dpi = 0002 to 1280 * dots
ZD420 203 dpi = 0002 to 832 dots
ZD420 300 dpi = 0002 to 1280 * dots
*- EPL mode has a maximum default width of 1248 dots.
Related ZPL command(s):
^PW
SGD command used:
ezpl.print_width
Print Server web page: View and Modify Printer Settings
>
General Setup
>
Print Width
Important • Setting the print width too wide wastes formatting memory. Printing off the sides of the label and onto the platen roller may damage the platen.
Note • Setting the width too narrow can result in portions of a label format not being printed on the media.
Note• This setting can affect the horizontal position of the label format if the image was inverted using the
^POI
ZPL II command.
74
PRINT MODE
Printer Configuration Menus
Description: Select a print mode that is compatible with your printer options. For information about how
the print mode selections work with different printer options, see Select a Print Mode
.
Accepted value s: TEAR-OFF , PEEL-OFF , CUTTER
Related ZPL command(s):
^MM
SGD command used:
media.printmode
Print Server web page: View and Modify Printer Settings > General Setup > Print Mode
75
LABEL TOP
Printer Configuration Menus
Description: Shifts the position of the image vertically on the label if necessary.
• Negative numbers move the image higher on the label (toward the printhead).
• Positive numbers move the image farther down on the label (away from the printhead) by the specified number of dots.
Accepted values: –120 to 120
Related ZPL command(s):
^LT
SGD command used: media.printmode
Print Server web page: View and Modify Printer Settings > General Setup > Print Mode
76
LEFT POSITION
Printer Configuration Menus
Description: Shifts the position of the image horizontally on the label, if necessary.
• Negative numbers move the left edge of the image toward the left edge of the label by the number of dots selected.
• Positive numbers move the edge of the image toward the right edge of the label.
Accepted values: –9999 to 9999
Related ZPL command(s):
^LS
SGD command used: zpl.left_position
Print Server web page: View and Modify Printer Settings > General Setup > Left Position
77
REPRINT MODE
Printer Configuration Menus
Description: When reprint mode is enabled, you can reprint the last label printed by pressing FEED button.
Accepted values: ON or OFF (default)
Related ZPL command(s):
^JZ
SGD command used:
zpl.left_position
Print Server web page: Not supported at this time
78
LABEL LENGTH MAX
Printer Configuration Menus
Description: This setting controls the distance the printer utilities, like SmartCal, use to automatically detect labels (black mark, notch or gap/web). If the printer does not detect and calibrate the label, the printer assumes that continuous media is loaded.
1
3
2
1 — Label length (including inter-label gap)
2 — Inter-label gap
Set the value to the longest label used with the printer plus 1.0 inch (25.4 mm) greater than the maximum length label. Ideally, use a value 2 times the max. label length plus an inch.
Accepted values: 1-39 (inches), 39 default
Related ZPL command(s):
^ML
(
^LL
,
^PW
)
SGD command used: ezpl.label_length_max
Print Server web page: View and Modify Printer Settings > Media Setup > Maximum Length
79
TOOLS Menu
PRINT INFORMATION
Printer Configuration Menus
Description: Print the selected information (1 of 7 choices) on one or more labels. This menu item is available through three user menus with different default values for each.
Accepted values:
• SETTINGS —Prints a printer configuration report. A sample label is shown in
.
• NETWORK —Prints the settings for any print server or Bluetooth device that is installed.
• FORMATS —Prints the available formats stored in the printer’s RAM and Flash memory.
• IMAGES —Prints the available images stored in the printer’s RAM and Flash memory.
• FONTS —Prints the available fonts in the printer, including standard printer fonts plus any optional fonts. Fonts may be stored in RAM and Flash memory.
• BARCODES —Prints the available barcodes in the printer. Barcodes may be stored in RAM or Flash memory.
• ALL —Prints the previous six labels.
• SENSOR PROFILE —Shows the sensor settings compared to actual sensor readings. To interpret the results, see
.
Related ZPL command(s):
• SETTINGS:
~WC
• NETWORK:
~WL
• SENSOR PROFILE:
~JG
• Others:
^WD
SGD command used:
Not applicable
Print Server web page: View and Modify Printer Settings > Print Listings on Label
80
Printer Configuration Menus
Figure 1 Sample Printer Configuration Report Figure 1 Sample Network Configuration Report
81
IDLE DISPLAY
Printer Configuration Menus
Description: Select one of six information formats to display when the printer is idle. Not shown with all configurations.
Accepted values: FW VERSION , IP ADDRESS , MM/DD/YY 24 HR , MM/DD/YY 12 HR ,
DD/MM/YY 24 HR , DD/MM/YY 12 HR
Related ZPL command(s): Not Applicable
SGD command used:
• device.idle_display_format
• device.idle_display_value
Print Server web page: Not Applicable
82
POWER UP ACTION
Printer Configuration Menus
Description: Set the action for the printer to take during the power-up sequence.
Accepted values:
• CALIBRATE —Adjusts sensor levels and thresholds, determines the label length, and FEEDs the media to the next web/gap.
• FEED —FEEDs the labels to the first registration point.
• LENGTH —Determines the label length using current sensor values, and FEEDs the media to the next web/gap.
• NO MOTION —Tells the printer not to move the media. You must manually ensure that the web is positioned correctly, or press FEED to position the next web/gap.
• SHORT CAL —Sets the media and web thresholds without adjusting sensor gain, determines the label length, and FEEDs the media to the next web/gap.
Related ZPL command(s):
^MF
SGD command used: ezpl.power_up_action
Print Server web page: View and Modify Printer Settings > Calibration
83
HEAD CLOSE ACTION
Printer Configuration Menus
Description: Set the action for the printer to take when you close the printhead.
Accepted values:
• CALIBRATE —Adjusts sensor levels and thresholds, determines the label length, and FEEDs the media to the next web.
• FEED —FEEDs the labels to the first registration point.
• LENGTH —Determines the label length using current sensor values, and FEEDs the media to the next web.
• NO MOTION —Tells the printer not to move the media. You must manually ensure that the web is positioned correctly, or press FEED to position the next web.
• SHORT CAL —Sets the media and web thresholds without adjusting sensor gain, determines the label length, and FEEDs the media to the next web/gap.
Related ZPL command(s):
^MF
SGD command used: ezpl.head_close_action
Print Server web page: View and Modify Printer Settings > Calibration
84
LOAD DEFAULTS
Printer Configuration Menus
Description: Restore specific printer, print server, and network settings back to the factory defaults. Use care when loading defaults because you will need to reload all settings that you changed manually. This menu item is available through two user menus with different default values for each.
Accepted values:
• FACTORY —Restores all printer settings other than the network settings back to the factory defaults. Use care when loading defaults because you will need to reload all settings that you changed manually.
• NETWORK —Reinitializes the printer’s wired or wireless print server. With a wireless print server, the printer also re-associates with your wireless network.
• LAST SAVED —Loads settings from the last permanent save.
Related ZPL command(s):
• FACTORY:
^JUF
• NETWORK:
^JUN
• LAST SAVED:
^JUR
SGD command used: Not Applicable
Print Server web page: View and Modify Printer Settings > Calibration
• FACTORY: View and Modify Printer Settings > Restore Default Configuration
• NETWORK: Print Server Settings > Reset Print Server
• LAST SAVED: View and Modify Printer Settings > Restore Saved Configuration
85
MEDIA/RIBBON CAL
Printer Configuration Menus
Description: Calibrate the printer to adjust the sensitivity of the media sensors.
Related ZPL command(s):
~JC
SGD command used:
ezpl.manual_calibration
Print Server web page: The calibration procedure cannot be initiated through the web pages.
DIAGNOSTIC MODE
Description: Use this diagnostics tool to cause the printer to output the hexadecimal values for all data
received by the printer. For more information, see Communication Diagnostics Test .
Accepted values: PRINT , E: DRIVE , USB MEMORY or DISABLED
Related ZPL command(s):
~JD
to enable,
~JE
to disable
SGD command used: device.diagnostic_print
Print Server web page: The calibration procedure cannot be initiated through the web pages.
86
CONFIG INFO TO USB
Printer Configuration Menus
Description: Allows the operator to send printer configuration report (equivalent to data returned by the printer to the host system when a ZPL
^HH
command is issued). The printer sends a file (
OUTxxx.txt
with xxx =
000
to
999
) to the USB drive in the printer USB Host port and formatted per information supplied in
with each report written to the USB drive (
OUT001.txt
increments to
OUT002.txt
the next time the file is written).
Accepted values: SEACH (NO USB DRIVE FOUND on display), WRITE (if USB drive in installed)
Related ZPL command(s):
^HH
(equivalent information reported)
SGD command used: file.capture_response.begin
, file.capture_response.end
and file.capture_response.destination
Print Server web page: Not Applicable
ZBI ENABLED?
Description: Zebra Basic Interpreter (ZBI 2.0 ™ ) is a programming option that may be purchased for your printer. If you would like to purchase this option, contact your Zebra reseller for more information.
Accepted values: NO or YES
SGD command used: zbi.key
(identifies if the ZBI 2.0 option is enabled or disabled on the printer)
Print Server web page: Not Applicable
87
RUN ZBI PROGRAM
Printer Configuration Menus
Description: This menu item appears only if ZBI is enabled on your printer. If ZBI programs have been downloaded to your printer, you may select one to run using this menu item. If no program exists on your printer, NONE is listed.
To run a ZBI program that you have downloaded to your printer:
1.
Use the UP ARROW or DOWN ARROW to select a file from this menu.
2.
Press RIGHT SELECT to select
RUN
. If no program exists, the
RUN
option does not perform an action.
Accepted values: NONE or PROGRAM FILE NAMES
Related ZPL command(s):
^JI
,
~JI
SGD command used: zbi.control.run
Print Server web page: Printer Home Page > Directory Listing
88
STOP ZBI PROGRAM
Printer Configuration Menus
Description: This menu item appears only if ZBI is enabled on your printer. Use this menu item to stop a
ZBI program. The printer lists only programs that are running.
To stop a ZBI program:
1.
If necessary, use the UP ARROW or DOWN ARROW to select the file from this menu.
2.
Press RIGHT SELECT to select STOP .
Accepted values: NONE or PROGRAM FILE NAMES
Related ZPL command(s):
~JQ
SGD command used: zbi.control.terminate
Print Server web page:
Printer Home Page > Directory Listing
89
PRINT USB FILE
Printer Configuration Menus
Description: Select files to print from a USB Flash drive. See the exercises in
Using the USB Hosts Port and the NFC Capabilities for an exercise using this capability.
To print files from a USB Flash drive:
1.
Insert a USB Flash drive into the printer’s USB host port.
2.
The printer lists available files. SELECT ALL is available to print all available files on the USB Flash drive.
3.
Use the UP ARROW or DOWN ARROW to select a file from this menu.
4.
Press RIGHT SELECT to select PRINT .
Accepted values: NONE , SELECT ALL or PROGRAM FILE NAMES
Related ZPL command(s): Not Applicable
SGD command used: usb.host.read_list
Print Server web page:
Not Applicable
90
COPY USB FILE TO E:
Printer Configuration Menus
Description: Select files to copy to the printer from a USB Flash drive. See the exercises in
Hosts Port and the NFC Capabilities for an exercise using this capability.
To copy files to the printer from a USB Flash drive:
1.
Insert a USB flash drive into the printer’s USB host port.
2.
The printer lists available files. SELECT ALL is available to copy all available files from the USB Flash drive.
3.
Use the UP ARROW or DOWN ARROW to select a file from this menu.
4.
Press RIGHT SELECT to select STORE .
Accepted values: NONE , SELECT ALL or PROGRAM FILE NAMES
SGD command used: usb.host.read_list
Print Server web page: Not Applicable
91
STORE E: FILE TO USB
Printer Configuration Menus
Description: Select files from the printer to store on a USB Flash drive. See the exercises in
USB Hosts Port and the NFC Capabilities for an exercise using this capability.
To copy files from the printer to a USB Flash drive:
1.
Verify that a USB flash drive into the printer’s USB host port.
2.
The printer lists available files. SELECT ALL is available to store all files available files from the printer on the USB Flash drive.
3.
Use the UP ARROW or DOWN ARROW to select a file from this menu.
4.
Press RIGHT SELECT to select STORE .
Accepted values: NONE , SELECT ALL or PROGRAM FILE NAMES
SGD command used: usb.host.write_list
92
PRINT STATION
Printer Configuration Menus
Description: Use this menu item to fill in variable fields in a label format and print the label using a Human
Input Device (HID), such as a USB keyboard, scale, or barcode scanner. A suitable label format must be stored on the E: drive of the printer to use this option. See the exercises in
for an exercise using this capability.
When you plug an HID into one of the printer’s USB host ports, use this user menu to select a form on the printer’s E: drive. After you have been prompted to fill in each variable
^FN field on the form, you can specify the desired quantity of labels to print.
For more information about using the
^FN
command or the SGD commands related to this feature, refer to the Zebra Programming Guide . You can download a copy of the manual from: www.zebra.com/manuals/ .
Accepted values: NO INPUT DEVICE FOUND , NONE , or PROGRAM FILE NAMES
SGD command used:
• usb.host.keyboard_input
(must be set to ON)
• usb.host.template_list
• usb.host.fn_field_list
• usb.host.fn_field_data
• usb.host.fn_last_field
• usb.host.template_print_amount
93
PASSWORD PROTECT
Printer Configuration Menus
Description: Select the level of password protection for user menu items. 1234 is the default password.
Accepted values: NONE , SELECTED , ALL
Related ZPL command(s):
^KP
(to change the printer password)
PRINT TEST FORMAT
Description: Use this menu item to initiate test sequences that print specific types of labels to help you troubleshoot printing issues.
Accepted values:
• DARKNESS —Runs a repeated image in incrementing darkness levels.
• FIRST DOT LOCATION —Identifies the first dot location and label top to assist you with adjusting the position of the label.
• PRINT LINE —Initiates a test sequence.
• IMAGE COMPRESSION —Prints an image with lines and circles to assist with issues regarding compression or stretching of an image.
• ELEMENT OUT —Prints a horizontal image designed to show iprinthead elements not functioning.
SGD command used: print.troubleshooting_label_choices
(specifies the type of label) print.troubleshooting_label_print
(prints the label)
94
NETWORK
ACTIVE PRINT SERVER
Printer Configuration Menus
Description: View whether the WIRED or WIRELESS print server is currently active.
PRIMARY NETWORK
Description: View or modify whether the WIRED or WIRELESS print server is considered primary. You may select which one is primary.
Accepted values: WIRED or WIRELESS
SGD command used: ip.primary_network
95
WIRED IP ADDRESS
Printer Configuration Menus
Description: View and, if necessary, change the printer’s Wired IP Address.
To save changes to this setting, set
to PERMANENT , and then reset the print
Accepted values:
000 to
255
for each field
Related ZPL command(s):
^ND
SGD command used: internal_wired.ip.addr
Printer Web page: View and Modify Printer Settings > Network Communications Setup >
TCP/IP Settings
WIRED SUBNET MASK
Description: View and, if necessary, change the wired subnet mask.
To save changes to this setting, set
to PERMANENT , and then reset the print
Accepted values:
000
to
255
for each field
Related ZPL command(s):
^ND
SGD command used: internal_wired.ip.netmask
Printer Web page: View and Modify Printer Settings > Network Communications Setup >
TCP/IP Settings
96
WIRED GATEWAY
Printer Configuration Menus
Description: View and, if necessary, change the default wired gateway.
To save changes to this setting, set
to PERMANENT , and then reset the print
Accepted values:
000
to
255
for each field
Related ZPL command(s):
^ND
SGD command used: internal_wired.ip.gateway
Printer Web page: View and Modify Printer Settings > Network Communications Setup >
TCP/IP Settings
97
WIRED IP PROTOCOL
Printer Configuration Menus
Description: This parameter indicates if the Net Administrator/User (permanent) or the server (dynamic) selects the Wired print server’s IP address. When a dynamic option is chosen, this parameter tells the method(s) by which this print server receives the IP address from the server.
Important • The print server must be reset to allow changes to the network settings to take effect.
Accepted values:
• ALL
• GLEANING ONLY
• RARP
• BOOTP
• DHCP
• DHCP & BOOTP
• PERMANENT
Related ZPL command(s):
^ND
SGD command used: internal_wired.ip.protocol
Printer Web page: View and Modify Printer Settings > Network Communications Setup >
TCP/IP Settings
98
WIRED MAC ADDRESS
Printer Configuration Menus
Description: View the Media Access Control (MAC) address of the wired print server.
SGD command used: internal_wired.mac_addr
Printer Web page: View and Modify Printer Settings > Network Communications Setup > TCP/IP Settings
WLAN IP ADDRESS
Description: View and, if necessary, change the printer’s Wireless IP address.
To save changes to this setting, set
PERMANENT , and then reset the print
Accepted values:
000
to
255
for each field
Related ZPL command(s):
^ND
SGD command used: ip.addr, wlan.ip.addr
Printer Web page: View and Modify Printer Settings > Network Communications Setup >
Wireless Setup
99
WLAN SUBNET MASK
Printer Configuration Menus
Description: View and, if necessary, change the Wireless subnet mask.
To save changes to this setting, set
PERMANENT , and then reset the print
Accepted values:
000
to
255
for each field
Related ZPL command(s):
^ND
SGD command used: wlan.ip.netmask
Printer Web page: View and Modify Printer Settings > Network Communications Setup >
Wireless Settings
WLAN GATEWAY
Description: View and, if necessary, change the default wireless gateway.
To save changes to this setting, set WLAN IP PROTOCOL to PERMANENT , and then reset the print server (see RESET NETWORK ).
Accepted values:
000
to
255
for each field
Related ZPL command(s):
^ND
SGD command used: wlan.ip.gateway
Printer Web page: View and Modify Printer Settings > Network Communications Setup >
Wireless Setup
100
WLAN IP PROTOCOL
Printer Configuration Menus
Description: This parameter indicates if the Net Administrator/User (permanent) or the server (dynamic) selects the Wireless print server’s IP address. When a dynamic option is chosen, this parameter tells the method(s) by which this print server receives the IP address from the server.
Important • The print server must be reset to allow changes to the network settings to take effect.
Accepted values:
ALL , GLEANING ONLY , RARP , BOOTP , DHCP , DHCP & BOOTP , PERMANENT
Related ZPL command(s):
^ND
SGD command used: wlan.ip.protocol
Printer Web page: View and Modify Printer Settings > Network Communications Setup >
Wireless Setup
WLAN MAC ADDRESS
Description: View the Media Access Control (MAC) address of the wireless print server.
SGD command used: wlan.mac_addr
Printer Web page: View and Modify Printer Settings > Network Communications Setup >
Wireless Setup
101
ESSID
Printer Configuration Menus
Description: The Extended Service Set Identification (ESSID) is an identifier for your wireless network.
This setting, which cannot be modified from the user interface, gives the ESSID for the current wireless configuration.
Accepted values: 32-character alphanumeric string (
default
125
)
SGD command used: wlan.mac_addr
Printer Web page: View and Modify Printer Settings > Network Communications Setup >
Wireless Setup
CHANNEL
Description: View the wireless channel being used when the wireless network is active and authenticated.
SGD command used: wlan.channel
Printer Web page: View and Modify Printer Settings > Network Communications Setup >
Wireless Setup
102
SIGNAL
Printer Configuration Menus
IP PORT
Description: View the wireless signal strength when the wireless network is active and authenticated.
SGD command used: wlan.signal_strength
Printer Web page: View and Modify Printer Settings > Network Communications Setup >
Wireless Setup
Description: This printer setting refers to the internal wired print servers port number that the TCP print service is listening on. Normal TCP communications from the host should be directed to this port.
SGD command used: internal_wired.ip.port
Printer Web page: View and Modify Printer Settings > Network Communications Setup >
TCP/IP Settings
103
IP ALTERNATE PORT
Printer Configuration Menus
Description: This command sets the port number of the alternate TCP port.
SGD command used: internal_wired.ip.port_alternate
Printer Web page: View and Modify Printer Settings > Network Communications Setup >
TCP/IP Settings
Note •
Print servers supporting this command will monitor both the primary port and the alternate port for connections at the same time.
RESET NETWORK
Description: This option resets the wired or wireless print server and saves any changes that you made to any network settings.
Important • The print server must be reset to allow changes to the network settings to take effect.
Related ZPL command(s):
~WR
SGD command used: device.reset
Print Server web page: Print Server Settings > Reset Print Server
104
VISIBILITY AGENT
Printer Configuration Menus
Description: When the printer is connected to a wired or wireless network, it will attempt to connect to
Zebra’s Asset Visibility Service via the Cloud-based Zebra Printer Connector using an encrypted, certificate-authenticated web socket connection. The printer sends Discovery Data and Settings and Alerts
Data. Data printed via any label formats is NOT transmitted.
To opt out of this feature, disable this setting. For more information, see the “Opting Out of the Asset
Visibility Agent” application note at http://www.zebra.com
.
Accepted values: ON or OFF
SGD command used: weblink.zebra_connector.enable
Printer Web page: View and Modify Printer Settings > Network Configuration >
Cloud Connect Settings
105
BATTERY Menu
BATTERY STATUS
Printer Configuration Menus
Description: Display the status of the Battery subsystem of the printer.
This menu item is decremented as final design of the battery does not include communicating to battery or this menu item.
Accepted values: BATTERY NOT PRESENT
106
LANGUAGE Menu
LANGUAGE
Printer Configuration Menus
Description: Change the language that the printer displays as necessary. This change affects the text shown on the following:
• the Home menu
• the user menus
• error messages
• the printer configuration report, the network configuration report, and other reports that you can select to print through the user menus
Important • The print server must be reset to allow changes to the network settings to take effect.
Accepted values: ENGLISH , SPANISH, FRENCH , GERMAN , ITALIAN , NORWEGIAN , PORTUGUESE ,
SWEDISH , DANISH , SPANISH 2 , DUTCH , FINNISH , CZECH , JAPANESE , KOREAN , ROMANIAN ,
RUSSIAN , POLISH , SIMPLIFIED CHINESE , TRADITIONAL CHINESE
Note • The selections for this parameter are displayed in the actual languages to make it easier for you to find one that you are able to read.
Related ZPL command(s):
^KL
SGD command used: display.language
Print Server web page: View and Modify Printer Settings > General Setup > Language
107
COMMAND LANGUAGE
Printer Configuration Menus
Description: The setting allows you to control the primary programming language variations available, such as, EPL_ZPL, EPL (legacy language), and Hybrid_XML_ZPL (used for format/form variable fill-in with
XML structured elements).
Acceptable values:
• EPL_ZPL (EZPL)
• Hybrid_XML_ZPL
• EPL
COMMAND CHAR
Description: This menu item is used to change the format command prefix. The format command prefix is an ASCII (two-digit hexadecimal value shown in parenthesis) used as a parameter place marker in
ZPL/ZPL II format instructions. The printer looks for this command character to indicate the start of a
ZPL/ZPL II format instruction.
Set the format command character to match what is used in your label formats.
Important • You cannot use the same hexadecimal value for the format command prefix, control character, or delimiter characters. The printer must see different characters to work properly. If you are setting the value through the interface, the printer will skip any value that is already in use.
Acceptable values:
00
to
FF
hexadecimal
Related ZPL command(s):
^CC
or
~CC
SGD command used: zpl.caret
Print Server web page:
View and Modify Printer Settings
>
ZPL Control
108
CONTROL CHAR
Printer Configuration Menus
Description: This menu item is used to change the control command prefix. The default prefix is the tilde
(~). The printer looks for this character to indicate the start of a ZPL/ZPL II command. Set the format prefix character to match what is used in your label formats.
The control command prefix is an ASCII (two-digit hexadecimal value shown in parenthesis) used as a parameter place marker in ZPL/ZPL II control instructions.
Important • You cannot use the same hex value for the format command prefix, control character, and delimiter characters. The printer must see different characters to work properly. If you are setting the value through the interface, the printer will skip any value that is already in use.
Acceptable values:
00
to
FF
hexadecimal
Related ZPL command(s):
^CT
or
~CT
SGD command used: zpl.control_character
Print Server web page:
View and Modify Printer Settings
>
ZPL Control
109
DELIMITER CHAR
Printer Configuration Menus
Description: This menu item is used to separate command parameters (command delimiter). The default prefix is the comma (
,
). The printer looks for this character to separate parts of ZPL/ZPL II commands. Set the delimiter character to match what is used in your label formats.
The delimiter command prefix is an ASCII (two-digit hexadecimal value shown in parenthesis) used as a parameter place marker in ZPL/ZPL II control instructions.
Important • You cannot use the same hex value for the format command prefix, control character, and delimiter characters. The printer must see different characters to work properly. If you are setting the value through the interface, the printer will skip any value that is already in use.
Acceptable values:
00
to
FF
hexadecimal
Related ZPL command(s):
^CD
or
~CD
SGD command used: zpl.delimiter
Print Server web page:
View and Modify Printer Settings
>
ZPL Control
110
ZPL MODE
Printer Configuration Menus
Description: Select the mode that matches what is used in your label formats. This printer accepts label formats written in either ZPL or ZPL II, eliminating the need to rewrite any ZPL formats that already exist.
The printer remains in the selected mode until it is changed in one of the ways listed here.
Acceptable values:
ZPL II or
ZPL
Related ZPL command(s):
^SZ
SGD command used: zpl.zpl_mode
Print Server web page:
View and Modify Printer Settings
>
ZPL Control
VIRTUAL DEVICE
Description: If any Link-OS Virtual Device apps are installed on your printer, you may view or enable/disable them from this user menu. For more information about Virtual Devices, go to the User
Guide for the appropriate Virtual Device, or contact your local reseller.
111
SENSORS
SENSOR TYPE
Printer Configuration Menus
Description: Select the media sensor that is appropriate for the media that you are using. The reflective sensor typically is used only for black mark media. The transmissive sensor typically is used for other media types.
Acceptable values:
TRANSMISSIVE
or
REFLECTIVE
Related ZPL command(s):
^JS
SGD command used: device.sensor_select
Print Server web page: View and Modify Printer Settings > Media Setup
LABEL SENSOR
Description: Set the sensitivity of the label sensor.
Important • This value is set during sensor calibration. Do not change this setting unless you are told to do so by Zebra Technical Support or by an authorized service technician.
Acceptable values:
0
to
255
SGD command used: ezpl.label_sensor
Print Server web page:
View and Modify Printer Settings
>
Calibration
112
TAKE LABEL
Printer Configuration Menus
Description: Set the intensity of the label taken sensor circuit.
Important • This value is set during sensor calibration. Do not change this setting unless you are told to do so by Zebra Technical Support or by an authorized service technician.
Acceptable values:
0
to
255
SGD command used: ezpl.take_label
Print Server web page:
View and Modify Printer Settings
>
Calibration
113
PORTS
BAUD RATE
Printer Configuration Menus
Description: Select the baud value that matches the one being used by the host computer.
Acceptable values:
115200 , 57600 , 38400 , 28800 , 19200 , 14400 , 9600 , 4800
Related ZPL command(s):
^SC
SGD command used: comm.baud
Print Server web page:
View and Modify Printer Settings
>
Serial Communications Setup
DATA BITS
Description: Select the data bits value that matches the one being used by the host computer.
Acceptable values:
7
or
8
Related ZPL command(s):
^SC
SGD command used: comm.data_bits
Print Server web page:
View and Modify Printer Settings
>
Serial Communications Setup
114
PARITY
Printer Configuration Menus
Description: Select the parity value that matches the one being used by the host computer.
Acceptable values:
NONE , EVEN , ODD
Related ZPL command(s):
^SC
SGD command used: comm.parity
Print Server web page:
View and Modify Printer Settings
>
Serial Communications Setup
HOST HANDSHAKE
Description: Select the handshake protocol that matches the one being used by the host computer.
Acceptable values:
XON/XOFF , RTS/CTS , DSR/DTR
Related ZPL command(s):
^SC
SGD command used: comm.handshake
Print Server web page:
View and Modify Printer Settings
>
Serial Communications Setup
115
WML
Printer Configuration Menus
Description: View the Wireless Markup Language (WML) version. This value cannot be changed.
116
BLUETOOTH
BLUETOOTH ADDRESS
Printer Configuration Menus
MODE
Description: View the printer’s Bluetooth MAC Address
SGD command used: bluetooth.address
Description: View the Bluetooth connection pair printer’s device type—Slave (typical) or Master.
117
DISCOVERY
Printer Configuration Menus
Description: Select if the printer is “Discoverable” for Bluetooth device pairing.
Acceptable values:
•
ON
—Enables Bluetooth discoverable mode.
•
OFF
—Disables Bluetooth discoverable mode.
SGD command used: bluetooth.discoverable
CONNECTED
Description: View the Bluetooth connection status to its paired device (Yes or No).
118
BT SPEC VERSION
Printer Configuration Menus
Description: View the Bluetooth operational specification level.
SGD command used: bluetooth.radio_version
MIN SECURITY MODE
Description: View the printer’s Bluetooth minimum level of applied security.
119
Setup
This section assists you in setting up and operating your printer. The setup process can be broken down into two (2) phases: hardware setup and host system (software/driver) setup. This section covers the physical hardware setup needed to print your first label.
Printer Setup Overview
• Install any printer hardware options first. See Install Hardware Options
.
• Place the printer in a safe location with access to power and where you can connect interface cables or wirelessly to the system.
• Attach the printer and power supply to a grounded AC power source.
• Select and prepare media for your printer.
• Load the media.
• Turn the printer ON. Calibrate the media with a SmartCal Media calibration.
• Print a ‘Configuration Report’ to verify basic printer operation.
• Turn the printer OFF.
• Choose a method to communicate via a wired or wireless connection to your printer. Available wired local connections are:
• USB port
• Optional Serial port
• Optional Ethernet (LAN)
• Attach the printer cable to the network or host system (printer OFF).
• Begin second phase of printer setup: typically Setup for Windows ® OS
.
120
Setup
Select a Location for the Printer
The printer and media need a clean safe area with moderate temperatures to have optimal print operations.
Select a location for the printer that meets these conditions:
• Surface: The surface where the printer will be located must be solid, level, and of sufficient size and strength to hold the printer with media.
• Space: The area where the printer will be located must include enough space for opening the printer (media access and cleaning), and for printer access to connectivity and power cords. To allow for proper ventilation and cooling, leave open space on all sides of the printer.
Important • Do not place any padding or cushioning material under or around the base of the printer because this restricts air flow and could cause the printer to overheat.
• Power: Put the printer close to an easily accessible power outlet.
• Data Communication Interfaces: Please ensure that cabling and Wi-Fi or Bluetooth radios do not exceed the maximum distance specified by the communication protocol standard or product data sheet for this printer. Radio signal strength can be reduced by physical barriers (objects, walls, etc.).
• Data Cables : Cables should not be routed with or near power cords or conduits, fluorescent lighting, transformers, microwave ovens, motors or other sources of electrical noise and interference. These interference sources may cause problems with communications, host system operation, and printer functionality.
• Operating Conditions: Your printer is designed to function in a wide range of environments.
• Operational Temperature: 32° to 104°F (0° to 40°C)
• Operational Humidity: 20 to 85% non-condensing
• Non-Operational Temperature: -40° to 140°F (-40° to 60°C)
• Non-Operational Humidity: 5 to 85% non-condensing
Install Printer Options and Connectivity Modules
Install the following printer options before proceeding with the printer’s setup.
• Serial (RS-232 DB-9) Port Module - Installing the Serial Port Module
• Internal Ethernet (LAN) Module - Installing the Internal Ethernet (LAN) Module
• Label Dispenser (Peel-Off Liner and Present Label for Operator) - Installing the Label Dispenser
• Linerless media cutter - Installing the Standard Media Cutter
• Linerless Media Tear-Off bezel- Installing the Label Dispenser
• General purpose media cutter -
Installing the Standard Media Cutter
•
for 38.1 mm (1.5 inch), 50.8 mm (2.0 inch), or 76.2 (3.0 inch) I.D. media cores.
•
Print Resolution Upgrade Kits (200 and 300 dpi for standard and Linerless media)
121
Setup
Attaching Power
Caution • Never operate the printer and power supply in an area where they can get wet. Serious personal injury could result!
Note • Set up your printer so that you can handle the power cord easily if needed. Some processes for setup or troubleshooting issues may ask you to remove power. Separate the power cord from the power supply receptacle or
AC electrical outlet to make certain the printer cannot carry electrical current.
1.
Plug the power supply into the printer’s DC power receptacle.
2.
Insert the AC power cord into the power supply.
3.
Plug the other end of the AC power cord into an appropriate AC electrical outlet. Note that AC outlet end of the power cord’s plug type can vary by region.
4.
The active power light will turn on green if power is on at the AC outlet.
Important • Ensure the appropriate power cord with a three (3) prong plug and an
IEC 60320-C13 connector are used at all times. These power cords must bear the relevant certification mark of the country in which the product is being used.
122
Setup
Getting Ready to Print
The printer setup cannot be completed without media. The media may be labels, tags, tickets, receipt paper, fan-fold stacks, tamper proof labels, etc. Ideally choose the same media used for normal operation.
This will help you identify any setup and real application issues while using this guide. The printer does not come with media.
The Zebra Web site or your reseller may be able to help you select the right media for your intended printing application. Find media at: www.zebra.com/supplies
Preparing and Handling Media
Careful handing and storage of your media is important in order to maximize print quality. If the media becomes contaminated or dirty, it can damage the printer and cause defects in the printed image (voids, streaks, discoloration, compromise the adhesive, etc.).
Important • D uring manufacturing, packaging, handling and storage, the outside length of media may become dirty or contaminated. We recommend removing the outside layer of the media roll or stack. This will remove any contaminants which might be transferred onto the printhead during normal operation.
Media Storage Tips
• Store media in a clean, dry, cool, dark area. Direct thermal media is chemically treated to be heat sensitive. Direct sunlight or heat sources may ‘expose’ the media.
• Do not store media with chemicals or cleaning products.
• Leave media in its protective packaging until it is going to be put in the printer.
• Many media types and label adhesives have a ‘shelf life’ or expiration date. Always use the oldest, viable (non-expired) media first.
123
Setup
Loading Roll Media
All of the ZD620 and ZD420 4 inch Link-OS printers load print media rolls the same. The printers support the three basic types of media:
• Continuous (receipt, etc.) with no marks to define print length,
• Marked media (black lines, black marks, notches, or holes) to define print length
• Label media that uses the sensor to look through the media backing (liner) to see the beginning and end of labels on the roll.
The printer utilizes two (2) sensing methods to accommodate a wide range of media
• Center area transmissive sensing for continuous media and gap/web label media.
• Full-width movable (reflective) sensing for print format (length) using black marks, black lines, notches or holes.
Setting Media Sensing by Media type
•
•
•
•
For web/gap media
, the printer senses the differences between the label and the liner to determine the print format length.
For continuous roll media
, the printer only senses the media’s characteristics. The print format’s length is set by programming (driver or software) or the last stored form’s length.
For black mark media
, the printer senses the beginning of the mark and the distance to the start of the next black mark to measure the print format length.
For other common media and setting variations
, see one of the following:
•
Using the Label Dispenser Option after you have loaded media using this procedure.
• See
.
124
Setup
Instructions for media loading:
This procedure works for Tear-Off (standard bezel), Label Dispense and Media Cutting printer options.
1.
Open the printer. Pull the release latch levers toward the front of the printer.
2.
Open the media roll holders. Orient the media roll so that its printing surface will face up as it passes over the platen (drive) roller. Pull the media guides open with your free hand and place the media roll on the roll holders and release the guides. Verify the roll turns freely. The roll must not sit in the bottom of the media compartment.
125
Setup
3.
Pull the media so that it extends out of the front of the printer.
4.
Push the media under both of the media guides.
126
Setup
5.
Flip the media up and align the movable media sensor for your media type.
• For continuous roll receipt type media or label media without black marks or notches, align the media to the default center position.
• For black mark (black line, notches or holes) backed media , adjust the sensor position so the sensor aligns to the center of the black mark. Avoid the center area of the media to only use black mark sensing for operation with black marks.
Default - Web (Gap) Sensing
Standard Operating Position
Off Center
Black Mark Sensing Only
127
Setup
Using the Movable Sensor
The movable sensor is a dual function sensor. It provides transmissive (sees through media) and reflective media sensing. The printer can use either sensing method, but not both at the same time.
The movable sensor has a center array of sensors. This provides adjustable transmissive web (gap) sensing to positions that match legacy Zebra ® desktop printer sensor locations and positions in between.
This also provides for use of some atypical media variations or irregularly shaped media.
The movable sensor allows the printer to use media with black marks or notches (holes through the media) on the back side of the media (or media liner). The sensor aligns to the middle of black marks or notches not in the center of the media roll to avoid Web/Gap sensing array.
Adjusting the Movable Sensor for Black Marks or Notches
The black mark sensing looks for non-reflective surfaces such as black marks, black lines, notches or holes on the back of the media which do not reflect the sensor’s near infrared light beam back to the sensor’s detector. The sensor light and its black mark detector are next to each other under the sensor cover.
Position the movable sensor’s alignment arrow to the middle of the black mark or notch in the underside of the media. Sensor alignment should be set as far as possible from the edge of media but where 100% of the sensor window is covered by the mark. When printing, the media can move from side to side ±1mm
(due to media variations and edge damage due to handling). Notches cut into the side of the media can also become damaged.
128
Setup
Adjusting the Movable Sensor for Web (Gap) Sensing
The movable sensor for web/gap sensing supports multiple positions.
• The movable sensor’s ‘Default’ position is ideal for most label types.
• The adjustment range is ‘from center’ to ‘off-center’ positions which are ideal for printing two (2) labels side by side on a roll.
• The movable sensor adjustment range covers sensor positions use by legacy Zebra printers.
• Web (Gap) sensing with the movable sensor only functions when the movable sensor’s alignment arrow points to any position on the alignment key.
Alignment Key
Center Line CL
Center Aligned
Default Gap
Sensing Position
Adjustment Range - Left to Right
Default
Alignment Arrow
(Default Position)
Maximum Right
CL CL
Zebra Printer Models Fixed Sensor Position Relative to a ZD-Series Printer
CL
• Default — Zebra Models: G-Series ™ fixed position sensors, LP/TLP 2842 ™ , LP/TLP 2844 ™ ,
LP/TLP 2042 ™
• Center Aligned — Zebra Model: LP/TLP 2742 ™
129
Setup
Loading Roll Media (continued)
1. Cutter Models - For printers with the optional cutter module installed, thread the media through cutter’s media slot and pull it out the front of the printer.
2.
Close the printer. Press down until the cover snaps closed.
You may need a calibrate your printer for the media. The printer’s sensors need to adjust to sense the label, the liner, and the distance between labels to operate properly. When reloading the same media
(size, vendor, and batch), you can just press the FEED (Advance) button once to prepare the media for printing.
130
Setup
Loading Thermal Transfer Roll Ribbon
The ZD620 and ZD420 thermal transfer printers have a flexible ribbon system. It supports 300 meter and
74 meter genuine Zebra ® ribbons. The printer includes 300 meter ribbon adapters for non-Zebra ribbon rolls. 74 meter ribbon from non-Zebra printers does not need the Non-Zebra ribbon adapters to operate properly.
Transfer ribbons come in several varieties and in some cases colors to match your application needs.
Genuine Zebra ® transfer ribbons are specifically designed for your printer and Zebra brand media. Using non-Zebra media or ribbons not approved for use in your Zebra ® printhead.
printer may damage your printer or
• The media and ribbon types should be matched to provide you with optimal print results.
• Always use ribbon that is wider than the media to protect the printhead from wear.
• For direct thermal printing, do not load ribbon in the printer.
• Always use an empty ribbon core that matches your transfer ribbon roll’s inner diameter (I.D.).
Ribbon wrinkling and other print problems can occur.
Your printer needs to use genuine Zebra ® ribbons that have a ribbon out trailer (reflector) to stop printing when roll of transfer ribbon has been used up. Genuine Zebra ® ribbons and ribbon cores also include notches used to maintain positive ribbon roll engagement and drive without slipping while printing.
Genuine Zebra ® ribbons for this printer include:
• Performance Wax
• Premium Wax/Resin
• Performance Resin for synthetics (6 ips max. speed) and coated paper (4 ips max. speed)
• Premium Resin for synthetics (4 ips max. speed)
For transfer ribbon rolls and other printing supplies, see
Important • 74 Meter Ribbons - DO NOT USE early model desktop printer ribbon cores! The older style ribbon cores
(and some Non-Zebra ribbons) can be identified by notches on only one side of the ribbon core. These older cores are too large.
Important • DO NOT USE ribbon cores with damaged notches - rounded, frayed, smashed, etc. The core notches should be square to lock the core on the spindle or the core may slip causing ribbon wrinkle, poor end of ribbon sensing or other intermittent failures.
131
Setup
Loading Zebra Transfer Roll Ribbon
Before following these steps, prepare the ribbon by removing its wrapping and pulling its adhesive strip free.
Notch
(Required on left side of ribbon)
Adhesive Strip
Right Side
(printer and roll)
Notches are also on right side of the 74m ribbon
Verify that the ribbon and empty ribbon core have notches on the left side of the ribbon cores as shown above. If they do not, see
Loading Non-Zebra 300 Meter Transfer Ribbon
.
1.
With the printer open, place an empty ribbon core on printer’s take-up spindles. Push the right side of the empty core onto the spring loaded spindle (right side). Align the core with the center of the left side spindle’s hub and rotate the core until the notches align and lock.
Note • You can find your first ribbon take-up core in the packing box. Subsequently, use the empty supply core from the supply spindle for the next roll of ribbon.
132
Setup
2.
Place a new ribbon roll on printer’s lower ribbon supply spindle. Push it onto the right spindle and lock the left side the same as the take-up mounting the take-up core.
74m
300m
133
Setup
3.
Attach the ribbon to the take up core. Use the adhesive strip on new rolls; otherwise, use a thin strip of tape. Align the ribbon so that it will be taken straight onto the core.
4.
Turn the ribbon take-up hub with the top moving toward rear to remove slack from the ribbon. Rotating the hub helps to finish aligning the take up ribbon position to the supply ribbon roll. The ribbon leader should be completely covered by the ribbon.
5.
Verify that the media is loaded and ready to print and then close the printer cover.
6.
If printer power is on, press the FEED button to have the printer advance a minimum of 20 cm (8 inches) of media to remove slack and ribbon wrinkle (straightens the ribbon), and to align the ribbon on the spindles. Otherwise, wait to turn on the printer and complete the printer instructions in this chapter.
134
Setup
7.
Change the print mode setting from direct thermal printing to thermal transfer to set the printer’s temperature profiles for thermal transfer media. This can be done with the printer driver, application software, or printer programming commands.
• When controlling printer operations with ZPL programming, refer to the Media Type (
^MT
) ZPL II command (follow the instructions in the ZPL Programming Guide).
• When controlling printer operations with EPL Page Mode, refer to the Options (
O
) EPL command
(follow the instructions in the EPL Page Mode Programmer’s Guide).
To verify the mode change from direct thermal printing to thermal transfer printing, use the
Test Printing with the Configuration Report
to print a configuration label. The ‘PRINT METHOD’ should read
‘THERMAL-TRANS’ on the printer configuration status label.
135
Setup
Loading Non-Zebra 300 Meter Transfer Ribbon
Loading non-Zebra 300 meter transfer ribbon in your printer requires the use of Zebra ribbon core adapters.
Minimum requirements to use non-Zebra 300 meter ribbons with your printer:
• Inside core diameter (I.D.) of 25.4mm (1.0 inch, range 1.004 to 1.016 inches).
Material: Fiberboard; hard materials such as plastic cores may not function correctly.
• Ribbon width range of 110 to 33mm (4.3 to 1.3 inches).
• The maximum outer diameter of the ribbon is 66mm (2.6 inches).
Caution • Using non-Zebra media or ribbons not approved for use in your Zebra® printer may damage your printer or printhead. Image quality may also be affected by poor or marginal ribbon performance (maximum print speed, ink formulation, etc.), core material (too soft or hard), and fit (loose or tight ribbon core or exceeds maximum outer diameter - 66mm).
The adapters help you align the ribbon and core to the media (and printer’s) center. The adapters include a ‘core lock’ spring to engage the soft fiberboard inside of the ribbon core and scale measured from the printer’s center-line when mounted in the printer.
= Center-line
‘Core Lock’ Spring
1.
Load an empty ribbon core onto a ribbon core adapter. The empty ribbon core should be the same width (or larger) than the ribbon roll. Roughly center the core over the adapters center line. An empty
Zebra ribbon core may be used instead of the adapter and empty non-Zebra ribbon core. One 300m empty ribbon core is supplied with the printer.
136
Setup
2.
Load the non-Zebra ribbon roll onto the ribbon core adapter. Orient the adapter flange on the left side and verify that the ribbon unwraps on the backside of the roll as shown in the illustration. Roughly center the core over the adapters center line.
Ribbon Exiting the Roll in the Back
Flange - Place on Left
Note • The maximum roll width of 110 mm (4.3 inches) does not require centering. For media less than maximum width down to the minimum width of 33mm (1.3 inches), use the graduated scale on the adapter core to align the ribbon rolls to the media and printer.
137
Setup
3.
Place the adapter with an empty core on the take-up spindles and the adapter with the ribbon roll on the lower supply spindles. The right side of the core adapter fits on the cone tip on each of the spring loaded right side spindles. Continue pushing the adapter onto right side spindle and swing the adapter onto the left side spindle hubs. Rotate the adapters and hubs until the until notches on the adapters flange align and lock ton the left spindles hub spokes.
138
Setup
4.
While the ribbon and empty cores were being installed during the previous steps, they may have been bumped off center.
• Verify that the ribbon roll and empty core are aligned to the center of the media (labels, paper, tags, etc.). Remember that you can use the center line scales on the ribbon core adapter to place their positions.
• If you have forgotten to check if the ribbon is wide enough the for the media in use, now is the time to check. The ribbon must be wider than the media (including the label liner or backing) to protect the printhead.
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Setup
5.
Attach the ribbon to the take up core. Use thin strip of tape to secure the ribbon to the take-up core, if your media does not have an adhesive strip on the ribbon leader like genuine Zebra @ ribbon. Align the ribbon so that it will be taken straight onto the core.
6.
Turn the ribbon take-up hub with the top moving toward rear to remove slack from the ribbon. Rotating the hub helps to finish aligning the take up ribbon position with the supply ribbon roll. The ribbon should be wound, at minimum, one and a half times around the take-up ribbon core.
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Setup
7.
Verify that the media is loaded and ready to print and then close the printer cover.
8.
If printer power is on, press the FEED button to have the printer advance a minimum of 20 cm (8 inches) of media to remove slack and ribbon wrinkle (straightens the ribbon), and to align the ribbon on the spindles. Otherwise, wait to turn on the printer and complete the printer ‘Getting Started’ instructions in this chapter.
9.
Change the print mode setting from direct thermal printing to thermal transfer to set the printer’s temperature profiles for thermal transfer media. This can be done with the printer driver, application software, or printer programming commands.
• When controlling printer operations with ZPL programming, refer to the Media Type (
^MT
) ZPL II command (follow the instructions in the ZPL Programming Guide).
• When controlling printer operations with EPL Page Mode, refer to the Options (
O
) EPL command (follow the instructions in the EPL Page Mode Programmer’s Guide).
10.
‘THERMAL-TRANS’ on the printer configuration status label.
Your printer is now ready to print.
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Setup
Loading the ZD420 Ribbon Cartridge
The printer uses a transfer ribbon cartridge for thermal transfer printing. Just slide the cartridge into the ribbon transport and close the printer. The printer reads cartridge information stored on the cartridge.
Insert this End Cartridge Guide Rails
Hold the Ribbon
Cartridge Here
Insert this E nd
Cartridge Information Smart Chip
1.
Insert the ribbon cartridge into the ribbon cartridge slot on the ribbon transport in your open printer.
Push until the cartridge is nearly flush to the front of the ribbon transport. You will hear and feel the cartridge lock into place. Only Genuine Zebra Ribbon Cartridges are supported.
Front of
Ribbon
Transport
Smart Chip
Reader
Cartridge Guides
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Setup
Run a SmartCal Media Calibration
The printer needs to set the media parameters for prior to printing optimal operation. The printer will automatically determine media type (web/gap, black mark/notch, or continuous) and measure media characteristics.
Important • After the initial calibration to a specific media is completed, it is not required to perform additional calibrations each time the media is replaced. The printer automatically measures the media to adjust for small changes in the media characteristics while printing.
Pressing the FEED (Advance) once or twice after a new roll of media (same batch) has been installed will synchronize the labels. It is then ready to continue printing.
SmartCal Procedure
1.
Make sure the media and ribbon cartridge (if you are thermal transfer printing) are loaded properly in the printer and the top cover of the printer is closed.
2.
Press the POWER button to turn the printer on.
3.
Once the printer is in the ready state (Status indicator is solid green), press and hold the PAUSE and
CANCEL button for two (2) seconds and release.
4.
The printer will measure a few labels and adjust media sensing levels.
5.
When the printer stops, the Status indicator will turn solid green.
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Setup
Test Printing with the Configuration Report
Before you connect the printer to a computer , make sure that the printer is in proper working order. You can do this by printing a configuration report. The information on the Configuration reports printout that may be helpful with printer installation and with troubleshooting your printer.
1.
Make sure the media and ribbon cartridge (if you are thermal transfer printing) are loaded properly in the printer and the top cover of the printer is closed.
2.
Turn the printer ON.
3.
Once the printer is in the ready state (Status indicator is solid green), press and hold the FEED and
CANCEL buttons for two (2) seconds and release.
4.
The Printer and Network Configuration Reports (shown below) will be printed.
5.
When the printer stops, the Status indicator will turn solid green.
If you cannot get these reports to print, then see
.
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Setup
Detecting a Media Out Condition
When you run out of media, your printer will report a ‘Media Out’ condition with the Status and Media indicators both light solid red. This is part of the normal media usage cycle.
Recovering from a Media Out condition
1.
Open the printer.
2.
Observe that the media is at the end or nearly at the end of the roll with a label missing from the liner.
3.
Remove the remaining media and roll core.
4.
Insert a new roll of media. See Loading Roll Media .
• If you are installing more of the same media, just load the new media and press the FEED
(Advance) button once to resume printing.
• If you are loading different media (size, vendor, or even batch is different), then reloading media followed by a SmartCal is needed to ensure optimal operation.
• Note that changing media size (length or width) usually requires you to change the programmed media dimensions or the active label format in the printer.
Important • Sometimes a label may be missing some where in the middle of your roll of labels (not at the end of media). This will also cause a ‘Media Out” condition.
To recover, just pull the media past the missing label until the next label is over the platen roller. Close the printer.
Press the FEED (Advance) button once. The printer will resynchronize the label position and will be ready to resume printing.
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Setup
Detecting a Ribbon Out Condition
When you run out of printable ribbon, your printer will report a ‘Ribbon Out’ condition with the Status and
Media indicators. This is part of the normal media usage cycle.
When the printer detects that the ribbon is out, the Status indicator will turn solid red and the Media indicator will be flashing red.
Recovering from a Ribbon Out condition
1.
Open the printer.
2.
Observe a reflective ribbon (used to detect end of ribbon) is exposed on the underside of the ribbon cartridge or ribbon roll.The front ribbon roll is also full.
3.
Remove the used ribbon cartridge and dispose of it properly.
4.
Load new ribbon rolls or Insert a new ribbon cartridge. See Loading Thermal Transfer Roll Ribbon
or
Loading the ZD420 Ribbon Cartridge .
5.
Press the FEED (Advance) button once to resume printing.
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Setup
Connecting your Printer to a Computer
The printer supports a variety of interface options and configurations. These include:
• Universal Serial Bus (USB 2.0) interface - Standard.
• RS232 Serial - ZD620 standard. Field Upgrade Option for ZD420 printers.
• Ethernet (LAN) - ZD620 standard. Field Upgrade Option for ZD420 printers.
• Internal Wi-Fi (802.11ac) and Bluetooth Classic 4.1 (3.0 Compatible) - Factory Installed Option.
• WiFi models include Bluetooth Low Energy (low speed connection) for printer configuration using software running on an Android or iOS device.
Pre-install Windows
®
Printer Drivers
Install the Zebra Setup Utilities (ZSU) before applying power to the printer connected to the PC. The utility installs the Zebra Windows drivers first. The ZSU installation wizard will then prompt you turn on the printer. Follow the instructions to complete your printer installation.
The Zebra Setup Utility is designed to assist you with installing your printer.
The cabling and unique parameters for each of these physical printer communication interfaces is discussed in the following pages to assist you with making configuration setup choices prior to and immediately following applying power.
The Zebra Setup Utilities configuration wizards will instruct you to turn the printer’s power on at the appropriate time to complete the installation of your printer.
For more details on configuring network (Ethernet or Wi-Fi) and Bluetooth communication, see the following guides:
• Wired and Wireless Print Server User Guide
• Bluetooth Wireless Guide
Interface Cable Requirements
Data cables must be of fully shielded construction and fitted with metal or metalized connector shells.
Shielded cables and connectors are required to prevent radiation and reception of electrical noise.
To minimize electrical noise pickup in the cable:
• Keep data cables as short as possible (1.83 m [6 foot] recommended).
• Do not tightly bundle the data cables with power cords.
• Do not tie the data cables to power wire conduits.
Important • This printer complies with FCC “Rules and Regulations,” Part 15, for Class B Equipment, using fully shielded data cables. Use of un-shielded cables may increase radiated emissions above the Class B limits.
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Setup
USB Interface
Universal Serial Bus (version 2.0 compliant) provides a fast interface that is compatible with your existing
PC hardware. USB’s “plug and play” design makes installation easy. Multiple printers can share a single
USB port/hub.
.
When using a USB cable, verify that the cable or cable packaging bears the “Certified USB ™ ” mark (see below) to guarantee USB 2.0 compliance.
USB
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Setup
Serial Interface
The printer uses a Null Modem (cross-over) cable for DTE communications. The required cable must have a nine-pin “D” type (DB-9P) male connector on one end which plugs into the mating (DB-9S) serial port located on the back of the printer. The other end of this signal interface cable connects to a serial port on the host computer. For pin-out information, refer to Appendix A.
The serial port communication settings between the printer and host (typically a PC) must match for reliable communication. The Bits per second (or Baud rate) and Flow control are the most common settings that get changed.
Serial communications between the printer and the host computer can be set by:
• ZPL programming
^SC
command
• Resetting the printer to its default printer configuration.
Factory defaults for serial communication settings are: 9600 baud, 8 bit word length, NO parity, 1 stop bit, and XON/XOFF (‘Software’ data flow control in the Windows based host system).
Important •
Do not use RS-232 cable adapter dongles (DTE<=>DCE) with this printer. Some dongles can interfere with the operation of USB Host port devices at printer power up.
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Setup
Ethernet (LAN, RJ-45)
The printer requires UTP RJ45 Ethernet cable rated CAT-5 or better.
The printer has a built-in network print server. For more information on configuring your printer to run on a compatible Ethernet based network, see the Wired and Wireless Print Server users guide. The printer must be configured to run on your network. The print server on board your printer can be accessed through the printer’s print server Web pages.
Ethernet Cable (RJ45
Connector)
Ethernet Status/Activity Indicators
The Ethernet connector on the printer has two (2) status/activity indicators that are partially visible to provide interface status at the connector. The printer also has the user interface indicator lights for printer
network operation status, see the Meaning of the Indicator Light Patterns
for more details.
LED Status
Both OFF
Green
Green with the Amber flashing
Amber
Amber with the Green flashing
Description
No Ethernet link detected
100 Mbps link detected
100 Mbps link and Ethernet activity detected
10 Mbps link detected
10 Mbps link and Ethernet activity detected
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Setup
Assigning an IP Address for Network Access
All devices on an Ethernet network (LAN and WLAN) require a network IP (Internet Protocol) address. The printer’s IP address is needed to access the printer for printing and printer configuration. The five different ways to assign an IP address are:
• DHCP (Dynamic Host Connection Protocol) - Default setting
• Zebra Setup Utilities (includes the ZebraDesigner Windows printer driver)
• Telnet
• Mobile Apps
• ZebraNet Bridge
DHCP for
P
ersonal Networks
The printer by default is set to operate on an Ethernet LAN or Wi-Fi network with DHCP. This setting is intended primarily for personal networks. The network automatically provides a new network IP address each time the printer is turned on. The Windows printer driver uses a Static IP address to connect to the printer. The IP address set in the printer driver will need to be changed to access the printer if its assigned
IP address has changed after the printer’s initial installation.
Managed Networks
Using the printer in a structured network (LAN or Wi-Fi) requires a network administrator to assign the printer a Static IP address and other settings needed to operate on the network properly.
Print Server - Default User ID and Password
There are some features that require the default User ID and/or default password to access the printer’s print server or if you have the Wi-Fi option in the printer. The Factory Default Values are shown below:
• User ID :
admin
• Password :
1234
Wi-Fi and Bluetooth Classic Wireless Connectivity Option
This guide covers basic configuration of your Internal Wi-Fi Print Server and Bluetooth Classic 4.X wireless connectivity option.This manual only covers installing the Wi-Fi as part of the Wi-Fi and Bluetooth Classic wireless connectivity option in the
Setting Up the Wi-Fi Print Server Option . See the Zebra Web site for
Wired and Wireless Print Server User Guide for more information on the printer’s Ethernet operation.
This manual only covers installing the Bluetooth as part of the Wi-Fi and Bluetooth Classic wireless connectivity option in the
Bluetooth Option Configuration . See the Zebra Web site for
Bluetooth Wireless
Guide for more information on the printer’s Bluetooth operation.
Update Printer Firmware to Finish Option Installations
It is recommended that you always update the printer’s firmware with the latest version for optimal printer performance. For instructions on how to update printer firmware, see
Updating Printer Firmware . See the
section of this guide to find direct links to printer support pages for your specific Link-OS printer model and Firmware updates.
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Setup for Windows ® OS
The section helps you setup communications between your printer and the Windows operating system environment.
Windows to Printer Communication Setup (Overview)
For supported Windows Operating systems (most common) with a Local (wired) connection:
1.
Download the Zebra Setup Utilities from the Zebra web site.
• ZD620 Thermal Transfer Printer — www.zebra.com/zd620t-info
• ZD620 Direct Thermal Printer — www.zebra.com/zd620d-info
• ZD420 Thermal Transfer Ribbon Cartridge Printer — www.zebra.com/zd420c-info
• ZD420 Thermal Transfer Printer — www.zebra.com/zd420t-info
• ZD420 Direct Thermal Printer — www.zebra.com/zd420d-info
2. ‘ Run ’ the Zebra Setup Utilities from your Download directory.
3.
Click on ‘Install New Printer’ and run the install wizard.
4. Select ‘Install Printer’.and select your printer’s model number from the list of ZDesigner printers.
5. Select the port (USB or Serial) that you connected to the PC. Use these interfaces to assist Wizard guided installation of networked or Bluetooth Classic (4.0).
6. Turn the printer ON and configure printer communications for your interface type.
7. Use the Windows driver to print a ‘Test Print’ to verify operation with Windows.
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Setup for Windows ® OS
Pre-install Windows
®
Printer Drivers
Install the Zebra Setup Utilities (ZSU) before applying power to the printer connected to the PC
(running a Zebra driver supported Windows operating system). The utility installs the Zebra Windows drivers first. The ZSU installation wizard will then prompt you to apply the printer power. Continue to follow the instructions to complete your printer installation.
The Zebra Setup Utility is designed to assist you setting up printer communication on a PC running the Windows operating system.
The cabling and unique parameters for each of these physical printer communication interfaces is discussed in the following pages to assist you with making configuration setup choices prior to and immediately following applying power. The Zebra Setup Utilities configuration wizards will instruct you to turn the printer’s power on at the appropriate time to complete the installation of your printer.
For more details on installing Ethernet (network) and Bluetooth interfaces:
• Wired and Wireless Print Servers User Guide
• Bluetooth Wireless Guide
Setting Up the Wi-Fi Print Server Option
This section covers basic configuration of your internal Wi-Fi Print Server option. For more detailed information, refer to the Wired and Wireless Print Servers User Guide .
Note • The wireless radio option, which includes Wi-Fi, Bluetooth classic and Bluetooth low energy, is only available as a factory installed configuration.
You may configure your printer for wireless operation in the following ways. This basic guide covers only the first option, the Connectivity Wizard .
• Through the Connectivity Wizard , which writes a ZPL script for you. On the last screen of the utility, you may choose to send the command directly to your printer, or you may choose to save the
ZPL script to a file. The saved ZPL file has several purposes:
• The file can be sent to the printer through any available connection (serial, parallel, USB, or wired print server).
• The file can be resent to the printer after the network settings have been restored to factory defaults.
• The file can be sent to multiple printers that will use the same network settings.
• Through ZPL script that you write yourself. Use the
^WX
command to set the basic parameters for security type. You can send the command through any available connection (serial, parallel, USB, or wired print server). Refer to the ZPL Programming Guide for more information on this option.
• Through Set/Get/Do (SGD) commands that you send to the printer. Begin with wlan.security to set the wireless security type. Depending on which security type that you select, other SGD commands will be necessary to specify other parameters. You can send the commands through any available connection (serial, parallel, USB, or wired print server). Refer to the ZPL Programming Guide for more information on this option.
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Setup for Windows ® OS
Configure Using the ZebraNet Bridge’s Connectivity Wizard
Note • The preferred tool for connecting and configuring Link-OS printers to cloud, WLAN, and LAN; is now Link-OS
Profile Manager. You can get Profile Manager and ZebraNet Bridge Enterprise (local and LAN configurations) utility is available through http://www.zebra.com/software . ZebraNet Bridge Enterprise version 1.2.5 or later is required to configure the printer correctly for use.
The Connectivity Wizard, which is part of this software, allows you to configure your printer easily for wireless operation by writing the appropriate ZPL script for you. Use this utility when you are first installing the wireless print server or after you set the network options back to factory defaults.
Note • You can only set up one print server at a time with the Connectivity Wizard. To configure multiple print servers
(wired and wireless), run the program once for each print server.
To use the Connectivity Wizard, complete these steps:
1.
If it is not already installed, install ZebraNet Bridge Enterprise on your computer.
You can get the program from the Zebra Web site at http://www.zebra.com/software .
2.
Launch the ZebraNet Bridge Enterprise program.
If you are prompted for a serial number, you may click Cancel. You will still be able to use the
Connectivity Wizard.
3.
From the Menu bar, select Tools > Connectivity Wizard. The Connectivity Wizard opens.
4.
From the Choose Port list, select the port to which your printer is connected.
• If you will save the file without sending it to the printer, you may select any available port.
• If you select File, you will be asked to browse to the location of the file you want to save.
• If you select a serial port, the serial configuration information appears below the ‘Choose Port’ list. If necessary, change the serial communication settings to match your printer’s settings.
Note • If a port is in use by another device, it will not be included in the drop-down list.
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Setup for Windows ® OS
5.
Click Next.
The wizard prompts for the print server device to configure.
6.
Select Wireless and then click Next.
The wizard prompts you for the type of printer you are using.
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Setup for Windows ® OS
7.
Select the type of printer you are using and then click Next.
The wizard prompts for the wireless IP information.
8.
Enable the DHCP (dynamic) or Static IP option.
•
DHCP
•
1.
Select DHCP and click Next.
2.
Continue with
Static
( IP )
3.
Select Static.
4.
The IP settings fields are activated.
5.
Enter the IP Address, Default Gateway, and Subnet Mask for the wireless print server. Contact your network administrator for the correct values.
6.
Continue with
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Setup for Windows ® OS
9.
Click Next.
The Wireless Settings window opens.
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Setup for Windows ® OS
10.
Enter the ESSID.
Note •
The ESSID and pass phrase, if used, must be set at your access point before completing these steps.
11.
From the drop-down, select your Security Mode.
•
None
(no security protocol selected)
•
WEP 40-Bit
or
WEP 128-Bi
t
In the WEP Options section of the window, enter the following values:
• Authentication Type
• WEP Index
• Encryption Key Storage
• WEP Keys
•
•
•
Click Next and continue with
EAP-TLS
,
EAP-TTLS
,
EAP-FAST
, or
WPA-EAP-TLS
In the EAP section of the window, if necessary, enter the Optional Private Key .
Click Next and continue with
PEAP
,
LEAP
,
WPA-EAP-TTLS
,
WPA-PEAP
, or
WPA-LEAP
In the General Security section of the window, enter the Security Username and Password .
Click Next and continue with
WPA-PSK
In the WPA section of the window:
1.
Select the PSK Type .
2.
Enter the PSK Name .
Click Next and continue with
•
•
WPA-EAP-FAST
3.
In the General Security section of the window, enter the Security Username and Password .
4.
In the EAP section of the window, if necessary, enter the Optional Private Key .
Click Next and continue with
KERBEROS
In the Kerberos Settings section of the window, enter the following values:
• Kerberos User
• Kerberos Password
• Kerberos Realm
• Kerberos KDC
Note • KERBEROS is not supported on Internal Wireless Plus print servers or radio cards.
Click Next and continue with
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Setup for Windows ® OS
12.
Click Advanced Options in the Wireless Settings window. step 12
The Advanced Wireless Settings window opens.
13.
Review the settings in the Advanced Wireless Settings window. Change the settings as necessary, and then click OK. The Wireless Settings window returns.
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Setup for Windows ® OS
14.
Click Next.
Based on your selections in the Wireless Setup Wizard, the program writes the appropriate ZPL commands and displays them for your review. If you selected Tabletop/Desktop then the a dialog box similar to this displays.
15.
Determine if you will send the script immediately, or save it for use at a later time.
Using a Configuration Script
Complete setup by sending the ZPL script to the printer through the port selected at the beginning of this procedure.
1.
Verify that the printer is connected to the computer through the wired cable connection to port you selected, USB or Serial.
2.
If you have not already done so, turn ON the printer.
3.
On the Review and Send ZPL for Wireless window, click Finish.
4.
The printer sends the ZPL script to the printer through the selected port. The Wireless Setup Wizard screen closes.
5.
Turn the printer OFF and then back ON.
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Setup for Windows ® OS
Saving a Configuration Script
Save the ZPL script to a file for use later or for use with other printers.
Note • You can send the ZPL script file to multiple printers that use the same configuration, or you can send the file to a printer that had the network settings restored to the factory defaults. This saves you from having to go through the
Wireless Setup Wizard more than once.
1.
On the ‘Review and Send ZPL for Wireless’ window, highlight the script, right-click, and select Copy.
2.
Open a text editor, such as Notepad, and paste the script into the application.
3.
Save the script.
4.
In the Connectivity Wizard, click Cancel to exit without sending the script at this time.
5.
If you have not already done so, turn ON the printer.
6.
Send the ZPL file to the printer through the connection of your choice.
7.
Observe the wireless status on the printer’s indicator lights, and confirm that you have set up your printer for wireless connectivity.
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Setup for Windows ® OS
Bluetooth Option Configuration
The Zebra Setup Utilities provides a quick and easy way to configure a Bluetooth wireless connection with your printer.
1.
Double-click the Zebra Setup Utilities icon on your desktop.
2.
Connect a USB cable from your printer to your computer.
3.
On the first ZSU screen, highlight the printer displayed in the window and click on the Configure Printer
Connectivity where shown.
4.
Select ‘Bluetooth’ on the Connectivity Type screen and click on the Next button.
5.
On the Bluetooth Settings screen, check “Enabled” to enable Bluetooth functionality.
6.
In the Friendly Name text field, set the Bluetooth name of the device. This name appears during device discovery and the master device will label the printer with this name.
7.
Set Discoverable to “On” or “Off” to set whether the device will appear when master devices are looking for new devices to pair with.
8.
Set Authentication to “On.” (Note: This setting does not exist in Link-OS, but you need to turn on if you want to enter a PIN in ZSU. Actual authentication setting on the printer is set in the Security Mode on the Advanced Settings menu.)
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Setup for Windows ® OS
9.
The values set in the Authentication PIN field will vary depending on the Bluetooth (BT) version of the master device. If the master uses BT v2.0 or older, enter a numeric value in this field. You will be prompted to enter this same value on the master device to verify pairing. Security Mode 2 or 3 in
Advanced Settings should also be selected for PIN paring.
10.
If the master device uses BT v2.1 or newer, this setting has no effect. BT v2.1 and newer uses Secure
Simple Paring (SSP) which does not require the use of a PIN.
11.
Clicking on the Advanced Settings button will display the Advanced Bluetooth Settings window. For more information on Advanced Settings, refer to the Wired and Wireless Print Server Guide .
12.
Click Next to continue configuring your printer.
13.
The SGD commands to properly configure your printer will be displayed. Click Next to continue to the
Send Data screen.
14.
On the Send Data screen, click on the Printer that you want to send the commands to or click on the
File button to save the commands to a file for reuse later.
15.
To send the commands to the printer, click on the Finish button. The printer will update and then reboot.
You may disconnect the USB interface from your printer now.
16.
To complete the Bluetooth pairing process, enable Bluetooth device discovery on your master device and follow the directions provided with the master device.
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Setup for Windows ® OS
Connecting to a Windows XP ® SP2 Master Device
This process covers the printer installation for Windows XP SP2 (or above)
1.
From the Windows ‘Start’ menu, open the ‘Printers and Faxes’ window. Click on ‘Add Printer’ and a wizard will start. Click ‘Next’ when the “Welcome” window displays to continue.
2.
Leave the ‘Local’ radio button with the ‘Automatic detect ...’ checkbox (checked) selected and click
‘Next’.
3.
No printer should be found. If there is one or more new printers detected, then do not select any of those printers and click ‘Next’.
4.
Select the ‘Create a new port’ radio button and select ‘Bluetooth Printer Port’ from the associated pull down menu.
5.
From the new ‘Bluetooth Printer Port’ window, select your printer from the Bluetooth devices in the list.
This may take several minutes. Click on the ‘Connect’ button.
6.
The ‘Install Printer Software’ window will open. Select ‘ZDesigner’ as ‘Manufacture’ to select supported
Zebra printer models, and then select your printer model in the ‘Printers’ selection. Click ‘Next’ to continue.
7.
Select ‘Keep the existing drivers’ and click ‘Next’.
8.
Name your printer and choose your default printer setting as desired. Click ‘Next’.
9.
Answer ‘Yes’, you want to print a test page. Click ‘Next’ to continue.
10.
Click ‘Finish’ on the ‘Completing the Add Printer Wizard’ window and the Bluetooth printer will complete installation and print a Windows test print page (a Windows logo at minimum).
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Setup for Windows ® OS
Connecting to a Windows Vista ® SP2 or Windows 7 ® Master Device
The Windows Vista (SP2 or higher) and Windows 7 Bluetooth install differs from the XP install.
• Windows Vista: Open the ‘Add Printer’ wizard by clicking the ‘Start’ button, clicking ‘Control Panel’, clicking ‘Hardware and Sound’, clicking ‘Printers’, and then clicking ‘Add a printer’.
• Windows 7: Open Devices and Printers by clicking the ‘Start’ button, and then, on the ‘Start’ menu, clicking ‘Devices and Printers’
• Some non-Microsoft Bluetooth dongles and built-in Bluetooth devices in the host PC’s have marginal driver support for Secure Simple Paring (SSP) printing and may not complete the ‘Add printer’ wizard normally. You may need to go to the ‘Bluetooth Devices’ in the ‘Control Panel’ or from the system tray on the Windows ‘Start’ bar and activate SPP for the ‘device’, your Bluetooth printer you are installing. Install the printer to a local printer (USB or Serial Port for your Link-OS 4 inch
Desktop printer) and then change the ‘Port’ after the install has completed to the SPP (virtual serial port) COM port.
1.
Access the ‘Devices and Printers’ from the Windows Start menu.
2.
Check for Bluetooth devices in the ‘Devices and Printers’ window. Note the generic Windows Bluetooth icon below.
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Setup for Windows ® OS
3.
Hover over the Bluetooth icon with the mouse pointer and the icon will highlight. Right-Click on the high-lighted Bluetooth icon. Select ‘Bluetooth Settings’ from the pop-up menu. Verify that both of the
Connections check boxes are checked. Verify that the ‘Turn off the Bluetooth adapter’ is not checked.
Click the ‘Apply’ button. Click the ‘OK’ button to close the window.
4.
Click on the ‘Add a device’ in the top bar of the “Devices and Printers’ window. The “Add a device’ windows will populate with Bluetooth devices near you.
5.
Turn the Bluetooth 4.0 (3.0 compatible) enabled Zebra printer on. After a few moments the “Add a device’ windows will add your new printer. Click on the printer icon. Right-Click and select ‘Add device’.
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Setup for Windows ® OS
6.
The printer will print a pairing code. Verify that the pairing numbers match with those on your display screen. If the numbers match, then press the ‘Next button’ in the ‘Add a device’ window.
7.
When the pairing process successfully completes, the following message will be displayed.
Note • The COM port number displayed in the task bar pop-up. It will only remain for a few seconds.
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Setup for Windows ® OS
Connecting the Printer to a Windows 8
Before adding (also called pairing) a Bluetooth enabled device, make sure it is turned on and discoverable.
As stated in the previous section under
Connecting to a Windows Vista ® SP2 or Windows 7 ® Master
Device , your Windows device may need a Bluetooth adapter to connect to Bluetooth device. Check with
your device manufacturer’s User Manual for further information.
.
1.
Swipe in from the right edge of the screen or move your mouse towards the right edge of the screen, select Settings , and then select Change PC Settings .
2.
Select PC and devices , and then select Bluetooth . Once Windows displays the Bluetooth-enabled devices, select the device and click Pair.
Note • Windows will display the pairing code for only 10 seconds, so complete this step quickl
y!
3.
Follow the instructions on your screen to finish pairing your device.
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Setup for Windows ® OS
Connecting the Printer to a Windows 10 PC
Before adding (also called pairing) a Bluetooth enabled device, make sure it is turned on and discoverable.
As stated in the previous section under “Installing the Printer on a Windows 7 PC,” your Windows device may need a Bluetooth adapter to connect to Bluetooth device. Check with your device manufacturer’s User
Manual for further information.
.
1.
Open the Windows Start Menu by clicking on the Windows Start ( )button and select Settings .
2.
Click on the Devices category in the Settings window.
169
Setup for Windows ® OS
3.
Click on Bluetooth. If your PC doesn’t have Bluetooth installed, the Bluetooth category will not be displayed in the list of device categories. The printer is identified by the serial number.
Printer Serial Number
4.
Click on the printer and then click on the ‘pairing’ button for the printer.
170
Setup for Windows ® OS
5.
The printer will print a passcode. Compare that with the passcode showing on screen. Click ‘Yes’ if they match.
6.
The printer status changes to connected when pairing has completed.
171
Setup for Windows ® OS
After Your Printer is Connected
Now that you have basic communication to your printer, you may want to test printer communications and then install other printer related applications, drivers or utilities.
Testing Communications by Printing
Verifying the print system’s operation is a relatively simple process. For Windows operating systems, use the Zebra Setup Utility or the Windows ‘Printers and Faxes’ Control Panel to access and print a test label.
For non-Windows operation systems, copy a basic ASCII text file with a single command ( configuration status label.
~WC
) to print a
Test Printing with Zebra Setup Utility:
1.
Open the Zebra Setup Utility.
2.
Click on the newly installed printer’s icon to select the printer and activate the printer configuration buttons below it in the window.
3.
Click the ‘Open Printer Tools’ button.
4.
In the ‘Print’ tab window, click on the ‘Print configuration label’ line and click on the ‘Send’ button. The printer should print a configuration report.
Test Printing with Windows ‘Printer and Faxes’ menu:
1.
Click on the Windows ‘Start’ menu button, to access the ‘Printers and Faxes’ menu or ‘Control Panel’ to access the ‘Printers and Faxes’ menu. Open the menu.
2.
Select the newly installed printer’s icon to select the printer and right-click the mouse to access the printer ‘Properties’ menu.
3.
From the printer’s ‘General’ tab window, click on the ‘Print Test Page’ button. The printer should print a
Windows test print page.
Test Print with an Ethernet printer connected to a network
Test Print on an Ethernet printer connected to a network (LAN or WLAN) with a (MS-DOS) ‘Command
Prompt’ (or ‘Run’ from the Windows XP Start menu):
1.
Create a text file with the following ASCII three characters:
~WC
2.
Save the file as:
TEST.ZPL
(an arbitrary file name and extension name).
3.
Read the IP address off the printer’s Configuration Report’s Network Status printout. On a system that is connected to the same LAN or WAN as the printer, type the following in the Web browser window’s address bar and enter: ftp (IP address)
.
For IP address 123.45.67.01 it would be:
ftp
123.45.67.01
4.
Type the word ‘put’ followed by the file name and enter. For this ‘test print’ file, it would be: put TEST.ZPL
The printer should print a new Print Configuration Report.
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Setup for Windows ® OS
Test Print with a Copied ZPL Command File for Non-Windows Operating Systems:
1.
Create a text file with the following ASCII three characters:
~WC
2.
Save the file as:
TEST.ZPL
(an arbitrary file name and extension name).
3.
Copy the file to the printer. For DOS, a file sent to a printer connected to the system’s serial port would be as simple as:
COPY TEST.ZPL
COM1
Other interface connection types and operating systems will have different command strings. See your operating system documentation for detailed instructions to copy to the appropriate printer interface for this test.
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Print Operations
This section provides general information on media and print handling, font and language support, and the setup of less common printer configurations.
Thermal Printing
The ZD-Series printers use heat to expose direct thermal media or heat and pressure to melt and transfer
‘ink’ to the media. Extra care should be taken to avoid touching the printhead which gets hot and is sensitive to electrostatic discharges.
Hot Surface Caution • The printhead becomes hot while printing. To protect from damaging the printhead and risk of personal injury, avoid touching the printhead. Only use the cleaning pen to perform printhead maintenance.
ESD Caution • The discharge of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage or destroy the printhead and other electronic components used in this device. You must observe static-safe procedures when working with the printhead or the electronic components under the top cover.
Determining Your Printer’s Configuration Settings
ZD-series printer provide a configuration report of the printer’s settings and hardware. Operational status
(darkness, speed, media type, etc.), installed printer options (network, interface settings, cutter, etc.) and printer description information (serial number, model name, firmware version, etc.) are all included on the configuration report.
• See
Test Printing with the Configuration Report
to print this label.
• See
Managing the ZPL Printer Configuration
to help interpret the configuration report and the associated programming command and command states it is identifying in the report.
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Print Operations
Select a Print Mode
Use a print mode that matches the media being used and the printer options available. The media path is the same for roll and fanfold media.
To set the printer to use an available print mode:
• See
.
• See the ZPL Programmer’s manual, links for your specific printer model.
^MM
section for information and support
Print Modes
• TEAR OFF -— This mode (default) can be used with any printer options and most media types. The printer prints label formats as it receives them. The printer operator can tear off the printed labels any time after they print.
• PEEL — Label Dispenser Option only. The printer peels the label from the liner during printing and then pauses until the label is removed.
• CUTTER — Cutter Option only. The printer cuts between labels after each one is printed.
Adjusting the Print Quality
Print quality is affected by the heat (density) setting of the printhead, the print speed, and the media in use.
Experiment with these settings to find the optimal mix for your application. Print quality can be configured with the Zebra Setup Utility’s ‘Configure Print Quality’ routine.
Note • Media manufacturers may have specific recommendations for speed settings for your printer and the media. The recommended speed may be lower than your printer’s maximum speed setting!
The darkness (or density) setting can be controlled by:
• The Set Darkness (
~SD
) ZPL command (consult your ZPL Programming Guide).
• See the Manual Print Darkness Adjustment .
If you find that the print speed needs to be adjusted, use:
• The Windows printer driver or application software such as ZebraDesigner ™ .
• The Print Rate (
^PR
) command (consult your ZPL Programming Guide).
Use the printer’s ‘Print Quality Report’ (also known as the FEED Self Test) to print a range of labels that help you identify print DARKNESS and SPEED settings for optimizing general print and barcode quality.
See the
Print Quality Report (FEED self test) for details.
The printer’s media settings can be verified by printing a Printer Configuration label. See the
Test Printing with the Configuration Report
for more details.
The maximum distance the automatic media type detection and sensing checks can be reduced using the
ZPL Maximum Label Length command (
^ML
). The minimum distance should be no less than two times the longest label being printed. If the largest label being printed was a 2 by 6 inch label, then the maximum label (media) length detection distance can be reduced from the default distance of 39 inches down to 12 inches.
Note • See
About section for information and support links for your specific printer model.
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Print Operations
Darkness Control
The Darkness Control switch allows the operator to modify the darkness setting for minor variations in media and printers avoiding the need to change the program or driver settings sent to the printer.
Darkness Control
The control switch has three (3) settings:
• Left (Low - Default): no effect .
• Middle (Medium): increases ZPL darkness 3 levels.
• Right (High): increases ZPL darkness 6 levels.
The Low (default) setting makes no change to the actual Darkness setting as set by programming or driver setting. The Medium setting increases the Darkness level by 3, i.e. if the printer is set to the default darkness level of 20, then the actual darkness applied while printing will be 23. The High setting will add six (6) darkness levels to the set darkness level.
Important • Setting the Darkness too high or too low may reduce barcode readability.
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Print Operations
Adjusting the Print Width
Print width must be set:
• Before you use the printer for the first time.
• Any time you change the width of the media in use.
Print width may be set by:
• The Windows printer driver or application software such as ZebraDesigner ™ .
• Controlling printer operations with ZPL programming; refer to the Print Width (
(consult your ZPL Programming Guide).
^PW
) command
• See
Manual Print Width Adjustment .
Note • See
About section for information and support links for your specific printer model.
Replacing Supplies while Using the Printer
If media (ribbon, labels, receipts, tags, tickets, etc.) run out while printing, leave the printer power on while reloading (data loss results if you turn off the printer). After you load a new roll of media, press the FEED button to restart.
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Print Operations
Printing on Fan-Fold Media
Printing on fan-fold media requires you to adjust the media guides stop position.
1.
Open the top cover.
Fan-Fold
Media Path
2.
Adjust the media guide stop position with the gold thumb wheel. Use a piece of the fan-fold media to set the stop position. Rotate the wheel away from you to make the guides wider. Rotate the wheel toward you to make the media guides narrower.
178
Print Operations
3.
Insert the media through the slot at the rear of the printer and place the media between the media guide and roll holders.
4.
Close the top cover.
After printing or using the FEED button to advance several labels: If the media does not track down the center (moves from side to side) or the sides of the media (liner, tag, paper, etc.) are frayed or damaged when exiting the printer, then the media guide stop position may need further adjustment.
If this does not correct the problem, then the media can be routed over the two roll holding pins on the media guide. An empty roll core of the same width as the stack of the fan-fold media can be placed between the roll holders to provide additional support for thin media.
179
Print Operations
Printing with Externally Mounted Roll Media
The printer accommodates externally mounted roll media similar to the printer’s support of fan-fold media.
The printer requires the media roll and stand combination to have a low initial inertia to pull the media off the roll.
Externally Mounted Roll Media Considerations:
• The media ideally should enter the printer directly behind the printer through the fan-fold media slot
in the rear of the printer. See Printing on Fan-Fold Media
for media loading.
• Lower the print speed to decrease the chance of motor stalls. The roll typically has the highest inertia when trying to start the roll moving. Larger media roll diameters require the printer to have more torque applied to get the roll moving.
• The media should move smoothly and freely. The media should not slip, skip, jerk, bind and then move, etc. when mounted on your media stand.
• The printer should not touch the media roll.
• The printer should not slip or lift up off the operating surface.
180
Print Operations
Using the Label Dispenser Option
The label dispenser option allows you to print a label and have the backing material (liner/web) automatically removed. When printing multiple labels, removing the dispensed (peeled) label triggers the printer to print and dispense the next label.
To use dispense-mode, set ‘Media Handling’ to ‘Peel-Off’ in the printer driver or with the Zebra Setup Utility using the ‘Configure Printer Settings’ wizard. Otherwise, you must send the ZPL programming commands to the printer.
When programming in ZPL , you can use the command sequences shown below to configure the printer to use the dispenser option:
^XA ^MMP ^XZ
^XA ^JUS ^XZ
1.
Load your labels into the printer. Close the printer and press th e FEED butt on until a minimum of
100 millimeters or 4 inches of exposed labels exit the printer. You can leave the labels on the liner.
181
Print Operations
2.
Lift the liner over the top of the printer. Pull the gold latch in the center of dispenser door away from the printer and the door will open.
182
Print Operations
3.
Insert the label liner between the dispenser door and the printer body.
4.
Close the dispenser door while pulling the end of the label liner tight.
183
Print Operations
5.
Press and release the FEED (Advance) button one or more times until a label gets presented for removal.
6.
During the print job, the printer will peel off the backing and present a single label. Take the label from the printer to allow the printer to print the next label.
Note • If you did not activate the label taken sensor to detect the removal of the dispensed (peeled) label with software commands, the printed labels will stack and may bind the mechanism.
184
Print Operations
Using the Linerless Options
The Linerless Media Tear-Off and Cutter options operate like the standard media printers. These options include an additional sensor to detect when a printed and presented label is taken from the printer.
Linerless printers require special cleaning processes to maximize the platen (drive) roller and special non-stick surfaces in the printer and media path areas.
the Linerless printing option allows you to print a multi-label format/form that stops between each label.
Removing the dispensed (peeled) label triggers the printer to print and dispense the next label until all labels have been printed.
To use dispense-mode, set ‘Media Handling’ to ‘Peel-Off’ in the printer driver or with the Zebra Setup Utility using the ‘Configure Printer Settings’ wizard. Otherwise, you must send the ZPL programming commands to the printer.
When programming in ZPL , you can use the command sequences shown below to configure the printer to use the dispenser option:
^XA ^MMP ^XZ
^XA ^JUS ^XZ
Linerless Printing
• Linerless media loads the same as models with the standard ‘tear-off’’ bezel or the general cutter factory options. See
.
• Media Reloading - Clean the printhead and inspect the media path and platen roller for build up of adhesive and debris. Remove particles with the adhesive side of your linerless media. Lightly touch the media path and platen roller with the label to lift particles off the exposed area of the platen roller
and the media path areas. See Linerless Platen (Drive) Roller
cleaning procedure.
• Don’t remove new media from it’s protective wrapping until you are ready to place it in the printer. Setting the roll on its side will pick up contaminants and may stick to surfaces.
Important • The platen roller can accumulate adhesive on the outer edges of the roller. After using many rolls of media, these ‘rings’ of adhesive can get dislodged when using printer. These particle clumps can then get transferred to other areas.
185
Print Operations
Sending Files to the Printer
Graphics, fonts and programming files can be sent to the printer from the Microsoft Windows operating systems by using the Link-OS Profile Manager, Zebra Setup Utilities (and driver), ZebraNet ™ Bridge or
Zebra® ZDownloader found on the Zebra Web site: www.zebra.com/software .
Ribbon Cartridge Programming Commands
The ZD420 Ribbon Cartridge printer offers several Set Get Do (SGD) programming commands to support the use of the ribbon cartridge. See the ZPL Programmer’s Guide for more details on SGD commands and
SGD “ribbon” commands in particular. The following are examples of SGD ribbon cartridge commands.
! U1 getvar "device.feature.ribbon_cartridge"
! U1 getvar "ribbon.cartridge.part_number"
! U1 getvar "ribbon.cartridge.authenticated"
! U1 getvar "ribbon.cartridge.length_remaining"
! U1 getvar "ribbon.cartridge.serial_number"
! U1 getvar "ribbon.cartridge.width"
! U1 getvar "ribbon.cartridge.type"
! U1 getvar "ribbon.cartridge.length"
! U1 getvar "ribbon.cartridge.inserted" ribbon.ribbon_low.warning : 50 , Choices: off,5,10,15,25,50,75,100
! U1 getvar "ribbon"
! U1 getvar "ribbon.ribbon_low.warning"
! U1 setvar "ribbon.ribbon_low.warning" "75"
! U1 setvar "ribbon.ribbon_low.warning" "off"
The Zebra Setup Utilities may be used to send commands and receive status back from the printer using the ‘Open Communication With Printer’ feature.
186
Print Operations
Printing with the Attached Battery Base and Battery Option
Printer operating procedures change slightly when using the battery. Power connections and power loss scenarios necessitate the differences in operation. The battery is designed to maximize battery life, maintain print quality, and have simple operation.
• Connecting the printer’s external power supply to the battery will wake up the battery. The battery determines if charging is needed.
• The battery will not start charging until the battery’s charge level is below 90% charge. This extends your battery’s life.
• Once charging has begun, the battery will charge to 100% capacity and then go into Sleep Mode.
• The printer is receiving the external power passed through by the battery circuitry into the printer.
The battery does not charge while printing or moving media.
• The battery uses very small amount of power during Sleep Mode to maximize the available charge stored in the battery.
• It takes about 2 hours to charge a fully discharged battery.
UPS Mode
The printer is receiving the external power passed through by the battery circuitry into the printer.
1. Press the Battery Control Button to ‘wake up’ the battery and check the battery has charge. After 60 seconds the battery “goes to sleep”.
2. The battery is in Sleep Mode awaiting the loss of external power to the battery (and attached printer).
The printer can be turned OFF and ON normally and does not require the battery be turned on to operate.
Battery Mode
The printer is powered by the battery only.
1. Press the Battery Control Button to ‘wake up’ the battery and check the battery has charge. After 60 seconds the battery “goes to sleep” if the printer has not been turned on yet.
2. Turn the printer ON.
3. Use the printer normally.
4. Check the battery charge status at any time by pressing the Battery Control Button.
5. Change or charge your battery when the last battery charge level indicator is flashing. Your print operation may be interrupted if the battery charge is used up and the printer turns off.
187
Print Operations
Printer Fonts
The ZD-Series printer supports your language and font requirements. The ZPL ™ programming language provides advanced font mapping and scaling technology to support outline fonts (TrueType ™ or
OpenType ™ ) and Unicode character mapping as well as basic bitmapped fonts and character code pages.
The printer’s font capabilities are programming language dependent. The ZPL and the legacy EPL programming guides describe and document the fonts, code pages, character access, listing fonts, and limitations for their respective printer programming languages. See the printer programming guides for information on Text, Fonts and Character support.
Zebra has variety of utilities and application software that support font download to the printer for ZPL and
EPL printer programming languages.
Important • Some factory installed ZPL fonts in your printer cannot be copied, cloned or restored to your printer by reloading or updating firmware. If these license restricted ZPL fonts are removed by an explicit ZPL object delete command, they must be repurchased and reinstalled via a font activation and installation utility. EPL fonts do not have this restriction.
Identifying Fonts in Your Printer
Fonts and memory are shared by the programming languages in the printer. Fonts can be loaded into various storage locations in the printer. ZPL programming can recognize EPL and ZPL fonts. EPL programming can only recognize EPL fonts. See the respective programmer guides for more information on fonts and printer memory.
ZPL Fonts
• To manage and download fonts for ZPL print operation, use the Zebra Setup Utility or ZebraNet ™
Bridge.
• To display all of the fonts loaded in your printer, send the printer the ZPL command
ZPL Programmers Guide for details.
^WD
. See the
• Bitmap fonts in the various printer memory areas are identified by the
.FNT
file extension in ZPL.
• Scalable fonts are identified with the
.TTF
, .
TTE
or
.OTF
file extensions in ZPL. EPL does not support these fonts.
Localizing the Printer with Code Pages
The Link-OS 4 inch Desktop printer supports two sets of language, region and character sets for permanent fonts loaded into the printer for each printer programming language, ZPL and EPL. The printer supports localization with common international character map code pages.
• For ZPL code page support, including Unicode, see the guide.
^CI
command in the ZPL programmer’s
188
Print Operations
Asian fonts and Other Large Font Sets
Asian language ideographic and pictographic fonts have large character sets with thousands of characters that support single language code page. In order to support the large Asian character sets, the industry adopted a double-byte (67840 maximum) character system instead of the single-byte characters (256 maximum) used by Latin based language characters to address large font sets. In order to address multiple languages with a single font set, Unicode was invented. A Unicode font supports one or more code points (relate these to code page character maps) and is accessed in a standard method that resolves character mapping conflicts. The ZPL programming language supports Unicode. Both of the printer’s programming languages support the large pictographic double-byte character Asian font sets.
The number of fonts that can be downloaded is dependent upon the amount of available flash memory not already in use and the size of the font to be downloaded.
Some Unicode fonts are large such as MS (Microsoft) Arial Unicode font (23 MB) available from Microsoft or the Andale font (22 MB) offered by Zebra. These large font sets typically support a large number of languages as well.
Getting Asian Fonts
Asian bitmap font sets are downloaded into the printer by the user or integrator. The ZPL fonts are purchased separately from the printer. EPL Asian Fonts are available for free to download from the Zebra
Web site.
• Simplified and Traditional Chinese
(The SimSun scalable font is pre-loaded onto printers sold with a Chinese power cord.)
• Japanese — JIS and Shift-JIS mappings
• Korean including Johab
• Thai
189
Print Operations
EPL Line Mode - Direct Thermal Printers only
Your direct thermal printer supports Line Mode printing. EPL Line Mode printing is designed to be command compatible with EPL1 programming language used in early model LP2022 and LP2042 printers.
The Zebra 2800 series direct thermal printers also included Line Mode printer language support. The
Link-OS 4 inch Desktop continues Zebra’s support of Line Mode.
Line mode printing is ideal for basic retail (point of sale - POS), shipping, inventory, work flow control, and general labeling. EPL printers with Line Mode, are versatile and are capable of printing a wide range media and bar codes.
Line Mode printing only prints single lines the height of the largest element present in the line of text and data - bar code, text, a logo or simple vertical lines. Line mode has many limitations due to the single line of print: no fine element placement, no overlapping elements, and no horizontal (ladder) bar codes.
• Line Mode printer operation is entered by sending the printer the EPL
OEPL1
command. See the
EPL Programmers Guide (Page Mode) or the EPL Line Mode Programmers Guide.
• Line Mode printer operation is exited by sending the printer the
escOEPL2
Line Mode command.
See the EPL Line Mode Programmers Guide.
• With Line Mode active, ZPL and EPL (EPL2) Page Mode programming will be processed as Line
Mode programming and data.
• With the default ZPL and EPL (EPL2) Page Mode active, Line Mode programming will be processed as ZPL and/or EPL programming and data.
• Verify printer programming modes by printing out a printer configuration.
ZD620 and ZD420 Locking Printer Option
The Locking Printer option is available as a Healthcare printer only. The Locking Printer’s features are:
• Lock and key access to the printer’s media compartment.
• Metal locking mechanism built into the printer.
• Precision fabricated metal parts for repeatable movement.
• Locking mechanism comes with two-keys.
• Supports industry recognized Kensington lock slot that allows you to lock printer to any immovable object such as a desk.
• Permanently sealed media window for added security (not serviceable).
• The FEED button is disabled to prevent user from manually advancing media while the media compartment is locked. The FEED key will always boot up in FEED disabled mode.
• Supports all media that is contained within the printer. Not recommend for fan-fold media.
For an illustration of the Locking Printer’s features, see
ZD620 Locking Printer Features
.
190
Print Operations
Zebra
®
ZKDU — Printer Accessory
The Zebra® ZKDU (keyboard display unit) is a small terminal unit that interfaces with the printer for accessing EPL or ZPL label forms stored in the printer.
The ZKDU is strictly a terminal and does not have the capability to store data or set up parameters.
The ZKDU is used for the following functions:
• List label forms stored in printer
• Retrieve label forms stored in printer
• Input variable data
• Printing labels
• Switching between EPL and ZPL to dual support both printer language format/form types that can be stored and printed in many later model Zebra label printers.
ZBI 2.0 ™ — Zebra Basic Interpreter
Customize and enhance your printer using the ZBI 2.0 ™ programming language. ZBI 2.0 allows Zebra printers to run applications and take input from scales, scanners and other peripherals without a PC or network connection. ZBI 2.0 works with the ZPL printer command language so that printers can understand non-ZPL data streams and convert them into labels. That means the Zebra printer can create barcodes and text from input received, non-ZPL label formats, sensors, keyboards and peripherals.
Printers can also be programmed to interact with PC based database applications to retrieve information to be used on printed labels.
• ZBI 2.0 can be activated by ordering a ZBI 2.0 Key Kit, or activated by purchasing a key from Zebra.
• Use the ZBI Key Manager (also know as ZDownloader utility) to apply the key.
• An intuitive ZBI-Developer ™ is used to create, test and distribute ZBI 2.0 applications. The built-in
"Virtual Printer" allows you to quickly create, test and prepare programs for use. ZBI-Developer is available at the Zebra Web site:
Go to the Zebra Web site and search for Zebra Basic Interpreter 2.0.
www.zebra.com/software
191
Print Operations
Setting the Power Failure Recovery Mode Jumper
The printer can be configured to re-start itself after a power failure, unattended, with Power Failure
Recovery Mode.
Note • The Power Failure Recovery Mode is only available on printers with a Printer Connectivity Module installed in your printer.
The Printer Connectivity Modules have a Power Failure Recovery jumper set to OFF. With the jumper set to ON, the printer will automatically Power ON when plugged into an active (ON) AC power source (and not power off).
ESD Caution • The discharge of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage or destroy the printhead or electronic components used in this device. You must observe static-safe procedures when working with the printhead or the electronic components.
Setting the Jumper
1.
Disconnect the DC power plug and any interface connectors from the rear of the printer.
2.
Remove the module access door and connectivity module. See
for instructions for ZD420 printer models. The connectivity module on a ZD620 printer model is removed like a ZD420 printer’s module.
3.
Move the AUTO (Power Failure Recovery Mode) jumper from the OFF position to the ON.
4.
Reinstall the connectivity module and module access door. See
Installing the Internal Ethernet (LAN)
Installing the Serial Port Module
for ZD420 printer models. The connectivity module on a
ZD620 printer model is installed like a ZD420 printer’s module.
5.
Reconnect the printer DC power plug and interface cables to the printer.
192
USB Host Port and
Link-OS Usage Examples
This section has information on using the printer’s USB Host port along with Link-OS features and Apps
(applications).
USB Host
The USB host port allows you to connect USB devices — such as a keyboard, scanner, or USB Flash
(memory) drive — to the printer.
USB Host Port Uses
• Firmware updates
• File transfers and management
• A port for low power USB data entry devices (keyboards, scales, scanners, and other wedge devices).
USB Host Port
Important • The USB Flash drive must be formatted with the FAT file system. Filenames may be 1 to 16 alphanumeric characters (A, a, B, b, C, c, ..., 0, 1, 2, 3, ...) only. Only use ASCII characters. Do not use Asian characters, Cyrillic characters, or accented characters in file names. Some functions may not work properly if there are underscores in a file name. Use periods instead.
193
USB Host Port and Link-OS Usage Examples
Using USB Host for Firmware Updates
The USB host port allows you to connect an USB Flash drive to the printer to perform firmware updates.
This is an example of using the powerful printer management, Zebra Mirror functions. See the printer ZPL programming manual — Mirror and Set-Get-Do (SGD) usb.mirror
commands operation.
Note • See
About section for information and support links for your specific printer model.
Important • Supports USB Flash drives (or “thumb drive” or “memory stick”) up to 1 Terabyte (TB). The printer will not recognize drives larger than 1 TB.
Flash Drive Preparation and Firmware Update
1.
On your USB Flash Drive, create the following:
• a folder called Zebra
• in that folder, create three sub-directories:
• appl
• commands
• files
2.
In the /appl folder, place a copy of the latest firmware for your printer.
3.
Load the printer with media. See
4.
Insert the USB Flash drive into the USB host port on your printer.
5.
Observe the user interface and wait.
If the firmware version on the USB Flash drive is different than the version installed on the printer, the firmware will download to the printer. The data indicator will flash green while the firmware is downloading. The printer will restart with all indicators flashing. When the firmware update has completed, the STATUS indicator will display solid Green as the firmware is validated and installed.
The ZD620 printer will display firmware download status messages on the LCD (and with the default
mode set, the LCD shows the firmware version). A printer Configuration Report is automatically printed and the firmware update has been completed.
6.
Remove the USB Flash drive from the printer.
194
USB Host Port and Link-OS Usage Examples
USB Host and Printer Usage Examples
The exercises in this section will teach you how to perform USB mirror (using an alternate firmware update procedure), how to transfer files to and from the printer, and how to provide information for which you are prompted and then print a label using that information.
Items Required for the USB Host Exercises
To perform the exercises in this document, you will need the following:
• USB Flash drive up to 1 Terabyte (TB). The printer will not recognize drives larger than 1 TB.
• USB keyboard.
• Various files referenced below (from files attached inside this PDF file)
• Free Zebra Utilities app for your smart phone (search for Zebra Tech in the Google Play store).
Files for Completing the Exercises
Most of the actual files that you need to complete the exercises in these section are attached here in the
PDF file. Copy these files to your computer before you begin the exercises. Where possible, the contents of the files are shown. The contents of files that contain coded content, which cannot be viewed as text or as an image, are not included.
File 1:
ZEBRA.BMP
File 2:
SAMPLELABEL.TXT
^XA
^FO100,75^XGE:zebra.bmp^FS
^FO100,475^A0N,50,50^FDMirror from USB Completed^FS
^XZ
This simple label format prints the Zebra logo and a line of text at the end of the mirroring exercise.
File 3:
LOGO.ZPL
Uses the Zebra logo bitmap file.
195
USB Host Port and Link-OS Usage Examples
File 4:
USBSTOREDFILE.ZPL
CT~~CD,~CC^~CT~
^XA~TA012~JSN^LT0^LH0,0^JMA^PR4,4~SD15^LRN^CI0^XZ
~DG000.GRF,07680,024,,[image data]
^XA
^LS0
^SL0
^BY3,3,91^FT35,250^BCN,,Y,N^FC%,{,#^FD%d/%m/%Y^FS
^FT608,325^XG000.GRF,1,1^FS
^FT26,75^A0N,28,28^FH\^FDThis label was printed from a format stored^FS
^FT26,125^A0N,28,28^FH\^FDon a USB Flash Memory drive. ^FS
^BY3,3,90^FT33,425^BCN,,Y,N
^FD>:Zebra Technologies^FS
^PQ1,0,1,Y^XZ
^XA^ID000.GRF^FS^XZ
This label format prints an image and text. This file will be stored on the USB memory device at the root level so that it can be printed.
File 5:
VLS_BONKGRF.ZPL
File 6:
VLS_EIFFEL.ZPL
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USB Host Port and Link-OS Usage Examples
File 7:
KEYBOARDINPUT.ZPL
^XA
^CI28
^BY2,3,91^FT38,184^BCN,,Y,N^FC%,{,#^FD%d/%m/%Y^FS
^FO385,75^XGE:zebra.bmp^FS
^FT40,70^A0N,28,28^FH\^FDThis label was printed using a keyboard input.
^FS
^FT35,260^A0N,28,28^FH\^FDThis label was printed by:^FS
^FT33,319^A0N,28,28^FN1"Enter Name"^FS
^XZ
This label format, used for the USB keyboard input exercise, does the following:
• Creates a barcode with the current date, based on your Real-Time Clock (RTC) setting. (RTC may not be present in the printer version you purchased)
• Prints the Zebra logo graphic
• Prints fixed text
• Prints text entered with the keyboard by a operator
File 8:
SMARTDEVINPUT.ZPL
^XA
^CI28
^BY2,3,91^FT38,184^BCN,,Y,N^FC%,{,#^FD%d/%m/%Y^FS
^FO385,75^XGE:zebra.bmp^FS
^FT40,70^A0N,28,28^FH\^FDThis label was printed using a smart device input. ^FS
^FT35,260^A0N,28,28^FH\^FDThis label was printed by:^FS
^FT33,319^A0N,28,28^FN1"Enter Name"^FS^XZ
The same label format as the previous label, only with different text printing. This format is used for the smart device input exercise.
197
USB Host Port and Link-OS Usage Examples
Exercise 1: Copy Files to a USB Flash Drive and Perform USB Mirror
1.
On your USB Flash Drive, create the following:
• a folder called
Zebra
• in that folder, three sub folders:
• appl
• commands
• files
2.
In the
/appl
folder, place a copy of the latest firmware for your printer.
Note • Some functions may not work properly if there are underscores in a file name. Use periods instead.
2.
In the
/files
folder, place the following file:
• File 1:
ZEBRA.BMP
3.
In the
/commands
folder, place the following files:
• File 2:
SAMPLELABEL.TXT
• File 3:
LOGO.ZPL
4.
Insert the USB Flash drive into a USB host port on the front of your printer.
5.
Observe the user interface and wait. The following should happen:
• If the firmware on the USB Flash drive is different than what is on the printer, the firmware downloads to the printer. The printer then restarts and prints a printer configuration label. (If there is no firmware on the USB Flash drive or if the firmware version is the same, the printer skips this action.)
• The printer downloads the files in the
/files
folder and briefly shows the names of the files that are downloading on the display.
• The printer executes any files in the
/commands
folder.
• The printer restarts and then displays the message
MIRROR PROCESSING FINISHED.
6.
Remove the USB Flash drive from the printer.
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USB Host Port and Link-OS Usage Examples
Table 1
Exercise 1: Advanced User Information
See the ZPL Programming Guide for more information about these commands.
Enable/disable mirroring:
! U1 setvar "usb.mirror.enable" "value" — Values
:
"on" or "off"
Enable/disable automatic mirroring that occurs when a USB Flash drive is inserted into the
USB host port:
! U1 setvar "usb.mirror.auto" "value" — Values: "on" or "off"
Mirror Operation Retry Number — Specify the number of times that the mirror operation will be repeated if it fails:
! U1 setvar "usb.mirror.error_retry" "value" — Values: 0 to 65535
Change File Path FROM USB — Reprogram the file location the printer searches to retrieve files from the USB memory during Mirror operations.
! U1 setvar "usb.mirror.appl_path" "new_path" — Default: "zebra/appl"
Change File Path TO USB — Reprogram the file location the printer places files into USB memory during Mirror operations.
! U1 setvar "usb.mirror.path" "path" — Default: "zebra"
Enable/disable the USB Host port
! U1 setvar "usb.host.lock_out" "value" — Values: "on" or "off"
199
USB Host Port and Link-OS Usage Examples
Exercise 2: Print a Label Format from a USB Flash Drive
The Print USB File option allows you to print files from a USB mass storage device, such as a USB Flash drive. Only printable files (
.ZPL
and
.XML
) may be printed from the USB mass storage device, and the files must be located at the root level, not in a directory.
1.
Copy the following files to your USB Flash drive:
• File 4:
USBSTOREDFILE.ZPL
• File 5:
VLS_BONKGRF.ZPL
• File 6:
VLS_EIFFEL.ZPL
2.
Insert the USB Flash drive into a USB host port on the front of your printer.
3.
On the printer’s LCD users interface, press the LEFT SELECT button (below the home icon) to access the printer’s Home Menu.
4.
Use the ARROW buttons to scroll to the Tools menu and SELECT (checkmark icon)
5.
Use the ARROW buttons to scroll to PRINT USB FILE .
The printer loads any executable files and processes them. The available files are listed. SELECT ALL is available to print all files on the USB Flash drive.
6.
If necessary, use the up and down arrow to select
USBSTOREDFILE.zpl
.
7.
Press the RIGHT SELECT button to select PRINT . The label prints.
200
USB Host Port and Link-OS Usage Examples
Exercise 3: Copy Files to/from a USB Flash Drive
The Copy USB File option allows you to copy files from a USB mass storage device to the printer’s Flash memory
E:
drive.
1.
Copy the following files to the root directory of your USB Flash drive. Do not put these files into a sub-folder.
• File 7:
KEYBOARDINPUT.ZPL
• File 8:
SMARTDEVINPUT.ZPL
2.
Insert the USB Flash drive into a USB host port on the front of your printer.
3.
On the printer’s LCD users interface, press the LEFT SELECT button to access the printer’s Home
Menu.
4.
Use the ARROW buttons to scroll to the Tools menu and press SELECT (check mark icon).
5.
Use the ARROW buttons to scroll to COPY USB FILE TO E: .
The printer loads any executable files and processes them. The available files are listed. SELECT ALL is available to copy all of the available files from the USB Flash drive.
6.
If necessary, use the UP or DOWN ARROW to select the file
STOREFMT.ZPL
.
7.
Press the RIGHT SELECT button to select STORE .
8.
The printer stores the file in
E:
memory. All file names are converted to uppercase.
9.
Repeat this process to select the file
STOREFMTM1.ZPL
.
10.
Press the RIGHT SELECT button to select STORE . The printer stores the file in
E:
memory.
11.
Remove the USB Flash drive from the USB host port.
Note • You can now copy these files from the printer to a USB Flash drive using the user menu item STORE E: FILE
TO USB .
201
USB Host Port and Link-OS Usage Examples
The option SELECT ALL is available to store all of the available files from the printer to the USB Flash drive. Any
.ZPL
file that is copied will be post-processed such that the contents of the file will be suitable to be sent to a printer for normal execution.
202
USB Host Port and Link-OS Usage Examples
Exercise 4: Enter Data for a Stored File with a USB Keyboard and Print a Label
The Print Station feature allows you to use a USB Human Interface Device (HID), such as a keyboard or a barcode scanner, to enter
^FN
field data into a
*.ZPL
template file.
1.
After performing the previous exercise, plug a USB keyboard into a USB host port.
).
2.
Use the ARROW buttons to scroll to the Tools menu (
3.
Press OK.
4.
Use the ARROW buttons to scroll to PRINT STATION .
The printer loads any executable files and processes them. The available files are listed.
5.
If necessary, use the UP or DOWN ARROW to select the file
KEYBOARDINPUT.ZPL
.
6.
Press the RIGHT SELECT button to choose SELECT .
7.
The printer accesses the file and prompts you for the information in the
^FN
fields in the file. In this case, it prompts you for your name.
8.
Type your name, and then press <ENTER>. The printer prompts for the number of labels to print.
9.
Specify the desired quantity of labels, and then press <ENTER> again.
The specified number of labels is printed, with your name in the appropriate fields.
203
USB Host Port and Link-OS Usage Examples
Using the USB Hosts Port and the NFC Capabilities
The Zebra Print Touch ™ feature allows you to touch an Android ™ -based, Near Field Communication
(NFC) enabled device such as a smart phone or tablet to the printer’s Print Touch logo to pair the device to the printer. This capability allows you to use your device to provide information for which you are prompted and then print a label using that information.
Important • Some mobile devices may not support NFC communication with the printer until you configure the required NFC settings in your device. If you encounter difficulties, consult your service provider or your smart device manufacturer for more information.
Print Touch Location
(Passive NFC)
204
USB Host Port and Link-OS Usage Examples
Exercise 5: Enter Data for a Stored File with a Smart Device and Print a Label
Note • The steps in this exercise may vary somewhat based on your smart device, on your service provider, or on whether you already have the free Zebra Utilities app installed on your smart device.
Refer to the Zebra Bluetooth User Guide for specific instructions for configuring your printer to use a Bluetooth interface. A copy of this manual is available at: http://www.zebra.com/manuals .
1.
If you do not have the Zebra Utilities app installed on your device, go to the app store for your device, search for the Zebra Utilities app, and install it.
2.
Pair your smart device with the printer by holding the smart device next to the Zebra Print Touch icon on the printer.
1. If necessary, access the Bluetooth information about your printer using your smart device.
For instructions, refer to the manufacturer’s documentation for your device.
2. If necessary, select the Zebra printer’s serial number to pair it with the device.
3. After your smart device has been detected by the printer, the printer may prompt you to accept or reject the pairing. If necessary, press the LEFT SELECT button on the printer to select ACCEPT. Some smart devices will pair with the printer without this prompt.
The printer and your device are paired.
3.
Start the Zebra Utilities app on your device. The Zebra Utilities main menu displays.
205
USB Host Port and Link-OS Usage Examples
4.
Perform these steps if you have an Apple device:
5. Tap the Settings icon ( ) in the lower-right corner.
6. Change the setting for Get Labels From Printer to ON .
7. Tap Done.
8. Tap Files.
The smart device gets data from the printer and displays it.
Note • This retrieval process may take a minute or more to complete.
5.
Scroll through the formats shown and select
E:SMARTDEVINPUT.ZPL
.
Based on the
^FN
field in the label format, the smart device prompts you for your name.
6.
Enter your name at the prompt.
7.
Change the quantity of labels to print, if desired.
8.
Tap PRINT to print the label.
206
Maintenance
This section provides routine cleaning and maintenance procedures.
Cleaning
Your Zebra printer may require periodic maintenance to keep your printer functional and printing high quality labels, receipts, tags, etc.
Cleaning Supplies
The following printer cleaning supplies are recommended for use with your printer:
•
•
•
Printhead Cleaning Pens
for simple operator printhead cleaning
99% pure
Isopropyl Alcohol (Use a labeled dispenser. Never re-moisten cleaning materials used to clean the printer).
Fiber-free Cleaning Swabs
for media path, guides, and sensors
and Cleaning Wipes
for media path and interior (for example Kimberly-Clark Kimwipes).
• Can of Compressed Air .
Important •
The cutter mechanism does not require maintenance cleaning. DO NOT clean the blade or mechanism.
The blade has a special coating to resist adhesives and wear.
Important •
Using too much alcohol can result in contamination of the electronic components requiring a much longer drying time before the printer will function properly.
Important •
Do Not Use an air compressor in place of the can of compressed air. Air compressors have micro contaminants and particles the get into the air system and damage your printer.
Eye Injury Caution • Use eye protection to protect your eyes from flying particles and objects when using compressed air.
Get Zebra Supplies and Accessories for Cleaning Your Printer
Go to the Zebra Web site: www.zebra.com/accessories
207
Maintenance
Recommended Cleaning Schedule
Printhead
Interval:
Clean the printhead after every 5 rolls printed.
Procedure:
Standard Platen (Drive) Roller
Interval:
As needed to improve print quality. Platen rollers can slip causing print image distortion and in worst case scenarios not move the media (labels, receipts, tags, etc.).
Procedure:
See Platen Cleaning and Replacement
.
Note
• Standard platen rollers come in two colors, black (203 dpi) and gray (300 dpi).
Linerless Platen (Drive) Roller
Interval:
If there is observed build-up of particles on the platen roller, use this procedure. The linerless platen normally does not require cleaning. The adhesive side of the media picks up particles as you print.
If the linerless media is sticking and binding in the printer, the linerless platen normally needs to be replaced. The silicon non-stick coating has been used up.
Important • Linerless platen rollers come in two colors, reddish-brown (203 dpi) and brown (300 dpi).
Important • Cleaning the roller with solutions or rubbing the delicate surface of this type of roller will permanently damage or shorten the usable life of the linerless platen.
Important • The platen roller can accumulate adhesive on the outer edges of the roller. After using many rolls of media, these ‘rings’ of adhesive can get dislodged when using the printer. These particle clumps can then get transferred to other areas in the printer, most importantly, the printhead.
Procedure:
To remove adhesive particles, use the adhesive side of a piece of linerless media to gently
to get better access for particle removal.
Media Path
Interval:
Clean as needed.
Method:
Clean it thoroughly with fiber-free cleaning swabs and cloths moistened with 99% isopropyl alcohol. Let alcohol evaporate completely.
Procedure:
.
208
Maintenance
Interior
Interval:
Clean the printer as needed.
Method:
Use a soft cloth, brush or compressed air to wipe or blow dust and particles out of the printer.
Use 99% isopropyl alcohol and a fiber-free cleaning cloth to dissolve contaminants like oils and grime.
Exterior
Interval:
Clean as needed.
Method:
Use a soft cloth, brush or compressed air to wipe or blow dust and particles out of the printer.
The exterior of the printer can be cleaned using plain soap and water solutions to moisten the cloth. Only use the minimum amount of cleaning solution to avoid getting solution in the printer or other areas. Do not clean connectors or interior of the printer with this method.
Healthcare Printer Models
— The latest models now include Ultra-Violet (UV) and disinfectant-ready plastics for hospital and other similar environments. The user control’s are sealed so they can be cleaned with the rest of the printer’s exterior. See the ‘ Guide To Disinfecting and Cleaning Zebra® Healthcare
Printers ’ on the Zebra Web site for the latest information on tested and approved cleaning materials, and cleaning methods.
Label Dispenser Option
Interval:
As needed to improve label dispensing operations.
Procedure:
See Label Dispenser Option cleaning.
Cutter Option
Interval:
Not an operator serviceable component.
Do Not Clean
inside the cutter opening or blade mechanism. You may use the Exterior cleaning to clean the cutter bezel (housing).
Method:
Call a service technician.
Procedure:
Not applicable.
Cut Warning • There are no operator serviceable parts in the cutter unit. Never remove the cutter cover (bezel). Never attempt to insert objects or fingers in to the cutter mechanism.
Important •
The blade has a special coating to resist adhesives and wear. Cleaning it may ruin the blade.
Important • Using un-approved tools, cotton swabs, solvents (including alcohol), etc.; all may damage or shorten the cutter’s usable life or cause the cutter to bind.
209
Maintenance
Cleaning the Printhead
Always use a new cleaning pen on the printhead (an old pen carries contaminants from its previous use that may damage the printhead).
When you load new media, you should clean the printhead for optimal print operations.
Hot Surface Caution •
The printhead becomes hot while printing. To protect from damaging the printhead and risk of personal injury, avoid touching the printhead. Only use the cleaning pen to perform printhead maintenance.
ESD Caution • The discharge of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage or destroy the printhead and other electronic components used in this device. You must observe static-safe procedures when working with the printhead or the electronic components under the top cover.
ZD620 / ZD420 Direct Thermal Printers
When you load new media, you can also clean the printhead.
1.
Rub the cleaning pen across the dark area of the printhead. Clean from the middle to the outside. This will move adhesive transferred from the edges of media to the outside of media path.
2.
Wait one minute before closing the printer to allow the components to dry.
210
Maintenance
ZD620 / ZD420 Thermal Transfer Printers
When you load new media or ribbon, you can also clean the printhead.
1.
If transfer ribbon is installed, remove it before proceeding.
2.
Rub the cleaning pen across the dark area of the printhead. Clean from the middle to the outside. This will move adhesive transferred from the edges of media to the outside of media path.
3.
Wait one minute before closing the printer or loading ribbon to allow all components to dry.
211
Maintenance
ZD420 Ribbon Cartridge Printers
1.
Pull the two (2) Release Arms out to release the Ribbon Drive Transport. See
Accessing the Printhead of the Ribbon Cartridge Printer for more details.
2.
Lift the Printhead Actuator Arm up to gain access to the printhead. Rub the cleaning pen across the dark area of the printhead. Clean from the middle to the outside. This will move adhesive transferred from the outer edges of media to the area outside of media path.
3.
Wait one minute before closing the printer.
4.
Release the Printhead Actuator Arm and then push the Ribbon Drive Transport into the Printhead
Actuator Arm. The Release Arms will snap into place relinking the Ribbon Drive Transport to the top cover and the Printhead Actuator Arm.
212
Maintenance
Media Path Cleaning
Use a cleaning swab and/or a lint free cloth to remove debris, dust or crust that has built-up on the holders, guides and media path surfaces. Lightly moisten the swab or cloth with 99% solution isopropyl alcohol. For hard to clean areas, use extra alcohol on a cleaning swab to soak the debris to break up any adhesive that may have accumulated on surfaces in the media compartment.
Do not clean the printhead, sensors, or platen as part of this process.
Lower Half of ZD60/ZD420 Printers
The lower half of these printers these printers get cleaned the same.
1.
Wipe the inside surfaces of the roll holders and the underside of the media guides with a cleaning swabs and wipes.
2.
Wipe the movable sensor slide channel (but not sensor). Move the sensor to get to all areas.
3.
Wait one minute before closing the printer. Discard used cleaning supplies.
Media Guides
Don’t Clean Sensor
Media Roll Holders
213
Maintenance
Upper Half of ZD620/ZD420 Direct Thermal Printers
1.
Wipe the areas (outlined in orange) to remove adhesive and other contaminants. Do not clean the sensor array.
Don’t Clean Sensor
Upper Half of ZD620/420 Thermal Transfer Printers
1.
Wipe the area (outlined in orange) near the printhead on the front of the ribbon carriage.
214
Maintenance
Upper Half of ZD420 Thermal Transfer Ribbon Cartridge Printers
1.
Pull the two (2) Release Arms out to release the Ribbon Drive Transport. See
Accessing the Printhead of the Ribbon Cartridge Printer for more details.
2.
Wipe the areas (outlined in orange) below the Printhead Actuator Arm and the Ribbon Drive Transport.
Don’t Clean Sensor
3.
Release the Printhead Actuator Arm and then push the Ribbon Drive Transport into the Printhead
Actuator Arm. The Release Arms will snap into place relinking the Ribbon Drive Transport to the top cover and the Printhead Actuator Arm.
215
Maintenance
Cleaning the Cutter and Label Dispenser Options
This is a continuation of cleaning the media path for either option, if installed.
Cutter Option Cleaning
The plastic media path surfaces can be cleaned but not the internal cutter blades or mechanism.
Important •
The cutter blade mechanism does not require maintenance cleaning. DO NOT clean the blade. This blade has a special coating to resist adhesives and wear.
Cut Warning • There are no operator serviceable parts in the cutter unit. Never remove the cutter cover (bezel). Never attempt to insert objects or fingers in to the cutter mechanism.
Note • Using un-approved tools, cotton swabs, solvents (including alcohol), etc. all may damage or shorten the cutter’s usable life or cause the cutter to jam.
1.
Wipe the ridges and the plastic surfaces of the media entry (inside) and exit slot (outside) of the cutter.
Clean inside the areas outlined in blue.
2.
Repeat as necessary to remove any adhesive or contaminate residue after it dries.
216
Maintenance
Label Dispenser Option Cleaning
1.
Open the door and clean the peel bar, inner surfaces and ridges on the door.
2.
Wipe the roller while rotating it. Discard the swab or cloth. Clean again to remove diluted residue.
3.
Clean the sensor window. The window should be clear of streaks and residue.
Inside Wall
Label Taken
Sensor
Peel Bar Pinch Roller Ridges
217
Maintenance
Sensor Cleaning
Dust can accumulate on the media sensors. Do not use an air compressor to remove dust. Compressors add moisture, fine grit, and lubricant which can contaminate your printer.
Lower Half of ZD60/ZD420 Printers
1.
Clean the Movable Sensor’s window. Gently brush away dust or use a can of compressed air; if necessary, use a dry swab to brush away dust. If adhesives or other contaminants remain, use an alcohol moistened swab to break it up.
2.
Use a dry swab to remove any residue that may be left from the first cleaning.
.
3.
Repeat steps 1 and 2 as required until all residue and streaks are removed from the sensor.
Movable Sensor
(Black Mark and Lower
Web/Gap)
218
Maintenance
Upper Half of ZD620/ZD420 Direct Thermal Printers
1.
Spray the Upper Web (Gap) Array Sensor below the printhead with a can of compressed air. If necessary, use an alcohol moistened swab to break up adhesive or other non-dust contaminants. Use a dry swab to remove any residue that may be left from the first cleaning.
Upper Half of ZD620/ZD420 Thermal Transfer Printers
1.
Spray the Upper Web (Gap) Array Sensor below the printhead with a can of compressed air. Complete sensor cleaning (very rare) requires a service technician
Spray Sensor Up
Here
219
Maintenance
Upper Half of ZD420 Ribbon Cartridge Printers
1.
Pull the two (2) Release Arms out to release the Ribbon Drive Transport. See
Accessing the Printhead of the Ribbon Cartridge Printer for more details.
2.
Swing the Printhead Actuator Arm up until it touches the printer’s top cover. Hold the Printhead
Actuator Arm in this position for access to the area below the printhead, see the next graphic.
3.
Spray the Upper Web (Gap) Array Sensor under the Ribbon Drive Transport and the Ribbon Out
Sensor on the underside of the Printhead Actuator Arm with a can of compressed air. If necessary, use an alcohol moistened swab to break it up. Use a dry swab to remove any residue that may be left from the first cleaning.
Ribbon Out Sensor
Upper Web (Gap) Array
220
Maintenance
Cleaning Ribbon Cartridge Sensor
.
1. Ribbon Cartridge Sensor Pins - Only clean when the cartridges are failing detection.
Clean the
Ribbon Cartridge interface pins with a gentle wiping from right to left. Up and down motions may damage the pins.
Ribbon Cartridge
Sensor
Contact Pins
221
Maintenance
Platen Cleaning and Replacement
The platen (drive roller) normally does not require cleaning. Normally, paper and liner dust can accumulate without affecting print operations.
Clean the platen (and media path) whenever the printer has significantly poorer performance, print quality or media handling. The platen is the print surface and drive roller for your media. If sticking or jamming continues even after cleaning, you must replace the platen.
Important •
Contaminants on the platen roller can damage the printhead or cause the media to slip or stick when printing. Adhesive, dirt, general dust, oils and other contaminants should be cleaned immediately off the platen.
Important •
LINERLESS PLATENS — Do not wash or scrub. Only remove adhesive particles by using the adhesive side of linerless media. Lightly touch the platen roller with a linerless label to lift particles off the exposed area of the platen roller and the media path areas.
222
Maintenance
Removing the Platen Roller
The platen can be cleaned with a fiber-free swab (such as a Texpad swab) or a lint free, clean, damp cloth very lightly moistened with medical grade alcohol (90% pure or better).
1.
Open the cover (and dispenser door, if the dispenser is installed). Remove media from platen area.
2.
Pull the platen bearing latch release tabs on the right and left sides towards the front of the printer and rotate them up.
Platen Bearings
Platen Bearings
223
Maintenance
3.
Lift the platen out of the printer’s bottom frame.
Platen Bearings
4.
Slide the gear and the two (2) bearings off the shaft of the platen roller.
224
Maintenance
5. Cleaning Only — Clean the platen with the alcohol moistened swab. Clean from the center out.
Repeat this process until all of the roller surface has been cleaned. If there has been heavy adhesive build-up or label jam, repeat with a new swab to remove residual contaminants. Adhesives and oils, for example, may be thinned by the initial cleaning but not completely removed.
Important •
LINERLESS PLATENS — Only use the adhesive side of a piece of linerless media to gently lift the particles from the plater roller for cleaning.
6.
Discard the cleaning swabs after use - do not reuse.
7.
Make sure the bearings and drive gear are on the shaft of the platen roller.
8.
Align the platen with the gear to the left and lower it into the printer’s bottom frame.
9.
Rotate the platen bearing latch release tabs down on the right and left sides towards the rear of the printer and snap them into place.
10.
Allow the printer to dry for one minute before closing the dispenser door, media cover or loading labels.
225
Maintenance
Replacing the Printhead
If you need to replace the printhead, read the procedure and review the removal and installation steps before actually replacing the printhead.
ESD Caution •
Prepare your work area by protecting against static discharge. Your work area must be static-safe and include a properly grounded conductive cushioned mat to hold the printer and a conductive wrist strap for yourself.
Caution •
Unplug the printer from the power supply and allow the printer to cool to prevent injuries or damage to printer circuitry.
Use one of the following model specific procedures to replace the printhead.
•
ZD620 and ZD420 Direct Thermal
•
ZD620 and ZD420 Thermal Transfer Ribbon Roll
•
ZD420 Thermal Transfer Ribbon Cartridge
226
Maintenance
ZD620 and ZD420 Direct Thermal
Removing the Printhead
1.
Turn the printer OFF. Open the printer.
Printhead
2.
Push the printhead release latch away from the printhead. The right side of printhead releases.
3.
Swing the loose right side of the printhead out of the printer. Pull it out and to the right a little to get the left side of the printhead clear. Pull the printhead out and free of the top cover to gain access to its attached cables on the backside of the printhead. Note, the red highlights the left side printhead retainer slot.
227
Maintenance
4.
Gently but firmly pull the two printhead cable bundle connectors off of the printhead. Pull the ground wire off the printhead.
Connectors
Printhead Assembly
Printhead Ground Wire
228
Maintenance
Replacing the Printhead
1.
Push the right side printhead cable connector into the printhead. The connector is keyed to only insert one way.
2.
Attach the ground wire to the printhead’s ground tab.
3.
Push the left side printhead cable connector onto the printhead.
Printhead Ground Wire
Connector with Key
Printhead Ground Tab
Spring Wire Notch
4.
Insert the left side of the printhead assembly into the recessed slot (highlighted in red) on the left side of the printer.
Slot
Tab
229
Maintenance
5.
Align the Spring Wire Notch on the backside of the printhead to the Spring Wire. Push the right side of the printhead into the printer until the latch locks the right side of the printhead into the printer.
Spring Wire in Notch
6.
Verify that the printhead moves up and down freely when pressure is applied and remains locked when released.
7.
Clean the printhead. Use a new pen to wipe body oils (finger prints) and debris of the printhead. Clean
from the center of the printhead to the outside. See Cleaning the Printhead .
8.
Reload media. Plug in the power cord, turn on the printer and print a status report to ensure proper
function. See Test Printing with the Configuration Report .
230
Maintenance
ZD620 and ZD420 Thermal Transfer Ribbon Roll
Removing the Printhead
1.
Turn the printer OFF. Open the printer.
Printhead
2.
Push the printhead release latch toward the printhead (shown as green for visibility). The right side printhead releases down and away from the Printhead Actuator Arm.
231
Maintenance
3.
Swing the loose right side of the printhead out of the printer. Pull it to the right a little to get the left side of the printhead clear. Pull the printhead down and free of the ribbon carriage to gain access to its attached cables.
4.
Gently but firmly pull the two printhead cable bundle connectors off of the printhead.
Connectors
Printhead Assembly
232
Maintenance
Replacing the Printhead
1.
Push the right side printhead cable connector into the printhead. The connector is keyed to only insert one way.
2.
Push the left side printhead cable connector onto the printhead.
3.
Insert the center tab on the printhead assembly into the center slot on the Printhead Actuator Arm.
233
Maintenance
4.
Insert the left side tab of the printhead assembly into the recessed slot on the left side of the Printhead
Actuator Arm.
Slot
Tab
5.
Push the right side of the printhead into the printer until the latch locks the right side of the printhead into the printer.
234
Maintenance
6.
Verify that the printhead moves up and down freely when pressure is applied and remains locked when released.
7.
Clean the printhead. Use a new pen to wipe body oils (finger prints) and debris of the printhead. Clean
from the center of the printhead to the outside. See Cleaning the Printhead .
8.
Reload media. Plug in the power cord, turn on the printer and print a status report to ensure proper
function. See Test Printing with the Configuration Report .
235
Maintenance
ZD420 Thermal Transfer Ribbon Cartridge
Printhead Removal
1.
Turn the printer OFF. Open the printer.
2.
Pull the two (2) Release Arms out to release the Ribbon Drive Transport. See
Accessing the Printhead of the Ribbon Cartridge Printer for more details.
3.
Swing the Printhead Actuator Arm up until it touches the printer’s top cover. Hold the Printhead
Actuator Arm in this position for access to the printhead. Push the printhead release latch toward the printhead (shown as pink for visibility). The right side printhead releases down and away from the
Printhead Actuator Arm.
4.
Swing the loose right side of the printhead out of the printer. Pull it to the right a little to get the left side of the printhead clear. Pull the printhead down and free of the Printhead Actuator Arm to gain access to its attached cables.
236
Maintenance
5.
Gently but firmly pull the two printhead cable bundle connectors off of the printhead.
Connectors
Printhead Assembly
237
Maintenance
Replacing the Printhead
1.
Push the right side printhead cable connector into the printhead. The connector is keyed to only insert one way.
2.
Push the left side printhead cable connector onto the printhead.
3.
Insert the center tab on the printhead assembly into the center slot on the Printhead Actuator Arm.
Tab Slot
4.
Insert the left side tab of the printhead assembly into the recessed slot on the left side of the Printhead
Actuator Arm.
Tab Slots - both sides
238
Maintenance
5.
Push the right side of the printhead into the printer until the latch locks the right side of the printhead into the printer.
Slot
Guide
6.
Verify that the printhead moves freely into the printer when pressure is applied (see arrow) and remains locked when pressure is released.
7.
Clean the printhead by using a new cleaning pen to wipe body oils (finger prints) and debris off the
printhead. See Cleaning the Printhead .
8.
239
Maintenance
Updating Printer Firmware
The printer’s firmware may need to be updated periodically to get new features, improvements, and printer upgrades for media handling and communications.
Use Zebra Setup Utilities (ZSU) to load new firmware.
1.
Open Zebra Setup Utilities.
2.
Select your installed ZD620/ZD420 printer.
3.
Click on the ‘Open Printer Tools’ button and a ‘Tools’ window will open.
4.
Click on the ‘Action’ tab.
5.
Load the printer with media. See
6.
Click on the text line - ‘Send file’. The lower half of the window will present a filename and path with a
Browse (...) button to select the latest firmware file you have downloaded from the Zebra Web site.
7.
Observe the user interface and wait.
If the firmware version is different than the version installed on the printer, the firmware will download to the printer. The data indicator will flash green while the firmware is downloading. The printer will restart with all indicators flashing. When the firmware update has completed, the STATUS indicator will display solid Green as the firmware is validated and installed. A printer Configuration Report is automatically printed and the firmware update has been completed.
240
Maintenance
Other Printer Maintenance
There are no user level maintenance procedures beyond those detailed in this section. See the
for more information on diagnosing printer and print problems.
RTC Battery
The Real Time Clock (RTC) is included with your printer.
The clock’s battery is rated to provide approximately ten (10) years of service and is not user replaceable.
See a Zebra authorized service technician to replace the battery. See the warranty for your printer for more details at the Zebra Web site: www.zebra.com/warranty
Caution •
The printer has a three volt lithium battery. You can discern a low or flat battery if the printer provides a consistently delayed date stamp. Battery replacement must be performed by a qualified service technician. Only use a
Zebra approved replacement battery.
Important •
Recycle batteries according to local your guidelines and regulations. Wrap the battery when disposing
(or storing) to avoid a short circuit.
Caution •
DO NOT short circuit the battery. Short circuiting the battery may result in heat generation, fire or bursting.
Caution •
DO NOT heat, disassemble or dispose of battery in fire.
Fuses
There are no replaceable fuses in these printers or power supplies.
241
Troubleshooting
This section provides troubleshooting procedures and information.
Resolving Alerts and Errors
Alert: Printhead Open
A print command or a FEED button has been pressed and the printer has detected that the printhead
(cover) is not closed.
HEAD OPEN
CLOSE HEAD
Possible Cause - 1
The cover is open or has not been closed properly.
Resolution
Close the cover/printhead. Push down on the front top corners of the printer’s cover. You should normally hear and feel the cover latches snap in place to lock the cover closed for printing.
See
.
Possible Cause - 2
The printer’s Head-Open switch needs service.
Resolution
Call a service technician.
242
Troubleshooting
Alert: Media Out
A print command, a FEED button has been pressed, or you are printing; and the printer can not detect media in the print path.
MEDIA OUT
LOAD MEDIA
Possible Cause - 1
There is no media (roll) in the printer.
Resolution
Load your chosen media in the printer and close the printer. You may need to press the FEED button once
or the PAUSE button the get the printer to resume your print operation. See Loading Roll Media .
Possible Cause - 2
Open the printer: If there is a missing label on the roll between two labels at the end of a roll of labels, then this is the method used by the label roll manufacture to identify the end of the roll. See
Resolution
Replace the empty media roll and continue printing. Do not power the print off or you will loose your print
job. See Detecting a Media Out Condition .
Possible Cause - 3
Misaligned media sensor.
Resolution
Check the position of the media sensor. See Using the Movable Sensor
.
The printer may need to be calibrated for the media after the adjusting the sensor location. See
.
Possible Cause - 4
The printer is set for noncontinuous (labels or black mark) media, but continuous media is loaded.
Resolution
The printer may need to be calibrated for the media after the adjusting the sensor location. See
.
243
Troubleshooting
Possible Cause - 5
The media sensor is dirty.
Resolution
Clean the Upper Web (Gap) Sensor Array and the lower Movable Media sensors. See Sensor Cleaning .
Reload your media, adjust the Movable Media sensor’s position for your media, and recalibrate the printer for the media. See
and Run a SmartCal Media Calibration .
Possible Cause - 6
The media sensing is not working. Possible data corruption of memory or faulty components.
Resolution
1 — Reload the printer’s firmware. See Updating Printer Firmware
.
2 — If this does not fix this issue, call a service technician.
244
Troubleshooting
Alert: Ribbon In (ZD420 Cartridge Printer only)
A print command has been sent to the printer and it is in Direct Thermal Mode with Ribbon installed.
Note • The printer has two different heat settings - one for Direct Thermal and one for Thermal Transfer. They are designed to have equivalent print density/darkness at the same setting level.
WARNING
RIBBON IN
Possible Cause - 1
There is a Ribbon Cartridge in the printer while the printer is set to Direct Thermal Mode (and printing on direct thermal media).
Resolution
Remove the ribbon cartridge from the printer without turning the printer OFF. Close the printer. You may need to press the FEED button once or the PAUSE button the get the printer to resume your print operation.
Possible Cause - 2
The printer is incorrectly set to Direct Thermal Mode when you are trying to print using Transfer Media and
Ribbon Cartridge to print.
Resolution
Change the PRINT METHOD to THERMAL TRANS (Thermal Transfer) mode. The print format/form send for this print job may have Direct Thermal mode set with a
^MTD
set instead of
^MTT
. See the ZPL
Programmer’s Manual for details on printer programming. For printer links to manuals, see the
section of this guide.
To change this setting:
• Use the printer’s LCD user interface (if present) to change the setting. See
Printer Configuration Menus chapter.
• Use an Ethernet (LAN or WLAN) printer’s Print Server Web page to access and set the PRINT
METHOD to THERMAL TRANS (Thermal Transfer) mode. See
Configuration Menus chapter for navigating the print server users interface.
245
Troubleshooting
Alert: Ribbon Out
1 — The printer is printing and stops while printing.
2 — A print job has been sent to the printer and the printer immediately reports this Alert.
ALERT
RIBBON OUT
Possible Cause - 1
The printer has detected the end of the ribbon. The end of the ribbon has a reflective trailer on the end of
Genuine Zebra Transfer Ribbon that the printer ‘sees’ as End of Ribbon.
Resolution
Remove the ribbon and replace the ribbon rolls or ribbon cartridge in the printer without turning the printer
OFF. Close the printer. You may need to press the FEED button once or the PAUSE button the get the printer to resume your print operation. See
Detecting a Ribbon Out Condition
.
Possible Cause - 2
(ZD420 Cartridge Printer only)
A ribbon cartridge needs to be loaded in the printer. The printer is set for Thermal Transfer Mode. See
Loading the ZD420 Ribbon Cartridge .
Possible Cause - 3
(ZD420 Cartridge Printer only)
The media sensing is not working. Possible dirty ribbon cartridge data chip or cartridge sensor contacts; data corruption of memory; or faulty cartridge or printer components.
Resolution
1 — Try another working ribbon cartridge, if available.
2 — Clean the Ribbon Cartridge chip with an alcohol moistened swab.
for cleaning instructions.
4 — Reload the printer’s firmware. See Updating Printer Firmware
.
5 — If this does not fix this issue, call a service technician.
Possible Cause - 4
(Standard Roll - Thermal Transfer Printers)
The media sensing is not working.
Resolution
1 — Reload the printer’s firmware. See Updating Printer Firmware
.
2 — If this does not fix this issue, call a service technician.
246
Troubleshooting
Alert: Ribbon Low (ZD420 Cartridge Printer only)
The printer reports this Alert.
ALERT
RIBBON LOW
Possible Cause - 1
The printer has calculated that the ribbon cartridge has only 10% of the ribbon left in the cartridge. The ribbon low value can be changed by programming.
Resolution
Check for the availability of ribbon cartridges. To change the Ribbon Low warning point, see the SGD commands -
Ribbon Cartridge Programming Commands . See the ZPL Programmer’s Manual for details
on printer programming. For printer links to manuals, see the
Alert: CUT ERROR
The cutter blade is bound and is not moving properly
ERROR CONDITION
CUT ERROR
Possible Cause - 1
Media, adhesive, or external object has stopped the cutter blade from operating.
Resolution
1 — Turn the printer off by holding the power using the POWER button down for 5 seconds. Wait for thee printer to shutdown completely. Turn the printer on.
2 — If the printer does not recover from this error, call a service technician. This is not a operator serviceable item.
Cut Warning • There are no operator serviceable parts in the cutter unit. Never remove the cutter cover (bezel). Never attempt to insert objects or fingers in to the cutter mechanism.
Note • Using unapproved tools, cotton swabs, solvents (including alcohol), etc. all may damage or shorten the cutter’s usable life or cause the cutter to jam.
247
Troubleshooting
Alert: PRINTHEAD OVER TEMP
1. The printhead is over temperature and paused to allow the printhead to cool.
PRINTHEAD OVER TEMP
PRINTING HALTED
Possible Cause - 1
The printer is printing a large batch job, typically with large amounts of print.
Resolution
The print operation will resume after the printhead has cooled.
Possible Cause - 2
The ambient temperature at the printers location exceeds the specified operating range. Sometimes, ambient temperatures in the printer can be higher if it is in direct sunlight.
Resolution
Move the printer location or cool ambient temperature where the printer is operating.
Alert: PRINTHEAD SHUTDOWN
The printhead is below operating temperature for proper printing.
PRINTHEAD SHUTDOWN
PRINTING HALTED
Possible Cause - 1
Printhead has had a critical temperature or power failure
Resolution
1 — Turn the printer off by holding the power using the POWER button down for 5 seconds. Wait for thee printer to shutdown completely. Turn the printer on.
2 — If the printer does not recover from this error, call a service technician. This is not a operator serviceable item.
248
Troubleshooting
Alert: PRINTHEAD UNDER TEMP
1. The printhead is below operating temperature for proper printing.
PRINTHEAD UNDER TEMP
PRINTING HALTED
THERMISTOR
REPLACE PRINTHEAD
Possible Cause - 1
The ambient temperature at the printers location is below the specified operating range.
Resolution
Turn the printer off. Move the printer location and wait for it to warm naturally. Moisture may condense in and on the printer if the temperature changes too quickly.
Possible Cause - 2
The printhead thermistor has failed.
Resolution
1 — Turn the printer off by holding the power using the POWER button down for 5 seconds. Wait for thee printer to shutdown completely. Turn the printer on.
2 — If the printer does not recover from this error, call a service technician.
249
Troubleshooting
Alert: OUT OF MEMORY
Can not store data in the printer in the specified memory location.
There are four types of storage memory: Graphic, Format, Bitmap and Font. There is not enough memory to perform the function specified on the second line of the error message.
OUT OF MEMORY
STORING GRAPHIC
OUT OF MEMORY
STORING FORMAT
OUT OF MEMORY
STORING BITMAP
OUT OF MEMORY
STORING FONT
Possible Cause - 1
There is not enough memory to perform the function specified on the second line of the error message.
Resolution
1 — Free up some of the printer’s memory by adjusting the label format or printer parameters to make the print area smaller.
2 — Remove unused graphics, fonts, or formats.
3 — Ensure that the data is not directed to a device that is not installed or is unavailable.
250
Troubleshooting
Resolving Print Issues
This section helps you identify issues with printing or print quality, the possible causes, and the recommended solutions.
Issue: General Print Quality Issues
The printed image does not look right.
Possible Cause - 1
The printer is set at an incorrect darkness level and/or print speed.
Resolution
Perform the Print Quality Report (FEED self test) to determine the ideal darkness and speed settings for your application. Do not set print speeds above the manufacturer’s maximum rated speed for your media
(print material and ribbons both).See
Print Quality Report (FEED self test)
and
.
Possible Cause - 2
The printhead is dirty.
Resolution
Clean the printhead. See Cleaning the Printhead
.
Possible Cause - 3
The platen roller is dirty or damaged.
Resolution
Clean or replace the platen. Platens can wear out or get damaged. See
Platen Cleaning and Replacement .
Possible Cause - 4
The printhead has worn out.
Resolution
Replace the printhead. The printhead can wear out and be damaged. See Replacing the Printhead
.
Possible Cause - 5
Thermal Transfer printing - Printing looks fuzzy, has smudge marks, or has voids or holes in print with no particular pattern.
Resolution
The print material (wax, wax-resin, or resin) may not match the material (paper, media coating, or synthetics) in use. Set the printer for no higher than the maximum recommended print speed of the ribbon
cartridge. See Ribbon Cartridge Programming Commands for reading cartridge features.
251
Troubleshooting
Possible Cause - 6
You may be using the wrong power supply.
Resolution
Verify you are using the power supply that came with this printer.
Issue: No Print on the Label
The printed image does not look right.
Possible Cause - 1
The media may not be direct thermal media (and is thermal media made for thermal transfer printers).
Resolution
See the test procedure,
Determining Thermal Media Types .
Possible Cause - 2
Media has been loaded incorrectly.
Resolution
The media printable surface must face up towards the printhead. See
followed by
.
252
Troubleshooting
Issue: Labels Are Distorted in Size or Print Area Start Position Varies
Includes printed image that skips between labels (mis-registration).
Possible Cause - 1
Media has been loaded incorrectly or the movable media sensor is not set properly.
Resolution
Verify that the sensor is set and positioned correctly for your media type and sensing location. See
,
Setting Media Sensing by Media type
, and
.
Possible Cause - 2
The media sensors are not calibrated for your media length, physical properties, or sensing type
(gap/notch, continuous, or mark).
Resolution
See
Run a SmartCal Media Calibration
. or if it still skips labels try a Manual Media Calibration
.
Possible Cause - 3
The platen (drive) roller is slipping or damaged.
Resolution
Clean or replace the platen. Platens can wear out or get damaged. See
Platen Cleaning and Replacement .
Possible Cause - 4
The printer has communication issues with cables or communication settings.
Resolution
See
.
253
Troubleshooting
Communication Issues
This section identifies problems with communications, the possible causes, and the recommended solutions.
Issue: Label Job Sent, No Data Transfer
A label format was sent to the printer but was not recognized. The DATA light does not flash.
Possible Cause
The communication parameters are incorrect.
Resolution - 1
Check the printer driver or software communications settings (if applicable).
Resolution - 2
Serial Port Only - Check the printer’s handshake protocol and serial port settings. The setting used must match the one being used by the host computer. See
Serial Interface for the printer’s default serial port
settings.
Resolution - 3
The serial cable you are trying to use may not be a standard DTE or DCE type cable, is damaged, or is too
long per the RS-232 Serial ports specifications. See Serial Port Interface .
Issue: Label Job Sent, Skips Labels or Prints Bad Content
A label format was sent to the printer. Several labels print, then the printer skips, misplaces, misses, or distorts the image on the label.
Possible Cause
The serial communication settings are incorrect.
Resolution - 1
Check the printer driver or software communications settings (if applicable). Ensure that the flow control settings and other serial port handshake setting match the host system.
254
Troubleshooting
Issue: Label Job Sent, Data Transfers, But No Print
A label format was sent to the printer but was not recognized. The DATA light flashes but no printing occurs.
Possible Cause - 1
The prefix and delimiter characters set in the printer do not match the ones in the label format.
Resolution
Verify the ZPL programmings prefix (COMMAND CHAR) and delimiter (DELIM./CHAR) characters.
Configuration Setting to Command Cross-reference .
Possible Cause - 2
Incorrect data is being sent to the printer.
Resolution
Check the communication settings on the computer. Ensure that they match the printer settings.
Possible Cause - 3
Incorrect data is being sent to the printer.
Resolution
Check the label format. See the ZPL Programmer’s Manual for details on printer programming. For printer
links to manuals, see the About
section of this guide.
255
Troubleshooting
Miscellaneous Issues
This section identifies miscellaneous issues with the printer, the possible causes, and the recommended solutions.
Issue: Settings are Lost or Ignored
Some parameters are set incorrectly.
Possible Cause - 1
Printer settings were changed without saving them.
Resolution
The ZPL
^JU
command was not used to save your configuration before turning the printer off. Cycle the printer OFF and then back ON to verify settings have been saved.
Possible Cause - 2
The label format/form commands or commands sent directly to the printer have syntax errors or have been used incorrectly.
• A firmware command turned off the ability to change the parameter.
• A firmware command changed the parameter back to default setting.
Resolution
See the ZPL programmer’s guide to verify command usage and syntax. See the
section for support links. to view the programmer’ guide for your printer model.
Possible Cause - 3
The prefix and delimiter characters set in the printer do not match the ones in the label format.
Resolution
Verify the ZPL programming settings of the Control, Command and Delimiter settings are correct for your system software environment. Print a Configuration Report or use display’s Language Menu (if present) for these three (3) menu items and compare it the commands in label format/form you are trying to print. See
Test Printing with the Configuration Report
,
.
Possible Cause - 4
The Main Logic board may not be working properly. Firmware is corrupted or the Main Logic board needs service
Resolution
1 — Reset the printer to factory defaults. See LOAD DEFAULTS
or use the Zebra Setup Utility and Open
Printer Tools > Action > Load printer defaults.
2 — Reload printer firmware. See
256
Troubleshooting
3 — If the printer does not recover from this error, call a service technician. This is not a user serviceable item.
Issue: Non-continuous labels act as Continuous labels.
A non-continuous label format with matching media loaded in the printer, was sent to the printer but prints like it is continuous media.
Possible Cause - 1
The printer was not calibrated for the media being used.
Possible Cause - 2
The printer is configured for continuous media.
Resolution
Set the printer for the correct media type (gap/notch, continuous, or mark) and calibrate the printer using
Run a SmartCal Media Calibration , if necessary use
Manual Media Calibration for hard to calibrate media
types. See
(SETTINGS menu item) for ZD620 printers with the display to check and set media type.
Issue: Printer Locks-Up
All indicator lights are on and the printer locks up or the printer locks up while restarting.
Possible Cause - 1
The printer memory has been corrupted by an unknown event.
Resolution - 1
1 — Reset the printer to factory defaults. See LOAD DEFAULTS
or use the Zebra Setup Utility and Open
Printer Tools > Action > Load printer defaults.
2 — Reload printer firmware. See
3 — If the printer does not recover from this error, call a service technician. This is not a user serviceable item.
Issue: Erroneous Ribbon Cartridge Faults
1 — Ribbon Out warning, but a ribbon cartridge is installed.
2 — Ribbon Cartridge Authentication error, but a Genuine Zebra Ribbon Cartridge is installed and has not been refurbished or altered.
Possible Cause
The Ribbon Cartridge Sensor Contact Pins or the Ribbon Cartridge’s Smart Chip’s contacts may be dirty or the chip may be damaged.
257
Troubleshooting
Resolution
1 — Clean the ribbon cartridge’s smart chip contact, if they look contaminated, with alcohol and a lightly moistened cotton. Try a different cartridge if this does not work.
2 — Clean the Ribbon Cartridge Sensor Contact Pins - see
Cleaning Ribbon Cartridge Sensor
.
3 — Reload printer firmware. See s.
4 — If the printer does not recover from this error, call a service technician. This is not a user serviceable item.
Issue: Battery has a Red Indicator
Battery has a fault.
Possible Cause - 1
The battery has reached its usable life or has a general component failure.
Possible Cause - 2
Battery is too hot or too cold
Resolution
1 — Remove the battery from the printer and check charge status by charging the battery.
2 — Let the battery cool down or warm up to ambient temperature and recheck the battery charge.
3 — Replace the battery.
258
Tools
This section provides a variety of tools and utilities built into your printer. They are designed to assist you with setup, configuration, and debugging (printer and command programming)
259
Tools
Printer Diagnostics
Diagnostic reports, calibration procedures, restoring factory defaults and other diagnostics provide specific information about the condition of the printer.
Important • Use full-width media when performing self tests. If your media is not wide enough, the test labels may print on the platen (drive) roller.
Note • Diagnostic Testing Tips:
• When performing these self tests, do not send data to the printer from the host.
If your media is shorter than the label to be printed, the test label continues on the next label.
• When canceling a self test prior to completion, always reset the printer by turning it OFF and then
ON.
• If the printer is in dispense mode and the liner is being taken up by the applicator, the operator must manually remove the labels as they become available.
Each self test is enabled by pressing a specific user interface button or combination of buttons while turning ON the printer power. Keep the button(s) pressed until the first indicator light turns off. The selected self test automatically starts at the end of the Power-On Self Test.
Power
-
On Self Test
A Power-On Self Test (POST) is performed each time the printer power is turned ON. During this test, the control panel indicators turn on and off to ensure proper operation. At the end of this self test, only the
STATUS indicator remains lit.
SmartCal Media Calibration
SmartCal is used to quickly calibrate the printer to the media currently loaded. During SmartCal, the printer will automatically determine the media sensing type (gap, black line or notch) and then measure the length of the media.
To activate Smart Calibration, complete these steps:
1.
Make sure media is properly loaded, the printer cover is closed, and printer power is ON.
2.
Press and hold PAUSE + CANCEL buttons for two seconds.
3.
The printer will FEED and measure several labels. When done, the printer will return to READY status.
If the printer should fail to recognize and correctly calibrate to the media, please refer to the Manual Media
Calibration procedure later in this section.
260
Tools
Configuration Report (CANCEL Self Test)
The Configuration Report diagnostic prints a set of printer and network configuration reports.
To print the configuration report, complete these steps:
1.
Make sure media is loaded, the printer cover is closed, and printer power is ON.
2.
If printer power is OFF, press and hold CANCEL button while turning the printer power ON. Hold
CANCEL button down until the STATUS indicator is the only indicator lit.
- or -
If printer power is ON, press FEED + CANCEL for two seconds.
3.
The Printer and Network Configuration Reports (below) will be printed and the printer will return to
READY status.
Sample Printer Configuration Sample Network Configuration
261
Tools
Printer Network (and Bluetooth) Configuration Report
ZD-Series printers with Wired or Wireless connectivity options installed will print an additional printer configuration report. This information needed to establish and trouble shoot Ethernet (LAN and WLAN),
Bluetooth 4.1 and Bluetooth LE network printing. The following printout is printed with the ZPL command.
~WL
iOS Support Setting iOS Bluetooth Support
• iOS devices have Bluetooth Classic 4.X (with 3.0 compatibility) when the Wi-Fi and Bluetooth
Classic wireless connectivity option is installed in your printer and is noted as ‘supported’ on the bottom of the Bluetooth Configuration report.
• Some ZD420 series printers only have the Bluetooth LE (without Wi-Fi and classic Bluetooth). The iOS setting is noted on the bottom of the Bluetooth Configuration report as ‘not supported’ when the wireless connectivity option is not installed.
262
Tools
Print Quality Report (FEED self test)
Different types of media may require different darkness settings. This section contains a simple but effective method for determining the ideal darkness for printing barcodes that are within specifications.
During the Print Quality Report (FEED self test), a series of labels are printed at different darkness settings at two different print speeds. The relative darkness and the print speed are printed on each label. The barcodes on these labels may be ANSI-graded to check print quality.
During this test, one set of labels is printed at low speed, and another set is printed at the high speed. The darkness value starts at three settings lower than the printer’s current darkness value (relative darkness of
–3) and increase until the darkness is three settings higher than the current darkness value (relative darkness of +3).
The speed at which labels are printed during this print quality test depends on the dot density of the printhead.
• 300 dpi printers: prints 7 labels at 51mm/sec (2 ips) and 102 mm/sec (4 ips) print speeds.
• 203 dpi printers: prints 7 labels at 51mm/sec (2 ips) and 152 mm/sec (6 ips) print speeds.
To perform a Print Quality Repor
t
, complete these steps:
1.
Print a configuration report to show the printer’s current settings. Press and hold the FEED and
CANCEL buttons for two (2) seconds to print the report.
2.
Turn OFF the printer.
3.
Press and hold FEED while setting the printer power to ON. Hold FEED until the Status indicator is the only indicator lit.
The printer prints a series of labels (
Figure 2 ) at various speeds and darkness settings higher and lower
than the darkness value shown on the configuration label.
Figure 2 Print Quality Report
263
Tools
4.
and Table 2 . Inspect the test labels and determine which one has the best print quality for
your application. If you have a barcode verifier, use it to measure bars/spaces and calculate the print contrast. If you do not have a barcode verifier, use your eyes or the system scanner to choose the optimal darkness setting based on the labels printed in this self test.
Figure 3 Barcode Darkness Comparison
264
Tools
Table 2 Visual Darkness Descriptions
Print Quality
• Too dark
• Slightly dark
• “In-spec”
• Slightly light
• Too light
Description
• Labels that are too dark are fairly obvious. They may be readable but not “in spec.”
• The normal barcode bars increase in size.
• The openings in small alphanumeric characters may appear filled in.
• Rotated barcode have bars and spaces run together.
• Slightly dark labels are not as obvious.
• The normal barcode will be “in-spec.”
• Small character alpha numerics will be bold and could be slightly filled in.
• The rotated barcode spaces are small when compared to the “in-spec” code, possibly making the code unreadable.
• The “in-spec” barcode can only be confirmed by a verifier, but it should exhibit the following visible characteristics.
• The normal barcode will have complete, even bars and clear, distinct spaces.
• The rotated barcode will have complete, even bars and clear, distinct spaces. Although it may not look as good as a slightly dark barcode, the barcode will be
“in-spec.”
• In both normal and rotated styles, small alphanumeric characters look complete.
• Slightly light labels are, in some cases, preferred to slightly dark ones for “in-spec” barcodes.
• Both normal and rotated barcodes will be in spec, but small alphanumeric characters may not be complete.
• Labels that are too light are obvious.
• Both normal and rotated barcodes have incomplete bars and spaces.
• Small alphanumeric characters are unreadable.
5.
Note the relative darkness value and the print speed printed on the best test label.
6.
Add or subtract the relative darkness value from the darkness value specified on the configuration label. The resulting numeric value is the best darkness value for that specific label/ribbon combination and print speed.
7.
If necessary, change the current darkness value to the darkness value on the best test label.
8.
If necessary, change the current print speed to the speed value on the best test label.
265
Tools
Reset Printer Factory Defaults (PAUSE + FEED Self Test)
This resets the printer configuration to the factory default values for the non-network printer settings.
Perform a sensor calibration after this procedure. (See Manual Media Calibration .)
To perform a Reset Printer Factory Defaults procedure, complete these steps:
1.
Turn OFF the printer.
2.
Press and hold PAUSE + FEED while turning ON the printer.
3.
Hold PAUSE + FEED until the STATUS indicator ( ) is the only indicator lit.
The printer configuration is reset to the factory default values. No labels print at the end of this action.
Note •
The printer has a reset button under the printer, See the Reset Button
.
Reset Network Factory Defaults (PAUSE + CANCEL Self Test)
This procedure resets the network configuration settings only to the factory default values.
To perform a Reset Network Factory Defaults procedure, complete these steps:
1.
Turn OFF the printer.
2.
Press and hold PAUSE + CANCEL while turning ON the printer.
3.
Hold PAUSE + CANCEL until the STATUS indicator ( ) is the only indicator lit.
The printer’s network configuration is reset to the factory default values. No labels print at the end of this action.
266
Tools
Reset Button
In addition to the power on configurations described previously, the ZD-Series printer has a dedicated reset button located on the bottom of the printer which can be pressed with a paperclip or similar small object.
Pressing the button has the following results based on the length of the button press:
0-1 second
1-5 seconds
6-10 seconds
No action
Printer reset – Printer performs a factory reset and will automatically print a configuration label (and network label if present)
Network reset – Printer drops connection to the network, and a network factory default reset occurs. Upon completion of the reset, a configuration and network configuration label are automatically printed.
More than 10 seconds Exits the factory defaults function without resetting the printer or making changes
Reset Access Hole
267
Tools
Communication Diagnostics Test
The communication diagnostics test is a troubleshooting tool for checking the connection between the printer and the host computer. When the printer is in diagnostics mode, it prints all data received from the host computer as straight ASCII characters with the hex values below the ASCII text. The printer prints all characters received, including control codes such as CR (carriage return).
shows a typical test label from this test.
Note • The test label prints upside-down as it exits the printer.
Figure 4 Communications Diagnostics Test Label
To use communications diagnostics mode, complete these steps:
1.
Ensure media is loaded and printer power is ON.
2.
Set the print width equal to or less than the label width being used for the test.
3.
Press and hold Pause + FEED for two seconds. When active, the STATUS indicator ( ) will alternate between green and yellow.
The printer enters diagnostics mode and prints any data received from the host computer on a test label
4.
Check the test label for error codes. For any errors, check that your communication parameters are correct.
Errors show on the test label as follows:
• FE indicates a framing error.
• OE indicates an overrun error.
• PE indicates a parity error.
• NE indicates noise.
5.
Press and hold Pause + FEED for two seconds or turn the printer power off (
O
) and then back ON to exit this self test and return to normal operation.
268
Tools
Sensor Profile
Use the sensor profile image (which will extend across several labels or tags) to troubleshoot the following situations:
• The printer experiences difficulty in determining gaps (web) between labels.
• The printer incorrectly identifies preprinted areas on a label as gaps (web).
• The printer cannot detect ribbon.
With the printer in the Ready state, print a sensor profile in one of these ways:
Using the buttons on the user interface
Using ZPL
1.
Turn OFF the printer.
2.
Press and hold FEED + CANCEL while turning ON the printer.
3.
Hold FEED + CANCEL until the STATUS indicator ( ) is the only indicator lit.
Send the
~JG
command to the printer. See the Zebra Programming
Guide for more information about this command.
Compare your results to the examples shown earlier in this section. If the sensitivity of the sensors must be adjusted, calibrate the printer (see
269
Tools
Media Sensor Profile (Figures 5 and 6)
The line labeled MEDIA ( 1 ) on the sensor profile indicates the media sensor readings. The media sensor threshold settings is indicated by WEB ( 2 ). The media out threshold is indicated by OUT ( 3 ).The upward spikes ( 4 ) indicate gaps between labels (the web), the lines between the spikes ( 5 ) indicate where labels are located, and the numbered line at the top ( 6 ) provides measurement in dots from the start of the printout.
If you compare the sensor profile printout to a length of your media, the spikes should be the same distance apart as the gaps on the media. If the distances are not the same, the printer may be having difficulty determining where the gaps are located.
Figure 5 Sensor Profile (Gap Media)
6
5
4
5
4
5
3
2
1
Figure 6 Sensor Profile (Black Mark Tag Media)
5
4 4
5
1
2
3
270
Tools
Advanced Mode
Advanced Mode is used to access several manual adjustment modes in the printer. Each manual adjustment mode is described in detail in the following sections.
To activate Advanced Mode, complete these steps:
1.
Ensure media is loaded and printer power is ON.
2.
Press PAUSE for two seconds, all indicators will flash yellow.
3.
The STATUS indicator ( ) will show solid yellow, indicating the currently selected mode is:
Manual Media Calibration.
4.
Pressing FEED will sequentially cycle through all available modes.
5.
Pressing PAUSE will activate the selected mode.
6.
Pressing CANCEL will exit Advanced Mode.
Manual Media Calibration
While in Advanced Mode, pressing PAUSE while the Status indicator ( ) is illuminated yellow will start
Manual Media Calibration.
1.
The MEDIA indicator ( ) will flash yellow then the Pause indicator ( ) will flash. Open the printer and verify the media sensor is in the center position for label gap (transmissive) sensing. Remove 3 inches or 80mm of labels from the liner. Place the label-less area of the liner over the platen (drive) roller with the leading edge of the first label under the media guides.
2.
Close the printer and press PAUSE once. The MEDIA indicator ( ) will flash as the media liner is measured. When complete, the Pause indicator ( ) will begin flashing.
3.
Open the printer and reposition the media so that a label is located directly above the movable sensor.
Close the printer.
4.
Press PAUSE once. The printer will FEED and measure several labels. If the printer is able to determine the correct media type (gap, black mark or notch) and measure the media length, the printer will return to the READY state.
This advanced mode is typically used to calibrate the printer to media that is not correctly recognized during Smart Calibration. If your media uses black mark or notch sensing, ensure the media sensor is in to the proper location to “see” the mark or notch. If your media is pre-printed, either on the front of the label or on the back of the liner, position the sensor so that it is in a position with minimal printing. You may need to perform Manual Media Calibration several times, moving the media sensor, until the printer completes the calibration process and returns to the READY state.
271
Tools
Manual Print Width Adjustment
While in Advanced Mode, pressing the PAUSE button while the Pause indicator ( ) is illuminated yellow will start Manual Print Width Adjustment while in Advanced mode, see
. The printer will print a 16mm (0.63 inch) box and pause momentarily. The printer will then print a slightly larger box and again pause. When you see the printer print a box that matches the width of your media, press FEED to set the print width and return to READY state.
To return to the maximum print width setting, allow the printer to proceed without pressing the FEED button.
272
Tools
Manual Print Darkness Adjustment
Pressing PAUSE while the DATA indicator( ) is illuminated yellow will start Manual Print Darkness
Adjustment. The printer will print a test pattern showing the current darkness number and several barcode patterns and then pause momentarily. The printer will then repeat the pattern with the next darkness level.
When you see the printer print a pattern with solid even black lines, press FEED to set the darkness value and return to the READY state.
273
Tools
Factory Test Modes
The printer includes print modes that are intended for factory test only.
Test mode 1
Initiated by holding PAUSE button while turning ON printer power. When activated, the printer will begin printing various test patterns used to evaluate printer performance.
Test mode 2
Initiated by holding PAUSE + FEED + CANCEL button for two seconds while printer power is ON. When activated, the printer will begin printing various test patterns used to evaluate printer performance.
Note • Both of these test modes will consume a considerable amount of media as the tests are performed.
You can exit either of these test modes by pressing and holding POWER button until the printer power is switched OFF.
274
Interface Connector Wiring
Universal Serial Bus (USB) Interface
The figure below displays the cable wiring required to use the printer’s USB two interfaces.
Important • When using third party cables, the printer requires USB cables or the cable packaging that bears the
“Certified USB ™ ” mark to guarantee USB 2.0 compliance.
A B http://www.usb.org
Wiring - USB Connector “A” Style for “connecting to” the printer or device
Pin 1 — Vbus (+5VDC). (Pin 2 — D- (Data Signal, Negative Side)
Pin 3 — D+ (Data Signal, Positive Side)
Pin 4 — Shell (Shield/Drain Wire) Shell
Wiring - USB Connector “B” Style for “connecting to” the printer or device
Pin 1 — Vbus (Not Connected)
Pin 2 — D- (Data Signal, Negative Side)
Pin 3 — D+ (Data Signal, Positive Side)
Pin 4 — Shell (Shield/Drain Wire) Shell
Important • USB Host +5 VDC power source is shared with serial port phantom power. It is limited to 0.5mA per USB
Specification and with on-board current limiting. The maximum current available through the serial port and USB port will not exceed a total of 0.75 Amps.
275
Serial Port Interface
Zebra Auto-Detecting DTE and DCE for 9-Pin RS-232 Interface
5
6
7
Pin DTE DCE
1
2
— 5V Not used
Description (DTE)
RXD TXD RXD (receive data) input to the printer
3
4
TXD RXD TXD (transmit data) output from the printer
DTR DSR DTR (data terminal ready) output from the printer -- controls when the host may send data
8
9
GND GND Circuit ground
DSR DTR DSR (data set ready) input to the printer
RTS
CTS
5V
CTS
RTS CTS (clear to send) - Not used by the printer
—
RTS (request to send) output from the printer -- always in the ACTIVE condition when the printer is turned on
+5 V @ 0.75 A - FET Circuit current limited
Important • The maximum current available through the serial port, USB port or both will not exceed a total of 0.75
Amps.
When XON/XOFF handshaking is selected in the printer driver, data flow is controlled by the ASCII control codes DC1 (XON) and DC3 (XOFF). The DTR control lead will have no effect.
Connecting the Printer to a DTE Device
DB-25S
Connector to DTE Device (PC)
DB-9P
Connector to Printer
DB-9S
Connector to DTE Device (PC)
DB-9P
Connector to Printer
Interconnecting to DTE Devices — The printer is configured as data terminal equipment (DTE). To connect the printer to other DTE devices (such as the serial port of a personal computer), use an RS-232 null modem (crossover) cable.
276
Connecting the Printer to a DCE Device
DB-25S
Connector to DCE Device
DB-9P
Connector to Printer
DB-9S
Connector to DCE Device
DB-9P
Connector to Printer
Interconnecting to DCE Devices — When the printer is connected via its RS-232 interface to data communication equipment (DCE) such as a modem, a STANDARD
RS-232 (straight-through) interface cable must be used.
277
Dimensions
This section provides external printer dimensions. for the following printers:
•
ZD620 / ZD420 Thermal Transfer Models
•
ZD620 / ZD420 Ribbon Cartridge Thermal Transfer Models
•
ZD620 / ZD420 Direct Thermal Models
278
ZD620 / ZD420 Thermal Transfer Models
All dimension are in millimeters
Standard Printer
Standard Printer
279
ZD620 / ZD420 Thermal Transfer Models
All dimension are in millimeters
Standard Printer
Printer with Label Dispenser (open)
280
ZD620 / ZD420 Thermal Transfer Models
23(1
&/26('
Printer with Label Dispenser (open)
All dimension are in millimeters
Printer with Label Dispenser (open)
281
ZD620 / ZD420 Thermal Transfer Models
0
Printer with Cutter
Printer with Cutter
Printer with Cutter
All dimension are in millimeters
282
ZD620 / ZD420 Thermal Transfer Models
Printer with Attached Power Supply Base
All dimension are in millimeters
264.6
285.2
283
ZD620 / ZD420 Thermal Transfer Models
Printer with Attached Battery Base and Battery
All dimension are in millimeters
275.0
291.5
284
ZD620 / ZD420 Thermal Transfer Models
All dimension are in millimeters
Printer with Attached Power Supply Base
285
ZD620 / ZD420 Thermal Transfer Models
Use M3 thread forming screws with maximum hole depth of 6 mm into the printer body.
Note - Do not remove the rubber feet or the printer can overheat.
148.8
Mounting Holes
139.0
Hardware Reset
Access
(Provide 20-25 mm hole in mounting plate or surface)
Mounting Holes
9.0
130.8
Dimensions are in millimeters (mm)
286
ZD620 / ZD420 Ribbon Cartridge Thermal Transfer Models
All dimension are in millimeters
Standard Printer
Standard Printer
287
ZD620 / ZD420 Ribbon Cartridge Thermal Transfer Models
All dimension are in millimeters
Standard Printer
Printer with Label Dispenser (closed)
288
ZD620 / ZD420 Ribbon Cartridge Thermal Transfer Models
All dimension are in millimeters
23(1
&/26('
Printer with Label Dispenser (open)
Printer with Label Dispenser (open)
289
ZD620 / ZD420 Ribbon Cartridge Thermal Transfer Models
Printer with Cutter
Printer with Cutter
All dimension are in millimeters
Printer with Cutter
290
ZD620 / ZD420 Ribbon Cartridge Thermal Transfer Models
Printer with Attached Power Supply Base
All dimension are in millimeters
264.6
272.7
291
ZD620 / ZD420 Ribbon Cartridge Thermal Transfer Models
Printer with Attached Battery Base with Battery
All dimension are in millimeters
274.5
278.0
292
ZD620 / ZD420 Ribbon Cartridge Thermal Transfer Models
Printer with Attached Power Supply Base
All dimension are in millimeters
293
ZD620 / ZD420 Ribbon Cartridge Thermal Transfer Models
Use M3 thread forming screws with maximum hole depth of 6 mm into the printer body.
Note - Do not remove the rubber feet or the printer can overheat.
148.8
Mounting Holes
139.0
Hardware Reset
Access
(Provide 20-25 mm hole in mounting plate or surface)
Mounting Holes
9.0
130.8
Dimensions are in millimeters (mm)
294
ZD620 / ZD420 Direct Thermal Models
All dimension are in millimeters
67$1'$5'23(1
295
ZD620 / ZD420 Direct Thermal Models
All dimension are in millimeters
Optional: Locking
Media Cabinet Lock and Key
296
Optional: Locking
Media Cabinet Lock and Key
ZD620 / ZD420 Direct Thermal Models
67$1'$5'
&877(5
All dimension are in millimeters
(DISPENSER)
',63(16(5
',63(16(523(1
297
ZD620 / ZD420 Direct Thermal Models
Printer with Attached Power Supply Base
All dimension are in millimeters
235.3
286.3
298
ZD620 / ZD420 Direct Thermal Models
Printer with Attached Battery Base and Battery
All dimension are in millimeters
220.0
286.3
299
ZD620 / ZD420 Direct Thermal Models
Use M3 thread forming screws with maximum hole depth of 6 mm into the printer body.
Note - Do not remove the rubber feet or the printer can overheat.
Mounting Holes
55.4
10
Hardware Reset Access
(Provide 20-25 mm hole in mounting plate or surface)
133.4
Mounting Holes
130.8
Dimensions are in millimeters (mm)
300
Media
This section provides a simple media overview for your printer.
301
Media
Types of Thermal Media
Important • Zebra strongly recommends the use of Zebra-brand supplies in order to ensure consistent high-quality printing. A wide range of paper, polypropylene, polyester, and vinyl stock has been specifically engineered to enhance the printing capabilities of the printer and to prevent premature printhead wear.
To purchase supplies, go to http://www.zebra.com/howtobuy .
• Your printer can use various types of media:
• Standard media —Most standard (non-continuous) media uses an adhesive backing that sticks individual labels or a continuous length of labels to a liner.
• Continuous roll media —Most continuous roll media is direct thermal media (similar to FAX paper) and is used for receipt or ticket style printing.
• Tag stock —Tags are usually made from a heavy paper (up to 0.0075in./0.19mm thick). Tag stock does not have adhesive or a liner, and it is typically perforated between tags.
For more information on basic media types, see
The printer typically uses roll media, but you can use fan-fold or other continuous media too.
Determining Thermal Media Types
Thermal transfer media requires ribbon for printing while direct thermal media does not. To determine if ribbon must be used with a particular media, perform a media scratch test.
To perform a media scratch test, complete these steps:
1. Scratch the print surface of the media with a finger nail or pen cap. Press firmly and quickly while dragging it across the media surface. Direct thermal media is chemically treated to print (expose) when heat is applied. This test method uses friction heat to expose the media.
2. Did a black mark appear on the media?
If a black mark...
Then the media is...
Appears on the media Direct thermal . No ribbon is required.
Does not appear on the media Thermal transfer . A ribbon is required.
Not supported by this printer.
302
Media
General Media and Print Specifications
•
•
•
Direct Thermal
— Max. Media width: 108mm (4.25 inches)
Thermal Transfer
— Max. Media width: 118mm (4.65 inch)
All Printers
— Min. Media width: 15mm (0.585 inch)
• Media length:
• 990mm (39 inches) max.
• 6.35mm (0.25 inches) min. – Tear Off or Label
• 12.7mm(0.50 inches) min. – Peel
• 25.4mm (1.0 inch) min. - Cutter
• Media thickness:
• 0.06mm (0.0024 inches) min. – all requirements
• 0.1905mm (0.0075 inches) max. – all requirements
• Media Roll Outer Diameter (O.D.) max.: 127mm (5.0 inches)
• Media Roll Core Inner Diameter (I.D.):
• 12.7mm (0.5 inch) I.D. - Standard roll configuration
• 25.4mm (1 inch) I.D. - Standard roll configuration
• 38.1mm (1.5 inches) I.D. - with optional media roll adapter
• 50.8mm (2.0 inches) I.D. - with optional media roll adapter
• 76.2mm (3.0 inches) I.D. - with optional media roll adapter
• Ribbon Rolls - 74 meter
• Ribbon Length - 74 m (243 feet)
• Ribbon Width Max. - 110 mm (4.33 inches)
• Ribbon Width Min. - 33 mm (1.3 inches) ‡
• Ribbon Core I.D. - 12.7mm (0.5 inches)
• Wax, Wax/Resin, and Resin transfer materials
• Ribbon Rolls - 300 meter
• Ribbon Length - 300 m (984 feet)
• Ribbon Width Max. - 110 mm (4.33 inches)
• Ribbon Width Min. - 33 mm (1.3 inches) ‡
• Wax, Wax/Resin, and Resin transfer materials
• ZD420 Ribbon Cartridges
• Ribbon Length - 74 m (243 feet)
• Ribbon Width Max. - 110 mm (4.33 inches)
• Ribbon Width Min. - 33 mm (1.3 inches) ‡
• Colors available in Black - Wax, Wax Resin, and Resin transfer materials
‡ - Transfer ribbon should always cover the entire width of the media (and liner) to prevent damaging the printhead.
303
Media
• Dot pitch:
• 203 dpi: 0.125mm (0.0049 inches)
• 300 dpi: 0.085mm (0.0033 inches)
• Barcode modulus x-dim:
• 203 dpi: 0.005-0.050 inches
• 300 dpi: 0.00327 - 0.03267 inches
Label Dispenser (Peeler)
The printer supports a field installed label dispense option with label taken sensor for batch processing of labels.
• Paper Thickness:
• Min. 0.06 mm (0.0024 inches)
• Max. 0.1905 mm (0.0075 inches)
• Media Width:
• Min.15 mm (0.585 inches)
• Thermal Transfer Printers Max. 118 mm (4.65 inches)
• Direct Thermal Printers Max. 108 mm (4.25 inches)
• Label Length:
• All Printers Max. (theoretical): 990mm (39 inches)
• Thermal Transfer Printers Max. (tested): 279.4mm (11 inches)
• Direct Thermal Printers Max. (tested): 330mm (13 inches).
• All Printers Min.: 12.7mm (0.5 inches).
304
Media
Standard (Media) Cutter
The printer supports a field installed media cutter option for full width cutting of label liner, tag or receipt media.
• A medium duty cutter for cutting label liner and light tag media (LINER/TAG). Do not cut through labels, adhesive or embedded circuitry.
• Paper Thickness:
• Min. 0.06 mm (0.0024 inches)
• Max. 0.1905 mm (0.0075 inches)
• Cut Width:
• Min.15 mm (0.585 inches)
• Thermal Transfer Printers Max. 118 mm (4.65 inches)
• Direct Thermal Printers Max. 109 mm (4.29 inches)
• Minimum distance between cuts (label length): 25.4 mm (1 inch). Cutting shorter media lengths between the cuts may cause the cutter to jam or error.
• By design, the cutter is self cleaning and does not require preventive maintenance of the internal cutter mechanism.
Linerless (Media) Cutter
- Direct Thermal only
The printer supports a field installed media cutter option for full width cutting of linerless media.
• A full width linerless media cutter (LINERLESS CUT).
• Paper Thickness:
• Min. 0.06 mm (0.0024 inches)
• Max. 0.1905 mm (0.0075 inches)
• Cut Width:
• Min.15 mm (0.585 inches)
• Max. 118 mm (4.65 inches)
• Minimum distance between cuts (label length): 25.4 mm (1 inch). Cutting shorter media lengths between the cuts may cause the cutter to jam or error.
• By design, the cutter is self cleaning and does not require preventive maintenance of the internal cutter mechanism. See
Linerless Platen (Drive) Roller
Cleaning
to maintain optimal linerless media cut operation.
Media Path
305
Media
Table 3 Types of Media Roll and Fanfold Media
Media Type
Non-Continuous
Roll Media
How It Looks Description
Labels have adhesive backing that sticks them to a liner. Tags (or tickets) are separated by perforations.
Individual labels or tags are tracked and position controlled by one or more of the following methods:
1. Web media separates labels by gaps, holes, or notches.
Non-Continuous
Fanfold Media
Continuous
Roll Media
2. Black mark media uses pre-printed black marks on the back side of the media to indicate label separations.
3. Perforated media has perforations that allow the labels or tags to be separated from each other easily in addition to position control marks, notches or label gaps.
Fan-Fold media is folded in a zigzag pattern. Fanfold media can have the same label separations as non-continuous roll media.
The separations would fall on or near the folds.
This type of media uses black marks or notches to track media format positioning.
Continuous roll media does not have gaps or typically holes, notches, or black marks either to indicate label separations. This allows the image to be printed anywhere on the label. A cutter can be used to cut apart individual labels. With continuous media, use the transmissive (gap) sensor so the printer can detect when the media runs out.
306
ZPL Configuration
This section provides an overview of managing printer configuration, the Configuring Status Report, and
Printer and Memory Printouts.
Managing the ZPL Printer Configuration
The ZPL printer is designed to allow you to change printer settings dynamically for fast first label out printing. Printer parameters that are persistent will be retained for future formats to use. Those settings will remain in effect until they are changed by subsequent commands, the printer is reset, power is cycled, or when you restore a parameter that has a factory default by resetting the printer to factory defaults. The
ZPL Configuration Update command (
^JU
) saves and restores printer configurations to initialize (or re-initialize) the printer with pre-configured settings.
• To keep settings after a power cycle or printer reset, a
^JUS
can be sent to the printer to save all current persistent settings.
• The values are recalled with a
^JUR
command to restore the last saved values to the printer.
ZPL stores all parameters at once with a single command mentioned above. The legacy EPL programming language (supported by this printer) changes and saves individual commands immediately. Most printer settings are shared between ZPL and EPL. For example, changing the speed setting with EPL will also change the speed set for ZPL operations. The changed EPL setting will persist even after a power cycle or reset issued by either printer language.
A printer Configuration Report is available to assist the developer. The Configuration Report lists operating parameters, sensor settings, and printer status. It can be accessed by using the procedure in Test Printing with the Configuration Report . The Zebra Setup Utility and the ZebraDesigner ™ Windows driver also print this report and other printer reports to help you manage your printer.
307
ZPL Configuration
ZPL Printer Configuration Format
Managing more than one printer can be done by creating a printer configuration programming file to send to one or more printers or ZebraNet ™ Bridge can be used to clone a printer’s setup. Figure 1 below shows the basic structure of a ZPL programming configuration file.
See the ZPL programmer’s guide and the Configuration Setting to Command Cross-reference to create a programming file. The Zebra Setup Utility (ZSU) can be used to send programming files to the printer.
Windows Notepad (text editor) can be used to create programing files.
Figure 7 • Configuration Parameter Format Structure
308
ZPL Configuration
Configuration Setting to Command Cross-reference
The Printer Configuration Report, shown below, provides a listing of a majority of the configurations settings that can be set by ZPL command.
Figure 8 • Configuration Report Printout
Sensor Settings used for
Service Purposes
309
ZPL Configuration
1. ZPL Commands and Configuration Report Callout Cross-Reference
Command
~SD
—
^PR
~TA
^MN
Listing Name
DARKNESS
DARKNESS SWITCH
PRINT SPEED
TEAR OFF
MEDIA TYPE
SENSOR SELECT
Description
Default: 10.0
LOW (Default), MEDIUM, or HIGH
Default: 152.4 mm/s / 6 IPS (max.) - 203 dpi
101.6 mm/s / 4 IPS (max.) - 300 dpi
Default: +000
Default: GAP/NOTCH
Default: AUTO (
^MNA
- Auto-Detect)
^MT
^PW
^LL
^ML
—
^SCa
^SC,b
^SC,,c
PRINT METHOD
PRINT WIDTH
LABEL LENGTH
MAXIMUM LENGTH
USB COMM.
BAUD
DATA BITS
PARITY
^SC,,,,e HOST HANDSHAKE
^SC,,,,,f PROTOCOL
— SGD —** COMMUNICATIONS
SER COMM. MODE
^CT / ~CT CONTROL CHAR
^CC / ~CC COMMAND CHAR
^CD / ~CD DELIM./CHAR
^SZ ZPL MODE
THERMAL-TRANS or DIRECT-THERMAL
Default: 448 (dots for 203 dpi) or 640(dots for 300 dpi)
Default: 1225 (dots) (dynamically updated while printing)
Default: 39.0IN 989MM
Connection Status: Connected / Not Connected
Default: 9600
Default: 8 BITS
Default: NONE
Default: AUTO
Default: NONE
Default: NORMAL MODE
Default: AUTO
Default: <~> 7EH
Default: <^> 5EH
Default: <,> 2CH
Default: ZPL II
— SGD —** COMMAND OVERRIDE Default: INACTIVE
^MFa MEDIA POWER UP Default: NO MOTION
^MF,b
~JS
HEAD CLOSE
BACKFEED
Default: FEED
Default: DEFAULT
^LT
^LS
LABEL TOP
LEFT POSITION
~JD / ~JE HEXDUMP
Default: +000
Default: +0000
Default: NO (
~JE
)
REPRINT MODE Default: DISABLED
From this point in the Configuration Receipt listing, the printout has sensor settings and values displayed to troubleshoot sensor and media operations. These are typically used by Zebra Tech Support to diagnose printer problems.
** - Not supported with a ZPL command, uses the Set Get Do command in the ZPL manual. See device.command_override.xxxxx
in the ZPL Programmer’s manual.
310
ZPL Configuration
The configuration settings listed here resume after the TAKE LABEL sensor value. These listings contain printer features seldom changed from default or provide status information.
Table 4 ZPL Commands and Configuration Receipt Callout Cross-Reference
Command
^MP
Listing Name
MODES ENABLED
Description
Default: CWF (See
^MP
Command)
^JM
—
—
—
—
—
—
^MU
MODES DISABLED
RESOLUTION
FIRMWARE
XML SCHEMA
HARDWARE ID
LINK-OS VERSION
CONFIGURATION
RAM
ONBOARD FLASH
FORMAT CONVERT
RTC DATE
RTC TIME
Default: (nothing set)
Default: 448 8/mm (203 dpi); 640 8/mm (300 dpi)
Lists ZPL Firmware Version
1.3
Lists Firmware Boot-block Version
CUSTOMIZED (after first use)
2104k........ R:
6144k.........E:
NONE
Date Displayed
Time Displayed
^JI
/
—
—
^JH
^MA
~RO
—
^JH
~JI
ZBI DISABLED (Requires key to enable)
ZBI VERSION
ZBI STATUS
LAST CLEANED
HEAD USAGE
2.1 (Displayed if installed)
READY
X,XXX IN
X,XXX IN
TOTAL USAGE
RESET CNTR1
X,XXX IN
X,XXX IN
RESET CNTR2 X,XXX IN
NONRESET CNTR0 (1, 2) X,XXX IN
RESET CNTR1
RESET CNTR2
X,XXX IN
X,XXX IN
SLOT1 EMPTY / SERIAL / WIRED
MASS STORAGE COUNT 0
HID COUNT
USB HOST LOCK OUT
SERIAL NUMBER
EARLY WARNING
0
OFF /ON
XXXXXXXXXXX
MAINT. OFF
The printer has the ability to set a command or a group of commands once for all receipts (or labels) that follow. Those settings will remain in effect until they are changed by subsequent commands, the printer is reset, or you restore factory defaults.
311
ZPL Configuration
Printer Memory Management and Related Status Reports
To help you manage printer resources, the printer supports a variety of format commands to manage memory, transfer objects (between memory areas, import and export), object naming, and provide various printer operating status reports. They are very similar to the old DOS commands like DIR (directory listing) and DEL (delete file). The most common reports are also part of the Zebra Setup Utility and
ZebraDesigner ™ Windows driver.
It is recommended that a single command be processed within this type of format (form).A single command is easily reused as a maintenance and development tool.
Many of the commands that transfer objects, manage and report on memory are control ( printer whether in a format (form) or not.
~
) commands.
They do not need the be within a format (form). They will be processed immediately upon receipt by the
ZPL Programming for Memory Management
ZPL has various printer memory locations that are used to run the printer, assemble the print image, store formats (forms), graphics, fonts and configuration settings.
• ZPL treats Formats (Forms), Fonts, and Graphics like files; and memory locations like disk drives in the DOS operating system environment:
• Memory Object Naming: Up to sixteen (16) alphanumeric characters followed by a three (3) alphanumeric character file extension, for example:
123456789ABCDEF.TTF
Legacy ZPL printers with V60.13 firmware and earlier can only use the 8.3 file name format verses today’s 16.3 file name format.
• Allows moving objects between memory locations and deleting objects.
• Supports DOS directory style file list reports as printouts or status to the host.
• Allows use of ‘wild cards’ (*) in file access
312
ZPL Configuration
Table 5 Object Management and Status Report Commands
Command
^WD
~WC
^ID
^TO
^CM
^JB
~JB
~DY
~DG
^FL
^LF
^CW
Name
Print Directory
Label
Print Configuration
Label
Object Delete
Description
Prints a list of objects and resident barcodes and fonts in all addressable memory locations
Prints a configuration Status Receipt (Label)
Same as FEED Button mode one flash routine
Deletes objects from printer memory
Transfer Object
Change Memory
Letter Designation
Initialize Flash memory
Used to copy an object or group of objects from one memory area to another.
Reassigns a letter designation to a printer memory area.
Similar to formatting a disk - erases all objects from the specified memory locations B: or E:.
Reset Optional
Memory
Similar to formatting a disk - erases all objects from the B: memory (factory option).
Download Objects Downloads and installs wide variety of printer usable programming objects: fonts (OpenType and TrueType), graphics, and other object data types.
Recommendation: Use ZebraNet™ Bridge for downloading graphics and fonts in the printer.
Download Graphic Downloads an ASCII Hex representation of a graphic image. This is used by ZebraDesigner ™ (label creation application) for graphics.
Font Linking Appends secondary TrueType font or fonts to the primary
TrueType font to add glyphs (characters).
List Font Links Prints a list of the linked fonts
Font Identifier Assigns a single alphanumeric character as an alias to a font stored in memory.
Important • Some factory installed ZPL fonts in your printer cannot be copied, cloned or restored to your printer by reloading or updating firmware. If these license restricted ZPL fonts are removed by an explicit ZPL object delete command, they must be repurchased and reinstalled via a font activation and installation utility. EPL fonts do not have this restriction.
313
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